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20
Warranty and Service
Getting Help
Before you request service:
1. Review the Before You Call For Service section of this manual starting on page 16.
2. Use the helpful tips found in our Problem Solution Guide
3. Become familiar with the warranty terms and conditions of your product.
4. If none of these tips or suggestions resolves your problem, call our Customer Service center at the number
below.
Dacor’s Customer Service center is available
6:00
am - 5:00 pm Pacic Time.
For warranty repairs or questions and for Dacor Distinctive Service (DDS) in the US and Canada
Phone: (800) 793-0093, extension 2822
For non-warranty repairs or questions in the US and Canada
Phone: (800) 793-0093, extension 2813
Contact us through our web site at:
www.dacor.com/contact-us
Warranty
What is Covered:
CERTIFICATE OF WARRANTIES:
DACOR DISHWASHERS
WITHIN THE FIFTY STATES OF THE U.S.A., THE
DISTRICT OF COLUMBIA AND CANADA:
FULL ONE-YEAR WARRANTY
The warranty applies only to the Dacor appliance sold to
the rst use purchaser, starting from the date of original
retail purchase or closing date for new construction,
whichever period is longer. Warranty is valid on products
purchased brand new from a Dacor Authorized Dealer or
other seller authorized by Dacor.
If your Dacor product fails to function within one year of
the original date of purchase, due to a defect in material
or workmanship, Dacor will remedy it without charge to
you.
All cosmetic damage (such as scratches on stainless
steel, paint/porcelain blemishes, etc.) to the product or
included accessories must be reported to Dacor within
60 days of the original purchase date to qualify for
warranty coverage.
Consumable parts such as lters and light bulbs are not
covered and are the responsibility of the purchaser.
TWENTY-FIVE YEAR WARRANTY
On rust-through of stainless steel tank and door.
LIMITATIONS OF COVERAGE
Service will be provided by a Dacor designated service
company during regular business hours. Please note
service providers are independent entities and are not
agents of Dacor.
Dealer display and model home display products with a
production date greater than 5 years, products sold “As
Is,” and products installed for non-residential use, which
include but are not limited to religious organizations,
re stations, bed and breakfast and spas carry a one
year parts warranty only. All delivery, installation, labor
costs and other service fees are the responsibility of the
purchaser.
Warranty will be null and void on product that has
altered, defaced or missing serial numbers and tags.
The owner must provide proof of purchase or closing
statement for new construction upon request. All Dacor
products must be accessible for service.
Warranty is null and void if non-ETL, non-CUL or non-
CSA approved product is transported from the U.S.A.
OUTSIDE THE FIFTY STATES OF THE U.S.A., THE
DISTRICT OF COLUMBIA AND CANADA: LIMITED
FIRST-YEAR WARRANTY
LIMITED FIRST YEAR WARRANTY
If your Dacor product fails to function within one year of
the original date of purchase due to a defect in material
or workmanship, Dacor will furnish a new part, F.O.B.
factory to replace the defective part.
All delivery, installation, labor costs and other service
fees are the responsibility of the purchaser.
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