User Manual Samsung HW-Q60R/ZA Harman Kardon Soundbar with Samsung Acoustic Beam

• User Manual - (English)

• Specification Sheet - (English)
• Spec Sheet (web) - (English)

Table of contents

• PRODUCT OVERVIEW
• CONNECTING THE SOUNDBAR
• CONNECTING TO YOUR TV
• CONNECTING AN EXTERNAL DEVICE
• CONNECTING A USB STORAGE DEVICE
• CONNECTING A MOBILE DEVICE
• USING THE REMOTE CONTROL
• TROUBLESHOOTING

FULL MANUAL

PRODUCT OVERVIEW

Front Panel / Right Side Panel of the Soundbar

• When you plug in the AC cord, the power button will begin working in 4 to 6 seconds.
• When you turn on this unit, there will be a 4 to 5 second delay before it produces sound.
• If you want to enjoy sound only from the Soundbar, you must turn off the TV’s speakers in the Audio Setup menu of your TV. Refer to the owner’s manual supplied with your TV.

Bottom Panel of the Soundbar

• When disconnecting the power cable of the AC/DC power adaptor from a wall outlet, pull the plug. Do not pull the cable.
• Do not connect this unit or other components to an AC outlet until all connections between components are complete.

CONNECTING THE SOUNDBAR

Connecting Electrical Power

Use the power components (1, 2, 3) to connect the Subwoofer and Soundbar to an electrical outlet in the following order:

1. Connect the power cord to the Subwoofer.
2. Connect the power output cable to the power adapter, and then to the Soundbar.
3. Connect the power cord to a wall socket.

See the illustrations below.

• For more information about the required electrical power and power consumption, refer to the label attached to the product. (Label: Bottom of the Soundbar Main Unit)
  
• Make sure to rest the AC/DC Adapter flat on a table or the floor. If you place the AC/DC Adapter so that it is hanging with the AC cord input facing upwards, water or other foreign substances could enter the Adapter and cause the Adapter to malfunction.

Connecting the Soundbar to the Subwoofer

When the subwoofer is connected, you can enjoy rich bass sound.

Automatic connection between the Subwoofer and the Soundbar

When you turn the power on after connecting the power cables to the Soundbar and subwoofer, the subwoofer is automatically connected to the Soundbar.

• When auto pairing is complete, the blue indicators at the rear of the subwoofer turn on.

LED Indicator Lights on the Rear of Subwoofer

Manually connecting the Subwoofer if automatic connection fails

Before performing the manual connection procedure below:

• Check whether the power cables for the Soundbar and subwoofer are connected properly.
• Make sure that the Soundbar is turned on.

1. Press and hold ID SET on the rear of the subwoofer for at least 5 seconds.
   • The red indicator on the rear of the subwoofer turns off and the blue indicator blinks.
   
2. Press and hold the Up button on the remote control for at least 5 seconds.
   • The ID SET message appears on the display of the Soundbar for a moment, and then it disappears.
   • The Soundbar will automatically power on when ID SET is complete.
   
3. Check if the LINK LED is solid blue (connection complete).
   
   The LINK LED indicator stops blinking and glows a solid blue when a connection is established between the Soundbar and the Wireless Subwoofer.

NOTES

• Do not connect the power cord of this product or your TV to a wall outlet until all connections between components are complete.
• Before moving or installing this product, be sure to turn off the power and disconnect the power cord.
• If the main unit is powered off, the wireless subwoofer will go into stand-by mode and the STANDBY LED on the rear of the sub-woofer will turn red after blinking in blue several times.
• If you use a device that uses the same frequency (5.8GHz) as the Soundbar near the Soundbar, interference may cause some sound interruption.
• The maximum transmission distance of the main unit’s wireless signal is about 32.8 ft, but may vary depending on your operating environment. If a steel-concrete or metallic wall is between the main unit and the wireless subwoofer, the system may not operate at all because the wireless signal cannot penetrate metal.

PRECAUTIONS

• Wireless receiving antennas are built into the wireless subwoofer. Keep the unit away from water and moisture.
• For optimal listening performance, make sure that the area around the wireless subwoofer and the Wireless Receiver Module (sold separately) is clear of any obstructions.

Connecting an SWA-8500S (Sold Separately) to your Soundbar

Expand to true wireless surround sound by connecting the Samsung Wireless Rear Speaker Kit (SWA-8500S, sold separately) to your Soundbar.

1. Connect the Wireless Receiver Module to 2 Surround Speakers.
   – The speaker cables are color coded.
   
2. Check the standby status of the Wireless Receiver Module after plugging it into an electrical outlet.
   • The LINK LED indicator (blue LED) on the Wireless Receiver Module blinks. If the LED does not blink, press the ID SET button on the back of the Wireless Receiver Module with a pen tip for 5~6 seconds until the LINK LED indicator blinks (in Blue). For more about the LED, please refer to the SWA-8500S user manual.
   
3. Press and hold the Up button on the remote control for at least 5 seconds.
   • The ID SET message appears on the display of the Soundbar for a moment, and then it disappears.
   • The Soundbar will automatically power on when ID SET is complete.
   
   CAUTION: If your Soundbar was playing music when it connects to the SWA-8500S, you may hear some stuttering from the woofer as the connection finalizes.
4. Check if the LINK LED is solid blue (connection complete)
   
   The LINK LED indicator stops blinking and glows a solid blue when a connection is established between the Soundbar and the Wireless Receiver Module.
5. If the SWA-8500S is not connected, repeat the procedure from Step 2

CONNECTING TO YOUR TV

Hear TV sound from your Soundbar through wired or wireless connections.

• When the Soundbar is connected to selected Samsung TVs, the Soundbar can be controlled using the TV’s remote control.
  – This feature is supported by 2017 and later Samsung Smart TVs that support Bluetooth when you connect the Soundbar to the TV using an optical cable.
  – This function also allows you to use the TV menu to adjust the sound field and various settings as well as the volume and mute.

Method 1. Connecting with a Cable

When the audio in a broadcast is encoded in Dolby Digital and the “Digital Output Audio Format” on your TV is set to PCM, we recommend that you change the setting to Dolby Digital. When the setting on the TV is changed, you will experience better sound quality. (The TV menu may use different words for Dolby Digital and PCM depending on the TV manufacturer.)

Connecting using an Optical Cable

1. Connect the DIGITAL AUDIO IN (OPTICAL) jack on the Soundbar to the OPTICAL OUT jack of the TV with a digital optical cable.
2. Press the (Source) button on the right side panel or remote control, and then select the “D.IN” mode.

Auto Power Link

Auto Power Link automatically turns on the Soundbar when the TV is turned on.

1. Connect the Soundbar and a TV with a digital optical cable.
2. Press the Left button on the remote control for 5 seconds to turn Auto Power
   Link on or off.

• Auto Power Link is set to ON by default. (To turn off this function, hold the Left button on the remote for 5 seconds.)
• Depending on the connected device, Auto Power Link may not function.
• This function is only available in the “D.IN” mode.

Connecting a TV using an HDMI Cable

1. With the Soundbar and TV turned on, connect the HDMI cable (not supplied) as shown in the figure.
2. “TV ARC” appears in the display window of the Soundbar main unit and the Soundbar plays TV sound.
   • If TV sound is inaudible, press the (Source) button on the remote control or on the right side of the Soundbar to switch to “D.IN” mode. The screen displays “D.IN” and “TV ARC” in sequence, and TV sound is played.
   • If “TV ARC” does not appear in the display window of the Soundbar main unit, confirm that the HDMI cable (not supplied) is connected to the correct port.
   • Use the volume buttons on the TV’s remote control to change the volume on the Soundbar.

NOTES

• HDMI is an interface that enables the digital transmission of video and audio data with just a single connector.
• If the TV provides an ARC port, connect the HDMI cable to the HDMI IN (ARC) port.
• We recommend you use a coreless HDMI cable if possible. If you use a cored HDMI cable, use one whose diameter is less than 0.55 inches.
• Anynet+ must be turned on.
• This function is not available if the HDMI cable does not support ARC.

Method 2. Connecting Wirelessly

Connecting a TV via Bluetooth

When a TV is connected using Bluetooth, you can hear stereo sound without the hassle of cabling.

• Only one TV can be connected at a time.

The initial connection

1. Press the PAIR button on the remote control to enter the “BT PAIRING” mode. (OR)
   1. Press the (Source) button on the right side panel and then select “BT”.
      “BT” changes to “BT READY” in a few seconds automatically if there is no Bluetooth device connected to the Soundbar.
   2. When “BT READY” appears, press and hold the (Source) button on the right side panel of the Soundbar for more than 5 seconds to display “BT PAIRING”.
2. Select Bluetooth mode on the TV. (For more information, see the TV’s manual.)
3. Select “[AV] Samsung Soundbar Q6R-Series” from the list on TV’s screen.
   An available Soundbar is indicated with “Need Pairing” or “Paired” on the TV’s Bluetooth device list. To connect the TV to the Soundbar, select the message, and then establish a connection.
   • When the TV is connected, [TV Name] → “BT” appears on the Soundbar’s front display.
4. You can now hear TV sound from the Soundbar.

If the device fails to connect

• If a previously connected Soundbar listing (e.g. “[AV] Samsung Soundbar Q6R-Series”) appears in the list, delete it.
• Then repeat steps 1 through 3.

NOTE: After you have connected the Soundbar to your TV the first time, use the “BT READY” mode to reconnect.

Disconnecting the Soundbar from the TV

Press the (Source) button on the right side panel or on the remote control and switch to any mode but “BT”.

• Disconnecting takes time because the TV must receive a response from the Soundbar. (The time required may differ, depending on the TV model.)
• To cancel the automatic Bluetooth connection between the Soundbar and TV, press the (Play/Pause) button on the remote control for 5 seconds with the Soundbar in “BT READY” status. (Toggle On → Off)

What is the difference between BT READY and BT PAIRING?

• BT READY : In this mode, you can search for previously connected TVs or connect a previously connected mobile device to the Soundbar.
• BT PAIRING : In this mode, you can connect a new device to the Soundbar. (Press the PAIR button on the remote control or press and hold the (Source) button on the right side of the Soundbar for more than 5 seconds while the Soundbar is in “BT” mode.)

NOTES

• If asked for a PIN code when connecting a Bluetooth device, enter <0000>.
• In Bluetooth connection mode, the Bluetooth connection will be lost if the distance between the Soundbar and the Bluetooth device exceeds 32.8 ft.
• The Soundbar automatically turns off after 20 minutes in the Ready state.
• The Soundbar may not perform Bluetooth search or connection correctly under the following circumstances:
  – If there is a strong electrical field around the Soundbar.
  – If several Bluetooth devices are simultaneously paired with the Soundbar.
  – If the Bluetooth device is turned off, not in place, or malfunctions.
• Electronic devices may cause radio interference. Devices that generate electromagnetic waves must be kept away from the Soundbar main unit - e.g., microwaves, wireless LAN devices, etc.

CONNECTING AN EXTERNAL DEVICE

Connect to an external device via a wired or wireless network to play the external device’s sound through the Soundbar.

Connecting using an Optical or Analog Audio (AUX) Cable

1. Audio (AUX) Cable
   1. Connect AUX IN (Audio) on the main unit to the AUDIO OUT jack of the Source Device using an audio cable.
   2. Select “AUX” mode by pressing the (Source) button on the right side panel or on the remote control.
2. Optical Cable
   1. Connect DIGITAL AUDIO IN (OPTICAL) on the main unit to the OPTICAL OUT jack of the Source Device using a digital optical cable.
   2. Select “D.IN” mode by pressing the (Source) button on the right side panel or on the remote control.

Connecting using an HDMI Cable

1. Connect an HDMI cable (not supplied) from the HDMI IN jack on the back of the product to the HDMI OUT jack on your digital device.
2. Connect an HDMI cable (not supplied) from the HDMI OUT (TV-ARC) jack on the back of the product to the HDMI IN jack on your TV.
3. Press the (Source) button on the right side panel or on the remote control, and then select “HDMI”.
4. “HDMI” mode is displayed on the Soundbar display panel and sound plays.

CONNECTING A USB STORAGE DEVICE

You can play music files located on USB storage devices through the Soundbar.

1. Connect a Micro USB to USB adapter cable with a male USB 2.0 Micro USB plug (Type B) on one end and a standard female 2.0 USB jack (Type A) on the other end to the micro USB jack on your Soundbar.
   • The Micro USB to USB adapter cable is sold separately. To purchase, contact a Samsung Service Center or Samsung Customer Care.
2. Connect your USB device to the female end of the adapter cable.
3. Press the (Source) button on the right side panel or on the remote control, and then select “USB”.
4. “USB” appears in the display screen.
5. Play music files from the USB storage device through the Soundbar.
   • The Soundbar automatically turns off (Auto Power Down) if no USB device has been connected for more than 20 minutes.

File Format Type Compatibility list

• If there are too many folders and files stored on the USB device, it may take the Soundbar some time to access and play files.

CONNECTING A MOBILE DEVICE

Connecting via Bluetooth

When a mobile device is connected using Bluetooth, you can hear stereo sound without the hassle of cabling.

• You cannot connect more than one Bluetooth device at a time.

The initial connection

1. Press the PAIR button on the remote control to enter the “BT PAIRING” mode.
   1. Press the (Source) button on the right side panel and then select “BT”. “BT” changes to “BT READY” in a few seconds automatically if there is no Bluetooth device connected to the Soundbar.
   2. When “BT READY” appears, press and hold the (Source) button on the right side panel of the Soundbar for more than 5 seconds to display “BT PAIRING”.
2. On your device, select “[AV] Samsung Soundbar Q6R-Series” from the list that appears.
   • When the Soundbar is connected to the Bluetooth device, [Bluetooth Device Name] → “BT” appears in the front display.
3. Play music files from the device connected via Bluetooth through the Soundbar.

If the device fails to connect

• If a previously connected Soundbar listing (e.g. “[AV] Samsung Soundbar Q6R-Series”) appears in the list, delete it.
• Then repeat steps 1 and 2.

NOTE: After you have connected the Soundbar to your mobile device the first time, use the “BT READY” mode to reconnect.

What is the difference between BT READY and BT PAIRING?

• BT READY : In this mode, you can search for previously connected TVs or connect a previously connected mobile device to the Soundbar.
• BT PAIRING : In this mode, you can connect a new device to the Soundbar. (Press the PAIR button on the remote control or press and hold the (Source) button on the right side of the Soundbar for more than 5 seconds while the Soundbar is in “BT” mode.)

NOTES

• If asked for a PIN code when connecting a Bluetooth device, enter <0000>.
• In Bluetooth connection mode, the Bluetooth connection will be lost if the distance between the Soundbar and the Bluetooth device exceeds 32.8 ft.
• The Soundbar automatically turns off after 20 minutes in the Ready state.
• The Soundbar may not perform Bluetooth search or connection correctly under the following circumstances:
  – If there is a strong electrical field around the Soundbar.
  – If several Bluetooth devices are simultaneously paired with the Soundbar.
  – If the Bluetooth device is turned off, not in place, or malfunctions.
• Electronic devices may cause radio interference. Devices that generate electromagnetic waves must be kept away from the Soundbar main unit - e.g., microwaves, wireless LAN devices, etc.
• The Soundbar supports SBC data (44.1kHz, 48kHz).
• Connect only to a Bluetooth device that supports the A2DP (AV) function.
• You cannot connect the Soundbar to a Bluetooth device that supports only the HF (Hands Free) function.
• Once you have paired the Soundbar to a Bluetooth device, selecting “[AV] Samsung Soundbar Q6R-Series” from the device’s scanned devices list will automatically change the Soundbar to “BT” mode.
  – Available only if the Soundbar is listed among the Bluetooth device’s paired devices. (The Bluetooth device and the Soundbar must have been previously paired at least once.)
• The Soundbar will appear in the Bluetooth device’s searched devices list only when the Soundbar is displaying “BT READY”.
• The Soundbar cannot be paired to another Bluetooth device if already in Bluetooth mode and paired to a Bluetooth device.

Bluetooth Power On (SOUND MODE)

If a previously paired Bluetooth device tries to pair with the Soundbar when the Bluetooth Power On function is on and the Soundbar is turned off, the Soundbar turns on automatically.

1. Press and hold the SOUND MODE button for more than 5 seconds on the remote while the Soundbar is turned on.
2. “ON-BLUETOOTH POWER” appears on the Soundbar’s display

Disconnecting the Bluetooth device from a Soundbar

You can disconnect a Bluetooth device from the Soundbar. For instructions, see the Bluetooth device’s user manual.

• The Soundbar will be disconnected.
• When the Soundbar is disconnected from the Bluetooth device, the Soundbar will display “BT DISCONNECTED” on the front display.

Disconnecting the Soundbar from the Bluetooth device

Press the (Source) button on the right side panel or on the remote control, and then change to any mode except “BT”.

• Disconnecting takes time because the Bluetooth device must receive a response from the Soundbar. (Disconnection time may differ, depending on the Bluetooth device)
• When the Soundbar is disconnected from the Bluetooth device, the Soundbar will display “BT DISCONNECTED” on the front display

NOTES

• In Bluetooth connection mode, the Bluetooth connection will be lost if the distance between the Soundbar and the Bluetooth device exceeds 32.8 ft.
• The Soundbar automatically turns off after 20 minutes in the Ready state.

More About Bluetooth

Bluetooth is a technology that enables Bluetooth-compliant devices to interconnect easily with each other using a short wireless connection.

• A Bluetooth device may cause noise or malfunction, depending on usage, if:
  – A part of your body is in contact with the receiving/transmitting system of the Bluetooth device or the Soundbar.
  – It is subject to electrical variation from obstructions caused by a wall, corner, or office partition.
  – It is exposed to electrical interference from same frequency-band devices including medical equipment, microwave ovens, and wireless LANs.
• Pair the Soundbar with the Bluetooth device while they are close together.
• The further the distance between the Soundbar and Bluetooth device, the worse the quality is. If the distance exceeds the Bluetooth operational range, the connection is lost.
• In poor reception areas, the Bluetooth connection may not work properly.
• The Bluetooth connection only works when it is close to the unit. The connection will be automatically cut off if the Bluetooth device is out of range. Even within range, the sound quality may be degraded by obstacles such as walls or doors.
• This wireless device may cause electric interference during its operation.

Using the Samsung Audio Remote App

Installing the Samsung Audio Remote App

To control the Soundbar with your smart device and the Samsung Audio Remote app, download the Samsung Audio Remote app from the Google Play store.

Launching the Samsung Audio Remote App

To launch and use the Samsung Audio Remote app, touch the Audio Remote icon on your smart device, and then follow the directions on the screen.

• The Samsung Audio Remote app is only compatible with Android mobile phones and mobile devices running Android OS 3.0 or later.

USING THE REMOTE CONTROL

How to Use the Remote Control

1		Turns the Soundbar on and off.
2		Press to select a source connected to the Soundbar. BT PAIRING mode To turn on “BT PAIRING” mode, change the source to “BT” mode, and then press and hold the (Source) button for more than 5 seconds.
3		Press the (Mute) button to mute the sound. Press it again to unmute the sound.
4	SOUND MODE	You can select the desired sound effect by choosing STANDARD, SURROUND SOUND, GAME PRO, or ADAPTIVE SOUND. Select the “STANDARD” mode if you want to enjoy the original sound. DRC (Dynamic Range Control) Lets you apply dynamic range control to Dolby Digital tracks. Press and hold the SOUND MODE button while the Soundbar is powered off to turn DRC (Dynamic Range Control) on or off. With the DRC turned on, loud sound is reduced. (The sound may be distorted.) Bluetooth Power This feature automatically turns the Soundbar on when it receives a connection request from a previously connected TV or Bluetooth device. The setting is On by default. – Press and hold the SOUND MODE button for more than 5 seconds to turn off the Bluetooth Power function.
5	Bluetooth PAIR	Press the PAIR button. “BT PAIRING” appears in the Soundbar’s display. You can connect the Soundbar to a new Bluetooth device in this mode by selecting the Soundbar from the Bluetooth device's search list.
6	Play / Pause	Press the button to pause a music file temporarily. When you press the button again, the music file plays. Auto Power Down Function The unit turns off automatically in the following situations: – In D.IN / HDMI / BT / USB Mode : If there is no audio signal for 20 minutes. – In AUX Mode : – If the Audio (AUX) Cable is disconnected for 20 minutes. – If there is no KEY input for 8 hours when the Audio (AUX) Cable is connected. (The Auto Power Down function can be turned off only when the unit is in “AUX” mode.) – To turn off Auto Power Down function while the unit is in “AUX” mode, press and hold the button for 5 seconds. “ON-AUTO POWER DOWN” / “OFFAUTO POWER DOWN” appears on the display
7	Up/Down/ Left/Right	Press the indicated areas to select Up/Down/Left/Right. Press Up/Down/Left/Right on the button to select or set functions. Repeat To use the Repeat function in “USB” mode, press the Up button. Music Skip Press the Right button to select the next music file. Press the Left button to select the previous music file. Anynet+ / Auto Power Link You can turn Anynet+ and Auto Power Link on or off. Anynet+ and Auto Power Link are turned on and turned off by the Right and Left buttons respectively. – Anynet+ : If the Soundbar is connected to a Samsung TV through an HDMI cable, you can control your Soundbar with a Samsung TV remote control. Press and hold the Right button for 5 seconds to toggle Anynet+ ON and OFF. – Auto Power Link : If the Soundbar is connected to your TV through a digital optical cable, the Soundbar can automatically turn on when you turn on your TV. Press and hold the Left button for 5 seconds to toggle Auto Power Link ON and OFF. – Anynet+ / Auto Power Link are set to ON by default. ID SET Press and hold the Up button for 5 seconds to complete ID SET (when connecting to an accessary item). Volume Restriction function To protect your hearing, the Volume Restriction function restricts the volume to 20 if you turn on the Soundbar when the volume is set higher than 20. – The default value for the Volume Restriction function is Off. You must turn it on to activate it. – When turned on, the Volume Restriction function stays on even when the power is turned off. – To turn Volume Restriction on or off, press and hold the Down button on the remote control for 5 seconds. With Volume Restriction off, “V FREE” appears on the front display. With the function on, “V LOCK” appears.
8	Sound Control	You can select TREBLE, BASS, or AUDIO SYNC. To control the volume of the treble or bass sound, select TREBLE or BASS in Sound Settings, and then adjust the volume between -6~+6 by using the Up/Down buttons. Press and hold the (Sound Control) button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. If the video on the TV and audio from the Soundbar are not synchronized, select AUDIO SYNC in Sound Settings, and then set the audio delay between 0~300 milliseconds by using the Up/Down buttons. (Not available in “USB” mode.) AUDIO SYNC is only supported for some functions.
9		Push the WOOFER button up or down to adjust the volume of the subwoofer to -12 or between -6 to +6. To set the subwoofer volume level to 0, press the button.
10		Push the VOL button up or down to adjust the volume. Mute - Press the VOL button to mute the sound. Press it again to unmute the sound.

Adjusting the Soundbar volume with a TV remote control

If you have a Samsung TV, you can adjust the Soundbar’s volume using the IR remote control that came with your Samsung TV.

First use the TV menu to set the TV audio on your Samsung TV to external speakers, then use your Samsung remote to control the Soundbar’s volume. For more information, see the TV’s user manual. The default mode for this function is control by a Samsung TV remote. If your TV is not a Samsung TV, follow the directions below to change the settings of this function.

1. Turn Off the Soundbar.
   
2. If you do not want to use this function, push up and hold the WOOFER button for 5 seconds repeatedly until “OFF-TV REMOTE” appears in the display.
   
3. If you want to control the Soundbar with your TV’s remote, push up and hold the WOOFER button for 5 seconds repeatedly until “ALL-TV REMOTE” appears in the display. Then, use your TV’s menu to select external speakers.
   
4. If you want to return the Soundbar to the default mode (control by a Samsung TV remote), push up and hold the WOOFER button for 5 seconds repeatedly until “SAMSUNG-TV REMOTE” appears in the display
   
   Each time you push the WOOFER button up and hold it for 5 seconds, the mode switches in the following order: “SAMSUNG-TV REMOTE” (Default mode) → “OFF‑TV REMOTE” → “ALL‑TV REMOTE”.
   – This function may not be available, depending on the remote control.
   – Manufacturers supporting this function: VIZIO, LG, Sony, Sharp, PHILIPS, PANASONIC, TOSHIBA, GRUNDIG, Hisense, RCA

Using the Hidden Buttons (Buttons with more than one function)

Output specifications forthe different sound effect modes

• The Samsung Wireless Rear Speaker Kit can be purchased separately. To purchase a Kit, contact the vendor you purchased the Soundbar from.

TROUBLESHOOTING

Before seeking assistance, check the following.

The unit will not turn on.

Is the power cord plugged into the outlet?
→ Connect the power plug to the outlet.

A function does not work when the button is pressed.

Is there static electricity in the air?
→ Disconnect the power plug and connect it again.

Sound dropouts occur in BT mode.

→ See the Bluetooth connection sections.

Sound is not produced.

Is the Mute function on?
→ Press the (Mute) button to cancel the mute function.

Is the volume set to minimum?
→ Adjust the Volume.

The remote control does not work.

Are the batteries drained?
→ Replace with new batteries.

Is the distance between the remote control and Soundbar main unit too far?
→ Move the remote control closer to the Soundbar main unit.

The red LED on the subwoofer blinks and the subwoofer is not producing sound.

This issue can occur if the subwoofer is not connected to the Soundbar main unit. ;
→ Try to connect your subwoofer again.

The subwoofer drones and vibrates noticeably.

Try to adjust the vibration of your subwoofer.
→ Push the WOOFER button on your remote control up or down to adjust the subwoofer volume. (to -12, or between -6 ~ +6).