Instruction for use of eufy
Omni E28
Contact Us
Phone:
USA
：
+1-800-994-3056
Mon-Fri 6:00AM - 5:00PM (PT)
Sat 7:00AM - 3:30PM (PT)
UK
：
+44 (0) 1604 936 200
Mon-Fri 9:00AM-5:00PM (GMT)
Email: support@eufy.com
(We will respond to you within 24 hours on workdays.)
Contents:
1. How to Ensure Optimal Obstacle Avoidance of E28? (1-3)
2. How can I optimize Omni E28's cleaning performance? (4-6)
3. How can I optimize Omni E28's mopping performance? (7-9)
4. How can I use the PDC (Portable Deep Cleaner) effectively? (10)
5. How to Achieve Better Carpet Cleaning of E28? (11-12)
6. How to ensure the Omin E28 can clean your whole house in single
cleaning? (13-14)
1. How to Ensure Optimal Obstacle Avoidance of E28
AI.See Settings
Enable this feature to allow the robot to use AI algorithms for local
object recognition and active obstacle avoidance during cleaning
tasks. The robot's smart obstacle recognition and avoidance
capabilities will continuously improve over time.
Clear the Floor
Remove wires or other small-sized obstacles to prevent the vacuum
from getting stuck.
Secure Carpet Edges
Fix the edges of thin carpets to prevent entanglement and ensure
smooth operation.
Avoidance of Dark or Reflective Surfaces
Remove black or highly reflective objects near thresholds to prevent
confusion in E28’s navigation system.
Set No-Go Zones
For areas like dark-colored stairs, walls, furniture, thin chair legs,
furniture bottoms lower than 116mm, and carpets thicker than 26mm,
set up no-go zones to avoid the robot getting stuck and to maintain
cleaning performance.
Avoidance of Dark or Reflective Surfaces
Remove black or highly reflective objects near thresholds to prevent
confusion in E28’s navigation system.
Keep Software Updated
Regularly update the software and firmware to the latest version to
ensure optimal performance and access to new features.
2. How can I optimize Omni E28's cleaning performance?
For Pet Owners
In the More Settings menu, enable Pet Mode to utilize higher dust
collection frequency and stronger suction power for optimal
cleaning performance.
Carpet Stains
Use the PDC (Portable Deep Cleaner) along with its dedicated fabric
cleaner for effective stain removal on carpets.
Dirty Spot Cleaning
Enable the Dirty Spot Cleaning feature, the robot will detect stains
like coffee spills and perform deep precision mopping.
Note: In vacuum-only mode, it will automatically switch to vacuum
and mopping mode upon detecting dirt.
Dirt Inspection
Enable the Dirt Inspection feature, the robot will auto-inspect the
room after completing a full house cleaning to ensure no stains are
left behind.
Accessories Maintenance
For optimal performance, robot accessories (especially the roller
and filter for dustbin) need to be cleaned and replaced regularly.
Keep Software Updated
Regularly update the software and firmware to the latest version to
ensure optimal performance and access to new features.
3. How can I optimize Omni E28's mopping performance?
If your home hasn't been deeply cleaned recently, the first time you
use E28 may result in visible mopping streaks as it dislodges thick
dust from under furniture. This is normal and will be reduced by
multiple cleaning.
Tips:
Cleaning solution
Use eufy’s official cleaning solution (Floor Cleaner) and enable the
automatic cleaning solution dispenser.
Vacuum-only Mode
Before the first mopping session with your E28, use the vacuum-only
mode to remove dust and hair via the eufy Clean app.
Adjust Water Level
Adjust the appropriate water level in the app based on the floor
type for more effective mopping. For stubborn stains, select the
area and choose to mop it twice.
Dirt Inspection
Enable the Dirt Inspection feature, the robot will auto-inspect the
room after completing a full house cleaning to ensure no stains are
left behind.
Dirty Spot Cleaning
Enable the Dirty Spot Cleaning feature, the robot vacuum will detect
stains like coffee spills and perform deep precision mopping.
Accessory Maintenance
Clean the roller mop and dirty water tank regularly to maintain
optimal results.
Keep Software Updated
Regularly update the software and firmware to the latest version to
ensure optimal performance and access to new features.
4. How can I use the PDC (Portable Deep Cleaner) effectively?
Use Cleaning Solution
Pair the PDC with a fabric cleaning solution for optimal cleaning
results.
Cleaning Limitations
PDC is designed to clean liquid stains only; it cannot remove fibers,
hair, or solid particles.
Prevent Overheating
Allow the PDC to cool for 3.5 hours after 30 minutes of use to protect
the fan from damage.
Handle Humidity
In humid weather, use a hairdryer to dry cleaned areas to prevent
moisture buildup.
Self-Cleaning
Hold the self-cleaning button for 5 seconds to clean pipes.
Avoid Leaks
After use, wait 3 seconds to drain pipe water and prevent brush
head leaks.
Proper Shutdown
Press the switch once to turn off the device. Avoid pulling the hose
too tightly during winding to ensure the dust cover closes properly.
Regular Maintenance
Clean the PDC brush head regularly to maintain its performance.
5.
How to Achieve Better Carpet Cleaning of E28
Carpet cleaning Mode
For short-pile carpets
Use the "Vacuum Only" mode. The device will automatically raise its
mopping module to vacuum without mopping when detecting
carpets to avoid wetting the carpet.
For medium- and long-pile carpets
Select the "Carpet Avoidance" mode. The device will avoid carpets
entirely and skip cleaning them upon detection.
Note: Please note that dark carpets may not be detectable. Please
set up a No-Go Zone.
Boost IQ
Enable the Boost IQ feature via the app, the robot will auto-increase
the suction power when it directs the carpets to improve better
cleaning performance.
Keep Software Updated
Regularly update the software and firmware to the latest version to
ensure optimal performance and access to new features.
6. How to ensure the Omin E28 can clean your whole house in single
cleaning?
Collect Small Objects
Collect cords and other small-sized obstacles before using the Omin
E28 to avoid it getting stuck.
Customizable No-Go Zones
For carpets with a height exceeding 26mm, or those that are
particularly light and thin, create no-go zones within the app. This
prevents the robot from getting trapped or tangled.
Carpet Edge Management
If your carpet edges tend to curl, flatten or secure them to ensure
smooth navigation for Omin E28.
Auto-return Cleaning
If your home has a large area, please enable the auto-return
cleaning function via the app.
Firmware Upgrade
Keep an eye on new firmware updates in the app and upgrade for
better performance.
