1. About your Omni E28
1.1 What's in the Box
1.2 Overview
1.3 Button Controls
1.4 LED Indication
2. Preparing Your Omni E28
2.1 Install the Omni Station
2.2 Charge Your RoboVac
2.3 Download the App
2.4 Reset the Wi-Fi Connection
3. Using Your Omni E28
3.1 Important Tips Before Use
3.2 Mapping
3.3 Set Up No-Go Zone and No-Mop Zone
3.4 Schedule Cleaning
3.5 Select a Cleaning Mode
4. Using the Mopping System
5. Using RoboVac with Alexa, Siri, or Google Assistant Compatible Devices
6. Enabling / Disabling Child Safety Lock
7. Using the Portbale Deep Cleaner
7.1 Preparing Your Portable Deep Cleaner
7.2 Start Cleaning
7.3 Enabling Self-cleaning Mode
7.4 After Use
8. Cleaning and Maintenance
8.1 Clean the Dustbin and Filter
8.2 Clean the Rolling Brush
8.3 Clean the Side Brush and CornerRover Arm
8.4 Clean the Sensors, Cameras, and Charging Pins
8.5 Clean the Dirty Water Tank
8.6 Clean the Cleaning Tray
9. Troubleshooting
10. Speci
fi
cations
11. Customer Service
1. About your Omni E28
1.1 What's in the Box
1.2 Overview
1.3 Button Controls
1.4 LED Indication
You can see the status of RoboVac, OmniStation and Portable Deep Cleaner from the LED indicators.
LED Indication Description Status
RoboVac
Pulsing white Powered On
Steady white Working normally
Breathing red Low battery
Steady red
Low battery
Error (Please refer
to in-app
instructions for
solutions)
Flashing red quickly
Error (Please refer to in-app
instructions for solutions)
Omni Station
The ring lights up in
white
Powered on
Steady white Working normally
Breathing white
Dust collection / Mop
cleaning
Steady red
Error (Please refer to in-app
instructions for solutions)
O
ff
Power disconnected
LED Indication Description Status
Portable Deep
Cleaner
Steady white
Connected to power
Working normally
Flashing white (three
times)
The Portable Deep Cleaner
is placed back on the Omni
Station
Breathing white
Pressing on the spray
trigger / self-cleaning
button
Steady red
Error (Please refer to in-app
instructions for solutions)
O
ff
Power disconnected
2. Preparing Your Omni E28
2.1 Install the Omni Station
1. Add the Floor Cleaner to the Omni Station.
2. Assemble the Portable Deep Cleaner onto the Omni Station.
3. Install the detachable base by pressing down both sides of it
fi
rmly.
4. Place the Omni Station in a location that has strong Wi-Fi signal and the robot can easily access. It is recommended to place it against a wall and on
a hard, level surface. Connect the power cord to the Omni Station and a wall outlet. When the Omni Station connects to AC power, the LED ring of the
clean water tank will light up in white.
5. Take out the clean water tank. Add clean water until it reaches the MAX water line.
6. Reinstall the clean water tank. Ensure that both the clean water tank and dirty water tank are securely locked; otherwise the station will not operate
normally during subsequent use.
2.2 Charge Your RoboVac
1. Remove the foam blocks and all the protective
fi
lms on RoboVac.
2. Attach the robot to the Omni Station. RoboVac will power on and start charging automatically.
2.3 Download the App
To enjoy all the available features, it is recommended to download the app.
1. Download the app from the App Store (iOS devices) or Google Play (Android devices). You can also get the app by scanning the QR code printed on
the Quick Start Guide (included in the package).
2. Open the app, create a new account or log into your own eufy account.
3. Tap the
“
+
”
icon to add the device.
4. Follow the instructions in the app to set up the Wi-Fi connection.
2.4 Reset the Wi-Fi Connection
If you bump into issues when connecting your RoboVac to the eufy app, try to reset the Wi-Fi connection.
Press and hold the power and recharge buttons simultaneously for 3 seconds until you hear a voice prompt.
You will hear a voice prompt when the Wi-Fi connection has been reset, and the LED indicators on RoboVac will quickly
fl
ash white. Now you can follow
the instructions in the app to set up the Wi-Fi connection.
3. Using Your Omni E28
3.1 Important Tips Before Use
3.1.1 For RoboVac
A. Remove power cords and small objects (socks/toys/slippers/towels/weighing scales, etc.) from the
fl
oor that may entangle RoboVac.
B. Fold tasseled edges of rugs underneath to prevent tangling RoboVac. Avoid cleaning high-pile rugs or rugs thicker than 0.83 in / 21 mm as they may
cause RoboVac to malfunction.
C. Before mapping, it is strongly recommended to place physical barriers in front of
fi
replaces and certain areas (i.e. air vents) that may cause damage to
the robot if entered. For future use, set up virtual boundaries in the eufy app to prevent the robot from falling down staircases.
D. Avoid vacuuming large amounts of water as it will potentially damage the device.
E. RoboVac may climb on top of objects less than 0.83 in / 21 mm in height. Remove these objects if possible.
F. Anti-drop sensors will prevent RoboVac from tumbling down stairs and steep drops in most cases. Sensors are less e
ff
ective if dirty or used on
carpeted / re
fl
ective
fl
oors. Place physical barriers or set a
“
No-Go
”
zone to block o
ff
areas where RoboVac may fall.
3.1.2 For Portable Deep Cleaner
A. Before using the Portable Deep Cleaner (PDC) for fabric cleaning, ensure the water tank is
fi
lled with clean water. Do not use corrosive or
fl
ammable
liquids.
B. Do not use the PDC on delicate fabrics or surfaces that may be damaged by water or vigorous scrubbing. Test on a small, inconspicuous area before
cleaning the entire surface.
C. Ensure the PDC
’
s power cord is fully extended and not tangled during use to avoid tripping hazards or damage to the cord.
D. After use, empty the dirty water tank and clean the spray nozzle and brush to prevent clogging or residue buildup.
E. When returning the PDC to the base station, ensure the hose is properly coiled to avoid damage or tangling.
3.2 Mapping
This feature is designed to help your robot e
ffi
ciently learn the layout of your home, ensuring thorough and systematic cleaning. By creating a detailed
fl
oor plan, your robot can navigate and clean with precision.
To maximize the e
ffi
ciency and accuracy of the mapping process, please follow these steps:
Open All Doors:
Ensure all doors within the cleaning area are open. This allows the robot to access and map each room seamlessly.
Block O
ff
Restricted Areas:
If there are speci
fi
c zones you don't want the robot to enter, use physical barriers to block these areas. This can
enhance mapping accuracy and prevent the robot from entering unwanted spaces. After the mapping is completed, you can remove physical
barriers, and set up restricted areas to prevent the robot from entering those areas.
Remove Obstacles:
Clear any objects, such as toys, cables, or small furniture, that might obstruct the robot's path or become entangled in its
brushes. This helps the robot move freely and map the area without interruptions.
Do Not Move the Base Station:
Once the
fl
oor plan is created, avoid relocating the base station. The robot relies on the base station as a
reference point for navigation and mapping. Moving it may disrupt the accuracy of the
fl
oor plan.
To start the mapping process, tap "
Start
" in the app.
3.3 Set Up No-Go Zone and No-Mop Zone
With the eufy app, you can set up a
“
No-Go Zone
”
or
“
No-Mop Zone
”
as a restricted area. This eliminates the need to use physical barriers, including
boundary strips. This feature is only designed for dividing the cleaning zones, not for isolating hazardous areas.
3.4 Schedule Cleaning
With the eufy app, you can schedule RoboVac to start cleaning at a particular time.
3.5 Select a Cleaning Mode
You can start / pause cleaning or select the desired cleaning mode via the eufy app.
In each cleaning mode, you can further customize the modes, duration, water level, suction level, and other settings.
3.5.1 House Cleaning Mode
Tap "Start" in the eufy app to enable House Cleaning mode.
After startup, RoboVac moves from the Omni Station and automatically determines its cleaning route. When cleaning is
fi
nished, RoboVac automatically
returns to the Omni Station.
To pause cleaning, tap "Pause" in the eufy app, or press the power button on RoboVac.
3.5.2 Room Cleaning Mode
In this mode, your house is automatically divided into several rooms for cleaning in the eufy app. You can also customize your room settings in the app.
RoboVac will clean the selected rooms only and return to the Omni Station after cleaning.
3.5.3 Zone Cleaning Mode
In this mode, you can set up a cleaning zone and customize its size in the eufy app, RoboVac will clean the selected zone only.
4. Using the Mopping System
1. Start cleaning. RoboVac will automatically vacuum and mop. During mopping, you can choose between three water levels via the eufy app.
2. Regularly empty and clean the dirty water tank to prevent mildew or unpleasant smells. For instructions on how to clean the dirty water tank, refer to
the
“
Cleaning and Maintenance
”
section in this User Guide.
5. Using RoboVac with Alexa, Siri, or Google Assistant Compatible Devices
Amazon Alexa or the Google Assistant are smart voice control devices that enable you to control RoboVac with your voice.
Before you start, make sure:
RoboVac is attached to the Omni Station to ensure there is enough power.
RoboVac is connected with the eufy app.
To control your RoboVac with Siri, make sure you have an iPhone or iPad running a recent version of iOS.
To control RoboVac with Alexa, Siri, or Google Assistant:
1. Click on the top left corner of eufy app's main interface, then
fi
nd
"Smart Integrations"
in the dropdown menu.
2. Follow the on-screen instructions to complete the setup.
6. Enabling / Disabling Child Safety Lock
Activate the child safety lock in the eufy app:
More Setting > Child Lock
Once the child safety lock is enabled, all buttons will be locked to prevent children from damaging the device or accidentally getting hurt.
7. Using the Portbale Deep Cleaner
7.1 Preparing Your Portable Deep Cleaner
1. Unplug the Omni Station, then remove the cleaner's cover and detach the cleaner from the Omni Station.
2. Move the cleaner to the area that needs cleaning, then connect it to a power source.
7.2 Start Cleaning
1. Remove the nozzle from the slot, then unwind the coiled water hose from the cleaner.
1. Spray an appropriate amount of fabric cleaner onto the stain and let it sit for 1 minute.
3. Press and hold the spray trigger to dispense water evenly over the stained area, such as carpets, sofas, or other fabric surfaces. This will help dissolve
the stain. Then, use the brush to gently scrub the surface while the cleaner simultaneously extracts the water and stain mixture.
7.3 Enabling Self-cleaning Mode
After cleaning, press the self-cleaning button to automatically clean the inside of the hose and the nozzle.
7.4 After Use
1. Unplug the cleaner. Wind the hose around the cleaner in two tidy loops, then
fi
rmly secure the nozzle into the slot.
2. Gently place the cleaner back on the station, and place the cover on and ensure it is securely positioned in the slot.
8. Cleaning and Maintenance
Prior to cleaning and maintaining, power o
ff
the device and unplug the power adapter. Any other servicing should be performed by an authorized service
representative.
For optimal performance, follow the instructions below to clean and maintain E28 regularly. The cleaning and replacement frequency will depend on your
usage habits.
Recommended Cleaning and Replacement Frequency
8.1 Clean the Dustbin and Filter
❶
Open the top cover and take out the Dustbin.
❷
Pull the release latch to open the cover. Take out the
fi
lter.
❸
Empty the dustbin.
❹
Tap the
fi
lter to remove dust.
❺
Rinse the Dustbin and
fi
lter thoroughly with water.
❻
Air-dry the Dustbin and
fi
lter completely before next use.
❼
Place the
fi
lter back into the Dustbin.
❽
Push the Dustbin back into the main unit.
8.2 Clean the Rolling Brush
❶
Push the release tabs to unlock the brush guard.
❷
Push the side of one rolling brush inward and gently
fl
ip it up.
❸
Gently twist and pull out the rolling brush.
❹
Push the side of the other rolling brush inward and gently
fl
ip it up.
❺
Gently twist and pull out the other rolling brush.
❻
Rinse both rolling brushes and brush guard with running water. Air dry the rolling brushes and brush guard completely before next use.
❼
Reinstall one side of the rolling brush and snap it into place.
❽
Reinstall the other side of the rolling brush and snap it into place.
❾
Press down to snap the brush guard into place.
8.3 Clean the Side Brush and CornerRover Arm
Foreign substances, such as hair, can easily get tangled in the side brush and CornerRover Arm, so it is best to clean them regularly.
❶
Remove the side brush.
❷
Carefully unwind and pull o
ff
any hair or substances attached to the side brush and CornerRover Arm.
❸
Clean the side brush with water.
❹
Air dry the side brush before next use.
❺
Reinstall the side brush on the machine.
8.4 Clean the Sensors, Cameras, and Charging Pins
To maintain the best performance, clean the sensors and charging contact pins regularly.
Dust o
ff
the sensors and charging contact pins using a soft cloth.
8.5 Clean the Dirty Water Tank
❶
Remove the dirty water tank from the Omni Station.
❷
Empty the dirty water tank.
❸
Rinse the dirty water tank thoroughly with running water.
8.6 Clean the Cleaning Tray
❶
Remove the cleaning tray from the Omni Station.
❷
Rinse the cleaning tray thoroughly with water, and clean it with a brush.
❸
Place it back into the Omni Station.
9. Troubleshooting
When an error occurs, please refer to the in-app instructions for solutions. If the problem persists, please contact support@eufy.com for help.
10. Speci
fi
cations
Dimensions 346*327*111mm
Weight 11.46 lb
Battery Li-ion 5200mAh DC14.6
Input 20V
⎓
1.8A
Charging Time 3.5h
Clean Water Tank 120ml
Dirty Water Tank 180ml
Dimensions 371.5*484*464mm
Weight 21.38 lb
Input
US/JP/KR/CA Version: 100-127V, 50-60Hz;
EU/UK/AU/MEA Version: 220-240V, 50-60Hz;
Power (Dry and
charge)
130W
Power (Dust
Collection)
900W Max
Clean Water Tank 2.5L
Dirty Water Tank 1.8L
11. Customer Service
Contact Us:
support@eufy.com
www.eufy.com
(US/CA) +1 (800)994 3056
(UK) +44 (0) 1604 936 200
(DE) +49 (0) 69 9579 7960
(JP) +81 03 4455 7823
For video tutorials, FAQs, warranty policies, and more information, please visit https://support.eufy.com/
Hereby, Anker Innovations Limited declares that this device is in compliance with The Product Security and Telecommunications Infrastructure (Security
Requirements for Relevant Connectable Products) Regulations 2023. For the Statement of Compliance, visit the website: https://www.eufy.com/uk/psti-
related.
A. the equipment does not have a standby mode or other equivalent state in terms of energy e
ffi
ciency requirements, power management function or the
ability to deactivate wireless network connections mode;
B. the power consumption of the equipment is likely to be higher than other equipment models meeting these functional requirements.
1. Power consumption in standby mode:
≤
0.5 W
2. Power consumption in standby mode with Display:
≤
0.8 W
3. Power consumption in networked standby mode:
≤
2 W
4. Power management:
≤
20 min
