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Problem
The appliance doesn’t
work
Weak suction power
Battery won't charge
Abnormal motor sounds
No power
AUTO protection for overheated
The brush roller is wrapped by hairs
or fibers
The appliance is blocked
(such as tube, suction mouth or
some other parts)
The appliance is blocked
(such as tube, suction mouth or
some other parts)
The suction mouth is blocked
The adaptor is not correctly inserted
Poor contact of the main body or
battery
The adaptor is not designed for
PURE ONE S12
Check if the main body and
battery are correctly placed
Dustbin and filters are full of dust
Check and remove blockages
Clean the dustbin and filters
The pre-filter is not installed Install the pre-filter
Restart after cooling
Remove blockages
Clean the brush roller
Remove blockages
Use the original adaptor
Reinsert the adaptor correctly
Charge the battery
Possible cause Solution
24
Troubleshooting
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