OWNER'S MANUAL
BUILT-IN REFRIGERATOR
Read this owner's manual thoroughly before operating the appliance and keep
it handy for reference at all times.
ENGLISH
SRSXB2622* / US26WBB92*
MFL67262509
Rev.09_022626
www.LGSIGNATURE.com
Copyright © 2021-2026 LG Electronics. All Rights Reserved
Scan to see the online manual.
TABLE OF CONTENTS
2
3 IMPORTANT SAFETY
INSTRUCTIONS
3 READ ALL INSTRUCTIONS BEFORE USE
3WARNING
6CAUTION
7 PRODUCT OVERVIEW
7 Product Features
10 OPERATION
10 Before Use
11 Control Panel
12 Ice and Water Dispenser
13 In-Door Ice Bin
14 Automatic Icemaker
16 Storing Food
17 Shelves
18 Door Bins
19 Drawers
21 SMART FUNCTIONS
21 LG ThinQ Application
23 Smart Diagnosis
TM
Feature
25 MAINTENANCE
25 Cleaning
25 Water Filter
30 TROUBLESHOOTING
30 FAQs
31 Before Calling for Service
39 LIMITED WARRANTY
39 USA
43 CANADA
3IMPORTANT SAFETY INSTRUCTIONS
ENGLISH
IMPORTANT SAFETY INSTRUCTIONS
READ ALL INSTRUCTIONS BEFORE USE
Safety Messages
Your safety and the safety of others are very important.
We have provided many important safety messages in this manual and on your appliance. Always read and
follow all safety messages.
All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury,
and tell you what may happen if the instructions are not followed.
WARNING
WARNING
• To reduce the risk of explosion, fire, death, electric shock, scalding or injury to persons when using this
product, follow basic precautions, including the following:
Installation
• To avoid a hazard due to instability of the appliance, it must be fixed in accordance with the instructions.
• When positioning the appliance, ensure the supply cord is not trapped or damaged.
• Do not locate multiple portable socket-outlets or portable power supplies at the rear of the appliance.
Operation
• This appliance is intended to be used in household and similar applications such as:
- staff kitchen areas in shops, offices and other working environments;
- farm houses and by clients in hotels, motels and other residential type environments;
- bed and breakfast type environments;
- catering and similar non-retail applications.
• This appliance is not for use in portable or mobile installations, such as marine or RV uses, where it will
be in motion while operating.
• This appliance is not intended for use by persons (including children) with reduced physical, sensory or
mental capabilities, or lack of experience and knowledge, unless they have been given supervision or
instruction concerning use of the appliance by a person responsible for their safety.
• This product is not to be used for special purposes such as the storage of medicine or test materials or
for use on ships, etc.
This is the safety alert symbol.
This symbol alerts you to potential hazards that can kill or injure you and others. All safety messages
will follow the safety alert symbol and either the word WARNING or CAUTION.
These words mean:
WARNING
You may be killed or seriously injured if you do not follow instructions.
CAUTION
You may be injured or cause damage to the product if you do not follow instructions.
4 IMPORTANT SAFETY INSTRUCTIONS
• DO NOT allow children to climb, stand, or hang on the refrigerator doors or on the shelves in the
refrigerator. They could damage the refrigerator and seriously injure themselves.
• Do not allow children to climb into the refrigerator. They could be trapped and suffocated.
• Children should be supervised to ensure that they do not play with the refrigerator.
• Keep fingers out of pinch point areas; clearances between the doors and cabinets are necessarily small.
Be careful closing doors when children are nearby.
• Do not touch frozen food or the metal parts in the freezer compartment with wet or damp hands. Doing
so may cause frostbite.
• Do not refreeze frozen food that has thawed completely. Doing so may result in a serious health hazard.
• Do not use an adapter plug or plug the power plug into a multi-outlet extension cord.
• If the supply cord is damaged, it must be replaced by the manufacturer or its service agent or a similarly
qualified person in order to avoid a hazard.
• Do not operate the refrigerator or touch the power cord with wet hands.
• Do not modify or extend the power cord.
• Do not use an uncertified power outlet. Do not plug the appliance into a damaged wall outlet.
• Do not put hands, feet or other objects into the air vents or bottom of the refrigerator. Doing so could
result in personal injury or electric shock.
• In the event of a gas leak (propane/LPG), ensure the area is adequately ventilated and contact an
authorized service center before resuming use. Do not touch the refrigerator or power button of the
refrigerator.
• Turn off power to the appliance immediately and contact an authorized service center if there is a
strange noise, odor, or smoke coming from the appliance.
• Do not use any fuse (such as copper, steel wire, etc.) other than a standard fuse.
• Do not place or use an electrical appliance inside the refrigerator, unless it is of a type recommended by
the manufacturer.
• Do not put animals inside the appliance.
• Do not place heavy or fragile objects, liquid filled containers, combustible substances, or flammable
objects (such as candles and lamps) on the appliance.
• If connected to a circuit protected by fuses, use time delay fuse.
• Keep ventilation openings, in the appliance enclosure or in the built-in structure, clear of obstruction.
• Do not use mechanical devices or other means to accelerate the defrosting process, other than those
recommended by the manufacturer.
• Do not use electrical appliances inside the food storage compartments of the appliance, unless they are
of a type recommended by the manufacturer.
• Do not store explosive substances such as aerosol cans with a flammable propellant in this appliance.
• Do not damage the refrigerant circuit.
• An individual properly grounded branch circuit or circuit breaker must be used in case of a required
disconnect after installation.
• This appliance incorporates an earth connection for functional purposes.
• Connect to potable water supply only.
- If connected to a water supply, connect to a potable water supply only.
• Fill with potable water only.
- If using an icemaker or dispenser water tank, make sure to fill it with potable water only.
Maintenance
• Do not use a hair dryer to dry the inside of the refrigerator.
• Do not light a candle to remove odors in the refrigerator.
5IMPORTANT SAFETY INSTRUCTIONS
ENGLISH
• In the event of a refrigerant leak, move flammable objects away from the refrigerator. Ensure the area is
adequately ventilated and contact an authorized service center.
• Keep flammable materials and vapors, such as gasoline, away from the refrigerator.
• This appliance is intended to be used in household and similar applications such as staff kitchen areas in
shops, offices and other working environments; farm houses and by clients in hotels, motels and other
residential type environments; bed and breakfast type environments; catering and similar non-retail
applications.
• Turn off power before cleaning or repairing the refrigerator.
• The refrigerator and freezer compartment lights are interior LED lighting, and service should be
performed by a qualified technician.
• Turn off power immediately in the event of a blackout or thunderstorm.
• Turn the power off if water or dust penetrates into the refrigerator. Call a service agent.
• Do not store glass containers or soda in the freezer compartment. Contents may expand when frozen,
break the container and cause injury.
• Do not store, disassemble or repair the appliance yourself or allow unqualified personnel to do so.
• Do not store explosive substances such as aerosol cans with a flammable propellant in this appliance.
• If the electrical supply cord is damaged, it must only be replaced by the manufacturer or its service agent
or a similar qualified person in order to avoid a hazard.
Disposal
• Risk of child entrapment. Junked or abandoned refrigerators are dangerous, even if they are sitting for
only a few days. When disposing of the refrigerator, remove the packing materials from the door or take
off the doors but leave the shelves in place so that children may not easily climb inside.
• If disposing of a refrigerator, make sure the refrigerant and insulation foam are removed for proper
disposal by a qualified servicer. If you release the refrigerant or throw away the insulation foam, you
may be fined or imprisoned in accordance with the relevant environmental law. Insulation foam contains
flammable blowing gas.
• When discarding the appliance, remove the door gasket while leaving the shelves and bins in place, and
keep children away from the appliance.
Grounding Instructions
• Improper connection of the equipment-grounding conductor can result in a risk of electric shock. Check
with a qualified electrician or service personnel if you are in doubt whether the appliance is properly
grounded. Do not modify the plug provided with the appliance; if it will not fit the outlet, have a proper
outlet installed by a qualified electrician.
• Have a certified electrician check the wall outlet and wiring for proper grounding.
6 IMPORTANT SAFETY INSTRUCTIONS
SAVE THESE INSTRUCTIONS
Risk of Fire and Flammable Materials
CAUTION
CAUTION
• To reduce the risk of minor or moderate injury to persons, malfunction, or damage to the product or
property when using this product, follow basic precautions, including the following:
Installation
• Do not install the refrigerator where there may be a danger of the unit falling.
• The refrigerator must be properly installed in accordance with the Installation Instructions.
Operation
• Do not use aerosols near the refrigerator.
• This appliance is intended to be used only in domestic and similar applications.
• Do not strike or apply excessive force to any glass surface. Do not touch glass surfaces if they are
cracked or broken.
• Do not overfill or pack items too tightly into door bins. Doing so may cause damage to the bin or
personal injury if items are removed with excessive force.
• Do not overfill the appliance with food. Doing so may cause personal injury or property damage.
Maintenance
• Do not use strong detergents like wax or thinners for cleaning. Clean with a soft cloth.
• Remove foreign objects (such as dust and water) off the prongs of the power plug and contact areas. Do
not use a wet or damp cloth when cleaning the plug.
• Do not spray water directly on the inside or outside of the appliance.
• Do not clean glass shelves or covers with warm water when they are cold. They may break if exposed to
sudden temperature changes.
These symbols alert you to flammable materials that can ignite and cause a fire if you do not
take care.
This appliance contains a small amount of isobutane refrigerant (R600a), which is combustible.
When transporting and installing the appliance, care should be taken to ensure that no parts
of the refrigerating circuit are damaged. Refrigerant squirting out of the pipes could ignite or
cause an eye injury. If a leak is detected, avoid any naked flames or potential sources of
ignition and air out the room in which the appliance is standing for several minutes.
In order to avoid the creation of a flammable gas air mixture if a leak in the refrigerating
circuit occurs, the size of the room in which the appliance may be sited depends on the
amount of refrigerant used. The room must be 10.8 square feet (1 square meter) in size for
every 8g of R600a refrigerant inside the appliance. The amount of refrigerant in your
particular appliance is shown on the identification plate inside the appliance. Never start up an
appliance showing any signs of damage. If in doubt, consult your dealer.
7PRODUCT OVERVIEW
ENGLISH
PRODUCT OVERVIEW
Product Features
The images in this guide may be different from the actual components and accessories, which are subject
to change by the manufacturer without prior notice for product improvement purposes.
Interior
a Automatic Icemaker
Produces ice automatically.
b Adjustable Freezer Shelf
The shelves in the freezer are adjustable to meet individual storage needs.
c LED Interior Lighting
Lights up the inside of the refrigerator.
d Freezer Drawer
Use for long-term storage of frozen items.
e Freezer Door Bin
Stores small packages of frozen food. Do not store ice cream or food which will be stored for a long
period of time.
f Control Panel
Sets the refrigerator temperature and freezer temperatures.
8 PRODUCT OVERVIEW
g Water Filter
Purifies water.
h Dairy Bin
Dairy bin is specially designed for cheese, butter and condiment storage.
i Adjustable Fridge Shelf
The shelves in the fridge are adjustable to meet individual storage needs.
j Adjustable Door Bin
Store small packages of refrigerated foods, drinks and sauce containers. The adjustable door bins are
removable for easy cleaning and adjustment.
k Gallon Bin
Stores larger containers, such as gallons of milk.
l Crisper
Stores vegetables and fruits.
Exterior
a Dispenser Control Panel
Sets the dispenser mode.
b Filtered Water and Ice Dispenser
Dispenses purified water and ice.
9PRODUCT OVERVIEW
ENGLISH
c Refrigerator
Fresh food compartment
d Freezer
Frozen food compartment
e Handle
Opens and closes the refrigerator and freezer doors.
Product Specifications
The appearance and specifications listed in this manual may vary due to constant product improvements.
Electrical requirements: 115 V, 60 Hz
Min. / Max. water pressure: 20 - 120 psi (138 - 827 kPa)
Model Description Net weight
SRSXB2622S Built-in, Refrigerator 542 lb (246 kg)
US26WBB92S Built-in, Refrigerator 542 lb (248 kg)
10 OPERATION
OPERATION
Before Use
Checklist
Clean the refrigerator.
Clean the refrigerator thoroughly and wipe off all dust that accumulated
during shipping.
CAUTION
• Do not scratch the refrigerator with a sharp object or use a detergent that
contains alcohol, a flammable liquid or an abrasive when removing any
tape or adhesive from the refrigerator. Remove adhesive residue by wiping
it off with your thumb or dish detergent.
• Do not peel off the model or serial number label or the technical
information on the rear surface of the refrigerator.
Open doors and drawers to ventilate the interior.
The inside of the refrigerator may smell like plastic at first. Remove any
adhesive tape from inside the refrigerator and open the refrigerator doors
and drawers for ventilation.
Connect the power supply.
Check if the power supply is connected before use.
Turn off the icemaker.
Turn off the icemaker if the refrigerator is not yet connected to the water
supply.
NOTE
• The icemaker water valve may buzz if the icemaker is turned on while the
refrigerator is not connected to the water supply.
Wait for the refrigerator to cool.
After the refrigerator is connected to power, it will take time to cool. The
duration depends on the model and ambient conditions. In summer, it may
take longer for the interior to cool down. Keep the refrigerator doors closed
to allow it to cool down quickly.
• Don’t add food before the appliance has cooled. Food may spoil or odors
may linger.
• To reach the set temperature quickly, keep the refrigerator doors closed
after placing food inside.
The refrigerator makes a loud noise after initial operation.
This is normal. The volume will decrease as the temperature decreases.
11OPERATION
ENGLISH
Control Panel
Depending on the model, some of the following functions may not be available.
The actual control panel may differ from model to model.
Control Panel Features
Refrigerator Control Panel
a POWER
The POWER button turns off all electrical power to the unit.
Press and hold the POWER button for 3 seconds to turn off the power. When the power is off, the t
icon light is off. There is no need to turn off power at the circuit breaker or wall receptacle. Use this
function for service or extended vacations.
b Ice Plus
This function increases both ice making and freezing capabilities.
•Press the Ice Plus button to illuminate the icon and activate the function for 24 hours. The function
automatically shuts off after 24 hours.
• Stop the function manually by pressing the button once more.
c Freezer
Indicates the set temperature of the freezer compartment in Celsius (°C) or Fahrenheit (°F). The default
freezer temperature is 0 °F (-18 °C). Press the Freezer button repeatedly to select a new set
temperature from - 6 °F to 8 °F (-21 °C to -13 °C).
d Refrigerator
Indicates the set temperature of the refrigerator compartment in Celsius (°C) or Fahrenheit (°F). The
default refrigerator temperature is 37 °F (3 °C). Press the Refrigerator button repeatedly to select a
new set temperature from 33 °F to 46 °F (1 °C to 8 °C).
NOTE
• To change the temperature mode from °F to °C (or vice versa), press and hold the Refrigerator and
Freezer buttons simultaneously for approximately five seconds. The temperature indicator on the
display window switches between Celsius and Fahrenheit.
• The displayed temperature is the target temperature, and not the actual temperature of the refrigerator.
The actual refrigerator temperature depends on the food inside the refrigerator.
e Door Alarm
The door alarm will sound every 30 seconds if the door remains open longer than one minute. The
alarm stops when the door is closed.
Press the Door Alarm button to turn on or off the door alarm function.
f Water Filter
Replace the water filter when the g icon turns on. After replacing the water filter, press and hold the
Water Filter button for 3 seconds to turn the icon light off. Replace the water filter approximately every
6 months.
12 OPERATION
Dispenser Control Panel
a Wi-Fi
The Wi-Fi button, when used with the LG ThinQ application, allows the refrigerator to connect to a
home Wi-Fi network. Refer to SMART FUNCTIONS for information on the initial setup of the application.
The f icon shows the status of the refrigerator's network connection. The icon illuminates when the
refrigerator is connected to the Wi-Fi network.
Press and hold the Wi-Fi button for 3 seconds to connect to the network. The icon blinks while the
connection is being made, then turns on once the connection is successfully made.
b Freezer Temperature
Indicates the set temperature of the freezer compartment in Celsius (°C) or Fahrenheit (°F).
c Refrigerator Temperature
Indicates the set temperature of the refrigerator compartment in Celsius (°C) or Fahrenheit (°F).
d Lock
The lock function disables every other button on the display.
• When power is initially connected to the refrigerator, the lock function is off.
• To lock the control panel buttons, press and hold the Lock button until the
k icon appears in the
display and the function is activated.
• To disable the function, press and hold the Lock button for approximately three seconds.
e Water & Ice Type
Select the desired dispenser mode from the buttons on the dispenser control panel. Press the
dispenser switch with a glass or other container to dispense cubed ice, water or crushed ice.
Ice and Water Dispenser
Before Using the Ice and Water
Dispenser
CAUTION
• Keep children away from the dispenser. Children
may play with or damage the controls.
• Throw away the first bin full of ice (about 24
cubes) after installation. The first ice and water
dispensed may include particles or odor from
the water supply line or the water tank. This is
also necessary if the refrigerator has not been
used for a long time.
• Dispense and throw away 2.5 gallons of water
(flush for approximately 5 minutes) after
installation. Do not dispense the entire 2.5 gallon
amount continuously. Press and release the
dispenser pad for cycles of 30 seconds ON and
60 seconds OFF. This is also necessary if the
refrigerator has not been used for a long time.
• If ice or water dispenses unexpectedly, turn off
the water supply and contact a LG Electronics
Customer Service Center.
• Never use a glass that is exceptionally narrow or
deep. Ice may jam in the ice passage and
refrigerator performance may be affected.
• When dispensing ice from the dispenser, do not
use a fragile container.
• Do not hang on to or place heavy objects on the
refrigerator’s dispenser.
NOTE
• The dispenser will not operate when either of
the refrigerator doors is open.
13OPERATION
ENGLISH
• If discolored ice is dispensed, check the water
filter and water supply. If the problem continues,
contact a LG Electronics Customer Service
Center. Do not use the water or ice until the
problem is corrected.
• Dispense ice into a glass before filling it with
water or other beverages. Splashing may occur if
ice is dispensed into a glass that already
contains liquid.
• Some dripping may occur after dispensing. Hold
the cup beneath the dispenser for a few seconds
after dispensing to catch all of the drops.
• Keep containers at an appropriate distance from
the dispensers. Tall, narrow glasses should be
held far enough from the ice outlet to prevent
ice from jamming in the ice chute. A container
with a very small opening should be held as
close to the dispenser as possible to avoid
spilling.
Using the Ice and Water Dispenser
1 Select the desired dispenser mode a. The
LED over the selected icon turns on.
2 Press the dispenser paddle b with a glass or
other container to dispense cubed ice, water
or crushed ice.
Cleaning the Dispenser
Cleaning the Ice and Water Outlet
Wipe the water outlet a or ice outlet b frequently
with a clean cloth as it may get dirty easily.
NOTE
• Lint from a cloth may adhere to the outlets.
Cleaning the Dispenser Tray
Wipe the entire area with a damp cloth. The
dispenser tray may become wet easily due to
spilled ice or water.
Locking the Ice and Water
Dispenser
Press and hold the Lock button for three seconds
to lock the dispenser and all the control panel
functions. Follow the same instructions to unlock.
In-Door Ice Bin
Before Using the In-Door Ice Bin
The icemaker stops producing ice when the in-
door ice bin is full. To make room for additional ice,
empty the ice bin into another location in the
freezer compartment. During use, the ice may
stack unevenly in the bin, causing the icemaker to
misread the number of ice cubes and stop
producing ice. Shaking the ice bin to level the ice
within it can reduce this problem.
14 OPERATION
CAUTION
• Keep hands and tools out of the in-door ice bin
and dispenser chute. Failure to do so may result
in damage or personal injury.
• When handling the ice bin, keep hands away
from the icemaker tray area to avoid personal
injury.
• Storing cans or other items in the ice bin will
damage the icemaker.
• Never use thin crystal glasses or containers to
collect ice. Such containers may chip or break
resulting in glass fragments in the ice.
To prevent ice cubes from melting and leaking
from the dispenser, ALWAYS empty the ice bin
when the icemaker is turned OFF for more than a
few hours.
The ice passage may become blocked with frost if
only crushed ice is used. Remove the frost that
accumulates by removing the ice bin and clearing
the passage with a rubber spatula. Dispensing
cubed ice can also help prevent frost buildup.
Detaching/Assembling the In-Door
Ice Bin
CAUTION
• Only qualified service personnel from an LG
Electronics service center should disassemble or
repair the icemaker.
• When handling the ice bin, keep hands away
from the icemaker tray area to avoid personal
injury.
• Avoid touching the auto shutoff (feeler arm)
when replacing the ice bin.
1 To detach, lift the ice storage bin slightly and
pull it out as shown in the figure.
NOTE
• Use both hands to remove the ice bin to avoid
dropping it.
2 To assemble, carefully insert the in-door ice
bin, slanting the top slightly to fit it under the
icemaker.
Automatic Icemaker
WARNING
• DO NOT place fingers in the automatic icemaker
when the refrigerator is plugged in.
• Avoid contact with any moving parts of the
ejector mechanism or with the heater that
releases the ice cubes.
• Connect to a potable water supply only.
15OPERATION
ENGLISH
Before Using the In-Door Icemaker
CAUTION
• Keep hands and tools out of the ice
compartment. Failure to do so may result in
damage or personal injury.
• Throw away the first few batches of ice after
installation. This is also necessary if the freezer
has not been used for a long time.
• Never store beverage cans or other items in the
ice bin for the purpose of rapid cooling. Doing so
may damage the icemaker or the containers
may burst.
NOTE
• Ice is made in the automatic in-door icemaker
and sent to the dispenser. The icemaker
produces 6 cubes at a time, 70 - 120 cubes in a
24-hour period, depending on freezer
compartment temperature, room temperature,
number of door openings and other operating
conditions.
• The icemaker begins producing ice
approximately 12 hours after the appliance is
initially installed.
• Throw away the first few batches of ice after
installation.
• The sound of ice dropping into the ice bin is
normal.
• If the ice bin is completely filled with ice, ice
production will stop.
• Ice cubes which are stored in the ice bin for a
long time may clump together and be difficult to
separate. If this happens, empty the ice bin
completely and clean it before reinstalling it.
• Foreign substances or frost on the auto shutoff
(feeler arm) can interrupt ice production. Make
sure the auto shutoff (feeler arm) area is clean at
all times for proper operation.
• To increase ice production, use the Ice Plus
function. The function increases both ice making
and freezing capabilities.
In-Door Icemaker
a Power Switch
b Auto Shutoff (feeler arm)
Turning the Icemaker On/Off
To turn the automatic icemaker On/Off, press the
power switch on the icemaker to the ON ( | ) or
OFF (O) position.
Normal Sounds You May Hear
• Keeping the power turned on to the icemaker
before the water line is connected can damage
the icemaker.
• The icemaker water valve buzzes as the
icemaker fills with water. If the icemaker power
button is in the ON position, it will buzz even if it
has not yet been hooked up to water. To stop the
buzzing, press the icemaker power button to
turn it off.
• You will hear the sound of ice dropping into the
bin and water running in the pipes as the
icemaker refills.
Preparing for Vacation
Set the icemaker power button to OFF and shut off
the water supply to the refrigerator.
NOTE
• The ice bin should be emptied any time the
icemaker power button is turned to the OFF
position.
If the ambient temperature will drop below
freezing, have a qualified technician drain the
water supply system to prevent serious property
damage due to flooding caused by ruptured water
lines or connections.
16 OPERATION
Storing Food
NOTE
• If you are leaving home for a short period, like a
short vacation, the refrigerator should be left on.
• If you are leaving the refrigerator turned off for
an extended period, remove all food and unplug
the power cord. Clean the interior, and leave the
doors open to prevent fungi from growing in the
refrigerator.
• If doors are opened or closed too often, warm
air may penetrate the refrigerator and raise its
temperature. This can increase the running costs
of the unit.
Food Storage Tips
Wrap or store food in the refrigerator in airtight
and moisture-proof material unless otherwise
noted. This prevents food odor and taste transfer
throughout the refrigerator. For dated products,
check date code to ensure freshness.
CAUTION
• Do not overfill or pack items too tightly into door
bins. Doing so may cause damage to the bin or
personal injury if items are removed with
excessive force.
• Do not store glass containers in the freezer.
Contents may expand when frozen, break the
container and cause injury.
How to Store Food
• Butter or Margarine
- Keep opened butter in covered dish or closed
compartment. When storing an extra supply,
wrap in freezer packaging and freeze.
•Cheese
- Store in original wrapping until used. Once
opened, rewrap tightly in plastic wrap or
aluminum foil.
• Milk
- Wipe milk cartons. For coldest milk, place
containers on an interior shelf.
• Eggs
- Store in original carton on interior shelf, not in
door bin.
•Fruit
- Do not wash or hull fruit until it is ready to be
used. Sort and keep fruit in original container
in a crisper, or store in completely closed
paper bag on refrigerator shelf.
• Leafy Vegetables
- Remove store wrapping, trim or tear off
bruised and discolored areas, wash in cold
water, and drain. Place in plastic bag or plastic
container and store in crisper.
• Vegetables with skins (carrots, peppers)
- Place in plastic bags or plastic container and
store in crisper.
•Fish
- Freeze fresh fish and shellfish if they are not
being eaten the same day purchased. Eating
fresh fish and shellfish the same day
purchased is recommended.
•Leftovers
- Cover leftovers with plastic wrap or aluminum
foil, or store in plastic containers with tight
lids.
NOTE
• If you are leaving home for a short period, like a
short vacation, the refrigerator should be left on.
Refrigerated foods that are able to be frozen will
stay preserved longer if stored in the freezer.
• If you are leaving the refrigerator turned off for
an extended period, remove all food and unplug
the power cord. Clean the interior, and leave the
door open to prevent fungi from growing in the
refrigerator.
• Do not store food with high moisture content
towards the top of the refrigerator. The moisture
could come into direct contact with the cold air
and freeze.
• Wash food before storing it in the refrigerator.
Vegetables should be washed, and food
packaging should be wiped down to prevent
adjacent foods from being contaminated.
• If the refrigerator is kept in a hot and humid
place, frequent opening of the door or storing a
lot of vegetables in the refrigerator may cause
condensation to form. Wipe off the
condensation with a clean cloth or a paper towel.
• If the refrigerator door is opened or closed too
often, warm air may penetrate the refrigerator
and raise its temperature. This can increase the
running costs of the unit.
17OPERATION
ENGLISH
Storing Frozen Food
Check a freezer guide or a reliable cookbook for
further information about preparing food for
freezing or food storage times.
Freezing
Your freezer will not quick-freeze a large quantity
of food. Do not put more unfrozen food into the
freezer than will freeze within 24 hours (no more
than 2 to 3 pounds of food per cubic foot of freezer
space). Leave enough space in the freezer for air to
circulate around packages. Be careful to leave
enough room at the front so the door can close
tightly.
Storage times will vary according to the quality
and type of food, the type of packaging or wrap
used (how airtight and moisture-proof) and the
storage temperature. Ice crystals inside a sealed
package are normal. This simply means that
moisture in the food and air inside the package
have condensed, creating ice crystals.
NOTE
• Allow hot foods to cool at room temperature for
30 minutes, and then package and freeze.
Cooling hot foods before freezing saves energy.
Packaging
Successful freezing depends on correct packaging.
When you close and seal the package, it must not
allow air or moisture in or out. If it does, you could
have food odor and taste transfer throughout the
refrigerator and could also dry out frozen food.
Packaging Recommendations
• Rigid plastic containers with tight-fitting lids
• Straight-sided canning/freezing jars
• Heavy-duty aluminum foil
• Plastic-coated paper
• Non-permeable plastic wraps
• Specified freezer-grade self-sealing plastic bags
Follow package or container instructions for
proper freezing methods.
Do not use
• Bread wrappers
• Non-polyethylene plastic containers
• Containers without tight lids
• Wax paper or wax-coated freezer wrap
• Thin, semi-permeable wrap
Shelves
Detaching/Assembling the Shelf
The shelves in the refrigerator are adjustable to
meet individual storage needs.
Adjusting the shelves to fit items of different
heights will make finding the exact item you want
easier.
CAUTION
• Make sure that shelves are level from one side to
the other. Failure to do so may result in the shelf
falling or spilled food.
• Do not clean glass shelves with warm water
while they are cold. Shelves may break if
exposed to sudden temperature changes or
impact.
• Glass shelves are heavy. Use special care when
removing them.
1 To detach, tilt up the front of the shelf and lift
the shelf straight up.
2 Pull the shelf out.
3 To assemble, tilt the front of the shelf up and
guide the shelf hooks into the slots at a
desired height.
4 Lower the front of the shelf so that the hooks
drop into the slots.
18 OPERATION
Door Bins
Detaching/Assembling Door Bins
CAUTION
• Always empty the bins before removing them,
and use both hands when removing and
assembling them.
Dairy Bin
1 To remove the bin, simply lift the bin up and
pull straight out.
2 To assemble the bin, slide it in above the
desired support and push down until it snaps
into place.
NOTE
• Close the dairy bin completely after use. The
refrigerator door may not close properly if the
dairy bin is left open.
Adjustable Door Bin
1 Remove the dairy bin before removing the
adjustable door bins.
2 To remove the door bin, pull the levers a on
each side and pull the bin up off of the rail.
3 To assemble the bin, hold the door bin with
both hands and place it on top of the rail.
Push the bin down while holding the lever
a
under the bin. The bin clicks when it is in the
correct position.
Gallon Bin
1 To remove the bin, simply lift the bin up and
pull straight out.
2 To assemble the bin, slide it in above the
desired support and push down until it snaps
into place.
Freezer Door Bin
1 To remove the bin, simply lift the bin up and
pull straight out.
2 To assemble the bin, slide it in above the
desired support and push down until it snaps
into place.
19OPERATION
ENGLISH
Drawers
Removing/Assembling Drawers
CAUTION
• The drawers are heavy. Always use two hands
when removing or assembling the drawers to
avoid product damage or personal injury. Always
empty drawers before removing them.
• Always open the door completely before
removing or assembling the drawers.
Removing Drawers
1 Pull the drawer out until it stops. Empty all
contents out of the drawer before removing
it.
2 Lift the empty drawer slightly to remove it
from the support.
Assembling Drawers
1 Pull out the drawer support until it stops.
Angle the drawer into the space and set it on
the support.
2 Slide the drawer back until it lowers into place
on the support. Close the drawer.
Removing/Assembling the Drawer
Support
Removing the Drawer Support
1 Press the levers on either side of the drawer
support.
2 Keeping both levers pressed, lift the drawer
support slightly and remove it from the rail
system.
Assembling the Drawer Support
1 Pull both drawer rails out until they stop.
20 OPERATION
2 Line up the bottom edges on the sides of the
drawer support with the groove in each rail
and then lower the support until it clicks into
place.
21SMART FUNCTIONS
ENGLISH
SMART FUNCTIONS
LG ThinQ Application
This feature is only available on models with Wi-Fi.
The LG ThinQ application allows you to
communicate with the appliance using a
smartphone.
LG ThinQ Application Features
† This feature is only available on some models.
• Smart Care+
†
- Provides a more personalized experience
based on an analysis of your usage patterns.
• Smart Sabbath
†
- Activates or deactivates the Sabbath mode and
sets the schedule for the mode activation.
• Energy Monitoring
†
- This feature keeps track of the refrigerator’s
power consumption and the number of door
openings.
• Remote Control
†
- Controls the refrigerator temperature, air filter
and Ice Plus from the smartphone application.
• Push Messages
†
- If the door remains open for more than ten
minutes, you will receive a push message.
When Ice Plus is finished, you will receive a
push message.
• Smart Diagnosis
TM
- This function provides useful information for
diagnosing and solving issues with the
appliance based on the pattern of use.
• Settings
- Allows you to set various options on the
refrigerator and in the application.
NOTE
• In the following cases, you must update the
network information for each appliance in the
LG ThinQ application under Device Cards
~
Settings ~ Change Network.
- wireless router is changed
- wireless router password is changed
- Internet service provider is changed
• This information is current at the time of
publication. The application is subject to change
for product improvement purposes without
notice to users.
Installing LG ThinQ Application and
Connecting an LG Appliance
Models with QR Code
Scan the QR code attached to the product using
the camera or a QR code reader application on
your smartphone.
Models without QR Code
1 Search for and install the LG ThinQ
application from the Google Play Store or
Apple App Store on a smartphone.
2 Run the LG ThinQ application and sign in with
your existing account or create an LG account
to sign in.
3 Touch the add (~) button on the LG ThinQ
application to connect your LG appliance.
Follow the instructions in the application to
complete the process.
NOTE
• To verify the Wi-Fi connection, check that the Wi-
Fi indicator on the control panel is lit.
• The appliance supports 2.4 GHz Wi-Fi networks
only. To check your network frequency, contact
your Internet service provider or refer to your
wireless router manual.
22 SMART FUNCTIONS
NOTE
• LG ThinQ is not responsible for any network
connection problems or any faults, malfunctions,
or errors caused by network connection.
• The surrounding wireless environment can
make the wireless network service run slowly.
• If the distance between the appliance and the
wireless router is too far, the signal becomes
weak. It may take a long time to connect or fail
to install the application.
• If the appliance is having trouble connecting to
the Wi-Fi network, it may be too far from the
router. Purchase a Wi-Fi repeater (range
extender) to improve the Wi-Fi signal strength.
• The network connection may not work properly
depending on the Internet service provider.
• The Wi-Fi may not connect or the connection
may be interrupted because of the home
network environment.
• If the appliance cannot be connected due to
problems with the wireless signal transmission,
unplug the appliance and wait about a minute
before trying again.
• If the firewall on your wireless router is enabled,
disable the firewall or add an exception to it.
• The wireless network name (SSID) should be a
combination of English letters and numbers. (Do
not use special characters.)
• Smartphone user interface (UI) may vary
depending on the mobile operating system (OS)
and the manufacturer.
• If the security protocol of the router is set to
WEP, network setup may fail. Change the
security protocol (WPA2 is recommended), and
connect the product again.
• To disable the Wi-Fi function, turn off the toggle
switch for Use Wi-Fi. The
f icon will be turned
off.
• To reconnect the appliance or add another user,
press Settings at the right bottom of the main
screen and then press Reset Wi-Fi. Run the LG
ThinQ application and follow the instructions in
the application to connect the appliance.
Radio Equipment Specifications
† This feature is only available on some models.
FCC Statement
The following notice covers the transmitter
module contained in this product.
This equipment has been tested and found to
comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits
are designed to provide reasonable protection
against harmful interference in a residential
installation. This equipment generates, uses, and
can radiate radio frequency energy and, if not
installed and used in accordance with the
instructions, may cause harmful interference to
radio communications. However, there is no
guarantee that interference will not occur in a
particular installation. If this equipment does
cause harmful interference to radio or television
reception, which can be determined by turning the
equipment off and on, the user is encouraged to
try to correct the interference by one or more of
the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment
and the receiver.
• Connect the equipment into an outlet on a
circuit different from that to which the receiver is
connected.
• Consult the dealer or an experienced radio/TV
technician for help.
This device complies with part 15 of the FCC Rules.
Operation is subject to the following two
conditions:
(1) This device may not cause harmful interference
and
(2) This device must accept any interference
received, including interference that may cause
undesired operation.
Any changes or modifications in construction of
this device which are not expressly approved by
the party responsible for compliance could void
the user’s authority to operate the equipment.
Type
Operating
Frequency
Range
Output
Power (Max.)
Wireless LAN
2400 MHz -
2472 MHz
< 1 W
Bluetooth
†
2400 MHz -
2483.5 MHz
23SMART FUNCTIONS
ENGLISH
FCC RF Radiation Exposure
Statement
This equipment complies with FCC radiation
exposure limits set forth for an uncontrolled
environment. This transmitter must not be co-
located or operating in conjunction with any other
antenna or transmitter.
This equipment should be installed and operated
with a minimum distance of 20 cm (7.8 inches)
between the antenna and your body. Users must
follow the specific operating instructions for
satisfying RF exposure compliance.
Industry Canada Statement
This device contains licence-exempt transmitter(s)/
receiver(s) that comply with Innovation, Science
and Economic Development Canada’s licence-
exempt RSS(s). Operation is subject to the
following two conditions:
(1) This device may not cause interference.
(2) This device must accept any interference,
including interference that may cause undesired
operation of the device.
IC Radiation Exposure Statement
This equipment complies with IC radiation
exposure limits set forth for an uncontrolled
environment.
This equipment should be installed and operated
with a minimum distance of 20 cm (7.8 inches)
between the antenna and your body.
NOTE
• THE MANUFACTURER IS NOT RESPONSIBLE FOR
ANY RADIO OR TV INTERFERENCE CAUSED BY
UNAUTHORIZED MODIFICATIONS TO THIS
EQUIPMENT. SUCH MODIFICATIONS COULD
VOID THE USER’S AUTHORITY TO OPERATE THE
EQUIPMENT.
Open Source Software Notice
Information
To obtain the source code that is contained in this
product, under GPL, LGPL, MPL, and other open
source licenses that have the obligation to disclose
source code, and to access all referred license
terms, copyright notices and other relevant
documents, please visit https://
opensource.lge.com.
LG Electronics will also provide open source code
to you on CD-ROM for a charge covering the cost
of performing such distribution (such as the cost of
media, shipping, and handling) upon email
request to [email protected].
This offer is valid to anyone in receipt of this
information for a period of three years after our
last shipment of this product.
Smart Diagnosis
TM
Feature
This feature is only available on some models.
Use this feature to help you diagnose and solve
problems with your appliance.
NOTE
• For reasons not attributable to LGE’s negligence,
the service may not operate due to external
factors such as, but not limited to, Wi-Fi
unavailability, Wi-Fi disconnection, local app
store policy, or app unavailability.
• The feature may be subject to change without
prior notice and may have a different form
depending on where you are located.
Using LG ThinQ to Diagnose Issues
If you experience a problem with your Wi-Fi
equipped appliance, it can transmit
troubleshooting data to a smartphone using the
LG ThinQ application.
• Launch the LG ThinQ application and select the
Smart Diagnosis feature in the menu. Follow
the instructions provided in the LG ThinQ
application.
Using Audible Diagnosis to
Diagnose Issues
Follow the instructions below to use the audible
diagnosis method.
• Launch the LG ThinQ application and select the
Smart Diagnosis feature in the menu. Follow
the instructions for audible diagnosis provided
in the LG ThinQ application.
1 Open the right refrigerator door.
2 Hold the Lock button for three seconds.
• If the display has been locked for over five
minutes, you must deactivate the lock and
then reactivate it.
24 SMART FUNCTIONS
3 Hold the mouthpiece of your phone in front of
the speaker that is located on the right hinge
of the refrigerator door.
4 Press and hold the Freezer button for three
seconds while continuing to hold your phone
to the speaker.
5 After you hear three beeps, release the
Freezer button.
6 Keep the phone in place until the tone
transmission has finished. The display will
count down the time. Once the countdown is
over and the tones have stopped, the
diagnosis will be displayed in the application.
NOTE
• For best results, do not move the phone while
the tones are being transmitted.
25MAINTENANCE
ENGLISH
MAINTENANCE
Cleaning
WARNING
• Use non-flammable cleaner. Failure to do so can
result in fire, explosion, or death.
CAUTION
• Do not use an abrasive cloth or sponge when
cleaning the interior and exterior of the
appliance.
• Do not place your hand on the bottom surface of
the appliance when opening and closing the
doors.
General Cleaning Tips
• Both the refrigerator and freezer sections
defrost automatically; however, clean both
sections once a month to prevent odors.
• Wipe up spills immediately.
• Unplug the refrigerator or disconnect power
before cleaning.
• Remove all removable parts, such as shelves.
• Use a clean sponge or soft cloth and a mild
detergent in warm water. Do not use abrasive or
harsh cleaners.
• Hand wash, rinse and dry all surfaces
thoroughly.
• When cleaning the inside or outside of the
appliance, do not wipe it with a rough brush,
toothpaste, or flammable materials. Do not use
cleaning agents containing flammable
substances.
- Doing so may cause discoloration or damage
to the appliance.
- Flammable substances: alcohol (ethanol,
methanol, isopropyl alcohol, isobutyl alcohol,
etc.), thinner, bleach, benzene, flammable
liquids, abrasives, etc.
Inside Walls
• Allow freezer to warm up so the cloth will not
stick.
To help remove odors, wash the inside of the
refrigerator with a mixture of baking soda and
warm water. Mix 2 tablespoons of baking soda to 1
quart of water (26 g soda to 1 liter water). Be sure
the baking soda is completely dissolved so it does
not scratch the surfaces of the refrigerator.
Door Liners and Gaskets
Use a clean sponge or soft cloth and a mild
detergent in warm water. Do not use cleaning
waxes, concentrated detergents, bleaches, or
cleaners containing petroleum on plastic
refrigerator parts.
Plastic Parts (Covers and Panels)
Use a clean sponge or soft cloth and a mild
detergent in warm water. Do not use glass
cleaners, abrasive cleansers, or flammable fluids.
These can scratch or damage the material.
Water Filter
Before Replacing the Water Filter
WARNING
• To reduce the risk associated with choking, do
not allow children under 3 years of age to have
access to small parts during the installation of
this product.
• To reduce the risk associated with the ingestion
of contaminants, do not use with water that is
microbiologically unsafe or of unknown quality
without adequate disinfection before or after the
system.
• Use of unauthorized water filters may result in
product malfunction, water leakage or water
quality issues, which will not be covered under
the product warranty.
• Connect to a potable water supply only.
CAUTION
• Read and follow Use Instructions before
installation and use of this system.
• Installation and use MUST comply with all state
and local plumbing codes.
• Do not install if water pressure exceeds 120 psi
(827 kPa). If your water pressure exceeds 80 psi,
you must install a pressure limiting valve.
Contact a plumber if uncertain how to check
your water pressure.
26 MAINTENANCE
CAUTION
• Do not install where water hammer conditions
may occur. If water hammer conditions exist you
must install a water hammer arrester. Contact a
plumbing professional if you are uncertain how
to check for this condition.
• Do not install on hot water supply lines. The
maximum operating water temperature of this
filter system is 100 ℉ (37.8 ℃).
• Protect filter from freezing. Drain filter when
temperatures drop below 40 ℉ (4.4 ℃).
• The disposable filter cartridge MUST be replaced
every 6 months, at the rated capacity or if a
noticeable reduction in flow rate occurs.
• To protect it from freezing, remove filter
cartridge when temperatures are expected to
drop below 33 ℉.
• Do not install systems in areas where ambient
temperatures may go above 110 ℉ (43.3 ℃).
• Where a backflow prevention device is installed
on a water system, a device for controlling
pressure due to thermal expansion must be
installed.
• Ensure all tubing and fittings are secure and free
from leaks.
Replacing the Water Filter
• Replace the water filter:
- Approximately every 6 months.
- When the Replace Filter
h icon or the
indicator light turns on.
- When the water dispenser output decreases.
- When the ice cubes are smaller than normal.
• To purchase a replacement water filter:
- Visit your local dealer or distributor
- Search using "water filter" on lg.com
- Use replacement cartridge: ADQ36006113
1 If the top shelf, located below the water filter,
is in the highest position, it will need to be
removed prior to replacing the water filter.
• To remove any shelf, tilt up the front of the
shelf and lift it. Pull the shelf out.
2 Pinch the sides to open the water filter cover.
3 Pull the water filter downward and turn it
counterclockwise before pulling it out.
• Make sure to rotate the filter down
completely before pulling it out of the
manifold hole.
NOTE
• Replacing the water filter causes a small amount
of water (around 1 oz. or 25 cc) to drain.
• Wrap a cloth around the front end of the water
filter cover to collect any leaking water. Hold the
water filter upright, once it is removed, to
prevent any remaining water from spilling out of
the water filter.
4 Replace with a new water filter.
• Take the new water filter out of its packing
and remove the protective cover from the o-
rings. With the water filter tabs in the
horizontal position, push the new water
filter into the manifold hole and turn it
clockwise until it stops.
27MAINTENANCE
ENGLISH
5 Close the water filter cover. The cover will click
when closed correctly.
6 After the water filter is replaced, dispense 2.5
gallons of water (flush for approximately 5
minutes) to remove trapped air and
contaminants from the system.
NOTE
• Do not dispense the entire 2.5 gallon amount
continuously. Press and release the dispenser
pad for cycles of 30 seconds ON and 60 seconds
OFF.
7 After changing the filter, press and hold the
Water Filter button for 3 seconds to reset the
indicator light.
CAUTION
• Do not operate refrigerator without water filter
or water filter bypass plug installed.
NOTE
• Keep the water filter bypass plug. You must use
the water filter bypass plug when a replacement
water filter cartridge is not available.
28 MAINTENANCE
Performance Data Sheet
Replacement Cartridge: ADQ36006101
NSF System Trade Name Code: ADQ36006101-S
The concentration of the indicated substances in water entering the system was reduced to a
concentration less than or equal to the permissible limit for water leaving the system as specified in NSF/
ANSI Standard 42, Standard 53 and Standard 401.
* Based on the use of Cryptosporidium parvum oocysts.
It is essential that the manufacturer’s recommended installation, maintenance and filter replacement
requirements be carried out for the product to perform as advertised.
System tested and certified by NSF International against NSF/ANSI Standard 42, Standard 53 and
Standard 401 for the reduction of substances listed below.
Substance
Reduction
Average
Influent
Challenge
NSF Specified
Challenge
Concentration
Avg %
Reduction
Average
Product Water
Concentration
Max
Permissible
Product Water
Concentration
NSF Reduction
Requirements
Chlorine Taste and
Odor
2.0 μg/L 2.0 μg/L± 10% >97.5% 0.050 μg/L N/A
2 50.00%
Nominal Particulate
Class I, ,
2 0.5 to <
1.0 μm
12,000,000
pts/mL
At least 10,000
particles/mL
99.80% 24,000 pts/ml N/A
2 85.00%
Asbestos 180 MFL
10
7
to 10
8
MFL;
fibers greater than
10 μg/Lin length
>99.00% < 1 MFL N/A
2 99.00%
Atrazine 8.5 μg/L 9.0 μg/L ± 10% >94.10% 0.500 μg/L 3.0 μg/L NA
Benzene 15.0 μg/L 15.0 μg/L ± 10% >96.60% 0.510 μg/L 5.0 μg/L NA
Carbofuran 74.0 μg/L 80.0 μg/L ± 10% 98.30% 1.258 μg/L 40 μg/L NA
Lindane 1.9 μg/L 2.0 μg/L ± 10% >99.00% 0.019 μg/L 0.2 μg/L NA
P-Dichlorobenzene 230.0 μg/L 225.0 μg/L ± 10% >99.80% 0.460 μg/L 75.0 μg/L NA
2,4-D 210.0 μg/L 210.0 μg/L ± 10% >99.90% 0.210 μg/L 70.0 μg/L NA
Lead pH @6.5 140.0 μg/L 150.0 μg/L ± 10% 99.60% 0.560 μg/L 10.0 μg/L NA
Lead pH @8.5 150.0 μg/L 150.0 μg/L ± 10% >99.70% <0.500 μg/L 10.0 μg/L NA
Mercury @ pH6.5 5.9 μg/L 6.0 μg/L ± 10% 91.00% 0.531 μg/L 2.0 μg/L NA
Mercury @ pH8.5 5.6 μg/L 6.0 μg/L ± 10% 92.5% 0.420 μg/L 2.0 μg/L NA
Cyst* 100,000
cysts/L
Minimum 50,000
cysts/L
>99.99% 10 cysts/L N/A
2 99.95%
Guidelines for Application / Water Supply Parameters
Service Flow 0.5 gpm (1.9 lpm)
Water Supply Community or Private Well - Potable Water
Water Pressure 20 – 120 psi (138 – 827 kPa)
Water Temperature 33 °F – 100 °F (0.6 °C – 37.8°C)
Capacity 200 gallons (757 liters)
29MAINTENANCE
ENGLISH
NOTE
• While the testing was performed under standard laboratory conditions, actual performance may vary.
For replacement filters, visit your local dealer or distributor or search under "water filters" on the lg.com
website.
For further assistance, contact the LG Electronics Customer Information Center.
USA: 1-800-243-0000
Canada: 1-888-542-2623
Replacement Cartridge: ADQ36006113
NSF is a trademark of NSF International.
Manufactured by LG Electronics, INC:
170, Sungsanpaechoungro, Seongsan-gu, Gyeongsangnam-do, THE REPUBLIC OF KOREA
30 TROUBLESHOOTING
TROUBLESHOOTING
FAQs
Frequently Asked Questions
Q: What are the best temperature settings for my refrigerator and freezer?
A: The default setting for the refrigerator is 37° Fahrenheit (3° Celsius). The default setting for the
freezer is 0° Fahrenheit (-18° Celsius). Adjust these settings as necessary to keep food at desired
temperatures. Milk should be cold when stored on the inner shelf of the refrigerator. Ice cream
should be firm and ice cubes should not melt in the freezer. To switch the display from Fahrenheit to
Celsius, press and hold the Freezer and Refrigerator buttons until you hear a beep and the settings
in the display change.
Q: How do I set the refrigerator and freezer temperatures?
A: Continually press the Refrigerator or Freezer button on the control panel until the desired
temperature appears. The numbers will cycle from highest to lowest and then return to the highest
again with continuous pressing.
Q: My refrigerator is powered on and the controls are working, but it’s not cooling and the display
shows "OFF". What is wrong?
A: The refrigerator is in Demo Mode. This mode disables cooling to save energy while the appliance is
on display in a store. To restore normal operation, press and hold the Refrigerator and Ice Plus
buttons for 5 seconds or until you hear a beep and the temperature settings appear on the display.
Use the same procedure to return the refrigerator to Demo Mode, if desired.
31TROUBLESHOOTING
ENGLISH
Before Calling for Service
Review this section before calling for service; doing so will save you both time and money.
For detailed information or videos, visit www.lg.com
for the troubleshooting page.
Cooling
Problem Possible Cause & Solution
Refrigerator is not
cooling or has no
power.
The refrigerator control is set to OFF (some models).
• Turn the control ON. Refer to the Setting the Controls section for proper temperature
settings.
Refrigerator is set to Display Mode.
• Display Mode allows the lights and control display to work normally while disabling
cooling, to save energy while the refrigerator is on the showroom floor. See the FAQs
section of this manual for instructions on how to disable Display Mode.
Refrigerator is in the defrost cycle.
• During the defrost cycle, the temperature of each compartment may rise slightly. Wait 30
minutes and confirm the proper temperature has been restored once the defrost cycle has
completed.
Refrigerator was recently installed.
• It may take up to 24 hours for each compartment to reach the desired temperature.
Refrigerator was recently relocated.
• If the refrigerator was stored for a long period of time or moved on its side, it is necessary
for the refrigerator to stand upright for 24 hours before connecting it to power.
Cooling system runs
too much.
Refrigerator is replacing an older model.
• Modern refrigerators require more operating time but use less energy due to more
efficient technology.
Refrigerator was recently plugged in or power restored.
• The refrigerator will take up to 24 hours to cool completely.
The door is opened often or a large amount of food / hot food was added.
• Adding food and opening the door warms the refrigerator, requiring the compressor to
run longer in order to cool the refrigerator back down. In order to conserve energy, try to
get everything you need out of the refrigerator at once, keep food organized so it is easy
to find, and close the door as soon as the food is removed. (Refer to the Food Storage
Guide.)
Doors are not closed completely.
• Firmly push the doors shut. If they will not shut all the way, see the "Doors will not close
correctly or pop open" section in Troubleshooting.
Refrigerator is installed in a hot location.
• The compressor will run longer under warm conditions. At normal room temperatures (70
℉ or 21 ℃) expect your compressor to run about 40 % to 80 % of the time. Under warmer
conditions, expect it to run even more often. The refrigerator should not be operated
above 110 ℉ (43 ℃).
Interior moisture
buildup.
Doors are opened often or for long periods of time.
• When the doors are opened often or for long periods of time, warm, humid air enters the
compartment. This raises the temperature and moisture level within the compartment. To
lessen the effect, reduce the frequency and duration of door openings.
Doors are not closed correctly.
• See the "Doors will not close correctly or pop open" section.
32 TROUBLESHOOTING
Interior moisture
buildup.
Weather is humid.
• Humid weather allows additional moisture to enter the compartments when the doors are
opened, leading to condensation or frost. Maintaining a reasonable level of humidity in the
home will help to control the amount of moisture that can enter the compartments.
Defrost cycle recently completed.
• During the defrost cycle, the temperature of each compartment may rise slightly and
condensation may form on the back wall. Wait 30 minutes and confirm that the proper
temperature has been restored once the defrost cycle has finished.
Food is not packaged correctly.
• Food stored uncovered or unwrapped, and damp containers can lead to moisture
accumulation within each compartment. Wipe all containers dry and store food in sealed
packaging to prevent condensation and frost.
Food is freezing in
the refrigerator
compartment.
Food with high water content was placed near an air vent.
• Rearrange items with high water content away from air vents.
Refrigerator temperature control is set incorrectly.
• If the temperature is too cold, adjust the control one increment at a time and wait for the
temperature to stabilize. Refer to the Control Panel section for more information.
Refrigerator is installed in a cold location.
• When the refrigerator is operated in temperatures below 41 ℉ (5 ℃), food can freeze in the
refrigerator compartment. The refrigerator should not be operated in temperatures below
55 ℉ (13 ℃).
Refrigerator or
Freezer section is too
cold.
Incorrect temperature control settings.
• If the temperature is too cold, adjust the control one increment at a time and wait for the
temperature to stabilize. Refer to the Control Panel for more information.
Frost or ice crystals
form on frozen food
(inside of sealed
package).
Condensation from food with a high water content has frozen inside of the food
package.
• This is normal for food items with a high water content.
Food has been left in the freezer for a long period of time.
• Do not store food items with high water content in the freezer for a long period of time.
Frost or ice crystals
form on frozen food
(outside of package).
Door is opened frequently or for long periods of time.
• When the doors are opened often or for long periods of time, warm, humid air enters the
compartment. This raises the temperature and moisture level within the compartment.
Increased moisture will lead to frost and condensation. To lessen the effect, reduce the
frequency and duration of door openings.
Door is not closing properly.
• Refer to the "Doors will not close correctly or pop open" section in Troubleshooting.
Refrigerator or
Freezer section is too
warm.
Refrigerator was recently installed.
• It may take up to 24 hours for each compartment to reach the desired temperature.
The air vents are blocked.
• Locate air vents by using your hand to sense airflow and move all packages that block
vents and restrict airflow. Rearrange items to allow air to flow throughout the
compartment.
Doors are opened often or for long periods of time.
• When the doors are opened often or for long periods of time, warm, humid air enters the
compartment. This raises the temperature and moisture level within the compartment. To
lessen the effect, reduce the frequency and duration of door openings.
Problem Possible Cause & Solution
33TROUBLESHOOTING
ENGLISH
Water
Refrigerator or
Freezer section is too
warm.
Unit is installed in a hot location.
• The refrigerator should not be operated in temperatures above 110 ℉ (43 ℃).
A large amount of food or hot food was added to either compartment.
• Adding food warms the compartment, requiring the cooling system to run. Allowing hot
food to cool to room temperature before putting it in the refrigerator will reduce this
effect.
Doors are not closed correctly.
• See the "Doors will not close correctly or pop open" section in Troubleshooting.
Temperature control is not set correctly.
• If the temperature is too warm, adjust the control one increment at a time and wait for the
temperature to stabilize.
Defrost cycle has recently completed.
• During the defrost cycle, the temperature of each compartment may rise slightly and
condensation may form on the back wall. Wait 30 minutes and confirm the proper
temperature has been restored once the defrost cycle has completed.
Problem Possible Cause & Solution
Water is dispensing
slowly.
Water filter has been exhausted.
• Replacing the water filter is recommended:
- Approximately every six months.
- When the water filter indicator turns on.
- When the water dispenser output decreases.
- When the ice cubes are smaller than normal.
Reverse osmosis filtration system is used.
• Reverse osmosis filtration systems can reduce the water pressure below the minimum
amount and result in icemaker issues. If the problem persists, it may be necessary to
contact a plumber.
Low house water supply pressure.
• The water pressure must be between 20 and 120 psi on models without a water filter and
between 40 and 120 psi on models with a water filter. If the problem persists, it may be
necessary to contact a plumber.
Water is not
dispensing.
New installation or water line recently connected.
• Dispense 2.5 gallons of water (flush for approximately 5 minutes) to remove trapped air
and contaminants from the system. Do not dispense the entire 2.5 gallon amount
continuously. Depress and release the dispenser pad for cycles of 30 seconds ON and 60
seconds OFF.
Refrigerator or freezer doors are not closed properly.
• Water will not dispense if any of the refrigerator doors are left open.
Water filter has been recently removed or replaced.
• After the water filter is replaced, dispense 2.5 gallons of water (flush for approximately five
minutes) to remove trapped air and contaminants from the system. Do not dispense the
entire 2.5 gallon amount continuously. Depress and release the dispenser pad for cycles of
30 seconds ON and 60 seconds OFF.
Problem Possible Cause & Solution
34 TROUBLESHOOTING
Ice
Water is not
dispensing.
Tubing connecting refrigerator to house supply valve is kinked.
• The tubing can kink when the refrigerator is moved during installation or cleaning,
resulting in reduced water flow. Straighten or repair the water supply line and arrange it to
prevent future kinks.
The house water supply is not connected, the valve is not turned on fully, or the valve is
clogged.
• Connect the refrigerator to the water supply and turn the water shutoff valve fully open. If
the problem persists, it may be necessary to contact a plumber.
Dispensing warm
water.
Refrigerator was recently installed.
• Allow 24 hours after installation for the water storage tank to cool completely.
The water dispenser has been used recently and the storage tank was exhausted.
• Depending on your specific model, the water storage capacity will range from
approximately 20 to 30 oz.
Dispenser has not been used for several hours.
• If the dispenser has not been used for several hours, the first glass dispensed may be
warm. Discard the first 10oz.
Refrigerator is connected to the hot water supply.
• Make sure that the refrigerator is connected to a cold water pipe.
WARNING: Connecting the refrigerator to a hot water line may damage the
icemaker.
Water has bad taste
or odor.
Water supply contains minerals such as sulfur.
• A water filter may need to be installed to eliminate taste and odor problems.
Water filter has been exhausted.
• Replacing the water filter is recommended:
- Approximately every six months.
- When the water filter indicator turns on.
- When the water dispenser output decreases.
- When the ice cubes are smaller than normal.
Refrigerator was recently installed.
• Dispense 2.5 gallons of water (flush for approximately 5 minutes) to remove trapped air
and contaminants from the system. Do not dispense the entire 2.5 gallon amount
continuously. Depress and release the dispenser pad for cycles of 30 seconds ON and 60
seconds OFF.
Problem Possible Cause & Solution
Icemaker is not
making enough ice.
Demand exceeds ice production capacity.
• Refer to the Automatic Icemaker section for ice production capacity to check the amount
of ice produced in a 24 hour period.
House water supply is not connected, valve is not turned on fully, or valve is clogged.
• Connect the refrigerator to a cold water supply with adequate pressure and turn the water
shutoff valve fully open. If the problem persists, it may be necessary to contact a plumber.
Problem Possible Cause & Solution
35TROUBLESHOOTING
ENGLISH
Icemaker is not
making enough ice.
Water filter has been exhausted.
• Replacing the water filter is recommended:
- Approximately every six months.
- When the water filter indicator turns on.
- When the water dispenser output decreases.
- When the ice cubes are smaller than normal.
Low house water supply pressure.
• The water pressure must be between 20 and 120 psi (138 and 827 kPa) on models without
a water filter and between 40 and 120 psi (276 and 827 kPa) on models with a water filter.
If the problem persists, it may be necessary to contact a plumber.
Reverse osmosis filtration system is used.
• Reverse osmosis filtration systems can reduce the water pressure below the minimum
amount and result in icemaker issues.
Tubing connecting refrigerator to house supply valve is kinked.
• The tubing can kink when the refrigerator is moved during installation or cleaning
resulting in reduced water flow. Straighten or repair the water supply line and arrange it to
prevent future kinks.
Doors are opened often or for long periods of time.
• If the doors of the unit are opened often, ambient air will warm the refrigerator which will
prevent the unit from maintaining the set temperature. Lowering the refrigerator
temperature can help, as well as not opening the doors as frequently.
Doors are not closed completely.
• If the doors are not properly closed, ice production will be affected. See the "Doors will not
close correctly or pop open" section in Parts & Features Troubleshooting for more
information.
The temperature setting for the freezer is too warm.
• The recommended temperature for the freezer compartment for normal ice production is
0 °F (-18 °C). If the freezer temperature is warmer, ice production will be affected.
Icemaker is not
making ice
Refrigerator was recently installed or icemaker recently connected.
• It may take up to 24 hours for each compartment to reach the desired temperature and
for the icemaker to begin making ice.
Icemaker is not turned on.
• Locate the icemaker ON/OFF and confirm that it is turned on.
The ice detecting sensor is obstructed.
• Foreign substances or frost on the ice-detecting sensor can interrupt ice production. Make
sure that the sensor area is clean at all times for proper operation.
The refrigerator is not connected to a water supply or the supply shutoff valve is not
turned on.
• Connect the refrigerator to the water supply and turn the water shutoff valve fully open.
Icemaker shutoff (arm or sensor) obstructed.
• If your icemaker is equipped with an ice shutoff arm, make sure that the arm moves freely.
If your icemaker is equipped with the electronic ice shutoff sensor, make sure that there is
a clear path between the two sensors.
Reverse osmosis water filtration system is connected to your cold water supply.
• Reverse osmosis filtration systems can reduce the water pressure below the minimum
amount and result in icemaker issues.
Problem Possible Cause & Solution
36 TROUBLESHOOTING
Parts & Features
Ice has bad taste or
odor.
Water supply contains minerals such as sulfur.
• A water filter may need to be installed to eliminate taste and odor problems. NOTE: In
some cases, a filter may not help. It may not be possible to remove all minerals/odor/taste
in all water supplies.
Icemaker was recently installed.
• Ice that has been stored for too long will shrink, become cloudy, and may develop a stale
taste. Throw away old ice and make a new supply.
The food has not been stored properly in either compartment.
• Rewrap the food. Odors may migrate to the ice if food is not wrapped properly.
The interior of the refrigerator needs to be cleaned.
• See the Maintenance section for more information.
The ice storage bin needs to be cleaned.
• Empty and wash the bin (discard old cubes). Make sure that the bin is completely dry
before reinstalling it.
Icemaker is making
too much ice.
Icemaker shutoff (arm/ sensor) is obstructed.
• Empty the ice bin. If your icemaker is equipped with an ice shutoff arm, make sure that the
arm moves freely. If your icemaker is equipped with the electronic ice shutoff sensor,
make sure that there is a clear path between the two sensors. Reinstall the ice bin and wait
24 hours to confirm proper operation.
Ice is not dispensing. Doors are not closed completely.
• Ice will not dispense if any of the refrigerator doors are left open.
Infrequent use of the dispenser.
• Infrequent use of the ice dispenser will cause the cubes to stick together over time, which
will prevent them from properly dispensing. Check the ice bin for ice cubes clumping/
sticking together. If they are, break up the ice cubes to allow for proper operation.
The delivery chute is clogged with frost or ice fragments.
• Eliminate the frost or ice fragments by removing the ice bin and clearing the chute with a
plastic utensil. Dispensing cubed ice can also help prevent frost or ice fragment buildup.
Ice bin is empty.
• It may take up to 24 hours for each compartment to reach the desired temperature and
for the icemaker to begin making ice. Make sure that the shutoff (arm/sensor) is not
obstructed. Once the ice supply in the bin has been completely exhausted, it may take up
to 90 minutes before additional ice is available, and approximately 24 hours to completely
refill the bin.
Problem Possible Cause & Solution
Doors will not close
correctly or pop
open.
Food packages are blocking the door open.
• Rearrange food containers to clear the door and door shelves.
Ice bin, crisper cover, pans, shelves, door bins, or baskets are out of position.
• Push bins all the way in and put crisper cover, pans, shelves and baskets into their correct
positions. See the Operation section for more information.
The doors were removed during product installation and not properly replaced.
• Remove and replace the doors according to the installation instructions.
Refrigerator is not leveled properly.
• See Door Alignment in the installation instructions to level refrigerator.
Problem Possible Cause & Solution
37TROUBLESHOOTING
ENGLISH
Noises
Doors are difficult to
open.
The gaskets are dirty or sticky.
• Clean the gaskets and the surfaces that they touch. Rub a thin coat of appliance polish or
kitchen wax on the gaskets after cleaning.
Door was recently closed.
• When you open the door, warmer air enters the refrigerator. As the warm air cools, it can
create a vacuum. If the door is hard to open, wait one minute to allow the air pressure to
equalize, then see if it opens more easily.
Refrigerator wobbles
or seems unstable.
Floor is not level.
• It may be necessary to add shims under the leveling legs or rollers to complete installation.
Lights do not work. LED interior lighting failure.
• The refrigerator compartment lamp is LED interior lighting, and service should be
performed by a qualified technician.
The interior of the
refrigerator is
covered with dust or
soot.
The refrigerator is located near a fire source, such as a fireplace, chimney, or candle.
• Make sure that the refrigerator is not located near a fire source, such as a fireplace,
chimney or candle.
Problem Possible Cause & Solution
Clicking The defrost control will click when the automatic defrost cycle begins and ends. The
thermostat control (or refrigerator control on some models) will also click when cycling
on and off.
• Normal Operation
Rattling Rattling noises may come from the flow of refrigerant, the water line on the back of
the unit, or items stored on top of or around the refrigerator.
• Normal Operation
Refrigerator is not resting solidly on the floor.
• Floor is weak or uneven or leveling legs need to be adjusted. See the Leveling and Door
Alignment section in the installation instructions.
Refrigerator with linear / inverter compressor was jarred while running.
• Normal Operation
Whooshing Evaporator fan motor is circulating air through the refrigerator compartment.
• Normal Operation
Air is being forced over the condenser by the condenser fan.
• Normal Operation
Gurgling Refrigerant flowing through the cooling system.
• Normal Operation
Popping Contraction and expansion of the inside walls due to changes in temperature.
• Normal Operation
Sizzling Water dripping on the defrost heater during a defrost cycle.
• Normal Operation
Vibrating If the side or back of the refrigerator is touching a cabinet or wall, some of the normal
vibrations may make an audible sound.
• To eliminate the noise, make sure that the sides and back cannot vibrate against any wall
or cabinet.
Problem Possible Cause & Solution
38 TROUBLESHOOTING
Wi-Fi
Dripping Water running into the drain pan during the defrost cycle.
• Normal Operation
Pulsating or high-
pitched sound
Your refrigerator is designed to run more efficiently to keep your food items at the
desired temperature. The high efficiency compressor may cause your new refrigerator
to run longer than your old one, but it is still more energy efficient than previous
models. While the refrigerator is running, it is normal to hear a pulsating or high-
pitched sound.
• Normal Operation
Problem Possible Cause & Solution
Trouble connecting
appliance and
smartphone to Wi-Fi
network
The password for the Wi-Fi network was entered incorrectly.
• Delete your home Wi-Fi network and begin the connection process again.
Mobile data for your smartphone is turned on.
• Turn off the Mobile data on your smartphone before connecting the appliance.
The wireless network name (SSID) is set incorrectly.
• The wireless network name (SSID) should be a combination of English letters and
numbers. (Do not use special characters.)
The router frequency is not 2.4 GHz.
• Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4 GHz and
connect the appliance to the wireless router. To check the router frequency, check with
your Internet service provider or the router manufacturer.
The appliance and the router are too far apart.
• If the appliance is too far from the router, the signal may be weak and the connection may
not be configured correctly. Move the router closer to the appliance or purchase and
install a Wi-Fi repeater.
During Wi-Fi setup, the app is requesting a password to connect to the product (on
certain phones).
• Locate the network name which starts with "LG" under Settings > Networks. Note the last
part of the network name.
- If the network name looks like LGE_Appliance_XX-XX-XX, enter lge12345.
- If the network name looks like LGE_Appliance_XXXX, enter XXXX twice as your password.
For example, if the network name appears as LGE_Appliance_8b92, then you would
enter 8b928b92 as your password. In this instance, the password is case sensitive and
the last 4 characters are unique to your appliance.
Problem Possible Cause & Solution
39LIMITED WARRANTY
ENGLISH
LIMITED WARRANTY
USA
TERMS AND CONDITIONS
ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT
REQUIRES YOU AND LG ELECTRONICS (“LG”) TO RESOLVE DISPUTES BY BINDING ARBITRATION
INSTEAD OF IN COURT, UNLESS YOU CHOOSE TO OPT OUT. IN ARBITRATION, CLASS ACTIONS AND
JURY TRIALS ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR RESOLVING
DISPUTES” BELOW.
Should your LG Refrigerator ("Product") fail due to a defect in materials or workmanship under normal and
proper use, during the warranty period set forth below, LG will, at its option, repair or replace the Product.
This limited warranty is valid only to the original retail purchaser of the Product ("You") and applies only
when purchased lawfully and used within the United States including U.S. Territories.
• Replacement Products and parts are warranted for the remaining portion of the original warranty period
or ninety (90) days, whichever is greater.
• Replacement Products and parts may be new, reconditioned, refurbished, or otherwise factory
remanufactured.
• Replaced Product or part(s) will be the property of LG.
• Proof of original retail purchase specifying the Product model and date of purchase is required to obtain
warranty service under this limited warranty.
EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THE PRODUCT IS LIMITED IN
DURATION TO THE DURATION OF THE ABOVE LIMITED WARRANTY. UNDER NO CIRCUMSTANCES
SHALL LG OR ITS U.S. DISTRIBUTORS/DEALERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL,
CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST
GOODWILL, LOST REVENUES OR PROFITS, WORK STOPPAGE, IMPAIRMENT OF OTHER GOODS, COST OF
REMOVAL AND REINSTALLATION OF THE PRODUCT, LOSS OF USE, OR ANY OTHER DAMAGES WHETHER
BASED IN CONTRACT, TORT, OR OTHERWISE. LG’S TOTAL LIABILITY, IF ANY, SHALL NOT EXCEED THE
PURCHASE PRICE PAID BY YOU FOR THE PRODUCT.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE
EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU. THIS LIMITED WARRANTY GIVES YOU
SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE.
WARRANTY PERIOD
Product
Sealed System
(Condenser, Dryer,
Connecting Tube and
Evaporator)
Compressor
Two (2) years from the
date of original retail
purchase, or from the
date of delivery as per
applicable law
Five (5) years from the
date of original retail
purchase, or from the
date of delivery as per
applicable law
Five (5) years from the
date of original retail
purchase, or from the
date of delivery as per
applicable law
Linear / Inverter
Compressor Only : Parts
Only for years 6-10 from
the date of original retail
purchase, or from the
date of delivery as per
applicable law (You will
be charged for labor.)
Parts and Labor (internal/
functional parts only)
Parts and Labor Parts and Labor
40 LIMITED WARRANTY
THIS LIMITED WARRANTY DOES NOT COVER:
• Service trips to deliver, pick up, or install, educate how to operate, correct wiring, or correct
unauthorized repairs.
• Damage or failure of the Product to perform during power failures and interrupted or inadequate
electrical service.
• Damage or failure of the Product caused by leaky or broken water pipes, frozen water pipes, restricted
drain lines, inadequate or interrupted water supply or inadequate supply of air.
• Damage or failure of the Product resulting from operating the Product in a corrosive atmosphere or
contrary to the Product owner’s manual.
• Damage or failure of the Product caused by accidents, pests and vermin, lightning, wind, fire, floods, acts
of nature, or any other causes beyond the control of LG.
• Damage or failure of the Product caused by unauthorized modification or alteration, or if the Product is
used for other than the intended purpose, or any water leakage where the Product was not properly
installed.
• Damage or failure of the Product caused by incorrect electrical current, voltage, or plumbing codes.
• Damage or failure of the Product caused by transportation, storage, and/or handling, including
scratches, dents, chips, and/or other damage to the finish of the Product, unless such damage is
reported within one (1) week of delivery.
• Damage or failure of the Product resulting from misuse, abuse, improper installation, repair, or
maintenance. Improper repair includes the use of parts not authorized by LG. Improper installation or
maintenance includes installation or maintenance contrary to the Product owner’s manual.
• Damage or failure of the Product caused by the use of parts, components, accessories, consumable
cleaning products, or any other products or services that were not authorized by LG.
• Damage or missing items to any display or open box Product.
• Refurbished Product or any Product sold “As Is”, “Where Is”, “With all Faults”, or similar disclaimer.
• Products with original serial numbers that have been removed, altered, or cannot be readily determined.
• Increases in utility costs and additional utility expenses.
• Any noises associated with normal operation.
• Products used for other than normal and proper household use (e.g., commercial, business, or industrial
settings, including any retail or food service establishments, or any commercial lodging/transient rental
setting), or any use contrary to the Product owner's manual.
• Costs associated with removal and reinstallation of the Product for repairs, or the removal and
reinstallation of the Product if it is installed in an inaccessible location or not installed in accordance with
the Product Owner's manual.
• Accessories, removable components, or consumable parts (e.g. Shelves, door bins, drawers, water/air
filters, racks, light bulbs, batteries, etc., as applicable), except for internal/functional parts covered under
this limited warranty.
The cost of repair or replacement under these excluded circumstances shall be borne by You.
TO OBTAIN WARRANTY SERVICE AND ADDITIONAL INFORMATION
Call 1-800-984-6306
and select the appropriate option from the menu
Or visit our website at http://www.LGSIGNATURE.com
Or by mail: LG Electronics Customer Service P.O. Box 240007 Huntsville, AL 35813 ATTN: CIC
PROCEDURE FOR RESOLVING DISPUTES:
ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR RELATING IN ANY WAY TO THIS LIMITED
WARRANTY OR THE PRODUCT SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING ARBITRATION, AND
NOT IN A COURT OF GENERAL JURISDICTION. BINDING ARBITRATION MEANS THAT YOU AND LG ARE EACH
WAIVING THE RIGHT TO A JURY TRIAL AND TO BRING OR PARTICIPATE IN A CLASS ACTION.
41LIMITED WARRANTY
ENGLISH
Definitions. For the purposes of this section, references to “LG” mean LG Electronics U.S.A., Inc., its
parents, subsidiaries and affiliates, and each of their officers, directors, employees, agents, beneficiaries,
predecessors in interest, successors, assigns and suppliers; references to “dispute” or “claim” shall include
any dispute, claim or controversy of any kind whatsoever (whether based in contract, tort, statute,
regulation, ordinance, fraud, misrepresentation or any other legal or equitable theory) arising out of or
relating in any way to the sale, condition or performance of the product or this Limited Warranty.
Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must first notify
LG in writing at least 30 days in advance of initiating the arbitration by sending a letter to LG at LG
Electronics, USA, Inc. Attn: Legal Department-Arbitration 111 Sylvan Avenue, Englewood Cliffs, NJ 07632.
You and LG agree to engage in good faith discussions in an attempt to amicably resolve your claim. The
notice must provide your name, address, and telephone number; identify the product that is the subject of
the claim; and describe the nature of the claim and the relief being sought. If you and LG are unable to
resolve the dispute within 30 days, either party may proceed to file a claim for arbitration.
Agreement to Binding Arbitration and Class Action Waiver. Upon failure to resolve the dispute during
the 30 day period after sending written notice to LG, you and LG agree to resolve any claims between us
only by binding arbitration on an individual basis, unless you opt out as provided below. Any dispute
between you and LG shall not be combined or consolidated with a dispute involving any other person’s or
entity’s product or claim. More specifically, without limitation of the foregoing, any dispute between you
and LG shall not under any circumstances proceed as part of a class or representative action. Instead of
arbitration, either party may bring an individual action in small claims court, but that small claims court
action may not be brought on a class or representative basis.
Arbitration Rules and Procedures. To begin arbitration of a claim, either you or LG must make a written
demand for arbitration. The arbitration will be administered by the American Arbitration Association
(“AAA”) and will be conducted before a single arbitrator under the AAA’s Consumer Arbitration Rules that
are in effect at the time the arbitration is initiated (referred to as the “AAA Rules”) and under the
procedures set forth in this section. The AAA Rules are available online at www.adr.org/consumer
. Send a
copy of your written demand for arbitration, as well as a copy of this provision, to the AAA in the manner
described in the AAA Rules. You must also send a copy of your written demand to LG at LG Electronics,
USA, Inc. Attn: Legal Department-Arbitration 111 Sylvan Avenue, Englewood Cliffs, NJ 07632. If there is a
conflict between the AAA Rules and the rules set forth in this section, the rules set forth in this section will
govern. This arbitration provision is governed by the Federal Arbitration Act. Judgment may be entered on
the arbitrator’s award in any court of competent jurisdiction. All issues are for the arbitrator to decide,
except that issues relating to the scope and enforceability of the arbitration provision and to the
arbitrability of the dispute are for the court to decide. The arbitrator is bound by the terms of this
provision.
Governing Law. The law of the state of your residence shall govern this Limited Warranty and any
disputes between us except to the extent that such law is preempted by or inconsistent with applicable
federal law.
Fees/Costs. You do not need to pay any fee to begin an arbitration. Upon receipt of your written demand
for arbitration, LG will promptly pay all arbitration filing fees to the AAA unless you seek more than $25,000
in damages, in which case the payment of these fees will be governed by the AAA Rules. Except as
otherwise provided for herein, LG will pay all AAA filing, administration and arbitrator fees for any
arbitration initiated in accordance with the AAA Rules and this arbitration provision. If you prevail in the
arbitration, LG will pay your attorneys’ fees and expenses as long as they are reasonable, by considering
factors including, but not limited to, the purchase amount and claim amount. Notwithstanding the
foregoing, if applicable law allows for an award of reasonable attorneys’ fees and expenses, an arbitrator
can award them to the same extent that a court would. If the arbitrator finds either the substance of your
claim or the relief sought in the demand is frivolous or brought for an improper purpose (as measured by
the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all arbitration fees will
be governed by the AAA Rules. In such a situation, you agree to reimburse LG for all monies previously
disbursed by it that are otherwise your obligation to pay under the AAA Rules. Except as otherwise
provided for, LG waives any rights it may have to seek attorneys’ fees and expenses from you if LG prevails
in the arbitration.
Hearings and Location. If your claim is for $25,000 or less, you may choose to have the arbitration
conducted solely on the basis of (1) documents submitted to the arbitrator, (2) through a telephonic
hearing, or (3) by an in-person hearing as established by the AAA Rules. If your claim exceeds $25,000, the
right to a hearing will be determined by the AAA Rules. Any in-person arbitration hearings will be held at a
42 LIMITED WARRANTY
location within the federal judicial district in which you reside unless we both agree to another location or
we agree to a telephonic arbitration.
Opt Out. You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can
require the other to participate in an arbitration proceeding. To opt out, you must send notice to LG no
later than 30 calendar days from the date of the first consumer purchaser’s purchase of the product by
either: (i) sending an e-mail to [email protected], with the subject line: “Arbitration Opt Out” or (ii) calling 1-
800-980-2973. You must include in the opt out e-mail or provide by telephone: (a) your name and address;
(b) the date on which the product was purchased; (c) the product model name or model number; and (d)
the serial number (the serial number can be found (i) on the product; or (ii) online by accessing https://
www.lg.com/us/support and clicking on “How do I find my model number?”).
You may only opt out of the dispute resolution procedure in the manner described above (that is, by e-mail
or telephone); no other form of notice will be effective to opt out of this dispute resolution procedure.
Opting out of this dispute resolution procedure will not affect the coverage of the Limited Warranty in any
way, and you will continue to enjoy the full benefits of the Limited Warranty. If you keep this product and
do not opt out, then you accept all terms and conditions of the arbitration provision described above.
43LIMITED WARRANTY
ENGLISH
CANADA
TERMS AND CONDITIONS
ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT
REQUIRES YOU AND LG TO RESOLVE DISPUTES BY BINDING ARBITRATION INSTEAD OF IN COURT,
UNLESS THE LAWS OF YOUR PROVINCE OR TERRITORY DO NOT PERMIT THAT, OR, IN OTHER
JURISDICTIONS, IF YOU CHOOSE TO OPT OUT. FOR FURTHER CLARITY, THIS ARBITRATION PROVISION
IS NOT APPLICABLE TO CONSUMERS RESIDING IN ONTARIO, BRITISH COLUMBIA OR QUÉBEC. IN
ARBITRATION, CLASS ACTIONS AND JURY TRIALS ARE NOT PERMITTED. PLEASE SEE THE SECTION
TITLED “PROCEDURE FOR RESOLVING DISPUTES” BELOW.
QUEBEC ONLY: LG stands behind its products and makes every reasonable effort to ensure its products
can be maintained and repaired, as required. You may access the catalogue of available parts and services
at https://www.lg.com/ca_en/support/
. HOWEVER, LG IN NO WAY GUARANTEES AND MAKES NO
REPRESENTATIONS REGARDING THE AVAILABILITY OF ANY SPECIFIC SPARE OR REPLACEMENT PART,
REPAIR SERVICE OR INFORMATION OR INSTRUCTIONS FOR SUCH MAINTENANCE AT ANY TIME. LG
EXPRESSLY DISCLAIMS ANY GUARANTEE, WARRANTY OR OBLIGATION IN RESPECT OF THAT AVAILABILITY.
Should your LG Refrigerator ("Product") fail due to a defect in materials or workmanship under normal and
proper use, during the warranty period set forth below, LG Electronics Canada, Inc. ("LGECI") will, at its
option, repair, replace or pro rate the Product upon receipt of proof of the original retail purchase. This
limited warranty is valid only to the original retail purchaser of the Product and applies only to a Product
distributed, purchased from an authorized retailer and used within Canada, as determined at the sole
discretion of LGECI.
• Replacement products and parts are warranted for the remaining portion of the original warranty period
or ninety (90) days, whichever is greater.
• Replacement products and parts may be new, reconditioned, refurbished, or otherwise factory
remanufactured, all at the sole discretion of LGECI.
• Proof of original retail purchase specifying the Product model and date of purchase is required to obtain
warranty service under this Limited Warranty.
DISCLAIMER:
IF YOU ARE A CONSUMER SUBJECT TO QUÉBEC, BRITISH COLUMBIA OR ONTARIO’S CONSUMER
PROTECTION LEGISLATION, THE EXCLUSION OF WARRANTIES CONTAINED IN THIS SECTION DO NOT
EXCLUDE OR LIMIT THE RIGHTS AND REMEDIES THAT YOU MAY HAVE UNDER SUCH ACT, INCLUDING THE
RIGHT TO MAKE A CLAIM UNDER ANY OF THE STATUTORY WARRANTIES PROVIDED THEREUNDER.
LGECI’S SOLE LIABILITY IS LIMITED TO THE LIMITED WARRANTY SET OUT ABOVE, UNLESS SUCH
LIMITATION IS PROHIBITED BY THE LAWS OF THE PROVINCE IN WHICH YOU RESIDE. EXCEPT AS
EXPRESSLY PROVIDED ABOVE, OR IF OTHERWISE PROHIBITED BY THE LAW OF THE PROVINCE IN
WHICH YOU RESIDE, LGECI DOES NOT MAKE ANY OTHER WARRANTIES OR CONDITIONS RESPECTING
THE PRODUCT, AND HEREBY DISCLAIMS, ALL OTHER WARRANTIES AND CONDITIONS RESPECTING
THE PRODUCT, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, ANY IMPLIED
WARRANTY OR CONDITION OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND
NO REPRESENTATIONS SHALL BE BINDING ON LGECI. LGECI DOES NOT AUTHORIZE ANY PERSON TO
CREATE OR ASSUME FOR IT ANY OTHER WARRANTY OBLIGATION OR LIABILITY IN CONNECTION
WARRANTY PERIOD (Note: If the original date of purchase cannot be verified, the warranty will
begin sixty (60) days from the date of manufacture)
Product
Sealed System (Condenser, Dryer, Connecting
Tube and Evaporator)
Linear / Inverter
Compressor
Two (2) years from the
date of original retail
purchase
Two (2) years from the
date of original retail
purchase
Seven (7) years from the
date of original retail
purchase
Ten (10) years from the
date of original retail
purchase
Parts and Labor (internal/
functional parts only)
Parts and Labor Parts only (Consumer will
be charged for labor)
Part only (Consumer will
be charged for labor)
44 LIMITED WARRANTY
WITH THE PRODUCT. TO THE EXTENT THAT ANY WARRANTY OR CONDITION IS IMPLIED BY LAW, IT IS
LIMITED TO THE WARRANTY PERIOD SET OUT ABOVE. UNDER NO CIRCUMSTANCES SHALL LGECI, THE
MANUFACTURER OR DISTRIBUTOR OF THE PRODUCT, BE LIABLE FOR ANY INCIDENTAL,
CONSEQUENTIAL, SPECIAL, DIRECT, INDIRECT, PUNITIVE OR EXEMPLARY DAMAGES, INCLUDING,
WITHOUT LIMITATION, LOSS OF GOODWILL, LOST PROFITS, LOSS OF ANTICIPATED PROFITS, LOST
REVENUE, LOSS OF USE, OR ANY OTHER DAMAGE, WHETHER ARISING DIRECTLY OR INDIRECTLY FROM
ANY CONTRACTUAL BREACH, FUNDAMENTAL BREACH, TORT OR OTHERWISE, OR FROM ANY ACTS OR
OMISSIONS. LGECI’S TOTAL LIABILITY, IF ANY, SHALL NOT EXCEED THE PURCHASE PRICE PAID BY YOU
FOR THE PRODUCT.
This Limited Warranty gives you specific legal rights. You may also have other rights that vary from
province to province depending on applicable provincial laws. Any term of this Limited Warranty that
negates or varies any implied condition or warranty under provincial law is severable where it conflicts
with such provincial law without affecting the remainder of this warranty’s terms.
THIS LIMITED WARRANTY DOES NOT COVER:
• Service trips to i) deliver, pick up, or install or; educate on how to operate the Product; ii) correct wiring or
plumbing; or iii) correct unauthorized repairs or installations of the Product;
• Damage or failure of the Product to perform during power failures and interrupted or inadequate
electrical service;
• Damage or failure caused by leaky or broken water pipes, frozen water pipes, restricted drain lines,
inadequate or interrupted water supply or inadequate supply of air;
• Damage or failure resulting from operating the Product in a corrosive atmosphere or contrary to the
instructions outlined in the Product’s owner’s manual;
• Damage or failure to the Product caused by accidents, pests and vermin, lightning, wind, fire, floods, acts
of God, or any other causes beyond the control of LGECI or the manufacturer;
• Damage or failure resulting from misuse, abuse, improper installation, repair, or maintenance of the
Product. Improper repair includes use of parts not authorized or specified by LGECI. Improper
installation or maintenance includes installation or maintenance contrary to the Product’s owner’s
manual;.
• Damage or failure caused by unauthorized modification or alteration of the Product, or if used for other
than the intended household purpose/use of the Product, or damage or failure resulting from any water
leakage due to improper installation of the Product;
• Damage or failure caused by incorrect electrical current, voltage or plumbing codes;
• Damage or failure caused by use that is other than normal household use, including, without limitation,
commercial or industrial use, including use in commercial offices or recreational facilities, or as
otherwise outlined in the Product’s owner’s manual;
• Damage or failure caused by the use of any accessories, components or cleaning products, including,
without limitation, water filters, that are not approved/authorized by LGECI;
• Replacement of the water filter cartridge due to water pressure that is outside the specified operating
range or due to excessive sediment in the water supply;
• Damage or failure caused by transportation and handling, including scratches, dents, chips and/or other
damage to the finish of the Product, unless such damage results from defects in materials or
workmanship and is reported to LGECI within one (1) week of delivery of the Products;
• Damage or missing items to any display, open box, refurbished or discounted Product;
• Refurbished Product or any Product sold “As Is”, “Where Is”, “With all Faults”, or any similar disclaimer;
• Products with original serial numbers that have been removed, altered or cannot be readily determined
at the discretion of LGECI;
• Increases in utility costs and additional utility expenses in any way associated with the Product;
• Any noises associated with normal operation of the Product;
• Replacement of light bulbs, filters, fuses or any other consumable parts;
• Replacement of any part that was not originally included with the Product;
45LIMITED WARRANTY
ENGLISH
• Costs associated with removal and/or reinstallation of the Product for repairs; and
• Shelves, door bins, drawers, handle and accessories to the Product, except for internal/functional parts
covered under this Limited Warranty.
• Coverage for "in Home" repairs, for products in-warranty, will be provided if the Product is within a 150
km radius from the nearest authorized service center (ASC), as determined by LG Canada. If your Product
is located outside a 150 km radius from a ASC, as determined by LG Canada, it will be your responsibility
to bring the Product, at your sole expense, to the ASC for in-warranty repair.
All costs and expenses associated with the above excluded circumstances, listed under the heading,
This Limited Warranty Does Not Cover, shall be borne by the consumer.
TO OBTAIN WARRANTY SERVICE AND ADDITIONAL INFORMATION, PLEASE CALL OR VISIT OUR WEBSITE:
Call 1-888-542-2623
(8 am - 9 pm EST, 365 days) and select the appropriate option from the menu, or visit
our website at http://www.LGSIGNATURE.com
PROCEDURE FOR RESOLVING DISPUTES:
EXCEPT WHERE PROHIBITED AT LAW (INCLUDING WITH RESPECT TO QUÉBEC, BRITISH COLUMBIA AND
ONTARIO CONSUMERS), ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR RELATING IN ANY WAY
TO THIS LIMITED WARRANTY OR THE PRODUCT SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING
ARBITRATION, AND NOT IN A COURT OF GENERAL JURISDICTION. EXCEPT WHERE PROHIBITED AT LAW
(INCLUDING WITH RESPECT TO QUÉBEC, BRITISH COLUMBIA AND ONTARIO CONSUMERS), YOU AND LG
BOTH IRREVOCABLY AGREE TO WAIVE THE RIGHT TO A JURY TRIAL AND TO BRING OR PARTICIPATE IN A
CLASS ACTION.
Definitions. For the purposes of this section, references to “LG” mean LG Electronics Canada, Inc., its
parents, subsidiaries and affiliates, and each of their officers, directors, employees, agents, beneficiaries,
predecessors in interest, successors, assigns and suppliers; references to “dispute” or “claim” shall include
any dispute, claim or controversy of any kind whatsoever (whether based in contract, tort, statute,
regulation, ordinance, fraud, misrepresentation or any other legal or equitable theory) arising out of or
relating in any way to the sale, condition or performance of the product or this Limited Warranty.
Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must first notify
LG in writing at least 30 days in advance of initiating the arbitration by sending a letter to LGECI Legal
Team at 20 Norelco Drive, North York, Ontario, Canada M9L 2X6 (the “Notice of Dispute”). You and LG
agree to engage in good faith discussions in an attempt to amicably resolve your claim. The notice must
provide your name, address, and telephone number; identify the product that is the subject of the claim;
and describe the nature of the claim and the relief being sought. If you and LG are unable to resolve the
dispute within 30 days of LG’s receipt of the Notice of Dispute, the dispute shall be resolved by binding
arbitration in accordance with the procedure set out herein. You and LG both agree that, during the
arbitration proceeding, the terms (including any amount) of any settlement offer made by either you or LG
will not be disclosed to the arbitrator until the arbitrator determines the dispute.
Agreement to Binding Arbitration and Class Action Waiver. Upon failure to resolve the dispute during
the 30 day period after LG’s receipt of the Notice of Dispute, you and LG agree to resolve any claims
between you and LG only by binding arbitration on an individual basis, unless you opt out as provided
below, or you reside in a jurisdiction that prevents full application of this clause in the circumstances of the
claims at issue (in which case if you are a consumer, this clause will only apply if you expressly agree to the
arbitration). To the extent permitted by applicable law, any dispute between you and LG shall not be
combined or consolidated with a dispute involving any other person’s or entity’s product or claim. More
specifically, without limitation of the foregoing, except to the extent such a prohibition is not permitted at
law, any dispute between you and LG shall not under any circumstances proceed as part of a class or
representative action. Instead of arbitration, either party may bring an individual action in small claims
court, but that small claims court action may not be brought on a class or representative basis except to
the extent this prohibition is not permitted at law in your province or territory of jurisdiction as it relates to
the claims at issue between you and LG. This does not apply to consumers in Ontario, British Columbia and
Québec. In accordance with provincial legislation, the consumer and LG may agree to resolve the dispute
using any procedure available, including commencing the action before the competent courts of those
provinces.
46 LIMITED WARRANTY
Arbitration Rules and Procedures. To begin arbitration of a claim, either you or LG must make a written
demand for arbitration. The arbitration will be private and confidential, and conducted on a simplified and
expedited basis before a single arbitrator chosen by the parties under the provincial or territorial
commercial arbitration law and rules of the province or territory of your residence. You must also send a
copy of your written demand to LG at LG Electronics, Canada, Inc., Attn: Legal Department- Arbitration, 20
Norelco Drive, North York, Ontario M9L 2X6. This arbitration provision is governed by your applicable
provincial or territorial commercial arbitration legislation. For consumers in Ontario, British Columbia and
Québec, the applicable arbitration legislation only applies if consumers agree to submit the dispute to
arbitration. Judgment may be entered on the arbitrator’s award in any court of competent jurisdiction. All
issues are for the arbitrator to decide, except that, issues relating to the scope and enforceability of the
arbitration provision and to the arbitrability of the dispute are for the court to decide. The arbitrator is
bound by the terms of this provision.
Governing Law. The law of the province or territory of your purchase shall govern this Limited Warranty
and any disputes between you and LG except to the extent that such law is preempted by or inconsistent
with applicable federal or provincial/territorial law. Should arbitration not be permitted for any claim,
action, dispute or controversy between you and LG, you and LG attorn to the exclusive jurisdiction of the
courts of the province or territory of your purchase for the resolution of the claim, action, dispute or
controversy between you and LG.
Fees/Costs. You do not need to pay any fee to begin an arbitration. Upon receipt of your written demand
for arbitration, LG will promptly pay all arbitration filing fees unless you seek more than $25,000 in
damages, in which case the payment of these fees will be governed by the applicable arbitration rules.
Except as otherwise provided for herein, LG will pay all filing, administration and arbitrator fees for any
arbitration initiated in accordance with the applicable arbitration rules and this arbitration provision. If you
prevail in the arbitration, LG will pay your attorneys’ fees and expenses as long as they are reasonable, by
considering factors including, but not limited to, the purchase amount and claim amount. Notwithstanding
the foregoing, if applicable law allows for an award of reasonable attorneys’ fees and expenses, an
arbitrator can award them to the same extent that a court would. If the arbitrator finds either the
substance of your claim or the relief sought in the demand is frivolous or brought for an improper purpose
(as measured by the applicable laws), then the payment of all arbitration fees will be governed by the
applicable arbitration rules. In such a situation, you agree to reimburse LG for all monies previously
disbursed by it that are otherwise your obligation to pay under the applicable arbitration rules. Except as
otherwise provided for, LG waives any rights it may have to seek attorneys’ fees and expenses from you if
LG prevails in the arbitration.
Hearings and Location. If your claim is for $25,000 or less, you may choose to have the arbitration
conducted solely (1) on the basis of documents submitted to the arbitrator, (2) through a telephonic
hearing, or (3) by an in-person hearing as established by the applicable arbitration rules. If your claim
exceeds $25,000, the right to a hearing will be determined by the applicable arbitration rules. Any in-
person arbitration hearings will be held at the nearest, most mutually-convenient arbitration location
available within the province or territory in which you reside unless you and LG both agree to another
location or agree to a telephonic arbitration.
Severability and Waiver. If any portion of this Limited Warranty (including these arbitration procedures)
is unenforceable, the remaining provisions will continue in full force and effect to the maximum extent
permitted by applicable law. Should LG fail to enforce strict performance of any provision of this Limited
Warranty (including these arbitration procedures), it does not mean that LG intends to waive or has waived
any provision or part of this Limited Warranty.
Opt Out. The arbitration provision requires you and LG to resolve disputes by binding arbitration instead
of court, unless the laws of your province or territory do not permit that, or, in other jurisdictions, if you
choose to opt out. The arbitration provision does not apply to consumers in Ontario, British Columbia and
Québec.
For individuals that fall within the binding arbitration provisions, you may opt out of this dispute resolution
procedure. If you opt out, neither you nor LG can require the other to participate in an arbitration
proceeding. To opt out, you must send notice to LG no later than 30 calendar days from the date of the
first consumer purchaser’s purchase of the product by either (i) sending an e-mail to [email protected]
, with
the subject line: “Arbitration Opt Out;” or (ii) calling 1- 800-980-2973. You must include in the opt out e-mail
or provide by telephone: (a) your name and address; (b) the date on which the product was purchased; (c)
the product model name or model number; and (d) the serial number (the serial number can be found (i)
on the product; or (ii) online by accessing https://www.lg.com/ca_en/findmodel_serial/
).
47LIMITED WARRANTY
ENGLISH
In the event that you “Opt Out”, the law of the province or territory of your residence shall govern this
Limited Warranty and any disputes between you and LG except to the extent that such law is preempted
by or inconsistent with applicable federal or provincial/territorial law. Should arbitration not be permitted
for any claim, action, dispute or controversy between you and LG, you and LG agree to attorn to the
exclusive jurisdiction of the courts of the province or territory of your residence for the resolution of the
claim, action, dispute or controversy between you and LG.
You may only opt out of the dispute resolution procedure in the manner described above (that is, by e-mail
or telephone); no other form of notice will be effective to opt out of this dispute resolution procedure.
Opting out of this dispute resolution procedure will not affect the coverage of the Limited Warranty in any
way, and you will continue to enjoy the full benefits of the Limited Warranty. If you keep this product and
do not opt out, then you accept all terms and conditions of the arbitration provision described above.
Conflict of Terms. In the event of a conflict or inconsistency between the terms of this Limited Warranty
and the End User License Agreement (“EULA”) in regards to dispute resolution, the terms of this Limited
Warranty shall control and govern the rights and obligations of the parties and shall take precedence over
the EULA.
