Travel 3.0 ExplorerX
Model：C30G-5S-BTW.EX
HVIN：C30G-5S-BTW-EX
Travel 3.0 Truck
Model：C30G-5S-BTW.TRUCK
HVIN：C30G-5S-BTW-TRUCK
User Manual
For Vehicle
Boost Your Bars
3150 Premier Drive,Suite 130,
Irving, TX 75063
(972) 870-5666
support@hiboost.com
www.hiboost.com
Package Contents
Introduction
App Introduction
How HiBoost Booster Works
App Assisted Installation
Installation Guide Travel 3.0 ExplorerX
Installation Guide Travel 3.0 Truck
Troubleshooting Guide
Technical Specifications
FCC and IC Statements
Return and Warranty Policies
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03
04
05
07
11
15
20
21
22
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CONTENTS
Package Contents
Booster
Travel 3.0 ExplorerX
DC Power Supply
Additional Installation
Accessories
Folding Mount Bracket
Inside Panel Antenna Outside 15ft Cable
Outside Omni-Directional Antenna
Mounting Accessories
Note: The Travel 3.0 ExplorerX is designed for all types of off-road vehicles, including Jeeps,
SUVs, ATVs, UTVs, and dune buggies.
01
Package Contents
02
Note: Additional accessories can be purchased through HiBoost.com
Booster
Travel 3.0 Truck
DC Power Supply
Additional Installation Accessories
Inside Panel Antenna Outside 15ft Cable
Outside Omni-Directional Antenna
Mounting Accessories:
15.74-inch pole (x2), Side-Exit
Adapter for Cable, Spring &
Brackets
Warning: Unauthorized antennas, cables, and/or coupling devices are prohibited
by new FCC rules, Please contact FCC for details: 1(888)-CALL-FCC.
Note: The Travel 3.0 Truck is ideal for vehicles like pickup trucks delivery vans,
semi-trucks, and cargo vans.
Introduction
Thank you for purchasing the HiBoost cell phone booster.The HiBoost vehicle series
is a collection of precision-engineered products that improve cellular reception inside
of vehicles by amplifying incoming and outgoing cell phone signals.
HiBoost cell booster's exclusive cloud-based Signal Supervisor mobile application and LED indicator
allows users to monitor the live status of HiBoost cell phone signal boosters directly from the LED
indicator or remotely from a mobile device anywhere, at any time.
If there are any issues while installing a HiBoost cell phone signal booster, please contact the HiBoost
technical support team through the following options：
Create a ticket or chat via SignalSupervisor app
(972) 870-5666 (M-F from 9 am – 5 pm CST)
www.hiboost.com
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App Introduction
The SignalSupervisor app enables users to view supported frequency
bands and their amplied power data (gain), ensuring optimal booster
conguration.It also oers installation assistance for quick and accurate
setup of the signal booster.
Remote Monitoring: View device status in real-time and remotely switch frequency bands.
Installation Assistance: Maximize device eectiveness by adjusting indoor and outdoor antennas
based on output power changes.
Online Technical Support: Seek technical assistance from customer service via work orders or online
chat.
Community Interaction: Share user experiences, post product reviews, and engage in interest group
discussions.
Documentation Access: Access product specications and installation videos for corresponding
products (excluding industrial products).
On the device details page of the app, users can view the supported frequency bands, gain, output power
parameters, and check the device's usage status.
Gain: Refers to the degree to which the device amplies the signal. The higher the gain, the better the
signal transmission distance and quality.
Output Power: Refers to the size of the signal coverage area. The higher the output power, the greater the
coverage area and signal strength.
LTE700: This refers to the frequency band used by the repeater station. For more details, please refer to the
table on page 8.
Coverage Performance: In the app, “Super" indicates that the current repeater station's coverage
performance is satisfactory, with a strong and stable signal; “Good " indicates that the coverage
performance is somewhat lacking and may require adjustment or optimization to improve signal quality.
Note：The SignalSupervisor app strictly
protects user privacy and does not collect
any personal information. It is solely used for
viewing device status, assisting with
installation, and obtaining technical support,
without accessing any personal information
from users, ensuring the security and
condentiality of user data.
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1.1 App Functions
1.2 Device Details
How HiBoost Booster Works
NOTE: The system will only operate at full capacity when the antenna is in the vertical
position.
05
Travel 3.0 ExplorerX
Receives cellular signal from nearby cell
towers and sends it to the booster.
Powers the ExplorerX cell phone booster.
Amplifies and sends the signal to the
inside antenna.
Helps users adjust and stabilize the position
of the outdoor antenna.
Broadcasts the amplified signal to users in
the vehicle.
1
Outside Antenna
2
Booster
Power Supply
4
Folding Mount Bracket
5
3
Inside Antenna
Receives cellular signal from nearby cell
towers and sends it to the booster.
Powers the Travel 3.0 Truck cell phone booster.
Amplifies and sends the signal to the
inside antenna.
Broadcasts the amplified signal to users in
the vehicle.
1
Outside Antenna
2
Booster
Power Supply
4
3
Inside Antenna
Travel 3.0 Truck
1
2
3
4
3
2
4
1
5
Note：The indoor antenna installation location shown in the image is for reference only.
During actual installation, the indoor antenna must be installed at least 0.2 m (20 cm)
away from any person.
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Notes on how to maintain maximum booster gain
Please note: This separation is not a strict requirement, however, it is recommended that you
isolate the outdoor antenna from the indoor antenna as much as possible. The more insolation
the antennas have, the less signal interference you will experience, leading to an optimally
boosted signal.
Measures can be taken to avoid self-oscillation:
1) Increase the distance between outside and inside antennas, generally the same vertical distance
generates more loss than horizontal distance.
2) Use barriers between outside and inside antennas.
Here are some good and bad examples for your reference.
It is important to avoid self-oscillation between the outside and inside antennas.
Perfect
1. Outside antenna located at highest position.
2. Enough vertical and horizontal distance between
outside and inside antennas.
between outside and inside antennas.
3. Inside antenna is close to demanded coverage area.
Poor
Outside Antenna
1. Not enough horizontal and vertical distance
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3
2
4
5
Outside Antenna
1
3
2
4
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You can use third-party software to check the signal strength, supported frequency bands, and other
relevant information in your location, helping to conrm whether the environment is suitable and if the
signal repeater can be used eectively.
Network Cell Info Lite
OpenSignal
Note：Only supported for Android
Note：Support for Android and iPhone
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Flow Chart of App Assisted Installation
App Assisted Installation
Third-party App
Testing Methods of Frequency Band
Signal Detection Before
Installation
Signal Detection Before Installation
1 2 3
Installation Guide Travel 3.0
ExplorerX / Truck
Signal Detection After
Installation
For iPhone
1. Dial *3001#12345#* then
press call button
2. Choose All Metrics,Click
Serving Cell Info
3. Check Band Info
For Android phone
1. Download "Network Cell
Info Lite”
2. Choose"GAUGE"
3. Check"BAND"
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Using a third-party app allows us to:
Find a suitable site to install the booster
Test the signal strength and quality
There are a variety of resources available online: Opensignal,Cell mapper,
Network cell info lite, etc.
Please download them beforehand over Android and / or iOS:
You can use whichever third-party app that you prefer.
Please download the app of your choice before installing
the booster. In the following instructions, we will show exam-
ples of how using the Network Cell Info Lite app will help with
proper installation of the booster.
Step 1: Download Your Preferred Third-party App
Bands contained in the Gauges on SignalSupervisor
Gauge Band Uplink Downlink
LTE700
CELL800
PCS1900
AWS2100
4 1710-1755MHz 2110-2155MHz
12/17 698-716MHz 728-746MHz
FCC 13
776-787MHz 746-757MHz
5 824-849MHz 869-894MHz
25/2 1850-1915MHz 1930-1995MHz
Please focus on the gauge that contains the band you are using.
ISED 13
777-787MHz 746-756MHz
Step 2: Select the installation site
Drive to an area with an outside signal below -85dBm.
The Network Cell Info Lite app will show you your signal as you move around, enabling you to nd this
area.
Reasons why a signal strength of less than -85dBm is required:
1) The correct outside signal will create a clean environment for installing the booster and allow for
adjustments that will result in the maximum gain. For example, an outside signal that is too strong (ex.
-40dBm) will reduce the working gain.
2) An area with the correct signal allows the user to test the performance after the booster has been
installed.
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" Network Cell Info Lite " allows users to measure the signal strength before and after
installation, as it shows signal levels. Unfortunately, it is only available for Android devices.
Network Cell Info Lite
Signal strength doesn't aect whether you
can make a phone call or not. However,
improved signal strength will aect the
quality of the phone call, enabling users to
hear each other clearly.
The reason to test your internet speed is to
make sure you'll be able to stream
high-bandwidth movies, like those from
Netix, Hulu, Amazon, and other providers. If
your internet speed is too slow, you'll get
choppy video or regular buering.
The signal strength requested by the booster system is as below.
SIGNAL
STRENGTH
3G/1X
4G/ LTE
EXCELLENT
GOOD
FAIR
POOR DEAD ZONE
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1.1 Determine where you would like to set up
the outside antenna
1.2 Assemble the outside antenna
Installation Video For ExplorerX
Note: Please ensure the outside antenna is below
the height limit allowed by law.
Note: Be sure to place a washer between
the spring and folding mount bracket.
Usually, the outside antenna is mounted to
a rearview mirror. The outside antenna
works best when it is mounted as high as
possible.
1) Insert the cable through the pole and
then through the side exit adapter.
2) Screw into place.
Step 1 Assemble and Mount the Outside Antenna
1.3 Install the folding mount bracket
Lift the locking lever to release the internal
lock.Rotate the antenna to 90° 180°.The
locking lever automatically springs back to
secure the bracket. This flexibility facilitates
the installation of the outside antenna on
different types of off-road vehicles.
Installation Guide Travel 3.0 ExplorerX
1
3
2
4
5
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Note: You can use a silicone pad in the middle of the
bracket to increase the slip resistance.
1.4 Pole Installation
Brackets, fittings, and a non-skid rubber pad
are additionally provided to fasten the folding
mounting bracket onto poles ranging from 1.0
to 1.25 inches in diameter.
1.4.1 Pole Installation in Folded Down Position
The stabilizer arm can be attached to poles
using zip ties for secure fastening.
1.5 Fixed Installation
The folding mounting bracket can also be
affixed to a flat surface using the included
hardware, as demonstrated here.
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Note: Some T-track roof rack systems might not
becompatible with the provided channel
nuts.M6channel nuts might be necessary to complete
theinstallation.
Connect the booster and the outside
antenna with the 15’ cable.
Step 2 Connect the Cable to the Outside Antenna
Step 3 Connect the DC Power Supply to the Booster
Step 4 Download the Signal Supervisor App, register ID and booster
Register an ID first and log in.
Add the booster to the device list.
1.6 Installation intoT-Track
For vehicles with T-track roof rack systems,the
included mounting bracket can beattached
to the roof rack. Use the T-trackmounting
hardware to secure the bracket tothe roof
rack, and then attach theassembled outdoor
antenna.
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Please place the inside antenna on the
dash or the side of driver's seat.
Step 5 Place Inside Antenna & Connect the Cable
Use the SignalSupervisor app
The booster works best if the gain
reaches 50 dB. Try to ensure the gain on
the app gauges is within 46-50 dB. If you
are below this range, please adjust the
position of the inside antenna.
Step 6 Fix the Inside Antenna and the Booster
Fix the inside antenna with the provided
double-side tape.
NOTE : Do not install the indoor antenna on
or near the airbag.
Fix the booster with the provided Hook & Loop.
Enjoy your boosted signal!
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Installation Video For Truck3.0
Installation Guide Travel 3.0 Truck
1.1 Determine where you would like to set up
the outside antenna
1.2 Assemble the outside antenna
Note: Please ensure the outside antenna is below
the height limit allowed by law.
Notes:
1) The accessories include 2 poles and you can
decide to use 1 or 2 depending on the situation.
Usually, the outside antenna is mounted to
a rearview mirror. The outside antenna
works best when it is mounted as high as
possible.
1) Insert the cable through the pole and then
through the side exit adapter.
2) Screw into place.
Step 1 Assemble and Mount the Outside Antenna
1.3 Fix the outside antenna
Use the provided accessories to fix
the outside antenna to the side
mirror.
1
2
3
4
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Step 3 Connect the DC Power Supply to the Booster
Step 4 Download the Signal Supervisor App, register ID and booster
Register an ID first and log in.
Add the booster to the device list.
Connect the booster and the outside
antenna with the 15’ cable.
Step 2 Connect the Cable to the Outside Antenna
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Please place the inside antenna on the
dash or the side of driver's seat.
Step 5 Place Inside Antenna & Connect the Cable
Step 6 Fix the Inside Antenna and the Booster
Fix the inside antenna with the provided
double-side tape.
NOTE : Do not install the indoor antenna on or
near the airbag.
Fix the booster with the provided Hook & Loop.
Enjoy your boosted signal!
Use the SignalSupervisor app
The booster works best if the gain
reaches 50 dB. Try to ensure the gain on
the app gauges is within 46-50 dB. If you
are below this range, please adjust the
position of the inside antenna.
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Step 1: Signal quality test
After reaching the MAX possible gain (50dB or as close to 50dB as possible), attach the outside & inside
antennas, then use your device to test phone call and web browsing capabilities with the third-party app
Network Cell Info Lite or OpenSignal.
If the signal quality not ideal, adjust the position of inside or outside antennas, and in the meantime ensure
that the gain remains as high as possible.
When it reaches the ideal test value, the booster, antenna and cable can be rmly installed.
The installation order is: Outside antenna – Inside antenna – Booster.
Note: Please don't expect the vehicle booster system to be at ideal signal strength in all
areas. The booster gain is limited to 50 dB by the FCC. In addition, the outside signal is
changing at all times while driving, affecting booster gain.
*Notes Again: Just remember that strength and quality are two separate issues. A poor quality “strong” signal
can be next to useless, but a clean signal of two bars might be all your device needs.
Signal Detection After Installation
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Step 2: Drive the vehicle to other places to see how it works
Drive the vehicle to various weak areas to test the performance.
Drive the vehicle to various strong areas to test the performance.
Additional Tips
If you travel to an area where the signal is particularly weak and the device cannot be used, press the
inside antenna against the back of the device. This may allow a signal to be obtained. This is not a normal
way to use the booster, but it can help you maintain communication in areas with exceptionally weak
signals.
However, this will not help if there is no signal present, or if the signal is extremely weak. The booster
must have a signal to boost.
(972) 870-5666 (M-F from 9 am – 5 pm CST)
www.hiboost.com
If there are any issues while installing a HiBoost cell phone signal booster,
please contact the technical support team through the following channels:
Troubleshooting Guide
Check that the outside signal is stable by referring to your
mobile device and checking your coverage.
The Alarm LED is quick ashing blue or red
The vehicle booster is installed but
there's still no signal
The signal is not stable after turning
on the booster power
Check to see if the vehicle is started.
Double check connections to make sure none are loose.
Check to make sure vehicle is not parked too close to a cell
tower.Ensure indoor and outdoor antenna isolation.
Input voltage is too low(≤10V)/too high(16V~20V)
The Alarm LED is solid red
Check that the booster is turned on and the DC power outlet
is plugged into the DC 12V port or lighter adapter.
There is No Power
LED STATUS INDICATORS
Bluetooth LED
Wi-Fi LED
Solid blue Wifi disconnected
1s flashing blue Wifi connected
Alarm(ISO) LED
Solid blue Normal
1s flashing blue Slight self-oscillation
0.5s flashing blue
Self-oscillation
Solid red
Solid blue
1s flashing blue
Bluetooth disconnected
Bluetooth connected
Input voltage is not enough
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Create a ticket or chat via SignalSupervisor app
Technical Specifications
RF Parameter
Electrical Parameter
Mechanical Parameter
Environment Parameter
DownlinkUplink
Frequency Range
Max. Gain
50dB
Max. Power
LTE(A+B)
FCC LTE(C)
CDMA
PCS
AWS
698-716MHz
776-787MHz
824-849MHz
1850-1915MHz
1710-1755MHz
728-746MHz
746-757MHz
869-894MHz
1930-1995MHz
2110-2155MHz
Power Supply
Input Impedance
Input DC 9~36V, Output DC 9~36/3A
50 ohms
I/O Port Type SMA-F & RPSMA-M
-10ºC~+55ºC
-10ºC~+80ºC
IP40
Operating Temperature
Storage Temperature
Environment Conditions
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ISED LTE(C)
777-787MHz
746-756MHz
22 dBm
Note: Unauthorized use of acce
ssories (power supplies, antennas,
cables, etc.) is strictly prohibited.
Authorized Accessories List
Authorized Accessories List
(1) l'appareil nedoit pas produire de brouillage, et
(2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi,
même si le brouillage est susceptible d'en compromettre le fonctionnement.
This device complies with Innovation, Science, and Economic Develop-
ment Canada licence-exempt RSS standard(s). Operation is subject to
the following two conditions:
(1) this device may not cause interference, and
(2) this device must accept any interference, including interference that
may cause undesired operation of the device.
Le présent appareil est conforme aux CNR d' Innovation, Sciences et Dével-
oppement économique Canada applicables aux appareils radio exempts
de licence. L'exploitation est autorisée aux deux conditions suivantes :
IC RF EXPOSURE STATEMENT
The device is compliance with RF exposure limits. The minimum distance
from body to use the device is 20 CM.
Le présent appareil est conforme aux conformité ou aux limites d’inten-sité
de champ RF. La distance minimale du corps à utiliser le dispositif
est de 20 CM.
ISED Warning
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FCC Warning
This device complies with part 15 of the FCC Rules. Operation is subject to the
following two conditions:
(1) This device may not cause harmful interference, and
(2) this device must accept any interference received, including interference
that may cause undesired operation.
FCC and IC Statements
FCC RF EXPOSURE STATEMENT
This equipment complies with FCC radiation exposure limits set forth for an
uncontrolled environment. End users must follow the specific operating
instruction for satisfying RF exposure compliance. This transmitter must not be
colocated or operating in conjunction with any other antenna or transmitter.
This equipment should be installed and operated with minimum distance
20cm between the radiator& your body.
This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in
a residential installation. This equipment generates, uses and can radiate
radio frequency energy and, if not installed and used in accordance with
the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particu-
lar installation. If this equipment does cause harmful interference to radio
or television reception, which can be determined by turning the equipment
off and on, the user is encouraged to try to correct the interference by one
or more of the following measures:
• Re-orient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver
• Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected
• Consult the dealer or an experienced radio/TV technician for help
Changes or modifications not expressly approved by HiBoost could void
the user’s authority to operate the equipment. For a complete list of
antennas and cables approved for use with these boosters see Authorized
Kitting Options
FURTHER INFORMATION ON SIGNAL BOOSTER END-USE REGISTRATION
The following links are the currently active contacts for booster registra-
tion with U.S. wireless providers:
https://www.uscellular.com/uscellular/support/fcc-booster-re-
gistration.jsp https://www.sprint.com/legal/fcc_boosters.html
https://www.verizonwireless.com/solutions-and-services/acces-
sories/register-signal-booster/ https://support.t-mo-
bile.com/docs/DOC-9827 https://securec45.securewebsession.com/att-
signalbooster.com/
IC Statement: This device complies with Innovation, Science and Econom-
ic Development Canada ICES-003 Compliance Label: CAN ICES-3 (B)/
NMB-3(B). Le présent appareil est conforme Innovation, science et
développement économique Canada ICES-003 Étiquette de conformité:
CAN ICES-3 (B) / NMB-3 (B).
Please follow the link to access the CPC-2-1-05:
http://www.ic.gc.ca/eic/site/smt-gst.nsf/eng/sf08942.html
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This is a CONSUMER device.
BEFORE USE, you MUST REGISTER THIS DEVICE with your wireless provider and have your
provider’s consent. Most wireless providers consent to the use of signal boosters. Some
providers may not consent to the use of this device on their network.If you are unsure,
contact your provider.
In Canada, BEFORE USE, you must meet all requirements set out in ISED CPC-2-1-05.
You MUST operate this device with approved antennas and cables as specified by the
manufacturer. Antennas MUST be installed least 20 cm(8 inches)from ( i. e..MUST NOT be
installed within 20 cm of ) any person.
You MUST cease operating this device immediately if requested by the FCC ( or ISED in
Canada ) or a licensed wireless service provider.
WARNING. E911 location information may not be provided or may be inaccurate for calls
served by using this device.
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The booster incorporates the following safeguard features to prevent
harmful interference and ensure compliance with the FCC Network Protec-
tion Standard (NPS):
Anti-Oscillation: The booster detects oscillation and automatically reduces
gain or shuts down the affected power amplifier to prevent harmful
interference.
Noise-Power Limiting: The booster monitors RF noise/output power and
automatically adjusts the gain or shuts down the power amplifier when
the applicable noise or power limit is exceeded.
Gain/Power Self-Monitoring: The booster continuously monitors RF operat-
ing conditions and automatically adjusts or shuts down the device when
the applicable limits are exceeded.
Detailed technical implementation and control parameters are provided
in the relevant sections of this Operational Description.
30-Day Money-Back Guarantee: If for any reason the performance of any
product is not acceptable, the product may be returned to the reseller within
30-days with proof of purchase. Please contact the customer support team.
3-Year Warranty: Signal boosters and kits are warrantied for 3 years. We will
repair or replace the unit and will cover the cost of delivery back to consumers
located within the continental US and Canada. We will only cover shipping to
our office if the booster was delivered to you recently, and was delivered
defective. Damage caused by the use of non-company power supplies or
other accessories is not covered under warranty.
Customers can choose to return the signal boosters and kits directly to the
manufacturer at the purchaser's expense with a dated proof of purchase and a
Returned Material Authorization (RMA) number supplied by us. RMA numbers
may be obtained by contacting customer support at 972-870- 5666 or support
@hiboost.com
This warranty does not apply to any signal boosters or kits determined by us
to have been subjected to tampering, misuse, abuse, neglect, or mishandling
that alters or damages physical or electronic properties.
We are not liable for any SignalSupervisor application network connectivity
issues. The cell phone signal booster relies on a strong, continuous and reliable
connection to the internet in order to communicate with the cell phone appli-
cation. For all SignalSupervisor application related issues, please check your
network strength and call our technical support.
Failure to use a surge-protected AC power strip with at least a 1000 Joule
rating will void your warranty. Damage caused by lightning is not covered by
this warranty.
All of the products that are packaged with other accessory products are
intended for resale and used as a single integrated system. Such product kits
are required to be sold to the end-users or subsequent reseller as packaged.
Return and Warranty Policies
25
