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7
TROUBLESHOOTING
First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid a service call, refer
to the warranty page in this manual and scan the code there with your mobile device, or visit http://amana.custhelp.com. In Canada, visit
http://www.amanacanada.ca.
Contact us by mail with any questions or concerns at the address below:
In the U.S.A.:
Amana Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
In Canada:
Amana Brand Home Appliances
Customer eXperience Centre
200 - 6750 Century Ave.
Mississauga, Ontario L5N 0B7
Please include a daytime phone number in your correspondence.
If you experience Recommended Solutions
Nothing will operate
■ Make sure the power supply cord is plugged into a grounded 3 prong outlet.
■ Replace the fuse or reset the circuit breaker. If the problem continues, call an electrician.
■ Make sure the cooktop is properly connected to the gas supply. Contact a service technician
or refer to the Installation Instructions.
Burners will
not operate
■ If this is the first time the cooktop is being used, turn on any one of the burner knobs to release air
from the gas lines.
■ Be sure the control knob is pushed in before turning to a setting.
■ A burner port (hole) may be clogged or the igniter may need cleaning. Refer to the “Cleaning the
Burner: Tips” section.
■ Check that the burner base and caps are positioned correctly. Refer to the “Placement of Burner
Heads and Caps” section.
When a knob is pushed,
all the burners spark
■ Sparking/clicking of all the burners is normal operation. A burner will light only if the knob is pushed
in and turned to the Ignite position.
Burner is making
a popping noise
■ If the burner is wet or dirty, clean and/or let the burner dry.
Burner flames
are uneven, yellow,
and/or noisy
■ Compare the flame to the following illustrations. If the flames look like A, call for service. Normal flames
look like B or C. If LP (propane) gas is being used, the cooktop may have been converted improperly.
Contact a service technician or refer to the “Warranty” section.
■ A burner port (hole) may be clogged. Refer to the “Cleaning the Burner: Tips” section.
■ Check that the burner caps are positioned correctly. Refer to the “Placement of Burner Heads
and Caps” section.
Electrical Shock Hazard
Plug into a grounded 3 prong outlet.
Do not remove ground prong.
Do not use an adapter.
Do not use an extension cord.
Failure to follow these instructions can result in death,
fire, or electrical shock.
WARNING
Yellow Flames
Call for Service
A
Yellow Tips on
Outer Cones
Normal for LP Gas
B
Soft Blue
Flames
Normal for
Natural Gas
C
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