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31
PROBLEM POSSIBLE CAUSES SOLUTIONS
The motor seems to run too
much
High efciency compressor and fans Larger, more efcient refrigerators run longer at lower, more
energy efcient speeds.
The room or outdoor temperature is
hot.
It is normal for the refrigerator to work longer under
these conditions. For optimum performance, place
the refrigerator in an indoor, temperature controlled
environment. See “Location Requirements.”
A large amount of warm food has been
recently added.
Warm food will cause the refrigerator to run longer until the
air cools to the desired temperature.
The door(s) are opened too frequently
or for too long.
Warm air entering the refrigerator causes it to run more.
Open the door less often.
The refrigerator door or freezer drawer
is ajar.
Make sure the refrigerator is level. See “Door Closing and
Door Alignment.” Keep food and containers from blocking
the door.
The refrigerator control is set too cold. Adjust the refrigerator control to a less cold setting until the
refrigerator temperature is as desired.
The door or drawer gasket is dirty,
worn, or cracked.
Clean or change the gasket. Leaks in the door seal will
cause the refrigerator to run longer in order to maintain
desired temperatures.
The lights do not work Your refrigerator is equipped with LED
lighting which does not need to be
replaced.
If there is power to the refrigerator and the lights do not
illuminate when a door or drawer is opened, call for service
or assistance.
The dispenser light is set to OFF On some models, the dispenser light will operate only
when a dispenser paddle is pressed. If you want the
dispenser light to stay on continuously, see “Water and Ice
Dispensers.”
Doors have been open longer than 10
minutes
Close the doors and drawer to reset, and open to resume
lighted task.
MicroEdge
®
Glo shelves (on
some models) are not lit
Shelf hooks are not fully engaged in
shelf supports.
Check that the rear shelf hooks are completely seated into
the slots in the shelf supports.
Shelf supports, fastened to the back
wall of the refrigerator cabinet, are
loose
Check all shelf support screws to ensure they are fully
tightened. Tighten all loose screws.
Pantry Temperature Control
not lit/ unresponsive
The refrigerator is in Cooling Off mode Exit Cooling Off mode. See “Using the Control(s).”
The refrigerator ’s control initialization
process did not complete successfully.
Unplug the refrigerator, wait 5 seconds. Plug in the
refrigerator, and wait 30 seconds before opening any of the
refrigerator doors or touching the control panel.
Noise
To listen to normal refrigerator sounds, go to the Product Help/FAQ section of the brand website and search for “normal sounds.”
Be low are listed some normal sounds with explanations.
PROBLEM POSSIBLE CAUSES SOLUTIONS
The refrigerator seems noisy The compressor in your new refrigerator regulates
temperature more efciently while using less energy,
and operates quietly.
Due to this reduction in operating noise
you may notice unfamiliar noises that are
normal.
Sound of the compressor
running longer than
expected
High-efciency compressor and fans Larger, more efcient refrigerators run
longer at lower, more energy efcient
speeds.
Troubleshooting
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