© 2026 Samsung Electronics Co., Ltd. All rights reserved.
USER GUIDE
HW-Q990H / HW-Q930H
HW-Q900H / HW-Q800H
HW-Q600H
To receive more complete service, please register your product at
www.samsung.com
Figures and illustrations in this User Manual are provided for
reference only and may differ from actual product appearance.
English - 2
Contents
01 SafetyInformation 3
SAFETY WARNINGS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Important Safety Instructions. . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
02 CheckingtheComponents 4
03 ProductOverview 5
Top side. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Bottom side . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
04 UsingtheRemoteControl 6
How to use the Remote Control . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Setting the (Sound Control) . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Output specifications for each sound mode . . . . . . . . . . . . . . . 8
- Using the subwoofer only. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
- Using the subwoofer and surround speaker together . . . 9
- Using the subwoofer and rear speaker (SWA-9500S,
optional) together . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Adjusting the Soundbar Volume with the TV Remote
Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
05 Connecting the Soundbar to Other
Units 10
Connecting the Power and Devices . . . . . . . . . . . . . . . . . . . . . . 10
- Manually Connecting the Subwoofer and Surround
Speakers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
- Status of rear indicator in subwoofer and surround
speakers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Speaker layout guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
- Recommended speaker layout . . . . . . . . . . . . . . . . . . . . . . . 13
- Recommended speaker layout in Surround Speaker
mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
06 ConnectingtoaTV 15
Connect to a TV that supports HDMI ARC (Audio Return
Channel) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Connecting Using an Optical Cable . . . . . . . . . . . . . . . . . . . . . . 16
Connecting by Bluetooth. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Connecting by Wi-Fi (Wireless Network). . . . . . . . . . . . . . . . . 17
Using the Q-Symphony Feature . . . . . . . . . . . . . . . . . . . . . . . . . 18
Using SpaceFit Sound Pro . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
07 ConnectinganExternalDevice 19
Connecting by HDMI Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Connecting using an Optical Cable . . . . . . . . . . . . . . . . . . . . . . 19
08 ConnectingaMobileDevice 20
Connecting by Bluetooth. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Connecting by Wi-Fi (Wireless Network). . . . . . . . . . . . . . . . . 21
Using Group Play . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Connecting to Apple AirPlay® . . . . . . . . . . . . . . . . . . . . . . . . . . 22
09 InstallingtheSoundbaronaWall 22
Precautions when installing . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Wall Mount Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Installing the Surround Speakers on a Wall . . . . . . . . . . . . . . 24
10 Installing the Soundbar on top of the TV
Stand 24
Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
11 SoftwareUpdate 25
Automatic update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
USB update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Security updates information . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
12 Troubleshooting 26
13 Licenses&OtherInformation 28
English - 3
01 Safety Information
The following also applies to the Subwoofer and Surround Speaker
SET.
SAFETY WARNINGS
TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE THE
COVER (OR BACK).
NO USER-SERVICEABLE PARTS ARE INSIDE. REFER SERVICING TO
QUALIFIED SERVICE PERSONNEL.
Refer to the table below for an explanation of symbols which may be
on your Samsung product.
RISK OF ELECTRIC SHOCK.
DO NOT OPEN.
CAUTION
This symbol indicates that high voltage is present
inside. It is dangerous to make any kind of contact
with any internal part of this product.
This symbol indicates that this product has included
important literature concerning operation and
maintenance.
Class II product : This symbol indicates that a safety
connection to electrical earth (ground) is not required.
If this symbol is not present on a product with a power
cord, the product MUST have a reliable connection to
protective earth (ground).
AC voltage : Rated voltage marked with this symbol is
AC voltage.
DC voltage : Rated voltage marked with this symbol is
DC voltage.
Caution. Consult Instructions for use : This symbol
instructs the user to consult the user manual for
further safety related information.
WARNING
• To reduce the risk of fire or electric shock, do not expose this
appliance to rain or moisture.
• To prevent injury, this apparatus must be securely attached to the
floor/wall in accordance with the installation instructions.
• This product contains chemicals known to the State of California to
cause cancer and birth defects or other reproductive harm.
• Do not use liquid fumigators containing chemicals, such as
mosquito repellent or air freshener, around the product. If steam
comes in contact with the product surface or enters the product, it
may cause stains or malfunction.
• For crevices or other areas that cannot be thoroughly cleaned with a
cloth, use a soft cotton swab, brush, or air blower to remove dirt.
CAUTION
• Do not expose this apparatus to dripping or splashing. Do not put
objects filled with liquids, such as vases, on the apparatus.
• To turn this apparatus off completely, you must pull the power plug
out of the wall socket. Consequently, the power plug must be easily
and readily accessible at all times.
Important Safety Instructions
Read these operating instructions carefully before using the unit.
Follow all the safety instructions listed below. Keep these operating
instructions handy for future reference.
1. Read these instructions.
2. Keep these Instructions.
3. Heed all warnings.
4. Follow all instructions.
5. Do not use this apparatus near water.
6. Clean only with dry cloth.
7. Do not block any ventilation openings.
Install in accordance with the manufacturer’s instructions.
8. Do not install near any heat sources such as radiators, heat
registers, stoves, or other apparatus (including amplifiers) that
produce heat.
9. Do not hinder in any way the safety purpose of the polarized or
grounding-type plug.
A polarized plug has two blades with one wider than the other. A
grounding type plug has two blades and a third grounding prong.
The wide blade or the third prong are provided for your safety. If the
provided plug does not fit into your outlet, consult an electrician for
replacement of the obsolete outlet.
10. Protect the power cord from being walked on or pinched
particularly at plugs, convenience receptacles, and the point where
they exit from the apparatus.
11. Only use attachments/accessories specified by the manufacturer.
12. Use only with the cart, stand, tripod, bracket, or table specified by
the manufacturer, or sold with the apparatus. When a cart is used,
use caution when moving the cart/apparatus combination to avoid
injury from tip-over.
13. Unplug this apparatus during lightning storms or when unused for
long periods of time.
14. Refer all servicing to qualified service personnel. Servicing is
required when the apparatus has been damaged in any way, such
as power-supply cord or plug is damaged, liquid has been spilled
or objects have fallen into the apparatus, the apparatus has been
exposed to rain or moisture, does not operate normally, or has been
dropped.
English - 4
Precautions
1. Ensure that the AC power supply in your house complies with the
power requirements listed on the identification sticker located
on the bottom of your product. Install your product horizontally,
on a suitable base (furniture), with enough space around it for
ventilation (3~4 inches). Make sure the ventilation slots are not
covered. Do not place the unit on amplifiers or other equipment
which may become hot. This unit is designed for continuous use.
To fully turn off the unit, disconnect the AC plug from the wall
outlet. Unplug the unit if you intend to leave it unused for a long
period of time.
2. During thunderstorms, disconnect the AC plug from the wall outlet.
Voltage peaks due to lightning could damage the unit.
3. Do not expose the unit to direct sunlight or other heat sources. This
could lead to overheating and cause the unit to malfunction.
4. Protect the product from moisture (i.e. vases), and excess heat
(e.g. a fireplace) or equipment creating strong magnetic or electric
fields. Unplug the power cable from the AC wall socket if the unit
malfunctions. Your product is not intended for industrial use. It is
for personal use only. Condensation may occur if your product has
been stored in cold temperatures. If transporting the unit during
the winter, wait approximately 2 hours until the unit has reached
room temperature before using.
5. The battery used with this product contains chemicals that are
harmful to the environment. Do not dispose of the battery in the
general household trash. Do not expose the battery to excess heat,
direct sunlight, or fire. Do not short circuit, disassemble, or overheat
the battery.
CAUTION : Danger of explosion if the battery is replaced incorrectly.
Replace only with the same or equivalent type.
02 Checking the
Components
SOUNDBAR
Soundbar Remote Control (AH81-15047A)
/ Battery (Not available in some
regions)
Subwoofer Surround speaker x2
(Left / Right)
(HW-Q990H / Q930H)
Power cable x4
(HW-Q990H / Q930H)
(Soundbar, Subwoofer)
(3903-001117)
(Surround speaker)
(3903-001295)
Power cable x2
(HW-Q900H / Q800H / Q600H)
(Soundbar, Subwoofer)
(3903-001117)
A TYPE : 450mm
HDMI Cable
(HW-Q990H / HW-Q900H :
AH81-17772A)
(HW-Q930H / HW-Q800H /
HW-Q600H : BN39-02661A)
Wall-mounting Guide
Holder-Screw x2
(AH61-04110A)
Screw (M4 x L10) x2
(6001-001202)
Wall-mounting Bracket x2
(AH61-04119A)
Rubber Foot x4
(BN67-00398L)
English - 5
• Some components may differ by model and region, and may not be
provided. (e.g., HDMI cable, batteries, etc.)
• For more information on power supply and power consumption,
refer to the label attached on the bottom or back of the product.
• To purchase additional components or optional cables, contact a
Samsung Service Center or Samsung Customer Care.
• HDMI cable may not be provided in some regions.
• For more details about the wall mount and rubber foot, see the
"Installing the Soundbar on a Wall " section.
• To enhance the product, product design, specifications, and app
interface may change without prior notice.
• The color and shape of parts may vary from what is depicted.
03 Product Overview
Top side
1
HW-Q990H/HW-Q930H/HW-Q800H
HW-Q600H
( Multi ) Button
• In Standby mode, you can turn on the soundbar by
pressing the ( Multi ) button.
• You can switch the source by pressing the ( Multi )
button.
( Volume ) Button
Adjusts the volume.
( Microphone ) Button
• Press the button to turn the microphone on or off.
When the microphone is off, the LED indicator will turn
red.
Microphone off: red
indicator on
Microphone on: red
indicator off
• Press and hold the ( Microphone ) button at the top
of the soundbar for 3 seconds or longer to switch to BT
PAIRING mode.
( Power ) Button
Turn the power on or off.
( Source ) Button
• You can switch the source by pressing the ( Source )
button.
• To put the Bluetooth into pairing mode, press and hold
the ( Source ) button on the soundbar for 3 seconds
or longer.
1
Display
Shows the status or current mode.
TV ARC or eARC → HDMI or HDMI 1 / HDMI 2 → Wi-Fi → BT
→ D.IN
• When you turn on the soundbar, it may take 4 to 5 seconds for the
sound to start.
• If audio plays from both the TV and soundbar, open the TV's Audio
Settings menu, then select External Speaker instead of TV Speaker.
English - 6
Bottom side
[ HW-Q990H / HW-Q900H ]
DIGITAL AUDIO IN
(OPTICAL)
SERVICE
[ HW-Q930H / HW-Q800H / HW-Q600H ]
SERVICE
DIGITAL AUDIO IN
(OPTICAL)
HDMI TO TV
(eARC/ARC)
HDMI
DIGITAL AUDIO
IN (OPTICAL)
Connect to a digital (optical) output terminal of TV
or external devices. (See the "Connecting using an
Optical Cable " section.)
SERVICE Use this port to update firmware through USB.
HDMI TO TV
(eARC/ARC)
Use this HDMI port to connect to a TV. (See the
"Connect to a TV that supports HDMI ARC (Audio
Return Channel) " section.)
HDMI or
HDMI1 / HDMI2
This port is used for connecting an HDMI cable to
transmit digital video and audio simultaneously.
Connect to an HDMI output of external devices.
(See the "Connecting by HDMI Cable " section.)
Connect the power cable to this power port. (See
the "Connecting the Power and Devices " section.)
04 Using the Remote
Control
How to use the Remote Control
1
Install Batteries (AAA battery X 2)
Slide the battery cover in the direction of
the arrow until it is fully removed. After
inserting the batteries (1.5V, AAA) in the
correct direction, slide the back cover onto
the remote control in the direction of the
arrow.
(POWER)
Turns the soundbar on or off.
The soundbar will automatically turn off in the
following situations. (Power saving mode)
• TV ARC , HDMI or HDMI 1 / HDMI 2 , Wi-Fi , BT , D.
IN Mode: No audio signal input for 18 minutes or
longer
(Source)
• You can choose the device connected to the
soundbar.
• Turn voice feedback on or off
You can turn voice feedback on or off.
With the soundbar turned off (in Standby mode),
press and hold the ( Source ) button on the
remote control for 5 seconds.
Whenever you change the voice feedback
settings, the display will show " AUI OFF " (default)
or " AUI ON ".
(Bluetooth
connection)
Puts the soundbar into the Bluetooth pairing mode.
When you press the button, “ BT PAIRING ” will appear
on the display and you can connect a new Bluetooth
device.
English - 7
1
(Up / Down /
Left / Right)
Use the Up/Down/Left/Right buttons to make fine
adjustments.
• Skip a song
Press the Right button to skip to the next song.
Press the Left button to go to the previous song.
• ID SET
Use this option if the subwoofer or surround
speakers aren't connected and need to be
reconnected.
While powered off, press and hold the Up
button for 5 seconds to perform ID SET . (See
the "Manually Connecting the Subwoofer and
Surround Speakers " section.)
(Play/Pause)
Starts or pauses playback.
(Mute)
To mute the soundbar, press the ( Mute ) button.
Press it again to unmute.
(Sound
mode)
Select the desired sound mode among Surround ,
Game Pro , Standard , or Adaptive Sound .
• Standard
The original sound will be played back.
• Surround
Surround sound will be activated.
• Game Pro
This mode is optimized for gaming, providing a
more immersive sound experience.
• Adaptive Sound
In this mode, content is analyzed in real time and
optimal sound is played based on the type of
content.
(Info)
Press this button to view the codec information or
the current status.
In BT mode, the connected device (Paired) or BT
READY (Need Pairing) will be displayed.
(Woofer
(bass) Level)
You can adjust the woofer (bass) levels by sliding the
button up or down.
(Volume)
Press the Up or Down button to adjust the volume.
• ( Mute )
Press the Volume button. Press it again to
unmute.
(Channel
level)
You can adjust the volume of each speaker including
the Center level , Side level , Wide level , Front Top
level , Rear level , Rear top level and Rear side level .
• To adjust the volume of each speaker, select
Center level , Side level , Wide level , or Front Top
level in the audio settings, then use the Up / Down
buttons to adjust the volume within the range of
-6 to +6.
• When the surround speakers are connected,
select Rear level , Rear top level or Rear side level
and then use the Up / Down buttons to adjust the
volume within the range of -6 to +6.
(Sound
Control)
You can select audio features such as SpaceFit
Sound Pro , AVA Pro , Sound Elevation , Auto Volume ,
Voice Enhancement , Night mode , Sync , Surround
Speaker , Sound Grouping , Private Rear , Moderate
Bass , Virtual .
To adjust a sound setting, press the Up or Down
button to select your desired option.
• See the "Setting the (Sound Control) " section.
(Tone
control)
Adjust the treble and bass levels by pressing the
respective buttons. After selecting an option, use the
Up / Down buttons to adjust the settings.
• This feature is available in all sound modes
except the Standard mode.
• Adjust the treble or bass levels by selecting
TREBLE or BASS in the Sound Control. Then, use
the Up / Down buttons to adjust the volume level
within the range of -6 to +6.
• When adjusting the bass levels, the woofer levels
will also be affected.
English - 8
Setting the (Sound Control)
SpaceFit Sound Pro , AVA (Active Voice Amplifier) Pro , and Surround
Speaker features are not supported on the HW-Q600H model.
• SpaceFit Sound Pro : This feature analyzes your listening space
using the soundbar's microphone to deliver optimal audio quality.
Sound optimization runs automatically. (For more details, refer to
the "Using SpaceFit Sound Pro " section.)
• AVA (Active Voice Amplifier) Pro : This feature analyzes external
noise to ensure clear voice quality. No data is collected or stored
during analysis.
• Sound Elevation : When the soundbar is placed below the TV, this
feature compensates for the mismatch between the sound output
position and the visual position on the screen.
- When this feature is set to ON , you can experience the effect of
the sound coming directly from the TV screen.
- This feature is available only when Sound Grouping or Private
Rear is set to OFF .
- If Sound Grouping or Private Rear is set to ON , this feature
cannot be used, and " Not Available " will appear on the
soundbar’s display.
• Auto Volume : This feature automatically adjusts the volume to
maintain a consistent level when changing content or switching to
another external input.
- This function is available only when Q-Symphony is set to OFF .
- If Q-Symphony is set to ON , this function cannot be used, and
" Not Available " will appear on the soundbar’s display.
• Voice Enhancement : Improves the dialogue quality in videos and TV
shows, making it easier to hear.
• Night mode : Optimizes the listening experience at night by
lowering the volume while keeping spoken dialog clear.
• Sound Grouping : The full sound is played through both the
soundbar and rear speakers, making it ideal for a group of people in
a large space.
- When the rear speakers are connected for the first time, the
Sound Grouping menu will be available. After that, the menu will
remain available, regardless of whether the rear speakers are
connected.
- In Sound Grouping mode, sound modes won't affect the audio.
- Sound will only come from specific speakers, not from the
soundbar and all rear speakers. This may vary by model.
• Private Rear : This feature allows you to send audio to only the rear
speakers, so you can listen without being disturbed.
- In this mode, no sound will come from the soundbar or
subwoofer. Only the front channels of the rear speakers will
produce sound.
- In Private Rear mode, sound modes won't affect the audio.
- When the soundbar is turned off or the connection to the rear
speakers is lost, the mode will turn off.
- The Private Rear will only be available when a rear speaker is
connected.
- When connecting Q-Symphony , the Private Rear mode will
automatically turn off and can't be turned back on.
• Sync : If the video and audio are out of sync when played through
the TV and soundbar, go to the Sound Control and select Sync .
Then, use the Up / Down buttons to adjust the audio delay between
0 and 300 milliseconds.
- Sync is supported only in certain functions.
• Surround Speaker settings may vary, depending on the
specifications of the compatible surround speakers (including
soundbars).
• Virtual : While Surround mode is on, it provides extended sound
effects when playing Dolby/DTS content.
This feature can be turned On/Off by using the Up / Down buttons.
• Moderate Bass : When turned ON , the subwoofer is muted and
bass will be output through the soundbar. When turned OFF , the
subwoofer is turned on, and no bass will be output through the
soundbar.
• To adjust the sound of each frequency, press and hold the ( Sound
Control ) button for about 5 seconds. You can select 150Hz, 300Hz,
600Hz, 1.2kHz, 2.5kHz, 5kHz, or 10kHz with the Left / Right buttons,
and make adjustments within the range of -6 to +6 using the
Up / Down buttons.
(This feature only works when the sound mode is set to Standard .)
Output specifications for each sound
mode
DTS:X may not be supported depending on the model or region.
Using the subwoofer only
[HW-Q900H]
Effect Input Output
Standard
2.0 Channel 2.1 Channel
5.1 Channel 5.1 Channel
7.1 Channel 7.1 Channel
Dolby Atmos® 7.1.2 Channel
Surround
Game Pro
Adaptive Sound
2.0 Channel 7.1.2 Channel
5.1 Channel 7.1.2 Channel
7.1 Channel 7.1.2 Channel
Dolby Atmos® 7.1.2 Channel
[HW-Q800H]
Effect Input Output
Standard
2.0 Channel 2.1 Channel
5.1 Channel 5.1 Channel
7.1 Channel 5.1 Channel
Dolby Atmos® 5.1.2 Channel
Surround
Game Pro
Adaptive Sound
2.0 Channel 5.1.2 Channel
5.1 Channel 5.1.2 Channel
7.1 Channel 5.1.2 Channel
Dolby Atmos® 5.1.2 Channel
[HW-Q600H]
Effect Input Output
Standard
2.0 Channel 2.1 Channel
5.1 Channel 3.1 Channel
7.1 Channel 3.1 Channel
Dolby Atmos® 3.1.2 Channel
Surround
Game Pro
Adaptive Sound
2.0 Channel 3.1.2 Channel
5.1 Channel 3.1.2 Channel
7.1 Channel 3.1.2 Channel
Dolby Atmos® 3.1.2 Channel
English - 9
Using the subwoofer and surround speaker together
[HW-Q990H]
Effect Input Output
Standard
2.0 Channel 2.1 Channel
5.1 Channel 5.1 Channel
7.1 Channel 7.1 Channel
Dolby Atmos®, DTS:X 7.1.4 Channel
Surround
Game Pro
Adaptive Sound
2.0 Channel 11.1.4 Channel
5.1 Channel 11.1.4 Channel
7.1 Channel 11.1.4 Channel
Dolby Atmos®, DTS:X 11.1.4 Channel
[HW-Q930H]
Effect Input Output
Standard
2.0 Channel 2.1 Channel
5.1 Channel 5.1 Channel
7.1 Channel 7.1 Channel
Dolby Atmos® 7.1.4 Channel
Surround
Game Pro
Adaptive Sound
2.0 Channel 9.1.4 Channel
5.1 Channel 9.1.4 Channel
7.1 Channel 9.1.4 Channel
Dolby Atmos® 9.1.4 Channel
Using the subwoofer and rear speaker (SWA-9500S,
optional) together
[HW-Q900H]
Effect Input Output
Standard
2.0 Channel 2.1 Channel
5.1 Channel 5.1 Channel
7.1 Channel 7.1 Channel
Dolby Atmos® 7.1.4 Channel
Surround
Game Pro
Adaptive Sound
2.0 Channel 9.1.4 Channel
5.1 Channel 9.1.4 Channel
7.1 Channel 9.1.4 Channel
Dolby Atmos® 9.1.4 Channel
[HW-Q800H]
Effect Input Output
Standard
2.0 Channel 2.1 Channel
5.1 Channel 5.1 Channel
7.1 Channel 7.1 Channel
Dolby Atmos® 7.1.4 Channel
Surround
Game Pro
Adaptive Sound
2.0 Channel 7.1.4 Channel
5.1 Channel 7.1.4 Channel
7.1 Channel 7.1.4 Channel
Dolby Atmos® 7.1.4 Channel
[HW-Q600H]
Effect Input Output
Standard
2.0 Channel 2.1 Channel
5.1 Channel 5.1 Channel
7.1 Channel 5.1 Channel
Dolby Atmos® 5.1.4 Channel
Surround
Game Pro
Adaptive Sound
2.0 Channel 5.1.4 Channel
5.1 Channel 5.1.4 Channel
7.1 Channel 5.1.4 Channel
Dolby Atmos® 5.1.4 Channel
The surround speakers won't produce sound for 2-channel output
while the Standard effect mode is active. To turn on sound for the
surround speakers, change the effect mode to Surround .
English - 10
Adjusting the Soundbar Volume with the
TV Remote Control
This feature allows you to adjust the soundbar volume using the TV’s
remote control.
• This function can only be used with an IR remote control.
Bluetooth remote controls (those that need pairing) aren't
supported.
• Set the TV speaker to External Speaker to use this function.
• Manufacturers that support this feature
Samsung, VIZIO, LG, Sony, Sharp, PHILIPS, PANASONIC, TOSHIBA,
Hisense, RCA
1. Turn off the soundbar.
2. Push the WOOFER button up and hold for 5 seconds.
When you press and hold the WOOFER button for up to 5 seconds,
the mode will change in the following sequence: OFF-TV REMOTE
(default), SAMSUNG-TV REMOTE , and then ALL-TV REMOTE .
Remote control button
Display
Status
5 seconds
(Default)
OFF-TV REMOTE
Disables the TV
remote control.
5 seconds
SAMSUNG-TV
REMOTE
Controls the
soundbar with a
Samsung TV IR
remote control.
5 seconds
ALL-TV REMOTE
Controls the
soundbar with
a different TV
manufacturer's IR
remote control.
05 Connecting the Soundbar
to Other Units
Connecting the Power and Devices
Using the power cords, connect the subwoofer, surround speakers, and
soundbar to an electrical outlet in the following order:
• For more information on power supply and power consumption,
refer to the label attached on the bottom or back of the product.
• Always grip the plug firmly and pull it directly when
disconnecting the power cord from the wall outlet. Do not pull on
the power cord itself.
• Once all devices are connected, connect the soundbar and other
devices to an electrical power outlet.
• Surround speakers may not be included, depending on the
product model.
1. Connect the power cord to the subwoofer.
Rear side of subwoofer
or
Power cable
2. Connect the power cords to the left and right surround speakers.
- Surround speaker may not be included with certain models.
Bottom of the left and right
surround speakers
Power cable
3. Connect the power cord to the soundbar.
Power cable
Bottom side of Soundbar
English - 11
4. Connect the soundbar, subwoofer, and surround speakers to a
power outlet. When the soundbar is turned on, the subwoofer and
surround speakers will automatically connect to it.
LINK LED - Blue indicator on
Rear side of subwoofer
or
Rear side of Surround
Speakers
Soundbar
NOTE
• First, connect the subwoofer and surround speakers to a power
outlet, then turn on the soundbar once it is plugged in. When the
soundbar is powered on, the subwoofer and surround speakers will
automatically connect.
• If you disconnect the power cord while the soundbar is on, and
reconnect it to a power outlet, the soundbar will automatically turn
on.
Manually Connecting the Subwoofer and Surround
Speakers
Before manually connecting the speaker units
• Make sure the soundbar, subwoofer, and surround speakers are
connected to a power outlet.
• Make sure the soundbar is turned off.
• Surround speaker may not be included with certain models.
1. Press and hold ID SET button on the rear side of the subwoofer and
surround speakers for 5 seconds or longer.
- The red indicator on the rear of each speaker will turn off, and
the blue indicator will blink rapidly.
Blue indicator blinking fast
5 seconds
Rear side of Subwoofer
or or
Rear side of subwoofer
Blue indicator
blinking fast
5 seconds
Rear side of the left and
right surround speakers
2. Press and hold the Up button on the remote control for 5 seconds.
- The ID SET message briefly appears on the soundbar display and
then disappears.
- After the ID SET message, the soundbar will automatically power
on.
5 seconds
ID SET
English - 12
3. Make sure the LINK LED indicator turns blue (indicating a
successful connection).
LINK LED - Blue indicator on
Rear side of subwoofer
or
Rear side of Surround
Speakers
When the soundbar is properly connected to the subwoofer and
surround speakers, the LINK LED indicator will stop blinking and turn
solid blue.
NOTE
• Surround speakers may not be included, depending on the product
model.
• How to reset the Tx module
1) Turn off the soundbar.
2) Press and hold the Left button on the remote control for 5
seconds.
3) Follow the instructions in the Manually Connecting the
Subwoofer and Surround Speakers section.
Status of rear indicator in subwoofer and surround
speakers
LED Status Troubleshooting
Subwoofer
or
(Blue indicator on)
Surround speaker
(Blue indicator
blinking)
Connection
successful
(normal
operation)
-
Restore
connection
Check if the soundbar's
power cable is securely
connected or wait for about
5 minutes. If the blinking
continues, manually
connect the subwoofer and
surround speakers. See the
"Manually Connecting the
Subwoofer and Surround
Speakers " section.
Subwoofer
or
(Red indicator on)
Surround speaker
(Red indicator on)
In standby
(with soundbar
turned off)
Check if the soundbar's
power cable is securely
connected.
Connection
unsuccessful
Try reconnecting. Refer to
the "Manually Connecting
the Subwoofer and
Surround Speakers "
section.
Subwoofer
or
(Red and blue
indicator blinking
simultaneously)
Surround speaker
(Red and blue
indicator blinking
simultaneously)
Product
malfunction
See the contact information
for the Samsung Service
Center in this manual.
English - 13
NOTE
• When the soundbar is turned off, the subwoofer will enter Standby
mode. The STANDBY indicator on the rear of the unit will rapidly
blink blue and then turn red.
• If there is a nearby device using the same frequency as the
soundbar, interference may occur, causing the sound output to be
interrupted.
• The wireless signal from the soundbar can be transmitted up to
10 meters under normal installation conditions, but this distance
may vary, depending on the operating environment. If there is a
steel wall or reinforced concrete between the soundbar and the
subwoofer or surround speakers, the wireless signal will be blocked,
preventing the product from functioning properly.
• Surround speakers may not be included, depending on the product
model.
CAUTION
• A wireless antenna is built into the subwoofer and surround
speakers. Keep away from water and moisture.
• For optimal sound quality, avoid placing obstacles around the
subwoofer or surround speakers.
• Do not insert any part of the body or foreign objects into the
subwoofer duct.
• Do not use the subwoofer duct as a mounting point or hang the
subwoofer on a wall by the duct.
Speaker layout guide
Recommended speaker layout
Subwoofer
or
Soundbar
Surround
speaker
(Left)
Surround
speaker
(Right)
0°
CAUTION
• A wireless antenna is built into the subwoofer and surround
speakers. Keep away from water and moisture.
• For optimal sound quality, avoid placing obstacles around the
subwoofer or surround speakers.
• Surround speakers may not be included, depending on the product
model.
English - 14
Recommended speaker layout in Surround Speaker
mode
Adjust the surround speakers to position them effectively for optimal
surround sound. Please arrange the units as shown in the diagram
below.
To turn on this mode, select Surround Speaker mode on your soundbar
remote control.
( ( Sound Control ) → Surround Speaker → ( Up ) / ( Down ) →
Front / Rear )
Rear layout
Soundbar
Surround speaker
(Left)
Surround speaker
(Right)
Front layout (HW-Q990H)
Soundbar
Surround
speaker
(Left)
Surround
speaker
(Right)
Front layout (HW-Q930H)
Soundbar
Surround
speaker
(Left)
Surround
speaker
(Right)
NOTE
• This feature only works with soundbars that are included with
specific surround speakers.
• In Front mode, position the front speakers so that they face the
listener.
• By default, the rear layout is set for the Surround Speaker mode.
• Surround speakers may not be included, depending on the product
model.
English - 15
06 Connecting to a TV
Connect to a TV that supports HDMI ARC
(Audio Return Channel)
CAUTION
• If both an HDMI cable and an optical cable are connected, the
HDMI cable signal will take priority.
• When connecting the TV and soundbar with an HDMI cable, make
sure to connect the cable to the ARC port. If the correct port isn't
used, the TV won't make any sound.
• Using HDMI cables certified by HDMI.org is recommended.
HDMI cable
(Included in box)
Top panel of soundbar
Bottom panel of
soundbar
or
TV ARC
HDMI IN
(eARC) (ARC)
HW-Q990H/HW-Q930H/
HW-Q800H
HW-Q600H
1. While the soundbar and TV are turned off, connect the HDMI cable
as shown in the diagram above.
2. Turn on the soundbar and TV.
3. “ TV ARC ” will appear on the soundbar display, and the TV audio will
play through the soundbar.
- If there is no TV sound output, press the ( Multi ) button or
( Source ) button at the top of the soundbar or press the
( Source ) button on the remote control to switch to TV ARC
mode. “ TV ARC ” will be displayed and the TV audio will sound.
- When connected to a TV that supports the eARC feature, “ TV
eARC ” will be displayed and audio will sound.
- To connect with eARC, the eARC function in the TV menu should
be turned on. Refer to the TV user manual for details about how
to configure the settings.
(e.g.) Samsung TV: Home ( ) → Settings ( ) → All Settings (
) → Sound → Expert Settings → HDMI-eARC Mode (Auto))
- If “ TV ARC ” doesn't appear on the soundbar display, check if the
HDMI cable is securely connected to the correct port.
- You can use the volume buttons on your TV remote control to
adjust the soundbar volume.
NOTE
• When connecting a TV and soundbar that support HDMI ARC (Audio
Return Channel) using an HDMI cable, digital video and audio data
can be transmitted without a separate optical cable.
• Using a coreless HDMI cable is recommended whenever possible. If
using a cored HDMI cable, ensure its diameter is less than 14 mm.
• This function won't work if the HDMI cable doesn't support ARC.
• If the broadcast audio is encoded in Dolby and the "Digital Output
Audio Format" in your TV is set to PCM, changing the settings to
Dolby Digital, Dolby Digital+, or Auto is recommended for optimal
sound.
Changing the setting will provide better sound quality. (The
TV menu may use different terms for Dolby Digital and PCM,
depending on the manufacturer.)
• ARC/eARC protocol supports Dolby Atmos®.
• Check if the content you want for more information about Dolby
Atmos® support.
English - 16
Connecting Using an Optical Cable
Pre-connection Checklist
• If both an HDMI cable and an optical cable are connected, the
HDMI cable signal will take priority.
• When using an optical cable, make sure to remove the cap from
the optical cable before use.
HW-Q990H/HW-Q930H/
HW-Q800H
HW-Q600H
Optical cable
(sold separately)
Top panel of soundbar
Bottom panel of
soundbar
D.IN
1. While the TV and soundbar are turned off, connect the DIGITAL
AUDIO IN (OPTICAL) on the soundbar to the OPTICAL OUT port
on the external device using an optical cable (sold separately), as
shown in the above diagram.
2. Turn on the soundbar and TV.
3. Press the ( Multi ) button or ( Source ) button at the top of the
soundbar or press the ( Source ) button on the remote control to
switch to D.IN mode.
4. TV sound will play through the soundbar.
Connecting by Bluetooth
Connecting your Samsung TV to the soundbar by Bluetooth allows you
to enjoy stereo sound without the need for cables.
• Only one Samsung TV can be connected by Bluetooth at a time.
• You can connect to a Samsung TV with Bluetooth support. Make
sure to check your TV’s specifications.
Connecting to Bluetooth for the first time
1. Press the Pair button on the Remote Control to open BT PAIRING
mode.
Remote Control
(Or)
Press the ( Microphone ) button or ( Source ) button at the
top of the soundbar for 3 seconds or longer until “ BT PAIRING ” is
displayed.
HW-Q990H/HW-Q930H/
HW-Q800H
HW-Q600H
Top panel of soundbar
3 seconds
BT PAIRING
2. Open the Bluetooth menu on the Samsung TV you want to connect.
(Examples: Home ( ) → Settings ( ) → All Settings ( ) → Sound
→ Sound Output → Bluetooth Speaker List → Q-Series Soundbar
(Bluetooth) )
3. Select “ Q-Series Soundbar ” from the list on the TV screen.
On the Samsung TV Bluetooth device list, “ Need Pairing ” or “ Paired ”
will appear for a device. Select an option to establish a connection.
- When the Samsung TV and soundbar are connected, [ TV name]
→ “ BT ” will appear on the soundbar's front panel display.
4. You can now enjoy Samsung TV audio through the soundbar.
- Once you have successfully connected the soundbar to your
Samsung TV by Bluetooth, you can use the BT READY mode to
reconnect.
If the Device Fails to Connect
• When a previously connected soundbar (e.g., Q-Series Soundbar )
appears in the speaker list, delete it.
• Repeat steps 1 through 3.
English - 17
Disconnecting the Soundbar from the Samsung TV
Press the ( Multi ) button or ( Source ) button at the top of the
soundbar or ( Source ) button on the remote control and switch to
any other mode besides BT .
• Ending the connection may take a few seconds as the TV waits for a
response from the soundbar.
(The disconnection time may vary, depending on the Samsung TV
model.)
What is the difference between BT READY and BT
PAIRING ?
• BT READY : In this mode, you can connect a previously connected TV
or mobile device with the soundbar.
• BT PAIRING : In this mode, you can connect a new device to the
soundbar.
(Press the Pair button on the Remote Control or press and hold
the ( Microphone ) button or ( Source ) button at the top of the
soundbar for 3 seconds.)
Precautions when connecting to Bluetooth
• Position the device you are connecting to the soundbar by
Bluetooth within 1 meter.
• If prompted for a PIN code when connecting to a Bluetooth device,
enter <0000>.
• The soundbar will automatically turn off after 18 minutes of
inactivity in Standby mode.
• The soundbar may have difficulty scanning for available Bluetooth
devices or connecting properly under the following conditions:
- If there are nearby electronic devices or equipment causing
radio interference.
- If multiple Bluetooth devices are simultaneously paired with the
soundbar.
- If the Bluetooth device is turned off, out of range, or
experiencing a malfunction.
• Electronic devices may cause radio interference. Keep any device
that generates electromagnetic waves away from the soundbar.
(e.g., microwave oven, wireless LAN, etc.)
• Press and hold the TONE CONTROL button on the remote control
for 30 seconds or longer to activate or deactivate the Bluetooth.
• When you activate or deactivate the Bluetooth connectivity, the
soundbar will automatically restart.
Connecting by Wi-Fi (Wireless Network)
Pre-connection Checklist
• Wi-Fi connection is only available on a Samsung TV.
• Check if the wireless router (Wi-Fi) is turned on and the TV is
connected to the wireless router.
• Connect the soundbar and TV to the same Wi-Fi network.
• If your wireless router (Wi-Fi) uses a DFS channel, you won't
be able to connect the TV and soundbar by Wi-Fi. Contact your
Internet Service Provider for more details.
• Check your TV's manual since the menu may vary, depending on
the year of manufacture.
• Connect the soundbar to the wireless router first so that you can
connect the soundbar and TV by Wi-Fi.
1. For more information on how to connect your soundbar to a Wi-Fi
network, see the "Connecting by Wi-Fi (Wireless Network) ” section.
2. On the TV Sound menu, change the input source to soundbar.
- For Samsung TVs released in 2017 or later
Home ( ) → Settings ( ) → All Settings ( ) → Sound →
Sound Output → Q-Series Soundbar (Wi-Fi)
NOTE
• Wi-Fi Dolby Atmos connectivity is only available on some Samsung
TVs and soundbars.
• Press and hold the CH LEVEL button on the remote control for 30
seconds or longer to activate or deactivate the Wi-Fi.
• When you activate or deactivate the Wi-Fi connectivity, the
soundbar will automatically restart.
English - 18
Using the Q-Symphony Feature
• If you connect the soundbar to a Samsung TV that supports
Q-Symphony, sound will play from both the soundbar and TV at the
same time. You can enjoy a richer, more immersive sound with the
TV's surround sound.
• When the soundbar is connected to your TV, the Q-Symphony menu
will appear.
( Settings ( ) → All Settings ( ) → Sound → Sound Output )
TV menu
HDMI Cable
Optical cable
(sold separately)
Wi-Fi
TV ARC/eARC
D.IN
Wi-Fi
NOTE
• It will work with the codec supported by the TV.
• This feature is only supported when connected by HDMI cable,
optical cable (sold separately), or Wi-Fi.
• The messages displayed on the TV may vary, depending on the
model.
• Check and see if your soundbar and TV are connected to the same
Wi-Fi network/frequency.
• This function is only available on some Samsung TVs and
soundbars.
Using SpaceFit Sound Pro
This feature analyzes your listening space using the soundbar's
microphone to deliver optimal audio quality. Sound optimization runs
automatically.
Method 1. Connecting the Soundbar
To use this feature, turn on SpaceFit Sound Pro mode using the
Remote Control.
1. Press the ( Sound Control ) button to turn on SpaceFit Sound Pro
mode.
" SPACEFIT SOUND PRO OFF " will appear on the display.
2. Turn on SpaceFit Sound Pro by pressing the Up button on the
remote control.
" ON " will appear on the display.
3. Turn off SpaceFit Sound Pro by pressing the Down button on the
remote control.
" OFF " will appear on the display.
• It is available in all sound modes.
Method 2. Connecting to a TV
To use this feature, turn on Adaptive Sound+ mode in the Samsung TV
menu.
( Home ( ) → Settings ( ) → All Settings ( ) → General → AI Mode
Settings → Adaptive Sound+ )
• When you turn on Adaptive Sound+ mode in the TV menu, the
sound mode of the soundbar will change to Adaptive Sound+ mode.
NOTE
• This feature works only on some Samsung TVs that are connected
to a soundbar.
• The HW-Q600H model supports only the "Connecting to a TV "
method.
English - 19
07 Connecting an External
Device
Connecting by HDMI Cable
Pre-connection Checklist
• If any secondary audio settings are on, turn them off in your
audio output options.
• Check whether the content you are viewing supports Dolby
Atmos®/DTS:X.
• Choose an HDMI cable that meets the required HDMI input/
output specifications.
• To receive UHD signals, you must use a proper HDMI cable
certified by HDMI.org.
- HW-Q990H/Q900H : Ultra High Speed HDMI cable
- HW-Q930H/Q800H/Q600H : Premium High Speed HDMI
cable
• To receive UHD signals, check the video playback specifications
of your TV and external device and also the settings of the device
in use.
• Refer to your TV or external device manual for more details.
HW-Q990H/HW-Q930H/
HW-Q800H
HW-Q600H
Top panel of soundbar
TV menu
HDMI Cable
or
HDMI Cable
HDMI Cable
External Device
Bottom panel of soundbar
or
or
HDMI
HDMI 1/
HDMI 2
HDMI IN
(eARC) (ARC)
1. Use an HDMI cable to connect the HDMI OUT port on the external
device to the HDMI port at the bottom of the soundbar.
2. Use an HDMI cable (included) to connect the HDMI IN port of the TV
to the HDMI TO TV (eARC/ARC) port at the bottom of the soundbar.
3. Turn on the soundbar, TV, and external device.
4. Press the ( Multi ) button or ( Source ) button at the top of the
soundbar or press the ( Source ) button on the remote control to
switch to HDMI or HDMI 1 / HDMI 2 mode.
5. The selected HDMI or HDMI 1 / HDMI 2 mode will appear on the
soundbar display panel and audio will play.
NOTE
• DTS:X may not be supported depending on the model or region.
• Using Dolby Atmos®/DTS:X: See the "Output specifications for
each sound mode " section, if the inputted source is Dolby Atmos®/
DTS:X.
• When Dolby Atmos® is active, “ DOLBY ATMOS ” will appear on the
display.
• When DTS:X is active, “ DTS:X ” will appear on the display.
• Configuring Dolby Atmos®/DTS:X on a BD player or other device
Check the audio output options in the settings menu on the
BD player or other device. "No Encoding" should be selected for
bitstream in the audio output options.
Example) When using a Samsung BD Player: go to Home Menu →
Sound → Digital Output and then select Bitstream (Unprocessed)
UHD signal support specifications (3840 x 2160p)
[ HW-Q990H / HW-Q900H ]
Frame
rate (fps)
Color
depth
RGB
4:4:4
YCbCr
4:4:4
YCbCr
4:2:2
YCbCr
4:2:0
< 60
8 bit O O O O
10 bit O O O O
12 bit O O O O
120
8 bit O O O O
10 bit O O O O
12 bit - - O O
[ HW-Q930H / HW-Q800H ]
Frame
rate (fps)
Color
depth
RGB
4:4:4
YCbCr
4:4:4
YCbCr
4:2:2
YCbCr
4:2:0
< 60
8 bit O O O O
10 bit - - O O
12 bit - - - -
120
8 bit - - - -
10 bit - - - -
12 bit - - - -
• Supported specifications may vary based on the external device
connected to the soundbar or the usage conditions.
Connecting using an Optical Cable
HW-Q990H/HW-Q930H/
HW-Q800H
HW-Q600H
set-top box /
game console
Top panel of soundbar
Bottom panel of soundbar
Optical cable
(Sold separately)
D.IN
1. Use an optical cable (sold separately) to connect the DIGITAL
AUDIO IN (OPTICAL) port on the soundbar to the OPTICAL OUT port
on the external device.
2. Turn on the soundbar and external device.
3. Select D.IN mode by pressing the ( Multi ) button or ( Source )
button at the top of the soundbar or the ( Source ) button on the
remote control.
4. Your soundbar will play audio from the external device.
English - 20
08 Connecting a Mobile
Device
Connecting by Bluetooth
Connecting your mobile device to the soundbar by Bluetooth allows
you to enjoy stereo sound without the need for cables.
• The soundbar will turn on if you try to connect a previously paired
Bluetooth device while the soundbar is turned off.
Connecting to Bluetooth for the first time
• Position the device you are connecting to the soundbar by
Bluetooth within 3.28 ft (1 m).
1. Press the Pair button on the Remote Control to open BT PAIRING
mode.
Mobile device
Remote Control
(Or)
Press the ( Microphone ) button or ( Source ) button at the
top of the soundbar for 3 seconds or longer until “ BT PAIRING ” is
displayed.
HW-Q990H/HW-Q930H/
HW-Q800H
HW-Q600H
Top panel of soundbar
3 seconds
BT PAIRING
2. Select “ Q-Series Soundbar ” when it appears on the list in the
device.
- When the mobile device and soundbar are connected, [ Mobile
device name] → “ BT ” will appear on the soundbar's front panel
display.
3. Enjoy music from your mobile device connected by Bluetooth
through the soundbar.
- Once you have successfully connected the soundbar to your
mobile device by Bluetooth, you can use the BT READY mode to
reconnect.
If the Device Fails to Connect
• When a previously connected soundbar (e.g., " Q-Series
Soundbar ") appears in the speaker list of your mobile device,
delete it.
• Repeat steps 1 through 2.
What is the difference between BT READY and BT
PAIRING ?
• BT READY : In this mode, you can connect a previously connected TV
or mobile device with the soundbar.
• BT PAIRING : In this mode, you can connect a new device to the
soundbar.
(Press the Pair button on the Remote Control or press and hold
the ( Microphone ) button or ( Source ) button at the top of the
soundbar for 3 seconds or longer while the soundbar is in BT mode.)
Precautions when connecting to Bluetooth
• Position the device you are connecting to the soundbar by
Bluetooth within 1 meter.
• If prompted for a PIN code when connecting to a Bluetooth device,
enter <0000>.
• The soundbar will automatically turn off after 18 minutes of
inactivity in Standby mode.
• The soundbar may have difficulty scanning for available Bluetooth
devices or connecting properly under the following conditions:
- If there are nearby electronic devices or equipment causing
radio interference.
- If multiple Bluetooth devices are simultaneously paired with the
soundbar.
- If the Bluetooth device is turned off, out of range, or
experiencing a malfunction.
• Electronic devices may cause radio interference. Keep any device
that generates electromagnetic waves away from the soundbar.
(e.g., microwave oven, wireless LAN, etc.)
• The soundbar supports SBC data (44.1kHz, 48kHz).
• Only connect to Bluetooth devices that support A2DP (AV).
• When connecting the soundbar to a Bluetooth device, keep them as
close to each other as possible.
• The greater the distance between the soundbar and Bluetooth
device, the lower the audio quality will be.
The Bluetooth connection may be lost if the devices are out of
range.
• The Bluetooth connection may not work properly in areas with
weak signal reception.
• A Bluetooth device may experience noise or malfunction under the
following conditions:
- If a part of your body comes in contact with the signal
transceiver of the Bluetooth device or soundbar
- In corners or when there is an obstacle in proximity, such as a
wall or partition, where electrical changes may occur.
- When exposed to radio interferences by other products
operating on the same frequency ranges, such as medical
equipment, microwave ovens, and wireless LAN devices.
- Obstacles such as doors and walls may degrade audio quality
even if the devices are within operational range.
• Note that your soundbar can't be paired with other Bluetooth
devices while Bluetooth audio is being played.
• This wireless device may cause electrical interference during
operation.
Disconnecting a connected Bluetooth device
Refer to the Bluetooth device's user manual for more details.
• When the soundbar is disconnected from the Bluetooth device, “ BT
DISCONNECTED ” will appear on the front display.
Disconnecting the soundbar from the Bluetooth device
Press the ( Multi ) button or ( Source ) button at the top of the
soundbar or ( Source ) button on the remote control and switch to
any other mode besides BT .
• Ending the connection may take a few seconds as the Bluetooth
device waits for a response from the soundbar. (The disconnection
time may vary, depending on the Bluetooth device.)
English - 21
• When the soundbar is disconnected from the Bluetooth device, “ BT
DISCONNECTED ” will appear on the front display.
Connecting by Wi-Fi (Wireless Network)
For Samsung Sound to work properly, a specific or higher version of the
OS is required.
For more information on OS versions, please see the Samsung Sound
App description in the app marketplace for your OS.
1 - Installing app
You can control the soundbar and adjust settings using
the Samsung Sound app.
Download the Samsung Sound app from the App store or
Play store on your mobile device or scan or click the QR
code to download the app.
2 - Registering a device
1. On your mobile device, run the Samsung Sound app.
2. Follow the instructions displayed to register the product to your
mobile device.
- If a pop-up window doesn't appear, go to the app's home screen,
then tap the ( ) button to register the product.
NOTE
• You can also register your soundbar to the Samsung Sound app by
scanning the QR code on the soundbar.
If the device isn't found
1. Connect the mobile device to the soundbar by Bluetooth.
2. Tap Connected Devices in the Samsung Sound App.
3. Slide left on the screen to select the soundbar card on your
mobile device. Then, tap Register device to Samsung account to
register the device.
3 - Controlling the Soundbar with Samsung Sound
1. Open the Samsung Sound app on your device, and then select the
soundbar you have registered.
2. The settings menu will appear for the soundbar, and you can adjust
the settings such as Volume , Sound Mode , and Advanced Sound
Settings .
- If a different user wants to control the soundbar, the user can tap
the “ Menu ( ) How to Use > Share control of devices ” in the
Samsung Sound app on their mobile device.
To change your Wi-Fi (wireless network)
1. On your mobile device (smartphone or tablet), run the Samsung
Sound app.
2. After tapping the soundbar card, tap the ( ) icon.
3. Tap Device settings > Network status > Change Wi-Fi network , then
follow the on-screen instructions.
Using Group Play
• To use this feature, register your soundbar to the Samsung Sound
app.
• This feature is only available on soundbar models released in 2024
or later.
• To turn on this feature, connect two or more devices to the same
5GHz Wi-Fi network.
• Menu names and settings may differ depending on the version of
the Samsung Sound app.
Configuring Group Play
1. On your mobile device, run the Samsung Sound app.
2. To register your soundbar to the Samsung Sound app, refer to the
"Connecting by Wi-Fi (Wireless Network) " section.
3. Tap on the soundbar card.
4. Set the soundbar source to Wi-Fi or Bluetooth.
5. On your mobile device, tap Group Play Settings under the audio
device icon.
6. Turn on Group Play .
7. Select a device from the list and tap Apply .
- We recommend connecting no more than 4 devices.
- In Group Play , audio from mobile devices connected to the host
device will be output through the speakers connected in the
group.
- When the soundbar is connected to the TV by Wi-Fi, TV audio will
be switched to the TV speakers.
- If a device connected to the host device switches to another
source, then that device is removed from the group.
- When you connect a host device to the TV, the group that was
created is deleted.
Disabling Group Play
1. Tap on the soundbar card.
2. On your mobile device, tap Group Play Settings under the audio
device icon.
3. Turn off Group Play .
- To remove several devices, deselect (unmark) them in the list
and tap Apply .
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Connecting to Apple AirPlay®
• This feature may not be available in some countries.
• The latest version of iOS, iPadOS, or macOS is recommended.
• To enable AirPlay ® in your Soundbar, you must first register the
device with the Samsung Samsung Sound app by agreeing with
the app’s terms and conditions.
• Make sure the Soundbar is powered on and connected to the
same Wi-Fi network as your Apple® device.
• Apple®, AirPlay®, iPad®, iPhone®, and Mac® are trademarks of
Apple Inc., registered in the U.S. and other countries and regions.
With AirPlay ®, you can enjoy music, podcasts, and other audio on the
Samsung Soundbar right from your Apple® devices.
• Select from an AirPlay-supported app or Control Center on your
iPhone®, iPad®, or Mac®.
• Select the Soundbar from the list of available devices to play the
current audio to.
09 Installing the Soundbar
on a Wall
Precautions when installing
• Mount the soundbar only on a vertical wall.
• Avoid installing the soundbar system in areas with high
temperatures or humidity.
• Install the system on a sturdy wall capable of supporting the
soundbar's weight. If the wall can't support the soundbar's weight,
reinforce it before installation. If reinforcement isn't possible,
choose a different wall that can support the soundbar.
• Use screws or anchors suitable for the wall where the soundbar is
being installed.
(Gypsum board/steel/wood, etc.)
If possible, install the screws directly into the wall.
• Turn off the power and disconnect the soundbar before mounting it
on the wall.
Failure to do so may result in electric shock.
• Connect all cables from external devices before mounting the
soundbar on the wall.
Wall Mount Components
A TYPE : 450mm
(Applicable to HW-Q99*/Q90*)
(Applicable to HW-Q93*/Q8**/Q6**)
Wall-mounting Guide
Holder-Screw x2 Screw (M4 x L10) x2
Wall-mounting Bracket x2
1. Attach the Wall-mounting Guide to the wall.
- Attach the Wall-mounting Guide parallel to the wall.
- If your TV is mounted on a wall, install the soundbar at least 5
cm (2 inches) from the bottom of the TV.
A
5 cm (2 inches) or longer
English - 23
2. Align the Wall-mounting Guide's center line with the center of the
TV on the wall (If you are mounting the soundbar below the TV), and
then use tape to secure the Wall-mounting Guide.
- If you aren't mounting below a TV, place the Center line in the
center of the installation area.
A
Center alignment
3. Use a pen or pencil to mark the center of the A-TYPE hole, and then
remove the Wall-mounting Guide.
A TYPE : 450mm
A
4. Using an appropriately sized drill bit, drill a hole where you marked
on the wall.
5. Twist the screw through each Holder screw, and then fasten the
Screw for mounting on wall into the marked spot.
B
(Not supplied)
6. Install 2 Wall-mounting Brackets in the correct orientation at the
bottom of the soundbar, using 2 screws.
C
D
• When assembling, make sure the hanger part of the Wall-
mounting Brackets are located behind the rear of the soundbar.
D
Rear side of soundbar
Right side of soundbar
7. With the Wall-mounting Brackets firmly attached, hang the
soundbar on the Holder Screws.
- Insert the Holder Screws into the wide (bottom side) holes of the
Wall-mounting Brackets so that the Wall-mounting Brackets
are firmly secured in the Holder Screws and then push the Wall-
mounting Brackets down.
D B
B
English - 24
Installing the Surround Speakers on a Wall
Wall mounts need to be purchased separately to install the surround
speakers on a wall.
Samsung Electronics doesn't sell wall mounts.
Notes for mounting surround speakers on a wall
• The wall used to mount the surround speakers must be able to
support at least 8 kg (17.6 lbs).
• Hole size: fits 1/4 – 20 UNC screw
- Standard screw: 6.35 mm (0.25 inches) ø, 1.27 mm (0.05 inches)
pitch
- Length: 18 mm (0.7 inches)
- Quantity: Left 1 / Right 1
Left Right
• Before installing the Wall-mounting Bracket, check whether the
wall is sturdy enough. If the wall can't bear the weight of the
soundbar, reinforce the wall before installing the Wall-mounting
Brackets and soundbar.
• Samsung Electronics isn't responsible for any damage to the
product because of improper installation.
• Take care not to install the speakers sideways or upside down.
10 Installing the Soundbar
on top of the TV Stand
Parts
Rubber Foot x4
1. Attach the rubber foot to the bottom of the soundbar before
placing it on top of the TV stand. The rubber foot should not be
placed in a way that it extends beyond the TV stand's width. Please
see the diagram below.
Rubber Foot
2. Install the soundbar on your TV.
As shown in the image, align the center of the TV with the center of
the soundbar, then carefully place the soundbar into the TV stand.
Make sure the microphone isn't blocked when placing the soundbar
near the stand to ensure proper voice recognition.
Microphone
TV
Right side of soundbar
NOTE
• This feature is not supported on the HW-Q600H model.
• Make sure the soundbar is placed on a flat and solid surface.
• If the soundbar is too close to the TV, voice recognition may be
affected, and audio issues could occur.
• The actual product may vary in appearance from the image above,
depending on the model.
• Place the soundbar at least 2 cm (0.8 inches) away from the TV for
optimal microphone performance.
English - 25
11 Software Update
Automatic update
If your soundbar is connected to the internet, the software will
automatically update even, while the soundbar is turned off.
• To use the automatic update feature, the soundbar must be
connected to the internet.
If power to the soundbar is cut off or disconnected, the Wi-Fi
connection will be lost. If power is cut off, turn the soundbar back
on, or disconnect the power cord and then connect it again. Then,
turn on the soundbar, and reconnect it to the internet.
USB update
Bottom panel of soundbar
Samsung may provide firmware updates in the future for performance
enhancements to the soundbar system.
If a new update is available, you can update the soundbar by
connecting a USB storage device containing the firmware update to
the SERVICE port on the soundbar.
1. Go to the Samsung website ( www.samsung.com ) → Go to Customer
Support and search for your soundbar model name.
- For more information on firmware updates, see the upgrade
guide.
2. Download the Upgrade File (USB Type).
3. Unzip the downloaded compressed file into a folder created with an
identical name to the compressed file.
4. Save the created folder to a USB thumb drive and connect it to the
soundbar.
5. Turn on the soundbar. “ UPDATE ” will appear on the display within 3
minutes at which point the update will begin.
- Do not turn off the power or disconnect the USB thumb drive
while the update is in progress.
- If “ UPDATE ” doesn't show on the soundbar display, reconnect the
soundbar’s power cord.
- If your soundbar has the latest firmware installed, the update
won't run.
- The update may not run, depending on the type of USB thumb
drive.
Security updates information
Security updates are provided to strengthen the security of your
device and protect your personal information. For more information on
security updates, visit https://security.samsungtv.com .
• The website supports only some languages.
Reset
Top panel of soundbar
INIT
While the soundbar is turned on, press both ( Volume ) buttons
on the soundbar for 5 seconds or longer. “ INIT ” will appear on the front
display and the soundbar will reset.
CAUTION
• This will reset all settings of the soundbar. Reset the soundbar only
when needed.
English - 26
12 Troubleshooting
Refer to the instructions below if this product does not function
properly. If the problem you are experiencing is not listed below or if
the instructions below do not help, turn off the product, disconnect
the power cord, and contact Samsung Electronics at 1-800-SAMSUNG
(1-800-726-7864).
When the power doesn't turn on
• Check if the power cord is securely connected to the soundbar.
When some functions aren't working properly
• Disconnect the power cord, then connect it again.
• Turn off the connected external device, and then turn it back on.
• If there is no signal input, the soundbar will automatically turn
off after a certain period.
Turn on the power.
If the remote control isn't working properly
• Bring the remote control closer to the soundbar and point it
directly at the soundbar to select inputs.
• Replace the batteries with new ones.
When the soundbar indicator light stays red
• The microphone is turned off. When the microphone is turned on,
the indicator will turn off. (See the "Product Overview " section.)
If there is no sound coming from the soundbar
• The soundbar volume may be low, or the soundbar may be set to
mute. Adjust the volume levels.
• When using external devices (STB, Bluetooth device, mobile
device, etc.) connected to the soundbar, adjust the volume on
each device.
• The sound output may be set to the TV. Select the soundbar as
the sound output for the TV. (Samsung TV Home ( ) → Settings (
) → All Settings ( ) → Sound → Sound Output → Select
Soundbar)
• The cable connected to the soundbar may be loose. Disconnect
the cable from the soundbar and then connect it again.
• Disconnect the power cord, connect it again, and then turn the
soundbar on.
• Reset the soundbar and try again. (See the "Reset " section.)
If there is no sound from the subwoofer or surround speakers
• Check if the LED indicator on the rear of the subwoofer or
surround speaker is blue. If the indicator is red or blinking blue,
reconnect the soundbar to the subwoofer and surround speakers.
(See the "Manually Connecting the Subwoofer and Surround
Speakers " section.)
• If an object is placed between the soundbar and subwoofer, this
can cause issues. Move the subwoofer to a place where there is
no interfering object.
• If there is a device emitting radio frequency signals nearby, it
may interrupt the connection.
Keep the soundbar or speakers away from such devices.
• Disconnect the power plug, then connect it again.
If the subwoofer or surround speaker emits noise or a stuttering
sound
• If an object is placed between the soundbar and subwoofer, this
can cause issues. Move the subwoofer to a place where there is
no interfering object.
• Audio can be interrupted when the subwoofer and surround
speakers are placed far away the soundbar. Place them closer to
the soundbar.
• If there are devices near the Soundbar that may cause wireless
interference, the sound may be interrupted. Keep them at least
3.3 ft (1 m) away. Examples: Wireless router or smart outlet with
an automatic standby power cut-off feature.
• Change the TV network connection from wireless to wired.
When the subwoofer sound is low
• The original audio that is currently being played may have a low
volume. Adjust the level of the subwoofer by using the WOOFER
button on the remote control.
• Bring the subwoofer speaker closer to you.
When the TV can't connect to the HDMI TO TV (eARC/ARC)
• Make sure the HDMI cable is securely connected to the ARC or
eARC port. (See the "Connect to a TV that supports HDMI ARC
(Audio Return Channel) " section.)
• The soundbar connection may not work due to other devices
(such as set-top boxes, game consoles, etc.) connected to the TV.
Connect only the soundbar to the TV, without any other devices.
• HDMI-CEC may not be turned on for the TV. Enable CEC in the TV
menu. (Samsung TV: Home ( ) → Settings ( ) → All Settings (
) → Connection → External Device Manager → Anynet+ (HDMI-
CEC) ON )
• To connect with eARC, the eARC function in the TV menu should
be turned on.
(Samsung TV: Home ( ) → Settings ( ) → All Settings ( ) →
Sound → Expert Settings → HDMI-eARC Mode (Auto))
There is no audio when the TV is connected in HDMI TO TV (eARC/
ARC) mode
• The soundbar can't reproduce the inputted signal. Change the
TV’s audio output to PCM or Dolby Digital. (Samsung TV: Home
( ) → Settings ( ) → All Settings ( ) → Sound → Expert
Settings → Digital Output Audio Format )
When a Bluetooth connection can't be established
• When connecting a new device to the soundbar, switch to BT
PAIRING to connect. (Press the Pair button on the remote
control or press and hold the ( Microphone ) button or
( Source ) button at the top of soundbar for 3 seconds or
longer.)
• If the soundbar is connected to another device, disconnect that
device first to switch to another device.
• Remove the speaker from the Bluetooth speaker list in the
device, then reconnect.
(Samsung TV: Home ( ) → Settings ( ) → All Settings ( ) →
Sound → Sound Output → Bluetooth Speaker List )
• The TV CONNECT feature may be turned off. While the soundbar
is in “ BT READY ”, press and hold the Left button on the Soundbar
remote control for 5 seconds to select ON-TV CONNECT . If
you see OFF-TV CONNECT , press and hold the Left button for
5 seconds to switch the selection.
• Disconnect the power plug, connect it again, and then try again.
• Reset the soundbar and try again. (See the "Reset " section.)
English - 27
When the audio stutters due to a weak Bluetooth connection
• Audio may stutter if the soundbar is placed near an electronic
device or appliance that causes radio interference.
(e.g., microwave oven, wireless router, etc.)
• The sound may cut out if the connected device is too far from the
soundbar. Please move the device closer to the soundbar.
• If your body is in contact with the Bluetooth transceiver or the
soundbar is placed on metal furniture, the audio may stutter.
Check the installation environment and conditions.
When a Wi-Fi connection can't be established
• Check whether your wireless router is on.
• Turn off the router, turn it back on, and then try to reconnect.
• If the wireless router signal is weak, a Wi-Fi connection may not
be possible. Move the wireless router closer to the soundbar or
place it in an unobstructed location.
• If you have installed a new wireless router, you'll need to
reconfigure the speaker’s network settings. (Refer to the "To
change your Wi-Fi (wireless network) " section.)
• The soundbar doesn't support Wi-Fi 6.
When the TV is powered on, but the soundbar doesn't turn on
together with it
• When you turn off the soundbar first while watching TV, the Auto
Power Link on the soundbar will also be turned off. Power off the
TV first.
The AVA Pro feature can't be used in the following cases. (Only
supported on certain models.)
• The AVA Pro feature can't be used when the microphone is turned
off.
My TV and soundbar are connected, but when I switch to soundbar
mode, no audio is played through the TV speakers.
• If you connect your mobile device to the soundbar while it is
connected to a TV and audio is playing, the audio output will
switch to your mobile device's, but the soundbar will remain
connected to the TV.
The TV audio won't make sound from any speakers in this case.
• When you end the connection between your mobile device, the
soundbar will play the TV audio.
If the soundbar does not appear in the list of AirPlay-compatible
devices
• Ensure that you have agreed to the terms of use for the Samsung
Sound app and register the device. (See the "Connecting to Apple
AirPlay® " section.)
• Ensure that the soundbar is not deleted from the Samsung
Sound app.
• Check and see if your soundbar and your Apple devices are
connected to the same Wi-Fi network.
• Note that iOS version 13.4 or later is required.
The TV doesn't display the UHD input signal.
• You may need to adjust the settings on your TV or source device.
Refer to your TV manual or device manual for more details.
• Check if your Ultra High Speed HDMI cable is certified by HDMI.
org. (HW-Q990H/Q900H models only)
Group Play isn't activated.
• Check that your audio device is a new model released in 2024 or
later.
• Check to make sure that the host device, which is the source, is
connected to the Wi-Fi network.
• The audio devices must be connected to the same Wi-Fi network
(5GHz).
English - 28
13 Licenses & Other
Information
Dolby, Dolby Audio, Dolby Atmos, and the double-D symbol are
registered trademarks of Dolby Laboratories Licensing Corporation.
Manufactured under license from Dolby Laboratories. Confidential
unpublished works.
Copyright © 2012-2026 Dolby Laboratories. All rights reserved.
Manufactured under license from DTS, Inc. and/or its affiliates. For
patents, see https://xperi.com/dts-patents/. DTS, the DTS logo, DTS:X,
and the DTS:X logo are trademarks or registered trademarks of DTS,
Inc. and/or its affiliates in the U.S. and/or other countries. © DTS, Inc.
and/or its affiliates. All rights reserved.
• This license may not be supported depending on the model or
geographical area.
The terms HDMI, HDMI High-Definition Multimedia Interface, HDMI
Trade dress and the HDMI Logos are trademarks or registered
trademarks of HDMI Licensing Administrator, Inc.
Apple®, AirPlay®, iPad®, iPhone®, and Mac® are trademarks of Apple
Inc., registered in the U.S. and other countries and regions.
• Use your phone, tablet or PC as a remote control for Spotify. Go to
spotify.com/connect to learn how.
• The Spotify software is subject to third party licenses found here.
https://www.spotify.com/connect/third-party-licenses
Being Roon Ready means that Samsung and Roon streaming
technology, for an incredible user interface, simple setup, rock-solid
daily reliability, and the highest levels of audio performance, without
compromise.
Open Source License Notice
Open Source used in this product can be found on the following
webpage ( http://opensource.samsung.com ).
