Heat Storm HS-3000-WALL-R In-Wall Electric 3000 Watt Heater User Manual

User

manual

HS-3000-WALL-R

3000 W | Forced air | In-wall smart heater

Table of contents:

Important instructions �� 3

Installation instructions �� 6

Operations & controls ��13

Wi-Fi Setup ��16

Troubleshooting guide ��18

Return policy �� 20

1-year limited warranty �� 20

Thank you and congratulations on your Heat Storm heater! Please read

and keep all safety and use instructions. Should you have any questions

or concerns, please don't hesitate to reach out to us at 435-752-6611

or cs@heatstorm�com�

SPECIFICATIONS

Wattage: 3000 LxWxH: 15.51 x 4.92 x 19.88 inches

Amps: 25 Weight: 16.97 lbs

BTU: 10400 Decibels: 42-47

Voltage: 240V Hardwired

CFM: Heat settings: 2

Square footage: 300-1000 ft

Heating: Forced air

SAVE THESE INSTRUCTIONS

Important instructions

Please read and understand this entire manual before attempting to assemble,

operate, or install the product� Use this heater only as described in the manual� If

the directions are not followed, an electric shock or re may result causing property

damage, personal injury,or death�

SAFETY GUIDELINES

• Adhere to basic precautions to minimize the risk of re, electric shock, and

injury when using electrical appliances�

• The heater becomes hot during operation; avoid direct contact with hot

surfaces to prevent burns�

• Exercise extreme caution in the presence of children, or individuals with

reduced physical, sensory, or mental capabilities, or when the appliance is

unattended� Children should not play with the appliance�

• Individuals with reduced capabilities should not operate the appliance without

supervision or proper instruction�

• Unplug the heater when not in use for an extended period�

• The heater includes a thermostat limiter� If the inner temperature overheats

or abnormal heating occurs, power will be cut off to prevent the risk of re or

heater damage�

WARNING

• For any maintenance please contact an authorized service representative�

• High temperature, risk of re, keep electrical cords, drapery, furnishings, and

other combustibles at least 3 feet (0�9 m) from the front of the heater and away

from the side and rear. To reduce the risk of re, do not store or use gasoline or

other ammable vapors and liquids in the vicinity of the heater.

• Heat Storm Infrared Heaters are considered to be an appliance�

Each heater and appliance should be on its own circuit�

• DO NOT operate if the following occurs:

» Heater has a damaged cord or plug�

» After the heater malfunctions�

» Heater has been dropped or damaged in any manner�

Turn off the heater, disconnect the cord, and have heater inspected/serviced by

an electrician before reusing or discard the heater�

CAUTION

• Installation should be carried out by a certied electrician. Ensure that the

heater is installed correctly before activating the power�

• Turn off and wait for the fan to stop before disconnecting the heater�

• Do not insert foreign objects into ventilation or exhaust openings to prevent

electric shock, re, or heater damage.

• Do not block air intakes or exhaust�

• Under no circumstances should this heater be modied. Modications will void

the warranty� Parts removed for servicing must be replaced prior to operation�

• Hardwire or plug the heater directly into a wall outlet; do not use extension

cords, surge protectors, or relocatable power taps� This heater is designed for

a 240-volt power supply and should only be connected to a properly grounded

power block�

• Ensure cords are not under carpeting, covered with rugs, runners, or similar

coverings� Avoid routing cords under furniture or appliances and position away

from high-trafc areas to prevent tripping hazards.

• Do not use in the following areas: outdoors, closets, or locations with gasoline,

paint, or ammable liquids.

• To avoid excessive room temperatures which can cause hyperthermia: DO

NOT leave product running unattended in a conned space around infants, or

individuals with reduced physical, sensory, or mental capabilities�

SAVE THESE INSTRUCTIONS

BATTERY WARNING

• The remote contains batteries� If a new or used battery is swallowed or

enters the body, it can cause severe internal burns and can lead to death

in as little as 2 hours� If you think batteries have been swallowed or placed

inside any part of the body, seek immediate medical attention� Call a local

poison control center for treatment information�

• Even used batteries may cause severe injury or death�

• Remove and immediately recycle or dispose of used batteries according to

local regulations and keep them away from children� DO NOT dispose of

batteries in household trash or incinerate�

• Battery type AAA� Do not mix old and new batteries, different brands or types

of batteries, such as alkaline, carbon-zinc, or rechargeable batteries�

• Non-rechargeable batteries are not to be recharged�

• Do not force discharge, recharge, disassemble, or heat above 140°F (60°C)

specied temperature rating or incinerate. Doing so may result in injury.

• Ensure the batteries are installed correctly according to polarity (+ and -)�

• Remove and immediately recycle or dispose of batteries from equipment not

used for an extended period of time according to local regulations�

• Always completely secure the battery compartment� If the battery

compartment does not close securely, stop using the product, remove the

batteries, and keep them away from children�

Installation instructions

Installation should be carried out by a certied electrician. Ensure that the heater

is installed correctly before activating the power�

HEATER LOCATION

When choosing a location for your new heater, ensure that the general

instructions are followed� Your heater must be properly installed prior to

operation� Do not prop the heater up against objects or use the heater with the

grill placed vertically� For best effect, install the heater out of direct sunlight�

Basement or garage use

The heater can be utilized in a nished basement with drywall and carpet.

For other scenarios, consider Heat Storm Outdoor Infrared Heaters� Visit

heatstorm�com for details�

Vaulted or cathedral ceilings

The heater can be used with vaulted or cathedral ceilings� However, initial room

heating may take longer� Once the desired temperature is reached, the heater

will cycle accordingly�

Poorly insulated areas

Note that rooms with poor insulation may not retain heat efciently, potentially

leading to longer or more frequent operation�

Cold climate installation note

Placing the unit under a window or on a poorly insulated wall may result in the

heater reading a colder ambient temperature than the actual room temperature�

Heating multiple rooms

Effectiveness depends on oor plan openness and room sizes. Experiment to

nd the most suitable conguration.

NOTE: Designed for supplemental heating in spaces from 300 to 1000 square feet�

DO NOT USE in the following areas:

• Outdoors - use Heat Storm Outdoor Infrared Heaters

• Locations with gasoline, paint, or ammable liquids

• Wet or moist locations

• Closets

POWER CONNECTION GUIDELINES

Heat Storm Infrared Heaters are considered to be an appliance�

Each heater and appliance should be on its own circuit�

The energy supply must be done through a properly grounded power block�

Plug the heater directly into a wall outlet; do not use extension cords, surge

protectors, or relocatable power taps� This heater is designed for standard 240-

volt outlets and should only be connected to a proper 3-prong polarized outlet�

TOOLS NEEDED FOR INSTALLATION

• Drywall saw

• Utility knife

• Wire cutter and stripper for hardwiring

• Philips screwdriver

Missing parts? Email us at cs@heatstorm.com

CAUTION

High temperature, risk of re, keep electrical cords, drapery,

furnishings, and other combustibles at least 3 feet (0�9 m)

from the front of the heater and away from the side and rear�

To reduce the risk of re, do not store or use gasoline or other

ammable vapors and liquids in the vicinity of the heater.

STEP 1: INSERT MOUNTING BRACKET

Select suitable wall

Ensure there is at least a 4½-inch clearance between the heater and

the nearby walls, ceiling, and oor. Additionally, place the heater in a

location where the cord can reach an outlet for power if it is not being

hard wired�

1-1

Mark a 14

/8" (l) x 18

/8"(h) hole

between two studs

Once you have measured, cut out

the drywall�

Note: The mounting plate can be

installed during new construction

and the heater can be added after

all nishing work is complete.

1-2

Secure mounting bracket

Insert the mounting bracket in the rectangular hole and screw it into

the wood studs�

1-3

14 3/8"

/8"

4 ½"

Remove heater grill

Remove front grill from heating base to prepare for install�

1-4

STEP 2: HARDWIRE HEATER

Remove power box cover

2-1

Remove hole cover at the bottom of the heater

Once removed, feed your wire into the box and ensure the wires are

stripped and ready to connect�

2-2

2-3

Connect wires

Connect the lines and the ground wire�

Ground

Replace power box cover

2-4

STEP 3: INSTALL HEATER

Install the heating base

Slide the heating base into the mounting bracket� Screw in place as shown�

3-1

Attach the front grill

Screw the grill to the heating base using four screws�

3-2

Operations & controls

Power ON/OFF

Press the power icon to alternate between on(red) and off(white)�

Factory reset

To perform a factory reset, rst power off the heater and allow time for

the heating elements to cool� Turn the heater back on and press and hold

the power icon for about 10 seconds� The heater will beep, and the screen

will display “01,” conrming that it has been reset to factory settings.

Timer

When the heater is on, you can set the delay off time� Tap on the timer

icon to enable edit mode. The display will ash. Use the plus and minus

icons to change the "on" time (hour increments)� Wait 5 seconds for the

timer setting to activate�

• No timer set | White

• Timer set for off | Green

Setting the temperature

The default temperature for the heater is 70 °F or 21 °C� Pressing the +

or - icons enters temperature setting mode, where the thermostat can

be adjusted by 1 °F or 1 °C� The display exits this mode after 5 seconds

of inactivity, showing the current ambient temperature�

NOTE: After the heater function or power is turned off, the blower will continue

for several minutes to cool internal components�

Selecting Celsius & Fahrenheit

Press the + and - icons at the same time to switch between Celsius

and Fahrenheit�

NOTE: Switching between °C and °F

can only be performed using the control

panel on the heater, and is not available using the remote control�

Change working mode

Press the fan button to toggle between low, auto, and high working modes�

• Low mode* | Green

Heater operates at 50% power, effectively halving the wattage� This

is benecial for situations where the breaker tends to trip easily or

when heating a small space�

• Auto mode (Eco mode) | White — Heat mode only

When in Heat Mode, the heater will run at full power until the room

is within 2°F of the set temperature� At that point, it automatically

shifts to 50% power, maintaining the desired temperature more

efciently. This creates a gentle, energy-saving cycle that keeps

your space comfortable without the constant full-power draw�

• High mode* | Red

Heater runs at 100% power until desired temperature is met�

*Low and high modes will reach the set temperature, followed by a 2-degree

cooling period before reheating�

Fan only/heat mode

Press and hold the fan button for 3 seconds to toggle between fan only

(blue fan icon) and heat mode (red icon)�

NOTE: The fan will turn on and off to circulate air� The heater is trying to

determine if the ambient temperature in the room has changed�

Sound

Press the volume/thermostat symbol to alternate

between sound on/off�

Pair external thermostat

Press and hold both the power/thermostat button on the heater for 5

seconds� The light will begin blinking red, indicating it’s in discovery mode�

Next, press and hold the button on the back of the external thermostat for

5 seconds until you hear a beep� Once paired, the thermostat indicator light

will glow red, conrming a successful connection.

Display brightness

Tap on the Wi-Fi/sun symbol to change the display brightness�

Wi-Fi discovery mode

Press and hold the sun/Wi-Fi symbol for 5 seconds to enable the Wi-Fi

discovery mode (will blink blue)� Refer to page 16 for guidance on

connecting to Wi-Fi� The blinking blue light will turn to a solid blue

once Wi-Fi is connected�

Child lock

Press and hold the lock icon for 3 seconds to engage/disengage child

lock� When the child lock the icon will turn red and no changes can be

made to the settings until the child lock is turned off�

REMOTE CONTROL

The remote will function the same as the buttons on your unit� If you have any

questions on how a function works, please refer to the previous control descriptions�

Power

Fan only/heat mode

Sound

Timer

Setting temperature

Working mode

Display brightness

Child lock

SMARTLIFE APP

Manage your Heat Storm Smart Heater conveniently anytime

and anywhere you desire. With just a tap of your nger, you can

adjust temperatures, create schedules, set a child lock, and ensure

warmth according to your preferences�

Prepare your phone

Enable Wi-Fi and Bluetooth® on your phone� Connect to your phone to a 2�4

GHz Wi-Fi network� Your phone needs to be connected to the same Wi-Fi that

you want to connect your heater to�

NOTE: for some dual band routers, you may need to manually create a network

dedicated to 2�4 GHz�

Download the SmartLife App

Download the app by scanning the QR code or search for

SmartLife in the App Store or on Google Play� Once the app is

downloaded, sign up, and agree to the User Agreement and

SmartLife app�

CONNECT YOUR HEATER TO WI-FI

The SmartLife app offers multiple methods for Wi-Fi setup� If one method fails,

don't worry —simply move on to the next one�

It’s essential to note that the app might undergo updates over time� As a result,

the app prompts you encounter may differ slightly from the manual� For the

most accurate and up-to-date guidance, follow the prompts within the app�

Wi-Fi® setup

Need help?

Visit heatstorm.com/wi for video tutorials and helpful tips.

EASY CONNECT

*Ensure your phone's Wi-Fi, Bluetooth®, and location functions are all activated�

Choose Wi-Fi

Enter your case-sensitive Wi-Fi network name and password, then tap

“conrm.” Press "next" if prompted to reset the heater.

Conguration process

Wait for the connection to be completed� Please be patient, as this may take a

few minutes� The app will notify you that the device was successfully added�

Select “done” to enter the control interface�

Add device

When the machine is on, press and hold the Wi-Fi/sun button on the control

panel for 5 seconds until the Wi-Fi indicator light begins ashing slowly. Add

the appliance in the app:

i� If a pop-up is displayed, tap "go to add"� If you don't get a pop-up, tap

the plus icon in the top right corner� Select "add device�"

ii� Choose "small home appliance," then nd "heater (BLE)".

Choose Wi-Fi

Enter your case-sensitive Wi-Fi network name and password, then tap

“conrm.” Press "next" if it is asking you to reset your heater.

Conguration process

Wait for the connection to be completed� Please be patient, as this may take a

few minutes� The app will notify you that the device was successfully added�

Select “done” to enter the control interface�

Conguration mode

Conrm the Wi-Fi indicator light on control panel is ashing quickly and select

"blinking quickly" within the app. Then click on “nish network conguration”.

Add device

i� When the machine is on, press and hold the Wi-Fi/sun button on the

control panel for 5 seconds until the Wi-Fi indicator light begins ashing.

ii� In the app, tap the plus icon in the top right corner�

iii� Select “add device�” Choose “small home appliance�”

iv� Tap “heater (Wi-Fi)�”

MANUAL CONNECT

Troubleshooting guide

RECALIBRATING YOUR HEATER

If your heater is not working like normal, try resetting it� Heaters are like other

electronics, sometimes they need a reboot (refer to the factory reset on page 13)� If

an issue persists, contact customer service at 435-752-6611�

FAN

Not blowing air

When powering the heater ON, it does not blow any air at rst. The initial 15 seconds

allow the infrared elements to heat up, ensuring that when the fan turns on, warm

air is circulated into the room�

Not blowing warm air

• Ensure the air inlet is not blocked�

• The ambient temperature (displayed) is higher than the ther mostat setting�

• There is something blocking the air ow. Move the object out of the way of the

heater� This is common if the heater is in a closet or under a desk�

Continuing to blow air when heater is turned off

This is the cool down phase� The heater will run for several minutes (up to 12) to

cool the internal components� This increases the lifespan of the infrared elements� If

the heater did not nish the cooling procedure when it was unplugged, the fan will

blow immediately when the heater is powered back on�

Heater fails to reach the set temperature and continues to run.

Things to check:

1� Room conditions: Drafts or poor insulation can prevent the room from

retaining heat�

2� Doors: Keep doors closed to help the heater warm the space more efciently.

3� Heater placement: For best results, place the heater on an interior wall and

away from windows�

4� Obstructions: Ensure there are no objects blocking the airow around the

heater� Poor circulation can lead to uneven room temperatures�

5� Room size: Verify the heater is appropriately sized for the space� It is ideal for

rooms between 300–1000 sq� ft�, with primary heating performance around

300 sq� ft�

(Square footage recommendations may vary based on home insulation�)

If the issue persists, contact customer service at 435-752-6611�

Fan runs for under a minute and then turns off

The fan is turning on to attempt to create air ow within your room. The heater is

trying to determine if the ambient temperature in the room has changed�

THERMOSTAT

Ambient temperature reading of the heater different then the reading on my

central heating thermostat.

Thermostat readings may uctuate depending on the surroundings. You can

manually calibrate the thermostat on the heater to align with your central HVAC

system� You may need to attempt calibration multiple times to align your heater

thermostat with your HVAC system�

1� In the SmartLife app, tap on your heater to enter the temperature adjusting

screen� Press the

icon to enter the temperature setting page�

2� Adjust the Heat Storm's thermostat with the slider to reach the same

temperature as your central HVAC�

NOTE: Generally, Heat Storm heater thermostats are more precise than home central

thermostats� Adjusting your Heat Storm heater to align with your central system may result

in reduced efciency.

BURNING PLASTIC SMELL

A light plastic odor is normal for new, unused heaters� If the smell persists for

more than a couple of hours, call customer service at 435-752-6611�

ERROR CODES

EE : Temperature sensor (probe) error, when this code shows, the heating

element and fan are turned off� Unplug heater and check if the temperature

sensor is loose, disconnected, or damaged�

EO : Program setup failure� Unplug and plug in again� If error persists, the PCBA

needs to be replaced�

UH: Incorrect high voltage power supply error� Unplug heater immediately�

Attempt plugging the heater into a different outlet and ensure it is the sole major

appliance on the circuit�

LO: The temperature is less than 16° F (-9 °C)

HI: The temperature is greater than 99° F (37°C)

Returns & exchanges

30 DAY RETURN POLICY

Heaters purchased directly from EnergyWise Solutions can receive a refund of the

total sales amount if the following conditions are met within 30 days:

1� Product is in new condition�

2� Product is packed in the original manufacturers box and packing material�

3� Original manuals and accessories are included in package�

EXCHANGES & WARRANTY

After 30 days from the purchase date, the buyer is responsible for all freight/

shipping charges associated with exchanges, refunds, or warranty claims for the

purchased product�

SHIPPING & FEES

• Return shipping is the customer's responsibility�

• Original shipping charges and handling fees will be deducted from the refund�

• A 20% restocking fee applies for returns beyond 30 days�

1-year limited warranty

The manufacturer warrants this product and included accessories against defects

in materials and workmanship under normal use for a period of ONE (1) YEAR

from the date of retail purchase by the original end-user purchaser�

EXCLUSIONS AND LIMITATIONS

1� Install and operate the electric heater strictly in accordance with the

provided instructions at all times� Unauthorized repairs, alterations, willful

abuse, accidents, or misuse of the product will void this warranty�

2� This warranty is exclusive to the original owner, valid only if the

purchase was made through an authorized supplier of the product, and

is non-transferable�

3� The warranty is limited to repairing or replacing defective parts in

material or workmanship� This applies only if the said part(s) have been

exposed to normal conditions of use and service, conrmed by the

manufacturer's inspection�

4� The manufacturer may, at its discretion, fulfill warranty obligations by

refunding the wholesale price of the defective part(s)�

5� Costs related to installation, labor, construction, transportation, or

any other associated expenses arising from defective part(s), repair,

replacement, or otherwise, are not covered by this warranty� The

manufacturer disclaims responsibility for such costs�

6� The owner/user assumes all risks, including any direct, indirect, or

consequential loss or damage resulting from product use, except as

mandated by law�

7� All other warranties, whether expressed or implied, pertaining to the

product, its components, accessories, or any manufacturer obligations/

liabilities, are expressly excluded� The manufacturer neither assumes nor

authorizes any third party to assume additional liabilities related to the

product sale�

8� The manufacturer neither assumes nor authorizes any third party to

assume on its behalf, any other liabilities with respect to the sale

of the product�

9� The warranties as outlined in this document do not apply to non-

accessories used in conjunction with the installation of this product�

10� Specic legal rights provided; additional rights may vary by state.

Warranty void if prolonged exposure to dampness, unauthorized

alteration, willful abuse, accident, misuse, or lack of original

purchase receipt�

WARRANTY REDEMPTION

Reach out to Heat Storm customer service at 435-752-6611 during the warranty

period� Please have your sales receipt, purchase location, and product model

information ready� Troubleshooting support will be offered over the phone� If the

issue persists, you may be requested to email proof of purchase and a photo of

the manufacturer sticker to cs@heatstorm�com�

Replacement parts:

In some cases, we may send you a replacement part along with repair instructions�

This is classied as an authorized repair and does not void your warranty.

Unit repairs:

If the situation warrants, we will have you send the defective product to us for

inspection� Our technicians will repair the product or provide a new unit if your

heater is deemed irreparable� For units beyond the 30-day return policy, shipping

costs are the consumers responsibility� If interested in our discounted shipping

rates, kindly inform your customer service representative�

Need help?

435-752-6611 cs@heatstorm�com heatstorm�com

Heat Storm HS-3000-WALL-R In-Wall Electric 3000 Watt Heater

Product's Documents

User Manual

Specifications

Heat Storm HS-3000-WALL-R Questions and Answers