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Troubleshooting
163
18
P-touch Label Printer Cannot Print over the Network
P-touch Label Printer Is Not Found on the Network Even after Successful
Installation 18
Security Software Problems 18
Problem Solution
You are using security software See Security Software Problems on page 163.
Your P-touch Label Printer is not
assigned with an available IP
address
Confirm the IP address and the Subnet Mask.
Verify that both the IP addresses and Subnet Masks of your computer and
your P-touch Label Printer are correct and located on the same network.
For more information on how to verify the IP address and the Subnet Mask,
ask the network administrator.
Confirm your IP address, Subnet Mask and other network settings using the
Printer Setting Tool.
See Changing the P-touch Label Printer Settings on page 26.
Your previous printing job failed If the failed printing job is still in your computer's print queue, delete it.
For example, when using Windows
®
7:
, [Devices and Printers] and select your printer from [Printers and
Faxes]. Double-click your printer’s icon, and then select [Cancel All
Documents] in the [Printer] menu.
I have checked and tried all of the
above, but my P-touch Label Printer
does not print
Uninstall the printer driver and the software, and then reinstall them.
Problem Solution
You did not select to allow access
when the security alert dialog box
appeared during either the standard
installation, BRAdmin Light
installation, or when printing
If you did not select to allow access when the security alert dialog box
appeared, the firewall function of your security software may be blocking
access. Some security software may block access without displaying a security
alert dialog box. To allow access, see the instructions of your security software
or ask the manufacturer.
Incorrect port numbers are being
used for the Brother network features
The following port numbers are used for Brother network features:
BRAdmin Light i Port number 161 / Protocol UDP
For more information on how to open the port, see the instructions for the
security software or ask the manufacturer.
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