User Manual Samsung Harman Kardon HW-Q80R/ZA HW-Q80R 5.1.2ch Soundbar with Dolby Atmos

Samsung Harman Kardon HW-Q80R/ZA HW-Q80R 5.1.2ch Soundbar with Dolby Atmos - Use Manual - Use Guide PDF.
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User Manual

• User Manual - (English, French)

Installation Instruction

• Installation Guide - (English)

Table of contents

• CONNECTING THE SOUNDBAR
• CONNECTING TO YOUR TV
• CONNECTING AN EXTERNAL DEVICE
• CONNECTING A MOBILE DEVICE
• USING THE REMOTE CONTROL
• INSTALLING THE WALL MOUNT
• INSTALLING THE SOUNDBAR ABOVE A TV STAND
• SOFTWARE UPDATE
• TROUBLESHOOTING

User Manual for Soundbar

CONNECTING THE SOUNDBAR

Connecting Electrical Power

Use the power components (1, 2) to connect the Subwoofer and Soundbar to an electrical outlet in the following order:

1. Connect the power cord to the Subwoofer.
2. Connect the power cord to the Soundbar.

See the illustrations below.

• For more information about the required electrical power and power consumption, refer to the label attached to the product. (Label: Bottom of the Soundbar Main Unit)

Connecting the Soundbar to the Subwoofer

When the subwoofer is connected, you can enjoy rich bass sound.

Automatic connection between the Subwoofer and the Soundbar

When you turn the power on after connecting the power cables to the Soundbar and subwoofer, the subwoofer is automatically connected to the Soundbar.

• When auto pairing is complete, the blue indicators at the rear of the subwoofer turn on.

LED Indicator Lights on the Rear of Subwoofer

Manually connecting the Subwoofer if automatic connection fails

Before performing the manual connection procedure below:

• Check whether the power cables for the Soundbar and subwoofer are connected properly.
• Make sure that the Soundbar is turned on.

1. Press and hold ID SET on the rear of the subwoofer for at least 5 seconds.

• The red indicator on the rear of the subwoofer turns off and the blue indicator blinks.

2. Press and hold the Up button on the remote control for at least 5 seconds.

• The ID SET message appears on the display of the Soundbar for a moment, and then it disappears.
• The Soundbar will automatically power on when ID SET is complete.

3. Check if the LINK LED is solid blue (connection complete).

The LINK LED indicator stops blinking and glows a solid blue when a connection is established between the Soundbar and the Wireless Subwoofer.

NOTES

• Do not connect the power cord of this product or your TV to a wall outlet until all connections between components are complete.
• Before moving or installing this product, be sure to turn off the power and disconnect the power cord.
• If the main unit is powered off, the wireless subwoofer will go into stand-by mode and the STANDBY LED on the rear of the sub-woofer will turn red after blinking in blue several times.
• If you use a device that uses the same frequency (5.8GHz) as the Soundbar near the Soundbar, interference may cause some sound interruption.
• The maximum transmission distance of the main unit’s wireless signal is about 32.8 ft (10 m), but may vary depending on your operating environment. If a steel-concrete or metallic wall is between the main unit and the wireless subwoofer, the system may not operate at all because the wireless signal cannot penetrate metal.

PRECAUTIONS

• Wireless receiving antennas are built into the wireless subwoofer. Keep the unit away from water and moisture.
• For optimal listening performance, make sure that the area around the wireless subwoofer and the Wireless Receiver Module (sold separately) is clear of any obstructions.

Connecting an SWA-9000S (Sold Separately) to your Soundbar

Expand to true wireless surround sound by connecting the Samsung Wireless Rear Speaker Kit (SWA-9000S, sold separately) to your Soundbar.

1. Connect the Wireless Receiver Module to 2 Surround Speakers.

– The speaker cables are color coded.

2. Check the standby status of the Wireless Receiver Module after plugging it into an electrical outlet.

• The LINK LED indicator (blue LED) on the Wireless Receiver Module blinks. If the LED does not blink, press the ID SET button on the back of the Wireless Receiver Module with a pen tip for 5~6 seconds until the LINK LED indicator blinks (in Blue). For more about the LED, please refer to the SWA-9000S user manual

3. Press and hold the Up button on the remote control for at least 5 seconds.

• The ID SET message appears on the display of the Soundbar for a moment, and then it disappears.

• The Soundbar will automatically power on when ID SET is complete.

CAUTION

• If your Soundbar was playing music when it connects to the SWA-9000S, you may hear some stuttering from the woofer as the connection finalizes.

4. Check if the LINK LED is solid blue (connection complete).

The LINK LED indicator stops blinking and glows a solid blue when a connection is established between the Soundbar and the Wireless Receiver Module.

5. If the SWA-9000S is not connected, repeat the procedure from Step 2.

CONNECTING TO YOUR TV

Hear TV sound from your Soundbar through wired or wireless connections.

• When the Soundbar is connected to selected Samsung TVs, the Soundbar can be controlled using the TV’s remote control.

– This feature is available on 2017 and later Samsung Smart TVs that support Bluetooth when the Soundbar is connected to the TV using an optical cable.

– This function also allows you to use the TV menu to adjust the sound field and various settings as well as the volume and mute.

Method 1. Connecting with a Cable

When the audio in a broadcast is encoded in Dolby Digital and the “Digital Output Audio Format” on your TV is set to PCM, we recommend that you change the setting to Dolby Digital. When the setting on the TV is changed, you will experience better sound quality. (The TV menu may use different words for Dolby Digital and PCM depending on the TV manufacturer.)

Connecting a TV using an HDMI Cable

1. With the Soundbar and TV turned on, connect the HDMI cable as shown in the figure.

2. “TV ARC” appears in the display window of the Soundbar main unit and the Soundbar plays TV sound.

• If TV sound is inaudible, press the (Source) button on the remote control or on the top of the Soundbar to switch to “D.IN” mode. The screen displays “D.IN” and “TV ARC” in sequence, and TV sound is played.

• If “TV ARC” does not appear in the display window of the Soundbar main unit, confirm that the HDMI cable is connected to the correct port.

• Use the volume buttons on the TV’s remote control to change the volume on the Soundbar.

NOTES

• HDMI is an interface that enables the digital transmission of video and audio data with just a single connector.

• If the TV provides an ARC port, connect the HDMI cable to the HDMI IN (ARC) port.

• We recommend you use a coreless HDMI cable if possible. If you use a cored HDMI cable, use one whose diameter is less than 0.55 inches (14 mm).

• Anynet+ must be turned on.

• This function is not available if the HDMI cable does not support ARC.

Connecting using an Optical Cable

1. Connect the DIGITAL AUDIO IN (OPTICAL) jack on the Soundbar to the OPTICAL OUT jack of the TV with a digital optical cable (not supplied).

2. Press the (Source) button on the top panel or on the remote control, and then select the “D.IN” mode.

Auto Power Link

Auto Power Link automatically turns on the Soundbar when the TV is turned on.

1. Connect the Soundbar and a TV with a digital optical cable (not supplied).

2. Press the Left button on the remote control for 5 seconds to turn Auto Power Link on or off.

• Auto Power Link is set to ON by default. (To turn off this function, press the Left button on the remote for 5 seconds.)

• Depending on the connected device, Auto Power Link may not function.

• This function is only available in the “D.IN” mode.

Method 2. Connecting Wirelessly

Connecting a TV via Bluetooth

When a TV is connected using Bluetooth, you can hear stereo sound without the hassle of cabling.

• Only one TV can be connected at a time.

The initial connection

1. Press the PAIR button on the remote control to enter the “BT PAIRING” mode.

(OR)

a. Press the (Source) button on the top panel and then select “BT”. “BT” changes to “BT READY” in a few seconds automatically if there is no Bluetooth device connected to the Soundbar.

b. When “BT READY” appears, press and hold the (Source) button on the top panel of the Soundbar for more than 5 seconds to display “BT PAIRING”.

2. Select Bluetooth mode on the TV. (For more information, see the TV’s manual.)

3. Select “[AV] Samsung Soundbar Q80R” from the list on TV’s screen. An available Soundbar is indicated with “Need Pairing” or “Paired” on the TV’s Bluetooth device list. To connect the TV to the Soundbar, select the message, and then establish a connection.

• When the TV is connected, [TV Name] → “BT” appears on the Soundbar’s front display.

4. You can now hear TV sound from the Soundbar.

If the device fails to connect

• If a previously connected Soundbar (e.g. “[AV] Samsung Soundbar Q80R”) appears in the list, delete it.

• Then repeat steps 1 through 3.

NOTE

• After you have connected the Soundbar to your TV the first time, use the “BT READY” mode to reconnect.

Disconnecting the Soundbar from the TV

Press the (Source) button on the top panel or on the remote control and switch to any mode but “BT”.

• Disconnecting takes time because the TV must receive a response from the Soundbar. (The time required may differ, depending on the TV model.)

• To cancel the automatic Bluetooth connection between the Soundbar and TV, press the (Play/Pause) button on the remote control for 5 seconds with the Soundbar in “BT READY” status. (Toggle On → Off)

What is the difference between BT READY and BT PAIRING?

• BT READY : In this mode, you can search for previously connected TVs or connect a previously connected mobile device to the Soundbar.

• BT PAIRING : In this mode, you can connect a new device to the Soundbar. (Press the PAIR button on the remote control or press and hold the (Source) button on the top of the Soundbar for more than 5 seconds while the Soundbar is in “BT” mode.)

NOTES

• If asked for a PIN code when connecting a Bluetooth device, enter .

• In Bluetooth connection mode, the Bluetooth connection will be lost if the distance between the Soundbar and the Bluetooth device exceeds 32.8 ft (10 m).

• The Soundbar automatically turns off after 18 minutes in the Ready state.

• The Soundbar may not perform Bluetooth search or connection correctly under the following circumstances:

– If there is a strong electrical field around the Soundbar.

– If several Bluetooth devices are simultaneously paired with the Soundbar.

– If the Bluetooth device is turned off, not in place, or malfunctions.

• Electronic devices may cause radio interference. Devices that generate electromagnetic waves must be kept away from the Soundbar main unit - e.g., microwaves, wireless LAN devices, etc.

Connecting via Wi-Fi

Pre-connection Checklist

1. Confirm that your Samsung Smart TV was released after 2013. This function is compatible only with Samsung Smart TVs released after 2013.

2. Make sure your Wireless router (Wi-Fi) is ready and working.

3. Make sure that the TV is connected to the Wireless router (your Wi-Fi network).

Step 1 : Connecting the Soundbar to Wi-Fi

1. Press the (Source) button on the top of the Soundbar or on the remote control to select “WIFI” mode.

• When using selected Samsung TVs (2016 ~ 2018 Samsung Smart TVs that support Bluetooth.)

– If you select “WIFI” mode when the TV is turned on, the TV screen displays a pop-up window providing instructions on how to automatically connect the Soundbar to a wireless router (Wi-Fi). Refer to the instructions in the pop-up window of the TV.

2. Connect your mobile device (smartphone, tablet, etc.) to the Wi-Fi network the TV is connected to.

3. Install and launch the SmartThings app on your mobile device (smartphone, tablet, etc.).

4. Follow the instructions in the app screen on the mobile device to connect the Soundbar to your Wi-Fi network.

Step 2 : Configuring Settings on the TV

• If the TV disconnects from your wireless network after you change the input source to the Soundbar, use the TV menu to connect the TV to the network again.

NOTES

• The TV and Soundbar must be connected to the same wireless network (Wi-Fi).

• If your wireless router (Wi-Fi) uses a DFS channel, you will not be able to establish a Wi-Fi connection between the TV and Soundbar. Contact your Internet service provider for details.

• If the 5GHz Wi-Fi connection is not smooth, use the 2.4GHz bandwidth.

• Because the menus may differ depending on the year of manufacture, refer to your TV manual.

CONNECTING AN EXTERNAL DEVICE

Connect to an external device via a wired or wireless network to play the external device’s sound through the Soundbar.

Connecting using an HDMI Cable (Capable of Dolby Atmos decoding and playback)

• When you use Dolby Atmos®: If the input source is Dolby Atmos®, 5.1.2 channels are outputted. When Dolby Atmos® is active, the Soundbar’s sound effect modes controlled by the SOUND MODE button are not available.

• Important: This product supports Dolby Atmos® only in HDMI mode.

1. Connect an HDMI cable from the HDMI IN 1 or HDMI IN 2 jack on the bottom of the Soundbar to the HDMI OUT jack on your digital device.

2. Connect an HDMI cable from the HDMI OUT (TV-ARC) jack on the bottom of the Soundbar to the HDMI IN jack on your TV.

3. Press the (Source) button on the top panel or on the remote control, and then select “HDMI 1” or“HDMI 2”.

4. “HDMI 1” or“HDMI 2” mode is displayed on the Soundbar display panel and sound plays

NOTE

• When Dolby Atmos® is activated, “DOLBY ATMOS” appears in the front display.

ConfiguringDolbyAtmos® on yourBDplayer or other device.

• Open the audio output options on the settings menu of your BD player or other device and make sure that “No Encoding” is selected for Bitstream. For example, on a Samsung BD Player, go to Home Menu → Sound → Digital Output and then select Bitstream (unprocessed).
• If the Audio Output options include Secondary Audio, make sure Secondary Audio is set to Off.
• Make sure that the content supports Dolby Atmos®.

Connecting using an HDMI Cable

1. Connect an HDMI cable from the HDMI IN 1 or HDMI IN 2 jack on the bottom of the Soundbar to the HDMI OUT jack on your digital device.

2. Connect an HDMI cable from the HDMI OUT (TV-ARC) jack on the bottom of the Soundbar to the HDMI IN jack on your TV.

3. Press the (Source) button on the top panel or on the remote control, and then select “HDMI 1” or“HDMI 2”.

4. “HDMI 1” or“HDMI 2” mode is displayed on the Soundbar display panel and sound plays.

Connecting using an Optical Cable

1. Connect DIGITAL AUDIO IN (OPTICAL) on the main unit to the OPTICAL OUT jack of the Source Device using a digital optical cable (not supplied).

2. Select “D.IN” mode by pressing the (Source) button on the top panel or on the remote control.

CONNECTING A MOBILE DEVICE

Connecting via Bluetooth

When a mobile device is connected using Bluetooth, you can hear stereo sound without the hassle of cabling.

• You cannot connect more than one Bluetooth device at a time.

The initial connection

1. Press the PAIR button on the remote control to enter the “BT PAIRING” mode. (OR)

a. Press the (Source) button on the top panel and then select “BT”. “BT” changes to “BT READY” in a few seconds automatically if there is no Bluetooth device connected to the Soundbar.

b. When “BT READY” appears, press and hold the (Source) button on the top panel of the Soundbar for more than 5 seconds to display “BT PAIRING”.

2. On your device, select “[AV] Samsung Soundbar Q80R” from the list that appears.

• When the Soundbar is connected to the Bluetooth device, [Bluetooth Device Name] → “BT” appears in the front display.

3. Play music files from the device connected via Bluetooth through the Soundbar.

If the device fails to connect

• If a previously connected Soundbar (e.g. “[AV] Samsung Soundbar Q80R”) appears in the list, delete it.
• Then repeat steps 1 and 2.

NOTE

• After you have connected the Soundbar to your mobile device the first time, use the “BT READY” mode to reconnect.

What is the difference between BT READY and BT PAIRING?

• BT READY : In this mode, you can search for previously connected TVs or connect a previously connected mobile device to the Soundbar.
• BT PAIRING : In this mode, you can connect a new device to the Soundbar. (Press the PAIR button on the remote control or press and hold the (Source) button on the top of the Soundbar for more than 5 seconds while the Soundbar is in “BT” mode.)

NOTES

• If asked for a PIN code when connecting a Bluetooth device, enter <0000>.
• In Bluetooth connection mode, the Bluetooth connection will be lost if the distance between the Soundbar and the Bluetooth device exceeds 32.8 ft (10 m).
• The Soundbar automatically turns off after 18 minutes in the Ready state.
• The Soundbar may not perform Bluetooth search or connection correctly under the following circumstances:

- If there is a strong electrical field around the Soundbar.

- If several Bluetooth devices are simultaneously paired with the Soundbar.

- If the Bluetooth device is turned off, not in place, or malfunctions.

• Electronic devices may cause radio interference. Devices that generate electromagnetic waves must be kept away from the Soundbar main unit - e.g., microwaves, wireless LAN devices, etc.
• The Soundbar supports SBC data (44.1kHz, 48kHz).
• Connect only to a Bluetooth device that supports the A2DP (AV) function.
• You cannot connect the Soundbar to a Bluetooth device that supports only the HF (Hands Free) function.
• Once you have paired the Soundbar to a Bluetooth device, selecting “[AV] Samsung Soundbar "Q80R” from the device’s scanned devices list will automatically change the Soundbar to “BT” mode.

- Available only if the Soundbar is listed among the Bluetooth device’s paired devices. (The Bluetooth device and the Soundbar must have been previously paired at least once.)

• The Soundbar will appear in the Bluetooth device’s searched devices list only when the Soundbar is displaying “BT READY”.
• The Soundbar cannot be paired to another Bluetooth device if already in Bluetooth mode and paired to a Bluetooth device.

Disconnecting the Bluetooth device from a Soundbar

You can disconnect a Bluetooth device from the Soundbar. For instructions, see the Bluetooth device’s user manual.

• The Soundbar will be disconnected.
• When the Soundbar is disconnected from the Bluetooth device, the Soundbar will display "BT DISCONNECTED” on the front display.

Disconnecting the Soundbar from the Bluetooth device

Press the (Source) button on the top panel or on the remote control, and then change to any mode except “BT”.

• Disconnecting takes time because the Bluetooth device must receive a response from the Soundbar. (Disconnection time may differ, depending on the Bluetooth device)
• When the Soundbar is disconnected from the Bluetooth device, the Soundbar will display "BT DISCONNECTED” on the front display.

NOTES

• In Bluetooth connection mode, the Bluetooth connection will be lost if the distance between the Soundbar and the Bluetooth device exceeds 32.8 ft (10 m).
• The Soundbar automatically turns off after 18 minutes in the Ready state.

More About Bluetooth

Bluetooth is a technology that enables Bluetooth-compliant devices to interconnect easily with each other using a short wireless connection.

• A Bluetooth device may cause noise or malfunction, depending on usage, if:

– A part of your body is in contact with the receiving/transmitting system of the Bluetooth device or the Soundbar.

– It is subject to electrical variation from obstructions caused by a wall, corner, or office partition.

– It is exposed to electrical interference from same frequency-band devices including medical equipment, microwave ovens, and wireless LANs.

• Pair the Soundbar with the Bluetooth device while they are close together.

• The further the distance between the Soundbar and Bluetooth device, the worse the quality is. If the distance exceeds the Bluetooth operational range, the connection is lost.

• In poor reception areas, the Bluetooth connection may not work properly.

• The Bluetooth connection only works when it is close to the unit. The connection will be automatically cut off if the Bluetooth device is out of range. Even within range, the sound quality may be degraded by obstacles such as walls or doors.

• This wireless device may cause electric interference during its operation.

Connecting via Wi-Fi (Wireless Network)

• Connect a single Soundbar to Wi-Fi to access a variety of music streaming services and Internet radio. Connect multiple Soundbars to Wi-Fi to use grouped playback or the stereo sound mode.
• To connect a Soundbar to a mobile device via a wireless network (Wi-Fi), the SmartThings app is required.

The initial connection

1. Press the (Source) button on the top of the Soundbar or on the remote control to select “WIFI” mode.

2. Install and launch the SmartThings app on your mobile device (e.g. smartphone or tablet).

3. Launch the app, and then follow the instructions on the screen to register (add) your Soundbar in the app.

• The automatic pop-up (the third illustration below) may not be available on some mobile devices. If this is the case, select and complete “Add device” from the app menu. Your Soundbar is now added to the app.

NOTE

• To connect an additional SWA-9000S wireless rear speaker kit (not supplied), disconnect the Samsung wireless speakers from the Soundbar to disable the surround sound system. (If you connect the surround speakers without disconnecting the SWA-9000S speakers, sound is played via both the Samsung wireless speaker and the Surround speaker.)

USING THE REMOTE CONTROL

How to Use the Remote Control

Adjusting the Soundbar volume with a TV remote control

If you have a Samsung TV, you can adjust the Soundbar’s volume using the IR remote control that came with your Samsung TV.

First use the TV menu to set the TV audio on your Samsung TV to external speakers, then use your Samsung remote to control the Soundbar’s volume. For more information, see the TV’s user manual. The default mode for this function is control by a Samsung TV remote. If your TV is not a Samsung TV, follow the directions below to change the settings of this function.

1. Turn Off the Soundbar.

2. If you do not want to use this function, push up and hold the WOOFER button for 5 seconds repeatedly until “OFF-TV REMOTE” appears in the display.

3. If you want to control the Soundbar with your TV’s remote, push up and hold the WOOFER button for 5 seconds repeatedly until “ALL-TV REMOTE” appears in the display. Then, use your TV’s menu to select external speakers.

4. If you want to return the Soundbar to the default mode (control by a Samsung TV remote), push up and hold the WOOFER button for 5 seconds repeatedly until “SAMSUNG-TV REMOTE” appears in the display.

– Each time you push the WOOFER button up and hold it for 5 seconds, the mode switches in the following order: “SAMSUNG-TV REMOTE” (Default mode) → “OFF‑TV REMOTE” → “ALL‑TV REMOTE”.

– This function may not be available, depending on the remote control.

– Manufacturers supporting this function: VIZIO, LG, Sony, Sharp, PHILIPS, PANASONIC, TOSHIBA, GRUNDIG, Hisense, RCA

INSTALLING THE WALL MOUNT

Installation Precautions

• Install on a vertical wall only.

• Do not install in a place with high temperature or humidity.

• Verify whether the wall is strong enough to support the product’s weight. If not, reinforce the wall or choose another installation point.

• Purchase and use the fixing screws or anchors appropriate for the kind of wall you have (plaster board, iron board, wood, etc.). If possible, fix the support screws into wall studs.

• Purchase wall mounting screws according to the type and thickness of the wall you want to mount the Soundbar on.

– Diameter: M5

– Length: 1 3/8 inches (35 mm) or longer recommended.

• Connect cables from the unit to external devices before you install the Soundbar on the wall.

• Make sure the unit is turned off and unplugged before you install it. Otherwise, it may cause an electric shock.

Wall Mount Guide

Bracket-Wall Mount

1. Place the Wall Mount Guide against the wall surface.

• The Wall Mount Guide must be level.

• If your TV is mounted on the wall, install the Soundbar at least 2 inches (5 cm) below the TV.

2. Align the Wall Mount Guide’s Center Line with the center of your TV (if you are mounting the Soundbar below your TV), and then fix the Wall Mount Guide to the wall using tape.

• If you are not mounting below a TV, place the Center Line in the center of the installation area.

3. Push a pen tip or sharpened pencil tip through the center of the A-TYPE images on each end of the Guide to mark the holes for the supporting screws, and then remove the Wall Mount Guide.

4. Using an appropriately sized drill bit, drill a hole in the wall at each marking.

• If the markings do not correspond to the positions of studs, make sure you insert appropriate anchors or mollies into the holes before you insert the support screws. If you use anchors or mollies, make sure the holes you drill are large enough for the anchors or mollies you use.

5. Push a screw (not supplied) through each Holder-Screw, and then screw each screw firmly into a support screw hole.

6. Install the 2 Bracket-Wall Mounts in the correct orientation on the bottom of the Soundbar using 2 Screws.

• When assembling, make sure the hanger part of the Bracket-Wall Mounts are located behind the rear of the Soundbar.

7. Install the Soundbar with the attached Bracket-Wall Mounts by hanging the Bracket-Wall Mounts on the Holder-Screws on the wall.

8. Slide the Soundbar down as shown below so that the Bracket-Wall Mounts rest securely on the Holder-Screws.

• Insert the Holder-Screws into the wide (bottom) part of the Bracket-Wall Mounts, and then slide the Bracket-Wall Mounts down so that the Bracket-Wall Mounts rest securely on the Holder-Screws.

INSTALLING THE SOUNDBAR ABOVE A TV STAND

Component

Rubber-Foot

You can install the Soundbar above TV stands that are less than 3 inches (7.6 cm) in height. To install, attach the Rubber-Feet to the bottom of the Soundbar before placing it in position above the TV stand. Make sure you attach the RubberFeet so that they are beyond the outside edges of the TV stand. Refer to the figure below.

SOFTWARE UPDATE

When the Soundbar is connected to the Internet, software updates automatically occur even when the Soundbar is turned off.

• To use the Auto Update function, the Soundbar must be connected to the Internet. The Wi-Fi connection to the Soundbar will be terminated if the Soundbar’s power cord is disconnected or the power is cut off. If the power is cut off, when the power comes back on or you reconnect the power cord, turn on the Soundbar, and then reconnect it to the Internet.

TROUBLESHOOTING

Before seeking assistance, check the following

The unit will not turn on

• Is the power cord plugged into the outlet?
  • Connect the power plug to the outlet.

A function does not work when the button is pressed.

• Is there static electricity in the air?
  • Disconnect the power plug and connect it again.

Sound dropouts occur in BT mode.

• See the Bluetooth connection sections on pages 12 and 19.

Sound is not produced.

• Is the Mute function on?
  • Press the (Mute) button to cancel the mute function.
• Is the volume set to minimum?
  • Adjust the Volume.

The remote control does not work.

• Are the batteries drained?
  • Replace with new batteries.
• Is the distance between the remote control and Soundbar main unit too far?
  • Move the remote control closer to the Soundbar main unit.

The red LED on the subwoofer blinks and the subwoofer is not producing sound.

• This issue can occur if the subwoofer is not connected to the Soundbar main unit.
  • Try to connect your subwoofer again. (See page 6.)

The subwoofer drones and vibrates noticeably.

• Try to adjust the vibration of your subwoofer.
  • Push the WOOFER button on your remote control up or down to adjust the subwoofer volume. (to -12, or between -6 ~ +6).

Cannot connect to the TV.

• If connected via a wired network
  • Check if the cable is connected correctly.
  • Check the port name to make sure that the cable is connected to the correct port. For instructions, see the page explaining each connection method.
  • Press the (Source) button on the top panel of the Soundbar or on the remote control to check if the mode is correct.
• If connected via a wireless network

Connected via Bluetooth

1. Switch the Soundbar to “BT PAIRING” mode, and then use the TV to search again. (See page 12 for details.)

Connected via Wi-Fi

1. Check if the TV is a compatible model.

• Only Samsung Smart TVs released after 2013 are supported.

2. Check if the TV is connected to Wi-Fi.

• If the TV is not connected to Wi-Fi, use the network menu on the TV to establish a connection. (See the TV user manual.)

3. Check if the Soundbar is connected to Wi-Fi.

• When the Soundbar is connected, you can find it in the list of speakers on your mobile device when you run the SmartThings app. See page 22 for details.

4. Check for a DFS channel.

• If your wireless router (Wi-Fi) is using a DFS channel, you cannot establish a Wi-Fi connection between the TV and Soundbar. Contact your Internet service provider for details.

See other models: RF23R6201SR/AA J7 SM-G977TZSATMB RF23R6301SR/AA RF23R6201DT/AA