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21
7 Troubleshooting
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7 Troubleshooting
Problem Cause/Result Action
Coffee only comes out in
drips when it is being
prepared.
Coffee or ground coffee has
been ground too finely and
is blocking the system.
T Set the grinder to a coarser setting or
use coarser ground coffee (see Chapter 1
‘Preparing and using for the first time –
Adjusting the grinder’).
The Water Tank symbolM
lights up even though the
tank is full.
The water tank float is
trapped.
T Descale the water tank (see Chapter 5
‘Maintenance – Descaling the water
tank’).
The ; and _ symbols flash
alternately.
The system must be filled
with water.
T Fill the water tank (see Chapter 1
‘Preparing and using for the first time –
Filling the water tank’).
T Touch the ; or _ symbol.
The system fills up with water.
Grinder is making a very loud
noise.
There are foreign objects in
the grinder.
T Contact customer support in your
country (see Chapter 11 ‘JURA contact
details/ Legal information’).
When the ENA is switched
on, the Cleaning symbol L
flashes for 5 seconds. The
machine then switches off.
If the machine was exposed
to the cold for a long
period of time, heating is
disabled for safety reasons.
T Warm the machine at room
temperature.
E If you were unable to solve the problem,
contact customer support in your country
(see Chapter 11 ‘JURA contact details/ Legal
information’).
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