1. About your Omni E28
1.1 What's in the Box
1.2 Overview
1.3 Button Controls
1.4 LED Indication
2. Preparing Your Omni E28
2.1 Install the Omni Station
2.2 Charge Your RoboVac
2.3 Download the App
2.4 Reset the Wi-Fi Connection
3. Using Your Omni E28
3.1 Important Tips Before Use
3.2 Mapping
3.3 Set Up No-Go Zone and No-Mop Zone
3.4 Schedule Cleaning
3.5 Select a Cleaning Mode
4. Using the Mopping System
5. Using RoboVac with Alexa, Siri, or Google Assistant Compatible
Devices
6. Enabling / Disabling Child Safety Lock
7. Using the Portbale Deep Cleaner
7.1 Preparing Your Portable Deep Cleaner
7.2 Start Cleaning
7.3 Enabling Self-cleaning Mode
7.4 After Use
8. Cleaning and Maintenance
8.1 Clean the Dustbin and Filter
8.2 Clean the Rolling Brush
8.3 Clean the Side Brush and CornerRover Arm
8.4 Clean the Sensors, Cameras, and Charging Pins
8.5 Clean the Dirty Water Tank
8.6 Clean the Cleaning Tray
9. Troubleshooting
10. Specifications
11. Customer Service
1. About your Omni E28
1.1 What's in the Box
Portable Deep Cleaner Omni Station Robot Vaccum Cleaner (RoboVac)
Detachable Base Quick Start Guide Safety Sheet
1.2 Overview
❷
❸
❶
❹
❺
❻
❶
RGB Camera+ LED Light
❷
Buttons
❸
Navigation Lidar
❹
Dirty Water Collection Port
❺
Charging Contact Pins (×2)
❻
Water Injection Port
❸
❹
❺
❶
❷
❽
❾
❼
❻
❶
Detachable Mopping Roller
❷
Drop Sensors (×6)
❸
Wheels (×2)
❹
CornerRover Arm
❺
Carpet Detection Sensor
❻
Swivel Wheel
❼
Side Brush
❽
DuoSpiral™ Brushes
❾
Brush Guard
❶
❷
❹
❸
❶
Dustbin
❷
Handle
❸
Release Latch
❹
Filter
❷
❶
❸
❹
❼
❺
❻
❶
Detachable Base
❷
Cleaning Tray
❸
LED Indicator
❹
Clean Water Tank
❺
Dirty Water Tank
❻
Air Outlet
(with Removable Noise-
Reduction Foam Inside)
❼
Disposable Dust Bag
❷
❶
❹
❸
❺
❶
Self-cleaning Button
• Press to enable self-cleaning of the
Portable Deep Cleaner
❷
Spray Trigger
• Press and hold to dispense water
❸
Nozzle
❹
Power Button
• Press to power on or o the Portable
Deep Cleaner
❺
Cleaning Brush
1.3 Button Controls
• Long press (3s): Power on or o
• Short press: Pause / resume the current task when working
• Short press: Return RoboVac to the Omni Station
• Long press simultaneously (3s): Reset the Wi-Fi connection
1.4 LED Indication
You can see the status of RoboVac, OmniStation and Portable Deep Cleaner from the LED indicators.
LED Indication Description Status
RoboVac
Pulsing white Powered On
Steady white Working normally
Breathing red Low battery
Steady red
• Low battery
• Error (Please refer to in-app
instructions for solutions)
Flashing red quickly
Error (Please refer to in-app
instructions for solutions)
Omni Station
The ring lights up in
white
Powered on
Steady white Working normally
Breathing white
Dust collection / Mop
cleaning
Steady red
Error (Please refer to in-app
instructions for solutions)
O Power disconnected
Portable Deep
Cleaner
Steady white
• Connected to power
• Working normally
Flashing white (three
times)
The Portable Deep Cleaner
is placed back on the Omni
Station
Breathing white
Pressing on the spray trigger
/ self-cleaning button
Steady red
Error (Please refer to in-app
instructions for solutions)
O Power disconnected
2. Preparing Your Omni E28
2.1 Install the Omni Station
1. Add the Floor Cleaner to the Omni Station.
2. Assemble the Portable Deep Cleaner onto the Omni Station.
3. Install the detachable base by pressing down both sides of it firmly.
• Make sure the detachable base is seamlessly connected to the Omni Station, otherwise the robot will fail
to return to the Omni Station smoothly.
4. Place the Omni Station in a location that has strong Wi-Fi signal and the robot can easily access. It is
recommended to place it against a wall and on a hard, level surface. Connect the power cord to the Omni Station
and a wall outlet. When the Omni Station connects to AC power, the LED ring of the clean water tank will light up in
white.
1.6 ft / 0.5 m
1.6 ft / 0.5 m
3.28 ft / 1 m
• The recommended clearance on the illustration is a suggested value based on testing, to ensure the
robot operates optimally, returns to the station for charging, and cleans the designated area eectively.
You may adjust the clearance distance as necessary to suit the actual working environment of the robot.
• Always keep the Omni Station plugged in to ensure the infrared connection between the robot and the
Omni Station is successful, otherwise the robot will not automatically return to it.
5. Take out the clean water tank. Add clean water until it reaches the MAX water line.
MAX
• Please do not add hot water into the tank to avoid shortening its service life.
6. Reinstall the clean water tank. Ensure that both the clean water tank and dirty water tank are securely locked;
otherwise the station will not operate normally during subsequent use.
2.2 Charge Your RoboVac
1. Remove the foam blocks and all the protective films on RoboVac.
❶
❷
❸
❹
2. Attach the robot to the Omni Station. RoboVac will power on and start charging automatically.
2.3 Download the App
To enjoy all the available features, it is recommended to download the app.
1. Download the app from the App Store (iOS devices) or Google Play (Android devices). You can also get the app
by scanning the QR code printed on the Quick Start Guide (included in the package).
2. Open the app, create a new account or log into your own eufy account.
3. Tap the “+” icon to add the device.
4. Follow the instructions in the app to set up the Wi-Fi connection.
2.4 Reset the Wi-Fi Connection
If you bump into issues when connecting your RoboVac to the eufy app, try to reset the Wi-Fi connection.
Press and hold the power and recharge buttons simultaneously for 3 seconds until you hear a voice prompt.
3s
You will hear a voice prompt when the Wi-Fi connection has been reset, and the LED indicators on RoboVac will
quickly flash white. Now you can follow the instructions in the app to set up the Wi-Fi connection.
3. Using Your Omni E28
• All UI images shown in this section are for illustration only, and they may be subject to change due to
software updates. Please refer to the actual App interface for the most accurate information.
3.1 Important Tips Before Use
3.1.1 For RoboVac
A. Remove power cords and small objects (socks/toys/slippers/towels/weighing scales, etc.) from the floor that
may entangle RoboVac.
B. Fold tasseled edges of rugs underneath to prevent tangling RoboVac. Avoid cleaning high-pile rugs or rugs
thicker than 0.83 in / 21 mm as they may cause RoboVac to malfunction.
C. Before mapping, it is strongly recommended to place physical barriers in front of fireplaces and certain areas (i.e.
air vents) that may cause damage to the robot if entered. For future use, set up virtual boundaries in the eufy app
to prevent the robot from falling down staircases.
D. Avoid vacuuming large amounts of water as it will potentially damage the device.
E. RoboVac may climb on top of objects less than 0.83 in / 21 mm in height. Remove these objects if possible.
F. Anti-drop sensors will prevent RoboVac from tumbling down stairs and steep drops in most cases. Sensors are
less eective if dirty or used on carpeted / reflective floors. Place physical barriers or set a “No-Go” zone to block
o areas where RoboVac may fall.
3.1.2 For Portable Deep Cleaner
A. Before using the Portable Deep Cleaner (PDC) for fabric cleaning, ensure the water tank is filled with clean water.
Do not use corrosive or flammable liquids.
B. Do not use the PDC on delicate fabrics or surfaces that may be damaged by water or vigorous scrubbing. Test
on a small, inconspicuous area before cleaning the entire surface.
C. Ensure the PDC’s power cord is fully extended and not tangled during use to avoid tripping hazards or damage
to the cord.
D. After use, empty the dirty water tank and clean the spray nozzle and brush to prevent clogging or residue
buildup.
E. When returning the PDC to the base station, ensure the hose is properly coiled to avoid damage or tangling.
3.2 Mapping
This feature is designed to help your robot eciently learn the layout of your home, ensuring thorough and
systematic cleaning. By creating a detailed floor plan, your robot can navigate and clean with precision.
To maximize the eciency and accuracy of the mapping process, please follow these steps:
• Open All Doors: Ensure all doors within the cleaning area are open. This allows the robot to access and map
each room seamlessly.
• Block O Restricted Areas: If there are specific zones you don't want the robot to enter, use physical barriers to
block these areas. This can enhance mapping accuracy and prevent the robot from entering unwanted spaces.
After the mapping is completed, you can remove physical barriers, and set up restricted areas to prevent the
robot from entering those areas.
• Remove Obstacles: Clear any objects, such as toys, cables, or small furniture, that might obstruct the
robot's path or become entangled in its brushes. This helps the robot move freely and map the area without
interruptions.
• Do Not Move the Base Station: Once the floor plan is created, avoid relocating the base station. The robot relies
on the base station as a reference point for navigation and mapping. Moving it may disrupt the accuracy of the
floor plan.
To start the mapping process, tap "Start" in the app.
3.3 Set Up No-Go Zone and No-Mop Zone
With the eufy app, you can set up a “No-Go Zone” or “No-Mop Zone” as a restricted area. This eliminates the need
to use physical barriers, including boundary strips. This feature is only designed for dividing the cleaning zones, not
for isolating hazardous areas.
3.4 Schedule Cleaning
With the eufy app, you can schedule RoboVac to start cleaning at a particular time.
• You can set the time and customize cleaning schedules from Sunday to Saturday on the eufy app. This
function is only available on the app.
• During the Do Not Disturb period, RoboVac will remain silent, with automatic dust collection and voice
notifications disabled.
3.5 Select a Cleaning Mode
You can start / pause cleaning or select the desired cleaning mode via the eufy app.
In each cleaning mode, you can further customize the modes, duration, water level, suction level, and other
settings.
3.5.1 House Cleaning Mode
Tap "Start" in the eufy app to enable House Cleaning mode.
After startup, RoboVac moves from the Omni Station and automatically determines its cleaning route. When
cleaning is finished, RoboVac automatically returns to the Omni Station.
• To pause cleaning, tap "Pause" in the eufy app, or press the power button on RoboVac.
3.5.2 Room Cleaning Mode
In this mode, your house is automatically divided into several rooms for cleaning in the eufy app. You can also
customize your room settings in the app. RoboVac will clean the selected rooms only and return to the Omni Station
after cleaning.
• Enable Room Cleaning mode only after RoboVac has created the map.
• It is recommended that RoboVac moves from the Omni Station to start room cleaning.
3.5.3 Zone Cleaning Mode
In this mode, you can set up a cleaning zone and customize its size in the eufy app, RoboVac will clean the selected
zone only.
4. Using the Mopping System
1. Start cleaning. RoboVac will automatically vacuum and mop. During mopping, you can choose between three
water levels via the eufy app.
2. Regularly empty and clean the dirty water tank to prevent mildew or unpleasant smells. For instructions on how
to clean the dirty water tank, refer to the “Cleaning and Maintenance” section in this User Guide.
5. Using RoboVac with Alexa, Siri, or Google Assistant Compatible
Devices
Amazon Alexa or the Google Assistant are smart voice control devices that enable you to control RoboVac with
your voice.
Before you start, make sure:
• RoboVac is attached to the Omni Station to ensure there is enough power.
• RoboVac is connected with the eufy app.
• To control your RoboVac with Siri, make sure you have an iPhone or iPad running a recent version of iOS.
To control RoboVac with Alexa, Siri, or Google Assistant:
1. Click on the top left corner of eufy app's main interface, then find "Smart Integrations" in the dropdown menu.
2. Follow the on-screen instructions to complete the setup.
6. Enabling / Disabling Child Safety Lock
Activate the child safety lock in the eufy app: More Setting > Child Lock
Once the child safety lock is enabled, all buttons will be locked to prevent children from damaging the device or
accidentally getting hurt.
7. Using the Portbale Deep Cleaner
7.1 Preparing Your Portable Deep Cleaner
1. Unplug the Omni Station, then remove the cleaner's cover and detach the cleaner from the Omni Station.
2. Move the cleaner to the area that needs cleaning, then connect it to a power source.
7.2 Start Cleaning
1. Remove the nozzle from the slot, then unwind the coiled water hose from the cleaner.
❶ ❷
2. Spray an appropriate amount of fabric cleaner onto the stain and let it sit for 1 minute.
1 min
3. Press and hold the spray trigger to dispense water evenly over the stained area, such as carpets, sofas, or other
fabric surfaces. This will help dissolve the stain. Then, use the brush to gently scrub the surface while the cleaner
simultaneously extracts the water and stain mixture.
①
②
• After cleaning, allow the cleaner to run for an additional 5 seconds before turning it o. This will enable
the fan to extract any remaining water from the hose.
7.3 Enabling Self-cleaning Mode
After cleaning, press the self-cleaning button to automatically clean the inside of the hose and the nozzle.
• The self-cleaning process will take 5 seconds. During this process, ensure the brush is in an upright
position.
7.4 After Use
1. Unplug the cleaner. Wind the hose around the cleaner in two tidy loops, then firmly secure the nozzle into the slot.
❶ ❷
• Ensure not to wrap the hose too tightly, as this could cause it to deform and prevent the cover of Portable
Deep Cleaner from closing properly.
2. Gently place the cleaner back on the station, and place the cover on and ensure it is securely positioned in the
slot.
• When the Portable Deep Cleaner is back in the station, remember to connect the Omni Station to a
power source so that RoboVac can function normally in subsequent use.
8. Cleaning and Maintenance
Prior to cleaning and maintaining, power o the device and unplug the power adapter. Any other servicing should
be performed by an authorized service representative.
For optimal performance, follow the instructions below to clean and maintain E28 regularly. The cleaning and
replacement frequency will depend on your usage habits.
Recommended Cleaning and Replacement Frequency
Components Cleaning Frequency Replacement Frequency
Dustbin Once a week -
Large Filter of Dirty Water
Reservoir
Once a month -
Filter Valve Assembly - Every 6 months
Dirty Water Tank of Omni Station
Empty and clean once a week (or
when full)
-
Dustbag -
Every 3 months (or when
prompted)
Cleaning Tray Every 2 weeks -
Mopping Roller - Every 3-6 months
Filter Once a week Every 3-6 months
Side Brush Once a month
Every 3-6 months (or when visibly
worn)
Brush Guard Once a month
Every 3-6 months (or when visibly
worn)
Rolling Brush Once a month Every 6 months
Sensors Once a month -
Charging Pins Once a month -
Swivel Wheel Once a month -
8.1 Clean the Dustbin and Filter
❶
Open the top cover and take out the Dustbin.
❷
Pull the release latch to open the cover. Take out the filter.
❸
Empty the dustbin.
❹
Tap the filter to remove dust.
❺
Rinse the Dustbin and filter thoroughly with water.
❻
Air-dry the Dustbin and filter completely before next use.
❼
Place the filter back into the Dustbin.
❽
Push the Dustbin back into the main unit.
❶ ❷ ❸ ❹
❺ ❻ ❼ ❽
• Do not use the filter if it is not completely dry, otherwise it may aect the cleaning performance.
• Do not use a brush, hot water, or any detergent to clean the filter.
8.2 Clean the Rolling Brush
❶
Push the release tabs to unlock the brush guard.
❷
Push the side of one rolling brush inward and gently flip it up.
❸
Gently twist and pull out the rolling brush.
❹
Push the side of the other rolling brush inward and gently flip it up.
❺
Gently twist and pull out the other rolling brush.
❻
Rinse both rolling brushes and brush guard with running water. Air dry the rolling brushes and brush guard
completely before next use.
❼
Reinstall one side of the rolling brush and snap it into place.
❽
Reinstall the other side of the rolling brush and snap it into place.
❾
Press down to snap the brush guard into place.
❶ ❷ ❸ ❹
❺ ❻ ❼
❾
❽
①
②
① ②
①
②
①
②
①
②
8.3 Clean the Side Brush and CornerRover Arm
Foreign substances, such as hair, can easily get tangled in the side brush and CornerRover Arm, so it is best to
clean them regularly.
❶
Remove the side brush.
❷
Carefully unwind and pull o any hair or substances attached to the side brush and CornerRover Arm.
❸
Clean the side brush with water.
❹
Air dry the side brush before next use.
❺
Reinstall the side brush on the machine.
❶ ❷ ❸
❹ ❺
8.4 Clean the Sensors, Cameras, and Charging Pins
To maintain the best performance, clean the sensors and charging contact pins regularly.
• Dust o the sensors and charging contact pins using a soft cloth.
8.5 Clean the Dirty Water Tank
❶
Remove the dirty water tank from the Omni Station.
❷
Empty the dirty water tank.
❸
Rinse the dirty water tank thoroughly with running water.
❶ ❷ ❸
8.6 Clean the Cleaning Tray
❶
Remove the cleaning tray from the Omni Station.
❷
Rinse the cleaning tray thoroughly with water, and clean it with a brush.
❸
Place it back into the Omni Station.
❶ ❷ ❸
9. Troubleshooting
When an error occurs, please refer to the in-app instructions for solutions. If the problem persists, please contact
support@eufy.com for help.
10. Specifications
Model name T2352
Dimensions 346*327*111mm
Weight 11.46 lb
Battery Li-ion 5200mAh DC14.6
Input 20V
⎓
1.8A
Maximum output power 60 W
Normal operating output
power
55 W
Charging Time 3.5h
Clean Water Tank 120ml
Dirty Water Tank 180ml
Model name T2352
Dimensions 371.5*484*464mm
Weight 21.38 lb
Input
US/JP/KR/CA Version: 100-127V, 50-60Hz;
EU/UK/AU/MEA Version: 220-240V, 50-
60Hz;
Power (Dry and charge) 130W
Power (Dust Collection) 900W Max
Power of Portable Deep
Cleaner
EU /AU /KR Version:
450W, 400W (during water suction)
US / JP Version:
400W, 400W (during water suction)
Clean Water Tank 2.5L
Dirty Water Tank 1.8L
• As voltages vary across dierent countries and regions, we recommend purchasing the machine version
specific to your location to avoid potential safety hazards and equipment damage.
11. Customer Service
Contact Us:
support@eufy.com
www.eufy.com
(US/CA) +1 (800)994 3056
(UK) +44 (0) 1604 936 200
(DE) +49 (0) 69 9579 7960
(JP) +81 03 4455 7823
For video tutorials, FAQs, warranty policies, and more information, please visit https://support.eufy.com/
Hereby, Anker Innovations Limited declares that this device is in compliance with The Product Security and
Telecommunications Infrastructure (Security Requirements for Relevant Connectable Products) Regulations 2023.
For the Statement of Compliance, visit the website: https://www.eufy.com/uk/psti-related.
A. the equipment does not have a standby mode or other equivalent state in terms of energy eciency
requirements, power management function or the ability to deactivate wireless network connections mode;
B. the power consumption of the equipment is likely to be higher than other equipment models meeting these
functional requirements.
1. Power consumption in standby mode: ≤ 0.5 W
2. Power consumption in standby mode with Display: ≤ 0.8 W
3. Power consumption in networked standby mode: ≤ 2 W
4. Power management: ≤ 20 min
