Phonak Naída
TM
P
User Guide
Phonak Naída P-PR
Phonak Naída P-PR Trial
2
Hearing aids
Phonak Naída P90-PR
Phonak Naída P70-PR
Phonak Naída P50-PR
Phonak Naída P30-PR
Phonak Naída P-PR Trial
Non wireless charging accessory
Phonak Charger BTE RIC
2021
2021
2021
2021
2021
2019
This user guide is valid for:
3
Your hearing aid and charger details
Hearing aid models
c Naída P-PR (P90/P70/P50/P30)
c Naída P-PR Trial
Charging accessory
c Charger BTE RIC
incl. power supply
and USB cable (< 3 m)
Earpieces
c Classic earmold
c Dome
c SlimTip
If no box is checked and you do not know the model
of your hearing aid or charging accessory, please ask
your hearing care professional.
The hearing aids described in this user guide contain
a built-in and non-removable rechargeable lithium-
ion battery.
Please also read safety information regarding
handling rechargeable hearing aids (chapter 24).
4
5
Your hearing aids and charger have been developed by
Phonak – the world leader in hearing solutions based in
Zurich, Switzerland.
These premium products are the result of decades of
research and expertise and are designed to keep you
connected to the beauty of sound! We thank you for
making such a great choice and wish you many years of
listening pleasure.
Please read the user guide carefully to make sure that
you understand and get the best out of your hearing aids.
For more information regarding features, benets, setup,
use and maintenance or repairs of your hearing aid and
accessories – contact your hearing care professional or
manufacturer representative. Additional information can
be found in the data sheet of your product.
Phonak - life is on
www.phonak.com
6
Contents
Your hearing aid and charger
1. Quick guide
2. Parts of the hearing aid & charger
Using the charger
3. Preparing the charger
4. Charging the hearing aids
Using the hearing aid
5. Left & right hearing aid markings
6. Putting on the hearing aid
7. Removing the hearing aid
8. Multi-function button with indicator light
9. On/O
10. Tap Control
11. Connectivity overview
1 2. Initial pairing
13. Phone calls
14. Flight mode
15. Rebooting your hearing aid
8
10
12
13
17
18
20
22
23
24
25
26
29
34
37
7
Further information
16. Join our hearing loss community!
17. Operating, transport and storage conditions
18. Care and maintenance
19. Exchanging the earpiece
20. Service and warranty
21. Compliance information
22. Information and description of symbols
23. Troubleshooting
24. Important safety information
38
39
41
44
47
49
56
62
66
8
1. Quick guide
Left & right hearing aid markings
Charging your hearing aid
Blue marking for
left hearing aid.
Red marking for
right hearing aid.
After placing your hearing aid
in the charger, the indicator light
will show the charging state of
the battery until the hearing aid
is fully charged. When fully
charged the indicator light will
be constantly on, i.e. solid
green light.
Before using your hearing aid for the rst time, it is
recommended to charge it for 3 hours.
9
Multi-function button with indicator light
The button has several functions.
It functions as an on/o switch, a
volume control and/or a program
change depending on the hearing aid
programming. This is indicated in
your individual instructions.
Phone calls: If paired with a Bluetooth® enabled phone,
a short press will accept and a long press will reject an
incoming call.
On/O: Firmly press the lower part of the button for
3 seconds until the indicator light blinks.
On: indicator light is solid green
O: indicator light is solid red
Enter ight mode: When device is o, press the lower
part of the button for 7 seconds until the solid orange
light appears. Then release the button.
Tap Control (only available for models P90 and P70)
If paired with a Bluetooth enabled device, multiple functions
can be accessed using Tap Control, please refer to chapter 10.
This is also indicated in your individual instructions.
To use Tap Control tap the top of your ear twice.
10
2. Parts of the hearing aid & charger
The following pictures show the hearing aid model and
charger accessory described in this user guide. You can
identify your personal models by:
• checking “Your hearing aid & charger details” on
page 3.
• comparing your earpiece, hearing aid and charger with
the following models.
Charging contacts
Anchor (optional)
Earpiece:
Dome (detachable)
Multi-function button with indicator light
Naída P-PR / Naída P-PR Trial
SlimTube
Possible
earpieces
Classic
earmold
SlimTip Dome
11
Charger
USB-C connection to
external power supply
Indicator light for power
Hearing aid charging slots
with left/right indicators
USB cable (< 3 m) Power supply
12
3. Preparing the charger
a) Plug the larger end of the charging cable into the
power supply.
b) Plug the smaller end into the USB port on the charger.
c) Plug the power supply into a power outlet.
d) The indicator light is green when the charger
is connected to the power supply.
Connecting the power supply
a
b
d
c
Power supply specication
Power supply output voltage 5 VDC +/-10%, current 1 A
Charger input voltage 5 VDC +/-10%, current 1 A
USB cable specications 5 V min. 1 A, USB-A to USB-C,
maximum length 3 m
13
4. Charging the hearing aids
Low power: You will hear two beeps when the battery
is low. You will have approximately 60 minutes before
you have to charge the hearing aids (this can vary,
depending on the hearing aid settings).
The hearing aid contains a built-in and non-
removable rechargeable lithium-ion battery.
Before using your hearing aid for the rst time, it is
recommended to charge it for 3 hours.
The hearing aid must be dry before charging, see
chapter 18.
Please ensure to charge and use the hearing aid
within operating temperature range:
+5° to +40° Celsius (41° to 104° Fahrenheit).
14
4.1 Using the charger
Please refer to chapter 3 for how to set up the charger.
1.
Insert the hearing aid into the
charging slots. Make sure the left
and right hearing aid markings
match the left (blue), right (red)
indicators next to the charging
slots. The hearing aids will
automatically be switched o
when inserted into the charger.
2.
The indicator light will show the
charging state of the battery until
the hearing aid is fully charged.
When fully charged the indicator
light will remain on, i.e. solid
green light.
15
The charging process will automatically stop when
the batteries are fully charged, so the hearing aid can
be safely left in the charger. It can take up to 3 hours
to charge the hearing aid. The charger lid can be closed
while charging.
Charging times
Indicator light Charging state Approx. charging times
0 – 10%
11 – 80%
30 min (30%)
60 min (50%)
90 min (80%)
81 – 99%
100% 3 h
16
3.
Remove the hearing aid from the
charger by
1. pulling the hearing aid gently
toward yourself and
2. lifting it out of the charger.
2
1
Do not hold the tube to remove the hearing aid from
the charger as this can damage the tube.
The hearing aid switches on automatically when removed
from the charger. The indicator light starts blinking.
The solid green light indicates the hearing aid is ready.
If you unplug the charger while the hearing aid is
charging inside, please make sure to turn o the hearing
aid to prevent discharge.
If you insert the hearing aid into the unplugged
charger, turn o your hearing aid before inserting it.
17
5. Left & right hearing aid markings
There is a red or blue marking on the back of the hearing
aid and on the SlimTube. This will tell you if it is a left or a
right hearing aid.
Blue marking
for left hearing aid.
Red marking
for right hearing aid.
18
6. Putting on the hearing aid
1.
Take the earmold up to your ear
and place the ear canal part into
your ear canal.
6.1 Putting on the hearing aid with
classic earmold
2.
Place the hearing aid behind
your ear.
3.
Insert the upper part of the
earmold into the upper part of
the bowl of your ear.
19
6.2 Putting on the hearing aid with
dome or SlimTip
1.
Place the hearing aid behind
your ear.
2.
Insert the earpiece into your
ear canal.
3.
If there is an anchor attached to
the earpiece, tuck it into the bowl of
your ear to secure your hearing aid.
20
7.1 Removing the hearing aid with
classic earmold
7. Removing the hearing aid
1.
Lift the hearing aid above the
upper part of your ear.
2.
Grasp the earmold with your
ngers and gently remove it.
Please try to avoid gripping the tube to remove the
hearing aid.
21
7.2 Removing the hearing aid with
dome or SlimTip
1.
Pull on the bend of the tube
and remove the hearing aid
from behind the ear.
22
8. Multi-function button with
indicator light
It functions as an on/o
switch, a volume control
and/or a program change
depending on the hearing aid
programming. This is
indicated in your individual
“Hearing aid instructions”.
Please ask your hearing care
professional for a printout.
The multi-function button has several functions.
If the hearing aid is paired with a Bluetooth® enabled
phone, a short press on the upper or the lower part of the
button will accept an incoming call and a long press will
reject an incoming call – refer to chapter 13.
23
9. On/O
Switch on hearing aid
The hearing aid is congured to
switch on automatically when
removed from the charger. If this
function is not congured, rmly
press and hold the lower part of
the button for 3 seconds until the
indicator light blinks. Wait until the solid green light
indicates the hearing aid is ready.
Switch o hearing aid
Press and hold the lower part of the button for 3 seconds
until the solid red light indicates the hearing aid is o.
When you switch on the hearing aid you might hear a
start-up melody.
Blinking green Hearing aid is switching on
Solid red for 2 seconds Hearing aid is switching o
24
Tap Control is only available for models P90 and P70.
If paired with a Bluetooth enabled device, multiple
functions can be accessed using Tap Control e.g.
accept/end phone call, pause/resume streaming,
start/stop voice assistant. This is indicated in your
individual “Hearing aid instructions”.
To use Tap Control tap
the top of your ear twice.
10. Tap Control
25
11. Connectivity overview
The illustration below shows the connectivity options
available for your hearing aid.
* The TV Connector can be connected to any audio source such as a TV, PC or hi- system.
** Roger wireless microphones can be connected to your hearing aids as well.
Bluetooth enabled
devices
TV Connector connected to TV*
Roger**
26
12. Initial pairing
12.1 Initial pairing to a Bluetooth® enabled device
1.
On your device (e.g. a phone), ensure that Bluetooth
wireless technology is enabled and search for Bluetooth
enabled devices in the connectivity setting menu.
2.
Switch on both hearing aids.
You now have 3 minutes
to pair your hearing aids
with your device.
It is only necessary to perform the pairing procedure
once with each device featuring Bluetooth wireless
technology. After the initial pairing, your hearing aid
will connect automatically to the device. Initial pairing
can take up to 2 minutes.
27
3.
Your device shows a list of Bluetooth enabled devices.
Select the hearing aid from the list to simultaneously pair
both hearing aids. A beep conrms successful pairing.
For more information about pairing instructions for
Bluetooth wireless technology, specic to some of the
most popular phone manufacturers, go to:
https://www.phonak.com/com/en/support.html
28
12.2 Connecting to the device
After your hearing aids have been paired to your device,
they will automatically connect again when switched on.
The connection will be maintained as long as the
device remains ON and within range.
Your hearing aid can be connected to up to two
devices and paired to up to eight devices.
29
13. Phone calls
Your hearing aids connect directly with Bluetooth®
enabled phones. When paired and connected to your
phone, you will hear the caller’s voice directly in your
hearing aids. Your voice is picked up by the hearing aid
microphones and transmitted to the phone.
Caller’s voice
Your voice
Bluetooth® is a registered trademark owned by the Bluetooth SIG, Inc.
30
13.1 Making a call
Enter the phone number and press the dial button.
You will hear the ring tone through your hearing aids.
Your voice is picked up by the hearing aid microphones
and transmitted to the phone.
Alternatively, for models P90 and P70, tap the top of your
ear twice to request the voice assistant to dial the phone
number.
31
13.2 Accepting a call
When receiving a call, a calling notication will be heard
in the hearing aids.
The call can be accepted by tapping the top of your ear
twice (only available for models P90 and P70), a short
press on the upper or lower part of the multi-function
button on the hearing aid (less than 2 seconds) or directly
on your phone.
Short press
< 2 sec
Tap ear
twice
32
13.3 Ending a call
A call can be ended by tapping the top of your ear twice
(only available for models P90 and P70), a long press on
the upper or lower part of the multi-function button on
the hearing aid (more than 2 seconds) or directly on your
phone.
Long press
> 2 sec
Tap ear
twice
33
13.4 Rejecting a call
An incoming call can be rejected by a long press on
the upper or lower part of the multi-function button
on the hearing aid (more than 2 seconds) or directly
on your phone.
Long press
> 2 sec
34
14. Flight mode
Your hearing aid operates between 2.4 GHz–2.48 GHz
frequency range. When ying some operators require all
devices to be switched into ight mode. Entering ight
mode will not disable normal hearing aid functionality,
only the Bluetooth connectivity functions.
14.1 Enter ight mode
To disable the wireless function and enter ight mode in
each hearing aid:
35
In ight mode, your hearing aid cannot connect directly
to your phone.
1.
If the hearing aid is turned o,
proceed to Step 2.
If the hearing aid is on, turn it o
by pressing and holding the lower
part of the button for 3 seconds,
until the indicator light turns solid
red for 2 seconds, signifying that
the hearing aid is switching o.
2.
Press and hold the lower part of
the button. The green indicator
light blinks when the hearing aid
starts up.
3.
Keep pressing the button for
7 seconds, until the indicator light
is solid orange, then release the
button.
The solid orange light indicates the
hearing aid is in ight mode.
36
14.2 Exit ight mode
To enable the wireless function
and exit ight mode in each
hearing aid:
Switch the hearing aid o and
then on again - refer to chapter 9.
37
15. Rebooting your hearing aid
Use this technique if your hearing aid is in an error state.
This will not remove or delete any program or settings.
1.
Press the lower part of the button for at least
15 seconds. It does not matter if the hearing aid is
switched on or o before you start pressing the button.
There is no light or acoustic notication at the end of the
15 seconds.
2.
Place the hearing aid in the power-connected charger
and wait until the indicator light blinks green. This can
take up to 30 seconds. The hearing aid is now ready to use.
38
16. Join our hearing loss
community!
On HearingLikeMe.com you will nd:
• Living with Hearing Loss
A set of interesting articles on how to live with
hearing loss.
• Forum
A forum to meet and engage with a growing number of
people who face the same challenges.
• Blog
A blog to keep up-to-date with the latest news on
anything hearing.
39
17. Operating, transport and storage
conditions
The product is designed such that it functions without
problems or restrictions if used as intended, unless
otherwise noted in these user guides.
Please ensure to use, charge, transport and store the
hearing aid according to the following conditions:
Use Charging Transport Storage
Temperature
Maximum
range
Recommended
range
+5° to +40°C
(41° to 104°F)
+5° to +40°C
(41° to 104°F)
-20° to +60°C
(-4° to 140°F
-20° to +60°C
(-4° to 140°F)
+5° to +40°C
(41° to 104°F)
+7° to +32°C
(45° to 90°F)
0° to +20°C
(32° to 68°F)
0° to +20°C
(32° to 68°F)
Humidity
Maximum
range
Recommended
range
0% to 85%
(non
condensing)
0% to 85%
(non
condensing)
0% to 70% 0% to 70%
0% to 60%
(non
condensing)
0% to 60%
(non
condensing)
0% to 60% 0% to 60%
Atmospheric
pressure
500 hPa to
1060 hPa
800 hPa to
1060 hPa
500 hPa to
1060 hPa
500 hPa to
1060 hPa
40
Please ensure to charge the hearing aids regularly during
long-term storage.
These hearing aids are classied IP68 (depth of 1 meter
for 60 minutes) and designed to be used in all daily life
situations. Therefore you do not have to worry about
getting the hearing aids exposed to a rain shower or
sweat. However, these hearing aids are not intended to be
used in water activities that includes chlorinated water,
soap, salt water or other liquids with a chemical content.
41
18. Care and maintenance
Diligent and routine care of your hearing aid and charger
contribute to outstanding performance and a long service
life. To ensure a long service life, Sonova AG provides a
minimum of a ve year service period after phase out of
the respective hearing aid.
Please use the following specications as a guideline.
For further information regarding product safety, see
chapter 24.2.
42
General information
Before using hair spray or applying cosmetics, you should
remove your hearing aid from your ear, because these
products may damage it.
Your hearing aids are resistant to water, sweat and dust
under the following conditions:
• After exposure to water, sweat or dust, the hearing aid
is cleaned and dried.
• The hearing aid is used and maintained as described in
this user guide.
Always make sure that the hearing aids and charger
are dry and clean before charging.
43
Daily
Hearing aid: Inspect the earpiece for earwax and
moisture deposits. Clean the surfaces with a lint-free
cloth. Never use cleaning agents such as household
detergents, soap, etc. for cleaning your hearing aid. It is
not recommended to rinse with water. If you need to
clean your hearing aid intensively, ask your hearing care
professional for advice.
Chargers: Make sure that charger slots are clean.
Never use cleaning agents such as household detergents,
soap, etc. for cleaning your charger.
Weekly
Hearing aid: Clean the earpiece with a soft, damp cloth
or with a special cleaning cloth for hearing aids. For more
in-depth maintenance instructions or for more than basic
cleaning, please see your hearing care professional. Clean
the charging contacts on the hearing aid with a soft,
damp cloth.
Chargers: Remove dust or dirt from the charger slots.
Always make sure that the charger is disconnected
from the power mains before cleaning.
44
19. Exchanging the earpiece
If your hearing aid is tted with a SlimTube, you may need
to exchange or clean the earpiece.
Please check the earpiece regularly and exchange or clean
it if it looks dirty or if the hearing aid volume or sound
quality is reduced. If a dome is used, it should be
exchanged every 3 months.
45
1.
Remove the earpiece from the
SlimTube by holding the SlimTube
in one hand and the earpiece in
the other.
19.1 Removing the earpiece from the SlimTube
2.
Gently pull on the earpiece
to remove.
3.
Clean the SlimTube with a
lint-free cloth.
46
1.
Hold the SlimTube in one hand
and the earpiece in the other.
19.2 Attaching the earpiece to the SlimTube
2.
Slide the earpiece over the
sound outlet.
3.
The SlimTube and the earpiece
should t perfectly together.
47
20. Service and warranty
Local warranty
Please ask the hearing care professional where you
purchased your hearing aids and charger about the
terms of the local warranty.
International warranty
Sonova AG oers a one year limited international
warranty, valid from the date of purchase. This
limited warranty covers manufacturing and material
defects in the hearing aid and charger respectively,
but not accessories such as tubes, earpieces, external
receivers. The warranty only comes into force if a
proof of purchase is shown.
The international warranty does not aect any legal
rights that you might have under applicable national
legislation governing sale of consumer goods.
48
Warranty limitation
This warranty does not cover damage from improper
handling or care, exposure to chemicals or undue stress.
Damage caused by third parties or non-authorized service
centers renders the warranty null and void. This warranty
does not include any services performed by a hearing care
professional in their office.
Serial numbers
Hearing aid left side:
Hearing aid right side:
Charger BTE RIC:
Date of purchase:
Authorized hearing care professional (stamp/signature):
49
Europe:
Declaration of Conformity for the hearing aid
Hereby Sonova AG declares that this product meets the
requirements of the Medical Devices Directive 93/42/EEC
as well as the Radio Equipment Directive 2014/53/EU.
The full text of the EU Declaration of Conformity can be
obtained from the manufacturer or the local Phonak
representative whose address can be taken from the list
on www.phonak.com/us/en/certicates
(Phonak worldwide locations).
Australia/New Zealand:
Indicates a device’s compliance with applicable
Radio Spectrum Management’s (RSM) and
Australian Communications and Media Authority
(ACMA) regulatory arrangements for the legal sale
in New Zealand and Australia.
The compliance label R-NZ is for radio products
supplied in the New Zealand market under
conformity level A1.
21. Compliance information
50
The hearing aids listed on page 2 are certied under:
Phonak Naída P-PR (P90/P70/P50/P30)
Phonak Naída P-PR Trial
USA FCC ID: KWC-BPR
Canada IC: 2262A-BPR
51
Notice 1:
This device complies with Part 15 of the FCC Rules and
with RSS-210 of Industry Canada. Operation is subject to
the following two conditions:
1) this device may not cause harmful interference, and
2) this device must accept any interference received,
including interference that may cause undesired operation.
Notice 2:
Changes or modications made to this device not
expressly approved by Sonova AG may void the FCC
authorization to operate this device.
Notice 3:
This device has been tested and found to comply with
the limits for a Class B digital device, pursuant to Part 15
of the FCC Rules and ICES-003 of Industry Canada.
These limits are designed to provide reasonable protection
against harmful interference in a residential installation.
This device generates, uses and can radiate radio
frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful
interference to radio communications. However, there is
52
no guarantee that interference will not occur in a
particular installation. If this device does cause harmful
interference to radio or television reception, which can be
determined by turning the equipment o and on, the user
is encouraged to try to correct the interference by one or
more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the device
and receiver.
• Connect the device into an outlet on a circuit
dierent from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV
technician for help.
53
Antenna type
Operation frequency
Modulation
Radiated power
Bluetooth®
Range
Bluetooth
Proles supported
Resonant loop antenna
2.4 GHz – 2.48 GHz
GFSK, Pi/4 DPSK, GMSK
< 1 mW
~1m
4.2 Dual-Mode
HFP (Hands-free prole), A2DP
Radio information of your hearing aid
54
Compliance with emission and immunity standards
Emission standards EN 60601–1-2:2015
IEC 60601–1-2:2014
EN 55011:2009+A1
CISPR11:2009/AMD1:2010
CISPR22:1997
CISPR32:2012
ISO 7637-2:2011
CISPR25:2016
EN 55025:2017
55
Immunity standards EN 60601-1-2:2015
IEC 60601-1-2:2014
EN 61000-4-2:2009
IEC 61000-4-2:2008
EN 61000-4-3:2006+A1+A2
IEC 61000-4-3:2006+A1+A2
EN 61000-4-4:2012
IEC 61000-4-4:2012
EN 61000-4-5:2014
IEC 61000-4-5:2014
EN 61000-4-6:2014
IEC 61000-4-6:2013
EN 61000-4-8:2010
IEC 61000-4-8:2009
EN 61000-4-11:2004
IEC 61000-4-11:2004
IEC 60601-1 (§ 4.10.2):2005
ISO 7637-2:2011
56
With the CE symbol, Sonova AG conrms that
this product – including accessories – meets the
requirements of the Medical Devices Directive
93/42/EEC as well as the Radio Equipment
Directive 2014/53/EU. The numbers after the
CE symbol correspond to the code of certied
institutions that were consulted under the
above-mentioned directives.
This symbol indicates that the products
described in these user instructions adhere to
the requirements for an applied part of Type B
of EN 60601-1. The surface of the hearing aid
is specied as an applied part of Type B.
Indicates the medical device manufacturer, as
dened in EU Directive 93/42/EEC.
Indicates the Authorized representative in the
European Community. The EC REP is also the
importer to the European Union.
22. Information and description
of symbols
57
This symbol indicates that it is important for
the user to read and take into account the
relevant information in these user guides.
This symbol indicates that it is important for
the user to pay attention to the relevant warning
notices in these user guides.
Important information for handling and
product safety.
This symbol confers that the electromagnetic
interference from the device is under limits
approved by the US Federal Communications
Commission.
The Bluetooth® word mark and logos are
registered trademarks owned by Bluetooth SIG,
Inc. and any use of such marks by Sonova AG is
under license. Other trademarks and trade
names are those of their respective owners.
58
Indicates a device’s compliance with the
Brazilian General requirements for Products
Certication.
Japanese mark for certied
radio equipment.
Indicates the manufacturer’s serial number so
that a specic medical device can be identied.
Indicates the manufacturer’s catalogue number
so that the medical device can be identied.
Indicates the date when the medical device was
manufactured.
Indicates that the device is a medical device.
59
This symbol indicates that it is important for
the user to read and take into account the
relevant information in this user guide.
Temperature during transportation
and storage: -20° to +60° Celsius
(-4° to +140° Fahrenheit)
Humidity during storage: 0% to 70%, if not in
use. See instruction in chapter 24.2 regarding
drying the hearing aid after use.
Atmospheric pressure during transportation
and storage: 500 hPa to 1060 hPa
During transportation keep dry.
60
The symbol with the crossed-out garbage bin
is to make you aware that this hearing aid
and charger may not be thrown away as
normal household waste. Please dispose of old
or unused hearing aids and charger, at waste
disposal sites intended for electronic waste,
or give your hearing aid and charger to your
hearing care professional for disposal.
Proper disposal protects the environment and
health.
61
Symbols applicable to the European power supply only
Power supply with double isolation.
Device designed for indoor use only.
Safety isolating transformer, short circuit
proof.
62
23. Troubleshooting
Problem Causes What to do
Hearing aid whistles Hearing aid not inserted correctly into ear Insert hearing aid correctly (chapter 6)
Cerumen in ear canal Contact your hearing care professional
Hearing aid too loud Volume too loud Decrease volume if volume control available (chapter 8)
Hearing aid not loud
enough or distorted
Volume too low Increase volume if volume control available (chapter 8)
Low battery Charge hearing aid (chapter 4)
Earpiece blocked Clean earpiece (chapter 18)
Hearing has changed Contact your hearing care professional
Hearing aid plays two
beeps
Indication for low battery Charge hearing aid (chapter 4)
Hearing aid not functioning
(no amplication)
Earpiece blocked Clean earpiece (chapter 18)
Hearing aid switched o Press the lower part of the multi-function button for 3 seconds
(chapter 9)
Battery fully discharged Charge hearing aid (chapter 4)
Hearing aid will not
switch on
Battery fully discharged Charge hearing aid (chapter 4)
Button was inadvertently deactivated by
pressing the button longer than 15 seconds
Perform step 2 of the rebooting process (chapter 15)
Indicator light on hearing
aid does not light up when
hearing aid placed in
charging slots
Hearing aid not inserted correctly
into charger
Insert hearing aid correctly into charger (chapter 4)
Charger not connected to power source Connect charger to external power supply (chapter 3)
Battery fully discharged Wait three hours after placing hearing aid in charger, regardless of
LED behavior
Please check https://www.phonak.com/com/en/support.html
for further information.
63
Problem Causes What to do
Hearing aid whistles Hearing aid not inserted correctly into ear Insert hearing aid correctly (chapter 6)
Cerumen in ear canal Contact your hearing care professional
Hearing aid too loud Volume too loud Decrease volume if volume control available (chapter 8)
Hearing aid not loud
enough or distorted
Volume too low Increase volume if volume control available (chapter 8)
Low battery Charge hearing aid (chapter 4)
Earpiece blocked Clean earpiece (chapter 18)
Hearing has changed Contact your hearing care professional
Hearing aid plays two
beeps
Indication for low battery Charge hearing aid (chapter 4)
Hearing aid not functioning
(no amplication)
Earpiece blocked Clean earpiece (chapter 18)
Hearing aid switched o Press the lower part of the multi-function button for 3 seconds
(chapter 9)
Battery fully discharged Charge hearing aid (chapter 4)
Hearing aid will not
switch on
Battery fully discharged Charge hearing aid (chapter 4)
Button was inadvertently deactivated by
pressing the button longer than 15 seconds
Perform step 2 of the rebooting process (chapter 15)
Indicator light on hearing
aid does not light up when
hearing aid placed in
charging slots
Hearing aid not inserted correctly
into charger
Insert hearing aid correctly into charger (chapter 4)
Charger not connected to power source Connect charger to external power supply (chapter 3)
Battery fully discharged Wait three hours after placing hearing aid in charger, regardless of
LED behavior
64
If the problem persists, contact your hearing care
professional for assistance.
Problem Causes What to do
Indicator light on hearing
aid is solid red while
hearing aid is in the
charger
Dirty charging contacts Clean contacts of hearing aid and charger
Hearing aid out of its operating
temperature range
Warm hearing aid up. Operating temperature range is +5° to +40°
Celsius (+41° to +104° Fahrenheit)
Faulty battery Contact your hearing care professional
Indicator light on hearing
aid switches o when
hearing aid is removed
from charger
“Auto On” feature disabled Switch on hearing aid (chapter 9)
Indicator light on hearing
aid remains solid green
after removal from charger
Indicator light on hearing aid was red when
hearing aid was placed into charger
Reboot hearing aid (chapter 15)
Battery does not last the
whole day
Shortened battery life Contact your hearing care professional. A battery replacement may
be required
Phone call function does
not work
Hearing aid in ight mode Switch hearing aid o and then on again (chapter 14.2)
Hearing aid not paired to the phone Pair it to the phone (chapter 12)
Charging does not start Charger not connected to power supply Connect charger to power supply (chapter 3)
Hearing aid not inserted correctly into
charger
Insert hearing aid correctly into charger (chapter 4)
65
Problem Causes What to do
Indicator light on hearing
aid is solid red while
hearing aid is in the
charger
Dirty charging contacts Clean contacts of hearing aid and charger
Hearing aid out of its operating
temperature range
Warm hearing aid up. Operating temperature range is +5° to +40°
Celsius (+41° to +104° Fahrenheit)
Faulty battery Contact your hearing care professional
Indicator light on hearing
aid switches o when
hearing aid is removed
from charger
“Auto On” feature disabled Switch on hearing aid (chapter 9)
Indicator light on hearing
aid remains solid green
after removal from charger
Indicator light on hearing aid was red when
hearing aid was placed into charger
Reboot hearing aid (chapter 15)
Battery does not last the
whole day
Shortened battery life Contact your hearing care professional. A battery replacement may
be required
Phone call function does
not work
Hearing aid in ight mode Switch hearing aid o and then on again (chapter 14.2)
Hearing aid not paired to the phone Pair it to the phone (chapter 12)
Charging does not start Charger not connected to power supply Connect charger to power supply (chapter 3)
Hearing aid not inserted correctly into
charger
Insert hearing aid correctly into charger (chapter 4)
66
24. Important safety information
Please read the information on the following pages before
using your hearing aid and charger.
Intended use
The hearing aid is intended to amplify and transmit
sound to the ear and thereby compensate for impaired
hearing.
The Phonak Tinnitus Balance software feature is intended
for use by people with tinnitus who also desire
amplication. It provides supplementary noise stimulation
which can help defocus the user`s attention from their
tinnitus.
Indications
Presence of hearing loss.
Presence of hearing loss in combination with tinnitus.
Contraindications
Evidence of active or chronic middle or outer ear pathology,
evidence of chronic inammation.
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A hearing aid will not restore normal hearing and will not
prevent or improve a hearing impairment resulting from
organic conditions. Infrequent use of a hearing aid does
not permit a user to attain full benet from it. The use of
a hearing aid is only part of hearing habilitation and may
need to be supplemented by auditory training and
instruction in lipreading.
The hearing aids are suitable for the home healthcare
environment and due to their portability it may happen that
they are used in professional healthcare facility
environments like physician oces, dental oces etc.
Target population
The target population is primarily the adult population over
18 years of age. This product may also be used with children
36 months of age or older. Individuals with cognitive
impairment should be supervised at all times to ensure their
safety.
The target group for the Phonak Tinnitus Balance software
feature are adults 18 years of age or older with tinnitus who
also desire amplication.
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Any serious incident that has occurred in relation to the
hearing aid, should be reported to the manufacturer
representative and the competent authority of the state of
residence. The serious incident is described as any incident
that directly or indirectly led, might have led or might lead
to any of the following:
a) the death of a patient, user or other person
b) the temporary or permanent serious deterioration of a
patient’s, user’s or other person’s state of health
c) a serious public health threat
To report an unexpected operation or event, please contact
the manufacturer or a representative.
69
The rechargeable hearing aids contain lithium-ion batteries
that can be taken onto airplanes as carry-on luggage.
Your hearing aids operate between 2.4 GHz -2.48 GHz frequency
range. When ying please check if ight operator requires
devices to be switched into ight mode, see chapter 14.
The hearing aids (specially programmed for each hearing loss)
must only be used by the intended person. They should not be
used by any other person as they could damage hearing.
Changes or modications to the hearing aid that were not
explicitly approved by Sonova AG are not permitted. Such
changes may damage your ear or the hearing aid.
Do not use the hearing aids and charger in explosive areas
(mines or industrial areas with danger of explosions, oxygen
rich environments or areas where ammable anesthetics are
handled) or where electronic equipment is prohibited.
24.1 Hazard warnings
70
If you feel pain in or behind your ear, if it is inamed or if
skin irritation and accelerated accumulations of earwax occur,
please check with your hearing care professional or physician.
In very rare cases, the dome can remain in your ear canal
when removing the hearing tube from the ear. In the unlikely
case that the dome does get stuck in your ear canal, it is
strongly recommended to see a physician for safe removal. To
prevent pushing the dome towards the eardrum, never try to
re-insert the tube into the ear canal.
Hearing programs in the directional microphone mode
reduce background noises. Please be aware that warning
signals or noises coming from behind, e. g. cars, are partially
or entirely suppressed.
This hearing aid is not for children below 36 months. The
usage of this device by children and individuals with cognitive
impairment should be supervised at all times to ensure their
safety. The hearing aid is a small device and contains small
parts. Do not leave children and individuals with cognitive
impairment unsupervised with this hearing aid. If swallowed,
consult a physician or hospital immediately as the hearing aid
or its parts can cause choking!
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Keep the charger out of reach of children, individuals with
cognitive impairment and pets.
Do not cover the whole charger while charging, e.g. with a
cloth etc.
The following is only applicable for persons with
active implantable medical devices (i.e. pacemakers,
debrillators, etc.):
• Keep the wireless hearing aid at least 15 cm (6 inches) away
from the active implant. If you experience any interference, do
not use the wireless hearing aids and contact the
manufacturer of the active implant. Please, note that
interference can also be caused by power lines, electrostatic
discharge, airport metal detectors etc.
• Keep magnets (i.e. EasyPhone magnet, etc.) at least 15 cm
(6 inches) away from the active implant.
• If using a Phonak wireless accessory, consult the chapter
“Important safety information” in your wireless accessory
user guide.
72
Use of this equipment adjacent to or stacked with other
equipment should be avoided because it could result in
improper operation. If such use is necessary, this equipment
and the other equipment should be observed to verify that
they are operating normally.
Use of accessories, transducers and cables other than those
specied or provided by the manufacturer of this equipment
could result in increased electromagnetic emissions or
decreased electromagnetic immunity of this equipment and
result in improper operation.
Portable RF communications equipment (including peripherals
such as antenna cables and external antennas) should be used
no closer than 30 cm (12 inches) to any part of the hearing
aids, including cables specied by the manufacturer.
Otherwise, degradation of the performance of this equipment
could result.
The USB port of the charger is to be used for the described
purpose only.
73
For charger, use only IEC/EN62368-1 and/or
IEC/EN60601-1 certied equipment with an output rating
of 5 VDC. Min. 500 mA.
Hearing aids should not be tted with dome when used by
clients with perforated eardrums, inamed ear canals or
otherwise exposed middle ear cavities. In these cases, we
recommend the use of a classic earmold. In the unlikely case
that any part of this product should remain in the ear canal, it
is strongly recommended to see a physician for
safe removal.
Avoid strong physical impacts to the ear when wearing a
hearing aid with customized earpiece. The stability of
customized earpieces is designed for normal use. A strong
physical impact to the ear (e.g. during sports) may cause the
customized earpiece to break. This may lead to perforation of
the ear canal or eardrum.
After mechanical stress or shock to the customized earpiece,
please ensure that it is intact before placing it in the ear.
74
These hearing aids are water resistant and not waterproof.
They are designed to withstand normal activities and
occasional accidental exposure to extreme conditions. Never
immerse your hearing aid in water! These hearing aids are not
specically designed for extended periods of water submersion
on a continual basis, that is worn in activities such as
swimming or bathing. Always remove your hearing aid
before these activities, as the hearing aid contains sensitive
electronic parts.
Never wash the microphone inputs. Doing so could cause it to
lose its special acoustic features.
Protect your hearing aid and charger from heat (never leave
near a window or in the car). Never use a microwave or other
heating devices to dry your hearing aid or charger (due to risk
of re or explosion). Ask your hearing care professional about
suitable drying methods.
24.2 Information on product safety
75
Do not place the charger close to an induction cooking
surface. Conductive structures inside the charger could absorb
inductive energy resulting in thermal destruction.
The dome should be changed every three months or when
it becomes sti or brittle. This is to prevent the dome from
detaching from the tube spout during insertion into or
removal from the ear.
Do not drop your hearing aid or charger! Dropping onto a hard
surface can damage your hearing aid or charger.
Charger and power supply must be protected against shocks.
If the charger or power supply is damaged after a shock, the
devices must not be used anymore.
If you are not using your hearing aid for a long period of time,
store it in a well ventilated location. This allows moisture to
evaporate from your hearing aid and prevents a potential
impact on its performance.
76
Special medical or dental examination including radiation
described below, may adversely aect the correct functioning
of your hearing aids. Remove and keep them outside the
examination room/area before undergoing:
• Medical or dental examination with X-ray (also CT scan).
• Medical examinations with MRI/NMRI scans, generating
magnetic elds.
Hearing aids don’t need to be removed when passing security
gates (airports etc.). If X-ray is used at all, it will be in very low
doses, and will not aect the hearing aids.
Do not use your hearing aid or your charger in areas where
electronic equipment is prohibited.
The hearing aids have to be dry before charging. Otherwise the
charging reliability cannot be guaranteed.
Only use the charger described in this user guide for charging
your hearing aids, otherwise the devices may be damaged.
77
Your hearing aids contain lithium-ion batteries with a Watt
hour rating <20 Wh which have been tested according to
UN 38.3 of the “UN Manual of Tests and Criteria” and should
be shipped in accordance with all the rules and regulations
on the safe shipment of lithium-ion batteries.
Notes
029-0872-02/DraftV1.00/2020-09/YB © 2020 Sonova AG All rights reserved
Manufacturer:
Sonova AG
Laubisrütistrasse 28
CH-8712 Stäfa
Switzerland
www.phonak.com
Your hearing care professional:
