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Troubleshooting
Troubleshooting
English56
Information codes
If the washer fails to operate, you may see an information code on the screen. Check the
table below and try the suggestions.
Code Action
1C
Check the water level sensor.
• Power the washer off. Wait 2-3 minutes, power the washer
on, and then try again.
• Depending on the model, the drain system drains water
automatically. The POWER and START/PAUSE buttons may be
disabled during this process.
DC
The door is open.
• Close the door and press START/PAUSE to resume operation.
DC1
Check the door switch.
• Power the washer off. Wait 2-3 minutes, power the washer
on, and then try again.
LC
Check for water leaks.
• Power the washer off, and then check the drain system for
any leaks. Once the leak issue is resolved, power the washer
on.
• Depending on the model, the drain system drains water
automatically. The POWER and START/PAUSE buttons may be
disabled during this process.
4C
Check the water supply line.
• Check the connection to the water lines (including water taps).
• Power the washer off. Wait 2-3 minutes, power the washer
on, and then try again.
• Depending on the model, the drain system drains water
automatically. The POWER and START/PAUSE buttons may be
disabled during this process.
4C2
Laundry needs protection because the water being supplied is
too hot.
• Make sure the cold and hot water taps are properly
connected.
• Power the washer off. Wait 2-3 minutes, power the washer
on, and then try again.
WF5500M_DC68-03876A-02_EN.indd 56 2019-02-12 5:55:30
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