ES301 | Owner’s Guide
THANK YOU
for purchasing the Ninja Luxe
TM
Café
PLEASE READ CAREFULLY AND KEEP FOR FUTURE REFERENCE.
These instructions are designed to help you get a complete understanding of your new Ninja Luxe Café.
If you have any questions, please call a dedicated Ninja Luxe Cafe specialist at 1-866-347-5139.
TECHNICAL SPECIFICATIONS
Voltage: 120V~, 60Hz
Power: 1650W
Water Reservoir
Capacity: 47 oz.
RECORD THIS INFORMATION
Model Number: �������������������������
Serial Number: ��������������������������
Date of Purchase: �����������������������
(Keep receipt)
Store of Purchase: �����������������������
REGISTER YOUR PURCHASE
registeryourninja.com
1-866-347-5139
Scan QR code using mobile device
SharkNinja Operating LLC
US: Needham, MA 02494
1-877-646-5288
ninjakitchen.com
Illustrations may dier from actual product. We are constantly striving to improve our products, therefore the
specifications contained herein are subject to change withoutnotice.
NINJA LUXE is a trademark of SharkNinja Operating LLC.
This product may be covered by one or more U.S. patents. See sharkninja.com/patents for more information.
© 2026 SharkNinja Operating LLC
ES301�IB�MP�Mv10�260313
IMPORTANT SAFETY INSTRUCTIONS
PLEASE READ CAREFULLY BEFORE USE • FOR HOUSEHOLD USE ONLY
@ninjakitchen
General Precautions
• To eliminate a choking hazard for young children, discard all packaging materials immediately upon unpacking.
• This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of
experience or knowledge, unless they have been given supervision or instruction concerning use of the appliance in a safe way.
• Keep the machine and its cord out of reach of children. DO NOT allow the machine to be played with or be used by children. Close
supervision is necessary when used near children.
• Children shall not play with the appliance.
• This appliance can be used by children aged from 8 years and above if they have been given supervision or instruction concerning use of
the appliance in a safe way and understand the hazards involved.
• To protect against fire, electric shock, and injury to persons, DO NOT immerse cord, plugs, or body of epsresso machine in water or other liquid.
• NEVER carry the machine by the power cord or pull it to disconnect from electrical socket; instead grasp the plug and pull to disconnect.
• DO NOT operate any machine with a damaged cord or plug, or after the espresso machine malfunctions or has been dropped or damaged
in any manner. Contact SharkNinja Operating LLC for service.
• For household and countertop use only. DO NOT let the power cord hang over the edge or touch hot surfaces such as a stove.
• NEVER use an electrical socket below a counter.
• To avoid risk of fire, electrical shock, or damage to the machine, DO NOT use machine in machine garage or under a wall cabinet.
• Unplug from outlet when the machine is not in use and before cleaning. Allow to cool before putting on or taking o parts, and before
cleaning the appliance.
• NEVER leave machine unattended while in use.
• Machine is not intended to be operated by means of an external timer or separate remote-control system.
• DO NOT place on top of any other machine.
• The machine shall not be placed in a cabinet when in use.
• The use of accessory attachments not recommended by the appliance manufacturer may result in fire, electric shock, injury to persons or
damage to the machine.
WARNING
To reduce the risk of injury, fire, electrical shock or property damage, basic safety precautions must always be followed,
including the following numbered warnings and subsequent instructions. Do not use machine for other than intended use.
Read all instructions before using your Ninja Luxe Café.
Indicates the presence of a hazard that can cause personal injury, death or substantial property damage if the warning
included with this symbol is ignored.
Avoid contact with hot surface. Always use hand protection to avoid burns.
For indoor and household use only. This appliance is not intended for commercial or professional use.
READ AND SAVE THESE INSTRUCTIONS
The standby power consumption is 0.5W.
The appliance enters Standby mode automatically after 20 minutes of inactivi
ty.
TIP: You can find the model and serial numbers on the QR code label located on the
back of the machine by the power cord.
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IMPORTANT SAFETY INSTRUCTIONS
PLEASE READ CAREFULLY BEFORE USE • FOR HOUSEHOLD USE ONLY
WARNING
To reduce the risk of injury, fire, electrical shock or property damage, basic safety precautions must always be followed,
including the following numbered warnings and subsequent instructions. Do not use machine for other than intended use.
READ AND SAVE THESE INSTRUCTIONS
A Bean Hopper
B Water Reservoir
C Assisted Tamper & Funnel
Storage
D Manual Valve
E Control Panel
F Steam Wand
G Group Head
H Milk Jug
I Adjustable Cup Tray
J Grinding Cradle
K Drip tray
L Integrated Conical Burr Grinder
M Grind Dial
A
E
D
F
C
G
H
K
I
L
M
B
J
PARTS
DRIP TRAY COMPONENTS
K Drip tray
K1 Empty Indicator
K2 Main Grate
K K2K1
Operating Notice
• Power the machine o and unplug from the wall outlet.
• The use of an accessory not recommended by the manufacturer may create an overflow condition and scalding hazard, or result in
fire, electric shock, or personal injury.
• ALWAYS use machine on a clean, dry, level surface.
• DO NOT place on or near a hot gas or electric burner or in a heated oven.
• DO NOT use this machine for anything other than its intended use.
• DO NOT use outdoors.
• DO NOT touch hot surfaces. Use handles or knobs. Avoid contacting moving parts.
• ALWAYS place a cup or vessel appropriate for output volume selection beneath the portafilter when brewing.
• DO NOT run the machine without water.
• DO NOT overfill the water reservoir. Fill water only to the maximum fill line.
• Keep lid on water reservoir when brewing.
• Keep bean hopper lid on when grinding to prevent access to moving parts.
• DO NOT remove portafilter when brewing as machine is under pressure. Removal while brewing can lead to scalding or injury.
• DO NOT reach in or touch steam wand or frother jug when in operation. Hot steam and hot liquids will cause burns and scalds.
Care & Maintenance
• To prevent illness from bacterial growth in the machine, follow all cleaning instructions in the Cleaning & Maintenance section of this
Owner’s Guide.
• For best results, ensure you are using a clean machine.
• If the product is not operating properly, visit ninjakitchen.com or contact SharkNinja Operating LLC for examination, repair, or
adjustment.
• Cleaning and user maintenance shall not be made by children unless they are aged from 8 years and supervised.
• When portafilter is in use, ensure it is tightened in the group head to prevent spillover of hot liquid.
• DO NOT pick up the machine by the grinding cradle. This apparatus is not meant to hold weight of product.
Cord Statement
• A short power-supply cord is provided to reduce the risks resulting from becoming entangled in or tripping over a longer cord.
• DO NOT use extension cords with this product.
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USING THE CONTROL PANEL
*
3
A POWER Button
B GRIND/CONFIRM Button
C Progress Bar
D SIZE Selection Button
E PRE-HEAT Button
F PURGE Indicator
G DESCALE Button
H Center Dial/START BREW Button
I CLEAN Button
J TEMPERATURE/STRENGTH Button
H
J
I G F
B
D
C
E
A
1 Double Basket
2 Luxe Basket
(not available on all models)
3 Portafilter
4 Cleaning Disc
5 Cleaning Brush
6 Funnel
7 Assisted Tamper
8 Cleaning Tablets
9 Water Hardness Test Strip
ACCESSORIES
INTELLIGENT NOTIFICATIONS
The machine will display an intelligent notification if an action is needed:
*The CLEAN and DESCALE buttons will illuminate to let you know you need to run the respective cycle.
• ADD BEANS
• INSTALL PORTAFILTER
• INSTALL FUNNEL
• INSTALL HOPPER
• ADD WATER
• PURGE
• DESCALE*
• CLEAN*
3
1
2
4
5
9
7
6
8
*Functions may vary by model.
*Luxe basket not compatible with all models.
ACCESSORIES NEST FOR EASY STORAGE
Tamper
Funnel
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FILL THE WATER RESERVOIR
• Before you begin, make sure the water
reservoir is full of room-temperature or cold
water. Be sure to fill up to but not exceeding
the maximum fill line.
If at any point before a brew there's not enough
water in the reservoir to brew your selected
drink, the machine will indicate that you must
ADD WATER. If you get an ADD WATER
notification while brewing, add water to the
reservoir and press START BREW to resume.
NOTE: DO NOT put any water in the grinder.
If water does get in the grinder, please call us
at 1-866-347-5139 immediately.
FILL THE BEAN HOPPER
When adding beans to the hopper, be sure the
machine is unplugged.
1 Remove the lid of the hopper.
2 Fill hopper with whole beans. DO NOT add
pre-ground beans to bean hopper.
3 Ensure the handle in the hopper is in the
locked position when installed on the hopper,
then place lid securely back on the hopper.
NOTE: If you need to change the hardness level,
purchase another test strip at ninjakitchen.com/
accessories. For more instructions on how to
reset the water hardness, refer to the Additional
Settings section.
REMOVE ACCESSORIES & PARTS FROM
PACKAGING
• To start, remove all accessories and parts from
packaging. Ensure that all accessories and
parts are removed from the packaging before
discarding packaging.
• When removing the machine from packaging,
be sure to remove all tape from machine. Tape
will be on all sides of the machine.
CLEAN ACCESSORIES BEFORE USE
• After removing all accessories and parts from
the packaging, thoroughly clean all parts by
hand-washing and dry thoroughly.
WATER HARDNESS TEST
All water has minerals that can cause buildup in the
machine over time. These minerals are referred to
as water hardness, and will impact how often you
will need to descale the machine. Doing this test
will ensure the machine recommends a descale at
the right time.
1 Remove test strip from pack.
3 Pull test strip out and lightly shake it.
4 Place test strip on a dry, flat surface and wait 1
minute for test strip to display results.
5 After 1 minute, you will see 0–5 purple squares
appear. This will indicate the water hardness
level of the water (0 purple squares=level 0,
5 purple squares=level 5, etc.).
6 After identifying the water hardness level,
plug in the machine.
7 Look at the left side of the control panel. It will
display hd 5.
8 Rotate the center dial to program the water
hardness level by matching the number of
purple squares on the test strip to the number
displayed. (e.g., if the result is level 1, change the
setting to hd 1).
9 Press center dial to confirm your setting.
Green
Squares
Purple
Squares
Very
Soft
Very
Hard
hd 0 hd 1 hd 2 hd 3 hd 4 hd 5
2 Completely submerge the water test strip in the
water you plan on using with the machine for
5–10 seconds.
GETTING STARTED:
BEFORE YOUR FIRST BREW
WATER FLUSH
Before you make your first drink, you must flush
the machine. This is to condition the machine to
prepare for brewing.
1 With the double basket installed, place
portafilter in group head by aligning orange
dot on portafilter with orange dot on group
head.
2 Fasten portafilter into group head until
orange dot on portafilter aligns with lock
arrow on group head.
5 Place 14 oz. or greater cup underneath the
portafilter.
4 Press the SIZE button to adjust drink size to
the largest available size (either 8 oz. or 12 oz.
depending on the model). Ensure you have at
least 14 oz. of water in the reservoir.
3 Turn the center dial to select CLASSIC.
6 Press START BREW. The machine will beep
to signal the brew has started. The progress
bar will illuminate to indicate the status of the
brew. When finished, the machine will beep
again.
7 Dispose the water you brewed and wash the
cup.
PORTAFILTER INSTALLATION
1 Place funnel on portafilter, aligning the
notches on the funnel with the notches
on the portafilter. Push down until funnel
locks into place in the portafilter. The funnel
prevents grounds from overflowing during
grinding and allows for a cleaner tamping
process.
NOTE: If you do not see this animation,
remove the portafilter from the grinding
cradle, power the machine o and on, and
reinstall the portafilter in the grinding cradle,
ensuring it is level and pushed all the way in.
2 With the funnel on top of the portafilter,
insert into the grinding cradle. Make sure
it is level and fits securely. Once portafilter
is installed in grinding cradle, it will be
weighed. To ensure accurate weight, let go
of portafilter.
3. Once the portafilter is properly installed,
press CONFIRM to confirm the basket (not
required on all models).
4 The machine will display an animation.
This is to indicate the machine is taring the
portafilter to ensure it is dispensing the right
amount of grounds. Then the control panel
will illuminate the selectable brew options
based on the basket that is installed.
5 Turn the center dial to your desired brew.
2 Choose a basket based on what drink you
would like, then insert into the portafilter.
Ensure that the large tab on the basket aligns
with the large tab on the portafilter, and then
press firmly into place.
ESPRESSO/COFFEE BASKETS
1 The Starter Kit contains the baskets. There
are two baskets (double, and luxe baskets
may vary per model).
*Luxe basket not compatible with all models.
Double Luxe*
Espresso, coee-based
drinks on some models
Triple, coee-
based drinks
BREWING ESPRESSO, DRIP COFFEE,
AND COLD DRINKS
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GETTING STARTED:
BEFORE YOUR FIRST BREW CONT.
NOTE: Double basket comes pre-installed
in portafilter.
grind size
_
ne
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BREWING ESPRESSO, DRIP COFFEE,
AND COLD DRINKS CONT.
NOTE: These are the preset espresso
outputs. To adjust output, please refer to the
Additional Settings section.
COFFEE VOLUMES
SIZES
Classic
Rich
Over Ice
(Must Fill with Ice
Before Brewing)
6 oz. 6 oz.
8 oz. 8 oz.
10 oz. 10 oz.
12 oz. 12 oz.
ESPRESSO VOLUMES
Grounds Dose Output Volume
Double
Espresso
18 g 1.5 oz.
Triple
Espresso
26 g 2.3 oz.
APPROXIMATE BREW VOLUMES
NOTE: Once a grind is complete, the machine
will be set to the brew style and size that was
selected for that grind. To change style and
size, pour grounds out of portafilter, power
the machine o and on, and select your
desired brew.
NOTE: Adjusting espresso brew strength will
aect your brew volume. Strength 1 will have
a larger output than the default. For more
information, see Adjusting Brew Temp and
Strength.
USING THE GRINDER
1 Once a brew is highlighted, Barista Assist
Technology™ will recommend a grind size
based on the beans and previous brew output.
If you wish to follow the recommended size,
use the grind dial on the side of the machine to
change the CURRENT grind size to match the
RECOMMENDED grind size.
2 Once you have selected your desired grind
setting, press GRIND to begin grinding. The
machine will beep to indicate that grinding
has started. When finished, the machine will
beep again signifying grinding is complete.
UNDERSTANDING THE GRIND SETTINGS
What do the grind settings mean?
• The numbers on the left side of the control
panel represent how coarse or fine the grind
will be, with 60 being the coarsest and 1
being the finest. Coarser settings will work
better for coee drinks, and finer settings will
work better for espresso drinks.
• Matching the recommended setting: this will
bring the best flavors out of your chosen
beans. The machine will adjust based on
what beans you're using to ensure you are
not over extracting or under extracting.
NOTE: When changing from very coarse to
very fine (or vice versa), you may hear the
grinder turn on. This is to help prevent jamming
in the grinder. This will only happen when the
portafilter is installed in the grinding cradle.
DIALING IN THE GRINDER FOR PROPER
EXTRACTION
For espresso brews only
You may notice the recommended grind setting
change. This is Barista Assist Technology
adjusting the recommended grind setting to
help you get proper espresso extraction. When
using new beans for the first time or adding
more beans, it may take 2–3 brews to reach
the optimal grind setting. Over time, you may
notice the recommended grind setting change
to account for aging beans. This is normal.
Ensure the current grind size matches the
recommended grind size for proper espresso
extraction.
NOTE: When brewing a triple shot, tamp
the grounds normally with the funnel on the
portafilter. After that, remove the funnel and
tamp down the grounds one more time.
NOTE: If tamping on top of a wooden or
delicate material countertop, put towel down
for protection.
1 When grinding is complete remove the
portafilter from the grinding cradle. Keep the
funnel attached to the portafilter.
2 Place the portafilter on a solid, level surface,
then place the assisted tamper inside the
funnel. Ensure there is protection between
the portafilter and surface. Press tamper all
the way down until it meets the funnel.
3 Now that tamping is complete, remove both
the tamper and funnel from the portafilter
and store nested together on the top of the
unit.
TAMPING
Be sure to tamp on all espresso drinks, 6 oz. and
8 oz. coee drinks made in the double basket*,
as well as 10 oz. and 12 oz. coee drinks made
in the luxe basket*; this is to ensure no grounds
spill over the edge of the portafilter. For 6 oz.
to 8 oz. coee drinks made in the Luxe basket,
lightly shake the portafilter to level coee
grounds and then proceed to brewing.
Outputs may vary by +/- 10%
Outputs may vary by +/- 10%
*Drink options may vary by model
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*Drink options may vary by model
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3 The brew style and size that was ground will
still be selected on the control panel. Place
a cup under the portafilter and press START
BREW.
4 The machine will beep to indicate that the
brew has started. The progress bar will
illuminate indicating the status of the brew.
When finished, the machine will beep again
signifying the brew is complete.
NOTE: If you are using a smaller cup, use the
adjustable cup tray to lift your cup closer to
the group head to reduce splatter.
NOTE: For triple espresso shots, there may
be some water on the puck after brewing.
This is normal.
NOTE: DO NOT brew without the drip tray
inserted.
BREWING
1 Place portafilter in group head by aligning
orange dot on portafilter with orange dot on
group head.
2 Fasten portafilter into group head until
orange dot on portafilter aligns with lock
arrow on group head.
BREWING ESPRESSO, DRIP COFFEE,
AND COLD DRINKS CONT.
AFTER YOUR BREW
When brew is complete, carefully remove
portafilter from group head. Dispose of grounds
by knocking the surface of the basket over a
container or knock box (sold separately).
PROPER EXTRACTION
• Drink will pour out at a slow, consistent rate.
• You will see a caramel-colored liquid pouring
out. That is the crema.
• There will be a layer of crema on top of your
drink. Feel free to tilt your cup to see if the
layer of crema is still completely visible. If you
can still only see that caramel color, you have a
properly extracted espresso shot.
ESPRESSO EXTRACTION
UNDER EXTRACTION OPTIMUM EXTRACTION OVER EXTRACTION
Grind Too course Optimum Too fine
Tamp
Too light,
use firmer tamp force
10–15kgs: a gentle lean
using body weight
Tamp force cannot
exceed 15kgs
Shot Time Under 20 sec 28–38 sec Over 38 sec
Color
Coee: Pale brown
Crema: Light brown
Coee: Rich caramel
Crema: Golden caramel
Coee: Dark brown
Crema: Dark brown
Taste Sour, acidic, watery Rich, sweet, vibrant
Bitter, dry, burnt. Reduce
Brew Temp
Volume
High volume,
watered down
Double Espresso: 1.5 oz. (45ml)
Triple: 2.3 oz. (65 ml)
Little to low volume
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SWITCHING OUT BEANS
1 Unlock bean hopper by rotating handle
counterclockwise.
2 Remove the bean hopper and pour out any
leftover beans.
3 Place the hopper back on the machine.
4 Lock bean hopper back in by rotating handle
clockwise.
5 Place the portafilter with the funnel attached
in the grinding cradle.
6 Press CONFIRM, then press and hold the
GRIND button to clear any leftover beans.
7 Add new beans into the bean hopper.
ADJUSTING YOUR BREW TEMP AND STRENGTH SWITCHING OUT BEANS
NOTE: For best practice, if changing bean or
roast type, reset Barista Assist Technology
using the instructions in the "Additional
Settings" menu, prior to dialing in the new
beans.
ADJUSTING YOUR BREW TEMP AND STRENGTH
ADJUSTING BREW TEMPERATURE
There are several methods and practices to help
get your preferred temperature.
TEMP/STRENGTH Button
Before brewing, you can adjust the temperature
using the TEMP/STRENGTH button. If TEMP
is not already illuminated, press and hold the
TEMP/STRENGTH button for 3 seconds.
Temperature Adjustments
The temperature of the drink will aect the
extraction of the espresso and the flavor of your
drink. For best results and proper extraction,
we recommend a low or medium temperature
for darker roasts, and a medium or high
temperature for light roasts.
Choosing the Right Cup
Ensure the cup you are using is appropriate for
the size of your drink. For a hotter drink, use
a cup that is a similar size to your drink. The
thickness of the material your cup is made of
will also aect the temperature of your drink.
For a hotter drink, use a cup made of thinner
material.
Pre-Heating Before You Brew
Running hot water through the group head and
portafilter will help pre-heat them, as well as the
machine for future brews. To further increase
the temperature of your drink, run a water-only
double shot of espresso through the portafilter
into the cup you would like to brew your drink
in. The temperature of your cup will impact the
temperature of your drink. Discard the water,
then dry the cup and portafilter. Then, proceed
to brewing. See Water Flush for instructions.
Low
temperature
Medium
temperature
High
temperature
ADJUSTING BREW STRENGTH
If you find your brew is tasting too weak or too
strong for your liking, you can use the strength
adjustment button.
To adjust brew strength, use the TEMP/STRENGTH
button. If STRENGTH is not already illuminated,
press and hold the TEMP/STRENGTH button for
3 seconds. The strength adjustment will work
dierently depending on if you are brewing
espresso or coee.
Espresso Strength Adjustments
Coee Strength Adjustments
Coee Flavor Adjustments
Barista Assist will recommend a grind size
depending on brew style and size. Because
not all beans are roasted the same, with the
grind dial you have the opportunity to adjust
the flavor profile.
Taste Is Too Bitter or Burnt: Increase Grind Size
or Decrease Temperature
Taste Is Too Sour: Decrease Grind Size or
Increase Temperature
It is recommended to clean out the grinder before
switching beans. Please see instructions on how to
clean the grinder in the Cleaning the Conical Burr
Grinder page of the Periodic Maintenance section.
NOTE: Adjusting your espresso brew strength
will aect your brew volume output. Strength
1 will have a larger output than the default
setting. Use a larger cup than normal.
Taller, less
concentrated:
4:1 water to
grounds ratio
Default:
2.5:1 water to
grounds ratio
Shorter, more
concentrated:
2:1 water to
grounds ratio
Mild: Fewer
beans will be
ground
Default Bold: More
beans will be
ground
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AFTER FROTHING
1 Use the damp cloth to wipe down the steam
wand.
2 Return the wand to its down position and
turn the manual valve to STEAM
to purge
the inside of the wand for 10 seconds before
returning to BREW
mode.
3 Tap the bottom of the jug on the counter and
swirl to remove large bubbles. Pour the milk
over your espresso or coee and enjoy.
FROTHING BEST PRACTICES
• Froth Quality: Ideal froth has a glossy, paint-
like texture suitable for latte art.
• Use cold, fresh milk with higher fat content for
best results.
• For plant-based options, choose barista-
specific milks designed for texturing.
• If Froth is Too Thin: You may have under-
aerated the milk. Add 2–3 more seconds in
Step 7.
• If Froth is Too Thick: Move to Step 8 sooner
and aerate for less time.
• If Milk is Too Cold: Heat until the jug is too hot
for the palm of your hand.
• If Milk is Too Hot: Stop frothing slightly earlier
to prevent scorching.
FROTHING
5 Turn on Steam: Once pre-heated, place the
steam wand in the milk jug (refer to BEFORE
YOU FROTH step 4 for proper positioning).
Turn the manual valve on the right side of the
machine to the STEAM
position to release
steam.
6 Form the Vortex: Hold the jug steady. Allow
the milk to begin spinning to form a vortex.
If the milk doesn’t spin, tilt your wrist slightly
(like turning a doorknob) while keeping the
wand tip below the milk surface.
7 Introduce Bubbles: Lower the jug slightly
until the wand tip is near the surface and you
hear a gentle paper-tearing sound. Froth for:
- 5–7 seconds for thin froth
- 8–12 seconds for thick froth
8 Add Heat and Texture: Lower the wand an
inch deeper into the milk by lifting the jug.
Continue heating until the jug becomes too
hot to touch with the palm of your hand.
9 Turn O Steam: Turn the manual valve back
to BREW
position to turn o steam before
removing the wand.
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MANUAL FROTHING
BEFORE YOU FROTH
1 Fill the milk jug with the desired amount of
milk, but do not exceed the max fill line.
2 Prepare a damp cloth to wipe the steam
wand immediately after frothing.
3 Preheat the machine by pressing the
PRE- HEAT button. The check mark will
illuminate when ready.
4 Place the wand tip in the milk jug between
2 and 4 o'clock, about a finger's width away
from the jug wall, and about an inch deep
below the surface of the milk.
NOTE: DO NOT froth milk directly into the
espresso or coee; always froth in the milk
jug and pour the froth into the espresso or
coee base afterward.
NOTE: DO NOT froth without drip tray
inserted.
NOTE: When out of water, the machine will
not purge. Be sure to turn the valve back to
STEAM
when adding more water to run
a full purge.
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SCAN HERE for frothing how-to video.
CAUTION: Hot steam and hot liquids will cause
burns and scalds.
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IMMEDIATELY AFTER BREW CLEANING
• When brew is complete, carefully remove
portafilter from group head. Dispose of
grounds by knocking the surface of the
basket over a container or knock box (sold
separately).
• For best results, be sure to clean out the
portafilter and basket between each use.
• Remove basket from portafilter. Hand-wash
both items with soapy water to remove all
coee oils. Be sure basket is dry before
brewing again.
• After you froth, wipe the wand with a damp
cloth before pushing it back into its down
position.
• Push the steam wand into its down position
and turn the manual valve to STEAM
to
flush out the wand after frothing.
• Empty the drip tray when the orange empty
indicator rises enough to become visible.
• Periodically hand-wash the drip tray and air-
dry thoroughly.
• Periodically clean the base of the machine
with a damp cloth.
EMPTYING THE DRIP TRAY
As you brew, the drip tray will fill up. When
the orange empty indicator rises enough to be
visible, it's time to empty the drip tray.
1 Remove the drip tray from the machine by
pulling tray away.
2 Carefully move the drip tray to the sink and
pour water out through the pour spout.
3 Insert drip tray back into the machine.
PERIODIC MAINTENANCE
CLEANING THE ACCESSORIES
Dishwasher-Safe Parts:
Funnel, cleaning disc, and all drip tray
components.
REMOVING THE SHOWER SCREEN AND
REPLACING THE RUBBER GASKET
If you notice your brew quality diminish over
time, remove the shower screen and clean it
thoroughly.
If you experience leaking around the portafilter
during a brew when the handle is fully tight, you
may need to replace the gasket.
Be sure that the machine is turned o and
unplugged before proceeding.
1 Using a Phillips-head screwdriver, remove
central screw on shower screen, then remove
shower screen.
2 Once removed, clean the shower screen with
soap and water.
3 Remove rubber gasket from group head
with flathead screwdriver. Inspect gasket for
any wear or tearing, and replace with a new
gasket if needed (available for purchase on
ninjakitchen.com/accessories).
4 Insert shower screen back into group head
and secure in position with screw.
NOTE: Empty indicator is removable.
NOTE: DO NOT submerge non-dishwasher-
safe parts or accessories in water.
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PERIODIC MAINTENANCE CONT.
CLEANING THE STEAM WAND
Over time, material can build up in the steam
wand.
1 Remove the cap on the bottom of the
cleaning brush to access the needle.
2 Use the needle to remove any material from
the steam wand tip.
3 For a deeper clean, use the wrench in the
middle of the cleaning brush to remove the
steam wand tip.
4 Use the needle to remove any material from
inside the steam wand and steam wand tip.
5 After cleaning, run a purge to clear out any
excess material.
CLEANING THE CONICAL BURR GRINDER
To prevent clogging and ensure the highest
quality output, it is recommended to clean your
conical burr grinder weekly at a minimum for
daily use. For dark roast, decaf and other oily bean
types, it is recommended to clean the grinder more
often. For less than daily use, clean your grinder
monthly at minimum or anytime you swap out or
refill the beans.
Be sure that the machine is turned o and
unplugged before proceeding.
1 Remove all beans from the bean hopper. See
Switching Out Beans for reference.
2 Ensure the bean hopper is installed and
locked. Clear out any leftover beans on top
of the grinder by performing a "purge",
following these instructions. First, set the
grind size to 60 and insert the portafilter
into the grinding cradle. Press CONFIRM
(not required on all models), then press and
hold GRIND. Once grinding begins, continue
holding the button for about 10 seconds or
until there is a noticeable change in noise.
This will grind away and remove any material
left in the grinder. If there is still residue left
on the burr, sweep it o with the included
cleaning brush and perform another purge if
necessary.
3 Turn o and unplug the machine. Remove
bean hopper by lifting handle and turning to
counterclockwise.
7 Be sure to clean the inside of the grinding
cradle as well.
6 Then, clean burr grinder attached to machine
with cleaning brush.
5 Clean removed burr grinder with brush.
NOTE: DO NOT allow burrs to come into
contact with water.
NOTE: When cleaning the burr grinder attached
to the machine, only use the cleaning brush.
4 Remove upper burr by rotating
counterclockwise, aligning the orange arrow
on the burr grinder with the orange arrow
labeled ALIGN on the machine. Once aligned,
lift upper burr out.
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5 Place 1 cleaning tablet in the center of the
cleaning disc.
6 Fasten the portafilter in the group head.
7 Press the CLEAN button, then press the
center dial to start the clean cycle.
8 The machine will start the process of
backflushing the shower screen and group
head and depositing the water and sediment
from the clean cycle into the drip tray.
9 The clean cycle will take approximately
6 minutes to complete. The machine will beep
when the clean cycle is complete.
10 After the clean cycle is complete, remove
both the portafilter and drip tray with
caution, as there may be water in both. Hand-
wash with warm soapy water.
4 Place the cleaning disc on top of the double
basket, with the handle facing up.
DESCALING AND CLEAN CYCLE
DESCALING
Time to complete: approximately 90 minutes
When the DESCALE light illuminates, you must run
a descale cycle. If a descale isn’t performed after
the light turns on, drink quality will diminish and the
machine may clog and stop working.
Descaling breaks down and removes limescale
and mineral buildup inside the machine. Doing this
will help maintain peak performance if routinely
performed with a descale solution whenever the
DESCALE light turns on.
1 Ensure the drip tray is completely emptied, as
some of the water brewed from the descale
cycle will be deposited into the drip tray. Not
emptying the drip tray may cause overflow.
OR
Fill the water reservoir with 16 oz. of white
vinegar, then fill the reservoir to the descale
line with water.
3 Insert the double basket into the portafilter.
4 Fasten the portafilter into the group head.
5 Place milk jug on the drip tray with the steam
wand inside.
6 Turn the manual valve to the STEAM
position, then press the DESCALE button.
7 Press the CENTER DIAL to start the descale
cycle.
8 The first part of the descale cycle will
flush solution through the steam wand for
approximately 30 minutes*. The machine will
beep when this portion is complete.
9 Once the first part of the cycle is complete,
remove the milk jug and empty the contents.
Hand-wash with warm, soapy water to remove
any residual solution.
10 Turn the manual valve to the BREW
position.
11 Place an empty cup (at least 14 oz.) under the
portafilter.
12 Press the CENTER DIAL to continue the
second part of the cycle. The machine will
flush solution through the portafilter for
approximately 60 minutes*. The machine will
count down the remaining time on the control
panel.
13 The machine will beep indicating when the
descale cycle is complete.
14 After the cycle is complete, remove the
portafilter and drip tray with caution, as there
will be water in each.
15 Empty the contents of each and hand-wash
with warm, soapy water to remove any
solution that could aect the flavor of your
coee.
16 Fill the reservoir with fresh water up to, but
not exceeding, the max fill line.
17 Install the drip tray back on the machine and
install the portafilter in the group head. DO
NOT install the milk jug.
18 Flush the group head by running a CLASSIC
brew in the largest size available (either 8 oz
or 12 oz depending on your machine).
19 Then, with the milk jug uninstalled, flush the
steam wand by turning the manual valve to
and allowing steam to pass through the
wand.
2 Dissolve the provided Ninja descale powder in a
separate container with 37 fl. oz. of water. Pour
solution mixture into water reservoir.
RUNNING A CLEAN CYCLE
Time to complete: approximately 6 minutes
A clean cycle flushes out residual oils or
grounds that are built up in and around the
group head. The CLEAN light will automatically
illuminate to indicate when a clean cycle is
required. You may also run a clean cycle if
you notice a change in brew quality. The clean
cycle requires the cleaning disc (included with
the machine and storable in the accessory
storage) and a cleaning tablet (also included
and available for purchase on ninjakitchen.com/
accessories).
Follow these steps to run a clean cycle:
1 Ensure the drip tray is completely empty as
the water brewed from the clean cycle will be
deposited into the drip tray. Not emptying
the drip tray may cause overflow.
2 Fill the water reservoir up to but not
exceeding the max fill line.
3 Insert the double basket in the portafilter.
NOTE: Empty indicator is removable.
NOTE: After running a descale, immediately
wipe down any splatter to prevent surface
staining.
*Times may vary.
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• For best results, use freshly roasted coee beans.
• When purchasing coee beans, it’s best to buy a bag with a “Roasted On” date rather than a
“Best Before” date to ensure quality and freshness.
• We recommend you use any coee beans within 20 days of the “Roasted On” date.
• When changing to a dierent bean, fully remove previous beans before proceeding. See the
Switching Out Beans section for more information.
• Always match the current to the recommended grind setting.
• To increase the brew temperature, run a water flush before making your drink.
• Keep your machine clean by using the brush to wipe o any debris.
• Use filtered water.
• Dial in the grinder whenever switching out beans.
• Keep machine on a stable surface.
• Empty drip tray frequently.
• After you grind and before you start brewing, the machine will start to heat up. Place your mug on
the heated cup tray to warm it up.
• For best results with plant-based milk, use the barista or full-fat version.
• For dairy milk, we recommend using whole milk.
• Milks that are UHT-treated (Ultra High Temperature) may have varying results.
• Coconut milk can be heated up but will not make stable froth.
• For best results use cold milk or milk out of the refrigerator.
• For best results make sure the milk jug is at room-temperature before frothing.
• Wipe steam wand with a damp cloth immediately after use to prevent milk from sticking.
• Before turning o the machine, push the steam wand back into the down position and turn the
manual valve to STEAM
for 10 seconds to allow it to purge.
• For best foams and latte art, tap and swirl the milk jug prior to pouring milk.
BEST BREWING PRACTICES BEST FROTHING PRACTICES
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Why is there no water coming out of the portafilter?
Several factors could aect the volume of water dispensing from the portafilter:
• Not enough water in the reservoir: Ensure the water reservoir is adequately filled. When using the luxe
basket, 12 oz. of water is required. When using the double basket, fill to the min. line.
• The water reservoir is not seated firmly: Check that the water reservoir is firmly seated in its place on
the back of the machine.
• The machine is warming up/reaching the operating temperature: Please allow a short time for the
machine to warm up before it dispenses.
• The grind size is too fine: Let the brew time out and follow the recommended grind setting on your
next brew.
• The machine needs to be descaled: Follow the instructions under the Cleaning & Maintenance section.
Why is the espresso stream small/flowing slowly?
There could be several reasons behind this:
• The grind size is too fine: Let the brew time out and follow the recommended grind setting on your
next brew.
• Basket cleanliness: Before grinding, ensure the basket is free of any clogs or debris that could impede
the flow.
• The machine needs to be descaled: Follow the instructions under the Cleaning & Maintenance section.
Why is the espresso stream flowing very fast?
• The grind size is too coarse: Let the brew time out and follow the recommended grind setting on your
next brew.
• Coee is tamped too lightly: When tamping, make sure to place the portafilter on a level surface.
Place the assisted tamper inside the funnel and push down on it until you feel the tamper contact the
funnel.
Why does the espresso run around the edge of the portafilter?
• Portafilter is not inserted into the group head correctly: Place portafilter into group head by aligning
orange dot on portafilter with orange dot on group head. Fasten portafilter into group head until
orange dot on portafilter aligns with lock arrow on group head.
• There are coee grounds around the basket rim: Clean unwanted grounds from the edge of the
basket and portafilter to ensure portafilter sits properly in group head.
• The group head seal needs to be replaced: Call Customer Service at 1-877-646-5288.
Frothing does not start.
• Machine has not reached operating temperature: Please allow a short time for the machine to warm
up before frothing begins.
• Not enough water in the reservoir: Ensure the water reservoir is filled up to the min. line.
• The water reservoir is not seated firmly: Check that the water reservoir is firmly seated in its place on
the back of the machine.
Coee is not hot enough.
• Preheat the portafilter: Rinse the portafilter under hot water before grinding. Please make sure that
the basket is completely dry before grinding.
• Preheat the cup: Rinse the cup under hot water before brewing to increase the temperature of the
brew.
• Adjust water temperature: See the Adjusting Brew Temperature section.
• The machine needs to be descaled: Follow the instructions under the Cleaning & Maintenance section.
My drink is too bitter/acidic.
• Match grind setting: Use the grind dial on the side of the machine to match the Current grind setting to
the Recommended grind setting on the control panel before grinding.
• Change ratio: To increase/decrease the grounds-to-water ratio, please refer to the Additional Settings
section.
• Change the brew temperature: For dark-roast beans, we recommend using the low or medium
temperature setting. For medium- or light-roast beans, we recommend using the medium or
high temperature setting.
TROUBLESHOOTING GUIDE
The additional settings menu oers additional options to customize your machine and is accessible
and holding the DESCALE button for 3 seconds.
1 Navigate through these topics by turning the center dial. Press START BREW to select your
desired topic.
2 Once you select into a topic, turn the center dial to get to your desired option and press START
BREW to make your selection.
3 After a selection is made, you will hear a beep and return to the menu screen. Please note that the
machine will not beep if beeps are turned o.
4 You can exit the menu by pressing the DESCALE button again.
Item Number TOPIC OPTIONS
_h01 Beeps: Turns all beeps on or o
ON: Leave beeps on (default)
OFF: Turns beeps o
_h02
Eco Mode: Saves power by turning boiler o
after brewing.
ON: Turns Eco Mode on
OFF: Leaves Eco Mode o (default)
_h03
Recommended Grind Size: Turns
recommended grind setting display on or o
ON: Leaves display on (default)
OFF: Turns display o
_h04
Barista Assist Technology ™ Reset: Resets
recommended grind setting to default setting
NO: Keeps your current settings (default)
YES: Resets your settings
_h05
Factory Settings Reset: Reset all variables on
the machine to default settings
NO: Keeps your current settings
YES: Resets your settings
_h06
Froth Temperature: Adjusts the steam
temperature while frothing
LO: Low
M: Medium
HI: High
_h07
Hard Water: Brings the hard water test menu
up to reset your water hardness
hd 0: strip has 0 purple boxes
hd 1: strip has 1 purple boxes
hd 2: strip has 2 purple boxes
hd 3: strip has 3 purple boxes
hd 4: strip has 4 purple boxes
hd 5: strip has 5 purple boxes
ADDITIONAL SETTINGS
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Why am I not getting any crema?
• Coee is tamped too lightly: When tamping, make sure to place the portafilter on a level surface.
Place the assisted tamper inside the funnel and push down on the tamper until you feel it contact the
funnel.
• The grind size is too coarse: Let the brew time out and follow the recommended grind setting on your
next brew.
• Coee beans are not fresh: Bean freshness will impact the crema quality. When purchasing coee
beans, it’s best to buy a bag with a “Roasted On” date rather than a “Best Before” date to ensure
quality and freshness. We recommend you use coee beans within 20 days of the “Roasted On” date.
• Basket may be clogged/holes are blocked: Ensure you are cleaning the baskets frequently. Make sure
none of the holes in the bottom of the basket are clogged with grounds.
Why does the drip tray fill quickly?
• To ensure the machine maintains the ideal pressure for espresso, during a brew, some water will
bypass into the drip tray. This is normal.
• The machine will automatically purge water from the steam wand into the drip tray after each froth.
This is to clean the inside of the steam wand.
• The drip tray is designed to hold the water bypass from the creation of up to 6 cappuccinos.
Why does the machine make a pulsing/thumping sound while brewing?
• Not enough water in the reservoir: Ensure the water reservoir is filled up to the min. line.
• The water reservoir is not seated firmly: Check that the water reservoir is firmly seated in its place on
the back of the machine.
• If the reservoir has water filled over the min. line and is seated firmly, some water pump noise is
considered normal.
• You may also hear this noise while frothing. This is normal.
Machine is leaking.
• The machine will automatically purge water from the steam wand into the drip tray after each froth.
This is to clean the inside of the steam wand.
• Drip tray is full: Check the empty indicator to see if you need to empty the drip tray. Follow the
instructions under the Cleaning & Maintenance section.
• The water reservoir is not seated firmly: Check that the water reservoir is firmly seated in its place on
the back of the machine.
• Group head seal needs to be replaced: Call Customer Service at 1-877-646-5288.
Machine has no power.
• Ensure the machine is plugged into a working outlet.
• After plugging the machine in, press the POWER button.
• To save power, the machine will automatically shut o after 20 minutes.
There are no coee grounds coming from the grinder.
• Check if you have beans in the bean hopper.
• Press GRIND to begin grinding.
• If there are beans in the bean hopper and you are getting an ADD BEANS notification, unplug the
machine and gently push the beans down toward the burrs.
• Ensure the bean hopper is securely and properly inserted.
• Ensure the portafilter with the funnel assembled is properly installed into the grinding cradle. Remove
and reinsert to ensure it is installed correctly.
• Using the cleaning brush, clear out any material sitting inside the grinding cradle.
Grinder is making a loud noise.
• If the grinder is making a loud noise, it could be due to unintended debris. Use only whole beans in
the grinder and avoid putting cold or frozen beans in.
Portafilter will not insert into group head.
• Portafilter is not properly aligned: Place the portafilter into the group head by aligning the orange dot
on the portafilter with the orange dot on the group head. Fasten the portafilter into the group head
until the orange dot on the portafilter aligns with the lock arrow on the group head.
• Coee is tamped too lightly: When tamping, place the portafilter on a level surface. Place the assisted
tamper inside the funnel and push down on the tamper until you feel it contact the funnel.
TROUBLESHOOTING GUIDE CONT.
Unable to lock bean hopper in position.
• This may be caused by the grinder being blocked by beans or moisture clogging the grinder. Try
clearing any beans blocking the grinder and ensure the grinder is dry and free from moisture.
I matched the grind setting, but the output was not good.
• Refer to Dialing in Your Grinder for Proper Extraction section.
Bean hopper will not fit back onto the machine.
• Ensure beans on top of the grinder are not blocking the hopper from seating properly. If beans are
blocking the hopper, you may need to clear them before reseating the hopper on the machine.
Milk froth is not hot enough.
• Steam wand is clogged.
• Remove tip of wand with the wrench on the brush.
• Use needle on the bottom of cleaning brush to clean inside of wand.
Milk froth is too thin or thick.
• Milk type: Dierent milks have dierent fat contents. The higher the fat content of the milk, the thicker the
froth will be.
• For additional froth information, refer to the Best Frothing Practices section.
My drink is smaller/larger than expected.
• If you’re brewing an espresso drink, you can change the grounds-to-water ratio. Please refer to the
Adjusting Your Brew Temp and Strength section.
• Finer grind settings for espresso may result in smaller outputs if Barista Assist Technology is not followed.
• If you’re brewing a coee drink, select the desired size using the SIZE button before grinding.
• Basket may be clogged/holes are blocked: Ensure you are cleaning the baskets frequently. Make sure
none of the holes in the bottom of the basket are clogged with grounds.
• The machine needs to be descaled: Follow the instructions under the Cleaning & Maintenance section.
My grinder is not working properly.
• The grinder becomes jammed when the machine is unable to grind due to grind size being too fine for
hard textured beans such as light roasts.
• To clear out a jam, first remove and empty out the bean hopper. Reinstall the bean hopper, lock it and set
the grind size to 60. With the portafilter in the grinding cradle, press and hold GRIND. This should grind
away and remove any material in the grinder that is causing the jam. If this fails to resolve the jam, please
contact customer service.
My grinder is not producing enough grounds.
• When the grinder is not dosing enough grounds, this could indicate a clog. A clog is when the grinder has
a buildup of residue or grounds. Often occurring from the frequent use of oily or softer beans, such as
dark roasts. This will be indicated by a low output of coee grounds and the add beans indicator lit while
there are beans in the hopper. If you see the add beans indicator lit up while beans are in the hopper, you
can confirm a clog by removing the bean hopper, seeing both whole beans and bean particles on the burr
grinder.
• To clear the clog, first, turn o and unplug the machine. Remove and empty out the bean hopper. With the
cleaning brush, carefully brush out the inside of the grind shoot, using either the bristles or the backside
of the brush to loosen the clog. The grounds residue should loosen and grinding should operate normally
once the bean hopper is reinstalled and the machine is plugged back in. If not, please contact customer
service. To prevent further clogging, ensure the grinder is set to the recommended grind size.
NOTE: If you press the GRIND button and
the grinder does not start and you do not hear any
noise from the machine. Turn o your machine and
allow for the machine to fully cool for 10 minutes
before attempting to initiate another grind.
NOTE: Avoid using flavored beans. Added
oils and sugars on the beans can increase
residue build up in the grinder, increasing the
recommended frequency of cleaning.
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To order additional parts and accessories, visit ninjaaccessories.com or contact Customer Service at
1-877-646-5288.
For any additional support, contact a dedicated Ninja Luxe Cafe specialist at 1-866-347-5139.
REPLACEMENT PARTS
Please visit registeryourninja.com or call 1-877-646-5288 to register your new Ninja® product within ten
(10) days of purchase. You will be asked to provide the store name, date of purchase, and model number
along with your name and address.
The registration will enable us to contact you in the unlikely event of a product safety notification. By
registering, you acknowledge you have read and understood the instructions for use and warnings set
forth in the accompanying instructions.
PRODUCT REGISTRATION
TROUBLESHOOTING GUIDE CONT.
ALL ERROR MESSAGES (ADD WATER, ADD BEANS, ETC.)
ADD WATER notification.
• Ensure there is water in the reservoir. If the reservoir is empty, add fresh water to the reservoir and
then press START BREW to resume the brew.
• If the reservoir is filled with water, remove and reseat the reservoir and then press START BREW to
resume the brew.
ADD BEANS notification.
• Check if there are enough beans in the bean hopper to make your drink.
• If there are beans in the bean hopper, and you are getting an ADD BEANS notification, unplug the
machine and gently push the beans down toward the burrs.
INSTALL PORTAFILTER notification.
• Make sure the portafilter is sitting flat on the grinding cradle.
• Make sure portafilter is pushed all the way back in grinding cradle.
• Use the cleaning brush to ensure grinding cradle is clear of any grounds.
• Unplug the machine and plug it back in.
INSTALL FUNNEL notification.
• Ensure funnel is properly installed on portafilter by aligning the notches on the funnel with the
notches on the portafilter.
• When inserting portafilter into grinding cradle, ensure funnel is attached to portafilter.
• Unplug the machine and plug it back in.
INSTALL HOPPER notification.
• Lock bean hopper in by rotating handle clockwise.
• If issue continues, please unlock the hopper by turning the handle counterclockwise. Lift the bean
hopper o the base and reseat it firmly onto the base. You may need clear beans from the top of
the grinder before reinstalling the bean hopper in order to seat it properly. Lock the bean hopper by
turning the handle clockwise.
DESCALE notification.
• It is time to descale the machine. Refer to Descaling in the Cleaning & Maintenance section.
CLEAN notification.
• It is time to run a clean cycle. Refer to Running a Clean Cycle in the Cleaning & Maintenance section.
Er.
• If the control panel displays “Er” and then a number (ex. “Er 03”), contact Customer Service at
1-877-646-5288.
SharkNinja’s mission is focused on positively impacting people’s lives every day in every home
around the world. We stand by our products and o er exclusive warranties to our customers. Visit
our product detail page for information on thewarranty o ered.
Ninja 1-Year Limited Warranty
The One (1) Year Limited Warranty applies to purchases made from authorized retailers of
SharkNinja Operating LLC. Warranty coverage applies to the original owner and to the original
product only and is not transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship for a period
of one (1) year from the date of purchase when it is used under normal household conditions and
maintained according to the requirements outlined in the Owner’s Guide, subject to the following
conditions and exclusions:
What is covered by this warranty?
1. The original unit and/or non-wearable parts deemed defective, in SharkNinja’s sole discretion, will
be repaired or replaced up to one (1) year from the original purchase date.
2. SharkNinja may, in its sole discretion, (i) repair the original unit and/or non-wearable parts with new or
refurbished parts or units or (ii) replace the original unit with a new or refurbished unit. Refurbished
products or parts will be comparable in performance and function to an original unit or part.
California Residents Only: The One (1) Year Limited Warranty period begins on the original date of
delivery or pickup.
3. In the event a replacement unit is issued, the warranty coverage ends six (6) months following the
receipt date of the replacement unit or the remainder of the original unit’s warranty, whichever is
later. SharkNinja reserves the right to replace the original unit with one of equal or greater value.
What is not covered by this warranty?
1. Normal wear and tear of wearable parts (such as funnel, water reservoir, water reservoir lid, bean
hopper, bean hopper lid, etc.), which require regular maintenance and/or replacement to ensure
the proper functioning of your unit, are not covered by this warranty. Replacement parts are
available for purchase atsupport.ninjakitchen.com.
2. Any unit that has been tampered with or used for commercial purposes.
3. Damage caused by misuse, abuse, negligent handling, failure to perform required maintenance
(e.g., failure to keep the well of the motor base clear of food spills and other debris), or damage
due to mishandling in transit.
4. Consequential and incidental damages.
5. Defects caused by repair persons not authorized by SharkNinja. These defects include damages
caused in the process of shipping, altering, or repairing the SharkNinja product (or any of its parts)
when the repair is performed by a repair person not authorized by SharkNinja.
6. Products purchased, used or operated outside of North America.
How to get service
If your appliance fails to operate properly while in use under normal household conditions within the
warranty period, visit support.ninjakitchen.com for product care and maintenance self-help. Our
Customer Service Specialists are also available at 1-877-646-5288 to assist with product support
and warranty service options, including the possibility of upgrading to our VIP warranty service
options for select product categories. So we may better assist you, please register your product
online at registeryourninja.com and have the product on hand when you call.
SharkNinja will cover the cost for the customer to send in the unit to us for repair or replacement. A fee
of $20.95 (subject to change) will be charged when SharkNinja ships the repaired or replacement unit.
How to initiate a warranty claim
You must call 1-877-646-5288 to initiate a warranty claim. You will need the receipt as proof of
purchase. We also ask that you register your product online at registeryourninja.com and have the
product on hand when you call, so we may better assist you. A Customer Service Specialist will
provide you with return and packing instruction information.
How state law applies
This warranty gives you specifi c legal rights, and you also may have other rights that vary from state
to state. Some states do not permit the exclusion or limitation of incidental or consequential
damages, so the above may not apply to you.
NINJA ONE (1) YEAR LIMITED WARRANTY
NJA_1_YR_IB_LMTD_WRNTY_ES_US_ENG
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