(c) the repair relates to the replacement of consumable parts such as fuses in plugs
and bulbs or any other parts of the Glen Dimplex product which require routine
(d) you are unable to provide us with reasonable proof of purchase for the Glen
(e) the breakdown occurs after the expiry of the express warranty period set out in
section 1; or
(f) the Glen Dimplex product was not purchased in Australia or New Zealand as a
brand new product.
3 Consumer Guarantees
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and for compensation for any other
reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or
replaced if the goods fail to be of acceptable quality and the failure does not amount to a major
If you acquired the goods in New Zealand, similar provisions of the Consumer Guarantees Act
1993 may apply, but may be excluded if you acquired the goods for the purpose of a business.
4 How to make a claim
You may make a claim under this warranty by visiting our website at (www.glendimplex.com.au
in Australia, www.glendimplex.co.nz in New Zealand), contacting our customer care line (1300
556 816 in Australia, 09 2748265 in New Zealand) or visiting a Glen Dimplex service centre.
To make a valid claim under this warranty, you must:
(a) lodge the claim with us as soon as possible and no later than 14 days after you
rst become aware of the breakdown;
(b) provide us with the Glen Dimplex product serial number;
(c) provide us with reasonable proof of purchase for the Glen Dimplex product; and
(d) if required by us, provide us (or any person nominated by us) with access to the
premises at which the Glen Dimplex product is located at times nominated by us
(so that we can inspect the Glen Dimplex product).
5 Warranty claims
If you make a valid claim under this warranty and none of the exclusions set out in section 2
apply, we will, at our election, either repair the Glen Dimplex product or replace the Glen
Dimplex product with a product of identical specication (or where the product is superseded or
no longer in stock, with a product of as close a specication as possible).
Goods presented for repair may be replaced by refurbished goods of the same type rather than
being repaired. Refurbished parts may be used to repair the goods.