User Guide
HP LaserJet Enterprise MFP M634
HP LaserJet Enterprise MFP M635
HP LaserJet Enterprise MFP M636
www.hp.com/videos/laserJet
www.hp.com/support/ljM634MFP
www.hp.com/support/ljM635MFP
www.hp.com/support/ljM636MFP
HP LaserJet Enterprise MFP M634, M635,
M636 - User Guide
SUMMARY
This guide provides configuration, use, warranty, safety and environmental information.
Legal information
Copyright and License
© Copyright 2021 HP Development
Company, L.P.
Reproduction, adaptation, or translation
without prior written permission is
prohibited, except as allowed under the
copyright laws.
The information contained herein is subject
to change without notice.
The only warranties for HP products and
services are set forth in the express
warranty statements accompanying such
products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable
for technical or editorial errors or omissions
contained herein.
Edition 2, 10/2021
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are trademarks of Adobe
Systems Incorporated.
Apple and the Apple logo are trademarks of
Apple Inc., registered in the U.S. and other
countries.
macOS is a trademark of Apple Inc.,
registered in the U.S. and other countries.
AirPrint is a trademark of Apple Inc.,
registered in the U.S. and other countries.
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Microsoft®, Windows®, and Windows Server®
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Table of contents
1 Printer overview..................................................................................................................................................................................................................................... 1
Warning icons................................................................................................................................................................................................................................... 1
Printer views..................................................................................................................................................................................................................................... 2
Printer front view................................................................................................................................................................................................................ 2
Printer back view................................................................................................................................................................................................................ 3
Interface ports.....................................................................................................................................................................................................................4
Control-panel view............................................................................................................................................................................................................ 5
Printer specifications ................................................................................................................................................................................................................ 8
Technical specifications...............................................................................................................................................................................................8
Supported operating systems............................................................................................................................................................................... 12
Mobile printing solutions............................................................................................................................................................................................ 13
Printer dimensions.......................................................................................................................................................................................................... 14
Power consumption, electrical specifications, and acoustic emissions ................................................................................17
Operating-environment range ................................................................................................................................................................................17
Printer hardware setup and software installation ...............................................................................................................................................17
2 Paper trays.............................................................................................................................................................................................................................................18
Load paper to Tray 1 (multipurpose tray)....................................................................................................................................................................18
Load Tray 1.............................................................................................................................................................................................................................18
Tray 1 paper orientation.............................................................................................................................................................................................. 20
Use alternative letterhead mode........................................................................................................................................................................ 22
Load paper to Tray 2 and the 550-sheet trays...................................................................................................................................................... 22
Load paper to Tray 2 and the 550-sheet trays........................................................................................................................................... 22
Tray 2 and the 550-sheet trays paper orientation...................................................................................................................................24
Use alternative letterhead mode........................................................................................................................................................................ 25
Load paper to the 2,000-sheet high-capacity input tray...............................................................................................................................26
Load paper to the high-capacity input tray.................................................................................................................................................. 26
Load and print envelopes......................................................................................................................................................................................................27
Print envelopes from Tray 1.......................................................................................................................................................................................27
Print envelopes from the envelope feeder accessory........................................................................................................................ 28
Envelope orientation .................................................................................................................................................................................................... 28
Load and print labels............................................................................................................................................................................................................... 29
Manually feed labels.....................................................................................................................................................................................................29
Label orientation .............................................................................................................................................................................................................30
Configure the 3-bin stapler/stacker accessory...................................................................................................................................................30
Configure the default staple location..............................................................................................................................................................30
Configure the operation mode .............................................................................................................................................................................. 31
Configure the HP print driver for the operation mode ........................................................................................................................ 32
3 Supplies, accessories, and parts.........................................................................................................................................................................................34
Order supplies, accessories, and parts....................................................................................................................................................................34
iii
Ordering................................................................................................................................................................................................................................. 34
Supplies and accessories........................................................................................................................................................................................34
Maintenance/long-life consumables ...............................................................................................................................................................36
Customer self-repair parts......................................................................................................................................................................................36
Configure the HP toner-cartridge-protection supply settings...................................................................................................................37
Introduction..........................................................................................................................................................................................................................37
Enable or disable the Cartridge Policy feature..........................................................................................................................................37
Enable or disable the Cartridge Protection feature.............................................................................................................................. 39
Replace the toner cartridges............................................................................................................................................................................................ 42
Toner-cartridge information.................................................................................................................................................................................... 42
Remove and replace the cartridge....................................................................................................................................................................43
Replace the staple cartridge (stapler models only) .........................................................................................................................................46
Remove and replace the staple cartridge.....................................................................................................................................................47
4 Print............................................................................................................................................................................................................................................................49
Print tasks (Windows).............................................................................................................................................................................................................. 49
How to print (Windows)...............................................................................................................................................................................................49
Automatically print on both sides (Windows).............................................................................................................................................50
Manually print on both sides (Windows) .......................................................................................................................................................50
Print multiple pages per sheet (Windows)..................................................................................................................................................... 51
Select the paper type (Windows)......................................................................................................................................................................... 51
Additional print tasks................................................................................................................................................................................................... 52
Print tasks (macOS).................................................................................................................................................................................................................. 52
How to print (macOS)................................................................................................................................................................................................... 52
Automatically print on both sides (macOS)................................................................................................................................................. 53
Manually print on both sides (macOS) ............................................................................................................................................................53
Print multiple pages per sheet (macOS)........................................................................................................................................................54
Select the paper type (macOS)............................................................................................................................................................................54
Additional print tasks...................................................................................................................................................................................................55
Store print jobs on the printer to print later or print privately ................................................................................................................... 55
Introduction......................................................................................................................................................................................................................... 55
Create a stored job (Windows).............................................................................................................................................................................. 55
Create a stored job (macOS)..................................................................................................................................................................................56
Print a stored job ..............................................................................................................................................................................................................57
Delete a stored job..........................................................................................................................................................................................................57
Information sent to printer for Job Accounting purposes ...............................................................................................................58
Mobile printing .............................................................................................................................................................................................................................58
Introduction.........................................................................................................................................................................................................................58
Wi-Fi, Wi-Fi Direct Print, NFC, and BLE printing..........................................................................................................................................58
HP ePrint via email......................................................................................................................................................................................................... 59
AirPrint....................................................................................................................................................................................................................................60
Android embedded printing....................................................................................................................................................................................60
Print from a USB flash drive................................................................................................................................................................................................ 61
Enable the USB port for printing........................................................................................................................................................................... 61
Print USB documents .................................................................................................................................................................................................. 62
5 Copy...........................................................................................................................................................................................................................................................63
iv
Make a copy...................................................................................................................................................................................................................................63
Copy on both sides (duplex) ...............................................................................................................................................................................................65
Additional copy tasks...............................................................................................................................................................................................................67
6 Scan...........................................................................................................................................................................................................................................................68
Set up Scan to Email................................................................................................................................................................................................................68
Introduction.........................................................................................................................................................................................................................68
Before you begin .............................................................................................................................................................................................................68
Step one: Access the HP Embedded Web Server (EWS)...................................................................................................................69
Step two: Configure the Network Identification settings...................................................................................................................70
Step three: Configure the Send to Email feature .....................................................................................................................................70
Step four: Configure the Quick Sets (optional) .........................................................................................................................................80
Step five: Set up Send to Email to use Office 365 Outlook (optional) ......................................................................................80
Set up Scan to Network Folder........................................................................................................................................................................................83
Introduction.........................................................................................................................................................................................................................83
Before you begin .............................................................................................................................................................................................................83
Step one: Access the HP Embedded Web Server (EWS)...................................................................................................................83
Step two: Set up Scan to Network Folder.....................................................................................................................................................84
Set up Scan to SharePoint..................................................................................................................................................................................................93
Introduction.........................................................................................................................................................................................................................93
Before you begin .............................................................................................................................................................................................................93
Step one: Access the HP Embedded Web Server (EWS)...................................................................................................................93
Step two: Enable Scan to SharePoint and create a Scan to SharePoint Quick Set.......................................................94
Scan a file directly to a SharePoint site..........................................................................................................................................................96
Quick Set scan settings and options for Scan to SharePoint ........................................................................................................97
Set up Scan to USB Drive ....................................................................................................................................................................................................98
Introduction.........................................................................................................................................................................................................................99
Step one: Access the HP Embedded Web Server (EWS)...................................................................................................................99
Step two: Enable Scan to USB Drive.................................................................................................................................................................99
Step three: Configure the Quick Sets (optional) ....................................................................................................................................100
Default scan settings for Scan to USB Drive setup.............................................................................................................................101
Default file settings for Save to USB setup................................................................................................................................................101
Scan to email .............................................................................................................................................................................................................................. 102
Introduction....................................................................................................................................................................................................................... 102
Scan to email...................................................................................................................................................................................................................102
Scan to network folder.........................................................................................................................................................................................................105
Introduction.......................................................................................................................................................................................................................105
Scan to network folder .............................................................................................................................................................................................105
Scan to SharePoint..................................................................................................................................................................................................................107
Introduction........................................................................................................................................................................................................................107
Scan to SharePoint.......................................................................................................................................................................................................107
Scan to USB drive....................................................................................................................................................................................................................109
Introduction.......................................................................................................................................................................................................................109
Scan to USB drive.........................................................................................................................................................................................................109
Use HP JetAdvantage business solutions.............................................................................................................................................................. 111
v
Additional scan tasks.............................................................................................................................................................................................................. 111
7 Fax.............................................................................................................................................................................................................................................................. 113
Set up fax ........................................................................................................................................................................................................................................ 113
Introduction........................................................................................................................................................................................................................ 113
Set up fax by using the printer control panel.............................................................................................................................................113
Change fax configurations................................................................................................................................................................................................ 114
Fax dialing settings.......................................................................................................................................................................................................114
General fax send settings .......................................................................................................................................................................................115
Fax receive settings.....................................................................................................................................................................................................116
Send a fax........................................................................................................................................................................................................................................117
Create a fax printing schedule........................................................................................................................................................................................119
Block incoming faxes............................................................................................................................................................................................................120
Create a list of blocked fax numbers..............................................................................................................................................................120
Delete numbers from the list of blocked fax numbers......................................................................................................................120
Additional fax tasks................................................................................................................................................................................................................120
8 Manage the printer....................................................................................................................................................................................................................... 122
Advanced configuration with the HP Embedded Web Server (EWS)................................................................................................. 122
Introduction....................................................................................................................................................................................................................... 122
How to access the HP Embedded Web Server (EWS)....................................................................................................................... 123
HP Embedded Web Server features................................................................................................................................................................124
Configure IP network settings........................................................................................................................................................................................ 132
Printer sharing disclaimer...................................................................................................................................................................................... 132
View or change network settings ..................................................................................................................................................................... 132
Rename the printer on a network ..................................................................................................................................................................... 133
Manually configure IPv4 TCP/IP parameters from the control panel......................................................................................133
Manually configure IPv6 TCP/IP parameters from the control panel......................................................................................134
Link speed and duplex settings..........................................................................................................................................................................134
Printer security features ....................................................................................................................................................................................................135
Introduction.......................................................................................................................................................................................................................135
Security statements...................................................................................................................................................................................................135
Assign an administrator password .................................................................................................................................................................136
IP Security...........................................................................................................................................................................................................................137
Encryption support: HP High Performance Secure Hard Disks..................................................................................................137
Lock the formatter........................................................................................................................................................................................................137
Encryption support: HP High Performance Secure Hard Disks .............................................................................................................137
Energy-conservation settings.........................................................................................................................................................................................137
Print with EconoMode ................................................................................................................................................................................................137
Set the sleep timer and configure the printer to use 1 watt or less of power...................................................................138
Set the sleep schedule.............................................................................................................................................................................................138
HP Web Jetadmin.....................................................................................................................................................................................................................139
Software and firmware updates...................................................................................................................................................................................139
9 Solve problems................................................................................................................................................................................................................................140
Customer support...................................................................................................................................................................................................................140
vi
Control panel help system.................................................................................................................................................................................................140
Reset factory settings........................................................................................................................................................................................................... 141
Introduction........................................................................................................................................................................................................................ 141
Method one: Reset factory settings from the printer control panel......................................................................................... 141
Method two: Reset factory settings from the HP Embedded Web Server (network-connected
printers only).....................................................................................................................................................................................................................142
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel or EWS.................. 142
Change the “Very Low” settings ........................................................................................................................................................................ 142
Order supplies ................................................................................................................................................................................................................143
Printer does not pick up paper or misfeeds.........................................................................................................................................................143
Introduction.......................................................................................................................................................................................................................143
The printer does not pick up paper..................................................................................................................................................................143
The printer picks up multiple sheets of paper.........................................................................................................................................146
The document feeder jams, skews, or picks up multiple sheets of paper..........................................................................149
Clear paper jams......................................................................................................................................................................................................................150
Introduction.......................................................................................................................................................................................................................150
Paper jam locations....................................................................................................................................................................................................150
Auto-navigation for clearing paper jams ..................................................................................................................................................... 151
Experiencing frequent or recurring paper jams?.................................................................................................................................. 152
31.13.yz Clear paper jams in the document feeder............................................................................................................................... 152
13.B2.D1 jam error in tray 1......................................................................................................................................................................................155
13.B2.D2 jam error in tray 2.....................................................................................................................................................................................159
13.A3 jam error in tray 3............................................................................................................................................................................................163
13.A4 jam error in tray 4.............................................................................................................................................................................................167
13.A4 jam error in high-capacity input (HCI) tray 4.................................................................................................................................172
13.A5 jam error in tray 5.............................................................................................................................................................................................176
13.B2 jam error in right door...................................................................................................................................................................................181
13.B4 jam error in right door (fuser).................................................................................................................................................................183
13.B9 jam error in right door (fuser).................................................................................................................................................................185
13.D3 jam error in right door (duplexer).........................................................................................................................................................188
13.E1 jam error in output bin...................................................................................................................................................................................190
13.60 jam error in stapler/stacker...................................................................................................................................................................... 192
13.83 jam error in stapler/stacker ....................................................................................................................................................................194
66.80.yz Staple jam/Stapler malfunction ....................................................................................................................................................197
Resolving mono print quality problems..................................................................................................................................................................200
Introduction......................................................................................................................................................................................................................200
Troubleshoot print quality......................................................................................................................................................................................200
Improve copy image quality ............................................................................................................................................................................................. 213
Check the scanner glass for dirt and smudges..................................................................................................................................... 213
Calibrate the scanner................................................................................................................................................................................................ 215
Check the paper settings.......................................................................................................................................................................................215
Check the image-adjustment settings ......................................................................................................................................................... 215
Optimize copy quality for text or pictures................................................................................................................................................... 216
Edge-to-edge copying ...............................................................................................................................................................................................216
Improve scan image quality .............................................................................................................................................................................................216
Check the scanner glass for dirt and smudges......................................................................................................................................217
Check the resolution settings ............................................................................................................................................................................. 218
vii
Check the color settings.........................................................................................................................................................................................219
Check the image-adjustment settings ......................................................................................................................................................... 219
Optimize scan quality for text or pictures.................................................................................................................................................. 220
Check the output-quality settings...................................................................................................................................................................220
Improve fax image quality.................................................................................................................................................................................................. 221
Check the scanner glass for dirt and smudges..................................................................................................................................... 221
Check the send-fax resolution settings...................................................................................................................................................... 223
Check the image-adjustment settings ........................................................................................................................................................ 223
Optimize fax quality for text or pictures...................................................................................................................................................... 223
Check the error-correction setting..................................................................................................................................................................224
Check the fit-to-page setting...............................................................................................................................................................................224
Send to a different fax machine.........................................................................................................................................................................224
Check the sender's fax machine...................................................................................................................................................................... 225
Solve wired network problems...................................................................................................................................................................................... 225
Introduction...................................................................................................................................................................................................................... 225
Poor physical connection ...................................................................................................................................................................................... 225
The computer is unable to communicate with the printer ............................................................................................................ 225
The printer is using incorrect link and duplex settings for the network............................................................................... 226
New software programs might be causing compatibility problems...................................................................................... 226
The computer or workstation might be set up incorrectly ............................................................................................................ 226
The printer is disabled, or other network settings are incorrect.............................................................................................. 226
Solve wireless network problems............................................................................................................................................................................... 226
Introduction...................................................................................................................................................................................................................... 226
Wireless connectivity checklist .........................................................................................................................................................................227
The printer does not print after the wireless configuration completes................................................................................227
The printer does not print, and the computer has a third-party firewall installed........................................................ 228
The wireless connection does not work after moving the wireless router or printer................................................ 228
Cannot connect more computers to the wireless printer ............................................................................................................. 228
The wireless printer loses communication when connected to a VPN ............................................................................... 228
The network does not appear in the wireless networks list ......................................................................................................... 228
The wireless network is not functioning......................................................................................................................................................229
Reduce interference on a wireless network ............................................................................................................................................ 229
Solve fax problems................................................................................................................................................................................................................ 229
Checklist for solving fax problems ................................................................................................................................................................. 229
General fax problems................................................................................................................................................................................................ 231
Index............................................................................................................................................................................................................................................................. 233
viii
Printer overview1
Review the location of features on the printer, the physical and technical specifications of the printer,
and where to locate setup information.
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljM634MFP, www.hp.com/support/ljM635MFP, or www.hp.com/support/ljM636MFP
For more information:
HP's all-inclusive help for the printer includes the following information:
● Install and configure
● Learn and use
● Solve problems
● Download software and firmware updates
● Join support forums
● Find warranty and regulatory information
Warning icons
Use caution if you see a warning icon on your HP printer, as indicated in the icon definitions.
Figure 1-1 Caution: Electric shock
Figure 1-2 Caution: Hot surface
Figure 1-3 Caution: Keep body parts away from moving parts
Figure 1-4 Caution: Sharp edge in close proximity
Figure 1-5 Warning
Printer overview
1
Printer views
Identify certain parts of the printer and the control panel.
Printer front view
Locate features on the front of the printer.
Figure 1-6 Printer front view components
22
2
3
3
14
15
13
16
1
2
6
5
4
7
9
1
0
12
8
11
18
19
20
21
17
1
2
3
Number Description
1 Control panel with color touchscreen display (tilts up for easier viewing)
2 Document-feeder input tray
3 Document-feeder output bin
4 Document-feeder output extension (extend this when scanning longer pages, such as legal paper)
5 Scanner assembly
6 Right door (access for clearing jams)
2 Chapter 1 Printer overview
Number Description
7 Tray 1 (multipurpose tray)
8 Formatter (contains the interface ports)
9 Slot for a cable-type security lock
10 Power connection
11 Tray 2
12 On/off button
13 Walk-up USB port
14 Output bin
15 Output bin extension
16 1 x 550-sheet paper feeder with stand (included with the M635fht; optional for the M634dn, M634h, M634z
M635h, M635z, M636fh, and M636z)
17 3 x 550-sheet paper feeder with stand (included with the M634z; optional for the M634dn, M634h,
M635fht, M635h, M635z, M636fh, and M636z)
18 HP Stapling Mailbox (included with the M631z, M632z, and M633z)
19 Hardware integration pocket (for connecting accessories and third-party devices)
20 Keyboard (M634h, M635z, and M636z only. Pull the keyboard straight out to use it.)
CAUTION: Close the keyboard when it is not in use.
21 Stapler door (included with the M634z, M635z, and M636z)
22 1x550-sheet tray and 2,000-sheet high-capacity input tray (included with the M635z and M636z; optional
for the M634dn, M634h, M634z, M635fht, M635h, and M636fh)
Printer back view
Locate features on the back of the printer.
Printer back view
3
Figure 1-7 Printer rear view components
3
2
1
4
5
Number Description
1 Document feeder cover release latch
2 Document-feeder cover (access for clearing jams)
3 Cartridge door release button
4 Cartridge door (access to the toner cartridge)
5 Serial number and product number label
Interface ports
Locate the interface ports on the printer formatter.
4
Chapter 1 Printer overview
Figure 1-8 Interface ports
1
2
3
4
Number Description
1 USB port for connecting external USB devices (this port might be covered)
For easy-access USB printing, use the USB port near the control panel.
2 Hi-Speed USB 2.0 printing port
3 Local area network (LAN) Ethernet 10/100/1000 Ethernet network port
4 Fax port (fax models only)
Control-panel view
Locate features on the printer control panel.
The Home screen provides access to the printer features and indicates the current status of the printer.
Return to the Home screen at any time by touching the Home button on the left side of the printer
control panel, or touch the Home button in the upper-left corner of most screens.
NOTE: For more information about the printer-control-panel features, go to www.hp.com/support/
ljM634MFP, www.hp.com/support/ljM635MFP, or www.hp.com/support/ljM636MFP Select Manuals,
and then select General reference.
NOTE: The features that appear on the Home screen can vary, depending on the printer
configuration.
Control-panel view
5
Figure 1-9 Control panel features
3 421
5 6 7
8
9
10
12
13
11
Number Feature name Description
1
Home button
Touch the Home button to return to the Home screen.
2 Applications area Touch any of the icons to open the application. Swipe the screen sideways to access
more applications.
NOTE: The available applications vary by printer. The administrator can configure
which applications appear and the order in which they appear.
3 Reset button Touch the Reset button to clear changes, release the printer from a paused state,
reset the copy count field, display hidden errors, and restore the default settings
(including the language and keyboard layout).
4 Sign In or Sign
Out button
Touch the Sign In button to access secured features.
Touch the Sign Out button to sign out of the printer. The printer restores all options to
the default settings.
NOTE: This button displays only if the administrator has configured the printer to
require permission for access to features.
6 Chapter 1 Printer overview
Number Feature name Description
5 Information
button
Touch the information button to access a screen that provides access to several
types of printer information. Touch the buttons at the bottom of the screen for the
following information:
● Display Language: Change the language setting for the current user session.
● Sleep Mode: Place the printer into sleep mode.
● Wi-Fi Direct: View information for how to connect directly to the printer using a
phone, tablet, or other device with Wi-Fi.
● Wireless: View or change wireless connection settings (for the z model and for
the dn and f models only when an optional wireless accessory is installed).
● Ethernet: View or change Ethernet connection settings.
● HP Web Services: View information to connect and print to the printer using HP
Web Services (ePrint).
● Fax Number: View the printer fax number (fax models only).
6
Help button
Touch the Help button to open the embedded help system.
7 Current time Displays the current time
8 Start Copy button Touch the Start Copy button to start a copy job.
9 Copy count The copy count indicates the number of copies that the printer is set to make.
10 Home-screen
page indicator
Indicates the number of pages on the Home screen or in an application. The current
page is highlighted. Swipe the screen sideways to scroll between pages.
11 Keyboard
(Flow models
only)
Flow models include a physical keyboard. The keys are mapped to a language in the
same way the virtual keyboard on the printer touchscreen is mapped. Whenever the
keyboard layout for the virtual keyboard changes, the keys on the physical keyboard
are remapped to match the new settings.
NOTE: In some locations, the printer comes with adhesive keyboard overlays to
customize the keys for different languages.
12 Easy-access USB
port
Insert a USB flash drive for printing or scanning without a computer or to update the
printer firmware.
NOTE: An administrator must enable this port before use.
13 Hardware
integration
pocket (HIP)
For connecting accessory and third-party devices
How to use the touchscreen control panel
Perform the following actions to use the printer touchscreen control panel.
How to use the touchscreen control panel
7
Table 1-1 Touchscreen control panel actions
Action Description Example
Touch Touch an item on the screen to select that
item or open that menu. Also, when scrolling
through menus, briefly touch the screen to
stop the scrolling.
Touch the Settings icon to open the Settings
app.
Swipe Touch the screen and then move your finger
horizontally to scroll the screen sideways.
Swipe until the Settings app displays.
Scroll Touch the screen and then move your finger
vertically to scroll the screen up and down.
When scrolling through menus, briefly touch
the screen to stop the scrolling.
Scroll through the Settings app.
Printer specifications
Determine the specifications for your printer model.
Technical specifications
Review the technical specifications for the printer.
See www.hp.com/support/ljM634MFP, www.hp.com/support/ljM635MFP, or www.hp.com/support/
ljM636MFP for current information.
Product numbers for each model
● M634dn - #7PS94A
● M634h - # 7PS95A
8
Chapter 1 Printer overview
● M634z - #7PS96A
● M635h - #7PS97A
● M635fht - #7PS98A
● M635z - #7PS99A
● M636fh - #7PT00A
● M636z - #7PT01A
Table 1-2 Paper handling specifications
Paper handling features M634dn, M635h M634h, M635fht,
M636fh
M634z, M635z, M636z
Tray 1 (100-sheet capacity)
Tray 2 (550-sheet capacity)
1 x 550-sheet paper feeder
NOTE: The printer supports as many as six input
trays.
Optional Optional Optional
1 x 550-sheet paper feeder with stand Optional Included with the
M635fht, Optional on
all others
Optional
1 x 550-sheet feeder plus 2,000- sheet high-
capacity feeder
Optional Optional Included with the
M635z and M636z
3 x 550-sheet paper feeder with stand Optional Optional Included with the
M634z
Envelope feeder cassette for printing up to 75
envelopes
Optional Optional Optional
900-sheet 3-bin Stapling Mailbox Not supported Not supported
Automatic duplex printing
Table 1-3 Connectivity specifications
Connectivity features M634dn, M635h M634h, M635fht,
M636fh
M634z, M635z, M636z
10/100/1000 Ethernet LAN connection with IPv4
and IPv6
Hi-Speed USB 2.0
Easy-access USB port for printing without a
computer and upgrading the firmware
Hardware Integration Pocket for connecting
accessory and third-party devices
HP Internal USB Ports Optional Optional Optional
HP Jetdirect 2900nw Print Server Accessory for
wireless connectivity
Optional Optional Optional
Technical specifications 9
Table 1-3 Connectivity specifications (continued)
Connectivity features M634dn, M635h M634h, M635fht,
M636fh
M634z, M635z, M636z
HP Jetdirect 3100w BLE/NFC/ Wireless
Accessory for printing from mobile devices
NOTE: Connected via the Hardware Integration
Pocket or the rear host USB port. The HP
Jetdirect 3100w BLE/NFC/ Wireless Accessory
requires the HP Internal USB ports accessory.
Optional Optional Included with the
M634z and M636z
Table 1-4 Print specifications
Print features M634dn, M635h M634h, M635fht,
M636fh
M634z, M635z, M636z
Prints 52 pages per minute (ppm) on A4 and 55
ppm on letter-size paper
M634dn M634h M634z
Prints 61 ppm on A4 and 65 ppm on letter-size
paper
M635h M635fht M635z
Prints 71 ppm on A4 and 75 ppm on letter-size
paper
Not supported M636fh M636z
Easy-access USB printing (no computer required)
Store jobs in the printer memory to print later or
print privately
Table 1-5 Copy and scan specifications
Copy and scan features M634dn, M635h M634h, M635fht,
M636fh
M634z, M635z, M636z
Copies 52 pages per minute (ppm) on A4 and 55
ppm on letter-size paper*
M634dn M634h M634z
Copies 61 ppm on A4 and 65 ppm on letter-size
paper*
M635h M635fht M635z
Copies 71 ppm on A4 and 75 ppm on letter-size
paper
Not supported M636fh M636z
Scans at 75 images per minute (ipm)
(monochrome or color)*
Included with the
M635fht, M636fh
Included with the
M634z
Scans at 120 ipm (monochrome and color) Not supported Included with the
M634h
Included with the
M635z and M636z
Easy-access USB copying and scanning (no
computer required)
150-page document feeder with electronic duplex
copying and scanning
HP EveryPage Technologies including ultrasonic
multi-feed detection
Not supported Included with the
M634h
Included with the
M635z and M636z
Embedded optical character recognition (OCR)
provides the ability to convert printed pages into
text that can be edited or searched using a
computer
Not supported Included with the
M634h
Included with the
M635z and M636z
10 Chapter 1 Printer overview
Table 1-5 Copy and scan specifications (continued)
Copy and scan features M634dn, M635h M634h, M635fht,
M636fh
M634z, M635z, M636z
SMART Label feature provides paper-edge
detection for automatic page cropping
Not supported Included with the
M634h
Included with the
M635z and M636z
Automatic page orientation for pages that have
at least 100 characters of text
Not supported Included with the
M634h
Included with the
M635z and M636z
Automatic tone adjustment sets contrast,
brightness, and background removal for each
page
Not supported Included with the
M634h
Included with the
M635z and M636z
*Copy and scan speeds are subject to change. For the most current information, go to
www.hp.com/
support/ljM634MFP, www.hp.com/support/ljM635MFP, or www.hp.com/support/ljM636MFP
Table 1-6
Digital Send specifications
Digital Send M634dn, M635h M634h, M635fht,
M636fh
M634z, M635z, M636z
Send documents to email, USB, and shared
folders on a network
Send documents to SharePoint® Not supported Included with the
M634h
Included with the
M635z and M636z
Table 1-7 Memory specifications
Memory features M634dn, M635h M634h, M635fht,
M636fh
M634z, M635z, M636z
1.75 GB base memory, expandable to 2.5 GB Not supported
2.25 GB base memory, expandable to 3 GB Not supported Included with the
M634h
Included with the
M635z and M636z
Table 1-8 Mass storage specifications
Mass storage features M634dn, M635h M634h, M635fht,
M636fh
M634z, M635z, M636z
Mass storage: 16 GB embedded Multi-Media
Controller (eMMC)
M634dn Not supported Not supported
Mass storage: 500 GB HP High- Performance
Secure Hard Disk
Included with the
M635h; optional for the
M634dn
Table 1-9 Other specifications
Other features M634dn, M635h M634h, M635fht,
M636fh
M634z, M635z, M636z
Touchscreen control panel
Retractable keyboard Not supported Included with the
M634h
Included with the
M635z and M636z
Technical specifications 11
Table 1-9 Other specifications (continued)
Other features M634dn, M635h M634h, M635fht,
M636fh
M634z, M635z, M636z
Security: HP Trusted Platform Module for
encrypting all data that passes through the
printer
Fax Optional Included with M635fht,
M636fh; optional for
the M634h
Supported operating systems
The following information applies to the printer-specific Windows PCL 6 and HP print drivers for macOS
and to the software installer.
Linux: For information and print drivers for Linux, go to www.hp.com/go/linuxprinting.
UNIX: For information and print drivers for UNIX®, go to www.hp.com/go/unixmodelscripts.
The following information applies to the printer-specific HP PCL 6 print drivers, and HP print drivers for
macOS.
Windows: Download HP Easy Start from 123.hp.com to install the HP print driver. Or, go to the printer-
support website for this printer: www.hp.com/support/ljM634MFP, www.hp.com/support/ljM635MFP, or
www.hp.com/support/ljM636MFP to download the print driver or the software installer to install the HP
print driver.
macOS: Mac computers are supported with this printer. Download HP Easy Start from either 123.hp.com
or from the Printer Support page, and then use HP Easy Start to install the HP print driver.
1. Go to 123.hp.com.
2. Follow the steps provided to download the printer software.
Table 1-10
Supported operating systems and print drivers
Operating system Print driver installed (from the software on the web)
Windows 8, 32-bit and 64-bit The PCL 6 printer-specific print driver is available for download
from the printer-support website. Download the driver, and
then use the Microsoft Add Printer tool to install it.
Windows 8.1, 32-bit and 64-bit The PCL 6 printer-specific print driver is available for download
from the printer-support website. Download the driver, and
then use the Microsoft Add Printer tool to install it.
Windows 10, 32-bit and 64-bit The PCL 6 printer-specific print driver is available for download
from the printer-support website. Download the driver, and
then use the Microsoft Add Printer tool to install it.
Windows Server 2008 R2, SP 1, 64-bit The PCL 6 printer-specific print driver is available for download
from the printer-support website. Download the driver, and
then use the Microsoft Add Printer tool to install it.
Windows Server 2012, 64-bit The PCL 6 printer-specific print driver is available for download
from the printer-support website. Download the driver, and
then use the Microsoft Add Printer tool to install it.
12 Chapter 1 Printer overview
Table 1-10 Supported operating systems and print drivers (continued)
Operating system Print driver installed (from the software on the web)
Windows Server 2012 R2, 64-bit The PCL 6 printer-specific print driver is available for download
from the printer-support website. Download the driver, and
then use the Microsoft Add Printer tool to install it.
Windows Server 2016, 64-bit The PCL 6 printer-specific print driver is available for download
from the printer-support website. Download the driver, and
then use the Microsoft Add Printer tool to install it.
Windows Server 2019, 64-bit The PCL 6 printer-specific print driver is available for download
from the printer-support website. Download the driver, and
then use the Microsoft Add Printer tool to install it.
macOS 10.13 High Sierra, macOS 10.14 Mojave, macOS 10.15
Catalina
Download HP Easy Start from 123.hp.com, and then use it to
install the print driver.
NOTE:
Supported operating systems can change. For a current list of supported operating systems,
go to www.hp.com/support/ljM634MFP, www.hp.com/support/ljM635MFP, or www.hp.com/support/
ljM636MFP for HP's all-inclusive help for the printer.
NOTE: For details on client and server operating systems and for HP UPD driver support for this
printer, go to www.hp.com/go/upd. Under Additional information, click the links.
Table 1-11
Minimum system requirements
Windows macOS
● Internet connection
● Dedicated USB 1.1 or 2.0 connection or a network
connection
● 2 GB of available hard-disk space
● 1 GB RAM (32-bit) or 2 GB RAM (64-bit)
● Internet connection
● Dedicated USB 1.1 or 2.0 connection or a network
connection
● 1.5 GB of available hard-disk space
NOTE: The Windows software installer installs the HP Smart Device Agent Base service. The file size
is approximately 100 kb. Its only function is to check for printers connected via USB hourly. No data is
collected. If a USB printer is found, it then tries to locate a JetAdvantage Management Connector
(JAMc) instance on the network. If a JAMc is found, the HP Smart Device Agent Base is securely
upgraded to a full Smart Device Agent from JAMc, which will then allow printed pages to be accounted
for in a Managed Print Services (MPS) account. The driver-only web packs downloaded from hp.com for
the printer and installed through the Add Printer wizard do not install this service.
To uninstall the service, open the Control Panel, select Programs or Programs and Features, and
then select Add/Remove Programs or Uninstall a Program to remove the service. The file name is
HPSmartDeviceAgentBase.
Mobile printing solutions
HP offers multiple mobile and ePrint solutions to enable easy printing to an HP printer from a laptop,
tablet, smartphone, or other mobile device.
Mobile printing solutions
13
To see the full list and to determine the best choice, go to www.hp.com/go/MobilePrinting.
NOTE: Update the printer firmware to ensure all mobile printing and ePrint capabilities are supported.
● Wi-Fi Direct (wireless models only, with HP Jetdirect 3000w NFC Wireless accessory installed)
● HP ePrint via email (Requires HP Web Services to be enabled and the printer to be registered with
HP Connected)
● HP Smart app
● Google Cloud Print
● AirPrint
● Android Printing
Printer dimensions
Review the dimensions for the printer and accessories.
Table 1-12
Dimensions for base models (M634dn, M634h, M635h, M636fh)
Measurement Printer fully closed Printer fully opened
Height 640 mm (25.2 in) 865 mm (34.1 in)
Depth 558 mm (22 in) 805 mm (31.7 in)
Width 512 mm (20.15 in) 1,030 mm (40.5 in)
Weight (with toner
cartridge)
33.2 kg (73.2 lb) 33.2 kg (73.2 lb)
Table 1-13 Dimensions for M634z
Measurement Printer fully closed Printer fully opened
Height 1,234 mm (48.6 in) 1,500 mm (59.1 in)
Depth 658 mm (25.9 in) 890 mm (35 in)
Width 661 mm (26 in) 1,030 mm (40.5 in)
Weight (with toner
cartridge)
62.5 kg (137.8 lb) 62.5 kg (137.8 lb)
Table 1-14 Dimensions for M635fht
Measurement Printer fully closed Printer fully opened
Height 1,094 mm (43.2 in) 1,365 mm (53.7 in)
Depth 660 mm (26 in) 890 mm (35 in)
Width 665 mm (26.15 in) 1,030 mm (40.5 in)
Weight (with toner
cartridge)
52.5 kg (115.8 lb) 52.5 kg (115.8 lb)
14 Chapter 1 Printer overview
Table 1-15 Dimensions for M635z, M636z
Measurement Printer fully closed Printer fully opened
Height 1,234 mm (48.5 in) 1,500 mm (59.1 in)
Depth 658 mm (25.9 in) 890 mm (35 in)
Width 661 mm (26 in) 1,030 mm (40.5 in)
Weight (with toner
cartridge)
64.3 kg (141.8 lb) 64.3 kg (141.8 lb)
Table 1-16 Dimensions for the 1 x 550-sheet paper feeder
Measurement Tray fully closed Tray fully opened
Height 148 mm (5.8 in) 148 mm (5.8 in)
Depth 558 mm (22 in) 869 mm (34.2 in)
Width 512 mm (20.15 in) 617 mm (24.3 in)
Weight (with toner
cartridge)
6.8 kg (15 lb) 6.8 kg (15 lb)
Table 1-17 Dimensions for the printer with a 1 x 550-sheet paper feeder
Measurement Printer fully closed Printer fully opened
Height 766 mm (30.15 in) 1,010 mm (39.8 in)
Depth 558 mm (22 in) 890 mm (35 in)
Width 512 mm (20.15 in) 1,030 mm (40.5 in)
Weight 40 kg (88.2 lb) 40 kg (88.2 lb)
Table 1-18 Dimensions for the 1 x 550-sheet feeder with printer stand
Measurement Accessory fully closed Accessory fully opened
Height 478 mm (18.8 in) 478 mm (18.8 in)
Depth 658 mm (25.9 in) 1,050 mm (41.3 in)
Width 660 mm (26 in) 980 mm (38.6 in)
Weight 19.28 kg (42.5 lb) 19.28 kg (42.5 lb)
Table 1-19 Dimensions for the printer with a 1 x 550-sheet feeder with printer stand
Measurement Printer fully closed Printer fully opened
Height 1,094 mm (43.2 in) 1,365 mm (53.7 in)
Depth 600 mm (26 in) 890 mm (35 in)
Width 665 mm (26.15 in) 1,030 mm (40.5 in)
Weight 52.5 kg (115.8 lb) 52.5 kg (115.8 lb)
Printer dimensions 15
Table 1-20 Dimensions for the 1 x 550-sheet feeder and 2,000-sheet HCI tray with stand
Measurement Accessory fully closed Accessory fully opened
Height 478 mm (18.8 in) 478 mm (18.8 in)
Depth 658 mm (25.9 in) 975 mm (38.4 in)
Width 660 mm (26 in) 980 mm (38.6 in)
Weight 24.5 kg (54 lb) 24.5 kg (54 lb)
Table 1-21 Dimensions for the printer with a 1 x 550-sheet feeder and 2,000-sheet HCI tray with stand
Measurement Printer fully closed Printer fully opened
Height 1,090 mm (42.9 in) 1,360 mm (53.5 in)
Depth 658 mm (25.9 in) 890 mm (35 in)
Width 660 mm (26 in) 1,030 mm (40.5)
Weight 57.7 kg (127.2 lb) 57.7 kg (127.2 lb)
Table 1-22 Dimensions for the envelope feeder cassette
Measurement Accessory fully closed Accessory fully opened
Height 148 mm (5.8 in) 148 mm (5.8 in)
Depth 558 mm (22 in) 869 mm (34.2 in)
Width 512 mm (20.15 in) 617 mm (24.3 in)
Weight 6.9 kg (15.3 lb) 6.9 kg (15.3 lb)
Table 1-23 Dimensions for the printer with an envelope feeder
Measurement Printer fully closed Printer fully opened
Height 766 mm (30.15 in) 1,010 mm (39.8 in)
Depth 558 mm (22 in) 890 mm (35 in)
Width 512 mm (20.15 in) 1,030 mm (40.5 in)
Weight 39.6 kg (87.3) 39.6 kg (87.3)
Table 1-24 Dimensions for the printer with an HP Stapling Mailbox
Measurement Printer fully closed Printer fully opened
Height 779 mm (30.7 in) 890 mm (35 in)
Depth 558 mm (22 in) 890 mm (35 in)
Width 512 mm (20.15 in) 1,030 mm (40.5 in)
Weight 39.8 kg (87.7) 39.8 kg (87.7)
16 Chapter 1 Printer overview
Power consumption, electrical specifications, and acoustic emissions
In order to operate properly, the printer must be in an environment that meets certain power
specifications.
See www.hp.com/support/ljM634MFP, www.hp.com/support/ljM635MFP, or www.hp.com/support/
ljM636MFP for current information.
CAUTION: Power requirements are based on the country/region where the printer is sold. Do not
convert operating voltages. This will damage the printer and void the printer warranty.
Operating-environment range
Review the operating-environment specifications.
Table 1-25
Operating-environment specifications
Environment Recommended Storage
Temperature 17° to 25°C (62.6° to 77°F) 10 to 32.5°C (50° to 90°F)
Relative humidity 30% to 70% relative humidity (RH) 10% to 80% RH
Printer hardware setup and software installation
For basic setup instructions, see the Hardware Installation Guide that came with the printer. For
additional instructions, go to HP support on the web.
Go to www.hp.com/support/ljM634MFP, www.hp.com/support/ljM635MFP, or www.hp.com/support/
ljM636MFP for HP's all-inclusive help for the printer, which includes the following information:
● Install and configure
● Learn and use
● Solve problems
● Download software and firmware updates
● Join support forums
● Find warranty and regulatory information
● Find instructions about how to use the Microsoft Add Printer tool
Power consumption, electrical specifications, and acoustic emissions
17
Paper trays2
Discover how to load and use the paper trays, including how to load special items such as envelopes
and labels.
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljM634MFP, www.hp.com/support/ljM635MFP, or www.hp.com/support/ljM636MFP.
For more information:
HP's all-inclusive help for the printer includes the following information:
● Install and configure
● Learn and use
● Solve problems
● Download software and firmware updates
● Join support forums
● Find warranty and regulatory information
Use caution when loading the paper trays.
CAUTION: Do not extend more than one paper tray at a time.
Do not use paper tray as a step.
All trays must be closed while relocating/moving product.
Keep hands out of paper trays or drawers when closing.
If the printer has a keyboard, close keyboard tray when not in use.
Load paper to Tray 1 (multipurpose tray)
The following information describes how to load paper in Tray 1.
CAUTION: To avoid jams, never add or remove paper from Tray 1 during printing.
Load Tray 1
This tray holds up to 100 sheets of 75 g/m2 (20 lb) paper or 10 envelopes.
CAUTION: To avoid jams, never add or remove paper from Tray 1 during printing.
18
Chapter 2 Paper trays
1. . Open Tray 1.
2. . Pull out the tray extension to support the paper.
3. . Use the blue adjustment latch to spread the
paper guides to the correct size, and then load
paper in the tray. For information about how to
orient the paper, see Tray 1 paper orientation on
page 20
Make sure that the paper fits under the fill line
on the paper guides.
NOTE: The maximum stack height is 10 mm
(0.4 in), or approximately 100 sheets of 75 g/m2
(20 lb) paper.
Load Tray 1 19
4. . Using the blue adjustment latch, adjust the side
guides so that they lightly touch the paper
stack, but do not bend it.
Tray 1 paper orientation
Review the proper orientation for loading paper.
Table 2-1
Tray 1 paper orientation
Paper type Image orientation Duplex mode Paper size How to load paper
Letterhead or
preprinted
Portrait 1-sided printing Letter, Legal,
Executive,
Statement, Oficio
(8.5 x 13), 3 x 5, 4 x
6, 5 x 7, 5 x 8, A4, A5,
A6, RA4, B5 (JIS), B6
(JIS), L (90 x 130 mm),
10 x 15 cm, Oficio
(216 x 340), 16K 195
x 270 mm, 16K 184
x 260 mm, 16K 197
x 273 mm, Japanese
Postcard (Postcard
(JIS)), Double Japan
Postcard Rotated
(Double Postcard
(JIS))
Face-down
Bottom edge leading into the
printer
Letterhead or
preprinted
Portrait Automatic 2-sided
printing or
with Alternative
Letterhead Mode
enabled
Letter, Legal,
Executive, Oficio (8.5
x 13), A4, A5, RA4,
B5 (JIS), Oficio (216 x
340), 16K 195 x 270
mm, 16K 184 x 260
mm, 16K 197 x 273
mm
Face-up
Top edge leading into the printer
20 Chapter 2 Paper trays
Table 2-1 Tray 1 paper orientation (continued)
Paper type Image orientation Duplex mode Paper size How to load paper
Letterhead or
preprinted
Landscape 1-sided printing Letter, Legal,
Executive,
Statement, Oficio
(8.5 x 13), 3 x 5, 4 x
6, 5 x 7, 5 x 8, A4, A5,
A6, RA4, B5 (JIS), B6
(JIS), L (90 x 130 mm),
10 x 15 cm, Oficio
(216 x 340), 16K 195
x 270 mm, 16K 184
x 260 mm, 16K 197
x 273 mm, Japanese
Postcard (Postcard
(JIS)), Double Japan
Postcard Rotated
(Double Postcard
(JIS))
Face-down
Top edge toward the front of the
printer
Letterhead or
preprinted
Landscape Automatic 2-sided
printing or
with Alternative
Letterhead Mode
enabled
Letter, Legal,
Executive, Oficio (8.5
x 13), A4, A5, RA4,
B5 (JIS), Oficio (216 x
340), 16K 195 x 270
mm, 16K 184 x 260
mm, 16K 197 x 273
mm
Face-up
Top edge toward the front of the
printer
Prepunched Portrait and
landscape
1-sided printing Letter, Legal,
Executive,
Statement, Oficio
(8.5 x 13), 3 x 5, 4 x
6, 5 x 7, 5 x 8, A4, A5,
A6, RA4, B5 (JIS), B6
(JIS), L (90 x 130 mm),
10 x 15 cm, Oficio
(216 x 340), 16K 195
x 270 mm, 16K 184
x 260 mm, 16K 197
x 273 mm, Japanese
Postcard (Postcard
(JIS)), Double Japan
Postcard Rotated
(Double Postcard
(JIS))
Holes toward the front of the
printer
Prepunched Portrait and
landscape
Automatic 2-sided
printing or
with Alternative
Letterhead Mode
enabled
Letter, Legal,
Executive, Oficio (8.5
x 13), A4, A5, RA4,
B5 (JIS), Oficio (216 x
340), 16K 195 x 270
mm, 16K 184 x 260
mm, 16K 197 x 273
mm
Holes toward the front of the
printer
Tray 1 paper orientation 21
Use alternative letterhead mode
Use the Alternative Letterhead Mode feature to load letterhead or preprinted paper into the tray the
same way for all jobs, whether printing to one side of the sheet of paper or to both sides. When using this
mode, load paper as for automatic duplex printing.
Enable Alternative Letterhead Mode by using the printer control-panel menus
Use the Settings menu to set the Alternative Letterhead Mode setting.
1. From the Home screen on the printer control panel, navigate to and open the Settings menu.
2. Open the following menus:
a. Copy/Print or Print
b. Manage Trays
c. Alternative Letterhead Mode
3. Select On.
Load paper to Tray 2 and the 550-sheet trays
The following information describes how to load paper into Tray 2 and the optional 550-sheet trays.
NOTE: The procedure to load paper for the 550-sheet trays is the same as for Tray 2. Only Tray 2 is
shown here.
Load paper to Tray 2 and the 550-sheet trays
These trays hold up to 550 sheets of 75 g/m2 (20 lb) paper.
1. . Open the tray.
NOTE: Do not open this tray while it is in use.
22 Chapter 2 Paper trays
2. . Adjust the paper-width guides by squeezing the
blue adjustment latches and sliding the guides
to the size of the paper being used.
3. . Load paper into the tray. Check the paper to
verify the guides lightly touch the stack, but do
not bend it. For information about how to orient
the paper, see Tray 2 and the 550-sheet trays
paper orientation on page 24.
NOTE: To prevent jams, adjust the paper
guides to the correct size and do not overfill the
tray. Be sure that the top of the stack is below
the tray full indicator.
NOTE: To prevent jams, do not overfill the tray.
Be sure that the top of the stack is below the
tray full indicator.
4. . Close the tray.
5. . The tray configuration message displays on the
printer control panel.
Load paper to Tray 2 and the 550-sheet trays 23
6. . Touch the OK button to accept the detected
type and size, or touch the Modify button to
choose a different paper size or type.
For custom-size paper, specify the X and Y
dimensions for the paper when the prompt
displays on the printer control panel.
X
Y
7. . Select the correct type and size, and then touch
the OK button.
Tray 2 and the 550-sheet trays paper orientation
Review the paper-loading orientation guidance.
Table 2-2
Tray 2 and the 550-sheet trays paper orientation
Paper type Image orientation Duplex mode Paper size How to load paper
Letterhead or
preprinted
Portrait 1-sided printing Letter, Legal,
Executive,
Statement, Oficio
(8.5 x 13), 4 x 6, 5 x
7, 5 x 8, A4, A5, A6,
RA4, B5 (JIS), B6 (JIS),
L (90 x 130 mm), 10
x 15 cm, Oficio (216
x 340), 16K 195 x 270
mm, 16K 184 x 260
mm, 16K 197 x 273
mm, Double Japan
Postcard Rotated
(Double Postcard
(JIS))
Face-up
Top edge at the left side of the
tray
Letterhead or
preprinted
Landscape 1-sided printing Letter, Legal,
Executive,
Statement, Oficio
(8.5 x 13), 4 x 6, 5 x
7, 5 x 8, A4, A5, A6,
RA4, B5 (JIS), B6 (JIS),
L (90 x 130 mm), 10
x 15 cm, Oficio (216
x 340), 16K 195 x 270
mm, 16K 184 x 260
mm, 16K 197 x 273
mm, Double Japan
Postcard Rotated
(Double Postcard
(JIS))
Face-up
Top edge toward the back of the
tray
24 Chapter 2 Paper trays
Table 2-2 Tray 2 and the 550-sheet trays paper orientation (continued)
Paper type Image orientation Duplex mode Paper size How to load paper
Letterhead or
preprinted
Landscape Automatic 2-sided
printing or
with Alternative
Letterhead Mode
enabled
Letter, Legal,
Executive, Oficio (8.5
x 13), A4, A5, RA4,
Oficio (216 x 340),
16K 195 x 270 mm,
16K 184 x 260 mm,
16K 197 x 273 mm
Face-down
Top edge toward the back of the
tray
Prepunched Portrait or
landscape
1-sided printing Letter, Legal,
Executive,
Statement, Oficio
(8.5 x 13), 4 x 6, 5 x
7, 5 x 8, A4, A5, A6,
RA4, B5 (JIS), B6 (JIS),
L (90 x 130 mm), 10
x 15 cm, Oficio (216
x 340), 16K 195 x 270
mm, 16K 184 x 260
mm, 16K 197 x 273
mm, Double Japan
Postcard Rotated
(Double Postcard
(JIS)
Face-up
Holes toward the back of the tray
Prepunched Portrait or
landscape
Automatic 2-sided
printing or
with Alternative
Letterhead Mode
enabled
Letter, Legal,
Executive, Oficio (8.5
x 13), A4, A5, RA4,
Oficio (216 x 340),
16K 195 x 270 mm,
16K 184 x 260 mm,
16K 197 x 273 mm
Face-down
Holes toward the front of the tray
Use alternative letterhead mode
Use the Alternative Letterhead Mode feature to load letterhead or preprinted paper into the tray the
same way for all jobs, whether printing to one side of the sheet of paper or to both sides. When using this
mode, load paper as for automatic duplex printing.
Enable Alternative Letterhead Mode by using the printer control-panel menus
Use the Settings menu to set the Alternative Letterhead Mode setting.
1. From the Home screen on the printer control panel, navigate to and open the Settings menu.
2. Open the following menus:
a. Copy/Print or Print
b. Manage Trays
Use alternative letterhead mode
25
c. Alternative Letterhead Mode
3. Select On.
Load paper to the 2,000-sheet high-capacity input tray
The following information describes how to load paper in the high-capacity input tray. This tray is part
of the 1x550-sheet and 2,000-sheet high-capacity input feeder, which is included with the M635z and
M636z models. This tray holds up to 2,000 sheets of 75 g/m2 (20 lb) paper.
Load paper to the high-capacity input tray
This tray holds up to 2,000 sheets of 75 g/m2 (20 lb) paper.
1. . Open the tray.
NOTE: Do not open this tray while it is in use.
2. . Adjust the paper-size lever to the correct
position for the paper.
26 Chapter 2 Paper trays
3. . Load paper into the tray.
NOTE: To prevent jams, do not overfill the tray.
Be sure that the top of the stack is below the
tray full indicator.
NOTE: If the tray is not adjusted correctly, an
error message might appear during printing or
the paper might jam.
4. . Close the tray.
5. . The tray configuration message displays on the
printer control panel.
6. . Touch the OK button to accept the detected
type and size, or touch the Modify button to
choose a different paper size or type.
7. . Select the correct type and size, and then touch
the OK button.
Load and print envelopes
Review the following information about loading and printing envelopes.
Print envelopes from Tray 1
Use Tray 1 or the envelope feeder accessory to print on envelopes.
Tray 1 holds up to 10 envelopes, depending on envelope design and environmental conditions.
To print envelopes using the manual feed option, follow these steps to select the correct settings in the
print driver, and then load the envelopes into the tray after sending the print job to the printer.
1. From the software program, select the Print option.
Load and print envelopes
27
2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button
to open the print driver.
NOTE: The name of the button varies for different software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print,
and then select the printer.
3. Click or tap the Paper/Quality tab.
4. In the Paper size drop-down list, select the correct size for the envelopes.
5. In the Paper type drop-down list, select Envelope.
6. In the Paper source drop-down list, select Manual feed.
7. Click the OK button to close the Document Properties dialog box.
8. In the Print dialog box, click the Print button to print the job.
Print envelopes from the envelope feeder accessory
Use the envelope feeder accessory to print on envelopes.
The envelope feeder accessory holds 75 envelopes, depending on envelope design and environmental
conditions.
To print envelopes using the manual feed option, follow these steps to select the correct settings in the
print driver, and then load the envelopes into the tray after sending the print job to the printer.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button
to open the print driver.
NOTE: The name of the button varies for different software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print,
and then select the printer.
3. Click or tap the Paper/Quality tab.
4. Complete one of the following steps:
● In the Paper size drop-down list, select the correct size for the envelopes.
● In the Paper type drop-down list, select Envelope.
● In the Paper source drop-down list, select Tray 3 or Tray 4—whichever tray corresponds to the
envelope feeder.
5. Click the OK button to close the Document Properties dialog box.
6. In the Print dialog box, click the Print button to print the job.
Envelope orientation
Review the proper orientation for loading envelopes.
28
Chapter 2 Paper trays
Table 2-3 Envelope orientation
Tray Envelope size How to load
Tray 1 Envelope #9, Envelope #10, Envelope
Monarch, Envelope B5, Envelope C5,
Envelope C6, Envelope DL
Face-down
Top edge toward the front of the printer
Envelope feeder accessory Envelope #9, Envelope #10, Envelope
Monarch, Envelope B5, Envelope C5,
Envelope C6, Envelope DL
Face-up
Top edge toward the front of the printer
Load and print labels
To print on sheets of labels, use Tray 2 or the 550-sheet trays.
NOTE: Tray 1 does not support labels.
To print labels using the manual feed option, follow these steps to select the correct settings in the print
driver, and then load the labels into the tray after sending the print job to the printer. When using manual
feed, the printer waits to print the job until it detects that the tray has been opened and closed.
Manually feed labels
Use the manual feed mode to print sheets of labels.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click the Properties or Preferences button to
open the print driver.
NOTE: The name of the button varies for different software programs.
NOTE: To access these features from a Windows 8.1 Start screen app, select Devices, select Print,
and then select the printer.
NOTE: To access these features from Windows 10, select Print, and then select the printer.
Load and print labels
29
3. Click the Paper/Quality tab.
4. In the Paper size drop-down list, select the correct size for the sheets of labels.
5. In the Paper type drop-down list, select Labels.
6. In the Paper source drop-down list, select Manual feed.
NOTE: When using manual feed, the printer prints from the lowest-numbered tray that is
configured for the correct size of paper, so it is not necessary to specify a particular tray. For
example, if Tray 2 is configured for labels, the printer will print from Tray 2. If Tray 3 is installed and
configured for labels, but Tray 2 is not configured for labels, the printer will print from Tray 3.
7. Click the OK button to close the Document Properties dialog box.
8. In the Print dialog box, click the Print button to print the job.
Label orientation
Labels need to be loaded in a specific manner in order to print correctly.
Table 2-4
Label orientation
Tray How to load
Trays 2-5 Face-up
Top edge at the right of the tray
Configure the 3-bin stapler/stacker accessory
The stapling mailbox accessory can staple documents in the upper left or upper right corners, and it can
stack up to 900 sheets of paper in the three output bins.
The output bins have three mode-configuration options: stacker mode, mailbox mode, or function
separator mode.
Configure the default staple location
Use this procedure to configure the default staple location.
30
Chapter 2 Paper trays
1. From the Home screen on the printer control panel, navigate to the Settings application, and then
touch the Settings icon to open the menu.
2. Open the following menus:
a. Manage Stapler/Stacker
b. Staple
3. Select a staple location from the list of options, and then touch the Save button. The following
options are available:
● None: No staples
● Top left or right: If the document has portrait orientation, the staple is in the top left corner of
the short edge of the paper. If the document has landscape orientation, the staple is in the top
right corner of the long edge of the paper.
● Top left: The staple is in the top left corner of the short edge of the paper.
● Top right: The staple is in the top right corner of the long edge of the paper.
1
2
Numbe
r
Description
1 Top left corner of the short edge of the paper
2 Top right corner of the long edge of the paper
Configure the operation mode
Use this section to configure how the printer sorts jobs into the output bins.
Set the operation mode
Use this procedure to set the operation mode.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then
touch the Settings icon to open the menu.
2. Open the following menus:
a. Manage Stapler/Stacker
Configure the operation mode
31
b. Operation Mode
3. Select a mode from the list of options, and then touch the Save button. The following options are
available:
● Mailbox: The printer places jobs in different bins according to the person who sent them.
● Stacker: The printer stacks jobs in the bins from bottom to top.
● Function Separator: The printer places jobs in different bins according to printer function such
as print jobs, copy jobs, or fax jobs.
Configure the HP print driver for the operation mode
To configure the HP print driver for the selected operation mode, complete the following steps.
Windows
®
7
To configure the HP print driver for the selected operation mode, complete the following steps.
1. Make sure the printer is turned on and connected to the computer or a network.
2. Open the Windows
®
Start menu, and then click Devices and Printers.
3. Right-click the name of the printer, and then select Printer Properties.
4. Click the Device Settings tab.
5. Select Update Now. Or, in the drop-down menu next to Automatic Configuration, select Update Now.
Windows
®
8.0, 8.1, and 10
To configure the HP print driver for the selected operation mode, complete the following steps.
1. Open the Control Panel:
● Windows 8, 8.1: Right-click on the bottom-left corner of the screen.
● Windows 10: Click the Start icon in the bottom-left corner of the screen and type control
panel.
2. Select Control Panel. Under Hardware and Sound, select View devices and printers.
3. Right-click the name of the printer, and then select Printer Properties.
4. Click the Device Settings tab.
5. Select Update Now. Or, in the drop-down menu next to Automatic Configuration, select Update Now.
NOTE: Newer V4 drivers do not support Update Now. For these drivers, complete one of the
following procedures:
● Manually configure the operation mode under Accessory Output Bin, if listed.
● Stop and restart the print spooler.
1. Click the Start button (or open a search box).
2. Type services.msc, and then press the Enter key.
32
Chapter 2 Paper trays
3. Right-click Print Spooler in the list of services, and select Stop.
4. Right click Print Spooler again, and select Start.
● Shut down and restart the computer.
macOS
To configure the HP print driver for the selected operation mode, complete the following steps.
1. From the Apple menu, click System Preferences.
2. Select Print & Scan (or Printers & Scanners).
3. Select the printer, and then select Options & Supplies. Select Driver.
4. Manually configure the Accessory Output Mode.
macOS
33
Supplies, accessories, and parts3
Order supplies or accessories, replace the toner cartridges, or remove and replace another part.
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljM634MFP, www.hp.com/support/ljM635MFP, or www.hp.com/support/ljM636MFP.
HP's all-inclusive help for the printer includes the following information:
● Install and configure
● Learn and use
● Solve problems
● Download software and firmware updates
● Join support forums
● Find warranty and regulatory information
Order supplies, accessories, and parts
Find out how to obtain replacement supplies, accessories, and parts for the printer.
Ordering
Order parts, supplies, or accessories through one of the following channels.
Table 3-1
Ordering options
Ordering option Ordering information
Order supplies and paper www.hp.com
Order genuine HP parts or accessories www.hp.com/buy/parts
Order through service or support providers Contact an HP-authorized service or support provider.
Order using the HP Embedded Web Server (EWS) To access, in a supported web browser on your computer,
enter the printer IP address or host name in the address/URL
field. The EWS contains a link to the HP website, which
provides options for purchasing Original HP supplies.
Supplies and accessories
The following information lists supplies and accessories for the printer.
Table 3-2
Supplies
Item Description Cartridge number Part number
HP 147Y Extra High Yield
Black Original LaserJet Toner
Cartridge
Extra high-capacity replacement
toner cartridge
147Y W1470Y
34 Chapter 3 Supplies, accessories, and parts
Table 3-2 Supplies (continued)
Item Description Cartridge number Part number
HP 147X High Yield Black Original
LaserJet Toner Cartridge
High-capacity replacement
toner cartridge
147X W1470X
HP 147A Black Original LaserJet
Toner Cartridge
Standard-capacity replacement
toner cartridge
147A W1470A
HP Staple Cartridge Refill Replacement staple cartridge Not applicable C5967A
Table 3-3 Accessories
Item Description Cartridge number Part number
1 GB Memory DIMM Kit Memory upgrade kit Not applicable E5K48A
2 GB Memory DIMM Kit Memory upgrade kit Not applicable E5K49A
HP LaserJet 550-sheet Paper
Tray
Optional input tray Not applicable J8J89A
1 x 550-sheet paper feeder with
stand
Optional input tray with stand Not applicable J8J91A
HP LaserJet 1x550-sheet feeder
plus 2,000-sheet HCI feeder with
stand
Optional input tray with high-
capacity input feeder and stand
Not applicable J8J92A
3 x 550-sheet paper feeder with
stand
Optional input trays (three) with
stand
Not applicable J8J93A
HP LaserJet Envelope Feeder Optional envelope feeder input
tray
Not applicable J8J90A
HP Internal USB Ports Optional USB ports for
connecting third-party devices
Not applicable B5L28A
Mass storage: 500 GB HP High-
Performance Secure Hard Disk
Replacement hard drive Not applicable B5L29A
HP Foreign Interface Harness
(FIH)
Optional interface portal Not applicable B5L31A
HP LaserJet MFP Analog Fax
Accessory 500
Analog fax accessory Not applicable CC487A
HP Jetdirect 2900nw Print
Server
USB wireless print server
accessory
Not applicable J8031A
HP Jetdirect 3100w BLE/NFC/
Wireless Accessory for printing
from mobile devices
NOTE: Connected via the
Hardware Integration Pocket or
the rear host USB port. The HP
Jetdirect 3100w BLE/NFC/
Wireless Accessory requires the
HP Internal USB ports
accessory.
Wireless accessory for “touch”
printing from mobile devices
Not applicable 3JN69A
Supplies and accessories 35
Maintenance/long-life consumables
The following information lists maintenance and long-life consumables for the printer.
Table 3-4 Maintenance/long life consumables
Maintenance/LLC Kit Part number
Estimated life
1
HP LaserJet 110V Maintenance Kit J8J87A
225,000 pages
*
HP LaserJet 220V Maintenance Kit J8J88A
225,000 pages
*
HP 300 ADF Roller Replacement Kit J8J95A
150,000 pages
*
1
HP Maintenance/Long Life Consumables (LLC) life specifications are estimations based on the LLC life test conditions
listed below. Actual individual life/yield during normal use varies depending on usage, environment, paper and other factors.
Estimated life is not an implied guarantee or warrantable.
*
The LLC life test conditions
● Print coverage: 5% evenly distributed across the page
● Environment: 17° to 25°C (62.6° to 77°F); 30%-70% relative humidity (RH)
● Media size: Letter/A4
● Media weight: 75 g/m2 (20 lb) plain media
● Job size: 4 pages
● Short edge feed (A3) (i.e., Legal size media)
Factors that can reduce life from the conditions above:
● Media narrower than Letter/A4 widths (thermal slow downs equal more rotations)
● Paper heavier than 75 g/m2 (20 lb) (heavier media creates higher stress on printer components)
● Print jobs smaller than 4 images (smaller jobs mean more thermal cycling and more rotations)
Customer self-repair parts
Customer Self-Repair (CSR) parts are available for many HP LaserJet printers to reduce repair time.
More information about the CSR program and benefits can be found at www.hp.com/go/csr-support and
www.hp.com/go/csr-faq.
Genuine HP replacement parts can be ordered at www.hp.com/buy/parts or by contacting an HP-
authorized service or support provider. When ordering, one of the following will be needed: part number,
serial number (found on back of printer), product number, or printer name.
● Parts listed as Mandatory self-replacement are to be installed by customers, unless you are willing
to pay HP service personnel to perform the repair. For these parts, on-site or return-to-depot
support is not provided under the HP printer warranty.
● Parts listed as Optional self-replacement can be installed by HP service personnel at your request
for no additional charge during the printer warranty period.
36
Chapter 3 Supplies, accessories, and parts
Table 3-5 Consumer self-repair parts
Item Description Self-replacement
options
Part number
HP LaserJet Keyboard Overlay
Kit for Simplified Chinese and
Traditional Chinese
Keyboard overlay for China Mandatory A7W12A
HP LaserJet Keyboard Overlay Kit
Sweden
Keyboard overlay for Sweden Mandatory A7W14A
Configure the HP toner-cartridge-protection supply settings
A network administrator can configure the toner-cartridge-protection settings using the printer control
panel or the HP Embedded Web Server (EWS).
Introduction
Use HP Cartridge Policy and Cartridge Protection to control which cartridges are installed in the printer
and protect the cartridges that are installed from theft.
In HP Web Jetadmin, the settings are located under the Device Management pane in the following menu
chain: Config > Supplies > Cartridge Policy or Cartridge Protection.
● Cartridge Policy: This feature protects the printer from counterfeit toner cartridges by allowing
only genuine HP cartridges to be used with the printer. Using genuine HP cartridges ensures the
best possible print quality. When someone installs a cartridge that is not a genuine HP cartridge,
the printer control panel displays a message that the cartridge is unauthorized and it provides
information explaining how to proceed.
● Cartridge Protection: This feature permanently associates toner cartridges with a specific printer,
or fleet of printers, so they cannot be used in other printers. Protecting cartridges protects your
investment. When this feature is enabled, if someone attempts to transfer a protected cartridge
from the original printer into an unauthorized printer, that printer will not print with the protected
cartridge. The printer control panel displays a message that the cartridge is protected, and it
provides information explaining how to proceed.
CAUTION: After enabling cartridge protection for the printer, all subsequent toner cartridges
installed in the printer are automatically and
permanently
protected. To avoid protecting a new
cartridge, disable the feature
before
installing the new cartridge.
Turning the feature off does not turn off protection for cartridges that are currently installed.
Enable or disable the Cartridge Policy feature
The Cartridge Policy feature can be enabled or disabled using the control panel or the Embedded Web
Server (EWS).
NOTE: Enabling or disabling this feature might require entering an administrator password.
Check with your administrator to determine if an administrator password has been set. EWS
passwords cannot be recovered.
Configure the HP toner-cartridge-protection supply settings
37
Use the printer control panel to enable the Cartridge Policy feature
From the printer control panel, a network administrator can enable the Cartridge Policy feature. This
allows only genuine HP cartridges to be used with the printer.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then
select the Settings icon.
2. Open the following menus:
a. Manage Supplies
b. Cartridge Policy
3. Select Authorized HP.
Use the printer control panel to disable the Cartridge Policy feature
From the printer control panel, a network administrator can disable the Cartridge Policy feature. This
removes the restriction that only genuine HP cartridges can be used.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then
select the Settings icon.
2. Open the following menus:
a. Manage Supplies
b. Cartridge Policy
3. Select Off.
Use the HP Embedded Web Server (EWS) to enable the Cartridge Policy feature
From the EWS, a network administrator can enable the Cartridge Policy feature. This allows only genuine
HP cartridges to be used with the printer.
1. Open the HP Embedded Web Server (EWS):
a. From the Home screen on the printer control panel, touch the Information icon , and then
touch the Ethernet icon to display the IP address or host name.
b. Open a web browser, and in the address line, type the IP address or host name exactly as
it displays on the printer control panel. Press the Enter key on the computer keyboard. The
EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might
not be safe, select the option to continue to the website. Accessing this website will not harm
the computer.
2. Open the Copy/Print tab.
3. From the left navigation pane, select Manage Supplies.
4. In the Supply Settings area, select Authorized HP from the Cartridge Policy drop-down list.
38
Chapter 3 Supplies, accessories, and parts
5. Click the Apply button to save the changes.
Use the HP Embedded Web Server (EWS) to disable the Cartridge Policy feature
From the EWS, a network administrator can disable the Cartridge Policy feature. This removes the
restriction that only genuine HP cartridges can be used.
1. Open the HP Embedded Web Server (EWS):
a. From the Home screen on the printer control panel, touch the Information icon , and then
touch the Ethernet icon to display the IP address or host name.
b. Open a web browser, and in the address line, type the IP address or host name exactly as
it displays on the printer control panel. Press the Enter key on the computer keyboard. The
EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might
not be safe, select the option to continue to the website. Accessing this website will not harm
the computer.
2. Open the Copy/Print tab.
3. From the left navigation pane, select Manage Supplies.
4. In the Supply Settings area, select Off from the Cartridge Policy drop-down list.
5. Click the Apply button to save the changes.
Troubleshoot Cartridge Policy control panel error messages
Review the recommended actions for Cartridge Policy error messages.
Table 3-6
Cartridge Policy control panel error messages
Error message Description Recommended action
10.0X.30 Unauthorized <Color> Cartridge The administrator has configured this
printer to use only genuine HP supplies
that are still under warranty. The
cartridge must be replaced to continue
printing.
Replace the cartridge with a genuine HP
toner cartridge.
If you believe you purchased a
genuine HP supply, visit www.hp.com/go/
anticounterfeit to determine if the toner
cartridge is a genuine HP cartridge, and
learn what to do if it is not a genuine HP
cartridge.
Enable or disable the Cartridge Protection feature
The Cartridge Protection feature can be enabled or disabled using the control panel or the Embedded
Web Server (EWS).
NOTE: Enabling or disabling this feature might require entering an administrator password.
Check with your administrator to determine if an administrator password has been set. EWS
passwords cannot be recovered.
Use the HP Embedded Web Server (EWS) to disable the Cartridge Policy feature
39
Use the printer control panel to enable the Cartridge Protection feature
From the printer control panel, a network administrator can enable the Cartridge Protection feature. This
protects the cartridges associated with the printer from being stolen and used in other printers.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then
select the Settings icon.
2. Open the following menus:
a. Manage Supplies
b. Cartridge Protection
3. Select Protect Cartridges.
4. When the printer prompts to confirm, select Continue to enable the feature.
CAUTION: After enabling cartridge protection for the printer, all subsequent toner cartridges
installed in the printer are automatically and
permanently
protected. To avoid protecting a new
cartridge, disable the feature
before
installing the new cartridge.
Turning the feature off does not turn off protection for cartridges that are currently installed.
Use the printer control panel to disable the Cartridge Protection feature
From the printer control panel, a network administrator can disable the Cartridge Protection feature.
This removes protection for any new cartridges installed in the printer.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then
select the Settings icon.
2. Open the following menus:
a. Manage Supplies
b. Cartridge Protection
3. Select Off.
Use the HP Embedded Web Server (EWS) to enable the Cartridge Protection feature
From the EWS, a network administrator can enable the Cartridge Protection feature. This protects the
cartridges associated with the printer from being stolen and used in other printers.
1. Open the HP Embedded Web Server (EWS):
a. From the Home screen on the printer control panel, touch the Information icon , and then
touch the Ethernet icon to display the IP address or host name.
b. Open a web browser, and in the address line, type the IP address or host name exactly as
it displays on the printer control panel. Press the Enter key on the computer keyboard. The
EWS opens.
40
Chapter 3 Supplies, accessories, and parts
NOTE: If the web browser displays a message indicating that accessing the website might
not be safe, select the option to continue to the website. Accessing this website will not harm
the computer.
2. Open the Copy/Print tab.
3. From the left navigation pane, select Manage Supplies.
4. In the Supply Settings area, select Protect cartridges from the Cartridge Protection drop-down list.
5. Click the Apply button to save the changes.
CAUTION: After enabling cartridge protection for the printer, all subsequent toner cartridges
installed in the printer are automatically and
permanently
protected. To avoid protecting a new
cartridge, disable the feature
before
installing the new cartridge.
Turning the feature off does not turn off protection for cartridges that are currently installed.
Use the HP Embedded Web Server (EWS) to disable the Cartridge Protection feature
From the EWS, a network administrator can disable the Cartridge Protection feature. This removes
protection for any new cartridges installed in the printer.
1. Open the HP Embedded Web Server (EWS):
a. From the Home screen on the printer control panel, touch the Information icon , and then
touch the Ethernet icon to display the IP address or host name.
b. Open a web browser, and in the address line, type the IP address or host name exactly as
it displays on the printer control panel. Press the Enter key on the computer keyboard. The
EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might
not be safe, select the option to continue to the website. Accessing this website will not harm
the computer.
2. Open the Copy/Print tab.
3. From the left navigation pane, select Manage Supplies.
4. In the Supply Settings area, select Off from the Cartridge Protection drop-down list.
5. Click the Apply button to save the changes.
Troubleshoot Cartridge Protection control panel error messages
Review the recommended actions for Cartridge Protection error messages.
Use the HP Embedded Web Server (EWS) to disable the Cartridge Protection feature
41
Table 3-7 Cartridge Protection control panel error messages
Error message Description Recommended action
10.0X.57 Protected <Color> Cartridge The cartridge can only be used in
the printer or fleet of printers that
initially protected it using HP Cartridge
Protection.
The Cartridge Protection feature allows
an administrator to restrict cartridges
to work in only one printer or fleet of
printers. The cartridge must be replaced
to continue printing.
Replace the cartridge with a new toner
cartridge.
Replace the toner cartridges
Replace the toner cartridges if you receive a message on the printer, or if you are having print quality
problems.
Toner-cartridge information
The printer indicates when the toner-cartridge level is low and very low. The actual toner-cartridge life
remaining can vary. Consider having a replacement cartridge available to install when print quality is no
longer acceptable.
Continue printing with the current cartridge until redistributing the toner no longer yields acceptable
print quality. To redistribute the toner, remove the toner cartridge from the printer and gently rock the
cartridge back and forth end to end. Reinsert the toner cartridge into the printer and close the cover.
Table 3-8
Toner cartridge information
Item Description Cartridge number Part number
HP 147Y Extra High Yield
Black Original LaserJet Toner
Cartridge
Extra high-capacity
replacement toner cartridge
147Y W1470Y
HP 147X High Yield Black
Original LaserJet Toner
Cartridge
High-capacity replacement
toner cartridge
147X W1470X
HP 147A Black Original
LaserJet Toner Cartridge
Standard-capacity
replacement toner cartridge
147A W1470A
NOTE: High-yield toner cartridges contain more toner than standard cartridges for increased page
yield. For more information, go to www.hp.com/go/learnaboutsupplies.
Do not remove the toner cartridge from its package until it is time to replace it.
CAUTION: To prevent damage to the toner cartridge, do not expose it to light for more than a few
minutes. Cover the green imaging drum if the toner cartridge must be removed from the printer for an
extended period of time.
The following illustration shows the toner-cartridge components.
42
Chapter 3 Supplies, accessories, and parts
Figure 3-1 HP 147X and 147A toner cartridges / HP 147Y toner cartridge
2
1
3
2
2
2
1
3
3
3
1
1
Number Description
1 Indentation for picking up the cartridge (147A/147X) or handle (HP 147Y Extra High Yield Black
Original LaserJet Toner Cartridge only)
2 Memory chip
3 Imaging drum
CAUTION: Do not touch the imaging drum. Fingerprints can cause print-quality problems.
CAUTION: If toner gets on clothing, wipe it off by using a dry cloth and wash the clothes in cold water.
Hot water sets toner into fabric.
NOTE: Information about recycling used toner cartridges is in the toner-cartridge box.
Remove and replace the cartridge
Follow these steps to remove and replace the toner cartridge.
1. . Press the cartridge door release button to open
the door.
Remove and replace the cartridge 43
2. . Pull out the cartridge drawer.
3. . Grasp the handle or indentation of the used
toner cartridge and pull up to remove it.
4. . Remove the new toner cartridge from its
protective bag.
44 Chapter 3 Supplies, accessories, and parts
5. . Holding the toner cartridge on both ends, gently
rock the cartridge end to end to distribute the
toner evenly inside the cartridge.
6. . Remove the cartridge shipping cover.
7. . Place the toner cartridge in the cartridge
drawer.
Remove and replace the cartridge 45
8. . Close the toner cartridge drawer.
9. . Close the cartridge door.
10. . Pack the used toner cartridge into the box that
the new cartridge came in. Adhere the prepaid
shipping label to the box, and return the used
cartridge to HP for recycling.
Replace the staple cartridge (stapler models only)
The following applies to models with staplers.
46
Chapter 3 Supplies, accessories, and parts
Remove and replace the staple cartridge
Use the following procedure to replace the staple cartridge.
1. . Open the staple-cartridge door.
NOTE: Opening the staple-cartridge door
disables the stapler.
2. . Grasp the colored tab on the staple cartridge,
and then pull the staple cartridge straight out.
3. . Remove the staple cartridge from the sled and
replace it with the new staple cartridge.
1 2 3
IMPORTANT: Do not dispose of the staple
carrier/sled. The sled is not an orderable or
replaceable part.
Remove and replace the staple cartridge
47
4. . Reinsert the full cartridge into the engine by
pressing the colored handle toward the printer
until it snaps into place.
5. . Close the staple-cartridge door
48 Chapter 3 Supplies, accessories, and parts
Print4
Print using the software, or print from a mobile device or USB flash drive.
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljM634MFP, www.hp.com/support/ljM635MFP, or www.hp.com/support/ljM636MFP.
For more information:
HP's all-inclusive help for the printer includes the following information:
● Install and configure
● Learn and use
● Solve problems
● Download software and firmware updates
● Join support forums
● Find warranty and regulatory information
Print tasks (Windows)
Learn about common printing tasks for Windows users.
How to print (Windows)
Use the Print option from a software application to select the printer and basic options for your print job.
The following procedure describes the basic printing process for Windows.
1. From the software program, select the Print option.
2. Select the printer from the list of printers. To change settings, click the Properties or Preferences
button to open the print driver.
NOTE: The name of the button varies for different software programs.
In Windows 10, 8.1, and 8, these applications will have a different layout with different features from
what is described below for desktop applications. To access the print feature from a Start screen
app, complete the following steps:
● Windows 10: Select Print, and then select the printer.
● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.
For the HP PCL 6 driver, the HP AiO Printer Remote application downloads additional driver
features when More settings is selected.
NOTE: For more information, click the Help (?) button in the print driver.
Print
49
3. Click the tabs in the print driver to configure the available options. For example, set the paper
orientation on the Finishing tab, and set the paper source, paper type, paper size, and quality
settings on the Paper/Quality tab.
4. Click the OK button to return to the Print dialog box. Select the number of copies to print from this
screen.
5. Click the Print button to print the job.
Automatically print on both sides (Windows)
If your printer has an automatic duplexer installed, you can automatically print on both sides of the
paper. Use a paper size and type supported by the duplexer.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click the Properties or Preferences button to
open the print driver.
NOTE: The name of the button varies for different software programs.
In Windows 10, 8.1, and 8, these applications will have a different layout with different features from
what is described below for desktop applications. To access the print feature from a Start screen
app, complete the following steps:
● Windows 10: Select Print, and then select the printer.
● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.
For the HP PCL 6 driver, the HP AiO Printer Remote application downloads additional driver
features when More settings is selected.
3. Click the Finishing tab.
4. Select Print on both sides. Click OK to close the Document Properties dialog.
5. In the Print dialog, click Print to print the job.
Manually print on both sides (Windows)
Use this procedure for printers that do not have an automatic duplexer installed or to print on paper that
the duplexer does not support.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click the Properties or Preferences button to
open the print driver.
NOTE: The name of the button varies for different software programs.
In Windows 10, 8.1, and 8, these applications will have a different layout with different features from
what is described below for desktop applications. To access the print feature from a Start screen
app, complete the following steps:
● Windows 10: Select Print, and then select the printer.
● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.
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Chapter 4 Print
For the HP PCL 6 driver, the HP AiO Printer Remote application downloads additional driver
features when More settings is selected.
3. Click the Finishing tab.
4. Select Print on both sides (manually), and then click OK to close the Document Properties dialog.
5. In the Print dialog, click Print to print the first side of the job.
6. Retrieve the printed stack from the output bin, and place it in Tray 1.
7. If prompted, select the appropriate control panel button to continue.
Print multiple pages per sheet (Windows)
When you print from a software application using the
Print option, you can select an option to print
multiple pages on a single sheet of paper. For example, you might want to do this if you are printing a
very large document and want to save paper.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click the Properties or Preferences button to
open the print driver.
NOTE: The name of the button varies for different software programs.
In Windows 10, 8.1, and 8, these applications will have a different layout with different features from
what is described below for desktop applications. To access the print feature from a Start screen
app, complete the following steps:
● Windows 10: Select Print, and then select the printer.
● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.
For the HP PCL 6 driver, the HP AiO Printer Remote application downloads additional driver
features when More settings is selected.
3. Click the Finishing tab.
4. Select the number of pages per sheet from the Pages per sheet drop-down.
5. Select the correct Print page borders, Page order, and Orientation options. Click OK to close the
Document Properties dialog.
6. In the Print dialog, click Print to print the job.
Select the paper type (Windows)
When you print from a software application using the
Print option, you can set the paper type you are
using for your print job. For example, if your default paper type is Letter, but you are using a different
paper type for a print job, select that specific paper type.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click the Properties or Preferences button to
open the print driver.
NOTE: The name of the button varies for different software programs.
Print multiple pages per sheet (Windows)
51
In Windows 10, 8.1, and 8, these applications will have a different layout with different features from
what is described below for desktop applications. To access the print feature from a Start screen
app, complete the following steps:
● Windows 10: Select Print, and then select the printer.
● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.
For the HP PCL 6 driver, the HP AiO Printer Remote application downloads additional driver
features when More settings is selected.
3. Click the Paper/Quality tab.
4. Select the paper type from the Paper type drop-down list.
5. Click OK to close the Document Properties dialog. In the Print dialog, click Print to print the job.
If the tray needs to be configured, a tray configuration message displays on the printer control
panel.
6. Load the tray with the specified type and size of paper, and then close the tray.
7. Touch the OK button to accept the detected type and size, or touch the Modify button to choose a
different paper size or type.
8. Select the correct type and size, and then touch the OK button.
Additional print tasks
Locate information on the Web for performing common printing tasks.
Go to www.hp.com/support/ljM634MFP, www.hp.com/support/ljM635MFP, or www.hp.com/support/
ljM636MFP.
Instructions are available for print tasks, such as the following:
● Create and use printing shortcuts or presets
● Select the paper size, or use a custom paper size
● Select the page orientation
● Create a booklet
● Scale a document to fit a specific paper size
● Print the first or last pages of the document on different paper
● Print watermarks on a document
Print tasks (macOS)
Print using the HP printing software for macOS, including how to print on both sides or print multiple
pages per sheet.
How to print (macOS)
Use the Print option from a software application to select the printer and basic options for your print job.
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Chapter 4 Print
The following procedure describes the basic printing process for macOS.
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then select other menus to adjust the print settings.
NOTE: The name of the item varies for different software programs.
4. Click the Print button.
Automatically print on both sides (macOS)
If your printer has an automatic duplexer installed, you can automatically print on both sides of the
paper. Use a paper size and type supported by the duplexer.
NOTE: This information applies to printers that include an automatic duplexer.
NOTE: This feature is available if you install the HP print driver. It might not be available if you are
using AirPrint
®
.
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then click the Layout menu.
macOS 10.14 Mojave and later: Click Show Details, click Two-Sided, and then click the Layout menu.
NOTE: The name of the item varies for different software programs.
4. Select a binding option from the Two-Sided drop-down list.
5. Click the Print button.
Manually print on both sides (macOS)
Use this procedure for printers that do not have an automatic duplexer installed or to print on paper that
the duplexer does not support.
NOTE: This feature is available if you install the HP print driver. It might not be available if you are
using AirPrint.
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then click the Manual Duplex menu.
NOTE: The name of the item varies for different software programs.
4. Click the Manual Duplex box, and select a binding option.
5. Click the Print button.
6. Go to the printer and remove any blank paper that is in Tray 1.
Automatically print on both sides (macOS)
53
7. Retrieve the printed stack from the output bin and place it with the printed-side facing down in the
input tray.
8. If prompted, touch the appropriate control panel button to continue.
Print multiple pages per sheet (macOS)
When you print from a software application using the Print option, you can select an option to print
multiple pages on a single sheet of paper. For example, you might want to do this if you are printing a
very large document and want to save paper.
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then click the Layout menu.
NOTE: The name of the item varies for different software programs.
4. From the Pages per Sheet drop-down list, select the number of pages that you want to print on
each sheet.
5. In the Layout Direction area, select the order and placement of the pages on the sheet.
6. From the Borders menu, select the type of border to print around each page on the sheet.
7. Click the Print button.
Select the paper type (macOS)
When you print from a software application using the Print option, you can set the paper type you are
using for your print job. For example, if your default paper type is Letter, but you are using a different
paper type for a print job, select that specific paper type.
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then click the Media & Quality menu or the Paper/Quality
menu.
NOTE: The name of the item varies for different software programs.
4. Select from the Media & Quality or Paper/Quality options.
NOTE: This list contains the master set of options available. Some options are not available on all
printers.
● Media Type: Select the option for the type of paper for the print job.
● Print Quality or Quality: Select the resolution level for the print job.
● Edge-To-Edge Printing: Select this option to print close to the paper edges.
5. Click the Print button.
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Chapter 4 Print
Additional print tasks
Locate information on the Web for performing common printing tasks.
Go to www.hp.com/support/ljM634MFP, www.hp.com/support/ljM635MFP, or www.hp.com/support/
ljM636MFP.
Instructions are available for print tasks, such as the following:
● Create and use printing shortcuts or presets
● Select the paper size, or use a custom paper size
● Select the page orientation
● Create a booklet
● Scale a document to fit a specific paper size
● Print the first or last pages of the document on different paper
● Print watermarks on a document
Store print jobs on the printer to print later or print privately
Store print jobs in the printer memory for printing at a later time.
Introduction
The following information provides procedures for creating and printing documents that are stored on
the USB flash drive. These jobs can be printed at a later time or printed privately.
Create a stored job (Windows)
Store jobs on the USB flash drive for private or delayed printing.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then select Properties or Preferences.
NOTE: The name of the button varies for different software programs.
In Windows 10, 8.1, and 8, these applications will have a different layout with different features from
what is described below for desktop applications. To access the print feature from a Start screen
app, complete the following steps:
● Windows 10: Select Print, and then select the printer.
● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.
For the HP PCL 6 driver, the HP AiO Printer Remote application downloads additional driver
features when More settings is selected.
3. Click the Job Storage tab.
4. Select a Job Storage Mode option:
● Proof and Hold: Print and proof one copy of a job, and then print more copies.
Additional print tasks
55
● Personal Job: The job does not print until you request it at the printer control panel. For this
job-storage mode, you can select one of the Make Job Private/Secure options. If you assign a
personal identification number (PIN) to the job, you must provide the required PIN at the control
panel. If you encrypt the job, you must provide the required password at the control panel. The
print job is deleted from memory after it prints and is lost if the printer loses power.
● Quick Copy: Print the requested number of copies of a job and store a copy of the job in the
printer memory so you can print it again later.
● Stored Job: Store a job on the printer and allow other users to print the job at any time. For this
job-storage mode, you can select one of the Make Job Private/Secure options. If you assign a
personal identification number (PIN) to the job, the person who prints the job must provide the
required PIN at the control panel. If you encrypt the job, the person who prints the job must
provide the required password at the control panel.
5. To use a custom user name or job name, click the Custom button, and then enter the user name or
the job name.
Select which option to use if another stored job already has that name:
● Use Job Name + (1-99): Append a unique number to the end of the job name.
● Replace Existing File: Overwrite the existing stored job with the new one.
6. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the
Print button to print the job.
Create a stored job (macOS)
Store jobs on the USB flash drive for private or delayed printing.
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the printer.
3. Click Show Details or Copies & Pages, and then click the Job Storage menu.
NOTE: If the Job Storage menu is not showing, follow the instructions in the "Disable or enable job
storage feature" section to activate the menu.
4. In the Mode drop-down list, select the type of stored job.
● Proof and Hold: Print and proof one copy of a job, and then print more copies. The first copy
prints immediately. Printing of the subsequent copies must be initiated from the device's front
control panel. For example, if 10 copies are sent, one copy prints immediately, and the other
nine copies will print when the job is retrieved. The job is deleted after all copies are printed.
● Personal Job: The job does not print until someone requests it at the printer control panel. If
the job has a personal identification number (PIN), provide the required PIN at the control panel.
The print job is deleted from memory after it prints.
● Quick Copy: Print the requested number of copies of a job and store a copy of the job in
the printer memory to print it again later. The job is deleted manually or by the job retention
schedule.
● Stored Job: Store a job on the printer and allow other users to print the job at any time. If the
job has a personal identification number (PIN), the person who prints the job must provide the
required PIN at the control panel. The job is deleted manually or by the job retention schedule.
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Chapter 4 Print
5. To use a custom user name or job name, click the Custom button, and then enter the user name or
the job name.
NOTE: macOS 10.14 Mojave and later: The print driver no longer includes the Custom button. Use
the options below the Mode drop-down list to set up the saved job.
Select which option to use if another stored job already has that name.
● Use Job Name + (1-99): Append a unique number to the end of the job name.
● Replace Existing File: Overwrite the existing stored job with the new one.
6. If you selected the Stored Job or Personal Job option in the Mode drop-down list, you can protect
the job with a PIN. Type a 4-digit number in the Use PIN to Print field. When other people attempt to
print this job, the printer prompts them to enter this PIN.
7. Click the Print button to process the job.
Print a stored job
Use the following procedure to print a job that is stored in the printer memory.
1. From the Home screen on the printer control panel, navigate to the Print application, and then
select the Print icon.
2. Select Print from Job Storage.
3. Select the name of the folder where the job is stored, or select Choose to see the folder list.
4. Select the name of the job. If the job is private or encrypted, enter the PIN or password.
5. To adjust the number of copies, select the number of copies field. Use the keypad to enter the
number of copies to print.
6. Select Start or Print to print the job.
Delete a stored job
You can delete documents that have been saved to the printer when they are no longer needed. You can
also adjust the maximum number of jobs for the printer to store.
Delete a job that is stored on the printer
Use the control panel to delete a job that is stored in the printer memory.
1. From the Home screen on the printer control panel, navigate to the Print application, and then
select the Print icon.
2. Select Print from Job Storage.
3. Select the name of the folder where the job is stored or select Choose to see the folder list.
4. Select the name of the job. If the job is private or encrypted, enter the PIN or password.
5. Select the Trash button to delete the job.
Print a stored job
57
Change the job storage limit
When a new job is stored in the printer memory, the printer overwrites any previous jobs with the same
user and job name. If a job is not already stored under the same user and job name, and the printer
needs additional space, the printer might delete other stored jobs starting with the oldest.
To change the number of jobs that the printer can store, complete the following procedure:
1. From the Home screen on the printer control panel, navigate to the Settings application, and then
select the Settings icon.
2. Open the following menus:
a. Copy/Print or Print
b. Manage Stored Jobs
c. Temporary Job Storage Limit
3. Use the keypad to enter the number of jobs that the printer stores.
4. Select OK or Done to save the setting.
Information sent to printer for Job Accounting purposes
Printing jobs sent from drivers on the client (e.g., PC) may send personally identifiable information to HP’s
Printing and Imaging devices. This information may include, but is not limited to, user name and client
name from which the job originated that may be used for job accounting purposes, as determined by the
Administrator of the printing device. This same information may also be stored with the job on the mass
storage device (e.g., disk drive) of the printing device when using the job storage feature.
Mobile printing
Mobile and ePrint solutions enable easy printing to an HP printer from a laptop, tablet, smartphone, or
other mobile device.
Introduction
HP offers multiple mobile printing solutions to enable easy printing to an HP printer from a laptop, tablet,
smartphone, or other mobile device.
To see the full list and to determine the best choice, go to www.hp.com/go/LaserJetMobilePrinting.
Wi-Fi, Wi-Fi Direct Print, NFC, and BLE printing
HP provides Wi-Fi Direct Print, Near Field Communication (NFC), and Bluetooth Low Energy (BLE) printing
for printers with a supported HP Jetdirect 3100w BLE/NFC/Wireless Accessory. This is an optional
accessory.
These features enable Wi-Fi capable (mobile) devices to make a wireless network connection directly to
the printer without using a wireless router.
The printer does not need to be connected to the network for this mobile walk-up printing to work.
Use Wi-Fi Direct Print to print wirelessly from the following devices:
● iPhone, iPad, or iPod touch using Apple AirPrint
58
Chapter 4 Print
● Android mobile devices using the Android embedded print solution
For more information on wireless printing, go to www.hp.com/go/LaserJetMobilePrinting.
NFC, BLE, and Wi-Fi Direct Print capabilities can be enabled or disabled from the printer control panel.
Enable wireless printing
To print wirelessly from mobile devices, Wi-Fi Direct must be turned on.
1. From the Home screen on the printer control panel, select the Settings menu.
2. Select the following menus:
a. Networking
b. Wi-Fi Direct
c. Status
3. Select On, and then select OK to enable wireless printing.
Change the Wi-Fi Direct name
Change the printer Wi-Fi Direct name using the HP Embedded Web Server (EWS).
NOTE: In environments where more than one model of the same printer is installed, it might be helpful
to provide each printer a unique Wi-Fi Direct Name for easier printer identification for HP Wi-Fi Direct
printing. The Wireless network names, e.g., Wireless, Wi-Fi Direct, etc. are available on the Information
screen by selecting the Information icon
, and then selecting the Wi-Fi Direct icon .
Complete the following procedure to change the printer Wi-Fi Direct name:
1. From the Home screen on the printer control panel, select the Settings icon.
2. Open the following menus:
a. Networking
b. Wi-Fi Direct
c. Wi-Fi Direct Name
3. Use the keypad to change the name in the Wi-Fi Direct Name text field, and then select OK.
HP ePrint via email
Use HP ePrint via email to print documents by sending them as an email attachment to the printer's
email address from any email enabled device.
To use HP ePrint via email, the printer must meet these requirements:
● The printer must be connected to a wired or wireless network and have Internet access.
● HP Web Services must be enabled on the printer, and the printer must be registered with HP Smart.
Follow this procedure to enable HP Web Services and register with HP Smart:
1. Open the HP Embedded Web Server (EWS):
Enable wireless printing
59
a. From the Home screen on the printer control panel, touch the Information icon , and then
touch the Ethernet icon to display the IP address or host name.
b. From a computer on the same network as the printer, open a web browser. In the address line,
type the IP address or host name exactly as it displays on the printer control panel. Press the
Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might
not be safe, select the option to continue to the website. Accessing this website will not harm
the computer.
2. Click the HP Web Services tab.
3. Select the option to enable Web Services.
NOTE: Enabling Web Services might take several minutes.
4. Go to www.hpconnected.com to create an account and complete the setup process.
AirPrint
Direct printing using Apple’s AirPrint is supported for iOS and from Mac computers running macOS 10.7
Lion and newer.
Use AirPrint to print directly to the printer from an iPad, iPhone (3GS or later), or iPod touch (third
generation or later) in the following mobile applications:
● Mail
● Photos
● Safari
● iBooks
● Select third-party applications
To use AirPrint, the printer must be connected to the same network (sub-net) as the Apple device. For
more information about using AirPrint and about which HP printers are compatible with AirPrint, go to
www.hp.com/go/MobilePrinting.
NOTE: Before using AirPrint with a USB connection, verify the version number. AirPrint versions 1.3
and earlier do not support USB connections.
Android embedded printing
HP's built-in print solution for Android and Kindle enables mobile devices to automatically find and print
to HP printers that are either on a network or within wireless range for Wi-Fi Direct printing.
The print solution is built into many versions of the operating system.
NOTE: If printing is not available on your device, go to the Google Play > Android apps and install the
HP Print Service Plugin.
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Chapter 4 Print
For more information on how to use Android embedded printing and which Android devices are
supported, go to www.hp.com/go/MobilePrinting.
Print from a USB flash drive
This printer features easy-access USB printing to print files without a computer.
The printer accepts standard USB flash drives in the USB port near the control panel. It supports the
following types of files:
● .pdf
● .prn
● .pcl
● .ps
● .cht
Enable the USB port for printing
The USB port is disabled by default. Before using this feature, enable the USB port.
Use one of the following methods to enable the port:
Method one: Enable the USB port from the printer control panel
Use the printer control panel to enable the USB port for printing.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then
select the Settings icon.
2. Open the following menus:
a. Copy/Print or Print
b. Enable Device USB
3. Select Enable Print from USB Drive.
Method two: Enable the USB port from the HP Embedded Web Server (network-connected
printers only)
Use the HP Embedded Web Server to enable the USB port for printing.
1. From the Home screen on the printer control panel, touch the Information icon , and then touch
the Ethernet icon to display the IP address or host name.
2. Open a web browser, and in the address line, type the IP address exactly as it displays on the printer
control panel. Press the Enter key on the computer keyboard. The EWS opens.
Print from a USB flash drive
61
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the
computer.
3. Select the Copy/Print tab for MFP models or the Print tab for SFP models.
4. In the left menu, select Print from USB Drive Settings.
5. Select Enable Print from USB Drive.
6. Click Apply.
Print USB documents
Print documents from a USB flash drive.
1. Insert the USB flash drive into the easy-access USB port.
NOTE: The port might be covered. For some printers, the cover flips open. For other printers, pull
the cover straight out to remove it.
2. From the Home screen on the printer control panel, navigate to the Print application, and then
select the Print icon.
3. Select Print from USB Drive.
4. Select Choose, select the name of the document to print, and then select Select.
NOTE: The document might be in a folder. Open folders as necessary.
5. To adjust the number of copies, touch the box to the left of the Print button, and then select the
number of copies from the keypad that opens. To close the keypad, select the Close button .
6. Select Print to print the document.
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Chapter 4 Print
Copy5
Make copies with the printer, learn how to copy a two-sided document, and locate additional copy tasks
on the web.
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljM634MFP, www.hp.com/support/ljM635MFP, or www.hp.com/support/ljM636MFP.
For more information:
HP's all-inclusive help for the printer includes the following information:
● Install and configure
● Learn and use
● Solve problems
● Download software and firmware updates
● Join support forums
● Find warranty and regulatory information
Make a copy
Copy a document or picture from the scanner glass or automatic document feeder.
1. Place the document face-down on the scanner glass, or place it face-up in the document feeder
and adjust the paper guides to fit the size of the document.
2. From the Home screen on the printer control panel, navigate to the Copy application, and then
select the Copy icon.
3. To select the number of copies, touch the box next to Copy, use the keypad to enter the number of
copies, and then touch the close keypad button .
4. Select Optimize Text/Picture to optimize for the type of image being copied: text, graphics, or
photos. Select one of the predefined options.
5. Set options marked with a yellow triangle before using the preview feature.
NOTE: After the preview scan, these options are removed from the main Options list and are
summarized in the Pre-scan Options list. To change any of these options, discard the preview and
start over.
Using the preview feature is optional.
Copy
63
6. Touch the right pane of the screen to preview the document. In the preview screen, use the buttons
on the right of the screen to adjust the preview options and to rearrange, rotate, insert, or remove
pages.
Table 5-1 Buttons on the right side of the preview pane
Button Description
Use these buttons to toggle between single-page view and thumbnail view. More options are
available in thumbnail view than in single-page view.
Use these buttons to zoom in or out on the selected page.
NOTE: Select only one page at a time to use these buttons.
Use this button to rotate the page 180 degrees.
NOTE: This button is available only in the thumbnail view.
Use this button to delete the selected pages.
NOTE: This button is available only in the thumbnail view.
Use these buttons to rearrange the pages within the document. Select one or more pages and
move them to the left or right.
NOTE: These buttons are available only in the thumbnail view.
Use this button to add a page to the document. The printer prompts to scan additional pages.
Use this button to clear the changes made in the preview and start over.
Touch this button to collapse the preview screen and return to the Copy screen.
7. When the document is ready, touch Copy to begin copying.
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Chapter 5 Copy
Copy on both sides (duplex)
Copy or print on both sides of the paper.
1. Place the document face-down on the scanner glass, or place it face-up in the document feeder
and adjust the paper guides to fit the size of the document.
2. From the Home screen on the printer control panel, navigate to the Copy application, and then
select the Copy icon.
3. In the Options pane, select Original Side, and then select the option that describes the original
document:
● Use Automatically detect to detect whether the original is printed on one or both sides of the
page.
● Use 1-sided for originals that are printed on one side of the page.
● Use 2-sided (book-style) for originals that flip on the right/left edge of the page, like books. If the
image is portrait, the output flips on the long edge of the page. If the image is landscape, the
output flips on the short edge of the page.
● Use 2-sided (flip-style) for originals that flip on the top/bottom edge of the page, like calendars.
If the image is portrait, the output flips on the short edge of the page. If the image is landscape,
the output flips on the long edge of the page.
4. Select Output Sides, and then select one of these options:
● Match original: The output will match the format of the original. For example, if the original is
1-sided, the output will be 1-sided. However, if the administrator has restricted 1-sided printing
and the original is 1-sided, the output will be 2-sided book-style.
● 1-sided: The output will be 1-sided. However, if the administrator has restricted 1-sided printing,
the output will be 2-sided book-style.
● 2-sided (book-style): The output will flip on the right/left edge of the page, like a book. If the
image is portrait, the output flips on the long edge of the page. If the image is landscape, the
output flips on the short edge of the page.
● 2-sided (flip-style): The output will flip on the top/bottom edge of the page, like a calendar. If the
image is portrait, the output flips on the short edge of the page. If the image is landscape, the
output flips on the long edge of the page.
5. Set options marked with a yellow triangle before using the preview feature.
NOTE: After the preview scan, these options are removed from the main Options list and are
summarized in the Pre-scan Options list. To change any of these options, discard the preview and
start over.
Using the preview feature is optional.
Copy on both sides (duplex)
65
6. Touch the right pane of the screen to preview the document. In the preview screen, use the buttons
on the right of the screen to adjust the preview options and to rearrange, rotate, insert, or remove
pages.
Table 5-2 Buttons on the right side of the preview pane
Button Description
Use these buttons to toggle between single-page view and thumbnail view. More options are
available in thumbnail view than in single-page view.
Use these buttons to zoom in or out on the selected page.
NOTE: Select only one page at a time to use these buttons.
Use this button to rotate the page 180 degrees.
NOTE: This button is available only in the thumbnail view.
Use this button to delete the selected pages.
NOTE: This button is available only in the thumbnail view.
Use these buttons to rearrange the pages within the document. Select one or more pages and
move them to the left or right.
NOTE: These buttons are available only in the thumbnail view.
Use this button to add a page to the document. The printer prompts to scan additional pages.
Use this button to clear the changes made in the preview and start over.
Touch this button to collapse the preview screen and return to the Copy screen.
7. When the document is ready, touch Start to begin copying.
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Chapter 5 Copy
Additional copy tasks
Locate information on the Web for performing common copy tasks.
Go to www.hp.com/support/ljM634MFP, www.hp.com/support/ljM635MFP, or www.hp.com/support/
ljM636MFP.
Instructions are available for copy tasks, such as the following:
● Copy or scan pages from books or other bound documents
● Copy mixed-size documents
● Copy or scan both sides of an identification card
● Copy or scan a document into a booklet format
Additional copy tasks
67
Scan6
Scan using the software, or scan directly to email, a USB flash drive, a network folder, or another
destination.
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljM634MFP, www.hp.com/support/ljM635MFP, or www.hp.com/support/ljM636MFP.
For more information:
HP's all-inclusive help for the printer includes the following information:
● Install and configure
● Learn and use
● Solve problems
● Download software and firmware updates
● Join support forums
● Find warranty and regulatory information
Set up Scan to Email
The printer has a feature that enables it to scan a document and send it to one or more email addresses.
Introduction
To use this scan feature, the printer must be connected to a network; however, the feature is not
available until it has been configured. There are two methods for configuring Scan to Email, the Scan to
Email Setup Wizard for basic and Email Setup for advanced.
Use the following information to set up the Scan to Email feature.
Before you begin
To set up the Scan to Email feature, the printer must have an active network connection.
Administrators need the following information before beginning the configuration process.
● Administrative access to the printer
● DNS suffix (e.g., companyname.com)
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Chapter 6 Scan
● SMTP server (e.g., smtp.mycompany.com)
NOTE: If you do not know the SMTP server name, SMTP port number, or authentication
information, contact the email/Internet service provider or system administrator for the
information. SMTP server names and port names are typically found by doing an Internet search.
For example, use terms like "Gmail smtp server name" or "Yahoo smtp server name" to search.
● SMTP server authentication requirements for outgoing email messages, including the user name
and password used for authentication, if applicable.
NOTE: Consult your email service provider's documentation for information on digital sending limits
for your email account. Some providers may temporarily lock your account if you exceed your sending
limit.
Step one: Access the HP Embedded Web Server (EWS)
Open the EWS to start the setup process.
NOTE: The figure in this topic shows an EWS screen for a color printer. However, the procedure below
is valid for both color and mono printers.
1. From the Home screen on the printer control panel, touch the Information icon , and then touch
the Ethernet icon to display the IP address or host name.
2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the
computer.
Step one: Access the HP Embedded Web Server (EWS)
69
Step two: Configure the Network Identification settings
Configure advanced setting for network identification.
NOTE: Configuring email setup on the Networking tab is an advanced process and might require the
assistance of a system administrator.
1. Using the EWS top navigation tabs, click Networking.
NOTE: For configuring the network settings for use with Office 365, Step five: Set up Send to
Email to use Office 365 Outlook (optional) on page 80
2. In the left navigation pane, click TCP/IP Settings. A username/password might be required to
access the Network Identification tab of the EWS.
3. On the TCP/IP Settings dialog, click the Network Identification tab.
4. If DNS is required on the network, in the TCP/IP Domain Suffix area, verify that the DNS suffix for the
email client being used is listed. DNS suffixes have this format:
companyname.com
,
gmail.com
, etc.
NOTE: If the Domain Name suffix is not set up, use the IP address.
5. Click Apply.
6. Click OK.
Step three: Configure the Send to Email feature
The two options for configuring Send to Email are the Email Setup Wizard for basic configuration
and Email Setup for advanced configuration. Use the following options to configure the Send to Email
feature:
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Chapter 6 Scan
Method one: Basic configuration using the Email Setup Wizard
Perform basic configuration using the Email Setup Wizard.
This option opens the Email Setup Wizard in the HP Embedded Web Server (EWS) for basic
configuration.
1. Using the EWS top navigation tabs, click Scan/Digital Send.
2. In the left navigation pane, click Email and Scan to Network Folder Quick Setup Wizards.
3. In the Email and Scan to Network Folder Quick Setup Wizards dialog, click the Email Setup link.
NOTE: If a message displays indicating that the Scan to Email feature is disabled, click Continue
to proceed with the configuration and enable the Scan to Email feature upon completion.
4. On the Configure Email Servers (SMTP) dialog, select one of the following options and complete the
steps:
● Option one: Use a server already in use by Email.
Select Use a server already in use by Email, and then click Next.
● Option two: Search the network for the outgoing email server.
This option finds outgoing SMTP servers inside your firewall only.
a. Select Search network for outgoing email server, and then click Next.
b. Select the appropriate server from the Configure Email Server (SMTP) list, and then click
Next.
c. Select the option that describes the server’s authentication requirements:
– Server does not require authentication: Select Server does not require
authentication, and then click Next.
Method one: Basic configuration using the Email Setup Wizard
71
-OR-
– Server requires authentication: From the drop-down list, select an authentication
option:
○ Select Use credentials of user to connect after Sign In at the control panel, and
then click Next.
-OR-
○ Select Always use these credentials, enter the User name and Password, and
then click Next.
● Option three: Add the SMTP server.
a. Select Add SMTP server.
b. Enter the Server Name and Port Number, and then click Next.
NOTE: In most cases, the default port number does not need to be changed.
NOTE: If you are using a hosted SMTP service such as Gmail, verify the SMTP address,
port number, and SSL settings from the service provider’s website or other sources.
Typically, for Gmail, the SMTP address is smtp.gmail.com, port number 465, and the SSL
should be enabled.
Please refer to online sources to confirm these server settings are current and valid at
the time of configuration.
c. Select the appropriate server authentication option:
– Server does not require authentication: Select Server does not require
authentication, and then click Next.
-OR-
– Server requires authentication: Select an option from the Server requires
authentication drop-down list:
○ Select Use credentials of user to connect after Sign In at the control panel, and
then click Next.
-OR-
○ Select Always use these credentials, enter the User name and Password, and
then click Next.
5. On the Configure Email Settings dialog, enter the following information about the sender’s email
address, and then click Next.
NOTE: When setting up the From, Subject, and Message fields, if the User editable check box is
unchecked, users will not be able to edit those fields at the printer control panel when sending an
email.
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Chapter 6 Scan
Table 6-1 Send email settings
Option Description
From
(Required)
Select one of the following options from the From drop-down list:
● User’s address (sign-in required)
● Default From: Enter a default email address and display name in the Default From
Email Address and Default Display Name fields
NOTE: Create an email account for the printer, and use this address for the
default email address.
NOTE: Configure the email feature so that users must sign in before using it.
This prevents users from sending an email from an address that is not their own.
Subject
(Optional)
Provide a default subject line for the email messages.
Message
(Optional)
Create a custom message.
To use this message for all emails sent from the printer, clear the User editable check
box for Message.
6. In the Configure File Scan Settings area, set the default scanning preferences, and then click Next.
Table 6-2
Scan settings
Option Description
File Type Select the default file type for the scanned document:
● PDF
● JPEG
● TIFF
● MTIFF
● XPS
● PDF/A
HP LaserJet Enterprise Flow MFP printers or MFP printers that are connected to a
digital send software (DSS) server also support the following OCR file types:
● Text (OCR)
● Unicode Text (OCR)
● RTF (OCR)
● Searchable PDF (OCR)
● Searchable PDF/A (OCR)
● HTML (OCR)
● CSV (OCR)
Method one: Basic configuration using the Email Setup Wizard
73
Table 6-2 Scan settings (continued)
Option Description
Color/Black Select the default color setting for the scanned document:
● Color
● Black
● Black/Gray
● Automatically detect
Quality and File Size Select the default output quality for the scanned document:
● Low (small file)
● Medium
● High (large file)
Resolution Select the default scan resolution for the scanned document:
● 75 dpi
● 150 dpi
● 200 dpi
● 300 dpi
● 400 dpi
● 600 dpi
7. Review the Summary area, and then click Finish to complete the setup.
Method two: Advanced configuration using the Email Setup
Use the following steps for advanced configuration using the E-mail Setup dialog in the EWS.
1. Using the EWS top navigation tabs, click Scan/Digital Send, expand the Email Setup menu in the left
navigation pane, and then click Default Job Options.
The Default Job Options page displays the Basic Settings for Scan to Email setup. To access
additional settings, click the Advanced Settings button at the bottom of the page. To switch back to
basic settings, click the Basic Settings button.
NOTE: This procedure covers the steps for Basic Settings first and then the steps for Advanced
Settings.
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Chapter 6 Scan
Figure 6-1 Location of Advanced Settings button
2. On the Default Job Options page, select the Enable Scan to Email check box. If this check box is not
selected, the feature is unavailable at the printer control panel.
3. In the Outgoing Email Servers (SMTP) area, complete the steps for one of the following options:
● Select one of the displayed servers.
● Click Add to start the SMTP wizard.
a. In the SMTP wizard, select one of the following options:
– Option one: I know my SMTP server address or host name: Enter the address of an
SMTP server, and then click Next
Method two: Advanced configuration using the Email Setup
75
– Option two: If you do not know the address of the SMTP server, select Search network
for outgoing email server, and then click Next. Select the server, and then click Next.
NOTE: If an SMTP server was already created for another printer function, the Use a
server already in use by another function option displays. Select this option, and then
configure it to be used for the email function.
b. On the Set the basic information necessary to connect to the server dialog, set the
options to use, and then click Next.
– Some servers have problems sending or receiving emails that are larger than 5
megabytes (MB). These problems can be prevented by entering a number in Split
emails if larger than (MB).
– In most cases, the default port number does not need to be changed. However, when
using the Enable SMTP SSL Protocol option, port 587 must be used.
– If you are using Google™ Gmail for email service, select the Enable SMTP SSL Protocol
check box. Typically, for gmail, the SMTP address is smtp.gmail.com, port number
465, and the SSL should be enabled. Refer to online sources to confirm these server
settings are current and valid at the time of configuration.
c. On the Server Authentication Requirements dialog, select the option that describes the
server’s authentication requirements:
– Server does not require authentication, and then click Next.
– Server requires authentication
○ From the drop-down box, select Use credentials of user to connect after Sign In at
the control panel, and then click Next.
○ From the drop-down box, select Always use these credentials, enter the
Username and Password, and then click Next.
NOTE: If using a signed-in user's credentials, set email to require sign in by the user on
the printer control panel. Deny device guest access to email by clearing the check box for
email in the Device Guest column in the Sign in and Permission Policies area on the
Access Control dialog of the Security tab. The icon in the check box changes from a check
mark to a lock.
d. On the Server Usage dialog, choose the printer functions that will send email through this
SMTP server, and then click the Next button.
If the server requires authentication, a user name and password for sending automatic
alerts and reports from the printer will be required.
e. On the Summary and Test dialog, enter a valid email address in the Send test email to:
field, and then click Test.
f. Verify that all of the settings are correct, and then click Finish to complete the outgoing
email server set up.
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4. In the Address and Message Field Control area, enter a From: setting and any of the other optional
settings.
Table 6-3 Address and Message Field Control (Basic Settings)
Feature Description
User editable To use the Default From address and Default Display Name for all emails sent from this
printer (unless a user is signed in), clear the User editable check box.
When setting up the address fields, if the User editable check box is cleared, users will
not be able to edit those fields at the printer control panel when sending an email. For
send-to-me functionality, clear the User editable check boxes for all of the address fields,
including the From:, To:, CC:, and BCC: fields, and then set that user's send email From: their
own email address and To: their own email address.
Default From: and Default
Display Name:
Provide an email address and name to use for the From: address for the email message.
NOTE: Create an email account for the printer, and use this address for the default email
address.
NOTE: Configure the email feature so that users must sign in before using it. This
prevents users from sending an email from an address that is not their own.
Subject: Provide a default subject line for the email messages.
Message: Create a custom message. To use this message for all emails sent from the printer, clear
or do not select the User editable check box for Message:.
Table 6-4 Address and Message Field Control (Advanced Settings - optional)
Feature Description
Address Field Restrictions Specify whether users must select an email address from an address book or whether
users are allowed to enter in an email address manually.
CAUTION: If Users must select from address book is selected, and any of the address
fields are also set as User editable, changes to those editable fields also change the
corresponding values in the address book.
To prevent users from changing contacts in the Address Book at the printer control
panel, go to the Access Control page on the Security tab, and deny Device Guest access
to address book modifications.
Allow invalid email address
formats
Select to allow an invalid email address format.
To: Provide a To (recipient) email address for emails.
CC: Provide a CC email address for emails.
BCC: Provide a BCC email address for emails.
5. In the File Settings area, set the default file settings preferences.
Table 6-5
File Settings (Basic Settings)
Feature Description
File Name Default file name for the file to be saved.
Select the User editable check box to make this setting editable at the printer control
panel.
Method two: Advanced configuration using the Email Setup 77
Table 6-5 File Settings (Basic Settings) (continued)
Feature Description
File Type Select the file format for the saved file.
Select the User editable check box to make this setting editable at the printer control
panel.
Resolution Set the resolution for the file. Higher resolution images have more dots per inch (dpi), so
they show more detail. Lower resolution images have fewer dots per inch and show less
detail, but the file size is smaller.
Quality and File Size Select the quality for the file. Higher-quality images require a larger file size than lower-
quality images, and they take more time to send.
Color/Black Specify whether copies are to be printed in color, black and gray, or black only (color
printers only).
Table 6-6 File settings (Advanced Settings - optional)
Feature Description
File Name Prefix Set the default file name prefix used for files saved to a network folder.
File Name Suffix Set the default file name suffix used for files saved to a network folder.
Duplicate filename suffix default [filename]_YYYYMMDDT
File Name Preview Enter a file name, and then click the Update Preview button.
File Numbering Format Select a file name format for when the job is divided into multiple files.
Add numbering when job
has just one file (ex. _1–1)
Select this setting to add numbering to a file name when the job is only one file instead of
multiple files.
High Compression (smaller
file)
Select this setting to compress the scanned file, which reduces the file size. However,
the scanning process for a High compression file might take longer than for a Normal
compression file.
PDF encryption If the file type is PDF, then this option encrypts the output PDF file. A password must be
specified as part of the encryption. The same password must be used to open the file. The
user will be prompted to enter a password prior to scanning their job if one has not been
set prior to pressing start.
Suppress blank pages If the Suppress blank pages option is enabled, blank pages will be ignored.
Create Multiple Files Select this setting to scan pages into separate files based on a predetermined maximum
number of pages per file.
6. Click the Advanced Settings button to display the following settings:
● Signing and Encryption
● Notification (job notification)
● Scan Settings
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7. In the Signing and Encryption area, set the signing and encryption preferences.
Table 6-7 Signing and Encryption settings
Feature Description
Signing Select whether to sign the email with a security certificate.
Select the User editable check box to make this setting editable at the printer control
panel.
Hashing Algorithm Select the algorithm to use for signing the certificate.
Encryption Select whether to encrypt the email.
Select the User editable check box to make this setting editable at the printer control
panel.
Encryption Algorithm Select the algorithm to use for encrypting the email.
Attribute for Recipient
Public Key
Enter which attribute to use to retrieve the recipient’s public key certificate from LDAP.
Use the recipient public
key certificate to verify the
recipient
Select this setting to use the recipient’s public key certificate to verify the recipient.
8. In the Notification area, select when users will receive notifications about sent emails. The default
setting is using the signed in user's email address. If the recipient email address is blank, no
notification is sent.
9. In the Scan Settings area, set the default scanning preferences.
Table 6-8
Scan Settings
Feature Description
Original Size Select the page size of the original document.
Original Sides Select whether the original document is single-sided or double-sided.
Optimize Text/Picture Select to optimize the output of a particular type of content.
Content Orientation Select the way the content of the original document is placed on the page: Portrait or
Landscape.
Background Cleanup Select a value to remove faint images from the background or to remove a light
background color.
Darkness Select a value to adjust the darkness of the file.
Contrast Select a value to adjust the contrast of the file.
Sharpness Select a value to adjust the sharpness of the file.
Image Preview Select whether to require or make optional a displayed preview of the job or to disable a
preview.
Cropping Options Select whether or not to allow a job to be cropped and the type of cropping option.
Erase Edges Select this setting to specify the width of edge margins to be erased, in either inches or
millimeters, for the front side and back side of a job.
10. Review the selected options to verify that they are accurate, and then click Apply to complete the
setup.
Method two: Advanced configuration using the Email Setup
79
Step four: Configure the Quick Sets (optional)
Quick Sets are optional short-cut jobs that can be accessed on the main Home screen or within the
Quick Sets application at the printer. Use the following procedure to configure the Quick Sets.
1. In the Email Setup area of the left navigation pane, click Quick Sets.
2. Select one of the following options:
● Select an existing Quick Set under Quick Sets Application in the table.
-OR-
● Click Add to start the Quick Set Wizard.
3. If you selected Add, the Quick Sets Setup page opens. Complete the following information:
● Quick Set Name: Enter a title for the new Quick Set.
● Quick Set Description: Enter a description of the Quick Set.
● Quick Set Start Option: To set how the Quick Set starts, click either Enter application, then user
presses Start or Start instantly when selected from the Home Screen.
4. Define the following settings for the Quick Set: Address and Message Field Control, Signing and
Encryption, Notification, Scan Settings, File Settings.
5. Click Finish to save the Quick Set.
Step five: Set up Send to Email to use Office 365 Outlook (optional)
Enable the printer to send an email with an Office 365 Outlook account from the control panel.
Introduction
Microsoft Office 365 Outlook is a cloud-based email system provided by Microsoft which uses
Microsoft's Simple Mail Transfer Protocol (SMTP) server to send or receive emails. Complete the
following to enable the printer to send an email with an Office 365 Outlook account from the control
panel.
NOTE: You must have an email address account with Office 365 Outlook to configure the settings in
the EWS.
Configure the outgoing email server (SMTP) to send an email from an Office 365 Outlook
account
Configure the outgoing email server using the following procedure.
1. Using the EWS top navigation tabs, click Networking.
2. In the left navigation pane, click TCP/IP Settings.
3. In the TCP/IP Settings area, click the Network Identification tab.
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4. If DNS is required on the network, in the TCP/IP Domain Suffix area, verify that the DNS suffix for the
email client being used is listed. DNS suffixes have this format:
companyname.com
,
Gmail.com
, etc.
NOTE: If the Domain Name suffix is not set up, use the IP address.
5. Click Apply.
6. Click the Scan/Digital Send tab.
7. On the left navigation pane, click Email Setup.
Configure the outgoing email server (SMTP) to send an email from an Office 365 Outlook account
81
8. On the Email Setup page, select the Enable Scan to Email check box. If this check box is not
available, the feature is unavailable at the printer control panel.
9. In the Outgoing Email Servers (SMTP) area, click Add to start the SMTP wizard.
10. In the I know my SMTP server address or host name field, type smtp.onoffice.com, and then
click Next.
11. On the Set the basic information necessary to connect to the server dialog, in the Port Number
field, type 587.
NOTE: Some servers have problems sending or receiving emails that are larger than 5
megabytes (MB). These problems can be prevented by entering a number in Split emails if larger
than (MB).
12. Select the Enable SMTP SSL Protocol check box, and then click Next.
13. On the Server Authentication Requirements dialog, complete the following information:
a. Select Server requires authentication.
b. From the drop-down list, select Always use these credentials.
c. In the Username field, type the Office 365 Outlook email address.
d. In the Password field, type the Office 365 Outlook account password, and then click Next.
14. On the Server Usage dialog, choose the printer functions that will send email through this SMTP
server, and then click the Next button.
15. On the Summary and Test dialog, enter a valid email address in the Send a test email to: field, and
then click Test.
16. Verify that all of the settings are correct, and then click Finish to complete the outgoing email
server setup.
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For more information, go to Microsoft's Support page.
Set up Scan to Network Folder
Set up the Scan to Folder feature to scan documents directly to network folder.
Introduction
This section explains how to enable and configure the Scan to Network Folder function. The printer
has a feature that enables it to scan a document and save it to a network folder. To use this scan
feature, the printer must be connected to a network; however, the feature is not available until it has
been configured. There are two methods for configuring Scan to Network Folder, the Save to Network
Folder Setup Wizard for basic setup and Save to Network Folder Setup for advanced setup.
Before you begin
Have the following items available before you set up the Scan to Network feature.
NOTE: To set up the Scan to Network Folder feature, the printer must have an active network
connection.
Administrators need the following items before beginning the configuration process.
● Administrative access to the printer.
● The fully-qualified domain name (FQDN) (e.g., \\servername.us.companyname.net\scans) of the
destination folder OR the IP address of the server (e.g., \\16.88.20.20\scans).
NOTE: The use of the term "server" in this context refers to the computer where the shared folder
resides.
Step one: Access the HP Embedded Web Server (EWS)
Open the EWS to start the setup process.
NOTE: The figure in this topic shows an EWS screen for a color printer. However, the procedure below
is valid for both color and mono printers.
1. From the Home screen on the printer control panel, touch the Information icon , and then touch
the Ethernet icon to display the IP address or host name.
2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the
computer.
Set up Scan to Network Folder
83
Step two: Set up Scan to Network Folder
Set up Scan to Network Folder using one of the following methods.
Method one: Use the Scan to Network Folder Wizard
Use this option for basic configuration of the Save to Network Folder feature using the Scan to Network
Folder wizard.
NOTE: Before you begin: To display the printer's IP address or host name, touch the Information
icon , and then touch the Network icon on the printer's control panel.
1. Using the EWS top navigation tabs, click Scan/Digital Send tab. The Email and Scan to Network
Folder Quick Setup Wizards dialog opens.
2. In the left navigation pane, click Email and Scan to Network Folder Quick Setup Wizards.
3. Click the Save to Network Folder Quick Set Wizard link.
4. On the Add or Remove a Save to Network Folder Quick Set dialog, click Add.
NOTE: Quick Sets are shortcut jobs that can be accessed on the printer Home screen or within
the Quick Sets application.
NOTE: The Save to Network Folder feature can be minimally configured without creating a quick
set. However, without the Quick Set, users must enter the destination folder information at the
control panel for each scan job. A quick set is required to include Save to Network Folder metadata.
5. On the Add Folder Quick Set dialog, complete the following information:
a. In the Quick Set Title field, type a title.
NOTE: Name the Quick Set something that users can understand quickly (e.g., "Scan and
save to a folder").
b. In the Quick Set Description field, type a description explaining what the Quick Set will save.
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c. Click Next.
6. On the Configure Destination Folder dialog, complete the following information:
a. In the UNC Folder Path field, type a folder path where the scan will go.
The folder path can either be the fully-qualified domain name (FQDN) or the IP address of the
server. Be sure that the folder path (e.g., \scans) follows the FQDN or IP address.
FQDN example: \\servername.us.companyname.net\scans
IP address example: \\16.88.20.20\scans
NOTE: The FQDN can be more reliable than the IP address. If the server gets its IP address
via DHCP, the IP address can change. However, the connection with an IP address might be
faster because the printer does not need to use DNS to find the destination server.
b. From the Authentication Settings drop-down, select one of the following options:
● Use credentials of user to connect after Sign In at the control panel
● Always use these credentials
NOTE: If Always use these credentials is selected, a user name and password must be
entered in the corresponding fields, and the printer’s access to the folder must be verified
by clicking Verify Access.
c. In the Windows Domain field, type the Windows domain.
TIP: To find the Windows domain in Windows 7, click Start, click Control Panel, click System.
To find the Windows domain in Windows 8, click Search, enter System in the search box, and
then click System.
The domain is listed under Computer name, domain, and workgroup settings.
d. Click Next.
7. On the Configure File Scan Settings dialog, set the default scanning preferences for the Quick Set,
and then click Next.
8. Review the Summary dialog, and then click Finish.
Method two: Use Scan to Network Folder Setup
This option enables advanced configuration of the Save to Network Folder feature using the
HP Embedded Web Server (EWS) for the printer.
NOTE: Before you begin: To display the printer's IP address or host name, touch the Information
icon , and then touch the Network icon on the printer's control panel.
Step one: Begin the configuration
Use the following steps to begin Scan to Network Folder setup.
1. Click the Scan/Digital Send tab.
2. In the left navigation pane, click Scan to Network Folder Setup.
Method two: Use Scan to Network Folder Setup
85
Step two: Configure the Scan to Network Folder settings
Use the following procedure to complete Scan to Network Folder setup.
Step one: Begin the configuration
Use the following steps to begin configuration.
1. On the Scan to Network Folder Setup page, select the Enable Scan to Network Folder check box. If
this box is not selected, the feature is unavailable at the printer control panel.
2. In the Scan to Network Folder area of the left navigation pane, click Quick Sets. Click Add to open
the Quick Sets Setup dialog.
NOTE: Quick Sets are shortcut jobs that can be accessed on the printer Home screen or within
the Quick Sets application.
NOTE: The Scan to Network Folder feature can be minimally configured without creating a Quick
Set. However, without the Quick Set, users must enter the destination folder information at the
control panel for each scan job. A Quick Set is required to include Scan to Network Folder
metadata.
Complete all of the settings in the Quick Set Setup to fully configure the Scan to Network Folder feature.
Dialog one: Set the Quick Set name, description, and options for user interaction at the control panel
Set the Quick Set details for user interaction at the printer's control panel.
Use the Set the button location for the Quick Set and options for user interaction at the control panel
dialog to configure where the Quick Set button will display on the printer control panel and to configure
the level of user interaction at the printer control panel.
1. In the Quick Set Name field, type a title.
NOTE: Name the Quick Set something that users can understand quickly (e.g., "Scan and save to
a folder").
2. In the Quick Set Description field, type a description explaining what the Quick Set will save.
3. From the Quick Set Start Option list, select one of the following options:
● Option one: Enter application, then user presses Start.
● Option two: Start instantly upon selection.
Select one of the following prompt options :
○ Prompt for original sides
○ Prompt for additional pages
○ Require Preview
NOTE: If Start instantly upon selection is selected, the destination folder must be entered in
the next step.
4. Click Next.
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Chapter 6 Scan
Dialog two: Folder Settings
Use the Folder Settings dialog to configure the types of folders the printer sends scanned documents to
and the folder permissions.
There are two types of destination folders to select from:
● Shared folders or FTP folders
● Personal shared folders
There are two types of folder permissions to select from:
● Read and write access
● Write access only
Configure the destination folder for scanned documents
Select one of the following options to set up a destination folder.
Option 1: Configure the printer to save to a shared folder or FTP folder
To save scanned documents to a standard shared folder or an FTP folder, complete the following steps.
1. If it is not already selected, select Save to shared folders or FTP folders.
2. Click Add.... The Add Network Folder Path dialog opens.
3. On the Add Network Folder Path dialog, select one of the following options:
● Option one: Save to a standard shared network folder.
a. If it is not already selected, select Save to a standard shared network folder.
b. In the UNC Folder Path field, type a folder path.
Dialog two: Folder Settings
87
The folder path can either be the fully-qualified domain name (FQDN) or the IP address of
the server. Be sure that the folder path (e.g., \scans) follows the FQDN or IP address.
FQDN example: \\servername.us.companyname.net\scans
IP address example: \\16.88.20.20\scans
NOTE: The FQDN can be more reliable than the IP address. If the server gets its IP
address via DHCP, the IP address can change. However, the connection with an IP address
might be faster because the printer does not need to use DNS to find the destination
server.
c. To automatically create a subfolder for scanned documents in the destination folder,
select a format for the subfolder name from the Custom Subfolder list.
To restrict the subfolder access to the user who creates the scan job, select Restrict
subfolder access to user.
d. To view the complete folder path for scanned documents, click Update Preview.
e. From the Authentication Settings list, select one of the following options:
– Use credentials of user to connect after Sign In at the control panel
– Always use these credentials
NOTE: If Always use these credentials is selected, a user name and password must be
entered in the corresponding fields.
f. In the Windows Domain field, type the Windows domain.
NOTE: To find the Windows domain in Windows 7, click Start, click Control Panel, click
System.
To find the Windows domain in Windows 8, click Search, enter System in the search box,
and then click System.
The domain is listed under Computer name, domain, and workgroup settings.
NOTE: If a shared folder is set to be accessed by everyone, values for a workgroup name
(default is “Workgroup”), a user name, and password must be entered in the corresponding
fields. However, if the folder is within a particular user’s folders and not Public, the user
name and password of that user must be used.
NOTE: An IP address might be necessary instead of a computer name. Many home
routers do not handle computer names well, and there is no Domain Name Server (DNS).
In this case, it is best to set up a static IP address on the shared PC to alleviate the
problem of DHCP assigning a new IP address. On a typical home router, this is done by
setting a static IP address that is on the same subnet, but outside the DHCP address
range.
g. Click OK.
● Option two: Save to an FTP Server.
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Chapter 6 Scan
NOTE: If an FTP site is outside the firewall, a proxy server must be specified under the
network settings. These settings are located in the EWS Networking tab, under the Advanced
options.
a. Select Save to an FTP Server.
b. In the FTP Server field, type the FTP server name or IP address.
c. In the Port field, type the port number.
NOTE: In most cases, the default port number does not need to be changed.
d. To automatically create a subfolder for scanned documents in the destination folder,
select a format for the subfolder name from the Custom Subfolder list.
e. To view the complete folder path for scanned documents, click Update Preview.
f. From the FTP Transfer Mode list, select one of the following options:
– Passive
– Active
g. In the Username field, type the user name.
h. In the Password field, type the password.
i. Click Verify Access to confirm the destination can be accessed.
j. Click OK.
Option 2: Configure the printer to save to a personal shared folder
To save scanned documents to a personal shared folder, complete the following steps.
Option 2: Configure the printer to save to a personal shared folder
89
NOTE: This option is used in domain environments where the administrator configures a shared
folder for each user. If the Save to a personal shared folder feature is configured, users will be required
to sign in at the printer control panel using Windows credentials or LDAP authentication.
1. Select Save to a personal shared folder.
2. In the Retrieve the device user’s home folder using this attribute field, type the user’s home folder in
the Microsoft Active Directory.
NOTE: Verify that the user knows where this home folder is located on the network.
3. To add a user name subfolder at the end of the folder path, select Create subfolder based on user
name.
To restrict the subfolder access to the user who creates the scan job, select Restrict subfolder
access to user.
Select the destination folder permissions
Select one of the following options to set up destination folder permissions.
Option 1: Configure read and write access
To send scanned documents to a folder configured for read and write access, complete the following
steps.
NOTE: Send only to folders with read and write access supports folder verification and job
notification.
1. If it is not already selected, select Send only to folders with read and write access.
2. To require the printer to verify folder access before starting a scan job, select Verify folder access
prior to job start.
NOTE: Scan jobs can complete more quickly if Verify folder access prior to job start is not
selected; however, if the folder is unavailable, the scan job will fail.
3. Click Next.
Option 2: Configure write access only
To send scanned documents to a folder configured for write access only, complete the following steps.
NOTE: Allow sending to folders with write access only does not support folder verification or job
notification.
NOTE: If this option is selected, the printer cannot increment the scan filename. It sends the same
filename for all scans.
Select a time-related filename prefix or suffix for the scan filename, so that each scan is saved as a
unique file, and does not overwrite a previous file. This filename is determined by the information in the
File Settings dialog in the Quick Set Wizard.
1. Select Allow sending to folders with write access only.
2. Click Next.
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Chapter 6 Scan
Dialog three: Notification Settings
Use the Notification Settings dialog to configure when notifications will be sent.
■
On the Notification Settings dialog, complete one of the following tasks:
● Option one: Do not notify.
a. Select Do not notify.
b. To prompt the user to review their notification settings, select Prompt user prior to job start,
and then click
Next.
● Option two: Notify when job completes.
a. Select Notify when job completes.
b. Select the method for delivering the notification from the Method Used to Deliver
Notification list.
If the method of notification selected is Email, type the email address in the Notification
Email Address field.
c. To include a thumbnail of the first scanned page in the notification, select Include
Thumbnail.
d. To prompt the user to review their notification settings, select Prompt user prior to job start,
and then click Next.
● Option three: Notify only if job fails.
a. Select Notify only if job fails.
b. Select the method for delivering the notification from the Method Used to Deliver
Notification list.
If the method of notification selected is Email, type the email address in the Notification
Email Address field.
c. To include a thumbnail of the first scanned page in the notification, select Include
Thumbnail.
d. To prompt the user to review their notification settings, select Prompt user prior to job start,
and then click Next.
Dialog four: Scan Settings
Complete the scan settings as follows.
On the Scan Settings dialog, set the default scanning preferences for the Quick Set, and then click Next.
Table 6-9
Scan settings
Feature Description
Original Size Select the page size of the original document.
Original Sides Select whether the original document is single-sided or double-sided.
Optimize Text/Picture Select to optimize for the output of a particular type of content.
Dialog three: Notification Settings 91
Table 6-9 Scan settings (continued)
Feature Description
Content Orientation Select the way the content of the original document is placed on the page: Portrait or
Landscape.
Background Cleanup Select a value to remove faint images from the background or to remove a light background
color.
Darkness Select a value to adjust the darkness of the file.
Contrast Select a value to adjust the contrast of the file.
Sharpness Select a value to adjust the sharpness of the file.
Image Preview Select whether to require or make optional a displayed preview of the job or to disable a
preview.
Cropping Options Select whether or not to allow a job to be cropped and the type of cropping option.
Erase Edges Select this setting to specify the width of edge margins to be erased, in either inches or
millimeters, for the front side and back side of a job.
Dialog five: File Settings
Complete the file settings as follows.
On the File Settings dialog, set the default file settings for the Quick Set, and then click Next.
Table 6-10
File settings
Feature Description
File Name Prefix Set the default file name prefix used for files saved to a network folder.
File Name Default file name for the file to be saved.
Select the User editable check box to make this setting editable at the printer control panel.
File Name Suffix Set the default file name suffix used for files saved to a network folder.
File Name Preview Enter a file name, and then click the Update Preview button.
File Numbering Format Select a file name format for when the job is divided into multiple files.
Add numbering when job has
just one file (ex. _1–1)
Select this setting to add numbering to a file name when the job is only one file instead of
multiple files.
File Type Select the file format for the saved file.
Select the User editable check box to make this setting editable at the printer control panel.
High Compression (smaller
file)
Select this setting to compress the scanned file, which reduces the file size. However, the
scanning process for a High compression file might take longer than for a Normal compression
file.
PDF encryption If the file type is PDF, then this option encrypts the output PDF file. A password must be
specified as part of the encryption. The same password must be used to open the file. The user
will be prompted to enter a password prior to scanning their job if one has not been set prior to
starting the scan.
Resolution Set the resolution for the file. Higher resolution images have more dots per inch (dpi), so they
show more detail. Lower resolution images have fewer dots per inch and show less detail, but
the file size is smaller.
92 Chapter 6 Scan
Table 6-10 File settings (continued)
Feature Description
Quality and File Size Select the quality for the file. Higher-quality images require a larger file size than lower-quality
images, and they take more time to send.
Color/Black Specify whether copies are to be printed in color, black and gray, or black only.
Suppress blank pages If the Suppress blank pages option is enabled, blank pages will be ignored.
Metadata File Format Use the drop-down list to select the file format for metadata information.
Create Multiple Files Select this setting to scan pages into separate files based on a predetermined maximum
number of pages per file.
Dialog six: Summary
On the Summary dialog, review the Summary dialog, and then click Finish.
Step three: Complete the configuration
Use the following steps to complete Scan to Network Folder setup.
1. In the left navigation pane, click Scan to Network Folder.
2. On the Scan to Network Folder page, review the selected settings, and then click Apply to complete
the setup.
Set up Scan to SharePoint
Use Scan to SharePoint to scan documents directly to a Microsoft SharePoint site. This feature
eliminates the need to scan the documents to a network folder, USB flash drive, or email message,
and then manually upload the files to the SharePoint site.
Introduction
Set up the Scan to SharePoint feature, and then scan documents directly to a SharePoint site.
Scan to SharePoint supports all scanning options, including the ability to scan documents as images or
use the OCR features to create text files or searchable PDFs.
The feature is disabled by default. Enable Save to Sharepoint in the HP Embedded Web Server (EWS).
Before you begin
Before this procedure can be completed, the destination folder that the scanned files will be saved to
must exist on the SharePoint site, and write access must be enabled to the destination folder. Scan to
SharePoint is disabled by default.
Step one: Access the HP Embedded Web Server (EWS)
Open the EWS to start the setup process.
NOTE: The figure in this topic shows an EWS screen for a color printer. However, the procedure below
is valid for both color and mono printers.
Dialog six: Summary
93
1. From the Home screen on the printer control panel, touch the Information icon , and then touch
the Ethernet icon to display the IP address or host name.
2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the
computer.
Step two: Enable Scan to SharePoint and create a Scan to SharePoint Quick Set
Follow the steps to enable the Scan to SharePoint feature and create a Scan to SharePoint Quick Set.
1. Using the top navigation tabs, click Scan/Digital Send.
2. In the left navigation pane, click Scan to SharePoint®.
NOTE: Quick Sets are shortcut jobs that can be accessed on the printer Home screen or within
the Quick Sets application.
3. Select Enable Scan to SharePoint®, and then click Apply.
4. In the Scan to SharePoint area of the left navigation pane, click Quick Sets. Click Add to launch the
Quick Set Wizard.
5. Enter a Quick Set Name (for example, “Scan to SharePoint”) and a Quick Set Description.
6. Select a Quick Set Start Option to determine what occurs after selecting a Quick Set on the printer
control panel, and then click Next.
7. Use the following steps to add the path to the SharePoint folder:
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Chapter 6 Scan
a. Click Add on the SharePoint Destination Settings page to open the Add SharePoint Path page.
b. Open another browser window, navigate to the SharePoint folder to use, and then copy the
folder path for the SharePoint folder from that browser window.
c. Paste the SharePoint folder path into the SharePoint Path: field.
d. By default, the printer overwrites an existing file that has the same file name as the new file.
Clear Overwrite existing files so that a new file with the same name as an existing file is given
an updated time/date stamp.
e. Select an option from the Authentication Settings drop-down menu. Select whether it is
necessary to sign in to the SharePoint site with credentials, or store the credentials within the
Quick Set.
NOTE: Use credentials of user to connect after Sign In at the control panel is selected in the
Authentication Settings drop-down menu, the logged-in user must have permission to write to
the specified SharePoint site.
NOTE: For security purposes, the printer does not display credentials entered in the Quick
Set Wizard.
f. Click OK to complete the SharePoint path setup, and navigate back to the SharePoint
Destination Settings page.
8. Select Verify folder access prior to job start to ensure that the SharePoint folder specified as the
destination folder is accessible each time the Quick Set is used. If this option is not selected, jobs
can be saved to the SharePoint folder more quickly. However, if this option is not selected
and
the
SharePoint folder is inaccessible, the job will fail.
9. Click Next.
10. Set a Condition on Which to Notify on the Notification Settings page. This setting configures the
Quick Set to either not notify, or to send email messages or print a summary page if a job either
completes successfully or fails. Select one of the following options from the Condition on Which to
Notify drop-down menu:
● Select Do not notify for the Quick Set to not perform any notification action when a job
completes successfully or fails.
● Select Notify when job completes to for the Quick Set to send a notification when a job
completes successfully.
● Select Notify only if job fails to for the Quick Set to send a notification only when a job fails.
Selecting either Notify when job completes or Notify only if job fails requires the Method Used to
Deliver Notification: to be set. Select from the following options:
● Email: Use this option to send an email when the selected notification condition occurs. This
option requires a valid email address in the Notification Email Address: field.
NOTE: To use the email notification feature, first configure the email feature on the printer.
● Print: Use this option to print the notification when the selected notification condition occurs.
NOTE: Select Include Thumbnail for either notification option to include a thumbnail image of
the first page of the scanned page of the job.
Step two: Enable Scan to SharePoint and create a Scan to SharePoint Quick Set
95
11. Click Next.
12. Select options from the Scan Settings page, and then click Next. For more information, see Table
6-12 Scan settings for Scan to SharePoint on page 97.
13. Select options from the File Settings page, and then click Next. For more information, see Table
6-13 File settings for Scan to SharePoint on page 98.
14. Review the summary of settings. Click Finish to save the Quick Set or click Previous to edit the
settings.
Scan a file directly to a SharePoint site
Follow the steps to scan a document directly to a SharePoint site.
1. Place the document face-down on the scanner glass, or place it face-up in the document feeder
and adjust the paper guides to fit the size of the document.
2. From the Home screen on the printer control panel, navigate to the Scan application, select the
Scan icon, and then select Scan to SharePoint®.
NOTE: It might be necessary to sign in to the printer to use this feature.
3. Under Quick Sets, touch Select, select a Quick Set, and then select Load.
4. Touch the File Name: text field to open a keyboard. Type the name for the file using either the
on-screen keyboard or the physical keyboard, and touch the Enter button .
5. Touch Options to view and configure settings for the document.
6. Touch the right pane of the screen to preview the document. In the preview screen, use the buttons
on the right of the screen to adjust the preview options and to rearrange, rotate, insert, or remove
pages.
Table 6-11
Buttons on the right side of the preview pane
Button Description
Use these buttons to toggle between single-page view and thumbnail view. More options are
available in thumbnail view than in single-page view.
Use these buttons to zoom in or out on the selected page.
NOTE: Select only one page at a time to use these buttons.
Use this button to rotate the page 180 degrees.
NOTE: This button is available only in the thumbnail view.
96 Chapter 6 Scan
Table 6-11 Buttons on the right side of the preview pane (continued)
Button Description
Use this button to delete the selected pages.
NOTE: This button is available only in the thumbnail view.
Use these buttons to rearrange the pages within the document. Select one or more pages and
move them to the left or right.
NOTE: These buttons are available only in the thumbnail view.
Use this button to add a page to the document. The printer prompts to scan additional pages.
Use this button to clear the changes made in the preview and start over.
Touch this button to collapse the preview screen and return to the Copy screen.
7. When the document is ready, select Send to save it to the SharePoint location.
Quick Set scan settings and options for Scan to SharePoint
Review the settings and options available in the Quick Set Wizard when adding, editing, or copying a
Scan to SharePoint Quick Set.
Table 6-12
Scan settings for Scan to SharePoint
Feature Description
Original Size Select the page size of the original document.
Original Sides Select whether the original document is single-sided or double-sided.
Optimize Text/Picture Select to optimize for the output of a particular type of content.
Content Orientation Select the way the content of the original document is placed on the page: Portrait or
Landscape.
Background Cleanup Select a value to remove faint images from the background or to remove a light background
color.
Darkness Select a value to adjust the darkness of the file.
Contrast Select a value to adjust the contrast of the file.
Sharpness Select a value to adjust the sharpness of the file.
Image Preview Select whether to require or make optional a displayed preview of the job or to disable a
preview.
Quick Set scan settings and options for Scan to SharePoint 97
Table 6-12 Scan settings for Scan to SharePoint (continued)
Feature Description
Cropping Options Select whether or not to allow a job to be cropped and the type of cropping option.
Erase Edges Select this setting to specify the width of edge margins to be erased, in either inches or
millimeters, for the front side and back side of a job.
Table 6-13 File settings for Scan to SharePoint
Feature Description
File Name Prefix Set the default file name prefix used for files to be saved.
File Name Default file name for the file to be saved.
Select the User editable check box to make this setting editable at the printer control panel.
File Name Suffix Set the default file name suffix used for files to be saved.
Duplicate filename suffix default [filename]_YYYYMMDDT
File Name Preview Enter a file name, and then click the Update Preview button.
File Numbering Format Select a file name format for when the job is divided into multiple files.
Add numbering when job has
just one file (ex. _1–1)
Select this setting to add numbering to a file name when the job is only one file instead of
multiple files.
File Type Select the file format for the saved file.
Select the User editable check box to make this setting editable at the printer control panel.
High Compression (smaller
file)
Select this setting to compress the scanned file, which reduces the file size. However, the
scanning process for a High compression file might take longer than for a Normal compression
file.
PDF encryption If the file type is PDF, then this option encrypts the output PDF file. A password must be
specified as part of the encryption. The same password must be used to open the file. The user
will be prompted to enter a password prior to scanning their job if one has not been set prior to
starting the scan.
Resolution Set the resolution for the file. Higher resolution images have more dots per inch (dpi), so they
show more detail. Lower resolution images have fewer dots per inch and show less detail, but
the file size is smaller.
Quality and File Size Select the quality for the file. Higher-quality images require a larger file size than lower-quality
images, and they take more time to send.
Color/Black Specify whether copies are to be printed in color, black and gray, or black only
Suppress blank pages If the Suppress blank pages option is enabled, blank pages will be ignored.
Create Multiple Files Select this setting to scan pages into separate files based on a predetermined maximum
number of pages per file.
Set up Scan to USB Drive
Enable the Scan to USB feature, which allows you to scan directly to a USB flash drive.
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Chapter 6 Scan
Introduction
The printer has a feature that enables it to scan a document and save it to a USB flash drive. The feature
is not available until it has been configured through the HP Embedded Web Server (EWS).
Step one: Access the HP Embedded Web Server (EWS)
Open the EWS to start the setup process.
NOTE: The figure in this topic shows an EWS screen for a color printer. However, the procedure below
is valid for both color and mono printers.
1. From the Home screen on the printer control panel, touch the Information icon , and then touch
the Ethernet icon to display the IP address or host name.
2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the
computer.
Step two: Enable Scan to USB Drive
Enable Scan to USB Drive using the following steps.
1. Select the Security tab.
2. Scroll to Hardware Ports and make sure that Enable Host USB plug and play is enabled.
3. Select the Copy/Print tab for MFP models or the Print tab for SFP models.
Introduction
99
4. Select the Enable Save to USB check box.
5. Click Apply at the bottom of the page.
NOTE: Most devices ship with hard disk drives (HDDs) already installed. In some cases, additional
storage devices can be added via USB. Verify whether the Save to USB feature needs to be expanded
to USB and hard drive.
Step three: Configure the Quick Sets (optional)
Use the following steps to set up Quick Sets for Scan to USB Drive. Quick Sets are shortcut jobs that can
be accessed on the printer Home screen or within the Quick Sets application.
1. In the Scan to USB Drive area of the left navigation pane, click Quick Sets.
2. Select one of the following options:
● Select an existing Quick Set under Quick Sets Application in the table.
-OR-
● Click Add to start the Quick Set Wizard.
3. If you clicked Add, the Quick Sets Setup page opens. Complete the following information:
a. Quick Set Name: Enter a title for the new Quick Set.
b. Quick Set Description: Enter a description of the Quick Set.
c. Quick Set Start Option: To set how the Quick Set starts, click either Enter application, then
user presses Start or Start instantly when selected from the Home Screen.
4. Select a default location where scanned files are saved on USB storage devices inserted into the
USB port on the control panel, and then click Next. The default location options are:
● Save at root directory of the USB storage device.
● Create or place in this folder on the USB Storage Device — The path to the folder on the USB
storage device must be specified when using this file location option. A backslash \ must be
used to separate folder\subfolder names in the path.
5. Select an option from the Condition on Which to Notify: drop-down list, and then click Next.
This setting determines if, or how, users are notified when a Save To USB Quick Set job completes
or fails. The options for the Condition on Which to Notify: setting are:
● Do not notify
● Notify when job completes
● Notify only if job fails
6. Choose the Scan Settings for the Quick Set, and then click Next.
NOTE: For more information on the available scan settings, see Default scan settings for Scan to
USB Drive setup on page 101
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Chapter 6 Scan
7. Choose the File Settings for the Quick Set, and then click Next.
NOTE: For more information on the available file settings, see Default scan settings for Scan to
USB Drive setup on page 101
8. Review the summary of settings, and then click Finish to save the Quick Set, or click Previous to edit
the settings.
Default scan settings for Scan to USB Drive setup
Review the default settings for Scan to USB Drive setup.
Table 6-14 Scan settings for Scan to USB Drive setup
Feature Description
Original Size Select the page size of the original document.
Original Sides Select whether the original document is single-sided or double-sided.
Optimize Text/Picture Select to optimize for the output of a particular type of content.
Content Orientation Select the way the content of the original document is placed on the page: Portrait or
Landscape.
Background Cleanup Select a value to remove faint images from the background or to remove a light background
color.
Darkness Select a value to adjust the darkness of the file.
Contrast Select a value to adjust the contrast of the file.
Sharpness Select a value to adjust the sharpness of the file.
Image Preview Select whether to require or make optional a displayed preview of the job or to disable a
preview.
Cropping Options Select whether or not to allow a job to be cropped and the type of cropping option.
Erase Edges Select this setting to specify the width of edge margins to be erased, in either inches or
millimeters, for the front side and back side of a job.
Default file settings for Save to USB setup
Review the options for Save to USB setup.
Table 6-15
File settings for Save to USB setup
Option name Description
File Name Prefix Set the default file name prefix used for files saved to a network folder.
File Name Default file name for the file to be saved.
Select the User editable check box to make this setting editable at the printer control panel.
File Name Suffix Set the default file name suffix used for files saved to a network folder.
Duplicate filename suffix default [filename]_YYYYMMDDT
File Name Preview Enter a file name, and then click the Update Preview button.
File Numbering Format Select a file name format for when the job is divided into multiple files.
Default scan settings for Scan to USB Drive setup 101
Table 6-15 File settings for Save to USB setup (continued)
Option name Description
Add numbering when job has
just one file (ex. _1–1)
Select this setting to add numbering to a file name when the job is only one file instead of
multiple files.
File Type Select the file format for the saved file.
Select the User editable check box to make this setting editable at the printer control panel.
High Compression (smaller
file)
Select this setting to compress the scanned file, which reduces the file size. However, the
scanning process for a High compression file might take longer than for a Normal compression
file.
PDF encryption If the file type is PDF, then this option encrypts the output PDF file. A password must be
specified as part of the encryption. The same password must be used to open the file. The user
will be prompted to enter a password prior to scanning their job if one has not been set prior to
starting the scan.
Resolution Set the resolution for the file. Higher resolution images have more dots per inch (dpi), so they
show more detail. Lower resolution images have fewer dots per inch and show less detail, but
the file size is smaller.
Quality and File Size Select the quality for the file. Higher-quality images require a larger file size than lower-quality
images, and they take more time to send.
Color/Black Specify whether copies are to be printed in color, black and gray, or black only.
Suppress blank pages If the Suppress blank pages option is enabled, blank pages will be ignored.
Create Multiple Files Select this setting to scan pages into separate files based on a predetermined maximum
number of pages per file.
Scan to email
Scan a document directly to an email address or contact list. The scanned document is sent as an email
message attachment.
Introduction
The printer has a feature that enables it to scan a document and send it to one or more email addresses.
Scan to email
Use the following steps to scan a document directly to an email address or contact list.
1. Place the document face-down on the scanner glass, or place it face-up in the document feeder
and adjust the paper guides to fit the size of the document.
2. From the Home screen on the printer control panel, navigate to the Scan application, select the
Scan icon, and then select Scan to Email.
NOTE: If prompted, type your user name and password.
3. Touch the To field to open a keyboard.
NOTE: If you are signed in to the printer, your user name or other default information might appear
in the From field. If so, you might not be able to change it.
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4. Specify the recipients by using one of these methods:
● Use the keypad to enter the address in the To field.
To send to multiple addresses, separate the addresses with a semicolon, or select the Enter
button on the touchscreen keyboard after typing each address.
● Use a contact list as follows:
a. Select the Contacts button that is next to the To field to open the Contacts screen.
b. Select the appropriate contact list.
c. Select a name or names from the list of contacts to add to the recipients list, and then
select Add.
5. Complete the Subject, File Name, and Message fields by touching the field and using the
touchscreen keyboard to enter information. Select the Close button whenever you need to
close the keyboard.
6. To load a Quick Set, select Load, select the Quick Set, and then select Load under the Quick Sets
list.
NOTE: Quick Sets are predefined settings for various types of output, such as Text, Photograph,
and High Quality. You can select a Quick Set to view the description.
7. To configure settings, such as File Type and Resolution, Original Sides, and Content Orientation,
select Options in the lower left corner, and then select the settings from the Options menus. Select
Done if prompted.
8. Optional Preview: Touch the right pane of the screen to preview the document. You can use the
Expand and Collapse buttons on the left side of the preview pane to expand and collapse the
preview screen.
Table 6-16
Buttons on the left side of the preview pane
Button Description
Expand the preview screen.
Collapse the preview screen.
Use the buttons on the right of the screen to adjust the preview options and to rearrange, rotate,
insert, or remove pages.
Scan to email
103
Table 6-17 Buttons on the right side of the preview pane
Button Description
Use these buttons to toggle between single-page view and thumbnail view. More options are
available in thumbnail view than in single-page view.
Use these buttons to zoom in or out on the selected page.
NOTE: Select only one page at a time to use these buttons.
Use this button to rotate the page 180 degrees.
NOTE: This button is available only in the thumbnail view.
Use this button to delete the selected pages.
NOTE: This button is available only in the thumbnail view.
Use these buttons to rearrange the pages within the document. Select one or more pages and
move them to the left or right.
NOTE: These buttons are available only in the thumbnail view.
Use this button to add a page to the document. The printer prompts to scan additional pages.
Use this button to clear the changes made in the preview and start over.
Touch this button to collapse the preview screen and return to the Copy screen.
9. When the document is ready, select Send to email it.
NOTE: The printer might prompt you to add the email address to the contact list.
104
Chapter 6 Scan
Scan to network folder
Scan a document and save it to a folder on the network.
Introduction
The printer can scan a file and save it in a shared folder on the network.
Scan to network folder
Use this procedure to scan a document and save it to a network folder.
NOTE: You might be required to sign in to the printer to use this feature.
1. Place the document face-down on the scanner glass, or place it face-up in the document feeder
and adjust the paper guides to fit the size of the document.
2. From the Home screen on the printer control panel, navigate to the Scan application, select the
Scan icon, and then select Scan to Network Folder.
3. Specify a folder destination. Folder options must first be configured by the printer administrator.
● To select a folder location that the administrator already set up, select Load under Quick Sets
and Defaults, select the folder, and then select Load.
● To specify a new folder location, touch the Folder Paths field to open a touchscreen keyboard,
type the path to the folder, and then select the Enter button . Enter user credentials if
prompted and then select Save to save the path.
NOTE: Use this format for the path: \\server\folder, where “server” is the name of the
server that hosts the shared folder, and “folder” is the name of the shared folder. If the folder is
nested inside other folders, complete all necessary segments of the path to reach the folder.
For example: \\server\folder\folder
NOTE: The Folder Paths field might have a pre-defined path, and it might not be editable. In
this situation, the administrator has configured this folder for common access.
4. Touch the File Name text field to open a touchscreen keyboard, type the name for the file, and then
select the Enter button .
5. To configure settings, such as File Type and Resolution, Original Sides, and Content Orientation,
select Options in the lower left corner, and then select the settings from the Options menus. Select
Done for each setting if prompted.
6. Optional Preview: Touch the right pane of the screen to preview the document. You can use the
Expand and Collapse buttons on the left side of the preview pane to expand and collapse the
preview screen.
Table 6-18
Buttons on the left side of the preview pane
Button Description
Expand the preview screen.
Scan to network folder 105
Table 6-18 Buttons on the left side of the preview pane (continued)
Button Description
Collapse the preview screen.
Use the buttons on the right of the screen to adjust the preview options and to rearrange, rotate,
insert, or remove pages.
Table 6-19
Buttons on the right side of the preview pane
Button Description
Use these buttons to toggle between single-page view and thumbnail view. More options are
available in thumbnail view than in single-page view.
Use these buttons to zoom in or out on the selected page.
NOTE: Select only one page at a time to use these buttons.
Use this button to rotate the page 180 degrees.
NOTE: This button is available only in the thumbnail view.
Use this button to delete the selected pages.
NOTE: This button is available only in the thumbnail view.
Use these buttons to rearrange the pages within the document. Select one or more pages and
move them to the left or right.
NOTE: These buttons are available only in the thumbnail view.
Use this button to add a page to the document. The printer prompts to scan additional pages.
106 Chapter 6 Scan
Table 6-19 Buttons on the right side of the preview pane (continued)
Button Description
Use this button to clear the changes made in the preview and start over.
Touch this button to collapse the preview screen and return to the Copy screen.
7. When the document is ready, select Send to save the file to the network folder.
Scan to SharePoint
Scan a document directly to a SharePoint site.
Introduction
If you have a workflow-equipped printer, you can scan a document and send it to a SharePoint site.
This feature eliminates the need to scan the documents to a network folder, USB flash drive, or email
message, and then manually upload the files to the SharePoint site.
Scan to SharePoint supports all scanning options, including the ability to scan documents as images or
use the OCR features to create text files or searchable PDFs.
NOTE: Before you can scan to SharePoint, your printer administrator or IT department must use the
HP Embedded Web Server to enable the feature and set it up.
Scan to SharePoint
Use the following steps to scan a document directly to a SharePoint site.
1. Place the document face-down on the scanner glass, or place it face-up in the document feeder
and adjust the paper guides to fit the size of the document.
2. From the Home screen on the printer control panel, navigate to the Scan application, select the
Scan icon, and then select Scan to SharePoint®.
NOTE: It might be necessary to sign in to the printer to use this feature.
3. Under Quick Sets, touch Select, select a Quick Set, and then select Load.
4. Select the File Name: text field to open a keyboard. Type the name for the file, and then select the
enter button .
5. To configure settings, such as File Type and Resolution, Sides, and Content Orientation, select
Options in the lower left corner, and then select the settings from the Options menus. Select Done
if prompted.
Scan to SharePoint
107
6. Optional Preview: Touch the right pane of the screen to preview the document. You can use the
Expand and Collapse buttons on the left side of the preview pane to expand and collapse the
preview screen.
Table 6-20 Buttons on the left side of the preview pane
Button Description
Expand the preview screen.
Collapse the preview screen.
Use the buttons on the right of the screen to adjust the preview options and to rearrange, rotate,
insert, or remove pages.
Table 6-21
Buttons on the right side of the preview pane
Button Description
Use these buttons to toggle between single-page view and thumbnail view. More options are
available in thumbnail view than in single-page view.
Use these buttons to zoom in or out on the selected page.
NOTE: Select only one page at a time to use these buttons.
Use this button to rotate the page 180 degrees.
NOTE: This button is available only in the thumbnail view.
Use this button to delete the selected pages.
NOTE: This button is available only in the thumbnail view.
108 Chapter 6 Scan
Table 6-21 Buttons on the right side of the preview pane (continued)
Button Description
Use these buttons to rearrange the pages within the document. Select one or more pages and
move them to the left or right.
NOTE: These buttons are available only in the thumbnail view.
Use this button to add a page to the document. The printer prompts to scan additional pages.
Use this button to clear the changes made in the preview and start over.
Touch this button to collapse the preview screen and return to the Copy screen.
7. When the document is ready, select Send to save it to the SharePoint location.
Scan to USB drive
Scan a document directly to a USB drive.
Introduction
The printer can scan a file and save it to a USB flash drive.
Scan to USB drive
Use the following steps to scan a document directly to a USB drive.
NOTE: You might be required to sign in to the printer to use this feature.
1. Place the document face-down on the scanner glass, or place it face-up in the document feeder
and adjust the paper guides to fit the size of the document.
2. Insert the USB drive into the USB port near the printer control panel.
3. From the Home screen on the printer control panel, navigate to the Scan application, select the
Scan icon, and then select Scan to USB Drive.
4. Select the USB drive under Destination, and then select the save location (either the root of the
USB drive or an existing folder).
5. Touch the File Name text field to open a touchscreen keyboard, type the name for the file, and then
select the Enter button .
Scan to USB drive
109
6. To configure settings, such as File Type and Resolution, Original Sides, and Content Orientation,
select Options in the lower left corner, and then select the settings from the Options menus. Select
Done if prompted.
7. Optional Preview: Touch the right pane of the screen to preview the document. You can use the
Expand and Collapse buttons on the left side of the preview pane to expand and collapse the
preview screen.
Table 6-22 Buttons on the left side of the preview pane
Button Description
Expand the preview screen.
Collapse the preview screen.
Use the buttons on the right of the screen to adjust the preview options and to rearrange, rotate,
insert, or remove pages.
Table 6-23
Buttons on the right side of the preview pane
Button Description
Use these buttons to toggle between single-page view and thumbnail view. More options are
available in thumbnail view than in single-page view.
Use these buttons to zoom in or out on the selected page.
NOTE: Select only one page at a time to use these buttons.
Use this button to rotate the page 180 degrees.
NOTE: This button is available only in the thumbnail view.
Use this button to delete the selected pages.
NOTE: This button is available only in the thumbnail view.
110 Chapter 6 Scan
Table 6-23 Buttons on the right side of the preview pane (continued)
Button Description
Use these buttons to rearrange the pages within the document. Select one or more pages and
move them to the left or right.
NOTE: These buttons are available only in the thumbnail view.
Use this button to add a page to the document. The printer prompts to scan additional pages.
Use this button to clear the changes made in the preview and start over.
Touch this button to collapse the preview screen and return to the Copy screen.
8. When the document is ready, select Save to save the file to the USB drive.
Use HP JetAdvantage business solutions
HP JetAdvantage solutions are workflow and printing solutions that are easy to use, and both network-
and cloud-based. HP JetAdvantage solutions are designed to help businesses of all types, including
healthcare, financial services, manufacturing, and public sector, manage a fleet of printers and
scanners.
HP JetAdvantage Solutions include:
● HP JetAdvantage Security solutions
● HP JetAdvantage Management solutions
● HP JetAdvantage Workflow solutions
● HP JetAdvantage Mobile Printing solutions
For more information about HP JetAdvantage business workflow and printing solutions, go to
www.hp.com/go/PrintSolutions.
Additional scan tasks
Locate information on the Web for performing common scan tasks.
Go to www.hp.com/support/ljM634MFP, www.hp.com/support/ljM635MFP, or www.hp.com/support/
ljM636MFP.
Instructions are available for performing specific scan tasks, such as the following:
Use HP JetAdvantage business solutions
111
● Copy or scan pages from books or other bound documents
● Send a scanned document to a folder in the printer memory
● Copy or scan both sides of an identification card
● Copy or scan a document into a booklet format
112 Chapter 6 Scan
Fax7
Configure the fax features, and send and receive faxes using the printer.
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljM634MFP, www.hp.com/support/ljM635MFP, or www.hp.com/support/ljM636MFP.
For more information:
HP's all-inclusive help for the printer includes the following information:
● Install and configure
● Learn and use
● Solve problems
● Download software and firmware updates
● Join support forums
● Find warranty and regulatory information
Set up fax
Set up the fax features for the printer.
Introduction
This information applies to fax and Flow models, or to other printers when an optional analog fax
accessory has been installed. Before continuing, connect the printer to a phone line (for analog fax) or to
an Internet or network fax service.
Set up fax by using the printer control panel
Configure the fax features using the control panel.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then
select the Settings icon.
2. Open the following menus:
a. Fax
b. Internal Fax Modem Setup
NOTE: If the Internal Fax Modem Setup menu does not appear in the menu listing, LAN or
Internet fax might be enabled. When LAN or Internet fax is enabled, the analog fax accessory
is disabled and the Internal Fax Modem Setup menu does not display. Only one fax feature,
either LAN fax, analog fax, or Internet fax, can be enabled at a time. To use analog fax when
LAN fax is enabled, use the HP Embedded Web Server to disable LAN fax.
3. Select the location from the list on the right side of the screen, and then select Next.
Fax
113
4. Touch the Company Name text field, and use the keypad to type the company name.
5. Touch the Fax Number text field, and use the keypad to type the sending fax number. Select Next.
6. Verify that the date and time settings are correct. Make changes as necessary, and then select
Next.
7. If a dialing prefix is required for sending faxes, touch the Dialing Prefix text field, and use the keypad
to enter the number.
8. Review all the information on the left pane, and then select Finish to complete the fax setup.
Change fax configurations
Change or update fax settings.
NOTE: The settings configured using the control panel override any settings made in the HP
Embedded Web Server.
Fax dialing settings
Use the following steps to change the fax dialing settings.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then
select the Settings icon.
2. Open the following menus:
a. Fax
b. Fax Send Settings
c. Fax Dialing Settings
3. Configure any of the following settings, and then select Done.
Table 7-1
Fax dialing settings
Menu item Description
Redial on Error The Redial on Error feature sets the number of times a fax number will be
redialed when an error occurs during a fax transmission.
Redial on No Answer The Redial on No Answer setting selects the number of times the fax accessory
redials if the number dialed does not answer. The number of retries is either 0
to 1 (used in the U.S.) or 0 to 2, depending on the location setting. The interval
between retries is set by the Redial Interval setting.
Redial on Busy The Redial on Busy setting selects the number of times (0 through 9) the fax
accessory redials a number when the number is busy. The interval between
retries is set by the Redial Interval setting.
Redial Interval The Redial Interval setting selects the number of minutes between retries if the
number dialed is busy or not answering, or if an error occurs.
NOTE: You might observe a redial message on the control panel when both the
Redial on Busy and Redial on No Answer settings are set to off. This occurs
when the fax accessory dials a number, establishes a connection, and then
loses the connection. As a result of this error condition, the fax accessory
performs three automatic redial attempts regardless of the redial settings.
During this redial operation, a message displays on the control panel to indicate
that a redial is in progress.
114 Chapter 7 Fax
Table 7-1 Fax dialing settings (continued)
Menu item Description
Fax Send Speed The Fax Send Speed setting sets the modem bit rate (measured in bits per
second) of the Analog Fax modem while sending a fax.
● Fast (v.34 – 33.6k)
● Medium (v.17 – 14.4k)
● Slow (v.29 – 9.6k)
Line Monitor Volume Use the Line Monitor Volume setting to control the printer's dialing volume level
when sending faxes.
Dialing Mode The Dialing Mode setting sets the type of dialing that is used: either tone (touch-
tone phones) or pulse (rotary-dial phones).
Dialing Prefix The Dialing Prefix setting allows you to enter a prefix number (such as a "9" to
access an outside line) when dialing. This prefix number is automatically added
to all phone numbers when dialed.
Detect Dial Tone The Detect Dial Tone setting determines whether the fax checks for a dial tone
before sending a fax.
General fax send settings
Use the following steps to change the fax send settings.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then
select the Settings icon.
2. Open the following menus:
a. Fax
b. Fax Send Settings
c. General Fax Send Settings
3. Configure any of the following settings, and then select Done.
Table 7-2
Fax send settings
Menu item Description
Fax Number Confirmation When the Fax Number Confirmation feature is enabled, the fax number must be
entered twice to ensure that it was entered correctly. The feature is disabled by
default.
PC Fax Send Use the PC Fax Send feature to send faxes from a PC. This feature is enabled by
default.
General fax send settings 115
Table 7-2 Fax send settings (continued)
Menu item Description
Error Correction Mode Normally, the fax accessory monitors the signals on the telephone line while it
is sending or receiving a fax. If the fax accessory detects an error during the
transmission and the Error Correction Mode setting is on, the fax accessory can
request that the error portion of the fax be sent again.
The Error Correction Mode feature is enabled by default. You should turn it off
only if you are having trouble sending or receiving a fax and if you are willing
to accept the errors in the transmission and a probable quality reduction in the
image. Turning off the setting might be useful when you are trying to send a fax
overseas or receive one from overseas, or if you are using a satellite telephone
connection.
NOTE: Some VoIP providers might suggest turning off the Error Correction
Mode setting. However, this is not usually necessary.
Fax Header Use the Fax Header feature to control whether the header is appended to the
top, and content is shifted down, or if the header is overlaid on top of the
previous header.
Fax receive settings
Use the following steps to change the fax receive settings.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then
select the Settings icon.
2. Open the following menus:
a. Fax
b. Fax Receive Settings
c. Fax Receive Setup
3. Configure any of the following settings, and then select Done.
Table 7-3
Fax receive settings
Menu item Description
Receive Mode The Receive Mode setting determines how the fax accessory receives fax jobs.
Select one of the following options:
● Automatic
● TAM
● Fax/Tel
● Manual
Rings to Answer The Rings to Answer setting determines the number of times the phone rings
before the call is answered by the fax accessory.
NOTE: The default range for the available options for the Rings to Answer
setting is location-specific. The range of possible Rings to Answer options is
limited by location.
If the fax accessory is not answering, and the Rings to Answer setting is 1, try
increasing it to 2.
Ring Volume The Ring Volume setting allows you to adjust the ringer volume.
116 Chapter 7 Fax
Table 7-3 Fax receive settings (continued)
Menu item Description
Fax Receive Speed Touch the Fax Receive Speed drop-down menu and select one of the following
options:
● Fast (v.34 – 33.6k)
● Medium (v.17 – 14.4k)
● Slow (v.29 – 9.6k)
Extension Phone This setting allows you use a separate telephone in conjunction with the fax
functions.
Allow Reprinting This setting allows you to reprint received faxes.
Receive to PC This setting allows you to receive faxes directly to your computer.
Fax Polling This setting allows you to enable or disable the fax polling function.
Fax/Tel Ring Time This setting determines the number of times the phone rings before the fax/tel
mode initiates.
Send a fax
Use the following steps to send a fax from the printer.
1. Place the document face-down on the scanner glass, or place it face-up in the document feeder
and adjust the paper guides to fit the size of the document.
2. From the Home screen on the printer control panel, navigate to the Fax application, and then select
the Fax icon. You might be prompted to type a user name and password.
3. Specify the recipients using one of these methods:
● Use the keypad to enter the recipient or recipients.
Touch the Fax Recipients text field, and then use the keypad to enter the fax number. To send to
multiple fax numbers, separate the numbers with a semicolon, or select the Enter button on
the touchscreen keyboard after typing each number.
● Use a contact list as follows:
a. Select the Contacts button that is next to the Fax Recipients field to open the Contacts
screen.
b. Select the appropriate contact list.
c. Select a name or names from the list of contacts to add to the recipients list, and then
select Add.
4. To load a Quick Set, select Load, select the Quick Set, and then select Load under the Quick Sets
list.
NOTE: Quick Sets are predefined settings for various types of output, such as Text, Photograph,
and High Quality. You can select a Quick Set to view the description.
5. To configure settings, such as Resolution, Sides, and Content Orientation, select Options in the
lower left corner, and then select the settings from the Options menus. Select Done if prompted.
Send a fax
117
6. Optional Preview: Touch the right pane of the screen to preview the document. You can use the
Expand and Collapse buttons on the left side of the preview pane to expand and collapse the
preview screen.
Table 7-4 Buttons on the left side of the preview pane
Button Description
Expand the preview screen.
Collapse the preview screen.
Use the buttons on the right of the screen to adjust the preview options and to rearrange, rotate,
insert, or remove pages.
Table 7-5
Buttons on the right side of the preview pane
Button Description
Use these buttons to toggle between single-page view and thumbnail view. More options are
available in thumbnail view than in single-page view.
Use these buttons to zoom in or out on the selected page.
NOTE: Select only one page at a time to use these buttons.
Use this button to rotate the page 180 degrees.
NOTE: This button is available only in the thumbnail view.
Use this button to delete the selected pages.
NOTE: This button is available only in the thumbnail view.
118 Chapter 7 Fax
Table 7-5 Buttons on the right side of the preview pane (continued)
Button Description
Use these buttons to rearrange the pages within the document. Select one or more pages and
move them to the left or right.
NOTE: These buttons are available only in the thumbnail view.
Use this button to add a page to the document. The printer prompts to scan additional pages.
Use this button to clear the changes made in the preview and start over.
Touch this button to collapse the preview screen and return to the Copy screen.
7. When the document is ready, select Send to send the fax.
Create a fax printing schedule
Faxes print automatically upon receipt, but they can also be stored and printed on a schedule that you
determine. After you create the schedule, you can enable or disable the schedule as needed.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then
select the Settings icon.
2. Open the following menus:
a. Fax
b. Fax Receive Settings
c. Fax Printing Schedule
3. Under Incoming Fax Options, select Use Schedule.
4. Select New Event.
5. Select an option under Event Type.
● Begin Printing
● Begin Storing
6. Choose a time and the day. You can select multiple days.
7. Select Save. To add another event, repeat steps 4 – 6.
8. Select Done to enable the fax printing schedule.
Create a fax printing schedule
119
Block incoming faxes
Use the fax block list setting to create a list of blocked phone numbers. When a fax is received from a
blocked phone number, the fax is not printed and is immediately deleted from memory.
Create a list of blocked fax numbers
Use the following steps to create the list of fax numbers to block.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then
select the Settings icon.
2. Open the following menus:
a. Fax
b. Fax Receive Settings
c. Blocked Fax Numbers
3. Use one of the following options to add a number to the list:
● Select Add Last Sender.
● Select the New Fax Number field, type the number on the keypad that appears, and then
select the Enter button . To add additional numbers, type the number and select the Enter
button .
4. Select Done.
Delete numbers from the list of blocked fax numbers
Use the following steps to remove numbers from the list of blocked fax numbers.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then
select the Settings icon.
2. Open the following menus:
a. Fax
b. Fax Receive Settings
c. Blocked Fax Numbers
3. Select one or more existing fax numbers in the list, or select Select All if you want to remove all the
numbers.
4. Select the Trash button , and then select Delete on the confirmation prompt.
Additional fax tasks
Locate information on the Web for performing common fax tasks.
Go to www.hp.com/support/ljM634MFP, www.hp.com/support/ljM635MFP, or www.hp.com/support/
ljM636MFP.
Instructions are available for fax tasks, such as the following:
120
Chapter 7 Fax
● Create and manage fax speed dial lists
● Configure fax billing codes
● Use a fax printing schedule
● Block incoming faxes
● Fax archiving and forwarding
Additional fax tasks 121
Manage the printer8
Utilize management tools, configure security and energy-conservation settings, and manage firmware
updates for the printer.
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljM634MFP, www.hp.com/support/ljM635MFP, or www.hp.com/support/ljM636MFP.
For more information:
HP's all-inclusive help for the printer includes the following information:
● Install and configure
● Learn and use
● Solve problems
● Download software and firmware updates
● Join support forums
● Find warranty and regulatory information
Advanced configuration with the HP Embedded Web Server
(EWS)
Use the HP Embedded Web Server to manage advanced printing functions.
Introduction
Use the HP Embedded Web Server to manage printing functions from a computer instead of the printer
control panel.
● View printer status information
● Determine the remaining life for all supplies and order new ones
● View and change tray configurations
● View and change the printer control-panel menu configuration
● View and print internal pages
● Receive notification of printer and supplies events
● View and change network configuration
The HP Embedded Web Server works when the printer is connected to an IP-based network. The
HP Embedded Web Server does not support IPX-based printer connections. Internet access is not
needed to open and use the HP Embedded Web Server.
122
Chapter 8 Manage the printer
When the printer is connected to the network, the HP Embedded Web Server is automatically available.
NOTE: The HP Embedded Web Server is not accessible beyond the network firewall.
How to access the HP Embedded Web Server (EWS)
Use the following steps to open the Embedded Web Server.
1. From the Home screen on the printer control panel, touch the Information icon , and then touch
the Ethernet icon to display the IP address or host name.
2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS web page
opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the
computer.
To use the HP Embedded Web Server, the browser must meet the following requirements:
Windows® 7
● Internet Explorer (version 8.x or greater)
● Google Chrome (version 34.x or greater)
● Firefox (version 20.x or greater)
Windows® 8 or greater
● Internet Explorer (version 9.x or greater)
● Google Chrome (version 34.x or greater)
● Firefox (version 20.x or greater)
Windows 10 or greater
● Microsoft Edge (version 93 or greater)
● Internet Explorer (version 9.x or greater)
● Google Chrome (version 34.x or greater)
● Firefox (version 20.x or greater)
macOS
● Safari (version 5.x or greater)
● Google Chrome (version 34.x or greater)
Linux
How to access the HP Embedded Web Server (EWS)
123
● Google Chrome (version 34.x or greater)
● Firefox (version 20.x or greater)
HP Embedded Web Server features
Learn about the HP Embedded Web Server (EWS) features available on each tab.
Figure 8-1 EWS Tabs
NOTE: Copy/Print, Scan/Digital Send, and Fax tabs only appear for multi-function printers (MFPs). A
Print tab appears for single-function printers (SFPs).
Information
tab
Refer to the table for settings in the Information tab.
Table 8-1
HP Embedded Web Server Information tab
Menu Description
Device Status Shows the printer status and shows the estimated life remaining of HP supplies. The
page also shows the type and size of paper set for each tray. To change the default
settings, click the Change Settings link.
Job Log Provides a list of the jobs that have been processed.
Configuration Page Shows the information found on the configuration page.
Supplies Status Page Shows the status of the supplies for the printer.
Event Log Page Shows a list of all printer events and errors. Use the HP Instant Support link (in the
Other Links area on all HP Embedded Web Server pages) to connect to a set of
dynamic web pages that help solve problems. These pages also show additional
services available for the printer.
Usage Page Shows a summary of the number of pages the printer has printed, grouped by size,
type, and paper print path.
Device Information Shows the printer network name, address, and model information. To customize
these entries, click the Device Information menu on the General tab.
124 Chapter 8 Manage the printer
Table 8-1 HP Embedded Web Server Information tab (continued)
Menu Description
Control Panel Snapshot Shows an image of the current screen on the control panel display.
Remote Control-Panel Provides a way to troubleshoot or manage the printer from a browser window on a
desktop or laptop.
Print Allows the user to send a print-ready file to the printer to be printed.
Printable Reports and Pages Lists the internal reports and pages for the printer. Select one or more items to print.
Open Source Licenses Shows a summary of the licenses for open source software programs that can be
used with the printer.
General tab
Refer to the table for settings in the General tab.
Table 8-2
HP Embedded Web Server General tab
Menu Description
Control Panel Customization Reorder, show, or hide features on the control-panel display.
Change the default display language and keyboard layouts.
Quick Sets Configure jobs that are available in the Quick Sets area of the Home screen on the
printer control panel.
Alerts Set up email alerts for various printer and supplies events.
Control Panel Settings App Shows the Settings app options that are available on the printer control panel.
General Settings Configure how the printer recovers from jams and other general printer settings.
AutoSend Configure the printer to send automated emails regarding printer configuration and
supplies to specific email addresses.
Edit Other Links Add or customize a link to another website. This link displays in the footer area on all
HP Embedded Web Server pages.
Ordering Information Enter information about ordering replacement toner cartridges. This information
displays on the supplies status page.
Device Information Name the printer and assign an asset number to it. Enter the name of the primary
contact who will receive information about the printer.
Language Set the language in which to display the HP Embedded Web Server information.
Firmware Upgrade Download and install printer firmware upgrade files.
Date/Time Settings Set the date and time or synchronize with a network time server.
Energy Settings Set or edit a wake time, sleep time, and sleep delay for the printer. Set a different
schedule for each day of the week and for holidays.
Set which interactions with the printer cause it to wake from sleep mode.
Back up and Restore Create a backup file that contains printer and user data. If necessary, use this file to
restore data to the printer.
Reset Factory Settings Restore printer settings to the factory defaults.
Solution Installer Install or remove third-party software packages that extend or modify the
functionality of the printer.
General tab 125
Table 8-2 HP Embedded Web Server General tab (continued)
Menu Description
Job Statistics Settings Provides connection information about third-party job-statistics services, or enables
local serverless device job accounting.
Quota Settings Provides connection information about third-party job-quota services, or enables
local device quota service.
Other Links list
Configure which links display in the footer of the HP Embedded Web Server by using the Edit Other Links
menu on the General tab.
NOTE: The following are the default links.
Table 8-3
HP Embedded Web Server Other Links list
Menu Description
HP Instant Support Connect to the HP website to find solutions to printer problems.
Shop for Supplies Connect to the HP website for information on purchasing original HP supplies, such
as cartridges and paper.
Product Support Connect to the support site for the printer to search for help on various topics.
Copy/Print tab
Refer to the table for settings in the Copy/Print tab.
Table 8-4
HP Embedded Web Server Copy/Print tab
Menu Description
Print from USB Drive Settings Enable or disable the Print from USB Drive menu on the control panel.
Manage Stored Jobs Enable or disable the ability to store jobs in the printer memory.
Configure job-storage options.
Default Print Options Configure the default options for print jobs.
Restrict Color
(Color printers only)
Permit or restrict color printing and copying.
Specify permissions for individual users or for jobs that are sent from specific
software programs.
PCL and PostScript Settings Adjust the PCL and PostScript settings for all print jobs, including copy jobs and
received faxes.
Print Quality Configure the print quality settings, including color adjustment, image registration,
and allowed paper types.
Copy Settings Configure the default options and Quick Sets for copy jobs.
NOTE: If job-specific copy setting options are not set from the control panel at the
start of a job, the default settings will be used for the job.
126 Chapter 8 Manage the printer
Table 8-4 HP Embedded Web Server Copy/Print tab (continued)
Menu Description
Expert Copy Enable or disable Expert Copy and set the initial copy view.
The Expert Copy feature is available only on some HP MFPs with larger control
panels, and is available in FutureSmart 4 firmware 24.7.3 release or later.
Manage Trays Configure settings for paper trays.
Manage Stapler/Stacker Configure settings for the stapler/stacker for printers that have this feature.
Scan/Digital Send tab
Refer to the table for settings in the Scan/Digital Send tab.
Table 8-5
HP Embedded Web Server Scan/Digital Send tab
Menu Description
Email Setup Configure the default email settings for digital sending, including the following:
● Settings for the outgoing mail (SMTP) server
● Settings for Email Quick Sets jobs
● Default message settings, such as the "From" address and the subject line
● Settings for digital signatures and encryption
● Settings for email notifications
● Default scan settings for email jobs
● Default file settings for email jobs
Scan to Network Folder Configure the network folder settings for digital sending, including the following:
● Settings for Quick Sets jobs saved in a network folder
● Settings for notifications
● Default scan settings for jobs saved in a network folder
● Default file settings for jobs saved in a network folder
Scan to SharePoint® Configure the SharePoint settings for digital sending, including the following:
● Settings for Quick Sets jobs saved in a document library on the SharePoint site
● Default settings for jobs saved in a document library on the SharePoint site
Scan to USB Drive Configure the USB settings for digital sending, including the following:
● Settings for Quick Sets jobs saved on a USB flash drive
● Settings for notifications
● Default scan settings for jobs saved on a USB flash drive
● Default file settings for jobs saved on a USB flash drive
Scan/Digital Send tab 127
Table 8-5 HP Embedded Web Server Scan/Digital Send tab (continued)
Menu Description
Contacts Manage contacts, including the following:
● Add email addresses into the printer one at a time.
● Import a large list of frequently-used email addresses on to the printer all at
once, rather than adding them one at a time.
● Export contacts from the printer into a .CSV file on the computer to use as a
data backup, or import the records onto another HP printer.
● Edit email addresses that have already been saved in the printer.
Preferences Manage general scanning settings.
Email and Scan to Network Folder Quick
Setup Wizards
Configure the printer to send scanned images as email attachments.
Configure the printer to save scanned images to network-folder Quick Sets. Quick
Sets provide easy access to files saved on the network.
Digital Sending Software Setup Configure settings related to using optional Digital Sending software.
Fax tab
Refer to the table for settings in the Fax tab.
Table 8-6
HP Embedded Web Server Fax tab
Menu Description
Fax Send Setup Configure settings for sending faxes, including the following:
● Default settings for outgoing faxes
● Settings for fax Quick Sets jobs
● Settings for notifications
● Default setting for sending faxes using the internal fax modem
● Settings for using a LAN fax service
● Settings for using an Internet fax service
Fax Speed Dials Manage speed dials, including the following:
● Import .CSV files containing email addresses, fax numbers, or user records, so
that they can be accessed on this printer.
● Export email, fax, or user records from the printer into a file on the computer to
use as a data backup, or import the records onto another HP printer.
Fax Receive Setup Configure default print options for incoming faxes, and set up a fax printing
schedule.
Fax Archive and Forwarding Enable or disable fax archiving and fax forwarding, and configure basic settings for
each:
● Fax archiving is a method to send a copy of all incoming and outgoing faxes to
an email address, a network folder, or an FTP server.
● Fax forwarding is a method to forward incoming faxes to a different fax device.
Fax Activity Log Contains a list of the faxes that have been sent from or received by this printer.
128 Chapter 8 Manage the printer
Supplies tab
Refer to the table for settings in the Supplies tab.
Table 8-7 HP Embedded Web Server Supplies tab
Menu Description
Manage Supplies Configure how the printer reacts when supplies reach a Very Low state.
Troubleshooting tab
Refer to the table for settings in the Troubleshooting tab.
Table 8-8
HP Embedded Web Server Troubleshooting tab
Menu Description
General Troubleshooting Use the following options as appropriate:
● Reports and Tests area: Select and print several types of reports and tests.
Some reports can be viewed in the Embedded Web Server by clicking the View
button.
● Fax Tools area: Configure settings for fax troubleshooting. (MFP and Digital
Sender products with HP analog fax accessory only)
● OXPd Troubleshooting area: Enable or disable the Allow a Non-Secure
Connection for Web Services option
● Auto Recovery area: Enable or disable the Enable Auto Recovery option, which
allows the printer to auto recover from errors that might require the power to
be turned off and on (for example, a 49 error).
Online Help Link to HP cloud-based online help to assist in troubleshooting printing issues.
Diagnostic Data
NOTE: This item is available only if an
administrator password is set from the
Security tab.
Export printer information to a file that can be useful for HP technical support to use
for detailed problem analysis.
Calibration/Cleaning
(Color LaserJet printers only)
Enable the automatic cleaning feature, create and print the cleaning page, and
select an option to calibrate the printer immediately.
Reset Factory Settings Restore printer settings to factory defaults.
Firmware Upgrade Download and install printer firmware upgrade files.
Security tab
Refer to the table for settings in the Security tab.
Supplies tab
129
Table 8-9 HP Embedded Web Server Security tab
Menu Description
General Security Settings for general security, including the following:
● Configure an administrator password to restrict access to certain features on
the printer.
● Set a custom device Service Access Code.
● Set PJL password for processing PJL commands.
● Set file system access and firmware upgrade security.
● Enable or disable the Host USB port on the control panel or the USB
connectivity port on the formatter for printing directly from a computer.
● View the status of all security settings.
Account Policy Enable administrator account settings.
Access Control Configure access to printer functions for specific individuals or groups, and select
the method individuals use to sign in to the printer.
Protect Stored Data Configure and manage the internal storage for the printer.
Configure settings for jobs that are stored on the printer internal storage.
Manage Remote Apps Manage or whitelist remote apps by importing or deleting certificates that allow
devices to use this product.
Certificate Management Install and manage security certificates for access to the printer and the network.
Email Domain Restriction If email functionality is enabled, administrators can limit the email addresses to
which the printer can send messages.
Web Service Security Allow resources on this printer to be accessed by web pages from different
domains. If no sites are added to the list, then all sites are trusted.
Self Test Verify that the security functions are running according to expected system
parameters.
HP Web Services tab
Use the HP Web Services tab to configure and enable HP Web Services for this printer. It is necessary to
Enable HP Web Services to use the HP ePrint feature.
Table 8-10
HP Embedded Web Server HP Web Services tab
Menu Description
Web Services Setup Connect this printer to HP Connected on the web by enabling HP Web Services.
Web Proxy Configure a proxy server if there are issues enabling HP Web Services or
connecting the printer to the Internet.
HP JetAdvantage Access solutions that extend the capabilities of the printer
Smart Cloud Print Enable Smart Cloud Print, which allows access to web-based apps that extend the
capabilities of the printer.
130 Chapter 8 Manage the printer
Networking tab
Use the Networking tab to configure and secure network settings for the printer when it is connected to
an IP-based network. This tab does not display if the printer is connected to other types of networks.
Table 8-11 HP Embedded Web Server Networking tab > Configuration settings
Menu Description
Wireless Station Configure the initial wireless settings.
NOTE: The configuration options available depend on the print server model.
Wi-Fi Direct Configure Wi-Fi Direct settings for printers that include embedded Wi-Fi Direct Print
and NFC printing or that have a wireless accessory installed.
NOTE: The configuration options available depend on the print server model.
TCP/IP Settings Configure TCP/IP settings for IPv4 and IPv6 networks.
NOTE: The configuration options available depend on the print server model.
Network Settings Configure IPX/SPX, AppleTalk, DLC/LLC, and SNMP settings, depending on the print
server model.
Other Settings Configure general printing protocols and services supported by the print server.
The available options depend on the print server model, but can include firmware
update, LPD queues, USB settings, support information, and refresh rate.
AirPrint Enable, set up, or disable network printing from Apple-supported printers.
Select Language Change the language displayed by the HP Embedded Web Server. This page
displays if the web pages support multiple languages. Optionally, select supported
languages through language-preference settings in the browser.
Select Location Select a country/region for the printer.
Table 8-12 HP Embedded Web Server Networking tab > Google Cloud Print settings
Menu Description
Setup Set up Google Cloud Print options.
Web Proxy Configure proxy settings.
Table 8-13 HP Embedded Web Server Networking tab > Security settings
Menu Description
Settings View and restore current security settings to factory-default values.
Configure security settings using the Security Configuration Wizard.
NOTE: Do not use the Security Configuration Wizard to configure security settings
if using network-management applications, such as HP Web Jetadmin.
Authorization Control configuration management and use of this printer, including limiting host
access to this printer through an Access Control List (ACL) (for selected print
servers on IPv4 networks only).
Secure Communication Configure Transport Layer Security (TLS) protocol and encryption options.
Networking tab 131
Table 8-13 HP Embedded Web Server Networking tab > Security settings (continued)
Menu Description
Mgmt. Protocols Configure and manage security protocols for this printer, including the following:
● Set the security management level for the HP Embedded Web Server, and
control traffic over HTTP and HTTPS.
● Configure the SNMP (Simple Network Management Protocol) operation. Enable
or disable the SNMP v1/v2c or SNMP v3 agents on the print server.
● Control access through protocols that may not be secure, such as printing
protocols, print services, discovery protocols, name resolution services, and
configuration-management protocols.
802.1X Authentication Configure 802.1X authentication settings on the Jetdirect print server as required for
client authentication on the network, and reset the 802.1X authentication settings to
factory-default values.
CAUTION: When changing the 802.1X authentication settings; the printer might
lose its connection. To reconnect, it might be necessary to reset the print server to a
factory-default state and reinstall the printer.
IPsec/Firewall View or configure a Firewall policy or an IPsec/Firewall policy.
Announcement Agent Enable or disable the HP Device Announcement Agent, set the configuration server,
and configure mutual authentication using certificates.
Table 8-14 HP Embedded Web Server Networking tab > Diagnostics settings
Menu Description
Network Statistics Display network statistics that are collected and stored on the HP Jetdirect print
server.
Protocol Info View a list of network-configuration settings on the HP Jetdirect print server for each
protocol.
Configuration Page View the HP Jetdirect configuration page, which contains status and configuration
information.
Configure IP network settings
Use the EWS to configure the printer network settings.
Printer sharing disclaimer
Review the following disclaimer.
HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating
systems and not of the HP printer drivers. Go to Microsoft at www.microsoft.com.
View or change network settings
Use the HP Embedded Web Server to view or change IP configuration settings.
1. Open the HP Embedded Web Server (EWS):
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a. From the Home screen on the printer control panel, touch the Information icon , and then
touch the Ethernet icon to display the IP address or host name.
b. Open a web browser, and in the address line, type the IP address or host name exactly as
it displays on the printer control panel. Press the Enter key on the computer keyboard. The
EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might
not be safe, select the option to continue to the website. Accessing this website will not harm
the computer.
2. Click the Networking tab to obtain network information. Change settings as needed.
Rename the printer on a network
To rename the printer on a network so that it can be uniquely identified, use the HP Embedded Web
Server.
1. Open the HP Embedded Web Server (EWS):
a. From the Home screen on the printer control panel, touch the Information icon , and then
touch the Ethernet icon to display the IP address or host name.
b. Open a web browser, and in the address line, type the IP address or host name exactly as
it displays on the printer control panel. Press the Enter key on the computer keyboard. The
EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might
not be safe, select the option to continue to the website. Accessing this website will not harm
the computer.
2. Open the General tab.
3. On the Device Information page, the default printer name is in the Device Name field. You can
change this name to uniquely identify this printer.
NOTE: Completing the other fields on this page is optional.
4. Click the Apply button to save the changes.
Manually configure IPv4 TCP/IP parameters from the control panel
Use the control-panel Settings menus to manually set an IPv4 address, subnet mask, and default
gateway.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then
select the Settings icon.
2. Open the following menus:
Rename the printer on a network
133
a. Networking
b. Ethernet
c. TCP/IP
d. IPV 4 Settings
e. Config Method
3. Select the Manual option, and then touch the Save button.
4. Open the Manual Settings menu.
5. Touch the IP Address, Subnet Mask, or Default Gateway option.
6. Touch the first field to open a keypad. Enter the correct digits for the field, and then touch the OK
button.
Repeat the process for each field, and then touch the Save button.
Manually configure IPv6 TCP/IP parameters from the control panel
Use the control-panel Settings menus to manually set an IPv6 address.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then
select the Settings icon.
2. To enable manual configuration, open the following menus:
a. Networking
b. Ethernet
c. TCP/IP
d. IPV6 Settings
3. Select Enable, and then select On.
4. Select the Enable Manual Settings option, and then touch the Done button.
5. To configure the address, open the Address menu, and then touch the field to open a keypad.
6. Use the keypad to enter the address, and then touch the OK button.
7. Touch Save.
Link speed and duplex settings
Use the following steps to make changes to link speed and duplex settings.
NOTE: This information applies only to Ethernet networks. It does not apply to wireless networks.
The link speed and communication mode of the print server must match the network hub. For most
situations, leave the printer in automatic mode. Incorrect changes to the link speed and duplex settings
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Chapter 8 Manage the printer
might prevent the printer from communicating with other network devices. To make changes, use the
printer control panel.
NOTE: The printer setting must match the setting for the network device (a network hub, switch,
gateway, router, or computer).
NOTE: Making changes to these settings causes the printer to turn off and then on. Make changes
only when the printer is idle.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then
select the Settings icon.
2. Open the following menus:
a. Networking
b. Ethernet
c. Link Speed
3. Select one of the following options:
● Auto: The print server automatically configures itself for the highest link speed and
communication mode allowed on the network.
● 10T Half: 10 megabytes per second (Mbps), half-duplex operation
● 10T Full: 10 Mbps, full-duplex operation
● 10T Auto: 10 Mbps, automatic-duplex operation
● 100TX Half: 100 Mbps, half-duplex operation
● 100TX Full: 100 Mbps, full-duplex operation
● 100TX Auto: 100 Mbps, automatic-duplex operation
● 1000T Full: 1000 Mbps, full-duplex operation
4. Touch the Save button. The printer turns off and then on.
Printer security features
Restrict who has access to configuration settings, secure data, and prevent access to valuable
hardware components.
Introduction
The printer includes several security features to restrict who has access to configuration settings, to
secure data, and to prevent access to valuable hardware components.
Security statements
Review this important security statement.
The printer supports security standards and recommended protocols that help you keep the printer
secure, protect critical information on your network, and simplify the way you monitor and maintain the
printer.
Printer security features
135
Assign an administrator password
Assign an administrator password for access to the printer and the HP Embedded Web Server so that
unauthorized users cannot change the printer settings.
Use the HP Embedded Web Server (EWS) to set the password
Use the following steps to set a password for the printer.
1. Open the HP Embedded Web Server (EWS):
a.
From the Home screen on the printer control panel, touch the Information icon , and then
touch the Ethernet icon to display the IP address or host name.
b. Open a web browser, and in the address line, type the IP address or host name exactly as
it displays on the printer control panel. Press the Enter key on the computer keyboard. The
EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might
not be safe, select the option to continue to the website. Accessing this website will not harm
the computer.
2. Click the Security tab.
3. Open the General Security menu.
4. In the area labeled Set the Local Administrator Password, enter the name to associate with the
password in the Username field.
5. Enter the password in the New Password field, and then enter it again in the Verify Password field.
NOTE: To change an existing password, first enter the existing password in the Old Password field.
6. Click the Apply button.
IMPORTANT: Make note of the password and store it in a safe place. The administrator password
cannot be recovered. If the administrator password is lost or forgotten, contact HP Support for the
assistance required to completely reset the printer.
Click here to contact HP Support about resetting the printer password.
Provide user access credentials at the printer control panel
Use the following steps to sign into the control panel.
Some features on the printer control panel can be secured so that unauthorized people cannot use
them. When a feature is secured, the printer prompts you to sign in before you can use it. You can also
sign in without waiting for a prompt by selecting Sign In from the printer control panel.
Typically, the credentials for signing in to the printer are the same as for signing in to the network.
Consult the network administrator for this printer if you have questions about which credentials to use.
1. From the Home screen on the printer control panel, select Sign In.
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2. Follow the prompts to enter the credentials.
NOTE: To maintain security for the printer, select Sign Out when you have finished using the printer.
IP Security
IP Security (IPsec) is a set of protocols that control IP-based network traffic to and from the printer. IPsec
provides host-to-host authentication, data integrity, and encryption of network communications.
For printers that are connected to the network and have an HP Jetdirect print server, you can configure
IPsec by using the Networking tab in the HP Embedded Web Server.
Encryption support: HP High Performance Secure Hard Disks
The hard disk provides hardware-based encryption so you can securely store sensitive data without
impacting printer performance. This hard disk uses the latest Advanced Encryption Standard (AES) and
has versatile time-saving features and robust functionality.
Use the Security menu in the HP Embedded Web Server to configure the disk.
Lock the formatter
The formatter has a slot that you can use to attach a security cable.
Locking the formatter prevents someone from removing valuable components from it.
Encryption support: HP High Performance Secure Hard Disks
The hard disk provides hardware-based encryption so you can securely store sensitive data without
impacting printer performance. This hard disk uses the latest Advanced Encryption Standard (AES) and
has versatile time-saving features and robust functionality.
Use the Security menu in the HP Embedded Web Server to configure the disk.
Energy-conservation settings
Learn about the energy-conservation settings that are available for the printer.
Print with EconoMode
This printer has an EconoMode option for printing drafts of documents. Using EconoMode can use less
toner. However, using EconoMode can also reduce print quality.
HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner
supply might outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is
no longer acceptable, consider replacing the toner cartridge.
NOTE: If this option is not available in the print driver, set it using the printer control panel.
Configure EconoMode from the printer control panel:
1. From the printer control panel, open the Settings menu.
2. Open the following menus:
a. Copy/Print or Print
IP Security
137
b. Default Print Options
c. Quality Level
3. Select EconoMode to enable the feature.
Set the sleep timer and configure the printer to use 1 watt or less of power
The sleep settings affect how much power the printer uses, the wake/sleep time, how quickly the printer
enters sleep mode, and how quickly the printer wakes up from sleep mode.
To configure the printer to use 1 watt or less of power while in sleep mode, enter times for both the Sleep
after Inactivity and Auto Off after sleep settings.
NOTE: HP does not recommend using deep sleep settings if you have Security Solutions installed. In
some situations, the printer does not wake from deep sleep. For additional information, contact your
HP representative.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then
select the Settings icon.
2. Open the following menus:
a. General
b. Energy Settings
c. Sleep Settings
3. Select Sleep after Inactivity to specify the number of minutes the printer is inactive before it enters
sleep mode. Enter the appropriate time period.
4. Select Auto Off after sleep to put the printer into a deeper power save mode after a period of sleep.
Enter the appropriate time period.
NOTE: By default, the printer will wake from Auto Off in response to any activity other than USB or
Wi-Fi. For greater energy settings, you can set it to wake only to the power button by selecting Shut
down (wake on power button only).
5. Select Done to save the settings.
Set the sleep schedule
Use the Sleep Schedule feature to configure the printer to automatically wake or go into Sleep mode at
specific times on specific days of the week.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then
select the Settings icon.
2. Open the following menus:
a. General
b. Energy Settings
c. Sleep Schedule
3. Select the New Event button, and then select the type of event to schedule: Wake Event or Sleep
Event.
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4. For a wake or sleep event, configure the time and the days of the week for the event. Select Save to
save the setting.
HP Web Jetadmin
HP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety
of networked HP products, including printers, multifunction printers, and digital senders. This single
solution allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and
imaging environment — ultimately increasing business productivity by helping you save time, control
costs, and protect your investment.
HP Web Jetadmin upgrades are periodically made available to provide support for specific product
features. Go to www.hp.com/go/webjetadmin for more information.
Software and firmware updates
HP regularly updates features that are available in the printer firmware. To take advantage of the most
current features, update the printer firmware.
Download the most recent firmware update file from the web:
Go to www.hp.com/support/ljM634MFP, www.hp.com/support/ljM635MFP, or www.hp.com/support/
ljM636MFP. Click Software, Drivers and Firmware.
HP Web Jetadmin
139
Solve problems9
Troubleshoot problems with the printer. Locate additional resources for help and technical support.
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljM634MFP, www.hp.com/support/ljM635MFP, or www.hp.com/support/ljM636MFP.
For more information:
HP's all-inclusive help for the printer includes the following information:
● Install and configure
● Learn and use
● Solve problems
● Download software and firmware updates
● Join support forums
● Find warranty and regulatory information
Customer support
Find support contact options for your HP printer.
Table 9-1
Customer support options
Support option Location
Get telephone support for your country/
region.
Have the printer name, serial number,
date of purchase, and problem
description ready.
Country/region phone numbers are on the flyer that was in the box with the printer or
at support.hp.com.
Get 24-hour Internet support, and
download software utilities and drivers.
www.hp.com/support/ljM634MFP, www.hp.com/support/ljM635MFP, or
www.hp.com/support/ljM636MFP
Order additional HP service or
maintenance agreements.
www.hp.com/go/carepack
Register the printer. www.register.hp.com
Control panel help system
The printer has a built-in Help system that explains how to use each screen. To open the Help system,
touch the Help button
in the upper-right corner of the screen.
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Chapter 9 Solve problems
For some screens, the Help opens to a global menu where you can search for specific topics. You can
browse through the menu structure by touching the buttons in the menu.
Some Help screens include animations that show specific procedures, such as clearing paper jams.
If the printer alerts of an error or warning, touch the Help button to open a message that describes
the problem. The message also contains instructions to help solve the problem.
Reset factory settings
Resetting the printer settings to the factory-set defaults can help resolve problems.
Introduction
Use one of the following methods to reset the printer settings to the original settings from the factory.
Method one: Reset factory settings from the printer control panel
Use the printer control panel to restore the settings to their original values.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then
select the Settings icon.
2. Open the following menus:
a. General
b. Reset Factory Settings
3. Select Reset.
A verification message advises that completing the reset function might result in loss of data.
4. Select Reset to complete the process.
NOTE: The printer restarts automatically after the reset operation completes.
Reset factory settings
141
Method two: Reset factory settings from the HP Embedded Web Server (network-
connected printers only)
Use the HP EWS to reset the printer settings to the original settings.
1. On the printer control panel, select the Information button , and then select the Network icon
to display the IP address or host name.
2. Open the General tab.
3. On the left side of the screen, click Reset Factory Settings.
4. Click the Reset button.
NOTE: The printer restarts automatically after the reset operation completes.
A “Cartridge is low” or “Cartridge is very low” message displays
on the printer control panel or EWS
Review the possible solutions to this issue.
Cartridge is low: The printer indicates when a toner cartridge level is low. Actual toner cartridge life
remaining may vary. Consider having a replacement available to install when print quality is no longer
acceptable. The toner cartridge does not need to be replaced now.
Cartridge is very low: The printer indicates when the toner cartridge level is very low. Actual toner
cartridge life remaining may vary. Consider having a replacement available to install when print quality
is no longer acceptable. The toner cartridge does not need to be replaced now unless the print quality is
no longer acceptable.
HP’s Premium Protection Warranty expires near the end of useable cartridge life. Check the Supplies
Status Page or the HP Embedded Web Server (EWS) for the status.
Change the “Very Low” settings
You can change the way the printer reacts when supplies reach the Very Low state. You do not have to
re-establish these settings when you install a new cartridge.
Change the “Very Low” settings at the control panel
Change the setting at the printer control panel.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then
select the Settings icon.
2. Open the following menus:
a. Manage Supplies
b. Very Low Behavior
c. Black Cartridge or Color Cartridges
3. Select one of the following options:
● Select the Stop option to set the printer to stop printing when the cartridge reaches the Very
Low threshold.
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Chapter 9 Solve problems
● Select the Prompt to continue option to set the printer to stop printing when the cartridge
reaches the Very Low threshold. You can acknowledge the prompt or replace the cartridge to
resume printing.
● Select the Continue option to set the printer to alert you that the cartridge is very low,
and to continue printing beyond the Very Low setting without interaction. This can result in
unsatisfactory print quality.
For printers with fax capability
When the printer is set to the Stop or Prompt to continue option, there is some risk that faxes will not
print when the printer resumes printing. This can occur if the printer has received more faxes than the
memory can hold while the printer is waiting.
The printer can print faxes without interruption when it passes the Very Low threshold if you select the
Continue option for the cartridge, but print quality might degrade.
Order supplies
Order supplies and paper for your HP printer.
Table 9-2
Ordering options
Ordering option Ordering information
Order supplies and paper www.hp.com
Order through service or support providers Contact an HP-authorized service or support provider.
Order using the HP Embedded Web Server (EWS) To access, in a supported web browser on your computer, enter the printer
IP address or host name in the address/URL field. The EWS contains a
link to the HP website, which provides options for purchasing Original HP
supplies.
Printer does not pick up paper or misfeeds
Use this information if the printer is not picking up paper from the tray or is picking up multiple sheets of
paper at one time.
Introduction
The following solutions can help solve problems if the printer is not picking up paper from the tray or is
picking up multiple sheets of paper at one time. Either of these situations can result in paper jams.
The printer does not pick up paper
If the printer does not pick up paper from the tray, try these solutions:
1. Open the printer and remove any jammed sheets of paper. Verify that no torn remnants of paper
remain inside the printer.
2. Load the tray with the correct size of paper for the job.
3. Make sure the paper size and type are set correctly on the printer control panel.
For printers with fax capability
143
4. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides
to the appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the
marking on the tray.
NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the
indentations or markings in the tray.
The following images show examples of the paper-size indentations in the trays for various printers.
Most HP printers have markings similar to these.
Figure 9-1 Size markings for Tray 1 or the multipurpose tray
Figure 9-2 Size markings for cassette trays
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Chapter 9 Solve problems
5. Verify that the humidity in the room is within specifications for this printer and that paper is being
stored in unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep
paper dry.
In high-humidity environments, paper at the top of the stack in the tray can absorb moisture, and it
might have a wavy or uneven appearance. If this happens, remove the top 5 to 10 sheets of paper
from the stack.
In low-humidity environments, excess static electricity can cause sheets of paper to stick together.
If this happens, remove the paper from the tray, and flex the stack by holding it at each end and
bringing the ends up to form a U shape. Then, rotate the ends down to reverse the U shape. Next,
hold each side of the stack of paper and repeat this process. This process releases individual
sheets without introducing static electricity. Straighten the paper stack against a table before
returning it to the tray.
Figure 9-3 Technique for flexing the paper stack
1
2
1
2
A4
A3
6. Check the printer control panel to see if it is displaying a prompt to feed the paper manually. Load
paper, and continue.
7. The rollers above the tray might be contaminated. Clean the rollers with a lint-free cloth dampened
with warm water. Use distilled water, if it is available.
CAUTION: Do not spray water directly onto the printer. Instead, spray water on the cloth or dab
the cloth in water and wring it out before cleaning the rollers.
The following image shows examples of the roller location for various printers.
The printer does not pick up paper
145
Figure 9-4 Roller locations for Tray 1 or the multipurpose tray
The printer picks up multiple sheets of paper
If the printer picks up multiple sheets of paper from the tray, try these solutions:
1. Remove the stack of paper from the tray and flex it, rotate it 180 degrees, and flip it over.
Do not fan
the paper.
Return the stack of paper to the tray.
NOTE: Fanning the paper introduces static electricity. Instead of fanning the paper, flex the stack
by holding it at each end and bringing the ends up to form a U shape. Then, rotate the ends down to
reverse the U shape. Next, hold each side of the stack of paper and repeat this process. This
process releases individual sheets without introducing static electricity. Straighten the paper
stack against a table before returning it to the tray.
146
Chapter 9 Solve problems
Figure 9-5 Technique for flexing the paper stack
1
2
1
2
A4
A3
2. Use only paper that meets HP specifications for this printer.
3. Verify that the humidity in the room is within specifications for this printer, and that paper is being
stored in unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep
paper dry.
In high-humidity environments, paper at the top of the stack in the tray can absorb moisture, and it
might have a wavy or uneven appearance. If this happens, remove the top 5 to 10 sheets of paper
from the stack.
In low-humidity environments, excess static electricity can cause sheets of paper to stick together. If
this happens, remove the paper from the tray and flex the stack as described above.
4. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different
package.
5. Make sure the tray is not overfilled by checking the stack-height markings inside the tray. If it is
overfilled, remove the entire stack of paper from the tray, straighten the stack, and then return some
of the paper to the tray.
The following examples show the stack-height markings in the trays for various printers. Most HP
printers have markings similar to these. Also make sure that all sheets of paper are below the tabs
near the stack-height marks. These tabs help hold the paper in the correct position as it enters the
printer.
The printer picks up multiple sheets of paper
147
Figure 9-6 Stack-height markings
Figure 9-7 Tab for the paper stack
6. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides
to the appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the
marking on the tray.
NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the
indentations or markings in the tray.
The following images show examples of the paper-size indentations in the trays for various printers.
Most HP printers have markings similar to these.
148
Chapter 9 Solve problems
Figure 9-8 Size markings for Tray 1 or the multipurpose tray
Figure 9-9 Size markings for cassette trays
7. Make sure the printing environment is within recommended specifications.
The document feeder jams, skews, or picks up multiple sheets of paper
If the document feeder jams, skews, or picks up multiple sheets of paper, try these solutions.
NOTE: This information applies to MFP printers only.
The document feeder jams, skews, or picks up multiple sheets of paper
149
● The original might have something on it, such as staples or self-adhesive notes, that must be
removed.
● Check that all rollers are in place and that the roller-access cover inside the document feeder is
closed.
● Make sure that the top document-feeder cover is closed.
● The pages might not be placed correctly. Straighten the pages and adjust the paper guides to
center the stack.
● The paper guides must be touching the sides of the paper stack to work correctly. Make sure that
the paper stack is straight and the guides are against the paper stack.
● The document feeder input tray or output bin might contain more than the maximum number of
pages. Make sure the paper stack fits below the guides in the input tray, and remove pages from the
output bin.
● Verify that there are no pieces of paper, staples, paper clips, or other debris in the paper path.
● Clean the document-feeder rollers and the separation pad. Use compressed air or a clean, lint-free
cloth moistened with warm water. If misfeeds still occur, replace the rollers.
● From the Home screen on the printer control panel, scroll to and touch the Supplies button. Check
the status of the document-feeder kit, and replace it if necessary.
Clear paper jams
Use the following procedures to clear paper jams.
Introduction
The following information includes instructions for clearing paper jams from the printer.
Paper jam locations
Learn about the paper jam locations.
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Chapter 9 Solve problems
2
3
3
1
2
1
4
2
3
5
6
Number Description
1 Document feeder
2 Duplexer and fuser
3 Tray 1
4 Output bin, HP Stapling Mailbox
5 2,000-sheet HCI feeder
6 Trays 2-5
Not shown Envelope feeder
Auto-navigation for clearing paper jams
Learn about printer jam clearing auto-navigation.
Auto-navigation for clearing paper jams
151
The auto-navigation feature assists in clearing jams by providing step-by-step instructions on the control
panel.
When you complete a step, the printer displays instructions for the next step until you have completed all
steps in the procedure.
Experiencing frequent or recurring paper jams?
To reduce the number of paper jams, try these solutions.
1. Use only paper that meets HP specifications for this printer.
2. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different
package.
3. Use paper that has not previously been printed or copied on.
4. Make sure the tray is not overfilled. If it is, remove the entire stack of paper from the tray, straighten
the stack, and then return some of the paper to the tray.
5. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides
so they are touching the paper stack without bending it.
6. Make sure that the tray is fully inserted in the printer.
7. If you are printing on heavy, embossed, or perforated paper, use the manual feed feature and feed
sheets one at a time.
8. Open the Trays menu on the printer control panel. Verify that the tray is configured correctly for the
paper type and size.
9. Make sure the printing environment is within recommended specifications.
31.13.yz Clear paper jams in the document feeder
Follow these troubleshooting steps in the order presented.
Recommended action for customers
Use the following procedure to check for paper in all possible jam locations related to the document
feeder. When a jam occurs, the control panel might display a message and an animation that assists in
clearing the jam.
● 31.13.yz Jam in Document Feeder
152
Chapter 9 Solve problems
1. . Lift the document-feeder latch.
1
2. . Open the document-feeder cover.
1
3. . Gently remove any jammed paper.
31.13.yz Clear paper jams in the document feeder 153
4. . Close the document-feeder cover.
1
5. . If the error persists, ensure that the
paper meets the document feeder (ADF)
specifications for the printer.
This document outlines the supported weights
and sizes of the ADF including best practices:
HP LaserJet and PageWide Array Enterprise
and Managed 500 and 600 - Use the automatic
document feeder (ADF)
6. . Ensure that the input tray is not overloaded and
that the tray guides are set to the correct size.
Make sure that the paper stack is correctly
aligned at the center of the input tray when
paper is loaded in the tray. The correct position
of the loaded paper is parallel with the direction
of travel into the document feeder paper path.
NOTE: To avoid jams, remove all staples, paper
clips, or tape from original documents.
NOTE: Original documents that are printed on
heavy, glossy paper can jam more frequently
than originals that are printed on plain paper.
1
7. . Check the Document Feeder Kit consumable
status.
a. Navigate to and select Supplies on the
control panel.
b. Select Document Feeder Kit.
c. See if the Document Feeder Kit status is
OK, Low, or Very Low.
d. Recommend that the customer replace
the Document Feeder Kit if the status is
Low or Very Low.
154 Chapter 9 Solve problems
Part number: J8J95A/HP 300 ADF Roller
Replacement Kit.
To order parts, go to
https://parts.hp.com/hpparts/
8. . Check and clean the Document Feeder Kit
rollers and separation pad by removing any
visible lint or dust from each of the feed rollers
and the separation pad using a clean lint-free
cloth moistened with warm water. View the How
to Clean the Pick Rollers in HP LaserJet and
PageWide Printers for detailed instructions.
NOTE: Lift up the roller assembly to access
and clean the second roller
9. . If necessary, replace the Document Feeder Kit
rollers and separation pad.
Part number: J8J95A/HP 300 ADF Roller
Replacement Kit
To order parts, go to
https://parts.hp.com/hpparts/
10. . If the error persists, contact your HP-
authorized service or support provider, or
contact customer support at www.hp.com/go/
contactHP.
13.B2.D1 jam error in tray 1
Follow these troubleshooting steps in the order presented.
Recommended action for customers
Use the following procedure to check for paper in all possible jam locations related to Tray 1. When a jam
occurs, the control panel displays control panel might display a message and an animation that assists
in clearing the jam.
● 13.B2.D1 Jam in right door
13.B2.D1 jam error in tray 1
155
1. . If jammed paper is visible in Tray 1, clear the jam
by gently pulling the paper straight out.
2. . If you cannot remove the paper, or if no jammed
paper is visible in Tray 1, close Tray 1 and open
the right door.
2
1
3. . Gently pull out any jammed paper.
156 Chapter 9 Solve problems
4. . If the paper is further through the printer,
remove it by gently pulling it out from the upper
section.
CAUTION: Do not touch the rollers on the
transfer roller. Contaminants can affect print
quality.
5. . Close the right door.
2
1
6. . If the error persists, ensure the type and
quality of the paper being used meets the HP
specifications for the printer.
7. . Ensure that the paper guides are set to the
correct paper size and the paper is loaded into
tray 1 correctly without overfilling the tray.
13.B2.D1 jam error in tray 1 157
8. . Clean the pickup roller with a dampened lint
free cloth as needed.
a. Remove the tray 1 pickup roller cover.
Release two tabs (callout 1) then remove
the cover (callout 2).
1
2
b. Clean the pickup roller with a dampened
lint free cloth as needed.
158
Chapter 9 Solve problems
c. Replace the pickup roller cover and test
tray 1.
9. . If the error persists, contact your HP-
authorized service or support provider, or
contact customer support at www.hp.com/go/
contactHP.
13.B2.D2 jam error in tray 2
Follow these troubleshooting steps in the order presented.
Recommended action for customers
Use the following procedure to check for paper in all possible jam locations related to Tray 2. When a jam
occurs, the control panel might display a message and an animation that assists in clearing the jam.
● 13.B2.D2 Jam in right door. This message appears if there is an issue when pulling paper from tray 2.
1. . Pull the tray completely out of the printer by
pulling and lifting it up slightly.
2. . Ensure that the protective orange plastic
shipping locks are removed, if present.
3. . Remove any jammed or damaged sheets of
paper. Verify that the tray is not overfilled and
that the paper guides are adjusted correctly.
13.B2.D2 jam error in tray 2 159
4. . Gently remove any paper from the feed rollers
inside the printer. First pull the paper to the left
to release it, and then pull it forward to remove
it.
5. . Install and close the tray.
6. . Open the right door.
2
1
160 Chapter 9 Solve problems
7. . Look for and clear any paper present or
obstructions in the paper path. Grasp the
jammed paper with both hands and pull it
straight out to remove it out of the printer.
CAUTION: Do not touch the rollers on the transfer
roller. Contaminants can affect print quality.
8. . Close the right door to allow the printer to
attempt to clear the jam message.
2
1
13.B2.D2 jam error in tray 2 161
9. . If the error persists, ensure the type and
quality of the paper being used meets the HP
specifications for the printer.
NOTE: For supported sizes and types view
Supported paper sizes and types c05495229.
10. . Ensure that the tray width and length guides are
set to the correct paper size for the paper being
installed into the tray.
Figure 9-10 Adjust guides
Figure 9-11 Ensure tray size matches paper
11. . Ensure the paper is not filled above the fill mark
(line below 3 triangles). Remove any excess
media.
12. . If the error persists, clean or replace the tray
roller kit.
Tray 2 roller assembly part number:
J8J70-67906
162 Chapter 9 Solve problems
To order parts, go to
https://parts.hp.com/hpparts/
13. . If the error persists, contact your HP-
authorized service or support provider, or
contact customer support at www.hp.com/go/
contactHP.
13.A3 jam error in tray 3
Follow these troubleshooting steps in the order presented.
Recommended action for customers
Use the following procedure to check for paper in all possible jam locations related to the 550-sheet
trays. When a jam occurs, the control panel might display a message and an animation that assists in
clearing the jam.
● 13.A3.A3 Jam in tray 3
● 13.A3.D3 Jam in tray 3
1. . Pull the tray completely out of the printer by
pulling and lifting it up slightly.
2. . Remove any jammed or damaged sheets of
paper. Verify that the tray is not overfilled and
that the paper guides are adjusted correctly.
13.A3 jam error in tray 3 163
3. . Remove any paper from the feed rollers inside
the printer. First pull the paper to the left to
release it, and then pull it forward to remove it.
4. . Install and close the tray.
5. . Open the lower-right door.
164 Chapter 9 Solve problems
6. . Gently pull out any jammed paper.
7. . Close the lower-right door.
8. . Open the right door.
2
1
13.A3 jam error in tray 3 165
9. . Look for and clear any paper present or
obstructions in the paper path. Grasp the
jammed paper with both hands and pull it
straight out to remove it out of the printer.
10. . Close the right door to allow the printer to
attempt to clear the jam message.
2
1
11. . If the error persists, ensure the type and
quality of the paper being used meets the HP
specifications for the printer.
NOTE: For supported sizes and types view
Supported paper sizes and types c05495229.
12. . Ensure that the tray width and length guides are
set to the correct paper size for the paper being
installed into the tray.
166 Chapter 9 Solve problems
Adjust the tray guides
13. . Ensure the paper is not filled above the fill mark
(line below 3 triangles). Remove any excess
media.
14. . Clean or replace the pickup, feed, and
separation rollers as needed.
NOTE: Clean the rollers with a dampened lint
free cloth or paper.
Roller kit part number: J8J70-67906
To order parts, go to
https://parts.hp.com/hpparts/
15. . If the error persists, contact your HP-
authorized service or support provider, or
contact customer support at www.hp.com/go/
contactHP.
13.A4 jam error in tray 4
Follow these troubleshooting steps in the order presented.
Recommended action for customers
Use the following procedure to check for paper in all possible jam locations related to the 550-sheet
trays. When a jam occurs, the control panel might display a message and an animation that assists in
clearing the jam.
● 13.A4.A4 Jam in tray 4
13.A4 jam error in tray 4
167
● 13.A4.D4 Jam in tray 4
1. . Pull the tray completely out of the printer by
pulling and lifting it up slightly.
NOTE: For trays in the 3x550 sheet feeder all
trays are identical. Image shows tray 3.
2. . Remove any jammed or damaged sheets of
paper. Verify that the tray is not overfilled and
that the paper guides are adjusted correctly.
3. . Remove any paper from the feed rollers inside
the printer. First pull the paper to the left to
release it, and then pull it forward to remove it.
168 Chapter 9 Solve problems
4. . Install and close the tray.
5. . Open the lower-right door.
6. . Gently pull out any jammed paper from the
specified tray.
7. . Close the lower-right door.
13.A4 jam error in tray 4 169
8. . Open the right door.
2
1
9. . Look for and clear any paper present or
obstructions in the paper path. Grasp the
jammed paper with both hands and pull it
straight out to remove it out of the printer.
10. . Close the right door to allow the printer to
attempt to clear the jam message.
2
1
170 Chapter 9 Solve problems
11. . If the error persists, ensure the type and
quality of the paper being used meets the HP
specifications for the printer.
NOTE: For supported sizes and types view
Supported paper sizes and types c05495229.
12. . Ensure that the tray width and length guides are
set to the correct paper size for the paper being
installed into the tray.
NOTE: For trays in the 3x550 sheet feeder all
trays are identical. Image shows tray 3.
Adjust the tray guides.
13. . Ensure the paper is not filled above the fill mark
(line below 3 triangles). Remove any excess
media.
14. . Clean or replace the pickup, feed, and
separation rollers as needed.
NOTE: Clean the rollers with a dampened lint
free cloth or paper.
Roller kit part number: J8J70-67906
13.A4 jam error in tray 4 171
To order parts, go to
https://parts.hp.com/hpparts/
15. . If the error persists, contact your HP-
authorized service or support provider, or
contact customer support at www.hp.com/go/
contactHP.
13.A4 jam error in high-capacity input (HCI) tray 4
Follow these troubleshooting steps in the order presented.
Recommended action for customers
Use the following procedure to check for paper in all possible jam locations related to the 2,000-sheet
high-capacity tray. When a jam occurs, the control panel might display a message and an animation that
assists in clearing the jam.
● 13.A4.A4 Jam in tray 4
● 13.A4.D4 Jam in tray 4
1. . Open the high-capacity input tray.
2. . Remove any jammed or damaged sheets of
paper. Verify that the tray is not overfilled and
that the paper guides are adjusted correctly.
172 Chapter 9 Solve problems
3. . Remove the paper from the tray.
4. . Press the release latch on both sides of the tray
to release it.
IMPORTANT: There is a release latch on BOTH
sides of the tray.
5. . Lift the tray up and then pull it straight out to
remove it.
13.A4 jam error in high-capacity input (HCI) tray 4 173
6. . If jammed paper is in the feed area, pull it down
to remove it. First pull the paper to the left to
release it, and then pull it forward to remove it.
7. . Ensure the tray guides are set to the correct
paper size loaded into the tray.
8. . Install the tray, and then load full reams of
paper into the tray. Verify that the tray is
not overfilled and that the paper guides are
adjusted correctly.
NOTE: The tray holds 2,500 sheets of paper.
For best results, load full reams of paper. Avoid
dividing reams into smaller sections.
174 Chapter 9 Solve problems
9. . Close the tray.
10. . Open the lower-right door.
11. . Remove any jammed paper.
13.A4 jam error in high-capacity input (HCI) tray 4 175
12. . Close the lower-right door.
NOTE: If, after clearing the jam, the printer
control panel displays a message that there is
no paper in the tray or the tray is overfilled,
remove the tray and look behind it for any
remaining paper.
13. . Clean or replace the pickup, feed, and
separation rollers as needed.
NOTE: Clean the rollers with a dampened lint
free cloth or paper.
Roller kit part number: J8J70-67906
To order parts, go to
https://parts.hp.com/hpparts/
14. . If the error persists, contact your HP-
authorized service or support provider, or
contact customer support at www.hp.com/go/
contactHP.
13.A5 jam error in tray 5
Follow these troubleshooting steps in the order presented.
Recommended action for customers
Use the following procedure to check for paper in all possible jam locations related to the 550-sheet
trays. When a jam occurs, the control panel might display a message and an animation that assists in
clearing the jam.
● 13.A5.A5 Jam in tray 5
● 13.A5.D5 Jam in tray 5
176
Chapter 9 Solve problems
1. . Pull the tray completely out of the printer by
pulling and lifting it up slightly.
NOTE: For trays in the 3x550 sheet feeder all
trays are identical. Image shows tray 3.
2. . Remove any jammed or damaged sheets of
paper. Verify that the tray is not overfilled and
that the paper guides are adjusted correctly.
3. . Remove any paper from the feed rollers inside
the printer. First pull the paper to the left to
release it, and then pull it forward to remove it.
13.A5 jam error in tray 5 177
4. . Install and close the tray.
5. . Open the lower-right door.
6. . Gently pull out any jammed paper from the
specified tray.
7. . Close the lower-right door.
178 Chapter 9 Solve problems
8. . Open the right door.
2
1
9. . Look for and clear any paper present or
obstructions in the paper path. Grasp the
jammed paper with both hands and pull it
straight out to remove it out of the printer.
10. . Close the right door to allow the printer to
attempt to clear the jam message.
2
1
13.A5 jam error in tray 5 179
11. . If the error persists, ensure the type and
quality of the paper being used meets the HP
specifications for the printer.
NOTE: For supported sizes and types view
Supported paper sizes and types c05495229.
12. . Ensure that the tray width and length guides are
set to the correct paper size for the paper being
installed into the tray.
NOTE: For trays in the 3x550 sheet feeder all
trays are identical. Image shows tray 3.
Adjust the tray guides.
13. . Ensure the paper is not filled above the fill mark
(line below 3 triangles). Remove any excess
media.
14. . Clean or replace the pickup, feed, and
separation rollers as needed.
NOTE: Clean the rollers with a dampened lint
free cloth or paper.
Roller kit part number: J8J70-67906
180 Chapter 9 Solve problems
To order parts, go to
https://parts.hp.com/hpparts/
15. . If the error persists, contact your HP-
authorized service or support provider, or
contact customer support at www.hp.com/go/
contactHP.
13.B2 jam error in right door
Follow these troubleshooting steps in the order presented.
Recommended action for customers
Use the following procedure to check for paper in the lower-right door. When a jam occurs, the control
panel might display a message and an animation that assists in clearing the jam.
● 13.B2.yz Jam in right door.
y = A or D
z = Tray that paper was printing from.
● 13.B2.FF Jam in right door
1. . Open the right door.
2
1
13.B2 jam error in right door 181
2. . Gently remove any jammed paper.
CAUTION: Do not touch the rollers on the transfer
roller. Contaminants can affect print quality.
3. . Close the lower-right door.
2
1
182 Chapter 9 Solve problems
4. . Ensure that the tray width and length guides are
set to the correct paper size being installed into
the tray and that the tray is not over filled above
the fill mark or over the tab on the tray.
Adjust the tray guides.
Do not overfill the tray.
5. . If the error persists, ensure the type and
quality of the paper being used meets the HP
specifications for the printer.
NOTE: For supported sizes and types view
Supported paper sizes and types c05495229.
6. . If the error persists, contact your HP-
authorized service or support provider, or
contact customer support at www.hp.com/go/
contactHP.
13.B4 jam error in right door (fuser)
Follow these troubleshooting steps in the order presented.
Recommended action for customers
Use the following procedure to check for paper in all possible jam locations inside the right door. When a
jam occurs, the control panel might display a message and an animation that assists in clearing the jam.
● 13.B4.yz Jam in right door.
y = A or D
z = Tray that paper was printing from.
13.B4 jam error in right door (fuser)
183
● 13.B4.FF Jam in right door
CAUTION: The fuser can be hot while the printer is in use. Wait for the fuser to cool before handling it.
1. . Open the right door.
2
1
2. . Gently remove any jammed paper.
CAUTION: Do not touch the rollers on the
transfer roller. Contaminants can affect print
quality.
184 Chapter 9 Solve problems
3. . Close the lower-right door.
2
1
4. . If the error persists, ensure the type and
quality of the paper being used meets the HP
specifications for the printer.
NOTE: For supported sizes and types view
Supported paper sizes and types c05495229.
5. . If the error persists, contact your HP-
authorized service or support provider, or
contact customer support at www.hp.com/go/
contactHP.
13.B9 jam error in right door (fuser)
Follow these troubleshooting steps in the order presented.
Recommended action for customers
Use the following procedure to check for paper in all possible jam locations inside the right door. When a
jam occurs, the control panel might display a message and an animation that assists in clearing the jam.
● 13.B9.yz Jam in right door
● 13.FF.yz Jam in right door
CAUTION: The fuser can be hot while the printer is in use. Wait for the fuser to cool before handling it.
13.B9 jam error in right door (fuser)
185
1. . Open the right door.
2
1
2. . If paper is visible entering the bottom of the
fuser, gently pull downward to remove it.
CAUTION: The fuser can be hot while the
printer is in use. Wait for the fuser to cool before
handling it.
3. . If paper is jammed as it enters the output bin,
gently pull the paper downward to remove it.
186 Chapter 9 Solve problems
4. . Paper could be jammed inside the fuser where
it would not be visible. Grasp the fuser handles,
lift up slightly, and then pull straight out to
remove the fuser.
5. . Open the jam-access door on the fuser. If paper
is jammed inside the fuser, gently pull it straight
up to remove it. If the paper tears, remove all
paper fragments.
CAUTION: The fuser can be hot while the printer is in
use. Wait for the fuser to cool before handling it.
13.B9 jam error in right door (fuser) 187
6. . Close the jam-access door on the fuser, and
push the fuser completely into the printer until it
clicks into place.
7. . Close the lower-right door.
2
1
8. . If the error persists, ensure the type and
quality of the paper being used meets the HP
specifications for the printer.
NOTE: For supported sizes and types view
Supported paper sizes and types c05495229.
9. . If the error persists, contact your HP-
authorized service or support provider, or
contact customer support at www.hp.com/go/
contactHP.
13.D3 jam error in right door (duplexer)
Follow these troubleshooting steps in the order presented.
Recommended action for customers
Use the following procedure to check for paper in all possible jam locations inside the right door. When a
jam occurs, the control panel might display a message and an animation that assists in clearing the jam.
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Chapter 9 Solve problems
● 13.D3.yz Jam in right door
1. . Open the right door.
2
1
2. . If paper is visible entering the bottom of the
fuser, gently pull downward to remove it.
3. . If paper is jammed as it enters the output bin,
gently pull the paper downward to remove it.
13.D3 jam error in right door (duplexer) 189
4. . Close the lower-right door.
2
1
5. . If the error persists, ensure the type and
quality of the paper being used meets the HP
specifications for the printer.
NOTE: For supported sizes and types view
Supported paper sizes and types c05495229.
6. . If the error persists, contact your HP-
authorized service or support provider, or
contact customer support at www.hp.com/go/
contactHP.
13.E1 jam error in output bin
Follow these troubleshooting steps in the order presented.
Recommended action for customers
Use the following procedure to clear jams in the output bin. When a jam occurs, the control panel might
display a message and an animation that assists in clearing the jam.
● 13.E1.yz Jam in output bin
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Chapter 9 Solve problems
1. . If paper is visible in the output bin, grasp the
leading edge and gently remove it.
2. . Open the right door.
2
1
3. . If paper is jammed as it enters the output bin,
gently pull the paper downward to remove it.
13.E1 jam error in output bin 191
4. . Close the lower-right door.
2
1
5. . If the error persists, ensure the type and
quality of the paper being used meets the HP
specifications for the printer.
NOTE: For supported sizes and types view
Supported paper sizes and types c05495229.
6. . If the error persists, contact your HP-
authorized service or support provider, or
contact customer support at www.hp.com/go/
contactHP.
13.60 jam error in stapler/stacker
Follow these troubleshooting steps in the order presented.
Use the following procedure to check for paper in the 3-bin stapler/stacker. When a jam occurs, the
control panel might display a message and an animation that assists in clearing the jam.
● 13.60.yz Jam in 3-bin stapler/stacker
1. . Gently remove any jammed paper from the
stapler/stacker bins.
192 Chapter 9 Solve problems
2. . Open the stapler/stacker-right upper right door
and gently pull paper straight out to remove
paper.
3. . Close the stapler/stacker-right upper right door.
4. . Open the right door.
2
1
13.60 jam error in stapler/stacker 193
5. . If paper is jammed as it enters the output bin,
gently pull the paper downward to remove it.
6. . Close the lower-right door.
2
1
7. . If the error persists, contact your HP-
authorized service or support provider, or
contact customer support at www.hp.com/go/
contactHP.
13.83 jam error in stapler/stacker
Follow these troubleshooting steps in the order presented.
Recommended action for customers
Use the following procedure to check for paper in the 3-bin stapler/stacker. When a jam occurs, the
control panel might display a message and an animation that assists in clearing the jam.
● 13.83.yz Jam in 3-bin stapler/stacker
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Chapter 9 Solve problems
1. . Gently remove any jammed paper from the
stapler/stacker bins.
2. . Open the stapler/stacker-right upper right door
and gently pull paper straight out to remove
paper.
3. . Close the stapler/stacker-right upper right door.
13.83 jam error in stapler/stacker 195
4. . Open the right door.
2
1
5. . If paper is jammed as it enters the output bin,
gently pull the paper downward to remove it.
6. . Close the lower-right door.
2
1
7. . If the error persists, contact your HP-
authorized service or support provider, or
196 Chapter 9 Solve problems
contact customer support at www.hp.com/go/
contactHP.
66.80.yz Staple jam/Stapler malfunction
Follow these troubleshooting steps in the order presented.
Recommended action for customers
Use the following procedure to check for staple jams in the stapler/stacker. When a jam occurs, the
control panel might display a message and an animation that assists in clearing the jam.
● 66.80.03 Stapler malfunction
● 66.80.19 Stapler malfunction
● 66.80.20 Staple jam
● 66.80.35 Self priming malfunction
1. . Check the output device for any paper jams or
obstructions. Clear paper jams and debris as
needed.
2. . Gently remove any jammed paper from the
stapler/stacker bins.
3. . Open the stapler/stacker-right upper right door
and gently pull paper straight out to remove
paper.
66.80.yz Staple jam/Stapler malfunction 197
4. . Close the stapler/stacker-right upper right door.
5. . Remove the staple cartridge and check for
jammed staples. Clear all jammed staples.
Open the staple cartridge door.
6. . Remove the staple cartridge.
2
198 Chapter 9 Solve problems
7. . Open the staple cartridge and remove any
jammed or damaged staples.
8. . Close the staple cartridge and reinstall.
2
9. . Close stapler door.
10. . Perform a staple job to see if the error has
cleared.
11. . If the error persists, contact your HP-
authorized service or support provider, or
66.80.yz Staple jam/Stapler malfunction 199
contact customer support at www.hp.com/go/
contactHP.
Resolving mono print quality problems
Use the information below to troubleshoot print-quality and image-quality problems on mono (black and
white) HP LaserJet Enterprise printers.
Introduction
The troubleshooting steps can help resolve the following defects:
● Blank pages
● Black pages
● Curled paper
● Dark or light bands
● Dark or light streaks
● Fuzzy print
● Gray background or dark print
● Light print
● Loose toner
● Missing toner
● Scattered dots of toner
● Skewed images
● Smears
● Streaks
Troubleshoot print quality
To resolve print-quality issues, try these steps in the order presented.
To troubleshoot specific image defects, see Troubleshoot image defects.
Update the printer firmware
Try upgrading the printer firmware.
For instructions, go to www.hp.com/support.
Print from a different software program
Try printing from a different software program.
If the page prints correctly, the problem is with the software program from which you were printing.
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Chapter 9 Solve problems
Check the paper-type setting for the print job
Check the paper type setting when printing from a software program and the printed pages have
smears, fuzzy or dark print, curled paper, scattered dots of toner, loose toner, or small areas of missing
toner.
Check the paper type setting on the control panel
Check the paper type setting on the printer control panel, and change the setting as needed.
1. Open and close the paper tray.
2. Follow the control panel prompts to confirm or modify the paper type and size settings for the tray.
3. Make sure the paper loaded meets specifications.
4. Adjust the humidity and resistance setting on the control panel to match the environment.
a. Open the following menus:
i. Settings
ii. Copy/Print
iii. Print quality
iv. Adjust paper type
b. Select the paper type that matches the type loaded in the tray.
c. Use the arrows to increase or decrease the humidity and resistance setting.
5. Make sure the driver settings match the control panel settings.
NOTE: The print driver settings will override any control panel settings.
Check the paper type setting (Windows)
Check the paper type setting for Windows, and change the setting as needed.
NOTE: The print driver settings will override any control panel settings.
1. From the software program, select the Print option.
2. Select the printer, and then click the Properties or Preferences button.
3. Click the Paper/Quality tab.
4. From the Paper Type drop-down list, click the More... option.
5. Expand the list of Type is: options.
6. Expand the category of paper types that best describes your paper.
7. Select the option for the type of paper you are using, and click the OK button.
8. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK
button to print the job.
Check the paper-type setting for the print job
201
Check the paper type setting (macOS)
Check the paper type setting for macOS, and change the setting as needed.
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the printer.
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and
then click the Finishing menu.
4. Select a type from the Media Type drop-down list.
5. Click the Print button.
Check toner-cartridge status
Follow these steps to check the estimated life remaining in the toner cartridges and if applicable, the
status of other replaceable maintenance parts.
Step one: Print the Supplies Status Page
The supplies status page indicates the cartridge status.
1. From the Home screen on the printer control panel, select the Reports menu.
2. Select the Configuration/Status Pages menu.
3. Select Supplies Status Page, and then select Print to print the page.
Step two: Check supplies status
Check the supplies status report as follows.
1. Look at the supplies status report to check the percent of life remaining for the toner cartridges
and, if applicable, the status of other replaceable maintenance parts.
Print quality problems can occur when using a toner cartridge that is at its estimated end of life.
The supplies status page indicates when a supply level is very low. After an HP supply has reached
the very low threshold, HP’s premium protection warranty on that supply has ended.
The toner cartridge does not need to be replaced now unless the print quality is no longer
acceptable. Consider having a replacement available to install when print quality is no longer
acceptable.
If you determine that you need to replace a toner cartridge or other replaceable maintenance
parts, the supplies status page lists the genuine HP part numbers.
2. Check to see if you are using a genuine HP cartridge.
A genuine HP toner cartridge has the word “HP” on it, or has the HP logo on it. For more information
on identifying HP cartridges go to www.hp.com/go/learnaboutsupplies.
Print a cleaning page
During the printing process paper, toner, and dust particles can accumulate inside the printer and can
cause print-quality issues such as toner specks or spatter, smears, streaks, lines, or repeating marks.
Follow these steps to clean the printer paper path:
1. From the Home screen on the printer control panel, select the Support Tools menu.
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Chapter 9 Solve problems
2. Select the following menus:
a. Maintenance
b. Calibration/Cleaning
c. Cleaning Page
3. Select Print to print the page.
A Cleaning... message displays on the printer control panel. The cleaning process takes a few
minutes to complete. Do not turn the printer off until the cleaning process has finished. When it is
finished, discard the printed page.
Visually inspect the toner cartridge or cartridges
Follow these steps to inspect each toner cartridge:
1. Remove the toner cartridge from the printer, and verify that the sealing tape has been removed.
2. Check the memory chip for damage.
3. Examine the surface of the green imaging drum.
CAUTION: Do not touch the imaging drum. Fingerprints on the imaging drum can cause print-
quality problems.
4. If you see any scratches, fingerprints, or other damage on the imaging drum, replace the toner
cartridge.
5. Reinstall the toner cartridge and print a few pages to see if the problem has resolved.
Check paper and the printing environment
Use the following information to check the paper selection and the printing environment.
Step one: Use paper that meets HP specifications
Some print-quality problems arise from using paper that does not meet HP specifications.
● Always use a paper type and weight that this printer supports.
● Use paper that is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles,
voids, staples, and curled or bent edges.
● Use paper that has not been previously printed on.
● Use paper that does not contain metallic material, such as glitter.
● Use paper that is designed for use in laser printers. Do not use paper that is designed only for use in
Inkjet printers.
● Use paper that is not too rough. Using smoother paper generally results in better print quality.
Step two: Check the environment
The environment can directly affect print quality and is a common cause of print-quality or paper-
feeding issues. Try the following solutions:
Visually inspect the toner cartridge or cartridges
203
● Move the printer away from drafty locations, such as open windows or doors, or air-conditioning
vents.
● Make sure the printer is not exposed to temperatures or humidity outside of printer specifications.
● Do not place the printer in a confined space, such as a cabinet.
● Place the printer on a sturdy, level surface.
● Remove anything that is blocking the vents on the printer. The printer requires good air flow on all
sides, including the top.
● Protect the printer from airborne debris, dust, steam, grease, or other elements that can leave
residue inside the printer.
Step three: Set the individual tray alignment
Follow these steps when text or images are not centered or aligned correctly on the printed page when
printing from specific trays.
1. From the Home screen on the printer control panel, select the Settings menu.
2. Select the following menus:
a. Copy/Print or Print
b. Print Quality
c. Image Registration
3. Select Tray, and then select the tray to adjust.
4. Select Print Test Page, and then follow the instructions on the printed pages.
5. Select Print Test Page again to verify the results, and then make further adjustments if necessary.
6. Select Done to save the new settings.
Try a different print driver
Try a different print driver when printing from a software program and the printed pages have
unexpected lines in graphics, missing text, missing graphics, incorrect formatting, or substituted fonts.
Download any of the following drivers from the HP Web site: www.hp.com/support/ljM634MFP,
www.hp.com/support/ljM635MFP, or www.hp.com/support/ljM636MFP.
Table 9-3
Print drivers
Driver Description
HP PCL.6 driver If available, this printer-specific print driver supports older operating systems like
Windows XP and Windows Vista. For a list of supported operating systems, go to
www.hp.com/go/support.
HP PCL 6 driver This printer-specific print driver supports Windows 7 and newer operating systems
that support version 3 drivers. For a list of supported operating systems, go to
www.hp.com/go/support.
HP PCL-6 driver This product-specific print driver supports Windows 8 and newer operating systems
that support version 4 drivers. For a list of supported operating systems, go to
www.hp.com/go/support.
204 Chapter 9 Solve problems
Table 9-3 Print drivers (continued)
Driver Description
HP UPD PS driver ● Recommended for printing with Adobe software programs or with other highly
graphics-intensive software programs
● Provides support for printing from Postscript emulation needs, or for Postscript
flash font support
HP UPD PCL 6 ● Recommended for printing in all Windows environments
● Provides the overall best speed, print quality, and printer feature support for
most users
● Developed to align with Windows Graphic Device Interface (GDI) for best speed
in Windows environments
● Might not be fully compatible with third-party and custom software programs
that are based on PCL 5
Check the EconoMode settings
HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner
supply might outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is
no longer acceptable, consider replacing the toner cartridge.
NOTE: This feature is available with the PCL 6 print driver for Windows. If you are not using that driver,
you can enable the feature by using the HP Embedded Web Server.
Follow these steps if the entire page is too dark or too light.
1. From the software program, select the Print option.
2. Select the printer, and then click the Properties or Preferences button.
3. Click the Paper/Quality tab, and locate the Print Quality area.
4. If the entire page is too dark, use these settings:
● Select the 600 dpi option, if available.
● Select the EconoMode check box to enable it.
If the entire page is too light, use these settings:
● Select the FastRes 1200 option, if available.
● Clear the EconoMode check box to disable it.
5. Click the OK button to close the Document Properties dialog box. In the Print dialog, click the OK
button to print the job.
Adjust print density
Complete the following steps to adjust the print density.
1. From the Home screen on the printer control panel, select the Settings menu.
2. Open the following menus:
Check the EconoMode settings
205
a. Copy/Print or Print
b. Print Quality
c. Toner Density
3. Move the slider toward either Less or More to the desired density setting.
Troubleshoot image defects
Review examples of image defects and steps to resolve these defects.
Table 9-4 Image defects table quick reference
Sample Description Possible solutions
Table 9-11 Light print on page 211 Table 9-9 Gray background or dark print
on page 210
Table 9-7 Blank page — No print on page
209
Table 9-6 Black page on page 208 Table 9-5 Banding defects on page 208 Table 9-13 Streak defects on page 212
206 Chapter 9 Solve problems
Table 9-4 Image defects table quick reference (continued)
Sample Description Possible solutions
Table 9-8 Fixing/fuser defects on page
209
Table 9-10 Image placement defects on
page 210
Table 9-12 Output defects on page 211
Image defects, no matter the cause, can often be resolved using the same steps. Use the following steps
as a starting point for solving image defect issues.
1. Reprint the document. Print quality defects can be intermittent in nature or can go away completely
with continued printing.
2. Check the condition of the cartridge or cartridges. If a cartridge is in a Very Low state (it has
passed the rated life), replace the cartridge.
3. Make sure that the driver and tray print mode settings match the media that is loaded in the tray.
Try using a different ream of media or a different tray. Try using a different print mode.
4. Make sure that the printer is within the supported operating temperature/humidity range.
5. Make sure that the paper type, size, and weight are supported by the printer. See support.hp.com
for a list of the supported paper sizes and types for the printer.
NOTE: The term “fusing” refers to the part of the printing process where toner is affixed to paper.
The following examples depict letter-size paper that has passed through the printer short edge first.
Troubleshoot image defects
207
Table 9-5 Banding defects
Sample Description Possible solutions
Dark or light lines which repeat down
the length of the page, and are wide-
pitch and/or impulse bands. They might
be sharp or soft in nature. The defect
displays only in areas of fill, not in text or
sections with no printed content.
1. Reprint the document.
2. Try printing from another tray.
3. Replace the cartridge.
4. Use a different paper type.
5. Enterprise models only: From the
Home screen on the printer control
panel, go to the Adjust Paper Types
menu, and then choose a print
mode that is designed for a slightly
heavier media than what you are
using. This slows the print speed
and might improve the print quality.
6. If the issue persists, go to
support.hp.com.
Table 9-6
Black page
Sample Description Possible solutions
The entire printed page is black.
1. Visually inspect the cartridge to
check for damage.
2. Make sure that the cartridge is
installed correctly.
3. Replace the cartridge.
4. If the issue persists, go to
support.hp.com.
208 Chapter 9 Solve problems
Table 9-7 Blank page — No print
Sample Description Possible solutions
The page is completely blank and
contains no printed content.
1. Make sure that the cartridges are
genuine HP cartridges.
2. Make sure that the cartridge is
installed correctly.
3. Print with a different cartridge.
4. Check the paper type in the paper
tray and adjust the printer settings
to match. If necessary, select a
lighter paper type.
5. If the issue persists, go to
support.hp.com.
Table 9-8
Fixing/fuser defects
Sample Description Possible solutions
Slight shadows or offsets of the image
are repeated down the page. The
repeated image might fade with each
recurrence.
1. Reprint the document.
2. Check the paper type in the paper
tray and adjust the printer settings
to match. If necessary, select a
lighter weight paper type.
3. If the issue persists, go to
support.hp.com.
Toner rubs off along either edge of the
page. This defect is more common at the
edges of high-coverage jobs, and on light
media types, but can occur anywhere on
the page.
1. Reprint the document.
2. Check the paper type in the paper
tray and adjust the printer settings
to match. If necessary, select a
heavier paper type.
3. Enterprise models only: From the
printer control panel, go to the
Edge-to-Edge menu and then select
Normal. Reprint the document.
4. Enterprise models only: From the
printer control panel, select Auto
Include Margins and then reprint
the document.
5. If the issue persists, go to
support.hp.com.
Troubleshoot image defects
209
Table 9-9 Gray background or dark print
Sample Description Possible solutions
The image or text is darker than
expected and/or the background is gray.
1. Make sure that the paper in the
trays has not already been run
through the printer.
2. Use a different paper type.
3. Reprint the document.
4. Mono models only: From the Home
screen on the printer control panel,
go to the Adjust Toner Density
menu, and then adjust the toner
density to a lower level.
5. Make sure that the printer is
within the supported operating
temperature and humidity range.
6. Replace the cartridge.
7. If the issue persists, go to
support.hp.com.
Table 9-10
Image placement defects
Sample Description Possible solutions
The image is not centered, or is skewed
on the page. The defect occurs when the
paper is not positioned properly as it is
pulled from the tray and moves through
the paper path.
1. Reprint the document.
2. Remove the paper and then reload
the tray. Make sure that all the
paper edges are even on all sides.
3. Make sure that the top of the paper
stack is below the tray-full indicator.
Do not overfill the tray.
4. Make sure that the paper guides
are adjusted to the correct size
for the paper. Do not adjust the
paper guides tightly against the
paper stack. Adjust them to the
indentations or markings in the tray.
5. If the issue persists, go to
support.hp.com.
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Chapter 9 Solve problems
Table 9-11 Light print
Sample Description Possible solutions
The printed content is light or faded on
the entire page.
1. Reprint the document.
2. Remove the cartridge, and then
shake it to redistribute the toner.
Reinsert the toner cartridges into
the printer and close the cover. For
a graphical representation of this
procedure, see
Replace the toner
cartridges
.
3. Mono models only: Make sure that
the EconoMode setting is disabled,
both at the printer control panel
and in the print driver.
4. Make sure that the cartridge is
installed correctly.
5. Print a Supplies Status Page and
check the life and usage of the
cartridge.
6. Replace the cartridge.
7. If the issue persists, go to
support.hp.com.
Table 9-12
Output defects
Sample Description Possible solutions
Printed pages have curled edges. The
curled edge can be along the short or
long side of the paper. Two types of curl
are possible:
● Positive curl: The paper curls
toward the printed side. The defect
occurs in dry environments or
when printing high-coverage pages.
● Negative curl: The paper curls
away from the printed side. The
defect occurs in high-humidity
environments or when printing low-
coverage pages.
1. Reprint the document.
2. Positive curl: From the printer
control panel, select a heavier
paper type. The heavier paper type
creates a higher temperature for
printing.
Negative curl: From the printer
control panel, select a lighter paper
type. The lighter paper type creates
a lower temperature for printing.
Try storing the paper in a dry
environment prior to use, or use
freshly opened paper.
3. Print in duplex mode.
4. If the issue persists, go to
support.hp.com.
Troubleshoot image defects
211
Table 9-12 Output defects (continued)
Sample Description Possible solutions
The paper does not stack well in the
output tray. The stack might be uneven,
skewed, or the pages might be pushed
out of the tray and onto the floor. Any of
the following conditions can cause this
defect:
● Extreme paper curl
● The paper in the tray is wrinkled or
deformed
● The paper is a non-standard paper
type, such as envelopes
● The output tray is too full
1. Reprint the document.
2. Extend the output bin extension.
3. If the defect is caused by
extreme paper curl, refer to the
troubleshooting steps for "Output
curl."
4. Use a different paper type.
5. Use freshly opened paper.
6. Remove the paper from the output
tray before the tray gets too full.
7. If the issue persists, go to
support.hp.com.
Table 9-13
Streak defects
Sample Description Possible solutions
Light vertical streaks that usually span
the length of the page. The defect
displays only in areas of fill, not in text
or sections with no printed content.
1. Reprint the document.
2. Remove the cartridge, and then
shake it to redistribute the toner.
Reinsert the toner cartridges into
the printer and close the cover. For
a graphical representation of this
procedure, see
Replace the toner
cartridges
.
3. If the issue persists, go to
support.hp.com.
NOTE: Both light and dark vertical
streaks can occur when the printing
environment is outside the specified
range for temperature or humidity. Refer
to your printer's environmental
specifications for allowable temperature
and humidity levels.
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Table 9-13 Streak defects (continued)
Sample Description Possible solutions
Dark vertical lines which occur down the
length of the page. The defect might
occur anywhere on the page, in areas of
fill or in sections with no printed content.
1. Reprint the document.
2. Remove the cartridge, and then
shake it to redistribute the toner.
Reinsert the toner cartridges into
the printer and close the cover. For
a graphical representation of this
procedure, see
Replace the toner
cartridges
.
3. Print a cleaning page.
4. Check the toner level in the
cartridge.
5. If the issue persists, go to
support.hp.com.
Improve copy image quality
If the printer is having copy quality problems, try the following solutions in the order presented to resolve
the issue.
Try these few simple steps first:
● Use the flatbed scanner rather than the document feeder.
● Use high-quality originals.
● When using the document feeder, load the original document into the feeder correctly, using the
paper guides, to avoid unclear or skewed images.
If the problem still exists, try these additional solutions. If they do not fix the problem, see “Improve print
quality” for further solutions.
Check the scanner glass for dirt and smudges
Learn about solving copy-quality debris problems.
Over time, specks of debris might collect on the scanner glass and document feeder white plastic
backing, which might cause print defects. Use the following procedure to clean the scanner if the printed
pages have streaks, unwanted lines, black dots, poor print quality, or unclear text.
1. Press the power button to turn the printer off, and then disconnect the power cable from the
electrical outlet.
Improve copy image quality
213
2. Open the scanner lid.
3. Clean the scanner glass (callout 1) and the document feeder strips (callout 2, callout 3) with a soft
cloth or sponge that has been moistened with nonabrasive glass cleaner.
3
2
1
CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon
tetrachloride on any part of the printer; these can damage the printer. Do not place liquids directly
on the glass or platen. They might seep and damage the printer.
NOTE: If you are having trouble with streaks on copies when you are using the document feeder,
be sure to clean the small strips of glass on the left side of the scanner (callout 2, callout 3).
4. Dry the glass and white plastic parts with a chamois or a cellulose sponge to prevent spotting.
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Chapter 9 Solve problems
5. Connect the power cable to an outlet, and then press the power button to turn the printer on.
Calibrate the scanner
Calibration is a process that optimizes scan quality.
NOTE: When using the document feeder, make sure to adjust the guides in the input tray so they are
against the original document.
1. From the Home screen on the printer control panel, navigate to the Support Tools application, and
then select the Support Tools icon.
2. Open the following menus:
a. Maintenance
b. Calibration/Cleaning
c. Calibrate Scanner
3. Touch the Start button to start the calibration process. Follow the on-screen prompts.
4. Wait while the printer calibrates, and then try copying again.
Check the paper settings
Follow these steps if copied pages have smears, fuzzy or dark print, curled paper, or areas where
pigment has dropped out.
Check the paper selection options
Use the following steps to check the paper selection options.
1. From the Home screen on the printer control panel, navigate to the Copy application, and then
select the Copy icon.
2. Select Options, and then scroll to and select Paper Selection.
3. Select Paper size, and then select one of the predefined options.
4. Select Paper type, and then select one of the predefined options.
5. Select Paper tray, and then select one of the predefined options.
6. Select Done to save the paper selection options.
Check the image-adjustment settings
Adjust the settings in the Copy menu to optimize image quality.
● Sharpness: Clarify or soften the image. For example, increasing the sharpness could make text
appear crisper, but decreasing it could make photos appear smoother.
● Darkness: Increase or decrease the amount of white and black used in colors in scanned images.
Calibrate the scanner
215
● Contrast: Increase or decrease the difference between the lightest and the darkest color on the
page.
● Background Cleanup: Remove faint colors from the background of scanned images. For example, if
the original document is printed on colored paper, use this feature to lighten the background without
affecting the darkness of the image.
● Automatic Tone: Available for Flow printers only. The printer automatically adjusts the Darkness,
Contrast, and Background Cleanup settings to the most appropriate for the scanned document.
1. From the Home screen on the printer control panel, navigate to the Copy application, and then
select the Copy icon.
2. Select Options, and then scroll to and select Image Adjustment.
3. Adjust the sliders to set the levels, and select Done.
4. Select Copy to start the copy job.
NOTE: These settings are temporary. After you have finished the job, the printer returns to the default
settings.
Optimize copy quality for text or pictures
Optimize the copy job for the type of image being copied: text, graphics, or photos.
1. From the Home screen on the printer control panel, navigate to the Copy application, and then
select the Copy icon.
2. Select Options, and then select Optimize Text/Picture.
3. Select one of the predefined options.
4. Select Copy to start the copy job.
NOTE: These settings are temporary. After you have finished the job, the printer returns to the default
settings.
Edge-to-edge copying
Use this feature to avoid shadows that can appear along the edges of copies when the original
document is printed close to the edges.
1. From the Home screen on the printer control panel, navigate to the Copy application, and then
select the Copy icon.
2. Select Options, and then select Edge-To-Edge.
3. Select the Edge-To-Edge output option if the original document is printed close to the paper edges.
4. Select Copy to start the copy job.
Improve scan image quality
Try the following basic solutions to improve scanned image quality.
● Use the flatbed scanner rather than the document feeder.
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Chapter 9 Solve problems
● Use high-quality originals.
● When using the document feeder, load the original document into the feeder correctly, using the
paper guides, to avoid unclear or skewed images.
If the problem still exists, try these additional solutions. If they do not fix the problem, see “Improve print
quality” for further solutions.
Check the scanner glass for dirt and smudges
Learn about solving copy-quality debris problems.
Over time, specks of debris might collect on the scanner glass and document feeder white plastic
backing, which might cause print defects. Use the following procedure to clean the scanner if the printed
pages have streaks, unwanted lines, black dots, poor print quality, or unclear text.
1. Press the power button to turn the printer off, and then disconnect the power cable from the
electrical outlet.
2. Open the scanner lid.
Check the scanner glass for dirt and smudges
217
3. Clean the scanner glass (callout 1) and the document feeder strips (callout 2, callout 3) with a soft
cloth or sponge that has been moistened with nonabrasive glass cleaner.
3
2
1
CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon
tetrachloride on any part of the printer; these can damage the printer. Do not place liquids directly
on the glass or platen. They might seep and damage the printer.
NOTE: If you are having trouble with streaks on copies when you are using the document feeder,
be sure to clean the small strips of glass on the left side of the scanner (callout 2, callout 3).
4. Dry the glass and white plastic parts with a chamois or a cellulose sponge to prevent spotting.
5. Connect the power cable to an outlet, and then press the power button to turn the printer on.
Check the resolution settings
Follow these steps to adjust the resolution setting. Setting the resolution to a high value increases the
file size and the scan time.
1. From the Home screen on the printer control panel, navigate to the Scan application, and then
select the Scan icon.
2. Select one of the following Scan features:
● Scan to Email
● Scan to Network Folder
● Scan to USB Drive
● Scan to SharePoint®
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Chapter 9 Solve problems
3. Select Options, and then select File Type and Resolution.
4. Select one of the predefined Resolution options, and then select Done.
5. Select Send or Save to start the scan.
Check the color settings
Follow these steps to adjust the color setting.
1. From the Home screen on the printer control panel, navigate to the Scan application, and then
select the Scan icon.
2. Select one of the following Scan features:
● Save to Device Memory
● Scan to Email
● Scan to Network Folder
● Scan to USB
● Scan to SharePoint®
3. Touch the Options button.
4. In the Options pane, scroll to and select Color/Black.
5. Select one of the predefined options.
6. Touch the Send button.
Check the image-adjustment settings
Adjust the settings in the Scan menu to optimize image quality.
● Sharpness: Clarify or soften the image. For example, increasing the sharpness could make text
appear crisper, but decreasing it could make photos appear smoother.
● Darkness: Increase or decrease the amount of white and black used in colors in scanned images.
● Contrast: Increase or decrease the difference between the lightest and the darkest color on the
page.
● Background Cleanup: Remove faint colors from the background of scanned images. For example, if
the original document is printed on colored paper, use this feature to lighten the background without
affecting the darkness of the image.
● Automatic Tone: Available for Flow printers only. The printer automatically adjusts the Darkness,
Contrast, and Background Cleanup settings to the most appropriate for the scanned document.
1. From the Home screen on the printer control panel, navigate to the Scan application, and then
select the Scan icon.
2. Select one of the following Scan features:
● Scan to Email
● Scan to Network Folder
Check the color settings
219
● Scan to USB Drive
● Scan to Job Storage
● Scan to SharePoint®
3. Select Options, and then select Image Adjustment.
4. Adjust the sliders to set the levels, and then select Done.
5. Select Send or Save to start the scan.
NOTE: These settings are temporary. After you have finished the job, the printer returns to the default
settings.
Optimize scan quality for text or pictures
Optimize the scan job for the type of image being scanned: text, graphics, or photos.
1. From the Home screen on the printer control panel, navigate to the Scan application, and then
select the Scan icon.
2. Select one of the following Scan features:
● Scan to Email
● Scan to Network Folder
● Scan to USB Drive
● Scan to Job Storage
● Scan to SharePoint®
3. Select Options, and then select Optimize Text/Picture.
4. Select one of the predefined options.
5. Select Send or Save to start the scan.
NOTE: These settings are temporary. After you have finished the job, the printer returns to the default
settings.
Check the output-quality settings
This setting adjusts the level of compression when saving the file. For the highest quality, select the
highest setting.
1. From the Home screen on the printer control panel, navigate to the Scan application, and then
select the Scan icon.
2. Select one of the following Scan features:
● Scan to Email
● Scan to Network Folder
● Scan to USB Drive
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Chapter 9 Solve problems
● Scan to SharePoint®
3. Select Options, and then select File Type and Resolution.
4. Select one of the predefined Quality and File Size options, and then select Done.
5. Select Send or Save to start the scan.
Improve fax image quality
If the printer is having fax quality problems, try the following solutions in the order presented to resolve
the issue.
Try these few simple steps first:
● Use the flatbed scanner rather than the document feeder.
● Use high-quality originals.
● When using the document feeder, load the original document into the feeder correctly, using the
paper guides, to avoid unclear or skewed images.
If the problem still exists, try these additional solutions. If they do not fix the problem, see “Improve print
quality” for further solutions.
Check the scanner glass for dirt and smudges
Learn about solving copy-quality debris problems.
Over time, specks of debris might collect on the scanner glass and document feeder white plastic
backing, which might cause print defects. Use the following procedure to clean the scanner if the printed
pages have streaks, unwanted lines, black dots, poor print quality, or unclear text.
1. Press the power button to turn the printer off, and then disconnect the power cable from the
electrical outlet.
Improve fax image quality
221
2. Open the scanner lid.
3. Clean the scanner glass (callout 1) and the document feeder strips (callout 2, callout 3) with a soft
cloth or sponge that has been moistened with nonabrasive glass cleaner.
3
2
1
CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon
tetrachloride on any part of the printer; these can damage the printer. Do not place liquids directly
on the glass or platen. They might seep and damage the printer.
NOTE: If you are having trouble with streaks on copies when you are using the document feeder,
be sure to clean the small strips of glass on the left side of the scanner (callout 2, callout 3).
4. Dry the glass and white plastic parts with a chamois or a cellulose sponge to prevent spotting.
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Chapter 9 Solve problems
5. Connect the power cable to an outlet, and then press the power button to turn the printer on.
Check the send-fax resolution settings
Adjust the resolution of outgoing faxes as needed. A higher resolution setting increases the fax size and
send time.
1. From the Home screen on the printer control panel, navigate to the Fax application, and then select
the Fax icon.
2. Select Options.
3. In the Options pane, scroll to and select Resolution.
4. Select one of the predefined options, and then select Send to send the fax.
Check the image-adjustment settings
Adjust the settings in the Fax menu to optimize image quality.
● Sharpness: Clarify or soften the image. For example, increasing the sharpness could make text
appear crisper, but decreasing it could make photos appear smoother.
● Darkness: Increase or decrease the amount of white and black used in colors in scanned images.
● Contrast: Increase or decrease the difference between the lightest and the darkest color on the
page.
● Background Cleanup: Remove faint colors from the background of scanned images. For example, if
the original document is printed on colored paper, use this feature to lighten the background without
affecting the darkness of the image.
● Automatic Tone: Available for Flow printers only. The printer automatically adjusts the Darkness,
Contrast, and Background Cleanup settings to the most appropriate for the scanned document.
1. From the Home screen on the printer control panel, navigate to the Fax application, and then select
the Fax icon.
2. Select Options.
3. In the Options pane, scroll to and select Image Adjustment.
4. Adjust the sliders to set the levels, and then select Done.
5. Select Send to send the fax.
NOTE: These settings are temporary. After you have finished the job, the printer returns to the default
settings.
Optimize fax quality for text or pictures
Optimize the fax job for the type of image being scanned: text, graphics, or photos.
Check the send-fax resolution settings
223
1. From the Home screen on the printer control panel, navigate to the Fax application, and then select
the Fax icon.
2. Select Options.
3. In the Options pane, scroll to and select Optimize Text/Picture.
4. Select one of the predefined options.
5. Select Send to send the fax.
NOTE: These settings are temporary. After you have finished the job, the printer returns to the default
settings.
Check the error-correction setting
Make sure the Error Correction Mode setting is enabled. This setting can improve image quality.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then
select the Settings icon.
2. Open the following menus:
a. Fax
b. Fax Send Settings
c. General Fax Send Settings
3. Select the Error Correction Mode option. Touch the Done button.
Check the fit-to-page setting
If the Fit to Page setting is enabled, and the incoming fax is larger than the default page size, the printer
attempts to scale the image to fit the page. If this setting is disabled, larger images split across multiple
pages.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then
select the Settings icon.
2. Open the following menus:
a. Fax
b. Fax Receive Settings
c. Default Job Options
d. Fit to Page
3. Select the On option to enable the setting, or select the Off option to disable it.
Send to a different fax machine
The problem might be related to fax machine settings or supplies status.
Try sending the fax to a different fax machine. If the fax quality is better, the problem is related to the
initial recipient's fax machine settings or supplies status.
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Chapter 9 Solve problems
Check the sender's fax machine
Try the following to check the sender's fax machine.
Ask the sender to try sending from a different fax machine. If the fax quality is better, the problem is with
the sender's fax machine. If a different fax machine is unavailable, ask the sender to consider making
the following changes:
● Make sure the original document is on white (not colored) paper.
● Increase the fax resolution, quality level, or contrast settings.
● If possible, send the fax from a computer software program.
Solve wired network problems
Check the following information to resolve wired network issues.
Introduction
Certain types of problems can indicate there is a network communication problem. These problems
include the following issues:
Poor physical connection
Check the cable connections.
1. Verify that the printer is attached to the correct network port using a cable of the correct length.
2. Verify that cable connections are secure.
3. Look at the network port connection on the back of the printer, and verify that the amber activity
light flashes indicating network traffic, and the green link-status light is continuously lit indicating a
network link.
4. If the problem continues, try a different cable or port on the hub.
The computer is unable to communicate with the printer
Verify that the printer is communicating with the network and your computer.
1. Test network communication by pinging the network.
a. Open a command-line prompt on your computer.
● For Windows, click Start, click Run, type cmd, and then press Enter.
● For macOS, go to Applications, then Utilities, and open Terminal.
b. Type ping followed by the IP address for your printer.
c. If the window displays round-trip times, the network is working.
2. If the ping command failed, verify that the network hubs are on, and then verify that the network
settings, the printer, and the computer are all configured for the same network (also known as
subnet).
Check the sender's fax machine
225
3. Open the printer properties and click the Ports tab. Verify that the current IP address for the printer
is selected. The printer IP address is listed on the printer configuration page.
4. If you installed the printer using the HP standard TCP/IP port, select the box labeled Always print to
this printer, even if its IP address changes.
5. If you installed the printer using a Microsoft standard TCP/IP port, use the printer’s hostname
instead of the IP address.
6. If the IP address is correct, delete the printer and then add it again.
7. Reinstall the printer software and driver.
The printer is using incorrect link and duplex settings for the network
HP recommends leaving these settings in automatic mode (the default setting). If you change these
settings, you must also change them for your network.
New software programs might be causing compatibility problems
Verify that any new software programs are correctly installed and that they use the correct print driver.
The computer or workstation might be set up incorrectly
An incorrectly configured computer can cause issues with printing.
1. Check the network drivers, print drivers, and the network redirection settings.
2. Verify that the operating system is configured correctly.
The printer is disabled, or other network settings are incorrect
Check the network settings.
1. Review the printer’s configuration/networking pages to check the status of the network settings
and protocols.
2. Reconfigure the network settings if necessary.
Solve wireless network problems
Check the following information to resolve wireless network issues.
Introduction
Use the troubleshooting information to help resolve issues.
NOTE: To determine whether HP NFC, Wi-Fi, BLE, or other wireless printing capabilities are enabled on
the printer, print a configuration page from the printer control panel.
NOTE: If you have been experiencing intermittent loss of network connectivity, first update the printer
firmware. For instructions on how to update the printer firmware, go to http://support.hp.com, search
for your printer, and then search on “update the firmware.”
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Chapter 9 Solve problems
Wireless connectivity checklist
Use the checklist to help resolve wireless connection issues.
● For printers that do not support simultaneous wired and wireless connections, verify that the
network cable is not connected.
● Verify that the printer and the wireless router are turned on and have power. Also make sure that the
wireless radio in the printer is turned on. (The wireless network indicator is solid when the printer is
connected to a wireless network, and blinking when it is searching for a wireless network.)
● Verify that the service set identifier (SSID) is correct:
– For a wireless connection to your network, confirm that your mobile device is connecting to the
correct router/access point.
– For a Wi-Fi Direct connection, print a configuration page to determine the printer’s SSID.
If you are not sure that the SSID is correct, run the wireless setup again.
● With secured networks, verify that the security information is correct. If the security information is
incorrect, run the wireless setup again.
● If the wireless network is working correctly, try accessing other computers on the wireless network.
If the network has Internet access, try connecting to the Internet over a wireless connection.
● Verify that the encryption method (AES or TKIP) is the same for the printer as it is for the wireless
access point (on networks using WPA security).
● Verify that the printer is within the range of the wireless network. For most networks, the printer
must be within 30 m (100 ft) of the wireless access point (wireless router).
● Verify that obstacles do not block the wireless signal. Remove any large metal objects between
the access point and the printer. Make sure poles, walls, or support columns containing metal or
concrete do not separate the printer and wireless access point.
● Verify that the printer is located away from electronic devices that might interfere with the wireless
signal. Many devices can interfere with the wireless signal including motors, cordless phones,
security system cameras, other wireless networks, and some Bluetooth devices.
● For computers connecting to the wireless printer:
– Verify that the print driver is installed on the computer.
– Verify that you have selected the correct printer port.
– Verify that the computer and printer connect to the same wireless network.
– If your environment has multiple wireless signals and you need the printer to support dual band
networks on both 2.4 GHz and 5 GHz, install the HP Jetdirect 2900nw print server accessory.
– For macOS, verify that the wireless router supports Bonjour.
The printer does not print after the wireless configuration completes
Resolve issues between your computer and the printer.
1. Make sure that the printer is turned on and in the ready state.
Wireless connectivity checklist
227
2. Turn off any third-party firewalls on your computer.
3. Make sure that the wireless network is working correctly.
4. Make sure that your computer is working correctly. If necessary, restart the computer.
5. Verify that you can open the printer HP Embedded Web Server from a computer on the network.
The printer does not print, and the computer has a third-party firewall installed
Verify that a firewall is not interfering with wireless communication.
1. Update the firewall with the most recent update available from the manufacturer.
2. If programs request firewall access when you install the printer or try to print, make sure that you
allow the programs to run.
3. Temporarily turn off the firewall, and then install the wireless printer on the computer. Enable the
firewall when you have completed the wireless installation.
The wireless connection does not work after moving the wireless router or printer
Verify that the printer and network settings are correct.
1. Make sure that the router or printer connects to the same network that your computer connects to.
2. Print a configuration page.
3. Compare the service set identifier (SSID) on the configuration page to the SSID in the printer
configuration for the computer.
4. If the numbers are not the same, the devices are not connecting to the same network. Reconfigure
the wireless setup for the printer.
Cannot connect more computers to the wireless printer
Complete the following steps to solve connection issues.
1. Make sure that the other computers are within the wireless range and that no obstacles block the
signal. For most networks, the wireless range is within 30 m (100 ft) of the wireless access point.
2. Make sure that the printer is turned on and in the ready state.
3. Make sure there are not more than 5 concurrent Wireless Print Direct users.
4. Turn off any third-party firewalls on your computer.
5. Make sure that the wireless network is working correctly.
6. Make sure that your computer is working correctly. If necessary, restart the computer.
The wireless printer loses communication when connected to a VPN
Typically, you cannot connect to a VPN and other networks at the same time.
The network does not appear in the wireless networks list
Follow these steps when the network does not appear in the wireless network list on your computer or
mobile device.
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Chapter 9 Solve problems
● Make sure the wireless router is turned on and has power.
● The network might be hidden. However, you can still connect to a hidden network. Make sure the
router/access point is advertising the SSID by checking for its SSID in the available networks seen
by your mobile device.
The wireless network is not functioning
Complete the following steps to ensure that the network is functioning correctly.
1. For printers that do not support simultaneous wired and wireless connections, make sure that the
network cable is disconnected.
2. To verify if the network has lost communication, try connecting other devices to the network.
3. Test network communication by pinging the network.
a. Open a command-line prompt on your computer.
● For Windows, click Start, click Run, type cmd, and then press Enter.
● For macOS, go to Applications, then Utilities, and open Terminal.
b. Type ping followed by the router IP address.
c. If the window displays round-trip times, the network is working.
4. Make sure that the router or printer connects to the same network that the computer connects to.
a. Print a configuration page.
b. Compare the service set identifier (SSID) on the configuration report to the SSID in the printer
configuration for the computer.
c. If the numbers are not the same, the devices are not connecting to the same network.
Reconfigure the wireless setup for the printer.
Reduce interference on a wireless network
The following tips can reduce interference in a wireless network:
● Keep the wireless devices away from large metal objects, such as filing cabinets, and other
electromagnetic devices, such as microwaves and cordless telephones. These objects can disrupt
radio signals.
● Keep the wireless devices away from large masonry structures and other building structures. These
objects can absorb radio waves and lower signal strength.
● Position the wireless router in a central location in line of sight with the wireless printers on the
network.
Solve fax problems
Use the following sections to solve issues involving the printer fax functions.
Checklist for solving fax problems
Use the following checklist to help identify the cause of any fax-related problems you encounter:
The wireless network is not functioning
229
● Are you using the fax cable supplied with the fax accessory? This fax accessory has been tested
with the supplied fax cable to meet RJ11 and functional specifications. Do not substitute another
fax cable; the analog-fax accessory requires an analog-fax cable. It also requires an analog phone
connection.
● Is the fax/phone line connector seated in the outlet on the fax accessory? Make sure that the phone
jack is correctly seated in the outlet. Insert the connector into the outlet until it "clicks."
NOTE: Verify that the phone jack is connected to the fax port rather than to the network port. The
ports are similar.
● Is the phone wall jack working properly? Verify that a dial tone exists by attaching a phone to the wall
jack. Can you hear a dial tone, and can you make or receive a phone call?
What type of phone line are you using?
Verify the type of phone line you are using, and review the recommendations for that type of line.
● Dedicated line: A standard analog fax/phone line assigned to receive or send faxes.
NOTE: The phone line should be for printer fax use only and not shared with other types of
telephone devices. Examples include alarm systems that use the phone line for notifications to a
monitoring company.
● PBX system: A business-environment phone system. Standard home phones and the fax accessory
use an analog phone signal. Some PBX systems are digital and might not be compatible with the
fax accessory. You might need an interfacing Analog Telephone Adapter (ATA) to connect the fax
machine to digital PBX systems.
● Roll-over lines: A phone system feature where a new call "rolls over" to the next available line when
the first incoming line is busy. Try attaching the printer to the first incoming phone line. The fax
accessory answers the phone after it rings the number of times set in the rings-to-answer setting.
Are you using a surge-protection device?
A surge-protection device can be used between the wall jack and the fax accessory to protect the fax
accessory against electrical power passed through the phone lines. These devices can cause some fax
communication problems by degrading the quality of the phone signal.
If you are having problems sending or receiving faxes and are using one of these devices, connect
the printer directly to the phone jack on the wall to determine whether the problem is with the surge-
protection device.
Are you using a phone company voice-messaging service or an answering machine?
If the rings-to-answer setting for the messaging service is lower than the rings-to-answer setting for the
fax accessory, the messaging service answers the call, and the fax accessory cannot receive faxes.
If the rings-to-answer setting for the fax accessory is lower than that of the messaging service, the fax
accessory answers all calls.
Does your phone line have a call-waiting feature?
If the fax telephone line has an activated call-waiting feature, a call-waiting notice can interrupt a fax call
in progress, which causes a communication error.
Ensure that a call-waiting feature is not active on the fax telephone line.
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Check fax accessory status
If the analog-fax accessory does not appear to be functioning, print a Configuration Page report to
check the status.
1. From the Home screen, scroll to and select Reports.
2. Open the following menus:
a. Configuration/Status Pages
b. Configuration Page
3. Touch the Print button to print the report, or touch the View button to view the report on the screen.
The report consists of several pages.
NOTE: The printer IP address or host name is listed on the Jetdirect Page.
4. On the Fax Accessory Page of the Configuration Page, under the Hardware Information heading,
check the Modem Status. The following table identifies the status conditions and possible
solutions.
NOTE: If the Fax Accessory Page does not print, there might be a problem with the analog fax
accessory. If you are using LAN fax or Internet fax, those configurations could be disabling the
feature.
Table 9-14
Analog-fax accessory troubleshooting
Status conditions Possible solutions
Operational / Enabled
1
The analog-fax accessory is installed and ready.
Operational / Disabled
1
The fax accessory is installed, but you have not configured
the required fax settings yet.
The fax accessory is installed and operational; however, the
HP Digital Sending utility has either disabled the printer fax
feature or has enabled LAN fax. When LAN fax is enabled,
the analog-fax feature is disabled. Only one fax feature,
either LAN fax or analog fax, can be enabled at a time.
NOTE: If LAN fax is enabled, the Scan to Fax feature is
unavailable on the printer control panel.
Non-Operational / Enabled/Disabled
1
The printer has detected a firmware failure. Upgrade the
firmware.
Damaged / Enabled/Disabled
1
The fax accessory has failed. Reseat the fax accessory
card and check for bent pins. If the status is still DAMAGED,
replace the analog-fax accessory card.
1 ENABLED indicates that the analog-fax accessory is enabled and turned on; DISABLED indicates that LAN fax is enabled
(analog fax is turned off).
General fax problems
Learn about solutions for common fax problems.
The fax failed to send
Verify the fax issue, and try the suggested solution.
JBIG is enabled, and the receiving fax machine does not have JBIG capability.
Check fax accessory status
231
Turn off the JBIG setting.
No fax address book button displays
Verify the fax issue, and try the suggested solution.
None of the contacts in the selected contacts list have fax information associated with them. Add the
necessary fax information.
Not able to locate the Fax settings in HP Web Jetadmin
Verify the fax issue, and try the suggested solution.
Fax settings in HP Web Jetadmin are located under the device's status page drop-down menu.
Select Digital Sending and Fax from the drop-down menu.
The header is appended to the top of the page when the overlay option is enabled
This fax issue is a normal part of operation.
For all forwarded faxes, the printer appends the overlay header to the top of a page.
This is normal operation.
A mix of names and numbers is in the recipients box
This fax issue is a normal part of operation.
Names and numbers can both display, depending on where they are from. The fax address book lists
names, and all other databases list numbers.
This is normal operation.
A one-page fax prints as two pages
Verify the fax issue, and try the suggested solution.
The fax header is being appended to the top of the fax, pushing text to a second page.
To print a one page fax on a single page, set the overlay header to overlay mode, or adjust the fit-to-page
setting.
A document stops in the document feeder in the middle of faxing
Verify the fax issue, and try the suggested solution.
A jam is in the document feeder.
Clear the jam, and send the fax again.
The volume for sounds coming from the fax accessory is too high or too low
Verify the fax issue, and try the suggested solution.
The volume setting needs to be adjusted.
Adjust the volume in the Fax Send Settings menu and the Fax Receive Settings menu.
232
Chapter 9 Solve problems
Index
Symbols/Numerics
2,000-sheet high-capacity input
tray
clear jams 150
loading 26
paper orientation 26
3-bin stapler/stacker
clear staple jams 150
550-sheet paper trays
part numbers 34
550-sheet trays
jams 150
A
accessories
ordering 34
overview 34
part numbers 34
acoustic specifications 17
AirPrint 58, 60
alternative letterhead mode 18,
22, 25, 26
Android devices
printing from 58, 60
B
bin, output
locating 2
Bonjour
identifying 122
browser requirements
HP Embedded Web
Server 122
C
calibrate
scanner 213
cartridge
replacing 42
cartridge policy 37
cartridge protection 37, 39
cartridges
order numbers 42
checklist
wireless connectivity 226, 227
cleaning
glass 213, 216, 221
paper path 200
control panel
help 140
locating 2
locating features 5
copy
optimize for text or
pictures 213
copy settings
HP Embedded Web
Server 122, 124, 126
copying
overview 63
customer support
online 140
D
default gateway, setting 133, 134
deleting
stored jobs 55, 57
digital send settings
HP Embedded Web
Server 122, 124, 127
digital sending
folders 105
sending documents 102
USB 109
dimensions, printer 14
document feeder
jams 150
paper-feeding problems 143,
149
double-sided printing
Mac 52
Windows 49
duplex printing
Mac 52
duplex printing (double-sided)
settings (Windows) 49
Windows 49
duplexing
manually (Mac) 52
manually (Windows) 49
E
easy-access USB printing 61
EconoMode setting 200
edge-to-edge copying 213
electrical specifications 17
Embedded Web Server
changing network
settings 132
changing printer name 133
opening 132
Embedded Web Server (EWS)
assigning passwords 135, 136
features 122
network connection 122
energy use, optimizing 137
envelopes
loading 27
orientation 18, 20, 27
Ethernet (RJ-45)
locating 4
Explorer, versions supported
HP Embedded Web
Server 122
F
fax
block 120
feeding problems 229, 231
optimize for text or
pictures 221
overview 113
required settings 113
settings 114, 120
setup 113
fax port
locating 4
fax settings
HP Embedded Web
Server 122, 124, 128
required 113
feeding problems 229, 231
folders
sending to 105
formatter
locating 3
fuser
jams 150
G
gateway, setting default 133, 134
Index
233
general configuration
HP Embedded Web
Server 122, 124, 125
genuine HP cartridges 37
glass, cleaning 213, 216, 221
H
hard disks
encrypted 135, 137
hard drive
part number 34
Help button
locating 5
help, control panel 140
Hi-Speed USB 2.0 printing port
locating 4
Home button
locating 5
HP Customer Care 140
HP Embedded Web Server
changing network
settings 132
changing printer name 133
copy settings 122, 124, 126
digital send settings 122, 124,
127
fax settings 122, 124, 128
general configuration 122, 124,
125
HP Web Services 122, 124, 130
information pages 122, 124
network settings 122, 124, 131
opening 132
other links list 122, 124, 126
print settings 122, 124, 126
scan settings 122, 124, 127
security settings 122, 124, 129
supplies 129
troubleshooting tools 122, 124,
129
HP Embedded Web Server (EWS)
features 122
network connection 122
HP ePrint 58
HP ePrint software 58
HP JetAdvantage business
solutions 111
HP Web Jetadmin 139
HP Web Services
enabling 122, 124, 130
I
image quality
check toner cartridge
status 200
check toner-cartridge
status 202
information pages
HP Embedded Web
Server 122, 124
interface ports
locating 4
Internet Explorer, versions
supported
HP Embedded Web
Server 122
IP Security 135, 137
IPsec 135, 137
IPv4 address 133
IPv6 address 134
J
jams
2,000-sheet high-capacity input
tray 150
550-sheet trays 150
auto-navigation 150, 151
causes of 150, 152
document feeder 150
fuser 150
locations 150
lower-right door 150
output bin 150
right door 150
stapler/stacker accessory 150
staples in the 3-bin stapler/
stacker 150
Tray 1 150
Tray 2 150
Jetadmin, HP Web 139
JetAdvantage 111
jobs, stored
creating (Windows) 55
deleting 55, 57
Mac settings 55
printing 55, 57
L
label, orientation 29
labels
printing (Windows) 49
printing on 29
labels, loading 29
LAN port
locating 4
loading
paper in the 2,000-sheet high-
capacity input tray 26
paper in Tray 1 18
paper in Tray 2 and the 550-
sheet trays 22
local area network (LAN)
locating 4
lock
formatter 135, 137
lower-right door
clear jams 150
M
Mac driver settings
Job Storage 55
managing network 132
managing the printer
overview 122
manual duplex
Mac 52
Windows 49
margins, small
copying 213
memory
included 8
memory chip (toner)
locating 42
mobile printing
Android devices 58, 60
mobile printing, software
supported 13
multiple pages per sheet
printing (Mac) 52
printing (Windows) 49
N
Near Field Communication
printing 58
Netscape Navigator, versions
supported
HP Embedded Web
Server 122
network
printer name, changing 133
settings, changing 132
settings, viewing 132
network duplex settings,
changing 134
Network Folder, scan to 105
network link speed settings,
changing 134
234
Index
network settings
HP Embedded Web
Server 122, 124, 131
networks
default gateway 133, 134
HP Web Jetadmin 139
IPv4 address 133
IPv6 address 134
subnet mask 133, 134
supported 8
NFC accessory
part number 34
NFC connect and print 58
O
on/off button
locating 2
online help, control panel 140
online support 140
operating systems, supported 12
optimize copy images 213
optimize fax images 221
optimize scanned images 216
ordering
supplies and accessories 34
other links list
HP Embedded Web
Server 122, 124, 126
output bin
clear jams 150
locating 2
P
pages per minute 8
pages per sheet
selecting (Mac) 52
selecting (Windows) 49
paper
2,000-sheet high-capacity input
tray orientation 26
jams 150, 152
loading the 2,000-sheet high-
capacity input tray 26
loading Tray 1 18
loading Tray 2 and the 550-
sheet trays 22
selecting 200, 203
Tray 1 orientation 18, 20
Tray 2 and the 550-sheet trays
orientation 22, 24
paper jams
2,000-sheet high-capacity input
tray 150
550-sheet trays 150
document feeder 150
fuser 150
locations 150
lower-right door 150
output bin 150
right door 150
stapler/stacker accessory 150
Tray 1 150
Tray 2 150
paper pickup problems
solving 143, 146
paper trays
overview 18
part numbers 34
paper type
selecting (Windows) 49
paper types
selecting (Mac) 52
paper, ordering 34
part numbers
accessories 34
replacement parts 36
supplies 36
toner cartridges 36
parts
overview 34
ports
locating 4
power
consumption 17
power connection
locating 3
power switch
locating 2
power usage 137
print media
loading in Tray 1 18
print on both sides
Mac 52
manually, Windows 49
Windows 49
print settings
HP Embedded Web
Server 122, 124, 126
printer
overview 1
printing
from USB storage
accessories 61
overview 49
stored jobs 55, 57
printing on both sides
settings (Windows) 49
private printing 55
product number
location 3
protect cartridges 37, 39
R
replacement parts
part numbers 36
replacing
staples 46
toner cartridges 42
required settings
fax 113
reset factory settings 141
right door
jams 150
RJ-45 port
locating 4
S
scan settings
HP Embedded Web
Server 122, 124, 127
Scan to Network Folder 105
initial setup 83
Scan to USB Drive 109
enabling 98
scanner
calibrate 213
glass cleaning 213, 216, 221
scanning
optimize for text or
pictures 216
overview 68
scanning to email
sending documents 102
scanning to folder 105
scanning to USB 109
security
encrypted hard disk 135, 137
security settings
HP Embedded Web
Server 122, 124, 129
sending to email
sending documents 102
serial number
locating 3
settings
fax 114, 120
reset to factory (default)
settings 141
Sign In button
locating 5
Sign Out button
locating 5
Index
235
sleep delay
setting 137
small margins 213
special paper
printing (Windows) 49
specifications
electrical and acoustic 17
speed, optimizing 137
stacking
configure the operation
mode 30, 31
stand
part number 34
staple jams
3-bin stapler/stacker 150
stapler
setting default staple
location 30
stapler/stacker accessory
clear jams 150
configure the operation
mode 30, 31
staples
replacing 46
stapling
configure the operation
mode 30, 31
setting default location 30
status, fax accessory page 229
storage, job
Mac settings 55
store print jobs 55
stored jobs
creating (Mac) 55
creating (Windows) 55
deleting 55, 57
printing 55, 57
storing jobs
with Windows 55
subnet mask 133, 134
supplies
HP Embedded Web
Server 129
low threshold settings 142
ordering 34
overview 34
part numbers 36
replacing staples 46
replacing toner cartridges 42
using when low 142
support
online 140
supported operating systems 12
system requirements
HP Embedded Web
Server 122
T
TCP/IP
manually configuring IPv4
parameters 133
manually configuring IPv6
parameters 134
technical support
online 140
toner cartridge
low threshold settings 142
using when low 142
toner cartridges
components 42
order numbers 42
part numbers 36
replacing 42
toner-collection unit
locating 3
touchscreen
locating features 5
transparencies
printing (Windows) 49
Tray 1
jams 150
loading envelopes 27
paper orientation 18, 20
Tray 2
jams 150
Tray 2 and the 550-sheet trays
loading 22
paper orientation 22, 24
trays
capacity 8
included 8
locating 2
use alternative letterhead
mode 22, 25
troubleshooting
check toner cartridge
status 200
check toner-cartridge
status 202
jams 150, 152
network problems 225
overview 140
paper feed problems 143
wired network 225
wireless network 226
troubleshooting tools
HP Embedded Web
Server 122, 124, 129
two-sided printing
settings (Windows) 49
U
USB
sending to 109
USB port
enabling 61
locating 4
USB ports, optional
part number 34
USB storage accessories
printing from 61
W
web browser requirements
HP Embedded Web
Server 122
websites
customer support 140
HP Web Jetadmin,
downloading 139
weight, printer 14
Wi-Fi Direct Print 13, 58
wireless network
troubleshooting 226
wireless network
interference 226, 229
wireless print server
part number 34
236
Index
