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Troubleshooting
161
18
Printer Problems 18
Problem Solution
The (Power) button does not light
up or flash.
Check that the power supply cord is connected correctly. If the (Power)
button still does not light up or flash, contact the retail outlet where the printer
was purchased or your local authorized service center.
A data transmission error appears on
the computer.
The wrong port may be selected.
For Windows
®
, select the correct port from the “Print to the following port”
list in the Properties dialog box for the printer.
For a USB connection, select “USB00n”.
Is someone printing via the network?
If you try to print while other users are printing large amounts of data, the
printer is unable to accept your print job until the ongoing printing is finished.
In such situations, execute the print job again after the other jobs are
completed.
The baud rates for the computer and the printer may not be the same. For
more information, see Setting the Barcode Scanner or Scale Baud Rate
on page 24 and change the baud rate.
The baud rate cannot be set using
the Change Baud Rate Wizard or the
Brother printer utilities.
Error 99: the computer cannot detect the printer.
• Make sure that the printer is turned on.
• Make sure that the interface cable is connected correctly.
• Make sure that the COM port where the printer is connected is the same
COM port selected in the Change Baud Rate Wizard. (Many computers
have more than one COM port and COM2 may have been selected in
error in the Change Baud Rate Wizard.)
Error 1 or Error 5: the serial port of the computer cannot be used.
When another serial connection device is using the same COM port, labels
cannot be printed. Change the COM port for the serial connection device or
connect the printer to a COM port that is not in use.
I want to reset the printer and delete
the data transferred from the
computer.
To reset the printer, press and hold the (Power) button to turn off the printer.
Then, press and hold the (Power) button and (Feed&Cut) buttons for
more than three seconds. Continue holding down the (Power) button, and
press the (Feed&Cut) button six times. The printer will then reset. All data
transferred from the computer will be deleted and the printer will be reset to the
factory settings.
An error occurred during installation. Visit support.brother.com
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