USER GUIDE
NZ AU
FRONT LOADER
WASHING MACHINE
WH1260MZB5
3
CONTENTS
Safety and warnings 4
Get to know your washer 7
Control panel 8
Menu 9
First use 10
Add detergent or softener 11
Sort your items 12
Understanding fibre types 13
Load the washer 14
Set a cycle 15
Set up Auto Dose 18
More options 19
Set Delayed start 21
Save favourite cycles 22
Adjust settings 24
Wi-Fi connection and remote mode 26
Cycle selections 29
Wash temperatures and spin treatments 33
Choose a detergent 34
Clean and maintain your appliance 35
Clean the dispenser drawer 36
Run the Drum Clean cycle 37
Unlock the door 38
Clean the pump filter 39
Troubleshooting 41
Faults 44
Compliance information 45
Manufacturer’s Warranty and Service Guide 46
Registration
To register your product visit our website: fisherpaykel.com/register
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SAFETY AND WARNINGS
WARNING!
Electric Shock Hazard
Failure to follow this advice may result in
electric shock or death.
• If you are using an extension cord or a portable
electrical outlet device (e.g. multi-socket outlet
box), ensure that it is positioned so that it does
not come into contact with water or moisture.
READ AND SAVE THIS GUIDE
WARNING!
Read Safety Guide. Failure to follow all guides and rules could cause personal injury or
property damage. Use this appliance only for the intended purpose as described in the user
guide and installation guide of this appliance. When using this appliance, always exercise
basic safety precautions including the following:
General
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This product has been designed for personal, family or household use. This product is not
designed for any commercial use.
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Do not touch or operate the appliance with wet hands or with bare feet.
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A damaged power cord must be replaced by a Fisher & Paykel trained and supported
service technician or similarly qualified person in order to avoid a hazard. Do not use the
machine until it has been repaired to avoid a risk of electric shock.
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Do not operate this appliance if it has been damaged during transport. Contact your Fisher
& Paykel dealer or Fisher & Paykel trained and supported service technician.
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This appliance is not intended for use by persons (including children) with reduced physical,
sensory or mental capabilities, or lack of experience and knowledge, unless they are
supervised or given instructions on how to use the appliance by someone responsible for
their safety.
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Never place dripping wet clothes on top of the washer as this could create an
electrical hazard.
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Keep children away from the washing machine while it is in operation.
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Supervise children to ensure they do not play with the appliance or climb inside the drum.
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Do not swing on or put weight on the door.
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Check and remove all objects from pockets, e.g. lighters and matches.
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The washing machine should only be used for washing and rinsing of textiles where this
is indicated on the care label.
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Do not add petrol, dry-cleaning solvents, or other flammable or explosive substances to the
wash water. These substances give off vapours that could ignite or explode.
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Do not wash articles that have been previously cleaned in, washed in, soaked in, or spotted
with gasoline, dry-cleaning solvents, or other flammable or explosive substances as they
give off vapours that could ignite or explode.
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The door will be locked from the start of the cycle until the cycle is complete for safety
reasons. It is possible to open the door during the cycle under certain conditions. Never
force the door open.
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SAFETY AND WARNINGS
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Do not touch the door during a cycle as the door can become hot.
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When Sanitise and Allergy cycles are selected, the door glass will become hot. Do not touch
the glass part of the door. Keep children away from the washing machine.
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Read and follow the detergent manufacturer’s instructions carefully. Instructions on how to
use the detergent will be clearly indicated on the pack. Remember to store your detergents
out of the reach of children.
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Do not wash an electric blanket in your washing machine unless the care label specifically
states it is safe to do so.
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Do not wash curtains in this washing machine, as sunlight makes them brittle and they may
disintegrate during washing.
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Do not put dripping wet clothes on top of the washer as this could create an
electrical hazard.
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The only user-removable parts of the washing machine are the inlet hose(s), dispenser
drawer and pump filters. No other parts are designed to be removed by anyone other than
a Fisher & Paykel trained and supported service technician.
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Do not overload your washing machine beyond its rated capacity.
MODEL CODE MAXIMUM CAPACITY* (KG)
WH1260MZB5 12kg
*Capacity refers to the maximum dry weight of items the washing machine can wash at any one time
Installation
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Install the appliance on a solid and level floor surface. Ensure it has at least 12mm clearance
on each side and at the top, and at least 30mm clearance at the rear.
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The appliance must not be installed on any textured floor coverings (e.g. carpet, rugs).
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This appliance can be installed on a compatible Fisher & Paykel plinth. To ensure stability,
the plinth must be fitted correctly with the appliance. For installation instructions and
compatible plinth models, refer to fisherpaykel.com.
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Do not install or operate this appliance on any other plinth or structure.
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Ensure the installation provides accessibility to the plug or incorporate a switch in the fixed
wiring in accordance with the wiring rules to allow disconnection of the appliance from the
supply after installation.
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Do not attempt to lift washer on your own as this could cause harm or injury. Always lift
appliance with at least two people.
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Ensure any transit bolts have been removed before operating appliance.
Water supply requirements:
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Inlet water pressure: Max. 1MPa (145psi), Min. 50kPa (7.3psi)
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Inlet water flow rate: Min. 6 litres/minute
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A pressure-reducing valve must be installed if pressure is higher than 1MPa.
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For optimum wash performance check the supply pressure is within the
recommended range.
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New hose sets provided should be used to connect the appliance to the water mains. Old hose
sets should not be re-used.
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We recommend the inlet hose(s) are changed every 5 years. WARNING: Failure to do so
may result in a flood and damage to property.
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The hot water temperature should not exceed 65°C and the cold water temperature should
not exceed 35°C. Temperatures above these may cause the appliance to fault or cause
damage to it.
6
SAFETY AND WARNINGS
Disposal
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When disposing of this appliance, the door should be removed to avoid children getting
trapped inside, and that the electrical cable is cut off close to the cabinet.
For more detailed information and comprehensive user and installation instructions,
download the user and installation guides via www.fisherpaykel.com
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GET TO KNOW YOUR WASHER
Download the app for a smarter experience
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Access extra features and information
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Get the latest software updates
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Track and run cycles from your phone
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Customise your favourite cycles
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Register your products for streamlined support
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55 4
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1
2
FEATURES AND ACCESSORIES
1 Touchscreen display
2 Power button
3 Detergent/Softener dispenser drawer
4 Manual door-release tab (for use during
power failure)
5 Pump drain hose
6 Pump filter
7 Drum light (inside drum)
Dispenser cartridges (6)
8
CONTROL PANEL
1 Touchscreen display Use to navigate and select cycles, features and settings.
2 Menu
Press MENU
to access additional features and settings.
3 Favourites
Press FAVOURITES
to save cycles for quick access. You can
save before, during or at the end of a cycle.
4 Remote
Press REMOTE
to connect appliance to your mobile device and
operate it via the app.
5 Start/Pause Press to start or pause a cycle or enable Remote mode.
6 Power Press and hold to turn the appliance ON/OFF.
2
4
3 5 6
1
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MENU
AUTO DOSE Set or adjust detergent and softener dispensing tanks and dosage.
See ‘Set up Auto Dose’.
LOCK Lock the controls at any time to prevent accidental use.
LIGHT Set the drum light to turn on Automatically when you touch the display
or set it to stay off.
DRUM CLEAN Run a DRUM CLEAN cycle to clean the washer.
DRUM DRY Run DRUM DRY or set it to run by default after a wash cycle.
SETTINGS Set and adjust clock, display, volume and other settings to suit your
preferences. See ‘Adjust settings’.
BACK Go back one level.
EXIT Return to the home screen.
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FIRST USE
Before you wash your first load, we recommend running a QUICK 15 cycle. This will prime the
detergent dispenser and enable you to check that the hoses are connected properly and the
washer is sitting level.
2. Press
FAVOURITE and
select QUICK 15.
FAVOURITE is preset with
QUICK 15 and QUICK 30 cycles. See
‘Save Favourite cycle’ for
information about adding new
favourite cycles.
1. Add detergent to Tank 1.
Skip this step if you are not using
the Liquid Detergent Auto Dose
tank. The manual dispenser does
not need to be primed.
What to look for
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If the washer is leaking, check
the hose connections.
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If the washer is moving
around, adjust the feet to
level it.
See the ‘Installation guide’
for instructions.
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ADD DETERGENT OR SOFTENER
Your washer has three dispenser tanks for automatic and manual dispensing, giving you the
flexibility to use a combination of detergents and softener.
Each Auto Dose tank lasts for multiple cycles. Fill the Auto Dose tanks to the MAX line. When
the tanks need to be refilled, a reminder will show on the screen.
See ‘Set up Auto Dose’ for how to set Auto Dose and adjust the dosage amount.
Manual dose tank
The Manual dose tank dispenses liquid or powder detergent. The dosage is determined by the
amount of detergent you add to the tank, so only add as much detergent to the Manual tank as
you need for that load.
To select Manual dispensing, select
DISPENSING in the cycle settings, then select MANUAL. See
‘Set a cycle’ for details.
Select Manual for detergent pods
If using a detergent pod, set the dispenser to MANUAL and add the pod directly to the washer drum
and put your items on top of it.
Auto Dose tanks
Auto Dose tanks automatically dispense liquid detergent or fabric softener during a cycle. The
dosage will adjust depending on the fibre, item type and treatment selected, as well as the load
size and soil level.
Tank 1 For everyday liquid detergent.
Tank 2 Flexible tank. Can be used for softener (default), set to hold extra detergent as an
extension of tank 1 or set for specialised detergent.
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SORT YOUR ITEMS
Sorting your items well is essential for taking care of your clothes and getting the best results
from your appliance. Follow these steps every time you use the washer.
1. Check each care label to see
the fibre composition and how
each garment should be washed.
See ‘Understanding fibre types.’
2. Sort items into loads of similar
fibre, item type and item colour.
3. Check pockets, close fasteners
and zippers, and untangle items
before loading.
Use a small washbag for delicate
items, and be careful not to
overfill it.
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UNDERSTANDING FIBRE TYPES
Every cycle starts with fibre type
Each fibre type responds differently to washing and drying. This appliance uses a fibre-led
system and precision sensing to wash your items, so selecting the right fibre type for each load
is key to setting the best cycle each time.
Treat for the most delicate fibre
Items may be a blend of multiple fibres — some more delicate than others. The care label on an
item will tell you what fibre or fibres the item is made of and how to care for it.
Select the fibre type on your washer that applies to the most sensitive or delicate fibre in the
blend, even if it is only a small percentage.
Identify delicate fibres
This table helps identify the most delicate or sensitive fibres commonly found on care labels. It
also offers alternative cycle suggestions for most specialist fibres. Recommendations may not
suit all items — always check your care label first.
For best results, use a detergent designed for the most delicate fibre. See ‘Choose a detergent’
for more information.
SENSITIVITY COMMON FIBRES FIBRE TYPE ITEM TYPE
High Cashmere, Angora, Mohair Not suited for machine washing in
this model
Down Down
Silk Silk
Wool, Merino, Lambswool Wool
Elastane, Spandex, Lycra Elastane
Viscose, Bamboo, Rayon, Modal
Cotton
Ultra delicate
Lyocell, Tencel™
Acrylic Polyester
Linen
Cotton
Ramie
Nylon, Polyamide Polyester
Polyester Polyester, Mixed
Low Cotton Cotton, Mixed
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LOAD THE WASHER
Maximum load size
The maximum load size changes based on the type of items in a load. Follow the guide below to
avoid overfilling the washer and maintain good wash performance.
ITEM TYPES MAX LOAD SIZE
Mixed, Cotton, Polyester Ultra-delicate
Extra small
Delicate, Denim, Sports
Small
Moderate, Durable
Large
Sheets, Towels, Bulky
Large
Wool Ultra-delicate, Delicate
Small
Elastane Ultra-delicate
Extra small
Delicate
Small
Moderate
Medium
Down Ultra-delicate
Extra small
Delicate
Small
Silk Ultra-delicate
Extra small
Other Treatments Favourite - Quick 15
Small
Quick 30
Medium
Refresh
1 or 2 Items
UV Sanitise
As per fibre/item type
Hot Sanitise
As per fibre/item type
Large
Medium
Small
Extra small
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SET A CYCLE
1. Press and hold POWER to
turn the washer on, then select a
fibre type.
Press
INFORMATION for a
description of each fibre.
2. Press ITEM TYPE to access the
options and see a description
and examples for each type.
Scroll to select an item type.
3. Press TREATMENT to access
the options and descriptions.
Scroll to select a treatment.
Your washer has specialised cycles for specific fibre types. Start by selecting a fibre type, then
select an item type based on durability or specific items, such as sheets or towels, and the
required treatment. You can adjust settings for soil level, colour and dispensing. The available
cycle options may vary depending on the fibre type you select.
Automatic cycle settings
Cycle settings like temperature and spin speed no longer need to be set manually. These
settings will all adjust automatically based on your cycle selections. Press
INFORMATION or
see ‘Cycle selections’ for details about which fibre to choose.
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SET A CYCLE
4. Press COLOUR to access the
options.
Scroll to select a colour option.
5. Press SOIL LEVEL to access
the options.
Scroll to select a soil level.
6. Select a dispensing option for
detergent and softener.
You can select the Auto Dose
tanks or the Manual tank.
See ‘Add detergent and softener’
and ‘Set up Auto Dose’ for
details.
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SET A CYCLE
7. Press CONFIRM CYCLE, then
press the START/PAUSE
button to begin the cycle. The
cycle progress will show on the
display.
See ‘More options’ for details
about more wash options.
See ‘Set Delayed start’ for how
to schedule your wash to start at
a later time.
Cancelling the cycle
Press
CANCEL and follow the
prompts to cancel the cycle.
The door will remain locked
until the water level has drained
below the door.
Pausing the cycle
Press the
START/PAUSE button
to pause the cycle.
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SET UP AUTO DOSE
1. Go to MENU and select
AUTO DOSE or access it from
DISPENSING during cycle setup.
2. Select a tank.
Tank 1 is fixed to Everyday
detergent, but you can adjust the
dosage level.
Tank 2 can be set to Everyday
or specialised detergent, or
softener. When both tanks
are set to Everyday, they
automatically link to give more
capacity and less frequent refills.
3. Scroll to assign a detergent
or softener and dosage amount,
then press CONFIRM.
Use Auto Dose to set your preferences for everyday and specialised liquid detergents or fabric
softener, and adjust the dose to suit your needs.
Once filled, the Auto Dose tanks automatically dispense the right amount for each wash. When
the tanks need to be refilled, a reminder will show on the screen.
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MORE OPTIONS
Optimise
Optimise the cycle as required to save energy, reduce wash time or reduce noise.
Select from Balanced, Energy, Time and Sound. Some optimise options are not
available on certain cycles to ensure optimal wash results.
Pre wash
Add a pre wash to remove excess soil and ensure optimal wash results.
Cold wash
Use cold wash to minimise energy usage. If you live in a colder climate, you can
change the temperature to a controlled 20°C so wash performance is not affected.
See ‘Adjust settings.’
Soak
Add extra time for items to soak halfway through the wash cycle. Ideal for helping to
lift stubborn stains.
Extra rinse
Extra rinse cycle. Ideal for people with sensitive skin, or for heavily soiled items.
Sanitise
method
Select your preferred method when treatment is set to Sanitise.
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UV uses ultraviolet light to eliminate bacteria without high temperatures. Not
recommended for light-sensitive fibres like silk, wool and cashmere.
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HOT WATER is an extra hot treatment for items that can handle high
temperatures, like tea towels, dishcloths, towels and sheets.
Crease free
After the cycle is complete the load will continue to tumble periodically to help
reduce creases. Crease free will remain active for up to 12 hours or until cancelled. To
cancel, touch the screen or open the door.
Drum dry
Runs the fan and periodically rotates the drum to reduce dampness once a cycle is
complete and laundry is removed. To activate, remove laundry, close the door and
press
START.
2. Select a wash option and
follow the onscreen instructions
to set it. Press DONE to confirm.
1. Press MORE OPTIONS to access
extra wash options.
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MORE OPTIONS
2. Select new option.
1. Press OPTIONS from the cycle
screen to review your settings,
save them as a favourite or to
access remote mode.
Add Item
Press
ADD ITEM to pause the
wash and add an item. For best
results, add within 10 minutes of
starting the cycle. The washer
may drain slightly so door can
open safely.
Not available on all cycles.
Press
RESUME, then press the
START/PAUSE button to
resume the cycle.
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SET DELAYED START
1. After setting the cycle, press
DELAY to open the Delay screen.
2. Press SET START TIME and
follow the onscreen instructions
to set a delayed start time.
3. Press CONFIRM to save the
new start time, then press the
START/PAUSE button.
DELAY allows you to schedule a cycle to begin at a later time. You can set a time on the washer
or start a cycle remotely through the app.
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SAVE FAVOURITE CYCLES
Save your favourite cycles for a quick start to your wash. Favourites comes with preset
QUICK 15 and QUICK 30 cycles, and you can save up to 14 more on the appliance and manage
them in the app.
1. Press SAVE from the cycle
settings screen, from the Options
menu or at the end of a cycle to
add the cycle to Favourite.
2. Create a custom name for
your cycle, or skip that step and
save it with a default name.
3. Press FAVOURITE on the
home screen to access your
saved favourite cycles.
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SAVE FAVOURITE CYCLES
4. Select a favourite cycle from
the Favourites menu.
5. Press
CONFIRM CYCLE, then
press the START/PAUSE button
to start the wash cycle.
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ADJUST SETTINGS
Audio
Set volume or turn sounds on or
off.
Clock
Set time, format and time zone.
Time updates automatically when
connected to Wi-Fi.
Factory default reset
Restore all settings to
factory defaults.
This action cannot be undone.
Go to MENU and select
SETTINGS.
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Display
Adjust the brightness of
the display screen. Set a
lower brightness to improve
energy efficiency.
ADJUST SETTINGS
Interface
Set visual or minimal modes on
the display.
Cold wash
Set the temperature for Cold
wash. Use Controlled 20°C for
colder climates if you notice
changes in performance.
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WI-FI CONNECTION AND REMOTE MODE
Connect your appliance to your home wireless network to access extra features, receive
updates and operate the appliance remotely using the app.
Connect to Wi-Fi
1. Go to the menu and
select
SETTINGS, WI-FI, then
WI-FI SETUP.
WI-FI
Wi-Fi setup
Wi-Fi reset
2. Download the app, and follow
the app instructions.
3. Enable Bluetooth on your
mobile device, then press
CONNECT.
Go to the app to complete
the connection.
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WI-FI CONNECTION AND REMOTE MODE
Disconnect Wi-Fi
Go to
SETTINGS and select WI-FI,
then RESET to disconnect.
WI-FI
Wi-Fi setup
Wi-Fi reset
4. On your appliance, select the
relevant time zone.
Enable Remote mode from the
home screen
Press
REMOTE , then ENABLE.
Press the
START/PAUSE
button to enable Remote mode
and manage cycles in the app.
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WI-FI CONNECTION AND REMOTE MODE
2. Press START BY REMOTE,
then press the START/PAUSE
button to enable Remote mode
and manage cycles in the app.
Enable Remote mode during
cycle setup
1. Press
DELAY in the cycle
setting screen.
Turn Remote mode off
On the cycle screen,
press
OPTIONS, then
REMOTE MODE to turn off, or
open the washer door.
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CYCLE SELECTIONS
FIBRE TYPE
Select the specific fibre type that matches the load or choose the fibre type that applies to the
most delicate fibre. The wash cycle will adjust to suit.
Mixed
For everyday mixed loads with a variety of fibres, and for cotton-polyester blends.
Cotton
For 100% cotton items, cotton blends and compatible fibre types.
Polyester
For 100% polyester items and compatible fibre types.
Elastane
For items containing 10-50% elastane fibre, also known as spandex.
Down
For items containing down fill.
Silk
For 100% silk items and silk blends.
Wool Care
For 100% woollen items and wool blends. This cycle meets the Woolmark requirements for
drying and washing items labelled “machine wash”.
Most woollen handcrafted garments are not made of machine washable wool and we recommend that
you wash them by hand only. Hand-washed woollens may still be spun in your washer, but ensure they
have been well wrung out before placing them in the washer.
Washing underlays and sheepskins is not recommended because they could produce excessive
amounts of lint that may cause pump blockages.
ITEM TYPE
Item Type relates to the durability of items in your load. Wash garments and items of similar
durability together.
Durable
Strong and resilient items like workwear and outerwear.
Moderate
Everyday items like t-shirts, shirts, shorts and pants.
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CYCLE SELECTIONS
Delicate
Light and easily damaged items like blouses, dresses and other items.
Ultra-delicate
For items that are very fragile, needing extra gentle care. Ideal for lace, lingerie and
fine knitwear.
Sports
Durable sportswear items made from synthetic fibre blends.
Denim
Denim or stretch denim items like jeans, jackets and skirts.
Sheets
Items such as bed sheets, pillow cases and duvet covers.
Towels
High absorbency towelling fabric items like bath, beach and hand towels.
Bulky
For items that are thick and insulating, such as blankets, quilts, comforters, and duvet or doona
inners.
TREATMENT
Treatment lets you select from a range of specialised wash treatments to suit your needs.
Wash
A tailored wash, rinse and spin based on fibre and item type selection to remove soils.
Detergent dose, water temperature, wash times, tumble patterns and spin speeds are optimised
based on fibre type, item type and load size to ensure perfect results.
Refresh
Designed to refresh dry items using steam and tumbling to reduce creases and odours. For best
results use this cycle for one or two items at a time. Ideal for items like dress shirts to refresh
before ironing.
Hot Sanitise
An extra hot treatment designed to eliminate bacteria. Ideal for sanitising items that can handle
high temperatures like tea towels, dishcloths, towels and sheets, but unsuitable for delicate
items.
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CYCLE SELECTIONS
UV Sanitise
A low temperature sanitisation treatment that uses ultraviolet light to eliminate bacteria. Ideal
for sanitising everyday items without exposing them to high temperatures.
Rinse
A tailored rinse and spin based on fibre and item selection. Removes detergent and prepares
items for drying.
Spin
A tailored spin based on fibre and item selection. Items are spun at an optimised speed to
remove excess moisture. Ideal for preparing clothes for drying.
Allergy Care
Uses higher wash temperatures and additional rinse cycles to reduce detergent residue and
allergens like dust mites and pollen. Ideal for helping to manage allergies or sensitive skin.
COLOUR
Different colours require different care. Colour selection adjusts the wash temperature
automatically to suit the items in the load.
Dark
Designed to care for dark-coloured items with a cooler wash to help preserve vibrancy and
prevent fading.
Mixed
Designed to care for loads with a mixture of colours. Ideal for everyday laundry loads, providing
a balanced wash temperature to preserve vibrancy and help prevent colour transfer.
Light
Designed to care for light-coloured items with an optimised wash temperature to help maintain
brightness.
White
Designed to care for white items with an optimised wash temperature to help
maintain whiteness.
SOIL LEVEL
Soil Level adjusts the wash cycle based on the soil level of items. Leave on Auto or select a soil
level to suit the load. The wash time and detergent dose will automatically adjust to suit your
selection.
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CYCLE SELECTIONS
Auto (default)
Senses the dirt levels in a load. The wash time and detergent dose will adjust automatically for
optimal cleaning efficiency.
Heavy
For items with high levels of soiling, using higher detergent dosage and longer wash times.
Moderate
Ideal for everyday laundry loads, providing a balanced wash cycle with optimal detergent
dosage and wash time.
Light
For items with low levels of soiling, reducing detergent dosage and wash time.
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WASH TEMPERATURES AND SPIN TREATMENTS
Wash temperatures and spin speeds are set automatically based on your fibre, item type and
colour selections. This ensures the best wash results for your items.
See below for a general guide to how colour selection affects wash temperature and how item
type affects spin speed. Not applicable to all fibre types.
DARK MIXED
WASH TEMPERATURE
LIGHT
Cool
WHITE
HOT
SANITISE
Hot
DELICATE/
QUICK 15
SPIN SPEED
SPORTS/
QUICK 30
MODERATE/
DURABLE
High
ALLERGY
CARE
Low
ULTRA
DELICATE
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CHOOSE A DETERGENT
Specialised detergents provide the best wash peformance for different items. We recommend
using a specialised detergent type where relevant.
If switching detergent types between loads, we recommend cleaning the dispenser drawer to
remove unsuitable detergent before washing items with a specialised detergent. See ‘Clean the
dispenser drawer’.
Everyday
For your everyday items that do not require specialised care.
Darks
Dark detergents are specially designed to keep darks vibrant and prevent dye transfer during
the wash. Avoid using darks detergents with white or light-coloured items.
Whites
Whites detergents are designed to brighten your white items as they typically contain whitening
agents. Avoid using whites detergents with coloured or dark items.
Sensitive
For items of users with sensitive skin. Sensitive detergents are typically free from fragrance and
colourants, safer for those with allergies or asthma, and ideal for baby clothes.
Delicates
For delicate and ultra-delicate fabrics. Delicate detergents preserve fibres while
maintaining softness.
Wool
Wool detergents are ideal for all types of woollen items to gently clean and maintain softness.
Silk
Silk detergents are ideal for washing item types containing silk fibres, preserving fibres while
maintaining softness and lustre.
Down
Down detergents are designed for gently cleaning filled down garments, restoring loft,
removing odours and revitalising water repellency. Typically these detergents are also designed
for synthetic filled garments.
Softener
Softeners are for conditioning items, giving them a softer feel. Softeners are dispensed during
the rinse phase to prevent mixing with detergents.
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CLEAN AND MAINTAIN YOUR APPLIANCE
Surfaces and accessories
Wipe with a damp cloth and dishwashing liquid, then dry with a clean, lint-free cloth. We do not
recommend using the following cleaning products as they may cause damage:
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Plastic or stainless steel scouring pads
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Abrasive, solvent, household cleaners
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Acid or alkaline cleaners
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Handwash or soap
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Stainless steel cleaners or polishes
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Laundry detergents or disinfectants
Cleaning the drum and the door
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Run the Drum Clean cycle.
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Wipe the rubber seal around the door to prevent odours. Remove any items or lint and wipe
out any water.
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Remove dirt or lint from the drum and wipe it clean. Do not leave metal objects in the drum
as these may rust and cause staining.
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Leave the door open when not in use to prevent odours. Keep children and pets away from
the washer so they cannot become trapped inside it.
Cleaning the hose(s)
Each hose contains a filter to stop contaminants in the water from entering your washer.
Occasionally, disconnect the hoses where they connect to the taps and wash out any dirt build-
up.
Moving your washer
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Remove the dispenser drawer and empty out any detergent or softener. Refer to ‘Clean the
dispenser drawer.’
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Clean the pump filter and ensure any water in the washer is drained. Refer to ‘Clean the
pump filter’.
Products that might damage your washer
z
Concentrated bleaches, laundry pre-soakers/sanitisers, stain removers and hydrocarbon
solvents (eg petrol and paint thinners) can cause damage to the surfaces eg control panel,
and components of your washer.
z
Be careful when washing items stained with solvents as they are flammable. DO NOT put
them in your dryer.
z
Use of dyes in your washer may cause staining of the plastic components. The dye will not
damage the washer but we suggest you thoroughly clean your washer afterwards. We do not
recommend the use of dye strippers in your washer.
z
Nappy sanitisers and bleach are very corrosive to metal surfaces. DO NOT tip the contents of
a nappy bucket into your washer. Rinse and wring items out thoroughly before placing them
in the washer.
36
CLEAN THE DISPENSER DRAWER
Check and clean the dispenser drawer regularly to remove build-up and when switching
between detergents or softener in Tank 2.
1. Push the dispenser drawer
to open it, and push down
on the tab to the left of the
MANUAL DOSE compartment.
Remove the drawer from
the washer.
2. Drain residual detergent, then
fill the compartments with warm
water, and shake lightly to clear
residue.
3. Drain all water from the
compartments and allow to dry
before refitting the dispenser
drawer to the washer.
37
RUN THE DRUM CLEAN CYCLE
DRUM CLEAN is a hot water cycle designed to be used with Washing Machine Cleaner to remove
any buildup and odours. A reminder will display after 50 cycles.
Run the drum clean cycle when you see the reminder or more frequently if you use Eco or liquid
detergents and low-temperature cycles.
1. Ensure the drum is empty,
then add Washing Machine
Cleaner directly into the drum.
Follow the manufacturer’s
instructions for recommended
dosage.
2. Go to MENU and select
DRUM CLEAN.
Press
CONFIRM CYCLE, then press
the START/PAUSE button to
begin the cycle.
3. The cycle progress will show
on the display. Press CANCEL to
cancel the cycle.
38
UNLOCK THE DOOR
In a power failure, you can use the door-release tab to unlock the washer door and
remove items, but you must drain the washer first.
1. Use your fingers to lift the
drain hose at the plug end
and unhook it from under the
washer.
2. Position the hose over a
shallow container, and remove
the hose plug. Drain water from
the washer so it is safe to open
the door.
Replace the plug after draining,
and refit the hose in its housing.
3. Use a suitable tool to pull
down the door-release tab and
unlock the door.
Place your hand on top of the
tool, hold it parallel to the floor,
and push downward to lower
the tab.
Do not use the door as a lever
point.
DOOR
RELEASE
DRAIN HOSEHOSE PLUG
39
CLEAN THE PUMP FILTER
Check and clean the pump filter when you see an onscreen alert or you notice the washer is not
draining. Turn the washer off at the wall before you remove any parts.
1. Unlock and open the door,
then push on the filter cover to
access the filter.
See ‘Unlock the door’ for door-
opening instructions.
2. Turn the filter anti-clockwise
to remove it, then clean and
rinse it.
Some water may leak out when
you remove the filter.
3. Check and clear the cavity
behind the filter, and check that
the impeller in the cavity moves
freely.
40
CLEAN THE PUMP FILTER
4. Refit the filter, and turn it
clockwise until the handle is in
the vertical position.
41
TROUBLESHOOTING
Why will the appliance not turn on?
z
No power. Check the appliance is connected to the power supply. Press and hold POWER
to turn the appliance on.
Why is the display not responding?
z
Appliance needs time to start up when first powered on. This can take 30 seconds.
z
Appliance needs to be reset. Press and hold POWER to turn the appliance off. Wait
a few seconds, then turn it back on. If the problem persists, disconnect from the power
supply, wait a few seconds, then reconnect and press and hold POWER .
z
Controls are locked. Press and hold the screen to unlock.
Why can’t I see all the cycle settings and features on my washer?
z
Software needs to be updated. Connect your washer to the app to get the latest updates and
access extra features. See ‘Wi-Fi connection and remote mode’.
Why is the washer not starting?
z
Door not closed. Check nothing is obstructing the door, and close it firmly.
z
Cycle confirmed but not started. Press the START/PAUSE button to start the cycle.
z
Washer is overloaded. Remove some items and restart the cycle.
z
Delay start is set. See ‘Set Delay start’.
z
The controls are locked. Press and hold the screen to unlock.
z
Hot and cold taps not turned on. Turn on the hot and cold water and resume cycle.
z
There is a fault. See ‘Fault codes’.
Why is the washer stopping and starting?
The
CREASE FREE setting is turned on. Press CREASE FREE to turn off.
Why did the washer stop mid-cycle?.
z
Cycle has been paused. Press RESUME then START/PAUSE to resume the cycle.
z
The door is open. Close the door and press START/PAUSE to resume the cycle.
z
Washer may have detected suds and is waiting for them to dissolve before continuing the
cycle.
Why is the washer vibrating or making noises?
z
Transit bolts may still be in place. Refer to installation guide for how to remove them.
z
Washer overloaded. Press START/PAUSE to pause the cycle and remove some items.
z
Washer not level. Refer to installation guide for instructions about levelling the washer.
z
Load out of balance. Press START/PAUSE to pause the cycle and redistribute items.
z
Washer has a fault. See ‘Faults’.
42
TROUBLESHOOTING
Why is the wash cycle taking so long?
z
Washer is overloaded. Pause the cycle and remove some items.
z
Items are tangled. Untangle the items and resume the cycle.
z
Incorrect settings for the load. Check the selected fibre type, item type and treatment and
adjust if required.
z
Washer is not draining. Check the drain hose for blockages and correct if possible. If the
problem persists contact Customer Care.
Why is the fabric damaged after a wash cycle?
z
Cycle settings not appropriate for the load type. Follow instructions on care labels and
sort items accordingly. See ‘Sort your items’.
z
Metal parts on the items or in the load may catch on fabric. Always fasten zips, velcro and
other clasps before placing items in the washer.
Why do items keep getting tangled?
z
Loads not separated before going in the washer. Load items individually and try
separating larger items from smaller items.
z
Load size is too large. Try washing smaller loads. See ‘Load the washer’.
z
Wash big items like sheets and duvet covers separately and use the Sheets item type.
z
Cycle settings not the best option for the load type.
z
Delicate items not separated. Wash pantyhose, bras and stockings in a small washbag.
Why do items keep getting creased?
z
Items have been left in the washer after the cycle ended. Turn CREASE FREE on at the
start of the cycle to minimise creasing.
z
Washer is overloaded. Press ADD ITEM to pause the wash and remove items. See
‘Wash options’.
z
Select the Delicate or Ultra Delicate Item type. This will reduce spin speed and minimise
creases.
Why is dye transferring between my items?
z
Items not sorted before going in the washer. Separate white and coloured items into
separate loads.
z
Cycle settings not appropriate for load type. Select the relevant COLOUR option for your
load.
Why is the washer not draining?
z
Pump filter needs to be cleaned. See ‘Clean the pump filter.’
z
Drain hose not connected correctly. See the installation guide for instructions.
z
Drain hose or drain is blocked. Check the drain hose and drain for blockages and correct
if possible. If the problem persists contact Customer Care.
43
TROUBLESHOOTING
Why is the washer beeping?
z
The cycle has ended. Items can be removed.
z
Washer has a fault. See ‘Faults’.
Why is water coming from under the washer?
z
Door not closed. Check nothing is obstructing the door, and close it firmly.
z
Dispenser drawer not closed. Close it firmly.
z
Drain hose or drain is blocked. Check the drain hose and drain for blockages and correct
if possible. If the problem persists contact Customer Care.
z
Drain hose not connected correctly. See the installation guide for instructions.
Why is my washing wetter than I expect at the end of the cycle?
z
Out of Balance load affecting spin speed. Redistribute the load and run a spin treatment
to remove excess water.
z
Quick or delicate cycles have lower spin speed and can result in wetter washing at the end
of the cycle. Select Moderate and Durable treatments as these have faster and longer spin
times.
Why are my clothes not as clean as I expected?
z
Incorrect settings for the load. Select a higher SOIL LEVEL or more durable item type.
z
Not enough detergent. Increase detergent amount by increasing SOIL LEVEL or adjusting
AUTO DOSE amount.
z
Washer overloaded so can’t wash items properly. See ‘Load the washer’ for maximum
load capacity guidance.
z
Ineffective detergent. Use a good quality detergent for best results.
z
Washer still has residue from previous wash. After washing particularly soiled clothing,
empty the washer and run a RINSE cycle to remove residual dirt.
Why is the remaining cycle time not accurate?
Cycle time is an estimate based on load size and water flow rates. It adjusts throughout the
cycle to give you an estimation of minutes remaining. The time shown is not the Declared
Program Time.
Why does my item have wet patches on after a
REFRESH cycle?
This is normal and helps remove wrinkles. Remove the item from the washer immediately at
the end of the cycle and hang up to dry for a few minutes before wearing.
Why does my washer smell after a cycle?
z
Drum and door need to be cleaned. See ‘Clean and maintain your appliance’.
z
Try using a different detergent.
z
Leave the washer door open slightly after a cycle so it can dry out.
44
FAULTS
How do I know if there is a problem?
Your appliance will beep and an alert will show in the display.
What to do
First try to fix the issue and clear the alert according to the onscreen instructions.
If the problem persists
1 Note down the fault code.
2 Contact Customer Care or a Fisher & Paykel trained and supported service technician. Refer
to the Service and Warranty booklet for contact details.
45
COMPLIANCE INFORMATION
Energy and Water Label Cycle
The cycle for energy and water labelling in accordance with AS/NZS 2040: 2021 and AS/NZS
6400: 2016 is as follows: Cotton, Item: Durable, Colour: White, Dispensing: Manual Dose, More
Options - Optimise: Energy. This cycle is the recommended energy and water saving cycle for
normally soiled everyday washing, equal to the rated capacity.
Note for Testing Laboratories: The powder detergent is placed directly into the bottom of the
drum. No more than the maximum amount of anti-foaming agent is then placed into the bottom
of the drum followed by the PBIS solution. The load is then added in accordance with AS/NZS
2040: 2021.
UV Sanitise (20˚C)
This cycle complies with the bacterial removal requirements of GB 21551.5-2010 Average
elimination rate for the following bacteria, Staphylococcus aureus & Escherichia coli >99.9%.
Fibre: COTTON, Item Type: DURABLE, Treatment: SANITISE, Colour: DARK 20C, Soil Level:
MODERATE, AutoDose: MANUAL.
Hot Sanitise
This cycle complies with the bacterial removal requirements of GB 21551.5-2010. Average
elimination rate for the following bacteria, Staphylococcus aureus & Escherichia coli >99.9%
Fibre: MIXED, Item Type: MODERATE, Treatment: SANITISE, Colour: MIXED, Soil Level:
MODERATE, AutoDose: MANUAL, More Options: SANITISE METHOD - HOT WATER.
Allergy Care
This cycle complies with the dust removal requirements of QB/T 5958-2023. Average
elimination rate for the following allergen Dermatophagoides farinae =100%
Fibre: COTTON, Item Type: MODERATE, Treatment: ALLERGY CARE, Colour: MIXED, Soil
Level: MODERATE, AutoDose: MANUAL
Woolmark
The wool wash cycle of this machine with a capacity of 4kgs has been approved
by The Woolmark Company for the washing of machine washable wool products
provided that the products are washed according to the instructions on the garment
label and those issued by the manufacturer of this washing machine M2528.
(WH1260MZB5)
Fibre: WOOL, Item Type: DELICATE, Treatment: WASH, Colour: WHITE, Soil Level:
LIGHT AutoDose: MANUAL.
46
MANUFACTURER’S WARRANTY AND SERVICE GUIDE
To access your Warranty and Service Guide
Scan the QR code with your smartphone to access your warranty and
book a service, or view online at https://www.fisherpaykel.com/nz/
help-and-support/warranty-information
This product has been designed for use in a domestic (residential) environment. This product
is not designed for any commercial use. Any commercial use by the customer will affect this
product’s Manufacturer’s Warranty.
To access your Warranty and Service Guide
Scan the QR code with your smartphone to access your warranty and
book a service, refer to your separate warranty and service book or
view online at https://www.fisherpaykel.com/au/help-and-support/
warranty-information
NZ
AU
Complete and keep for safe reference:
Model
Serial No.
Purchase Date
Purchaser
Dealer
Suburb
Town
Country
433544A 04.26
FISHERPAYKEL.COM
433544A 04.26
FISHERPAYKEL.COM
© Fisher & Paykel Appliances 2026. All rights reserved.
The models shown in this guide may not be available in all markets
and are subject to change at any time.
The product specifications in this guide apply to the specific products and
models described at the date of issue. Under our policy of continuous product
improvement, these specifications may change at any time.
For current details about model and specification availability in your country,
please go to our website or contact your local Fisher & Paykel dealer.
