User Manual
Home Mobile Signal Booster
4K Smart Link
10K Smart Link
15K Smart Link
Boost Your Bars
Package Content
Introduction
Pre-Installation Instructions
APP Assisted Installation
LCD Assisted Installation
Quick Troubleshooting Guide
Technical Specifications
Authorized Accessories List
FCC and IC Statements
Return and Warranty Policies
01
04
05
12
27
41
45
46
47
49
CONTENTS
01
Package Content
4K Smart Link
Outdoor Antenna
Outdoor CableOutdoor Cable
32.8ft NM-SMAM
16.4ft SMAF-NM
SMA-Male to SMA-Female
Through-Window Cable
(No drilled hole)
Indoor Cable Indoor Antenna
30ft NM-SMAM
Power Supply
waterproof tape
Accessories for main parts
are all provided to protect connections
Bluetooth and
Wi-Fi antenna
Signal Booster
Package Content
10K Smart Link
02
Outdoor Antenna
Outdoor CableOutdoor Cable
32.8ft NM-SMAM
16.4ft SMAF-NM
SMA-Male to SMA-Female
Through-Window Cable
(No drilled hole)
Indoor Cable
Indoor Antenna
30ft NM-SMAM
Power Supply
waterproof tape
Accessories for main parts
are all provided to protect connections
Bluetooth and
Wi-Fi antenna
Signal Booster
Package Content
NOTE: Available accessories can be purchased through HiBoost.com
Warning: Un-authorized antennas, cables, and/or coupling devices are prohibited
by new FCC rules. Please contact FCC for details: 1(888)-CALL-FCC
15K Smart Link
03
Outdoor Antenna
50ft
Outdoor Cable
Indoor Antenna
Power Supply
waterproof tape
Accessories for main parts
are all provided to protect connections
Bluetooth and
Wi-Fi antenna
Signal Booster
50ft
Indoor Cable
Introduction
Thanks again for purchasing HiBoost cell phone Booster. The Smart Link series is a collection
of precision-engineered products that improve cellular reception inside of homes and
businesses by amplifying incoming and outgoing cell phone signals.
HiBoost cell booster's exclusive cloud-based Signal Supervisor mobile application and LCD
display allow users to monitor the live status of HiBoost cell phone signal boosters directly
from the LCD display or remotely from a mobile device anywhere at any time.
If there are any issues while installing a HiBoost 4K/10K/15K Smart Link Signal cell phone
signal booster, please contact the HiBoost technical support team through the following
Online Support: Create a ticket or chat via Signal Supervisor App
(972) 870-5666 (M-F from 9 am – 5 pm CST)
www.hiboost.com
04
05
We strongly recommend you to read the user guide completely before beginning
the installation.
HiBoost SmartLink booster provide 2 options of booster installation,
APP and LCD installation ways are unique methods provided by HiBoost.
This installation guide will take the HiBoost 4K SmartLink as an example.
1. App assisted installation,
FIRST CHOICE From Page 12~26.
It’s more convenient and many work could be done by ONE
person, and the most important is that the obtained signal
can be very precise.
2. LCD assisted installation,
SECOND CHOICE From Page 27~40.
It can achieve the same precise effect as App guidance.
But it may need two people and the installation process is a
little cumbersome.
LCD signal meter tells how
strong the signal is
Pre-Installation Instructions
The App helps you find the
best signal outside
Then why has HiBoost spent extra big efforts and costs to design APP and
LCD signal meters to help you install?
Out of the various reasons, the most important reason is that we would like you, our
valuable client, to get the maximum output power from the booster system in order to get
optimal signal reception for all your mobile devices.
As it is known and a big thanks, FCC makes signal boosters legal in 2014 so that every
body can install and benefit from the signals;
But FCC regulations do limit the gain and output power of all consumer boosters to low
values in order to avoid any interference to the cell towers;
Furthermore FCC stipulates that any improper install should trigger immediately further
reduction of the booster’s already-limited gain and power to protect the towers.
Therefore, you can understand how important you need to find the perfect outside
signal from the tower and how important to squeeze every last gain and power from
the booster, even 1dB more power is so precious when you suffer from no signals.
HiBoost App & LCD signal meters will help you to fine tune the best power and get
as much cover of your spaces.
06
General Working Principle:
※
Please do spend sometime to read it fully, as it is crucial to get full bars for your rooms.
Before we start any of the two ways, please allow us to spend 3 pages to make you
understand how the booster system works for you.
How HiBoost booster works
1. Outdoor antenna receives
outside signal from the nearby
cell tower and sends it to
2. The booster amplifies the
signal and sends to indoor
antenna
3. Indoor antenna receives
amplified signal and send it
throughout your rooms
Vice versa, indoor antenna receives cellphone signal and sends to the booster
The booster then amplifies the signal and sends it to outdoor antenna
Outdoor antenna sends signal to the cell tower
Then you can make phone calls and internet streaming.
07
Working Principle in Formula
Outside
Signal
Outdoor
Antenna Gain
Outdoor
Cable Loss
Booster
Gain
Indoor
Cable Loss
Indoor
Antenna Gain
System
Output Power
Out of the Formula:
Outside Signal: To be received by outdoor antenna from cell tower
Outdoor Antenna Gain:
The gain of outdoor antenna
Outdoor Cable Loss:
The loss of the outdoor cable
Booster Gain:
The actual working gain of the booster
Indoor Cable Loss:
The loss of the indoor cable
Indoor Antenna Gain:
The gain of indoor antenna
For example:
-65dBm + 11dBi - 4.5dB + 60dB - 2dB + 7dBi = 6.5dBm (System Output Power)
Since the figures in Black color are fixed when you finish the purchase, thus the RED
figures of
1. Outside Signal
2. Booster Gain will play a vital role in reaching the best output power during the
install, especially when we know the FCC limits the booster system values.
So the user guide is focused on:
1. Getting the best outside signal.
2. Keeping the maximum booster gain.
=
08
More notes on how to keep the maximum booster gain
※ Please note: This separation is not an absolute mandate. The idea is to isolate
the outdoor antenna from the indoor antenna.
1) Increase the distance between the outdoor and indoor antenna, generally the same
vertical distance generates more loss than horizontal, and to follow easily, a Typical
Required Distance Between Outdoor and Indoor Antenna Over 30 feet (10 meters)
horizontal distance or 13 feet (4 meters) vertical distance.
2) The outdoor and indoor antennas shall be back to back.
3) Use barriers between the indoor and outdoor antenna.
The loop back from the outdoor antenna to the indoor antenna will reduce the gain, so
the principle to keep the maximum booster gain is to avoid the loop back from the
outdoor antenna to the indoor antenna.
2
54
3
1
1. Point to the tower
2. Antennas back to back
3. Three wall barriers
1. Not pointing
to the tower
1. Point to the tower
2. Antennas back to back
3. Two wall Barriers
1. Point to the tower
2. Antennas back to back
3. No barriers, make sure
vertical distance enough
1. Two antennas facing the same direction
2. Vertical distance might not be enough
Perfect
Super
Acceptable
Bad
Bad
09
ALARM
Power
ISO
LED STATUS
Normal
Slight Overload
Overload
Slow Flashing Green
Solid Green
Quick Flashing Green
Quick Flashing Red
Green
Off
Solid Green
Slow Flashing Green
Quick Flashing Green
Quick Flashing Red
Normal
Slight Loopback
Loopback
Booster automatically shut
Normal
DC Power Problem
INDICATION
off due to strong loopback
Booster automatically shut off
Note: If the booster automatically shut off , please manually reboot it.
due to strong overload
Booster Light Patterns
Bands contained in the Gauges
Gauge Band Uplink Downlink
LTE700
CELL800
PCS1900
AWS2100
4 1710-1755MHz 2110-2155MHz
12/17 698-716MHz 728-746MHz
13 776-787MHz 746-757MHz
5 824-849MHz 869-894MHz
25/2 1850-1915MHz 1930-1995MHz
Please focus on the gauge that contains the band you are using.
10
Following LED status indicators and control buttons on the booster .
UL
dB
6
6
6
ALC
6
DL
dB
6
6
6
6
Powe r
dBm
10
10
0
0
0
0
0
0
0
0
10
10
Ba nd
LTE7 0 0
Cel l 8 0 0
PCS19 0 0
AWS210 0
I SO
OFF
Alarm
Power
ISO
DEC - SE T IN C +
Band: Shows the working frequency
bands the booster is operating on
DL Output Power: Indicates
the amount of DL output
power for all frequency
bands
Alarm LED: Indicates RF
power Status from tower
Power LED: Indicates
On/Off Status
ISO LED: Indicates
loopback Status
(Please refer to trouble
shooting section details
about LED status indicators)
UL/DL: Real-time uplink/downlink gain(dB)
ISO LCD Indicator: Indicates
loopback Status
Automatic Level Control LCD
Indicator: Indicates ALC Status
OFF LCD Indicator: Indicates Band
On/Off Status
(Please refer to trouble shooting
section details about
LCD status indicators)
Notes about LCD Display
Manual Gain Control: Used to
optimize booster by adjusting
UL/DL gains.Please do NOT
change the setting unless with
professional guidance.
These are instructions that will allow users to install a Smartlink Signal cell phone booster
using the LCD Display.
11
Flow chart of APP Assisted Installation
APP Assisted Installation
Step 1: Connect the Power Supply and Whip Antenna to the Booster
4k Smartlink
10k/15k Smartlink
Connect the power supply
to the booster
1 2 3
Download “Signal Supervisor”
and connect with booster
6 5 4
Install the indoor antenna Install the outdoor antenna
Install the booster
and cables
Find the cell tower & Determine
the outdoor antenna’s position
12
Step 2: Download Signal Supervisor app and connect the booster
1) Search “Signal Supervisor” on Google Play/ App Store, or scan the above QR Code
to download.
2) Register on the Signal Supervisor app.
3) Power on the booster.
* Connect the Bluetooth/WiFi antenna with booster, and there is no need to connect
outdoor or indoor antenna at this moment.
4) Click “Add Device” to register the booster into the APP. And we recommend WiFi
connection because the Bluetooth connection can’t go beyond 30ft.Check more steps
about the app uses as below.
Download the Signal Supervisor app,
register ID and booster.
1 32
4
6 7 85
13
Remark: Due to the variety of phone models and the WiFi router types, there is a
situation, though it is rare, where the booster cannot be linked to the Signal Supervisor
app successfully. If such situation is encountered:
* You can alternatively use LCD signal meter to assist your installation. And Bluetooth/Wi-
Fi disconnection won’t influence the booster working status at all.
* Or please use another cell phone or change a WiFi router if you insist an app assisted
installation.
Please contact our tech support if you have difficulties in installation, and we will provide
the best solution for you.
Step 3: Find the cell tower & Determine the outdoor antenna’s position
3.1 Find the band you are using
Download NetWork Cell Info Lite in the Google store and open it.
It can be seen from the example picture that the frequency band is band 13.
(According to the form before, you need to pay attention to Gauge LTE700)
For Android
14
(1)Dial *3001#12345#*
(2)Follow the instructions, take the screenshot as required.
3.2 Find the cell tower
(1)Enter cellmapper.net
(2)Choose your own carrier and band here.
For ios
15
16
(3) Then enter the coordinate of where you are trying to install the signal booster, and press
Enter key.
(4) After the map jumps to the location, you can scroll the mouse pulley and zoom it out, then
you will see the tower near the location.
(In fact when you open Cellmapper, the map on the right will automatically locate your area if
you’ve given the site permission to access your location.
If you found tower sites not even displayed on the map, it might because the app intercepts
the locations for security reasons.）
It would be better to take a screenshot of this page to guide the following installing steps.
Should you have any questions, please contact our tech support.
Note: If you need help finding the tower, please contact our tech support and provide your
carrier, band and screenshots taken in the last steps.
3.3 Determine the outdoor antenna’s position
The outdoor antenna is usually placed at one of the 4 ends of the roof.
Please choose the position according to the tower’s location.
Make sure there are no barriers between the antenna and the tower.
4.1 Connect the outdoor antenna with the booster
4k Smartlink
BoosterOutdoor
Antenna
32.8’ Cable Jumper
Cable
16.4’ Cable
Step 4: Install the outdoor antenna
17
(1) Put the booster near to the location you would like to install in the future, or a place with
power outlet temporarily.
(2) Power on the booster and make sure the signal supervisor app links with it smoothly.
(3) Follow the below patterns and connect the booster and the outdoor antenna with
outdoor cables.
10k Smartlink
BoosterOutdoor
Antenna
32.8’ Cable Jumper
Cable
16.4’ Cable
15k Smartlink
Outdoor
Antenna
50’ Cable Booster
Notes：
*Please do NOT to connect indoor antenna at this moment as it will influence the outside
signal finding.
*Please place the booster within 30ft to the possible insatllation location of outdoor antenna
if Bluetooth connection is applied. This is to ensure the App can connect to the booster.
18
4.2 Adjust and fix the Outdoor Antenna
19
Notes:
(1) The output power should be the higher the better.
(2) The full output power for 4k Smartlink is 10dBm. And the full gain is 60dB.
The full output power for 10k Smartlink is 12dBm. And the full gain is 65dB.
The full output power for 15k Smartlink is 12dBm. And the full gain is 72dB.
Have your outdoor antenna pointed to the cell tower you found before
and observe the reading on the app. Adjust the outdoor antenna accordingly.
• Keep in mind that it is normal for the output values may vary dynamically between 1-3 dB
• To optimize the signal for one carrier, point the outdoor antenna towards the closest cell phone
tower designated to that carrier
• To optimize the signal for more than one carrier, point the outdoor antenna between multiple
towers
• Make sure to slowly turn the antenna while taking the readings so the booster has time to
adjust the reading
• Test and install the antenna at the same height where power outputs and gain values reach
the booster‘s maximum capacity
•
Professional Tips
If you can’t get a good output power, for instance, the value is below POOR level, it is highly
likely that the installation will fail. Please either find a new place with better signal or drop the
installation.
Now install the outdoor antenna firmly
The connector of the cable connection part must be glued with black waterproof tape to
prevent long-term signal drop and reduce signal loss!
Please do take following screen shot for future comparison
during indoor antenna installation.
What you are going to be paying attention to here, is the gain
values. If you have interference between your indoor and
outdoor antennas, then the booster will lower the gain and
these values will decrease.
Reconfirm that the signal on signal gauge is the best!
20
Step 5: Install the indoor antenna
Note: It is better to have two people at this stage. One can go around to find the best
place for indoor antenna. While the other can walk around to make tests all over to make
sure every spot is covered with stable and high quality signal.
5.1 Now it’s turn to install the indoor antenna
5.2 Connect the indoor antenna with the booster’s indoor port by indoor cable, and switch
on the booster.
Indoor
Antenn
-
30’ Cable
4k Smartlink
Booster
21
10k Smartlink
15k Smartlink
Indoor
Antenn
-
30’ Cable
Booster
Indoor
Antenn
-
50’ Cable
Booster
22
5.3 Find the proper location for indoor antenna
1) Determine the location according to the antenna’s radiation pattern. The radiation pattern is
80° horizontal and 70° vertical. So try to make sure the space will fall into its radiation pattern.
30ft horizontal
13ft vertical
2) After finding the location, hold it there, and watch the gain and power on the App’s signal
gauge, they shall keep the same or very nearby with the screen shot taken during outdoor
antenna install. This is to avoid the loop back between outdoor and indoor antennas, please
move the indoor antenna till you get unchanged or slightly changed gain and power. This step
is quite crucial for the booster’s best performance.
60
23
Panel Antennna
30ft
30ft
1. Increase the distance between the outdoor and indoor antennas
2. The outdoor and indoor antennas shall be back to back
3. Use barriers between the indoor and outdoor antennas
Again the tips to avoid the loop back
Two requests of indoor antenna installation
A. Radiation shall be good enough to cover whole space
B. Loopback shall be avoided
Might be ok
24
5.4 Signal Quality test
After finding such a location, hold the indoor antenna there and ask the other person to walk
back and forth, and use the 3rd party app Network Cell Info Lite & OpenSignal to test the signal
strength, voice, and data.
We recommend you to test the signal strength, the voice quality and data speed.
*Notes Again: Just remember that strength and quality are two separate issues. A poor
quality “strong” signal can be next to useless, but a clean signal of two bars might be all your
device needs.
If the test is good, then congratulations, the indoor antenna position has been successfully
found. Please install the indoor antenna.
25
23
Step 6: Install the booster and the cables
Mount the signal booster in a dry and cool area, and it shall be easily accessible for
maintenance.
And run the cables neatly, please do use the water-proof tape
to protect all outside
connections from the weather.
Test again the performance after installation is done
a. First make sure the Signal gauge value is unchanged from that during the outdoor
antenna installation.
b. Test with a third-party app, make sure calls and network data are smooth in most indoor
signal coverage areas.
a. Now everything is completed and please start to enjoy the mobile services.
b. If the result is not satisfactory or you want better signal, you may repeat the whole or
part of the process to improve.
c. Please contact us: Signal Supervisor App online support, Phone and Email if any
problems are encountered.
26
Flow chart of LCD Assisted Install
LCD Assisted Installation
Connect the power supply
to the booster
1 2
Find the cell tower &
Determine the outdoor
antenna’s position
3
Install the outdoor antenna
4
Install the indoor antenna
5
Install the booster
and cables
Step 1: Connect the Power Supply and Whip Antenna to the Booster
4k Smartlink
10k/15k Smartlink
27
Step 2: Find the cell tower & Determine the outdoor antenna’s position
2.1 Find the band you are using
Download NetWork Cell Info Lite in the Google store and open it.
It can be seen from the example picture that the frequency band is band 13.
(According to the form before, you need to pay attention to Gauge LTE700)
(1)Dial *3001#12345#*
(2)Follow the instructions, take the screenshot as required.
For Android
For ios
28
2.2 Find the cell tower
(1)Enter cellmapper.net
(2)Choose your own carrier and band here.
(3) Then enter the coordinate of where you are trying to install the signal booster, and press Enter key
(In fact when you open Cellmapper, the map on the right will automatically locate your area if you’ve given
the site permission to access your location.
If you found tower sites not even displayed on the map, it might because the app intercepts the locations
for security reasons.）
29
, the map on the right will automatically locate your area if you’ve given
If you found tower sites not even displayed on the map, it might because the app intercepts the locations
）
(4) After the map jumps to the location, you can scroll the mouse pulley and zoom it out, then you
will see the tower near the location.
It would be better to take a screenshot of this page to guide the following installing steps.
Should you have any questions, please contact our tech support.
Note: If you need help finding the tower, please contact our tech support and provide your carrier
band and screenshots taken in the last steps.
2.3 Determine the outdoor antenna’s position
The outdoor antenna is usually placed at one of the 4 ends of the roof.
30
Please choose the position according to the tower’s location.
Make sure there are no barriers between the antenna and the tower.
3.1. Connect the outdoor antenna with the booster
4k Smartlink
Booster
Outdoor
Antenna
Outdoor
Antenna
Outdoor
Antenna
32.8’ Cable Jumper
Cable
16.4’ Cable
10k Smartlink
Booster32.8’ Cable Jumper
Cable
16.4’ Cable
15k Smartlink
50’ Cable Booster
Step 3: Install the outdoor antenna
31
(1) Put the booster near to the location you would like to install in the future, or a place with
power outlet temporarily.
(2) Power on the booster and make sure the signal supervisor app links with it smoothly.
(3) Follow the below patterns and connect the booster and the outdoor antenna with outdoor
cables.
Now pick up the outdoor antenna and point to above cell tower and adjust its position
precisely, ask your partner to watch the LCD signal gauge to get a strongest possible
output signal.
Ask your partner to look at the signal meter value, 10dBm is the best.
Notes: The output power level in the signal meter is the level for the indoor antenna.
Fix the outdoor antenna direction when you get the best output power
LCD signal meter tells how
strong the signal is
3.2. Adjust the Outdoor Antenna
Notes:
(1) The output power should be the higher the better.
(2) The full output power for 4k Smartlink is 10dBm. And the full gain is 60dB.
The full output power for 10k Smartlink is 12dBm. And the full gain is 65dB.
The full output power for 15k Smartlink is 12dBm. And the full gain is 72dB.
Notes：
*Please do NOT to connect indoor antenna at this moment as it will influence the outside
signal finding.
*Please place the booster within 30ft to the possible insatllation location of outdoor antenna
if Bluetooth connection is applied. This is to ensure the App can connect to the booster.
32
• Keep in mind that it is normal for the output values may vary dynamically between 1-3 dB
• To optimize the signal for one carrier, point the outdoor antenna towards the closest cell
phone tower designated to that carrier
• To optimize the signal for more than one carrier, point the outdoor antenna between
multiple towers
• Make sure to slowly turn the antenna while taking the readings so the booster has time to
adjust the reading
• Test and install the antenna at the same height where power outputs and gain values
reach the booster’s maximum capacity
• If you can’t get a good output power, for instance, the value is below POOR level, it is
highly likely that the installation will fail. Please either find a new place with better
signal or drop the installation.
Professional Tips
3.3 Fix outdoor antenna
Now install the outdoor antenna firmly
33
The connector of the cable connection part is glued with black waterproof tape to
prevent long-term signal drop and reduce signal loss!
3.4 Reconfirm that the signal on LCD signal meter is the best!
And take photo of LCD signal meter for future comparison during indoor antenna install.
What you are going to be paying attention to here, is the gain values. If you have
interference between your indoor and outdoor antennas, then the booster will lower the
gain and these values will decrease.
LCD signal meter tells how
strong the signal is
34
Step 4: Install the indoor antenna
4.1 Now it’s turn to install the indoor antenna.
Note: It is better to have two people at this stage. One can go around to find the best
place for indoor antenna. While the other can walk around to make tests all over to make
sure every spot is covered with stable and high quality signal.
4.2 Connect the indoor antenna with the booster by indoor cable, and switch on the booster.
Indoor Antennna NF
Indoor Cable
30ft NM-NM
4k Smartlink
35
10k Smartlink
15k Smartlink
Indoor
Antenn-
30’ Cable
Booster
Indoor
Antenn-
50’ Cable
Booster
36
4.3 Find the proper location for indoor antenna
1) Determine the location according to the antenna’s radiation pattern. The radiation pattern is
80° horizontal and 70° vertical. So try to make sure the space will fall into its radiation pattern.
30ft horizontal
13ft vertical
37
Panel Antennna
30ft
30ft
1. Increase the distance between the outdoor and indoor antennas
2. The outdoor and indoor antennas shall be back to back
3. Use barriers between the indoor and outdoor antennas
Again the tips to avoid the loop back
2) After finding the location, hold it there, and ask the other person to compare the gain and
power on LCD signal meter, they shall keep the same or very nearby with the photo taken
during outdoor antenna install. This is to avoid the loop back between outdoor and indoor
antennas, please move the indoor antenna till you get unchanged or slightly changed gain and
power. This step is quite crucial for the booster’s best performance.
Two requests of indoor antenna installation
A. Radiation shall be good enough to cover whole space
B. Loop back shall be avoided
Might be ok
38
4.4 Signal quality test
After finding such a location, hold the indoor antenna there and ask the other person to walk
back and forth, and use the 3rd party app to test the signal strength, voice, and data.
We recommend you to test the signal strength, the voice quality and data speed.
*Notes Again: Just remember that strength and quality are two separate issues. A poor
quality “strong” signal can be next to useless, but a clean signal of two bars might be all your
device needs.
If the test is good, then congratulations, the indoor antenna position has been successfully
found. Please install the indoor antenna.
39
Step 5: Install the booster and the cables
Mount the signal booster in a dry and cool area, and it shall be easily accessible for
maintenance.
And run the cables neatly, please do use the water-proof tape
to protect all outside
Test again the performance after installation is done
a. First make sure the LCD gauge value is unchanged from the outdoor antenna install.
b. Test by a third-party app, calls and network data are smooth in most indoor signal
coverage areas.
a. Now everything is completed and please start to enjoy the mobile services.
b. If the result is not satisfactory or you want to be better, you may repeat the whole or
part of the process to improve.
c. Please contact us: Signal Supervisor app online support, Phone and Email in case you
have any problems.
40
Quick Troubleshooting Guide
OVERLOAD
DL GAIN OUTPUT POWER REASON SOLUTIONLED LIGHT PATTERN
<60dB >=8dBm
Outdoor signal is
too strong
<60dB
<60dB
<60dB
>=8dBm
>=8dBm
>=8dBm
LTE700
CELL800
PCS1900
AWS2100
Have your outdoor antenna
pointed slightly away from the
cell tower
Alarm light quick
blinking green or red
ISO light blinking
green or red
Alarm light and
ISO light solid
green
LOOP BACK
DL GAIN OUTPUT POWER REASON SOLUTIONLED LIGHT PATTERN
<60dB <8dBm
<8dBm
<8dBm
<8dBm
<60dB
<60dB
<60dB
LTE700
CELL800
PCS1900
AWS2100
1、Increase vertical and
horizontal distance.
2、Make the indoor and
outdoor antennas face
opposite directions.
3、Add barriers(e.g. walls)
Inadequate
separation of the
indoor and outdoor
antennas
POOR SIGNAL
DL GAIN OUTPUT POWER REASON SOLUTIONLED LIGHT PATTERN
>=60dB
>=60dB
>=60dB
>=60dB
--/NEGATIVE
--/NEGATIVE
--/NEGATIVE
--/NEGATIVE
LTE700
CELL800
PCS1900
AWS2100
1、Try adjusting the outdoor
antenna to the best direction
2、Try adjusting the outdoor
antenna to another cell tower
3、Try increasing the height of
the outdoor antenna and make
sure there are no barriers
between the tower and the
outdoor antenna
Please try these solutions until
the output power reaches or is
over -5dBm.
Input signal is too weak
4k Smartlink
Alarm light and ISO
light solid green
Normal but No Boosted Signal
DL GAIN OUTPUT POWER REASON SOLUTIONLED LIGHT PATTERN
>=60dB
>=60dB
>=60dB
>=60dB
>=-5dBm
>=-5dBm
>=-5dBm
>=-5dBm
LTE700
CELL800
PCS1900
AWS2100
Check the band you are using
again. If it stays at band66,get
into the 'Detail'/ 'Setting' of
gagues on Signal Supervisor
and switch off RF switch of
AWS2100, then adjust the
outdoor antenna again. It
would be better if there are two
persons and one can stay near
the indoor antenna to check if
the signal is boosted.
1、The band is not
supported
2、The Signal is from
Other Carriers
41
Please try these solutions until
the gain reaches or is over
60dB.
10k Smartlink
Alarm light and ISO
light solid green
NORMAL
DL GAIN OUTPUT POWER REASON SOLUTIONLED LIGHT PATTERN
>=60dB
>=60dB
>=60dB
>=60dB
>=-5dBm
>=-5dBm
>=-5dBm
>=-5dBm
LTE700
CELL800
PCS1900
AWS2100
ISO light blinking
green or red
Alarm light and
ISO light solid
green
LOOP BACK
DL GAIN OUTPUT POWER REASON SOLUTIONLED LIGHT PATTERN
<60dB <10dBm
<10dBm
<10dBm
<10dBm
<60dB
<60dB
<60dB
LTE700
CELL800
PCS1900
AWS2100
1、Increase vertical and
horizontal distance.
2、Make the indoor and
outdoor antennas face
opposite directions.
3、Add barriers(e.g. walls)
Please try these solutions until
the gain reaches or is over
60dB.
Inadequate
separation of the
indoor and outdoor
antennas
POOR SIGNAL
DL GAIN OUTPUT POWER REASON SOLUTIONLED LIGHT PATTERN
>=60dB
>=60dB
>=60dB
>=60dB
--/NEGATIVE
--/NEGATIVE
--/NEGATIVE
--/NEGATIVE
LTE700
CELL800
PCS1900
AWS2100
1、Try adjusting the outdoor
antenna to the best direction
2、Try adjusting the outdoor
antenna to another cell tower
3、Try increasing the height of
the outdoor antenna and make
sure there are no barriers
between the tower and the
outdoor antenna
Please try these solutions until
the output power reaches or is
over -5dBm.
Input signal is too weak
OVERLOAD
DL GAIN OUTPUT POWER REASON SOLUTIONLED LIGHT PATTERN
<60dB >=10dBm
<60dB
<60dB
<60dB
>=10dBm
>=10dBm
>=10dBm
LTE700
CELL800
PCS1900
AWS2100
Have your outdoor antenna
pointed slightly away from the
cell tower
Alarm light quick
blinking green or red
Outdoor signal is
too strong
42
Alarm light and ISO
light solid green
Alarm light and ISO
light solid green
NORMAL
DL GAIN OUTPUT POWER REASON SOLUTIONLED LIGHT PATTERN
>=60dB
>=60dB
>=60dB
>=60dB
>=-5dBm
>=-5dBm
>=-5dBm
>=-5dBm
LTE700
CELL800
PCS1900
AWS2100
Normal but No Boosted Signal
DL GAIN OUTPUT POWER REASON SOLUTIONLED LIGHT PATTERN
>=60dB
>=60dB
>=60dB
>=60dB
>=-5dBm
>=-5dBm
>=-5dBm
>=-5dBm
LTE700
CELL800
PCS1900
AWS2100
Check the band you are using
again. If it stays at band66,get
into the 'Detail'/ 'Setting' of
gagues on Signal Supervisor
and switch off RF switch of
AWS2100, then adjust the
outdoor antenna again. It
would be better if there are two
persons and one can stay near
the indoor antenna to check if
the signal is boosted.
1、The band is not
supported
2、The Signal is from
Other Carriers
OVERLOAD
DL GAIN OUTPUT POWER REASON SOLUTIONLED LIGHT PATTERN
<60dB >=10dBm
<60dB
<65dB
<65dB
>=10dBm
>=10dBm
>=10dBm
LTE700
CELL800
PCS1900
AWS2100
Have your outdoor antenna
pointed slightly away from the
cell tower
Alarm light quick
blinking green or red
ISO light blinking
green or red
LOOP BACK
DL GAIN OUTPUT POWER REASON SOLUTIONLED LIGHT PATTERN
<60dB <10dBm
<10dBm
<10dBm
<10dBm
<60dB
<65dB
<65dB
LTE700
CELL800
PCS1900
AWS2100
1、Increase vertical and
horizontal distance.
2、Make the indoor and
outdoor antennas face
opposite directions.
3、Add barriers(e.g. walls)
Please try these solutions until
the gain reaches or is over
60dB.
Inadequate
separation of the
indoor and outdoor
antennas
15k Smartlink
Outdoor signal is
too strong
43
Alarm light and
ISO light solid
green
POOR SIGNAL
DL GAIN OUTPUT POWER REASON SOLUTIONLED LIGHT PATTERN
>=60dB
>=60dB
>=65dB
>=65dB
--/NEGATIVE
--/NEGATIVE
--/NEGATIVE
--/NEGATIVE
LTE700
CELL800
PCS1900
AWS2100
1、Try adjusting the outdoor
antenna to the best direction
2、Try adjusting the outdoor
antenna to another cell tower
3、Try increasing the height of
the outdoor antenna and make
sure there are no barriers
between the tower and the
outdoor antenna
Please try these solutions until
the output power reaches or is
over -5dBm.
Input signal is too weak
Alarm light and ISO
light solid green
Alarm light and ISO
light solid green
NORMAL
DL GAIN OUTPUT POWER REASON SOLUTIONLED LIGHT PATTERN
>=60dB
>=60dB
>=65dB
>=65dB
>=-5dBm
>=-5dBm
>=-5dBm
>=-5dBm
LTE700
CELL800
PCS1900
AWS2100
Normal but No Boosted Signal
DL GAIN OUTPUT POWER REASON SOLUTIONLED LIGHT PATTERN
>=60dB
>=60dB
>=65dB
>=65dB
>=-5dBm
>=-5dBm
>=-5dBm
>=-5dBm
LTE700
CELL800
PCS1900
AWS2100
Check the band you are using
again. If it stays at band66,get
into the 'Detail'/ 'Setting' of
gagues on Signal Supervisor
and switch off RF switch of
AWS2100, then adjust the
outdoor antenna again. It
would be better if there are two
persons and one can stay near
the indoor antenna to check if
the signal is boosted.
1、The band is not
supported
2、The Signal is from
Other Carriers
44
Online Support: Create a ticket or chat via Signal Supervisor app
(972) 870-5666 (M-F from 9 am – 5 pm CST)
www.hiboost.com
If there are any issues while installing a HiBoost cell phone signal booster,
please contact the technical support team through the following channels:
Working Bands
UL Frequency Range
DL Frequency Range
Maximum Gain
Maximum Output Power
I/O Port
Weight
Dimensions
MGC(Step Attenuation) >25 dB /1 dB Step
> 4.0 lb / 1.8 kg
4.7in x 7.8in x1.4in /
120mm x 198mm x 34mm
8.6in x 6.5in x 2in /
218mm x 165mm x 50mm
> 5.0 lb / 2.2 kg
Impedance
Environment Condition
Power Supply Input AC 100~240V, 50/60Hz, Output DC 12 V/3 A
50 ohm
IP40
728-746 / 746-757 / 869-894 / 1930-1995 / 2110-2155
Band 12/17/Band 13/Band 5/Band 25/2/Band 4
698-716 / 776-787 / 824-849 / 1850-1915 / 1710-1755
60 dB
UL 24 dBm, DL 10 dBm
N-Female & SMA-Female
65 dB
70dB
UL 24 dBm, DL 12 dBm
Technical Specifications
4K Smart LinkModel No. 10K Smart Link 15K Smart Link
Notes: Support 5G only that's been or will be deployed in current 4G by DSS
(Dynamic Spectrum Sharing) by carriers.
45
Authorized Accessories List
Outdoor Antenna & Cable Kit Options
Indoor Antenna & Cable Kit Options
Kit 9-5050
Yagi 9dbi Antenna & 50’ 5D Cable
Kit 11-100400
Yagi 11dbi Antenna & 100' 400 Cable
Kit 11-7550
Yagi 11dbi Antenna & 75' 5D Cable
Kit 11-100500
Yagi 11dbi Antenna & 100' 5D Cable
Kit 10-3050
Panel 10dbi Antenna & 30' 5D Cable
Kit 10-50400
Panel 10dbi Antenna & 50' 400 Cable
Kit 10-5050
Panel 10dbi Antenna & 50' 5D Cable
Kit 10-75400
Panel 10dbi Antenna & 75' 400 Cable
Kit 10-100400
Panel 10dbi Antenna & 100' 400 Cable
Kit 10-7550
Panel 10dbi Antenna & 75' 5D Cable
Kit 10-10050
Panel 10dbi Antenna & 100' 5D Cable
Kit 9-50400
Yagi 9dbi Antenna & 50' 400 Cable
Kit 9-75400
Yagi 9dbi Antenna & 75' 400 Cable
Kit 9-100400
Yagi 9dbi Antenna & 100' 400 Cable
Kit 9-7550
Yagi 9dbi Antenna & 75' 5D Cable
Kit 9-10050
Yagi 9dbi Antenna & 100' 5D Cable
Kit 7-3050
Panel 7dbi Antenna & 30' 5D Cable
Kit 7-50400
Panel 7dbi Antenna & 50' 400 Cable
Kit 7-5050
Panel 7dbi Antenna & 50' 5D Cable
Kit 7-75400
Panel 7dbi Antenna & 75' 400 Cable
Kit 7-100400
Panel 7dbi Antenna & 100' 400 Cable
Kit 7-7550
Panel 7dbi Antenna & 75' 5D Cable
Kit 7-10050
Panel 7dbi Antenna & 100' 5D Cable
Kit 5-30400
Omni 5dbi Antenna & 30' 400 Cable
Kit 5-3050
Omni 5dbi Antenna & 30' 5D Cable
Kit 5-50400
Omni 5dbi Antenna & 50' 400 Cable
Kit 5-5050
Omni 5dbi Antenna & 50' 5D Cable
Kit 5-75400
Omni 5dbi Antenna & 75' 400 Cable
Kit 5-10400
Omni 5dbi Antenna & 100' 400 Cable
Kit 5-7550
Omni 5dbi Antenna & 75' 5D Cable
Kit 5-10050
Omni 5dbi Antenna & 100' 5D Cable
Kit 72-5050-50
2 Panel 7dbi Antenna with50' 5D N male
＆ 2-Way Splitter
Kit 52-5050-50
2 Whip 5dbi Antenna &50' 5D Cable
＆ 2-Way Splitter
Kit 102-5050-50
2 Panel 10dbi Antenna with50'5D N male
＆ 2-Way Splitter
Kit 103-7550-50
3 Panel 10dbi Antenna & 75' 5D Cable
＆ 3-Way Splitter
kit 104-7550-50
4 Panel 10dbi Antenna & 75' 5D Cable
＆ 3 2-Way Splitter
Kit 73-7550-50
3 Panel 7dbi Antenna & 75' 5D Cable
＆ 3-Way Splitter
kit 74-7550-50
4 Panel 7dbi Antenna & 75' 5D Cable
＆ 3 2-Way Splitter
Kit 3-30400
Omni 3dBi Antenna with 30' 400 Cable
Kit 3-5050
Omni 3dBi Antenna & 50' 5D Cable
Kit 3-7550
Omni 3dBi Antenna & 75' 5D Cable
Kit 3-10050
Omni 3dBi Antenna & 100' 5D Cable
Kit 3-30400
Omni 3dBi Antenna with 30' 400 Cable
Kit 3-50400
Omni 3dBi Antenna & 50' 400 Cable
Kit 32-50400-50
2Omni 3dBi Antenna & 50' 400 Cable
＆ 2-Way Splitter
Kit 33-50400-50
3 Omni 3dBi Antenna & 50' 400 Cable
＆ 3-Way Splitter
Kit 34-50400-50
4 Omni 3dBi Antenna &50' 400 Cable
＆3 2-Way Splitter
46
FCC RF EXPOSURE STATEMENT
This equipment complies with FCC radiation exposure limits set forth for an
uncontrolled environment. End users must follow the specific operating
instruction for satisfying RF exposure compliance. This transmitter must not be
colocated or operating in conjunction with any other antenna or transmitte.
IC RF EXPOSURE STATEMENT
The devices is compliance with RF exposure limits. The minimum distance
from body to use the device is 20 CM.
Le présent appareil est conforme aux conformité ou aux limites d’intensité
de champ RF. La distance minimale du corps à utiliser le dispositif est de 20
CM.
FCC and IC Statements
This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or
more of the following measures:
• Re-orient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver
• Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected
• Consult the dealer or an experienced radio/TV technician for help
Changes or modifications not expressly approved by HiBoost could void the
user’s authority to operate the equipment. For a complete list of antennas and
cables approved for use with these boosters see Authorized Kitting Options
47
This is a CONSUMER device.
BEFORE USE, you MUST REGISTER THIS DEVICE with your wireless provider and have your
provider’s consent. Most wireless providers consent to the use of signal boosters. Some
providers may not consent to the use of this device on their network.If you are unsure,
contact your provider.
In Canada, BEFORE USE, you must meet all requirements set out in ISED CPC-2-1-05.
You MUST operate this device with approved antennas and cables as specified by the
manufacturer. Antennas MUST be installed least 20 cm(8 inches)from(i. e..MUST NOT be
installed within 20 cm of)any person.
You MUST cease operating this device immediately if requested by the FCC(or ISED in
Canada)or a licensed wireless service provider.
WARNING. E911 location information may not be provided or may be inaccurate for calls
served by using this device.
This device may be operated ONLY in a fixed location(i.e., may operate in a fixed location
FCC 27.50(d)(4) Statement: Fixed, mobile, and portable (handheld) stations
operating in the 1710-1755 MHz band are limited to 1-watt EIRP. Fixed
stations operating in the 1710-1755 MHz band are limited to a maximum
antenna height of 10 meters above ground.
FURTHER INFORMATION ON SIGNAL BOOSTER END-USE REGISTRATION
The following links are the currently active contacts for booster registration
with U.S. wireless providers:
https://www.uscellular.com/uscellular/support/fcc-booster-registration.jsp
https://www.sprint.com/legal/fcc_boosters.html
https://www.verizonwireless.com/solutions-and-services/acces-
sories/register-signal-booster/ https://support.t-mobile.com/docs/DOC-9827
https://securec45.securewebsession.com/attsignalbooster.com/
IC Statement: This device complies with Innovation, Science and Economic
Development Canada ICES-003 Compliance Label: CAN ICES-3 (B)/
NMB-3(B). Le présent appareil est conforme Innovation, science et dévelop-
pement économique Canada ICES-003 Étiquette de conformité: CAN ICES-3
(B) / NMB-3 (B).
Please follow the link to access the CPC-2-1-05:
48
30-Day Money-Back Guarantee: If for any reason the performance of any
product is not acceptable, the product may be returned to the reseller within
30-days with proof of purchase. Please contact the customer support team.
3-Year Warranty: Signal boosters and kits are warranted for 3 years. We
will repair or replace the unit and will cover the cost of delivery back to
consumers located within the continental US and Canada. We will only
cover shipping to our office if the booster was delivered to you recently,
and was delivered defective.
Customers can choose to return the signal boosters and kits directly to the
manufacturer at the purchaser's expense with a dated proof of purchase and a
Returned Material Authorization (RMA) number supplied by us. RMA numbers
may be obtained by contacting customer support at 972-870- 5666 or support
@hiboost.com
This warranty does not apply to any signal boosters or kits determined by us
to have been subjected to tampering, misuse, abuse, neglect, or mishandling
that alters or damages physical or electronic properties.
We are not liable for any Signal Supervisor application network connectivity
issues. The cell phone signal booster relies on a strong, continuous and reliable
connection to the internet in order to communicate with the cell phone applica-
tion. For all Signal Supervisor Application related issues, please check your
network strength and call our technical support.
Failure to use a surge-protected AC power strip with at least a 1000 Joule
rating will void your warranty. Damage caused by lightning is not covered by
this warranty.
All of the products that are packaged with other accessory products are
intended for resale and used as a single integrated system. Such product kits
are required to be sold to the end-users or subsequent reseller as packaged.
Return and Warranty Policies
49
