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29
TROUBLESHOOTING
EN
Symptoms Reason&Solution
There is no
refrigeration or
freezing.
Is there a power interruption?
• Check the power of other appliances.
If the power plug unplugged from the outlet?
• Plug the power plug in the outlet properly.
There is poor
refrigeration or
freezing.
Is the fridge or freezer temperature set to its warmest setting?
• Set the fridge or freezer temperature to 'Medium'.
Is the appliance in direct sunlight, or is it near a heat generating
object such as cooking oven or heater?
• Check the installation area and reinstall it away from heat generating
objects.
Did you store hot food without cooling it first?
• Cool the hot food first before putting it in the fridge or freezer
compartment.
Did you put in too much food?
• Maintain an appropriate space between food.
Are the appliance doors completely closed?
• Completely close the door and make sure that stored food is not
obstructing in the door.
Is there enough space around the appliance?
• Adjust the installation position to make enough space around the
appliance.
The appliance
contains a bad smell.
Is the fridge or freezer temperature set to 'Warm'?
• Set the fridge or freezer temperature to 'Medium'.
Did you put in food with a strong smell?
• Store foods with strong smells in a sealed containers.
Vegetables or fruit may have spoiled in the drawer?
• Throw away rotten vegetables and clean the vegetable drawer. Do not
store vegetables too long in the vegetable drawer.
The inside lamp in the
appliance does not
turn on.
Does the inside lamp in the appliance turn off?
• It is hard for customers to replace the inside lamp in the appliance as
they are not serviceable. If the inside lamp does not turn on, please
contact the LG Electronics customer information centre.
The appliance door is
not closed tightly.
Is the appliance leaning forward?
• Adjust the front feet to raise the front side slightly.
Were the shelves properly assembled?
• Refit the shelves if needed.
Did you close the door with excessive force?
• If you apply too much force or speed when closing the door, it may
remain briefly open before closing. Make sure that you do not slam the
door closed. Close without force.
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