FRONT LOADING CLOTHES WASHER
WH1260P Model
INSTALLATION GUIDE / USER GUIDE
NZ AU
1
CONTENTS
Introduction 3
Safety and warnings 4
Installation instructions 5
Before you do your first wash 13
Getting started quickly 14
Washer controls 16
Safety features 17
Sorting and loading 18
Detergent and fabric softener 20
Wash cycles 23
Wash cycle options 24
Customising wash cycles 27
Caring for your washer 28
Before you call for service 31
Fault codes 33
Troubleshooting 34
Manufacturer’s Warranty 39
Customer Care 41
IMPORTANT!
SAVE THESE INSTRUCTIONS
The models shown in this user guide may
not be available in all markets and are
subject to change at any time. For current
details about model and specification
availability in your country, please go to
our website www.fisherpaykel.com or
contact your local Fisher & Paykel dealer.
Registration
Register your product with us so we can
provide you with the best service possible.
To register your product visit our website:
www.fisherpaykel.com
3
INTRODUCTION
Welcome
Thank you for buying a Fisher & Paykel clothes washer. We are proud of this washer
and trust it will serve you well for many years.
At Fisher & Paykel we aim to provide innovative products that are simple to use,
ergonomic and kind to the environment. Your washer has numerous wash cycles
and options so you can perform every wash task with ease and the knowledge your
clothes are receiving the best possible care.
Please take the time to read these instructions carefully before you begin using your
washer.
Following the advice in this user guide will ensure you get the performance you
expect from your washer and that you get the best possible wash results. Keep these
instructions for future reference.
We hope you enjoy your new washer. We have certainly enjoyed designing it for you.
Front loading washer model
4
SAFETY AND WARNINGS
!
WARNING!
Electric Shock Hazard
If you are using an extension cord or a portable electrical outlet device
(eg multi-socket outlet box), ensure that it is positioned so that it does
not come into contact with water or moisture.
Failure to do so may result in death or electrical shock.
IMPORTANT SAFETY INSTRUCTIONS
WARNING! When using your clothes washer, follow basic precautions, including the
following:
This clothes washer is not intended for use by persons (including children) with
reduced physical, sensory or mental capabilities, or lack of experience and knowledge,
unless they are supervised or given instructions on how to use the washer by someone
responsible for their safety.
The washer should only be used for washing and rinsing of textiles where this is
indicated on the care label.
The door will be locked from the start of the cycle until the cycle is complete
for safety reasons. It is possible to open the door during the cycle under certain
conditions (refer to page 21).
Never force the door open.
Keep children away from the washer while it is in operation.
Supervise children to ensure they do not play with the washer or climb inside the drum.
Do not touch the glass part of the door during a cycle as the door can become hot.
Do not open the detergent dispenser during the cycle as hot water may come out of it.
The only user-removable parts of the washer are the inlet hose(s), detergent dispenser
and the pump filter. No other parts are designed to be removed by anyone other than
a Fisher & Paykel trained and supported service technician.
When disposing of the washer, it is recommended that the door is removed to
avoidchildren getting trapped inside, and that the electrical cable is cut off close to
the washer.
Do not add petrol, dry-cleaning solvents, or other flammable or explosive substances
to the wash water. These substances give off vapours that could ignite or explode.
Do not wash articles that have been previously cleaned in, washed in, soaked in,
or spotted with gasoline, dry-cleaning solvents, or other flammable or explosive
substances as they give off vapours that could ignite or explode.
5
Accessories
Please check you received the following accessories with your Fisher & Paykel washer.
You will find them inside the drum or attached to the packaging.
2 x Inlet hose(s)
1 x Inlet valve cap
1 x Drain hose guide
1 x Installation instructions and user guide
1 x Spanner
1 x Installation leaflet (attached to the top of the washer)
Unpacking
To ensure the best performance from your new washer please follow the instructionsbelow.
Removing the packaging
1
Remove the outer packaging (including the expanded polystyrene packer and plastic
wrapping). All packaging must be removed prior to use. Ensure these materials are
kept out of reach of children. Note: a small amount of water may be seen inside the
packaging and inside the washer. This is the result of factory testing and is normal.
2
Tilt the machine backwards and ‘walk’ it off the base one foot at a time. Not doing so
may cause damage to your floor and washer.
3
Remove all packaging and accessories from inside the drum.
Removing transit safety bolts
The clothes washer is fitted with transit safety bolts at the rear to avoid possible
damage to the interior during transportation.
IMPORTANT!
The transit bolts MUST be removed prior to operation of the machine. Failure to
remove these will result in damage to the machine.
Note: the transit bolts MUST be removed in order to use the power cord.
To remove the bolts
1
Use a spanner or socket to unscrew and remove all 4 transit bolts at the back of the
washer (refer to A).
2
Pull the black rubber grommets to remove the bolt, grommet and white plastic spacers
from the machine (refer to B). Retain these for future use.
INSTALLATION INSTRUCTIONS
Removing the transit safety bolts
B
A
6
INSTALLATION INSTRUCTIONS
D
3
Move the drain hose from
the from the plastic clasp
and clasps on the side of
the transit braces.
Removing the drain hose
4
Remove the 12 transit brace
screws from the left and
right sides, and near the
centre of both the top and
bottom braces (refer to C).
5
Remove the braces (refer
toD) and retain these and
the screws for future use.
7
Remove the yellow safety clip
from the power cord.
8
Cover the transit bolt holes with
the plastic plugs (provided). Push
to clip into place (refer to F).
Covering bolt holes with plastic plugs
F
6
Remove (pull out) the two
transit rods located below the
two lower transit bolt holes
(refer to E).
Removing the transit rods
E
Removing the bracesRemoving the transit brace screws
C
7
INSTALLATION INSTRUCTIONS
Product dimensions
PRODUCT DIMENSIONS mm
A
Overall height of product 850
B
Overall width of product 600
C
Overall depth of product (including dial and door whenclosed) 665
D
Depth with door open 1110
E
Minimum door clearance to adjacent wall 340
Standpipe height min. 800–1200
MAXIMUM CAPACITY kg
12
Note: the exact height of your washer is dependent on how far the feet are extended
from the base of the machine. The space where you install your washer needs to be at
least 40mm wider and 20mm deeper than its dimensions.
Electrical supply: 220–240V, 50Hz Sinusoidal, minimum 10A.
Inlet water static pressure: Max. 1MPa (150psi), Min. 30kPa (4.5psi).
Inlet water flow rate at tap: Min. 6litres/min.
E
D
A
B
C
TOP VIEWWallFRONT VIEW
8
INSTALLATION INSTRUCTIONS
Location
IMPORTANT!
Install the machine on a solid and level floor surface ensuring it has at least 20mm
clearance on each side. The washer must not be installed on any soft or textured
floor coverings (eg carpet, rugs).
Note: this machine must not be installed and operated on a plinth.
Levelling the machine
It is IMPORTANT to level the machine to ensure good spin
performance, and to minimise noise, vibrations and wear
and tear on the washer.
1
Before positioning the machine in its final position, check
that the machine is level, front to back and side to side.
2
Manoeuvre the product into its final position (we suggest a
minimum clearance of 20mm each side).
3
Use a spirit level to check that the machine is correctly
level. If needed, pull the machine out. Loosen the lock nut
using the spanner provided and wind the feet up or down
to correctly level the machine.
4
Using the spanner provided, tighten the lock nuts against
the base of the machine to lock the feet in position.
Connecting to the water supply
Inlet hoses
IMPORTANT!
New hose sets provided with the washer should be
used to connect the washer to the water mains.
Old hose sets should not be re-used.
We recommend the inlet hoses are changed every
5 years. WARNING: Failure to do so may result in a
flood and damage to property.
1
Connect the straight ends of the inlet hoses to the taps. Connect the elbow ends to
the corresponding machine inlet valves. The hot valve is coloured orange to make this
easier. Tighten the inlet hose ends by hand until the hose seal just makes contact with
the tap sealing face. Continue to tighten a further half-turn. Make sure there are no
kinks in the hoses.
2
Turn the taps on and check for leaks. Check for leaks again after 24hours.
IMPORTANT!
The hot water temperature should not exceed 65°C and the cold water temperature
not exceed35°C. Temperatures above these may cause the machine to fault or cause
damage to the machine.
Locking the feet
Inlet hose ends
Elbow
(machine) end
Straight
(tap) end
9
INSTALLATION INSTRUCTIONS
If you have an uncontrolled water heating source (eg a wet back or solar heating
system) you should fit a Hot ‘N’ Safe Valve. This will ensure the hot water temperature
remains within safe limits.
Hot ‘N’ Safe Valves available are:
RMC TVA 50HF
RMC TVA 75HFS
Adjustable between 35°C – 55°C
RMC TVA 50HP
For instantaneous gas hot water supply
Water supply requirements:
Inlet water pressure: Maximum 1MPa (150psi), Minimum 30kPa (4.5psi)
Inlet water flow rate: Minimum 6litres/minute
Cold supply only:
If you only have a cold water supply, the inlet valve cap (blanking cap) which came with
your washer must be connected to the hot inlet valve. The cap prevents water leaking
out of the hot valve. This appliance incorporates backflow protection complying with
IEC61770. No further backflow protection is required for connection to the water supply.
Note: your washer has an internal heater to heat water. If you do not connect a hot
water inlet hose, your washer will automatically recognise there is no hot water supply
and its internal heater will heat the cold water to the selected cycle temperature.
10
INSTALLATION INSTRUCTIONS
Draining
Drain hose placement in a stand pipe or tub
1
To guide the drain hose over the tub or
standpipe the hose guide must be fitted to
the drain hose. The height of the standpipe
or tub should be between 800–1200mm.
2
Secure the hose guide so it cannot become
dislodged from the standpipe or tub.
IMPORTANT!
If the drain hose is placed on the ground or
if the standpipe or tub is less than 800mm
high, the washing machine will continuously
drain while being filled (siphon).
Regularly check that your standpipe or tub
is free from lint or other obstructions, which
may affect how your machine works or may
cause flooding.
Attaching drain hose to spigot
1
Guide drain hose through hose guide
2
Secure hose guide to back wall of cupboard
using a screw. The height of the drain hose
should be between 500–800mm from
ground level.
3
Attach drain hose to spigot and secure using
a hose clamp ensuring the blanking insert is
cleared from spigot.
4
Check for leaks.
The drain hose should be checked from time
to time and replaced if any damage (egwear,
cuts, bulges, kinks, leaks, etc) is found. Do
not bend the drain hose sharply, as this may
cause it to split.
In multi-storey apartments or any upper
floor, the machine should be installed on a
floor equipped with a drain.
Draining must comply with local by-laws.
Fitting the drain hose guide
(20mm)
maximum
Standpipe 800 – 1200mm
Pull hose
through
guide
Attaching drain hose to spigot
Height 500 – 800mm
from ground
11
INSTALLATION INSTRUCTIONS
Electrical connection
1
This appliance must be connected to a 220V–240V, 50Hz, sinusoidal, minimum 10A
electricalsupply.
2
Release the power cord (transit bolts must be removed).
3
Remove and discard the plastic pin cover and plug into a wallsocket.
4
Connect the appliance to an earthed outlet protected by a fuse of suitable capacity.
Check the power cord for damage and make sure it is not squashed or twisted when
installing the washer.
Always remove the power cord from a socket by the plug, not by the cord.
IMPORTANT!
If you are using an extension cord or a portable electrical outlet device (eg multi-
socket outlet box), ensure that it is positioned so that it does not come into contact
with water or moisture. FAILURE TO DO SO MAY RESULT IN DEATH OR ELECTRICAL
SHOCK.
Do not touch or operate the machine with wet hands or with bare-feet.
A damaged power cord must be replaced by a Fisher & Paykel trained and supported
service technician, in order to avoid a hazard. The appliance must not be operated
until it is repaired, as there is risk of electric shock.
Do not operate this machine if it has been damaged during transport. Contact your
Fisher & Paykel dealer or Fisher & Paykel trained and supported service technician.
SPARE PARTS
Available from your Fisher & Paykel dealer or a Fisher & Paykel trained and supported
service technician.
Hose Inlet Long (2m) Part No. 422680P
Hose Inlet Large Bore Part No. 426123P
Drain Hose Extension
(Not suitable for attaching to a spigot).
Part No. 425627P
12
INSTALLATION INSTRUCTIONS
Completing the installation
Installation test cycle
IMPORTANT!
Do this before you wash any items in your washer. This is to check that your washer is
installed correctly and that it is functioning correctly prior to use.
1
Turn your washer on by pressing the ‘POWER’ button.
2
Select the ‘Quick’ or ‘Super Quick’ cycle. Ensure the drum is empty and the door closed.
3
Touch the button. The machine will start to fill.
Observe the machine for any problems (eg leaking from the hoses, excess noise
orvibrations).
The washer will beep and display any faults on the screen if there are any problems.
Refer to the ‘Before you call for Service’ section at the back of this book.
4
Continue to observe until you see water in the bottom of the drum.
5
Touch to pause the cycle, then press ‘POWER’ to turn the machine off.
6
Press ‘POWER’ again, select the ‘Spin’ cycle and touch .
Check that the drain hose is firmly secured to the standpipe or tub or spigot.
Observe that the machine pumps out the water and spins.
IMPORTANT!
If there are any problems, you must address these before proceeding with normal use.
The washer will automatically turn off at the end of the cycle if there are no problems.
13
BEFORE YOU DO YOUR FIRST WASH
Before you start, it is a good idea to go through the following checklist:
1
Have the packaging and transit bolts been removed?
2
Is the drain hose threaded through the hose guide ‘Ubend’ (with no more than 20mm
extended) and hooked into your standpipe or tub, or attached to a spigot?
3
Is the hot water hose connected to the hot valve (colour-coded orange)? Is the cold
water hose connected to the cold valve (colour-coded grey)? Have the taps been
turnedon?
4
Is the machine correctly levelled, feet are locked and cabinet corners clear of the floor
and walls?
5
Has the power cord been connected to an appropriate power supply and the power
turned on?
6
Have you performed the installation test cycle?
7
We recommend you complete your first cycle of use with a half-load amount of
detergent and without a load in order to remove any residues remaining in the machine
from the manufacturing process.
IMPORTANT!
You must ensure all 4transit bolts have been removed from your washer before you
start using it. If the transit bolts are not removed, they will damage your washer and
YOUR MANUFACTURER’S WARRANTY WILL BE COMPROMISED.
14
Sort your washing carefully. Separate white/light colours
from dark colours. Wash new, highly coloured and dark
coloured items separately to prevent dye transfer. Refer to
the ‘Sorting and loading’ section.
Load your clothes individually into the wash drum. Close
the door.
Use ‘Low Sudsing’ or ‘Front Loader’ detergent, either
liquid, powder or pods. If you wish to use liquid detergent,
place it in the compartment labelled ‘MAIN WASH Liquid’
(A) of the dispenser drawer. If you wish to use powdered
detergent, place it in the compartment labelled ‘MAIN
WASH Powder’ (B). If you are using detergent pods
place them at the back of the drum before you load your
clothing. For more information on detergent refer to the
‘Detergent and fabric softener’ section.
If you wish to use ‘Pre wash’, place liquid or powder in the
compartment labelled ‘PRE WASH Liquid/Powder’ (C).
If you wish to use fabric softener, place it in the
compartment labelled ‘FABRIC SOFTENER’ (D). For more
information on fabric softener refer to the ‘Detergent and
fabric softener’ section.
IMPORTANT!
Fabric softener should not be used if you have selected
the ‘Quick’ or ‘Super Quick’ cycles.
GETTING STARTED QUICKLY
WH1260P1 model
21
MAIN WASH
Powder
PRE WASH
Liquid/Powder
MAIN WASH
Liquid
FABRIC
SOFTENER
A
B
D
Dispenser drawer
C
15
GETTING STARTED QUICKLY
1
Press ‘POWER’ to activate your washer.
2
Select your wash cycle by turning the SmartTouch™ Control Dial.
3
Choose your wash options, if you wish to select options different from the default
options for the cycle.
4
Touch to start the cycle.
If you make an invalid selection the washer will beep to alert you.
When the cycle finishes, your washer will perform end of cycle beeps and then turn
offautomatically.
If you wish to stop your washer at any point during a cycle simply touch to pause the
cycle. There may be a slight delay while the drum comes to a stop, then the door will
unlock. Under certain conditions however the door will remain locked for safety reasons
(refer to the ‘Safety features’ section).
If you wish to cancel or change the wash cycle once a cycle has started, simply touch
the button then select the new cycle. Touch to restart the washer.
IMPORTANT!
For the best fabric and colour care, remove your clothes as soon as the cycle has
finished.
Failure to follow the advice in this guide may result in damage to your garments and
your expectations of wash performance may not be met.
3 4
16
WASHER CONTROLS
SmartTouch™ Control Dial
The SmartTouch™ Control Dial provides easy and efficient wash cycle selection. As you
rotate the dial, the icon of the wash cycle selected will be illuminated, along with the
default settings for that cycle on the right side of the control panel.
SmartTouch™ buttons
The smooth, easy clean buttons enable easy selection of options with lights clearly
showing the selections you are making.
Digital display screen
The digital display screen provides feedback on how long the wash cycle has to go. If
you have programmed a ‘Delay Start’, the time remaining until the cycle will start will
be displayed here, along with any messages to help you with the overall running of your
washer (eg user warnings).
Time to go
Your washer displays approximately how many minutes the cycle you are running has
remaining, so that you can tell at a glance when your washing will be finished.
Please be aware that a number of factors can influence the overall cycle time, including
the water flow rate, water pressure, whether hot water is being used from the tap
or the water is heated by the internal heater, load size, cycle and option selections.
Therefore cycle times will vary. Unexpected events in a wash cycle (eg out of balance,
oversudsing) can lengthen the cycle time.
Progress lights
The progress lights indicate what part of the cycle the washer is currently on (wash,
rinse or spin). All three lights are on at the beginning of the cycle. The light for the
current part of the cycle flashes, and each one goes out when that part of the cycle has
beencompleted.
Keylock mode
Keylock can be used to lock the buttons on your washer. This will avoid accidental
button pushes. For more detail please refer to the ‘Wash cycle options’ section.
17
SAFETY FEATURES
Door lock
The door of your washer will lock once you touch and will stay locked until the
machine beeps at the end of the cycle, ensuring safety for you and your family while
your machine is operating.
Unlocking the door during the cycle
You can open the door to add or remove items during the wash simply by touching
the button. Note: the door will remain locked if the temperature inside the washer is
above 60°C and/or the water level is above the bottom of the door seal (a warning will
be displayed in these circumstances, refer to ‘Before you call for service’).
To open the door
Simply touch , the machine will pause and the door will automatically unlock if the
conditions inside the washer are safe. The button and time to go will flash on the
screen while the washer is paused. Open the door and remove or add garments. Close
the door and touch to resume the cycle.
Add a Garment
The ‘Add a Garment’ function can be used to interrupt the cycle to add or remove a
garment at any time during the wash part of the cycle (as long as the wash temperature
selected is lower than 60°C). Water in the machine will be drained to a level where the
door can be opened, if necessary. Refer to ‘Wash cycle options’ for more information.
Opening the door during a power failure
If there is a power failure during a wash cycle
your washer will stop and the door will remain
locked. You can unlock the washer door to
remove your clothes by opening the pump filter
cover at the bottom right of your washer. Simply
place a coin or key in the slot and tilt it upwards
to lever the cover open. Use a tool (ie key or
screw driver) to pull the door release tab down.
IMPORTANT!
Do not attempt to do this if the water level in
the washer is above the bottom of the door.
When power is restored you will need to restart
your machine by simply pressing ‘POWER’. The
washer will remember where it was in the cycle.
Your washer also has the following protective measures:
Flood protection – turns off valves and turns pump on if a flood condition is detected.
Out-of-balance protection – stops and redistributes the load if an unbalanced load
condition is sensed, and/or slows the spin speed to compensate.
Excess suds protection – pauses to allow suds to break down before continuing the cycle.
Manual door opening mechanism
Manual door release tab
18
SORTING AND LOADING
When preparing your wash load there are some important things to consider:
Sorting
Sort items according to colour, fabric type, and soil type. Wash fine, delicate fabrics
separately from thick, heavy fabrics. Always separate coloured items from whites,
especially when they are new. Colour run could be an issue if you wash items at higher
temperatures. Some soils, like mud and blood are best washed in cold water. Oily
soils (eg some foods and marks on shirt collars) are best washed in warm water. The
following are recommendations for what cycles and settings you may wish to wash
different items on, and suggestions for special wash requirements.
ITEMS/WASH
REQUIREMENTS
SUGGESTED CYCLE
AND OPTIONS
SUGGESTED
TEMPERATURE
Towels Everyday, 1400 or 1100 rpm spin 30°C or 40°C
Sheets, pillowcases Everyday, 1400 or 1100 rpm spin 30°C or 40°C
Bulky items – doonas, duvets,
sleeping bags
Bulky 30°C or 40°C
Shirts, pants, other creasables Easy Iron, 800 rpm 30°C or 40°C
Woollens, silks Handwash, 500 rpm 30°C or 40°C
Delicates, fine fabrics Delicate or Handwash 30°C
Jeans Everyday or Heavy Cold or 30°C
Highly coloured items Everyday Cold or 30°C
Whites, cotton items Cottons, 1400 or 1100 rpm spin 40°C or 60°C
Have sensitive skin or require
extra rinsing?
Allergy with Rinse+, 1400 or
1100rpm spin
40°C
Asthma/allergies Allergy with Rinse+ 60°C
Lightly soiled items Quick or Super Quick 30°C
Muddy, sandy or linty items Everyday with Pre Wash and Rinse+ Cold
Smelly washer Drum Clean 90°C
19
Before you load
Check pockets for items that could damage your clothes or get caught in the washer.
Close zippers, hooks and eyes, and other fastenings (ie fasten the opening of duvet/
doona covers) and remove loose bra wires. All these can damage both your washer and
your clothes.
Place delicate items, such as lingerie, in a mesh laundry bag before placing in the
machine.
Pre-treat any stains, taking care not to spray pre-treaters on your washer as they can
cause damage to the plastic surfaces.
Loading
Your washer will be more efficient when washing larger loads, so try to collect enough
items to loosely fill the drum when the items are dry.
IMPORTANT!
Do not overload your washing machine beyond its rated capacity.
Please do not under any circumstances wash an electric blanket in your washer unless
the care label specifically states it is safe to do so.
Do not wash curtains in this washer, as sunlight makes them brittle and they may
disintegrate during washing.
SORTING AND LOADING
20
DETERGENT AND FABRIC SOFTENER
Where do I put my detergent?
Liquid detergent
Add to the front left compartment labelled ‘MAIN WASH
Liquid’ (A). As the machine fills, water is flushed into this
compartment and is mixed with the detergent. The detergent
solution is then delivered into the drum. There may be a small
volume of water left in the liquid detergent dispenser at the
end of the cycle. This is normal.
Ensure that the liquid detergent is filled no higher than the
‘MAX’ level indicated at the back of the compartment.
Powdered Detergent
Add to the back left compartment labelled ‘MAIN WASH
Powder’ (B). As the machine fills, water sprays into this
compartment and flushes the powder out.
Ensure that the level of detergent is not higher than the
compartment edge below the word ‘Powder’. Too much
detergentcould result in water and detergent on the floor.
Pre-Wash
If you wish to use the ‘Pre Wash’ option, liquid or powdered
detergent, or stain treatment products can be used. Place in the
back right compartment labelled ‘PRE WASH Liquid/Powder’
(C). When you select ‘Pre Wash’, the pre wash compartment is
flushed at the start of the cycle. Formore information refer to
‘Wash cycle options’.
IMPORTANT!
Make sure that the dispenser drawer is completely closed before starting the cycle.
Donot open it again until the cycle is complete and the machine has stopped spinning.
Pods
Detergent pods are a ‘no mess’ alternative to powdered or liquid detergent. They must
be placed at the back of the drum prior to loading your clothes. This will ensure they are
activated quickly in the wash. Do not place pods in the dispenser drawer or on top of
your clothes.
‘Pre Wash’ option
MAIN WASH
Powder
PRE WASH
Liquid/Powder
MAIN WASH
Liquid
FABRIC
SOFTENER
A
B C
Dispenser drawer
21
DETERGENT AND FABRIC SOFTENER
How much detergent?
The correct detergent dosage varies depending on the amount of soil in your load, the
size of the load and the water quality, so getting the correct dose takes some trial and
error. Use the instructions stated on the detergent package as a guide, then alter the
dosage according to the results.
If you overdose, you will get over foaming issues, but if you under-dose you will get poor
performance and over time your washer will start to smell as scum builds up inside it.
Detergent advice
1
If your washer smells you are probably not using enough detergent for the soil level
in your loads. Run a ‘Drum Clean’ cycle and either buy a better quality detergent or
use a higher dose. If you are using an ‘Eco’ detergent, alternate the use of this with a
mainstream detergent.
2
Add the detergent BEFORE starting the cycle, close the dispenser and do not open it
while the cycle is running.
3
If you find foam leaking from your washer, check you are using a low sudsing or front
loader type detergent and check the quantity you are using against the detergent
manufacturers recommendation. You may need to reduce the amount you are using.
4
If you find liquid detergent does not dispense completely from the ‘MAIN WASH Liquid’
compartment, try adding the liquid detergent to the ‘MAIN WASH Powder’ compartment
for the next wash. (Note: only do this if ‘PRE WASH’ is not selected, otherwise all
detergent will be used in the pre wash).
22
DETERGENT AND FABRIC SOFTENER
Fabric softener
Add fabric softener to the front right compartment of the
dispenser labelled ‘FABRIC SOFTENER’ (D). The washer will
automatically flush the fabric softener during the rinse part of
the cycle.
If you wish to use fabric softener we recommend to:
1
Use it sparingly. Measure it carefully and do not use more
than 25ml (1/2cap). Some thicker varieties may need diluting.
2
Clean your dispenser regularly.
3
Clean your machine regularly using the ‘Drum Clean’ cycle.
4
Complete wash cycles at a wash temperature of 40°C or
above at regular intervals
(eg every 5thwash) as washing in cold water increases the
chance of scrud occurring (see below).
Note: if you fill beyond the MAX mark, the fabric softener will be dispensed into the
bowl prematurely and contribute to the build up of scrud.
Scrud
Scrud is the name of the waxy build-up that can occur within any washer when fabric
softener comes in contact with detergent. This build-up is not brought about by a fault
in the machine. If scrud is allowed to build up in the machine it can result in stains on
clothes and an unpleasant smell in your washer.
If you wash a particularly dirty load, we recommend putting the washer through a
‘Rinse’ cycle once the cycle has finished and the load has been removed, to clean
outany remnants from that cycle.
MAIN WASH
Powder
PRE WASH
Liquid/Powder
MAIN WASH
Liquid
FABRIC
SOFTENER
D
Dispenser drawer
23
WASH CYCLES
Your washer has a number of wash cycles to suit your laundering needs. Selecting the most
appropriate cycle for each particular wash load will help ensure you get the best wash result.
CYCLE DESIGNED FOR DESCRIPTION
MAX.
LOAD
SIZE
(kg)
DEFAULT
WASH
TEMP.
(°C)
MAX.
WASH
TEMP.
(°C)
DEFAULT
SPIN
SPEED
(rpm)*
MAX.
SPIN
SPEED
(rpm)*
Everyday Normally or lightly
soiled everyday items
eg towels, sheets,
sweatshirts, t-shirts.
A faster cycle
designed for mixed
loads with normal
soiling.
12 40 90 1400 1400
Cottons* Normally soiled
everyday cotton
loads, eg whites.
A comprehensive
cycle specifically
designed for cottons.
12 40 90 1400 1400
Heavy Heavily soiled
durable garments
eg tea towels, rugby
shorts.
A stronger, hotter
wash for more
durable items.
12 60 90 1400 1400
Delicate Delicate, lightly
soiled items, eg tops,
blouses.
Gentler wash with
more water to look
after delicate items.
5 30 40 500 800
Easy Iron Minimising creasing
eg shirts, trousers.
Less spinning with
‘Wrinkle Free’ option
to help minimise the
need for ironing.
6 40 60 800 800
Bulky Washing bulky items. A warm, gentle wash
and slow spin for
special care of bulky
items.
6 40 90 800 800
Allergy Asthma sufferers
and people with skin
sensitivities.
Hot wash to kill dust
mites and an extra
rinse to remove all
traces of detergent.
12 60 90 1400 1400
Handwash Very delicate lightly
soiled garments, eg
woollens.
Very gentle wash
action for extra
special items.
3 30 40 500 800
Drum
Clean
Maintaining the
cleanliness of your
washer.
A hot cycle to
remove any residues
inside the washer.
– 90 90 1400 1400
Spin Spinning wet items. Spin only. 12 N/A N/A 1400 1400
Rinse Items that require
rinsing only.
Two rinses followed
by a spin.
12 Cold Cold 1400 1400
Super
Quick
Freshening up small
lightly soiled or
musty items.
A quick cycle for
small lightly soiled
loads.
3 30 60 800 1400
Quick Lightly soiled
garments.
A quick cycle for
lightly soiled loads.
6 40 60 800 1400
* ‘ Cottons’, ‘40°C’, ‘1400rpm’, with ‘Eco’ selected is the recommended water and energy saving cycle for
normally soiled, everyday washing.
24
WASH CYCLE OPTIONS
All wash cycles default to the recommended options for that cycle based on the average
expected load to be washed. You can vary the options (eg ‘Wash Temp’, ‘Spin Speed’)
to create your desired cycle. Note: some options are not available on some cycles, for
clothes care reasons or because the option is not appropriate for the cycle.
To change a wash option or options you have selected after a cycle has started, touch
and select your new setting, then touch again to resume the cycle with the new
setting or settings. Note: some options may not be available for selection under certain
conditions and after particular stages of the cycle have passed.
Wash Temp
Your washer offers five wash temperatures:
Cold 30°C 40°C 60°C 90°C
Simply touch the ‘Wash Temp’ button to increase or decrease the wash temperature.
The washer will fill with both hot and cold water (if possible) to achieve the selected
wash temperature. If required, ie for cold supply or cold connection only, the washer will
heat the water to the selected temperature.
Some temperatures are not available on some cycles as a safeguard for your clothes
(eg60°C or 90°C on the ‘Delicate’ cycle).
IMPORTANT!
When 90°C temperature is selected, the door glass will become hot. Do not touch the
glass part of the door. Keep children away from the washer.
Spin Speed
Your washer offersfour spin speeds: 500rpm, 800rpm, 1100rpm and 1400rpm, plus
an additional ‘No Spin’ option.
Simply increase or decrease the spin speed by touching the ‘Spin Speed’ button.
Selecting ‘No Spin’ will end the cycle after the rinse, allowing you to remove items you
wish to drip dry. Note: the washer will complete the spins that are within the wash
and rinse portions of the cycle; only the final spin will not be completed. If you have
removed the items you wish to drip dry and there are items remaining that you would
like to spin, press ‘POWER’ and select the ‘Spin’ cycle. If necessary, modify the spin speed
to best care for your load (ie spin delicate items at 500rpm for best garment care).
Soil Level
The ‘Soil Level’ option lets you adjust the wash to suit the amount of soil in your load.
For example, select ‘Heavy’ for dirty clothes; for items that are only lightly soiled, select
‘Light’. This adjusts the wash time accordingly to give the load the right amount of
agitation to remove the soil.
25
WASH CYCLE OPTIONS
Wash Boost
Pre Wash
For extra dirty loads you can perform a ‘Pre Wash’. Your washer will start the wash with
a short wash in cool water to remove excess soil. After this the machine will drain and
then fill at the selected temperature for the main wash.
Simply touch the ‘Wash Boost’ button and select ‘Pre Wash’ when choosing your wash
options. Note: ‘Pre Wash’ cannot be selected after a wash cycle has been started, ie
if you touch and try to select ‘Pre Wash’ it will be unavailable. ‘Pre Wash’ must be
selected before the cycle starts.
If you use the ‘Pre Wash’ option, liquid or powdered detergent needs to be placed in the
back right compartment of the dispenser drawer, labelled ‘PRE WASH Liquid/Powder’,
prior to starting the cycle. When you select ‘Pre Wash’, the compartment is flushed at
the start of the cycle.
Rinse+
If you have a particularly dirty load, or you have sensitive skin and wish to give your
clothes an extra rinse, select ‘Rinse+’ from the ‘Wash Boost’ options. Your load will
undergo an extra rinse to get rid of any residual detergent or soil in the items.
Note: ‘Rinse+’ will not be available if the ‘Eco’ option has been selected.
Options
Wrinkle Free
We recommend you remove the clothes from the washer immediately after the
completion of the cycle to minimise wrinkling and creasing of items and to prevent
dye run. However, if you will not be present at the end of the wash you can select
‘Wrinkle Free’.
When ‘Wrinkle Free’ is selected, the washer will tumble the clothes once every
15minutes for up to 12 hours after the cycle has finished. The ‘Wrinkle Free’ light and
button will flash, and the washer will beep at regular intervals to remind you to
remove your load. To remove the load during this phase, simply press the button.
Eco
Use the ‘Eco’ option to save water and energy. Selecting ‘Eco’ will reduce the wash
temperature slightly and alter the wash and rinse programming. Note: ‘Eco’ cannot be
selected after a wash cycle has been started, ie, if you touch and try to select ‘Eco’ it
will be unavailable. ‘Eco’ must be selected before the cycle starts.
Note: this option will not be available if ‘Rinse+’ has been selected.
If you wish to, you can select both ‘Wash Boost’ options of ‘Pre Wash’ and ‘Rinse+’
to perform on the same cycle. Likewise, you can select ‘Eco’ and ‘Wrinkle Free’ to
perform on the same cycle. Touch the appropriate button until both options are
selected. Repeat to deselect an option.
For clothes care and performance reasons not all options are available on all cycles.
26
WASH CYCLE OPTIONS
Add a Garment
The ‘Add a Garment’ option enables you to add or remove items during the wash stage
of the cycle, under certain conditions. Once the ‘Add a Garment’ button is touched, the
button and time to go will flash. Wait until you hear the door unlock. Open the door
and add or remove items. Close the door and touch to restart the cycle. The ‘Add
a Garment’ button will only operate during the wash part of the cycle and when the
temperature selected is lower than 60°C. ‘Add a Garment’ can still be used if the water
level is above the bottom of the door, as your washer will drain the water to a lower
level so the door can be opened.
Keylock
This option enables you to deactivate the buttons on the display panel, except for the
‘Power’ and ‘Keylock’ buttons. This prevents accidental button presses.
To turn Keylock mode ON or OFF when the washer is powered on:
Touch and hold the button for 2 seconds.
Note: when activated, the light above the button is illuminated.
If Keylock mode is activated and the machine is powered off:
To turn your washer on, press the ‘POWER’ button, then touch and hold the button
for twoseconds. Select your wash cycle, options and then touch to start the cycle.
To turn the washer off at anytime when keylock is activated simply press the ‘POWER’
button.
Delay Start
The ‘Delay Start’ option enables you to delay the start of the wash cycle from between
5minutes and 12hours. Times you can select are 5min, 15min, 30min, 1hour, then hourly
up to 12hours. This can be useful to time your washing to finish when you arrive home
from work, or to start once you have finished in the shower. Some stain removers also
require you to spray them on then leave for several minutes, before washing. Your washer
will wait for the selected time then start the cycle without any other inputs from you.
To programme a ‘Delay Start’ time, simply touch the ‘More’ button to increase the
delay time and ‘Less’ button to decrease the time or turn ‘Delay Start’ off. Touch
to confirm your selection and start the countdown. Once started, the time will count
down on the display screen in 1 minute increments, the ‘Delay Start’ light will flash and
the light will stop flashing and be on constantly.
Note: if you hold the ‘More’ button down, the time displayed on the screen will increase
after every half second (more convenient than touching the button repetitively).
To remove a ‘Delay Start’ time once it is counting down, simply touch , then touch the
‘Less’ button to decrease the time to zero. Touch to start the cycle immediately.
Note: we suggest that you avoid using ‘Delay Start’ for damp, non-colourfast items as
this may cause dye run to occur.
27
CUSTOMISING WASH CYCLES
After using your washer a few times you may discover there are some wash options you
prefer for some cycles.
You can programme your washer to remember the wash options you prefer for each
wash cycle. For instance, you may want to set the ‘Easy Iron’ cycle to cold wash
temperature or set the ‘Everyday’ cycle so it gives you Rinse+ every cycle.
To customise a cycle:
1
Press ‘POWER’ to turn the machine on.
2
Turn the dial to select the cycle you wish to customise.
3
Touch and hold any of the wash option buttons for 3seconds. The cycle icon will flash
on and off to indicate that the product is in cycle adjustment mode. The display will
show .
4
Select the wash options you prefer by touching the relevant option button.
5
Touch to save the selected settings.
Your washer will automatically remember your changes for all future washes you do on
this cycle.
Factory Reset
You can reset your washer to the default settings it left the factory with:
1
Turn the dial to select ‘Spin’.
2
Touch and hold the ‘Delay Start’ ‘More’ , the ‘Delay Start’ ‘Less’ and ‘Options’
buttons together for 3seconds will appear on the screen and the machine
will beep.
3
Your washer will now be reset to the default settings.
28
When you have finished using your washer
Unplug the machine from the power socket.
Wipe around the door and in the rubber gasket to remove any remaining water and
foreign matter.
Turn off the taps to prevent the chance of flooding should a hose burst.
Cleaning your washer
Before you start cleaning your washer, ensure that it is disconnected from the power
(ieunplug the machine from the power socket).
Cleaning the control panel and outer surfaces of the washer
Use a soft damp cloth to wipe all surfaces, then wipe dry. Avoid using chemical or
scouring cleaners, as these will damage the paint and plastic surfaces of your washer.
Cleaning the dispenser drawer
It is recommended that you clean the
dispenser drawer regularly, especially if
you use fabric softener.
1
To remove the drawer from the machine,
pull it open, push down on the tab behind
the rear compartments (A) and pull it out
from the machine.
2
To disassemble the drawer, first remove
the compartment inserts for ‘Main Wash
Liquid’ and ‘Fabric Softener’ (B).
3
Turn the drawer upside down. Locate the
tab labelled ‘REMOVE’ (C). Press down on it
and towards the drawer front while pulling
the front of the drawer away from the tab.
4
These three parts can now be hand-
washed in hot tap water and dried with
a soft cloth. Reassemble and place back
in the machine. Note: these parts are not
dishwasher safe.
Cleaning the inside of your washer
It is important that you regularly clean the inside of your
machine using the ‘Drum Clean’ cycle. After 100cycles the
icon will flash every time you turn your washer on to remind you
to do this. If your washer starts to smell this is a sign that you
should complete a ‘Drum Clean’ cycle. We recommend that you
do not have any items in the washer when you run this cycle.
To clean the inside of your washer:
1
Add approximately 2scoops of a good quality powdered detergent directly into the
‘MAIN WASH Powder’ compartment of the dispenser drawer or use a drum cleaning
product specifically designed for front loading washing machines (follow manufacturer’s
instructions).
2
Press ‘POWER’ to turn your washer on and select the ‘DrumClean’ cycle.
3
Touch to start the cycle (refer to the ‘Wash cycles’ section).
CARING FOR YOUR WASHER
‘Drum Clean’ cycle
Underside of
dispenser drawer
REMOVE
C
Topside of
dispenser drawer
MAIN WASH
Powder
PRE WASH
Liquid/Powder
MAIN WASH
Liquid
FABRIC
SOFTENER
B
A
29
CARING FOR YOUR WASHER
Cleaning the drum and the door
Use a soft damp cloth to wipe the door, cleaning any water marks or residue off it.
Wipe the rubber seal around the door. Remove any items or lint accumulating in the
bottom of the seal catchment and wipe out any water accumulated here. If this is not
cleaned out, unpleasant odours will develop.
If the drum has any residual dirt or lint stuck to it, remove this and wipe the drum clean.
Do not leave any metal objects in the drum as these may rust and cause staining.
Cleaning the pump filter
The pump has a filter to trap foreign objects that enter the washer along with clothing.
The pump filter can be accessed from the front of the washer. This should be cleaned
out approximately once a month.
To clean the filter:
1
Turn the power off and unplug the machine.
2
Use a coin to open the filter cover. Place the edge of the coin
into the slot and tilt upwards whilst levering the cover open.
3
Unhook the pump outlet hose and pull it out (about
150mm). Remove the plug and allow any water
(approximately 250ml) to drain into a shallow dish.
4
After the draining process is complete, replace the plug
intothe hose and refit the hose back into the housing.
5
Remove the filter by turning anti-clockwise (refer to A).
Clean and rinseunder a tap. Check the pump filter cavity
for any further obstruction.
6
Replace the filter by turning clockwise until the turning
handle stops in the vertical position, and cannot be turned
further (refer to A).
7
Close the filter cover.
Drain residual water
Removing/replacing filter
Turn filter clockwise until turning handle
stops in vertical position and tabs meet
A
Tabs
30
Cleaning the hoses
Each inlet hose has a filter in it, preventing any solid contaminants in the water from
entering your washing machine. Occasionally you should disconnect the water inlet
hoses where they connect to the taps, check these for any build up of dirt and wash the
filters out.
Nappy sanitisers/bleach
Nappy sanitisers and bleach are very corrosive to metal surfaces. DO NOT tip the
contents of a nappy bucket into your machine. Rinse and wring items out thoroughly
before placing them in the machine.
IMPORTANT!
Leave the door to your washer open when it is not in use to allow the washer to dry
out, otherwise it will develop unpleasant odours. When leaving the door open like
this, it is extremely important that children and pets are kept away from the washer so
they cannot be accidentally trapped inside it.
Aside from the detergent dispenser, water hoses, and the pump filter, no other parts
are designed to be removed from the machine for cleaning. Do not attempt to remove
any other part of the machine.
CARING FOR YOUR WASHER
31
BEFORE YOU CALL FOR SERVICE
User warnings
Your washer is capable of diagnosing a number of its own problems. In most cases,
your washer will sound a continuous series of beeps and display a code when it has a
problem that you can correct yourself. All control panel lights will turn off and the code
will be displayed to inform you what the problem is. To stop the beeps, press any button
on the control panel. Do not try to continue washing once you stop the noise. You must
address the problem the washer is alerting you to.
Check this chart before you call for service.
USER WARNINGS
AND DESCRIPTIONS
WHAT TO DO
Keylock is activated
Touch and hold the ‘Keylock’ button for 2seconds.
Pump filter is blocked
Clean the pump filter (refer to page29).
Water is not getting to
the machine
Check the taps have been turned on.
If there is no hot water connection the machine will heat the water
itself, but there must be a cold water connection to the cold valve.
Check the hose connections. If the cold water supply is
connected to the hot valve and there is no connection to the
cold valve the machine will not fill.
Check the inlet hose filters are not blocked, the hoses are not
kinked and are attached correctly.
Check that the drain hose is not too low or pushed into the
standpipe too far. This will cause the water to siphon out of the
machine.
Check that the cold water temperature does not exceed the
35°C temperature requirement.
Check the water flow rate. It maybe too low.
Wash load is out of
balance
Touch to try the spin again.
If the out of balance persists, pause the cycle, manually
redistribute the load and touch
to spin again. If necessary,
stop the cycle, select ‘Spin’ and touch .
If the problem persists, check that the machine is correctly levelled.
32
BEFORE YOU CALL FOR SERVICE
USER WARNINGS
AND DESCRIPTIONS
WHAT TO DO
Too many suds
Machine will stop and flash while waiting for suds
to dissipate. The machine will not beep during this time. When
the suds have dissipated the machine will automatically restart.
If a suds event has occurred during a cycle the machine will
also display this warning at the end of the cycle, to alert you
that this has occurred. This may help to explain any reduction
inperformance.
Check you are using a detergent suitable for front loaders.
Check you are not overdosing the detergent.
Check the standpipe height for the drain does not exceed 1200mm.
Door is locked
The temperature in the drum is over 60°C therefore it is not safe
to open the door. Wait until the temperature drops below 60°C.
Check the water level in the drum. If the level is above the
bottom of the door seal, the door cannot be opened. Use the
‘Add a Garment’ button if you wish to add or remove items.
If the drum is still moving, wait for it to stop before attempting
to open the door.
Door is open
Close the door fully and touch .
Try opening and closing the door again.
Reposition the load, make sure the load is correctly in the drum
and that protruding items are not stopping the door from closing.
33
FAULT CODES
When a continuous series of beeps is sounded, all the lights turn off on the control
panel and a number appears on the display, a fault has occurred. The washer will
automatically enter this mode if a fault occurs. The fault code will be displayed as
followed by a number on the digital display. To stop the sound, touch any button and
perform the following steps:
1
Turn your machine off at the power point.
2
Wait one minute and turn it back on.
3
Check that your machine is correctly levelled (refer to page8).
4
Remove your wash load.
5
Perform a ‘Rinse’ cycle.
6
If the fault re-occurs repeat steps
1
and
2
.
7
If the machine still will not work you will be required to call a Fisher & Paykel trained
and supported service technician to arrange service (refer to the ‘Customer Care’
section). Record the fault code number displayed and the serial number of your washer
(located on the rear of the machine, and/or above the drum opening when the door is
open) before calling. The fault code will indicate to the Repairer what the problem could
potentially be.
If a fault code is being displayed, you can still turn your washer off by pressing ‘POWER’.
34
TROUBLESHOOTING
The following is a list of problems you may encounter when using this appliance and
some suggestions that may help to correct the problem. If you still have problems,
please contact your Fisher & Paykel trained and supported service technician.
Solving operating problems
PROBLEM POSSIBLE CAUSES WHAT TO DO
Washer not
turning on.
Power not switched on at
the wall.
Switch the power on at the wall. Then
press ‘POWER’.
Household power supply
not working.
Try plugging in another electrical
appliance.
Keylock may be activated. Touch and hold the ‘Keylock’ button
for 2 seconds (refer to page26).
Touching
does
not start the fill.
Washer door not closed
properly.
Open and reclose door.
The washer is waiting for a
command from you.
If
is flashing then the washer is
waiting for a command from you.
The washer has detected
a fault.
Check if a code is being displayed on
the panel (refer to page 33).
Hot and cold taps not
turned on.
Check that both hot and cold taps
are turned on (if using cold inlet only
ensure inlet valve cap is installed on
the hot valve on the machine.
Hot and cold taps
not connected to the
corresponding valve on the
machine.
Check the cold tap is connected to
the cold valve on the machine and
the hot tap is connected to the hot
valve.
Blocked hose filters. Check the tap end of the inlet hoses
for blockages.
Inlet hose leaking, twisted
or damaged.
Check the inlet hoses for leaks or
damage. Check that the inlet hoses
are not twisted.
Faulty water supply. Check taps that aren’t connected to
the machine are working.
Delay start maybe set. Refer to page 26.
Washer stops
working mid
cycle.
The washer has detected
a fault.
Refer to page 33.
Power or water failure. Check the power and/or water is
working correctly.
Washer has been paused.
Touch the
button to continue.
Too many suds. Washer is waiting for suds to dissolve
before continuing the cycle.
35
TROUBLESHOOTING
Solving operating problems
PROBLEM POSSIBLE CAUSES WHAT TO DO
Washer drains
while filling.
Drain hose too low. Ensure the height of the drain hose is
at least 800mm from the floor level
(refer to page 10).
Drain hose sitting in water. Clear the drain.
Washer is not
draining.
Drain hose blocked. Clear the drain hose.
Pump filter blocked. Clear the pump filter (refer to page 29).
Drain hose higher than
1200mm above floor level.
Lower the level of the drain hose (refer
to page 10).
Filling
continuously.
Drain hose not connected
to standpipe or tub.
Connect drain hose correctly (refer to
page 10).
Machine siphoning. Ensure standpipe or tub is at least
800mm from the floor level.
Poor rinsing. Incorrect detergent used. Use low sudsing, front loader
detergent only (refer to page 14).
Too much detergent used. Ensure the correct dose of detergent
is used for the load size and soil level
(refer to page 21).
Not spinning
properly.
Load has gone out of
balance.
Open door and redistribute load, then
restart the washer.
Machine is not level. Ensure machine is correctly levelled
(refer to page 8).
Suds build up. Check the amount of detergent used,
reduce if necessary.
Too many soap
suds.
Incorrect type of
detergent used.
Use low sudsing, front loader
detergent only (refer to page 14).
Too much detergent used. Ensure the correct dose of detergent
is used for the load size and soil level
(refer to page 21).
Small puddle of
water from under
the machine.
Inlet hose or drain hose
leaking.
Check inlet hoses and the drain hose
are correctly attached and not damaged.
Lots of suds. Suds may have leaked and then
dissolved.
Dispenser compartments
blocked.
Clean dispenser drawer (refer to
page28).
Dispenser drawer not fully
closed.
Close dispenser drawer fully and ensure
it remains closed during the cycle.
Damage to door seal. Check seal inside door for damage. If it
sustains any damage it will need to be
replaced.
36
TROUBLESHOOTING
Solving operating problems
PROBLEM POSSIBLE CAUSES WHAT TO DO
Cycle time
longer than
usual/Inaccurate
time reading/
Adjustment of
time remaining
during cycle.
Wash time is approximate. Wash time may be influenced by a
number of factors (refer to page16).
Low water pressure or
flow rate.
Ensure that inlet hose filters are not
blocked.
Out of balance or
oversudsing.
Recovery from out of balance or
oversudsing will extend cycle time
(refer to pages 31 – 32).
Washing a large load. Be aware that it will take longer for
the machine to fill.
Selecting various options. Be aware that some options will
extend cycle time.
Detergent or
fabric softener
remaining in
dispenser at the
end of the cycle.
Dispenser drawer not
properly closed or was
opened part way through
the cycle.
Ensure the dispenser drawer is fully
closed at the start of the cycle and
remains closed throughout the cycle.
Dirty or blocked dispenser. Clean the dispenser drawer (refer to
page28).
Liquid sitting at the ‘Max’
level at the end of the
cycle indicates a blockage.
Clean the fabric softener dispenser
compartment (refer to page28).
Dispenser over loaded
with detergent.
Clean out remaining detergent and refer
to pages 20–21 for dosing information.
Composition of the
detergent makes it
difficult to dispense.
Add detergent to the ‘MAIN WASH
Powder’ dispenser compartment
instead (refer to page 20).
Washing very wet
at the end of the
cycle.
Cycle selected not
appropriate.
Particularly short or delicate cycles
have shorter spins which can result in
wetter washing at the end of the cycle.
Incorrect spin speed for
load selected.
Select a faster spin speed.
An out of balance load
has occurred.
The washer compensates for the
out of balance by using a lower spin
speed, to reduce noise and potential
damage to itself.
Vibrating. Transit bolts left in place. Ensure transit bolts are removed prior to
use of the machine (refer to pages 5–6).
Washer may not be level. Ensure washer is installed on an
appropriate surface and levelled
correctly (refer to page 8).
Load is out of balance. Wash an average sized load rather than
a smaller load or a single item. Washing
one item at a time is not recommended
as it is difficult for the washer to
balance a single item during spin.
37
TROUBLESHOOTING
Solving wash problems
PROBLEM POSSIBLE CAUSES WHAT TO DO
Creasing. Washer overloaded. Do not overload washer.
Incorrect cycle for load
type.
Use the ‘Easy Iron’ or ‘Handwash’ cycle
for creasable items.
Spin speed too fast. Select a slower spin speed.
Wet clothes left in
washer or laundry basket.
Laundry left sitting wet is more likely
to crease. If not removing clothes from
washer immediately at end of cycle, select
the ‘Wrinkle Free’ option. Do not leave
wet washing sitting in a washing basket.
Wash temperature too
hot for load type.
Select a lower wash temperature. Check
items care label for correct care.
Items not sorted
correctly.
Sort load so that items of similar weight
are washed together (refer to pages
18 – 19).
Poor soil
Removal.
Incorrect wash cycle
selected.
Select a wash cycle that is appropriate
for the amount of dirt (refer to pages
23 – 26).
Insufficient detergent. Ensure the correct dose of detergent
is used for the load size and soil level
(refer to page 21).
Washer overloaded. Ensure the washer is not overloaded
in terms of its capacity or the cycle
selected (refer to page 23).
Items require a longer
wash time.
Select a higher soil level option if
available.
Load was particularly
dirty.
Select ‘Pre Wash’ for particularly dirty
loads (refer to page 25).
Items not sorted
correctly.
Wash heavily and lightly soiled
garments separately.
Washer dirty from
previous wash.
After washing particularly dirty clothing,
we recommend putting the washer
through a ‘Rinse’ cycle after the load
has been removed, to wash away any
remnants of dirt and to prevent it
contaminating future washes.
Incorrect wash
temperature selected in
relation to the type of soil.
Select a wash temperature suitable for
the type of soil, eg warm for greasy soils,
cold for muddy soils. Increasing the wash
temperature generally improves soil
removal and overall wash performance.
Ensure garments can be washed at the
increased temperature.
38
TROUBLESHOOTING
Solving wash problems
PROBLEM POSSIBLE CAUSES WHAT TO DO
Dye transfer. Coloured items not washed
separately from white/light
coloured items.
Remember to separate whites and
colours.
New or non-colourfast items
not washed separately.
Wash non-colourfast items separately
and select ‘Cold’ wash temperature.
Wet items have been left
sitting for too long.
Remove items from washer as soon
as the cycle is finished, or if items are
not to be removed from the washer
immediately select ‘Wrinkle Free’.
Wash temperature. Consider the wash temperature
you select for your coloured items.
Lower the temperature if you are
concerned.
Black or grey
marks on clothes.
Correct amount of
detergent.
Ensure the correct dose of
detergent is used for the load size
and soil level (refer to page 21).
Washer needs to be
cleaned.
Empty the machine and complete a
‘Drum Clean’ cycle (refer to page28).
Tangling. Items not sorted correctly. Separate larger items from smaller
items.
Washer loaded incorrectly. Load items loosely and individually
into the washer (ie not folded).
Incorrect cycle for load type
selected.
Use the ‘Easy Iron’ cycle to wash
shirts.
Washer overloaded in terms
of its capacity or the cycle
selected.
Try washing average to smaller load
sizes.
Delicate items. Wash pantyhose, bras and any other
delicate items prone to tangling in a
mesh laundry bag.
Contact a Fisher & Paykel trained and supported service technician if a problem persists.
39
MANUFACTURER’S WARRANTY
For New Zealand and Australia only. You automatically receive a 2 year Manufacturer’s
Warranty with the purchase of this clothes washer covering parts and labour for
servicing within the country ofpurchase.
Fisher & Paykel undertakes to:
Repair or, at its option, replace without cost to the owner either for material or labour
any part of the product, the serial number of which appears on the product, which is
found to be defective within TWO YEARS of the date of purchase.
You also receive an additional EIGHT YEAR parts only Manufacturer’s Warranty on your
Direct Drive motor. This additional 8-year Manufacturer’s Warranty commences on the
day following the expiry of the 2-year Manufacturer’s Warranty and excludes the motor
controller and labour. Fisher&Paykel will repair (as to parts) or, at its option, replace
any Direct Drive motor (but not the motor controller) which is found to be defective
within this additional Manufacturer’s Warranty period. You will be responsible for any
labour costs.
Note: these Manufacturer’s Warranties are an extra benefit and do not affect your
legalrights.
These Manufacturer’s Warranties DO NOT cover
A
Service calls which are not related to any defect in the product. The cost of a service
call will be charged if the problem is not found to be a product fault. For example:
1
Correcting the installation, eg removal of bottom packer and transit bolts (front
loading washers), levelling the washer, adjustment of the drain to correct siphoning,
noises, crossed, kinked or leaking inlet hose connections, turning on water, noises
caused by the waterhammer or power supplies.
2
Providing instruction on use of the product or changing the set-up of the product,
eginstruction on correct use of detergents and fabric softeners.
3
Replacing fuses in, or correcting house wiring or correcting house plumbing,
egunblockingdrains.
4
Correcting fault(s) caused by the user.
5
Noise or vibration that is considered normal, eg spin sounds, user warning beeps.
6
Correcting damage caused by pests, eg rats, cockroaches, etc.
7
Water on the floor due to incorrect loading or excessive suds.
8
Blocked pumps, removal of foreign objects/substances from the washer, including
the pump and inlet hose filters, eg bra wires, bread tags, nails, grit, scrud, etc.
9
Correcting corrosion or discolouration due to chemical attack.
B
Defects caused by factors other than:
1
Normal domestic use; or
2
Use in accordance with the product’s user guide.
C
Defects to the product caused by accident, neglect, misuse or ‘act of God’.
D
The cost of repairs carried out other than by a Fisher & Paykel trained and supported
service technician or the cost of correcting such repairs.
E
Normal recommended maintenance as set out in the product’s user guide.
F
Repairs when the appliance has been dismantled, repaired or serviced by other than a
Fisher&Paykel trained and supported service technician or the selling dealer.
40
MANUFACTURER’S WARRANTY
G
Pick-up and delivery.
H
Transportation or travelling costs involved in the repair when the product is installed
outside the Fisher&Paykel trained and supported service technician’s normal
servicearea.
Nothing in this Manufacturer’s Warranty is intended to, or does limit, any rights you may
have under law to recover the costs of inspecting or returning the goods to us.
This product has been designed for use in a normal domestic (residential) environment.
This product is not designed for any commercial use (whatsoever). Any commercial use
by a customer will affect this product’s Manufacturer’s Warranty.
Service under these Manufacturer’s Warranties must be provided by a Fisher&Paykel
trained and supported service technician (refer to the ‘Customer Care’ section at the
back of this book). Such service shall be provided during normal business hours. This
Manufacturer’s Warranty certificate should be shown when making any claim.
For Australian customers
This Manufacturer’s Warranty is an extra benefit and does not affect your legal rights.
Our goods come with guarantees that cannot be excluded under the Australian
Consumer Law. You are entitled to a replacement or refund for a major failure and
compensation for any other reasonably foreseeable loss or damage. You are also
entitled to have the goods repaired or replaced if the goods fail to be of acceptable
quality and the failure does not amount to a major failure.
Please keep this user guide in a safe place.
41
CUSTOMER CARE
Before you call for service or assistance...
Check the things you can do yourself. Refer to your user guide and check:
1
Your product is correctly installed.
2
You are familiar with its normal operation.
3
You have read the ‘Before you call for service’, ‘Fault codes’ and ‘Troubleshooting’
sections at the back of the book.
If after checking these points you still need assistance or parts, please refer to your
nearest Fisher&Paykel trained and supported service technician, Customer Care, or
contact us through our website www.fisherpaykel.com.
In New Zealand if you need assistance…*
Call the Fisher & Paykel Customer Care Centre and talk to one of our Customer
CareConsultants.
Toll Free: 0800 FP CARE or 0800 372 273
Fax: (09) 273 0656
Website: www.fisherpaykel.com
Postal address: Fisher & Paykel Appliances Ltd, PO Box 58550, Botany, Auckland 2163
If you need service…*
Fisher & Paykel has a network of Fisher & Paykel trained and supported service
technicians that can carry out any service necessary on your appliance. Our Customer
Care Centre can recommend a Fisher & Paykel trained and supported service technician
in your area.
In Australia if you need assistance…*
Call the Fisher & Paykel Customer Care Centre and talk to one of our Customer
CareConsultants.
Toll Free: 1300 650 590
Fax: (07) 3826 9298
Website: www.fisherpaykel.com
Postal address: Fisher & Paykel Appliances Australia Pty Ltd, PO Box 798, Cleveland
QLD4163
If you need service…*
Fisher & Paykel has a network of Fisher & Paykel trained and supported service
technicians that can carry out any service necessary on your appliance. Our Customer
Care Centre can recommend a Fisher & Paykel trained and supported service technician
in your area.
*If you call, write or contact us via our website please provide: your name and address,
model number, serial number, date of purchase and a complete description of the
problem. This information is needed in order to better respond to your request for
assistance.
Product details can be found on the rear of the machine, and/or above the drum
opening (when the door is open).
42
CUSTOMER CARE
Registration
Register your product with us so we can provide you with the best service possible.
To register your product visit our website: www.fisherpaykel.com
Complete and keep for safe reference:
Model
Serial No.
Purchase Date
Purchaser
Dealer
Suburb
Town
Country
NZ AU
429770 A 08.17
FISHERPAYKEL.COM
© Fisher & Paykel Appliances 2017. All rights reserved.
The product specifications in this booklet apply to the specific products
and models described at the date of issue. Under our policy of continuous
product improvement, these specifications may change at any time. You
should therefore check with your Dealer to ensure this booklet correctly
describes the product currently available.
