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Update, Restart, and Erase
Learn how to update, restart, and erase Ace 2.
Update Ace 2
Update your tracker to get the latest feature enhancements and product updates.
When an update is available, a notification appears in the Fitbit app. After you start
the update, a progress bar appears on Ace 2 and in the Fitbit app until the update
is complete. Keep your tracker and phone close to each other during the update.
Note: Updating Ace 2 takes several minutes and may be demanding on the battery.
We recommend plugging your tracker into the charger before starting the update.
For more information, see help.fitbit.com.
Restart Ace 2
If you can't sync Ace 2, don’t see your stats, or your tracker is unresponsive, restart
your device:
1. Connect Ace 2 to the charging cable. For instructions, see "Charge your
tracker " on page6.
2. Press and hold the button on your tracker for 5 seconds. Release the button.
When you see a smiley face and Ace 2 vibrates, the tracker restarted.
Restarting your tracker reboots the device but doesn't delete any data.
Erase Ace 2
If you want to give Ace 2 to another person or wish to return it, first clear your
personal data:
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