User Guide
www.hp.com/videos/LaserJet
www.hp.com/support/ljM528mfp
LaserJet Enterprise MFP M528
LaserJet Enterprise Flow MFP M528
HP LaserJet Enterprise MFP M528
User Guide
Copyright and License
© Copyright 2019 HP Development Company,
L.P.
Reproduction, adaptation, or translation without
prior written permission is prohibited, except as
allowed under the copyright laws.
The information contained herein is subject to
change without notice.
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constituting an additional warranty. HP shall not
be liable for technical or editorial errors or
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Edition 1, 4/2019
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Table of contents
1 Printer overview ........................................................................................................................................................................................ 1
Warning icons ............................................................................................................................................................................ 1
Potential shock hazard ............................................................................................................................................................ 3
Printer views .............................................................................................................................................................................. 4
Printer front view ................................................................................................................................................. 4
Printer back view .................................................................................................................................................. 5
Interface ports ...................................................................................................................................................... 6
Control-panel view ............................................................................................................................................... 7
How to use the touchscreen control panel ................................................................................. 8
Printer specications ............................................................................................................................................................. 10
Technical specications .................................................................................................................................... 10
Supported operating systems ......................................................................................................................... 12
Mobile printing solutions .................................................................................................................................. 14
Printer dimensions ............................................................................................................................................ 14
Power consumption, electrical specications, and acoustic emissions .................................................... 15
Operating-environment range ........................................................................................................................ 15
Printer hardware setup and software installation ............................................................................................................ 16
2 Paper trays .............................................................................................................................................................................................. 17
Introduction ............................................................................................................................................................................. 17
Load paper to Tray 1 ............................................................................................................................................................. 18
Load paper to Tray 1 (multipurpose tray) ..................................................................................................... 18
Tray 1 paper orientation ................................................................................................................................... 19
Use alternative letterhead mode .................................................................................................................... 20
Enable Alternative Letterhead Mode by using the printer control-panel menus ............... 20
Load paper to Tray 2 and the 550-sheet trays ................................................................................................................. 21
Load paper to Tray 2 and the 550-sheet trays ............................................................................................ 21
Tray 2 and the 550-sheet trays paper orientation ...................................................................................... 23
Use alternative letterhead mode .................................................................................................................... 20
Enable Alternative Letterhead Mode by using the printer control-panel menus ............... 20
Load and print envelopes ..................................................................................................................................................... 25
Print envelopes .................................................................................................................................................. 25
ENWW iii
Envelope orientation ......................................................................................................................................... 25
Load and print labels ............................................................................................................................................................. 26
Manually feed labels ......................................................................................................................................... 26
Label orientation ............................................................................................................................................... 26
Use the convenience stapler (f, c, and z models) .............................................................................................................. 27
Use the stapler ................................................................................................................................................... 27
3 Supplies, accessories, and parts .......................................................................................................................................................... 29
Order supplies, accessories, and parts ............................................................................................................................... 30
Ordering .............................................................................................................................................................. 30
Supplies and accessories ................................................................................................................................. 30
Maintenance/long-life consumables .............................................................................................................. 31
Customer self-repair parts ............................................................................................................................... 31
Congure the HP toner-cartridge-protection supply settings ........................................................................................ 33
Introduction ........................................................................................................................................................ 33
Enable or disable the Cartridge Policy feature ............................................................................................. 34
Use the printer control panel to enable the Cartridge Policy feature ................................... 34
Use the printer control panel to disable the Cartridge Policy feature .................................. 34
Use the HP Embedded Web Server (EWS) to enable the Cartridge Policy feature ............. 34
Use the HP Embedded Web Server (EWS) to disable the Cartridge Policy feature ............ 35
Troubleshoot Cartridge Policy control panel error messages ............................................... 35
Enable or disable the Cartridge Protection feature ...................................................................................... 36
Use the printer control panel to enable the Cartridge Protection feature ........................... 36
Use the printer control panel to disable the Cartridge Protection feature .......................... 36
Use the HP Embedded Web Server (EWS) to enable the Cartridge Protection feature ..... 37
Use the HP Embedded Web Server (EWS) to disable the Cartridge Protection feature .... 37
Troubleshoot Cartridge Protection control panel error messages ....................................... 38
Replace the toner cartridge .................................................................................................................................................. 39
Cartridge information ....................................................................................................................................... 39
Remove and replace the cartridge .................................................................................................................. 40
Replace the staple cartridge (f, c, and z models) .............................................................................................................. 44
Introduction ........................................................................................................................................................ 44
Remove and replace the staple cartridge ...................................................................................................... 44
4 Print .......................................................................................................................................................................................................... 47
Print tasks (Windows) ............................................................................................................................................................ 48
How to print (Windows) .................................................................................................................................... 48
Automatically print on both sides (Windows) ............................................................................................... 48
Manually print on both sides (Windows) ........................................................................................................ 49
Print multiple pages per sheet (Windows) .................................................................................................... 49
Select the paper type (Windows) .................................................................................................................... 50
iv ENWW
Additional print tasks ........................................................................................................................................ 51
Print tasks (macOS) ............................................................................................................................................................... 52
How to print (macOS) ........................................................................................................................................ 52
Automatically print on both sides (macOS) ................................................................................................... 52
Manually print on both sides (macOS) ........................................................................................................... 52
Print multiple pages per sheet (macOS) ........................................................................................................ 53
Select the paper type (macOS) ........................................................................................................................ 53
Additional print tasks ........................................................................................................................................ 51
Store print jobs on the printer to print later or print privately ........................................................................................ 55
Introduction ........................................................................................................................................................ 55
Create a stored job (Windows) ......................................................................................................................... 55
Create a stored job (macOS) ............................................................................................................................ 56
Print a stored job ............................................................................................................................................... 57
Delete a stored job ............................................................................................................................................ 58
Delete a job that is stored on the printer .................................................................................. 58
Change the job storage limit ....................................................................................................... 58
Information sent to printer for Job Accounting purposes ........................................................................... 58
Mobile printing ........................................................................................................................................................................ 59
Introduction ........................................................................................................................................................ 59
Wi-Fi, Wi-Fi Direct Print, NFC, and BLE printing ............................................................................................ 60
Enable wireless printing ............................................................................................................... 60
Change the Wi-Fi Direct name .................................................................................................... 60
HP ePrint via email ............................................................................................................................................ 61
AirPrint ................................................................................................................................................................. 61
Android embedded printing ............................................................................................................................. 62
Print from a USB ash drive ................................................................................................................................................. 63
Enable the USB port for printing ..................................................................................................................... 64
Method one: Enable the USB port from the printer control panel ........................................ 64
Method two: Enable the USB port from the HP Embedded Web Server (network-
connected printers only) .............................................................................................................. 64
Print USB documents ........................................................................................................................................ 64
Print using high-speed USB 2.0 port (wired) ..................................................................................................................... 66
Enable the high-speed USB port for printing ................................................................................................ 67
Method one: Enable the high-speed USB 2.0 port from the printer control panel
menus ............................................................................................................................................. 67
Method two: Enable the high-speed USB 2.0 port from the HP Embedded Web
Server (network-connected printers only) ................................................................................ 67
5 Copy .......................................................................................................................................................................................................... 69
Make a copy ............................................................................................................................................................................. 69
Copy on both sides (duplex) ................................................................................................................................................. 71
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Additional copy tasks ............................................................................................................................................................. 72
6 Scan .......................................................................................................................................................................................................... 73
Set up Scan to Email .............................................................................................................................................................. 74
Introduction ........................................................................................................................................................ 74
Before you begin ................................................................................................................................................ 74
Step one: Access the HP Embedded Web Server (EWS) .............................................................................. 74
Step two: Congure the Network Identication settings ............................................................................ 75
Step three: Congure the Send to Email feature .......................................................................................... 77
Method one: Basic conguration using the Email Setup Wizard ........................................... 77
Method two: Advanced conguration using the Email Setup ................................................ 80
Step four: Congure the Quick Sets (optional) .............................................................................................. 84
Step ve: Set up Send to Email to use Oice 365 Outlook (optional) ....................................................... 86
Introduction ................................................................................................................................... 86
Congure the outgoing email server (SMTP) to send an email from an Oice 365
Outlook account ............................................................................................................................ 86
Set up Scan to Network Folder ............................................................................................................................................ 88
Introduction ........................................................................................................................................................ 88
Before you begin ................................................................................................................................................ 88
Step one: Access the HP Embedded Web Server (EWS) .............................................................................. 74
Step two: Set up Scan to Network Folder ...................................................................................................... 90
Method one: Use the Scan to Network Folder Wizard ............................................................ 90
Method two: Use Scan to Network Folder Setup ..................................................................... 92
Step one: Begin the conguration ......................................................................... 92
Step two: Congure the Scan to Network Folder settings ................................. 93
Step three: Complete the conguration ............................................................. 102
Set up Scan to SharePoint® (Flow models only) ............................................................................................................. 103
Introduction ...................................................................................................................................................... 103
Before you begin ............................................................................................................................................. 103
Step one: Access the HP Embedded Web Server (EWS) .............................................................................. 74
Step two: Enable Scan to SharePoint® and create a Scan to SharePoint Quick Set ............................. 104
Scan a le directly to a Microsoft® SharePoint site .................................................................................... 106
Quick set scan settings and options for Scan to SharePoint® ................................................................. 107
Set up Scan to USB Drive .................................................................................................................................................... 109
Introduction ...................................................................................................................................................... 109
Step one: Access the HP Embedded Web Server (EWS) .............................................................................. 74
Step two: Enable Scan to USB Drive ............................................................................................................. 110
Step three: Congure the Quick Sets (optional) ......................................................................................... 110
Default scan settings for Scan to USB Drive setup .................................................................................... 111
Default le settings for Save to USB Setup ................................................................................................. 111
Scan to email ........................................................................................................................................................................ 113
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Introduction ...................................................................................................................................................... 113
Scan to email ................................................................................................................................................... 113
Scan to job storage .............................................................................................................................................................. 116
Introduction ...................................................................................................................................................... 116
Scan to job storage on the printer ................................................................................................................ 116
Print from job storage on the printer ........................................................................................................... 118
Scan to network folder ....................................................................................................................................................... 119
Introduction ...................................................................................................................................................... 119
Scan to network folder ................................................................................................................................... 119
Scan to SharePoint .............................................................................................................................................................. 121
Introduction ...................................................................................................................................................... 121
Scan to SharePoint .......................................................................................................................................... 121
Scan to USB drive ................................................................................................................................................................. 123
Introduction ...................................................................................................................................................... 123
Scan to USB drive ............................................................................................................................................ 123
Use HP JetAdvantage business solutions ........................................................................................................................ 124
Additional scan tasks .......................................................................................................................................................... 125
7 Fax .......................................................................................................................................................................................................... 127
Set up fax .............................................................................................................................................................................. 128
Introduction ...................................................................................................................................................... 128
Set up fax by using the printer control panel ............................................................................................. 128
Change fax congurations ................................................................................................................................................. 129
Fax dialing settings ......................................................................................................................................... 129
General fax send settings .............................................................................................................................. 130
Fax receive settings ........................................................................................................................................ 130
Send a fax ............................................................................................................................................................................. 131
Additional fax tasks ............................................................................................................................................................. 133
8 Manage the printer .............................................................................................................................................................................. 135
Advanced conguration with the HP Embedded Web Server (EWS) ........................................................................... 136
Introduction ...................................................................................................................................................... 136
How to access the HP Embedded Web Server (EWS) ................................................................................ 136
HP Embedded Web Server features ............................................................................................................. 138
Information tab ........................................................................................................................... 138
General tab .................................................................................................................................. 138
Copy/Print tab ............................................................................................................................. 139
Scan/Digital Send tab ................................................................................................................ 140
Fax tab .......................................................................................................................................... 141
Supplies tab ................................................................................................................................. 142
Troubleshooting tab ................................................................................................................... 142
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Security tab ................................................................................................................................. 142
HP Web Services tab .................................................................................................................. 143
Networking tab ........................................................................................................................... 143
Other Links list ............................................................................................................................ 145
Congure IP network settings ........................................................................................................................................... 146
Printer sharing disclaimer .............................................................................................................................. 146
View or change network settings ................................................................................................................. 146
Rename the printer on a network ................................................................................................................ 146
Manually congure IPv4 TCP/IP parameters from the control panel ..................................................... 147
Manually congure IPv6 TCP/IP parameters from the control panel ..................................................... 147
Link speed and duplex settings .................................................................................................................... 148
Printer security features ..................................................................................................................................................... 149
Introduction ...................................................................................................................................................... 149
Security statements ....................................................................................................................................... 149
Assign an administrator password ............................................................................................................... 150
Use the HP Embedded Web Server (EWS) to set the password ......................................... 150
Provide user access credentials at the printer control panel .............................................. 150
IP Security ......................................................................................................................................................... 151
Encryption support: HP High Performance Secure Hard Disks ................................................................ 151
Lock the formatter .......................................................................................................................................... 151
Energy-conservation settings ........................................................................................................................................... 152
Print with EconoMode .................................................................................................................................... 153
Congure EconoMode from the print driver ........................................................................... 153
Congure EconoMode from the printer control panel .......................................................... 153
Set the sleep timer and congure the printer to use 1 watt or less of power ...................................... 153
Set the sleep schedule ................................................................................................................................... 154
HP Web Jetadmin ................................................................................................................................................................. 154
Software and rmware updates ........................................................................................................................................ 154
9 Solve problems ..................................................................................................................................................................................... 155
Customer support ................................................................................................................................................................ 156
Control panel help system ................................................................................................................................................. 156
Reset factory settings ......................................................................................................................................................... 157
Introduction ...................................................................................................................................................... 157
Method one: Reset factory settings from the printer control panel ....................................................... 157
Method two: Reset factory settings from the HP Embedded Web Server (network-connected
printers only) .................................................................................................................................................... 157
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel ............................... 158
Change the “Very Low” settings ................................................................................................................... 159
Change the “Very Low” settings at the control panel ........................................................... 159
For printers with fax capability ................................................................................................. 159
viii ENWW
Order supplies .................................................................................................................................................. 159
Printer does not pick up paper or misfeeds .................................................................................................................... 160
Introduction ...................................................................................................................................................... 160
The printer does not pick up paper .............................................................................................................. 160
The printer picks up multiple sheets of paper ............................................................................................ 162
The document feeder jams, skews, or picks up multiple sheets of paper ............................................ 165
Clear paper jams .................................................................................................................................................................. 167
Introduction ...................................................................................................................................................... 167
Paper jam locations ........................................................................................................................................ 167
Auto-navigation for clearing paper jams ..................................................................................................... 168
Experiencing frequent or recurring paper jams? ....................................................................................... 168
Clear paper jams in the document feeder—31.13.yz .............................................................................. 168
Clear paper jams in tray 1—13.A1 ............................................................................................................... 172
Clear paper jams in tray 2, tray 3, tray 4, tray 5—13.A2, 13.A3, 13.A4, 13.A5 .................................... 175
Clear paper jams in the output bin—13.E1 ................................................................................................ 178
Clear paper jams in the duplexer—13.CX.XX, 13.DX.XX .......................................................................... 179
Clear paper jams in the toner-cartridge area .............................................................................................. 184
Clear paper jams in the fuser—13.B9, 13.B2, 13.FF ................................................................................ 186
Resolve print-quality problems ......................................................................................................................................... 188
Introduction ...................................................................................................................................................... 188
Troubleshoot print quality ............................................................................................................................. 189
Update the printer rmware ..................................................................................................... 189
Print from a dierent software program ................................................................................ 189
Check the paper-type setting for the print job ...................................................................... 190
Check the paper type setting on the printer ..................................................... 190
Check the paper type setting (Windows) ........................................................... 190
Check the paper type setting (macOS) ............................................................... 190
Check toner-cartridge status .................................................................................................... 191
Step one: Print the supplies status page ........................................................... 191
Step two: Check supplies status .......................................................................... 191
Print a cleaning page .................................................................................................................. 191
Visually inspect the toner cartridge or cartridges ................................................................. 192
Check paper and the printing environment ............................................................................ 193
Step one: Use paper that meets HP specications .......................................... 193
Step two: Check the environment ....................................................................... 193
Step three: Set the individual tray alignment .................................................... 193
Try a dierent print driver ......................................................................................................... 194
Check the EconoMode settings ................................................................................................ 194
Adjust print density .................................................................................................................... 195
Troubleshoot image defects ..................................................................................................... 195
Improve copy image quality ............................................................................................................................................... 203
ENWW ix
Check the scanner glass for dirt and smudges .......................................................................................... 203
Calibrate the scanner ...................................................................................................................................... 204
Check the paper settings ............................................................................................................................... 206
Check the paper selection options ........................................................................................... 206
Check the image-adjustment settings ........................................................................................................ 206
Optimize copy quality for text or pictures ................................................................................................... 206
Edge-to-edge copying .................................................................................................................................... 207
Improve scan image quality ............................................................................................................................................... 208
Check the scanner glass for dirt and smudges .......................................................................................... 203
Check the resolution settings ....................................................................................................................... 209
Check the color settings ................................................................................................................................. 210
Check the image-adjustment settings ........................................................................................................ 210
Optimize scan quality for text or pictures ................................................................................................... 211
Check the output-quality settings ................................................................................................................ 211
Improve fax image quality .................................................................................................................................................. 213
Check the scanner glass for dirt and smudges .......................................................................................... 203
Check the send-fax resolution settings ....................................................................................................... 214
Check the image-adjustment settings ........................................................................................................ 215
Optimize fax quality for text or pictures ...................................................................................................... 215
Check the error-correction settings ............................................................................................................. 215
Check the t-to-page setting ........................................................................................................................ 216
Send to a dierent fax machine .................................................................................................................... 216
Check the sender's fax machine ................................................................................................................... 216
Solve wired network problems .......................................................................................................................................... 217
Introduction ...................................................................................................................................................... 217
Poor physical connection ............................................................................................................................... 217
The computer is unable to communicate with the printer ....................................................................... 217
The printer is using incorrect link and duplex settings for the network ................................................. 218
New software programs might be causing compatibility problems ....................................................... 218
The computer or workstation might be set up incorrectly ....................................................................... 218
The printer is disabled, or other network settings are incorrect ............................................................. 218
Solve wireless network problems ..................................................................................................................................... 219
Introduction ...................................................................................................................................................... 219
Wireless connectivity checklist ...................................................................................................................... 219
The printer does not print after the wireless conguration completes ................................................. 220
The printer does not print, and the computer has a third-party rewall installed ............................... 220
The wireless connection does not work after moving the wireless router or printer .......................... 220
Cannot connect more computers to the wireless printer ......................................................................... 221
The wireless printer loses communication when connected to a VPN ................................................... 221
The network does not appear in the wireless networks list .................................................................... 221
The wireless network is not functioning ..................................................................................................... 221
x ENWW
Reduce interference on a wireless network ................................................................................................ 222
Solve fax problems .............................................................................................................................................................. 223
Checklist for solving fax problems ............................................................................................................... 224
What type of phone line are you using? ................................................................................. 224
Are you using a surge-protection device? .............................................................................. 224
Are you using a phone company voice-messaging service or an answering machine? . 224
Does your phone line have a call-waiting feature? ............................................................... 225
Check fax accessory status ....................................................................................................... 225
General fax problems ..................................................................................................................................... 226
The fax failed to send ................................................................................................................ 226
An Out of Memory status message displays on the printer control panel ........................ 226
Print quality of a photo is poor or prints as a gray box ........................................................ 226
You touched the Stop button to cancel a fax, but the fax was still sent ............................ 226
No fax address book button displays ...................................................................................... 226
Not able to locate the Fax settings in HP Web Jetadmin ...................................................... 226
The header is appended to the top of the page when the overlay option is enabled ..... 227
A mix of names and numbers is in the recipients box .......................................................... 227
A one-page fax prints as two pages ........................................................................................ 227
A document stops in the document feeder in the middle of faxing ................................... 227
The volume for sounds coming from the fax accessory is too high or too low ............... 227
USB ash drive is not responding ..................................................................................................................................... 228
Method one: Enable the USB port from the printer control panel ............................................................. 64
Method two: Enable the USB port from the HP Embedded Web Server (network-connected
printers only) ...................................................................................................................................................... 64
Index ........................................................................................................................................................................................................... 229
ENWW xi
xii ENWW
1 Printer overview
Review the location of features on the printer, the physical and technical specications of the printer, and where
to locate setup information.
●
Warning icons
●
Potential shock hazard
●
Printer views
●
Printer specications
●
Printer hardware setup and software installation
For video assistance, see www.hp.com/videos/LaserJet.
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljM528mfp.
For more information:
HP's all-inclusive help for the printer includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
Warning icons
Use caution if you see a warning icon on your HP printer, as indicated in the icon denitions.
● Caution: Electric shock
ENWW 1
● Caution: Hot surface
● Caution: Keep body parts away from moving parts
● Caution: Sharp edge in close proximity
● Warning
2 Chapter 1 Printer overview ENWW
Potential shock hazard
Review this important safety information.
● Read and understand these safety statements to avoid an electrical shock hazard.
● Always follow basic safety precautions when using this product to reduce risk of injury from re or electric
shock.
● Read and understand all instructions in the user guide.
Observe all warnings and instructions marked on the product.
● Use only a grounded electrical outlet when connecting the product to a power source. If you do not know
whether the outlet is grounded, check with a qualied electrician.
● Do not touch the contacts on any of the sockets on the product. Replace damaged cords immediately.
● Unplug this product from wall outlets before cleaning.
● Do not install or use this product near water or when you are wet.
● Install the product securely on a stable surface.
● Install the product in a protected location where no one can step on or trip over the power cord.
ENWW Potential shock hazard 3
Printer views
Locate key features on the printer and the control panel.
●
Printer front view
●
Printer back view
●
Interface ports
●
Control-panel view
Printer front view
Locate features on the front of the printer.
15
1 2
3
4
5
7
6
8
16
14
13
12
11
9
10
1 Document-feeder cover (access for clearing jams)
2 Document-feeder input tray
3 Document-feeder output bin
NOTE: When feeding long paper through the document feeder, extend the paper stop at the right side of the output bin.
4 Control panel with color touchscreen display (tilts up for easier viewing)
5 Physical keyboard (c and z models only). Pull the keyboard straight out to use it.
6 Convenience stapler (c, f, and z models only)
7 On/o button
8 Formatter cover
4 Chapter 1 Printer overview ENWW
9 Optional 1 x 550-sheet paper feeder (Tray 3)
NOTE: Each printer model accepts up to three optional 1 x 550-sheet feeders (Trays 3, 4, and 5).
10 Tray 2
11 Model name
12 Tray 1
13 Top cover (access to the toner cartridge)
NOTE: The release button for the top cover is on the left side of the printer.
14 Standard output bin
15 Easy-access USB port (on the left side of the control panel support)
Insert a USB ash drive for printing or scanning without a computer or to update the printer rmware.
NOTE: An administrator must enable this port before use.
16 Hardware integration pocket (for connecting accessory and third-party devices)
Printer back view
Locate features on the back of the printer.
1
2
6
5
4
3
1 Rear door (access for clearing jams)
2 Top-cover-release button
3 Serial number and product number label
4 Dust cover for Tray 2 (ips up when legal-size paper is loaded)
5 Power connection
6 Formatter (contains the interface ports)
ENWW Printer views 5
Interface ports
Locate the interface ports on the printer formatter.
1
2
3
4
5
1 Slot for a cable-type security lock
2 Fax port (f, c, and z models only. The port is covered for the dn models.)
3 Local area network (LAN) Ethernet (RJ-45) network port
4 USB port for connecting external USB devices (this port might be covered)
NOTE: For easy-access USB printing, use the USB port near the control panel.
5 Hi-Speed USB 2.0 printing port
6 Chapter 1 Printer overview ENWW
Control-panel view
The control panel provides access to the printer features and indicates the current status of the printer.
●
How to use the touchscreen control panel
Return to the Home screen at any time by touching the Home button on the left side of the printer control panel,
or touch the Home button in the upper-left corner of most screens.
NOTE: The features that appear on the Home screen can vary, depending on the printer conguration.
3 4
2
1
5 6 7
8
9
10
12
13
11
1
Home button Select the Home button to return to the printer Home screen at any time.
2 Applications area Select any of the icons to open the application. Swipe the screen sideways to access more applications.
NOTE: The available applications vary by printer. The administrator can congure which applications
appear and the order in which they appear.
3 Reset button Select the Reset button to clear changes, release the printer from a paused state, display hidden errors,
and restore the default settings (including the language and keyboard layout).
4 Sign In or Sign Out button Select the Sign In button to open the Sign In screen.
Select the Sign Out button to sign out of the printer. The printer restores all options to the default
settings.
NOTE: This button displays only if the administrator has congured the printer to require permission
for access to features.
5
Information button Select the Information button to access a screen that provides access to several types of printer
information. Select the buttons at the bottom of the screen for the following information:
● Display Language: Change the language setting from this screen.
● Sleep Mode: Place the printer into sleep mode from this screen.
● Wi-Fi Direct: View information for how to connect directly to the printer using a phone, tablet, or
other device with Wi-Fi.
● Wireless: Use this screen to view and change wireless connection settings (some models require
an optional wireless accessory).
● Ethernet: Use this screen to view and change Ethernet connection settings.
● HP Web Services: Find information to connect and print to the printer using HP Web Services
(ePrint).
● Fax Number: View the printer fax number (for f and z models and for the dn model only when the
optional fax accessory is installed).
ENWW Printer views 7
6
Help button Select the Help button to open the embedded help system.
The system provides a list of help topics or information about a topic when using the Home screen, an
app, an option, or a feature.
7 Current time Displays the current time.
8 Copy button Select the Copy button to start a copy job.
9 Copies count The copy count indicates the number of copies that the printer is set to make.
10 Home-screen page
indicator
The Home screen has multiple pages. This icon indicates the number of pages and which page is
currently active. Swipe the screen sideways to scroll between pages.
11 Keyboard
(c and z models only)
This printer includes a physical keyboard. The keys are mapped to a language in the same way the
virtual keyboard on the printer touchscreen is mapped. Whenever the keyboard layout for the virtual
keyboard changes, the keys on the physical keyboard are remapped to match the new settings.
NOTE: In some locations, the printer comes with adhesive keyboard overlays to customize the keys
for dierent languages.
12 Easy-access USB port Insert a USB ash drive for printing or scanning without a computer or to update the printer rmware.
NOTE: An administrator must enable this port before use.
13 Hardware integration
pocket
For connecting accessory and third-party devices.
How to use the touchscreen control panel
Use the following actions to use the printer touchscreen control panel.
Action Description Example
Touch Touch an item on the screen to select that item
or open that menu. Also, when scrolling through
menus, briey touch the screen to stop the
scrolling.
Touch the Settings icon to open the Settings app.
8 Chapter 1 Printer overview ENWW
Action Description Example
Swipe Touch the screen and then move your nger
horizontally to scroll the screen sideways.
Swipe until the Settings app displays.
Scroll Touch the screen and then move your nger
vertically to scroll the screen up and down. When
scrolling through menus, briey touch the screen
to stop the scrolling.
Scroll through the Settings app.
ENWW Printer views 9
Printer specications
●
Technical specications
●
Supported operating systems
●
Mobile printing solutions
●
Printer dimensions
●
Power consumption, electrical specications, and acoustic emissions
●
Operating-environment range
IMPORTANT: The following specications are correct at the time of publication, but they are subject to change.
For current information, see www.hp.com/support/ljM528mfp.
Technical specications
Model name M528dn M528f M528c Flow M528z
Product number 1PV64A 1PV65A 1PV66A 1PV67A
Paper handling Tray 1 (100-sheet capacity) Included Included Included Included
Tray 2 (550-sheet capacity) Included Included Included Included
Tray 3 (550-sheet capacity)
NOTE: The printer is limited
to a total of ve input trays,
including combination of MP
tray, main cassette, and
stackable, 2,300 pages max.
input.
Optional Optional Optional Optional
Convenience stapler Not available Included Included Included
Automatic duplex printing Included Included Included Included
Connectivity 10/100/1000 Ethernet LAN
connection with IPv4 and IPv6
Included Included Included Included
Hi-Speed USB 2.0 Included Included Included Included
Print server for wireless
network connectivity
Optional Optional Included Optional
Walk-up USB port Included Included Included Included
Hardware Integration Pocket
for connecting accessory and
third-party devices
Included Included Included Included
HP Internal USB Ports Optional Optional Optional Optional
HP Jetdirect 3100w BLE/NFC/
Wireless Accessory
Optional Optional Optional Included
HP Jetdirect 2900nw Print
Server accessory for wireless
connectivity
Optional Optional Optional Optional
10 Chapter 1 Printer overview ENWW
Model name M528dn M528f M528c Flow M528z
Product number 1PV64A 1PV65A 1PV66A 1PV67A
Wi-Fi Bluetooth Low Energy
(BLE) Direct
Not available Not available Not available Included
Memory 1.75 GB base memory
NOTE: The base memory is
expandable to 3.75 GB by
adding a DIMM memory
module.
Included Included Included Included
Mass storage 16 GB embedded Multi-Media
Controller (eMMC)
Included Not available Not available Not available
500 GB HP Secure High-
Performance Hard Disk
Optional Included Included Included
Security HP Trusted Platform Module
for encrypting all data that
passes through the printer
Optional Optional Optional Optional
Control-panel display and
keyboard
Color touchscreen control
panel
Included Included Included Included
Physical keyboard Not available Not available Included Included
Print Prints 45 pages per minute
(ppm) on letter and 43 ppm on
A4-size paper
Included Included Included Included
USB printing Included Included Included Included
Mobile/cloud printing Not available Not available Not available Included
Store jobs in the printer
memory to print later or print
privately
Not available Not available Not available Included
Fax Optional Included Included Included
Copy and Scan Copies 45 pages per minute
(ppm) on letter and 40 ppm on
A4-size paper
Included Included Included Included
100-page document feeder
with dual-head scanning for
single-pass duplex copying
and scanning
Included Included Included Included
HP EveryPage Technologies
including ultrasonic multi-feed
detection
Not available Not available Included Included
Embedded optical character
recognition (OCR) provides the
ability to convert printed
pages into text that can be
edited or searched using a
computer
Not available Not available Included Included
SMART Label feature provides
paper-edge detection for
automatic page cropping
Not available Not available Included Included
ENWW Printer specications 11
Model name M528dn M528f M528c Flow M528z
Product number 1PV64A 1PV65A 1PV66A 1PV67A
Automatic page orientation for
pages that have at least 100
characters of text
Not available Not available Included Included
Automatic tone adjustment
sets contrast, brightness, and
background removal for each
page
Not available Not available Included Included
Digital Send Send documents to E-mail,
USB, and shared folders on a
network
Not available Not available Included Included
Send documents to
SharePoint®
Not available Not available Included Included
Supported operating systems
Use the following information to ensure printer compatibility with your computer operating system.
Linux: For information and print drivers for Linux, go to www.hp.com/go/linuxprinting.
UNIX: For information and print drivers for UNIX®, go to www.hp.com/go/unixmodelscripts.
The following information applies to the printer-specic Windows HP PCL 6 print drivers, HP print drivers for
macOS, and to the software installer.
Windows: Download HP Easy Start from 123.hp.com/LaserJet to install the HP print driver. Or, go to the printer-
support website for this printer, www.hp.com/support/ljM528mfp, to download the print driver or the software
installer to install the HP print driver
macOS: Mac computers are supported with this printer. Download HP Easy Start either from 123.hp.com/
LaserJet or from the Printer Support page, and then use HP Easy Start to install the HP print driver.
1. Go to 123.hp.com/LaserJet.
2. Follow the steps provided to download the printer software.
Table
1-1 Supported operating systems and print drivers
Operating system Print driver installed (for Windows, or the
installer on the web for macOS)
Notes
Windows 7, 32-bit and 64-bit The "HP PCL 6" printer-specic print driver is
installed for this operating system as part of
the software installation.
Windows 8, 32-bit and 64-bit The "HP PCL 6" printer-specic print driver is
installed for this operating system as part of
the software installation.
Windows 8 RT support is provided through
Microsoft IN OS Version 4, 32-bit driver.
Windows 8.1, 32-bit and 64-bit The "HP PCL-6" V4 printer-specic print
driver is installed for this operating system
as part of the software installation.
Windows 8.1 RT support is provided through
Microsoft IN OS Version 4, 32-bit driver.
Windows 10, 32-bit and 64-bit The "HP PCL-6" V4 printer-specic print
driver is installed for this operating system
as part of the software installation.
12 Chapter 1 Printer overview ENWW
Table 1-1 Supported operating systems and print drivers (continued)
Operating system Print driver installed (for Windows, or the
installer on the web for macOS)
Notes
Windows Server 2008 R2, SP 1, 64-bit The PCL 6 printer-specic print driver is
available for download from the printer-
support website. Download the driver, and
then use the Microsoft Add Printer tool to
install it.
Windows Server 2012, 64-bit The PCL 6 printer-specic print driver is
available for download from the printer-
support website. Download the driver, and
then use the Microsoft Add Printer tool to
install it.
Windows Server 2012 R2, 64-bit The PCL 6 printer-specic print driver is
available for download from the printer-
support website. Download the driver, and
then use the Microsoft Add Printer tool to
install it.
Windows Server 2016, 64-bit The PCL 6 printer-specic print driver is
available for download from the printer-
support website. Download the driver, and
then use the Microsoft Add Printer tool to
install it.
macOS 10.12 Sierra, macOS 10.13 High
Sierra
Download HP Easy Start from 123.hp.com/
LaserJet, and then use it to install the print
driver.
NOTE: Supported operating systems can change. For a current list of supported operating systems, go to
www.hp.com/support/ljM528mfp for HP's all-inclusive help for the printer.
NOTE: For details on client and server operating systems and for HP UPD driver support for this printer, go to
www.hp.com/go/upd. Under Additional information, click the links.
Table 1-2 Minimum system requirements
Windows macOS
● Internet connection
● Dedicated USB 1.1 or 2.0 connection or a network connection
● 2 GB of available hard-disk space
● 1 GB RAM (32-bit) or 2 GB RAM (64-bit)
● Internet connection
● Dedicated USB 1.1 or 2.0 connection or a network connection
● 1.5 GB of available hard-disk space
ENWW Printer specications 13
NOTE: The Windows software installer installs the HP Smart Device Agent Base service. The le size is
approximately 100 kb. Its only function is to check for printers connected via USB hourly. No data is collected. If a
USB printer is found, it then tries to locate a JetAdvantage Management Connector (JAMc) instance on the
network. If a JAMc is found, the HP Smart Device Agent Base is securely upgraded to a full Smart Device Agent
from JAMc, which will then allow printed pages to be accounted for in a Managed Print Services (MPS) account.
The driver-only web packs downloaded from hp.com for the printer and installed through the Add Printer wizard
do not install this service.
To uninstall the service, open the Windows Control Panel, select Programs or Programs and Features, and then
select Add/Remove Programs or Uninstall a Program to remove the service. The le name is
HPSmartDeviceAgentBase.
Mobile printing solutions
HP oers multiple mobile printing solutions to enable easy printing to an HP printer from a laptop, tablet,
smartphone, or other mobile device. To see the full list and to determine the best choice, go to www.hp.com/go/
LaserJetMobilePrinting.
NOTE: Update the printer rmware to ensure all mobile printing capabilities are supported.
● Wi-Fi Direct (wireless models only, with HP Jetdirect 3100w NFC/BLE Wireless accessory installed)
● Wireless Station (wireless models only, with HP Jetdirect 3100w NFC/BLE Wireless accessory or HP 2900nw
wireless print server installed)
● HP ePrint via email (requires HP Web Services to be enabled and the printer to be registered with
HP Connected)
● HP Smart app
● Google Cloud Print
● AirPrint
● Android Printing
● HP Roam
Printer dimensions
Table
1-3 Dimensions for the base printer
Printer fully closed Printer fully opened
Height 497 mm (19.6 in) 750 mm (29.5 in)
Depth Tray 2 dust cover closed: 496 mm (19.5 in)
Tray 2 dust cover open: 559 mm (22.0 in)
674 mm (26.5 in)
Width 482 mm (19.0 in) 482 mm (19.0 in)
Weight 23 kg (50.8 lb)
Table 1-4 Dimensions for the 1 x 550-sheet paper feeder
Height 130 mm (5.1 in)
14 Chapter 1 Printer overview ENWW
Table 1-4 Dimensions for the 1 x 550-sheet paper feeder (continued)
Depth Tray closed: 376 mm (14.8 in)
Tray opened: 569 mm (22.4 in)
Width 410 mm (16.1 in)
Weight 1.4 kg (3 lb)
Table 1-5 Dimensions for the printer stand
Height 381 mm (15.0 in)
Depth Door closed: 632 mm (24.9 in)
Door opened and rear castors rotated: 865 mm (34.0 in)
Width Door closed: 600 mm (23.6 in)
Door opened and rear castors rotated: 630 mm (24.8 in)
Weight 9.0 kg (20 lb)
▲ These values are subject to change. For current information, go to www.hp.com/support/ljM528mfp.
Table
1-6 Dimensions for the printer with three 1 x 550-sheet paper feeders and the stand
Printer fully closed Printer fully opened
Height 1268 mm (49.9 in) 1521 mm (59.9 in)
Depth 632 mm (24.9 in) 865 mm (34.0 in)
Width 600 mm (23.6 in) 630 mm (24.8 in)
Weight 36.2 kg (79.8 lb)
▲ These values are subject to change. For current information, go to www.hp.com/support/ljM528mfp.
Power consumption, electrical specications, and acoustic emissions
See www.hp.com/support/ljM528mfp for current information.
CAUTION: Power requirements are based on the country/region where the printer is sold. Do not convert
operating voltages. This will damage the printer and void the printer warranty.
Operating-environment range
Table
1-7 Operating-environment specications
Environment Recommended Allowed
Temperature 17° to 25°C (62.6° to 77°F) 15° to 30°C (59° to 86°F)
Relative humidity 30% to 70% relative humidity (RH) 10% to 80% RH
ENWW Printer specications 15
Printer hardware setup and software installation
For basic setup instructions, see the Hardware Installation Guide that came with the printer. For additional
instructions, go to HP support on the web.
Go to www.hp.com/support/ljM528mfp for HP's all-inclusive help for the printer. Find the following support:
● Install and congure
● Learn and use
●
Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
16 Chapter 1 Printer overview ENWW
2 Paper trays
Discover how to load and use the paper trays, including how to load special items such as envelopes and labels.
●
Introduction
●
Load paper to Tray 1
●
Load paper to Tray 2 and the 550-sheet trays
●
Load and print envelopes
●
Load and print labels
●
Use the convenience stapler (f, c, and z models)
For video assistance, see www.hp.com/videos/LaserJet.
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljM528mfp.
For more information:
HP's all-inclusive help for the printer includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
Introduction
Use caution when loading the paper trays.
CAUTION: Do not extend more than one paper tray at a time.
Do not use paper tray as a step.
Keep hands out of paper trays when closing.
All trays must be closed when moving the printer.
ENWW 17
Load paper to Tray 1
The following information describes how to load paper into Tray 1.
●
Load paper to Tray 1 (multipurpose tray)
●
Tray 1 paper orientation
●
Use alternative letterhead mode
Load paper to Tray 1 (multipurpose tray)
This tray holds up to 100 sheets of 75 g/m
2
(20 lb) paper or 10 envelopes.
NOTE: Select the correct paper type in the print driver before printing.
CAUTION: To avoid jams, never add or remove paper from Tray 1 during printing.
1. Grasp the handle on either side of Tray 1, and pull
it forward to open it.
2. Pull out the tray extension to support the paper.
18 Chapter 2 Paper trays ENWW
3. Spread the paper guides to the correct size, and
then load paper in the tray. For information about
how to orient the paper, see Tray 1 paper
orientation on page 19.
Make sure that the paper ts under the ll line on
the paper guides.
NOTE: The maximum stack height is 10 mm (0.4
in), or approximately 100 sheets of 75 g/m
2
(20 lb)
paper.
4. Adjust the side guides so that they lightly touch the
paper stack, but do not bend it.
Tray 1 paper orientation
Paper type Single-sided printing Duplex printing and Alternative Letterhead Mode
Letterhead, preprinted, or prepunched Face-up
Top edge leading into the printer
Face-down
Bottom edge leading into the printer
ENWW Load paper to Tray 1 19
Use alternative letterhead mode
Use the Alternative Letterhead Mode feature to load letterhead or preprinted paper into the tray the same way
for all jobs, whether printing to one side of the sheet of paper or to both sides. When using this mode, load paper
as for automatic duplex printing.
●
Enable Alternative Letterhead Mode by using the printer control-panel menus
Enable Alternative Letterhead Mode by using the printer control-panel menus
Use the Settings menu to set the Alternative Letterhead Mode setting
1. From the Home screen on the printer control panel, open the Settings menu.
2. Open the following menus:
● Copy/Print or Print
● Manage Trays
● Alternative Letterhead Mode
3. Select Enabled, and then touch the Save button or press the OK button.
20 Chapter 2 Paper trays ENWW
Load paper to Tray 2 and the 550-sheet trays
The following information describes how to load paper into Tray 2 and the optional 550-sheet trays.
●
Load paper to Tray 2 and the 550-sheet trays
●
Tray 2 and the 550-sheet trays paper orientation
●
Use alternative letterhead mode
NOTE: The procedure to load paper for the 550-sheet trays is the same as for Tray 2. Only Tray 2 is shown
here.
CAUTION: Do not extend more than one paper tray at a time.
Load paper to Tray 2 and the 550-sheet trays
The following information describes how to load paper in Tray 2 and the optional 550-sheet trays. These trays
hold up to 550 sheets of 75 g/m
2
(20 lb) paper.
NOTE: The procedure to load paper for the 550-sheet trays is the same as for Tray 2. Only Tray 2 is shown
here.
NOTE: Do not extend more than one paper tray at a time.
1. Open the tray.
NOTE: Do not open this tray while it is in use.
2. Before loading paper, adjust the paper-width
guides by squeezing the adjustment latches and
sliding the guides to the size of the paper being
used.
ENWW Load paper to Tray 2 and the 550-sheet trays 21
3. Adjust the paper-length guide by squeezing the
adjustment latch and sliding the guide to the size
of the paper being used.
B5
11 LTR
14 LGL
4. To load legal-size paper into the tray, squeeze the
lever on the back of the tray that is to the left of
center, and then extend the tray back to the correct
paper size.
NOTE: This step does not apply to other paper
sizes.
14 LGL
5. Load paper into the tray. For information about
how to orient the paper, see Tray 2 and the 550-
sheet trays paper orientation on page 23.
NOTE: Do not adjust the paper guides tightly
against the paper stack. Adjust them to the
indentations or markings in the tray.
NOTE: To prevent jams, adjust the paper guides
to the correct size and do not overll the tray. Be
sure that the top of the stack is below the tray full
indicator, as shown in the enlargement in the
illustration.
22 Chapter 2 Paper trays ENWW
6. Close the tray.
7. The tray conguration message displays on the
printer control panel.
8. If the paper size and type shown is not correct,
select Modify to choose a dierent paper size or
type.
For custom-size paper, specify the X and Y
dimensions for the paper when the prompt
displays on the printer control panel.
X
Y
Tray 2 and the 550-sheet trays paper orientation
Paper type Single-sided printing Duplex printing and Alternative Letterhead Mode
Letterhead, preprinted, or prepunched Face-down
Top edge at the front of the tray
123
Face-up
Bottom edge at the front of the tray
123
ENWW Load paper to Tray 2 and the 550-sheet trays 23
Use alternative letterhead mode
Use the Alternative Letterhead Mode feature to load letterhead or preprinted paper into the tray the same way
for all jobs, whether printing to one side of the sheet of paper or to both sides. When using this mode, load paper
as for automatic duplex printing.
●
Enable Alternative Letterhead Mode by using the printer control-panel menus
Enable Alternative Letterhead Mode by using the printer control-panel menus
Use the Settings menu to set the Alternative Letterhead Mode setting
1. From the Home screen on the printer control panel, open the Settings menu.
2. Open the following menus:
● Copy/Print or Print
● Manage Trays
● Alternative Letterhead Mode
3. Select Enabled, and then touch the Save button or press the OK button.
24 Chapter 2 Paper trays ENWW
Load and print envelopes
Use only tray 1 to print on envelopes. Tray 1 holds up to 10 envelopes.
●
Print envelopes
●
Envelope orientation
Print envelopes
To print envelopes using the manual feed option, follow these steps to select the correct settings in the print
driver, and then load the envelopes into the tray after sending the print job to the printer.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver.
NOTE: The name of the button varies for dierent software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print, and
then select the printer.
3. Click the Paper/Quality tab.
4. In the Paper size drop-down list, select the correct size for the envelopes.
5. In the Paper type drop-down list, select Envelope.
6. In the Paper source drop-down list, select Manual feed.
7. Click the OK button to close the Document Properties dialog box.
8. In the Print dialog box, click the OK button to print the job.
Envelope orientation
Load envelopes in Tray 1 face up, with the short, postage end
leading into the printer.
ENWW Load and print envelopes 25
Load and print labels
To print on sheets of labels, use tray 1. Tray 2 and the optional 550-sheet trays do not support labels.
●
Manually feed labels
●
Label orientation
Manually feed labels
Use the manual feed mode for Tray 1 to print sheets of labels.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver.
NOTE: The name of the button varies for dierent software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print, and
then select the printer.
3. Click the Paper/Quality tab.
4. In the Paper size drop-down list, select the correct size for the sheets of labels.
5. In the Paper type drop-down list, select Labels.
6. In the Paper source drop-down list, select Manual feed.
7. Click the OK button to close the Document Properties dialog box.
8. In the Print dialog box, click the Print button to print the job.
Label orientation
Labels need to be loaded in a specic manner in order to print correctly.
Tray How to load labels
Tray 1 Load sheets of labels face-up with the top of the sheet leading into the printer.
26 Chapter 2 Paper trays ENWW
Use the convenience stapler (f, c, and z models)
The convenience stapler can staple up to 20 sheets of 75 g/m
2
(20 lb) paper.
●
Use the stapler
CAUTION: To avoid damage to the printer, do not attempt to staple materials other than paper.
Use the stapler
1. Insert the stack of paper into the slot on the front of the stapler.
2. Wait for the stapler to staple the sheets. The stapler activates when it senses paper, and it makes a stapling
sound.
NOTE: If the printer is in Sleep mode, there might be a short delay.
3. Remove the stapled paper from the slot.
ENWW Use the convenience stapler (f, c, and z models) 27
28 Chapter 2 Paper trays ENWW
3 Supplies, accessories, and parts
Order supplies or accessories, replace the toner cartridges, or remove and replace another part.
●
Order supplies, accessories, and parts
●
Congure the HP toner-cartridge-protection supply settings
●
Replace the toner cartridge
●
Replace the staple cartridge (f, c, and z models)
For video assistance, see www.hp.com/videos/LaserJet.
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljM528mfp.
For more information:
HP's all-inclusive help for the printer includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
ENWW 29
Order supplies, accessories, and parts
●
Ordering
●
Supplies and accessories
●
Maintenance/long-life consumables
●
Customer self-repair parts
Ordering
Order supplies and paper www.hp.com/go/SureSupply
Order genuine HP parts or accessories www.hp.com/buy/parts
Order through service or support providers Contact an HP-authorized service or support provider.
Order using the HP Embedded Web Server (EWS) To access, in a supported web browser on your computer, enter the
printer IP address or host name in the address/URL eld. The EWS
contains a link to the HP SureSupply website, which provides
options for purchasing Original HP supplies.
Supplies and accessories
Item Description Cartridge number Part number
Supplies
HP 89A Black Original LaserJet Toner
Cartridge
Black LaserJet toner cartridge 89A CF289A
HP 89X High Yield Black Original
LaserJet Toner Cartridge
Black LaserJet toner cartridge 89X CF289X
HP 89Y Extra High Yield Black Original
LaserJet Toner Cartridge
Black LaserJet toner cartridge 89Y CF289Y
HP Staple Cartridge Rell Replacement staple cartridges for the
printer.
Not applicable Q7432A
Accessories
HP LaserJet 550-sheet Paper Tray Optional 550-sheet paper feeder
NOTE: The printer supports up to
three 1 x 550-sheet paper feeders
unless other input devices are present.
Not applicable F2A72A
HP LaserJet Printer Stand Optional printer stand Not applicable F2A73A
HP 1 GB DDR 3x32 144-Pin 800 MHz
SODIMM
Optional DIMM for expanding the
memory
Not applicable E5K48A
HP Trusted Platform Module Automatically encrypts all data that
passes through the printer
Not applicable F5S62A
HP Secure High Performance Hard Disk
Drive
Optional secure HDD Not applicable B5L29A
HP LaserJet MFP Analog Fax Accessory
700
Optional fax accessory for the dn model Not applicable 2EH31A
30 Chapter 3 Supplies, accessories, and parts ENWW
Item Description Cartridge number Part number
HP Jetdirect 2900nw Print Server USB wireless print server accessory Not applicable J8031A
HP JetDirect 3100w BLE/NFC/Wireless
Accessory
Wi-Fi direct accessory for “touch”
printing from mobile devices
Not applicable 3JN69A
HP Internal USB ports Two internal USB ports for connecting
third-party devices
Not applicable B5L28A
HP Foreign Interface Harness Optional port for connecting third-party
devices
Not applicable B5L31A
HP Accessibility Kit Accessibility kit including button
adhesives and an accesibility handle
Not applicable 2TD64A
HP USB Universal Card Reader USB proximity card reader Not applicable X3D03A
Maintenance/long-life consumables
Maintenance/LLC Kit
Part number Estimated life
1
HP 200 ADF Roller Replacement Kit B5L52A
50,000 pages
*
1
HP Maintenance/Long Life Consumables (LLC) life specications are estimations based on the LLC life test conditions listed below. Actual
individual life/yield during normal use varies depending on usage, environment, paper and other factors. Estimated life is not an implied
guarantee or warrantable.
*
The LLC life test conditions
● Print coverage: 5% evenly distributed across the page
● Environment: 17° to 25°C (62.6° to 77°F); 30%-70% relative humidity (RH)
● Media size: Letter/A4
● Media weight: 75 g/m
2
(20 lb) plain media
● Job size: 4 pages
● Short edge feed (A3) (i.e., Legal size media)
Factors that can reduce life from the conditions above:
● Media narrower than Letter/A4 widths (thermal slowdowns equal more rotations)
● Paper heavier than 75 g/m
2
(20 lb) (heavier media creates higher stress on printer components)
● Print jobs smaller than 4 pages (smaller jobs mean more thermal cycling and more rotations)
Customer self-repair parts
Customer Self-Repair (CSR) parts are available for many HP LaserJet printers to reduce repair time. More
information about the CSR program and benets can be found at www.hp.com/go/csr-support and
www.hp.com/go/csr-faq.
ENWW Order supplies, accessories, and parts 31
Genuine HP replacement parts can be ordered at www.hp.com/buy/parts or by contacting an HP-authorized
service or support provider. When ordering, one of the following will be needed: part number, serial number
(found on back of printer), product number, or printer name.
● Parts listed as Mandatory self-replacement are to be installed by customers, unless you are willing to pay
HP service personnel to perform the repair. For these parts, on-site or return-to-depot support is not
provided under the HP printer warranty.
● Parts listed as Optional self-replacement can be installed by HP service personnel at your request for no
additional charge during the printer warranty period.
Item Description Self-replacement options Part number
1 x 550 Sheet Feeder Kit Replacement 1 x 550-sheet feeder Mandatory F2A72A
Secure Hard Disk Drive Replacement hard disk drive Mandatory B5L29A
HP 1 GB DDR 3x32 144-Pin 800 MHz
SODIMM
Replacement memory DIMM Mandatory E5K48A
HP Trusted Platform Module kit Replacement trusted platform module Mandatory F5S62A
HP Jetdirect 2900nw Print Server Replacement USB wireless print server
accessory
Mandatory J8031A
HP JetDirect 3100w BLE/NFC/Wireless
Accessory
Replacement Wireless Direct Print
accessory for “touch” printing from mobile
devices
Mandatory 3JN69A
HP Internal USB Ports Replacement internal USB ports Mandatory B5L28A
HP LaserJet Keyboard Overlay Kit for
Simplied Chinese & Traditional Chinese (z
models only)
Keyboard overlay Mandatory A7W12A
HP LaserJet Keyboard Overlay Kit Swedish
(z models only)
Keyboard overlay Mandatory A7W14A
32 Chapter 3 Supplies, accessories, and parts ENWW
Congure the HP toner-cartridge-protection supply settings
A network administrator can congure the toner-cartridge-protection settings using the printer control panel or
the HP Embedded Web Server (EWS).
●
Introduction
●
Enable or disable the Cartridge Policy feature
●
Enable or disable the Cartridge Protection feature
Introduction
Use HP Cartridge Policy and Cartridge Protection to control which cartridges are installed in the printer and
protect the cartridges that are installed from theft.
In HP Web Jetadmin, the settings are located under the Device Management pane in the following menu chain:
Cong > Supplies > Cartridge Policy or Cartridge Protection.
These features are available with HP FutureSmart versions 3 and later.
● Cartridge Policy: This feature protects the printer from counterfeit toner cartridges by allowing only genuine
HP cartridges to be used with the printer. Using genuine HP cartridges ensures the best possible print
quality. When someone installs a cartridge that is not a genuine HP cartridge, the printer control panel
displays a message that the cartridge is unauthorized and it provides information explaining how to
proceed.
● Cartridge Protection: This feature permanently associates toner cartridges with a specic printer, or eet of
printers, so they cannot be used in other printers. Protecting cartridges protects your investment. When
this feature is enabled, if someone attempts to transfer a protected cartridge from the original printer into
an unauthorized printer, that printer will not print with the protected cartridge. The printer control panel
displays a message that the cartridge is protected, and it provides information explaining how to proceed.
CAUTION: After enabling cartridge protection for the printer, all subsequent toner cartridges installed in
the printer are automatically and permanently protected. To avoid protecting a new cartridge, disable the
feature before installing the new cartridge.
Turning the feature o does not turn o protection for cartridges that are currently installed.
Both features are o by default. Follow these procedures to enable or disable them.
ENWW Congure the HP toner-cartridge-protection supply settings 33
Enable or disable the Cartridge Policy feature
The Cartridge Policy feature can be enabled or disabled using the control panel or the Embedded Web Server
(EWS).
●
Use the printer control panel to enable the Cartridge Policy feature
●
Use the printer control panel to disable the Cartridge Policy feature
●
Use the HP Embedded Web Server (EWS) to enable the Cartridge Policy feature
●
Use the HP Embedded Web Server (EWS) to disable the Cartridge Policy feature
●
Troubleshoot Cartridge Policy control panel error messages
NOTE: Enabling or disabling this feature might require entering an administrator password.
Use the printer control panel to enable the Cartridge Policy feature
From the printer control panel, a network administrator can enable the Cartridge Policy feature. This allows only
genuine HP cartridges to be used with the printer.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then select
the Settings icon.
2. Open the following menus:
● Manage Supplies
● Cartridge Policy
3. Select Authorized HP.
Use the printer control panel to disable the Cartridge Policy feature
From the printer control panel, a network administrator can disable the Cartridge Policy feature. This removes
the restriction that only genuine HP cartridges can be used.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then select
the Settings icon.
2. Open the following menus:
● Manage Supplies
● Cartridge Policy
3. Select O.
Use the HP Embedded Web Server (EWS) to enable the Cartridge Policy feature
From the EWS, a network administrator can enable the Cartridge Policy feature. This allows only genuine HP
cartridges to be used with the printer.
1. Open the HP Embedded Web Server (EWS):
a. From the Home screen on the printer control panel, touch the Information icon, and then touch the
Network
icon to display the IP address or host name.
34 Chapter 3 Supplies, accessories, and parts ENWW
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2. Open the Copy/Print tab.
3. From the left navigation pane, select Manage Supplies.
4. In the Supply Settings area, select Authorized HP from the Cartridge Policy drop-down list.
5. Click the Apply button to save the changes.
Use the HP Embedded Web Server (EWS) to disable the Cartridge Policy feature
From the EWS, a network administrator can disable the Cartridge Policy feature. This removes the restriction that
only genuine HP cartridges can be used.
1. Open the HP Embedded Web Server (EWS):
a. From the Home screen on the printer control panel, touch the Information icon, and then touch the
Network icon to display the IP address or host name.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2. Open the Copy/Print tab.
3. From the left navigation pane, select Manage Supplies.
4. In the Supply Settings area, select O from the Cartridge Policy drop-down list.
5. Click the Apply button to save the changes.
Troubleshoot Cartridge Policy control panel error messages
Review the recommended actions for Cartridge Policy error messages.
Error message Description Recommended action
10.0X.30 Unauthorized <Color> Cartridge The administrator has congured this
printer to use only genuine HP supplies that
are still under warranty. The cartridge must
be replaced to continue printing.
Replace the cartridge with a genuine HP
toner cartridge.
If you believe you purchased a genuine HP
supply, visit www.hp.com/go/anticounterfeit
to determine if the toner cartridge is a
genuine HP cartridge, and learn what to do if
it is not a genuine HP cartridge.
ENWW Congure the HP toner-cartridge-protection supply settings 35
Enable or disable the Cartridge Protection feature
The Cartridge Protection feature can be enabled or disabled using the control panel or the Embedded Web
Server (EWS).
●
Use the printer control panel to enable the Cartridge Protection feature
●
Use the printer control panel to disable the Cartridge Protection feature
●
Use the HP Embedded Web Server (EWS) to enable the Cartridge Protection feature
●
Use the HP Embedded Web Server (EWS) to disable the Cartridge Protection feature
●
Troubleshoot Cartridge Protection control panel error messages
NOTE: Enabling or disabling this feature might require entering an administrator password.
Use the printer control panel to enable the Cartridge Protection feature
From the printer control panel, a network administrator can enable the Cartridge Protection feature. This
protects the cartridges associated with the printer from being stolen and used in other printers.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then select
the Settings icon.
2. Open the following menus:
● Manage Supplies
● Cartridge Protection
3. Select Protect Cartridges.
4. When the printer prompts to conrm, select Continue to enable the feature.
CAUTION: After enabling cartridge protection for the printer, all subsequent toner cartridges installed in
the printer are automatically and permanently protected. To avoid protecting a new cartridge, disable the
feature before installing the new cartridge.
Turning the feature o does not turn o protection for cartridges that are currently installed.
Use the printer control panel to disable the Cartridge Protection feature
From the printer control panel, a network administrator can disable the Cartridge Protection feature. This
removes protection for any new cartridges installed in the printer.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then select
the Settings icon.
2. Open the following menus:
● Manage Supplies
● Cartridge Protection
3. Select O.
36 Chapter 3 Supplies, accessories, and parts ENWW
Use the HP Embedded Web Server (EWS) to enable the Cartridge Protection feature
From the EWS, a network administrator can enable the Cartridge Protection feature. This protects the cartridges
associated with the printer from being stolen and used in other printers.
1. Open the HP Embedded Web Server (EWS):
a. From the Home screen on the printer control panel, touch the Information icon, and then touch the
Network
icon to display the IP address or host name.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2. Open the Copy/Print tab.
3. From the left navigation pane, select Manage Supplies.
4. In the Supply Settings area, select Protect cartridges from the Cartridge Protection drop-down list.
5. Click the Apply button to save the changes.
CAUTION: After enabling cartridge protection for the printer, all subsequent toner cartridges installed in
the printer are automatically and permanently protected. To avoid protecting a new cartridge, disable the
feature before installing the new cartridge.
Turning the feature o does not turn o protection for cartridges that are currently installed.
Use the HP Embedded Web Server (EWS) to disable the Cartridge Protection feature
From the EWS, a network administrator can disable the Cartridge Protection feature. This removes protection for
any new cartridges installed in the printer.
1. Open the HP Embedded Web Server (EWS):
a. From the Home screen on the printer control panel, touch the Information icon, and then touch the
Network icon to display the IP address or host name.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2. Open the Copy/Print tab.
3. From the left navigation pane, select Manage Supplies.
4. In the Supply Settings area, select O from the Cartridge Protection drop-down list.
5. Click the Apply button to save the changes.
ENWW Congure the HP toner-cartridge-protection supply settings 37
Troubleshoot Cartridge Protection control panel error messages
Review the recommended actions for Cartridge Protection error messages.
Error message Description Recommended action
10.0X.57 Protected <Color> Cartridge The cartridge can only be used in the printer
or eet of printers that initially protected it
using HP Cartridge Protection.
The Cartridge Protection feature allows an
administrator to restrict cartridges to work
in only one printer or eet of printers. The
cartridge must be replaced to continue
printing.
Replace the cartridge with a new toner
cartridge.
38 Chapter 3 Supplies, accessories, and parts ENWW
Replace the toner cartridge
Replace the toner cartridge if you receive a message on the printer, or if you have print quality problems.
●
Cartridge information
●
Remove and replace the cartridge
Cartridge information
Continue printing with the current cartridge until redistributing the toner no longer yields acceptable print quality.
To redistribute the toner, remove the toner cartridge from the printer and gently rock the cartridge back and forth
about its horizontal axis. For graphical representation, see cartridge replacement instructions. Reinsert the toner
cartridge into the printer and close the cover.
To purchase cartridges or check cartridge compatibility for the printer, go to HP SureSupply at www.hp.com/go/
SureSupply. Scroll to the bottom of the page and verify that the country/region is correct.
Item Description Cartridge number Part number
HP 89A Black Original LaserJet
Toner Cartridge
Black LaserJet toner cartridge 89A CF289A
HP 89X High Yield Black Original
LaserJet Toner Cartridge
Black LaserJet toner cartridge 89X CF289X
HP 89Y Extra High Yield Black
Original LaserJet Toner Cartridge
Black LaserJet toner cartridge 89Y CF289Y
NOTE: High-yield toner cartridges contain more toner than standard cartridges for increased page yield. For
more information, go to www.hp.com/go/learnaboutsupplies.
Do not remove the toner cartridge from its package until it is time to replace it.
CAUTION: To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes.
Cover the green imaging drum if the toner cartridge must be removed from the printer for an extended period of
time.
The following illustration shows the toner-cartridge components.
ENWW Replace the toner cartridge 39
1 2
1 Memory chip
2 Imaging drum
CAUTION: Do not touch the imaging drum. Fingerprints can cause print-quality problems.
CAUTION: If toner gets on clothing, wipe it o by using a dry cloth and wash the clothes in cold water. Hot water
sets toner into fabric.
NOTE: Information about recycling used toner cartridges is in the toner-cartridge box.
Remove and replace the cartridge
1. Press the top-cover-release button on the left side
of the printer.
40 Chapter 3 Supplies, accessories, and parts ENWW
2. Open the front door.
3. Grasp the handle of the used toner cartridge and
pull out to remove it.
4. Remove the new toner cartridge from its protective
shell by tearing o the plastic strip and opening the
package. Save all packaging for recycling the used
toner cartridge.
1
2
3
ENWW Replace the toner cartridge 41
5. Hold both ends of the toner cartridge and rock it
5-6 times.
6. Align the toner cartridge with its slot, and then
insert the toner cartridge into the printer.
42 Chapter 3 Supplies, accessories, and parts ENWW
7. Close the front door.
8. Pack the used toner cartridge into the box that the
new cartridge came in. See the enclosed recycling
guide for information about recycling.
In the U.S. and Canada, a pre-paid shipping label is
included in the box. In other countries/regions, go
to www.hp.com/recycle to print a pre-paid
shipping label.
Adhere the pre-paid shipping label to the box, and
return the used cartridge to HP for recycling.
1
2
ENWW Replace the toner cartridge 43
Replace the staple cartridge (f, c, and z models)
Install a new staple cartridge when your current cartridge is empty.
●
Introduction
●
Remove and replace the staple cartridge
Introduction
The following information provides instructions to replace the staple cartridges.
Remove and replace the staple cartridge
1. Open the stapler door.
NOTE: Opening the stapler door disables the
stapler.
2. Remove the staple cartridge from the printer.
44 Chapter 3 Supplies, accessories, and parts ENWW
3. Insert the new staple cartridge into the opening
inside the stapler door.
4. Close the stapler door.
ENWW Replace the staple cartridge (f, c, and z models) 45
46 Chapter 3 Supplies, accessories, and parts ENWW
4 Print
Print using the software, or print from a mobile device or USB ash drive.
●
Print tasks (Windows)
●
Print tasks (macOS)
●
Store print jobs on the printer to print later or print privately
●
Mobile printing
●
Print from a USB ash drive
●
Print using high-speed USB 2.0 port (wired)
For video assistance, see www.hp.com/videos/LaserJet.
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljM528mfp.
For more information:
HP's all-inclusive help for the printer includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
ENWW 47
Print tasks (Windows)
Learn about common printing tasks for Windows users.
●
How to print (Windows)
●
Automatically print on both sides (Windows)
●
Manually print on both sides (Windows)
●
Print multiple pages per sheet (Windows)
●
Select the paper type (Windows)
●
Additional print tasks
How to print (Windows)
Use the Print option from a software application to select the printer and basic options for your print job.
The following procedure describes the basic printing process for Windows.
1. From the software program, select the Print option.
2. Select the printer from the list of printers. To change settings, click the Properties or Preferences button to
open the print driver.
NOTE: The name of the button varies for dierent software programs.
In Windows 10, 8.1, and 8, these applications will have a dierent layout with dierent features from what
is described below for desktop applications. To access the print feature from a Start screen app, complete
the following steps:
● Windows 10: Select Print, and then select the printer.
● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.
For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver features
when More settings is selected.
NOTE: For more information, click the Help (?) button in the print driver.
3. Click the tabs in the print driver to congure the available options. For example, set the paper orientation
on the Finishing tab, and set the paper source, paper type, paper size, and quality settings on the Paper/
Quality tab.
4. Click the OK button to return to the Print dialog box. Select the number of copies to print from this screen.
5. Click the Print button to print the job.
Automatically print on both sides (Windows)
If your printer has an automatic duplexer installed, you can automatically print on both sides of the paper. Use a
paper size and type supported by the duplexer.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver.
48 Chapter 4 Print ENWW
NOTE: The name of the button varies for dierent software programs.
In Windows 10, 8.1, and 8, these applications will have a dierent layout with dierent features from what
is described below for desktop applications. To access the print feature from a Start screen app, complete
the following steps:
● Windows 10: Select Print, and then select the printer.
● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.
For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver features
when More settings is selected.
3. Click the Finishing tab.
4. Select Print on both sides. Click OK to close the Document Properties dialog.
5. In the Print dialog, click Print to print the job.
Manually print on both sides (Windows)
Use this procedure for printers that do not have an automatic duplexer installed or to print on paper that the
duplexer does not support.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver.
NOTE: The name of the button varies for dierent software programs.
In Windows 10, 8.1, and 8, these applications will have a dierent layout with dierent features from what
is described below for desktop applications. To access the print feature from a Start screen app, complete
the following steps:
● Windows 10: Select Print, and then select the printer.
● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.
For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver features
when More settings is selected.
3. Click the Finishing tab.
4. Select Print on both sides (manually), and then click OK to close the Document Properties dialog.
5. In the Print dialog, click Print to print the rst side of the job.
6. Retrieve the printed stack from the output bin, and place it in Tray 1.
7. If prompted, select the appropriate control panel button to continue.
Print multiple pages per sheet (Windows)
When you print from a software application using the Print option, you can select an option to print multiple
pages on a single sheet of paper. For example, you might want to do this if you are printing a very large
document and want to save paper.
ENWW Print tasks (Windows) 49
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver.
NOTE: The name of the button varies for dierent software programs.
In Windows 10, 8.1, and 8, these applications will have a dierent layout with dierent features from what
is described below for desktop applications. To access the print feature from a Start screen app, complete
the following steps:
● Windows 10: Select Print, and then select the printer.
● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.
For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver features
when More settings is selected.
3. Click the Finishing tab.
4. Select the number of pages per sheet from the Pages per sheet drop-down.
5. Select the correct Print page borders, Page order, and Orientation options. Click OK to close the Document
Properties
dialog.
6. In the Print dialog, click Print to print the job.
Select the paper type (Windows)
When you print from a software application using the Print option, you can set the paper type you are using for
your print job. For example, if your default paper type is Letter, but you are using a dierent paper type for a print
job, select that specic paper type.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver.
NOTE: The name of the button varies for dierent software programs.
In Windows 10, 8.1, and 8, these applications will have a dierent layout with dierent features from what
is described below for desktop applications. To access the print feature from a Start screen app, complete
the following steps:
● Windows 10: Select Print, and then select the printer.
● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.
For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver features
when More settings is selected.
3. Click the Paper/Quality tab.
4. Select the paper type from the Paper type drop-down list.
5. Click OK to close the Document Properties dialog. In the Print dialog, click Print to print the job.
If the tray needs to be congured, a tray conguration message displays on the printer control panel.
50 Chapter 4 Print ENWW
6. Load the tray with the specied type and size of paper, and then close the tray.
7. Touch the OK button to accept the detected type and size, or touch the Modify button to choose a dierent
paper size or type.
8. Select the correct type and size, and then touch the OK button.
Additional print tasks
Locate information on the Web for performing common printing tasks.
Go to www.hp.com/support/ljM528mfp.
Instructions are available for print tasks, such as the following:
● Create and use printing shortcuts or presets
● Select the paper size, or use a custom paper size
● Select the page orientation
● Create a booklet
● Scale a document to t a specic paper size
● Print the rst or last pages of the document on dierent paper
● Print watermarks on a document
ENWW Print tasks (Windows) 51
Print tasks (macOS)
Print using the HP printing software for macOS, including how to print on both sides or print multiple pages per
sheet.
●
How to print (macOS)
●
Automatically print on both sides (macOS)
●
Manually print on both sides (macOS)
●
Print multiple pages per sheet (macOS)
●
Select the paper type (macOS)
●
Additional print tasks
How to print (macOS)
The following procedure describes the basic printing process for macOS.
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then select other menus to adjust the print settings.
NOTE: The name of the item varies for dierent software programs.
4. Click the Print button.
Automatically print on both sides (macOS)
NOTE: This information applies to printers that include an automatic duplexer.
NOTE: This feature is available if you install the HP print driver. It might not be available if you are using AirPrint.
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then click the Layout menu.
NOTE: The name of the item varies for dierent software programs.
4. Select a binding option from the Two-Sided drop-down list.
5. Click the Print button.
Manually print on both sides (macOS)
NOTE: This feature is available if you install the HP print driver. It might not be available if you are using AirPrint.
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then click the Manual Duplex menu.
52 Chapter 4 Print ENWW
NOTE: The name of the item varies for dierent software programs.
4. Click the Manual Duplex box, and select a binding option.
5. Click the Print button.
6. Go to the printer, and remove any blank paper that is in Tray 1.
7. Retrieve the printed stack from the output bin and place it with the printed-side facing down in the input
tray.
8. If prompted, touch the appropriate control panel button to continue.
Print multiple pages per sheet (macOS)
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then click the Layout menu.
NOTE: The name of the item varies for dierent software programs.
4. From the Pages per Sheet drop-down list, select the number of pages that you want to print on each sheet.
5. In the Layout Direction area, select the order and placement of the pages on the sheet.
6. From the Borders menu, select the type of border to print around each page on the sheet.
7. Click the Print button.
Select the paper type (macOS)
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then click the Media & Quality menu or the Paper/Quality menu.
NOTE: The name of the item varies for dierent software programs.
4. Select from the Media & Quality or Paper/Quality options.
NOTE: This list contains the master set of options available. Some options are not available on all printers.
● Media Type: Select the option for the type of paper for the print job.
● Print Quality: Select the resolution level for the print job.
● Edge-To-Edge Printing: Select this option to print close to the paper edges.
5. Click the Print button.
Additional print tasks
Locate information on the Web for performing common printing tasks.
Go to www.hp.com/support/ljM528mfp.
ENWW Print tasks (macOS) 53
Instructions are available for print tasks, such as the following:
● Create and use printing shortcuts or presets
● Select the paper size, or use a custom paper size
● Select the page orientation
● Create a booklet
● Scale a document to t a specic paper size
● Print the rst or last pages of the document on dierent paper
● Print watermarks on a document
54 Chapter 4 Print ENWW
Store print jobs on the printer to print later or print privately
●
Introduction
●
Create a stored job (Windows)
●
Create a stored job (macOS)
●
Print a stored job
●
Delete a stored job
●
Information sent to printer for Job Accounting purposes
Introduction
The following information provides procedures for creating and printing documents that are stored on the USB
ash drive. These jobs can be printed at a later time or printed privately.
Create a stored job (Windows)
Store jobs on the USB ash drive for private or delayed printing.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then select Properties or Preferences.
NOTE: The name of the button varies for dierent software programs.
In Windows 10, 8.1, and 8, these applications will have a dierent layout with dierent features from what
is described below for desktop applications. To access the print feature from a Start screen app, complete
the following steps:
● Windows 10: Select Print, and then select the printer.
● Windows 8.1 or 8:
Select Devices, select Print, and then select the printer.
For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver features
when
More settings is selected.
3
. Click the Job Storage tab.
4
. Select a Job Storage Mode option:
● Proof and Hold: Print and proof one copy of a job, and then print more copies.
● Personal Job
: The job does not print until you request it at the printer control panel. For this job-
storage mode, you can select one of the Make Job Private/Secure options. If you assign a personal
identication number (PIN) to the job, you must provide the required PIN at the control panel. If you
encrypt the job, you must provide the required password at the control panel. The print job is deleted
from memory after it prints and is lost if the printer loses power.
ENWW Store print jobs on the printer to print later or print privately 55
● Quick Copy: Print the requested number of copies of a job and store a copy of the job in the printer
memory so you can print it again later.
● Stored Job: Store a job on the printer and allow other users to print the job at any time. For this job-
storage mode, you can select one of the Make Job Private/Secure options. If you assign a personal
identication number (PIN) to the job, the person who prints the job must provide the required PIN at
the control panel. If you encrypt the job, the person who prints the job must provide the required
password at the control panel.
5. To use a custom user name or job name, click the Custom button, and then enter the user name or the job
name.
Select which option to use if another stored job already has that name:
● Use Job Name + (1-99): Append a unique number to the end of the job name.
● Replace Existing File: Overwrite the existing stored job with the new one.
6. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the Print
button to print the job.
Create a stored job (macOS)
Store jobs on the USB ash drive for private or delayed printing.
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the printer.
3. By default, the print driver displays the Copies & Pages menu. Open the drop-down list, and then click the
Job Storage menu.
NOTE: If the Job Storage menu is not showing, close the Print window and then reopen it to activate the
menu.
4. In the Mode drop-down list, select the type of stored job.
● Proof and Hold: Print and proof one copy of a job, and then print more copies.
● Personal Job: The job does not print until someone requests it at the printer control panel. If the job
has a personal identication number (PIN), provide the required PIN at the control panel. The print job
is deleted from memory after it prints and is lost if the printer loses power.
● Quick Copy: Print the requested number of copies of a job and store a copy of the job in the printer
memory to print it again later.
● Stored Job: Store a job on the printer and allow other users to print the job at any time. If the job has a
personal identication number (PIN), the person who prints the job must provide the required PIN at
the control panel.
5. To use a custom user name or job name, click the Custom button, and then enter the user name or the job
name.
Select which option to use if another stored job already has that name.
● Use Job Name + (1-99): Append a unique number to the end of the job name.
● Replace Existing File: Overwrite the existing stored job with the new one.
56 Chapter 4 Print ENWW
6. If you selected the Stored Job or Personal Job option in step 4, you can protect the job with a PIN. Type a 4-
digit number in the Use PIN to Print eld. When other people attempt to print this job, the printer prompts
them to enter this PIN number.
7. Click the Print button to process the job.
Print a stored job
Use the following procedure to print a job that is stored in the printer memory.
1. From the Home screen on the printer control panel, navigate to the Print application, and then select the
Print icon.
2. Select Print from Job Storage.
3. Select Choose, and then select the name of the folder where the job is stored.
4. Select the name of the job. If the job is private or encrypted, enter the PIN or password.
5. To adjust the number of copies, select the number of copies eld in the bottom-left corner of the screen.
Use the keypad to enter the number of copies to print.
6. Select Start or Print to print the job.
ENWW Store print jobs on the printer to print later or print privately 57
Delete a stored job
You can delete documents that have been saved to the printer when they are no longer needed. You also can
adjust the maximum number of jobs for the printer to store.
●
Delete a job that is stored on the printer
●
Change the job storage limit
Delete a job that is stored on the printer
Use the control panel to delete a job that is stored in the printer memory.
1. From the Home screen on the printer control panel, navigate to the Print application, and then select the
Print icon.
2. Select Print from Job Storage.
3. Select Choose, and then select the name of the folder where the job is stored.
4. Select the name of the job. If the job is private or encrypted, enter the PIN or password.
5.
Select the Trash button to delete the job.
Change the job storage limit
When a new job is stored in the printer memory, the printer overwrites any previous jobs with the same user and
job name. If a job is not already stored under the same user and job name, and the printer needs additional
space, the printer might delete other stored jobs starting with the oldest.
To change the number of jobs that the printer can store, complete the following procedure:
1. From the Home screen on the printer control panel, navigate to the Settings application, and then select
the Settings icon.
2. Open the following menus:
● Copy/Print or Print
● Manage Stored Jobs
● Temporary Job Storage Limit
3. Use the keypad to enter the number of jobs that the printer stores.
4. Select OK or Done to save the setting.
Information sent to printer for Job Accounting purposes
Printing jobs sent from drivers on the client (e.g., PC) may send personally identiable information to HP’s
Printing and Imaging devices. This information may include, but is not limited to, user name and client name
from which the job originated that may be used for job accounting purposes, as determined by the Administrator
of the printing device. This same information may also be stored with the job on the mass storage device (e.g.,
disk drive) of the printing device when using the job storage feature.
58 Chapter 4 Print ENWW
Mobile printing
●
Introduction
●
Wi-Fi, Wi-Fi Direct Print, NFC, and BLE printing
●
HP ePrint via email
●
AirPrint
●
Android embedded printing
Introduction
HP oers multiple mobile printing solutions to enable easy printing to an HP printer from a laptop, tablet,
smartphone, or other mobile device. To see the full list and to determine the best choice, go to www.hp.com/go/
LaserJetMobilePrinting.
ENWW Mobile printing 59
Wi-Fi, Wi-Fi Direct Print, NFC, and BLE printing
●
Enable wireless printing
●
Change the Wi-Fi Direct name
HP provides Wi-Fi Direct Print, Near Field Communication (NFC), and Bluetooth Low Energy (BLE) printing for
printers with a supported HP Jetdirect 3100w BLE/NFC/Wireless Accessory. This accessory is available as an
option for HP printers that include a hardware-integration pocket (HIP).
These features enable Wi-Fi capable (mobile) devices to make a wireless network connection directly to the
printer without using a wireless router.
The printer does not need to be connected to the network for this mobile walk-up printing to work.
Use Wi-Fi Direct Print to print wirelessly from the following devices:
● iPhone, iPad, or iPod touch using Apple AirPrint
● Android mobile devices using the Android embedded print solution
For more information on wireless printing, go to www.hp.com/go/LaserJetMobilePrinting.
NFC, BLE, and Wi-Fi Direct Print capabilities can be enabled or disabled from the printer control panel.
Enable wireless printing
1. From the Home screen on the printer control panel, navigate to the Settings application, and then select
the Settings icon.
2. Open the following menus:
● Networking
● Wi-Fi Direct
● Status
3. Select On, and then select OK to enable wireless printing.
Change the Wi-Fi Direct name
NOTE: In environments where more than one model of the same printer is installed, it might be helpful to
provide each printer a unique Wi-Fi Direct Name for easier printer identication for HP Wi-Fi Direct printing. The
Wireless network names, e.g., Wireless, Wi-Fi Direct, etc. are available on the Information screen by selecting the
Information icon, and then selecting the Network icon or the Wireless icon.
Complete the following procedure to change the printer Wi-Fi Direct name:
1. From the Home screen on the printer control panel, navigate to the Settings application, and then select
the Settings icon.
2. Open the following menus:
60 Chapter 4 Print ENWW
● Networking
● Wi-Fi Direct
● Wi-Fi Direct Name
3. Use the keypad to change the name in the Wi-Fi Direct Name text eld, and then select OK.
HP ePrint via email
Use HP ePrint to print documents by sending them as an email attachment to the printer's email address from
any email enabled device.
To use HP ePrint, the printer must meet these requirements:
● The printer must be connected to a wired or wireless network and have Internet access.
● HP Web Services must be enabled on the printer, and the printer must be registered with HP Connected.
Follow this procedure to enable HP Web Services and register with HP Connected:
1. Open the HP Embedded Web Server (EWS):
a. From the Home screen on the printer control panel, select the Information icon, and then select
the Network icon to display the IP address or host name.
b. From a computer on the same network as the printer, open a web browser. In the address line, type
the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on
the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2. Click the HP Web Services tab.
3. Select the option to enable Web Services.
NOTE: Enabling Web Services might take several minutes.
4. Go to www.hpconnected.com to create an HP ePrint account and complete the setup process.
AirPrint
Direct printing using Apple’s AirPrint is supported for iOS and from Mac computers running macOS 10.7 Lion and
newer. Use AirPrint to print directly to the printer from an iPad, iPhone (3GS or later), or iPod touch (third
generation or later) in the following mobile applications:
● Mail
● Photos
● Safari
● iBooks
● Select third-party applications
ENWW Mobile printing 61
To use AirPrint, the printer must be connected to the same network (sub-net) as the Apple device. For more
information about using AirPrint and about which HP printers are compatible with AirPrint, go to
www.hp.com/go/MobilePrinting.
NOTE: Before using AirPrint with a USB connection, verify the version number. AirPrint versions 1.3 and earlier
do not support USB connections.
Android embedded printing
HP's built-in print solution for Android and Kindle enables mobile devices to automatically nd and print to HP
printers that are either on a network or within wireless range for Wi-Fi Direct printing.
The print solution is built into many versions of the operating system.
NOTE: If printing is not available on your device, go to the Google Play > Android apps and install the HP Print
Service Plugin.
For more information on how to use Android embedded printing and which Android devices are supported, go to
www.hp.com/go/MobilePrinting.
62 Chapter 4 Print ENWW
Print from a USB ash drive
This printer features easy-access USB printing, for quickly printing les without sending them from a computer.
●
Enable the USB port for printing
●
Print USB documents
The printer accepts standard USB ash drives in the USB port near the control panel. It supports the following
types of les:
● .pdf
● .prn
● .pcl
● .ps
● .cht
ENWW Print from a USB ash drive 63
Enable the USB port for printing
The USB port is disabled by default. Before using this feature, enable the USB port.
●
Method one: Enable the USB port from the printer control panel
●
Method two: Enable the USB port from the HP Embedded Web Server (network-connected printers only)
Use one of the following methods to enable the port:
Method one: Enable the USB port from the printer control panel
1. From the Home screen on the printer control panel, navigate to the Settings application, and then select
the Settings icon.
2. Open the following menus
● Copy/Print or Print
● Enable Device USB
3. Select Enabled to enable the USB port.
Method two: Enable the USB port from the HP Embedded Web Server (network-connected printers
only)
1. From the Home screen on the printer control panel, select the Information icon, and then select the
Network icon to display the IP address or host name
2. Open a web browser, and in the address line, type the IP address exactly as it displays on the printer control
panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a There is a problem with this website’s security certicate message
when attempting to open the EWS, click Continue to this website (not recommended).
Choosing Continue to this website (not recommended) will not harm the computer while navigating within
the EWS for the HP printer.
3. Select the Copy/Print tab for MFP models or the Print tab for SFP models.
4. In the left menu, select Print from USB Drive Settings.
5. Select Enable Print from USB Drive.
6. Click Apply.
Print USB documents
1. Insert the USB ash drive into the easy-access USB port.
NOTE: The port might be covered. For some printers, the cover ips open. For other printers, pull the
cover straight out to remove it.
2. From the Home screen on the printer control panel, navigate to the Print application, and then select the
Print icon.
64 Chapter 4 Print ENWW
3. Select Print from USB Drive.
4. Select Choose, select the name of the document to print, and then select Select.
NOTE: The document might be in a folder. Open folders as necessary.
5. To adjust the number of copies, touch the box to the left of the Print button, and then select the number of
copies from the keypad that opens. Select the Close button to close the keypad.
6. Select Print to print the document.
ENWW Print from a USB ash drive 65
Enable the high-speed USB port for printing
This printer features a high-speed USB 2.0 port for wired USB printing. The port is located in the interface ports
area and is disabled by default. Use one of the following methods to enable the port. Once the port is enabled,
install the product software in order to print using this port.
●
Method one: Enable the high-speed USB 2.0 port from the printer control panel menus
●
Method two: Enable the high-speed USB 2.0 port from the HP Embedded Web Server (network-connected
printers only)
Method one: Enable the high-speed USB 2.0 port from the printer control panel menus
Use the control panel to enable the port.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then select
the Settings icon.
2. Open the following menus
● General
● Enable Device USB
3. Select the Enabled option.
Method two: Enable the high-speed USB 2.0 port from the HP Embedded Web Server (network-
connected printers only)
Use the HP EWS to enable the port.
1. Find the printer IP address. On the printer control panel, select the Information button, and then select
the Network icon to display the IP address or host name.
2. Open a web browser, and in the address line, type the IP address exactly as it displays on the printer control
panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be safe,
select the option to continue to the website. Accessing this website will not harm the computer.
3. Select the Security tab.
4. On the left side of the screen, select General Security.
5. Scroll down to the Hardware Ports and select the check box to enable both of the items:
● Enable Device USB
● Enable Host USB plug and play
6. Click Apply.
ENWW Print using high-speed USB 2.0 port (wired) 67
68 Chapter 4 Print ENWW
5 Copy
Make copies with the printer, learn how to copy a two-sided document, and locate additional copy tasks on the
web.
●
Make a copy
●
Copy on both sides (duplex)
●
Additional copy tasks
For video assistance, see www.hp.com/videos/LaserJet.
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljM528mfp.
For more information:
HP's all-inclusive help for the printer includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
Make a copy
1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust
the paper guides to t the size of the document.
2. From the Home screen on the printer control panel, navigate to the Copy application, and then select the
Copy icon.
3. In the Options pane, select the number of copies.
4. Select Optimize Text/Picture to optimize for the type of image being copied: text, graphics, or photos.
Select one of the predened options.
5. Set options marked with a yellow triangle before using the preview feature.
ENWW 69
NOTE: After the preview scan, these options are removed from the main Options list and are summarized
in the Pre-scan Options list. To change any of these options, discard the preview and start over.
Using the preview feature is optional.
6. Touch the right pane of the screen to preview the document. In the preview screen, use the buttons on the
right of the screen to adjust the preview options and to rearrange, rotate, insert, or remove pages.
Use these buttons to toggle between two-page view and thumbnail view. More options are
available in thumbnail view than in two-page view.
Use these buttons to zoom in or out on the selected page.
NOTE: Select only one page at a time to use these buttons.
Use this button to rotate the page 180 degrees.
NOTE: This button is available only in the thumbnail view.
Use this button to delete the selected pages.
NOTE: This button is available only in the thumbnail view.
Use these buttons to rearrange the pages within the document. Select one or more pages and
move them to the left or right.
NOTE: These buttons are available only in the thumbnail view.
Use this button to add a page to the document. The printer prompts to scan additional pages.
Use this button to clear the changes made in the preview and start over.
7. When the document is ready, touch Start to begin copying.
70 Chapter 5 Copy ENWW
Copy on both sides (duplex)
1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust
the paper guides to t the size of the document.
2. From the Home screen on the printer control panel, navigate to the Copy application, and then select the
Copy icon.
3. In the Options pane, select Original Sides, and then select the option that describes the original document:
● Use Automatically detect to detect whether the original is printed on one or both sides of the page.
● Use 1-sided for originals that are printed on one side of the page.
● Use 2-sided (book-style) for originals that ip on the right/left edge of the page, like books. If the
image is portrait, the output ips on the long edge of the page. If the image is landscape, the output
ips on the short edge of the page.
● Use 2-sided (ip-style) for originals that ip on the top/bottom edge of the page, like calendars. If the
image is portrait, the output ips on the short edge of the page. If the image is landscape, the output
ips on the long edge of the page.
4. Select Output Sides, and then select one of these options:
● Match original: The output will match the format of the original. For example, if the original is 1-sided,
the output will be 1-sided. However, if the administrator has restricted 1-sided printing and the
original is 1-sided, the output will be 2-sided book-style.
● 1-sided: The output will be 1-sided. However, if the administrator has restricted 1-sided printing, the
output will be 2-sided book-style.
● 2-sided (book-style): The output will ip on the right/left edge of the page, like a book. If the image is
portrait, the output ips on the long edge of the page. If the image is landscape, the output ips on
the short edge of the page.
● 2-sided (ip-style): The output will ip on the top/bottom edge of the page, like a calendar. If the
image is portrait, the output ips on the short edge of the page. If the image is landscape, the output
ips on the long edge of the page.
5. Set options marked with a yellow triangle before using the preview feature.
NOTE: After the preview scan, these options are removed from the main Options list and are summarized
in the Pre-scan Options list. To change any of these options, discard the preview and start over.
Using the preview feature is optional.
6. Touch the right pane of the screen to preview the document. In the preview screen, use the buttons on the
right of the screen to adjust the preview options and to rearrange, rotate, insert, or remove pages.
Use these buttons to toggle between two-page view and thumbnail view. More options are
available in thumbnail view than in two-page view.
ENWW Copy on both sides (duplex) 71
Use these buttons to zoom in or out on the selected page.
NOTE: Select only one page at a time to use these buttons.
Use this button to rotate the page 180 degrees.
NOTE: This button is available only in the thumbnail view.
Use this button to delete the selected pages.
NOTE: This button is available only in the thumbnail view.
Use these buttons to rearrange the pages within the document. Select one or more pages and
move them to the left or right.
NOTE: These buttons are available only in the thumbnail view.
Use this button to add a page to the document. The printer prompts to scan additional pages.
Use this button to clear the changes made in the preview and start over.
7. When the document is ready, touch Start to begin copying.
Additional copy tasks
Locate information on the Web for performing common copy tasks.
Go to www.hp.com/support/ljM528mfp.
Instructions are available for copy tasks, such as the following:
● Copy or scan pages from books or other bound documents
● Copy mixed-size documents
● Copy or scan both sides of an identication card
● Copy or scan a document into a booklet format
72 Chapter 5 Copy ENWW
6 Scan
Scan using the software, or scan directly to email, a USB ash drive, a network folder, or another destination.
●
Set up Scan to Email
●
Set up Scan to Network Folder
●
Set up Scan to SharePoint® (Flow models only)
●
Set up Scan to USB Drive
●
Scan to email
●
Scan to job storage
●
Scan to network folder
●
Scan to SharePoint
●
Scan to USB drive
●
Use HP JetAdvantage business solutions
●
Additional scan tasks
For video assistance, see www.hp.com/videos/LaserJet.
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljM528mfp.
For more information:
HP's all-inclusive help for the printer includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
ENWW 73
Set up Scan to Email
The printer has a feature that enables it to scan a document and send it to one or more email addresses.
●
Introduction
●
Before you begin
●
Step one: Access the HP Embedded Web Server (EWS)
●
Step two: Congure the Network Identication settings
●
Step three: Congure the Send to Email feature
●
Step four: Congure the Quick Sets (optional)
●
Step ve: Set up Send to Email to use Oice 365 Outlook (optional)
Introduction
To use this scan feature, the printer must be connected to a network; however, the feature is not available until it
has been congured. There are two methods for conguring Scan to Email, the Scan to Email Setup Wizard for
basic and Email Setup for advanced.
Use the following information to set up the Scan to Email feature.
Before you begin
To set up the Scan to Email feature, the printer must have an active network connection.
Administrators need the following information before beginning the conguration process.
● Administrative access to the printer
● DNS suix (e.g., companyname.com)
● SMTP server (e.g., smtp.mycompany.com)
NOTE: If you do not know the SMTP server name, SMTP port number, or authentication information,
contact the email/Internet service provider or system administrator for the information. SMTP server
names and port names are typically found by doing an Internet search. For example, use terms like "Gmail
smtp server name" or "Yahoo smtp server name" to search.
● SMTP server authentication requirements for outgoing email messages, including the user name and
password used for authentication, if applicable.
NOTE: Consult your email service provider's documentation for information on digital sending limits for your
email account. Some providers may temporarily lock your account if you exceed your sending limit.
Step one: Access the HP Embedded Web Server (EWS)
Open the EWS to start the set-up process.
74 Chapter 6 Scan ENWW
1. From the Home screen on the printer control panel, touch the Information icon, and then touch the
Network icon to display the IP address or host name.
2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the
printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be safe,
select the option to continue to the website. Accessing this website will not harm the computer.
Step two: Congure the Network Identication settings
NOTE: Conguring email setup on the Networking tab is an advanced process and might require the assistance
of a system administrator.
1. Using the EWS top navigation tabs, click Networking.
NOTE: For conguring the network settings for use with Oice 365, Step ve: Set up Send to Email to use
Oice 365 Outlook (optional) on page 86
2. In the left navigation pane, click TCP/IP Settings. A username/password might be required to access the
Network Identication tab of the EWS.
3. On the TCP/IP Settings dialog, click the Network Identication tab.
ENWW Set up Scan to Email 75
4. If DNS is required on the network, in the TCP/IP Domain Suix area, verify that the DNS suix for the email
client being used is listed. DNS suixes have this format: companyname.com, gmail.com, etc.
NOTE: If the Domain Name suix is not set up, use the IP address.
5. Click Apply.
6. Click OK.
76 Chapter 6 Scan ENWW
Step three: Congure the Send to Email feature
The two options for conguring Send to Email are the Email Setup Wizard for basic conguration and Email
Setup for advanced conguration. Use the following options to congure the Send to Email feature:
●
Method one: Basic conguration using the Email Setup Wizard
●
Method two: Advanced conguration using the Email Setup
Method one: Basic conguration using the Email Setup Wizard
This option opens the Email Setup Wizard in the HP Embedded Web Server (EWS) for basic conguration.
1. Using the EWS top navigation tabs, click Scan/Digital Send.
2. In the left-navigation pane, click Email and Scan to Network Folder Quick Setup Wizards.
3. In the Email and Scan to Network Folder Quick Setup Wizards dialog, click the Email Setup link.
NOTE: If a message displays indicating that the Scan to Email feature is disabled, click Continue to
proceed with the conguration and enable the Scan to Email feature upon completion.
4. On the Congure Email Servers (SMTP) dialog, select one of the following options and complete the steps:
Option one: Use a server already in use by Email
▲ Select Use a server already in use by Email, and then click Next.
NOTE: This option nds outgoing SMTP servers inside your rewall only.
ENWW Set up Scan to Email 77
Option two: Search network for outgoing email server
a. Select Search network for outgoing email server, and then click Next.
b. Select the appropriate server from the Congure Email Server (SMTP) list, and then click Next.
c. Select the option that describes the server’s authentication requirements:
– Server does not require authentication: Select Server does not require authentication, and then
click Next.
-OR-
– Server requires authentication: From the drop-down list, select an authentication option:
○ Use credentials of user to connect after Sign In at the control panel: Select Use credentials
of user to connect after Sign In at the control panel, and then click Next.
-OR-
○ Always use these credentials: Select Always use these credentials, enter the User name
and Password, and then click Next.
Option three: Add SMTP server
a. Select Add SMTP server
b. Enter the Server Name and Port Number, and then click Next.
NOTE: In most cases, the default port number does not need to be changed.
NOTE: If you are using a hosted SMTP service such as Gmail, verify the SMTP address, port number,
and SSL settings from the service provider’s website or other sources. Typically, for Gmail, the SMTP
address is smtp.gmail.com, port number 465, and the SSL should be enabled.
Please refer to online sources to conrm these server settings are current and valid at the time of
conguration.
c. Select the appropriate server authentication option:
– Server does not require authentication: Select Server does not require authentication, and then
click Next.
-OR-
– Server requires authentication: Select an option from the Server requires authentication drop-
down list:
○ Use credentials of user to connect after Sign In at the control panel: Select Use credentials
of user to connect after Sign In at the control panel, and then click Next.
-OR-
○ Always use these credentials: Select Always use these credentials, enter the User name
and Password, and then click Next.
5. On the Congure Email Settings dialog, enter the following information about for the sender’s email
address, and then click Next.
78 Chapter 6 Scan ENWW
NOTE: When setting up the From, Subject, and Message elds, if the User editable check box is
unchecked, users will not be able to edit those elds at the printer control panel when sending an email.
Option Description
From
(Required)
Select one of the following options from the From drop-down list:
● User’s address (sign-in required)
● Default From: Enter a default email address and display name in the Default From Email
Address and Default Display Name elds
NOTE: Create an email account for the printer, and use this address for the default
email address.
NOTE: Congure the email feature so that users must sign in before using it. This
prevents users from sending an email from an address that is not their own.
Subject
(Optional)
Provide a default subject line for the email messages.
Message
(Optional)
Create a custom message.
To use this message for all emails sent from the printer, clear the User editable check box for
Message.
6. In the Congure File Scan Settings area, set the default scanning preferences, and then click Next.
Option Description
File Type Select the default le type that the for the scanned document:
● PDF
● JPEG
● TIFF
● MTIFF
● XPS
● PDF/A
Color/Black Select the default color setting for the scanned document:
● Color
● Black
● Black/Gray
● Automatically detect
ENWW Set up Scan to Email 79
Option Description
Quality and File Size Select the default output quality for the scanned document:
● Low (small le)
● Medium
● High (large le)
Resolution Select the default scan resolution for the scanned document:
● 75 dpi
● 150 dpi
● 200 dpi
● 300 dpi
● 400 dpi
● 600 dpi
7. Review the Summary area, and then click Finish to complete the setup.
Method two: Advanced conguration using the Email Setup
1. Using the EWS top navigation tabs, click Scan/Digital Send, and then click Email Setup in the left navigation
pane.
NOTE: By default, the Email Setup page displays the basic settings for Scan to Email setup. To access
additional settings, click the Advanced Settings button at the bottom of the page.
2. On the Email Setup dialog, select the Enable Send to Email check box. If this check box is not selected, the
feature is unavailable at the printer control panel.
3. In the Outgoing Email Servers (SMTP) area, complete the steps for one of the following options:
80 Chapter 6 Scan ENWW
● Select one of the displayed servers
● Click Add to start the SMTP wizard.
1. In the SMTP wizard, select one of the following options:
○ Option one:I know my SMTP server address or host name: Enter the address of an SMTP
server, and then click Next
○ Option two: If you do not know the address of the SMTP server, select Search network for
outgoing email server, and then click Next. Select the server, and then click Next.
NOTE: If an SMTP server was already created for another printer function, the Use a server
already in use by another function option displays. Select this option, and then congure it to be
used for the email function.
2. On the Set the basic information necessary to connect to the server dialog, set the options to
use, and then click Next.
NOTE: Some servers have problems sending or receiving emails that are larger than 5
megabytes (MB). These problems can be prevented by entering a number in Split emails if larger
than (MB).
NOTE: In most cases, the default port number does not need to be changed. However, when
using the Enable SMTP SSL Protocol option, port 587 must be used.
NOTE: If you are using Google™ Gmail for email service, select the Enable SMTP SSL Protocol
check box. Typically, for gmail, the SMTP address is smtp.gmail.com, port number 465, and the
SSL should be enabled.
Please refer to online sources to conrm these server settings are current and valid at the time
of conguration.
3. On the Server Authentication Requirements dialog, select the option that describes the server’s
authentication requirements:
○ Server does not require authentication, and then click Next.
○ Server requires authentication
○ From the drop-down box, select Use credentials of user to connect after Sign In at
the control panel, and then click Next.
○ From the drop-down box, select Always use these credentials, enter the Username
and Password, and then click Next.
NOTE: If using a signed-in user's credentials, set email to require sign in by the user on the
printer control panel. Deny device guest access to email by clearing the check box for email in
the Device Guest column in the Sign in and Permission Policies area on the Access Control dialog
of the Security tab. The icon in the check box changes from a check mark to a lock.
4. On the Server Usage dialog, choose the printer functions that will send email through this SMTP
server, and then click the Next button.
NOTE: If the server requires authentication, a user name and password for sending automatic
alerts and reports from the printer will be required.
ENWW Set up Scan to Email 81
5. On the Summary and Test dialog, enter a valid email address in the Send a test email to: eld,
and then click Test.
6. Verify that all of the settings are correct, and then click Finish to complete the outgoing email
server set up.
4. In the Address and Message Field Control area, enter a From: setting and any of the other optional settings.
Address and Message Field Control settings:
Feature Description
Address Field Restrictions
1
Specify whether users must select an email address from an address book or whether users are
allowed to enter in an email address manually.
CAUTION: If Users must select from address book is selected, and any of the address elds are
also set as User editable, changes to those editable elds also change the corresponding values in
the address book.
To prevent users from changing contacts in the Address Book at the printer control panel, go to
the Access Control page on the Security tab, and deny Device Guest access to address book
modications.
Allow invalid email address
formats
1
Select to allow an invalid email address format.
User editable To use the Default From address and Default Display Name for all emails sent from this printer
(unless a user is signed in), do not select the User editable check box.
When setting up the address elds, if the User editable check box is unchecked, users will not be
able to edit those elds at the printer control panel when sending an email. For send-to-me
functionality, clear the User editable check boxes for all of the address elds, including the
From:To:CC:, and BCC: elds, and then set that user's send email From: their own email address
and To: their own email address.
Default From: and Default
Display Name:
Provide an email address and name to use for the From: address for the email message.
NOTE: Create an email account for the printer, and use this address for the default email
address.
NOTE: Congure the email feature so that users must sign in before using it. This prevents users
from sending an email from an address that is not their own.
To:
1
Provide a To (recipient) email address for emails.
CC:
1
Provide a CC email address for emails.
BCC:
1
Provide a BCC email address for emails.
Subject: Provide a default subject line for the email messages.
Message: Create a custom message. To use this message for all emails sent from the printer, clear or do not
select the User editable check box for Message:.
1
This setting is available only on the Advanced Settings page.
5. In the Signing and Encryption area, set the signing and encryption preferences.
NOTE: These settings are available only on the Advanced Settings page.
Signing and Encryption settings:
82 Chapter 6 Scan ENWW
Feature Description
Signing Select whether to sign the security certicate.
Select the User editable check box to make this setting editable at the printer control panel.
Hashing Algorithm Select the algorithm to use for signing the certicate.
Encryption Select whether to encrypt the email.
Select the User editable check box to make this setting editable at the printer control panel.
Encryption Algorithm Select the algorithm to use for encrypting the email.
Attribute for Recipient Public
Key
Enter which attribute to use to retrieve the recipient’s public key certicate from LDAP.
Use the recipient public key
certicate to verify the
recipient
Select this setting to use the recipient’s public key certicate to verify the recipient.
6. In the Notication Settings area, select when users will receive notications about sent emails. The default
setting is using the signed in user's email address. If the recipient email address is blank, no notication is
sent.
7. In the Scan Settings area, set the default scanning preferences.
NOTE: These settings are available only on the Advanced Settings page.
Scan settings:
Feature Description
Original Size Select the page size of the original document.
Original Sides Select whether the original document is single-sided or double-sided.
Optimize Text/Picture Select to optimize for the output of a particular type of content.
Content Orientation Select the way the content of the original document is placed on the page: Portrait or Landscape.
Background Cleanup Select a value to remove faint images from the background or to remove a light background color.
Darkness Select a value to adjust the darkness of the le.
Contrast Select a value to adjust the contrast of the le.
Sharpness Select a value to adjust the sharpness of the le.
Image Preview Select whether to require or make optional a displayed preview of the job or to disable a preview.
Cropping Options Select whether or not to allow a job to be cropped and the type of cropping option.
Erase Edges Select this setting to specify the width of edge margins to be erased, in either inches or
millimeters, for the front side and back side of a job.
8. In the File Settings area, set the default le settings preferences.
File settings:
Feature
Description
File Name Prex
1
Set the default le name prex used for les saved to a network folder.
ENWW Set up Scan to Email 83
Feature Description
File Name Default le name for the le to be saved.
Select the User editable check box to make this setting editable at the printer control panel.
File Name Suix
1
Set the default le name suix used for les saved to a network folder.
Duplicate lename suix default [lename]_YYYYMMDDT
File Name Preview
1
Enter a le name, and then click the Update Preview button.
File Numbering Format
1
Select a le name format for when the job is divided into multiple les.
Add numbering when job has
just one le (ex. _1–1)
1
Select this setting to add numbering to a le name when the job is only one le instead of multiple
les.
File Type Select the le format for the saved le.
Select the User editable check box to make this setting editable at the printer control panel.
High Compression (smaller
le)
1
Select this setting to compress the scanned le, which reduces the le size. However, the scanning
process for a High compression le might take longer than for a Normal compression le.
PDF encryption
1
If the le type is PDF, then this option encrypts the output PDF le. A password must be specied
as part of the encryption. The same password must be used to open the le. The user will be
prompted to enter a password prior to scanning their job if one has not been set prior to pressing
start.
Resolution Set the resolution for the le. Higher resolution images have more dots per inch (dpi), so they
show more detail. Lower resolution images have fewer dots per inch and show less detail, but the
le size is smaller.
Quality and File Size Select the quality for the le. Higher-quality images require a larger le size than lower-quality
images, and they take more time to send.
Color/Black Specify whether copies are to be printed in color, black and gray, or black only.
Suppress blank pages
1
If the Suppress blank pages option is enabled, blank pages will be ignored.
Create Multiple Files
1
Select this setting to scan pages into separate les based on a predetermined maximum number
of pages per le.
1
This setting is available only on the Advanced Settings page.
9. Review the selected options to verify that they are accurate, and then click Apply to complete the setup.
Step four: Congure the Quick Sets (optional)
Quick Sets are optional short-cut jobs that can be accessed on the main Home screen or within the Quick Sets
application at the printer.
1. In the Email Setup area of the left navigation pane, click Quick Sets.
2. Select one of the following options:
● Select an existing Quick Set under Quick Sets Application in the table.
-OR-
● Click Add to start the Quick Set Wizard.
3. If you selected Add, the Quick Sets Setup page opens. Complete the following information:
84 Chapter 6 Scan ENWW
● Quick Set Name: Enter a title for the new Quick Set.
● Quick Set Description: Enter a description of the Quick Set.
● Quick Set Start Option: To set how the Quick Set starts, click either Enter application, then user
presses Start or Start instantly when selected from the Home Screen.
4. Dene the following settings for the Quick Set: Address and Message Field Control, Signing and Encryption,
Notication Settings, Scan Settings, File Settings.
5. Click Finish to save the Quick Set.
ENWW Set up Scan to Email 85
Step ve: Set up Send to Email to use Oice 365 Outlook (optional)
●
Introduction
●
Congure the outgoing email server (SMTP) to send an email from an Oice 365 Outlook account
Introduction
Microsoft Oice 365 Outlook is a cloud-based email system provided by Microsoft which uses Microsoft's Simple
Mail Transfer Protocol (SMTP) server to send or receive emails. Complete the following to enable the printer to
send an email with an Oice 365 Outlook account from the control panel.
NOTE: You must have an email address account with Oice 365 Outlook to congure the settings in the EWS.
Congure the outgoing email server (SMTP) to send an email from an Oice 365 Outlook account
1. Using the EWS top navigation tabs, click Networking.
2. In the left navigation pane, click TCP/IP Settings.
3. In the TCP/IP Settings area, click the Network Identication tab.
4. If DNS is required on the network, in the TCP/IP Domain Suix area, verify that the DNS suix for the email
client being used is listed. DNS suixes have this format: companyname.com, Gmail.com, etc.
NOTE: If the Domain Name suix is not set up, use the IP address.
5. Click Apply.
6. Click the Scan/Digital Send tab.
7. On the left navigation pane, click Email Setup.
86 Chapter 6 Scan ENWW
8. On the Email Setup page, select the Enable Send to Email check box. If this check box is not available, the
feature is unavailable at the printer control panel.
9. In the Outgoing Email Servers (SMTP) area, click Add to start the SMTP wizard.
10. In the I know my SMTP server address or host name eld, type smtp.onoice.com, and then click Next.
11. On the Set the basic information necessary to connect to the server dialog, in the Port Number eld, type
587.
NOTE: Some servers have problems sending or receiving emails that are larger than 5 megabytes (MB).
These problems can be prevented by entering a number in Split emails if larger than (MB).
12. Select the Enable SMTP SSL Protocol check box, and then click Next.
13. On the Server Authentication Requirements dialog, complete the following information:
a. Select Server requires authentication.
b. From the drop-down list, select Always use these credentials
c. In the Username eld, type the Oice 365 Outlook email address.
d. In the Password eld, type the Oice 365 Outlook account password, and then click Next.
14. On the Server Usage dialog, choose the printer functions that will send email through this SMTP server, and
then click the Next button.
15. On the Summary and Test dialog, enter a valid email address in the Send a test email to: eld, and then click
Test.
16. Verify that all of the settings are correct, and then click Finish to complete the outgoing email server set up.
ENWW Set up Scan to Email 87
Set up Scan to Network Folder
●
Introduction
●
Before you begin
●
Step one: Access the HP Embedded Web Server (EWS)
●
Step two: Set up Scan to Network Folder
Introduction
This document explains how to enable and congure the Scan to Network Folder function. The printer has a
feature that enables it to scan a document and save it to a network folder. To use this scan feature, the printer
must be connected to a network; however, the feature is not available until it has been congured. There are two
methods for conguring Scan to Network Folder, the Save to Network Folder Setup Wizard for basic setup and
Save to Network Folder Setup for advanced setup.
Before you begin
NOTE: To set up the Scan to Network Folder feature, the printer must have an active network connection.
Administrators need the following items before beginning the conguration process.
● Administrative access to the printer
● The fully-qualied domain name (FQDN) (e.g., \\servername.us.companyname.net\scans) of the
destination folder OR the IP address of the server (e.g., \\16.88.20.20\scans).
NOTE: The use of the term "server" in this context refers to the computer where the shared folder resides.
Step one: Access the HP Embedded Web Server (EWS)
Open the EWS to start the set-up process.
1. From the Home screen on the printer control panel, touch the Information icon, and then touch the
Network icon to display the IP address or host name.
2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the
printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be safe,
select the option to continue to the website. Accessing this website will not harm the computer.
88 Chapter 6 Scan ENWW
ENWW Set up Scan to Network Folder 89
Step two: Set up Scan to Network Folder
●
Method one: Use the Scan to Network Folder Wizard
●
Method two: Use Scan to Network Folder Setup
Method one: Use the Scan to Network Folder Wizard
This option opens the setup wizard that is in the HP Embedded Web Server (EWS) for the printer. The setup
wizard includes the options for basic conguration.
NOTE: Before you begin: To display the printer's IP address or host name, touch the Information icon, and
then touch the Network icon on the printer's control panel.
1. Using the EWS top navigation tabs, click Scan/Digital Send tab. The Email and Scan to Network Folder Quick
Setup Wizards dialog opens.
2. In the left-navigation pane, click Email and Scan to Network Folder Quick Setup Wizards.
3. Click the Save to Network Folder Quick Set Wizard link.
4. On the Add or Remove a Save to Network Folder Quick Set dialog, click Add.
NOTE: Quick Sets are short-cut jobs that can be accessed on the printer Home screen or within the Quick
Sets application.
NOTE: The Save to Network Folder feature can be minimally congured without creating a quick set.
However, without the quick set, users must enter the destination folder information at the control panel for
each scan job. A quick set is required to include Save to Network Folder metadata.
5. On the Add Folder Quick Set dialog, complete the following information:
a. In the Quick Set Title eld, type a title.
NOTE: Name the Quick Set something that users can understand quickly (e.g., "Scan and save to a
folder").
b. In the Quick Set Description eld, type a description explaining what the Quick Set will save.
c. Click Next.
6. On the Congure Destination Folder dialog, complete the following information:
a. In the UNC Folder Path eld, type a folder path where the scan will go.
The folder path can either be the fully-qualied domain name (FQDN) (e.g., \
\servername.us.companyname.net\scans) or the IP address of the server (e.g., \\16.88.20.20\scans).
Be sure that the folder path (e.g., \scans) follows the FQDN or IP address.
NOTE: The FQDN can be more reliable than the IP address. If the server gets its IP address via DHCP,
the IP address can change. However, the connection with an IP address might be faster because the
printer does not need to use DNS to nd the destination server.
b. From the Authentication Settings drop-down, select one of the following options:
● Use credentials of user to connect after Sign In at the control panel
● Always use these credentials
90 Chapter 6 Scan ENWW
NOTE: If Always use these credentials is selected, a user name and password must be entered
in the corresponding elds, and the printer’s access to the folder must be veried by clicking
Verify Access.
c. In the Windows Domain eld, type the Windows domain.
TIP: To nd the Windows domain in Windows 7, click Start, click Control Panel, click System.
To nd the Windows domain in Windows 8, click Search, enter System in the search box, and then click
System.
The domain is listed under Computer name, domain, and workgroup settings.
d. Click Next.
7. On the Congure File Scan Settings dialog, set the default scanning preferences for the Quick Set, and then
click Next.
8. Review the Summary dialog, and then click Finish.
ENWW Set up Scan to Network Folder 91
Method two: Use Scan to Network Folder Setup
This option enables advanced conguration of the Save to Network Folder feature using the HP Embedded Web
Server (EWS) for the printer.
●
Step one: Begin the conguration
●
Step two: Congure the Scan to Network Folder settings
●
Step three: Complete the conguration
NOTE: Before you begin: To display the printer's IP address or host name, touch the Information icon, and
then touch the Network icon on the printer's control panel.
Step one: Begin the conguration
1. Click the Scan/Digital Send tab.
2. On the left navigation menu, click the Scan to Network Folder Setup link.
92 Chapter 6 Scan ENWW
Step two: Congure the Scan to Network Folder settings
●
Step one: Begin the conguration
●
Dialog one: Set the Quick Set name, description, and options for user interaction at the control panel
●
Dialog two: Folder Settings
●
Dialog three: Notication settings
●
Dialog four: Scan Settings
●
Dialog ve: File Settings
●
Dialog six: Summary
Step one: Begin the conguration
1. On the Scan to Network Folder Setup page, select the Enable Scan to Network Folder check box. If this box
is not selected, the feature is unavailable at the printer control panel.
2. In the Scan to Network Folder area of the left navigation pane, click Quick Sets. Click Add to open the Quick
Sets Setup dialog.
NOTE: Quick Sets are short-cut jobs that can be accessed on the printer Home screen or within the Quick
Sets application.
NOTE: The Scan to Network Folder feature can be minimally congured without creating a quick set.
However, without the quick set, users must enter the destination folder information at the control panel for
each scan job. A quick set is required to include Scan to Network Folder metadata.
Complete all of the settings in the Quick Set Setup to fully congure the Scan to Network Folder feature.
Dialog one: Set the Quick Set name, description, and options for user interaction at the control panel
Use the Set the button location for the Quick Set and options for user interaction at the control panel dialog to
congure where the Quick Set button will display on the printer control panel and to congure the level of user
interaction at the printer control panel.
1. In the Quick Set Name eld, type a title.
NOTE: Name the Quick Set something that users can understand quickly (e.g., "Scan and save to a
folder").
2. In the Quick Set Description eld, type a description explaining what the Quick Set will save.
3. From the Quick Set Start Option list, select one of the following options:
● Option one: Enter application, then user presses Start
● Option two: Start instantly upon selection
Select one of the following prompt options :
ENWW Set up Scan to Network Folder 93
○ Prompt for original sides
○ Prompt for additional pages
○ Require Preview
NOTE: If Start instantly upon selection is selected, the destination folder must be entered in the next
step.
4
. Click Next.
94 Chapter 6 Scan ENWW
Dialog two: Folder Settings
Use the Folder Settings dialog to congure the types of folders the printer sends scanned documents to.
●
Congure the destination folder for scanned documents
●
Select the destination folder permissions
There are two types of destination folders to select from:
● Shared folders or FTP folders
● Personal shared folders
There are two types of folder permissions to select from:
● Read and write access
● Write access only
The following information describes how to congure the folder settings.
ENWW Set up Scan to Network Folder 95
Congure the destination folder for scanned documents
●
Option 1: Congure the printer to save to a shared folder or FTP folder
●
Option 2: Congure the printer to save to a personal shared folder
Select one of the following options to set up a destination folder.
Option 1: Congure the printer to save to a shared folder or FTP folder
To save scanned documents to a standard shared folder or an FTP folder, complete the following steps:
1. If it is not already selected, select Save to shared folders or FTP folders.
2. Click Add.... The Add Network Folder Path dialog opens.
3. On the Add Network Folder Path dialog, select one of the following options:
● Option one: Save to a standard shared network folder
NOTE: For more information about creating shared network folders see Set up a shared folder
(c04431534).
1. If it is not already selected, select Save to a standard shared network folder.
2. In the UNC Folder Path eld, type a folder path.
The folder path can either be the fully-qualied domain name (FQDN) (e.g., \
\servername.us.companyname.net\scans) or the IP address of the server (e.g., \
\16.88.20.20\scans). Be sure that the folder path (e.g., \scans) follows the FQDN or IP address.
NOTE: The FQDN can be more reliable than the IP address. If the server gets its IP address via
DHCP, the IP address can change. However, the connection with an IP address might be faster
because the printer does not need to use DNS to nd the destination server.
96 Chapter 6 Scan ENWW
3. To automatically create a subfolder for scanned documents in the destination folder, select a
format for the subfolder name from the Custom Subfolder list.
To restrict the subfolder access to the user who creates the scan job, select Restrict subfolder
access to user.
4. To view the complete folder path for scanned documents, click Update Preview.
5. From the Authentication Settings list, select one of the following options:
○ Use credentials of user to connect after Sign In at the control panel
○ Always use these credentials
NOTE: If Always use these credentials is selected, a user name and password must be entered
in the corresponding elds.
6. In the Windows Domain eld, type the Windows domain.
NOTE: To nd the Windows domain in Windows 7, click Start, click Control Panel, click System.
To nd the Windows domain in Windows 8, click Search, enter System in the search box, and
then click System.
The domain is listed under Computer name, domain, and workgroup settings.
NOTE: If a shared folder is set to be accessed by everyone, values for a workgroup name
(default is “Workgroup”), a user name and password must be entered in the corresponding
elds. However, if the folder is within a particular user’s folders and not Public, the user name
and password of that user must be used.
NOTE: An IP address might be necessary instead of a computer name. Many home routers do
not handle computer names well, and there is no Domain Name Server (DNS). In this case, it is
best to set up a static IP address on the shared PC to alleviate the problem of DHCP assigning a
new IP address. On a typical home router, this is done by setting a static IP address that is on the
same subnet, but outside the DHCP address range.
7. Click OK.
● Option two: Save to an FTP Server
ENWW Set up Scan to Network Folder 97
NOTE: If an FTP site is outside the rewall, a proxy server must be specied under the network
settings These settings are located in the EWS Networking tab, under the Advanced options.
1. Select Save to an FTP Server.
2. In the FTP Server eld, type the FTP server name or IP address.
3. In the Port eld, type the port number.
NOTE: In most cases, the default port number does not need to be changed.
4. To automatically create a subfolder for scanned documents in the destination folder, select a
format for the subfolder name from the Custom Subfolder list.
5. To view the complete folder path for scanned documents, click Update Preview.
6. From the FTP Transfer Mode list, select one of the following options:
○ Passive
○ Active
7. In the Username eld, type the user name.
8. In the Password eld, type the password.
9. Click Verify Access to conrm the destination can be accessed.
10. Click OK.
Option 2: Congure the printer to save to a personal shared folder
To save scanned documents to a personal shared folder, complete the following steps:
98 Chapter 6 Scan ENWW
NOTE: This option is used in domain environments where the administrator congures a shared folder for each
user. If the Save to a personal shared folder feature is congured, users will be required to sign in at the printer
control panel using Windows credentials or LDAP authentication.
1. Select Save to a personal shared folder.
2. In the Retrieve the device user’s home folder using this attribute eld, type the user’s home folder in the
Microsoft Active Directory.
NOTE: Verify that the user knows where this home folder is located on the network.
3. To add a user name subfolder at the end of the folder path, select Create subfolder based on user name.
To restrict the subfolder access to the user who creates the scan job, select Restrict subfolder access to
user.
ENWW Set up Scan to Network Folder 99
Select the destination folder permissions
●
Option 1: Congure read and write access
●
Option 2: Congure write access only
Select one of the following options to set up destination folder permissions.
Option 1: Congure read and write access
To send scanned documents to a folders congured for read and write access, complete the following steps:
NOTE: Send only to folders with read and write access supports folder verication and job notication.
1. If it is not already selected, select Send only to folders with read and write access.
2. To require the printer to verify folder access before starting a scan job, select Verify folder access prior to
job start.
NOTE: Scan jobs can complete more quickly if Verify folder access prior to job start is not selected;
however, if the folder is unavailable, the scan job will fail.
3. Click Next.
Option 2: Congure write access only
To send scanned documents to a folder congured for write access only, complete the following steps:
NOTE: Allow sending to folders with write access only does not support folder verication or job notication
NOTE: If this option is selected, the printer cannot increment the scan lename. It sends the same lename for
all scans.
Select a time-related lename prex or suix for the scan lename, so that each scan is saved as a unique le,
and does not overwrite a previous le. This lename is determined by the information in the File Settings dialog
in the Quick Set Wizard.
1. Select Allow sending to folders with write access only.
2. Click Next.
Dialog three: Notication settings
▲ On the Notication Settings dialog, complete one of the following tasks:
NOTE: In order to send notication emails, the printer must be set up to use an SMTP server for sending
email jobs. For more information about setting up the SMTP server for sending emails see Set up Scan to
Email (c04017973).
● Option one: Do not notify
1. Select Do not notify.
2. To prompt the user to review their notication settings, select Prompt user prior to job start, and
then click Next.
● Option two: Notify when job completes
100 Chapter 6 Scan ENWW
1. Select Notify when job completes.
2. Select the method for delivering the notication from the Method Used to Deliver Notication
list.
If the method of notication selected is Email, type the email address in the Notication Email
Address eld.
3. To include a thumbnail of the rst scanned page in the notication, select Include Thumbnail.
4. To prompt the user to review their notication settings, select Prompt user prior to job start, and
then click
Next.
● Option three: Notify only if job fails
1. Select Notify only if job fails.
2. Select the method for delivering the notication from the Method Used to Deliver Notication
list.
If the method of notication selected is Email, type the email address in the Notication Email
Address eld.
3. To include a thumbnail of the rst scanned page in the notication, select Include Thumbnail.
4. To prompt the user to review their notication settings, select Prompt user prior to job start, and
then click Next.
Dialog four: Scan Settings
On the Scan Settings dialog, set the default scanning preferences for the Quick Set, and then click Next.
Scan settings:
Feature Description
Original Size Select the page size of the original document.
Original Sides Select whether the original document is single-sided or double-sided.
Optimize Text/Picture Select to optimize for the output of a particular type of content.
Content Orientation Select the way the content of the original document is placed on the page: Portrait or Landscape.
Background Cleanup Select a value to remove faint images from the background or to remove a light background color.
Darkness Select a value to adjust the darkness of the le.
Contrast Select a value to adjust the contrast of the le.
Sharpness Select a value to adjust the sharpness of the le.
Image Preview Select whether to require or make optional a displayed preview of the job or to disable a preview.
Cropping Options Select whether or not to allow a job to be cropped and the type of cropping option.
Erase Edges Select this setting to specify the width of edge margins to be erased, in either inches or millimeters, for
the front side and back side of a job.
ENWW Set up Scan to Network Folder 101
Dialog ve: File Settings
On the File Settings dialog, set the default le settings for the Quick Set, and then click Next.
File settings:
Feature Description
File Name Prex Set the default le name prex used for les saved to a network folder.
File Name Default le name for the le to be saved.
Select the User editable check box to make this setting editable at the printer control panel.
File Name Suix Set the default le name suix used for les saved to a network folder.
File Name Preview Enter a le name, and then click the Update Preview button.
File Numbering Format Select a le name format for when the job is divided into multiple les.
Add numbering when job has
just one le (ex. _1–1)
Select this setting to add numbering to a le name when the job is only one le instead of multiple les.
File Type Select the le format for the saved le.
Select the User editable check box to make this setting editable at the printer control panel.
High Compression (smaller le) Select this setting to compress the scanned le, which reduces the le size. However, the scanning
process for a High compression le might take longer than for a Normal compression le.
PDF encryption If the le type is PDF, then this option encrypts the output PDF le. A password must be specied as
part of the encryption. The same password must be used to open the le. The user will be prompted to
enter a password prior to scanning their job if one has not been set prior to pressing start.
Resolution Set the resolution for the le. Higher resolution images have more dots per inch (dpi), so they show
more detail. Lower resolution images have fewer dots per inch and show less detail, but the le size is
smaller.
Quality and File Size Select the quality for the le. Higher-quality images require a larger le size than lower-quality images,
and they take more time to send.
Color/Black Specify whether copies are to be printed in color, black and gray, or black only.
Suppress blank pages If the Suppress blank pages option is enabled, blank pages will be ignored.
Meta Data File Format Use the drop-down list to select the le format for meta-data information.
Create Multiple Files Select this setting to scan pages into separate les based on a predetermined maximum number of
pages per le.
Dialog six: Summary
On the Summary dialog, review the Summary dialog, and then click Finish.
Step three: Complete the conguration
1. In the left-navigation pane, click Scan to Network Folder.
2. On the Scan to Network Folder page, review the selected settings, and then click Apply to complete the
setup.
102 Chapter 6 Scan ENWW
Set up Scan to SharePoint
®
(Flow models only)
Use Scan to SharePoint
®
to scan documents directly to a Microsoft
®
SharePoint site. This feature eliminates the
need to scan the documents to a network folder, USB
ash drive, or e-mail message, and then manually upload
the les to the SharePoint site.
●
Introduction
●
Before you begin
●
Step one: Access the HP Embedded Web Server (EWS)
●
Step two: Enable Scan to SharePoint® and create a Scan to SharePoint Quick Set
●
Scan a le directly to a Microsoft® SharePoint site
●
Quick set scan settings and options for Scan to SharePoint®
Introduction
Set up the Scan to SharePoint
®
feature, and then scan documents directly to a SharePoint
®
site.
Scan to SharePoint
®
supports all scanning options, including the ability to scan documents as images or use the
OCR features to create text les or searchable PDFs.
The feature is disabled by default. Enable Save to Sharepoint
®
in the HP Embedded Web Server (EWS).
NOTE: The Scan to Sharepoint
®
feature is available only on workow-equipped printers.
Before you begin
Before this procedure can be completed, the destination folder that the scanned les will be saved to must exist
on the SharePoint site, and write access must be enabled to the destination folder. Scan to SharePoint
®
is
disabled by default.
Step one: Access the HP Embedded Web Server (EWS)
Open the EWS to start the set-up process.
1. From the Home screen on the printer control panel, touch the Information icon, and then touch the
Network icon to display the IP address or host name.
2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the
printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be safe,
select the option to continue to the website. Accessing this website will not harm the computer.
ENWW Set up Scan to SharePoint® (Flow models only) 103
Step two: Enable Scan to SharePoint
®
and create a Scan to SharePoint Quick Set
Follow these steps to enable the Scan to SharePoint feature and create a Scan to SharePoint Quick Set:
1. Using the top navigation tabs, click Scan/Digital Send.
2. In the left navigation pane, click Scan to SharePoint®.
NOTE: Quick Sets are short-cut jobs that can be accessed on the printer Home screen or within the Quick
Sets application.
3. Select Enable Scan to SharePoint®, and then click Apply.
4. In the Scan to SharePoint® area of the left navigation pane, click Quick Sets. Click Add to launch the Quick
Set Wizard.
5. Enter a Quick Set Name (for example, “Scan to Sharepoint”) and a Quick Set Description.
6. Select a Quick Set Start Option to determine what occurs after selecting a Quick Set on the printer control
panel, and then click the Next button.
7. Use the following steps to add the path to the SharePoint folder.
a. Click Add on the SharePoint® Destination Settings page to open the Add SharePoint® Path page.
b. Open another browser window, navigate to the SharePoint folder to use, and then copy the folder
path for the SharePoint folder from that browser window.
c. Paste the SharePoint folder path into the SharePoint® Path: eld.
d. By default, the printer overwrites an existing le that has the same le name as the new le. Clear
Overwrite existing les so that a new le with the same name as an existing le is given an updated
time/date stamp.
e. Select an option from the Authentication Settings drop-down menu. Select whether it is necessary to
sign in to the SharePoint site with credentials, or store the credentials within the Quick Set.
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NOTE: Use credentials of user to connect after Sign In at the control panel is selected in the
Authentication Settings drop-down menu, the logged-in user must have permissions to write to the
specied SharePoint site.
NOTE: For security purposes, the printer does not display credentials entered in the Quick Set
Wizard.
f. Click OK to complete the SharePoint path setup and navigate back to the SharePoint Destination
Settings page.
8. Select Verify folder access prior to job start to ensure that the SharePoint folder specied as the destination
folder is accessible each time the Quick Set is used. If this option is not selected, jobs can be saved to the
SharePoint folder more quickly. However, if this option is not selected
and the SharePoint folder is
inaccessible the job will fail.
9. Click Next.
10. Set a Condition on Which to Notify: on the Notication Settings page. This setting congures the Quick Set
to either not notify, or to send email messages or print a summary page if a job either completes
successfully or fails. Select one of the following options from the Condition on Which to Notify: drop-down
menu:
● Select Do not notify for the Quick Set to not perform any notication action when a job completes
successfully or fails.
● Select Notify when job completes to for the Quick Set to send a notication when a job completes
successfully.
● Select Notify only if job fails to for the Quick Set to send a notication only when a job fails.
Selecting either Notify when job completes or Notify only if job fails requires the Method Used to Deliver
Notication: to be set. Select from the following options:
● Email: Use this option to send an email when the selected notication condition occurs. This option
requires a valid email address in the Notication Email Address: eld.
NOTE: To use the email notication feature, rst congure the email feature on the printer.
● Print: Use this option to print the notication when the selected notication condition occurs.
NOTE: Select Include Thumbnail for either notication option to include a thumbnail image of the rst
page of the scanned page of the job.
11. Click Next.
12. Select options from the Scan Settings page, and then click Next. For more information, see Table 6-1 Scan
settings for Scan to SharePoint
®
on page 107.
13. Select options from the File Settings page, and then click Next. For more information, see Table 6-2 File
settings for Scan to SharePoint on page 107.
14. Review the summary of settings, and then click the Finish button to save the Quick Set, or click the Previous
button to edit the settings.
ENWW Set up Scan to SharePoint® (Flow models only) 105
Scan a le directly to a Microsoft
®
SharePoint site
1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust
the paper guides to t the size of the document.
2. From the Home screen on the printer control panel, navigate to the Scan application, select the Scan icon,
and then select Scan to SharePoint®.
NOTE: It might be necessary to sign in to the printer to use this feature.
3. To select a Quick Set, in the Quick Sets and Defaults area touch Load. Select a Quick Set, and then touch
Load.
4. Touch the File Name: text eld to open a keyboard, and then type the name for the le using either the on-
screen keyboard or the physical keyboard. Touch Enter .
5. Touch Options to view and congure settings for the document.
6. Touch the right pane of the screen to preview the document. In the preview screen, use the buttons on the
right of the screen to adjust the preview options and to rearrange, rotate, insert, or remove pages.
Use these buttons to toggle between single-page view and thumbnail view. More options are
available in thumbnail view than in single-page view.
Use these buttons to zoom in or out on the selected page.
NOTE: Select only one page at a time to use these buttons.
Use this button to rotate the page 180 degrees.
NOTE: This button is available only in the thumbnail view.
Use this button to delete the selected pages.
NOTE: This button is available only in the thumbnail view.
Use these buttons to rearrange the pages within the document. Select one or more pages and
move them to the left or right.
NOTE: These buttons are available only in the thumbnail view.
106 Chapter 6 Scan ENWW
Use this button to add a page to the document. The printer prompts to scan additional pages.
Use this button to clear the changes made in the preview and start over.
Touch this button to collapse the preview screen and return to the Copy screen.
7. Touch the Start button to save the le.
Quick set scan settings and options for Scan to SharePoint
®
The following tables list the settings and options available in the Quick Set Wizard when adding, editing, or
copying a Scan to SharePoint
®
Quick Set.
Table
6-1 Scan settings for Scan to SharePoint
®
Feature Description
Original Size Select the page size of the original document.
Original Sides Select whether the original document is single-sided or double-sided.
Optimize Text/Picture Select to optimize for the output of a particular type of content.
Content Orientation Select the way the content of the original document is placed on the page: Portrait or Landscape.
Background Cleanup Select a value to remove faint images from the background or to remove a light background color.
Darkness Select a value to adjust the darkness of the le.
Contrast Select a value to adjust the contrast of the le.
Sharpness Select a value to adjust the sharpness of the le.
Image Preview Select whether to require or make optional a displayed preview of the job or to disable a preview.
Cropping Options Select whether or not to allow a job to be cropped and the type of cropping option.
Erase Edges Select this setting to specify the width of edge margins to be erased, in either inches or millimeters, for
the front side and back side of a job.
Table 6-2 File settings for Scan to SharePoint
Feature Description
File Name Prex Set the default le name prex used for les to be saved.
File Name Default le name for the le to be saved.
Select the User editable check box to make this setting editable at the printer control panel.
File Name Suix Set the default le name suix used for les to be saved.
Duplicate lename suix default [lename]_YYYYMMDDT
ENWW Set up Scan to SharePoint® (Flow models only) 107
Table 6-2 File settings for Scan to SharePoint (continued)
Feature Description
File Name Preview Enter a le name, and then click the Update Preview button.
File Numbering Format Select a le name format for when the job is divided into multiple les.
Add numbering when job has
just one le (ex. _1–1)
Select this setting to add numbering to a le name when the job is only one le instead of multiple les.
File Type Select the le format for the saved le.
Select the User editable check box to make this setting editable at the printer control panel.
High Compression (smaller le) Select this setting to compress the scanned le, which reduces the le size. However, the scanning
process for a High compression le might take longer than for a Normal compression le.
PDF encryption If the le type is PDF, then this option encrypts the output PDF le. A password must be specied as
part of the encryption. The same password must be used to open the le. The user will be prompted to
enter a password prior to scanning their job if one has not been set prior to pressing start.
Resolution Set the resolution for the le. Higher resolution images have more dots per inch (dpi), so they show
more detail. Lower resolution images have fewer dots per inch and show less detail, but the le size is
smaller.
Quality and File Size Select the quality for the le. Higher-quality images require a larger le size than lower-quality images,
and they take more time to send.
Color/Black Specify whether copies are to be printed in color, black and gray, or black only
Suppress blank pages If the Suppress blank pages option is enabled, blank pages will be ignored.
Create Multiple Files Select this setting to scan pages into separate les based on a predetermined maximum number of
pages per le.
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Set up Scan to USB Drive
●
Introduction
●
Step one: Access the HP Embedded Web Server (EWS)
●
Step two: Enable Scan to USB Drive
●
Step three: Congure the Quick Sets (optional)
●
Default scan settings for Scan to USB Drive setup
●
Default le settings for Save to USB Setup
Introduction
The printer has a feature that enables it to scan a document and save it to a USB ash drive. The feature is not
available until it has been congured through the HP Embedded Web Server (EWS).
Step one: Access the HP Embedded Web Server (EWS)
Open the EWS to start the set-up process.
1. From the Home screen on the printer control panel, touch the Information icon, and then touch the
Network icon to display the IP address or host name.
2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the
printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be safe,
select the option to continue to the website. Accessing this website will not harm the computer.
ENWW Set up Scan to USB Drive 109
Step two: Enable Scan to USB Drive
1. Select the Security tab.
2. Scroll to Hardware Ports and make sure that Enable Host USB plug and play is enabled.
3. Select the Copy/Print tab for MFP models or the Print tab for SFP models.
4. Select the Enable Save to USB check box.
5. Click Apply at the bottom of the page.
NOTE: Most devices ship with hard disk drives (HDDs) already installed. In some cases, additional storage
devices can be added via USB. Verify whether the Save to USB feature needs to be expanded to USB and hard
drive
Step three: Congure the Quick Sets (optional)
NOTE: Quick Sets are short-cut jobs that can be accessed on the printer Home screen or within the Quick Sets
application.
1. In the Scan to USB Drive area of the left navigation pane, click Quick Sets.
2. Select one of the following options:
● Select an existing Quick Set under Quick Sets Application in the table.
-OR-
● Click Add to start the Quick Set Wizard.
3. If you selected Add, the Quick Sets Setup page opens. Complete the following information:
● Quick Set Name: Enter a title for the new Quick Set.
● Quick Set Description: Enter a description of the Quick Set.
● Quick Set Start Option: To set how the Quick Set starts, click either Enter application, then user
presses Start or Start instantly when selected from the Home Screen.
4. Select a default location where scanned les are saved on USB storage devices inserted into the USB port
on the control panel, and then click Next. The default location options are:
● Save at root directory of the USB storage device
● Create or place in this folder on the USB Storage Device — The path to the folder on the USB storage
device must be specied when using this le location option. A backslash \ must be used to separate
folder\subfolder names in the path.
5. Select an option from the Condition on Which to Notify: drop-down list, and then click Next.
This setting determines if, or how, users are notied when a Save To USB Quick Set job completes or fails.
The options for the Condition on Which to Notify: setting are:
● Do not notify
● Notify when job completes
● Notify only if job fails
110 Chapter 6 Scan ENWW
6. Choose the Scan Settings for the Quick Set, and then click Next.
NOTE: For more information on the available scan settings, see Default scan settings for Scan to USB
Drive setup on page 111
7. Choose the File Settings for the Quick Set, and then click Next.
NOTE: For more information on the available le settings, see Default scan settings for Scan to USB Drive
setup on page 111
8. Review the summary of settings, and then click Finish to save the Quick Set, or click Previous to edit the
settings.
Default scan settings for Scan to USB Drive setup
Table 6-3 Scan settings for Scan to USB Drive Setup:
Feature Description
Original Size Select the page size of the original document.
Original Sides Select whether the original document is single-sided or double-sided.
Optimize Text/Picture Select to optimize for the output of a particular type of content.
Content Orientation Select the way the content of the original document is placed on the page: Portrait or Landscape.
Background Cleanup Select a value to remove faint images from the background or to remove a light background color.
Darkness Select a value to adjust the darkness of the le.
Contrast Select a value to adjust the contrast of the le.
Sharpness Select a value to adjust the sharpness of the le.
Image Preview Select whether to require or make optional a displayed preview of the job or to disable a preview.
Cropping Options Select whether or not to allow a job to be cropped and the type of cropping option.
Erase Edges Select this setting to specify the width of edge margins to be erased, in either inches or millimeters, for
the front side and back side of a job.
Default le settings for Save to USB Setup
Table
6-4 File settings for Save to USB Setup:
Option name Description
File Name Prex Set the default le name prex used for les saved to a network folder.
File Name Default le name for the le to be saved.
Select the User editable check box to make this setting editable at the printer control panel.
File Name Suix Set the default le name suix used for les saved to a network folder.
Duplicate lename suix default [lename]_YYYYMMDDT
File Name Preview Enter a le name, and then click the Update Preview button.
File Numbering Format Select a le name format for when the job is divided into multiple les.
ENWW Set up Scan to USB Drive 111
Table 6-4 File settings for Save to USB Setup: (continued)
Option name Description
Add numbering when job has
just one le (ex. _1–1)
Select this setting to add numbering to a le name when the job is only one le instead of multiple les.
File Type Select the le format for the saved le.
Select the User editable check box to make this setting editable at the printer control panel.
High Compression (smaller le) Select this setting to compress the scanned le, which reduces the le size. However, the scanning
process for a High compression le might take longer than for a Normal compression le.
PDF encryption If the le type is PDF, then this option encrypts the output PDF le. A password must be specied as
part of the encryption. The same password must be used to open the le. The user will be prompted to
enter a password prior to scanning their job if one has not been set prior to pressing start.
Resolution Set the resolution for the le. Higher resolution images have more dots per inch (dpi), so they show
more detail. Lower resolution images have fewer dots per inch and show less detail, but the le size is
smaller.
Quality and File Size Select the quality for the le. Higher-quality images require a larger le size than lower-quality images,
and they take more time to send.
Color/Black Specify whether copies are to be printed in color, black and gray, or black only.
Suppress blank pages If the Suppress blank pages option is enabled, blank pages will be ignored.
Create Multiple Files Select this setting to scan pages into separate les based on a predetermined maximum number of
pages per le.
112 Chapter 6 Scan ENWW
Scan to email
●
Introduction
●
Scan to email
Introduction
The printer has a feature that enables it to scan a document and send it to one or more email addresses.
Scan to email
1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust
the paper guides to t the size of the document.
2. From the Home screen on the printer control panel, navigate to the Scan application, select the Scan icon,
and then select Scan to Email.
NOTE: If prompted, type your user name and password.
3. Touch the To eld to open a keyboard.
NOTE: If you are signed in to the printer, your user name or other default information might appear in the
From eld. If so, you might not be able to change it.
4. Specify the recipients by using one of these methods:
▲ Enter the address in the To eld. To send to multiple addresses, separate the addresses with a
semicolon, or select the Enter button on the touchscreen keyboard after typing each address.
a. Select the Contacts button that is next to the To eld to open the Contacts screen.
b. Select the appropriate contact list.
c. Select a name or names from the list of contacts to add the name to the recipients list, and then
select Add.
5. Complete the Subject, File Name, and Message elds by touching the eld and using the touchscreen
keyboard to enter information. Select the Close button whenever you need to close the keyboard.
6. To load a Quick Set, select Load, select the Quick Set, and then select Load under the Quick Sets list.
NOTE: Quick Sets are predened settings for various types of output, such as Text, Photograph, and High
Quality. You can select a Quick Set to view the description.
7. To congure settings, such as File Type and Resolution, Original Sides, and Content Orientation, select
Options in the lower left corner, and then select the settings from the Options menus. Select Done if
prompted.
8. Optional Preview: Touch the right pane of the screen to preview the document. You can use the Expand and
Collapse buttons on the left side of the preview pane to expand and collapse the preview screen.
ENWW Scan to email 113
Expand button Collapse button
Use the buttons on the right of the screen to adjust the preview options and to rearrange, rotate, insert, or
remove pages.
Toggle between the two-page view and the thumbnail view. More options are available in the
thumbnail view than in the two-page view.
Zoom in or out on the selected page.
NOTE: Select only one page at a time to use these buttons.
Rotate the page 180 degrees.
NOTE: This button is available only in the thumbnail view.
Delete the selected pages.
NOTE: This button is available only in the thumbnail view.
Rearrange the pages within the document. Select one or more pages and move them to the left or
right.
NOTE: These buttons are available only in the thumbnail view.
Add a page to the document. The printer prompts you to scan additional pages.
Clear the changes made in the preview and start over.
9. When the document is ready, select Send to email it.
114 Chapter 6 Scan ENWW
NOTE: The printer might prompt you to add the email address to the contact list.
ENWW Scan to email 115
Scan to job storage
●
Introduction
●
Scan to job storage on the printer
●
Print from job storage on the printer
Introduction
The printer has a feature that enables it to scan a document and save it to a job storage folder on the printer. You
can retrieve the document from the printer and print it when needed.
NOTE: Before you can scan to a storage folder on the printer, your printer administrator or IT department must
use the HP Embedded Web Server to enable the feature and congure the settings.
Scan to job storage on the printer
Use this procedure to scan a document and save it to a job storage folder on the printer so that you can print
copies at any time.
1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust
the paper guides to t the size of the document.
2. From the Home screen on the printer control panel, navigate to the Scan application, select the Scan icon,
and then select Scan to Job Storage.
NOTE: If prompted, enter your user name and password.
3. Select the default storage folder name shown under Folder.
NOTE: If the printer administrator has congured the option, you can create a new folder. Follow these
steps to create a new folder:
a. Select the New Folder icon.
b. Select the New Folder eld, type the folder name, and then select OK.
4. Make sure that you have selected the correct folder.
5. Touch the Job Name text eld to open a touchscreen keyboard, type the name for the le, and then select
the Enter button.
6. To make the job private, select the PIN button, enter a four-digit PIN in the PIN eld, and then close the
touchscreen keypad.
7. To congure settings, such as Sides and Content Orientation, select Options in the lower left corner, and
then select the settings from the Options menus. Select Done for each setting if prompted.
8. Optional Preview: Touch the right pane of the screen to preview the document. You can use the Expand and
Collapse buttons on the left side of the preview pane to expand and collapse the preview screen.
116 Chapter 6 Scan ENWW
Expand button Collapse button
Use the buttons on the right of the screen to adjust the preview options and to rearrange, rotate, insert, or
remove pages.
Toggle between the two-page view and the thumbnail view. More options are available in the
thumbnail view than in the two-page view.
Zoom in or out on the selected page.
NOTE: Select only one page at a time to use these buttons.
Rotate the page 180 degrees.
NOTE: This button is available only in the thumbnail view.
Delete the selected pages.
NOTE: This button is available only in the thumbnail view.
Rearrange the pages within the document. Select one or more pages and move them to the left or
right.
NOTE: These buttons are available only in the thumbnail view.
Add a page to the document. The printer prompts you to scan additional pages.
Clear the changes made in the preview and start over.
9. When the document is ready, select Save to save the le to the storage folder.
ENWW Scan to job storage 117
Print from job storage on the printer
Use this procedure to print a scanned document that is in a job storage folder on the printer.
1. From the Home screen on the printer control panel, navigate to the Print application, select the Print icon,
and then select Print from Job Storage.
2. Under Stored Jobs to Print, select Choose, select the folder in which the document is saved, select the
document, and then select Select.
3. If the document is private, enter the four-digit PIN in the Password eld, and then select OK.
4. To adjust the number of copies, touch the box to the left of the Print button, and then select the number of
copies from the keypad that opens. Select the Close button to close the keypad.
5. Select Print to print the document.
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Scan to network folder
●
Introduction
●
Scan to network folder
Introduction
The printer can scan a le and save it in a shared folder on the network.
Scan to network folder
Use this procedure to scan a document and save it to a network folder.
NOTE: You might be required to sign in to the printer to use this feature.
1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust
the paper guides to t the size of the document.
2. From the Home screen on the printer control panel, navigate to the Scan application, select the Scan icon,
and then select Scan to Network Folder.
3. Specify a folder destination. Folder options must rst be congured by the printer administrator.
● To select a folder location that the administrator already set up, select Load under Quick Sets and
Defaults, select the folder, and then select Load.
● To specify a new folder location, touch the Folder Paths eld to open a touchscreen keyboard, type
the path to the folder, and then select the Enter button. Enter user credentials if prompted and
then select Save to save the path.
NOTE: Use this format for the path: \\server\folder, where “server” is the name of the server
that hosts the shared folder, and “folder” is the name of the shared folder. If the folder is nested inside
other folders, complete all necessary segments of the path to reach the folder. For example: \
\server\folder\folder
NOTE: The Folder Paths eld might have a pre-dened path, and it might not be editable. In this
situation, the administrator has congured this folder for common access.
4. Touch the File Name text eld to open a touchscreen keyboard, type the name for the le, and then select
the Enter button.
5. To congure settings, such as File Type and Resolution, Original Sides, and Content Orientation, select
Options in the lower left corner, and then select the settings from the Options menus. Select Done for each
setting if prompted.
6. Optional Preview: Touch the right pane of the screen to preview the document. You can use the Expand and
Collapse buttons on the left side of the preview pane to expand and collapse the preview screen.
Expand
button Collapse button
ENWW Scan to network folder 119
Use the buttons on the right of the screen to adjust the preview options and to rearrange, rotate, insert, or
remove pages.
Toggle between the two-page view and the thumbnail view. More options are available in the
thumbnail view than in the two-page view.
Zoom in or out on the selected page.
NOTE: Select only one page at a time to use these buttons.
Rotate the page 180 degrees.
NOTE: This button is available only in the thumbnail view.
Delete the selected pages.
NOTE: This button is available only in the thumbnail view.
Rearrange the pages within the document. Select one or more pages and move them to the left or
right.
NOTE: These buttons are available only in the thumbnail view.
Add a page to the document. The printer prompts you to scan additional pages.
Clear the changes made in the preview and start over.
7. When the document is ready, select Send to save the le to the network folder.
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Scan to SharePoint
●
Introduction
●
Scan to SharePoint
Introduction
If you have a workow-equipped printer, you can scan a document and send it to a Microsoft
®
SharePoint site.
This feature eliminates the need to scan the documents to a network folder, USB ash drive, or email message,
and then manually upload the les to the SharePoint site.
Scan to SharePoint
®
supports all scanning options, including the ability to scan documents as images or use the
OCR features to create text les or searchable PDFs.
NOTE: Before you can scan to SharePoint, your printer administrator or IT department must use the HP
Embedded Web Server to enable the feature and set it up.
Scan to SharePoint
1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust
the paper guides to t the size of the document.
2. From the Home screen on the printer control panel, navigate to the Scan application, select the Scan icon,
and then select Scan to SharePoint®.
NOTE: It might be necessary to sign in to the printer to use this feature.
3. To select a Quick Set, touch Select under Quick Sets, select a Quick Set, and then select Load.
4. Select the File Name: text eld to open a keyboard, type the name for the le, and then select the Enter
button.
5. To congure settings, such as File Type and Resolution, Sides, and Content Orientation, select Options in
the lower left corner, and then select the settings from the Options menus. Select Done if prompted.
6. Optional Preview: Touch the right pane of the screen to preview the document. You can use the Expand and
Collapse buttons on the left side of the preview pane to expand and collapse the preview screen.
Expand button Collapse button
Use the buttons on the right of the screen to adjust the preview options and to rearrange, rotate, insert, or
remove pages.
ENWW Scan to SharePoint 121
Toggle between the two-page view and the thumbnail view. More options are available in the
thumbnail view than in the two-page view.
Zoom in or out on the selected page.
NOTE: Select only one page at a time to use these buttons.
Rotate the page 180 degrees.
NOTE: This button is available only in the thumbnail view.
Delete the selected pages.
NOTE: This button is available only in the thumbnail view.
Rearrange the pages within the document. Select one or more pages and move them to the left or
right.
NOTE: These buttons are available only in the thumbnail view.
Add a page to the document. The printer prompts you to scan additional pages.
Clear the changes made in the preview and start over.
7. When the document is ready, select Send to save it to the SharePoint location.
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Scan to USB drive
●
Introduction
●
Scan to USB drive
Introduction
The printer can scan a le and save it to a USB ash drive.
Scan to USB drive
NOTE: You might be required to sign in to the printer to use this feature.
1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust
the paper guides to t the size of the document.
2. Insert the USB drive into the USB port near the printer control panel.
3. From the Home screen on the printer control panel, navigate to the Scan application, select the Scan icon,
and then select Scan to USB Drive.
4. Select the USB drive under Destination, and then select the save location (either the root of the USB drive or
an existing folder).
5. Touch the File Name text eld to open a touchscreen keyboard, type the name for the le, and then select
the Enter button.
6. To congure settings, such as File Type and Resolution, Original Sides, and Content Orientation select
Options in the lower left corner, and then select the settings from the Options menus. Select Done if
prompted.
7. Optional Preview: Touch the right pane of the screen to preview the document. You can use the Expand and
Collapse buttons on the left side of the preview pane to expand and collapse the preview screen.
Expand button Collapse button
Use the buttons on the right of the screen to adjust the preview options and to rearrange, rotate, insert, or
remove pages.
ENWW Scan to USB drive 123
Toggle between the two-page view and the thumbnail view. More options are available in the
thumbnail view than in the two-page view.
Zoom in or out on the selected page.
NOTE: Select only one page at a time to use these buttons.
Rotate the page 180 degrees.
NOTE: This button is available only in the thumbnail view.
Delete the selected pages.
NOTE: This button is available only in the thumbnail view.
Rearrange the pages within the document. Select one or more pages and move them to the left or
right.
NOTE: These buttons are available only in the thumbnail view.
Add a page to the document. The printer prompts you to scan additional pages.
Clear the changes made in the preview and start over.
8. When the document is ready, select Save to save the le to the USB drive.
Use HP JetAdvantage business solutions
HP JetAdvantage solutions are workow and printing solutions that are easy-to-use, and both network and
cloud-based. HP JetAdvantage solutions are designed to help businesses of all types, including healthcare,
nancial services, manufacturing, and public sector, manage a eet of printers and scanners.
HP JetAdvantage Solutions include:
● HP JetAdvantage Security solutions
● HP JetAdvantage Management solutions
124 Chapter 6 Scan ENWW
● HP JetAdvantage Workow solutions
● HP JetAdvantage Mobile Printing solutions
For more information about HP JetAdvantage business workow and printing solutions, go to www.hp.com/go/
PrintSolutions.
Additional scan tasks
Go to www.hp.com/support/ljM528mfp.
Instructions are available for performing specic scan tasks, such as the following:
● Copy or scan pages from books or other bound documents
● Send a scanned document to a folder in the printer memory
● Copy or scan both sides of an identication card
● Copy or scan a document into a booklet format
ENWW Additional scan tasks 125
126 Chapter 6 Scan ENWW
7 Fax
Congure the fax features, and send and receive faxes using the printer.
●
Set up fax
●
Change fax congurations
●
Send a fax
●
Additional fax tasks
For video assistance, see www.hp.com/videos/LaserJet.
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljM528mfp.
For more information:
HP's all-inclusive help for the printer includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
ENWW 127
Set up fax
●
Introduction
●
Set up fax by using the printer control panel
Introduction
This information applies to fax and Flow models, or to other printers when an optional analog fax accessory has
been installed. Before continuing, connect the printer to a phone line (for analog fax) or to an Internet or network
fax service.
Set up fax by using the printer control panel
1. From the Home screen on the printer control panel, navigate to the Settings application, and then select
the Settings icon.
2. Open the following menus:
● Fax
● Internal Fax Modem Setup
NOTE: If the Internal Fax Modem Setup menu does not appear in the menu listing, LAN or Internet
fax might be enabled. When LAN or Internet fax is enabled, the analog fax accessory is disabled and
the Internal Fax Modem Setup menu does not display. Only one fax feature, either LAN fax, analog
fax, or Internet fax, can be enabled at a time. To use analog fax when LAN fax is enabled, use the HP
Embedded Web Server to disable LAN fax.
3. Select the location from the list on the right side of the screen, and then select Next.
4. Touch the Company Name text eld, and use the keypad to type the company name.
5. Touch the Fax Number text eld, and use the keypad to type the sending fax number. Select Next.
6. Verify that the date and time settings are correct. Make changes as necessary, and then select Next.
7. If a dialing prex is required for sending faxes, touch the Dialing Prex text eld, and use the keypad to
enter the number.
8. Review all the information on the left pane, and then select Finish to complete the fax setup.
128 Chapter 7 Fax ENWW
Change fax congurations
●
Fax dialing settings
●
General fax send settings
●
Fax receive settings
NOTE: The settings congured using the control panel override any settings made in the HP Embedded Web
Server.
Fax dialing settings
1. From the Home screen on the printer control panel, navigate to the Settings application, and then select
the Settings icon.
2. Open the following menus:
● Fax
● Fax Send Settings
● Fax Dialing Settings
Congure any of the following settings, and then select Done:
Menu item Description
Redial on Error The Redial on Error feature sets the number of times a fax number will be redialed when an
error occurs during a fax transmission.
Redial on No Answer The Redial on No Answer setting selects the number of times the fax accessory redials if
the number dialed does not answer. The number of retries is either 0 to 1 (used in the U.S.)
or 0 to 2, depending on the location setting. The interval between retries is set by the redial
interval setting.
Redial on Busy The Redial on Busy setting selects the number of times (0 through 9) the fax accessory
redials a number when the number is busy. The interval between retries is set by the Redial
Interval setting.
Redial Interval The Redial Interval setting selects the number of minutes between retries if the number
dialed is busy or not answering, or if an error occurs.
NOTE: You might observe a redial message on the control panel when both the Redial on
Busy and Redial on No Answer settings are set to o. This occurs when the fax accessory
dials a number, establishes a connection, and then loses the connection. As a result of this
error condition, the fax accessory performs three automatic redial attempts regardless of
the redial settings. During this redial operation, a message displays on the control panel to
indicate that a redial is in progress.
Fax Send Speed The Fax Send Speed setting sets the modem bit rate (measured in bits per second) of the
Analog Fax modem while sending a fax.
● Fast (v.34 – 33.6k)
● Medium (v.17 – 14.4k)
● Slow (v.29 – 9.6k)
Line Monitor Volume Use the Line Monitor Volume setting to control the printer's dialing volume level when
sending faxes.
ENWW Change fax congurations 129
Menu item Description
Dialing Mode The Dialing Mode setting sets the type of dialing that is used: either tone (touch-tone
phones) or pulse (rotary-dial phones).
Dialing Prex The Dialing Prex setting allows you to enter a prex number (such as a "9" to access an
outside line) when dialing. This prex number is automatically added to all phone numbers
when dialed.
Detect dial tone The Detect dial tone setting determines whether the fax checks for a dial tone before
sending a fax.
General fax send settings
1. From the Home screen on the printer control panel, navigate to the Settings application, and then select
the Settings icon.
2. Open the following menus:
● Fax
● Fax Send Settings
● General Fax Send Settings
Congure any of the following settings, and then select Done:
Menu item Description
Fax Number Conrmation When the Fax Number Conrmation feature is enabled, the fax number must be entered
twice to ensure that it was entered correctly. The feature is disabled by default.
PC Fax Send Use the PC Fax Send feature to send faxes from a PC. This feature is enabled by default.
Error Correction Mode Normally, the fax accessory monitors the signals on the telephone line while it is sending or
receiving a fax. If the fax accessory detects an error during the transmission and the Error
Correction Mode setting is on, the fax accessory can request that the error portion of the
fax be sent again.
The Error Correction Mode feature is enabled by default. You should turn it o only if you
are having trouble sending or receiving a fax and if you are willing to accept the errors in the
transmission and a probable quality reduction in the image. Turning o the setting might be
useful when you are trying to send a fax overseas or receive one from overseas, or if you
are using a satellite telephone connection.
NOTE: Some VoIP providers might suggest turning o the Error Correction Mode setting.
However, this is not usually necessary.
Fax Header Use the Fax Header feature to control whether the header is appended to the top, and
content is shifted down, or if the header is overlaid on top of the previous header.
Fax receive settings
1. From the Home screen on the printer control panel, navigate to the Settings application, and then select
the Settings icon.
2. Open the following menus:
130 Chapter 7 Fax ENWW
● Fax
● Fax Receive Settings
● Fax Receive Setup
Congure any of the following settings, and then select Done:
Menu item Description
Receive Mode The Receive Mode setting determines how the fax accessory receives fax jobs. Select one of
the following options:
● Automatic
● TAM
● Fax/Tel
● Manual
Rings to Answer The Rings to Answer setting determines the number of times the phone rings before the
call is answered by the fax accessory.
NOTE: The default range for the available options for the Rings to Answer setting is
location-specic. The range of possible Rings to Answer options is limited by location.
If the fax accessory is not answering, and the Rings to Answer setting is 1, try increasing it
to 2.
Ring Volume The Ring Volume setting allows you to adjust the ringer volume.
Fax Receive Speed Touch the Fax Receive Speed drop down menu and select one of the following options:
● Fast (v.34 – 33.6k)
● Medium (v.17 – 14.4k)
● Slow (v.29 – 9.6k)
Extension Phone This setting allows you use a separate telephone in conjunction with the fax functions.
Allow Reprinting This setting allows you to reprint received faxes.
Receive to PC This setting allows you to receive faxes directly to your computer.
Fax Polling This setting allows you to enable or disable the fax polling function.
Fax/Tel Ring Time This setting determines the number of times the phone rings before the fax/tel mode
initiates.
Send a fax
1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust
the paper guides to t the size of the document.
2. From the Home screen on the printer control panel, navigate to the Fax application, and then select the Fax
icon.. You might be prompted to type a user name and password.
3. Specify the recipients by using one of these methods:
ENWW Send a fax 131
▲ Touch the Fax Recipients text eld, and then use the keypad to enter the fax number. To send to
multiple fax numbers, separate the numbers with a semicolon, or select the Enter button on the
touchscreen keyboard after typing each number.
a. Select the Contacts button that is next to the Fax Recipients eld to open the Contacts screen.
b. Select the appropriate contact list.
c. Select a name or names from the list of contacts to add to the recipients list, and then select Add.
4. To load a Quick Set, select Load, select the Quick Set, and then select Load under the Quick Sets list.
NOTE: Quick Sets are predened settings for various types of output, such as Text, Photograph, and High
Quality. You can select a Quick Set to view the description.
5. To congure settings, such as Resolution, Sides, and Content Orientation, select Options in the lower left
corner, and then select the settings from the Options menus. Select Done if prompted.
6. Optional Preview: Touch the right pane of the screen to preview the document. You can use the Expand and
Collapse buttons on the left side of the preview pane to expand and collapse the preview screen.
Expand button Collapse button
Use the buttons on the right of the screen to adjust the preview options and to rearrange, rotate, insert, or
remove pages.
Toggle between the two-page view and the thumbnail view. More options are available in the
thumbnail view than in the two-page view.
Zoom in or out on the selected page.
NOTE: Select only one page at a time to use these buttons.
Rotate the page 180 degrees.
NOTE: This button is available only in the thumbnail view.
132 Chapter 7 Fax ENWW
Delete the selected pages.
NOTE: This button is available only in the thumbnail view.
Rearrange the pages within the document. Select one or more pages and move them to the left or
right.
NOTE: These buttons are available only in the thumbnail view.
Add a page to the document. The printer prompts you to scan additional pages.
Clear the changes made in the preview and start over.
7. When the document is ready, select Send to send the fax.
Additional fax tasks
Locate information on the Web for performing common fax tasks.
Go to www.hp.com/support/ljM528mfp.
Instructions are available for fax tasks, such as the following:
● Create and manage fax speed dial lists
● Congure fax billing codes
● Use a fax printing schedule
● Block incoming faxes
● Fax archiving and forwarding
ENWW Additional fax tasks 133
134 Chapter 7 Fax ENWW
8 Manage the printer
Utilize management tools, congure security and energy-conservation settings, and manage rmware updates
for the printer.
●
Advanced conguration with the HP Embedded Web Server (EWS)
●
Congure IP network settings
●
Printer security features
●
Energy-conservation settings
●
HP Web Jetadmin
●
Software and rmware updates
For video assistance, see www.hp.com/videos/LaserJet.
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljM528mfp.
For more information:
HP's all-inclusive help for the printer includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
ENWW 135
Advanced conguration with the HP Embedded Web Server (EWS)
●
Introduction
●
How to access the HP Embedded Web Server (EWS)
●
HP Embedded Web Server features
Introduction
Use the HP Embedded Web Server to manage printing functions from a computer instead of the printer control
panel.
● View printer status information
● Determine the remaining life for all supplies and order new ones
● View and change tray congurations
● View and change the printer control-panel menu conguration
● View and print internal pages
● Receive notication of printer and supplies events
● View and change network conguration
The HP Embedded Web Server works when the printer is connected to an IP-based network. The HP Embedded
Web Server does not support IPX-based printer connections. Internet access is not needed to open and use the
HP Embedded Web Server.
When the printer is connected to the network, the HP Embedded Web Server is automatically available.
NOTE: The HP Embedded Web Server is not accessible beyond the network rewall.
How to access the HP Embedded Web Server (EWS)
1. From the Home screen on the printer control panel, select the Information icon, and then select the
Network icon to display the IP address or host name.
2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the
printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be safe,
select the option to continue to the website. Accessing this website will not harm the computer.
To use the HP Embedded Web Server, the browser must meet the following requirements:
Windows® 7
● Internet Explorer (version 8.x or greater)
● Google Chrome (version 34.x or greater)
● Firefox (version 20.x or greater)
136 Chapter 8 Manage the printer ENWW
Windows® 8 or greater
● Internet Explorer (version 9.x or greater)
● Google Chrome (version 34.x or greater)
● Firefox (version 20.x or greater)
macOS
● Safari (version 5.x or greater)
● Google Chrome (version 34.x or greater)
Linux
● Google Chrome (version 34.x or greater)
● Firefox (version 20.x or greater)
ENWW Advanced conguration with the HP Embedded Web Server (EWS) 137
HP Embedded Web Server features
●
Information tab
●
General tab
●
Copy/Print tab
●
Scan/Digital Send tab
●
Fax tab
●
Supplies tab
●
Troubleshooting tab
●
Security tab
●
HP Web Services tab
●
Networking tab
●
Other Links list
Information tab
Table
8-1 HP Embedded Web Server Information tab
Menu Description
Device Status Shows the printer status and shows the estimated life remaining of HP supplies. The page
also shows the type and size of paper set for each tray. To change the default settings, click
the Change Settings link.
Conguration Page Shows the information found on the conguration page.
Supplies Status Page Shows the status of the supplies for the printer.
Event Log Page Shows a list of all printer events and errors. Use the HP Instant Support link (in the Other
Links area on all HP Embedded Web Server pages) to connect to a set of dynamic web
pages that help solve problems. These pages also show additional services available for
the printer.
Usage Page Shows a summary of the number of pages the printer has printed, grouped by size, type,
and paper print path.
Device Information Shows the printer network name, address, and model information. To customize these
entries, click the Device Information menu on the General tab.
Control Panel Snapshot Shows an image of the current screen on the control panel display.
Printable Reports and Pages Lists the internal reports and pages for the printer. Select one or more items to print or
view.
Open Source Licenses Shows a summary of the licenses for open source software programs that can be used with
the printer.
General tab
138 Chapter 8 Manage the printer ENWW
Table 8-2 HP Embedded Web Server General tab
Menu Description
Control Panel Customization Reorder, show, or hide features on the control-panel display.
Change the default display language and keyboard layouts.
Quick Sets Congure jobs that are available in the Quick Sets area of the Home screen on the printer
control panel.
Alerts Set up email alerts for various printer and supplies events.
Control Panel Settings App Shows the Settings app options that are available on the printer control panel.
General Settings Congure how the printer recovers from jams and other general printer settings.
AutoSend Congure the printer to send automated emails regarding printer conguration and
supplies to specic email addresses.
Edit Other Links Add or customize a link to another website. This link displays in the footer area on all
HP Embedded Web Server pages.
Ordering Information Enter information about ordering replacement toner cartridges. This information displays
on the supplies status page.
Device Information Name the printer and assign an asset number to it. Enter the name of the primary contact
who will receive information about the printer.
Language Set the language in which to display the HP Embedded Web Server information.
Firmware Upgrade Download and install printer rmware upgrade les.
Date/Time Settings Set the date and time or synchronize with a network time server.
Energy Settings Set or edit a wake time, sleep time, and sleep delay for the printer. Set a dierent schedule
for each day of the week and for holidays.
Set which interactions with the printer cause it to wake from sleep mode.
Back up and Restore Create a backup le that contains printer and user data. If necessary, use this le to restore
data to the printer.
Reset Factory Settings Restore printer settings to the factory defaults.
Solution Installer Install third-party software packages that extend or modify the functionality of the printer.
Job Statistics Settings Provides connection information about third-party job-statistics services.
Quota Settings Provides connection information about third-party job-quota services.
Copy/Print tab
Table
8-3 HP Embedded Web Server Copy/Print tab
Menu Description
Print from USB Drive Settings Enable or disable the Print from USB Drive menu on the control panel.
Manage Stored Jobs Enable or disable the ability to store jobs in the printer memory.
Congure job-storage options.
Default Print Options Congure the default options for print jobs.
ENWW Advanced conguration with the HP Embedded Web Server (EWS) 139
Table 8-3 HP Embedded Web Server Copy/Print tab (continued)
Menu Description
Restrict Color
(Color printers only)
Permit or restrict color printing and copying.
Specify permissions for individual users or for jobs that are sent from specic software
programs.
PCL and PostScript Settings Adjust the PCL and PostScript settings for all print jobs, including copy jobs and received
faxes.
Print Quality Congure the print quality settings, including color adjustment, image registration, and
allowed paper types.
Copy Settings Congure the default options and Quick Sets for copy jobs.
NOTE: If job-specic copy setting options are not set from the control panel at the start of
a job, the default settings will be used for the job.
Manage Trays Congure settings for paper trays.
Scan/Digital Send tab
Table 8-4 HP Embedded Web Server Scan/Digital Send tab
Menu Description
Scan to Email Settings Congure the default email settings for digital sending, including the following:
● Settings for the outgoing mail (SMTP) server
● Settings for Email Quick Sets jobs
● Default message settings, such as the "From" address and the subject line
● Settings for digital signatures and encryption
● Settings for email notications
● Default scan settings for email jobs
● Default le settings for email jobs
Scan to Network FolderSettings Congure the network folder settings for digital sending, including the following:
● Settings for Quick Sets jobs saved in a network folder
● Settings for notications
● Default scan settings for jobs saved in a network folder
● Default le settings for jobs saved in a network folder
Scan to SharePoint® Settings
(Flow models only)
Congure the Microsoft SharePoint® settings for digital sending, including the following:
● Settings for Quick Sets jobs saved in a document library on the SharePoint® site
● Default settings for jobs saved in a document library on the SharePoint® site
140 Chapter 8 Manage the printer ENWW
Table 8-4 HP Embedded Web Server Scan/Digital Send tab (continued)
Menu Description
Scan to USB Drive Settings Congure the USB settings for digital sending, including the following:
● Settings for Quick Sets jobs saved on a USB ash drive
● Settings for notications
● Default scan settings for jobs saved on a USB ash drive
● Default le settings for jobs saved on a USB ash drive
Contacts Manage contacts, including the following:
● Add email addresses into the printer one at a time.
● Import a large list of frequently-used email addresses on to the printer all at once,
rather than adding them one at a time.
● Export contacts from the printer into a .CSV le on the computer to use as a data
backup, or import the records onto another HP printer.
● Edit email addresses that have already been saved in the printer.
Email and Scan to Network Folder Quick
Setup Wizards
Congure the printer to send scanned images as email attachments.
Congure the printer to save scanned images to network-folder Quick Sets. Quicks Sets
provide easy access to les saved on the network.
Digital Sending Software Setup Congure settings related to using optional Digital Sending software.
Fax tab
Table
8-5 HP Embedded Web Server Fax tab
Menu Description
Fax Send Setup Congure settings for sending faxes, including the following:
● Default settings for outgoing faxes
● Settings for fax Quick Sets jobs
● Settings for notications
● Default setting for sending faxes using the internal fax modem
● Settings for using a LAN fax service
● Settings for using an Internet fax service
Fax Speed Dials Manage speed dials, including the following:
● Import .CSV les containing email addresses, fax numbers, or user records, so that
they can be accessed on this printer.
● Export email, fax, or user records from the printer into a le on the computer to use
as a data backup, or import the records onto another HP printer.
Fax Receive Setup Congure default print options for incoming faxes, and set up a fax printing schedule.
ENWW Advanced conguration with the HP Embedded Web Server (EWS) 141
Table 8-5 HP Embedded Web Server Fax tab (continued)
Menu Description
Fax Archive and Forwarding Enable or disable fax archiving and fax forwarding, and congure basic settings for each:
● Fax archiving is a method to send a copy of all incoming and outgoing faxes to an
email address, a network folder, or an FTP server.
● Fax forwarding is a method to forward incoming faxes to a dierent fax device.
Fax Activity Log Contains a list of the faxes that have been sent from or received by this printer.
Supplies tab
Table 8-6 HP Embedded Web Server Supplies tab
Menu Description
Manage Supplies Congure how the printer reacts when supplies reach a Very Low state.
Troubleshooting tab
Table 8-7 HP Embedded Web Server Troubleshooting tab
Menu Description
General Troubleshooting Select from a variety of reports and tests to help solve problems with the printer.
Online Help Link to HP cloud-based online help to assist in troubleshooting printing issues.
Diagnostic Data
NOTE: This item is available only if an
administrator password is set from the
Security tab.
Export printer information to a le that can be useful for detailed problem analysis.
Calibration/Cleaning
(Color printers only)
Enable the automatic cleaning feature, create and print the cleaning page, and select an
option to calibrate the printer immediately.
Restore Factory Settings Restore printer settings to factory defaults.
Firmware Upgrade Download and install printer rmware upgrade les.
Security tab
142 Chapter 8 Manage the printer ENWW
Table 8-8 HP Embedded Web Server Security tab
Menu Description
General Security Settings for general security, including the following:
● Congure an administrator password to restrict access to certain features on the
printer.
● Set PJL password for processing PJL commands.
● Set le system access and rmware upgrade security.
● Enable or disable the Host USB port on the control panel or the USB connectivity port
on the formatter for printing directly from a computer.
● View the status of all security settings.
Account Policy Enable administrator account settings.
Access Control Congure access to printer functions for specic individuals or groups, and select the
method individuals use to sign in to the printer.
Protect Stored Data Congure and manage the internal hard drive for the printer.
Congure settings for jobs that are stored on the printer hard drive.
Manage Remote Apps Manage or whitelist remote apps by importing or deleting certicates that allow devices to
use this product.
Certicate Management Install and manage security certicates for access to the printer and the network.
Web Service Security Allow resources on this printer to be accessed by web pages from dierent domains. If no
sites are added to the list, then all sites are trusted.
Self Test Verify that the security functions are running according to expected system parameters.
HP Web Services tab
Use the HP Web Services tab to congure and enable HP Web Services for this printer. It is necessary to Enable
HP Web Services to use the HP ePrint feature.
Table
8-9 HP Embedded Web Server HP Web Services tab
Menu Description
Web Services Setup Connect this printer to HP Connected on the web by enabling HP Web Services.
Web Proxy Congure a proxy server if there are issues enabling HP Web Services or connecting the
printer to the Internet.
HP JetAdvantage Access solutions that extend the capabilities of the printer
Smart Cloud Print Enable Smart Cloud Print, which allows access to web-based apps that extend the
capabilities of the printer.
Networking tab
Use the Networking tab to congure and secure network settings for the printer when it is connected to an IP-
based network. This tab does not display if the printer is connected to other types of networks.
ENWW Advanced conguration with the HP Embedded Web Server (EWS) 143
Table 8-10 HP Embedded Web Server Networking tab
Menu Description
Conguration
Wireless Station Congure the initial wireless settings
Wi-Fi Direct Congure Wi-Fi Direct settings for printers that include embedded Wi-Fi Direct Print and
NFC printing or that have a wireless accessory installed.
NOTE: The conguration options available depend on the print server model.
TCP/IP Settings Congure TCP/IP settings for IPv4 and IPv6 networks.
NOTE: The conguration options available depend on the print server model.
Network Settings Congure IPX/SPX, AppleTalk, DLC/LLC, and SNMP settings, depending on the print server
model.
Other Settings Congure general printing protocols and services supported by the print server. The
available options depend on the print server model, but can include rmware update, LPD
queues, USB settings, support information, and refresh rate.
AirPrint Enable, set up, or disable network printing from Apple supported printers.
Select Language Change the language displayed by the HP Embedded Web Server. This page displays if the
web pages support multiple languages. Optionally, select supported languages through
language-preference settings in the browser.
Select Location Select a country/region for the printer.
Google Cloud Print
Setup Set up Google Cloud Print options.
Web Proxy Congure proxy settings.
Security
Settings View and restore current security settings to factory-default values.
Congure security settings using the Security Conguration Wizard.
NOTE: Do not use the Security Conguration Wizard to congure security settings using
network-management applications, such as HP Web Jetadmin.
Authorization Control conguration management and use of this printer, including the following:
● Set or change the administrator password to control access to conguration
parameters.
● Request, install, and manage digital certicates on the HP Jetdirect print server.
● Limit host access to this printer through an Access Control List (ACL) (for selected print
servers on IPv4 networks only).
Secure Communication Congure security settings.
144 Chapter 8 Manage the printer ENWW
Table 8-10 HP Embedded Web Server Networking tab (continued)
Menu Description
Mgmt. Protocols Congure and manage security protocols for this printer, including the following:
● Set the security management level for the HP Embedded Web Server, and control
traic over HTTP and HTTPS.
● Congure the SNMP (Simple Network Management Protocol) operation. Enable or
disable the SNMP v1/v2c or SNMP v3 agents on the print server.
● Control access through protocols that may not be secure, such as printing protocols,
print services, discovery protocols, name resolution services, and conguration-
management protocols.
802.1X Authentication Congure 802.1X authentication settings on the Jetdirect print server as required for client
authentication on the network, and reset the 802.1X authentication settings to factory-
default values.
CAUTION: When changing the 802.1X authentication settings; the printer might lose its
connection. To reconnect, it might be necessary to reset the print server to a factory-
default state and reinstall the printer.
IPsec/Firewall View or congure a Firewall policy or an IPsec/Firewall policy.
Announcement Agent Enable or disable the HP Device Announcement Agent, set the conguration server, and
congure mutual authentication using certicates.
Diagnostics
Network Statistics Display network statistics that are collected and stored on the HP Jetdirect print server.
Protocol Info View a list of network-conguration settings on the HP Jetdirect print server for each
protocol.
Conguration Page View the HP Jetdirect conguration page, which contains status and conguration
information.
Other Links list
Congure which links display in the footer of the HP Embedded Web Server by using the Edit Other Links menu
on the General tab.
NOTE: The following are the default links.
Table 8-11 HP Embedded Web Server Other Links list
Menu Description
HP Instant Support Connect to the HP website to nd solutions to printer problems.
Shop for Supplies Connect to the HP SureSupply website for information on purchasing original HP supplies,
such as cartridges and paper.
Product Support Connect to the support site for the printer to search for help on various topics.
ENWW Advanced conguration with the HP Embedded Web Server (EWS) 145
Congure IP network settings
●
Printer sharing disclaimer
●
View or change network settings
●
Rename the printer on a network
●
Manually congure IPv4 TCP/IP parameters from the control panel
●
Manually congure IPv6 TCP/IP parameters from the control panel
●
Link speed and duplex settings
Printer sharing disclaimer
HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and
not of the HP printer drivers. Go to Microsoft at www.microsoft.com.
View or change network settings
Use the HP Embedded Web Server to view or change IP conguration settings.
1. Open the HP Embedded Web Server (EWS):
a. From the Home screen on the printer control panel, touch the Information icon, and then touch the
Network icon to display the IP address or host name.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2. Click the Networking tab to obtain network information. Change settings as needed.
Rename the printer on a network
To rename the printer on a network so that it can be uniquely identied, use the HP Embedded Web Server.
1. Open the HP Embedded Web Server (EWS):
a. From the Home screen on the printer control panel, touch the Information icon, and then touch the
Network icon to display the IP address or host name.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2. Open the General tab.
146 Chapter 8 Manage the printer ENWW
3. On the Device Information page, the default printer name is in the Device Name eld. You can change this
name to uniquely identify this printer.
NOTE: Completing the other elds on this page is optional.
4. Click the Apply button to save the changes.
Manually congure IPv4 TCP/IP parameters from the control panel
Use the control-panel Settings menus to manually set an IPv4 address, subnet mask, and default gateway.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then select
the Settings icon.
2. Open the following menus:
● Networking
● Ethernet
● TCP/IP
● IPV 4 Settings
● Cong Method
3. Select the Manual option, and then touch the Save button.
4. Open the Manual Settings menu.
5. Touch the IP Address, Subnet Mask, or Default Gateway option.
6. Touch the rst eld to open a keypad. Enter the correct digits for the eld, and then touch the OK button.
Repeat the process for each eld, and then touch the Save button.
Manually congure IPv6 TCP/IP parameters from the control panel
Use the control-panel Settings menus to manually set an IPv6 address.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then select
the Settings icon.
2. To enable manual conguration, open the following menus:
● Networking
● Ethernet
● TCP/IP
● IPV6 Settings
3. Select Enable, and then select On.
4. Select the Enable Manual Settings option, and then touch the Done button.
5. To congure the address, open the Address menu, and then touch the eld to open a keypad.
ENWW Congure IP network settings 147
6. Use the keypad to enter the address, and then touch the OK button.
7. Touch Save.
Link speed and duplex settings
NOTE: This information applies only to Ethernet networks. It does not apply to wireless networks.
The link speed and communication mode of the print server must match the network hub. For most situations,
leave the printer in automatic mode. Incorrect changes to the link speed and duplex settings might prevent the
printer from communicating with other network devices. To make changes, use the printer control panel.
NOTE: The printer setting must match the setting for the network device (a network hub, switch, gateway,
router, or computer).
NOTE: Making changes to these settings causes the printer to turn o and then on. Make changes only when
the printer is idle.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then select
the Settings icon.
2. Open the following menus:
● Networking
● Ethernet
● Link Speed
3. Select one of the following options:
● Auto: The print server automatically congures itself for the highest link speed and communication
mode allowed on the network.
● 10T Half: 10 megabytes per second (Mbps), half-duplex operation
● 10T Full: 10 Mbps, full-duplex operation
● 10T Auto: 10 Mbps, automatic-duplex operation
● 100TX Half: 100 Mbps, half-duplex operation
● 100TX Full: 100 Mbps, full-duplex operation
● 100TX Auto: 100 Mbps, automatic-duplex operation
● 1000T Full: 1000 Mbps, full-duplex operation
4. Touch the Save button. The printer turns o and then on.
148 Chapter 8 Manage the printer ENWW
Printer security features
●
Introduction
●
Security statements
●
Assign an administrator password
●
IP Security
●
Encryption support: HP High Performance Secure Hard Disks
●
Lock the formatter
Introduction
The printer includes several security features to restrict who has access to conguration settings, to secure data,
and to prevent access to valuable hardware components.
Security statements
The printer supports security standards and recommended protocols that help you keep the printer secure,
protect critical information on your network, and simplify the way you monitor and maintain the printer.
ENWW Printer security features 149
Assign an administrator password
Assign an administrator password for access to the printer and the HP Embedded Web Server so that
unauthorized users cannot change the printer settings.
●
Use the HP Embedded Web Server (EWS) to set the password
●
Provide user access credentials at the printer control panel
Use the HP Embedded Web Server (EWS) to set the password
1. Open the HP Embedded Web Server (EWS):
a. From the Home screen on the printer control panel, touch the Information icon, and then touch the
Network
icon to display the IP address or host name.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2. Click the Security tab.
3. Open the General Security menu.
4. In the area labeled Set the Local Administrator Password, enter the name to associate with the password in
the Username eld.
5. Enter the password in the New Password eld, and then enter it again in the Verify Password eld.
NOTE: To change an existing password, rst enter the existing password in the Old Password eld.
6. Click the Apply button.
NOTE: Make note of the password and store it in a safe place. The administrator password cannot be
recovered. If the administrator password is lost or forgotten, contact HP Support at support.hp.com for the
assistance required to completely reset the printer.
Provide user access credentials at the printer control panel
Some features on the printer control panel can be secured so that unauthorized people cannot use them. When
a feature is secured, the printer prompts you to sign in before you can use it. You can also sign in without waiting
for a prompt by selecting Sign In from the printer control panel.
Typically, the credentials for signing in to the printer are the same as for signing in to the network. Consult the
network administrator for this printer if you have questions about which credentials to use.
1. From the Home screen on the printer control panel, select Sign In.
2. Follow the prompts to enter the credentials.
NOTE: To maintain security for the printer, select Sign Out when you have nished using the printer.
150 Chapter 8 Manage the printer ENWW
IP Security
IP Security (IPsec) is a set of protocols that control IP-based network traic to and from the printer. IPsec
provides host-to-host authentication, data integrity, and encryption of network communications.
For printers that are connected to the network and have an HP Jetdirect print server, you can congure IPsec by
using the Networking tab in the HP Embedded Web Server.
Encryption support: HP High Performance Secure Hard Disks
The hard disk provides hardware-based encryption so you can securely store sensitive data without impacting
printer performance. This hard disk uses the latest Advanced Encryption Standard (AES) and has versatile time-
saving features and robust functionality.
Use the Security menu in the HP Embedded Web Server to congure the disk.
Lock the formatter
The formatter has a slot that you can use to attach a security cable. Locking the formatter prevents someone
from removing valuable components from it.
ENWW Printer security features 151
Print with EconoMode
This printer has an EconoMode option for printing drafts of documents. Using EconoMode can use less toner.
However, using EconoMode can also reduce print quality.
●
Congure EconoMode from the print driver
●
Congure EconoMode from the printer control panel
HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might
outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer acceptable,
consider replacing the toner cartridge.
NOTE: If this option is not available in the print driver, set it using the printer control panel.
Congure EconoMode from the print driver
1. From the software program, select the Print option.
2. Select the printer, and then click the Properties or Preferences button.
3. Click the Paper/Quality tab.
4. Click the EconoMode check box to enable the feature, and then click OK.
Congure EconoMode from the printer control panel
Use the printer control panel to change the EconoMode setting.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then select
the Settings icon.
2. Open the following menus:
● Copy/Print or Print
● Default Print Options
● Economode
3. Select On or O to enable or disable the feature.
Set the sleep timer and congure the printer to use 1 watt or less of power
The sleep settings aect how much power the printer uses, the wake/sleep time, how quickly the printer enters
sleep mode, and how quickly the printer wakes up from sleep mode.
To congure the printer to use 1 watt or less of power while in sleep mode, enter times for both the Sleep after
Inactivity and Auto O after sleep settings.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then select
the Settings icon.
2. Open the following menus:
ENWW Energy-conservation settings 153
● General
● Energy Settings
● Sleep Settings
3. Select Sleep after Inactivity to specify the number of minutes the printer is inactive before it enters sleep
mode. Enter the appropriate time period.
4. Select Auto O after sleep to put the printer into a deeper power save mode after a period of sleep. Enter
the appropriate time period.
NOTE: By default, the printer will wake from Auto O in response to any activity other than USB or Wi-Fi.
For greater energy settings, you can set it to wake only to the power button by selecting Shut down (wake
on power button only).
5. Select Done to save the settings.
Set the sleep schedule
Use the Sleep Schedule feature to congure the printer to automatically wake or go into Sleep mode at specic
times on specic days of the week.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then select
the Settings icon.
2. Open the following menus:
● General
● Energy Settings
● Sleep Schedule
3. Select the New Event button, and then select the type of event to schedule: Wake Event or Sleep Event.
4. For a wake or sleep event, congure the time and the days of the week for the event. Select Save to save
the setting.
HP Web Jetadmin
HP Web Jetadmin is an award-winning, industry-leading tool for eiciently managing a wide variety of networked
HP products, including printers, multifunction printers, and digital senders. This single solution allows you to
remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment —
ultimately increasing business productivity by helping you save time, control costs, and protect your investment.
HP Web Jetadmin upgrades are periodically made available to provide support for specic product features. Go to
www.hp.com/go/webjetadmin for more information.
Software and rmware updates
HP regularly updates features that are available in the printer rmware. To take advantage of the most current
features, update the printer rmware. Download the most recent rmware update le from the web:
Go to www.hp.com/support/ljM528mfp. Click Drivers & Software.
154 Chapter 8 Manage the printer ENWW
9 Solve problems
Troubleshoot problems with the printer. Locate additional resources for help and technical support.
●
Customer support
●
Control panel help system
●
Reset factory settings
●
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel
●
Printer does not pick up paper or misfeeds
●
Clear paper jams
●
Resolve print-quality problems
●
Improve copy image quality
●
Improve scan image quality
●
Improve fax image quality
●
Solve wired network problems
●
Solve wireless network problems
●
Solve fax problems
●
USB ash drive is not responding
For video assistance, see www.hp.com/videos/LaserJet.
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljM528mfp.
For more information:
HP's all-inclusive help for the printer includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
ENWW 155
● Join support forums
● Find warranty and regulatory information
Customer support
Get telephone support for your country/region
Have the printer name, serial number, date of purchase, and
problem description ready
Country/region phone numbers are on the yer that was in the box
with the printer or at support.hp.com.
Get 24-hour Internet support, and download software utilities and
drivers
www.hp.com/support/ljM528mfp
Order additional HP service or maintenance agreements www.hp.com/go/carepack
Register the printer www.register.hp.com
Control panel help system
The printer has a built-in Help system that explains how to use each screen. To open the Help system, touch the
Help button in the upper-right corner of the screen.
For some screens, the Help opens to a global menu where you can search for specic topics. You can browse
through the menu structure by touching the buttons in the menu.
Some Help screens include animations that show specic procedures, such as clearing paper jams.
If the printer alerts of an error or warning, touch the Help button to open a message that describes the
problem. The message also contains instructions to help solve the problem.
156 Chapter 9 Solve problems ENWW
Reset factory settings
Resetting the printer settings to the factory-set defaults can help resolve problems.
●
Introduction
●
Method one: Reset factory settings from the printer control panel
●
Method two: Reset factory settings from the HP Embedded Web Server (network-connected printers only)
Introduction
Use one of the following methods to reset the printer settings to the original settings from the factory.
Method one: Reset factory settings from the printer control panel
Use the printer control panel to restore the settings to their original values.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then select
the Settings icon.
2. Open the following menus:
● General
● Reset Factory Settings
3. Select Reset.
A verication message advises that completing the reset function might result in loss of data.
4. Select Reset to complete the process.
NOTE: The printer restarts automatically after the reset operation completes.
Method two: Reset factory settings from the HP Embedded Web Server (network-
connected printers only)
Use the HP EWS to reset the printer settings to the original settings.
1. On the printer control panel, select the Information button, and then select the Network icon to
display the IP address or host name.
2. Open the General tab.
3. On the left side of the screen, click Reset Factory Settings.
4. Click the Reset button.
NOTE: The printer restarts automatically after the reset operation completes.
ENWW Reset factory settings 157
A “Cartridge is low” or “Cartridge is very low” message displays on
the printer control panel
●
Change the “Very Low” settings
●
Order supplies
Cartridge is low: The printer indicates when a toner cartridge level is low. Actual toner cartridge life remaining
may vary. Consider having a replacement available to install when print quality is no longer acceptable. The toner
cartridge does not need to be replaced now.
Continue printing with the current cartridge until redistributing the toner no longer yields acceptable print quality.
To redistribute the toner, remove the toner cartridge from the printer and gently rock the cartridge back and forth
about its horizontal axis. For graphical representation, see cartridge replacement instructions. Reinsert the toner
cartridge into the printer and close the cover.
Cartridge is very low: The printer indicates when the toner cartridge level is very low. Actual toner cartridge life
remaining may vary. Consider having a replacement available to install when print quality is no longer
acceptable. The toner cartridge does not need to be replaced now unless the print quality is no longer
acceptable.
HP’s Premium Protection Warranty expires near the end of useable cartridge life. Check the Supplies Status Page
or the HP Embedded Web Server (EWS) for the status.
158 Chapter 9 Solve problems ENWW
Change the “Very Low” settings
You can change the way the printer reacts when supplies reach the Very Low state. You do not have to re-
establish these settings when you install a new cartridge.
●
Change the “Very Low” settings at the control panel
●
For printers with fax capability
Change the “Very Low” settings at the control panel
Change the setting at the printer control panel.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then select
the Settings icon.
2. Open the following menus:
● Manage Supplies
● Very Low Behavior
● Black Cartridge or Color Cartridges
3. Select one of the following options:
● Select the Stop option to set the printer to stop printing when the cartridge reaches the Very Low
threshold.
● Select the Prompt to continue option to set the printer to stop printing when the cartridge reaches the
Very Low threshold. You can acknowledge the prompt or replace the cartridge to resume printing.
● Select the Continue option to set the printer to alert you that the cartridge is very low, and to continue
printing beyond the Very Low setting without interaction. This can result in unsatisfactory print
quality.
For printers with fax capability
When the printer is set to the Stop or Prompt to continue option, there is some risk that faxes will not print when
the printer resumes printing. This can occur if the printer has received more faxes than the memory can hold
while the printer is waiting.
The printer can print faxes without interruption when it passes the Very Low threshold if you select the Continue
option for the cartridge, but print quality might degrade.
Order supplies
Order supplies and paper http://www.hp.com/go/SureSupply
Order through service or support providers Contact an HP-authorized service or support provider.
Order using the HP Embedded Web Server (EWS) To access, in a supported web browser on your computer, enter the
printer IP address or host name in the address/URL eld. The EWS
contains a link to the HP SureSupply website, which provides
options for purchasing Original HP supplies.
ENWW A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel 159
Printer does not pick up paper or misfeeds
●
Introduction
●
The printer does not pick up paper
●
The printer picks up multiple sheets of paper
●
The document feeder jams, skews, or picks up multiple sheets of paper
Introduction
The following solutions can help solve problems if the printer is not picking up paper from the tray or is picking
up multiple sheets of paper at one time. Either of these situations can result in paper jams.
The printer does not pick up paper
If the printer does not pick up paper from the tray, try these solutions.
1. Open the printer and remove any jammed sheets of paper. Verify that no torn remnants of paper remain
inside the printer.
2. Load the tray with the correct size of paper for the job.
3. Make sure the paper size and type are set correctly on the printer control panel.
160 Chapter 9 Solve problems ENWW
4. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the
appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the marking on
the tray.
NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or
markings in the tray.
The following images show examples of the paper-size indentations in the trays for various printers. Most
HP printers have markings similar to these.
Figure 9-1 Size markings for Tray 1 or the multipurpose tray
Figure 9-2 Size markings for cassette trays
ENWW Printer does not pick up paper or misfeeds 161
5. Verify that the humidity in the room is within specications for this printer and that paper is being stored in
unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep paper dry.
In high-humidity environments, paper at the top of the stack in the tray can absorb moisture, and it might
have a wavy or uneven appearance. If this happens, remove the top 5 to 10 sheets of paper from the stack.
In low-humidity environments, excess static electricity can cause sheets of paper to stick together. If this
happens, remove the paper from the tray, and ex the stack by holding it at each end and bringing the ends
up to form a U shape. Then, rotate the ends down to reverse the U shape. Next, hold each side of the stack
of paper, and repeat this process. This process releases individual sheets without introducing static
electricity. Straighten the paper stack against a table before returning it to the tray.
Figure 9-3 Technique for exing the paper stack
1
2
6. Check the printer control panel to see if it is displaying a prompt to feed the paper manually. Load paper,
and continue.
7. The rollers above the tray might be contaminated. Clean the rollers with a lint-free cloth dampened with
warm water. Use distilled water, if it is available.
CAUTION: Do not spray water directly on to the printer. Instead, spray water on the cloth or dab the cloth
in water and wring it out before cleaning the rollers.
The following image shows examples of the roller location for various printers.
Figure 9-4 Roller locations for Tray 1 or the multipurpose tray
The printer picks up multiple sheets of paper
If the printer picks up multiple sheets of paper from the tray, try these solutions.
1. Remove the stack of paper from the tray and ex it, rotate it 180 degrees, and ip it over. Do not fan the
paper. Return the stack of paper to the tray.
162 Chapter 9 Solve problems ENWW
NOTE: Fanning the paper introduces static electricity. Instead of fanning the paper, ex the stack by
holding it at each end and bringing the ends up to form a U shape. Then, rotate the ends down to reverse
the U shape. Next, hold each side of the stack of paper, and repeat this process. This process releases
individual sheets without introducing static electricity. Straighten the paper stack against a table before
returning it to the tray.
Figure 9-5 Technique for exing the paper stack
1
2
2. Use only paper that meets HP specications for this printer.
3. Verify that the humidity in the room is within specications for this printer, and that paper is being stored in
unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep paper dry.
In high-humidity environments, paper at the top of the stack in the tray can absorb moisture, and it might
have a wavy or uneven appearance. If this happens, remove the top 5 to 10 sheets of paper from the stack.
In low-humidity environments, excess static electricity can cause sheets of paper to stick together. If this
happens, remove the paper from the tray, and ex the stack as described above.
4. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a dierent package.
ENWW Printer does not pick up paper or misfeeds 163
5. Make sure the tray is not overlled by checking the stack-height markings inside the tray. If it is overlled,
remove the entire stack of paper from the tray, straighten the stack, and then return some of the paper to
the tray.
The following images show examples of the stack-height markings in the trays for various printers. Most
HP printers have markings similar to these. Also make sure that all sheets of paper are below the tabs near
the stack-height marks. These tabs help hold the paper in the correct position as it enters the printer.
Figure 9-6 Stack-height markings
Figure 9-7 Tab for the paper stack
164 Chapter 9 Solve problems ENWW
6. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the
appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the marking on
the tray.
NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or
markings in the tray.
The following images show examples of the paper-size indentations in the trays for various printers. Most
HP printers have markings similar to these.
Figure 9-8 Size markings for Tray 1 or the multipurpose tray
Figure 9-9 Size markings for cassette trays
7. Make sure the printing environment is within recommended specications.
The document feeder jams, skews, or picks up multiple sheets of paper
NOTE: This information applies to MFP printers only.
ENWW Printer does not pick up paper or misfeeds 165
● The original might have something on it, such as staples or self-adhesive notes, that must be removed.
● Check that all rollers are in place and that the roller-access cover inside the document feeder is closed.
● Make sure that the top document-feeder cover is closed.
●
The pages might not be placed correctly. Straighten the pages and adjust the paper guides to center the
stack.
● The paper guides must be touching the sides of the paper stack to work correctly. Make sure that the paper
stack is straight and the guides are against the paper stack.
● The document feeder input tray or output bin might contain more than the maximum number of pages.
Make sure the paper stack ts below the guides in the input tray, and remove pages from the output bin.
● Verify that there are no pieces of paper, staples, paper clips, or other debris in the paper path.
● Clean the document-feeder rollers and the separation pad. Use compressed air or a clean, lint-free cloth
moistened with warm water. If misfeeds still occur, replace the rollers.
● From the Home screen on the printer control panel, scroll to and touch the Supplies button. Check the
status of the document-feeder kit, and replace it if necessary.
166 Chapter 9 Solve problems ENWW
Clear paper jams
●
Introduction
●
Paper jam locations
●
Auto-navigation for clearing paper jams
●
Experiencing frequent or recurring paper jams?
●
Clear paper jams in the document feeder—31.13.yz
●
Clear paper jams in tray 1—13.A1
●
Clear paper jams in tray 2, tray 3, tray 4, tray 5—13.A2, 13.A3, 13.A4, 13.A5
●
Clear paper jams in the output bin—13.E1
●
Clear paper jams in the duplexer—13.CX.XX, 13.DX.XX
●
Clear paper jams in the toner-cartridge area
●
Clear paper jams in the fuser—13.B9, 13.B2, 13.FF
Introduction
The following information includes instructions for clearing paper jams from the printer.
Paper jam locations
1
2
3
4
5
1 Document feeder
2 Output bin
ENWW Clear paper jams 167
3 Top cover and toner-cartridge area
4 Tray 1
5 Tray 2 and the optional 550-sheet trays
NOTE: Remove Tray 2 to access jams in the duplexer.
Auto-navigation for clearing paper jams
The auto-navigation feature assists in clearing jams by providing step-by-step instructions on the control panel.
When you complete a step, the printer displays instructions for the next step until you have completed all steps
in the procedure.
Experiencing frequent or recurring paper jams?
To reduce the number of paper jams, try these solutions.
NOTE: To see a video that demonstrates how to load paper in a way that reduces the number of paper jams,
click here.
1. Use only paper that meets HP specications for this printer.
2. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a dierent package.
3. Use paper that has not previously been printed or copied on.
4. Make sure the tray is not overlled. If it is, remove the entire stack of paper from the tray, straighten the
stack, and then return some of the paper to the tray.
5. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides so they
are touching the paper stack without bending it.
6. Make sure that the tray is fully inserted in the printer.
7. If you are printing on heavy, embossed, or perforated paper, use the manual feed feature and feed sheets
one at a time.
8. Open the Trays menu on the printer control panel. Verify that the tray is congured correctly for the paper
type and size.
9. Make sure the printing environment is within recommended specications.
Clear paper jams in the document feeder—31.13.yz
The following information describes how to clear paper jams in the document feeder. When a jam occurs, the
control panel displays an animation that assists in clearing the jam.
168 Chapter 9 Solve problems ENWW
1. Lift the latch to release the document-feeder
cover.
2. Open the document-feeder cover.
ENWW Clear paper jams 169
3. Remove any jammed paper.
4. Lift the document-feeder input tray.
170 Chapter 9 Solve problems ENWW
5. Remove any jammed paper.
ENWW Clear paper jams 171
6. Lower the document-feeder input tray.
7. Close the document-feeder cover.
NOTE: Verify that the latch on the top of the
document-feeder cover is completely closed.
NOTE: To avoid jams, make sure the guides in the document-feeder input tray are adjusted against the
document, without bending the document. To copy narrow documents, use the atbed scanner. Remove all
staples and paper clips from original documents.
NOTE: Original documents that are printed on heavy, glossy paper can jam more frequently than originals that
are printed on plain paper.
Clear paper jams in tray 1—13.A1
Use the following procedure to clear paper jams in Tray 1. When a jam occurs, the control panel displays an
animation that assists in clearing the jam.
172 Chapter 9 Solve problems ENWW
1. If most of the sheet of paper is visible in the tray,
slowly pull the jammed paper out of the printer.
Make sure that the entire sheet is removed. If it
tears, continue with the following steps to nd the
remnants.
If most of the sheet of paper has been pulled
inside the printer, continue with the following
steps.
2. Press the top-cover-release button on the left side
of the printer.
3. Open the front door.
4. Remove the toner cartridge.
ENWW Clear paper jams 173
5. Lift the jam-access cover and slowly remove any
jammed paper. Be careful not to tear the paper.
6. Reinsert the toner cartridge.
7. Close the front door.
174 Chapter 9 Solve problems ENWW
Clear paper jams in tray 2, tray 3, tray 4, tray 5—13.A2, 13.A3, 13.A4, 13.A5
Use the following procedure to check for paper in all possible jam locations related to Tray 2 and the 550-sheet
trays. When a jam occurs, the control panel displays an animation that assists in clearing the jam.
1. Remove the tray from the printer.
2. Remove the paper from the tray, and discard any
damaged paper.
3. Verify that the rear paper guide is adjusted to the
indentation for the correct paper size. If necessary,
pinch the release and move the rear paper guide to
the correct position. It should click into place.
B5
11 LTR
14 LGL
ENWW Clear paper jams 175
4. Load the paper into the tray. Make sure that the
stack is at at all four corners and that the top of
the stack is below the maximum-height indicators.
5. Reinsert and close the tray.
6. Press the top-cover-release button on the left side
of the printer.
176 Chapter 9 Solve problems ENWW
7. Open the front door.
8. Remove the toner cartridge.
9. Lift the jam-access cover and slowly remove any
jammed paper. Be careful not to tear the paper.
ENWW Clear paper jams 177
10. Reinsert the toner cartridge.
11. Close the front door.
Clear paper jams in the output bin—13.E1
Use the following procedure to check for paper in all possible jam locations in the output bin. When a jam occurs,
the control panel displays an animation that assists in clearing the jam.
178 Chapter 9 Solve problems ENWW
1. If paper is visible in the output bin, grasp the
leading edge and remove it.
Clear paper jams in the duplexer—13.CX.XX, 13.DX.XX
Use the following procedure to check for paper in all possible jam locations in the automatic duplexer. When a
jam occurs, the control panel displays an animation that assists in clearing the jam.
1. Remove Tray 2 from the printer.
2. Pull forward on the green tab inside the tray area
to release the duplex pan.
ENWW Clear paper jams 179
3. Remove any jammed paper.
4. Close the duplex pan.
5. Reinsert and close the tray.
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6. Open the rear door.
7. Remove any jammed paper.
8. Close the rear door
ENWW Clear paper jams 181
9. Press the top-cover-release button on the left side
of the printer.
10. Open the front door.
11. Remove the toner cartridge.
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12. Lift the jam-access cover and slowly remove any
jammed paper. Be careful not to tear the paper.
13. Reinsert the toner cartridge.
14. Close the front door.
ENWW Clear paper jams 183
Clear paper jams in the toner-cartridge area
Use the following procedure to check for paper in all possible jam locations in the toner-cartridge area. When a
jam occurs, the control panel displays an animation that assists in clearing the jam.
1. Press the top-cover-release button on the left side
of the printer.
2. Open the front door.
3. Remove the toner cartridge.
184 Chapter 9 Solve problems ENWW
4. Lift the jam-access cover and slowly remove any
jammed paper. Be careful not to tear the paper.
5. Reinsert the toner cartridge.
6. Close the front door.
ENWW Clear paper jams 185
Clear paper jams in the fuser—13.B9, 13.B2, 13.FF
Use the following procedure to clear paper jams in the rear door and fuser area. When a jam occurs, the control
panel displays an animation that assists in clearing the jam.
NOTE: The fuser is hot while the printer is in use. Wait for the fuser to cool before clearing jams.
1. Open the rear door.
186 Chapter 9 Solve problems ENWW
2. Remove any jammed paper.
3. Close the rear door
ENWW Clear paper jams 187
Resolve print-quality problems
●
Introduction
●
Troubleshoot print quality
Introduction
Use the information below to troubleshoot print-quality problems, including issues with image quality.
The troubleshooting steps can help resolve the following defects:
● Blank pages
● Black pages
● Curled paper
● Dark or light bands
● Dark or light streaks
● Fuzzy print
● Gray background or dark print
● Light print
● Loose toner
● Missing toner
● Scattered dots of toner
● Skewed images
● Smears
● Streaks
188 Chapter 9 Solve problems ENWW
Troubleshoot print quality
To resolve print-quality issues, try these steps in the order presented.
●
Update the printer rmware
●
Print from a dierent software program
●
Check the paper-type setting for the print job
●
Check toner-cartridge status
●
Print a cleaning page
●
Visually inspect the toner cartridge or cartridges
●
Check paper and the printing environment
●
Try a dierent print driver
●
Check the EconoMode settings
●
Adjust print density
●
Troubleshoot image defects
To troubleshoot specic image defects, see Troubleshoot Image Defects.
Update the printer rmware
Try upgrading the printer rmware.
See www.hp.com/support for more information.
Print from a dierent software program
Try printing from a dierent software program. If the page prints correctly, the problem is with the software
program from which you were printing.
ENWW Resolve print-quality problems 189
Check the paper-type setting for the print job
Check the paper type setting when printing from a software program and the printed pages have smears, fuzzy
or dark print, curled paper, scattered dots of toner, loose toner, or small areas of missing toner.
●
Check the paper type setting on the printer
●
Check the paper type setting (Windows)
●
Check the paper type setting (macOS)
Check the paper type setting on the printer
Check the paper type setting on the printer control panel, and change the setting as needed.
1. Open the tray.
2. Verify that the tray is loaded with the correct type of paper.
3. Close the tray.
4. Follow the control panel instructions to conrm or modify the paper type settings for the tray.
Check the paper type setting (Windows)
Check the paper type setting for Windows, and change the setting as needed.
1. From the software program, select the Print option.
2. Select the printer, and then click the Properties or Preferences button.
3. Click the Paper/Quality tab.
4. From the Paper Type drop-down list, click the More... option.
5. Expand the list of Type is: options.
6. Expand the category of paper types that best describes your paper.
7. Select the option for the type of paper you are using, and click the OK button.
8. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button
to print the job.
Check the paper type setting (macOS)
Check the paper type setting for macOS, and change the setting as needed.
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the printer.
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then
click the Paper/Quality menu.
4. Select a type from the Media Type drop-down list.
5. Click the Print button.
190 Chapter 9 Solve problems ENWW
Check toner-cartridge status
Follow these steps to check the estimated life remaining in the toner cartridges and if applicable, the status of
other replaceable maintenance parts.
●
Step one: Print the supplies status page
●
Step two: Check supplies status
Step one: Print the supplies status page
The supplies status page indicates the cartridge status.
1. From the Home screen on the printer control panel, navigate to the Reports application, and then select the
Reports icon.
2. Select the Conguration/Status Pages menu.
3. Select Supplies Status Page, and then select Print to print the page.
Step two: Check supplies status
1. Look at the supplies status report to check the percent of life remaining for the toner cartridges and, if
applicable, the status of other replaceable maintenance parts.
Print quality problems can occur when using a toner cartridge that is at its estimated end of life. The
supplies status page indicates when a supply level is very low. After an HP supply has reached the very low
threshold, HP’s premium protection warranty on that supply has ended.
The toner cartridge does not need to be replaced now unless the print quality is no longer acceptable.
Consider having a replacement available to install when print quality is no longer acceptable.
If you determine that you need to replace a toner cartridge or other replaceable maintenance parts, the
supplies status page lists the genuine HP part numbers.
2. Check to see if you are using a genuine HP cartridge.
A genuine HP toner cartridge has the word “HP” on it, or has the HP logo on it. For more information on
identifying HP cartridges go to www.hp.com/go/learnaboutsupplies.
Print a cleaning page
During the printing process paper, toner, and dust particles can accumulate inside the printer and can cause print-
quality issues such as toner specks or spatter, smears, streaks, lines, or repeating marks.
Follow these steps to clean the printer paper path.
1. From the Home screen on the printer control panel, navigate to the Support Tools application, and then
select the Support Tools icon.
2. Select the following menus:
ENWW Resolve print-quality problems 191
● Maintenance
● Calibration/Cleaning
● Cleaning Page
3. Select Print to print the page.
A Cleaning... message displays on the printer control panel. The cleaning process takes a few minutes to
complete. Do not turn the printer o until the cleaning process has nished. When it is nished, discard the
printed page.
Visually inspect the toner cartridge or cartridges
Follow these steps to inspect each toner cartridge.
1. Remove the toner cartridges from the printer.
2. Check the memory chip for damage.
3. Examine the surface of the green imaging drum.
CAUTION: Do not touch the imaging drum. Fingerprints on the imaging drum can cause print-quality
problems.
4. If you see any scratches, ngerprints, or other damage on the imaging drum, replace the toner cartridge.
5. Reinstall the toner cartridge, and print a few pages to see if the problem has resolved.
192 Chapter 9 Solve problems ENWW
Check paper and the printing environment
●
Step one: Use paper that meets HP specications
●
Step two: Check the environment
●
Step three: Set the individual tray alignment
Step one: Use paper that meets HP specications
Some print-quality problems arise from using paper that does not meet HP specications.
● Always use a paper type and weight that this printer supports.
● Use paper that is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids,
staples, and curled or bent edges.
● Use paper that has not been previously printed on.
● Use paper that does not contain metallic material, such as glitter.
● Use paper that is designed for use in laser printers. Do not use paper that is designed only for use in Inkjet
printers.
● Use paper that is not too rough. Using smoother paper generally results in better print quality.
Step two: Check the environment
The environment can directly aect print quality and is a common cause for print-quality or paper-feeding
issues. Try the following solutions:
● Move the printer away from drafty locations, such as open windows or doors, or air-conditioning vents.
● Make sure the printer is not exposed to temperatures or humidity outside of printer specications.
● Do not place the printer in a conned space, such as a cabinet.
● Place the printer on a sturdy, level surface.
● Remove anything that is blocking the vents on the printer. The printer requires good air ow on all sides,
including the top.
● Protect the printer from airborne debris, dust, steam, grease, or other elements that can leave residue
inside the printer.
Step three: Set the individual tray alignment
Follow these steps when text or images are not centered or aligned correctly on the printed page when printing
from specic trays.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then select
the Settings icon.
2. Select the following menus:
● Copy/Print or Print
● Print Quality
● Image Registration
ENWW Resolve print-quality problems 193
3. Select Tray, and then select the tray to adjust.
4. Select Print Test Page, and then follow the instructions on the printed pages.
5. Select Print Test Page again to verify the results, and then make further adjustments if necessary.
6. Select Done to save the new settings.
Try a dierent print driver
Try a dierent print driver when printing from a software program and the printed pages have unexpected lines
in graphics, missing text, missing graphics, incorrect formatting, or substituted fonts.
Download any of the following drivers from the HP Web site: www.hp.com/support/ljM528mfp.
HP PCL.6 driver
If available, this printer-specic print driver supports older operating systems like Windows
®
XP and Windows Vista
®
. For a list of supported operating systems, go to www.hp.com/go/
support.
HP PCL 6 driver This printer-specic print driver supports Windows 7 and newer operating systems that
support version 3 drivers. For a list of supported operating systems, go to www.hp.com/go/
support.
HP PCL-6 driver This printer-specic print driver supports Windows 8 and newer operating systems that
support version 4 drivers. For a list of supported operating systems, go to www.hp.com/go/
support.
HP UPD PS driver
● Recommended for printing with Adobe
®
software programs or with other highly
graphics-intensive software programs
● Provides support for printing from postscript emulation needs, or for postscript ash
font support
HP UPD PCL 6 ● Recommended for printing in all Windows environments
● Provides the overall best speed, print quality, and printer feature support for most
users
● Developed to align with Windows Graphic Device Interface (GDI) for best speed in
Windows environments
● Might not be fully compatible with third-party and custom software programs that are
based on PCL 5
Check the EconoMode settings
HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might
outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer acceptable,
consider replacing the toner cartridge.
NOTE: This feature is available with the PCL 6 print driver for Windows. If you are not using that driver, you can
enable the feature by using the HP Embedded Web Server.
Follow these steps if the entire page is too dark or too light.
1. From the software program, select the Print option.
2. Select the printer, and then click the Properties or Preferences button.
3. Click the Paper/Quality tab, and locate the Print Quality area.
194 Chapter 9 Solve problems ENWW
4. If the entire page is too dark, use these settings:
● Select the 600 dpi option, if available.
● Select the EconoMode check box to enable it.
If the entire page is too light, use these settings:
● Select the FastRes 1200 option, if available.
● Clear the EconoMode check box to disable it.
5. Click the OK button to close the Document Properties dialog box. In the Print dialog, click the OK button to
print the job.
Adjust print density
Use the printer control panel to adjust the print density.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then select
the Settings icon.
2. Open the following menus:
● Copy/Print or Print
● Print Quality
● Toner Density
3. Move the slider toward either Less or More to the desired density setting.
Troubleshoot image defects
Review examples of image defects and steps to resolve these defects.
Table
9-1 Image defects table quick reference
Sample Description Possible solutions
Table 9-8 Light print on page 200 Table 9-6 Gray background or dark print
on page 199
Table 9-4 Blank page — No print on page 198
ENWW Resolve print-quality problems 195
Table 9-1 Image defects table quick reference (continued)
Sample Description Possible solutions
Table 9-3 Black page on page 197 Table 9-2 Banding defects on page 197 Table 9-10 Streak defects on page 202
Table 9-5 Fixing/fuser defects on page 198 Table 9-7 Image placement defects on page 199 Table 9-9 Output defects on page 201
Image defects, no matter the cause, can often be resolved using the same steps. Use the following steps as a
starting point for solving image defect issues.
1. Reprint the document. Print quality defects can be intermittent in nature or can go away completely with
continued printing.
2. Check the condition of the cartridge or cartridges. If a cartridge is in a Very Low state (it has passed the
rated life), replace the cartridge.
3. Make sure that the driver and tray print mode settings match the media that is loaded in the tray. Try using
a dierent ream of media or a dierent tray. Try using a dierent print mode.
4. Make sure that the printer is within the supported operating temperature/humidity range.
5. Make sure that the paper type, size, and weight are supported by the printer. See the printer support page
at support.hp.com for a list of the supported paper sizes and types for the printer.
NOTE: The term “fusing” refers to the part of the printing process where toner is aixed to paper.
196 Chapter 9 Solve problems ENWW
The following examples depict letter-size paper that has passed through the printer short-edge rst.
Table 9-2 Banding defects
Sample Description Possible solutions
Dark or light lines which repeat down the
length of the page, and are wide-pitch
and/or impulse bands. They might be sharp
or soft in nature. The defect displays only in
areas of ll, not in text or sections with no
printed content.
1. Reprint the document.
2. Try printing from another tray.
3. Replace the cartridge.
4. Use a dierent paper type.
5. Enterprise models only: From the
Home screen on the printer control
panel, go to the Adjust Paper Types
menu, and then choose a print mode
that is designed for a slightly heavier
media than what you are using. This
slows the print speed and might
improve the print quality.
6. If the issue persists, go to
support.hp.com.
Table 9-3 Black page
Sample Description Possible solutions
The entire printed page is black.
1. Visually inspect the cartridge to check
for damage.
2. Make sure that the cartridge is
installed correctly.
3. Replace the cartridge
4. If the issue persists, go to
support.hp.com.
ENWW Resolve print-quality problems 197
Table 9-4 Blank page — No print
Sample Description Possible solutions
The page is completely blank and contains
no printed content.
1. Make sure that the cartridges are
genuine HP cartridges.
2. Make sure that the cartridge is
installed correctly.
3. Print with a dierent cartridge.
4. Check the paper type in the paper tray
and adjust the printer settings to
match. If necessary, select a lighter
paper type.
5. If the issue persists, go to
support.hp.com.
Table 9-5 Fixing/fuser defects
Sample Description Possible solutions
Slight shadows or osets of the image are
repeated down the page. The repeated
image might fade with each recurrence.
1. Reprint the document.
2. Check the paper type in the paper tray
and adjust the printer settings to
match. If necessary, select a lighter
paper type.
3. If the issue persists, go to
support.hp.com.
Toner rubs o along either edge of the
page. This defect is more common at the
edges of high-coverage jobs, and on light
media types, but can occur anywhere on the
page.
1. Reprint the document.
2. Check the paper type in the paper tray
and adjust the printer settings to
match. If necessary, select a heavier
paper type.
3. Enterprise models only: From the
printer control panel, go to the Edge-
to-Edge menu and then select Normal.
Reprint the document.
4. Enterprise models only: From the
printer control panel, select Auto
Include Margins and then reprint the
document.
5. If the issue persists, go to
support.hp.com.
198 Chapter 9 Solve problems ENWW
Table 9-6 Gray background or dark print
Sample Description Possible solutions
The image or text is darker than expected
and/or the background is gray.
1. Make sure that the paper in the trays
has not already been run through the
printer.
2. Use a dierent paper type.
3. Reprint the document.
4. Mono models only: From the Home
screen on the printer control panel, go
to the Adjust Toner Density menu, and
then adjust the toner density to a
lower level.
5. Make sure that the printer is within the
supported operating temperature and
humidity range.
6. Replace the cartridge.
7. If the issue persists, go to
support.hp.com.
Table 9-7 Image placement defects
Sample Description Possible solutions
The image is not centered, or is skewed on
the page. The defect occurs when the paper
is not positioned properly as it is pulled from
the tray and moves through the paper path.
1. Reprint the document.
2. Remove the paper and then reload the
tray. Make sure that all the paper
edges are even on all sides.
3. Make sure that the top of the paper
stack is below the tray-full indicator.
Do not overll the tray.
4. Make sure that the paper guides are
adjusted to the correct size for the
paper. Do not adjust the paper guides
tightly against the paper stack. Adjust
them to the indentations or markings
in the tray.
5. If the issue persists, go to
support.hp.com.
ENWW Resolve print-quality problems 199
Table 9-8 Light print
Sample Description Possible solutions
The printed content is light or faded on the
entire page.
1. Reprint the document.
2. Remove the cartridge, and then shake
it to redistribute the toner.
3. Mono models only: Make sure that the
EconoMode setting is disabled, both at
the printer control panel and in the
print driver.
4. Make sure that the cartridge is
installed correctly.
5. Print a Supplies Status Page and check
the life and usage of the cartridge.
6. Replace the cartridge.
7. If the issue persists, go to
support.hp.com.
200 Chapter 9 Solve problems ENWW
Table 9-9 Output defects
Sample Description Possible solutions
Printed pages have curled edges. The curled
edge can be along the short or long side of
the paper. Two types of curl are possible:
● Positive curl: The paper curls toward
the printed side. The defect occurs in
dry environments or when printing
high-coverage pages.
● Negative curl: The paper curls away
from the printed side. The defect
occurs in high-humidity environments
or when printing low-coverage pages.
1. Reprint the document.
2. Positive curl: From the printer control
panel, select a heavier paper type. The
heavier paper type creates a higher
temperature for printing.
Negative curl: From the printer control
panel, select a lighter paper type. The
lighter paper type creates a lower
temperature for printing. Try storing
the paper in a dry environment prior to
use, or use freshly-opened paper.
3. Print in duplex mode.
4. If the issue persists, go to
support.hp.com.
The paper does not stack well in the output
tray. The stack might be uneven, skewed, or
the pages might be pushed out of the tray
and onto the oor. Any of the following
conditions can cause this defect:
● Extreme paper curl
● The paper in the tray is wrinkled or
deformed
● The paper is a non-standard paper
type, such as envelopes
● The output tray is too full
1. Reprint the document.
2. Extend the output bin extension.
3. If the defect is caused by extreme
paper curl, refer to the
troubleshooting steps for "Output
curl."
4. Use a dierent paper type.
5. Use freshly-opened paper.
6. Remove the paper from the output
tray before the tray gets too full.
7. If the issue persists, go to
support.hp.com.
ENWW Resolve print-quality problems 201
Table 9-10 Streak defects
Sample Description Possible solutions
Light vertical streaks that usually span the
length of the page. The defect displays only
in areas of ll, not in text or sections with no
printed content.
1. Reprint the document.
2. Remove the cartridge, and then shake
it to redistribute the toner.
3. If the issue persists, go to
support.hp.com.
NOTE: Both light and dark vertical streaks
can occur when the printing environment is
outside the specied range for temperature
or humidity. Refer to your printer's
environmental specications for allowable
temperature and humidity levels.
Dark vertical lines which occur down the
length of the page. The defect might occur
anywhere on the page, in areas of ll or in
sections with no printed content.
1. Reprint the document.
2. Remove the cartridge, and then shake
it to redistribute the toner.
3. Print a cleaning page.
4. Check the toner level in the cartridge.
5. If the issue persists, go to
support.hp.com.
202 Chapter 9 Solve problems ENWW
Improve copy image quality
If the printer is having copy quality problems, try the following solutions in the order presented to resolve the
issue.
●
Check the scanner glass for dirt and smudges
●
Calibrate the scanner
●
Check the paper settings
●
Check the image-adjustment settings
●
Optimize copy quality for text or pictures
●
Edge-to-edge copying
Try these few simple steps rst:
● Use the atbed scanner rather than the document feeder.
● Use high-quality originals.
● When using the document feeder, load the original document into the feeder correctly, using the paper
guides, to avoid unclear or skewed images.
If the problem still exists, try these additional solutions. If they do not x the problem, see “Improve print quality”
for further solutions.
Check the scanner glass for dirt and smudges
Over time, specks of debris might collect on the scanner glass and white plastic backing, which can aect
performance. Use the following procedure to clean the scanner if the printed pages have streaks, unwanted
lines, black dots, poor print quality, or unclear text.
1. Press the power button to turn the printer o, and
then disconnect the power cable from the electrical
outlet.
ENWW Improve copy image quality 203
2. Open the scanner lid.
3. Clean the scanner glass and the document feeder
strips with a soft cloth or sponge that has been
moistened with nonabrasive glass cleaner.
CAUTION: Do not use abrasives, acetone,
benzene, ammonia, ethyl alcohol, or carbon
tetrachloride on any part of the printer; these can
damage the printer. Do not place liquids directly on
the glass or platen. They might seep and damage
the printer.
NOTE: If you are having trouble with streaks on
copies when you are using the document feeder,
be sure to clean the small strip of glass on the left
side of the scanner.
4. Dry the glass and white plastic parts with a
chamois or a cellulose sponge to prevent spotting.
5. Connect the power cable to an outlet, and then
press the power button to turn the printer on.
Calibrate the scanner
If the copied image is not positioned correctly on the page, follow these steps to calibrate the scanner.
NOTE: When using the document feeder, make sure to adjust the guides in the input tray so they are against
the original document.
1. From the Home screen on the printer control panel, navigate to the Support Tools application, and then
select the Support Tools icon.
2. Open the following menus:
204 Chapter 9 Solve problems ENWW
● Maintenance
● Calibration/Cleaning
● Calibrate Scanner
3. Touch the Start button to start the calibration process. Follow the on-screen prompts.
4. Wait while the printer calibrates, and then try copying again.
ENWW Improve copy image quality 205
Check the paper settings
Follow these steps if copied pages have smears, fuzzy or dark print, curled paper, or areas where pigment has
dropped out.
●
Check the paper selection options
Check the paper selection options
1. From the Home screen on the printer control panel, navigate to the Copy application, and then select the
Copy icon.
2. Select Options, and then scroll to and select Paper Selection.
3. Select Paper size, and then select one of the predened options.
4. Select Paper type, and then select one of the predened options.
5. Select Paper tray, and then select one of the predened options.
6. Select Done to save the paper selection options.
Check the image-adjustment settings
Adjust these additional settings to improve copy quality:
● Sharpness: Clarify or soften the image. For example, increasing the sharpness could make text appear
crisper, but decreasing it could make photos appear smoother.
● Darkness: Increase or decrease the amount of white and black used in colors in scanned images.
● Contrast: Increase or decrease the dierence between the lightest and the darkest color on the page.
● Background Cleanup: Remove faint colors from the background of scanned images. For example, if the
original document is printed on colored paper, use this feature to lighten the background without aecting
the darkness of the image.
● Automatic Tone: Available for Flow printers only. The printer automatically adjusts the Darkness, Contrast,
and Background Cleanup settings to the most appropriate for the scanned document.
1. From the Home screen on the printer control panel, navigate to the Copy application, and then select the
Copy icon.
2. Select Options, and then scroll to and select Image Adjustment.
3. Adjust the sliders to set the levels, and select Done.
4. Select Copy to start the copy job.
NOTE: These settings are temporary. After you have nished the job, the printer returns to the default settings.
Optimize copy quality for text or pictures
Optimize the copy job for the type of image being copied: text, graphics, or photos.
1. From the Home screen on the printer control panel, navigate to the Copy application, and then select the
Copy icon.
2. Select Options, and then select Optimize Text/Picture.
206 Chapter 9 Solve problems ENWW
3. Select one of the predened options.
4. Select Copy to start the copy job.
NOTE: These settings are temporary. After you have nished the job, the printer returns to the default settings.
Edge-to-edge copying
Use this feature to avoid shadows that can appear along the edges of copies when the original document is
printed close to the edges.
1. From the Home screen on the printer control panel, navigate to the Copy application, and then select the
Copy icon.
2. Select Options, and then select Edge-To-Edge.
3. Select the Edge-To-Edge output option if the original document is printed close to the paper edges.
4. Select Copy to start the copy job.
ENWW Improve copy image quality 207
Improve scan image quality
●
Check the scanner glass for dirt and smudges
●
Check the resolution settings
●
Check the color settings
●
Check the image-adjustment settings
●
Optimize scan quality for text or pictures
●
Check the output-quality settings
Try these few simple steps rst:
● Use the atbed scanner rather than the document feeder.
● Use high-quality originals.
● When using the document feeder, load the original document into the feeder correctly, using the paper
guides, to avoid unclear or skewed images.
If the problem still exists, try these additional solutions. If they do not x the problem, see “Improve print quality”
for further solutions.
Check the scanner glass for dirt and smudges
Over time, specks of debris might collect on the scanner glass and white plastic backing, which can aect
performance. Use the following procedure to clean the scanner if the printed pages have streaks, unwanted
lines, black dots, poor print quality, or unclear text.
1. Press the power button to turn the printer o, and
then disconnect the power cable from the electrical
outlet.
208 Chapter 9 Solve problems ENWW
2. Open the scanner lid.
3. Clean the scanner glass and the document feeder
strips with a soft cloth or sponge that has been
moistened with nonabrasive glass cleaner.
CAUTION: Do not use abrasives, acetone,
benzene, ammonia, ethyl alcohol, or carbon
tetrachloride on any part of the printer; these can
damage the printer. Do not place liquids directly on
the glass or platen. They might seep and damage
the printer.
NOTE: If you are having trouble with streaks on
copies when you are using the document feeder,
be sure to clean the small strip of glass on the left
side of the scanner.
4. Dry the glass and white plastic parts with a
chamois or a cellulose sponge to prevent spotting.
5. Connect the power cable to an outlet, and then
press the power button to turn the printer on.
Check the resolution settings
NOTE: Setting the resolution to a high value increases the le size and the scan time.
Follow these steps to adjust the resolution setting:
1. From the Home screen on the printer control panel, navigate to the Scan application, and then select the
Scan icon.
2. Select one of the following Scan features:
● Scan to Email
● Scan to Network Folder
ENWW Improve scan image quality 209
● Scan to USB Drive
● Scan to SharePoint®
3. Select Options, and then select File Type and Resolution.
4. Select one of the predened Resolution options, and then select Done.
5. Select Send or Save to start the scan.
Check the color settings
Follow these steps to adjust the color setting:
1. From the Home screen on the printer control panel, navigate to the Scan application, and then select the
Scan icon.
2. Select one of the following Scan features:
● Save to Device Memory
● Scan to E-mail
● Scan to Network Folder
● Scan to USB
● Scan to SharePoint®
3. Touch the Options button.
4. In the Options pane, scroll to and select Color/Black.
5. Select one of the predened options.
6. Touch the Send button.
Check the image-adjustment settings
Adjust these additional settings to improve scan quality:
● Sharpness: Clarify or soften the image. For example, increasing the sharpness could make text appear
crisper, but decreasing it could make photos appear smoother.
● Darkness: Increase or decrease the amount of white and black used in colors in scanned images.
● Contrast: Increase or decrease the dierence between the lightest and the darkest color on the page.
● Background Cleanup: Remove faint colors from the background of scanned images. For example, if the
original document is printed on colored paper, use this feature to lighten the background without aecting
the darkness of the image.
● Automatic Tone: Available for Flow printers only. The printer automatically adjusts the Darkness, Contrast,
and Background Cleanup settings to the most appropriate for the scanned document.
1. From the Home screen on the printer control panel, navigate to the Scan application, and then select the
Scan icon.
2. Select one of the following Scan features:
210 Chapter 9 Solve problems ENWW
● Scan to E-mail
● Scan to Network Folder
● Scan to USB Drive
●
Scan to Job Storage
● Scan to SharePoint®
3. Select Options, and then select Image Adjustment.
4. Adjust the sliders to set the levels, and then select Done.
5. Select Send or Save to start the scan.
NOTE: These settings are temporary. After you have nished the job, the printer returns to the default settings.
Optimize scan quality for text or pictures
Optimize the scan job for the type of image being scanned: text, graphics, or photos.
1. From the Home screen on the printer control panel, navigate to the Scan application, and then select the
Scan icon.
2. Select one of the following Scan features:
● Scan to E-mail
● Scan to Network Folder
● Scan to USB Drive
● Scan to Job Storage
● Scan to SharePoint®
3. Select Options, and then select Optimize Text/Picture.
4. Select one of the predened options.
5. Select Send or Save to start the scan.
NOTE: These settings are temporary. After you have nished the job, the printer returns to the default settings.
Check the output-quality settings
This setting adjusts the level of compression when saving the le. For the highest quality, select the highest
setting.
1. From the Home screen on the printer control panel, navigate to the Scan application, and then select the
Scan icon.
2. Select one of the following Scan features:
● Scan to Email
● Scan to Network Folder
ENWW Improve scan image quality 211
● Scan to USB Drive
● Scan to SharePoint®
3. Select Options, and then select File Type and Resolution.
4. Select one of the predened Quality and File Size options, and then select Done.
5. Select Send or Save to start the scan.
212 Chapter 9 Solve problems ENWW
Improve fax image quality
If the printer is having fax quality problems, try the following solutions in the order presented to resolve the
issue.
●
Check the scanner glass for dirt and smudges
●
Check the send-fax resolution settings
●
Check the image-adjustment settings
●
Optimize fax quality for text or pictures
●
Check the error-correction settings
●
Check the t-to-page setting
●
Send to a dierent fax machine
●
Check the sender's fax machine
Try these few simple steps rst:
● Use the atbed scanner rather than the document feeder.
● Use high-quality originals.
● When using the document feeder, load the original document into the feeder correctly, using the paper
guides, to avoid unclear or skewed images.
If the problem still exists, try these additional solutions. If they do not x the problem, see “Improve print quality”
for further solutions.
Check the scanner glass for dirt and smudges
Over time, specks of debris might collect on the scanner glass and white plastic backing, which can aect
performance. Use the following procedure to clean the scanner if the printed pages have streaks, unwanted
lines, black dots, poor print quality, or unclear text.
1. Press the power button to turn the printer o, and
then disconnect the power cable from the electrical
outlet.
ENWW Improve fax image quality 213
2. Open the scanner lid.
3. Clean the scanner glass and the document feeder
strips with a soft cloth or sponge that has been
moistened with nonabrasive glass cleaner.
CAUTION: Do not use abrasives, acetone,
benzene, ammonia, ethyl alcohol, or carbon
tetrachloride on any part of the printer; these can
damage the printer. Do not place liquids directly on
the glass or platen. They might seep and damage
the printer.
NOTE: If you are having trouble with streaks on
copies when you are using the document feeder,
be sure to clean the small strip of glass on the left
side of the scanner.
4. Dry the glass and white plastic parts with a
chamois or a cellulose sponge to prevent spotting.
5. Connect the power cable to an outlet, and then
press the power button to turn the printer on.
Check the send-fax resolution settings
Follow these steps to adjust the resolution of outgoing faxes.
NOTE: Increasing the resolution increases the fax size and send time.
1. From the Home screen on the printer control panel, navigate to the Fax application, and then select the Fax
icon.
2. Select Options.
3. In the Options pane, scroll to and select Resolution.
4. Select one of the predened options, and then select Send to send the fax.
214 Chapter 9 Solve problems ENWW
Check the image-adjustment settings
Adjust these additional settings to improve send-fax quality:
● Sharpness: Clarify or soften the image. For example, increasing the sharpness could make text appear
crisper, but decreasing it could make photos appear smoother.
● Darkness: Increase or decrease the amount of white and black used in colors in scanned images.
● Contrast: Increase or decrease the dierence between the lightest and the darkest color on the page.
●
Background Cleanup: Remove faint colors from the background of scanned images. For example, if the
original document is printed on colored paper, use this feature to lighten the background without aecting
the darkness of the image.
● Automatic Tone: Available for Flow printers only. The printer automatically adjusts the Darkness, Contrast,
and Background Cleanup settings to the most appropriate for the scanned document.
1. From the Home screen on the printer control panel, navigate to the Fax application, and then select the Fax
icon.
2. Select Options.
3. In the Options pane, scroll to and select Image Adjustment.
4. Adjust the sliders to set the levels, and then select Done.
5. Select Send to send the fax.
NOTE: These settings are temporary. After you have nished the job, the printer returns to the default settings.
Optimize fax quality for text or pictures
Optimize the fax job for the type of image being scanned: text, graphics, or photos.
1. From the Home screen on the printer control panel, navigate to the Fax application, and then select the Fax
icon.
2. Select Options.
3. In the Options pane, scroll to and select Optimize Text/Picture.
4. Select one of the predened options.
5. Select Send to send the fax.
NOTE: These settings are temporary. After you have nished the job, the printer returns to the default settings.
Check the error-correction settings
The Error Correction Mode setting might be disabled, which can reduce image quality. Follow these steps to re-
enable the setting.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then select
the Settings icon.
2. Open the following menus:
ENWW Improve fax image quality 215
● Fax
● Fax Send Settings
● General Fax Send Settings
3. Select the Error Correction Mode option. Touch the Done button.
Check the t-to-page setting
If the Fit to Page setting is enabled, and the incoming fax is larger than the default page size, the printer
attempts to scale the image to t the page. If this setting is disabled, larger images split across multiple pages.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then select
the Settings icon.
2. Open the following menus:
● Fax
● Fax Receive Settings
● Default Job Options
● Fit to Page
3. Select the On option to enable the setting, or select the O option to disable it.
Send to a dierent fax machine
Try sending the fax to a dierent fax machine. If the fax quality is better, the problem is related to the initial
recipient's fax machine settings or supplies status.
Check the sender's fax machine
Ask the sender to try sending from a dierent fax machine. If the fax quality is better, the problem is with the
sender's fax machine. If a dierent fax machine is unavailable, ask the sender to consider making the following
changes:
● Make sure the original document is on white (not colored) paper.
● Increase the fax resolution, quality level, or contrast settings.
● If possible, send the fax from a computer software program.
216 Chapter 9 Solve problems ENWW
Solve wired network problems
●
Introduction
●
Poor physical connection
●
The computer is unable to communicate with the printer
●
The printer is using incorrect link and duplex settings for the network
●
New software programs might be causing compatibility problems
●
The computer or workstation might be set up incorrectly
●
The printer is disabled, or other network settings are incorrect
Introduction
Certain types of problems can indicate there is a network communication problem. These problems include the
following issues:
Poor physical connection
1. Verify that the printer is attached to the correct network port using a cable of the correct length.
2. Verify that cable connections are secure.
3. Look at the network port connection on the back of the printer, and verify that the amber activity light
ashes indicating network traic, and the green link-status light is continuously lit indicating a network link.
4. If the problem continues, try a dierent cable or port on the hub.
The computer is unable to communicate with the printer
1. Test network communication by pinging the network.
a. Open a command-line prompt on your computer.
● For Windows, click Start, click Run, type cmd, and then press Enter.
● For macOS, go to Applications, then Utilities, and open Terminal.
b. Type ping followed by the IP address for your printer.
c. If the window displays round-trip times, the network is working.
2. If the ping command failed, verify that the network hubs are on, and then verify that the network settings,
the printer, and the computer are all congured for the same network (also known as subnet).
3. Open the printer properties and click the Ports tab. Verify that the current IP address for the printer is
selected. The printer IP address is listed on the printer conguration page.
4. If you installed the printer using the HP standard TCP/IP port, select the box labeled Always print to this
printer, even if its IP address changes.
5. If you installed the printer using a Microsoft standard TCP/IP port, use the printer’s hostname instead of the
IP address.
6. If the IP address is correct, delete the printer and then add it again.
ENWW Solve wired network problems 217
The printer is using incorrect link and duplex settings for the network
HP recommends leaving these settings in automatic mode (the default setting). If you change these settings, you
must also change them for your network.
New software programs might be causing compatibility problems
Verify that any new software programs are correctly installed and that they use the correct print driver.
The computer or workstation might be set up incorrectly
1. Check the network drivers, print drivers, and the network redirection settings.
2. Verify that the operating system is congured correctly.
The printer is disabled, or other network settings are incorrect
1. Review the printer’s conguration/networking pages to check the status of the network settings and
protocols.
2. Recongure the network settings if necessary.
218 Chapter 9 Solve problems ENWW
Solve wireless network problems
●
Introduction
●
Wireless connectivity checklist
●
The printer does not print after the wireless conguration completes
●
The printer does not print, and the computer has a third-party rewall installed
●
The wireless connection does not work after moving the wireless router or printer
●
Cannot connect more computers to the wireless printer
●
The wireless printer loses communication when connected to a VPN
●
The network does not appear in the wireless networks list
●
The wireless network is not functioning
●
Reduce interference on a wireless network
Introduction
Use the troubleshooting information to help resolve issues.
NOTE: To determine whether HP NFC, Wi-Fi, BLE, or other wireless printing capabilities are enabled on the
printer, print a conguration page from the printer control panel.
NOTE: If you have been experiencing intermittent loss of network connectivity, rst update the printer
rmware. For instructions on how to update the printer rmware, go to http://support.hp.com, search for your
printer, and then search on “update the rmware.”
Wireless connectivity checklist
● For printers that do not support simultaneous wired and wireless connections, verify that the network cable
is not connected.
● Verify that the printer and the wireless router are turned on and have power. Also make sure that the
wireless radio in the printer is turned on. (The wireless network indicator is solid when the printer is
connected to a wireless network, and blinking when it is searching for a wireless network.)
● Verify that the service set identier (SSID) is correct:
– For a wireless connection to your network, conrm that your mobile device is connecting to the
correct router/access point.
– For a Wi-Fi Direct connection, print a conguration page to determine the printer’s SSID.
If you are not sure that the SSID is correct, run the wireless setup again.
● With secured networks, verify that the security information is correct. If the security information is
incorrect, run the wireless setup again.
● If the wireless network is working correctly, try accessing other computers on the wireless network. If the
network has Internet access, try connecting to the Internet over a wireless connection.
ENWW Solve wireless network problems 219
● Verify that the encryption method (AES or TKIP) is the same for the printer as it is for the wireless access
point (on networks using WPA security).
● Verify that the printer is within the range of the wireless network. For most networks, the printer must be
within 30 m (100 ft) of the wireless access point (wireless router).
● Verify that obstacles do not block the wireless signal. Remove any large metal objects between the access
point and the printer. Make sure poles, walls, or support columns containing metal or concrete do not
separate the printer and wireless access point.
● Verify that the printer is located away from electronic devices that might interfere with the wireless signal.
Many devices can interfere with the wireless signal including motors, cordless phones, security system
cameras, other wireless networks, and some Bluetooth devices.
● Verify that the print driver is installed on the computer.
● Verify that you have selected the correct printer port.
● Verify that the computer and printer connect to the same wireless network.
● If your environment has multiple wireless signals and you need the printer to support dual band networks
on both 2.4 GHz and 5 GHz, install the HP Jetdirect 2900nw print server accessory.
● For macOS, verify that the wireless router supports Bonjour.
The printer does not print after the wireless conguration completes
1. Make sure that the printer is turned on and in the ready state.
2. Turn o any third-party rewalls on your computer.
3. Make sure that the wireless network is working correctly.
4. Make sure that your computer is working correctly. If necessary, restart the computer.
5. Verify that you can open the printer HP Embedded Web Server from a computer on the network.
The printer does not print, and the computer has a third-party rewall installed
1. Update the rewall with the most recent update available from the manufacturer.
2. If programs request rewall access when you install the printer or try to print, make sure that you allow the
programs to run.
3. Temporarily turn o the rewall, and then install the wireless printer on the computer. Enable the rewall
when you have completed the wireless installation.
The wireless connection does not work after moving the wireless router or printer
1. Make sure that the router or printer connects to the same network that your computer connects to.
2. Print a conguration page.
3. Compare the service set identier (SSID) on the conguration page to the SSID in the printer conguration
for the computer.
4. If the numbers are not the same, the devices are not connecting to the same network. Recongure the
wireless setup for the printer.
220 Chapter 9 Solve problems ENWW
Cannot connect more computers to the wireless printer
1. Make sure that the other computers are within the wireless range and that no obstacles block the signal.
For most networks, the wireless range is within 30 m (100 ft) of the wireless access point.
2. Make sure that the printer is turned on and in the ready state.
3. Make sure there are not more than 5 concurrent Wireless Print Direct users.
4. Turn o any third-party rewalls on your computer.
5. Make sure that the wireless network is working correctly.
6. Make sure that your computer is working correctly. If necessary, restart the computer.
The wireless printer loses communication when connected to a VPN
● Typically, you cannot connect to a VPN and other networks at the same time.
The network does not appear in the wireless networks list
● Make sure the wireless router is turned on and has power.
● The network might be hidden. However, you can still connect to a hidden network. Make sure the router/
access point is advertising the SSID by checking for its SSID in the available networks seen by your mobile
device.
The wireless network is not functioning
1. For printers that do not support simultaneous wired and wireless connections, make sure that the network
cable is disconnected.
2. To verify if the network has lost communication, try connecting other devices to the network.
3. Test network communication by pinging the network.
a. Open a command-line prompt on your computer.
● For Windows, click Start, click Run, type cmd, and then press Enter.
● For macOS, go to Applications, then Utilities, and open Terminal.
b. Type ping followed by the router IP address.
c. If the window displays round-trip times, the network is working.
4. Make sure that the router or printer connects to the same network that the computer connects to.
a. Print a conguration page.
b. Compare the service set identier (SSID) on the conguration report to the SSID in the printer
conguration for the computer.
c. If the numbers are not the same, the devices are not connecting to the same network. Recongure
the wireless setup for the printer.
ENWW Solve wireless network problems 221
Reduce interference on a wireless network
The following tips can reduce interference in a wireless network:
● Keep the wireless devices away from large metal objects, such as ling cabinets, and other electromagnetic
devices, such as microwaves and cordless telephones. These objects can disrupt radio signals.
● Keep the wireless devices away from large masonry structures and other building structures. These objects
can absorb radio waves and lower signal strength.
● Position the wireless router in a central location in line of sight with the wireless printers on the network.
222 Chapter 9 Solve problems ENWW
Checklist for solving fax problems
Use the following checklist to help identify the cause of any fax-related problems you encounter:
●
What type of phone line are you using?
●
Are you using a surge-protection device?
●
Are you using a phone company voice-messaging service or an answering machine?
●
Does your phone line have a call-waiting feature?
●
Check fax accessory status
● Are you using the fax cable supplied with the fax accessory? This fax accessory has been tested with the
supplied fax cable to meet RJ11 and functional specications. Do not substitute another fax cable; the
analog-fax accessory requires an analog-fax cable. It also requires an analog phone connection.
● Is the fax/phone line connector seated in the outlet on the fax accessory? Make sure that the phone jack is
correctly seated in the outlet. Insert the connector into the outlet until it "clicks."
NOTE: Verify that the phone jack is connected to the fax port rather than to the network port. The ports
are similar.
● Is the phone wall jack working properly? Verify that a dial tone exists by attaching a phone to the wall jack.
Can you hear a dial tone, and can you make or receive a phone call?
What type of phone line are you using?
● Dedicated line: A standard analog fax/phone line assigned to receive or send faxes.
NOTE: The phone line should be for printer fax use only and not shared with other types of telephone
devices. Examples include alarm systems that use the phone line for notications to a monitoring
company.
● PBX system: A business-environment phone system. Standard home phones and the fax accessory use an
analog phone signal. Some PBX systems are digital and might not be compatible with the fax accessory.
You might need an interfacing Analog Telephone Adapter (ATA) to connect the fax machine to digital PBX
systems.
● Roll-over lines: A phone system feature where a new call "rolls over" to the next available line when the rst
incoming line is busy. Try attaching the printer to the rst incoming phone line. The fax accessory answers
the phone after it rings the number of times set in the rings-to-answer setting.
Are you using a surge-protection device?
A surge-protection device can be used between the wall jack and the fax accessory to protect the fax accessory
against electrical power passed through the phone lines. These devices can cause some fax communication
problems by degrading the quality of the phone signal. If you are having problems sending or receiving faxes and
are using one of these devices, connect the printer directly to the phone jack on the wall to determine whether
the problem is with the surge-protection device.
Are you using a phone company voice-messaging service or an answering machine?
If the rings-to-answer setting for the messaging service is lower than the rings-to-answer setting for the fax
accessory, the messaging service answers the call, and the fax accessory cannot receive faxes. If the rings-to-
224 Chapter 9 Solve problems ENWW
answer setting for the fax accessory is lower than that of the messaging service, the fax accessory answers all
calls.
Does your phone line have a call-waiting feature?
If the fax telephone line has an activated call-waiting feature, a call-waiting notice can interrupt a fax call in
progress, which causes a communication error. Ensure that a call-waiting feature is not active on the fax
telephone line.
Check fax accessory status
If the analog-fax accessory does not appear to be functioning, print a Conguration Page report to check the
status.
1. From the Home screen, scroll to and select Reports.
2. Open the following menus:
● Conguration/Status Pages
● Conguration Page
3. Touch the Print button to print the report, or touch the View button to view the report on the screen. The
report consists of several pages.
NOTE: The printer IP address or host name is listed on the Jetdirect Page.
On the Fax Accessory Page of the Conguration Page, under the Hardware Information heading, check the
Modem Status. The following table identies the status conditions and possible solutions.
NOTE: If the Fax Accessory Page does not print, there might be a problem with the analog fax accessory. If you
are using LAN fax or Internet fax, those congurations could be disabling the feature.
Operational / Enabled
1
The analog-fax accessory is installed and ready.
Operational / Disabled
1
The fax accessory is installed, but you have not congured the
required fax settings yet.
The fax accessory is installed and operational; however, the
HP Digital Sending utility has either disabled the printer fax feature
or has enabled LAN fax. When LAN fax is enabled, the analog-fax
feature is disabled. Only one fax feature, either LAN fax or analog
fax, can be enabled at a time.
NOTE: If LAN fax is enabled, the Scan to Fax feature is unavailable
on the printer control panel.
Non-Operational / Enabled/Disabled
1
The printer has detected a rmware failure. Upgrade the rmware.
Damaged / Enabled/Disabled
1
The fax accessory has failed. Reseat the fax accessory card and
check for bent pins. If the status is still DAMAGED, replace the
analog-fax accessory card.
1
ENABLED indicates that the analog-fax accessory is enabled and turned on; DISABLED indicates that LAN fax is enabled (analog fax is
turned o).
ENWW Solve fax problems 225
General fax problems
The following are some common fax problems.
●
The fax failed to send
●
An Out of Memory status message displays on the printer control panel
●
Print quality of a photo is poor or prints as a gray box
●
You touched the Stop button to cancel a fax, but the fax was still sent
●
No fax address book button displays
●
Not able to locate the Fax settings in HP Web Jetadmin
●
The header is appended to the top of the page when the overlay option is enabled
●
A mix of names and numbers is in the recipients box
●
A one-page fax prints as two pages
●
A document stops in the document feeder in the middle of faxing
●
The volume for sounds coming from the fax accessory is too high or too low
The fax failed to send
JBIG is enabled, and the receiving fax machine does not have JBIG capability.
Turn o the JBIG setting.
An Out of Memory status message displays on the printer control panel
The printer storage disk is full.
Delete some stored jobs from the disk. From the Home screen on the printer control panel, touch the Retrieve
from Device Memory button. Open the list of stored jobs or stored faxes. Select a job to delete, and then touch
the Delete button.
Print quality of a photo is poor or prints as a gray box
You are using the wrong page-content setting or the wrong resolution setting.
Try setting the Optimize Text/Picture option to Photograph setting.
You touched the Stop button to cancel a fax, but the fax was still sent
If the job is too far along in the sending process, you cannot cancel the job.
This is normal operation.
No fax address book button displays
None of the contacts in the selected contacts list have fax information associated with them.
Not able to locate the Fax settings in HP Web Jetadmin
226 Chapter 9 Solve problems ENWW
Fax settings in HP Web Jetadmin are located under the device's status page drop-down menu.
Select Digital Sending and Fax from the drop-down menu.
The header is appended to the top of the page when the overlay option is enabled
For all forwarded faxes, the printer appends the overlay header to the top of a page.
This is normal operation.
A mix of names and numbers is in the recipients box
Names and numbers can both display, depending on where they are from. The fax address book lists names, and
all other databases list numbers.
This is normal operation.
A one-page fax prints as two pages
The fax header is being appended to the top of the fax, pushing text to a second page.
To print a one page fax on one page, set the overlay header to overlay mode, or adjust the t-to-page setting.
A document stops in the document feeder in the middle of faxing
A jam is in the document feeder.
Clear the jam, and send the fax again.
The volume for sounds coming from the fax accessory is too high or too low
The volume setting needs to be adjusted.
Adjust the volume in the Fax Send Settings menu and the Fax Receive Settings menu.
ENWW Solve fax problems 227
USB ash drive is not responding
The USB port is disabled by default. Before using this feature, enable the USB port.
●
Method one: Enable the USB port from the printer control panel
●
Method two: Enable the USB port from the HP Embedded Web Server (network-connected printers only)
Use one of the following methods to enable the port:
Method one: Enable the USB port from the printer control panel
1. From the Home screen on the printer control panel, navigate to the Settings application, and then select
the Settings icon.
2. Open the following menus
● Copy/Print or Print
● Enable Device USB
3. Select Enabled to enable the USB port.
Method two: Enable the USB port from the HP Embedded Web Server (network-
connected printers only)
1. From the Home screen on the printer control panel, select the Information icon, and then select the
Network icon to display the IP address or host name
2. Open a web browser, and in the address line, type the IP address exactly as it displays on the printer control
panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a There is a problem with this website’s security certicate message
when attempting to open the EWS, click Continue to this website (not recommended).
Choosing Continue to this website (not recommended) will not harm the computer while navigating within
the EWS for the HP printer.
3. Select the Copy/Print tab for MFP models or the Print tab for SFP models.
4. In the left menu, select Print from USB Drive Settings.
5. Select Enable Print from USB Drive.
6. Click Apply.
228 Chapter 9 Solve problems ENWW
Index
Symbols/Numerics
2,000-sheet high-capacity input tray
clear jams 167
3-bin stapler/stacker
clear staple jams 167
550-sheet paper trays
part numbers 30
550-sheet trays
jams 167
A
accessories
ordering 30
overview 29
part numbers 30
acoustic specications 15
AirPrint 59, 61
alternative letterhead mode 18, 20,
21, 24
Android devices
printing from 59, 62
B
bin, output
locating 4
Bonjour
identifying 136
browser requirements
HP Embedded Web Server 136
C
calibrate
colors 188
scanner 203
cartridge
order numbers 39
part numbers 39
replacing 39
cartridge policy 33, 34
cartridge protection 33, 36
checklist
wireless connectivity 219
cleaning
glass 203, 208, 213
paper path 188, 189
color options
changing, Windows 188
color theme
changing, Windows 188
colors
calibrate 188
control panel
help 156
locating 4
locating features 4, 7
copy
optimize for text or pictures 203
copy settings
HP Embedded Web Server 136,
138, 139
copying
overview 69
customer support
online 156
D
default gateway, setting 146
deleting
stored jobs 55, 58
digital send settings
HP Embedded Web Server 136,
138, 140
digital sending
folders 119
printer memory 116
sending documents 113
USB 123
dimensions, printer 14
document feeder
jams 167
paper-feeding problems 160,
165
double-sided printing
Mac 52
Windows 48
duplex printing
Mac 52
duplex printing (double-sided)
settings (Windows) 48
Windows 48
duplexing
manually (Mac) 52
manually (Windows) 48
E
easy-access USB printing 63
EconoMode setting 188, 189
edge-to-edge copying 203
electrical specications 15
Embedded Web Server
changing network settings 146
changing printer name 146
opening 146
Embedded Web Server (EWS)
assigning passwords 149, 150
features 136
network connection 136
energy use, optimizing 152
envelopes
orientation 18, 19
envelopes, loading 25
Ethernet (RJ-45)
locating 4, 6
Explorer, versions supported
HP Embedded Web Server 136
ENWW Index 229
F
fax
feeding problems 223, 226
optimize for text or pictures 213
overview 127
required settings 128
settings 129
setup 128
fax port
locating 4, 6
fax settings
HP Embedded Web Server 136,
138, 141
required 128
feeding problems 223, 226
folders
sending to 119
formatter
locating 4, 5
fuser
jams 167
G
gateway, setting default 146
general conguration
HP Embedded Web Server 136,
138
genuine HP cartridges 33, 34
glass, cleaning 203, 208, 213
H
hard disks
encrypted 149, 151
hard drive
part number 30
Help button
locating 4, 7
help, control panel 156
Hi-Speed USB 2.0 printing port
locating 4, 6
Home button
locating 4, 7
HP Customer Care 156
HP Embedded Web Server
changing network settings 146
changing printer name 146
copy settings 136, 138, 139
digital send settings 136, 138,
140
fax settings 136, 138, 141
general conguration 136, 138
HP Web Services 136, 138, 143
information pages 136, 138
network settings 136, 138, 143
opening 146
other links list 136, 138, 145
print settings 136, 138, 139
scan settings 136, 138, 140
security settings 136, 138, 142
supplies 142
troubleshooting tools 136, 138,
142
HP Embedded Web Server (EWS)
features 136
network connection 136
HP ePrint 59
HP ePrint software 59
HP JetAdvantage business solutions
124
HP Web Jetadmin 154
HP Web Services
enabling 136, 138, 143
I
image quality
check toner-cartridge status 188,
189, 191
information pages
HP Embedded Web Server 136,
138
interface ports
locating 4, 6
Internet Explorer, versions supported
HP Embedded Web Server 136
IP Security 149, 151
IPsec 149, 151
IPv4 address 146
IPv6 address 146
J
jams
2,000-sheet high-capacity input
tray 167
550-sheet trays 167
auto-navigation 167, 168
causes of 167, 168
document feeder 167
fuser 167
locations 167
lower-right door 167
output bin 167
right door 167
stapler/stacker accessory 167
staples in the 3-bin stapler/
stacker 167
Tray 1 167
Tray 2 167
Jetadmin, HP Web 154
JetAdvantage 124
jobs, stored
creating (Windows) 55
deleting 55, 58
Mac settings 55
printing 55
K
keyboard
locating 4
L
label
orientation 26
labels
printing (Windows) 48
printing on 26
labels, loading 26
LAN port
locating 4, 6
loading
paper in Tray 1 18
paper in Tray 2 and the 550-sheet
trays 21
local area network (LAN)
locating 4, 6
lock
formatter 149, 151
lower-right door
clear jams 167
M
Mac driver settings
Job Storage 55
managing network 146
managing the printer
overview 135
manual duplex
Mac 52
Windows 48
margins, small
copying 203
230 Index ENWW
memory
included 10
memory chip (toner)
locating 39
mobile printing
Android devices 59, 62
mobile printing, software supported
14
multiple pages per sheet
printing (Mac) 52
printing (Windows) 48
N
Near Field Communication printing
59, 60
Netscape Navigator, versions
supported
HP Embedded Web Server 136
network
printer name, changing 146
settings, changing 146
settings, viewing 146
network duplex settings, changing
146
Network Folder, scan to 119
network link speed settings,
changing 146
network settings
HP Embedded Web Server 136,
138, 143
networks
default gateway 146
HP Web Jetadmin 154
IPv4 address 146
IPv6 address 146
subnet mask 146
supported 10
NFC accessory
part number 30
NFC connect and print 59, 60
O
on/o button
locating 4
online help, control panel 156
online support 156
operating systems, supported 12
optimize copy images 203
optimize fax images 213
optimize scanned images 208
ordering
supplies and accessories 30
other links list
HP Embedded Web Server 136,
138, 145
output bin
clear jams 167
locating 4
P
pages per minute 10
pages per sheet
selecting (Mac) 52
selecting (Windows) 48
paper
jams 167, 168
loading Tray 1 18
loading Tray 2 and the 550-sheet
trays 21
selecting 188, 189, 193
Tray 1 orientation 18, 19
Tray 2 and the 550-sheet trays
orientation 21, 23
paper jams
2,000-sheet high-capacity input
tray 167
550-sheet trays 167
document feeder 167
fuser 167
locations 167
lower-right door 167
output bin 167
right door 167
stapler/stacker accessory 167
Tray 1 167
Tray 2 167
paper pickup problems
solving 160, 162
paper trays
overview 17
part numbers 30
paper type
selecting (Windows) 48
paper types
selecting (Mac) 52
paper, ordering 30
part numbers
accessories 30
replacement parts 30, 31
supplies 30, 31
toner cartridge 30
toner cartridges 30
parts
overview 29
ports
locating 4, 6
potential shock hazard 3
power
consumption 15
power connection
locating 4, 5
power switch
locating 4
power usage
1 watts or less 152
print media
loading in Tray 1 18
print on both sides
Mac 52
manually, Windows 48
Windows 48
print settings
HP Embedded Web Server 136,
138, 139
printer
overview 1
printer memory
sending to 116
printer memory, scan to 116
printer specications
overview 10
printing
from USB storage accessories 63
overview 47
stored jobs 55
printing on both sides
settings (Windows) 48
private printing 55
product number
location 4, 5
protect cartridges 33, 36
R
rear door
locating 5
replacement parts
part numbers 30, 31
replacing
staples 44
toner cartridge 39
ENWW Index 231
required settings
fax 128
reset factory settings 157
right door
jams 167
RJ-45 port
locating 4, 6
S
Save to printer memory 116
scan settings
HP Embedded Web Server 136,
138, 140
Scan to Network Folder 119
initial setup 88
Scan to USB Drive 123
enabling 109
scanner
calibrate 203
glass cleaning 203, 208, 213
scanning
optimize for text or pictures 208
overview 73
scanning to email
sending documents 113
scanning to folder 119
scanning to printer folder 116
scanning to printer memory 116
scanning to USB 123
secuity settings
HP Embedded Web Server 136,
138, 142
security
encrypted hard disk 149, 151
included 10
sending to email
sending documents 113
serial number
locating 4, 5
settings
fax 129
reset to factory (default) settings
157
Sign In button
locating 4, 7
Sign Out button
locating 4, 7
sleep delay
setting 152
small margins 203
special paper
printing (Windows) 48
specications
electrical and acoustic 15
speed, optimizing 152
stand
part number 30
staple jams
3-bin stapler/stacker 167
stapler
troubleshooting 27
using 27
stapler/stacker accessory
clear jams 167
staples
replacing 44
Start Copy button
locating 4
status, fax accessory page 223, 224
storage, job
Mac settings 55
store print jobs 55
stored jobs
creating (Mac) 55
creating (Windows) 55
deleting 55, 58
printing 55
storing jobs
with Windows 55
subnet mask 146
supplies
HP Embedded Web Server 142
low threshold settings 158
ordering 30
overview 29
part numbers 30, 31
replacing staples 44
replacing toner cartridge 39
using when low 158
support
online 156
supported operating systems 12
system requirements
HP Embedded Web Server 136
T
TCP/IP
manually conguring IPv4
parameters 146
manually conguring IPv6
parameters 146
technical specications 10
technical support
online 156
toner cartridge
components 39
low threshold settings 158
order numbers 39
part numbers 30, 39
replacing 39
using when low 158
toner cartridges
part numbers 30
toner-collection unit
locating 4
touchscreen
locating features 4, 7
transparencies
printing (Windows) 48
Tray 1
jams 167
loading envelopes 25
paper orientation 18, 19
Tray 2
jams 167
Tray 2 and the 550-sheet trays
loading 21
paper orientation 21, 23
trays
capacity 10
included 10
locating 4
use alternative letterhead mode
20, 24
troubleshooting
check toner-cartridge status 188,
189, 191
jams 167, 168
network problems 217
overview 155
paper feed problems 160
wired network 217
wireless network 219
232 Index ENWW
troubleshooting tools
HP Embedded Web Server 136,
138, 142
two-sided printing
settings (Windows) 48
U
USB
sending to 123
USB port
enabling 63, 64, 66, 67, 228
locating 4, 6
USB ports, optional
part number 30
USB storage accessories
printing from 63
W
web browser requirements
HP Embedded Web Server 136
websites
customer support 156
HP Web Jetadmin, downloading
154
weight, printer 14
Wi-Fi Direct Print 14, 59, 60
wireless network
troubleshooting 219
wireless network interference 219,
222
wireless print server
part number 30
ENWW Index 233
234 Index ENWW
