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1110
Problem Possible Cause What to do
Hand mixer will not
start.
Motor is over-heated. Unplug from power outlet and wait 10
minutes before next use.
Beaters, dough
hooks or whisk won't
insert into mixer.
Accessories aren't
lined up with unit.
Rotate beaters or other accessories
slightly clockwise until they snap into
the unit.
Can't remove
beaters, dough hooks
or whisk.
Beater Eject Button not
full pressed.
Unplug the mixer then press down the
Beater Eject Button and gently pull
accessories out.
HeatSoft continues
to operate.
HeatSoft button not
fully pressed.
Press the HeatSoft button once to turn
off or unplug from the power outlet.
Heater fan
cover cannot be
reinstalled.
Locking tab may be
broken.
Call customer care for replacement
part.
Troubleshooting Guide Recipes
Cupcakes
Makes: 12
125g chilled butter, cubed
125g caster sugar
2 large eggs
1 tsp vanilla extract
125g self-rising flour
2 tbsp milk
1. Pre-heat oven to 190˚C (170˚C fan).
2. Place butter and sugar into a large bowl.
3. Press HeatSoft button and mix using
speed 1, increasing to speed 5 for approx.
2 minutes until softened and creamy.
4. Turn off HeatSoft.
5. Add eggs 1 at a time, mixing well
between additions on speed 7. Gently mix
in the vanilla.
6. Add flour and milk and using speed 1,
gently mix together until smooth.
7. Spoon the mixture carefully into the
cupcake cases, filling ¾ full.
8. Bake in the centre of oven for approx.
20-22 minutes until risen and golden.
Place onto a wire cooling rack until cold.
Vanilla Cream Cheese Frosting
Makes: icing to fill and top 22cm round
cake
100g chilled butter, cubed
200g cream cheese
450g icing sugar
2 tsp vanilla extract
1. Place butter into a mixing bowl.
2. Press HeatSoft button and mix using
speed 2 for approx. 1 minute until
softened.
3. Add cream cheese and continue mixing
with HeatSoft for approx. 1 minute.
4. Turn off HeatSoft.
5. Add vanilla extract and half the icing
sugar. Mix on low speed until combined.
6. Add the remaining icing sugar and mix
until smooth.
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