BG-UPTZ
12x/20x/30x Universal PTZ HDMI/SDI/USB 3.0 RS232/485 Live
Streaming Camera Series
User Manual
BZBGEAR BG-UPTZ PRODUCT MANUAL
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BZBGEAR BG-UPTZ PRODUCT MANUAL
TABLE OF CONTENTS
Statement 4
Safety Precaution 4
Introduction 5
Features 5
Packing List 6
Specifications 7
Operation Controls and Functions 8
Interfaces and Connection 9
Mounting Brackets 10
RS-232 Interface 13
RS-232 Interface Definition 13
RS232 Mini-DIN 8-pin: Port Definition 14
RS232 (DB9) Port Definition 14
Rotary DIP Switch 15
Remote Control 15
Keys Introduction for IR Remote Control 16
Menu Introduction 18
Network Configuration 20
Web Browser Login 21
Auto Rebooter 24
Serial Port Communication and Control 25
VISCA Protocol Control Command 25
VISCA Protocol Inquiry Command 29
Maintenance and Troubleshooting 33
Tech Support 34
Limited Product Warranty Terms 34
Mission Statement 34
Copyright 34
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BZBGEAR BG-UPTZ PRODUCT MANUAL
Statement
Please read these instructions carefully before connecting, operating, or configuring this
product. Please save this manual for future reference.
Safety Precaution
● To prevent damaging this product, avoid heavy pressure, strong vibration, or immersion
during transportation, storage, and installation.
● The housing of this product is made of organic materials. Do not expose to any liquid,
gas, or solids which may corrode the shell.
● Do not expose the product to rain or moisture.
● To prevent the risk of electric shock, do not open the case. Installation and maintenance
should only be carried out by qualified technicians.
● Do not use the product beyond the specified temperature, humidity, or power supply
specifications.
● This product does not contain parts that can be maintained or repaired by users.
Damage caused by dismantling the product without authorization from BZBGEAR is not
covered under the warranty policy.
● Installation and use of this product must strictly comply with local electrical safety
standards. The power supply of the product is ±12V, the max electrical current is 2A.
● Wipe it with a soft, dry cloth when cleaning the camera lens. Wipe it gently with a mild
detergent if needed. Do not use strong or corrosive detergents to avoid scratching the
lens and affecting the image.
● Do not rotate the camera head aggressively, otherwise it may cause mechanical failure.
● This product should be placed on a stable desktop or on a horizontal surface. Do not
install the product obliquely, otherwise it may display an inclined image.
● Ensure there are no obstacles within the rotation circumference of the holder.
● Do not power on until cabling installation is complete for proper operation and
synchronizing.
● Electromagnetic fields at specific frequencies may affect the video image. This product
is Class A. It may cause radio interference in household applications. Appropriate
measures are required.
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BZBGEAR BG-UPTZ PRODUCT MANUAL
Introduction
The BG-UPTZ series of cameras are packed with features, superior performance, and
multiple simultaneous outputs. With its crisp 1080p60 imaging, simultaneous USB 3.0,
HDMI, 3G-SDI and IP streaming capabilities these cameras perform well in a wide array of
scenarios. The BG-UPTZ features advanced ISP processing algorithms, offering vivid and
high-resolution video with a strong sense of depth and fantastic color rendition. It also
supports H.264/H.265 encoding for more fluid motion under low bandwidth conditions.
The BG-UPTZ supports multiple forms of control including IR remote, RS232/RS485
(VISCA, PELCO-D, PELCO-P), a browser interface, and IP control protocols (ONVIF, IP
VISCA). This series of cameras also allows for external audio to be embedded directly into
the video stream via a 3.5mm stereo mini jack. With these robust features, users are able to
stream directly to platforms such as YouTube, Twitch, and Facebook using RTSP or RTMP
protocols without the need for a capture card.
Features
● Full HD Resolution: 1/2.8-inch-high quality CMOS sensor. Resolution is up to
1920x1080 with frame rates up to 60 fps.
● Multiple Optical Zoom Lens Options: 12X/20X/30X optical zoom lens options
available.
● Leading Auto Focus Technology: Fast, accurate, and stable auto focusing
technology.
● Low Noise and High SNR: High SNR image is achieved with low noise CMOS.
Advanced 2D/3D noise reduction technology further reduces image noise while
ensuring high clarity.
● Multiple video output interfaces: HDMI, 3G-SDI, USB, LAN.
Simultaneously output audio and video signal via HDMI, SDI, USB, and LAN.
SDI output capable of sending signals of 1080P@60fps up to 100M.
● Multiple Audio/Video Compression Standards: Support H.264/H.265 video
compression, up to 1920×1080 resolution 60 fps; support AAC, MP3 and G.711A
audio compression, 8000,16000,32000,44100,48000 sampling frequencies.
● Built-in Gravity Sensor: Supports PTZ auto-flip functionality for simple installation.
● Multiple Network Protocols: ONVIF, GB/T28181, RTSP, RTMP / RTMP(s)
protocols; Supports RTMP push mode，connectable to streaming servers (Wowza /
FMS); Supports RTP multicast mode; Supports full command VISCA / VISCA IP
control protocol.
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BZBGEAR BG-UPTZ PRODUCT MANUAL
● Control Interface: RS485, RS232 (cascade connection)
● Multiple Control Protocol: Support VISCA, PELCO-D, PELCO-P protocols;
Supports automatic identification protocols.
● Quiet Pan / Tilt Movement: Designed with high accuracy step driving motor,
camera pans and tilts quietly and smoothly.
● Multiple presets: Up to 255 presets (10 presets via remote control).
● IR / Wireless Remote Control: Users can choose IR remote control or wireless
remote control according to different conditions (Sold Separately). The 2.4G wireless
remote control is unaffected by angles, distance, or infrared interference.
● Multiple Application: Online-education, lecture capture, webcasting, video
conferencing, tele-medicine, unified communication, emergency command and
control systems, etc.
Packing List
● 1x BZBGEAR BG-UPTZ Camera
● 1x 12V/1.5A Power Supply
● 1x RS232 Control Cable
● 1x IR Remote Control
● 1x User Manual
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BZBGEAR BG-UPTZ PRODUCT MANUAL
Specifications
Model
12X
20X
30X
Camera Parameters
Optical Zoom
12X
f＝3.9-46.8mm
20X
f＝5.2-104mm
30X
f＝4.3-129mm
Sensor
1/2.8-inch high quality HD CMOS sensor
Effective Pixels
16: 9, 2.07 megapixel
Video Format
HDMI/SDI video format:
1080P60/50/30/25/59.94/29.97, 1080I60/50/59.94, 720P60/50/30/25/59.94/29.97
USB3.0 interface video format:
Main-Stream: YUY2/MJPEG/NV12/H.264/H.265:
1920×1080P30,1280×720P30,1024×576P30,960×540P30,800×448P30,720×480P30,640×360P30,
640×480P30,320×176P30
Sub-Stream: YUY2/NV12: 640×360P30,640×480P30,320×176P30
MJPEG/H.264/H.265: 1920×1080P30,1280×720P30,
1024×576P30,960×540P30,800×448P30,720×480P30,640×360P30, 640×480P30,320×176P30
View Angle
72.5°(W)
6.3°(T)
54.7°(W)
3.3°(T)
65.1°(W)
2.34°(T)
AV
F1.8 – F2.4
F1.5～ F3.0
F1.6 – F4.7
Digital Zoom
12X/20X/30X
Minimum Illumination
0.5Lux (F1.8, AGC ON)
DNR
2D & 3D DNR
White Balance
Auto / Manual/ One Push/ Specify color temperature (range: 2400k-7100k)
Focus/Aperture/
Electronic Shutter
Auto/Manual/One Push Focus
Iris
Auto/Manual
Shutter
Auto/Manual
BLC
ON/OFF
WDR
OFF/ Dynamic level adjustment
Video Adjustment
Brightness, Color, Saturation, Contrast, Sharpness, B/W mode, Gamma curve
SNR
>50dB
Input/output Interface
Interface
HDMI, 3G-SDI, LAN, USB 3.0, RS232-IN/OUT, RS422 (compatible with RS485), Stereo 3.5mm
LINE-IN, rotary DIP switch, DC 12V port, power switch
Video Output
HDMI, SDI, LAN, USB 3.0
Video Stream
Dual stream output
Video Compression
Format
LAN Interface: H.265, H.264, Dual stream output
USB 3.0 Interface: YUY2, MJPEG, H.264, NV12, H.265
Audio Input Interface
Stereo 3.5mm linear input
Audio Output Interface
HDMI, SDI, LAN, USB 3.0
Audio Compression
Format
AAC/MP3/G.711A
Control Interface
RS232, RS485
Control Protocol
VISCA / Pelco-D / Pelco-P, Baud Rates: 115200/9600/4800/2400bps
Power Interface
HEC3800 outlet (DC12V)
Input Voltage
DC12V±10%
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Input Electric Current
Maximum: 1A
Power Consumption
Maximum: 12W
Network Protocols
TCP/IP, RTSP, RTMP, ONVIF, GB/T28181
Network VISCA control protocol.
Supports remote upgrade, reboot, and reset
USB Communication
UVC (Video)，UAC (UAC)
PTZ Parameter
Pan/Tilt Rotation
±170°, -30°～+90°
Pan Control Speed
0.1 - 60°/sec
Tilt Control Speed
0.1- 30°/sec
Preset Speed
Pan: 60°/sec, Tilt: 30°/sec
Preset Number
255 presets (10 presets via remote control)
Other Parameter
Stored Temperature
-10℃~+60℃
Storage Humidity
20%~95%
Working Temperature
-10℃~+50℃
Working Humidity
20%~80%
Dimension (L x W x H)
7" x 4.5" x 5.9" [178mm x 115.5mm x 150.9mm]
Weight
3 lbs [1.38kg]
Attachment
Package
12V/1.5A Power supply, RS232 control cable, IR Remote Control, User Manual
Optional Accessories
Ceiling / wall mount (additional cost)
Operation Controls and Functions
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Interfaces and Connection
No.
Name
1
HDMI Output
2
USB 3.0 Output
3
SDI Output
4
3.5mm Audio Input Interface (Line-in)
5
Rotary DIP Switch
6
RS232 Control Interface (input)
7
RS232 Control Interface (output)
8
RS422 Interface (Compatible with
RS485)
9
Network Interface (LAN)
10
DC12V Input Power Supply Socket
11
Power Switch
Wiring Diagram
1. After powering on and system self-check, the camera will automatically return to the
preset (0) position if it has been pre-set.
2. The default address for the IR remote control is 1.
If restored to factory defaults, the remote control address will be restored to 1.
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Mounting Brackets
Notes: Ceiling or wall mounting brackets should only be installed on sturdy walls rated to
support mounted objects. For safety reasons, plasterboard is not recommended.
● Wall Mounting:
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BZBGEAR BG-UPTZ PRODUCT MANUAL
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● Ceiling Mounting
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RS-232 Interface
RS-232 Interface Definition
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RS232 Mini-DIN 8-pin: Port Definition
NO.
Port
Definition
1
DTR
Data Terminal Ready
2
DSR
Data Set Ready
3
TXD
Transmit Data
4
GND
Signal Ground
5
RXD
Receive Data
6
GND
Signal Ground
7
IR OUT
IR Commander Signal
8
NC
No Connection
RS232 (DB9) Port Definition
NO.
Port
Definition
1
DCD
Data Carrier Detect
2
RXD
Receive Data
3
TXD
Transmit Data
4
DTR
Data Terminal Ready
5
GND
System Ground
6
DSR
Data Set Ready
7
RTS
Request to Send
8
CTS
Clear to Send
9
RI
Ring Indicator
VISCA networking as shown below:
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Rotary DIP Switch
Dial-up
Video Format
Dial-up
Video Format
0
1080p60
8
1080p59.94
1
1080p50
9
1080i59.95
2
1080i60
A
1080p29.97
3
1080i50
B
720p59.94
4
1080p30
C
720p29.97
5
1080p25
D
720p29.97
6
720p60
E
720p29.97
7
720p50
F
Set by menu
Note: You must reboot the camera for settings to
take effect when the video format is switched
using the Rotary DIP Switch.
Remote Control
Match Code for Wireless Remote Control
One-to-One Code Matching:
Press the "set" and "*" keys combined for 3 seconds, LED indicator
starts flashing. Camera will receive the signal and power on. The LED
indicator will turn off if the code matching is successful. The camera
can be controlled by the wireless remote control only after one to one
code pairing.
If one-to-one code matching fails, the red LED light flashes for 20
seconds and then will go off. The camera will halt code matching and
activate sleep mode; Hold the power for 3 seconds to wake the camera
up and re-match code.
Note: Upon matching code successfully, please select the camera’s
address to control it.
Clear Code:
Press the "set" and "*" keys combined for 3 seconds, the LED indicator
will start flashing. Camera will power off and on and the LED indicator
will go off if the code clearing is successful.
Sleep Mode and Wake Up:
Press and hold the power button for 3 seconds to wake up the camera
from sleep mode.
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Keys Introduction for IR Remote Control
● In this manual, “press the key” means a click rather than a long-press, and a special
note will be given if a long-press for more than one second is required.
● When a key-combination is required, do it in sequence. For example, 【*】+【#】+【F1】
means press “【*】” first and then press “【#】” and last press “【F1】”.
1. Standby Key
The camera enters standby mode if the power button is pressed for 3 seconds.
Press and hold power for 3 seconds to wake up the camera and it will perform the
system self-check again and return to the HOME position (If preset (0) position is set,
the camera will return to the preset (0) position).
2. Camera Selection
Select the camera’s address to control it.
3. Focus Control
Auto: Auto focus mode
Manual: Manual focus mode
Focus + (near): Press【FOCUS +】 key (Valid only in
manual focus mode)
Focus - (far): Press【FOCUS -】 key (Valid only in
manual focus mode)
Press and hold the keys, focusing will continue and
stop based on the key being pressed and released.
4. Zoom Control
ZOOM +: press【ZOOM +】key to zoom in
ZOOM - : press 【ZOOM -】key to zoom out
Press and hold the keys, the action of zoom will
continue until the key is released.
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5. Set and Clear Presets
Set Preset: press 【SET PRESET】 button, and then press
the number key 0-9 to set preset positions.
Note: 10 presets are available via the remote control.
Call Preset: Press a number key (0-9) to call a preset
position.
Clear Preset: Press【CLEAR PRESET】and then press the
number key 0-9 to clear the preset position.
Note: press the【#】 key three times to clear all presets.
6. Pan/Tilt Control
Up: press Down: press
Left: press Right: press
Back to middle position: press【HOME】
Press and hold the up/down/left/right key, the pan/tilt
movements will keep running, from slow to fast, until it
runs to the endpoint; the camera will stop as soon as the
key is released.
7. Menu Setting
【MENU】: Open / close the OSD menu
【HOME】: Camera lens back to the middle position;
Confirm button; Enter next menu
【↑】【↓】：Choose item
【←】【→】：Modify values
【BLC ON/OFF】：Turn on or off the back light
compensation
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8. Camera Remote Control Address Setting
【*】+【＃】+【F1】:Camera Address No.1
【*】+【＃】+【F2】:Camera Address No. 2
【*】+【＃】+【F3】:Camera Address No. 3
【*】+【＃】+【F4】:Camera Address No. 4
9. Key Combination
1) 【#】+【#】+【#】: Clear all presets
2) 【*】+【#】+【6】: Restore factory defaults
3) 【*】+【#】+【3】: Menu set to Chinese
4) 【*】+【#】+【4】: Menu set to English
5) 【*】+【#】+【9】: Flip switch
6) 【*】+【#】+Auto: Enter aging mode
7) 【#】+【*】+Auto: Exit aging mode
8) 【*】+【#】+Manual: Restore the default username, password, and IP
address
9) 【#】+【#】+【0】: Switch the video format to 1080P60
10)【#】+【#】+【1】: Switch the video format to 1080P50
11)【#】+【#】+【2】: Switch the video format to 1080I60
12)【#】+【#】+【3】: Switch the video format to 1080I50
13)【#】+【#】+【4】: Switch the video format to 720P60
14)【#】+【#】+【5】: Switch the video format to 720P50
15)【#】+【#】+【6】: Switch the video format to 1080P30
16)【#】+【#】+【7】: Switch the video format to 1080P25
17)【#】+【#】+【8】: Switch the video format to 720P30
18)【#】+【#】+【9】: Switch the video format to 720P25
Note: If the address of the former remote control is not address 1, the
camera will restore to address 1 when the unit is restored to factory
defaults. Users need to change the remote control address to address
1 to control the camera again.
Menu Introduction
Note: Users must exit the Menu for settings to apply.
1. Menu Control
【MENU】: Enter / exit the OSD menu or return to the previous menu
【HOME】: Enter next menu
【↑】【↓】：Choose item
【←】【→】：Modify values
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2. Menu Tree
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Network Configuration
Network Connection
Connection Modes
Direct connection: Connect the camera directly to the computer using an ethernet cable.
Internet connection mode: Connect the camera and computer to a router or switch and
access via the local area network (LAN).
Note: Ensure power and network connections are secured to prevent video issues
caused by poor connection quality.
The computer must be on the same subnet as the camera to connect successfully. The
device will not be accessible otherwise. The camera default IP address is 192.168.5.163,
therefore the computer must be connected to the 192.168.5.x subnet.
To connect to the camera, open the Local Area Connection Properties on the computer.
For Windows users right-click on the internet connection in the lower right corner of the
desktop.
Select “Open Network & Internet Settings”.
Select “Change Adapter Options”.
Right-click on your connection (Wi-Fi or Ethernet) and select “Properties”.
Select “Internet Protocol Version 4 (TCP/IPv4) as shown below and click “Properties”.
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For the following steps refer to the diagram below.
Click on the bubble for “Use the following IP address”
In the IP address field enter a non-conflicting IP address on the same subnet as the
camera. If there is another device with the same IP address you will not be able to connect.
In the example below we are using 192.168.5.200
In the Subnet mask field enter 255.255.255.0
In the Default gateway field type 192.168.5.1
You can leave the DNS fields blank.
Click OK to apply your settings.
NOTE: When you are finished configuring the camera you will need to return to this screen
and click the bubbles for “Obtain an IP address automatically” and “Obtain DNS server
automatically” to restore internet connectivity to your computer. Also make sure to
reconnect any ethernet cables you may have unplugged.
Web Browser Login
Web client Log In
Enter 192.168.5.163 in the address bar of your internet browser and click ‘Enter.’ If logged
in as an administrator (Default Username/Password: admin), users can preview and
configure in the Web Client. If logged in as a normal user (Default Username/Password:
user1 or user2), users can only preview with no options for configuration.
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Streaming
1. Video Stream Capture
Configurations -> Video Configure-> Video Encode
Configure the parameters according to the network environment.
Note: stream name live/av0 (live/ XXX)
Covered by one or more claims of the HEVC patents listed at patentlist.accessadvance.com
For example:
The default IP address of the camera is 192.168.5.163. The way to obtain the RTSP video
stream is as below
rtsp://192.168.5.163:554/live/av0（av0 mainstream）
rtsp://192.168.5.163:554/live/av1（av1 sub stream）
The default IP address of the camera is 192.168.5.163. the way to obtain RTMP video
stream is as below
rtmp://192.168.5.163:1935/live/av0（av0 mainstream）
rtmp://192.168.5.163:1935/live/av1（av1 sub stream）
2. Push Video Stream
Configurations -> Video Configure-> Stream Publish
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To push a RTMP stream to a public network server, the stream camera must be on the
public network, otherwise it will fail to connect to the server.
Host address: server address, which can be either a domain name or an IP address
Host port: server default port number
Stream name: live/test (live/XXX)
Username and password: the username and password set by the server, or leave it empty
Access URL：rtmp://host domain name: host port/live/xxx
Or (rtmp://host IP address: host port/live/xxx)
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Auto Rebooter
The BG-UPTZ line of cameras has an integrated Auto Reboot feature that allows
users to set a specific time for the camera to automatically restart to help avoid
issues caused by systems being on for extended periods of time. There are 3
available options: Daily, Weekly, and Monthly as shown below.
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Serial Port Communication and Control
The camera could be controlled through RS232/RS485 interface; RS232C serial parameter
are as follows: Baud rate: 2400/4800/9600/115200 bits/sec; Start bit: 1; data bits: 8; Stop
bit: 1; Parity: None.
VISCA Protocol Return Command
Ack/Completion Message
Command packet
Note
ACK
z0 41 FF
Returned when the command is accepted.
Completion
z0 51 FF
Returned when the command has been executed.
z = camera address + 8
Error Messages
Command packet
Note
Syntax Error
z0 60 02 FF
Returned when the command format is different or when a
command with illegal command parameters is accepted
Command Not Executable
z0 61 41 FF
Returned when a command cannot be executed due to
current conditions. For example, when commands
controlling the focus manually are received during auto
focus.
VISCA Protocol Control Command
Command
Function
Command packet
Note
AddressSet
Broadcast
88 30 0p FF
p：Address setting
IF_Clear
Broadcast
88 01 00 01 FF
I/F Clear
CommandCancel
8x 21 FF
CAM_Power
On
8x 01 04 00 02 FF
Power ON/OFF
Off
8x 01 04 00 03 FF
CAM_Zoom
Stop
8x 01 04 07 00 FF
Tele(Standard)
8x 01 04 07 02 FF
Wide(Standard)
8x 01 04 07 03 FF
Tele(Variable)
8x 01 04 07 2p FF
p = 0(low) - F(high)
Wide(Variable)
8x 01 04 07 3p FF
Direct
8x 01 04 47 0p 0q 0r 0s FF
pqrs: Zoom Position
CAM _Focus
Stop
8x 01 04 08 00 FF
Far(Standard)
8x 01 04 08 02 FF
Near(Standard)
8x 01 04 08 03 FF
Far(Variable)
8x 01 04 08 2p FF
p = 0(low) - F(high)
Near (Variable)
8x 01 04 08 3p FF
Direct
8x 01 04 48 0p 0q 0r 0s FF
pqrs: Focus Position
Auto Focus
8x 01 04 38 02 FF
Manual Focus
8x 01 04 38 03 FF
One Push mode
8x 01 04 38 04 FF
CAM _Zoom Focus
Direct
8x 01 04 47 0p 0q 0r 0s
0t 0u 0v 0w FF
pqrs: Zoom Position
tuvw: Focus Position
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BZBGEAR BG-UPTZ PRODUCT MANUAL
Command
Function
Command packet
Note
CAM_AFSensitivity
High
8x 01 04 58 01 FF
Focus sensitivity Setting
Normal
8x 01 04 58 02 FF
Low
8x 01 04 58 03 FF
CAM_AFZone
Top
8x 01 04 AA 00 FF
Focus Region Setting
Center
8x 01 04 AA 01 FF
Bottom
8x 01 04 AA 02 FF
ALL
8x1 01 04 AA 03 FF
CAM_WB
One Push mode
8x 01 04 35 03 FF
One Push Trigger
8x 01 04 10 05 FF
One Push WB Trigger (Enabled during One
Push WB mode)
CAM_WB Mode
8x 01 04 35 pq FF
pq = 00--33 WBMode
CAM_AWBSensitivity
Low
8x 01 04 A9 00 FF
WB Sensitivity Setting
Normal
8x 01 04 A9 01 FF
High
8x 01 04 A9 02 FF
CAM _RGain
Reset
8x 01 04 03 00 FF
Manual Control of R Gain
Up
8x 01 04 03 02 FF
Down
8x 01 04 03 03 FF
Direct
8x 01 04 43 00 00 0p 0q FF
pq: R Gain
Command
Function
Command packet
Note
CAM_ Bgain
Reset
8x 01 04 04 00 FF
Manual Control of B Gain
Up
8x 01 04 04 02 FF
Down
8x 01 04 04 03 FF
Direct
8x 01 04 44 00 00 0p 0q FF
pq: B Gain
CAM_AE
Full Auto
8x 01 04 39 00 FF
Automatic Exposure mode
Manual
8x 01 04 39 03 FF
Manual Control mode
Shutter priority
8x 01 04 39 0A FF
Shutter Priority Automatic Exposure mode
Iris priority
8x 01 04 39 0B FF
Iris Priority Automatic Exposure mode
Bright
8x 01 04 39 0D FF
Bright mode
CAM_Shutter
Reset
8x 01 04 0A 00 FF
Shutter Setting
Up
8x 01 04 0A 02 FF
Down
8x 01 04 0A 03 FF
Direct
8x 01 04 4A 00 00 0p 0q FF
pq: Shutter Position
CAM_Iris
Reset
8x 01 04 0B 00 FF
Iris Setting
Up
8x 01 04 0B 02 FF
Down
8x 01 04 0B 03 FF
Direct
8x 01 04 4B 00 00 0p 0q FF
pq: Iris Position
CAM_Gain Limit
Reset
8x 01 04 0C 00 FF
Gain Limit Setting
Up
8x 01 04 0C 02 FF
Down
8x 01 04 0C 03 FF
Gain Limit
8x 01 04 2C 0p FF
p: Gain Positon
CAM_Bright
Reset
8x 01 04 0D 00 FF
Bright Setting
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BZBGEAR BG-UPTZ PRODUCT MANUAL
Up
8x 01 04 0D 02 FF
Down
8x 01 04 0D 03 FF
Direct
8x 01 04 4D 00 00 0p 0q FF
pq: Bright Positon
CAM_ExpComp
On
8x 01 04 3E 02 FF
Exposure Compensation ON/OFF
Off
8x 01 04 3E 03 FF
Reset
8x 01 04 0E 00 FF
Exposure Compensation Amount Setting
Up
8x 01 04 0E 02 FF
Down
8x 01 04 0E 03 FF
Direct
8x 01 04 4E 00 00 0p 0q FF
pq: ExpComp Position
CAM_Back Light
On
8x 01 04 33 02 FF
Back Light
Compensation
Off
8x 01 04 33 03 FF
CAM_WDRStrength
Reset
8x 01 04 21 00 FF
WDR Level Setting
Up
8x 01 04 21 02 FF
Down
8x 01 04 21 03 FF
Direct
8x 01 04 51 00 00 00 0p FF
p: WDR Level Positon
CAM_NR
2D
8x 01 04 53 0p FF
P=0-7 0:OFF
3D
8x 01 04 54 0p FF
P=0-8 0:OFF
CAM_Gamma
8x 01 04 5B 0p FF
p = 0 – 4 0：Default 1：0.45 2：0.50 3：
0.55 4：0.63
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BZBGEAR BG-UPTZ PRODUCT MANUAL
Command
Function
Command packet
Note
CAM_Low-Light
Mode
ON
8x 01 04 2D 01 FF
Low-Light Mode Setting
OFF
8x 01 04 2D 00 FF
CAM_Flicker
OFF
8x 01 04 23 00 FF
OFF
50HZ
8x 01 04 23 01 FF
50HZ
60HZ
8x 01 04 23 02 FF
60HZ
CAM_Aperture
Reset
8x 01 04 02 00 FF
Aperture Control
Up
8x 01 04 02 02 FF
Down
8x 01 04 02 03 FF
Direct
8x 01 04 42 00 00 0p 0q FF
pq: Aperture Gain
CAM_Picture effect
B&W-Mode
8x 01 04 63 04 FF
Picture effect Setting
OFF
8x 01 04 63 00 FF
CAM_Memory
Reset
8x 01 04 3F 00 pq FF
pq: Memory Number (=0 to 254)
Corresponds to 0 to 9 on the Remote
Commander
Set
8x 01 04 3F 01 pq FF
Recall
8x 01 04 3F 02 pq FF
CAM_LR_Reverse
On
8x 01 04 61 02 FF
Image Flip Horizontal ON/OFF
Off
8x 01 04 61 03 FF
CAM_PictureFlip
On
8x 01 04 66 02 FF
Image Flip Vertical ON/OFF
Off
8x 01 04 66 03 FF
CAM_ColorSaturatio
n
Direct
8x 01 04 49 00 00 00 0p FF
P=0-E
0:60% 1:70% 2:80% 3:90% 4:100%
5:110% 6:120% 7:130% 8:140% 9:150%
10:160% 11:160% 12:180% 13:190%
14:200%
CAM_IDWrite
8x 01 04 22 0p 0q 0r 0s FF
pqrs: Camera ID (=0000 to FFFF)
SYS_Menu
ON
8x 01 04 06 06 02 FF
Turn on the menu screen
OFF
8x 01 04 06 06 03 FF
Turn off the menu screen
IR_Receive
ON
8x 01 06 08 02 FF
IR(remote commander)receive On/Off
OFF
8x 01 06 08 03 FF
IR_ReceiveReturn
On
8x 01 7D 01 03 00 00 FF
IR(remote commander)receive message via the
VISCA communication ON/OFF
Off
8x 01 7D 01 13 00 00 FF
CAM_SettingReset
Reset
8x 01 04 A0 10 FF
Reset Factory Setting
CAM_Brightness
Direct
8x 01 04 A1 00 00 0p 0q FF
pq: Brightness Position
CAM_Contrast
Direct
8x 01 04 A2 00 00 0p 0q FF
pq: Contrast Position
CAM_Flip
OFF
8x 01 04 A4 00 FF
Single Command For Video Flip
Flip-H
8x 01 04 A4 01 FF
Flip-V
8x 01 04 A4 02 FF
Flip-HV
8x 01 04 A4 03 FF
CAM_VideoSystem
Set camera video
system
8x 01 06 35 00 0p FF
P: 0~E Video format
0:1080P60 5:720P50
1:1080P50 6:1080P30
2:1080i60 7:1080P25
3:1080i50 8:720P30
4:720P60 9:720P25
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BZBGEAR BG-UPTZ PRODUCT MANUAL
Command
Function
Command packet
Note
Pan_tiltDrive
Up
8x 01 06 01 VV WW 03 01 FF
VV: Pan speed 0x01 (low speed) to 0x18 (high
speed)
WW: Tilt speed 0x01 (low speed) to 0x14 (high
speed)
YYYY: Pan Position
ZZZZ: Tilt Position
Down
8x 01 06 01 VV WW 03 02 FF
Left
8x 01 06 01 VV WW 01 03 FF
Right
8x 01 06 01 VV WW 02 03 FF
Upleft
8x 01 06 01 VV WW 01 01 FF
Upright
8x 01 06 01 VV WW 02 01 FF
DownLeft
8x 01 06 01 VV WW 01 02 FF
DownRight
8x 01 06 01 VV WW 02 02 FF
Stop
8x 01 06 01 VV WW 03 03 FF
AbsolutePosition
8x 01 06 02 VV WW
0Y 0Y 0Y 0Y 0Z 0Z 0Z 0Z FF
RelativePosition
8x 01 06 03 VV WW
0Y 0Y 0Y 0Y 0Z 0Z 0Z 0Z FF
Home
8x 01 06 04 FF
Reset
8x 01 06 05 FF
Pan-tilt LimitSet
Set
8x 01 06 07 00 0W
0Y 0Y 0Y 0Y 0Z 0Z 0Z 0Z FF
Clear
8x 01 06 07 01 0W
07 0F 0F 0F 07 0F 0F 0F FF
W:1 Up Right 0:Down Left
YYYY: Pan Limit Position(TBD)
ZZZZ: Tilt Limit Position(TBD)
VISCA Protocol Inquiry Command
Command
Command Packet
Return Packet
Note
CAM_PowerInq
8x 09 04 00 FF
y0 50 02 FF
On
y0 50 03 FF
Off (Standby)
CAM_ZoomPosInq
8x 09 04 47 FF
y0 50 0p 0q 0r 0s FF
pqrs: Zoom Position
CAM_FocusAFModeInq
8x 09 04 38 FF
y0 50 02 FF
Auto Focus
y0 50 03 FF
Manual Focus
y0 50 04 FF
One Push mode
CAM_FocusPosInq
8x 09 04 48 FF
y0 50 0p 0q 0r 0s FF
pqrs: Focus Position
CAM_AFSensitivityInq
8x 09 04 58 FF
y0 50 01 FF
High
y0 50 02 FF
Normal
y0 50 03 FF
Low
CAM_AFZoneInq
8x 09 04 AA FF
y0 01 04 AA 00 FF
Top
y0 01 04 AA 01 FF
Center
y0 01 04 AA 02 FF
Bottom
y0 01 04 AA 03 FF
All
CAM_WBModeInq
8x 09 04 35 FF
y0 50 pq FF
Auto
pq =WBMode
CAM_AWBSensitivityInq
8x 09 04 A9 FF
y0 50 00 FF
Low
y0 50 01 FF
Normal
y0 50 02 FF
High
CAM_RGainInq
8x 09 04 43 FF
y0 50 0B FF
7000K
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BZBGEAR BG-UPTZ PRODUCT MANUAL
Command
Command Packet
Return Packet
Note
CAM_BGainInq
8x 09 04 44 FF
y0 50 00 00 0p 0q FF
pq: B Gain
CAM_AEModeInq
8x 09 04 39 FF
y0 50 00 FF
Full Auto
y0 50 03 FF
Manual
y0 50 0A FF
Shutter priority
y0 50 0B FF
Iris priority
y0 50 0D FF
Bright
CAM_ShutterPosInq
8x 09 04 4A FF
y0 50 00 00 0p 0q FF
pq: Shutter Position
CAM_IrisPosInq
8x 09 04 4B FF
y0 50 00 00 0p 0q FF
pq: Iris Position
CAM_Gain LimitInq
8x 09 04 2C FF
y0 50 0p FF
p: Gain Positon
CAM_ BrightPosiInq
8x 09 04 4D FF
y0 50 00 00 0p 0q FF
pq: Bright Position
CAM_ExpCompModeInq
8x 09 04 3E FF
y0 50 02 FF
On
y0 50 03 FF
Off
CAM_ExpCompPosInq
8x 09 04 4E FF
y0 50 00 00 0p 0q FF
pq: ExpComp Position
CAM_BacklightModeInq
8x 09 04 33 FF
y0 50 02 FF
On
y0 50 03 FF
Off
CAM_WDRStrengthInq
8x 09 04 51 FF
y0 50 00 00 00 0p FF
p: WDR Strength
CAM_NRLevel(2D) Inq
8x 09 04 53 FF
y0 50 0p FF
P: 2DNRLevel
CAM_NRLevel(3D) Inq
8x 09 04 54 FF
y0 50 0p FF
P:3D NRLevel
CAM_FlickerModeInq
8x 09 04 55 FF
y0 50 0p FF
p: Flicker Settings(0: OFF, 1:
50Hz, 2:60Hz)
CAM_ApertureInq
8x 09 04 42 FF
y0 50 00 00 0p 0q FF
pq: Aperture Gain
CAM_PictureEffectModeInq
8x 09 04 63 FF
y0 50 00 FF
Off
y0 50 04 FF
B&W
CAM_MemoryInq
8x 09 04 3F FF
y0 50 0p FF
p: Memory number last
operated.
SYS_MenuModeInq
8x 09 06 06 FF
y0 50 02 FF
On
y0 50 03 FF
Off
CAM_LR_ReverseInq
8x 09 04 61 FF
y0 50 02 FF
On
y0 50 03 FF
Off
CAM_PictureFlipInq
8x 09 04 66 FF
y0 50 02 FF
On
y0 50 03 FF
Off
CAM_ColorSaturationInq
8x 09 04 49 FF
y0 50 00 00 00 0p FF
p: Color Gain setting 0h (60%)
to Eh (130%)
CAM_IDInq
8x 09 04 22 FF
y0 50 0p FF
p: Gamma ID
IR_ReceiveInq
8x 09 06 08 FF
y0 50 02 FF
On
y0 50 03 FF
Off
IR_ReceiveReturn
y0 07 7D 01 04 00 FF
Power ON/OFF
y0 07 7D 01 04 07 FF
Zoom tele/wide
y0 07 7D 01 04 38 FF
AF ON/OFF
y0 07 7D 01 04 33 FF
Camera _Backlight
y0 07 7D 01 04 3F FF
Camera _Memery
y0 07 7D 01 06 01 FF
Pan_titleDriver
CAM_BrightnessInq
8x 09 04 A1 FF
y0 50 00 00 0p 0q FF
pq: Brightness Position
CAM_ContrastInq
8x 09 04 A2 FF
y0 50 00 00 0p 0q FF
pq: Contrast Position
CAM_FlipInq
8x 09 04 A4 FF
y0 50 00 FF
Off
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BZBGEAR BG-UPTZ PRODUCT MANUAL
Command
Command Packet
Return Packet
Note
y0 50 01 FF
Flip-H
y0 50 02 FF
Flip-V
y0 50 03 FF
Flip-HV
CAM_GammaInq
8x 09 04 5B FF
y0 50 0p FF
p: Gamma setting
CAM_Low-LightModeInq
8x 09 04 2D FF
y0 50 00 FF
OFF
y0 50 01 FF
ON
CAM_VersionInq
8x 09 00 02 FF
y0 50 ab cd
mn pq rs tu vw FF
ab cd : vender ID ( 0220 )
mn pq : model ID
rs tu : ARM Version
vw : reserve
VideoSystemInq
8x 09 06 23 FF
y0 50 0p FF
P: 0~E Video format
0:1080P60 5:720P50
1:1080P50 6:1080P30
2:1080i60 7:1080P25
3:1080i50 8:720P30
4:720P60 9:720P25
Pan-tiltMaxSpeedInq
8x 09 06 11 FF
y0 50 ww zz FF
ww: Pan Max Speed
zz: Tilt Max Speed
Pan-tiltPosInq
8x 09 06 12 FF
y0 50 0w 0w 0w 0w
0z 0z 0z 0z FF
wwww: Pan Position
zzzz: Tilt Position
Pelco-D Protocol Command List
Function
Byte1
Byte2
Byte3
Byte4
Byte5
Byte6
Byte7
Up
0xFF
Address
0x00
0x08
Pan Speed
Tilt Speed
SUM
Down
0xFF
Address
0x00
0x10
Pan Speed
Tilt Speed
SUM
Left
0xFF
Address
0x00
0x04
Pan Speed
Tilt Speed
SUM
Right
0xFF
Address
0x00
0x02
Pan Speed
Tilt Speed
SUM
Upleft
0xFF
Address
0x00
0x0C
Pan Speed
Tilt Speed
SUM
Upright
0xFF
Address
0x00
0x0A
Pan Speed
Tilt Speed
SUM
DownLeft
0xFF
Address
0x00
0x14
Pan Speed
Tilt Speed
SUM
DownRight
0xFF
Address
0x00
0x12
Pan Speed
Tilt Speed
SUM
Zoom In
0xFF
Address
0x00
0x20
0x00
0x00
SUM
Zoom Out
0xFF
Address
0x00
0x40
0x00
0x00
SUM
Focus Far
0xFF
Address
0x00
0x80
0x00
0x00
SUM
Focus Near
0xFF
Address
0x01
0x00
0x00
0x00
SUM
Stop
0xFF
Address
0x00
0x00
0x00
0x00
SUM
Set Preset
0xFF
Address
0x00
0x03
0x00
Preset ID
SUM
Clear Preset
0xFF
Address
0x00
0x05
0x00
Preset ID
SUM
Call Preset
0xFF
Address
0x00
0x07
0x00
Preset ID
SUM
Query Pan Position
0xFF
Address
0x00
0x51
0x00
0x00
SUM
Query Pan Position
Response
0xFF
Address
0x00
0x59
Value High
Byte
Value Low
Byte
SUM
Query Tilt Position
0xFF
Address
0x00
0x53
0x00
0x00
SUM
Query Tilt Position
Response
0xFF
Address
0x00
0x5B
Value High
Byte
Value Low
Byte
SUM
Query Zoom Position
0xFF
Address
0x00
0x55
0x00
0x00
SUM
Query Zoom Position
Response
0xFF
Address
0x00
0x5D
Value High
Byte
Value Low
Byte
SUM
Address: 830 National Drive #140, Sacramento, CA 95834, USA · Tel: +1(888)499-9906 · Email: support@bzbgear.com 31
BZBGEAR BG-UPTZ PRODUCT MANUAL
Pelco-P Protocol Command List
Function
Byte1
Byte2
Byte3
Byte4
Byte5
Byte6
Byte7
Byte8
Up
0xA0
Address
0x00
0x08
Pan Speed
Tilt Speed
0xAF
XOR
Down
0xA0
Address
0x00
0x10
Pan Speed
Tilt Speed
0xAF
XOR
Left
0xA0
Address
0x00
0x04
Pan Speed
Tilt Speed
0xAF
XOR
Right
0xA0
Address
0x00
0x02
Pan Speed
Tilt Speed
0xAF
XOR
Upleft
0xA0
Address
0x00
0x0C
Pan Speed
Tilt Speed
0xAF
XOR
Upright
0xA0
Address
0x00
0x0A
Pan Speed
Tilt Speed
0xAF
XOR
DownLeft
0xA0
Address
0x00
0x14
Pan Speed
Tilt Speed
0xAF
XOR
DownRight
0xA0
Address
0x00
0x12
Pan Speed
Tilt Speed
0xAF
XOR
Zoom In
0xA0
Address
0x00
0x20
0x00
0x00
0xAF
XOR
Zoom Out
0xA0
Address
0x00
0x40
0x00
0x00
0xAF
XOR
Stop
0xA0
Address
0x00
0x00
0x00
0x00
0xAF
XOR
Focus Far
0xA0
Address
0x01
0x00
0x00
0x00
0xAF
XOR
Focus Near
0xA0
Address
0x02
0x00
0x00
0x00
0xAF
XOR
Set Preset
0xA0
Address
0x00
0x03
0x00
Preset ID
0xAF
XOR
Clear Preset
0xA0
Address
0x00
0x05
0x00
Preset ID
0xAF
XOR
Call Preset
0xA0
Address
0x00
0x07
0x00
Preset ID
0xAF
XOR
Query Pan Position
0xA0
Address
0x00
0x51
0x00
0x00
0xAF
XOR
Query Pan Position
Response
0xA0
Address
0x00
0x59
Value High
Byte
Value Low
Byte
0xAF
XOR
Query Tilt Position
0xA0
Address
0x00
0x53
0x00
0x00
0xAF
XOR
Query Tilt Position
Response
0xA0
Address
0x00
0x5B
Value High
Byte
Value Low
Byte
0xAF
XOR
Query Zoom Position
0xA0
Address
0x00
0x55
0x00
0x00
0xAF
XOR
Query Zoom Position
Response
0xA0
Address
0x00
0x5D
Value High
Byte
Value Low
Byte
0xAF
XOR
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BZBGEAR BG-UPTZ PRODUCT MANUAL
Maintenance and Troubleshooting
Maintenance
1. Power off the camera and disconnect the power adapter if it’s not in use for long
periods of time.
2. Use a soft cloth or tissue to clean the camera cover.
3. Wipe it with a soft, dry cloth when cleaning the camera lens. Wipe it gently with a
mild detergent if needed. Do not use strong or corrosive detergents to avoid
scratching the lens and affecting the video quality.
Troubleshooting
1. No video output
● Check whether the camera power supply is connected, the voltage is normal,
and the power indicator is lit.
● Check whether the camera performed a self-test after restart.
● Check whether the bottom of the DIP switch is the normal operating mode.
● Verify that the output cable and display monitor are working properly.
2. Image cuts out
● Verify that the output cable and video display are working properly.
3. Image distorts when camera is moving
● Check whether the camera installation position is solid.
● Check whether there is machinery or objects nearby that could be
transmitting vibration to the camera.
4. Remote control does not work
● Verify the remote control address is set to 1.
● Check remote control batteries.
● Verify the camera is in the normal operating mode.
● Verify the OSD has been exited. Camera cannot be controlled while the menu
is being displayed.
5. Serial port not working
● Verify that the camera serial device protocol, baud rate, address is correct.
● Check whether the control cable is connected properly.
● Check whether the camera working mode is the normal operating mode.
6. Cannot connect to Web UI
● Check whether the camera output is being displayed normally.
● Check whether the network cable is connected properly (Ethernet port yellow
light flashes to indicate normal network cable connection).
● Verify your computer is connected to the same subnet as the camera.
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BZBGEAR BG-UPTZ PRODUCT MANUAL
Tech Support
Have technical questions? We may have answered them already!
Please visit BZBGEAR’s support page (bzbgear.com/support) for helpful information and
tips regarding our products. Here you will find our Knowledge Base
(bzbgear.com/knowledge-base) with detailed tutorials, quick start guides, and step-by-step
troubleshooting instructions. Or explore our YouTube channel, BZB TV
(youtube.com/c/BZBTVchannel), for help setting up, configuring, and other helpful how-to
videos about our gear.
Need more in-depth support? Connect with one of our technical specialists directly:
Phone
1.888.499.9906
Email
support@bzbgear.com
Live Chat
bzbgear.com
Limited Product Warranty Terms
Pro Line: 5-year warranty from the date of purchase for AV/Broadcasting products bought
on or after August 1, 2024.
Essential Line: 3-year warranty from the date of purchase for AV/Broadcasting products
bought on or after August 1, 2024.
Cables: Lifetime Limited Product Warranty.
For complete warranty information, please visit bzbgear.com/warranty.
For questions, please call 1.888.499.9906 or email support@bzbgear.com.
Mission Statement
BZBGEAR is a breakthrough manufacturer of high-quality, innovative audiovisual equipment
ranging from AVoIP, professional broadcasting, conferencing, home theater, to live
streaming solutions. We pride ourselves on unparalleled customer support and services.
Our team offers system design consultation, and highly reviewed technical support for all
the products in our catalog. BZBGEAR delivers quality products designed with users in
mind.
Copyright
All the contents in this manual and its copyright are owned by BZBGEAR. No one is allowed
to imitate, copy, or translate this manual without BZBGEAR’s permission. This manual
contains no guarantee, standpoint expression or other implies in any form. Product
specification and information in this manual is for reference only and subject to change
without notice.
All rights reserved. No reproducing is allowed without acknowledgement.
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