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Customer service en
29
4Customer service
Cu s t o mer ser vi ce
Our after-sales service is there for you if your appliance
needs to be repaired. We will always find an
appropriate solution, also in order to avoid after-sales
personnel having to make unnecessary visits.
E number and FD number
When calling us, please quote the full product number
(E no.) and the production number (FD no.) so that we
can provide you with the correct advice. The rating plate
bearing these numbers can be found when you open
the appliance door.
On some appliances with a steam-assisted cooking
function, you will find the rating plate behind the control
panel.
To save time, you can make a note of the numbers for
your appliance and the telephone number of the after-
sales service in the space below in case you need
them.
Please note that a visit from an after-sales service
engineer is not free of charge in the event that the
appliance has been misused, even during the warranty
period.
Please find the contact data of all countries in the
enclosed customer service list.
To book an engineer visit and product advice
Rely on the professionalism of the manufacturer. You
can therefore be sure that the repair is carried out by
trained service technicians who carry original spare
parts for your appliances.
PProgrammes
Pr ogr ammes
You can prepare food very easily using the various
programmes. Simply select a programme and the
appliance will apply the optimal settings for you.
To achieve good results, the cooking compartment
must not be too hot. Allow the cooking compartment to
cool before starting the programme.
Cookware
Follow the instructions provided by the cookware
manufacturer.
Suitable cookware:
Use cookware that is heat-resistant up to 300 °C.
Glass or glass ceramic cookware is best. The grill can
heat through the glass lid and the roast will become
nice and crispy on the outside.
Roasting dishes made from stainless steel are not
ideal.Their shiny surface reflects a high proportion of
the radiated heat.The food will brown less readily and
the meat will be less well done. If you are using a
stainless steel roasting dish, remove the lid once the
programme has come to an end. Grill the meat at grill
setting 3 for an additional 8 to 10 minutes.
The food will brown more quickly from below if you use
a roasting dish made of enamelled steel, cast iron or
die-cast aluminium.Add a little more liquid.
Tip: If the gravy is too light or too dark, add less or
more liquid next time.
Unsuitable cookware:
Cookware made of bright, shiny aluminium, unglazed
clay or plastic, and cookware with plastic handles, is
not suitable.
Size of the cookware:
The roast should cover around two thirds of the
cookware base.This will ensure that you get good meat
juices.
The distance between the meat and the lid should be at
least 3 cm. The meat may expand as it roasts.
Preparing food
Use frozen products straight from the freezer. For meat
dishes, use fresh food, ideally at fridge temperature.
Tip: Very lean meat will remain more succulent if it is
covered with rashers of bacon.
Weigh your food. You need the weight in order to set
the programme. Always round up to the nearest weight.
Place the cookware onto the wire rack. Always place
the ovenware into the cooking compartment without
preheating it.
E no.
FD no.
After-sales service O
GB 0344 892 8979
Calls charged at local or mobile rate.
IE 01450 2655
0.03 € per minute at peak. Off peak 0.0088 €
per minute.
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