Quick Start Guide
Thank you for purchasing the SCORE® 8T Secure Device! This document will guide you through the initial
configuration and will activate the device according to the guidelines of the facility where you are located.
Please read Important Safety Reminders and Warranty Information before using the device.
The device has many security features that are designed to meet the requirements of correctional institutions.
This includes a mortality timer, connectivity limited to only authorized kiosks or servers, etc. Please note that
your use, possession, and ownership of the device may be affected by the rules and policies of the facility in
which you are incarcerated. If the facility or its overseeing agency changes contracts or vendors, the facility or
agency may place restrictions on the use or possession of your device, up to and including requiring you to
surrender it for security reasons. Please be advised when you are released, if you would like to continue using
the device, you will have to send the device for deinstitutionalization which will require paying a $35 service
fee plus a shipping and handling fee. If you do not accept these conditions, do not activate the device, and
return the device as indicated in the instructions in the SCORE® Secure Device Purchaser Agreement below.
SET-UP INSTRUCTIONS
Charge Battery – Please ensure that the device has at least 30% charge before attempting to activate. You
charge the device by connecting the charger to its USB-C port.
Turn on your Device – Power up the device by pressing and holding the Power Button for five (5) seconds. It
will take several seconds to boot up—PRESSING THE POWER BUTTON MORE THAN ONCE WILL TURN OFF THE
DEVICE AND INTERRUPT THE BOOTUP PROCESS. During the initial boot-up, the boot animation will play.
Activate Device – If the device is instructing you to connect it to a kiosk, connect the device to the kiosk by
gently plugging in the kiosk’s USB cord to the device’s USB-C port. Never disconnect your device during an
active connection unless instructed by the kiosk. Select the “Music” option on the kiosk, then click on
“ACTIVATE”. The activation process may take several minutes. Please follow the on-screen prompts. Once
the session is complete you may disconnect the device from kiosk and begin using it.
To download previously purchased music and videos, you will need to open the Media Store application and
press the Download All button from the Downloads screen. This action will automatically download media
catalogs.
Safety Reminders
Using your earbuds at high volume can be dangerous and/or damage your hearing. Keep the volume at a
moderate level so you are able to hear outside sound. Please exercise extreme caution and discontinue use in
potentially hazardous situations.
User Recommendation:
To keep the device in good operational order, please note the following:
o The SCORE® 8T IS NOT WATERPROOF! Keep it away from sinks, showers, rain and other sources of
moisture.
o Disassembling or tampering may permanently damage the device.
o Treat The SCORE® 8T as a delicate electronic device. Do not drop or bang it against any object or
surface. Be gentle when inserting connector to the headphone or USB-C ports, using them with care
will extend the usability.
o DO NOT twist or apply pressure to the plastic case, as this may disrupt the Touch Screen.
Headphone
Volume
USB-C
Power
SCORE® Secure Device Purchaser Agreement
By purchasing a SCORE® Secure Device you, the end user, hereby agree to the terms contained in this Purchaser
Agreement with Keefe Group, LLC and its parent and affiliate companies (“Keefe”) (the “Agreement”). This Agreement
governs the use of your SCORE® Secure Device. This Agreement is effective on the date you receive your SCORE® Secure
Device.
Please read this Agreement carefully prior to using your SCORE® Secure Device. In the event that you, the end user, do
not agree to all terms of this Agreement, you have the option to return your SCORE® Secure Device free of charge within
thirty (30) days of receipt (the “Return Period”). If you use your SCORE® Secure Device or keep it beyond the Return
Period, you hereby accept and agree to be bound by the terms of this Agreement.
USING OR FAILING TO RETURN YOUR SCORE® SECURE DEVICE DURING THE RETURN PERIOD ACTS AS YOUR
AGREEMENT TO A LIMITATION OF YOUR RIGHTS AGAINST KEEFE AS IT RELATES TO YOUR USE, POSSESSION, AND/OR
OWNERSHIP OF YOUR SCORE® SECURE DEVICE. CONDITIONS OUTSIDE OF KEEFE’S CONTROL MAY AFFECT YOUR
ABILITY TO OWN AND/OR POSSESS YOUR SCORE® SECURE DEVICE AND ACCEPTANCE OF THIS AGREEMENT THROUGH
YOUR CONTINUED USE OF YOUR SCORE® SECURE DEVICE ACTS AS AN AGREEMENT TO WAIVE ALL RIGHTS TO SUE OR
MAKE A CLAIM AGAINST KEEFE ARISING OUT OF OR RELATING TO ANY LOSS, IMPAIRMENT, OR LIMITATION OF YOUR
USE, POSSESSION, AND/OR OWNERSHIP OF YOUR SCORE® SECURE DEVICE CAUSED BY CIRCUMSTANCES OUTSIDE OF
KEEFE’S CONTROL, AS FURTHER DESCRIBED IN SECTION VIII OF THIS AGREEMENT.
I. Limited Warranty.
Keefe warrants to the original end-user purchaser, that the SCORE® Secure Device, excluding content and/or software
supplied with or on it, will be free from defects in material and workmanship under normal use for a period of ninety
(90) days from the date the SCORE® Secure Device is delivered to you. This warranty is non-transferrable, and you agree
that this warranty may be further limited by circumstances beyond Keefe’s control, including but not limited to security
measures or other policies or procedures put in place by the institution in which you are housed.
Keefe’s liability under this warranty, and your exclusive remedy, is limited (at Keefe’s discretion) to either replacing or
repairing the SCORE® Secure Device; provided however, if Keefe is unable to repair or replace your SCORE® Secure
Device, Keefe may provide you with an equivalent product, which may be a refurbished product, at Keefe’s sole
discretion. All the aforementioned remedies are subject to you explicitly following the process defined in the below
section “Warranty Process.” Replacement and spare parts may be reconditioned, at Keefe’s sole discretion, and all parts
removed from your SCORE® Secure Device during repair shall become the property of Keefe.
II. Warranty Process.
If your SCORE® Secure Device is covered by this Limited Warranty and you desire to file a claim –
1) Complete and sign the Warranty Request Card, attached hereto as Exhibit B, providing a detailed description of
the problem(s), and confirming that the device was purchased within the last ninety (90) days.
2) Receive a Returns Authorization Number from Keefe. Returns sent without a Returns Authorization Number will
be sent back to you unrepaired and the time remaining on your warranty will continue to run during this time
period. Individuals incarcerated at Federal Bureau of Prisons institutions do not need to get this number.
3) When you mail your device for repair at the correct address below, you must include proof of purchase and the
device. Failure to include proof of purchase will cause Keefe to return your device to you unrepaired and the
time remaining on your warranty will continue to run during this time period.
4) You shall be solely responsible for shipping costs for warranty repair. Keefe shall be responsible for the costs of
return shipping following a repair as outlined in this subsection. Keefe will only ship to addresses within the
United States. Including a return address outside of the United States will result in your device being considered
undeliverable and disposed of after sixty (60) days.
5) Ensure return address provided is accurate and acceptable to the U.S. Postal Service (USPS). Invalid addresses or
devices returned as undeliverable will be disposed of after sixty (60) days.
Requests that fail to meet all aforementioned requirements will be returned unprocessed to the return address
provided and the Limited Warranty Period will continue to run during this time. Please confirm with your correctional
agency which of the below addresses your warranty request is to be mailed. If you are unable to obtain confirmation
from the agency, those who are/were incarcerated at a state or county institution should send their request to the St.
Louis address, and those who are/were incarcerated at a federal institution should send it to the West Des Moines
address:
Attention: Warranty Request Attention: Warranty Request
10880 Lin Page Place 1601 48
th
Street, Suite 220
St Louis, MO 63132 West Des Moines, IA 50266
Keefe will not be responsible for delays or unprocessed claims resulting from purchaser’s failure to provide any and all of
the necessary information.
III. Warranty Exclusions and Limitations.
Keefe will not be liable for damage caused by improper use (including use in combination with products not
manufactured or developed by Keefe for use with the SCORE® Secure Device and not used in accordance with the
instructions), or by damage, misuse, neglect, tampering with the SCORE® Secure Device, improper installation, repair by
someone not authorized by Keefe, alteration, natural disaster, modification, accident, water damage or damage to any
of the following: screen, headphone port, power port and/or USB port, excepting in each case defects in material and
workmanship covered by the Limited Warranty in Section I. The SCORE® Secure device must not be used in applications
where failure could threaten injury or life, such as life support systems.
IV. Exclusive Remedy.
EXCEPT TO THE EXTENT EXPRESSLY PROHIBITED BY LAW, THIS LIMITED WARRANTY SETS OUT YOUR EXCLUSIVE
REMEDIES FOR YOUR SCORE® SECURE DEVICE AND ANY OTHER WARRANTIES, CONDITIONS, REPRESENTATIONS OR
GUARANTEES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF
MERCHANTABILITY, SATISFACTORY QUALITY, NONINFRINGEMENT AND/OR FITNESS FOR A PARTICULAR PURPOSE ARE
HEREBY DISCLAIMED AND SHALL NOT APPLY OR HAVE ANY EFFECT. IF KEEFE CANNOT DISCLAIM IMPLIED WARRANTIES
UNDER APPLICABLE LAW, THEN TO THE EXTENT POSSIBLE, SUCH IMPLIED WARRANTIES ARE LIMITED TO THE DURATION
OF THE EXPRESS WARRANTY. THE WARRANTY DURATION ON ANY REPAIRED OR REPLACED PRODUCT WILL BE THAT
PORTION OF THE WARRANTY PERIOD REMAINING ON YOUR ORIGINAL SCORE® SECURE DEVICE, WITH ANY DAYS THE
SCORE® SECURE DEVICE WAS IN KEEFE’S POSSESSION FOR REPAIR SUBTRACTED FROM YOUR REMAINING WARRANTY.
YOU ASSUME ALL RESPONSIBILITY FOR SELECTING THE PRODUCT TO ACHIEVE YOUR INTENDED OR DESIRED RESULTS.
V. Limitation of Liability.
EXCEPT TO THE EXTENT EXPRESSLY PROHIBITED BY LAW, IN NO EVENT SHALL KEEFE OR ANYONE ACTING ON BEHALF OF
OR WITH KEEFE (INCLUDING, WITHOUT LIMITATION, IN RELATION TO THE MANUFACTURE, SUPPLY DISTRIBUTION, SALE,
REPAIR OR RETURN OF THE SCORE® SECURE DEVICE) BE LIABLE FOR PERSONAL INJURY, OR ANY INDIRECT, INCIDENTAL,
SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE LOSS OR ANY DAMAGES WHATSOEVER (INCLUDING, WITHOUT
LIMITATION, DAMAGES FOR LOSS OF PROFITS, DATA, BUSINESS INTERRUPTION, LOSS OR CORRUPTION OF
INFORMATION (INCLUDING DATA), OR OTHER PECUNIARY LOSS) ARISING OUT OF THE USE OR INABILITY TO USE THE
SCORE® SECURE DEVICE, EVEN IF KEEFE OR ANYONE ACTING ON BEHALF OF KEEFE HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES. THIS LIMITATION IS INTENDED TO APPLY AND DOES APPLY WITHOUT REGARD TO
WHETHER SUCH DAMAGES ARE CLAIMED, ASSERTED OR BROUGHT IN AN ACTION OR CLAIM IN TORT, CONTRACT, ON
THE WARRANTY, OR UNDER ANY OTHER LEGAL THEORY. THE LIABILITY OF KEEFE AND ANYONE ACTING ON BEHALF OF
OR WITH KEEFE TO YOU FOR LOSS OR DAMAGE ARISING UNDER THIS LIMITED WARRANTY SHALL NOT EXCEED IN
AGGREGATE THE NET PURCHASE PRICE YOU PAID FOR THE SCORE® SECURE DEVICE.
Choice of Venue. Waiver of Jury Trial.
Any suit, claim, or other action brought by you pertaining to your SCORE® Secure Device shall be brought exclusively
within either the state court for St. Louis County, Missouri, or the United States District Court for the Eastern District of
Missouri.
You expressly waive any rights you have to a jury trial on any suit, claim or other action you bring.
VI. Choice of Law.
This Agreement and the rights of the parties hereunder shall be governed by and construed in accordance with the laws
of the State of Missouri including all matters of construction, validity, performance, and enforcement and without giving
effect to the principles of conflict of laws.
VII. Consent and Understanding to Circumstances Unique to Purchases within the Correctional Environment.
Providing goods and/or services to the correctional environment presents unique circumstances and challenges that
may not otherwise exist. At the time of your purchase of the SCORE® Secure Device, Keefe has been authorized via
contract or otherwise to sell media devices and media content to individuals housed within the correctional facility in
which you reside. By making this purchase and consenting to the terms of this Agreement, you acknowledge and agree
that circumstances may change subsequent to your purchase of the SCORE® Secure Device which result in Keefe no
longer being the provider of goods and/or services to the facility where you reside such as media devices (i.e. the
SCORE® Secure Device) and media content. Moreover, security restrictions outside of Keefe’s control that currently exist
or are implemented after your purchase may affect your access to the SCORE® Secure Device and/or the media stored
thereon. In the event these circumstances arise, the facility may require that you surrender your SCORE® Secure Device
or in the event you are permitted to retain your SCORE® Secure Device, the facility may limit or restrict your ability to
use the device and/or purchase additional media for it. Without limiting the foregoing, your use, possession, and
ownership of your SCORE® Secure Device remain subject at all times to the rules, policies, and security requirements of
the facility in which you are incarcerated. In the event the facility or its overseeing agency changes contracts or vendors,
the facility or agency may place restrictions upon your use or possession of your SCORE® Secure Device, up to and
including requiring you to surrender the device for security reasons. Any number of changes outside of your or Keefe’s
control may cause your relationship with your SCORE® Secure Device to become impaired or terminated.
By consenting to the terms of this Agreement you acknowledge the limitations stated in this Section VIII (i.e. that
circumstances outside of your or Keefe’s control may restrict, limit or remove your ability to use or possess your SCORE®
Secure Device and any media content you purchase to use on it), and hereby waive and release any and all claims, now
and hereafter known, against Keefe and its affiliates and their respective owners, officers, directors, managers,
employees, agents, successors and assigns on account of any actual or alleged injury you suffer that arises out of or
relates to any loss, impairment or limitation of use of your SCORE® Secure Device and/or the media content purchased
for it.
This waiver of all suits includes a decision by the facility in which you are incarcerated to restrict the usage or
possession of the SCORE® Secure Device or the media stored thereon or any decision which causes Keefe to be unable
to continue providing SCORE® Secure Devices and/or media sales at the institution which houses you.
VIII. Contact Information
If you have any questions about these terms or your rights under this Agreement, you may contact us via U.S. Mail at:
Keefe Group, LLC
Attention: Legal Department
10880 Lin Page Place
Saint Louis, MO 63132
You must reference in your correspondence that your request refers to questions or concerns regarding this Agreement.
Failure to do so may result in your request not being considered.
Please note, the only method by which you can choose not to be bound by the terms of this Agreement is by not using
the device and returning it to Keefe, at no charge, within the Return Period. Using it or failing to timely return it will
result in you being strictly bound by the terms of this Agreement. Making written requests to Keefe regarding this
Agreement does not extend the Return Period, which remains strictly set at thirty (30) days from the date you receive
your SCORE® Secure Device.
IX. Secure Device Return
Should you not agree with the terms as stated above in this Agreement, you may reject them by returning your unused
SCORE® Secure Device free of charge within the thirty (30) day Return Period from the receipt of your SCORE® Secure
Device for a full refund. If you use the SCORE® Secure Device at all, you will have been deemed to have accepted this
Agreement. Should you elect to return your SCORE® Secure Device within the Return Period, either work with your local
facility or return the device to:
Keefe Group, LLC
Attention: Refund Request
10880 Lin Page Place
Saint Louis, MO 63132
If the SCORE® Secure Device is not postmarked within the Return Period, it will be returned to you and you will be bound
by the terms of this Agreement for failure to reject the terms during the Return Period. Returning your device pursuant
to the terms in this section is the only way to reject the terms of this Agreement. You must note in your
correspondence that you are returning your SCORE® Secure Device because you do not agree with the terms of this
Agreement in your correspondence to ensure your request is timely addressed.
X. Post Release Deinstitutionalization Terms
Your relationship with your SCORE® Secure Device following your release from your institution is governed by Exhibit A,
attached to this Agreement.
XI. Severability.
In the event that any portion of this Agreement is for any reason held invalid, illegal, or unenforceable, such a
determination will not affect any other portion or provision of this Agreement.
XII. Entire Agreement.
Each party acknowledges that in entering into this Agreement it does not rely on, and shall have no remedies in respect
of, any representation or warranty (whether made innocently or negligently) that is not set out in this Agreement.
Exhibit A – Post Release Deinstitutionalization Terms of Service for SCORE® Secure Device
Within one (1) year of being released from the correctional facility, the purchaser may choose to send the SCORE®
Secure Device to Keefe to deinstitutionalize it. This process removes the device’s special security features, but preserves
purchased music, audiobooks or other media (“User Data”) stored on the device. The device’s firmware will not be
replaceable or upgradable by purchaser. To opt into this service, send the working unit with RETURN POSTAGE PREPAID
to the address below and include:
1. Fully filled out and signed Service Request Card.
2. Only Money Order issued by either USPS, Western Union or MoneyGram in U.S. Dollars (USD) payable to Keefe are
accepted. Excess funds will not be refunded.
3. Ensure return address provided is an accurate United States location address that is acceptable to USPS. Invalid
addresses or devices returned as undeliverable will be disposed of after sixty (60) days.
4. Ensure the money order covers the total fees for service, shipping and handling and any requested insurance. If
insufficient funds are sent, the devices will be returned as is provided that either pre-paid postage or at least
$15.00 in an acceptable money order accompanied the device. Devices that do not include the correct Fees,
Prepaid Return Postage, or return address will be disposed of after sixty (60) days.
You must confirm with the correctional agency from which you were released which of the below addresses your
request is to be mailed to. If you can’t get confirmation from the agency, those released from a state or county
institution should send their request to the St. Louis address, and those released from a federal institution should
send it to the West Des Moines address:
Attention: Warranty Request Attention: Warranty Request
10880 Lin Page Place 1601 48
th
Street, Suite 220
St Louis, MO 63132 West Des Moines, IA 50266
Service Fees are non-refundable.
• Do not send a SCORE® Secure Device to be deinstitutionalized until after you have been released. Such devices
will be returned as is to the return address, if properly provided along with prepaid return postage or enough
funds to pay for shipping and handling. Please note that the Service Fee of Thirty-Five Dollars ($35) will not be
refunded (an additional Service Fee will be required should the SCORE® Secure Device be sent again to be
deinstitutionalized).
• If for any reason Keefe must restore the User Data, purchaser agrees that Keefe will only restore User Data stored
on your last active device known to our system.
• Keefe will not release User Data more than once. Only one deinstitutionalization request for the SCORE® Secure
Device will be serviced after your release: please send all devices, along with an independent form and appropriate
fee for each device together at one time; only the active device will contain User Data; others will be wiped clean.
Keefe will not be responsible for delays or unprocessed claims resulting from purchaser’s failure to provide any or all of
the necessary information. Processing the request takes up to ten (10) business days. Keefe is not responsible for
products lost or damaged in transit by USPS. The SCORE® Secure Device and services provided hereunder are subject to
the Purchaser Agreement.
Deinstitutionalization Service Request Card
Name:
DOC Number:
Release Institution:
Date of Birth:
Return U.S. Address
(Cannot be an institution)
Secure Device Working
$35.00 Service Fee +
$15.00 S&H:
$50.00
Secure Device Not Working; Under Warranty.
(Include Warranty card w/proof of purchase)
$35.00 Service Fee +
$15.00 S&H:
$50.00
Device Missing or Secure Device Not Working and
Out of Warranty (SCORE® 8T, $175)
Replacement Device + $35.00
Service + $15.00 S&H:
$225.00
By signing this I agree to the Terms of Service
Signature: Date:
Total Fee
$________
Exhibit B -- Warranty Request Card
Name:
DOC Number:
Device Purchase Date:
Return Address:
Problem Description:
FCC Statement
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment generates,
uses and can radiate radio frequency energy and, if not installed and used in accordance with
the instructions, may cause harmful interference to radio communications. However, there
is no guarantee that interference will not occur in a particular installation. If this
equipment does cause harm full interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
• Consult the dealer or an experienced radio/TV technician for help.
Caution: Any changes or modifications to this device not explicitly approved by manufacturer
could void your authority to operate this equipment.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two
conditions:
(1)This device may not cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause undesired operation.
Specific Absorption Rate (SAR) information:
This Device meets the government's requirements for exposure to radio waves. The guidelines are
based on standards that were developed by independent scientific organizations through periodic
and thorough evaluation of scientific studies. The standards include a substantial safety margin
designed to assure the safety of all persons regardless of age or health. FCC RF Exposure
Information and Statement the SAR limit of USA (FCC) is 1.6 W/kg averaged over one gram of
tissue. Device types: Device has also been tested against this SAR limit. This device was tested for
typical body-worn operations with the back of the device kept 0mm from the body. To maintain
compliance with FCC RF exposure requirements, use accessories that maintain an 0mm separation
distance between the user's body and the back of the device. The use of belt clips, holsters and
similar accessories should not contain metallic components in its assembly. The use of accessories
that do not satisfy these requirements may not comply with FCC RF exposure requirements, and
should be avoided.
