Phonak Audéo
TM
P-RL
User Guide
Phonak Audéo P-RL
Phonak Audéo P-RL Trial
2 3
Your hearing aid and charger details
Hearing aid models Earpieces
c Audéo P-RL (P90/P70/P50/P30) c Dome
c Audéo P-RL Trial c SlimTip
c cShell
Charging accessories
c Charger Case Go
incl. power supply and USB cable (< 3 m)
If no box is checked and you do not know the
model of your hearing aid or charging accessories,
please ask your hearing care professional.
The hearing aids described in this user guide
contain a built-in and non-removable rechargeable
lithium-ion battery.
The charger contains a built-in and non-removable
rechargeable lithium-polymer battery.
Please also read safety information regarding
handling rechargeable hearing aids (chapter 23).
Wireless hearing aids
Phonak Audéo P90-RL
Phonak Audéo P70-RL
Phonak Audéo P50-RL
Phonak Audéo P30-RL
Phonak Audéo P-RL Trial
Charging accessories
Phonak Charger Case Go
2021
2021
2021
2021
2021
2021
This user guide is valid for:
5
Your hearing aids and charger have been developed
by Phonak – the world leader in hearing solutions based
in Zurich, Switzerland.
These premium products are the result of decades
of research and expertise and are designed to keep you
connected to the beauty of sound! We thank you for
making such a great choice and wish you many years of
listening pleasure.
Please read the User Guide carefully to make sure that
you understand and get the best out of hearing aids.
For more information regarding features, benets, setup,
use and maintenance or repairs of your hearing aid and
accessories – contact your hearing care professional or
manufacturer representative. Additional information can
be found in the Data Sheet of your product.
Phonak - life is on
www.phonak.com
Contents
Your hearing aid and charger
1. Quick guide
2. Parts of the hearing aid and charger
Using the charger
3. Preparing the charger
4. Charging the hearing aids
Using the hearing aid
5. Left and right hearing aid markings
6. Putting on the hearing aid
7. Removing the hearing aid
8. Multi-function button
9. On/O
10. Tap Control
11. Connectivity overview
1 2. Initial pairing
13. Phone calls
14. Flight mode
15. Rebooting your hearing aid
7
9
12
13
18
19
20
21
22
23
24
25
27
32
35
6 7
Further information
16. Operating, transport and storage conditions
17. Care and maintenance
18. Exchanging the earwax protection
19. Service and warranty
20. Compliance information
21. Information and description of symbols
22. Troubleshooting
23. Important safety information
36
38
41
52
54
61
68
74
1. Quick guide
Left & right hearing aid markings
Charging your hearing aids
Blue marking for left
hearing aid.
Red marking for
right hearing aid.
After placing your hearing aid
in the charger, the indicator
light on the hearing aid will
show the charging state of the
battery until it is fully charged.
When fully charged the
indicator light will be
constantly on, i.e. solid
green light.
Before using your hearing aid for the rst time, it is
recommended to charge it for 3 hours.
8 9
Multi-function button with indicator light
The button has several functions. It
functions as an on/o switch, a volume
control and/or a program change depending
on the hearing aid programming. This is
indicated in your individual instructions.
Phone calls: If paired with a Bluetooth®
enabled phone, a short press will accept
and a long press will reject an incoming call.
On/O: Firmly press the lower part of the button for
3 seconds until the indicator light blinks.
On: indicator light is solid green
O: indicator light is solid red
Enter ight mode: When device is o, press the lower part
of the button for 7 seconds until the solid orange light
appears. Then release the button.
Tap Control (only available for models P90 and P70)
If paired with a Bluetooth enabled device, multiple functions
can be accessed using Tap Control, please refer to chapter 10.
This is also indicated in your individual instructions.
To use Tap Control tap the top of your ear twice.
2. Parts of the hearing aid and charger
The following pictures show the hearing aid model and
charger accessories described in this user guide. You can
identify your personal models by:
• checking “Your hearing aid and charger details” on
page 3.
• comparing your earpieces, hearing aid and charger with
the following models.
Anchor (optional)
Speaker
(without earpiece attached)
Audéo P-RL
Audéo P-RL Trial
Tube
Possible earpieces
cShell SlimTip Dome
Multi-function button
with built-in
indicator light
10 11
Cavity for earpieces
Indicator light for
internal battery status:
0% - 25%
25% - 50%
50% - 75%
75% - 100%
Hearing aid charging slots with left/right indicators
Charger Case Go
Charger Case lid
USB-C connection to external power supply
USB cable (< 3 m) Power supply
External power supply
Reset button
Indicator light for
power connection
12 13
3. Preparing the charger
a) Plug the larger end of
the charging cable
into the power
supply.
b) Plug the smaller end
into the USB port on
the charger.
c) Plug the power
supply into a power
outlet.
d) The indicator light is
green when the
charger is connected
to the power supply.
The Charger Case may also be
used without an external power
supply.
Connecting the power supply
a
b
d
c
Power supply Specications
Power supply input voltage 100-240 VAC, 50/60 Hz,
current 0.25 A
Power supply output voltage 5 VDC +/-10%, current 1 A
Charger input voltage 5 VDC +/-10%, current 500 mA
USB cable specications 5 V min. 1 A, USB-A to USB-C,
maximum length 3 m
4. Charging the hearing aids
The Charger Case Go contains a built-in and
non-removable rechargeable lithium-polymer
battery.
If the built-in battery is fully charged, the hearing
aids can be charged 3 times.
Low power: You will hear two beeps when the
hearing aid battery is low. You will have
approximately 60 minutes before you have to
charge the hearing aids (this can vary, depending on
the hearing aid settings).
The hearing aid contains a built-in and non-
removable rechargeable lithium-ion battery.
Before using your hearing aid for the rst time, it
is recommended to charge it for 3 hours.
The hearing aid must be dry before charging,
see chapter 17.
Please ensure to charge and use the hearing aid
within operating temperature range: +5° to +30°
Celsius (41° to 86° Fahrenheit).
14 15
4.1 Using the charger
Please refer to chapter 3 for how to set up the charger.
1.
Insert the hearing aid into the charging slots and the
earpieces in the large cavity.
Make sure the left and right hearing aid markings match
the left (blue), right (red) indicators next to the charging
slots. The hearing aids will automatically be switched o
when inserted into the charger.
2.
The indicator light on the hearing aid will show the
charging state of the battery until the hearing aid is fully
charged. When fully charged the indicator light will
remain on, i.e. solid green light.
The charging process will automatically stop when the
batteries are fully charged, so the hearing aids can be
safely left in the charger. It can take up to 3 hours to
charge the hearing aids. The Charger Case lid can be
closed while charging.
Charging times
Indicator light Charging state Approx. charging times
0 – 10%
11 – 80%
30 min (30%)
60 min (50%)
90 min (80%)
81 – 99%
100% 3 h
16 17
3.
Remove the hearing aids from the charging slots by
simply lifting them out of the charger.
The hearing aid switches on automatically when removed
from the charger. The indicator light starts blinking.
The solid green light indicates the hearing aid is ready for
use.
To check the remaining battery capacity of the internal
battery, open the lid of the Charger Case Go. The indicator
lights will show the status for 10 seconds.
The lowest indicator light will light up in red when
the internal battery is depleted and cannot charge
the hearing aids any more.
The internal battery of the Charger Case Go is not
charged while the hearing aids are charging.
4.2 Checking the remaining battery capacity
Indicator light for
internal battery status:
0% - 25%
25% - 50%
50% - 75%
75% - 100%
18 19
5. Left and right hearing aid markings
There is a red or blue marking on the back of the hearing
aid and on the speaker. This will tell you if it is a left or a
right hearing aid.
Blue marking
for left hearing aid.
Red marking
for right hearing aid.
6. Putting on the hearing aid
1.
Place the hearing aid behind
your ear.
2.
Insert the earpiece into your
ear canal.
3.
If there is an anchor attached
to the earpiece, tuck it into
the bowl of your ear to secure
your hearing aid.
20 21
7. Removing the hearing aid
Pull on the bend of the tube
and remove the hearing aid
from behind the ear.
8. Multi-function button
It functions as an on/o
switch, a volume control
and/or a program change
depending on the hearing
aid programming. This is
indicated in your individual
“Hearing aid instructions”.
Please ask your hearing care
professional for a printout.
The multi-function button has several functions.
If the hearing aid is paired with a Bluetooth® enabled
phone, a short press on the upper or the lower part of the
button will accept an incoming call and a long press will
reject an incoming call – refer to chapter 13.
22 23
9. On/O
Switch on hearing aid
The hearing aid is congured
to switch on automatically
when removed from the
charger. If this function is not
congured, rmly press and
hold the lower part of the
button for 3 seconds until the
indicator light blinks. Wait until the solid green light
indicates the hearing aid is ready.
Switch o hearing aid
When you switch on the hearing aid you might hear
a start-up melody.
Press and hold the lower part of button for 3 seconds
until the solid red light indicates the hearing is o.
Blinking green Hearing aid is switching on
Solid red for 2 seconds Hearing aid is switching o
Tap Control is only available for models P90 and P70.
If paired with a Bluetooth enabled device, multiple
functions can be accessed using Tap Control e.g.
accept/end phone call, pause/resume streaming,
start/stop voice assistant. This is indicated in your
individual “Hearing aid instructions”.
To use Tap Control tap
the top of your ear twice.
10. Tap Control
24 25
11. Connectivity overview
The illustration below shows the connectivity options
available for your hearing aid.
* The TV Connector can be connected to any audio source such as a TV, PC or hi- system.
** Roger wireless microphones can be connected to your hearing aids as well.
Bluetooth enabled
device, e.g. cell
phone
TV Connector connected to TV*
Roger**
12.1 Initial pairing to a Bluetooth® enabled device
It is only necessary to perform the pairing
procedure once with each device featuring
Bluetooth wireless technology. After the initial
pairing, your hearing aids will connect
automatically to the device. Initial pairing can take
up to 2 minutes.
1.
On your device (e.g. a phone), ensure that Bluetooth
wireless technology is enabled and search for Bluetooth
enabled devices in the connectivity setting menu.
2.
Switch on both hearing aids.
You now have 3 minutes
to pair your hearing aids
with your device.
12. Initial pairing
26 27
For more information about pairing instructions for
Bluetooth wireless technology, specic to some of
the most popular phone manufacturers, go to:
https://www.phonak.com/com/en/support.html
3.
Your device shows a list of Bluetooth enabled devices.
Select the hearing aid from the list to simultaneously pair
both hearing aids. A beep conrms successful pairing.
12.2 Connecting to the device
The connection will be maintained as long as the
device remains ON and within range.
Your hearing aid can be connected to up to two
devices and paired to up to eight devices.
After your hearing aids have been paired to your device,
they will automatically connect again when switched on.
13. Phone calls
Your hearing aids connect directly with Bluetooth®
enabled phones. When paired and connected to your
phone, you will hear the caller’s voice directly in your
hearing aids. Your voice is picked up by the hearing aid
microphones and transmitted to the phone.
Caller’s voice
Your voice
Bluetooth® is a registered trademark owned by the Bluetooth SIG, Inc.
28 29
13.1 Making a call
Enter the phone number and press the dial button.
You will hear the dialing tone through your hearing aids.
Your voice is picked up by the hearing aid microphones
and transmitted to the phone.
13.2 Accepting a call
When receiving a call, a calling notication will be heard
in the hearing aids.
The call can be accepted by taping the top of your ear
twice (only available for models P90 and P70), a short
press on the upper or lower part of the multi-function
button on the hearing aid (less than 2 seconds) or directly
on your phone.
short press
< 2 sec
tap ear
twice
30 31
13.3 Ending a call
A call can be ended by taping the top of your ear twice
(only available for models P90 and P70), a long press on
the upper or lower part of the multi-function button on
the hearing aid (more than 2 seconds) or directly on your
phone.
long press
> 2 sec
tap ear
twice
13.4 Rejecting a call
An incoming call can be rejected by a long press on the
upper or lower part of the multi-function button on the
hearing aid (more than 2 seconds) or directly on your
phone.
long press
> 2 sec
32 33
14. Flight mode
Your hearing aids operate between 2.4 GHz–2.48 GHz
frequency range. When ying some operators require all
devices to be switched into ight mode. Entering ight
mode will not disable normal hearing aid functionality,
only the Bluetooth connectivity functions.
14.1 Enter ight mode
To disable the wireless function and enter ight mode
in each hearing aid:
1.
If the hearing aid is turned o,
proceed to Step 2.
If the hearing aid is on, turn it o
by pressing and holding the lower
part of the button for 3 seconds,
until the indicator light turns solid
red for 2 seconds, signifying that
the hearing aid is switching o.
2.
Press and hold the lower part of
the button. The green indicator
light blinks when the hearing aid
starts up.
3.
Keep pressing the button for
7 seconds, until the indicator light
is solid orange, then release the
button.
The solid orange light indicates the
hearing aid is in ight mode.
In ight mode, your hearing aid cannot connect directly
to your phone.
34 35
14.2 Exit ight mode
To enable the wireless function
and exit ight mode in each
hearing aid:
Switch the hearing aid o and
then on again - refer to chapter 9.
15. Rebooting your hearing aid
Use this technique if your hearing aid is in an error state.
This will not remove or delete any program or settings.
1.
Press the lower part of the button for at least
15 seconds. It does not matter if the hearing aid is
switched on or o before you start pressing the button.
There is no light or acoustic notication at the end of the
15 seconds.
2.
Place the hearing aid in the power-connected charger
and wait until the indicator light blinks green. This can
take up to 30 seconds. The hearing aid is now ready to use.
36 37
16. Operating, transport and storage
conditions
The product is designed such that it functions without
problems or restrictions if used as intended, unless
otherwise noted in these user guides.
Please ensure to use, charge, transport and store the
hearing aids and the charger according to the following
conditions:
Use Charging Transport Storage
Temperature
Maximum
range
Recommended
range
+5° to +40°C
(41° to 104°F)
+5° to +30°C
(41° to 86°F)
-20° to +60°C
(-4° to 140°F
-20° to +60°C
(-4° to 140°F)
+5° to +40°C
(41° to 104°F)
+7° to +22°C
(45° to 72°F)
0° to +20°C
(32° to 68°F)
0° to +20°C
(32° to 68°F)
Humidity
Maximum
range
Recommended
range
0% to 85%
(non
condensing)
0% to 85%
(non
condensing)
0% to 70% 0% to 70%
0% to 60%
(non
condensing)
0% to 60%
(non
condensing)
0% to 60% 0% to 60%
Atmospheric
pressure
500 hPa to
1060 hPa
500 hPa to
1060 hPa
500 hPa to
1060 hPa
500 hPa to
1060 hPa
Please ensure to charge the hearing aids regularly during
long-term storage.
If the device has been subject to storage and transport
conditions outside of the recommended use condition,
wait 15 minutes before starting the device.
38 39
17. Care and maintenance
Diligent and routine care of your hearing aid and charger
contribute to outstanding performance and a long service
life. To ensure a long service life, Sonova AG provides a
minimum of a ve year service period after phase out of
the respective hearing aid , charger and essential
components..
Please use the following specications as a guideline.
Further information regarding product safety, see
chapter 23.2.
General information
Before using hair spray or applying cosmetics, you should
remove your hearing aid from your ear, because these
products may damage it.
Your hearing aids are resistant to water, sweat and dust
under the following conditions:
• After exposure to water, sweat or dust, the hearing aid
is cleaned and dried.
• The hearing aid is used and maintained as described in
this user guide.
Always make sure that the hearing aids and
charger are dry and clean before charging.
40 41
Daily
Hearing aid: Inspect the earpiece for earwax and moisture
deposit and clean the surfaces with a lint-free cloth. Never
use cleaning agents such as household detergents, soap,
etc. for cleaning your hearing aid. It is not recommended
to rinse with water. If you need to clean your hearing aid
intensively, ask your hearing care professional for advice
and information on lters or drying methods.
Charger: Make sure that charger inserts are clean and
clean the surfaces with a lint-free cloth.
Never use cleaning agents such as household detergents,
soap, etc. for cleaning your charger.
Weekly
Hearing aid: Clean the earpiece with a soft, damp cloth or
with a special cleaning cloth for hearing aids. For more
in-depth maintenance instructions or for more than basic
cleaning, please see your hearing care professional. Clean
the charging contacts on the hearing aid with a soft,
damp cloth.
Charger: Remove dust or dirt from the charger inserts
with a lint-free cloth.
Always make sure that the charger is disconnected
from the power mains before cleaning.
18. Exchanging the earwax protection
Your hearing aid is equipped with an earwax protection to
protect the speaker from earwax damage.
Please check the earwax protector regularly and exchange
it if it looks dirty or if the hearing aid volume or sound
quality is reduced. The earwax protection should be
replaced every four to eight weeks on a regular receiver,
and once a week on the ActiveVent™ receiver.
1.
Remove the earpiece from the
speaker by holding the speaker
in one hand and the earpiece in
the other.
18.1.1 Removing the earpiece from the speaker
18.1 Regular receiver with dome
42 43
2.
Gently pull o the earpiece
to remove.
3.
Clean the speaker with a
lint-free cloth.
1.
Gently rotate the CeruShield
Disk in the direction indicated by
the arrows until a free opening
appears under the bin icon.
18.1.2 Exchanging the earwax protection with
CeruShield™ Disk
2.
To remove a used earwax
protector carefully insert the
speaker into the free opening
(under bin icon) until it clicks.
After the click you will see the
used earwax protector in the
opening below the bin icon.
44 45
3.
To insert a new earwax protector
carefully insert the speaker into
the opening where the new
earwax protector is visible
(opposite the bin icon) until it
clicks. After the click you will see
the opening below is empty and
the new earwax protector is now
inside the speaker.
1.
Hold the speaker in one hand
and the earpiece in the other.
18.1.3 Attaching the earpiece to the speaker
2.
Slide the earpiece over the
speaker sound outlet.
3.
The speaker and the earpiece
should t perfectly together.
46 47
18.2 ActiveVent™ receiver with SlimTip
1.
wax lter dispenser
a) rotating disk
b) new lter
c) dispensing slot for used
lters
18.2.1 Parts Explanation
2.
changing tool
a) screw end
for removing used lter
b) forked end
for inserting new lter
b
b
a
a
c
18.2.2 Removing the used wax lter (HF3 Filter)
1.
Hold the earpiece rmly and
secure the rear of the speaker
with your nger.
2.
Insert the screw end of the
HF-3 changing tool into the
speaker of the hearing aid.
48 49
3.
Rotate the changing tool
clock-wise runtil some
resistance is felt.
Pull the changing tool out of
the speaker with the used wax
lter attached to the end.
4.
Insert the used wax lter into
the dispensing slot in the
middle of the wax lter
dispenser.
18.2.3 Inserting a new wax lter
5.
Slide the changing tool to
either side of the dispensing
slot. Lift the changing tool up,
leaving the used wax lter in
dispensing slot.
1.
After removing the used wax
lter from the speaker of the
hearing aid, brush away any
remaining debris.
Rotate the ridged disk of the
wax lter dispenser until a
new wax lter is visible in the
window of the disk.
50 51
2.
Now use the opposite end of
the changing tool (i.e. forked
end) to pick up a new wax
lter.
3.
Insert the forked end of the
changing tool down and pull
up
4.
Insert the new wax lter into the
speaker of the hearing aid.
Make sure to secure the rear of
speaker with your nger.
5.
Once the new lter is securely
placed in the speaker, lift the
changing tool a way in a slight
tilted angle.
Reattach the changing tool to
the wax lter dispenser
52 53
19. Service and warranty
Local warranty
Please ask the hearing care professional where you
purchased your hearing aids and charger about the
terms of the local warranty.
International warranty
Sonova AG oers a one year limited international
warranty, valid from the date of purchase. This
limited warranty covers manufacturing and material
defects in the hearing aid and charger respectively,
but not accessories such as tubes, earpieces, external
receivers. The warranty only comes into force if a
proof of purchase is shown.
The international warranty does not aect any legal
rights that you might have under applicable national
legislation governing sale of consumer goods.
Warranty limitation
This warranty does not cover damage from improper
handling or care, exposure to chemicals or undue stress.
Damage caused by third parties or non-authorized service
centers renders the warranty null and void. This warranty
does not include any services performed by a hearing care
professional in their oce.
Serial numbers
Hearing aid left side:
Hearing aid right side:
Charger Case Go:
Date of purchase:
Authorized hearing care professional
(stamp/signature):
54 55
Europe:
Declaration of Conformity for the hearing aid
Hereby Sonova AG declares that this product meets the
requirements of the Medical Device Regulation 2017/745
as well as the Radio Equipment Directive 2014/53/EU.
The full text of the EU Declaration of Conformity can
be obtained from the manufacturer or the local Phonak
representative whose address can be taken from the
list on www.phonak.com/us/en/certicates (Phonak
worldwide locations).
Australia/New Zealand:
Indicates a device’s compliance with applicable
Radio Spectrum Management’s (RSM) and
Australian Communications and Media Authority
(ACMA) regulatory arrangements for the legal
sale in New Zealand and Australia.
The compliance label R-NZ is for radio products
supplied in the New Zealand market under
conformity level A1.
20. Compliance information
The wireless models listed on page 2 are certied under:
Phonak Audéo P-RL (P90/P70/P50/P30)
Phonak Audéo P-RL Trial
USA FCC ID: KWC-PRL
Canada IC: 2262A-PRL
56 57
Notice 1:
This device complies with Part 15 of the FCC Rules and
with RSS-210 of Industry Canada. Operation is subject to
the following two conditions:
1) this device may not cause harmful interference, and
2) this device must accept any interference received,
including interference that may cause undesired operation.
Notice 2:
Changes or modications made to this device not
expressly approved by Sonova AG may void the FCC
authorization to operate this device.
Notice 3:
This device has been tested and found to comply with
the limits for a Class B digital device, pursuant to Part 15
of the FCC Rules and ICES-003 of Industry Canada.
These limits are designed to provide reasonable protection
against harmful interference in a residential installation.
This device generates, uses and can radiate radio
frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful
interference to radio communications. However, there is
no guarantee that interference will not occur in a
particular installation. If this device does cause harmful
interference to radio or television reception, which can be
determined by turning the equipment o and on, the user
is encouraged to try to correct the interference by one or
more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the device
and receiver.
• Connect the device into an outlet on a circuit
dierent from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV
technician for help.
58 59
Resonant loop antenna
2.4 GHz – 2.48 GHz
GFS
K, Pi/4 DPSK, GMSK
< 2.5 mW
~1 m
4.2 Dual-Mode
HFP (Hands-free prole), A2DP
Radio information of your wireless hearing aid
Antenna type
Operation frequency
Modulation
Radiated power
Bluetooth®
Range
Bluetooth
Proles supported
Compliance with emission and immunity standards
Emission standards EN 60601–1-2:2015
IEC 60601–1-2:2014
EN 55011:2009+A1
CISPR11:2009/AMD1:2010
CISPR22:1997
CISPR32:2012
ISO 7637-2:2011
CISPR25:2016
EN 55025:2017
Operation frequency
W
ireless Power Transfer information of your Charger
1
35 kHz
60 61
Immunity standards EN 60601-1-2:2015
IEC 60601-1-2:2014
EN 61000-4-2:2009
IEC 61000-4-2:2008
EN 61000-4-3:2006+A1+A2
IEC 61000-4-3:2006+A1+A2
EN 61000-4-4:2012
IEC 61000-4-4:2012
EN 61000-4-5:2014
IEC 61000-4-5:2014
EN 61000-4-6:2014
IEC 61000-4-6:2013
EN 61000-4-8:2010
IEC 61000-4-8:2009
EN 61000-4-11:2004
IEC 61000-4-11:2004
IEC 60601-1 (§ 4.10.2):2005
ISO 7637-2:2011
21. Information and description
of symbols
With the CE symbol, Sonova AG conrms
that this product – including accessories –
meets the requirements of the Medical
Devices Regulation (EU) 2017/745 as well as
the Radio Equipment Directive 2014/53/EU.
The numbers after the CE symbol correspond
to the code of certied institutions that were
consulted under the above-mentioned
directives and regulations.
This symbol indicates that the products
described in these user instructions adhere to
the requirements for an applied part of Type
B of EN 60601-1. The surface of the hearing
aid is specied as an applied part of Type B.
Indicates the medical device manufacturer, as
dened in Medical Device Regulation (EU)
2017/745.
62 63
Indicates the date when the medical device
was manufactured
Indicates the Authorized representative in
the European Community. The EC REP is also
the importer to the European Union.
This symbol indicates that it is important for
the user to read and take into account the
relevant information in these user guides.
This symbol indicates that it is important
for the user to pay attention to the relevant
warning notices in these user guides.
Important information for handling and
product safety.
This symbol confers that the electromagnetic
interference from the device is under limits
approved by the US Federal Communications
Commission.
Indicates a device’s compliance with
applicable Radio Spectrum Management’s
(RSM) and Australian Communications and
Media Authority (ACMA) regulatory
arrangements for the legal sale in New
Zealand and Australia
The Bluetooth® word mark and logos are
registered trademarks owned by Bluetooth
SIG, Inc. and any use of such marks by
Sonova AG is under license. Other trademarks
and trade names are those of their respective
owners.
The Compliance Identication Mark indicates
that the device is in accordance with
Brazilian conformity assessment
requirements for equipment under health
surveillance system. OCP indicates the
certication body.
64 65
Japanese mark for certified radio
equipment.
Indicates the manufacturer’s serial number
so that a specic medical device can be
identied.
Indicates the manufacturer’s catalogue
number so that the medical device can be
identied.
Indicates that the device is a medical device.
This symbol indicates that it is important for
the user to read and take into account the
relevant information in this user guide.
Ingress Protection Rating. IP68 rating
indicates that the hearing aid is water and
dust resistant. It survived continuous
immersion in 1 meter of water for 60
minutes and 8 hours in a dust chamber as
per the IEC60529 standard.
Temperature during transportation and
storage: –20° to +60° Celsius (–4° to +140°
Fahrenheit).
Humidity during transportation and storage:
0% to 70%, if not in use. See instruction in
chapter 23.2 regarding drying the hearing aid
after use.
Atmospheric pressure during transportation
and storage: 500 hPa to 1060 hPa
During transportation keep dry.
66 67
Symbols applicable to the European power supply only
Power supply with double isolation.
Device designed for indoor use only.
Safety isolating transformer, short circuit
proof.
The symbol with the crossed-out garbage bin
is to make you aware that this hearing aid as
well as the charger may not be thrown away
as normal household waste. Please dispose of
old or unused hearing aids and charger, at
waste disposal sites intended for electronic
waste, or give your hearing aid and charger
to your hearing care professional for
disposal. Proper disposal protects the
environment and health
68 69
Problem Causes What to do
Hearing aid not
functioning
Speaker/earpiece blocked Clean speaker opening/earpiece
Hearing aid switched o Press lower part of multi-function button for 3 seconds (chapter 9)
Battery fully discharged Charge hearing aid (chapter 4)
Hearing aid whistles Hearing aid not inserted correctly into ear Insert hearing aid correctly (chapter 6)
Cerumen in ear canal Contact your ENT/GP or hearing care professional
Hearing aid too loud Volume too loud Decrease volume if volume control available (chapter 8)
Hearing aid not loud
enough or distorted
Volume too low Increase volume if volume control available (chapter 8)
Low battery Charge hearing aid (chapter 4)
Speaker/earpiece blocked Clean speaker opening/earpiece
Hearing has changed Contact you hearing care professional
Hearing aid plays two
beeps
Indication for low battery Charge hearing aid (chapter 4)
Hearing aid will not
switch on
Battery fully discharged Charge hearing aid (chapter 4)
Button was inadvertently deactivated by
pressing the button longer than 15 seconds
Perform step 2 of the rebooting process (chapter 15)
Indicator light on hearing
aid does not light up when
hearing aid placed in
charging slots
Hearing aid not inserted correctly
into charger
Insert hearing aid correctly into charger (chapter 4)
Hearing Aid battery fully discharged Wait three hours after placing hearing aid in charger, regardless of
LED behavior
Lowest indicator light on
Charger Case Go constantly
red
Charger Case error push reset button for min. 8 seconds
22. Troubleshooting
70 71
Problem Causes What to do
Indicator light on hearing
aid is solid red while
hearing aid is in the
charger
Hearing aid is out of its operating
temperature range
Warm hearing aid up. Operating temperature range is +5° to +40°
Celsius (+41° to +104° Fahrenheit)
Faulty battery Contact your hearing care professional
Indicator light on hearing
aid switches o when
hearing aid is removed
from charger
“Auto On” feature is disabled Switch on the hearing aid (chapter 9)
Hearing aid with
ActiveVent™ receiver is not
working properly
Vent in wrong position (e.g. closed) Press upper part of multi-function button for 3 seconds
Wax Clean the speaker opening and / or change the wax lter (chapter 18.2)
Contact your hearing care professional
Other
ActiveVent speaker feels
loose in earpiece or has
separated completely from
earpiece
Speaker dislodged from earpiece (i.e during
exchange of earwax protection)
Push the speaker back into the earpiece.. If the speaker is still loose
contact your hearing care professional.
Indicator light on hearing
aid remains solid green
after removal from charger
Indicator light on hearing aid was red when
hearing aid was placed into the charger
Reboot the hearing aid (chapter 15)
Battery does not last the
whole day
Shortened battery life Contact your hearing care professional. A battery replacement may
be required
Phone call function does
not work
Hearing aid is in ight mode Switch hearing aid o and then on again (chapter 14.2)
Hearing aid not paired to the phone Pair hearing aid to the phone (chapter 12)
72 73
If the problem persists, contact your hearing care
professional for assistance.
Charging does not start
(when charger connected
to power supply)
Hearing aid not inserted correctly into
charger
Insert hearing aid correctly into charger (chapter 4.1)
Charging does not start
(when charger not
connected to power supply)
Internal battery of charger discharged Connect charger to power supply (chapter 3)
Hearing aid not inserted correctly into
charger
Insert hearing aid correctly into charger (chapter 4.1)
Problem Causes What to do
Please check https://www.phonak.com/com/en/support.html for further
information.
74 75
23. Important safety information
Please read the information on the following pages before
using your hearing aid.
Intended use
The hearing aid is intended to amplify and transmit sound
to the ear and thereby compensate for impaired hearing.
The Phonak Tinnitus Balance software feature is intended
for use by people with tinnitus who also desire
amplication. It provides supplementary noise stimulation
which can help defocus the user`s attention from their
tinnitus.
The charger is used to charge the rechargeable hearing aid,
and to carry the hearing aid when not being worn.
Indications
Presence of hearing loss.
Presence of hearing loss in combination with tinnitus.
Contraindications
Evidence of active or chronic middle or outer ear pathology,
chronic drainage or discharge, evidence of chronic
inammation.
A hearing aid will not restore normal hearing and will not
prevent or improve a hearing impairment resulting from
organic conditions. Infrequent use of a hearing aid does not
permit a user to attain full benet from it. The use of a
hearing aid is only part of hearing habilitation and may
need to be supplemented by auditory training and
instruction in lipreading.
The hearing aid is suitable for the home healthcare
environment and due to their portability it may happen that
it is used in professional healthcare facility environment like
physician oces, dental oces etc.
Target population
The target population is primarily the adult population over
18 years of age. This product may also be used with
children 36 months of age or older (not applicable in
combination with ActiveVent™ receiver). Individuals with
76 77
cognitive impairment will require constant supervision by a
caregiver.
The target group for the Phonak Tinnitus Balance software
feature are adults 18 years of age or older with tinnitus who
also desire amplication.
Any serious incident that has occurred in relation to the
hearing aid, should be reported to the manufacturer
representative and the competent authority of the state of
residence. The serious incident is described as any incident
that directly or indirectly led, might have led or might lead
to any of the following:
a) the death of a patient, user or other person
b) the temporary or permanent serious deterioration of
a patient’s, user’s or other person’s state of health
c) a serious public health threat
To report an unexpected operation or event, please contact
the manufacturer or a representative.
The rechargeable hearing aids contain lithium-ion batteries
and the charger contains a lithium-polymer battery that can
be taken onto airplanes as carry-on luggage. The charger
cannot be placed in the checked-in baggage and can only be
placed in the carry-on luggage.
Your hearing aids operate between 2.4 GHz -2.48 GHz
frequency range. When ying please check if
ight operator requires devices to be switched
into ight mode, see chapter 14.
The hearing aids (specially programmed for each hearing loss)
must only be used by the intended person. They should not be
used by any other person as they could damage hearing.
Changes or modications to the hearing aid that were not
explicitly approved by Sonova AG are not permitted. Such
changes may damage your ear or the hearing aid.
23.1 Hazard warnings
78 79
Do not use the hearing aids and charging accessories in
explosive areas (mines or industrial areas with danger of
explosions, oxygen rich environments or areas where
ammable anesthetics are handled) or where electronic
equipment is prohibited.
If you feel pain in or behind your ear, if it is inamed or if skin
irritation and accelerated accumulations of earwax occur,
please check with your hearing care professional or physician.
Titanium shells of custom hearing aids and earpieces can
contain small quantities of acrylates from adhesives. People
who are sensitive to such substances may potentially
experience an allergic skin reaction. Please stop using the
device immediately if such a reaction occurs and check with
your hearing care professional or physician.
In very rare cases, the dome can remain in your ear canal
when removing the hearing tube from the ear. In the unlikely
case that the dome does get stuck in your ear canal, it is
strongly recommended to see a physician for safe removal.
To prevent pushing the dome towards the eardrum, never try
to re-insert the speaker into the ear canal.
Hearing programs in the directional microphone mode reduce
background noises. Please be aware that warning signals or
noises coming from behind, e. g. cars, are partially or entirely
suppressed.
This hearing aid is not for children below 36 months. The
usage of this device by children and individuals with cognitive
impairment should be supervised at all times to ensure their
safety. The hearing aid is a small device and contains small
parts. Do not leave children and individuals with cognitive
impairment unsupervised with this hearing aid. If swallowed,
consult a physician or hospital immediately as the hearing aid
or its parts can cause choking!
Keep the charger out of reach of children, individuals with
cognitive impairment and pets.
Only authorized personnel are allowed to open the charger
due to possible electrical hazard.
Do not cover the charger case while charging, e.g. with
a cloth etc.
80 81
The following is only applicable for persons with active
implantable medical devices (i.e. pacemakers, debrillators,
etc.):
• Keep the wireless hearing aid at least 15 cm
(6 inches) away from the active implant. If you experience any
interference, do not use the wireless hearing aids and contact
the manufacturer of the active implant. Please, note that
interference can also be caused by power lines, electrostatic
discharge, airport metal detectors etc.
• Keep magnets (i.e. EasyPhone magnet, etc.) at least 15 cm
(6 inches) away from the active implant.
• If using a Phonak wireless accessory, consult the chapter
“Important safety information” in your wireless accessory
user guide.
Use of this equipment adjacent to or stacked with other
equipment should be avoided because it could result in
improper operation. If such use is necessary, this equipment
and the other equipment should be observed to verify that
they are operating normally.
Use of accessories, transducers and cables other than those
specied or provided by the manufacturer of this equipment
could result in increased electromagnetic emissions or
decreased electromagnetic immunity of this equipment and
result in improper operation.
Portable RF communications equipment (including peripherals
such as antenna cables and external antennas) should be used
no closer than 30 cm (12 inches) to any part of the hearing
aids, including cables specied by the manufacturer.
Otherwise, degradation of the performance of this equipment
could result.
The USB port of the charger is to be used for the described
purpose only.
For charger, use only IEC 62368-1 and/or EN60601-1
certied equipment with an output rating of 5 VDC.
Min. 500 mA.
82 83
Hearing aids should not be tted with domes / wax protection
systems when used by clients with perforated eardrums,
inamed ear canals or otherwise exposed middle ear cavities.
In these cases, we recommend the use of a custom earpiece. In
the unlikely case that any part of this product should remain
in the ear canal, it is strongly recommended to see
a medical specialist for safe removal.
Avoid strong physical impacts to the ear when wearing a
hearing aid with customized earpiece. The stability of
customized earpieces is designed for normal use. A strong
physical impact to the ear (e.g. during sports) may cause the
customized earpiece to break. This may lead to perforation of
the ear canal or eardrum.
After mechanical stress or shock to the customized earpiece,
please ensure that it is intact before placing it in the ear.
Protect your hearing aid and charging accessories
from heat (never leave near a window or in the car). Never use
a microwave or other heating devices to dry your hearing aid
or charging accessories (due to risk of re or explosion). Ask
your hearing care professional about suitable drying methods.
Do not place the charging accessories close to an induction
cooking surface. Conductive structures inside the charging
accessories could absorb inductive energy resulting in thermal
destruction.
The dome should be changed every three months or when it
becomes sti or brittle. This is to prevent the dome from
detaching from the tube spout during insertion into or
removal from the ear.
23.2 Information on product safety
84 85
Do not drop your hearing aid or charging accessories!
Dropping onto a hard surface can damage your hearing aid or
charging accessories.
Charger and power supply must be protected against shocks.
If the charger or power supply is damaged after a shock, the
devices must not be used anymore.
If you are not using your hearing aid for a long period of time,
store it in a box with a drying capsule or in a well ventilated
location. This allows moisture to evaporate from your hearing
aid and prevents a potential impact on its performance.
Special medical or dental examination including radiation
described below, may adversely aect the correct functioning
of your hearing aids. Remove and keep them outside the
examination room/area before undergoing:
• Medical or dental examination with X-ray (also CT scan).
• Medical examinations with MRI/NMRI scans, generating
magnetic elds.
Hearing aids don’t need to be removed when passing security
gates (airports etc.). If X-ray is used at all, it will be in very low
doses, and will not aect the hearing aids.
Do not use your hearing aid in areas where electronic
equipment is prohibited.
The hearing aids have to be dry before charging. Otherwise the
charging reliability cannot be guaranteed.
Only use approved charger described in this user guide for
charging your hearing aids, otherwise the devices may be
damaged.
Your hearing aid(s) contain a lithium-ion battery and the
charger contains a lithium-polymer battery, both with a Watt
hour rating <20 Wh which have been tested according
to UN 38.3 of the “UN Manual of Tests and Criteria” and
should be shipped in accordance with all the rules and
regulations on the safe shipment of lithium-ion and lithium-
polymer batteries.
87
86
Your hearing aid(s) may contain personal data. Please ensure
safe disposal to prevent any misuse.
Notes
Your hearing care professional:
029-0903-02/V1.01/2021-05/YB/PM © 2021 Sonova AG All rights reserved
Manufacturer:
Sonova AG
Laubisrütistrasse 28
CH-8712 Stäfa
Switzerland
www.phonak.com
