“沿
®
User Manual
Sidekick
Quick Troubleshooting Guide
FOR HOME,OF曰CE……
Boost You 「 Bars and Keep You Connected to the World
Signal boaster
won't power on
After finishing
installation, indoor
signal has not
been improved at
all
I
Solution
I
1. Connect the power supply to an alternate power sou『ce.
2. Verify that the power source is not controlled by a switch that has 『emoved
power from the outlet.
1. Verify that the outdoor antenna is pointed towards a tower belonging to
your specific cellular carrier, and that the tower is at least pointed in your
direction. If the tower is nea『by, but facing away from your location it is
better to point towards a tower that is farther away, but facing you.
2. Verify that there are usable signals where the outside antenna is placed,
it's best to have the ability to place and hold a call.
3. The indoor and outdoor antenna shall be separated by a minimum of 13
feet, vertically, OR a minimum of 30 feet horizontally. The indoor antenna
MUST face 180 degrees opposite the di『ection your outdoor antenna is
pointing. They must also not overlap. (This means that IF they were at the
same elevation, they would be oriented with the mounting brackets facing
each other.)
4. Verify that the f『equency band of your cell phone is same as that of the
signal booster.
5. Verify that cable connections are tightly fitted to the booster and
antenna.
NOTE: The bars on your phone are not always a reliable measure
of signal. Different phone manufacturers use different algorithms
to display these bars. u can put your phone in field test mode
to determine the RSSI, or you can test the phone using real-world
applications. Try making a phone call with the booster on and
then off, try streaming a video, etc.
1
Afte『 finishing
1. Change the installation position and direction of outdoor antenna.
installation, indoor
2. Change the direction of the signal transmission line from the outdoor
signal has
antenna to the amplifier (take the closest line, don't turn too much, don't turn
improved, voice
90
°
angle).
quality a『 data
3. Verify the distance between the indoor and outdoor antenna, Increase the
speed is poo『
separation to test the solution, more height for the outdoor antenna ra『ely
hurts your signal, but can greatly improve the indoor quality.
1. Verify the signal strength where the outdoor antenna placed (Higher is
usually better).
2. The first thing that happens when there is slight loop back, but not enough
After finishing
for the Alarm light to be solid Red, is a reduced range for the indoor antenna.
installation, indoor
Make sure the antennas are pointed in exactly opposite directions,arranging
signal coverage is
them at a 90 angle is not enough.
very small
3. With every foot of cable, the signal gains attenuation (signal loss). Make
sure if you are running longer cables than provided that you have increased
the gauge of that cable to compensate. If you a『e getting very little signal
through, and you have a custom setup, make sure that the impedance on
every component is son.
1.Ve「ify that the pins inside each connector are not loose o『 wobbly.
Make sure the connectors on each end of each cable are firmly attached.
2. Improper antenna Isolation can cause waves of poo『 signal.Please
The signal is
make sure the antennas a『e facing opposite di「ections, that they are not
on the same horizontal plane, and that they are not pointed in the same
not stable
direction or at each othe「. A common mistake is to point your outdoor
antenna at a cell tower that is located on the opposite side of the house. If
you point you『 antenna across or over your roof, there is no location inside
the house that will be free of interference. (Any indoor install location will
be either facing the outdoor antenna, or facing the same direction as the
outdoor antenna. This will not work.)
1. Increase the distance between the outdoor and indoor antenna (30 feet
The mobile
horizontal or 13 feet vertical).
phone show full
2. The indoor and outdoor antenna should face the opposite direction
bars, but cannot
(1
8
0
°
).
make call
3. Raise the outdoor antenna, or lower the indoor antenna. It is OK to install
the indoor antenna closer to the floor.
2
