POWERDETECT
®
Upright Vacuum System
LX5000 Series
OWNER’S GUIDE
™
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READ ALL INSTRUCTIONS BEFORE USING
THIS VACUUM
1. Inspect power cord and plug for any
damage before use. DO NOT use
vacuum cleaner with a damaged cord
or plug. Turn off all controls before
plugging in or unplugging the vacuum
cleaner. Store your vacuum cleaner
with the power cord secured around
the two cord hooks. To minimize the
risk of power cord damage, do not
allow the motorized brush roll to ingest
the cord. If this occurs, immediately
shut off power to the vacuum and
remove the cord.
2. This appliance has a polarized plug. If
the plug does not fit fully into the outlet,
reverse the plug (one blade is wider
than the other). If it still does not fit,
contact a qualified electrician. DO NOT
force into outlet or try to modify to fit.
3. Your vacuum cleaner may consist of
a motorized nozzle, wand, hose, and/
or vacuum pod. This device contains
electrical connections, electrical wiring,
and moving parts that potentially
present risk to the user. Do not use
when damaged, cut, or punctured.
4. Use only identical replacement parts.
5. Carefully observe and follow the
instructions provided below to avoid
improper use of the appliance.
DO NOT use the vacuum for any
purpose other than those described in
this manual.
6. Before use, carefully inspect all parts
for any damage. DO NOT use if any
parts are damaged.
7. The use of an extension cord is
NOT recommended.
8. This vacuum cleaner contains
no serviceable parts.
9. This appliance can be used by
persons with reduced physical,
sensory, or mental capabilities or
lack of experience and knowledge
if they have been given supervision
or instruction concerning use of the
appliance in a safe way and understand
the hazards involved. Cleaning and
user maintenance shall not be made
by children. Keep the appliance and
its cord out of reach of children. DO
NOT allow the appliance to be used by
children. DO NOT allow to be used as
a toy. Close supervision is necessary
when used near children.
10. Always turn off the vacuum cleaner
before connecting or disconnecting
any motorized nozzles or
other accessories.
11. DO NOT handle plug or vacuum
cleaner with wet hands.
12. DO NOT use without filters in place.
13. Only use Shark® branded filters
and accessories.
14. DO NOT damage the power cord:
a) DO NOT pull or carry vacuum
cleaner by the cord or use the cord
as a handle.
b) DO NOT unplug by pulling on cord.
Grasp the plug, not the cord.
c) DO NOT run the vacuum cleaner
over the power cord, close a door
on the cord, pull the cord around
sharp corners, or leave the cord
near heated surfaces.
15. DO NOT put any objects into nozzle or
accessory openings. DO NOT use with
any opening blocked; keep free of dust,
lint, hair, and anything that may reduce
airflow.
16. DO NOT use if nozzle or accessory
airflow is restricted. If the air paths or
the motorized floor nozzle become
blocked, turn the vacuum cleaner
off and unplug from electrical outlet.
Remove all obstructions before you
plug in and turn on the unit again.
17. Keep nozzle and all vacuum openings
away from hair, face, fingers,
uncovered feet, or loose clothing.
18. DO NOT use if vacuum cleaner is
not working as it should, or has been
dropped, damaged, left outdoors, or
dropped into water.
19. Use extra care when cleaning on stairs.
20. DO NOT leave the vacuum cleaner
unattended while plugged in.
21. When powered on, keep the vacuum
cleaner moving over the carpet surface
at all times to avoid damaging the
carpet fibers.
22. DO NOT place vacuum cleaner on
unstable surfaces such as chairs or tables.
23. Your Shark® vacuum may not
be designed to stand up on its own.
When taking a break from cleaning,
you may need to lean it against
furniture or a wall, or lay it flat
on the floor. Using the vacuum
for an application where the unit lacks
stability may result in personal injury.
24. DO NOT use to pick up:
a) Liquids.
b) Large objects.
c) Hard or sharp objects
(glass, nails, screws, or coins).
d) Large quantities of dust (drywall
dust, fireplace ash, or embers). DO
NOT use as an attachment to power
tools for dust collection.
e) Smoking or burning objects
(hot coals, cigarette butts,
or matches).
f) Flammable or combustible
materials (lighter fluid, gasoline, or
kerosene).
g) Toxic materials (chlorine bleach,
ammonia, or drain cleaner).
25. DO NOT use in the following areas:
a) Poorly lit areas.
b) Wet or damp surfaces.
c) Outdoor areas.
d) Spaces that are enclosed and may
contain explosive or toxic fumes
or vapors (lighter fluid, gasoline,
kerosene, paint, paint thinners,
mothproofing substances, or
flammable dust).
26. Turn off all controls before plugging in
or unplugging the vacuum.
27. Observe the following when
interacting with the Odor Neutralizer
Technology cartridge:
a) DO NOT attempt to disassemble
Odor Neutralizer Technology
cartridge.
b) Avoid direct contact with the
fragrance pod in the cartridge.
c) DO NOT directly inhale from the
Odor Neutralizer Technology
cartridge.
d) Keep away from children and pets.
e) Keep away from heat, sparks, and
open flame.
f) DO NOT place in direct sunlight.
FRAGRANCE CARTRIDGE FIRST AID
a) Avoid contact with fabrics and
finished surfaces.
b) Eye contact: Remove contact lenses
if present. Rinse continuously with
water for several minutes.
c) Skin contact: Wash hands
thoroughly after handling. If
irritation or rash develops, seek
medical advice/attention.
d) Inhalation: Move person to fresh air if
they are experiencing any respiratory
symptoms. If symptoms persist, seek
medical advice/attention.
e) Ingestion: DO NOT induce vomiting.
Seek medical advice/attention.
28. Unplug from electrical outlet when
not in use and before any maintenance
or cleaning.
29. Hand wash with water only.
Washing with cleaning chemicals could
damage the unit.
30. During cleaning or routine
maintenance, DO NOT cut anything
other than hair, fibers, or string
wrapped around the brushroll.
31. Allow all filters to air-dry completely
before replacing in the vacuum to
prevent liquid from being drawn into
electric parts.
32. Make sure the dust cup and all filters
are in place after routine maintenance.
33. If provided, secure the power cord
around the two cord hooks during
storage.
WARNING
To reduce the risk of fire, electric shock, injury, or property damage, when using
an electrical appliance, basic precautions should always be followed, including
the following:
IMPORTANT SAFETY INSTRUCTIONS
FOR HOUSEHOLD USE ONLY
SAVE THESE INSTRUCTIONS
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ASSEMBLY
1. Place motorized Nozzle on floor and insert Wand, pressing it in until it clicks
securely into place.
2. Place Pod onto wand and slide down to connect.
3. Insert Hand Vac into top of wand, pressing it in until it clicks securely into place.
4. Insert the included Accessory Posts into the back of the pod. Store included accessories on
the posts.
5. Remove Odor Neutralizer Technology Dial from bag. Flip up the dial handle, align the teal
arrows, then insert the dial into the nozzle.
6. To lock and engage the dial, rotate it counterclockwise until it clicks into the desired
odor intensity setting.
See Odor Neutralizer Technology Settings and Odor Cartridge Replacement sections for
more information and instructions.
IMPORTANT: For proper operation, ensure all connections are securely clicked into place.
ASSEMBLY
(Click)
1
(Click)
2
(Click)
3
4
(Turn to
Click)
6
5
Wand
Nozzle
Hand
Vacuum
Vacuum Pod
Odor Neutralizer
Technology Dial
Accessory
Posts
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ODOR NEUTRALIZER TECHNOLOGY
ODOR CARTRIDGE REPLACEMENT
ODOR NEUTRALIZER TECHNOLOGY SETTINGS
ODOR NEUTRALIZER TECHNOLOGY TIPS
Flip up the dial handle and rotate the odor dial
to adjust Odor Neutralizer Technology intensity
or to unlock the dial for cartridge access.
Flip up the handle and rotate the dial clockwise
until the two teal arrows are aligned. Pull the
handle to remove the dial from the nozzle.
Rotate the cartridge counterclockwise in the dial
housing and pull out the cartridge to remove it.
Align the yellow arrow on the side of the cartridge
with the yellow arrow on the side of the dial
cover, then insert the cartridge into the dial.
Rotate the cartridge clockwise to lock it in place.
Dispose of the old cartridge by dropping it
into the trash.
Remove the new odor cartridge from the
sealed packaging. To maintain the life of
the cartridge, keep it in the sealed
packaging until you are ready to install it.
Align the teal arrow on the dial cover with
the teal arrow on the nozzle, then reinsert
the dial into the nozzle. Rotate the dial
counterclockwise until it clicks into an
intensity setting to engage. Rotate further to
change the intensity setting.
ODOR DIAL
1. REMOVE ODOR DIAL
FROM NOZZLE
2. REMOVE OLD ODOR
CARTRIDGE
3.REMOVE NEW
CARTRIDGE FROM BAG
5. INSTALL DIAL IN NOZZLE
4. INSTALL NEW
CARTRIDGE IN DIAL
6. USED CARTRIDGE
DISPOSAL
NOTE: Odor cartridges should be replaced every
6 months for optimal Odor Neutralizer Technology
performance.
NOTES: • The odor dial needs to be installed for the vacuum to function properly, with or without the odor cartridge.
• Odor Neutralizer Technology eectively deodorizes while interacting with odors from inanimate sources.
Insertion/Removal: Rotate the odor dial to align the teal arrows. Remove the dial to access
the odor cartridge for removal or replacement.
Low: Rotate the dial toward the Low position to decrease the intensity to the lowest level
when the vacuum is in use.
High: Rotate the dial toward the High position for the highest intensity level when the
vacuum is in use. This position is the recommended setting for optimal performance.
Odor Dial Must be Installed for Vacuum to Function Properly
• Remove odor cartridge from dial if you don’t want the benefits of Odor Neutralizer Technology.
Maintenance Required
• Clean all filters as recommended under Cleaning Filters.
• Empty the dust cup before storing your vacuum.
• Replace the cartridge as recommended under odor cartridge replacement.
• Visit qr.sharkclean.com/odortech to learn more and purchase replacements.
• If wet pet messes are cleaned up, thoroughly clean the vacuum.
Fragrance Strength Over Time
• The intensity of the Odor Neutralizer Technology’s fragrance may diminish over time. It may
also have no noticeable fragrance at all. This is natural and does not indicate the technology
isn’t working. Follow replacement instructions to ensure continued performance.
TURN UNTIL
CLICK TO LOCK
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Press power button to turn on vacuum.
Please note the brushrolls and suction motor
will not start unless the wand is reclined.
Solid White Lights: The brushrolls are spinning and the unit is working as intended.
Solid Red Lights: There is a jam in the brushroll area. Turn o the vacuum and unplug it,
then remove any blockages in the nozzle.
Flashing Red Lights: The motorized floor nozzle is overheating. Turn o the vacuum, unplug it,
and remove any blockages. Let the vacuum cool down for at least 60 minutes before restarting.
Flashing White Lights: The vacuum is operating in an environment that is either too hot or too cold.
DIRT DETECT INDICATOR
White: Cleaning.
Purple: Cleaning Boost. Surface is dirty,
suction will increase to pull in hidden debris.
Flashing Purple: Sensors require cleaning.
Reference maintenance section.
EDGE DETECT INDICATORS
When an edge is detected, the headlights
closest to the edge will brighten to illuminate
hidden debris.
Blinking Side Headlights: When the Edge
Detect sensors are obstructed, the detect
indicator will blink. Move the unit away from
the edge, turn o power, and restart. If the
side headlights continue to blink, clean the
sensors.
To select the cleaning mode, press the Mode
Button on the top of the handle:
Detect Mode: Select Detect mode to
activate DuoClean Detect™. In this mode,
the vacuum will automatically detect hidden
dirt, dierent types of floor surfaces, and
edges and corners, and will adjust suction
to maximize cleaning performance.
Manual Surface Modes: Press the mode button
to select surface modes to clean specific
surfaces without DuoClean Detect.
Hard Floor: Suction and brushroll speed
optimized for cleaning hard floor surfaces
and above-floor areas.
Carpet/Low Pile: Suction and brushroll
speed optimized for deep cleaning
low-pile carpets.
Thick Carpet/Area Rug: Suction and
brushroll speed optimized for cleaning
thick carpets and area rugs.
Passive Nozzle Mode: Hold the mode button
for 2 seconds to stop the brushroll for suction-
only cleaning on thin or delicate carpets. Hold
again to restart the brushroll.
Floor Detect™: Senses dierent surface
types and automatically adjusts brushroll
speed and suction power for optimized
cleaning on each surface.
Dirt Detect: Senses hidden debris you can’t
see and automatically boosts suction power.
The LED indicator light will turn purple,
and suction will increase for more cleaning
power. Continue cleaning until the light turns
white, indicating the surface is clean.
Edge Detect: Focuses and maximizes suction
along corners and edges to target stubborn
dirt. When an edge is detected, the headlights
closest to the edge will turn on.
POWER BUTTONMODE SELECT BUTTON
DIRT DETECT INDICATOR EDGE DETECT INDICATORS
WHOLE-HOME CLEANING WHOLE-HOME CLEANING
SETTINGS
NOZZLE TECHNOLOGY
HEADLIGHT INDICATOR LIGHTS
DETECT INDICATORS
HEADLIGHTS
The headlights will flash or turn red to
indicate issues that need attention.
NOTE: Detect Indicators will be o in manual
surface modes.
NOTE: The Thick Carpet/Area Rug setting is not available
when the vacuum is in Stick mode. Use Carpet/Low
Pile for all carpeted surfaces.
NOTE: When the vacuum is in Stick mode, Dirt Detect
and Edge Detect will only indicate when dirt or
edges are detected. Suction power will not change.
NOTE: For deep cleaning per ASTM F608 (embedded dirt in carpets) and IEC 62885-2 Cl 5.5 (debris on carpet) tests,
please set to Carpet/Low Pile mode.
NOTE: For best cleaning per ASTM F2607 (hard surface floor cleaning) and IEC 62885-2 Cl 5.3 (debris on hard floor)
tests, please set to Hard Floor mode.
On hard floors ONLY, the Dirt Reveal light
illuminates the cleaning path so you can
more easily spot dirt and debris.
DIRT REVEAL
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NOTE: All accessories are compatible with both the wand and the handheld vac.
WHOLE-HOME CLEANING
CLEANING MODES
To engage brushrolls and suction, step on floor
nozzle and tilt the handheld vacuum back.
Press the Wand Release button to detach the
wand from the pod and floor nozzle.
Press the Handheld Release button to
detach the handheld vacuum from the wand.
Press the Pod Release button to detach the
pod from the floor nozzle.
UPRIGHT
STICK MODE
EXTENDED REACH MODE
MAINTAINING YOUR VACUUM POD
To remove Dust Cup, press release button
on top of the pod. Tilt dust cup away from
wand, then lift to remove.
To reinstall, place bottom of dust cup into
pod and then tilt until it clicks into place.
To empty debris into trash, press lower release
button and bottom of dust cup will drop open.
To remove collected debris from Lint Screen,
press top release button and lift handle to
access screen.
IMPORTANT: Unplug the power cord before performing any maintenance.
HANDHELD MODE
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CLEAN HEPA FILTER EVERY YEAR
With the dust cup removed, press the release button on the Filter Door. Pull the door forward,
slide it out, then remove the HEPA filter.
To reinstall the filter, insert it into the unit and replace the filter door.
CLEAN PRE-MOTOR FILTERS
EVERY MONTH
Remove Dust Cup, then lift out Filters.
Regularly maintain and replace the filters to
maintain your vacuum’s suction power.
To prevent damage from cleaning chemicals,
rinse pre-motor filters with cold water only.
Allow all filters to air-dry for at least 24 hours
before reinstalling them to prevent liquid
from being drawn into electric parts.
IMPORTANT: DO NOT use soap when
cleaning the pre-motor filters.
To prevent damage from water or cleaning
chemicals, tap the pod HEPA filter against
the inside of a trash bin to knock o dust and
dirt. Do not rinse or wash HEPA filters.
DO NOT use soap or water when cleaning
the HEPA filters.
MAINTAINING YOUR VACUUM POD
CLEANING FILTERS
Filter
Door
Release
NOTE: The pre-motor filters should be replaced every 2.5 years. The post-motor filter should be replaced every 3 years.
Filter
Filter Door
Foam
Felt
MAINTAINING YOUR HAND VAC
EMPTYING THE HAND VAC DUST CUP
To empty the handheld vacuum dust cup, turn
o the power and hold the hand vac over the
trash. Press the release button and the dust
cup lid will drop open, releasing debris.
After cleaning, reattach the pod and the handheld
vac. When all parts are clicked securely back into
place, the vacuum will chime and the Dirt Detect
indicator will flash. The suction motor will start and
the handheld vac will automatically empty itself into
the pod dust cup.
CLEAN EVERY MONTH
With the dust cup open and the power o, press
the dust cup release button and slide the dust cup
out of the hand vac, then slide the filter housing
out of the dust cup. Press the tabs on both sides
of the housing and pull out the filter. To clean the
pre-motor HEPA filter, tap it against the inside of
a trash bin to knock o dust and dirt. Do not rinse
with water or soap. To reinstall the filter, slide it
back into the housing, then slide the housing back
into place and reattach the dust cup.
CLEAN EVERY 6 MONTHS
Press the tab on the filter cover on the back
of the hand vac, then lift o the cover. Press
the release tab on the right side of the HEPA
filter and pull out the filter. To clean the post-
motor HEPA filter, tap it against the inside of
a trash bin to knock o dust and dirt. Do not
rinse with water or soap. To reinstall, insert
the left side of the filter first, then press the
right side until it clicks securely into place,
then replace the filter cover.
MAINTAINING THE HAND VAC HEPA FILTERS
PRE-MOTOR HEPA FILTER POST-MOTOR HEPA FILTER
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BOTTOM OF NOZZLE
EDGE DETECT SENSORS
WIPE OFF SENSORS
NOZZLE MAINTENANCE
Make sure to clean the Detect sensors regularly, or when the Dirt Detect Indicator is red,
as hair and other debris may build up and obstruct the sensors. If the sensors are partially
obstructed, Detect mode will not function as expected. To easily access the nozzle for sensor
cleaning, press the pod release button to detach the pod, then press the wand release button
to detach the wand from the nozzle.
DETECT SENSOR MAINTENANCE
1. Locate Edge Detect sensors on the sides
of the nozzle (small clear ovals on the
top, rear edge).
2. Check the sensors, and remove any dirt
or debris that may be blocking them.
3. Gently wipe the sensors with a microfiber
cloth, using a circular motion.
1. Turn the nozzle upside
down and locate the nozzle
inlet access point between
the brushrolls and rear
wheels.
2. Pinch the nozzle hose inlet
and pull open the door.
Arrows indicate the two
small Dirt Detect sensors.
3. Gently wipe the sensors
with a microfiber cloth and
remove all hair and debris.
1. Locate the Floor Detect sensor on
the bottom of the nozzle.
2. Use a cotton swab to wipe away
dirt and debris from the sensor
and surrounding area.
CLEANING THE DIRT DETECT SENSORS
CLEANING THE FLOOR DETECT™ SENSOR CLEANING THE EDGE DETECT SENSORS
NOZZLE INLET ACCESS
FLOOR DETECT SENSOR
Slide the Soft Roller access button forward
to release the Soft Roller.
To minimize the risk of power cord damage,
DO NOT run the vacuum over the power
cord. If this occurs, immediately shut o
power to the vacuum and remove the cord
from the brushroll or nozzle.
1. DO NOT pull or carry vacuum cleaner by
the cord or use cord as a handle.
2. DO NOT unplug by pulling on the cord.
Grasp the plug, not the cord.
3. DO NOT close the door on the cord.
4. DO NOT pull the cord around sharp corners.
5. DO NOT leave the cord near heated surfaces.
Hand wash the Soft Roller as needed. Use only
water, and allow it to air-dry completely for at
least 24 hours. Reinsert the Soft Roller in the
front of the nozzle until it clicks into place.
CLEANING THE SOFT ROLLER
NOZZLE MAINTENANCE
CORD MAINTENANCE
SELF-CLEANING BRUSHROLL
If any hair is wrapped around the brushroll, continue vacuuming, using Carpet/Low Pile mode
on a bare floor surface, a low-pile carpet, or a small area rug. This will allow the self-cleaning
brushroll to remove the hair wrap and send it to the dust cup. If you run over a hard or sharp
object or notice a noise change while vacuuming, check for blockages or objects caught in the
brushroll. If some fibers remain wrapped around the brushroll after continued use, clear them
from the brushroll.
NOZZLE MAINTENANCE
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SQUEEGEE BRISTLE STRIP
REMOVING THE SQUEEGEE BRISTLE STRIP
REINSTALLING THE SQUEEGEE BRISTLE STRIP
CLEANING THE SQUEEGEE BRISTLE STRIP & CAVITY
NOZZLE MAINTENANCE NOZZLE MAINTENANCE
1. Turn the nozzle over and locate the
squeegee bristle strip between the brushroll
and the rear wheels. Use a Phillips-head
screwdriver to remove the 4 screws.
1. Hold the squeegee strip by the fabric flaps
on the ends, with the bristle side facing
up. Insert the plastic piece into the cavity
first, while tilting the strip forward, toward
the brushroll.
2. Remove the squeegee strip by pulling up on
the fabric flaps on both ends of the strip.
2. Align the 4 screw holes on the squeegee
strip over the holes in the nozzle. Make sure
the strip sits flush with the nozzle, then
fasten it securely in place with the screws.
1. With the strip removed, clean the
squeegee cavity and bristle strip. Use a
paper towel to wipe o any debris or
dust in the cavity and on the bristle strip.
If your vacuum has low suction or no suction, or if it is struggling to pick up debris while
moving in reverse, then you’ll need to remove and clean the Squeegee Bristle Strip on the
bottom of the nozzle.
To access the squeegee strip, press the pod release button to detach the pod from
the wand, then press the Wand Release button to detach the wand from the nozzle.
REMOVE SQUEEGEE
SQUEEGEE REPLACEMENT
REMOVE SCREWS
LINE UP SCREW HOLES
CLEANING THE CAVITY
NOTE: Keep screws after removal.
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AVAILABLE ACCESSORIES
D
F
G
I
E
C
B
A
Crevice Tool
This slender tool oers extended reach to
access corners, baseboards, tight spaces,
and ceilings.
B
Upholstery Tool
Picks up hair, dust, and large debris
from mattresses, couches, curtains,
lampshades, and other delicate
upholstered fabrics.
C
Pet Multi-Tool
A single convertible tool for cleaning
tough pet messes two ways: use the sti
bristle brush to clean stuck-on debris, or
take o the bristles to reveal an upholstery
tool perfect for removing stubborn pet
hair and large piles of debris.
D
Duster Crevice Tool
Two cleaning tools in one. The crevice tool
gives you extended reach to clean in tight
spaces, while the soft brush is ideal for
dusting delicate surfaces.
E
Pet Power Brush
The turbine brush loosens and removes
pet hair and debris from carpets, and
powerfully deep-cleans dander out of
upholstery and other surfaces.
F
Under-Appliance Wand
Clean under and behind hard-to-move
appliances and furniture with this
adjustable 36” tool. Flip the extension
piece over to clean the underside of
appliances.
G
Anti-Allergen Dust Brush
This brush features nylon fiber bristles
specifically designed for removing fine
dust and allergen particles from the most
delicate surfaces.
H
HairPro® Self-Cleaning Pet Power Brush
Tackles pet hair and ground-in dirt from
above-floor areas like carpeted stairs and
upholstery, while actively removing hair
wrap as it cleans.
I
Home & Car Detail Kit
Deep-clean your car like a professional
detailer, or clean hard-to-reach areas
in your home. Micro-sized tools let you
clean around delicate objects and access
the tightest spaces like car vents and
computer keyboards.
J
Accessory Bag
This convenient accessory storage
bag measures 32 cm x 70 cm and fits
the Under-Appliance Wand. Smaller
size available at sharkninja.com/parts-
support/home-cleaning-parts.
A
J
H
NOTE: Not all accessories come with all units. For a list of the accessories included with this model, see the top inside flap
of the box. To order additional accessories, visit sharkninja.com/parts-support/home-cleaning-parts.
CHECKING FOR BLOCKAGES
Press the Duct Release Button to detach
the duct from the vacuum pod. Remove
any blockages from the duct and the
opening on back of the pod.
Detach wand from floor nozzle and
hand vac, and check both ends for
blockages.
Detach wand from floor nozzle, tilt
nozzle neck back, and check opening
for blockages. Then, open the latch
on the side of the swivel neck and
check for blockages.
Detach hand vac from the wand.
Check the hand vac opening and
dust cup for any blockages.
To access the nozzle hose, pinch the
release touchpoints on the bottom of
the nozzle, then lift the cover and clear
any blockages.
DUCT BLOCKAGE WAND BLOCKAGE
NOZZLE BLOCKAGE
NOZZLE HOSE BLOCKAGE
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FIVE (5) YEAR LIMITED WARRANTY
The Five (5) Year Limited Warranty applies to purchases made from authorized retailers
of SharkNinja Operating LLC. Warranty coverage applies to the original owner and to the
original product only and is not transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship for
a period of five (5) years from the date of purchase when it is used under normal household
conditions and maintained according to the requirements outlined in the Owner’s Guide,
subject to the following conditions and exclusions:
California residents only:
The Five (5) Year Limited Warranty period begins on the original date of delivery or pickup.
What is covered by this warranty?
1. The original unit and/or non-wearable parts deemed defective, in SharkNinja’s sole
discretion, will be repaired or replaced up to five (5) years from the original purchase date.
2. In the event a replacement unit is issued, the warranty coverage ends six (6) months
following the receipt date of the replacement unit or the remainder of the existing
warranty, whichever is later. SharkNinja reserves the right to replace the unit with one of
equal or greater value.
What is not covered by this warranty?
1. Normal wear and tear of wearable parts (such as foam filters, HEPA filters, pads, etc.),
which require regular maintenance and/or replacement to ensure the proper functioning of
your unit, are not covered by this warranty. Replacement parts are available for purchase
at sharkninja.com/parts-support/home-cleaning-parts.
2. Any unit that has been tampered with or used for commercial purposes.
3. Damage caused by misuse (e.g., vacuuming up water or other liquids), abuse, negligent
handling, failure to perform required maintenance (e.g., not cleaning the filters, not
removing debris from the brushroll), or damage due to mishandling in transit.
4. Consequential and incidental damages.
5. Defects caused by repair persons not authorized by SharkNinja. These defects include
damages caused in the process of shipping, altering, or repairing the SharkNinja product
(or any of its parts) when the repair is performed by a repair person not authorized by
SharkNinja.
6. Products purchased, used, or operated outside North America.
How to get service
If your appliance fails to operate properly while in use under normal household conditions within
the warranty period, visit support.sharkninja.com for product care and maintenance self-help.
Our Customer Service Specialists are also available at 1-855-427-5127.
to assist with product support and warranty service options, including the possibility of
upgrading to our VIP warranty service options for select product categories. So we may better
assist you, please register your product online at registeryourshark.com and have the product on
hand when you call.
SharkNinja will cover the cost for the customer to send in the unit to us for repair or replacement.
A fee of $25.95 (subject to change) will be charged when SharkNinja ships the repaired or
replacement unit.
How to initiate a warranty claim
You must call 1-855-427-5127 to initiate a warranty claim. You will need the receipt as proof of
purchase. We also ask that you register your product online at registeryourshark.com and have
the product on hand when you call, so we may better assist you. A Customer Service Specialist
will provide you with return and packing instruction information.
How state law applies
This warranty gives you specific legal rights, and you also may have other rights that vary
from state to state. Some states do not permit the exclusion or limitation of incidental or
consequential damages, so the above may not apply to you.
TROUBLESHOOTING
Power cord caught in brushroll or floor nozzle.
• To minimize the risk of power cord damage, DO NOT run the vacuum over the power cord.
If this occurs, immediately shut o power to the vacuum and remove the cord from the
brushroll or nozzle.
• Inspect power cord and plug for any damage before use. DO NOT use vacuum cleaner with
a damaged cord or plug. Turn o all controls before plugging in or unplugging the vacuum
cleaner. Store your vacuum cleaner with the power cord secured around the two cord hooks.
Vacuum is not picking up debris. No suction or light suction.
• Check filters to see if they need cleaning. Follow instructions for rinsing and air-drying the
filters before reinstalling them.
• Hand vac or pod dust cup may be full; empty both dust cups.
• Check duct, pod connections, nozzle, wand, pod, hand vac, and accessories for blockages.
Clear any blockages found. See Checking for Blockages section for more information.
• If any hair, string, or carpet fibers are wrapped around the brushroll, extend cleaning time
to allow the self-cleaning brushroll to remove them. If some hair or fibers remain wrapped
around brushroll after continued use, carefully remove them. See Cleaning the Brushroll
section for more information.
Vacuum lifts area rugs.
• Make sure the touchscreen selector on the handle switch is set to the Thick Carpet/Area
Rug setting.
• Suction is powerful. Take care when vacuuming area rugs or rugs with delicately sewn edges.
Dirt Detect Indicator light not responding.
• Make sure the display on the handle is set to Detect Mode. The Dirt Detect Indicator will be
o in manual surface modes.
• Check sensors located in nozzle inlet to see if there are any blockages (See Detect Sensor
Maintenance section for more information.).
• Remove any blockages and clean sensors.
Brushrolls do not spin.
• If the headlight indicator lights turn red, immediately turn o and unplug the vacuum.
Remove pod and wand from floor nozzle and clear any blockages. Reconnect nozzle, plug in
vacuum, and turn on power.
• With the power on, recline the hand vac, which will automatically turn on the brushrolls.
Vacuum turns o on its own or the headlight/hand vac Detect icon flashes red.
If your vacuum overheats, the thermostat will automatically turn o the motor. Perform the
following steps to restart:
1. Turn vacuum o and unplug it.
2. Empty dust cup and clean filters. See Emptying the Dust Cup and Cleaning and Replacing
the Filters sections for more information.
3. Check for blockages in the pod duct, wand, floor nozzle, accessories, and inlet openings.
4. Allow unit to cool for a minimum of 60 minutes.
5. Plug in vacuum and turn it on.
6. Make sure the Odor Neutralizer dial is installed in the nozzle. If the dial is not installed, the
nozzle may overheat.
Hand vac is not emptying into the pod.
• There may be a blockage. See the Checking for Blockages section for more information on
how to find and clear any obstructions.
• The vacuum may have been unplugged between uses. Press and hold the power button for
three seconds to initiate an evacuation cycle.
The Dirt Reveal light is showing debris that I cannot pick up.
• Dirt Reveal may illuminate scratches, dry stains, and imperfections in surfaces that cannot
be picked up with a dry vacuum cleaner.
• If debris is not being picked up, see the “Vacuum is not picking up debris. No suction or light
suction” section above for more information.
sharkninja.com sharkninja.com
TIP: You can find the model and serial
numbers on the QR code label on the
bottom of the back of the vacuum pod.
Benefits of registering your product and
creating an account:
• Get easier, faster product support and
access to warranty information
• Access troubleshooting and product care
instructions
• Be among the first to know about
exclusive product promotions
RECORD THIS INFORMATION
Model Number:
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Serial Number:
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Date of Purchase:
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(Keep receipt)
Store of Purchase:
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REGISTER YOUR PURCHASE
sharkninja.com/product-registration
Scan QR code using
mobile device
Scan here or visit
qr.sharkclean.com/odortech
for more information
TECHNICAL SPECIFICATIONS
Voltage: 120V~, 60Hz
Watts: 1272W
ODOR NEUTRALIZER TECHNOLOGY SPECIFICATIONS
1. Product Name: Odor Neutralizer Technology Cartridge
2. Manufacturer: Shark Ninja 89 A Street Needham, MA 02494
3. Weight: 17.6g / 0.62oz
4. Ingredients: Solid SM composite polymer C17 + fragrance SE 272235
NOTES
© 2026 SharkNinja Operating LLC. HAIRPRO, POWERDETECT, and SHARK are registered trademarks of
SharkNinja Operating LLC. DUOCLEAN DETECT, FLOOR DETECT, and TRANSFORMER are trademarks of
SharkNinja Operating LLC.
LX5000Series�IB�MP�Mv7
PLEASE READ CAREFULLY AND KEEP FOR FUTURE REFERENCE.
This Owner’s Guide is designed to help you get a complete understanding of your new
Shark®
POWERDETECT® Transformer™ Upright Vacuum System.
SharkNinja Operating LLC
US: Needham, MA 02494
CAN: Ville St-Laurent, QC H4S 1A7
1-855-427-5127
sharkninja.com
Illustrations may dier from actual product. We are constantly striving to improve our products;
therefore the specifications contained herein are subject to change without notice.
This product may be covered by one or more U.S. patents. See sharkninja.com/patents for more
information.
