User Guide
HP LaserJet Enterprise MFP M634
HP LaserJet Enterprise MFP M635
HP LaserJet Enterprise MFP M636
www.hp.com/videos/laserJet
www.hp.com/support/ljM634MFP
www.hp.com/support/ljM635MFP
www.hp.com/support/ljM636MFP
HP LaserJet Enterprise MFP M634, M635,
M636 - User Guide
SUMMARY
This guide provides conguration, use, warranty, safety and environmental information.
Legal information
Copyright and License
© Copyright 2021 HP Development Company,
L.P.
Reproduction, adaptation, or translation without
prior written permission is prohibited, except as
allowed under the copyright laws.
The information contained herein is subject to
change without notice.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products and
services. Nothing herein should be construed
as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
Edition 2, 10/2021
Trademark Credits
Adobe
®
, Adobe Photoshop
®
, Acrobat
®
, and
PostScript
®
are trademarks of Adobe Systems
Incorporated.
Apple and the Apple logo are trademarks of
Apple Inc., registered in the U.S. and other
countries.
macOS is a trademark of Apple Inc., registered in
the U.S. and other countries.
AirPrint is a trademark of Apple Inc., registered in
the U.S. and other countries.
Google™ is a trademark of Google Inc.
Microsoft®, Windows®, and Windows Server®
are U.S. registered trademarks of Microsoft
Corporation.
UNIX
®
is a registered trademark of The Open
Group.
Table of contents
1Printer overview..........................................................................................................................................................................................1
Warning icons .........................................................................................................................................................................................1
Printer views ...........................................................................................................................................................................................1
Printer front view ..........................................................................................................................................................................2
Printer back view...........................................................................................................................................................................3
Interface ports ...............................................................................................................................................................................4
Control-panel view........................................................................................................................................................................4
Printer specications .............................................................................................................................................................................7
Technical specications................................................................................................................................................................7
Supported operating systems ................................................................................................................................................. 11
Mobile printing solutions .......................................................................................................................................................... 12
Printer dimensions..................................................................................................................................................................... 13
Power consumption, electrical specications, and acoustic emissions ............................................................................ 15
Operating-environment range................................................................................................................................................. 16
Printer hardware setup and software installation......................................................................................................................... 16
2Paper trays................................................................................................................................................................................................ 17
Load paper to Tray 1 (multipurpose tray)....................................................................................................................................... 17
Load Tray 1 ................................................................................................................................................................................. 17
Tray 1 paper orientation........................................................................................................................................................... 19
Use alternative letterhead mode............................................................................................................................................. 21
Load paper to Tray 2 and the 550-sheet trays.............................................................................................................................. 21
Load paper to Tray 2 and the 550-sheet trays..................................................................................................................... 21
Tray 2 and the 550-sheet trays paper orientation............................................................................................................... 23
Use alternative letterhead mode............................................................................................................................................. 24
Load paper to the 2,000-sheet high-capacity input tray ............................................................................................................. 25
Load paper to the high-capacity input tray ........................................................................................................................... 25
Load and print envelopes .................................................................................................................................................................. 26
Print envelopes from Tray 1..................................................................................................................................................... 26
Print envelopes from the envelope feeder accessory ......................................................................................................... 27
Envelope orientation ................................................................................................................................................................. 27
Load and print labels.......................................................................................................................................................................... 28
Manually feed labels.................................................................................................................................................................. 28
Label orientation........................................................................................................................................................................ 29
Congure the 3-bin stapler/stacker accessory............................................................................................................................... 29
Congure the default staple location...................................................................................................................................... 29
Congure the operation mode................................................................................................................................................. 30
Congure the HP print driver for the operation mode ......................................................................................................... 31
3Supplies, accessories, and parts............................................................................................................................................................ 33
Order supplies, accessories, and parts............................................................................................................................................ 33
iii
Ordering....................................................................................................................................................................................... 33
Supplies and accessories.......................................................................................................................................................... 33
Maintenance/long-life consumables ...................................................................................................................................... 34
Customer self-repair parts ....................................................................................................................................................... 35
Congure the HP toner-cartridge-protection supply settings ..................................................................................................... 36
Introduction................................................................................................................................................................................. 36
Enable or disable the Cartridge Policy feature ...................................................................................................................... 36
Enable or disable the Cartridge Protection feature .............................................................................................................. 38
Replace the toner cartridges............................................................................................................................................................. 40
Toner-cartridge information..................................................................................................................................................... 40
Remove and replace the cartridge .......................................................................................................................................... 42
Replace the staple cartridge (stapler models only)....................................................................................................................... 44
Remove and replace the staple cartridge .............................................................................................................................. 45
4Print............................................................................................................................................................................................................ 47
Print tasks (Windows)......................................................................................................................................................................... 47
How to print (Windows)............................................................................................................................................................. 47
Automatically print on both sides (Windows)........................................................................................................................ 48
Manually print on both sides (Windows) ............................................................................................................................... 48
Print multiple pages per sheet (Windows)............................................................................................................................. 49
Select the paper type (Windows)............................................................................................................................................. 49
Additional print tasks................................................................................................................................................................. 50
Print tasks (macOS) ............................................................................................................................................................................ 50
How to print (macOS) ................................................................................................................................................................ 50
Automatically print on both sides (macOS)............................................................................................................................ 51
Manually print on both sides (macOS).................................................................................................................................... 51
Print multiple pages per sheet (macOS)................................................................................................................................. 52
Select the paper type (macOS) ................................................................................................................................................ 52
Additional print tasks................................................................................................................................................................. 52
Store print jobs on the printer to print later or print privately ..................................................................................................... 53
Introduction................................................................................................................................................................................. 53
Create a stored job (Windows) ................................................................................................................................................. 53
Create a stored job (macOS)..................................................................................................................................................... 54
Print a stored job........................................................................................................................................................................ 55
Delete a stored job..................................................................................................................................................................... 55
Information sent to printer for Job Accounting purposes ................................................................................................... 56
Mobile printing..................................................................................................................................................................................... 56
Introduction................................................................................................................................................................................. 56
Wi-Fi, Wi-Fi Direct Print, NFC, and BLE printing ..................................................................................................................... 56
HP ePrint via email..................................................................................................................................................................... 57
AirPrint ......................................................................................................................................................................................... 58
Android embedded printing ..................................................................................................................................................... 58
Print from a USB ash drive .............................................................................................................................................................. 58
Enable the USB port for printing.............................................................................................................................................. 59
Print USB documents ................................................................................................................................................................ 59
5Copy ........................................................................................................................................................................................................... 61
iv
Make a copy.......................................................................................................................................................................................... 61
Copy on both sides (duplex) .............................................................................................................................................................. 63
Additional copy tasks.......................................................................................................................................................................... 65
6Scan............................................................................................................................................................................................................ 66
Set up Scan to Email........................................................................................................................................................................... 66
Introduction................................................................................................................................................................................. 66
Before you begin........................................................................................................................................................................ 66
Step one: Access the HP Embedded Web Server (EWS) ...................................................................................................... 67
Step two: Congure the Network Identication settings..................................................................................................... 68
Step three: Congure the Send to Email feature .................................................................................................................. 68
Step four: Congure the Quick Sets (optional) ...................................................................................................................... 77
Step ve: Set up Send to Email to use Oice 365 Outlook (optional)................................................................................ 78
Set up Scan to Network Folder ......................................................................................................................................................... 80
Introduction................................................................................................................................................................................. 80
Before you begin........................................................................................................................................................................ 80
Step one: Access the HP Embedded Web Server (EWS) ...................................................................................................... 80
Step two: Set up Scan to Network Folder .............................................................................................................................. 81
Set up Scan to SharePoint ................................................................................................................................................................. 90
Introduction................................................................................................................................................................................. 90
Before you begin........................................................................................................................................................................ 90
Step one: Access the HP Embedded Web Server (EWS) ...................................................................................................... 90
Step two: Enable Scan to SharePoint and create a Scan to SharePoint Quick Set .......................................................... 91
Scan a le directly to a SharePoint site................................................................................................................................... 92
Quick Set scan settings and options for Scan to SharePoint .............................................................................................. 94
Set up Scan to USB Drive ................................................................................................................................................................... 95
Introduction................................................................................................................................................................................. 95
Step one: Access the HP Embedded Web Server (EWS) ...................................................................................................... 95
Step two: Enable Scan to USB Drive........................................................................................................................................ 96
Step three: Congure the Quick Sets (optional) .................................................................................................................... 96
Default scan settings for Scan to USB Drive setup............................................................................................................... 97
Default le settings for Save to USB setup............................................................................................................................ 98
Scan to email ....................................................................................................................................................................................... 99
Introduction................................................................................................................................................................................. 99
Scan to email .............................................................................................................................................................................. 99
Scan to network folder.....................................................................................................................................................................101
Introduction...............................................................................................................................................................................101
Scan to network folder............................................................................................................................................................101
Scan to SharePoint............................................................................................................................................................................103
Introduction...............................................................................................................................................................................103
Scan to SharePoint...................................................................................................................................................................104
Scan to USB drive ..............................................................................................................................................................................105
Introduction...............................................................................................................................................................................106
Scan to USB drive .....................................................................................................................................................................106
Use HP JetAdvantage business solutions .....................................................................................................................................108
v
Additional scan tasks........................................................................................................................................................................108
7Fax............................................................................................................................................................................................................109
Set up fax ...........................................................................................................................................................................................109
Introduction...............................................................................................................................................................................109
Set up fax by using the printer control panel ......................................................................................................................109
Change fax congurations...............................................................................................................................................................110
Fax dialing settings..................................................................................................................................................................110
General fax send settings.......................................................................................................................................................111
Fax receive settings .................................................................................................................................................................112
Send a fax...........................................................................................................................................................................................113
Create a fax printing schedule.........................................................................................................................................................115
Block incoming faxes........................................................................................................................................................................115
Create a list of blocked fax numbers.....................................................................................................................................115
Delete numbers from the list of blocked fax numbers......................................................................................................116
Additional fax tasks ..........................................................................................................................................................................116
8Manage the printer ................................................................................................................................................................................117
Advanced conguration with the HP Embedded Web Server (EWS).........................................................................................117
Introduction...............................................................................................................................................................................117
How to access the HP Embedded Web Server (EWS).........................................................................................................118
HPEmbedded Web Server features......................................................................................................................................119
Congure IP network settings.........................................................................................................................................................127
Printer sharing disclaimer.......................................................................................................................................................127
View or change network settings..........................................................................................................................................127
Rename the printer on a network .........................................................................................................................................127
Manually congure IPv4 TCP/IP parameters from the control panel...............................................................................128
Manually congure IPv6 TCP/IP parameters from the control panel...............................................................................128
Link speed and duplex settings .............................................................................................................................................129
Printer security features ..................................................................................................................................................................130
Introduction...............................................................................................................................................................................130
Security statements ................................................................................................................................................................130
Assign an administrator password........................................................................................................................................130
IP Security..................................................................................................................................................................................131
Encryption support: HP High Performance Secure Hard Disks.........................................................................................131
Lock the formatter...................................................................................................................................................................131
Encryption support: HP High Performance Secure Hard Disks..................................................................................................131
Energy-conservation settings.........................................................................................................................................................132
Print with EconoMode .............................................................................................................................................................132
Set the sleep timer and congure the printer to use 1 watt or less of power ...............................................................132
Set the sleep schedule ............................................................................................................................................................133
HPWebJetadmin ..............................................................................................................................................................................133
Software and rmware updates .....................................................................................................................................................133
9Solve problems.......................................................................................................................................................................................134
Customer support.............................................................................................................................................................................134
vi
Control panel help system...............................................................................................................................................................134
Reset factory settings ......................................................................................................................................................................135
Introduction...............................................................................................................................................................................135
Method one: Reset factory settings from the printer control panel................................................................................135
Method two: Reset factory settings from the HP Embedded Web Server (network-connected printers only)........136
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel or EWS ..............................136
Change the “Very Low” settings ............................................................................................................................................136
Order supplies...........................................................................................................................................................................137
Printer does not pick up paper or misfeeds..................................................................................................................................137
Introduction...............................................................................................................................................................................137
The printer does not pick up paper .......................................................................................................................................137
The printer picks up multiple sheets of paper.....................................................................................................................140
The document feeder jams, skews, or picks up multiple sheets of paper .....................................................................143
Clear paper jams................................................................................................................................................................................144
Introduction...............................................................................................................................................................................144
Paper jam locations .................................................................................................................................................................144
Auto-navigation for clearing paper jams..............................................................................................................................145
Experiencing frequent or recurring paper jams? ................................................................................................................146
31.13.yz Clear paper jams in the document feeder...........................................................................................................146
13.B2.D1 jam error in tray 1...................................................................................................................................................149
13.B2.D2 jam error in tray 2...................................................................................................................................................153
13.A3 jam error in tray 3.........................................................................................................................................................157
13.A4 jam error in tray 4.........................................................................................................................................................161
13.A4 jam error in high-capacity input (HCI) tray 4 ............................................................................................................166
13.A5 jam error in tray 5.........................................................................................................................................................170
13.B2 jam error in right door..................................................................................................................................................175
13.B4 jam error in right door (fuser).....................................................................................................................................177
13.B9 jam error in right door (fuser).....................................................................................................................................179
13.D3 jam error in right door (duplexer) ..............................................................................................................................182
13.E1 jam error in output bin.................................................................................................................................................184
13.60 jam error in stapler/stacker.........................................................................................................................................186
13.83 jam error in stapler/stacker ........................................................................................................................................188
66.80.yz Staple jam/Stapler malfunction ...........................................................................................................................191
Resolving mono print quality problems ........................................................................................................................................194
Introduction...............................................................................................................................................................................194
Troubleshoot print quality......................................................................................................................................................194
Improve copy image quality ............................................................................................................................................................207
Check the scanner glass for dirt and smudges ...................................................................................................................207
Calibrate the scanner...............................................................................................................................................................208
Check the paper settings ........................................................................................................................................................209
Check the image-adjustment settings .................................................................................................................................209
Optimize copy quality for text or pictures............................................................................................................................210
Edge-to-edge copying.............................................................................................................................................................210
Improve scan image quality ............................................................................................................................................................210
Check the scanner glass for dirt and smudges ...................................................................................................................210
Check the resolution settings ................................................................................................................................................212
Check the color settings..........................................................................................................................................................213
vii
Check the image-adjustment settings .................................................................................................................................213
Optimize scan quality for text or pictures ............................................................................................................................214
Check the output-quality settings.........................................................................................................................................214
Improve fax image quality ...............................................................................................................................................................215
Check the scanner glass for dirt and smudges ...................................................................................................................215
Check the send-fax resolution settings................................................................................................................................217
Check the image-adjustment settings .................................................................................................................................217
Optimize fax quality for text or pictures...............................................................................................................................217
Check the error-correction setting ........................................................................................................................................218
Check the t-to-page setting.................................................................................................................................................218
Send to a dierent fax machine.............................................................................................................................................218
Check the sender's fax machine ............................................................................................................................................218
Solve wired network problems .......................................................................................................................................................219
Introduction...............................................................................................................................................................................219
Poor physical connection........................................................................................................................................................219
The computer is unable to communicate with the printer................................................................................................219
The printer is using incorrect link and duplex settings for the network .........................................................................220
New software programs might be causing compatibility problems................................................................................220
The computer or workstation might be set up incorrectly................................................................................................220
The printer is disabled, or other network settings are incorrect ......................................................................................220
Solve wireless network problems ..................................................................................................................................................220
Introduction...............................................................................................................................................................................220
Wireless connectivity checklist...............................................................................................................................................220
The printer does not print after the wireless conguration completes...........................................................................221
The printer does not print, and the computer has a third-party rewall installed........................................................222
The wireless connection does not work after moving the wireless router or printer...................................................222
Cannot connect more computers to the wireless printer..................................................................................................222
The wireless printer loses communication when connected to a VPN............................................................................222
The network does not appear in the wireless networks list .............................................................................................222
The wireless network is not functioning ..............................................................................................................................223
Reduce interference on a wireless network.........................................................................................................................223
Solve fax problems ...........................................................................................................................................................................223
Checklist for solving fax problems ........................................................................................................................................223
General fax problems ..............................................................................................................................................................225
Index.............................................................................................................................................................................................................227
viii
Printer overview1
Review the location of features on the printer, the physical and technical specications of the printer, and where
to locate setup information.
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljM634MFP, www.hp.com/support/ljM635MFP, or www.hp.com/support/ljM636MFP
For more information:
HP's all-inclusive help for the printer includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
Warning icons
Use caution if you see a warning icon on your HP printer, as indicated in the icon denitions.
Figure 1-1 Caution: Electric shock
Figure 1-2 Caution: Hot surface
Figure 1-3 Caution: Keep body parts away from moving parts
Figure 1-4 Caution: Sharp edge in close proximity
Figure 1-5 Warning
Printer views
Identify certain parts of the printer and the control panel.
Printer overview 1
Printer front view
Locate features on the front of the printer.
Figure 1-6 Printer front view components
22
2
3
3
14
15
13
16
1
2
6
5
4
7
9
1
0
12
8
11
18
19
20
21
17
1
2
3
Number Description
1 Control panel with color touchscreen display (tilts up for easier viewing)
2 Document-feeder input tray
3 Document-feeder output bin
4 Document-feeder output extension (extend this when scanning longer pages, such as legal paper)
5 Scanner assembly
6 Right door (access for clearing jams)
7 Tray 1 (multipurpose tray)
8 Formatter (contains the interface ports)
2 Chapter 1Printer overview
Number Description
9 Slot for a cable-type security lock
10 Power connection
11 Tray 2
12 On/o button
13 Walk-up USB port
14 Output bin
15 Output bin extension
16 1 x 550-sheet paper feeder with stand (included with the M635fht; optional for the M634dn, M634h, M634z
M635h, M635z, M636fh, and M636z)
17 3 x 550-sheet paper feeder with stand (included with the M634z; optional for the M634dn, M634h, M635fht,
M635h, M635z, M636fh, and M636z)
18 HP Stapling Mailbox (included with the M631z, M632z, and M633z)
19 Hardware integration pocket (for connecting accessories and third-party devices)
20 Keyboard (M634h, M635z, and M636z only. Pull the keyboard straight out to use it.)
CAUTION: Close the keyboard when it is not in use.
21 Stapler door (included with the M634z, M635z, and M636z)
22 1x550-sheet tray and 2,000-sheet high-capacity input tray (included with the M635z and M636z; optional for the
M634dn, M634h, M634z, M635fht, M635h, and M636fh)
Printer back view
Locate features on the back of the printer.
Figure 1-7 Printer rear view components
3
2
1
4
5
Printer back view 3
Number Description
1 Document feeder cover release latch
2 Document-feeder cover (access for clearing jams)
3 Cartridge door release button
4 Cartridge door (access to the toner cartridge)
5 Serial number and product number label
Interface ports
Locate the interface ports on the printer formatter.
Figure 1-8 Interface ports
1
2
3
4
Number Description
1 USB port for connecting external USB devices (this port might be covered)
For easy-access USB printing, use the USB port near the control panel.
2 Hi-Speed USB 2.0 printing port
3 Local area network (LAN) Ethernet 10/100/1000 Ethernet network port
4 Fax port (fax models only)
Control-panel view
Locate features on the printer control panel.
The Home screen provides access to the printer features and indicates the current status of the printer.
4 Chapter 1Printer overview
Return to the Home screen at any time by touching the Home button on the left side of the printer control panel,
or touch the Home button in the upper-left corner of most screens.
NOTE: For more information about the printer-control-panel features, go to www.hp.com/support/
ljM634MFP, www.hp.com/support/ljM635MFP, or www.hp.com/support/ljM636MFP Select Manuals, and then
select General reference.
NOTE: The features that appear on the Home screen can vary, depending on the printer conguration.
Figure 1-9 Control panel features
3 421
5 6 7
8
9
10
12
13
11
Number Feature name Description
1
Home button
Touch the Home button to return to the Home screen.
2 Applications area Touch any of the icons to open the application. Swipe the screen sideways to access more
applications.
NOTE: The available applications vary by printer. The administrator can congure which
applications appear and the order in which they appear.
3 Reset button Touch the Reset button to clear changes, release the printer from a paused state, reset
the copy count eld, display hidden errors, and restore the default settings (including the
language and keyboard layout).
4 Sign In or Sign Out
button
Touch the Sign In button to access secured features.
Touch the Sign Out button to sign out of the printer. The printer restores all options to the
default settings.
NOTE: This button displays only if the administrator has congured the printer to require
permission for access to features.
Control-panel view 5
Number Feature name Description
5 Information
button
Touch the information button to access a screen that provides access to several types
of printer information. Touch the buttons at the bottom of the screen for the following
information:
● Display Language: Change the language setting for the current user session.
● Sleep Mode: Place the printer into sleep mode.
● Wi-Fi Direct: View information for how to connect directly to the printer using a phone,
tablet, or other device with Wi-Fi.
● Wireless: View or change wireless connection settings (for the z model and for the dn
and f models only when an optional wireless accessory is installed).
● Ethernet: View or change Ethernet connection settings.
● HP Web Services: View information to connect and print to the printer using HP Web
Services (ePrint).
● Fax Number: View the printer fax number (fax models only).
6
Help button
Touch the Help button to open the embedded help system.
7 Current time Displays the current time
8
Start Copy button Touch the Start Copy button to start a copy job.
9 Copy count The copy count indicates the number of copies that the printer is set to make.
10 Home-screen page
indicator
Indicates the number of pages on the Home screen or in an application. The current page is
highlighted. Swipe the screen sideways to scroll between pages.
11 Keyboard
(Flow models only)
Flow models include a physical keyboard. The keys are mapped to a language in the same
way the virtual keyboard on the printer touchscreen is mapped. Whenever the keyboard
layout for the virtual keyboard changes, the keys on the physical keyboard are remapped to
match the new settings.
NOTE: In some locations, the printer comes with adhesive keyboard overlays to customize
the keys for dierent languages.
12 Easy-access USB
port
Insert a USB ash drive for printing or scanning without a computer or to update the printer
rmware.
NOTE: An administrator must enable this port before use.
13 Hardware
integration pocket
(HIP)
For connecting accessory and third-party devices
How to use the touchscreen control panel
Perform the following actions to use the printer touchscreen control panel.
6 Chapter 1Printer overview
Table 1-1 Touchscreen control panel actions
Action Description Example
Touch Touch an item on the screen to select that item
or open that menu. Also, when scrolling through
menus, briey touch the screen to stop the
scrolling.
Touch the Settings icon to open the Settings app.
Swipe Touch the screen and then move your nger
horizontally to scroll the screen sideways.
Swipe until the Settings app displays.
Scroll Touch the screen and then move your nger
vertically to scroll the screen up and down. When
scrolling through menus, briey touch the screen
to stop the scrolling.
Scroll through the Settings app.
Printer specications
Determine the specications for your printer model.
Technical specications
Review the technical specications for the printer.
See www.hp.com/support/ljM634MFP, www.hp.com/support/ljM635MFP, or www.hp.com/support/ljM636MFP
for current information.
Product numbers for each model
● M634dn - #7PS94A
Printer specications 7
● M634h - # 7PS95A
● M634z - #7PS96A
● M635h - #7PS97A
● M635fht - #7PS98A
● M635z - #7PS99A
● M636fh - #7PT00A
● M636z - #7PT01A
Table 1-2 Paper handling specications
Paper handling features M634dn, M635h M634h, M635fht,
M636fh
M634z, M635z, M636z
Tray 1 (100-sheet capacity)
Tray 2 (550-sheet capacity)
1 x 550-sheet paper feeder
NOTE: The printer supports as many as six input
trays.
Optional Optional Optional
1 x 550-sheet paper feeder with stand Optional Included with the
M635fht, Optional on all
others
Optional
1 x 550-sheet feeder plus 2,000- sheet high-capacity
feeder
Optional Optional Included with the M635z
and M636z
3 x 550-sheet paper feeder with stand Optional Optional Included with the M634z
Envelope feeder cassette for printing up to 75
envelopes
Optional Optional Optional
900-sheet 3-bin Stapling Mailbox Not supported Not supported
Automatic duplex printing
Table 1-3 Connectivity specications
Connectivity features M634dn, M635h M634h, M635fht,
M636fh
M634z, M635z, M636z
10/100/1000 Ethernet LAN connection with IPv4 and
IPv6
Hi-Speed USB 2.0
Easy-access USB port for printing without a computer
and upgrading the rmware
Hardware Integration Pocket for connecting accessory
and third-party devices
HP Internal USB Ports Optional Optional Optional
HP Jetdirect 2900nw Print Server Accessory for
wireless connectivity
Optional Optional Optional
8 Chapter 1Printer overview
Table 1-3 Connectivity specications (continued)
Connectivity features M634dn, M635h M634h, M635fht,
M636fh
M634z, M635z, M636z
HP Jetdirect 3100w BLE/NFC/ Wireless Accessory for
printing from mobile devices
NOTE: Connected via the Hardware Integration
Pocket or the rear host USB port. The HP Jetdirect
3100w BLE/NFC/ Wireless Accessory requires the HP
Internal USB ports accessory.
Optional Optional Included with the M634z
and M636z
Table 1-4 Print specications
Print features M634dn, M635h M634h, M635fht,
M636fh
M634z, M635z, M636z
Prints 52 pages per minute (ppm) on A4 and 55 ppm
on letter-size paper
M634dn M634h M634z
Prints 61 ppm on A4 and 65 ppm on letter-size paper M635h M635fht M635z
Prints 71 ppm on A4 and 75 ppm on letter-size paper Not supported M636fh M636z
Easy-access USB printing (no computer required)
Store jobs in the printer memory to print later or print
privately
Table 1-5 Copy and scan specications
Copy and scan features M634dn, M635h M634h, M635fht,
M636fh
M634z, M635z, M636z
Copies 52 pages per minute (ppm) on A4 and 55 ppm
on letter-size paper*
M634dn M634h M634z
Copies 61 ppm on A4 and 65 ppm on letter-size
paper*
M635h M635fht M635z
Copies 71 ppm on A4 and 75 ppm on letter-size
paper
Not supported M636fh M636z
Scans at 75 images per minute (ipm) (monochrome
or color)*
Included with the
M635fht, M636fh
Included with the M634z
Scans at 120 ipm (monochrome and color) Not supported Included with the M634h Included with the M635z
and M636z
Easy-access USB copying and scanning (no computer
required)
150-page document feeder with electronic duplex
copying and scanning
HP EveryPage Technologies including ultrasonic
multi-feed detection
Not supported Included with the M634h Included with the M635z
and M636z
Embedded optical character recognition (OCR)
provides the ability to convert printed pages into text
that can be edited or searched using a computer
Not supported Included with the M634h Included with the M635z
and M636z
SMART Label feature provides paper-edge detection
for automatic page cropping
Not supported Included with the M634h Included with the M635z
and M636z
Technical specications 9
Table 1-5 Copy and scan specications (continued)
Copy and scan features M634dn, M635h M634h, M635fht,
M636fh
M634z, M635z, M636z
Automatic page orientation for pages that have at
least 100 characters of text
Not supported Included with the M634h Included with the M635z
and M636z
Automatic tone adjustment sets contrast, brightness,
and background removal for each page
Not supported Included with the M634h Included with the M635z
and M636z
*Copy and scan speeds are subject to change. For the most current information, go to www.hp.com/support/
ljM634MFP, www.hp.com/support/ljM635MFP, or www.hp.com/support/ljM636MFP
Table 1-6 Digital Send specications
Digital Send M634dn, M635h M634h, M635fht,
M636fh
M634z, M635z, M636z
Send documents to email, USB, and shared folders on
a network
Send documents to SharePoint® Not supported Included with the M634h Included with the M635z
and M636z
Table 1-7 Memory specications
Memory features M634dn, M635h M634h, M635fht,
M636fh
M634z, M635z, M636z
1.75 GB base memory, expandable to 2.5 GB Not supported
2.25 GB base memory, expandable to 3 GB Not supported Included with the M634h Included with the M635z
and M636z
Table 1-8 Mass storage specications
Mass storage features M634dn, M635h M634h, M635fht,
M636fh
M634z, M635z, M636z
Mass storage: 16 GB embedded Multi-Media
Controller (eMMC)
M634dn Not supported Not supported
Mass storage: 500 GB HP High- Performance Secure
Hard Disk
Included with the M635h;
optional for the M634dn
Table 1-9 Other specications
Other features M634dn, M635h M634h, M635fht,
M636fh
M634z, M635z, M636z
Touchscreen control panel
Retractable keyboard Not supported Included with the M634h Included with the M635z
and M636z
Security: HP Trusted Platform Module for encrypting
all data that passes through the printer
10 Chapter 1Printer overview
Table 1-9 Other specications (continued)
Other features M634dn, M635h M634h, M635fht,
M636fh
M634z, M635z, M636z
Fax Optional Included with M635fht,
M636fh; optional for the
M634h
Supported operating systems
The following information applies to the printer-specic Windows PCL6 and HPprint drivers for macOS and to
the software installer.
Linux: For information and print drivers for Linux, go to www.hp.com/go/linuxprinting.
UNIX: For information and print drivers for UNIX®, go to www.hp.com/go/unixmodelscripts.
The following information applies to the printer-specic HP PCL 6 print drivers, and HPprint drivers for macOS.
Windows: Download HP Easy Start from 123.hp.com to install the HP print driver. Or, go to the printer-support
website for this printer: www.hp.com/support/ljM634MFP, www.hp.com/support/ljM635MFP, or www.hp.com/
support/ljM636MFP to download the print driver or the software installer to install the HP print driver.
macOS: Mac computers are supported with this printer. Download HPEasyStart from either 123.hp.com or from
the Printer Support page, and then use HP Easy Start to install the HP print driver.
1. Go to 123.hp.com.
2. Follow the steps provided to download the printer software.
Table 1-10 Supported operating systems and print drivers
Operating system Print driver installed (from the software on the web)
Windows8, 32-bit and 64-bit The PCL6 printer-specic print driver is available for download from
the printer-support website. Download the driver, and then use the
Microsoft Add Printer tool to install it.
Windows8.1, 32-bit and 64-bit The PCL6 printer-specic print driver is available for download from
the printer-support website. Download the driver, and then use the
Microsoft Add Printer tool to install it.
Windows10, 32-bit and 64-bit The PCL6 printer-specic print driver is available for download from
the printer-support website. Download the driver, and then use the
Microsoft Add Printer tool to install it.
WindowsServer2008R2, SP1, 64-bit The PCL6 printer-specic print driver is available for download from
the printer-support website. Download the driver, and then use the
Microsoft Add Printer tool to install it.
WindowsServer2012, 64-bit The PCL 6 printer-specic print driver is available for download from
the printer-support website. Download the driver, and then use the
Microsoft Add Printer tool to install it.
WindowsServer2012R2, 64-bit The PCL 6 printer-specic print driver is available for download from
the printer-support website. Download the driver, and then use the
Microsoft Add Printer tool to install it.
WindowsServer2016, 64-bit The PCL 6 printer-specic print driver is available for download from
the printer-support website. Download the driver, and then use the
Microsoft Add Printer tool to install it.
Supported operating systems 11
Table 1-10 Supported operating systems and print drivers (continued)
Operating system Print driver installed (from the software on the web)
Windows Server 2019, 64-bit The PCL 6 printer-specic print driver is available for download from
the printer-support website. Download the driver, and then use the
Microsoft Add Printer tool to install it.
macOS 10.13 High Sierra, macOS 10.14 Mojave, macOS 10.15
Catalina
Download HPEasy Start from 123.hp.com, and then use it to install
the print driver.
NOTE: Supported operating systems can change. For a current list of supported operating systems, go to
www.hp.com/support/ljM634MFP, www.hp.com/support/ljM635MFP, or www.hp.com/support/ljM636MFP for
HP's all-inclusive help for the printer.
NOTE: For details on client and server operating systems and for HPUPD driver support for this printer, go to
www.hp.com/go/upd. Under Additional information, click the links.
Table 1-11 Minimum system requirements
Windows macOS
● Internet connection
● Dedicated USB 1.1 or 2.0 connection or a network connection
● 2 GB of available hard-disk space
● 1GB RAM (32-bit) or 2GB RAM (64-bit)
● Internet connection
● Dedicated USB 1.1 or 2.0 connection or a network connection
● 1.5GB of available hard-disk space
NOTE: The Windows software installer installs the HP Smart Device Agent Base service. The le size is
approximately 100 kb. Its only function is to check for printers connected via USB hourly. No data is collected. If
a USB printer is found, it then tries to locate a JetAdvantage Management Connector (JAMc) instance on the
network. If a JAMc is found, the HP Smart Device Agent Base is securely upgraded to a full Smart Device Agent
from JAMc, which will then allow printed pages to be accounted for in a Managed Print Services (MPS) account.
The driver-only web packs downloaded from hp.com for the printer and installed through the Add Printer wizard
do not install this service.
To uninstall the service, open the Control Panel, select Programs or Programs and Features, and
then select Add/Remove Programs or Uninstall a Program to remove the service. The le name is
HPSmartDeviceAgentBase.
Mobile printing solutions
HP oers multiple mobile and ePrint solutions to enable easy printing to an HP printer from a laptop, tablet,
smartphone, or other mobile device.
To see the full list and to determine the best choice, go to www.hp.com/go/MobilePrinting.
NOTE: Update the printer rmware to ensure all mobile printing and ePrint capabilities are supported.
● Wi-Fi Direct (wireless models only, with HP Jetdirect 3000w NFC Wireless accessory installed)
● HP ePrint via email (Requires HP Web Services to be enabled and the printer to be registered with
HPConnected)
● HP Smart app
12 Chapter 1Printer overview
● Google Cloud Print
● AirPrint
● Android Printing
Printer dimensions
Review the dimensions for the printer and accessories.
Table 1-12 Dimensions for base models (M634dn, M634h, M635h, M636fh)
Measurement Printer fully closed Printer fully opened
Height 640 mm (25.2 in) 865 mm (34.1 in)
Depth 558 mm (22 in) 805 mm (31.7 in)
Width 512 mm (20.15 in) 1,030 mm (40.5 in)
Weight (with toner
cartridge)
33.2 kg (73.2 lb) 33.2 kg (73.2 lb)
Table 1-13 Dimensions for M634z
Measurement Printer fully closed Printer fully opened
Height 1,234 mm (48.6 in) 1,500 mm (59.1 in)
Depth 658 mm (25.9 in) 890 mm (35 in)
Width 661 mm (26 in) 1,030 mm (40.5 in)
Weight (with toner
cartridge)
62.5 kg (137.8 lb) 62.5 kg (137.8 lb)
Table 1-14 Dimensions for M635fht
Measurement Printer fully closed Printer fully opened
Height 1,094 mm (43.2 in) 1,365 mm (53.7 in)
Depth 660 mm (26 in) 890 mm (35 in)
Width 665 mm (26.15 in) 1,030 mm (40.5 in)
Weight (with toner
cartridge)
52.5 kg (115.8 lb) 52.5 kg (115.8 lb)
Table 1-15 Dimensions for M635z, M636z
Measurement Printer fully closed Printer fully opened
Height 1,234 mm (48.5 in) 1,500 mm (59.1 in)
Depth 658 mm (25.9 in) 890 mm (35 in)
Width 661 mm (26 in) 1,030 mm (40.5 in)
Weight (with toner
cartridge)
64.3 kg (141.8 lb) 64.3 kg (141.8 lb)
Printer dimensions 13
Table 1-16 Dimensions for the 1x550-sheet paper feeder
Measurement Tray fully closed Tray fully opened
Height 148 mm (5.8 in) 148 mm (5.8 in)
Depth 558 mm (22 in) 869 mm (34.2 in)
Width 512 mm (20.15 in) 617 mm (24.3 in)
Weight (with toner
cartridge)
6.8 kg (15 lb) 6.8 kg (15 lb)
Table 1-17 Dimensions for the printer with a 1 x 550-sheet paper feeder
Measurement Printer fully closed Printer fully opened
Height 766 mm (30.15 in) 1,010 mm (39.8 in)
Depth 558 mm (22 in) 890 mm (35 in)
Width 512 mm (20.15 in) 1,030 mm (40.5 in)
Weight 40 kg (88.2 lb) 40 kg (88.2 lb)
Table 1-18 Dimensions for the 1 x 550-sheet feeder with printer stand
Measurement Accessory fully closed Accessory fully opened
Height 478 mm (18.8 in) 478 mm (18.8 in)
Depth 658 mm (25.9 in) 1,050 mm (41.3 in)
Width 660 mm (26 in) 980 mm (38.6 in)
Weight 19.28 kg (42.5 lb) 19.28 kg (42.5 lb)
Table 1-19 Dimensions for the printer with a 1 x 550-sheet feeder with printer stand
Measurement Printer fully closed Printer fully opened
Height 1,094 mm (43.2 in) 1,365 mm (53.7 in)
Depth 600 mm (26 in) 890 mm (35 in)
Width 665 mm (26.15 in) 1,030 mm (40.5 in)
Weight 52.5 kg (115.8 lb) 52.5 kg (115.8 lb)
Table 1-20 Dimensions for the 1 x 550-sheet feeder and 2,000-sheet HCI tray with stand
Measurement Accessory fully closed Accessory fully opened
Height 478 mm (18.8 in) 478 mm (18.8 in)
Depth 658mm (25.9 in) 975mm (38.4in)
Width 660 mm (26 in) 980mm (38.6 in)
Weight 24.5 kg (54 lb) 24.5 kg (54 lb)
14 Chapter 1Printer overview
Table 1-21 Dimensions for the printer with a 1 x 550-sheet feeder and 2,000-sheet HCI tray with stand
Measurement Printer fully closed Printer fully opened
Height 1,090 mm (42.9 in) 1,360 mm (53.5in)
Depth 658 mm (25.9 in) 890 mm (35 in)
Width 660 mm (26 in) 1,030 mm (40.5)
Weight 57.7 kg (127.2 lb) 57.7 kg (127.2 lb)
Table 1-22 Dimensions for the envelope feeder cassette
Measurement Accessory fully closed Accessory fully opened
Height 148mm (5.8in) 148mm (5.8in)
Depth 558mm (22 in) 869mm (34.2 in)
Width 512mm (20.15 in) 617mm (24.3in)
Weight 6.9 kg (15.3 lb) 6.9 kg (15.3 lb)
Table 1-23 Dimensions for the printer with an envelope feeder
Measurement Printer fully closed Printer fully opened
Height 766mm (30.15in) 1,010mm (39.8in)
Depth 558mm (22 in) 890 mm (35 in)
Width 512mm (20.15 in) 1,030 mm (40.5 in)
Weight 39.6 kg (87.3) 39.6 kg (87.3)
Table 1-24 Dimensions for the printer with an HP Stapling Mailbox
Measurement Printer fully closed Printer fully opened
Height 779mm (30.7in) 890 mm (35in)
Depth 558mm (22 in) 890 mm (35 in)
Width 512mm (20.15 in) 1,030 mm (40.5 in)
Weight 39.8 kg (87.7) 39.8 kg (87.7)
Power consumption, electrical specications, and acoustic emissions
In order to operate properly, the printer must be in an environment that meets certain power specications.
See www.hp.com/support/ljM634MFP, www.hp.com/support/ljM635MFP, or www.hp.com/support/ljM636MFP
for current information.
CAUTION: Power requirements are based on the country/region where the printer is sold. Do not convert
operating voltages. This will damage the printer and void the printer warranty.
Power consumption, electrical specications, and acoustic emissions 15
Operating-environment range
Review the operating-environment specications.
Table 1-25 Operating-environment specications
Environment Recommended Storage
Temperature 17° to 25°C (62.6° to 77°F) 10 to 32.5°C (50° to 90°F)
Relative humidity 30% to 70% relative humidity (RH) 10% to 80% RH
Printer hardware setup and software installation
For basic setup instructions, see the Hardware Installation Guide that came with the printer. For additional
instructions, go to HP support on the web.
Go to www.hp.com/support/ljM634MFP, www.hp.com/support/ljM635MFP, or www.hp.com/support/ljM636MFP
for HP's all-inclusive help for the printer, which includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
● Find instructions about how to use the Microsoft Add Printer tool
16 Chapter 1Printer overview
Paper trays2
Discover how to load and use the paper trays, including how to load special items such as envelopes and labels.
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljM634MFP, www.hp.com/support/ljM635MFP, or www.hp.com/support/ljM636MFP.
For more information:
HP's all-inclusive help for the printer includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
Use caution when loading the paper trays.
CAUTION: Do not extend more than one paper tray at a time.
Do not use paper tray as a step.
All trays must be closed while relocating/moving product.
Keep hands out of paper trays or drawers when closing.
If the printer has a keyboard, close keyboard tray when not in use.
Load paper to Tray 1 (multipurpose tray)
The following information describes how to load paper in Tray 1.
CAUTION: To avoid jams, never add or remove paper from Tray 1 during printing.
Load Tray 1
This tray holds up to 100 sheets of 75 g/m2 (20 lb) paper or 10 envelopes.
CAUTION: To avoid jams, never add or remove paper from Tray 1 during printing.
Paper trays 17
1. Open Tray1.
2. Pull out the tray extension to support the paper.
3. Use the blue adjustment latch to spread the paper
guides to the correct size, and then load paper in
the tray. For information about how to orient the
paper, see Tray 1 paper orientation on page 19
Make sure that the paper ts under the ll line on
the paper guides.
NOTE: The maximum stack height is 10 mm (0.4
in), or approximately 100 sheets of 75 g/m2 (20 lb)
paper.
18 Chapter 2Paper trays
4. Using the blue adjustment latch, adjust the side
guides so that they lightly touch the paper stack,
but do not bend it.
Tray 1 paper orientation
Review the proper orientation for loading paper.
Table 2-1 Tray 1 paper orientation
Paper type Image orientation Duplex mode Paper size How to load paper
Letterhead or
preprinted
Portrait 1-sided printing Letter, Legal,
Executive, Statement,
Ocio (8.5 x 13), 3 x
5, 4 x 6, 5 x 7, 5
x 8, A4, A5, A6, RA4,
B5 (JIS), B6 (JIS), L
(90 x 130 mm), 10
x 15 cm, Ocio (216
x 340), 16K 195 x
270 mm, 16K 184
x 260 mm, 16K 197
x 273 mm, Japanese
Postcard (Postcard
(JIS)), Double Japan
Postcard Rotated
(Double Postcard (JIS))
Face-down
Bottom edge leading into the
printer
Letterhead or
preprinted
Portrait Automatic 2-sided
printing or with
Alternative Letterhead
Mode enabled
Letter, Legal,
Executive, Ocio (8.5
x 13), A4, A5, RA4,
B5 (JIS), Ocio (216 x
340), 16K 195 x 270
mm, 16K 184 x 260
mm, 16K 197 x 273
mm
Face-up
Top edge leading into the printer
Tray 1 paper orientation 19
Table 2-1 Tray 1 paper orientation (continued)
Paper type Image orientation Duplex mode Paper size How to load paper
Letterhead or
preprinted
Landscape 1-sided printing Letter, Legal,
Executive, Statement,
Ocio (8.5 x 13), 3 x
5, 4 x 6, 5 x 7, 5
x 8, A4, A5, A6, RA4,
B5 (JIS), B6 (JIS), L
(90 x 130 mm), 10
x 15 cm, Ocio (216
x 340), 16K 195 x
270 mm, 16K 184
x 260 mm, 16K 197
x 273 mm, Japanese
Postcard (Postcard
(JIS)), Double Japan
Postcard Rotated
(Double Postcard (JIS))
Face-down
Top edge toward the front of the
printer
Letterhead or
preprinted
Landscape Automatic 2-sided
printing or with
Alternative Letterhead
Mode enabled
Letter, Legal,
Executive, Ocio (8.5
x 13), A4, A5, RA4,
B5 (JIS), Ocio (216 x
340), 16K 195 x 270
mm, 16K 184 x 260
mm, 16K 197 x 273
mm
Face-up
Top edge toward the front of the
printer
Prepunched Portrait and landscape 1-sided printing Letter, Legal,
Executive, Statement,
Ocio (8.5 x 13), 3 x
5, 4 x 6, 5 x 7, 5
x 8, A4, A5, A6, RA4,
B5 (JIS), B6 (JIS), L
(90 x 130 mm), 10
x 15 cm, Ocio (216
x 340), 16K 195 x
270 mm, 16K 184
x 260 mm, 16K 197
x 273 mm, Japanese
Postcard (Postcard
(JIS)), Double Japan
Postcard Rotated
(Double Postcard (JIS))
Holes toward the front of the
printer
Prepunched Portrait and landscape Automatic 2-sided
printing or with
Alternative Letterhead
Mode enabled
Letter, Legal,
Executive, Ocio (8.5
x 13), A4, A5, RA4,
B5 (JIS), Ocio (216 x
340), 16K 195 x 270
mm, 16K 184 x 260
mm, 16K 197 x 273
mm
Holes toward the front of the
printer
20 Chapter 2Paper trays
Use alternative letterhead mode
Use the Alternative Letterhead Mode feature to load letterhead or preprinted paper into the tray the same way
for all jobs, whether printing to one side of the sheet of paper or to both sides. When using this mode, load paper
as for automatic duplex printing.
Enable Alternative Letterhead Mode by using the printer control-panel menus
Use the Settings menu to set the Alternative Letterhead Mode setting.
1. From the Home screen on the printer control panel, navigate to and open the Settings menu.
2. Open the following menus:
a. Copy/Print or Print
b. Manage Trays
c. Alternative Letterhead Mode
3. Select On.
Load paper to Tray 2 and the 550-sheet trays
The following information describes how to load paper into Tray 2 and the optional 550-sheet trays.
NOTE: The procedure to load paper for the 550-sheet trays is the same as for Tray 2. Only Tray 2 is shown
here.
Load paper to Tray 2 and the 550-sheet trays
These trays hold up to 550 sheets of 75 g/m2 (20 lb) paper.
1. Open the tray.
NOTE: Do not open this tray while it is in use.
Use alternative letterhead mode 21
2. Adjust the paper-width guides by squeezing the
blue adjustment latches and sliding the guides to
the size of the paper being used.
3. Load paper into the tray. Check the paper to verify
the guides lightly touch the stack, but do not
bend it. For information about how to orient the
paper, see Tray 2 and the 550-sheet trays paper
orientation on page 23.
NOTE: To prevent jams, adjust the paper guides to
the correct size and do not overll the tray. Be sure
that the top of the stack is below the tray full
indicator.
NOTE: To prevent jams, do not overll the tray. Be
sure that the top of the stack is below the tray full
indicator.
4. Close the tray.
5. The tray conguration message displays on the
printer control panel.
22 Chapter 2Paper trays
6. Touch the OK button to accept the detected type
and size, or touch the Modify button to choose a
dierent paper size or type.
For custom-size paper, specify the X and Y
dimensions for the paper when the prompt displays
on the printer control panel.
X
Y
7. Select the correct type and size, and then touch the
OK button.
Tray 2 and the 550-sheet trays paper orientation
Review the paper-loading orientation guidance.
Table 2-2 Tray 2 and the 550-sheet trays paper orientation
Paper type Image orientation Duplex mode Paper size How to load paper
Letterhead or
preprinted
Portrait 1-sided printing Letter, Legal,
Executive, Statement,
Ocio (8.5 x 13), 4 x 6,
5 x 7, 5 x 8, A4, A5, A6,
RA4, B5 (JIS), B6 (JIS),
L (90 x 130 mm), 10
x 15 cm, Ocio (216 x
340), 16K 195 x 270
mm, 16K 184 x 260
mm, 16K 197 x 273
mm, Double Japan
Postcard Rotated
(Double Postcard (JIS))
Face-up
Top edge at the left side of the tray
Letterhead or
preprinted
Landscape 1-sided printing Letter, Legal,
Executive, Statement,
Ocio (8.5 x 13), 4 x 6,
5 x 7, 5 x 8, A4, A5, A6,
RA4, B5 (JIS), B6 (JIS),
L (90 x 130 mm), 10
x 15 cm, Ocio (216 x
340), 16K 195 x 270
mm, 16K 184 x 260
mm, 16K 197 x 273
mm, Double Japan
Postcard Rotated
(Double Postcard (JIS))
Face-up
Top edge toward the back of the
tray
Tray 2 and the 550-sheet trays paper orientation 23
Table 2-2 Tray 2 and the 550-sheet trays paper orientation (continued)
Paper type Image orientation Duplex mode Paper size How to load paper
Letterhead or
preprinted
Landscape Automatic 2-sided
printing or with
Alternative Letterhead
Mode enabled
Letter, Legal,
Executive, Ocio (8.5 x
13), A4, A5, RA4, Ocio
(216 x 340), 16K 195
x 270 mm, 16K 184 x
260 mm, 16K 197 x
273 mm
Face-down
Top edge toward the back of the
tray
Prepunched Portrait or landscape 1-sided printing Letter, Legal,
Executive, Statement,
Ocio (8.5 x 13), 4 x 6,
5 x 7, 5 x 8, A4, A5, A6,
RA4, B5 (JIS), B6 (JIS),
L (90 x 130 mm), 10
x 15 cm, Ocio (216 x
340), 16K 195 x 270
mm, 16K 184 x 260
mm, 16K 197 x 273
mm, Double Japan
Postcard Rotated
(Double Postcard (JIS)
Face-up
Holes toward the back of the tray
Prepunched Portrait or landscape Automatic 2-sided
printing or with
Alternative Letterhead
Mode enabled
Letter, Legal,
Executive, Ocio (8.5 x
13), A4, A5, RA4, Ocio
(216 x 340), 16K 195
x 270 mm, 16K 184 x
260 mm, 16K 197 x
273 mm
Face-down
Holes toward the front of the tray
Use alternative letterhead mode
Use the Alternative Letterhead Mode feature to load letterhead or preprinted paper into the tray the same way
for all jobs, whether printing to one side of the sheet of paper or to both sides. When using this mode, load paper
as for automatic duplex printing.
Enable Alternative Letterhead Mode by using the printer control-panel menus
Use the Settings menu to set the Alternative Letterhead Mode setting.
1. From the Home screen on the printer control panel, navigate to and open the Settings menu.
2. Open the following menus:
a. Copy/Print or Print
b. Manage Trays
24 Chapter 2Paper trays
c. Alternative Letterhead Mode
3. Select On.
Load paper to the 2,000-sheet high-capacity input tray
The following information describes how to load paper in the high-capacity input tray. This tray is part of the
1x550-sheet and 2,000-sheet high-capacity input feeder, which is included with the M635z and M636z models.
This tray holds up to 2,000 sheets of 75 g/m2 (20 lb) paper.
Load paper to the high-capacity input tray
This tray holds up to 2,000 sheets of 75 g/m2 (20 lb) paper.
1. Open the tray.
NOTE: Do not open this tray while it is in use.
2. Adjust the paper-size lever to the correct position
for the paper.
Load paper to the 2,000-sheet high-capacity input tray 25
3. Load paper into the tray.
NOTE: To prevent jams, do not overll the tray. Be
sure that the top of the stack is below the tray full
indicator.
NOTE: If the tray is not adjusted correctly, an error
message might appear during printing or the paper
might jam.
4. Close the tray.
5. The tray conguration message displays on the
printer control panel.
6. Touch the OK button to accept the detected type
and size, or touch the Modify button to choose a
dierent paper size or type.
7. Select the correct type and size, and then touch the
OK button.
Load and print envelopes
Review the following information about loading and printing envelopes.
Print envelopes from Tray 1
Use Tray 1 or the envelope feeder accessory to print on envelopes.
Tray 1 holds up to 10 envelopes, depending on envelope design and environmental conditions.
To print envelopes using the manual feed option, follow these steps to select the correct settings in the print
driver, and then load the envelopes into the tray after sending the print job to the printer.
1. From the software program, select the Print option.
26 Chapter 2Paper trays
2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to open
the print driver.
NOTE: The name of the button varies for dierent software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print, and
then select the printer.
3. Click or tap the Paper/Quality tab.
4. In the Paper size drop-down list, select the correct size for the envelopes.
5. In the Paper type drop-down list, select Envelope.
6. In the Paper source drop-down list, select Manual feed.
7. Click the OK button to close the Document Properties dialog box.
8. In the Print dialog box, click the Print button to print the job.
Print envelopes from the envelope feeder accessory
Use the envelope feeder accessory to print on envelopes.
The envelope feeder accessory holds 75 envelopes, depending on envelope design and environmental
conditions.
To print envelopes using the manual feed option, follow these steps to select the correct settings in the print
driver, and then load the envelopes into the tray after sending the print job to the printer.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to open
the print driver.
NOTE: The name of the button varies for dierent software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print, and
then select the printer.
3. Click or tap the Paper/Quality tab.
4. Complete one of the following steps:
● In the Paper size drop-down list, select the correct size for the envelopes.
● In the
Paper type drop-down list, select Envelope.
● In the
Paper source drop-down list, select Tray 3 or Tray 4—whichever tray corresponds to the
envelope feeder.
5. Click the OK button to close the Document Properties dialog box.
6. In the Print dialog box, click the Print button to print the job.
Envelope orientation
Review the proper orientation for loading envelopes.
Print envelopes from the envelope feeder accessory 27
Table 2-3 Envelope orientation
Tray Envelope size How to load
Tray 1 Envelope #9, Envelope #10, Envelope
Monarch, Envelope B5, Envelope C5,
Envelope C6, Envelope DL
Face-down
Top edge toward the front of the printer
Envelope feeder accessory Envelope #9, Envelope #10, Envelope
Monarch, Envelope B5, Envelope C5,
Envelope C6, Envelope DL
Face-up
Top edge toward the front of the printer
Load and print labels
To print on sheets of labels, use Tray 2 or the 550-sheet trays.
NOTE: Tray 1 does not support labels.
To print labels using the manual feed option, follow these steps to select the correct settings in the print driver,
and then load the labels into the tray after sending the print job to the printer. When using manual feed, the
printer waits to print the job until it detects that the tray has been opened and closed.
Manually feed labels
Use the manual feed mode to print sheets of labels.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver.
NOTE: The name of the button varies for dierent software programs.
NOTE: To access these features from a Windows 8.1 Start screen app, select Devices, select Print, and
then select the printer.
NOTE: To access these features from Windows 10, select Print, and then select the printer.
28 Chapter 2Paper trays
3. Click the Paper/Quality tab.
4. In the Paper size drop-down list, select the correct size for the sheets of labels.
5. In the Paper type drop-down list, select Labels.
6. In the Paper source drop-down list, select Manual feed.
NOTE: When using manual feed, the printer prints from the lowest-numbered tray that is congured for
the correct size of paper, so it is not necessary to specify a particular tray. For example, if Tray 2 is
congured for labels, the printer will print from Tray 2. If Tray 3 is installed and congured for labels, but
Tray 2 is not congured for labels, the printer will print from Tray 3.
7. Click the OK button to close the Document Properties dialog box.
8. In the Print dialog box, click the Print button to print the job.
Label orientation
Labels need to be loaded in a specic manner in order to print correctly.
Table 2-4 Label orientation
Tray How to load
Trays 2-5 Face-up
Top edge at the right of the tray
Congure the 3-bin stapler/stacker accessory
The stapling mailbox accessory can staple documents in the upper left or upper right corners, and it can stack up
to 900 sheets of paper in the three output bins.
The output bins have three mode-conguration options: stacker mode, mailbox mode, or function separator
mode.
Congure the default staple location
Use this procedure to congure the default staple location.
Label orientation 29
1. From the Home screen on the printer control panel, navigate to the Settings application, and then touch the
Settings icon to open the menu.
2. Open the following menus:
a. Manage Stapler/Stacker
b. Staple
3. Select a staple location from the list of options, and then touch the Save button. The following options are
available:
● None: No staples
●
Top left or right: If the document has portrait orientation, the staple is in the top left corner of the short
edge of the paper. If the document has landscape orientation, the staple is in the top right corner of the
long edge of the paper.
● Top left: The staple is in the top left corner of the short edge of the paper.
●
Top right: The staple is in the top right corner of the long edge of the paper.
1
2
Number Description
1 Top left corner of the short edge of the paper
2 Top right corner of the long edge of the paper
Congure the operation mode
Use this section to congure how the printer sorts jobs into the output bins.
Set the operation mode
Use this procedure to set the operation mode.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then touch the
Settings icon to open the menu.
2. Open the following menus:
a. Manage Stapler/Stacker
30 Chapter 2Paper trays
b. Operation Mode
3. Select a mode from the list of options, and then touch the Save button. The following options are available:
● Mailbox: The printer places jobs in dierent bins according to the person who sent them.
●
Stacker: The printer stacks jobs in the bins from bottom to top.
●
Function Separator: The printer places jobs in dierent bins according to printer function such as print
jobs, copy jobs, or fax jobs.
Congure the HP print driver for the operation mode
To congure the HP print driver for the selected operation mode, complete the following steps.
Windows
®
7
To congure the HP print driver for the selected operation mode, complete the following steps.
1. Make sure the printer is turned on and connected to the computer or a network.
2. Open the Windows
®
Start menu, and then click Devices and Printers.
3. Right-click the name of the printer, and then select Printer Properties.
4. Click the Device Settings tab.
5. Select Update Now. Or, in the drop-down menu next to Automatic Conguration, select Update Now.
Windows
®
8.0, 8.1, and 10
To congure the HP print driver for the selected operation mode, complete the following steps.
1. Open the Control Panel:
● Windows 8, 8.1: Right-click on the bottom-left corner of the screen.
●
Windows 10: Click the Start icon in the bottom-left corner of the screen and type control panel.
2. Select Control Panel. Under Hardware and Sound, select View devices and printers.
3. Right-click the name of the printer, and then select Printer Properties.
4. Click the Device Settings tab.
5. Select Update Now. Or, in the drop-down menu next to Automatic Conguration, select Update Now.
NOTE: Newer V4 drivers do not support Update Now. For these drivers, complete one of the following
procedures:
● Manually congure the operation mode under Accessory Output Bin, if listed.
● Stop and restart the print spooler.
1. Click the Start button (or open a search box).
2. Type services.msc, and then press the Enter key.
3. Right-click Print Spooler in the list of services, and select Stop.
Congure the HP print driver for the operation mode 31
4. Right click Print Spooler again, and select Start.
● Shut down and restart the computer.
macOS
To congure the HP print driver for the selected operation mode, complete the following steps.
1. From the Apple menu, click System Preferences.
2. Select Print & Scan (or Printers & Scanners).
3. Select the printer, and then select Options & Supplies. Select Driver.
4. Manually congure the Accessory Output Mode.
32 Chapter 2Paper trays
Supplies, accessories, and parts3
Order supplies or accessories, replace the toner cartridges, or remove and replace another part.
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljM634MFP, www.hp.com/support/ljM635MFP, or www.hp.com/support/ljM636MFP.
HP's all-inclusive help for the printer includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
Order supplies, accessories, and parts
Find out how to obtain replacement supplies, accessories, and parts for the printer.
Ordering
Order parts, supplies, or accessories through one of the following channels.
Table 3-1 Ordering options
Ordering option Ordering information
Order supplies and paper www.hp.com
Order genuine HPparts or accessories www.hp.com/buy/parts
Order through service or support providers Contact an HP-authorized service or support provider.
Order using the HPEmbedded Web Server (EWS) To access, in a supported web browser on your computer, enter
the printer IP address or host name in the address/URL eld. The
EWS contains a link to the HP website, which provides options for
purchasing Original HP supplies.
Supplies and accessories
The following information lists supplies and accessories for the printer.
Table 3-2 Supplies
Item Description Cartridge number Part number
HP 147Y Extra High Yield Black
Original LaserJet Toner Cartridge
Extra high-capacity replacement
toner cartridge
147Y W1470Y
Supplies, accessories, and parts 33
Table 3-2 Supplies (continued)
Item Description Cartridge number Part number
HP 147X High Yield Black Original
LaserJet Toner Cartridge
High-capacity replacement toner
cartridge
147X W1470X
HP 147A Black Original LaserJet
Toner Cartridge
Standard-capacity replacement
toner cartridge
147A W1470A
HP Staple Cartridge Rell Replacement staple cartridge Not applicable C5967A
Table 3-3 Accessories
Item Description Cartridge number Part number
1 GB Memory DIMM Kit Memory upgrade kit Not applicable E5K48A
2 GB Memory DIMM Kit Memory upgrade kit Not applicable E5K49A
HP LaserJet 550-sheet Paper Tray Optional input tray Not applicable J8J89A
1 x 550-sheet paper feeder with
stand
Optional input tray with stand Not applicable J8J91A
HP LaserJet 1x550-sheet feeder
plus 2,000-sheet HCI feeder with
stand
Optional input tray with high-
capacity input feeder and stand
Not applicable J8J92A
3 x 550-sheet paper feeder with
stand
Optional input trays (three) with
stand
Not applicable J8J93A
HP LaserJet Envelope Feeder Optional envelope feeder input tray Not applicable J8J90A
HP Internal USB Ports Optional USB ports for connecting
third-party devices
Not applicable B5L28A
Mass storage: 500 GB HP High-
Performance Secure Hard Disk
Replacement hard drive Not applicable B5L29A
HP Foreign Interface Harness (FIH) Optional interface portal Not applicable B5L31A
HP LaserJet MFP Analog Fax
Accessory 500
Analog fax accessory Not applicable CC487A
HP Jetdirect 2900nw Print Server USB wireless print server accessory Not applicable J8031A
HP Jetdirect 3100w BLE/NFC/
Wireless Accessory for printing
from mobile devices
NOTE: Connected via the
Hardware Integration Pocket or the
rear host USB port. The HP Jetdirect
3100w BLE/NFC/Wireless
Accessory requires the HP Internal
USB ports accessory.
Wireless accessory for “touch”
printing from mobile devices
Not applicable 3JN69A
Maintenance/long-life consumables
The following information lists maintenance and long-life consumables for the printer.
34 Chapter 3Supplies, accessories, and parts
Table 3-4 Maintenance/long life consumables
Maintenance/LLC Kit Part number
Estimated life
1
HPLaserJet 110V Maintenance Kit J8J87A
225,000 pages
*
HPLaserJet 220V Maintenance Kit J8J88A
225,000 pages
*
HP300 ADF Roller Replacement Kit J8J95A
150,000 pages
*
1
HP Maintenance/Long Life Consumables (LLC) life specications are estimations based on the LLC life test conditions listed below. Actual
individual life/yield during normal use varies depending on usage, environment, paper and other factors. Estimated life is not an implied
guarantee or warrantable.
*
The LLC life test conditions
● Print coverage: 5% evenly distributed across the page
● Environment: 17° to 25°C (62.6° to 77°F); 30%-70% relative humidity (RH)
● Media size: Letter/A4
● Media weight: 75 g/m2 (20 lb) plain media
● Job size: 4 pages
● Short edge feed (A3) (i.e., Legal size media)
Factors that can reduce life from the conditions above:
● Media narrower than Letter/A4 widths (thermal slow downs equal more rotations)
● Paper heavier than 75 g/m2 (20 lb) (heavier media creates higher stress on printer components)
● Print jobs smaller than 4 images (smaller jobs mean more thermal cycling and more rotations)
Customer self-repair parts
Customer Self-Repair (CSR) parts are available for many HP LaserJet printers to reduce repair time.
More information about the CSR program and benets can be found at www.hp.com/go/csr-support and
www.hp.com/go/csr-faq.
Genuine HP replacement parts can be ordered at www.hp.com/buy/parts or by contacting an HP-authorized
service or support provider. When ordering, one of the following will be needed: part number, serial number
(found on back of printer), product number, or printer name.
● Parts listed as Mandatory self-replacement are to be installed by customers, unless you are willing to pay
HPservice personnel to perform the repair. For these parts, on-site or return-to-depot support is not
provided under the HPprinter warranty.
● Parts listed as Optional self-replacement can be installed by HPservice personnel at your request for no
additional charge during the printer warranty period.
Table 3-5 Consumer self-repair parts
Item Description Self-replacement options Part number
HP LaserJet Keyboard Overlay Kit
for Simplied Chinese and Traditional
Chinese
Keyboard overlay for China Mandatory A7W12A
Customer self-repair parts 35
Table 3-5 Consumer self-repair parts (continued)
Item Description Self-replacement options Part number
HP LaserJet Keyboard Overlay Kit
Sweden
Keyboard overlay for Sweden Mandatory A7W14A
Congure the HP toner-cartridge-protection supply settings
A network administrator can congure the toner-cartridge-protection settings using the printer control panel or
the HP Embedded Web Server (EWS).
Introduction
Use HP Cartridge Policy and Cartridge Protection to control which cartridges are installed in the printer and
protect the cartridges that are installed from theft.
In HP Web Jetadmin, the settings are located under the Device Management pane in the following menu chain:
Cong > Supplies > Cartridge Policy or Cartridge Protection.
● Cartridge Policy: This feature protects the printer from counterfeit toner cartridges by allowing only genuine
HP cartridges to be used with the printer. Using genuine HP cartridges ensures the best possible print
quality. When someone installs a cartridge that is not a genuine HP cartridge, the printer control panel
displays a message that the cartridge is unauthorized and it provides information explaining how to proceed.
● Cartridge Protection: This feature permanently associates toner cartridges with a specic printer, or eet
of printers, so they cannot be used in other printers. Protecting cartridges protects your investment. When
this feature is enabled, if someone attempts to transfer a protected cartridge from the original printer into
an unauthorized printer, that printer will not print with the protected cartridge. The printer control panel
displays a message that the cartridge is protected, and it provides information explaining how to proceed.
CAUTION: After enabling cartridge protection for the printer, all subsequent toner cartridges installed in
the printer are automatically and permanently protected. To avoid protecting a new cartridge, disable the
feature before installing the new cartridge.
Turning the feature o does not turn o protection for cartridges that are currently installed.
Enable or disable the Cartridge Policy feature
The Cartridge Policy feature can be enabled or disabled using the control panel or the Embedded Web Server
(EWS).
NOTE: Enabling or disabling this feature might require entering an administrator password.
Check with your administrator to determine if an administrator password has been set. EWS passwords cannot
be recovered.
Use the printer control panel to enable the Cartridge Policy feature
From the printer control panel, a network administrator can enable the Cartridge Policy feature. This allows only
genuine HP cartridges to be used with the printer.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then select the
Settings icon.
36 Chapter 3Supplies, accessories, and parts
2. Open the following menus:
a. Manage Supplies
b. Cartridge Policy
3. Select Authorized HP.
Use the printer control panel to disable the Cartridge Policy feature
From the printer control panel, a network administrator can disable the Cartridge Policy feature. This removes
the restriction that only genuine HP cartridges can be used.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then select the
Settings icon.
2. Open the following menus:
a. Manage Supplies
b. Cartridge Policy
3. Select O.
Use the HP Embedded Web Server (EWS) to enable the Cartridge Policy feature
From the EWS, a network administrator can enable the Cartridge Policy feature. This allows only genuine HP
cartridges to be used with the printer.
1. Open the HPEmbedded Web Server (EWS):
a. From the Home screen on the printer control panel, touch the Information icon , and then touch the
Ethernet icon to display the IP address or host name.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on
the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2. Open the Copy/Print tab.
3. From the left navigation pane, select Manage Supplies.
4. In the Supply Settings area, select Authorized HP from the Cartridge Policy drop-down list.
5. Click the Apply button to save the changes.
Use the HP Embedded Web Server (EWS) to disable the Cartridge Policy feature
From the EWS, a network administrator can disable the Cartridge Policy feature. This removes the restriction that
only genuine HP cartridges can be used.
1. Open the HPEmbedded Web Server (EWS):
Use the printer control panel to disable the Cartridge Policy feature 37
a. From the Home screen on the printer control panel, touch the Information icon , and then touch the
Ethernet icon
to display the IP address or host name.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on
the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2. Open the Copy/Print tab.
3. From the left navigation pane, select Manage Supplies.
4. In the Supply Settings area, select O from the Cartridge Policy drop-down list.
5. Click the Apply button to save the changes.
Troubleshoot Cartridge Policy control panel error messages
Review the recommended actions for Cartridge Policy error messages.
Table 3-6 Cartridge Policy control panel error messages
Error message Description Recommended action
10.0X.30 Unauthorized <Color> Cartridge The administrator has congured this
printer to use only genuine HP supplies that
are still under warranty. The cartridge must
be replaced to continue printing.
Replace the cartridge with a genuine HP
toner cartridge.
If you believe you purchased a genuine HP
supply, visit www.hp.com/go/anticounterfeit
to determine if the toner cartridge is a
genuine HP cartridge, and learn what to do if
it is not a genuine HP cartridge.
Enable or disable the Cartridge Protection feature
The Cartridge Protection feature can be enabled or disabled using the control panel or the Embedded Web Server
(EWS).
NOTE: Enabling or disabling this feature might require entering an administrator password.
Check with your administrator to determine if an administrator password has been set. EWS passwords cannot
be recovered.
Use the printer control panel to enable the Cartridge Protection feature
From the printer control panel, a network administrator can enable the Cartridge Protection feature. This protects
the cartridges associated with the printer from being stolen and used in other printers.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then select the
Settings icon.
2. Open the following menus:
a. Manage Supplies
38 Chapter 3Supplies, accessories, and parts
b. Cartridge Protection
3. Select Protect Cartridges.
4. When the printer prompts to conrm, select Continue to enable the feature.
CAUTION: After enabling cartridge protection for the printer, all subsequent toner cartridges installed in
the printer are automatically and permanently protected. To avoid protecting a new cartridge, disable the
feature before installing the new cartridge.
Turning the feature o does not turn o protection for cartridges that are currently installed.
Use the printer control panel to disable the Cartridge Protection feature
From the printer control panel, a network administrator can disable the Cartridge Protection feature. This
removes protection for any new cartridges installed in the printer.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then select the
Settings icon.
2. Open the following menus:
a. Manage Supplies
b. Cartridge Protection
3. Select O.
Use the HP Embedded Web Server (EWS) to enable the Cartridge Protection feature
From the EWS, a network administrator can enable the Cartridge Protection feature. This protects the cartridges
associated with the printer from being stolen and used in other printers.
1. Open the HPEmbedded Web Server (EWS):
a. From the Home screen on the printer control panel, touch the Information icon , and then touch the
Ethernet icon to display the IP address or host name.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on
the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2. Open the Copy/Print tab.
3. From the left navigation pane, select Manage Supplies.
4. In the Supply Settings area, select Protect cartridges from the Cartridge Protection drop-down list.
5. Click the Apply button to save the changes.
CAUTION: After enabling cartridge protection for the printer, all subsequent toner cartridges installed in
the printer are automatically and permanently protected. To avoid protecting a new cartridge, disable the
feature before installing the new cartridge.
Use the printer control panel to disable the Cartridge Protection feature 39
Turning the feature o does not turn o protection for cartridges that are currently installed.
Use the HP Embedded Web Server (EWS) to disable the Cartridge Protection feature
From the EWS, a network administrator can disable the Cartridge Protection feature. This removes protection for
any new cartridges installed in the printer.
1. Open the HPEmbedded Web Server (EWS):
a. From the Home screen on the printer control panel, touch the Information icon , and then touch the
Ethernet icon to display the IP address or host name.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on
the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2. Open the Copy/Print tab.
3. From the left navigation pane, select Manage Supplies.
4. In the Supply Settings area, select O from the Cartridge Protection drop-down list.
5. Click the Apply button to save the changes.
Troubleshoot Cartridge Protection control panel error messages
Review the recommended actions for Cartridge Protection error messages.
Table 3-7 Cartridge Protection control panel error messages
Error message Description Recommended action
10.0X.57 Protected <Color> Cartridge The cartridge can only be used in the printer
or eet of printers that initially protected it
using HP Cartridge Protection.
The Cartridge Protection feature allows an
administrator to restrict cartridges to work
in only one printer or eet of printers.The
cartridge must be replaced to continue
printing.
Replace the cartridge with a new toner
cartridge.
Replace the toner cartridges
Replace the toner cartridges if you receive a message on the printer, or if you are having print quality problems.
Toner-cartridge information
The printer indicates when the toner-cartridge level is low and very low. The actual toner-cartridge life remaining
can vary. Consider having a replacement cartridge available to install when print quality is no longer acceptable.
40 Chapter 3Supplies, accessories, and parts
Continue printing with the current cartridge until redistributing the toner no longer yields acceptable print quality.
To redistribute the toner, remove the toner cartridge from the printer and gently rock the cartridge back and forth
end to end. Reinsert the toner cartridge into the printer and close the cover.
Table 3-8 Toner cartridge information
Item Description Cartridge number Part number
HP 147Y Extra High Yield Black
Original LaserJet Toner Cartridge
Extra high-capacity replacement
toner cartridge
147Y W1470Y
HP 147X High Yield Black
Original LaserJet Toner Cartridge
High-capacity replacement
toner cartridge
147X W1470X
HP 147A Black Original LaserJet
Toner Cartridge
Standard-capacity replacement
toner cartridge
147A W1470A
NOTE: High-yield toner cartridges contain more toner than standard cartridges for increased page yield. For
more information, go to www.hp.com/go/learnaboutsupplies.
Do not remove the toner cartridge from its package until it is time to replace it.
CAUTION: To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes.
Cover the green imaging drum if the toner cartridge must be removed from the printer for an extended period
of time.
The following illustration shows the toner-cartridge components.
Figure 3-1 HP 147X and 147A toner cartridges / HP 147Y toner cartridge
2
1
3
2
2
2
1
3
3
3
1
1
Number Description
1 Indentation for picking up the cartridge (147A/147X) or handle (HP 147Y Extra High Yield Black Original
LaserJet Toner Cartridge only)
2 Memory chip
3 Imaging drum
CAUTION: Do not touch the imaging drum. Fingerprints can cause print-quality problems.
CAUTION: If toner gets on clothing, wipe it o by using a dry cloth and wash the clothes in cold water. Hot
water sets toner into fabric.
NOTE: Information about recycling used toner cartridges is in the toner-cartridge box.
Toner-cartridge information 41
Remove and replace the cartridge
Follow these steps to remove and replace the toner cartridge.
1. Press the cartridge door release button to open the
door.
2. Pull out the cartridge drawer.
3. Grasp the handle or indentation of the used toner
cartridge and pull up to remove it.
42 Chapter 3Supplies, accessories, and parts
4. Remove the new toner cartridge from its protective
bag.
5. Holding the toner cartridge on both ends, gently
rock the cartridge end to end to distribute the toner
evenly inside the cartridge.
6. Remove the cartridge shipping cover.
7. Place the toner cartridge in the cartridge drawer.
Remove and replace the cartridge 43
8. Close the toner cartridge drawer.
9. Close the cartridge door.
10. Pack the used toner cartridge into the box that the
new cartridge came in. Adhere the prepaid shipping
label to the box, and return the used cartridge to HP
for recycling.
Replace the staple cartridge (stapler models only)
The following applies to models with staplers.
44 Chapter 3Supplies, accessories, and parts
Remove and replace the staple cartridge
Use the following procedure to replace the staple cartridge.
1. Open the staple-cartridge door.
NOTE: Opening the staple-cartridge door disables
the stapler.
2. Grasp the colored tab on the staple cartridge, and
then pull the staple cartridge straight out.
3. Remove the staple cartridge from the sled and
replace it with the new staple cartridge.
1 2 3
IMPORTANT: Do not dispose of the staple carrier/
sled. The sled is not an orderable or replaceable
part.
Remove and replace the staple cartridge 45
4. Reinsert the full cartridge into the engine by
pressing the colored handle toward the printer until
it snaps into place.
5. Close the staple-cartridge door
46 Chapter 3Supplies, accessories, and parts
Print4
Print using the software, or print from a mobile device or USB ash drive.
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljM634MFP, www.hp.com/support/ljM635MFP, or www.hp.com/support/ljM636MFP.
For more information:
HP's all-inclusive help for the printer includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
Print tasks (Windows)
Learn about common printing tasks for Windows users.
How to print (Windows)
Use the Print option from a software application to select the printer and basic options for your print job.
The following procedure describes the basic printing process for Windows.
1. From the software program, select the Print option.
2. Select the printer from the list of printers. To change settings, click the Properties or Preferences button to
open the print driver.
NOTE: The name of the button varies for dierent software programs.
In Windows 10, 8.1, and 8, these applications will have a dierent layout with dierent features from what
is described below for desktop applications. To access the print feature from a Start screen app, complete
the following steps:
● Windows 10: Select Print, and then select the printer.
●
Windows 8.1 or 8: Select Devices, select Print, and then select the printer.
For the HP PCL 6 driver, the HP AiO Printer Remote application downloads additional driver features when
More settings is selected.
NOTE: For more information, click the Help (?) button in the print driver.
Print 47
3. Click the tabs in the print driver to congure the available options. For example, set the paper orientation on
the Finishing tab, and set the paper source, paper type, paper size, and quality settings on the Paper/Quality
tab.
4. Click the OK button to return to the Print dialog box. Select the number of copies to print from this screen.
5. Click the Print button to print the job.
Automatically print on both sides (Windows)
If your printer has an automatic duplexer installed, you can automatically print on both sides of the paper. Use a
paper size and type supported by the duplexer.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver.
NOTE: The name of the button varies for dierent software programs.
In Windows 10, 8.1, and 8, these applications will have a dierent layout with dierent features from what
is described below for desktop applications. To access the print feature from a Start screen app, complete
the following steps:
● Windows 10: Select Print, and then select the printer.
●
Windows 8.1 or 8: Select Devices, select Print, and then select the printer.
For the HP PCL 6 driver, the HP AiO Printer Remote application downloads additional driver features when
More settings is selected.
3. Click the Finishing tab.
4. Select Print on both sides. Click OK to close the Document Properties dialog.
5. In the Print dialog, click Print to print the job.
Manually print on both sides (Windows)
Use this procedure for printers that do not have an automatic duplexer installed or to print on paper that the
duplexer does not support.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver.
NOTE: The name of the button varies for dierent software programs.
In Windows 10, 8.1, and 8, these applications will have a dierent layout with dierent features from what
is described below for desktop applications. To access the print feature from a Start screen app, complete
the following steps:
● Windows 10: Select Print, and then select the printer.
●
Windows 8.1 or 8: Select Devices, select Print, and then select the printer.
For the HP PCL 6 driver, the HP AiO Printer Remote application downloads additional driver features when
More settings is selected.
48 Chapter 4Print
3. Click the Finishing tab.
4. Select Print on both sides (manually), and then click OK to close the Document Properties dialog.
5. In the Print dialog, click Print to print the rst side of the job.
6. Retrieve the printed stack from the output bin, and place it in Tray1.
7. If prompted, select the appropriate control panel button to continue.
Print multiple pages per sheet (Windows)
When you print from a software application using the Print option, you can select an option to print multiple
pages on a single sheet of paper. For example, you might want to do this if you are printing a very large
document and want to save paper.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver.
NOTE: The name of the button varies for dierent software programs.
In Windows 10, 8.1, and 8, these applications will have a dierent layout with dierent features from what
is described below for desktop applications. To access the print feature from a Start screen app, complete
the following steps:
● Windows 10: Select Print, and then select the printer.
●
Windows 8.1 or 8: Select Devices, select Print, and then select the printer.
For the HP PCL 6 driver, the HP AiO Printer Remote application downloads additional driver features when
More settings is selected.
3. Click the Finishing tab.
4. Select the number of pages per sheet from the Pages per sheet drop-down.
5. Select the correct Print page borders, Page order, and Orientation options. Click OK to close the Document
Properties dialog.
6. In the Print dialog, click Print to print the job.
Select the paper type (Windows)
When you print from a software application using the Print option, you can set the paper type you are using for
your print job. For example, if your default paper type is Letter, but you are using a dierent paper type for a print
job, select that specic paper type.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver.
NOTE: The name of the button varies for dierent software programs.
In Windows 10, 8.1, and 8, these applications will have a dierent layout with dierent features from what
is described below for desktop applications. To access the print feature from a Start screen app, complete
the following steps:
Print multiple pages per sheet (Windows) 49
● Windows 10: Select Print, and then select the printer.
●
Windows 8.1 or 8: Select Devices, select Print, and then select the printer.
For the HP PCL 6 driver, the HP AiO Printer Remote application downloads additional driver features when
More settings is selected.
3. Click the Paper/Quality tab.
4. Select the paper type from the Paper type drop-down list.
5. Click OK to close the Document Properties dialog. In the Print dialog, click Print to print the job.
If the tray needs to be congured, a tray conguration message displays on the printer control panel.
6. Load the tray with the specied type and size of paper, and then close the tray.
7. Touch the OK button to accept the detected type and size, or touch the Modify button to choose a dierent
paper size or type.
8. Select the correct type and size, and then touch the OK button.
Additional print tasks
Locate information on the Web for performing common printing tasks.
Go to www.hp.com/support/ljM634MFP, www.hp.com/support/ljM635MFP, or www.hp.com/support/
ljM636MFP.
Instructions are available for print tasks, such as the following:
● Create and use printing shortcuts or presets
● Select the paper size, or use a custom paper size
● Select the page orientation
● Create a booklet
● Scale a document to t a specic paper size
● Print the rst or last pages of the document on dierent paper
● Print watermarks on a document
Print tasks (macOS)
Print using the HP printing software for macOS, including how to print on both sides or print multiple pages per
sheet.
How to print (macOS)
Use the Print option from a software application to select the printer and basic options for your print job.
The following procedure describes the basic printing process for macOS.
1. Click the File menu, and then click the Print option.
50 Chapter 4Print
2. Select the printer.
3. Click Show Details or Copies & Pages, and then select other menus to adjust the print settings.
NOTE: The name of the item varies for dierent software programs.
4. Click the Print button.
Automatically print on both sides (macOS)
If your printer has an automatic duplexer installed, you can automatically print on both sides of the paper. Use a
paper size and type supported by the duplexer.
NOTE: This information applies to printers that include an automatic duplexer.
NOTE: This feature is available if you install the HP print driver. It might not be available if you are using
AirPrint
®
.
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then click the Layout menu.
macOS 10.14 Mojave and later: Click Show Details, click Two-Sided, and then click the Layout menu.
NOTE: The name of the item varies for dierent software programs.
4. Select a binding option from the Two-Sided drop-down list.
5. Click the Print button.
Manually print on both sides (macOS)
Use this procedure for printers that do not have an automatic duplexer installed or to print on paper that the
duplexer does not support.
NOTE: This feature is available if you install the HP print driver. It might not be available if you are using
AirPrint.
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then click the Manual Duplex menu.
NOTE: The name of the item varies for dierent software programs.
4. Click the Manual Duplex box, and select a binding option.
5. Click the Print button.
6. Go to the printer and remove any blank paper that is in Tray1.
7. Retrieve the printed stack from the output bin and place it with the printed-side facing down in the input
tray.
8. If prompted, touch the appropriate control panel button to continue.
Automatically print on both sides (macOS) 51
Print multiple pages per sheet (macOS)
When you print from a software application using the Print option, you can select an option to print multiple
pages on a single sheet of paper. For example, you might want to do this if you are printing a very large
document and want to save paper.
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then click the Layout menu.
NOTE: The name of the item varies for dierent software programs.
4. From the Pages per Sheet drop-down list, select the number of pages that you want to print on each sheet.
5. In the Layout Direction area, select the order and placement of the pages on the sheet.
6. From the Borders menu, select the type of border to print around each page on the sheet.
7. Click the Print button.
Select the paper type (macOS)
When you print from a software application using the Print option, you can set the paper type you are using for
your print job. For example, if your default paper type is Letter, but you are using a dierent paper type for a print
job, select that specic paper type.
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then click the Media & Quality menu or the Paper/Quality menu.
NOTE: The name of the item varies for dierent software programs.
4. Select from the Media & Quality or Paper/Quality options.
NOTE: This list contains the master set of options available. Some options are not available on all printers.
● Media Type: Select the option for the type of paper for the print job.
●
Print Quality or Quality: Select the resolution level for the print job.
●
Edge-To-Edge Printing: Select this option to print close to the paper edges.
5. Click the Print button.
Additional print tasks
Locate information on the Web for performing common printing tasks.
Go to
www.hp.com/support/ljM634MFP, www.hp.com/support/ljM635MFP, or www.hp.com/support/
ljM636MFP.
Instructions are available for print tasks, such as the following:
● Create and use printing shortcuts or presets
52 Chapter 4Print
● Select the paper size, or use a custom paper size
● Select the page orientation
● Create a booklet
● Scale a document to t a specic paper size
● Print the rst or last pages of the document on dierent paper
● Print watermarks on a document
Store print jobs on the printer to print later or print privately
Store print jobs in the printer memory for printing at a later time.
Introduction
The following information provides procedures for creating and printing documents that are stored on the USB
ash drive. These jobs can be printed at a later time or printed privately.
Create a stored job (Windows)
Store jobs on the USB ash drive for private or delayed printing.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then select Properties or Preferences.
NOTE: The name of the button varies for dierent software programs.
In Windows 10, 8.1, and 8, these applications will have a dierent layout with dierent features from what
is described below for desktop applications. To access the print feature from a Start screen app, complete
the following steps:
● Windows 10: Select Print, and then select the printer.
●
Windows 8.1 or 8: Select Devices, select Print, and then select the printer.
For the HP PCL 6 driver, the HP AiO Printer Remote application downloads additional driver features when
More settings is selected.
3. Click the Job Storage tab.
4. Select a Job Storage Mode option:
● Proof and Hold: Print and proof one copy of a job, and then print more copies.
●
Personal Job: The job does not print until you request it at the printer control panel. For this job-storage
mode, you can select one of the Make Job Private/Secure options. If you assign a personal identication
number (PIN) to the job, you must provide the required PIN at the control panel. If you encrypt the job,
you must provide the required password at the control panel. The print job is deleted from memory
after it prints and is lost if the printer loses power.
● Quick Copy: Print the requested number of copies of a job and store a copy of the job in the printer
memory so you can print it again later.
Store print jobs on the printer to print later or print privately 53
● Stored Job: Store a job on the printer and allow other users to print the job at any time. For this
job-storage mode, you can select one of the Make Job Private/Secure options. If you assign a personal
identication number (PIN) to the job, the person who prints the job must provide the required PIN
at the control panel. If you encrypt the job, the person who prints the job must provide the required
password at the control panel.
5. To use a custom user name or job name, click the Custom button, and then enter the user name or the job
name.
Select which option to use if another stored job already has that name:
● Use Job Name + (1-99): Append a unique number to the end of the job name.
●
Replace Existing File: Overwrite the existing stored job with the new one.
6. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the Print
button to print the job.
Create a stored job (macOS)
Store jobs on the USB ash drive for private or delayed printing.
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the printer.
3. Click Show Details or Copies & Pages, and then click the Job Storage menu.
NOTE: If the Job Storage menu is not showing, follow the instructions in the "Disable or enable job storage
feature" section to activate the menu.
4. In the Mode drop-down list, select the type of stored job.
● Proof and Hold: Print and proof one copy of a job, and then print more copies. The rst copy prints
immediately. Printing of the subsequent copies must be initiated from the device's front control panel.
For example, if 10 copies are sent, one copy prints immediately, and the other nine copies will print
when the job is retrieved. The job is deleted after all copies are printed.
● Personal Job: The job does not print until someone requests it at the printer control panel. If the job
has a personal identication number (PIN), provide the required PIN at the control panel. The print job is
deleted from memory after it prints.
● Quick Copy: Print the requested number of copies of a job and store a copy of the job in the printer
memory to print it again later. The job is deleted manually or by the job retention schedule.
● Stored Job: Store a job on the printer and allow other users to print the job at any time. If the job has
a personal identication number (PIN), the person who prints the job must provide the required PIN at
the control panel. The job is deleted manually or by the job retention schedule.
5. To use a custom user name or job name, click the Custom button, and then enter the user name or the job
name.
NOTE: macOS 10.14 Mojave and later: The print driver no longer includes the Custom button. Use the
options below the Mode drop-down list to set up the saved job.
Select which option to use if another stored job already has that name.
●
Use Job Name + (1-99): Append a unique number to the end of the job name.
54 Chapter 4Print
● Replace Existing File: Overwrite the existing stored job with the new one.
6. If you selected the Stored Job or Personal Job option in the Mode drop-down list, you can protect the job
with a PIN. Type a 4-digit number in the Use PIN to Print eld. When other people attempt to print this job,
the printer prompts them to enter this PIN.
7. Click the Print button to process the job.
Print a stored job
Use the following procedure to print a job that is stored in the printer memory.
1. From the Home screen on the printer control panel, navigate to the Print application, and then select the
Print icon.
2. Select Print from Job Storage.
3. Select the name of the folder where the job is stored, or select Choose to see the folder list.
4. Select the name of the job. If the job is private or encrypted, enter the PIN or password.
5. To adjust the number of copies, select the number of copies eld. Use the keypad to enter the number of
copies to print.
6. Select Start or Print to print the job.
Delete a stored job
You can delete documents that have been saved to the printer when they are no longer needed. You can also
adjust the maximum number of jobs for the printer to store.
Delete a job that is stored on the printer
Use the control panel to delete a job that is stored in the printer memory.
1. From the Home screen on the printer control panel, navigate to the Print application, and then select the
Print icon.
2. Select Print from Job Storage.
3. Select the name of the folder where the job is stored or select Choose to see the folder list.
4. Select the name of the job. If the job is private or encrypted, enter the PIN or password.
5. Select the Trash button to delete the job.
Change the job storage limit
When a new job is stored in the printer memory, the printer overwrites any previous jobs with the same user
and job name. If a job is not already stored under the same user and job name, and the printer needs additional
space, the printer might delete other stored jobs starting with the oldest.
To change the number of jobs that the printer can store, complete the following procedure:
1. From the Home screen on the printer control panel, navigate to the Settings application, and then select the
Settings icon.
2. Open the following menus:
Print a stored job 55
a. Copy/Print or Print
b. Manage Stored Jobs
c. Temporary Job Storage Limit
3. Use the keypad to enter the number of jobs that the printer stores.
4. Select OK or Done to save the setting.
Information sent to printer for Job Accounting purposes
Printing jobs sent from drivers on the client (e.g., PC) may send personally identiable information to HP’s
Printing and Imaging devices.This information may include, but is not limited to, user name and client name from
which the job originated that may be used for job accounting purposes, as determined by the Administrator of
the printing device. This same information may also be stored with the job on the mass storage device (e.g., disk
drive) of the printing device when using the job storage feature.
Mobile printing
Mobile and ePrint solutions enable easy printing to an HP printer from a laptop, tablet, smartphone, or other
mobile device.
Introduction
HP oers multiple mobile printing solutions to enable easy printing to an HP printer from a laptop, tablet,
smartphone, or other mobile device.
To see the full list and to determine the best choice, go to www.hp.com/go/LaserJetMobilePrinting.
Wi-Fi, Wi-Fi Direct Print, NFC, and BLE printing
HP provides Wi-Fi Direct Print, Near Field Communication (NFC), and Bluetooth Low Energy (BLE) printing for
printers with a supported HPJetdirect 3100w BLE/NFC/Wireless Accessory. This is an optional accessory.
These features enable Wi-Fi capable (mobile) devices to make a wireless network connection directly to the
printer without using a wireless router.
The printer does not need to be connected to the network for this mobile walk-up printing to work.
Use Wi-Fi Direct Print to print wirelessly from the following devices:
● iPhone, iPad, or iPod touch using Apple AirPrint
● Android mobile devices using the Android embedded print solution
For more information on wireless printing, go to
www.hp.com/go/LaserJetMobilePrinting.
NFC, BLE, and Wi-Fi Direct Print capabilities can be enabled or disabled from the printer control panel.
Enable wireless printing
To print wirelessly from mobile devices, Wi-Fi Direct must be turned on.
1. From the Home screen on the printer control panel, select the Settings menu.
2. Select the following menus:
56 Chapter 4Print
a. Networking
b. Wi-Fi Direct
c. Status
3. Select On, and then select OK to enable wireless printing.
Change the Wi-Fi Direct name
Change the printer Wi-Fi Direct name using the HP Embedded Web Server (EWS).
NOTE: In environments where more than one model of the same printer is installed, it might be helpful to
provide each printer a unique Wi-Fi Direct Name for easier printer identication for HP Wi-Fi Direct printing. The
Wireless network names, e.g., Wireless, Wi-Fi Direct, etc. are available on the Information screen by selecting
the Information icon
, and then selecting the Wi-Fi Direct icon .
Complete the following procedure to change the printer Wi-Fi Direct name:
1. From the Home screen on the printer control panel, select the Settings icon.
2. Open the following menus:
a. Networking
b. Wi-Fi Direct
c. Wi-Fi Direct Name
3. Use the keypad to change the name in the Wi-Fi Direct Name text eld, and then select OK.
HP ePrint via email
Use HPePrint via email to print documents by sending them as an email attachment to the printer's email
address from any email enabled device.
To use HPePrint via email, the printer must meet these requirements:
● The printer must be connected to a wired or wireless network and have Internet access.
● HPWeb Services must be enabled on the printer, and the printer must be registered with HPSmart.
Follow this procedure to enable HP Web Services and register with HP Smart:
1. Open the HPEmbedded Web Server (EWS):
a. From the Home screen on the printer control panel, touch the Information icon , and then touch the
Ethernet icon to display the IP address or host name.
b. From a computer on the same network as the printer, open a web browser. In the address line, type
the IP address or host name exactly as it displays on the printer control panel. Press the Enter key
on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
Change the Wi-Fi Direct name 57
2. Click the HP Web Services tab.
3. Select the option to enable Web Services.
NOTE: Enabling Web Services might take several minutes.
4. Go to www.hpconnected.com to create an account and complete the setup process.
AirPrint
Direct printing using Apple’s AirPrint is supported for iOS and from Mac computers running macOS 10.7 Lion and
newer.
Use AirPrint to print directly to the printer from an iPad, iPhone (3GS or later), or iPod touch (third generation or
later) in the following mobile applications:
● Mail
● Photos
● Safari
● iBooks
● Select third-party applications
To use AirPrint, the printer must be connected to the same network (sub-net) as the Apple device. For
more information about using AirPrint and about which HP printers are compatible with AirPrint, go to
www.hp.com/go/MobilePrinting.
NOTE: Before using AirPrint with a USB connection, verify the version number. AirPrint versions 1.3 and earlier
do not support USB connections.
Android embedded printing
HP's built-in print solution for Android and Kindle enables mobile devices to automatically nd and print to HP
printers that are either on a network or within wireless range for Wi-Fi Direct printing.
The print solution is built into many versions of the operating system.
NOTE: If printing is not available on your device, go to the Google Play > Android apps and install the HP Print
Service Plugin.
For more information on how to use Android embedded printing and which Android devices are supported, go to
www.hp.com/go/MobilePrinting.
Print from a USB ash drive
This printer features easy-access USB printing to print les without a computer.
The printer accepts standard USB ash drives in the USB port near the control panel. It supports the following
types of les:
● .pdf
● .prn
58 Chapter 4Print
● .pcl
● .ps
● .cht
Enable the USB port for printing
The USB port is disabled by default. Before using this feature, enable the USB port.
Use one of the following methods to enable the port:
Method one: Enable the USB port from the printer control panel
Use the printer control panel to enable the USB port for printing.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then select the
Settings icon.
2. Open the following menus:
a. Copy/Print or Print
b. Enable Device USB
3. Select Enable Print from USB Drive.
Method two: Enable the USB port from the HP Embedded Web Server (network-connected printers
only)
Use the HP Embedded Web Server to enable the USB port for printing.
1. From the Home screen on the printer control panel, touch the Information icon , and then touch the
Ethernet icon
to display the IP address or host name.
2. Open a web browser, and in the address line, type the IP address exactly as it displays on the printer control
panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be safe,
select the option to continue to the website. Accessing this website will not harm the computer.
3. Select the Copy/Print tab for MFP models or the Print tab for SFP models.
4. In the left menu, select Print from USB Drive Settings.
5. Select Enable Print from USB Drive.
6. Click Apply.
Print USB documents
Print documents from a USB ash drive.
Enable the USB port for printing 59
1. Insert the USB ash drive into the easy-access USB port.
NOTE: The port might be covered. For some printers, the cover ips open. For other printers, pull the
cover straight out to remove it.
2. From the Home screen on the printer control panel, navigate to the Print application, and then select the
Print icon.
3. Select Print from USB Drive.
4. Select Choose, select the name of the document to print, and then select Select.
NOTE: The document might be in a folder. Open folders as necessary.
5. To adjust the number of copies, touch the box to the left of the Print button, and then select the number of
copies from the keypad that opens. To close the keypad, select the Close button .
6. Select Print to print the document.
60 Chapter 4Print
Copy5
Make copies with the printer, learn how to copy a two-sided document, and locate additional copy tasks on the
web.
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljM634MFP, www.hp.com/support/ljM635MFP, or www.hp.com/support/ljM636MFP.
For more information:
HP's all-inclusive help for the printer includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
Make a copy
Copy a document or picture from the scanner glass or automatic document feeder.
1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust
the paper guides to t the size of the document.
2. From the Home screen on the printer control panel, navigate to the Copy application, and then select the
Copy icon.
3. To select the number of copies, touch the box next to Copy, use the keypad to enter the number of copies,
and then touch the close keypad button .
4. Select Optimize Text/Picture to optimize for the type of image being copied: text, graphics, or photos. Select
one of the predened options.
5. Set options marked with a yellow triangle before using the preview feature.
NOTE: After the preview scan, these options are removed from the main Options list and are summarized
in the Pre-scan Options list. To change any of these options, discard the preview and start over.
Using the preview feature is optional.
Copy 61
6. Touch the right pane of the screen to preview the document. In the preview screen, use the buttons on the
right of the screen to adjust the preview options and to rearrange, rotate, insert, or remove pages.
Table 5-1 Buttons on the right side of the preview pane
Button Description
Use these buttons to toggle between single-page view and thumbnail view. More options are available in
thumbnail view than in single-page view.
Use these buttons to zoom in or out on the selected page.
NOTE: Select only one page at a time to use these buttons.
Use this button to rotate the page 180 degrees.
NOTE: This button is available only in the thumbnail view.
Use this button to delete the selected pages.
NOTE: This button is available only in the thumbnail view.
Use these buttons to rearrange the pages within the document. Select one or more pages and move
them to the left or right.
NOTE: These buttons are available only in the thumbnail view.
Use this button to add a page to the document. The printer prompts to scan additional pages.
Use this button to clear the changes made in the preview and start over.
Touch this button to collapse the preview screen and return to the Copy screen.
7. When the document is ready, touch Copy to begin copying.
62 Chapter 5Copy
Copy on both sides (duplex)
Copy or print on both sides of the paper.
1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust
the paper guides to t the size of the document.
2. From the Home screen on the printer control panel, navigate to the Copy application, and then select the
Copy icon.
3. In the Options pane, select Original Side, and then select the option that describes the original document:
● Use Automatically detect to detect whether the original is printed on one or both sides of the page.
● Use
1-sided for originals that are printed on one side of the page.
● Use
2-sided (book-style) for originals that ip on the right/left edge of the page, like books. If the
image is portrait, the output ips on the long edge of the page. If the image is landscape, the output
ips on the short edge of the page.
● Use 2-sided (ip-style) for originals that ip on the top/bottom edge of the page, like calendars. If the
image is portrait, the output ips on the short edge of the page. If the image is landscape, the output
ips on the long edge of the page.
4. Select Output Sides, and then select one of these options:
● Match original: The output will match the format of the original. For example, if the original is 1-sided,
the output will be 1-sided. However, if the administrator has restricted 1-sided printing and the original
is 1-sided, the output will be 2-sided book-style.
● 1-sided: The output will be 1-sided. However, if the administrator has restricted 1-sided printing, the
output will be 2-sided book-style.
● 2-sided (book-style): The output will ip on the right/left edge of the page, like a book. If the image is
portrait, the output ips on the long edge of the page. If the image is landscape, the output ips on the
short edge of the page.
● 2-sided (ip-style): The output will ip on the top/bottom edge of the page, like a calendar. If the image
is portrait, the output ips on the short edge of the page. If the image is landscape, the output ips on
the long edge of the page.
5. Set options marked with a yellow triangle before using the preview feature.
NOTE: After the preview scan, these options are removed from the main Options list and are summarized
in the Pre-scan Options list. To change any of these options, discard the preview and start over.
Using the preview feature is optional.
Copy on both sides (duplex) 63
6. Touch the right pane of the screen to preview the document. In the preview screen, use the buttons on the
right of the screen to adjust the preview options and to rearrange, rotate, insert, or remove pages.
Table 5-2 Buttons on the right side of the preview pane
Button Description
Use these buttons to toggle between single-page view and thumbnail view. More options are available in
thumbnail view than in single-page view.
Use these buttons to zoom in or out on the selected page.
NOTE: Select only one page at a time to use these buttons.
Use this button to rotate the page 180 degrees.
NOTE: This button is available only in the thumbnail view.
Use this button to delete the selected pages.
NOTE: This button is available only in the thumbnail view.
Use these buttons to rearrange the pages within the document. Select one or more pages and move
them to the left or right.
NOTE: These buttons are available only in the thumbnail view.
Use this button to add a page to the document. The printer prompts to scan additional pages.
Use this button to clear the changes made in the preview and start over.
Touch this button to collapse the preview screen and return to the Copy screen.
7. When the document is ready, touch Start to begin copying.
64 Chapter 5Copy
Additional copy tasks
Locate information on the Web for performing common copy tasks.
Go to www.hp.com/support/ljM634MFP, www.hp.com/support/ljM635MFP, or www.hp.com/support/
ljM636MFP.
Instructions are available for copy tasks, such as the following:
● Copy or scan pages from books or other bound documents
● Copy mixed-size documents
● Copy or scan both sides of an identication card
● Copy or scan a document into a booklet format
Additional copy tasks 65
Scan6
Scan using the software, or scan directly to email, a USB ash drive, a network folder, or another destination.
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljM634MFP, www.hp.com/support/ljM635MFP, or www.hp.com/support/ljM636MFP.
For more information:
HP's all-inclusive help for the printer includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
Set up Scan to Email
The printer has a feature that enables it to scan a document and send it to one or more email addresses.
Introduction
To use this scan feature, the printer must be connected to a network; however, the feature is not available until
it has been congured. There are two methods for conguring Scan to Email, the Scan to Email Setup Wizard for
basic and Email Setup for advanced.
Use the following information to set up the Scan to Email feature.
Before you begin
To set up the Scan to Email feature, the printer must have an active network connection.
Administrators need the following information before beginning the conguration process.
● Administrative access to the printer
● DNS suix (e.g., companyname.com)
66 Chapter 6Scan
● SMTP server (e.g., smtp.mycompany.com)
NOTE: If you do not know the SMTP server name, SMTP port number, or authentication information,
contact the email/Internet service provider or system administrator for the information. SMTP server
names and port names are typically found by doing an Internet search. For example, use terms like "Gmail
smtp server name" or "Yahoo smtp server name" to search.
● SMTP server authentication requirements for outgoing email messages, including the user name and
password used for authentication, if applicable.
NOTE: Consult your email service provider's documentation for information on digital sending limits for your
email account. Some providers may temporarily lock your account if you exceed your sending limit.
Step one: Access the HP Embedded Web Server (EWS)
Open the EWS to start the setup process.
NOTE: The gure in this topic shows an EWS screen for a color printer. However, the procedure below is valid
for both color and mono printers.
1. From the Home screen on the printer control panel, touch the Information icon , and then touch the
Ethernet icon to display the IP address or host name.
2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the
printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be safe,
select the option to continue to the website. Accessing this website will not harm the computer.
Step one: Access the HP Embedded Web Server (EWS) 67
Step two: Congure the Network Identication settings
Congure advanced setting for network identication.
NOTE: Conguring email setup on the Networking tab is an advanced process and might require the
assistance of a system administrator.
1. Using the EWS top navigation tabs, click Networking.
NOTE: For conguring the network settings for use with Oice 365, Step ve: Set up Send to Email to use
Oice 365 Outlook (optional) on page 78
2. In the left navigation pane, click TCP/IP Settings. A username/password might be required to access the
Network Identication tab of the EWS.
3. On the TCP/IP Settings dialog, click the Network Identication tab.
4. If DNS is required on the network, in the TCP/IP Domain Suix area, verify that the DNS suix for the email
client being used is listed. DNS suixes have this format: companyname.com, gmail.com, etc.
NOTE: If the Domain Name suix is not set up, use the IP address.
5. Click Apply.
6. Click OK.
Step three: Congure the Send to Email feature
The two options for conguring Send to Email are the Email Setup Wizard for basic conguration and Email Setup
for advanced conguration. Use the following options to congure the Send to Email feature:
68 Chapter 6Scan
Method one: Basic conguration using the Email Setup Wizard
Perform basic conguration using the Email Setup Wizard.
This option opens the Email Setup Wizard in the HP Embedded Web Server (EWS) for basic conguration.
1. Using the EWS top navigation tabs, click Scan/Digital Send.
2. In the left navigation pane, click Email and Scan to Network Folder Quick Setup Wizards.
3. In the Email and Scan to Network Folder Quick Setup Wizards dialog, click the Email Setup link.
NOTE: If a message displays indicating that the Scan to Email feature is disabled, click Continue to proceed
with the conguration and enable the Scan to Email feature upon completion.
4. On the Congure Email Servers (SMTP) dialog, select one of the following options and complete the steps:
● Option one: Use a server already in use by Email.
Select Use a server already in use by Email, and then click Next.
● Option two: Search the network for the outgoing email server.
This option nds outgoing SMTP servers inside your rewall only.
a. Select Search network for outgoing email server, and then click Next.
b. Select the appropriate server from the Congure Email Server (SMTP) list, and then click Next.
c. Select the option that describes the server’s authentication requirements:
– Server does not require authentication: Select Server does not require authentication, and
then click Next.
-OR-
– Server requires authentication: From the drop-down list, select an authentication option:
Method one: Basic conguration using the Email Setup Wizard 69
○ Select Use credentials of user to connect after Sign In at the control panel, and then click
Next.
-OR-
○ Select Always use these credentials, enter the User name and Password, and then click
Next.
● Option three: Add the SMTP server.
a. Select Add SMTP server.
b. Enter the Server Name and Port Number, and then click Next.
NOTE: In most cases, the default port number does not need to be changed.
NOTE: If you are using a hosted SMTP service such as Gmail, verify the SMTP address, port
number, and SSL settings from the service provider’s website or other sources. Typically, for
Gmail, the SMTP address is smtp.gmail.com, port number 465, and the SSL should be enabled.
Please refer to online sources to conrm these server settings are current and valid at the time
of conguration.
c. Select the appropriate server authentication option:
– Server does not require authentication: Select Server does not require authentication, and
then click Next.
-OR-
– Server requires authentication: Select an option from the Server requires authentication
drop-down list:
○ Select Use credentials of user to connect after Sign In at the control panel, and then click
Next.
-OR-
○ Select Always use these credentials, enter the User name and Password, and then click
Next.
5. On the Congure Email Settings dialog, enter the following information about the sender’s email address,
and then click Next.
NOTE: When setting up the From, Subject, and Message elds, if the User editable check box is unchecked,
users will not be able to edit those elds at the printer control panel when sending an email.
70 Chapter 6Scan
Table 6-1 Send email settings
Option Description
From
(Required)
Select one of the following options from the From drop-down list:
● User’s address (sign-in required)
●
Default From: Enter a default email address and display name in the Default From Email
Address and Default Display Name elds
NOTE: Create an email account for the printer, and use this address for the default
email address.
NOTE: Congure the email feature so that users must sign in before using it. This
prevents users from sending an email from an address that is not their own.
Subject
(Optional)
Provide a default subject line for the email messages.
Message
(Optional)
Create a custom message.
To use this message for all emails sent from the printer, clear the User editable check box for
Message.
6. In the Congure File Scan Settings area, set the default scanning preferences, and then click Next.
Table 6-2 Scan settings
Option Description
File Type Select the default le type for the scanned document:
● PDF
●
JPEG
●
TIFF
●
MTIFF
●
XPS
●
PDF/A
HP LaserJet Enterprise Flow MFP printers or MFP printers that are connected to a digital send
software (DSS) server also support the following OCR le types:
●
Text (OCR)
●
Unicode Text (OCR)
●
RTF (OCR)
●
Searchable PDF (OCR)
●
Searchable PDF/A (OCR)
●
HTML (OCR)
●
CSV (OCR)
Method one: Basic conguration using the Email Setup Wizard 71
Table 6-2 Scan settings (continued)
Option Description
Color/Black Select the default color setting for the scanned document:
● Color
●
Black
●
Black/Gray
●
Automatically detect
Quality and File Size Select the default output quality for the scanned document:
● Low (small le)
●
Medium
●
High (large le)
Resolution Select the default scan resolution for the scanned document:
● 75 dpi
●
150 dpi
●
200 dpi
●
300 dpi
●
400 dpi
●
600 dpi
7. Review the Summary area, and then click Finish to complete the setup.
Method two: Advanced conguration using the Email Setup
Use the following steps for advanced conguration using the E-mail Setup dialog in the EWS.
1. Using the EWS top navigation tabs, click Scan/Digital Send, expand the Email Setup menu in the left
navigation pane, and then click Default Job Options.
The Default Job Options page displays the Basic Settings for Scan to Email setup. To access additional
settings, click the Advanced Settings button at the bottom of the page. To switch back to basic settings,
click the Basic Settings button.
NOTE: This procedure covers the steps for Basic Settings rst and then the steps for Advanced Settings.
72 Chapter 6Scan
Figure 6-1 Location of Advanced Settings button
2. On the Default Job Options page, select the Enable Scan to Email check box. If this check box is not selected,
the feature is unavailable at the printer control panel.
3. In the Outgoing Email Servers (SMTP) area, complete the steps for one of the following options:
● Select one of the displayed servers.
● Click
Add to start the SMTP wizard.
a. In the SMTP wizard, select one of the following options:
–
Option one: I know my SMTP server address or host name: Enter the address of an SMTP
server, and then click Next
Method two: Advanced conguration using the Email Setup 73
– Option two: If you do not know the address of the SMTP server, select Search network for
outgoing email server, and then click Next. Select the server, and then click Next.
NOTE: If an SMTP server was already created for another printer function, the Use a server
already in use by another function option displays. Select this option, and then congure it to be
used for the email function.
b. On the Set the basic information necessary to connect to the server dialog, set the options to use,
and then click Next.
– Some servers have problems sending or receiving emails that are larger than 5 megabytes
(MB). These problems can be prevented by entering a number in Split emails if larger than
(MB).
– In most cases, the default port number does not need to be changed. However, when using
the Enable SMTP SSL Protocol option, port 587 must be used.
– If you are using Google™ Gmail for email service, select the Enable SMTP SSL Protocol check
box. Typically, for gmail, the SMTP address is smtp.gmail.com, port number 465, and the SSL
should be enabled. Refer to online sources to conrm these server settings are current and
valid at the time of conguration.
c. On the Server Authentication Requirements dialog, select the option that describes the server’s
authentication requirements:
– Server does not require authentication, and then click Next.
–
Server requires authentication
○ From the drop-down box, select Use credentials of user to connect after Sign In at the
control panel, and then click Next.
○ From the drop-down box, select Always use these credentials, enter the Username and
Password, and then click Next.
NOTE: If using a signed-in user's credentials, set email to require sign in by the user on the
printer control panel. Deny device guest access to email by clearing the check box for email in the
Device Guest column in the Sign in and Permission Policies area on the Access Control dialog of
the Security tab. The icon in the check box changes from a check mark to a lock.
d. On the Server Usage dialog, choose the printer functions that will send email through this SMTP
server, and then click the Next button.
If the server requires authentication, a user name and password for sending automatic alerts and
reports from the printer will be required.
e. On the Summary and Test dialog, enter a valid email address in the Send test email to: eld, and
then click Test.
f. Verify that all of the settings are correct, and then click Finish to complete the outgoing email
server set up.
74 Chapter 6Scan
4. In the Address and Message Field Control area, enter a From: setting and any of the other optional settings.
Table 6-3 Address and Message Field Control (Basic Settings)
Feature Description
User editable To use the Default From address and Default Display Name for all emails sent from this printer
(unless a user is signed in), clear the User editable check box.
When setting up the address elds, if the User editable check box is cleared, users will not be
able to edit those elds at the printer control panel when sending an email. For send-to-me
functionality, clear the User editable check boxes for all of the address elds, including the From:,
To:, CC:, and BCC: elds, and then set that user's send email From: their own email address and To:
their own email address.
Default From: and Default
Display Name:
Provide an email address and name to use for the From: address for the email message.
NOTE: Create an email account for the printer, and use this address for the default email address.
NOTE: Congure the email feature so that users must sign in before using it. This prevents users
from sending an email from an address that is not their own.
Subject: Provide a default subject line for the email messages.
Message: Create a custom message. To use this message for all emails sent from the printer, clear or do not
select the User editable check box for Message:.
Table 6-4 Address and Message Field Control (Advanced Settings - optional)
Feature Description
Address Field Restrictions Specify whether users must select an email address from an address book or whether users are
allowed to enter in an email address manually.
CAUTION: If Users must select from address book is selected, and any of the address elds are
also set as User editable, changes to those editable elds also change the corresponding values in
the address book.
To prevent users from changing contacts in the Address Book at the printer control panel, go
to the Access Control page on the Security tab, and deny Device Guest access to address book
modications.
Allow invalid email address
formats
Select to allow an invalid email address format.
To: Provide a To (recipient) email address for emails.
CC: Provide a CC email address for emails.
BCC: Provide a BCC email address for emails.
5. In the File Settings area, set the default le settings preferences.
Table 6-5 File Settings (Basic Settings)
Feature Description
File Name Default le name for the le to be saved.
Select the User editable check box to make this setting editable at the printer control panel.
File Type Select the le format for the saved le.
Select the User editable check box to make this setting editable at the printer control panel.
Method two: Advanced conguration using the Email Setup 75
Table 6-5 File Settings (Basic Settings) (continued)
Feature Description
Resolution Set the resolution for the le. Higher resolution images have more dots per inch (dpi), so they
show more detail. Lower resolution images have fewer dots per inch and show less detail, but the
le size is smaller.
Quality and File Size Select the quality for the le. Higher-quality images require a larger le size than lower-quality
images, and they take more time to send.
Color/Black Specify whether copies are to be printed in color, black and gray, or black only (color printers only).
Table 6-6 File settings (Advanced Settings - optional)
Feature Description
File Name Prex Set the default le name prex used for les saved to a network folder.
File Name Suix Set the default le name suix used for les saved to a network folder.
Duplicate lename suix default [lename]_YYYYMMDDT
File Name Preview Enter a le name, and then click the Update Preview button.
File Numbering Format Select a le name format for when the job is divided into multiple les.
Add numbering when job has
just one le (ex. _1–1)
Select this setting to add numbering to a le name when the job is only one le instead of multiple
les.
High Compression (smaller le) Select this setting to compress the scanned le, which reduces the le size. However, the scanning
process for a High compression le might take longer than for a Normal compression le.
PDF encryption If the le type is PDF, then this option encrypts the output PDF le. A password must be specied
as part of the encryption. The same password must be used to open the le. The user will be
prompted to enter a password prior to scanning their job if one has not been set prior to pressing
start.
Suppress blank pages If the Suppress blank pages option is enabled, blank pages will be ignored.
Create Multiple Files Select this setting to scan pages into separate les based on a predetermined maximum number
of pages per le.
6. Click the Advanced Settings button to display the following settings:
● Signing and Encryption
●
Notication (job notication)
●
Scan Settings
7. In the Signing and Encryption area, set the signing and encryption preferences.
Table 6-7 Signing and Encryption settings
Feature Description
Signing Select whether to sign the email with a security certicate.
Select the User editable check box to make this setting editable at the printer control panel.
Hashing Algorithm Select the algorithm to use for signing the certicate.
Encryption Select whether to encrypt the email.
Select the User editable check box to make this setting editable at the printer control panel.
76 Chapter 6Scan
Table 6-7 Signing and Encryption settings (continued)
Feature Description
Encryption Algorithm Select the algorithm to use for encrypting the email.
Attribute for Recipient Public
Key
Enter which attribute to use to retrieve the recipient’s public key certicate from LDAP.
Use the recipient public
key certicate to verify the
recipient
Select this setting to use the recipient’s public key certicate to verify the recipient.
8. In the Notication area, select when users will receive notications about sent emails. The default setting is
using the signed in user's email address. If the recipient email address is blank, no notication is sent.
9. In the Scan Settings area, set the default scanning preferences.
Table 6-8 Scan Settings
Feature Description
Original Size Select the page size of the original document.
Original Sides Select whether the original document is single-sided or double-sided.
Optimize Text/Picture Select to optimize the output of a particular type of content.
Content Orientation Select the way the content of the original document is placed on the page: Portrait or Landscape.
Background Cleanup Select a value to remove faint images from the background or to remove a light background color.
Darkness Select a value to adjust the darkness of the le.
Contrast Select a value to adjust the contrast of the le.
Sharpness Select a value to adjust the sharpness of the le.
Image Preview Select whether to require or make optional a displayed preview of the job or to disable a preview.
Cropping Options Select whether or not to allow a job to be cropped and the type of cropping option.
Erase Edges Select this setting to specify the width of edge margins to be erased, in either inches or
millimeters, for the front side and back side of a job.
10. Review the selected options to verify that they are accurate, and then click Apply to complete the setup.
Step four: Congure the Quick Sets (optional)
Quick Sets are optional short-cut jobs that can be accessed on the main Home screen or within the Quick Sets
application at the printer. Use the following procedure to congure the Quick Sets.
1. In the Email Setup area of the left navigation pane, click Quick Sets.
2. Select one of the following options:
● Select an existing Quick Set under Quick Sets Application in the table.
-OR-
● Click Add to start the Quick Set Wizard.
3. If you selected Add, the Quick Sets Setup page opens. Complete the following information:
●
Quick Set Name: Enter a title for the new Quick Set.
Step four: Congure the Quick Sets (optional) 77
● Quick Set Description: Enter a description of the Quick Set.
●
Quick Set Start Option: To set how the Quick Set starts, click either Enter application, then user presses
Start or Start instantly when selected from the Home Screen.
4. Dene the following settings for the Quick Set: Address and Message Field Control, Signing and Encryption,
Notication, Scan Settings, File Settings.
5. Click Finish to save the Quick Set.
Step ve: Set up Send to Email to use Oice 365 Outlook (optional)
Enable the printer to send an email with an Oice 365 Outlook account from the control panel.
Introduction
Microsoft Oice 365 Outlook is a cloud-based email system provided by Microsoft which uses Microsoft's Simple
Mail Transfer Protocol (SMTP) server to send or receive emails. Complete the following to enable the printer to
send an email with an Oice 365 Outlook account from the control panel.
NOTE: You must have an email address account with Oice 365 Outlook to congure the settings in the EWS.
Congure the outgoing email server (SMTP) to send an email from an Oice 365 Outlook account
Congure the outgoing email server using the following procedure.
1. Using the EWS top navigation tabs, click Networking.
2. In the left navigation pane, click TCP/IP Settings.
3. In the TCP/IP Settings area, click the Network Identication tab.
4. If DNS is required on the network, in the TCP/IP Domain Suix area, verify that the DNS suix for the email
client being used is listed. DNS suixes have this format: companyname.com, Gmail.com, etc.
78 Chapter 6Scan
NOTE: If the Domain Name suix is not set up, use the IP address.
5. Click Apply.
6. Click the Scan/Digital Send tab.
7. On the left navigation pane, click Email Setup.
8. On the Email Setup page, select the Enable Scan to Email check box. If this check box is not available, the
feature is unavailable at the printer control panel.
9. In the Outgoing Email Servers (SMTP) area, click Add to start the SMTP wizard.
10. In the I know my SMTP server address or host name eld, type smtp.onoffice.com, and then click
Next.
11. On the Set the basic information necessary to connect to the server dialog, in the Port Number eld, type
587.
NOTE: Some servers have problems sending or receiving emails that are larger than 5 megabytes (MB).
These problems can be prevented by entering a number in Split emails if larger than (MB).
12. Select the Enable SMTP SSL Protocol check box, and then click Next.
13. On the Server Authentication Requirements dialog, complete the following information:
a. Select Server requires authentication.
b. From the drop-down list, select Always use these credentials.
c. In the Username eld, type the Oice 365 Outlook email address.
d. In the Password eld, type the Oice 365 Outlook account password, and then click Next.
14. On the Server Usage dialog, choose the printer functions that will send email through this SMTP server, and
then click the Next button.
Congure the outgoing email server (SMTP) to send an email from an Oice 365 Outlook account 79
15. On the Summary and Test dialog, enter a valid email address in the Send a test email to: eld, and then click
Test.
16. Verify that all of the settings are correct, and then click Finish to complete the outgoing email server setup.
For more information, go to Microsoft's Support page.
Set up Scan to Network Folder
Set up the Scan to Folder feature to scan documents directly to network folder.
Introduction
This section explains how to enable and congure the Scan to Network Folder function. The printer has a feature
that enables it to scan a document and save it to a network folder. To use this scan feature, the printer must be
connected to a network; however, the feature is not available until it has been congured. There are two methods
for conguring Scan to Network Folder, the Save to Network Folder Setup Wizard for basic setup and Save to
Network Folder Setup for advanced setup.
Before you begin
Have the following items available before you set up the Scan to Network feature.
NOTE: To set up the Scan to Network Folder feature, the printer must have an active network connection.
Administrators need the following items before beginning the conguration process.
● Administrative access to the printer.
● The fully-qualied domain name (FQDN) (e.g., \\servername.us.companyname.net\scans) of the destination
folder OR the IP address of the server (e.g., \\16.88.20.20\scans).
NOTE: The use of the term "server" in this context refers to the computer where the shared folder resides.
Step one: Access the HP Embedded Web Server (EWS)
Open the EWS to start the setup process.
NOTE: The gure in this topic shows an EWS screen for a color printer. However, the procedure below is valid
for both color and mono printers.
1. From the Home screen on the printer control panel, touch the Information icon , and then touch the
Ethernet icon to display the IP address or host name.
2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the
printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be safe,
select the option to continue to the website. Accessing this website will not harm the computer.
80 Chapter 6Scan
Step two: Set up Scan to Network Folder
Set up Scan to Network Folder using one of the following methods.
Method one: Use the Scan to Network Folder Wizard
Use this option for basic conguration of the Save to Network Folder feature using the Scan to Network Folder
wizard.
NOTE: Before you begin: To display the printer's IP address or host name, touch the Information icon , and
then touch the Network icon on the printer's control panel.
1. Using the EWS top navigation tabs, click Scan/Digital Send tab. The Email and Scan to Network Folder Quick
Setup Wizards dialog opens.
2. In the left navigation pane, click Email and Scan to Network Folder Quick Setup Wizards.
3. Click the Save to Network Folder Quick Set Wizard link.
4. On the Add or Remove a Save to Network Folder Quick Set dialog, click Add.
NOTE: Quick Sets are shortcut jobs that can be accessed on the printer Home screen or within the Quick
Sets application.
NOTE: The Save to Network Folder feature can be minimally congured without creating a quick set.
However, without the Quick Set, users must enter the destination folder information at the control panel for
each scan job. A quick set is required to include Save to Network Folder metadata.
5. On the Add Folder Quick Set dialog, complete the following information:
a. In the Quick Set Title eld, type a title.
NOTE: Name the Quick Set something that users can understand quickly (e.g., "Scan and save to a
folder").
Step two: Set up Scan to Network Folder 81
b. In the Quick Set Description eld, type a description explaining what the Quick Set will save.
c. Click Next.
6. On the Congure Destination Folder dialog, complete the following information:
a. In the UNC Folder Path eld, type a folder path where the scan will go.
The folder path can either be the fully-qualied domain name (FQDN) or the IP address of the server.
Be sure that the folder path (e.g., \scans) follows the FQDN or IP address.
FQDN example: \\servername.us.companyname.net\scans
IP address example: \\16.88.20.20\scans
NOTE: The FQDN can be more reliable than the IP address. If the server gets its IP address via DHCP,
the IP address can change. However, the connection with an IP address might be faster because the
printer does not need to use DNS to nd the destination server.
b. From the Authentication Settings drop-down, select one of the following options:
● Use credentials of user to connect after Sign In at the control panel
●
Always use these credentials
NOTE: If Always use these credentials is selected, a user name and password must be entered in
the corresponding elds, and the printer’s access to the folder must be veried by clicking Verify
Access.
c. In the Windows Domain eld, type the Windows domain.
TIP: To nd the Windows domain in Windows 7, click Start, click Control Panel, click System.
To nd the Windows domain in Windows 8, click Search, enter System in the search box, and then
click
System.
The domain is listed under Computer name, domain, and workgroup settings.
d. Click Next.
7. On the Congure File Scan Settings dialog, set the default scanning preferences for the Quick Set, and then
click Next.
8. Review the Summary dialog, and then click Finish.
Method two: Use Scan to Network Folder Setup
This option enables advanced conguration of the Save to Network Folder feature using the HPEmbedded Web
Server (EWS) for the printer.
NOTE: Before you begin: To display the printer's IP address or host name, touch the Information icon , and
then touch the Network icon on the printer's control panel.
Step one: Begin the conguration
Use the following steps to begin Scan to Network Folder setup.
1. Click the Scan/Digital Send tab.
82 Chapter 6Scan
2. In the left navigation pane, click Scan to Network Folder Setup.
Step two: Congure the Scan to Network Folder settings
Use the following procedure to complete Scan to Network Folder setup.
Step one: Begin the conguration
Use the following steps to begin conguration.
1. On the Scan to Network Folder Setup page, select the Enable Scan to Network Folder check box. If this box
is not selected, the feature is unavailable at the printer control panel.
2. In the Scan to Network Folder area of the left navigation pane, click Quick Sets. Click Add to open the Quick
Sets Setup dialog.
NOTE: Quick Sets are shortcut jobs that can be accessed on the printer Home screen or within the Quick
Sets application.
NOTE: The Scan to Network Folder feature can be minimally congured without creating a Quick Set.
However, without the Quick Set, users must enter the destination folder information at the control panel for
each scan job. A Quick Set is required to include Scan to Network Folder metadata.
Complete all of the settings in the Quick Set Setup to fully congure the Scan to Network Folder feature.
Dialog one: Set the Quick Set name, description, and options for user interaction at the control panel
Set the Quick Set details for user interaction at the printer's control panel.
Use the Set the button location for the Quick Set and options for user interaction at the control panel dialog to
congure where the Quick Set button will display on the printer control panel and to congure the level of user
interaction at the printer control panel.
1. In the Quick Set Name eld, type a title.
NOTE: Name the Quick Set something that users can understand quickly (e.g., "Scan and save to a folder").
2. In the Quick Set Description eld, type a description explaining what the Quick Set will save.
3. From the Quick Set Start Option list, select one of the following options:
● Option one: Enter application, then user presses Start.
● Option two:
Start instantly upon selection.
Select one of the following prompt options :
○ Prompt for original sides
○
Prompt for additional pages
○
Require Preview
NOTE: If Start instantly upon selection is selected, the destination folder must be entered in the next
step.
4. Click Next.
Step two: Congure the Scan to Network Folder settings 83
Dialog two: Folder Settings
Use the Folder Settings dialog to congure the types of folders the printer sends scanned documents to and the
folder permissions.
There are two types of destination folders to select from:
● Shared folders or FTP folders
● Personal shared folders
There are two types of folder permissions to select from:
● Read and write access
● Write access only
Congure the destination folder for scanned documents
Select one of the following options to set up a destination folder.
Option 1: Congure the printer to save to a shared folder or FTP folder
To save scanned documents to a standard shared folder or an FTP folder, complete the following steps.
1. If it is not already selected, select Save to shared folders or FTP folders.
2. Click Add.... The Add Network Folder Path dialog opens.
3. On the Add Network Folder Path dialog, select one of the following options:
● Option one: Save to a standard shared network folder.
a. If it is not already selected, select Save to a standard shared network folder.
b. In the UNC Folder Path eld, type a folder path.
84 Chapter 6Scan
The folder path can either be the fully-qualied domain name (FQDN) or the IP address of the
server. Be sure that the folder path (e.g., \scans) follows the FQDN or IP address.
FQDN example: \\servername.us.companyname.net\scans
IP address example: \\16.88.20.20\scans
NOTE: The FQDN can be more reliable than the IP address. If the server gets its IP address via
DHCP, the IP address can change. However, the connection with an IP address might be faster
because the printer does not need to use DNS to nd the destination server.
c. To automatically create a subfolder for scanned documents in the destination folder, select a
format for the subfolder name from the Custom Subfolder list.
To restrict the subfolder access to the user who creates the scan job, select Restrict subfolder
access to user.
d. To view the complete folder path for scanned documents, click Update Preview.
e. From the Authentication Settings list, select one of the following options:
– Use credentials of user to connect after Sign In at the control panel
–
Always use these credentials
NOTE: If Always use these credentials is selected, a user name and password must be entered in
the corresponding elds.
f. In the Windows Domain eld, type the Windows domain.
NOTE: To nd the Windows domain in Windows 7, click Start, click Control Panel, click System.
To nd the Windows domain in Windows 8, click Search, enter System in the search box, and
then click
System.
The domain is listed under Computer name, domain, and workgroup settings.
NOTE: If a shared folder is set to be accessed by everyone, values for a workgroup name
(default is “Workgroup”), a user name, and password must be entered in the corresponding elds.
However, if the folder is within a particular user’s folders and not Public, the user name and
password of that user must be used.
NOTE: An IP address might be necessary instead of a computer name. Many home routers do
not handle computer names well, and there is no Domain Name Server (DNS). In this case, it is
best to set up a static IP address on the shared PC to alleviate the problem of DHCP assigning a
new IP address. On a typical home router, this is done by setting a static IP address that is on the
same subnet, but outside the DHCP address range.
g. Click OK.
● Option two: Save to an FTP Server.
Option 1: Congure the printer to save to a shared folder or FTP folder 85
NOTE: If an FTP site is outside the rewall, a proxy server must be specied under the network
settings. These settings are located in the EWS Networking tab, under the Advanced options.
a. Select Save to an FTP Server.
b. In the FTP Server eld, type the FTP server name or IP address.
c. In the Port eld, type the port number.
NOTE: In most cases, the default port number does not need to be changed.
d. To automatically create a subfolder for scanned documents in the destination folder, select a
format for the subfolder name from the Custom Subfolder list.
e. To view the complete folder path for scanned documents, click Update Preview.
f. From the FTP Transfer Mode list, select one of the following options:
– Passive
–
Active
g. In the Username eld, type the user name.
h. In the Password eld, type the password.
i. Click Verify Access to conrm the destination can be accessed.
j. Click OK.
Option 2: Congure the printer to save to a personal shared folder
To save scanned documents to a personal shared folder, complete the following steps.
86 Chapter 6Scan
NOTE: This option is used in domain environments where the administrator congures a shared folder for
each user. If the Save to a personal shared folder feature is congured, users will be required to sign in at the
printer control panel using Windows credentials or LDAP authentication.
1. Select Save to a personal shared folder.
2. In the Retrieve the device user’s home folder using this attribute eld, type the user’s home folder in the
Microsoft Active Directory.
NOTE: Verify that the user knows where this home folder is located on the network.
3. To add a user name subfolder at the end of the folder path, select Create subfolder based on user name.
To restrict the subfolder access to the user who creates the scan job, select Restrict subfolder access to
user.
Select the destination folder permissions
Select one of the following options to set up destination folder permissions.
Option 1: Congure read and write access
To send scanned documents to a folder congured for read and write access, complete the following steps.
NOTE: Send only to folders with read and write access supports folder verication and job notication.
1. If it is not already selected, select Send only to folders with read and write access.
2. To require the printer to verify folder access before starting a scan job, select Verify folder access prior to job
start.
NOTE: Scan jobs can complete more quickly if Verify folder access prior to job start is not selected;
however, if the folder is unavailable, the scan job will fail.
3. Click Next.
Option 2: Congure write access only
To send scanned documents to a folder congured for write access only, complete the following steps.
NOTE: Allow sending to folders with write access only does not support folder verication or job notication.
NOTE: If this option is selected, the printer cannot increment the scan lename. It sends the same lename for
all scans.
Select a time-related lename prex or suix for the scan lename, so that each scan is saved as a unique le,
and does not overwrite a previous le. This lename is determined by the information in the File Settings dialog
in the Quick Set Wizard.
1. Select Allow sending to folders with write access only.
2. Click Next.
Dialog three: Notication Settings
Use the Notication Settings dialog to congure when notications will be sent.
Select the destination folder permissions 87
■
On the Notication Settings dialog, complete one of the following tasks:
● Option one: Do not notify.
a. Select Do not notify.
b. To prompt the user to review their notication settings, select Prompt user prior to job start, and
then click Next.
● Option two: Notify when job completes.
a. Select Notify when job completes.
b. Select the method for delivering the notication from the Method Used to Deliver Notication list.
If the method of notication selected is Email, type the email address in the Notication Email
Address eld.
c. To include a thumbnail of the rst scanned page in the notication, select Include Thumbnail.
d. To prompt the user to review their notication settings, select Prompt user prior to job start, and
then click Next.
● Option three: Notify only if job fails.
a. Select Notify only if job fails.
b. Select the method for delivering the notication from the Method Used to Deliver Notication list.
If the method of notication selected is Email, type the email address in the Notication Email
Address eld.
c. To include a thumbnail of the rst scanned page in the notication, select Include Thumbnail.
d. To prompt the user to review their notication settings, select Prompt user prior to job start, and
then click Next.
Dialog four: Scan Settings
Complete the scan settings as follows.
On the Scan Settings dialog, set the default scanning preferences for the Quick Set, and then click Next.
Table 6-9 Scan settings
Feature Description
Original Size Select the page size of the original document.
Original Sides Select whether the original document is single-sided or double-sided.
Optimize Text/Picture Select to optimize for the output of a particular type of content.
Content Orientation Select the way the content of the original document is placed on the page: Portrait or Landscape.
Background Cleanup Select a value to remove faint images from the background or to remove a light background color.
Darkness Select a value to adjust the darkness of the le.
Contrast Select a value to adjust the contrast of the le.
Sharpness Select a value to adjust the sharpness of the le.
88 Chapter 6Scan
Table 6-9 Scan settings (continued)
Feature Description
Image Preview Select whether to require or make optional a displayed preview of the job or to disable a preview.
Cropping Options Select whether or not to allow a job to be cropped and the type of cropping option.
Erase Edges Select this setting to specify the width of edge margins to be erased, in either inches or millimeters, for
the front side and back side of a job.
Dialog ve: File Settings
Complete the le settings as follows.
On the File Settings dialog, set the default le settings for the Quick Set, and then click Next.
Table 6-10 File settings
Feature Description
File Name Prex Set the default le name prex used for les saved to a network folder.
File Name Default le name for the le to be saved.
Select the User editable check box to make this setting editable at the printer control panel.
File Name Suix Set the default le name suix used for les saved to a network folder.
File Name Preview Enter a le name, and then click the Update Preview button.
File Numbering Format Select a le name format for when the job is divided into multiple les.
Add numbering when job has
just one le (ex. _1–1)
Select this setting to add numbering to a le name when the job is only one le instead of multiple les.
File Type Select the le format for the saved le.
Select the User editable check box to make this setting editable at the printer control panel.
High Compression (smaller le) Select this setting to compress the scanned le, which reduces the le size. However, the scanning
process for a High compression le might take longer than for a Normal compression le.
PDF encryption If the le type is PDF, then this option encrypts the output PDF le. A password must be specied as
part of the encryption. The same password must be used to open the le. The user will be prompted to
enter a password prior to scanning their job if one has not been set prior to starting the scan.
Resolution Set the resolution for the le. Higher resolution images have more dots per inch (dpi), so they show
more detail. Lower resolution images have fewer dots per inch and show less detail, but the le size is
smaller.
Quality and File Size Select the quality for the le. Higher-quality images require a larger le size than lower-quality images,
and they take more time to send.
Color/Black Specify whether copies are to be printed in color, black and gray, or black only.
Suppress blank pages If the Suppress blank pages option is enabled, blank pages will be ignored.
Metadata File Format Use the drop-down list to select the le format for metadata information.
Create Multiple Files Select this setting to scan pages into separate les based on a predetermined maximum number of
pages per le.
Dialog six: Summary
On the Summary dialog, review the Summary dialog, and then click Finish.
Dialog ve: File Settings 89
Step three: Complete the conguration
Use the following steps to complete Scan to Network Folder setup.
1. In the left navigation pane, click Scan to Network Folder.
2. On the Scan to Network Folder page, review the selected settings, and then click Apply to complete the
setup.
Set up Scan to SharePoint
Use Scan to SharePoint to scan documents directly to a Microsoft SharePoint site. This feature eliminates the
need to scan the documents to a network folder, USB ash drive, or email message, and then manually upload
the les to the SharePoint site.
Introduction
Set up the Scan to SharePoint feature, and then scan documents directly to a SharePoint site.
Scan to SharePoint supports all scanning options, including the ability to scan documents as images or use the
OCR features to create text les or searchable PDFs.
The feature is disabled by default. Enable Save to Sharepoint in the HP Embedded Web Server (EWS).
Before you begin
Before this procedure can be completed, the destination folder that the scanned les will be saved to must exist
on the SharePoint site, and write access must be enabled to the destination folder. Scan to SharePoint is disabled
by default.
Step one: Access the HP Embedded Web Server (EWS)
Open the EWS to start the setup process.
NOTE: The gure in this topic shows an EWS screen for a color printer. However, the procedure below is valid
for both color and mono printers.
1. From the Home screen on the printer control panel, touch the Information icon , and then touch the
Ethernet icon to display the IP address or host name.
2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the
printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be safe,
select the option to continue to the website. Accessing this website will not harm the computer.
90 Chapter 6Scan
Step two: Enable Scan to SharePoint and create a Scan to SharePoint Quick Set
Follow the steps to enable the Scan to SharePoint feature and create a Scan to SharePoint Quick Set.
1. Using the top navigation tabs, click Scan/Digital Send.
2. In the left navigation pane, click Scan to SharePoint®.
NOTE: Quick Sets are shortcut jobs that can be accessed on the printer Home screen or within the Quick
Sets application.
3. Select Enable Scan to SharePoint®, and then click Apply.
4. In the Scan to SharePoint area of the left navigation pane, click Quick Sets. Click Add to launch the Quick Set
Wizard.
5. Enter a Quick Set Name (for example, “Scan to SharePoint”) and a Quick Set Description.
6. Select a Quick Set Start Option to determine what occurs after selecting a Quick Set on the printer control
panel, and then click Next.
7. Use the following steps to add the path to the SharePoint folder:
a. Click Add on the SharePoint Destination Settings page to open the Add SharePoint Path page.
b. Open another browser window, navigate to the SharePoint folder to use, and then copy the folder path
for the SharePoint folder from that browser window.
c. Paste the SharePoint folder path into the SharePoint Path: eld.
d. By default, the printer overwrites an existing le that has the same le name as the new le. Clear
Overwrite existing les so that a new le with the same name as an existing le is given an updated
time/date stamp.
Step two: Enable Scan to SharePoint and create a Scan to SharePoint Quick Set 91
e. Select an option from the Authentication Settings drop-down menu. Select whether it is necessary to
sign in to the SharePoint site with credentials, or store the credentials within the Quick Set.
NOTE: Use credentials of user to connect after Sign In at the control panel is selected in the
Authentication Settings drop-down menu, the logged-in user must have permission to write to the
specied SharePoint site.
NOTE: For security purposes, the printer does not display credentials entered in the Quick Set
Wizard.
f. Click OK to complete the SharePoint path setup, and navigate back to the SharePoint Destination
Settings page.
8. Select Verify folder access prior to job start to ensure that the SharePoint folder specied as the destination
folder is accessible each time the Quick Set is used. If this option is not selected, jobs can be saved to
the SharePoint folder more quickly. However, if this option is not selected and the SharePoint folder is
inaccessible, the job will fail.
9. Click Next.
10. Set a Condition on Which to Notify on the Notication Settings page. This setting congures the Quick Set to
either not notify, or to send email messages or print a summary page if a job either completes successfully
or fails. Select one of the following options from the Condition on Which to Notify drop-down menu:
● Select Do not notify for the Quick Set to not perform any notication action when a job completes
successfully or fails.
● Select Notify when job completes to for the Quick Set to send a notication when a job completes
successfully.
● Select Notify only if job fails to for the Quick Set to send a notication only when a job fails.
Selecting either
Notify when job completes or Notify only if job fails requires the Method Used to Deliver
Notication: to be set. Select from the following options:
● Email: Use this option to send an email when the selected notication condition occurs. This option
requires a valid email address in the Notication Email Address: eld.
NOTE: To use the email notication feature, rst congure the email feature on the printer.
● Print: Use this option to print the notication when the selected notication condition occurs.
NOTE: Select Include Thumbnail for either notication option to include a thumbnail image of the rst
page of the scanned page of the job.
11. Click Next.
12. Select options from the Scan Settings page, and then click Next. For more information, see Table 6-12Scan
settings for Scan to SharePoint on page 94.
13. Select options from the File Settings page, and then click Next. For more information, see Table 6-13File
settings for Scan to SharePoint on page 94.
14. Review the summary of settings. Click Finish to save the Quick Set or click Previous to edit the settings.
Scan a le directly to a SharePoint site
Follow the steps to scan a document directly to a SharePoint site.
92 Chapter 6Scan
1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust
the paper guides to t the size of the document.
2. From the Home screen on the printer control panel, navigate to the Scan application, select the Scan icon,
and then select Scan to SharePoint®.
NOTE: It might be necessary to sign in to the printer to use this feature.
3. Under Quick Sets, touch Select, select a Quick Set, and then select Load.
4. Touch the File Name: text eld to open a keyboard. Type the name for the le using either the on-screen
keyboard or the physical keyboard, and touch the Enter button .
5. Touch Options to view and congure settings for the document.
6. Touch the right pane of the screen to preview the document. In the preview screen, use the buttons on the
right of the screen to adjust the preview options and to rearrange, rotate, insert, or remove pages.
Table 6-11 Buttons on the right side of the preview pane
Button Description
Use these buttons to toggle between single-page view and thumbnail view. More options are available in
thumbnail view than in single-page view.
Use these buttons to zoom in or out on the selected page.
NOTE: Select only one page at a time to use these buttons.
Use this button to rotate the page 180 degrees.
NOTE: This button is available only in the thumbnail view.
Use this button to delete the selected pages.
NOTE: This button is available only in the thumbnail view.
Use these buttons to rearrange the pages within the document. Select one or more pages and move
them to the left or right.
NOTE: These buttons are available only in the thumbnail view.
Scan a le directly to a SharePoint site 93
Table 6-11 Buttons on the right side of the preview pane (continued)
Button Description
Use this button to add a page to the document. The printer prompts to scan additional pages.
Use this button to clear the changes made in the preview and start over.
Touch this button to collapse the preview screen and return to the Copy screen.
7. When the document is ready, select Send to save it to the SharePoint location.
Quick Set scan settings and options for Scan to SharePoint
Review the settings and options available in the Quick Set Wizard when adding, editing, or copying a Scan to
SharePoint Quick Set.
Table 6-12 Scan settings for Scan to SharePoint
Feature Description
Original Size Select the page size of the original document.
Original Sides Select whether the original document is single-sided or double-sided.
Optimize Text/Picture Select to optimize for the output of a particular type of content.
Content Orientation Select the way the content of the original document is placed on the page: Portrait or Landscape.
Background Cleanup Select a value to remove faint images from the background or to remove a light background color.
Darkness Select a value to adjust the darkness of the le.
Contrast Select a value to adjust the contrast of the le.
Sharpness Select a value to adjust the sharpness of the le.
Image Preview Select whether to require or make optional a displayed preview of the job or to disable a preview.
Cropping Options Select whether or not to allow a job to be cropped and the type of cropping option.
Erase Edges Select this setting to specify the width of edge margins to be erased, in either inches or millimeters, for
the front side and back side of a job.
Table 6-13 File settings for Scan to SharePoint
Feature Description
File Name Prex Set the default le name prex used for les to be saved.
File Name Default le name for the le to be saved.
Select the User editable check box to make this setting editable at the printer control panel.
94 Chapter 6Scan
Table 6-13 File settings for Scan to SharePoint (continued)
Feature Description
File Name Suix Set the default le name suix used for les to be saved.
Duplicate lename suix default [lename]_YYYYMMDDT
File Name Preview Enter a le name, and then click the Update Preview button.
File Numbering Format Select a le name format for when the job is divided into multiple les.
Add numbering when job has
just one le (ex. _1–1)
Select this setting to add numbering to a le name when the job is only one le instead of multiple les.
File Type Select the le format for the saved le.
Select the User editable check box to make this setting editable at the printer control panel.
High Compression (smaller le) Select this setting to compress the scanned le, which reduces the le size. However, the scanning
process for a High compression le might take longer than for a Normal compression le.
PDF encryption If the le type is PDF, then this option encrypts the output PDF le. A password must be specied as
part of the encryption. The same password must be used to open the le. The user will be prompted to
enter a password prior to scanning their job if one has not been set prior to starting the scan.
Resolution Set the resolution for the le. Higher resolution images have more dots per inch (dpi), so they show
more detail. Lower resolution images have fewer dots per inch and show less detail, but the le size is
smaller.
Quality and File Size Select the quality for the le. Higher-quality images require a larger le size than lower-quality images,
and they take more time to send.
Color/Black Specify whether copies are to be printed in color, black and gray, or black only
Suppress blank pages If the Suppress blank pages option is enabled, blank pages will be ignored.
Create Multiple Files Select this setting to scan pages into separate les based on a predetermined maximum number of
pages per le.
Set up Scan to USB Drive
Enable the Scan to USB feature, which allows you to scan directly to a USB ash drive.
Introduction
The printer has a feature that enables it to scan a document and save it to a USB ash drive. The feature is not
available until it has been congured through the HP Embedded Web Server (EWS).
Step one: Access the HP Embedded Web Server (EWS)
Open the EWS to start the setup process.
NOTE: The gure in this topic shows an EWS screen for a color printer. However, the procedure below is valid
for both color and mono printers.
1. From the Home screen on the printer control panel, touch the Information icon , and then touch the
Ethernet icon to display the IP address or host name.
Set up Scan to USB Drive 95
2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the
printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be safe,
select the option to continue to the website. Accessing this website will not harm the computer.
Step two: Enable Scan to USB Drive
Enable Scan to USB Drive using the following steps.
1. Select the Security tab.
2. Scroll to Hardware Ports and make sure that Enable Host USB plug and play is enabled.
3. Select the Copy/Print tab for MFP models or the Print tab for SFP models.
4. Select the Enable Save to USB check box.
5. Click Apply at the bottom of the page.
NOTE: Most devices ship with hard disk drives (HDDs) already installed. In some cases, additional storage
devices can be added via USB. Verify whether the Save to USB feature needs to be expanded to USB and hard
drive.
Step three: Congure the Quick Sets (optional)
Use the following steps to set up Quick Sets for Scan to USB Drive. Quick Sets are shortcut jobs that can be
accessed on the printer Home screen or within the Quick Sets application.
1. In the Scan to USB Drive area of the left navigation pane, click Quick Sets.
96 Chapter 6Scan
2. Select one of the following options:
● Select an existing Quick Set under Quick Sets Application in the table.
-OR-
● Click Add to start the Quick Set Wizard.
3. If you clicked Add, the Quick Sets Setup page opens. Complete the following information:
a. Quick Set Name: Enter a title for the new Quick Set.
b. Quick Set Description: Enter a description of the Quick Set.
c. Quick Set Start Option: To set how the Quick Set starts, click either Enter application, then user presses
Start or Start instantly when selected from the Home Screen.
4. Select a default location where scanned les are saved on USB storage devices inserted into the USB port
on the control panel, and then click Next. The default location options are:
● Save at root directory of the USB storage device.
●
Create or place in this folder on the USB Storage Device — The path to the folder on the USB storage
device must be specied when using this le location option. A backslash \ must be used to separate
folder\subfolder names in the path.
5. Select an option from the Condition on Which to Notify: drop-down list, and then click Next.
This setting determines if, or how, users are notied when a Save To USB Quick Set job completes or fails.
The options for the Condition on Which to Notify: setting are:
● Do not notify
●
Notify when job completes
●
Notify only if job fails
6. Choose the Scan Settings for the Quick Set, and then click Next.
NOTE: For more information on the available scan settings, see Default scan settings for Scan to USB
Drive setup on page 97
7. Choose the File Settings for the Quick Set, and then click Next.
NOTE: For more information on the available le settings, see Default scan settings for Scan to USB Drive
setup on page 97
8. Review the summary of settings, and then click Finish to save the Quick Set, or click Previous to edit the
settings.
Default scan settings for Scan to USB Drive setup
Review the default settings for Scan to USB Drive setup.
Table 6-14 Scan settings for Scan to USB Drive setup
Feature Description
Original Size Select the page size of the original document.
Default scan settings for Scan to USB Drive setup 97
Table 6-14 Scan settings for Scan to USB Drive setup (continued)
Feature Description
Original Sides Select whether the original document is single-sided or double-sided.
Optimize Text/Picture Select to optimize for the output of a particular type of content.
Content Orientation Select the way the content of the original document is placed on the page: Portrait or Landscape.
Background Cleanup Select a value to remove faint images from the background or to remove a light background color.
Darkness Select a value to adjust the darkness of the le.
Contrast Select a value to adjust the contrast of the le.
Sharpness Select a value to adjust the sharpness of the le.
Image Preview Select whether to require or make optional a displayed preview of the job or to disable a preview.
Cropping Options Select whether or not to allow a job to be cropped and the type of cropping option.
Erase Edges Select this setting to specify the width of edge margins to be erased, in either inches or millimeters, for
the front side and back side of a job.
Default le settings for Save to USB setup
Review the options for Save to USB setup.
Table 6-15 File settings for Save to USB setup
Option name Description
File Name Prex Set the default le name prex used for les saved to a network folder.
File Name Default le name for the le to be saved.
Select the User editable check box to make this setting editable at the printer control panel.
File Name Suix Set the default le name suix used for les saved to a network folder.
Duplicate lename suix default [lename]_YYYYMMDDT
File Name Preview Enter a le name, and then click the Update Preview button.
File Numbering Format Select a le name format for when the job is divided into multiple les.
Add numbering when job has
just one le (ex. _1–1)
Select this setting to add numbering to a le name when the job is only one le instead of multiple les.
File Type Select the le format for the saved le.
Select the User editable check box to make this setting editable at the printer control panel.
High Compression (smaller le) Select this setting to compress the scanned le, which reduces the le size. However, the scanning
process for a High compression le might take longer than for a Normal compression le.
PDF encryption If the le type is PDF, then this option encrypts the output PDF le. A password must be specied as
part of the encryption. The same password must be used to open the le. The user will be prompted to
enter a password prior to scanning their job if one has not been set prior to starting the scan.
Resolution Set the resolution for the le. Higher resolution images have more dots per inch (dpi), so they show
more detail. Lower resolution images have fewer dots per inch and show less detail, but the le size is
smaller.
Quality and File Size Select the quality for the le. Higher-quality images require a larger le size than lower-quality images,
and they take more time to send.
98 Chapter 6Scan
Table 6-15 File settings for Save to USB setup (continued)
Option name Description
Color/Black Specify whether copies are to be printed in color, black and gray, or black only.
Suppress blank pages If the Suppress blank pages option is enabled, blank pages will be ignored.
Create Multiple Files Select this setting to scan pages into separate les based on a predetermined maximum number of
pages per le.
Scan to email
Scan a document directly to an email address or contact list. The scanned document is sent as an email message
attachment.
Introduction
The printer has a feature that enables it to scan a document and send it to one or more email addresses.
Scan to email
Use the following steps to scan a document directly to an email address or contact list.
1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust
the paper guides to t the size of the document.
2. From the Home screen on the printer control panel, navigate to the Scan application, select the Scan icon,
and then select Scan to Email.
NOTE: If prompted, type your user name and password.
3. Touch the To eld to open a keyboard.
NOTE: If you are signed in to the printer, your user name or other default information might appear in the
From eld. If so, you might not be able to change it.
4. Specify the recipients by using one of these methods:
● Use the keypad to enter the address in the To eld.
To send to multiple addresses, separate the addresses with a semicolon, or select the Enter button
on the touchscreen keyboard after typing each address.
● Use a contact list as follows:
a. Select the Contacts button that is next to the To eld to open the Contacts screen.
b. Select the appropriate contact list.
c. Select a name or names from the list of contacts to add to the recipients list, and then select Add.
5. Complete the Subject, File Name, and Message elds by touching the eld and using the touchscreen
keyboard to enter information. Select the Close button whenever you need to close the keyboard.
Scan to email 99
6. To load a Quick Set, select Load, select the Quick Set, and then select Load under the Quick Sets list.
NOTE: Quick Sets are predened settings for various types of output, such as Text, Photograph, and High
Quality. You can select a Quick Set to view the description.
7. To congure settings, such as File Type and Resolution, Original Sides, and Content Orientation, select
Options in the lower left corner, and then select the settings from the Options menus. Select Done if
prompted.
8. Optional Preview: Touch the right pane of the screen to preview the document. You can use the Expand and
Collapse buttons on the left side of the preview pane to expand and collapse the preview screen.
Table 6-16 Buttons on the left side of the preview pane
Button Description
Expand the preview screen.
Collapse the preview screen.
Use the buttons on the right of the screen to adjust the preview options and to rearrange, rotate, insert, or
remove pages.
Table 6-17 Buttons on the right side of the preview pane
Button Description
Use these buttons to toggle between single-page view and thumbnail view. More options are available in
thumbnail view than in single-page view.
Use these buttons to zoom in or out on the selected page.
NOTE: Select only one page at a time to use these buttons.
Use this button to rotate the page 180 degrees.
NOTE: This button is available only in the thumbnail view.
100 Chapter 6Scan
Table 6-17 Buttons on the right side of the preview pane (continued)
Button Description
Use this button to delete the selected pages.
NOTE: This button is available only in the thumbnail view.
Use these buttons to rearrange the pages within the document. Select one or more pages and move
them to the left or right.
NOTE: These buttons are available only in the thumbnail view.
Use this button to add a page to the document. The printer prompts to scan additional pages.
Use this button to clear the changes made in the preview and start over.
Touch this button to collapse the preview screen and return to the Copy screen.
9. When the document is ready, select Send to email it.
NOTE: The printer might prompt you to add the email address to the contact list.
Scan to network folder
Scan a document and save it to a folder on the network.
Introduction
The printer can scan a le and save it in a shared folder on the network.
Scan to network folder
Use this procedure to scan a document and save it to a network folder.
NOTE: You might be required to sign in to the printer to use this feature.
1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust
the paper guides to t the size of the document.
2. From the Home screen on the printer control panel, navigate to the Scan application, select the Scan icon,
and then select
Scan to Network Folder.
Scan to network folder 101
3. Specify a folder destination. Folder options must rst be congured by the printer administrator.
● To select a folder location that the administrator already set up, select Load under Quick Sets and
Defaults, select the folder, and then select Load.
● To specify a new folder location, touch the Folder Paths eld to open a touchscreen keyboard, type the
path to the folder, and then select the Enter button . Enter user credentials if prompted and then
select Save to save the path.
NOTE: Use this format for the path: \\server\folder, where “server” is the name of the server
that hosts the shared folder, and “folder” is the name of the shared folder. If the folder is nested inside
other folders, complete all necessary segments of the path to reach the folder. For example:
\\server\folder\folder
NOTE: The Folder Paths eld might have a pre-dened path, and it might not be editable. In this
situation, the administrator has congured this folder for common access.
4. Touch the File Name text eld to open a touchscreen keyboard, type the name for the le, and then select
the Enter button
.
5. To congure settings, such as File Type and Resolution, Original Sides, and Content Orientation, select
Options in the lower left corner, and then select the settings from the Options menus. Select Done for each
setting if prompted.
6. Optional Preview: Touch the right pane of the screen to preview the document. You can use the Expand and
Collapse buttons on the left side of the preview pane to expand and collapse the preview screen.
Table 6-18 Buttons on the left side of the preview pane
Button Description
Expand the preview screen.
Collapse the preview screen.
Use the buttons on the right of the screen to adjust the preview options and to rearrange, rotate, insert, or
remove pages.
Table 6-19 Buttons on the right side of the preview pane
Button Description
Use these buttons to toggle between single-page view and thumbnail view. More options are available in
thumbnail view than in single-page view.
102 Chapter 6Scan
Table 6-19 Buttons on the right side of the preview pane (continued)
Button Description
Use these buttons to zoom in or out on the selected page.
NOTE: Select only one page at a time to use these buttons.
Use this button to rotate the page 180 degrees.
NOTE: This button is available only in the thumbnail view.
Use this button to delete the selected pages.
NOTE: This button is available only in the thumbnail view.
Use these buttons to rearrange the pages within the document. Select one or more pages and move
them to the left or right.
NOTE: These buttons are available only in the thumbnail view.
Use this button to add a page to the document. The printer prompts to scan additional pages.
Use this button to clear the changes made in the preview and start over.
Touch this button to collapse the preview screen and return to the Copy screen.
7. When the document is ready, select Send to save the le to the network folder.
Scan to SharePoint
Scan a document directly to a SharePoint site.
Introduction
If you have a workow-equipped printer, you can scan a document and send it to a SharePoint site. This feature
eliminates the need to scan the documents to a network folder, USB ash drive, or email message, and then
manually upload the les to the SharePoint site.
Scan to SharePoint 103
Scan to SharePoint supports all scanning options, including the ability to scan documents as images or use the
OCR features to create text les or searchable PDFs.
NOTE: Before you can scan to SharePoint, your printer administrator or IT department must use the HP
Embedded Web Server to enable the feature and set it up.
Scan to SharePoint
Use the following steps to scan a document directly to a SharePoint site.
1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust
the paper guides to t the size of the document.
2. From the Home screen on the printer control panel, navigate to the Scan application, select the Scan icon,
and then select Scan to SharePoint®.
NOTE: It might be necessary to sign in to the printer to use this feature.
3. Under Quick Sets, touch Select, select a Quick Set, and then select Load.
4. Select the File Name: text eld to open a keyboard. Type the name for the le, and then select the enter
button
.
5. To congure settings, such as File Type and Resolution, Sides, and Content Orientation, select Options in the
lower left corner, and then select the settings from the Options menus. Select Done if prompted.
6. Optional Preview: Touch the right pane of the screen to preview the document. You can use the Expand and
Collapse buttons on the left side of the preview pane to expand and collapse the preview screen.
Table 6-20 Buttons on the left side of the preview pane
Button Description
Expand the preview screen.
Collapse the preview screen.
Use the buttons on the right of the screen to adjust the preview options and to rearrange, rotate, insert, or
remove pages.
104 Chapter 6Scan
Table 6-21 Buttons on the right side of the preview pane
Button Description
Use these buttons to toggle between single-page view and thumbnail view. More options are available in
thumbnail view than in single-page view.
Use these buttons to zoom in or out on the selected page.
NOTE: Select only one page at a time to use these buttons.
Use this button to rotate the page 180 degrees.
NOTE: This button is available only in the thumbnail view.
Use this button to delete the selected pages.
NOTE: This button is available only in the thumbnail view.
Use these buttons to rearrange the pages within the document. Select one or more pages and move
them to the left or right.
NOTE: These buttons are available only in the thumbnail view.
Use this button to add a page to the document. The printer prompts to scan additional pages.
Use this button to clear the changes made in the preview and start over.
Touch this button to collapse the preview screen and return to the Copy screen.
7. When the document is ready, select Send to save it to the SharePoint location.
Scan to USB drive
Scan a document directly to a USB drive.
Scan to USB drive 105
Introduction
The printer can scan a le and save it to a USB ash drive.
Scan to USB drive
Use the following steps to scan a document directly to a USB drive.
NOTE: You might be required to sign in to the printer to use this feature.
1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust
the paper guides to t the size of the document.
2. Insert the USB drive into the USB port near the printer control panel.
3. From the Home screen on the printer control panel, navigate to the Scan application, select the Scan icon,
and then select Scan to USB Drive.
4. Select the USB drive under Destination, and then select the save location (either the root of the USB drive or
an existing folder).
5. Touch the File Name text eld to open a touchscreen keyboard, type the name for the le, and then select
the Enter button
.
6. To congure settings, such as File Type and Resolution, Original Sides, and Content Orientation, select
Options in the lower left corner, and then select the settings from the Options menus. Select Done if
prompted.
7. Optional Preview: Touch the right pane of the screen to preview the document. You can use the Expand and
Collapse buttons on the left side of the preview pane to expand and collapse the preview screen.
Table 6-22 Buttons on the left side of the preview pane
Button Description
Expand the preview screen.
Collapse the preview screen.
Use the buttons on the right of the screen to adjust the preview options and to rearrange, rotate, insert, or
remove pages.
106 Chapter 6Scan
Table 6-23 Buttons on the right side of the preview pane
Button Description
Use these buttons to toggle between single-page view and thumbnail view. More options are available in
thumbnail view than in single-page view.
Use these buttons to zoom in or out on the selected page.
NOTE: Select only one page at a time to use these buttons.
Use this button to rotate the page 180 degrees.
NOTE: This button is available only in the thumbnail view.
Use this button to delete the selected pages.
NOTE: This button is available only in the thumbnail view.
Use these buttons to rearrange the pages within the document. Select one or more pages and move
them to the left or right.
NOTE: These buttons are available only in the thumbnail view.
Use this button to add a page to the document. The printer prompts to scan additional pages.
Use this button to clear the changes made in the preview and start over.
Touch this button to collapse the preview screen and return to the Copy screen.
8. When the document is ready, select Save to save the le to the USB drive.
Scan to USB drive 107
Use HP JetAdvantage business solutions
HP JetAdvantage solutions are workow and printing solutions that are easy to use, and both network- and
cloud-based. HP JetAdvantage solutions are designed to help businesses of all types, including healthcare,
nancial services, manufacturing, and public sector, manage a eet of printers and scanners.
HP JetAdvantage Solutions include:
● HP JetAdvantage Security solutions
● HP JetAdvantage Management solutions
● HP JetAdvantage Workow solutions
● HP JetAdvantage Mobile Printing solutions
For more information about HP JetAdvantage business workow and printing solutions, go to
www.hp.com/go/
PrintSolutions.
Additional scan tasks
Locate information on the Web for performing common scan tasks.
Go to www.hp.com/support/ljM634MFP, www.hp.com/support/ljM635MFP, or www.hp.com/support/
ljM636MFP.
Instructions are available for performing specic scan tasks, such as the following:
● Copy or scan pages from books or other bound documents
● Send a scanned document to a folder in the printer memory
● Copy or scan both sides of an identication card
● Copy or scan a document into a booklet format
108 Chapter 6Scan
Fax7
Congure the fax features, and send and receive faxes using the printer.
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljM634MFP, www.hp.com/support/ljM635MFP, or www.hp.com/support/ljM636MFP.
For more information:
HP's all-inclusive help for the printer includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
Set up fax
Set up the fax features for the printer.
Introduction
This information applies to fax and Flow models, or to other printers when an optional analog fax accessory has
been installed. Before continuing, connect the printer to a phone line (for analog fax) or to an Internet or network
fax service.
Set up fax by using the printer control panel
Congure the fax features using the control panel.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then select the
Settings icon.
2. Open the following menus:
a. Fax
b. Internal Fax Modem Setup
NOTE: If the Internal Fax Modem Setup menu does not appear in the menu listing, LAN or Internet
fax might be enabled. When LAN or Internet fax is enabled, the analog fax accessory is disabled and
the Internal Fax Modem Setup menu does not display. Only one fax feature, either LAN fax, analog fax,
or Internet fax, can be enabled at a time. To use analog fax when LAN fax is enabled, use the HP
Embedded Web Server to disable LAN fax.
Fax 109
3. Select the location from the list on the right side of the screen, and then select Next.
4. Touch the Company Name text eld, and use the keypad to type the company name.
5. Touch the Fax Number text eld, and use the keypad to type the sending fax number. Select Next.
6. Verify that the date and time settings are correct. Make changes as necessary, and then select Next.
7. If a dialing prex is required for sending faxes, touch the Dialing Prex text eld, and use the keypad to enter
the number.
8. Review all the information on the left pane, and then select Finish to complete the fax setup.
Change fax congurations
Change or update fax settings.
NOTE: The settings congured using the control panel override any settings made in the HP Embedded Web
Server.
Fax dialing settings
Use the following steps to change the fax dialing settings.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then select the
Settings icon.
2. Open the following menus:
a. Fax
b. Fax Send Settings
c. Fax Dialing Settings
3. Congure any of the following settings, and then select Done.
Table 7-1 Fax dialing settings
Menu item Description
Redial on Error The Redial on Error feature sets the number of times a fax number will be redialed
when an error occurs during a fax transmission.
Redial on No Answer The Redial on No Answer setting selects the number of times the fax accessory redials
if the number dialed does not answer. The number of retries is either 0 to 1 (used in
the U.S.) or 0 to 2, depending on the location setting. The interval between retries is set
by the Redial Interval setting.
Redial on Busy The Redial on Busy setting selects the number of times (0 through 9) the fax accessory
redials a number when the number is busy. The interval between retries is set by the
Redial Interval setting.
Redial Interval The Redial Interval setting selects the number of minutes between retries if the
number dialed is busy or not answering, or if an error occurs.
NOTE: You might observe a redial message on the control panel when both the
Redial on Busy and Redial on No Answer settings are set to o. This occurs when the
fax accessory dials a number, establishes a connection, and then loses the connection.
As a result of this error condition, the fax accessory performs three automatic redial
attempts regardless of the redial settings. During this redial operation, a message
displays on the control panel to indicate that a redial is in progress.
110 Chapter 7Fax
Table 7-1 Fax dialing settings (continued)
Menu item Description
Fax Send Speed The Fax Send Speed setting sets the modem bit rate (measured in bits per second) of
the Analog Fax modem while sending a fax.
● Fast (v.34 – 33.6k)
● Medium (v.17 – 14.4k)
● Slow (v.29 – 9.6k)
Line Monitor Volume
Use the Line Monitor Volume setting to control the printer's dialing volume level when
sending faxes.
Dialing Mode The Dialing Mode setting sets the type of dialing that is used: either tone (touch-tone
phones) or pulse (rotary-dial phones).
Dialing Prex The Dialing Prex setting allows you to enter a prex number (such as a "9" to access
an outside line) when dialing. This prex number is automatically added to all phone
numbers when dialed.
Detect Dial Tone The Detect Dial Tone setting determines whether the fax checks for a dial tone before
sending a fax.
General fax send settings
Use the following steps to change the fax send settings.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then select the
Settings icon.
2. Open the following menus:
a. Fax
b. Fax Send Settings
c. General Fax Send Settings
3. Congure any of the following settings, and then select Done.
Table 7-2 Fax send settings
Menu item Description
Fax Number Conrmation When the Fax Number Conrmation feature is enabled, the fax number must be
entered twice to ensure that it was entered correctly. The feature is disabled by default.
PC Fax Send Use the PC Fax Send feature to send faxes from a PC. This feature is enabled by
default.
Error Correction Mode Normally, the fax accessory monitors the signals on the telephone line while it is
sending or receiving a fax. If the fax accessory detects an error during the transmission
and the Error Correction Mode setting is on, the fax accessory can request that the
error portion of the fax be sent again.
The Error Correction Mode feature is enabled by default. You should turn it o only if
you are having trouble sending or receiving a fax and if you are willing to accept the
errors in the transmission and a probable quality reduction in the image. Turning o
the setting might be useful when you are trying to send a fax overseas or receive one
from overseas, or if you are using a satellite telephone connection.
NOTE: Some VoIP providers might suggest turning o the Error Correction Mode
setting. However, this is not usually necessary.
General fax send settings 111
Table 7-2 Fax send settings (continued)
Menu item Description
Fax Header Use the Fax Header feature to control whether the header is appended to the top, and
content is shifted down, or if the header is overlaid on top of the previous header.
Fax receive settings
Use the following steps to change the fax receive settings.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then select the
Settings icon.
2. Open the following menus:
a. Fax
b. Fax Receive Settings
c. Fax Receive Setup
3. Congure any of the following settings, and then select Done.
Table 7-3 Fax receive settings
Menu item Description
Receive Mode The Receive Mode setting determines how the fax accessory receives fax jobs. Select
one of the following options:
● Automatic
● TAM
● Fax/Tel
● Manual
Rings to Answer
The Rings to Answer setting determines the number of times the phone rings before
the call is answered by the fax accessory.
NOTE: The default range for the available options for the Rings to Answer setting is
location-specic. The range of possible Rings to Answer options is limited by location.
If the fax accessory is not answering, and the Rings to Answer setting is 1, try
increasing it to 2.
Ring Volume The Ring Volume setting allows you to adjust the ringer volume.
Fax Receive Speed Touch the Fax Receive Speed drop-down menu and select one of the following options:
● Fast (v.34 – 33.6k)
● Medium (v.17 – 14.4k)
● Slow (v.29 – 9.6k)
Extension Phone
This setting allows you use a separate telephone in conjunction with the fax functions.
Allow Reprinting This setting allows you to reprint received faxes.
Receive to PC This setting allows you to receive faxes directly to your computer.
Fax Polling This setting allows you to enable or disable the fax polling function.
112 Chapter 7Fax
Table 7-3 Fax receive settings (continued)
Menu item Description
Fax/Tel Ring Time This setting determines the number of times the phone rings before the fax/tel mode
initiates.
Send a fax
Use the following steps to send a fax from the printer.
1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust
the paper guides to t the size of the document.
2. From the Home screen on the printer control panel, navigate to the Fax application, and then select the Fax
icon. You might be prompted to type a user name and password.
3. Specify the recipients using one of these methods:
● Use the keypad to enter the recipient or recipients.
Touch the Fax Recipients text eld, and then use the keypad to enter the fax number. To send to
multiple fax numbers, separate the numbers with a semicolon, or select the Enter button
on the
touchscreen keyboard after typing each number.
● Use a contact list as follows:
a. Select the Contacts button that is next to the Fax Recipients eld to open the Contacts screen.
b. Select the appropriate contact list.
c. Select a name or names from the list of contacts to add to the recipients list, and then select Add.
4. To load a Quick Set, select Load, select the Quick Set, and then select Load under the Quick Sets list.
NOTE: Quick Sets are predened settings for various types of output, such as Text, Photograph, and High
Quality. You can select a Quick Set to view the description.
5. To congure settings, such as Resolution, Sides, and Content Orientation, select Options in the lower left
corner, and then select the settings from the Options menus. Select Done if prompted.
6. Optional Preview: Touch the right pane of the screen to preview the document. You can use the Expand and
Collapse buttons on the left side of the preview pane to expand and collapse the preview screen.
Table 7-4 Buttons on the left side of the preview pane
Button Description
Expand the preview screen.
Collapse the preview screen.
Send a fax 113
Use the buttons on the right of the screen to adjust the preview options and to rearrange, rotate, insert, or
remove pages.
Table 7-5 Buttons on the right side of the preview pane
Button Description
Use these buttons to toggle between single-page view and thumbnail view. More options are available in
thumbnail view than in single-page view.
Use these buttons to zoom in or out on the selected page.
NOTE: Select only one page at a time to use these buttons.
Use this button to rotate the page 180 degrees.
NOTE: This button is available only in the thumbnail view.
Use this button to delete the selected pages.
NOTE: This button is available only in the thumbnail view.
Use these buttons to rearrange the pages within the document. Select one or more pages and move
them to the left or right.
NOTE: These buttons are available only in the thumbnail view.
Use this button to add a page to the document. The printer prompts to scan additional pages.
Use this button to clear the changes made in the preview and start over.
Touch this button to collapse the preview screen and return to the Copy screen.
7. When the document is ready, select Send to send the fax.
114 Chapter 7Fax
Create a fax printing schedule
Faxes print automatically upon receipt, but they can also be stored and printed on a schedule that you determine.
After you create the schedule, you can enable or disable the schedule as needed.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then select the
Settings icon.
2. Open the following menus:
a. Fax
b. Fax Receive Settings
c. Fax Printing Schedule
3. Under Incoming Fax Options, select Use Schedule.
4. Select New Event.
5. Select an option under Event Type.
● Begin Printing
● Begin Storing
6. Choose a time and the day. You can select multiple days.
7. Select Save. To add another event, repeat steps 4 – 6.
8. Select Done to enable the fax printing schedule.
Block incoming faxes
Use the fax block list setting to create a list of blocked phone numbers. When a fax is received from a blocked
phone number, the fax is not printed and is immediately deleted from memory.
Create a list of blocked fax numbers
Use the following steps to create the list of fax numbers to block.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then select the
Settings icon.
2. Open the following menus:
a. Fax
b. Fax Receive Settings
c. Blocked Fax Numbers
3. Use one of the following options to add a number to the list:
● Select Add Last Sender.
● Select the
New Fax Number eld, type the number on the keypad that appears, and then select the
Enter button . To add additional numbers, type the number and select the Enter button .
Create a fax printing schedule 115
4. Select Done.
Delete numbers from the list of blocked fax numbers
Use the following steps to remove numbers from the list of blocked fax numbers.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then select the
Settings icon.
2. Open the following menus:
a. Fax
b. Fax Receive Settings
c. Blocked Fax Numbers
3. Select one or more existing fax numbers in the list, or select Select All if you want to remove all the
numbers.
4. Select the Trash button , and then select Delete on the conrmation prompt.
Additional fax tasks
Locate information on the Web for performing common fax tasks.
Go to www.hp.com/support/ljM634MFP, www.hp.com/support/ljM635MFP, or www.hp.com/support/
ljM636MFP.
Instructions are available for fax tasks, such as the following:
● Create and manage fax speed dial lists
● Congure fax billing codes
● Use a fax printing schedule
● Block incoming faxes
● Fax archiving and forwarding
116 Chapter 7Fax
Manage the printer8
Utilize management tools, congure security and energy-conservation settings, and manage rmware updates
for the printer.
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljM634MFP, www.hp.com/support/ljM635MFP, or www.hp.com/support/ljM636MFP.
For more information:
HP's all-inclusive help for the printer includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
Advanced conguration with the HP Embedded Web Server (EWS)
Use the HP Embedded Web Server to manage advanced printing functions.
Introduction
Use the HP Embedded Web Server to manage printing functions from a computer instead of the printer control
panel.
● View printer status information
● Determine the remaining life for all supplies and order new ones
● View and change tray congurations
● View and change the printer control-panel menu conguration
● View and print internal pages
● Receive notication of printer and supplies events
● View and change network conguration
The HP Embedded Web Server works when the printer is connected to an IP-based network. The HPEmbedded
Web Server does not support IPX-based printer connections. Internet access is not needed to open and use the
HPEmbedded Web Server.
Manage the printer 117
When the printer is connected to the network, the HP Embedded Web Server is automatically available.
NOTE: The HP Embedded Web Server is not accessible beyond the network rewall.
How to access the HP Embedded Web Server (EWS)
Use the following steps to open the Embedded Web Server.
1. From the Home screen on the printer control panel, touch the Information icon , and then touch the
Ethernet icon to display the IP address or host name.
2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the
printer control panel. Press the Enter key on the computer keyboard. The EWS web page opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be safe,
select the option to continue to the website. Accessing this website will not harm the computer.
To use the HP Embedded Web Server, the browser must meet the following requirements:
Windows® 7
● Internet Explorer (version 8.x or greater)
● Google Chrome (version 34.x or greater)
● Firefox (version 20.x or greater)
Windows® 8 or greater
● Internet Explorer (version 9.x or greater)
● Google Chrome (version 34.x or greater)
● Firefox (version 20.x or greater)
Windows 10 or greater
● Microsoft Edge (version 93 or greater)
● Internet Explorer (version 9.x or greater)
● Google Chrome (version 34.x or greater)
● Firefox (version 20.x or greater)
macOS
● Safari (version 5.x or greater)
● Google Chrome (version 34.x or greater)
Linux
● Google Chrome (version 34.x or greater)
● Firefox (version 20.x or greater)
118 Chapter 8Manage the printer
HPEmbedded Web Server features
Learn about the HP Embedded Web Server (EWS) features available on each tab.
Figure 8-1 EWS Tabs
NOTE: Copy/Print, Scan/Digital Send, and Fax tabs only appear for multi-function printers (MFPs). A Print tab
appears for single-function printers (SFPs).
Information tab
Refer to the table for settings in the Information tab.
Table 8-1 HPEmbedded Web Server Information tab
Menu Description
Device Status Shows the printer status and shows the estimated life remaining of HPsupplies. The page
also shows the type and size of paper set for each tray. To change the default settings, click
the Change Settings link.
Job Log Provides a list of the jobs that have been processed.
Conguration Page Shows the information found on the conguration page.
Supplies Status Page Shows the status of the supplies for the printer.
Event Log Page Shows a list of all printer events and errors. Use the HP Instant Support link (in the Other
Links area on all HPEmbedded Web Server pages) to connect to a set of dynamic web
pages that help solve problems. These pages also show additional services available for the
printer.
Usage Page Shows a summary of the number of pages the printer has printed, grouped by size, type,
and paper print path.
Device Information Shows the printer network name, address, and model information. To customize these
entries, click the Device Information menu on the General tab.
Control Panel Snapshot Shows an image of the current screen on the control panel display.
Remote Control-Panel Provides a way to troubleshoot or manage the printer from a browser window on a desktop
or laptop.
HPEmbedded Web Server features 119
Table 8-1 HPEmbedded Web Server Information tab (continued)
Menu Description
Print Allows the user to send a print-ready le to the printer to be printed.
Printable Reports and Pages Lists the internal reports and pages for the printer. Select one or more items to print.
Open Source Licenses Shows a summary of the licenses for open source software programs that can be used with
the printer.
General tab
Refer to the table for settings in the General tab.
Table 8-2 HPEmbedded Web Server General tab
Menu Description
Control Panel Customization Reorder, show, or hide features on the control-panel display.
Change the default display language and keyboard layouts.
Quick Sets Congure jobs that are available in the Quick Sets area of the Home screen on the printer
control panel.
Alerts Set up email alerts for various printer and supplies events.
Control Panel Settings App Shows the Settings app options that are available on the printer control panel.
General Settings Congure how the printer recovers from jams and other general printer settings.
AutoSend Congure the printer to send automated emails regarding printer conguration and
supplies to specic email addresses.
Edit Other Links Add or customize a link to another website. This link displays in the footer area on all
HPEmbedded Web Server pages.
Ordering Information Enter information about ordering replacement toner cartridges. This information displays
on the supplies status page.
Device Information Name the printer and assign an asset number to it. Enter the name of the primary contact
who will receive information about the printer.
Language Set the language in which to display the HPEmbedded Web Server information.
Firmware Upgrade Download and install printer rmware upgrade les.
Date/Time Settings Set the date and time or synchronize with a network time server.
Energy Settings Set or edit a wake time, sleep time, and sleep delay for the printer. Set a dierent schedule
for each day of the week and for holidays.
Set which interactions with the printer cause it to wake from sleep mode.
Back up and Restore Create a backup le that contains printer and user data. If necessary, use this le to restore
data to the printer.
Reset Factory Settings Restore printer settings to the factory defaults.
Solution Installer Install or remove third-party software packages that extend or modify the functionality of
the printer.
Job Statistics Settings Provides connection information about third-party job-statistics services, or enables local
serverless device job accounting.
Quota Settings Provides connection information about third-party job-quota services, or enables local
device quota service.
120 Chapter 8Manage the printer
Other Links list
Congure which links display in the footer of the HPEmbedded Web Server by using the Edit Other Links menu
on the General tab.
NOTE: The following are the default links.
Table 8-3 HPEmbedded Web Server Other Links list
Menu Description
HP Instant Support Connect to the HP website to nd solutions to printer problems.
Shop for Supplies Connect to the HP website for information on purchasing original HP supplies, such as
cartridges and paper.
Product Support Connect to the support site for the printer to search for help on various topics.
Copy/Print tab
Refer to the table for settings in the Copy/Print tab.
Table 8-4 HP Embedded Web Server Copy/Print tab
Menu Description
Print from USB Drive Settings Enable or disable the Print from USB Drive menu on the control panel.
Manage Stored Jobs Enable or disable the ability to store jobs in the printer memory.
Congure job-storage options.
Default Print Options Congure the default options for print jobs.
Restrict Color
(Color printers only)
Permit or restrict color printing and copying.
Specify permissions for individual users or for jobs that are sent from specic software
programs.
PCL and PostScript Settings Adjust the PCL and PostScript settings for all print jobs, including copy jobs and received
faxes.
Print Quality Congure the print quality settings, including color adjustment, image registration, and
allowed paper types.
Copy Settings Congure the default options and Quick Sets for copy jobs.
NOTE: If job-specic copy setting options are not set from the control panel at the start of
a job, the default settings will be used for the job.
Expert Copy Enable or disable Expert Copy and set the initial copy view.
The Expert Copy feature is available only on some HP MFPs with larger control panels, and
is available in FutureSmart 4 rmware 24.7.3 release or later.
Manage Trays Congure settings for paper trays.
Manage Stapler/Stacker Congure settings for the stapler/stacker for printers that have this feature.
Scan/Digital Send tab
Refer to the table for settings in the Scan/Digital Send tab.
Other Links list 121
Table 8-5 HP Embedded Web Server Scan/Digital Send tab
Menu Description
Email Setup Congure the default email settings for digital sending, including the following:
● Settings for the outgoing mail (SMTP) server
● Settings for Email Quick Sets jobs
● Default message settings, such as the "From" address and the subject line
● Settings for digital signatures and encryption
● Settings for email notications
● Default scan settings for email jobs
● Default le settings for email jobs
Scan to Network Folder Congure the network folder settings for digital sending, including the following:
● Settings for Quick Sets jobs saved in a network folder
● Settings for notications
● Default scan settings for jobs saved in a network folder
● Default le settings for jobs saved in a network folder
Scan to SharePoint® Congure the SharePoint settings for digital sending, including the following:
● Settings for Quick Sets jobs saved in a document library on the SharePoint site
● Default settings for jobs saved in a document library on the SharePoint site
Scan to USB Drive Congure the USB settings for digital sending, including the following:
● Settings for Quick Sets jobs saved on a USB ash drive
● Settings for notications
● Default scan settings for jobs saved on a USB ash drive
● Default le settings for jobs saved on a USB ash drive
Contacts Manage contacts, including the following:
● Add email addresses into the printer one at a time.
● Import a large list of frequently-used email addresses on to the printer all at once,
rather than adding them one at a time.
● Export contacts from the printer into a .CSV le on the computer to use as a data
backup, or import the records onto another HP printer.
● Edit email addresses that have already been saved in the printer.
Preferences Manage general scanning settings.
Email and Scan to Network Folder Quick
Setup Wizards
Congure the printer to send scanned images as email attachments.
Congure the printer to save scanned images to network-folder Quick Sets. Quick Sets
provide easy access to les saved on the network.
Digital Sending Software Setup Congure settings related to using optional Digital Sending software.
122 Chapter 8Manage the printer
Fax tab
Refer to the table for settings in the Fax tab.
Table 8-6 HP Embedded Web Server Fax tab
Menu Description
Fax Send Setup Congure settings for sending faxes, including the following:
● Default settings for outgoing faxes
● Settings for fax Quick Sets jobs
● Settings for notications
● Default setting for sending faxes using the internal fax modem
● Settings for using a LAN fax service
● Settings for using an Internet fax service
Fax Speed Dials Manage speed dials, including the following:
● Import .CSV les containing email addresses, fax numbers, or user records, so that
they can be accessed on this printer.
● Export email, fax, or user records from the printer into a le on the computer to use as
a data backup, or import the records onto another HP printer.
Fax Receive Setup Congure default print options for incoming faxes, and set up a fax printing schedule.
Fax Archive and Forwarding Enable or disable fax archiving and fax forwarding, and congure basic settings for each:
● Fax archiving is a method to send a copy of all incoming and outgoing faxes to an
email address, a network folder, or an FTP server.
● Fax forwarding is a method to forward incoming faxes to a dierent fax device.
Fax Activity Log Contains a list of the faxes that have been sent from or received by this printer.
Supplies tab
Refer to the table for settings in the Supplies tab.
Table 8-7 HP Embedded Web Server Supplies tab
Menu Description
Manage Supplies Congure how the printer reacts when supplies reach a Very Low state.
Troubleshooting tab
Refer to the table for settings in the Troubleshooting tab.
Fax tab 123
Table 8-8 HPEmbedded Web Server Troubleshooting tab
Menu Description
General Troubleshooting Use the following options as appropriate:
● Reports and Tests area: Select and print several types of reports and tests. Some
reports can be viewed in the Embedded Web Server by clicking the View button.
● Fax Tools area: Congure settings for fax troubleshooting. (MFP and Digital Sender
products with HP analog fax accessory only)
● OXPd Troubleshooting area: Enable or disable the Allow a Non-Secure Connection for
Web Services option
● Auto Recovery area: Enable or disable the Enable Auto Recovery option, which allows
the printer to auto recover from errors that might require the power to be turned o
and on (for example, a 49 error).
Online Help Link to HP cloud-based online help to assist in troubleshooting printing issues.
Diagnostic Data
NOTE: This item is available only if an
administrator password is set from the
Security tab.
Export printer information to a le that can be useful for HP technical support to use for
detailed problem analysis.
Calibration/Cleaning
(Color LaserJet printers only)
Enable the automatic cleaning feature, create and print the cleaning page, and select an
option to calibrate the printer immediately.
Reset Factory Settings Restore printer settings to factory defaults.
Firmware Upgrade Download and install printer rmware upgrade les.
Security tab
Refer to the table for settings in the Security tab.
Table 8-9 HP Embedded Web Server Security tab
Menu Description
General Security Settings for general security, including the following:
● Congure an administrator password to restrict access to certain features on the
printer.
● Set a custom device Service Access Code.
● Set PJL password for processing PJL commands.
● Set le system access and rmware upgrade security.
● Enable or disable the Host USB port on the control panel or the USB connectivity port
on the formatter for printing directly from a computer.
● View the status of all security settings.
Account Policy Enable administrator account settings.
Access Control Congure access to printer functions for specic individuals or groups, and select the
method individuals use to sign in to the printer.
Protect Stored Data Congure and manage the internal storage for the printer.
Congure settings for jobs that are stored on the printer internal storage.
124 Chapter 8Manage the printer
Table 8-9 HP Embedded Web Server Security tab (continued)
Menu Description
Manage Remote Apps Manage or whitelist remote apps by importing or deleting certicates that allow devices to
use this product.
Certicate Management Install and manage security certicates for access to the printer and the network.
Email Domain Restriction If email functionality is enabled, administrators can limit the email addresses to which the
printer can send messages.
Web Service Security Allow resources on this printer to be accessed by web pages from dierent domains. If no
sites are added to the list, then all sites are trusted.
Self Test Verify that the security functions are running according to expected system parameters.
HP Web Services tab
Use the HP Web Services tab to congure and enable HPWeb Services for this printer. It is necessary to Enable
HPWeb Services to use the HPePrint feature.
Table 8-10 HP Embedded Web Server HP Web Services tab
Menu Description
Web Services Setup Connect this printer to HP Connected on the web by enabling HP Web Services.
Web Proxy Congure a proxy server if there are issues enabling HP Web Services or connecting the
printer to the Internet.
HP JetAdvantage Access solutions that extend the capabilities of the printer
Smart Cloud Print Enable Smart Cloud Print, which allows access to web-based apps that extend the
capabilities of the printer.
Networking tab
Use the Networking tab to congure and secure network settings for the printer when it is connected to an
IP-based network. This tab does not display if the printer is connected to other types of networks.
Table 8-11 HP Embedded Web Server Networking tab > Conguration settings
Menu Description
Wireless Station Congure the initial wireless settings.
NOTE: The conguration options available depend on the print server model.
Wi-Fi Direct Congure Wi-Fi Direct settings for printers that include embedded Wi-Fi Direct Print and NFC
printing or that have a wireless accessory installed.
NOTE: The conguration options available depend on the print server model.
TCP/IP Settings Congure TCP/IP settings for IPv4 and IPv6 networks.
NOTE: The conguration options available depend on the print server model.
Network Settings Congure IPX/SPX, AppleTalk, DLC/LLC, and SNMP settings, depending on the print server
model.
Other Settings Congure general printing protocols and services supported by the print server. The
available options depend on the print server model, but can include rmware update, LPD
queues, USB settings, support information, and refresh rate.
HP Web Services tab 125
Table 8-11 HP Embedded Web Server Networking tab > Conguration settings (continued)
Menu Description
AirPrint Enable, set up, or disable network printing from Apple-supported printers.
Select Language Change the language displayed by the HP Embedded Web Server. This page displays if
the web pages support multiple languages. Optionally, select supported languages through
language-preference settings in the browser.
Select Location Select a country/region for the printer.
Table 8-12 HP Embedded Web Server Networking tab > Google Cloud Print settings
Menu Description
Setup Set up Google Cloud Print options.
Web Proxy Congure proxy settings.
Table 8-13 HP Embedded Web Server Networking tab > Security settings
Menu Description
Settings View and restore current security settings to factory-default values.
Congure security settings using the Security Conguration Wizard.
NOTE: Do not use the Security Conguration Wizard to congure security settings if using
network-management applications, such as HP Web Jetadmin.
Authorization Control conguration management and use of this printer, including limiting host access to
this printer through an Access Control List (ACL) (for selected print servers on IPv4 networks
only).
Secure Communication Congure Transport Layer Security (TLS) protocol and encryption options.
Mgmt. Protocols Congure and manage security protocols for this printer, including the following:
● Set the security management level for the HP Embedded Web Server, and control
traic over HTTP and HTTPS.
● Congure the SNMP (Simple Network Management Protocol) operation. Enable or
disable the SNMP v1/v2c or SNMP v3 agents on the print server.
● Control access through protocols that may not be secure, such as printing protocols,
print services, discovery protocols, name resolution services, and conguration-
management protocols.
802.1X Authentication Congure 802.1X authentication settings on the Jetdirect print server as required for
client authentication on the network, and reset the 802.1X authentication settings to
factory-default values.
CAUTION: When changing the 802.1X authentication settings; the printer might lose its
connection. To reconnect, it might be necessary to reset the print server to a factory-default
state and reinstall the printer.
IPsec/Firewall View or congure a Firewall policy or an IPsec/Firewall policy.
Announcement Agent Enable or disable the HP Device Announcement Agent, set the conguration server, and
congure mutual authentication using certicates.
126 Chapter 8Manage the printer
Table 8-14 HP Embedded Web Server Networking tab > Diagnostics settings
Menu Description
Network Statistics Display network statistics that are collected and stored on the HP Jetdirect print server.
Protocol Info View a list of network-conguration settings on the HP Jetdirect print server for each
protocol.
Conguration Page View the HP Jetdirect conguration page, which contains status and conguration
information.
Congure IP network settings
Use the EWS to congure the printer network settings.
Printer sharing disclaimer
Review the following disclaimer.
HPdoes not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and
not of the HPprinter drivers. Go to Microsoft at www.microsoft.com.
View or change network settings
Use the HPEmbedded Web Server to view or change IP conguration settings.
1. Open the HPEmbedded Web Server (EWS):
a. From the Home screen on the printer control panel, touch the Information icon , and then touch the
Ethernet icon to display the IP address or host name.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on
the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2. Click the Networking tab to obtain network information. Change settings as needed.
Rename the printer on a network
To rename the printer on a network so that it can be uniquely identied, use the HPEmbedded Web Server.
1. Open the HPEmbedded Web Server (EWS):
a. From the Home screen on the printer control panel, touch the Information icon , and then touch the
Ethernet icon to display the IP address or host name.
Congure IP network settings 127
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on
the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2. Open the General tab.
3. On the Device Information page, the default printer name is in the Device Name eld. You can change this
name to uniquely identify this printer.
NOTE: Completing the other elds on this page is optional.
4. Click the Apply button to save the changes.
Manually congure IPv4 TCP/IP parameters from the control panel
Use the control-panel Settings menus to manually set an IPv4 address, subnet mask, and default gateway.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then select the
Settings icon.
2. Open the following menus:
a. Networking
b. Ethernet
c. TCP/IP
d. IPV 4 Settings
e. Cong Method
3. Select the Manual option, and then touch the Save button.
4. Open the Manual Settings menu.
5. Touch the IP Address, Subnet Mask, or Default Gateway option.
6. Touch the rst eld to open a keypad. Enter the correct digits for the eld, and then touch the OK button.
Repeat the process for each eld, and then touch the Save button.
Manually congure IPv6 TCP/IP parameters from the control panel
Use the control-panel Settings menus to manually set an IPv6 address.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then select the
Settings icon.
2. To enable manual conguration, open the following menus:
a. Networking
b. Ethernet
128 Chapter 8Manage the printer
c. TCP/IP
d. IPV6 Settings
3. Select Enable, and then select On.
4. Select the Enable Manual Settings option, and then touch the Done button.
5. To congure the address, open the Address menu, and then touch the eld to open a keypad.
6. Use the keypad to enter the address, and then touch the OK button.
7. Touch Save.
Link speed and duplex settings
Use the following steps to make changes to link speed and duplex settings.
NOTE: This information applies only to Ethernet networks. It does not apply to wireless networks.
The link speed and communication mode of the print server must match the network hub. For most situations,
leave the printer in automatic mode. Incorrect changes to the link speed and duplex settings might prevent the
printer from communicating with other network devices. To make changes, use the printer control panel.
NOTE: The printer setting must match the setting for the network device (a network hub, switch, gateway,
router, or computer).
NOTE: Making changes to these settings causes the printer to turn o and then on. Make changes only when
the printer is idle.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then select the
Settings icon.
2. Open the following menus:
a. Networking
b. Ethernet
c. Link Speed
3. Select one of the following options:
● Auto: The print server automatically congures itself for the highest link speed and communication
mode allowed on the network.
● 10T Half: 10 megabytes per second (Mbps), half-duplex operation
●
10T Full: 10 Mbps, full-duplex operation
●
10T Auto: 10 Mbps, automatic-duplex operation
●
100TX Half: 100 Mbps, half-duplex operation
●
100TX Full: 100 Mbps, full-duplex operation
●
100TX Auto: 100 Mbps, automatic-duplex operation
●
1000T Full: 1000 Mbps, full-duplex operation
Link speed and duplex settings 129
4. Touch the Save button. The printer turns o and then on.
Printer security features
Restrict who has access to conguration settings, secure data, and prevent access to valuable hardware
components.
Introduction
The printer includes several security features to restrict who has access to conguration settings, to secure data,
and to prevent access to valuable hardware components.
Security statements
Review this important security statement.
The printer supports security standards and recommended protocols that help you keep the printer secure,
protect critical information on your network, and simplify the way you monitor and maintain the printer.
Assign an administrator password
Assign an administrator password for access to the printer and the HPEmbedded Web Server so that
unauthorized users cannot change the printer settings.
Use the HPEmbedded Web Server (EWS) to set the password
Use the following steps to set a password for the printer.
1. Open the HPEmbedded Web Server (EWS):
a. From the Home screen on the printer control panel, touch the Information icon , and then touch the
Ethernet icon to display the IP address or host name.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on
the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2. Click the Security tab.
3. Open the General Security menu.
4. In the area labeled Set the Local Administrator Password, enter the name to associate with the password in
the Username eld.
5. Enter the password in the New Password eld, and then enter it again in the Verify Password eld.
NOTE: To change an existing password, rst enter the existing password in the Old Password eld.
130 Chapter 8Manage the printer
6. Click the Apply button.
IMPORTANT: Make note of the password and store it in a safe place. The administrator password cannot
be recovered. If the administrator password is lost or forgotten, contact HP Support for the assistance
required to completely reset the printer.
Click here to contact HP Support about resetting the printer password.
Provide user access credentials at the printer control panel
Use the following steps to sign into the control panel.
Some features on the printer control panel can be secured so that unauthorized people cannot use them. When
a feature is secured, the printer prompts you to sign in before you can use it. You can also sign in without waiting
for a prompt by selecting Sign In from the printer control panel.
Typically, the credentials for signing in to the printer are the same as for signing in to the network. Consult the
network administrator for this printer if you have questions about which credentials to use.
1. From the Home screen on the printer control panel, select Sign In.
2. Follow the prompts to enter the credentials.
NOTE: To maintain security for the printer, select Sign Out when you have nished using the printer.
IP Security
IP Security (IPsec) is a set of protocols that control IP-based network traic to and from the printer. IPsec
provides host-to-host authentication, data integrity, and encryption of network communications.
For printers that are connected to the network and have an HP Jetdirect print server, you can congure IPsec by
using the
Networking tab in the HPEmbedded Web Server.
Encryption support: HP High Performance Secure Hard Disks
The hard disk provides hardware-based encryption so you can securely store sensitive data without impacting
printer performance. This hard disk uses the latest Advanced Encryption Standard (AES) and has versatile
time-saving features and robust functionality.
Use the Security menu in the HP Embedded Web Server to congure the disk.
Lock the formatter
The formatter has a slot that you can use to attach a security cable.
Locking the formatter prevents someone from removing valuable components from it.
Encryption support: HP High Performance Secure Hard Disks
The hard disk provides hardware-based encryption so you can securely store sensitive data without impacting
printer performance. This hard disk uses the latest Advanced Encryption Standard (AES) and has versatile
time-saving features and robust functionality.
Use the Security menu in the HP Embedded Web Server to congure the disk.
Provide user access credentials at the printer control panel 131
Energy-conservation settings
Learn about the energy-conservation settings that are available for the printer.
Print with EconoMode
This printer has an EconoMode option for printing drafts of documents. Using EconoMode can use less toner.
However, using EconoMode can also reduce print quality.
HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might
outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer acceptable,
consider replacing the toner cartridge.
NOTE: If this option is not available in the print driver, set it using the printer control panel.
Congure EconoMode from the printer control panel:
1. From the printer control panel, open the Settings menu.
2. Open the following menus:
a. Copy/Print or Print
b. Default Print Options
c. Quality Level
3. Select EconoMode to enable the feature.
Set the sleep timer and congure the printer to use 1 watt or less of power
The sleep settings aect how much power the printer uses, the wake/sleep time, how quickly the printer enters
sleep mode, and how quickly the printer wakes up from sleep mode.
To congure the printer to use 1 watt or less of power while in sleep mode, enter times for both the Sleep after
Inactivity and Auto O after sleep settings.
NOTE: HP does not recommend using deep sleep settings if you have Security Solutions installed. In some
situations, the printer does not wake from deep sleep. For additional information, contact your HP
representative.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then select the
Settings icon.
2. Open the following menus:
a. General
b. Energy Settings
c. Sleep Settings
3. Select Sleep after Inactivity to specify the number of minutes the printer is inactive before it enters sleep
mode. Enter the appropriate time period.
132 Chapter 8Manage the printer
4. Select Auto O after sleep to put the printer into a deeper power save mode after a period of sleep. Enter
the appropriate time period.
NOTE: By default, the printer will wake from Auto O in response to any activity other than USB or Wi-Fi.
For greater energy settings, you can set it to wake only to the power button by selecting Shut down (wake
on power button only).
5. Select Done to save the settings.
Set the sleep schedule
Use the Sleep Schedule feature to congure the printer to automatically wake or go into Sleep mode at specic
times on specic days of the week.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then select the
Settings icon.
2. Open the following menus:
a. General
b. Energy Settings
c. Sleep Schedule
3. Select the New Event button, and then select the type of event to schedule: Wake Event or Sleep Event.
4. For a wake or sleep event, congure the time and the days of the week for the event. Select Save to save
the setting.
HPWebJetadmin
HPWeb Jetadmin is an award-winning, industry-leading tool for eiciently managing a wide variety of networked
HP products, including printers, multifunction printers, and digital senders. This single solution allows you
to remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment —
ultimately increasing business productivity by helping you save time, control costs, and protect your investment.
HPWeb Jetadmin upgrades are periodically made available to provide support for specic product features. Go to
www.hp.com/go/webjetadmin for more information.
Software and rmware updates
HP regularly updates features that are available in the printer rmware. To take advantage of the most current
features, update the printer rmware.
Download the most recent rmware update le from the web:
Go to www.hp.com/support/ljM634MFP, www.hp.com/support/ljM635MFP, or www.hp.com/support/
ljM636MFP. Click Software, Drivers and Firmware.
Set the sleep schedule 133
Solve problems9
Troubleshoot problems with the printer. Locate additional resources for help and technical support.
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljM634MFP, www.hp.com/support/ljM635MFP, or www.hp.com/support/ljM636MFP.
For more information:
HP's all-inclusive help for the printer includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
Customer support
Find support contact options for your HP printer.
Table 9-1 Customer support options
Support option Location
Get telephone support for your country/
region.
Have the printer name, serial number, date
of purchase, and problem description ready.
Country/region phone numbers are on the yer that was in the box with the printer or at
support.hp.com.
Get 24-hour Internet support, and download
software utilities and drivers.
www.hp.com/support/ljM634MFP, www.hp.com/support/ljM635MFP, or www.hp.com/
support/ljM636MFP
Order additional HPservice or maintenance
agreements.
www.hp.com/go/carepack
Register the printer. www.register.hp.com
Control panel help system
The printer has a built-in Help system that explains how to use each screen. To open the Help system, touch the
Help button in the upper-right corner of the screen.
134 Chapter 9Solve problems
For some screens, the Help opens to a global menu where you can search for specic topics. You can browse
through the menu structure by touching the buttons in the menu.
Some Help screens include animations that show specic procedures, such as clearing paper jams.
If the printer alerts of an error or warning, touch the Help button to open a message that describes the
problem. The message also contains instructions to help solve the problem.
Reset factory settings
Resetting the printer settings to the factory-set defaults can help resolve problems.
Introduction
Use one of the following methods to reset the printer settings to the original settings from the factory.
Method one: Reset factory settings from the printer control panel
Use the printer control panel to restore the settings to their original values.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then select the
Settings icon.
2. Open the following menus:
a. General
b. Reset Factory Settings
3. Select Reset.
A verication message advises that completing the reset function might result in loss of data.
4. Select Reset to complete the process.
NOTE: The printer restarts automatically after the reset operation completes.
Reset factory settings 135
Method two: Reset factory settings from the HP Embedded Web Server (network-
connected printers only)
Use the HP EWS to reset the printer settings to the original settings.
1. On the printer control panel, select the Information button , and then select the Network icon to
display the IP address or host name.
2. Open the General tab.
3. On the left side of the screen, click Reset Factory Settings.
4. Click the Reset button.
NOTE: The printer restarts automatically after the reset operation completes.
A “Cartridge is low” or “Cartridge is very low” message displays on
the printer control panel or EWS
Review the possible solutions to this issue.
Cartridge is low: The printer indicates when a toner cartridge level is low. Actual toner cartridge life remaining
may vary. Consider having a replacement available to install when print quality is no longer acceptable. The toner
cartridge does not need to be replaced now.
Cartridge is very low: The printer indicates when the toner cartridge level is very low. Actual toner cartridge life
remaining may vary. Consider having a replacement available to install when print quality is no longer acceptable.
The toner cartridge does not need to be replaced now unless the print quality is no longer acceptable.
HP’s Premium Protection Warranty expires near the end of useable cartridge life. Check the Supplies Status Page
or theHP Embedded Web Server (EWS)for the status.
Change the “Very Low” settings
You can change the way the printer reacts when supplies reach the Very Low state. You do not have to
re-establish these settings when you install a new cartridge.
Change the “Very Low” settings at the control panel
Change the setting at the printer control panel.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then select the
Settings icon.
2. Open the following menus:
a. Manage Supplies
b. Very Low Behavior
c. Black Cartridge or Color Cartridges
3. Select one of the following options:
● Select the
Stop option to set the printer to stop printing when the cartridge reaches the Very Low
threshold.
136 Chapter 9Solve problems
● Select the Prompt to continue option to set the printer to stop printing when the cartridge reaches the
Very Low threshold. You can acknowledge the prompt or replace the cartridge to resume printing.
● Select the Continue option to set the printer to alert you that the cartridge is very low, and to continue
printing beyond the Very Low setting without interaction. This can result in unsatisfactory print quality.
For printers with fax capability
When the printer is set to the Stop or Prompt to continue option, there is some risk that faxes will not print when
the printer resumes printing. This can occur if the printer has received more faxes than the memory can hold
while the printer is waiting.
The printer can print faxes without interruption when it passes the Very Low threshold if you select the Continue
option for the cartridge, but print quality might degrade.
Order supplies
Order supplies and paper for your HP printer.
Table 9-2 Ordering options
Ordering option Ordering information
Order supplies and paper www.hp.com
Order through service or support providers Contact an HP-authorized service or support provider.
Order using the HPEmbedded Web Server (EWS) To access, in a supported web browser on your computer, enter the printer IP
address or host name in the address/URL eld. The EWS contains a link to the HP
website, which provides options for purchasing Original HP supplies.
Printer does not pick up paper or misfeeds
Use this information if the printer is not picking up paper from the tray or is picking up multiple sheets of paper at
one time.
Introduction
The following solutions can help solve problems if the printer is not picking up paper from the tray or is picking up
multiple sheets of paper at one time. Either of these situations can result in paper jams.
The printer does not pick up paper
If the printer does not pick up paper from the tray, try these solutions:
1. Open the printer and remove any jammed sheets of paper. Verify that no torn remnants of paper remain
inside the printer.
2. Load the tray with the correct size of paper for the job.
3. Make sure the paper size and type are set correctly on the printer control panel.
For printers with fax capability 137
4. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the
appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the marking on
the tray.
NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or
markings in the tray.
The following images show examples of the paper-size indentations in the trays for various printers. Most
HP printers have markings similar to these.
Figure 9-1 Size markings for Tray 1 or the multipurpose tray
Figure 9-2 Size markings for cassette trays
138 Chapter 9Solve problems
5. Verify that the humidity in the room is within specications for this printer and that paper is being stored in
unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep paper dry.
In high-humidity environments, paper at the top of the stack in the tray can absorb moisture, and it might
have a wavy or uneven appearance. If this happens, remove the top 5 to 10 sheets of paper from the stack.
In low-humidity environments, excess static electricity can cause sheets of paper to stick together. If this
happens, remove the paper from the tray, and ex the stack by holding it at each end and bringing the
ends up to form a U shape. Then, rotate the ends down to reverse the U shape. Next, hold each side of
the stack of paper and repeat this process. This process releases individual sheets without introducing static
electricity. Straighten the paper stack against a table before returning it to the tray.
Figure 9-3 Technique for exing the paper stack
1
2
1
2
A4
A3
6. Check the printer control panel to see if it is displaying a prompt to feed the paper manually. Load paper, and
continue.
7. The rollers above the tray might be contaminated. Clean the rollers with a lint-free cloth dampened with
warm water. Use distilled water, if it is available.
CAUTION: Do not spray water directly onto the printer. Instead, spray water on the cloth or dab the cloth
in water and wring it out before cleaning the rollers.
The following image shows examples of the roller location for various printers.
The printer does not pick up paper 139
Figure 9-4 Roller locations for Tray 1 or the multipurpose tray
The printer picks up multiple sheets of paper
If the printer picks up multiple sheets of paper from the tray, try these solutions:
1. Remove the stack of paper from the tray and ex it, rotate it 180 degrees, and ip it over. Do not fan the
paper. Return the stack of paper to the tray.
NOTE: Fanning the paper introduces static electricity. Instead of fanning the paper, ex the stack by
holding it at each end and bringing the ends up to form a U shape. Then, rotate the ends down to reverse
the U shape. Next, hold each side of the stack of paper and repeat this process. This process releases
individual sheets without introducing static electricity. Straighten the paper stack against a table before
returning it to the tray.
140 Chapter 9Solve problems
Figure 9-5 Technique for exing the paper stack
1
2
1
2
A4
A3
2. Use only paper that meets HP specications for this printer.
3. Verify that the humidity in the room is within specications for this printer, and that paper is being stored in
unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep paper dry.
In high-humidity environments, paper at the top of the stack in the tray can absorb moisture, and it might
have a wavy or uneven appearance. If this happens, remove the top 5 to 10 sheets of paper from the stack.
In low-humidity environments, excess static electricity can cause sheets of paper to stick together. If this
happens, remove the paper from the tray and ex the stack as described above.
4. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a dierent package.
5. Make sure the tray is not overlled by checking the stack-height markings inside the tray. If it is overlled,
remove the entire stack of paper from the tray, straighten the stack, and then return some of the paper to
the tray.
The following examples show the stack-height markings in the trays for various printers. Most HP printers
have markings similar to these. Also make sure that all sheets of paper are below the tabs near the
stack-height marks. These tabs help hold the paper in the correct position as it enters the printer.
The printer picks up multiple sheets of paper 141
Figure 9-6 Stack-height markings
Figure 9-7 Tab for the paper stack
6. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the
appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the marking on
the tray.
NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or
markings in the tray.
The following images show examples of the paper-size indentations in the trays for various printers. Most
HP printers have markings similar to these.
142 Chapter 9Solve problems
Figure 9-8 Size markings for Tray 1 or the multipurpose tray
Figure 9-9 Size markings for cassette trays
7. Make sure the printing environment is within recommended specications.
The document feeder jams, skews, or picks up multiple sheets of paper
If the document feeder jams, skews, or picks up multiple sheets of paper, try these solutions.
NOTE: This information applies to MFP printers only.
● The original might have something on it, such as staples or self-adhesive notes, that must be removed.
The document feeder jams, skews, or picks up multiple sheets of paper 143
● Check that all rollers are in place and that the roller-access cover inside the document feeder is closed.
● Make sure that the top document-feeder cover is closed.
● The pages might not be placed correctly. Straighten the pages and adjust the paper guides to center the
stack.
● The paper guides must be touching the sides of the paper stack to work correctly. Make sure that the paper
stack is straight and the guides are against the paper stack.
● The document feeder input tray or output bin might contain more than the maximum number of pages.
Make sure the paper stack ts below the guides in the input tray, and remove pages from the output bin.
● Verify that there are no pieces of paper, staples, paper clips, or other debris in the paper path.
● Clean the document-feeder rollers and the separation pad. Use compressed air or a clean, lint-free cloth
moistened with warm water. If misfeeds still occur, replace the rollers.
● From the Home screen on the printer control panel, scroll to and touch the Supplies button. Check the status
of the document-feeder kit, and replace it if necessary.
Clear paper jams
Use the following procedures to clear paper jams.
Introduction
The following information includes instructions for clearing paper jams from the printer.
Paper jam locations
Learn about the paper jam locations.
144 Chapter 9Solve problems
2
3
3
1
2
1
4
2
3
5
6
Number Description
1 Document feeder
2 Duplexer and fuser
3 Tray 1
4 Output bin, HP Stapling Mailbox
5 2,000-sheet HCI feeder
6 Trays 2-5
Not shown Envelope feeder
Auto-navigation for clearing paper jams
Learn about printer jam clearing auto-navigation.
Auto-navigation for clearing paper jams 145
The auto-navigation feature assists in clearing jams by providing step-by-step instructions on the control panel.
When you complete a step, the printer displays instructions for the next step until you have completed all steps in
the procedure.
Experiencing frequent or recurring paper jams?
To reduce the number of paper jams, try these solutions.
1. Use only paper that meets HP specications for this printer.
2. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a dierent package.
3. Use paper that has not previously been printed or copied on.
4. Make sure the tray is not overlled. If it is, remove the entire stack of paper from the tray, straighten the
stack, and then return some of the paper to the tray.
5. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides so they
are touching the paper stack without bending it.
6. Make sure that the tray is fully inserted in the printer.
7. If you are printing on heavy, embossed, or perforated paper, use the manual feed feature and feed sheets
one at a time.
8. Open the Trays menu on the printer control panel. Verify that the tray is congured correctly for the paper
type and size.
9. Make sure the printing environment is within recommended specications.
31.13.yz Clear paper jams in the document feeder
Follow these troubleshooting steps in the order presented.
Recommended action for customers
Use the following procedure to check for paper in all possible jam locations related to the document feeder.
When a jam occurs, the control panel might display a message and an animation that assists in clearing the jam.
● 31.13.yz Jam in Document Feeder
146 Chapter 9Solve problems
1. Lift the document-feeder latch.
1
2. Open the document-feeder cover.
1
3. Gently remove any jammed paper.
31.13.yz Clear paper jams in the document feeder 147
4. Close the document-feeder cover.
1
5. If the error persists, ensure that the paper meets
the document feeder (ADF) specications for the
printer.
This document outlines the supported weights and
sizes of the ADF including best practices:
HP LaserJet and PageWide Array Enterprise and
Managed 500 and 600 - Use the automatic
document feeder (ADF)
6. Ensure that the input tray is not overloaded and
that the tray guides are set to the correct size. Make
sure that the paper stack is correctly aligned at
the center of the input tray when paper is loaded
in the tray. The correct position of the loaded
paper is parallel with the direction of travel into the
document feeder paper path.
NOTE: To avoid jams, remove all staples, paper
clips, or tape from original documents.
NOTE: Original documents that are printed on
heavy, glossy paper can jam more frequently than
originals that are printed on plain paper.
1
7. Check the Document Feeder Kit consumable status.
a. Navigate to and select Supplies on the control
panel.
b. Select Document Feeder Kit.
c. See if the Document Feeder Kit status is OK,
Low, or Very Low.
d. Recommend that the customer replace the
Document Feeder Kit if the status is Low or
Very Low.
148 Chapter 9Solve problems
Part number: J8J95A/HP 300 ADF Roller
Replacement Kit.
To order parts, go to https://parts.hp.com/hpparts/
8. Check and clean the Document Feeder Kit rollers
and separation pad by removing any visible
lint or dust from each of the feed rollers and
the separation pad using a clean lint-free cloth
moistened with warm water. View the How to
Clean the Pick Rollers in HP LaserJet and PageWide
Printers for detailed instructions.
NOTE: Lift up the roller assembly to access and
clean the second roller
9. If necessary, replace the Document Feeder Kit
rollers and separation pad.
Part number: J8J95A/HP 300 ADF Roller
Replacement Kit
To order parts, go to https://parts.hp.com/hpparts/
10. If the error persists, contact your HP-authorized
service or support provider, or contact customer
support at www.hp.com/go/contactHP.
13.B2.D1 jam error in tray 1
Follow these troubleshooting steps in the order presented.
Recommended action for customers
Use the following procedure to check for paper in all possible jam locations related to Tray 1. When a jam occurs,
the control panel displays control panel might display a message and an animation that assists in clearing the
jam.
● 13.B2.D1 Jam in right door
13.B2.D1 jam error in tray 1 149
1. If jammed paper is visible in Tray 1, clear the jam by
gently pulling the paper straight out.
2. If you cannot remove the paper, or if no jammed
paper is visible in Tray 1, close Tray 1 and open the
right door.
2
1
3. Gently pull out any jammed paper.
150 Chapter 9Solve problems
4. If the paper is further through the printer, remove it
by gently pulling it out from the upper section.
CAUTION: Do not touch the rollers on the transfer
roller. Contaminants can aect print quality.
5. Close the right door.
2
1
6. If the error persists, ensure the type and quality of
the paper being used meets the HP specications
for the printer.
7. Ensure that the paper guides are set to the correct
paper size and the paper is loaded into tray 1
correctly without overlling the tray.
13.B2.D1 jam error in tray 1 151
8. Clean the pickup roller with a dampened lint free
cloth as needed.
a. Remove the tray 1 pickup roller cover. Release
two tabs (callout 1) then remove the cover
(callout 2).
1
2
b. Clean the pickup roller with a dampened lint
free cloth as needed.
152 Chapter 9Solve problems
c. Replace the pickup roller cover and test tray 1.
9. If the error persists, contact your HP-authorized
service or support provider, or contact customer
support at www.hp.com/go/contactHP.
13.B2.D2 jam error in tray 2
Follow these troubleshooting steps in the order presented.
Recommended action for customers
Use the following procedure to check for paper in all possible jam locations related to Tray 2. When a jam occurs,
the control panel might display a message and an animation that assists in clearing the jam.
● 13.B2.D2 Jam in right door. This message appears if there is an issue when pulling paper from tray 2.
1. Pull the tray completely out of the printer by pulling
and lifting it up slightly.
2. Ensure that the protective orange plastic shipping
locks are removed, if present.
3. Remove any jammed or damaged sheets of paper.
Verify that the tray is not overlled and that the
paper guides are adjusted correctly.
13.B2.D2 jam error in tray 2 153
4. Gently remove any paper from the feed rollers
inside the printer. First pull the paper to the left
to release it, and then pull it forward to remove it.
5. Install and close the tray.
6. Open the right door.
2
1
154 Chapter 9Solve problems
7. Look for and clear any paper present or
obstructions in the paper path. Grasp the jammed
paper with both hands and pull it straight out to
remove it out of the printer.
CAUTION: Do not touch the rollers on the transfer roller.
Contaminants can aect print quality.
8. Close the right door to allow the printer to attempt
to clear the jam message.
2
1
13.B2.D2 jam error in tray 2 155
9. If the error persists, ensure the type and quality of
the paper being used meets the HP specications
for the printer.
NOTE: For supported sizes and types view
Supported paper sizes and types c05495229.
10. Ensure that the tray width and length guides are
set to the correct paper size for the paper being
installed into the tray.
Figure 9-10 Adjust guides
Figure 9-11 Ensure tray size matches paper
11. Ensure the paper is not lled above the ll mark
(line below 3 triangles). Remove any excess media.
12. If the error persists, clean or replace the tray roller
kit.
Tray 2 roller assembly part number: J8J70-67906
To order parts, go to
https://parts.hp.com/hpparts/
156 Chapter 9Solve problems
13. If the error persists, contact your HP-authorized
service or support provider, or contact customer
support at www.hp.com/go/contactHP.
13.A3 jam error in tray 3
Follow these troubleshooting steps in the order presented.
Recommended action for customers
Use the following procedure to check for paper in all possible jam locations related to the 550-sheet trays. When
a jam occurs, the control panel might display a message and an animation that assists in clearing the jam.
● 13.A3.A3 Jam in tray 3
● 13.A3.D3 Jam in tray 3
1. Pull the tray completely out of the printer by pulling
and lifting it up slightly.
2. Remove any jammed or damaged sheets of paper.
Verify that the tray is not overlled and that the
paper guides are adjusted correctly.
13.A3 jam error in tray 3 157
3. Remove any paper from the feed rollers inside the
printer. First pull the paper to the left to release it,
and then pull it forward to remove it.
4. Install and close the tray.
5. Open the lower-right door.
158 Chapter 9Solve problems
6. Gently pull out any jammed paper.
7. Close the lower-right door.
8. Open the right door.
2
1
13.A3 jam error in tray 3 159
9. Look for and clear any paper present or
obstructions in the paper path. Grasp the jammed
paper with both hands and pull it straight out to
remove it out of the printer.
10. Close the right door to allow the printer to attempt
to clear the jam message.
2
1
11. If the error persists, ensure the type and quality of
the paper being used meets the HP specications
for the printer.
NOTE: For supported sizes and types view
Supported paper sizes and types c05495229.
12. Ensure that the tray width and length guides are
set to the correct paper size for the paper being
installed into the tray.
160 Chapter 9Solve problems
Adjust the tray guides
13. Ensure the paper is not lled above the ll mark
(line below 3 triangles). Remove any excess media.
14. Clean or replace the pickup, feed, and separation
rollers as needed.
NOTE: Clean the rollers with a dampened lint free
cloth or paper.
Roller kit part number: J8J70-67906
To order parts, go to https://parts.hp.com/hpparts/
15. If the error persists, contact your HP-authorized
service or support provider, or contact customer
support at www.hp.com/go/contactHP.
13.A4 jam error in tray 4
Follow these troubleshooting steps in the order presented.
Recommended action for customers
Use the following procedure to check for paper in all possible jam locations related to the 550-sheet trays. When
a jam occurs, the control panel might display a message and an animation that assists in clearing the jam.
● 13.A4.A4 Jam in tray 4
● 13.A4.D4 Jam in tray 4
13.A4 jam error in tray 4 161
1. Pull the tray completely out of the printer by pulling
and lifting it up slightly.
NOTE: For trays in the 3x550 sheet feeder all
trays are identical. Image shows tray 3.
2. Remove any jammed or damaged sheets of paper.
Verify that the tray is not overlled and that the
paper guides are adjusted correctly.
3. Remove any paper from the feed rollers inside the
printer. First pull the paper to the left to release it,
and then pull it forward to remove it.
162 Chapter 9Solve problems
4. Install and close the tray.
5. Open the lower-right door.
6. Gently pull out any jammed paper from the
specied tray.
7. Close the lower-right door.
13.A4 jam error in tray 4 163
8. Open the right door.
2
1
9. Look for and clear any paper present or
obstructions in the paper path. Grasp the jammed
paper with both hands and pull it straight out to
remove it out of the printer.
10. Close the right door to allow the printer to attempt
to clear the jam message.
2
1
164 Chapter 9Solve problems
11. If the error persists, ensure the type and quality of
the paper being used meets the HP specications
for the printer.
NOTE: For supported sizes and types view
Supported paper sizes and types c05495229.
12. Ensure that the tray width and length guides are
set to the correct paper size for the paper being
installed into the tray.
NOTE: For trays in the 3x550 sheet feeder all
trays are identical. Image shows tray 3.
Adjust the tray guides.
13. Ensure the paper is not lled above the ll mark
(line below 3 triangles). Remove any excess media.
14. Clean or replace the pickup, feed, and separation
rollers as needed.
NOTE: Clean the rollers with a dampened lint free
cloth or paper.
Roller kit part number: J8J70-67906
13.A4 jam error in tray 4 165
To order parts, go to https://parts.hp.com/hpparts/
15. If the error persists, contact your HP-authorized
service or support provider, or contact customer
support at www.hp.com/go/contactHP.
13.A4 jam error in high-capacity input (HCI) tray 4
Follow these troubleshooting steps in the order presented.
Recommended action for customers
Use the following procedure to check for paper in all possible jam locations related to the 2,000-sheet high-
capacity tray. When a jam occurs, the control panel might display a message and an animation that assists in
clearing the jam.
● 13.A4.A4 Jam in tray 4
● 13.A4.D4 Jam in tray 4
1. Open the high-capacity input tray.
2. Remove any jammed or damaged sheets of paper.
Verify that the tray is not overlled and that the
paper guides are adjusted correctly.
166 Chapter 9Solve problems
3. Remove the paper from the tray.
4. Press the release latch on both sides of the tray to
release it.
IMPORTANT: There is a release latch on BOTH
sides of the tray.
5. Lift the tray up and then pull it straight out to
remove it.
13.A4 jam error in high-capacity input (HCI) tray 4 167
6. If jammed paper is in the feed area, pull it down to
remove it. First pull the paper to the left to release
it, and then pull it forward to remove it.
7. Ensure the tray guides are set to the correct paper
size loaded into the tray.
8. Install the tray, and then load full reams of paper
into the tray. Verify that the tray is not overlled and
that the paper guides are adjusted correctly.
NOTE: The tray holds 2,500 sheets of paper. For
best results, load full reams of paper. Avoid dividing
reams into smaller sections.
168 Chapter 9Solve problems
9. Close the tray.
10. Open the lower-right door.
11. Remove any jammed paper.
13.A4 jam error in high-capacity input (HCI) tray 4 169
12. Close the lower-right door.
NOTE: If, after clearing the jam, the printer control
panel displays a message that there is no paper in
the tray or the tray is overlled, remove the tray and
look behind it for any remaining paper.
13. Clean or replace the pickup, feed, and separation
rollers as needed.
NOTE: Clean the rollers with a dampened lint free
cloth or paper.
Roller kit part number: J8J70-67906
To order parts, go to https://parts.hp.com/hpparts/
14. If the error persists, contact your HP-authorized
service or support provider, or contact customer
support at www.hp.com/go/contactHP.
13.A5 jam error in tray 5
Follow these troubleshooting steps in the order presented.
Recommended action for customers
Use the following procedure to check for paper in all possible jam locations related to the 550-sheet trays. When
a jam occurs, the control panel might display a message and an animation that assists in clearing the jam.
● 13.A5.A5 Jam in tray 5
● 13.A5.D5 Jam in tray 5
170 Chapter 9Solve problems
1. Pull the tray completely out of the printer by pulling
and lifting it up slightly.
NOTE: For trays in the 3x550 sheet feeder all
trays are identical. Image shows tray 3.
2. Remove any jammed or damaged sheets of paper.
Verify that the tray is not overlled and that the
paper guides are adjusted correctly.
3. Remove any paper from the feed rollers inside the
printer. First pull the paper to the left to release it,
and then pull it forward to remove it.
13.A5 jam error in tray 5 171
4. Install and close the tray.
5. Open the lower-right door.
6. Gently pull out any jammed paper from the
specied tray.
7. Close the lower-right door.
172 Chapter 9Solve problems
8. Open the right door.
2
1
9. Look for and clear any paper present or
obstructions in the paper path. Grasp the jammed
paper with both hands and pull it straight out to
remove it out of the printer.
10. Close the right door to allow the printer to attempt
to clear the jam message.
2
1
13.A5 jam error in tray 5 173
11. If the error persists, ensure the type and quality of
the paper being used meets the HP specications
for the printer.
NOTE: For supported sizes and types view
Supported paper sizes and types c05495229.
12. Ensure that the tray width and length guides are
set to the correct paper size for the paper being
installed into the tray.
NOTE: For trays in the 3x550 sheet feeder all
trays are identical. Image shows tray 3.
Adjust the tray guides.
13. Ensure the paper is not lled above the ll mark
(line below 3 triangles). Remove any excess media.
14. Clean or replace the pickup, feed, and separation
rollers as needed.
NOTE: Clean the rollers with a dampened lint free
cloth or paper.
Roller kit part number: J8J70-67906
174 Chapter 9Solve problems
To order parts, go to
https://parts.hp.com/hpparts/
15. If the error persists, contact your HP-authorized
service or support provider, or contact customer
support at www.hp.com/go/contactHP.
13.B2 jam error in right door
Follow these troubleshooting steps in the order presented.
Recommended action for customers
Use the following procedure to check for paper in the lower-right door. When a jam occurs, the control panel
might display a message and an animation that assists in clearing the jam.
● 13.B2.yz Jam in right door.
y = A or D
z = Tray that paper was printing from.
● 13.B2.FF Jam in right door
1. Open the right door.
2
1
13.B2 jam error in right door 175
2. Gently remove any jammed paper.
CAUTION: Do not touch the rollers on the transfer roller.
Contaminants can aect print quality.
3. Close the lower-right door.
2
1
176 Chapter 9Solve problems
4. Ensure that the tray width and length guides are set
to the correct paper size being installed into the tray
and that the tray is not over lled above the ll mark
or over the tab on the tray.
Adjust the tray guides.
Do not overll the tray.
5. If the error persists, ensure the type and quality of
the paper being used meets the HP specications
for the printer.
NOTE: For supported sizes and types view
Supported paper sizes and types c05495229.
6. If the error persists, contact your HP-authorized
service or support provider, or contact customer
support at www.hp.com/go/contactHP.
13.B4 jam error in right door (fuser)
Follow these troubleshooting steps in the order presented.
Recommended action for customers
Use the following procedure to check for paper in all possible jam locations inside the right door. When a jam
occurs, the control panel might display a message and an animation that assists in clearing the jam.
● 13.B4.yz Jam in right door.
y = A or D
z = Tray that paper was printing from.
● 13.B4.FF Jam in right door
13.B4 jam error in right door (fuser) 177
CAUTION: The fuser can be hot while the printer is in use. Wait for the fuser to cool before handling it.
1. Open the right door.
2
1
2. Gently remove any jammed paper.
CAUTION: Do not touch the rollers on the transfer
roller. Contaminants can aect print quality.
3. Close the lower-right door.
2
1
178 Chapter 9Solve problems
4. If the error persists, ensure the type and quality of
the paper being used meets the HP specications
for the printer.
NOTE: For supported sizes and types view
Supported paper sizes and types c05495229.
5. If the error persists, contact your HP-authorized
service or support provider, or contact customer
support at www.hp.com/go/contactHP.
13.B9 jam error in right door (fuser)
Follow these troubleshooting steps in the order presented.
Recommended action for customers
Use the following procedure to check for paper in all possible jam locations inside the right door. When a jam
occurs, the control panel might display a message and an animation that assists in clearing the jam.
● 13.B9.yz Jam in right door
● 13.FF.yz Jam in right door
CAUTION: The fuser can be hot while the printer is in use. Wait for the fuser to cool before handling it.
1. Open the right door.
2
1
13.B9 jam error in right door (fuser) 179
2. If paper is visible entering the bottom of the fuser,
gently pull downward to remove it.
CAUTION: The fuser can be hot while the printer is
in use. Wait for the fuser to cool before handling it.
3. If paper is jammed as it enters the output bin, gently
pull the paper downward to remove it.
4. Paper could be jammed inside the fuser where it
would not be visible. Grasp the fuser handles, lift
up slightly, and then pull straight out to remove the
fuser.
180 Chapter 9Solve problems
5. Open the jam-access door on the fuser. If paper is
jammed inside the fuser, gently pull it straight up
to remove it. If the paper tears, remove all paper
fragments.
CAUTION: The fuser can be hot while the printer is in use.
Wait for the fuser to cool before handling it.
6. Close the jam-access door on the fuser, and push
the fuser completely into the printer until it clicks
into place.
13.B9 jam error in right door (fuser) 181
7. Close the lower-right door.
2
1
8. If the error persists, ensure the type and quality of
the paper being used meets the HP specications
for the printer.
NOTE: For supported sizes and types view
Supported paper sizes and types c05495229.
9. If the error persists, contact your HP-authorized
service or support provider, or contact customer
support at www.hp.com/go/contactHP.
13.D3 jam error in right door (duplexer)
Follow these troubleshooting steps in the order presented.
Recommended action for customers
Use the following procedure to check for paper in all possible jam locations inside the right door. When a jam
occurs, the control panel might display a message and an animation that assists in clearing the jam.
● 13.D3.yz Jam in right door
182 Chapter 9Solve problems
1. Open the right door.
2
1
2. If paper is visible entering the bottom of the fuser,
gently pull downward to remove it.
3. If paper is jammed as it enters the output bin, gently
pull the paper downward to remove it.
13.D3 jam error in right door (duplexer) 183
4. Close the lower-right door.
2
1
5. If the error persists, ensure the type and quality of
the paper being used meets the HP specications
for the printer.
NOTE: For supported sizes and types view
Supported paper sizes and types c05495229.
6. If the error persists, contact your HP-authorized
service or support provider, or contact customer
support at www.hp.com/go/contactHP.
13.E1 jam error in output bin
Follow these troubleshooting steps in the order presented.
Recommended action for customers
Use the following procedure to clear jams in the output bin. When a jam occurs, the control panel might display a
message and an animation that assists in clearing the jam.
● 13.E1.yz Jam in output bin
184 Chapter 9Solve problems
1. If paper is visible in the output bin, grasp the leading
edge and gently remove it.
2. Open the right door.
2
1
3. If paper is jammed as it enters the output bin, gently
pull the paper downward to remove it.
13.E1 jam error in output bin 185
4. Close the lower-right door.
2
1
5. If the error persists, ensure the type and quality of
the paper being used meets the HP specications
for the printer.
NOTE: For supported sizes and types view
Supported paper sizes and types c05495229.
6. If the error persists, contact your HP-authorized
service or support provider, or contact customer
support at www.hp.com/go/contactHP.
13.60 jam error in stapler/stacker
Follow these troubleshooting steps in the order presented.
Use the following procedure to check for paper in the 3-bin stapler/stacker. When a jam occurs, the control panel
might display a message and an animation that assists in clearing the jam.
● 13.60.yz Jam in 3-bin stapler/stacker
1. Gently remove any jammed paper from the stapler/
stacker bins.
186 Chapter 9Solve problems
2. Open the stapler/stacker-right upper right door and
gently pull paper straight out to remove paper.
3. Close the stapler/stacker-right upper right door.
4. Open the right door.
2
1
13.60 jam error in stapler/stacker 187
5. If paper is jammed as it enters the output bin, gently
pull the paper downward to remove it.
6. Close the lower-right door.
2
1
7. If the error persists, contact your HP-authorized
service or support provider, or contact customer
support at www.hp.com/go/contactHP.
13.83 jam error in stapler/stacker
Follow these troubleshooting steps in the order presented.
Recommended action for customers
Use the following procedure to check for paper in the 3-bin stapler/stacker. When a jam occurs, the control panel
might display a message and an animation that assists in clearing the jam.
● 13.83.yz Jam in 3-bin stapler/stacker
188 Chapter 9Solve problems
1. Gently remove any jammed paper from the stapler/
stacker bins.
2. Open the stapler/stacker-right upper right door and
gently pull paper straight out to remove paper.
3. Close the stapler/stacker-right upper right door.
13.83 jam error in stapler/stacker 189
4. Open the right door.
2
1
5. If paper is jammed as it enters the output bin, gently
pull the paper downward to remove it.
6. Close the lower-right door.
2
1
7. If the error persists, contact your HP-authorized
service or support provider, or contact customer
support at
www.hp.com/go/contactHP.
190 Chapter 9Solve problems
66.80.yz Staple jam/Stapler malfunction
Follow these troubleshooting steps in the order presented.
Recommended action for customers
Use the following procedure to check for staple jams in the stapler/stacker. When a jam occurs, the control panel
might display a message and an animation that assists in clearing the jam.
● 66.80.03 Stapler malfunction
● 66.80.19 Stapler malfunction
● 66.80.20 Staple jam
● 66.80.35 Self priming malfunction
1. Check the output device for any paper jams
or obstructions. Clear paper jams and debris as
needed.
2. Gently remove any jammed paper from the stapler/
stacker bins.
3. Open the stapler/stacker-right upper right door and
gently pull paper straight out to remove paper.
66.80.yz Staple jam/Stapler malfunction 191
4. Close the stapler/stacker-right upper right door.
5. Remove the staple cartridge and check for jammed
staples. Clear all jammed staples.
Open the staple cartridge door.
6. Remove the staple cartridge.
2
192 Chapter 9Solve problems
7. Open the staple cartridge and remove any jammed
or damaged staples.
8. Close the staple cartridge and reinstall.
2
9. Close stapler door.
10. Perform a staple job to see if the error has cleared.
11. If the error persists, contact your HP-authorized
service or support provider, or contact customer
support at
www.hp.com/go/contactHP.
66.80.yz Staple jam/Stapler malfunction 193
Resolving mono print quality problems
Use the information below to troubleshoot print-quality and image-quality problems on mono (black and white)
HP LaserJet Enterprise printers.
Introduction
The troubleshooting steps can help resolve the following defects:
● Blank pages
● Black pages
● Curled paper
● Dark or light bands
● Dark or light streaks
● Fuzzy print
● Gray background or dark print
● Light print
● Loose toner
● Missing toner
● Scattered dots of toner
● Skewed images
● Smears
● Streaks
Troubleshoot print quality
To resolve print-quality issues, try these steps in the order presented.
To troubleshoot specic image defects, see Troubleshoot image defects.
Update the printer rmware
Try upgrading the printer rmware.
For instructions, go to www.hp.com/support.
Print from a dierent software program
Try printing from a dierent software program.
If the page prints correctly, the problem is with the software program from which you were printing.
Check the paper-type setting for the print job
Check the paper type setting when printing from a software program and the printed pages have smears, fuzzy
or dark print, curled paper, scattered dots of toner, loose toner, or small areas of missing toner.
194 Chapter 9Solve problems
Check the paper type setting on the control panel
Check the paper type setting on the printer control panel, and change the setting as needed.
1. Open and close the paper tray.
2. Follow the control panel prompts to conrm or modify the paper type and size settings for the tray.
3. Make sure the paper loaded meets specications.
4. Adjust the humidity and resistance setting on the control panel to match the environment.
a. Open the following menus:
i. Settings
ii. Copy/Print
iii. Print quality
iv. Adjust paper type
b. Select the paper type that matches the type loaded in the tray.
c. Use the arrows to increase or decrease the humidity and resistance setting.
5. Make sure the driver settings match the control panel settings.
NOTE: The print driver settings will override any control panel settings.
Check the paper type setting (Windows)
Check the paper type setting for Windows, and change the setting as needed.
NOTE: The print driver settings will override any control panel settings.
1. From the software program, select the Print option.
2. Select the printer, and then click the Properties or Preferences button.
3. Click the Paper/Quality tab.
4. From the Paper Type drop-down list, click the More... option.
5. Expand the list of Type is: options.
6. Expand the category of paper types that best describes your paper.
7. Select the option for the type of paper you are using, and click the OK button.
8. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button
to print the job.
Check the paper type setting (macOS)
Check the paper type setting for macOS, and change the setting as needed.
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the printer.
Check the paper type setting on the control panel 195
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then
click the Finishing menu.
4. Select a type from the Media Type drop-down list.
5. Click the Print button.
Check toner-cartridge status
Follow these steps to check the estimated life remaining in the toner cartridges and if applicable, the status of
other replaceable maintenance parts.
Step one: Print the Supplies Status Page
The supplies status page indicates the cartridge status.
1. From the Home screen on the printer control panel, select the Reports menu.
2. Select the Conguration/Status Pages menu.
3. Select Supplies Status Page, and then select Print to print the page.
Step two: Check supplies status
Check the supplies status report as follows.
1. Look at the supplies status report to check the percent of life remaining for the toner cartridges and, if
applicable, the status of other replaceable maintenance parts.
Print quality problems can occur when using a toner cartridge that is at its estimated end of life. The
supplies status page indicates when a supply level is very low. After an HP supply has reached the very low
threshold, HP’s premium protection warranty on that supply has ended.
The toner cartridge does not need to be replaced now unless the print quality is no longer acceptable.
Consider having a replacement available to install when print quality is no longer acceptable.
If you determine that you need to replace a toner cartridge or other replaceable maintenance parts, the
supplies status page lists the genuine HP part numbers.
2. Check to see if you are using a genuine HP cartridge.
A genuine HP toner cartridge has the word “HP” on it, or has the HP logo on it. For more information on
identifying HP cartridges go to www.hp.com/go/learnaboutsupplies.
Print a cleaning page
During the printing process paper, toner, and dust particles can accumulate inside the printer and can cause
print-quality issues such as toner specks or spatter, smears, streaks, lines, or repeating marks.
Follow these steps to clean the printer paper path:
1. From the Home screen on the printer control panel, select the Support Tools menu.
2. Select the following menus:
a. Maintenance
b. Calibration/Cleaning
c. Cleaning Page
196 Chapter 9Solve problems
3. Select Print to print the page.
A Cleaning... message displays on the printer control panel. The cleaning process takes a few minutes to
complete. Do not turn the printer o until the cleaning process has nished. When it is nished, discard the
printed page.
Visually inspect the toner cartridge or cartridges
Follow these steps to inspect each toner cartridge:
1. Remove the toner cartridge from the printer, and verify that the sealing tape has been removed.
2. Check the memory chip for damage.
3. Examine the surface of the green imaging drum.
CAUTION: Do not touch the imaging drum. Fingerprints on the imaging drum can cause print-quality
problems.
4. If you see any scratches, ngerprints, or other damage on the imaging drum, replace the toner cartridge.
5. Reinstall the toner cartridge and print a few pages to see if the problem has resolved.
Check paper and the printing environment
Use the following information to check the paper selection and the printing environment.
Step one: Use paper that meets HP specications
Some print-quality problems arise from using paper that does not meet HP specications.
● Always use a paper type and weight that this printer supports.
● Use paper that is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids,
staples, and curled or bent edges.
● Use paper that has not been previously printed on.
● Use paper that does not contain metallic material, such as glitter.
● Use paper that is designed for use in laser printers. Do not use paper that is designed only for use in Inkjet
printers.
● Use paper that is not too rough. Using smoother paper generally results in better print quality.
Step two: Check the environment
The environment can directly aect print quality and is a common cause of print-quality or paper-feeding issues.
Try the following solutions:
● Move the printer away from drafty locations, such as open windows or doors, or air-conditioning vents.
● Make sure the printer is not exposed to temperatures or humidity outside of printer specications.
● Do not place the printer in a conned space, such as a cabinet.
● Place the printer on a sturdy, level surface.
Visually inspect the toner cartridge or cartridges 197
● Remove anything that is blocking the vents on the printer. The printer requires good air ow on all sides,
including the top.
● Protect the printer from airborne debris, dust, steam, grease, or other elements that can leave residue inside
the printer.
Step three: Set the individual tray alignment
Follow these steps when text or images are not centered or aligned correctly on the printed page when printing
from specic trays.
1. From the Home screen on the printer control panel, select the Settings menu.
2. Select the following menus:
a. Copy/Print or Print
b. Print Quality
c. Image Registration
3. Select Tray, and then select the tray to adjust.
4. Select Print Test Page, and then follow the instructions on the printed pages.
5. Select Print Test Page again to verify the results, and then make further adjustments if necessary.
6. Select Done to save the new settings.
Try a dierent print driver
Try a dierent print driver when printing from a software program and the printed pages have unexpected lines
in graphics, missing text, missing graphics, incorrect formatting, or substituted fonts.
Download any of the following drivers from the HPWeb site: www.hp.com/support/ljM634MFP, www.hp.com/
support/ljM635MFP, or www.hp.com/support/ljM636MFP.
Table 9-3 Print drivers
Driver Description
HPPCL.6 driver If available, this printer-specic print driver supports older operating systems like Windows
XP and Windows Vista. For a list of supported operating systems, go to www.hp.com/go/
support.
HPPCL 6 driver This printer-specic print driver supports Windows 7 and newer operating systems that
support version 3 drivers. For a list of supported operating systems, go to www.hp.com/go/
support.
HPPCL-6 driver This product-specic print driver supports Windows 8 and newer operating systems that
support version 4 drivers. For a list of supported operating systems, go to www.hp.com/go/
support.
HPUPD PS driver ● Recommended for printing with Adobe software programs or with other highly
graphics-intensive software programs
● Provides support for printing from Postscript emulation needs, or for Postscript ash
font support
198 Chapter 9Solve problems
Table 9-3 Print drivers (continued)
Driver Description
HPUPD PCL 6 ● Recommended for printing in all Windows environments
● Provides the overall best speed, print quality, and printer feature support for most
users
● Developed to align with Windows Graphic Device Interface (GDI) for best speed in
Windows environments
● Might not be fully compatible with third-party and custom software programs that are
based on PCL5
Check the EconoMode settings
HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might
outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer acceptable,
consider replacing the toner cartridge.
NOTE: This feature is available with the PCL 6 print driver for Windows. If you are not using that driver, you can
enable the feature by using the HP Embedded Web Server.
Follow these steps if the entire page is too dark or too light.
1. From the software program, select the Print option.
2. Select the printer, and then click the Properties or Preferences button.
3. Click the Paper/Quality tab, and locate the Print Quality area.
4. If the entire page is too dark, use these settings:
● Select the 600 dpi option, if available.
● Select the
EconoMode check box to enable it.
If the entire page is too light, use these settings:
● Select the
FastRes 1200 option, if available.
● Clear the
EconoMode check box to disable it.
5. Click the OK button to close the Document Properties dialog box. In the Print dialog, click the OK button to
print the job.
Adjust print density
Complete the following steps to adjust the print density.
1. From the Home screen on the printer control panel, select the Settings menu.
2. Open the following menus:
a. Copy/Print or Print
b. Print Quality
c. Toner Density
Check the EconoMode settings 199
3. Move the slider toward either Less or More to the desired density setting.
Troubleshoot image defects
Review examples of image defects and steps to resolve these defects.
Table 9-4 Image defects table quick reference
Sample Description Possible solutions
Table 9-11Light print on page 205 Table 9-9Gray background or dark print on
page 204
Table 9-7Blank page — No print on page
203
Table 9-6Black page on page 202 Table 9-5Banding defects on page 202 Table 9-13Streak defects on page 206
200 Chapter 9Solve problems
Table 9-4 Image defects table quick reference (continued)
Sample Description Possible solutions
Table 9-8Fixing/fuser defects on page 203 Table 9-10Image placement defects on
page 204
Table 9-12Output defects on page 205
Image defects, no matter the cause, can often be resolved using the same steps. Use the following steps as a
starting point for solving image defect issues.
1. Reprint the document. Print quality defects can be intermittent in nature or can go away completely with
continued printing.
2. Check the condition of the cartridge or cartridges. If a cartridge is in a Very Low state (it has passed the
rated life), replace the cartridge.
3. Make sure that the driver and tray print mode settings match the media that is loaded in the tray. Try using
a dierent ream of media or a dierent tray. Try using a dierent print mode.
4. Make sure that the printer is within the supported operating temperature/humidity range.
5. Make sure that the paper type, size, and weight are supported by the printer. See support.hp.com for a list
of the supported paper sizes and types for the printer.
NOTE: The term “fusing” refers to the part of the printing process where toner is aixed to paper.
The following examples depict letter-size paper that has passed through the printer short edge rst.
Troubleshoot image defects 201
Table 9-5 Banding defects
Sample Description Possible solutions
Dark or light lines which repeat down the
length of the page, and are wide-pitch
and/or impulse bands. They might be sharp
or soft in nature. The defect displays only in
areas of ll, not in text or sections with no
printed content.
1. Reprint the document.
2. Try printing from another tray.
3. Replace the cartridge.
4. Use a dierent paper type.
5. Enterprise models only: From the
Home screen on the printer control
panel, go to the Adjust Paper Types
menu, and then choose a print mode
that is designed for a slightly heavier
media than what you are using. This
slows the print speed and might
improve the print quality.
6. If the issue persists, go to
support.hp.com.
Table 9-6 Black page
Sample Description Possible solutions
The entire printed page is black.
1. Visually inspect the cartridge to check
for damage.
2. Make sure that the cartridge is
installed correctly.
3. Replace the cartridge.
4. If the issue persists, go to
support.hp.com.
202 Chapter 9Solve problems
Table 9-7 Blank page — No print
Sample Description Possible solutions
The page is completely blank and contains
no printed content.
1. Make sure that the cartridges are
genuine HP cartridges.
2. Make sure that the cartridge is
installed correctly.
3. Print with a dierent cartridge.
4. Check the paper type in the paper
tray and adjust the printer settings to
match. If necessary, select a lighter
paper type.
5. If the issue persists, go to
support.hp.com.
Table 9-8 Fixing/fuser defects
Sample Description Possible solutions
Slight shadows or osets of the image
are repeated down the page. The repeated
image might fade with each recurrence.
1. Reprint the document.
2. Check the paper type in the paper
tray and adjust the printer settings to
match. If necessary, select a lighter
weight paper type.
3. If the issue persists, go to
support.hp.com.
Toner rubs o along either edge of the
page. This defect is more common at the
edges of high-coverage jobs, and on light
media types, but can occur anywhere on the
page.
1. Reprint the document.
2. Check the paper type in the paper
tray and adjust the printer settings to
match. If necessary, select a heavier
paper type.
3. Enterprise models only: From the
printer control panel, go to the Edge-
to-Edge menu and then select Normal.
Reprint the document.
4. Enterprise models only: From the
printer control panel, select Auto
Include Margins and then reprint the
document.
5. If the issue persists, go to
support.hp.com.
Troubleshoot image defects 203
Table 9-9 Gray background or dark print
Sample Description Possible solutions
The image or text is darker than expected
and/or the background is gray.
1. Make sure that the paper in the trays
has not already been run through the
printer.
2. Use a dierent paper type.
3. Reprint the document.
4. Mono models only: From the Home
screen on the printer control panel,
go to the Adjust Toner Density menu,
and then adjust the toner density to a
lower level.
5. Make sure that the printer is within the
supported operating temperature and
humidity range.
6. Replace the cartridge.
7. If the issue persists, go to
support.hp.com.
Table 9-10 Image placement defects
Sample Description Possible solutions
The image is not centered, or is skewed on
the page. The defect occurs when the paper
is not positioned properly as it is pulled from
the tray and moves through the paper path.
1. Reprint the document.
2. Remove the paper and then reload
the tray. Make sure that all the paper
edges are even on all sides.
3. Make sure that the top of the paper
stack is below the tray-full indicator.
Do not overll the tray.
4. Make sure that the paper guides are
adjusted to the correct size for the
paper. Do not adjust the paper guides
tightly against the paper stack. Adjust
them to the indentations or markings
in the tray.
5. If the issue persists, go to
support.hp.com.
204 Chapter 9Solve problems
Table 9-11 Light print
Sample Description Possible solutions
The printed content is light or faded on the
entire page.
1. Reprint the document.
2. Remove the cartridge, and then shake
it to redistribute the toner. Reinsert
the toner cartridges into the printer
and close the cover. For a graphical
representation of this procedure, see
Replace the toner cartridges.
3. Mono models only: Make sure that the
EconoMode setting is disabled, both
at the printer control panel and in the
print driver.
4. Make sure that the cartridge is
installed correctly.
5. Print a Supplies Status Page and check
the life and usage of the cartridge.
6. Replace the cartridge.
7. If the issue persists, go to
support.hp.com.
Table 9-12 Output defects
Sample Description Possible solutions
Printed pages have curled edges. The curled
edge can be along the short or long side of
the paper. Two types of curl are possible:
● Positive curl: The paper curls toward
the printed side. The defect occurs
in dry environments or when printing
high-coverage pages.
● Negative curl: The paper curls away
from the printed side. The defect
occurs in high-humidity environments
or when printing low-coverage pages.
1. Reprint the document.
2. Positive curl: From the printer control
panel, select a heavier paper type. The
heavier paper type creates a higher
temperature for printing.
Negative curl: From the printer control
panel, select a lighter paper type. The
lighter paper type creates a lower
temperature for printing. Try storing
the paper in a dry environment prior to
use, or use freshly opened paper.
3. Print in duplex mode.
4. If the issue persists, go to
support.hp.com.
Troubleshoot image defects 205
Table 9-12 Output defects (continued)
Sample Description Possible solutions
The paper does not stack well in the output
tray. The stack might be uneven, skewed,
or the pages might be pushed out of the
tray and onto the oor. Any of the following
conditions can cause this defect:
● Extreme paper curl
● The paper in the tray is wrinkled or
deformed
● The paper is a non-standard paper
type, such as envelopes
● The output tray is too full
1. Reprint the document.
2. Extend the output bin extension.
3. If the defect is caused by
extreme paper curl, refer to the
troubleshooting steps for "Output
curl."
4. Use a dierent paper type.
5. Use freshly opened paper.
6. Remove the paper from the output
tray before the tray gets too full.
7. If the issue persists, go to
support.hp.com.
Table 9-13 Streak defects
Sample Description Possible solutions
Light vertical streaks that usually span the
length of the page. The defect displays only
in areas of ll, not in text or sections with no
printed content.
1. Reprint the document.
2. Remove the cartridge, and then shake
it to redistribute the toner. Reinsert
the toner cartridges into the printer
and close the cover. For a graphical
representation of this procedure, see
Replace the toner cartridges.
3. If the issue persists, go to
support.hp.com.
NOTE: Both light and dark vertical streaks
can occur when the printing environment is
outside the specied range for temperature
or humidity. Refer to your printer's
environmental specications for allowable
temperature and humidity levels.
Dark vertical lines which occur down the
length of the page. The defect might occur
anywhere on the page, in areas of ll or in
sections with no printed content.
1. Reprint the document.
2. Remove the cartridge, and then shake
it to redistribute the toner. Reinsert
the toner cartridges into the printer
and close the cover. For a graphical
representation of this procedure, see
Replace the toner cartridges.
3. Print a cleaning page.
4. Check the toner level in the cartridge.
5. If the issue persists, go to
support.hp.com.
206 Chapter 9Solve problems
Improve copy image quality
If the printer is having copy quality problems, try the following solutions in the order presented to resolve the
issue.
Try these few simple steps rst:
● Use the atbed scanner rather than the document feeder.
● Use high-quality originals.
● When using the document feeder, load the original document into the feeder correctly, using the paper
guides, to avoid unclear or skewed images.
If the problem still exists, try these additional solutions. If they do not x the problem, see “Improve print quality”
for further solutions.
Check the scanner glass for dirt and smudges
Learn about solving copy-quality debris problems.
Over time, specks of debris might collect on the scanner glass and document feeder white plastic backing, which
might cause print defects. Use the following procedure to clean the scanner if the printed pages have streaks,
unwanted lines, black dots, poor print quality, or unclear text.
1. Press the power button to turn the printer o, and then disconnect the power cable from the electrical
outlet.
2. Open the scanner lid.
Improve copy image quality 207
3. Clean the scanner glass (callout 1) and the document feeder strips (callout 2, callout 3) with a soft cloth or
sponge that has been moistened with nonabrasive glass cleaner.
3
2
1
CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any
part of the printer; these can damage the printer. Do not place liquids directly on the glass or platen. They
might seep and damage the printer.
NOTE: If you are having trouble with streaks on copies when you are using the document feeder, be sure
to clean the small strips of glass on the left side of the scanner (callout 2, callout 3).
4. Dry the glass and white plastic parts with a chamois or a cellulose sponge to prevent spotting.
5. Connect the power cable to an outlet, and then press the power button to turn the printer on.
Calibrate the scanner
Calibration is a process that optimizes scan quality.
NOTE: When using the document feeder, make sure to adjust the guides in the input tray so they are against
the original document.
1. From the Home screen on the printer control panel, navigate to the Support Tools application, and then
select the Support Tools icon.
2. Open the following menus:
a. Maintenance
b. Calibration/Cleaning
c. Calibrate Scanner
208 Chapter 9Solve problems
3. Touch the Start button to start the calibration process. Follow the on-screen prompts.
4. Wait while the printer calibrates, and then try copying again.
Check the paper settings
Follow these steps if copied pages have smears, fuzzy or dark print, curled paper, or areas where pigment has
dropped out.
Check the paper selection options
Use the following steps to check the paper selection options.
1. From the Home screen on the printer control panel, navigate to the Copy application, and then select the
Copy icon.
2. Select Options, and then scroll to and select Paper Selection.
3. Select Paper size, and then select one of the predened options.
4. Select Paper type, and then select one of the predened options.
5. Select Paper tray, and then select one of the predened options.
6. Select Done to save the paper selection options.
Check the image-adjustment settings
Adjust the settings in the Copy menu to optimize image quality.
● Sharpness: Clarify or soften the image. For example, increasing the sharpness could make text appear
crisper, but decreasing it could make photos appear smoother.
● Darkness: Increase or decrease the amount of white and black used in colors in scanned images.
● Contrast: Increase or decrease the dierence between the lightest and the darkest color on the page.
● Background Cleanup: Remove faint colors from the background of scanned images. For example, if the
original document is printed on colored paper, use this feature to lighten the background without aecting
the darkness of the image.
● Automatic Tone: Available for Flow printers only. The printer automatically adjusts the Darkness, Contrast,
and Background Cleanup settings to the most appropriate for the scanned document.
1. From the Home screen on the printer control panel, navigate to the Copy application, and then select the
Copy icon.
2. Select Options, and then scroll to and select Image Adjustment.
3. Adjust the sliders to set the levels, and select Done.
4. Select Copy to start the copy job.
NOTE: These settings are temporary. After you have nished the job, the printer returns to the default
settings.
Check the paper settings 209
Optimize copy quality for text or pictures
Optimize the copy job for the type of image being copied: text, graphics, or photos.
1. From the Home screen on the printer control panel, navigate to the Copy application, and then select the
Copy icon.
2. Select Options, and then select Optimize Text/Picture.
3. Select one of the predened options.
4. Select Copy to start the copy job.
NOTE: These settings are temporary. After you have nished the job, the printer returns to the default
settings.
Edge-to-edge copying
Use this feature to avoid shadows that can appear along the edges of copies when the original document is
printed close to the edges.
1. From the Home screen on the printer control panel, navigate to the Copy application, and then select the
Copy icon.
2. Select Options, and then select Edge-To-Edge.
3. Select the Edge-To-Edge output option if the original document is printed close to the paper edges.
4. Select Copy to start the copy job.
Improve scan image quality
Try the following basic solutions to improve scanned image quality.
● Use the atbed scanner rather than the document feeder.
● Use high-quality originals.
● When using the document feeder, load the original document into the feeder correctly, using the paper
guides, to avoid unclear or skewed images.
If the problem still exists, try these additional solutions. If they do not x the problem, see “Improve print quality”
for further solutions.
Check the scanner glass for dirt and smudges
Learn about solving copy-quality debris problems.
Over time, specks of debris might collect on the scanner glass and document feeder white plastic backing, which
might cause print defects. Use the following procedure to clean the scanner if the printed pages have streaks,
unwanted lines, black dots, poor print quality, or unclear text.
210 Chapter 9Solve problems
1. Press the power button to turn the printer o, and then disconnect the power cable from the electrical
outlet.
2. Open the scanner lid.
Check the scanner glass for dirt and smudges 211
3. Clean the scanner glass (callout 1) and the document feeder strips (callout 2, callout 3) with a soft cloth or
sponge that has been moistened with nonabrasive glass cleaner.
3
2
1
CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any
part of the printer; these can damage the printer. Do not place liquids directly on the glass or platen. They
might seep and damage the printer.
NOTE: If you are having trouble with streaks on copies when you are using the document feeder, be sure
to clean the small strips of glass on the left side of the scanner (callout 2, callout 3).
4. Dry the glass and white plastic parts with a chamois or a cellulose sponge to prevent spotting.
5. Connect the power cable to an outlet, and then press the power button to turn the printer on.
Check the resolution settings
Follow these steps to adjust the resolution setting. Setting the resolution to a high value increases the le size
and the scan time.
1. From the Home screen on the printer control panel, navigate to the Scan application, and then select the
Scan icon.
2. Select one of the following Scan features:
● Scan to Email
● Scan to Network Folder
● Scan to USB Drive
● Scan to SharePoint®
212 Chapter 9Solve problems
3. Select Options, and then select File Type and Resolution.
4. Select one of the predened Resolution options, and then select Done.
5. Select Send or Save to start the scan.
Check the color settings
Follow these steps to adjust the color setting.
1. From the Home screen on the printer control panel, navigate to the Scan application, and then select the
Scan icon.
2. Select one of the following Scan features:
● Save to Device Memory
● Scan to Email
● Scan to Network Folder
● Scan to USB
● Scan to SharePoint®
3. Touch the Options button.
4. In the Options pane, scroll to and select Color/Black.
5. Select one of the predened options.
6. Touch the Send button.
Check the image-adjustment settings
Adjust the settings in the Scan menu to optimize image quality.
● Sharpness: Clarify or soften the image. For example, increasing the sharpness could make text appear
crisper, but decreasing it could make photos appear smoother.
● Darkness: Increase or decrease the amount of white and black used in colors in scanned images.
● Contrast: Increase or decrease the dierence between the lightest and the darkest color on the page.
● Background Cleanup: Remove faint colors from the background of scanned images. For example, if the
original document is printed on colored paper, use this feature to lighten the background without aecting
the darkness of the image.
● Automatic Tone: Available for Flow printers only. The printer automatically adjusts the Darkness, Contrast,
and Background Cleanup settings to the most appropriate for the scanned document.
1. From the Home screen on the printer control panel, navigate to the Scan application, and then select the
Scan icon.
2. Select one of the following Scan features:
● Scan to Email
● Scan to Network Folder
Check the color settings 213
● Scan to USB Drive
● Scan to Job Storage
● Scan to SharePoint®
3. Select Options, and then select Image Adjustment.
4. Adjust the sliders to set the levels, and then select Done.
5. Select Send or Save to start the scan.
NOTE: These settings are temporary. After you have nished the job, the printer returns to the default
settings.
Optimize scan quality for text or pictures
Optimize the scan job for the type of image being scanned: text, graphics, or photos.
1. From the Home screen on the printer control panel, navigate to the Scan application, and then select the
Scan icon.
2. Select one of the following Scan features:
● Scan to Email
● Scan to Network Folder
● Scan to USB Drive
● Scan to Job Storage
● Scan to SharePoint®
3. Select Options, and then select Optimize Text/Picture.
4. Select one of the predened options.
5. Select Send or Save to start the scan.
NOTE: These settings are temporary. After you have nished the job, the printer returns to the default
settings.
Check the output-quality settings
This setting adjusts the level of compression when saving the le. For the highest quality, select the highest
setting.
1. From the Home screen on the printer control panel, navigate to the Scan application, and then select the
Scan icon.
2. Select one of the following Scan features:
● Scan to Email
● Scan to Network Folder
● Scan to USB Drive
● Scan to SharePoint®
214 Chapter 9Solve problems
3. Select Options, and then select File Type and Resolution.
4. Select one of the predened Quality and File Size options, and then select Done.
5. Select Send or Save to start the scan.
Improve fax image quality
If the printer is having fax quality problems, try the following solutions in the order presented to resolve the
issue.
Try these few simple steps rst:
● Use the atbed scanner rather than the document feeder.
● Use high-quality originals.
● When using the document feeder, load the original document into the feeder correctly, using the paper
guides, to avoid unclear or skewed images.
If the problem still exists, try these additional solutions. If they do not x the problem, see “Improve print quality”
for further solutions.
Check the scanner glass for dirt and smudges
Learn about solving copy-quality debris problems.
Over time, specks of debris might collect on the scanner glass and document feeder white plastic backing, which
might cause print defects. Use the following procedure to clean the scanner if the printed pages have streaks,
unwanted lines, black dots, poor print quality, or unclear text.
1. Press the power button to turn the printer o, and then disconnect the power cable from the electrical
outlet.
Improve fax image quality 215
2. Open the scanner lid.
3. Clean the scanner glass (callout 1) and the document feeder strips (callout 2, callout 3) with a soft cloth or
sponge that has been moistened with nonabrasive glass cleaner.
3
2
1
CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any
part of the printer; these can damage the printer. Do not place liquids directly on the glass or platen. They
might seep and damage the printer.
NOTE: If you are having trouble with streaks on copies when you are using the document feeder, be sure
to clean the small strips of glass on the left side of the scanner (callout 2, callout 3).
4. Dry the glass and white plastic parts with a chamois or a cellulose sponge to prevent spotting.
216 Chapter 9Solve problems
5. Connect the power cable to an outlet, and then press the power button to turn the printer on.
Check the send-fax resolution settings
Adjust the resolution of outgoing faxes as needed. A higher resolution setting increases the fax size and send
time.
1. From the Home screen on the printer control panel, navigate to the Fax application, and then select the Fax
icon.
2. Select Options.
3. In the Options pane, scroll to and select Resolution.
4. Select one of the predened options, and then select Send to send the fax.
Check the image-adjustment settings
Adjust the settings in the Fax menu to optimize image quality.
● Sharpness: Clarify or soften the image. For example, increasing the sharpness could make text appear
crisper, but decreasing it could make photos appear smoother.
● Darkness: Increase or decrease the amount of white and black used in colors in scanned images.
● Contrast: Increase or decrease the dierence between the lightest and the darkest color on the page.
● Background Cleanup: Remove faint colors from the background of scanned images. For example, if the
original document is printed on colored paper, use this feature to lighten the background without aecting
the darkness of the image.
● Automatic Tone: Available for Flow printers only. The printer automatically adjusts the Darkness, Contrast,
and Background Cleanup settings to the most appropriate for the scanned document.
1. From the Home screen on the printer control panel, navigate to the Fax application, and then select the Fax
icon.
2. Select Options.
3. In the Options pane, scroll to and select Image Adjustment.
4. Adjust the sliders to set the levels, and then select Done.
5. Select Send to send the fax.
NOTE: These settings are temporary. After you have nished the job, the printer returns to the default
settings.
Optimize fax quality for text or pictures
Optimize the fax job for the type of image being scanned: text, graphics, or photos.
1. From the Home screen on the printer control panel, navigate to the Fax application, and then select the Fax
icon.
Check the send-fax resolution settings 217
2. Select Options.
3. In the Options pane, scroll to and select Optimize Text/Picture.
4. Select one of the predened options.
5. Select Send to send the fax.
NOTE: These settings are temporary. After you have nished the job, the printer returns to the default
settings.
Check the error-correction setting
Make sure the Error Correction Mode setting is enabled. This setting can improve image quality.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then select the
Settings icon.
2. Open the following menus:
a. Fax
b. Fax Send Settings
c. General Fax Send Settings
3. Select the Error Correction Mode option. Touch the Done button.
Check the t-to-page setting
If the Fit to Page setting is enabled, and the incoming fax is larger than the default page size, the printer attempts
to scale the image to t the page. If this setting is disabled, larger images split across multiple pages.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then select the
Settings icon.
2. Open the following menus:
a. Fax
b. Fax Receive Settings
c. Default Job Options
d. Fit to Page
3. Select the On option to enable the setting, or select the O option to disable it.
Send to a dierent fax machine
The problem might be related to fax machine settings or supplies status.
Try sending the fax to a dierent fax machine. If the fax quality is better, the problem is related to the initial
recipient's fax machine settings or supplies status.
Check the sender's fax machine
Try the following to check the sender's fax machine.
218 Chapter 9Solve problems
Ask the sender to try sending from a dierent fax machine. If the fax quality is better, the problem is with the
sender's fax machine. If a dierent fax machine is unavailable, ask the sender to consider making the following
changes:
● Make sure the original document is on white (not colored) paper.
● Increase the fax resolution, quality level, or contrast settings.
● If possible, send the fax from a computer software program.
Solve wired network problems
Check the following information to resolve wired network issues.
Introduction
Certain types of problems can indicate there is a network communication problem. These problems include the
following issues:
Poor physical connection
Check the cable connections.
1. Verify that the printer is attached to the correct network port using a cable of the correct length.
2. Verify that cable connections are secure.
3. Look at the network port connection on the back of the printer, and verify that the amber activity light
ashes indicating network traic, and the green link-status light is continuously lit indicating a network link.
4. If the problem continues, try a dierent cable or port on the hub.
The computer is unable to communicate with the printer
Verify that the printer is communicating with the network and your computer.
1. Test network communication by pinging the network.
a. Open a command-line prompt on your computer.
● For Windows, click Start, click Run, type cmd, and then press Enter.
● For macOS, go to
Applications, then Utilities, and open Terminal.
b. Type ping followed by the IP address for your printer.
c. If the window displays round-trip times, the network is working.
2. If the ping command failed, verify that the network hubs are on, and then verify that the network settings,
the printer, and the computer are all congured for the same network (also known as subnet).
3. Open the printer properties and click the Ports tab. Verify that the current IP address for the printer is
selected. The printer IP address is listed on the printer conguration page.
4. If you installed the printer using the HP standard TCP/IP port, select the box labeled Always print to this
printer, even if its IP address changes.
Solve wired network problems 219
5. If you installed the printer using a Microsoft standard TCP/IP port, use the printer’s hostname instead of the
IP address.
6. If the IP address is correct, delete the printer and then add it again.
7. Reinstall the printer software and driver.
The printer is using incorrect link and duplex settings for the network
HP recommends leaving these settings in automatic mode (the default setting). If you change these settings, you
must also change them for your network.
New software programs might be causing compatibility problems
Verify that any new software programs are correctly installed and that they use the correct print driver.
The computer or workstation might be set up incorrectly
An incorrectly congured computer can cause issues with printing.
1. Check the network drivers, print drivers, and the network redirection settings.
2. Verify that the operating system is congured correctly.
The printer is disabled, or other network settings are incorrect
Check the network settings.
1. Review the printer’s conguration/networking pages to check the status of the network settings and
protocols.
2. Recongure the network settings if necessary.
Solve wireless network problems
Check the following information to resolve wireless network issues.
Introduction
Use the troubleshooting information to help resolve issues.
NOTE: To determine whether HP NFC, Wi-Fi, BLE, or other wireless printing capabilities are enabled on the
printer, print a conguration page from the printer control panel.
NOTE: If you have been experiencing intermittent loss of network connectivity, rst update the printer
rmware. For instructions on how to update the printer rmware, go to http://support.hp.com, search for your
printer, and then search on “update the rmware.”
Wireless connectivity checklist
Use the checklist to help resolve wireless connection issues.
● For printers that do not support simultaneous wired and wireless connections, verify that the network cable
is not connected.
220 Chapter 9Solve problems
● Verify that the printer and the wireless router are turned on and have power. Also make sure that the
wireless radio in the printer is turned on. (The wireless network indicator is solid when the printer is
connected to a wireless network, and blinking when it is searching for a wireless network.)
● Verify that the service set identier (SSID) is correct:
– For a wireless connection to your network, conrm that your mobile device is connecting to the correct
router/access point.
– For a Wi-Fi Direct connection, print a conguration page to determine the printer’s SSID.
If you are not sure that the SSID is correct, run the wireless setup again.
● With secured networks, verify that the security information is correct. If the security information is incorrect,
run the wireless setup again.
● If the wireless network is working correctly, try accessing other computers on the wireless network. If the
network has Internet access, try connecting to the Internet over a wireless connection.
● Verify that the encryption method (AES or TKIP) is the same for the printer as it is for the wireless access
point (on networks using WPA security).
● Verify that the printer is within the range of the wireless network. For most networks, the printer must be
within 30 m (100 ft) of the wireless access point (wireless router).
● Verify that obstacles do not block the wireless signal. Remove any large metal objects between the access
point and the printer. Make sure poles, walls, or support columns containing metal or concrete do not
separate the printer and wireless access point.
● Verify that the printer is located away from electronic devices that might interfere with the wireless signal.
Many devices can interfere with the wireless signal including motors, cordless phones, security system
cameras, other wireless networks, and some Bluetooth devices.
● For computers connecting to the wireless printer:
– Verify that the print driver is installed on the computer.
– Verify that you have selected the correct printer port.
– Verify that the computer and printer connect to the same wireless network.
– If your environment has multiple wireless signals and you need the printer to support dual band
networks on both 2.4 GHz and 5 GHz, install the HP Jetdirect 2900nw print server accessory.
– For macOS, verify that the wireless router supports Bonjour.
The printer does not print after the wireless conguration completes
Resolve issues between your computer and the printer.
1. Make sure that the printer is turned on and in the ready state.
2. Turn o any third-party rewalls on your computer.
3. Make sure that the wireless network is working correctly.
4. Make sure that your computer is working correctly. If necessary, restart the computer.
5. Verify that you can open the printer HPEmbedded Web Server from a computer on the network.
The printer does not print after the wireless conguration completes 221
The printer does not print, and the computer has a third-party rewall installed
Verify that a rewall is not interfering with wireless communication.
1. Update the rewall with the most recent update available from the manufacturer.
2. If programs request rewall access when you install the printer or try to print, make sure that you allow the
programs to run.
3. Temporarily turn o the rewall, and then install the wireless printer on the computer. Enable the rewall
when you have completed the wireless installation.
The wireless connection does not work after moving the wireless router or printer
Verify that the printer and network settings are correct.
1. Make sure that the router or printer connects to the same network that your computer connects to.
2. Print a conguration page.
3. Compare the service set identier (SSID) on the conguration page to the SSID in the printer conguration
for the computer.
4. If the numbers are not the same, the devices are not connecting to the same network. Recongure the
wireless setup for the printer.
Cannot connect more computers to the wireless printer
Complete the following steps to solve connection issues.
1. Make sure that the other computers are within the wireless range and that no obstacles block the signal.
For most networks, the wireless range is within 30 m (100 ft) of the wireless access point.
2. Make sure that the printer is turned on and in the ready state.
3. Make sure there are not more than 5 concurrent Wireless Print Direct users.
4. Turn o any third-party rewalls on your computer.
5. Make sure that the wireless network is working correctly.
6. Make sure that your computer is working correctly. If necessary, restart the computer.
The wireless printer loses communication when connected to a VPN
Typically, you cannot connect to a VPN and other networks at the same time.
The network does not appear in the wireless networks list
Follow these steps when the network does not appear in the wireless network list on your computer or mobile
device.
● Make sure the wireless router is turned on and has power.
● The network might be hidden. However, you can still connect to a hidden network. Make sure the router/
access point is advertising the SSID by checking for its SSID in the available networks seen by your mobile
device.
222 Chapter 9Solve problems
The wireless network is not functioning
Complete the following steps to ensure that the network is functioning correctly.
1. For printers that do not support simultaneous wired and wireless connections, make sure that the network
cable is disconnected.
2. To verify if the network has lost communication, try connecting other devices to the network.
3. Test network communication by pinging the network.
a. Open a command-line prompt on your computer.
● For Windows, click Start, click Run, type cmd, and then press Enter.
● For macOS, go to
Applications, then Utilities, and open Terminal.
b. Type ping followed by the router IP address.
c. If the window displays round-trip times, the network is working.
4. Make sure that the router or printer connects to the same network that the computer connects to.
a. Print a conguration page.
b. Compare the service set identier (SSID) on the conguration report to the SSID in the printer
conguration for the computer.
c. If the numbers are not the same, the devices are not connecting to the same network. Recongure the
wireless setup for the printer.
Reduce interference on a wireless network
The following tips can reduce interference in a wireless network:
● Keep the wireless devices away from large metal objects, such as ling cabinets, and other electromagnetic
devices, such as microwaves and cordless telephones. These objects can disrupt radio signals.
● Keep the wireless devices away from large masonry structures and other building structures. These objects
can absorb radio waves and lower signal strength.
● Position the wireless router in a central location in line of sight with the wireless printers on the network.
Solve fax problems
Use the following sections to solve issues involving the printer fax functions.
Checklist for solving fax problems
Use the following checklist to help identify the cause of any fax-related problems you encounter:
● Are you using the fax cable supplied with the fax accessory? This fax accessory has been tested with the
supplied fax cable to meet RJ11 and functional specications. Do not substitute another fax cable; the
analog-fax accessory requires an analog-fax cable. It also requires an analog phone connection.
The wireless network is not functioning 223
● Is the fax/phone line connector seated in the outlet on the fax accessory? Make sure that the phone jack is
correctly seated in the outlet. Insert the connector into the outlet until it "clicks."
NOTE: Verify that the phone jack is connected to the fax port rather than to the network port. The ports
are similar.
● Is the phone wall jack working properly? Verify that a dial tone exists by attaching a phone to the wall jack.
Can you hear a dial tone, and can you make or receive a phone call?
What type of phone line are you using?
Verify the type of phone line you are using, and review the recommendations for that type of line.
● Dedicated line: A standard analog fax/phone line assigned to receive or send faxes.
NOTE: The phone line should be for printer fax use only and not shared with other types of telephone
devices. Examples include alarm systems that use the phone line for notications to a monitoring
company.
● PBX system: A business-environment phone system. Standard home phones and the fax accessory use an
analog phone signal. Some PBX systems are digital and might not be compatible with the fax accessory.
You might need an interfacing Analog Telephone Adapter (ATA) to connect the fax machine to digital PBX
systems.
● Roll-over lines: A phone system feature where a new call "rolls over" to the next available line when the rst
incoming line is busy. Try attaching the printer to the rst incoming phone line. The fax accessory answers
the phone after it rings the number of times set in the rings-to-answer setting.
Are you using a surge-protection device?
A surge-protection device can be used between the wall jack and the fax accessory to protect the fax accessory
against electrical power passed through the phone lines. These devices can cause some fax communication
problems by degrading the quality of the phone signal.
If you are having problems sending or receiving faxes and are using one of these devices, connect the printer
directly to the phone jack on the wall to determine whether the problem is with the surge-protection device.
Are you using a phone company voice-messaging service or an answering machine?
If the rings-to-answer setting for the messaging service is lower than the rings-to-answer setting for the fax
accessory, the messaging service answers the call, and the fax accessory cannot receive faxes.
If the rings-to-answer setting for the fax accessory is lower than that of the messaging service, the fax accessory
answers all calls.
Does your phone line have a call-waiting feature?
If the fax telephone line has an activated call-waiting feature, a call-waiting notice can interrupt a fax call in
progress, which causes a communication error.
Ensure that a call-waiting feature is not active on the fax telephone line.
Check fax accessory status
If the analog-fax accessory does not appear to be functioning, print a Conguration Page report to check the
status.
1. From the Home screen, scroll to and select Reports.
224 Chapter 9Solve problems
2. Open the following menus:
a. Conguration/Status Pages
b. Conguration Page
3. Touch the Print button to print the report, or touch the View button to view the report on the screen. The
report consists of several pages.
NOTE: The printer IP address or host name is listed on the Jetdirect Page.
4. On the Fax Accessory Page of the Conguration Page, under the Hardware Information heading, check the
Modem Status. The following table identies the status conditions and possible solutions.
NOTE: If the Fax Accessory Page does not print, there might be a problem with the analog fax accessory. If
you are using LAN fax or Internet fax, those congurations could be disabling the feature.
Table 9-14 Analog-fax accessory troubleshooting
Status conditions Possible solutions
Operational / Enabled
1
The analog-fax accessory is installed and ready.
Operational / Disabled
1
The fax accessory is installed, but you have not congured the
required fax settings yet.
The fax accessory is installed and operational; however, the
HPDigital Sending utility has either disabled the printer fax
feature or has enabled LAN fax. When LAN fax is enabled, the
analog-fax feature is disabled. Only one fax feature, either LAN
fax or analog fax, can be enabled at a time.
NOTE: If LAN fax is enabled, the Scan to Fax feature is
unavailable on the printer control panel.
Non-Operational / Enabled/Disabled
1
The printer has detected a rmware failure. Upgrade the
rmware.
Damaged / Enabled/Disabled
1
The fax accessory has failed. Reseat the fax accessory card and
check for bent pins. If the status is still DAMAGED, replace the
analog-fax accessory card.
1 ENABLED indicates that the analog-fax accessory is enabled and turned on; DISABLED indicates that LAN fax is enabled (analog fax
is turned o).
General fax problems
Learn about solutions for common fax problems.
The fax failed to send
Verify the fax issue, and try the suggested solution.
JBIG is enabled, and the receiving fax machine does not have JBIG capability.
Turn o the JBIG setting.
No fax address book button displays
Verify the fax issue, and try the suggested solution.
General fax problems 225
None of the contacts in the selected contacts list have fax information associated with them. Add the necessary
fax information.
Not able to locate the Fax settings in HPWeb Jetadmin
Verify the fax issue, and try the suggested solution.
Fax settings in HPWeb Jetadmin are located under the device's status page drop-down menu.
Select Digital Sending and Fax from the drop-down menu.
The header is appended to the top of the page when the overlay option is enabled
This fax issue is a normal part of operation.
For all forwarded faxes, the printer appends the overlay header to the top of a page.
This is normal operation.
A mix of names and numbers is in the recipients box
This fax issue is a normal part of operation.
Names and numbers can both display, depending on where they are from. The fax address book lists names, and
all other databases list numbers.
This is normal operation.
A one-page fax prints as two pages
Verify the fax issue, and try the suggested solution.
The fax header is being appended to the top of the fax, pushing text to a second page.
To print a one page fax on a single page, set the overlay header to overlay mode, or adjust the t-to-page setting.
A document stops in the document feeder in the middle of faxing
Verify the fax issue, and try the suggested solution.
A jam is in the document feeder.
Clear the jam, and send the fax again.
The volume for sounds coming from the fax accessory is too high or too low
Verify the fax issue, and try the suggested solution.
The volume setting needs to be adjusted.
Adjust the volume in the Fax Send Settings menu and the Fax Receive Settings menu.
226 Chapter 9Solve problems
Index
Symbols/Numerics
2,000-sheet high-capacity input tray
clear jams 144
loading 25
paper orientation 25
3-bin stapler/stacker
clear staple jams 144
550-sheet paper trays
part numbers 33
550-sheet trays
jams 144
A
accessories
ordering 33
overview 33
part numbers 33
acoustic specications 15
AirPrint 56, 58
alternative letterhead mode 17, 21,
24, 25
Android devices
printing from 56, 58
B
bin, output
locating 2
Bonjour
identifying 117
browser requirements
HP Embedded Web Server 117
C
calibrate
scanner 207
cartridge
replacing 40
cartridge policy 36
cartridge protection 36, 38
cartridges
order numbers 40
checklist
wireless connectivity 220
cleaning
glass 207, 210, 215
paper path 194
control panel
help 134
locating 2
locating features 4
copy
optimize for text or pictures 207
copy settings
HP Embedded Web Server 117,
119, 121
copying
overview 61
customer support
online 134
D
default gateway, setting 128
deleting
stored jobs 53, 55
digital send settings
HP Embedded Web Server 117,
119, 121
digital sending
folders 101
sending documents 99
USB 105
dimensions, printer 13
document feeder
jams 144
paper-feeding problems 137,
143
double-sided printing
Mac 50
Windows 47
duplex printing
Mac 50
duplex printing (double-sided)
settings (Windows) 47
Windows 47
duplexing
manually (Mac) 50
manually (Windows) 47
E
easy-access USB printing 58
EconoMode setting 194
edge-to-edge copying 207
electrical specications 15
Embedded Web Server
changing network settings 127
changing printer name 127
opening 127
Embedded Web Server (EWS)
assigning passwords 130
features 117
network connection 117
energy use, optimizing 132
envelopes
loading 26
orientation 17, 19, 26
Ethernet (RJ-45)
locating 4
Explorer, versions supported
HP Embedded Web Server 117
F
fax
block 115
feeding problems 223, 225
optimize for text or pictures 215
overview 109
required settings 109
settings 110, 115
setup 109
fax port
locating 4
fax settings
HP Embedded Web Server 117,
119, 123
required 109
feeding problems 223, 225
folders
sending to 101
formatter
locating 3
fuser
jams 144
G
gateway, setting default 128
general conguration
HPEmbedded Web Server 117,
119, 120
genuine HP cartridges 36
glass, cleaning 207, 210, 215
Index 227
H
hard disks
encrypted 130, 131
hard drive
part number 33
Help button
locating 4
help, control panel 134
Hi-Speed USB 2.0 printing port
locating 4
Home button
locating 4
HPCustomer Care 134
HP Embedded Web Server
copy settings 117, 119, 121
digital send settings 117, 119,
121
fax settings 117, 119, 123
network settings 117, 119, 125
print settings 117, 119, 121
scan settings 117, 119, 121
security settings 117, 119, 124
supplies 123
HPEmbedded Web Server
changing network settings 127
changing printer name 127
general conguration 117, 119,
120
HP Web Services 117, 119, 125
information pages 117, 119
opening 127
other links list 117, 119, 121
troubleshooting tools 117, 119,
123
HP Embedded Web Server (EWS)
features 117
network connection 117
HPePrint 56
HP ePrint software 56
HP JetAdvantage business
solutions 108
HPWeb Jetadmin 133
HP Web Services
enabling 117, 119, 125
I
image quality
check toner cartridge status 194
check toner-cartridge status 196
information pages
HPEmbedded Web Server 117,
119
interface ports
locating 4
Internet Explorer, versions supported
HP Embedded Web Server 117
IP Security 130, 131
IPsec 130, 131
IPv4 address 128
IPv6 address 128
J
jams
2,000-sheet high-capacity input
tray 144
550-sheet trays 144
auto-navigation 144, 145
causes of 144, 146
document feeder 144
fuser 144
locations 144
lower-right door 144
output bin 144
right door 144
stapler/stacker accessory 144
staples in the 3-bin stapler/
stacker 144
Tray 1 144
Tray 2 144
Jetadmin, HPWeb 133
JetAdvantage 108
jobs, stored
creating (Windows) 53
deleting 53, 55
Mac settings 53
printing 53, 55
L
label, orientation 28
labels
printing (Windows) 47
printing on 28
labels, loading 28
LAN port
locating 4
loading
paper in the 2,000-sheet high-
capacity input tray 25
paper in Tray 1 17
paper in Tray 2 and the 550-sheet
trays 21
local area network (LAN)
locating 4
lock
formatter 130, 131
lower-right door
clear jams 144
M
Mac driver settings
Job Storage 53
managing network 127
managing the printer
overview 117
manual duplex
Mac 50
Windows 47
margins, small
copying 207
memory
included 7
memory chip (toner)
locating 40
mobile printing
Android devices 56, 58
mobile printing, software
supported 12
multiple pages per sheet
printing (Mac) 50
printing (Windows) 47
N
Near Field Communication
printing 56
Netscape Navigator, versions
supported
HP Embedded Web Server 117
network
printer name, changing 127
settings, changing 127
settings, viewing 127
network duplex settings,
changing 129
Network Folder, scan to 101
network link speed settings,
changing 129
network settings
HP Embedded Web Server 117,
119, 125
networks
default gateway 128
HPWeb Jetadmin 133
IPv4 address 128
IPv6 address 128
subnet mask 128
supported 7
NFC accessory
part number 33
NFC connect and print 56
228 Index
O
on/o button
locating 2
online help, control panel 134
online support 134
operating systems, supported 11
optimize copy images 207
optimize fax images 215
optimize scanned images 210
ordering
supplies and accessories 33
other links list
HPEmbedded Web Server 117,
119, 121
output bin
clear jams 144
locating 2
P
pages per minute 7
pages per sheet
selecting (Mac) 50
selecting (Windows) 47
paper
2,000-sheet high-capacity input
tray orientation 25
jams 144, 146
loading the 2,000-sheet high-
capacity input tray 25
loading Tray 1 17
loading Tray 2 and the 550-sheet
trays 21
selecting 194, 197
Tray 1 orientation 17, 19
Tray 2 and the 550-sheet trays
orientation 21, 23
paper jams
2,000-sheet high-capacity input
tray 144
550-sheet trays 144
document feeder 144
fuser 144
locations 144
lower-right door 144
output bin 144
right door 144
stapler/stacker accessory 144
Tray 1 144
Tray 2 144
paper pickup problems
solving 137, 140
paper trays
overview 17
part numbers 33
paper type
selecting (Windows) 47
paper types
selecting (Mac) 50
paper, ordering 33
part numbers
accessories 33
replacement parts 35
supplies 35
toner cartridges 35
parts
overview 33
ports
locating 4
power
consumption 15
power connection
locating 3
power switch
locating 2
power usage 132
print media
loading in Tray1 17
print on both sides
Mac 50
manually, Windows 47
Windows 47
print settings
HP Embedded Web Server 117,
119, 121
printer
overview 1
printing
from USB storage
accessories 58
overview 47
stored jobs 53, 55
printing on both sides
settings (Windows) 47
private printing 53
product number
location 3
protect cartridges 36, 38
R
replacement parts
part numbers 35
replacing
staples 44
toner cartridges 40
required settings
fax 109
reset factory settings 135
right door
jams 144
RJ-45 port
locating 4
S
scan settings
HP Embedded Web Server 117,
119, 121
Scan to Network Folder 101
initial setup 80
Scan to USB Drive 105
enabling 95
scanner
calibrate 207
glass cleaning 207, 210, 215
scanning
optimize for text or pictures 210
overview 66
scanning to email
sending documents 99
scanning to folder 101
scanning to USB 105
security
encrypted hard disk 130, 131
security settings
HP Embedded Web Server 117,
119, 124
sending to email
sending documents 99
serial number
locating 3
settings
fax 110, 115
reset to factory (default)
settings 135
Sign In button
locating 4
Sign Out button
locating 4
sleep delay
setting 132
small margins 207
special paper
printing (Windows) 47
specications
electrical and acoustic 15
speed, optimizing 132
stacking
congure the operation
mode 29, 30
stand
part number 33
Index 229
staple jams
3-bin stapler/stacker 144
stapler
setting default staple
location 29
stapler/stacker accessory
clear jams 144
congure the operation
mode 29, 30
staples
replacing 44
stapling
congure the operation
mode 29, 30
setting default location 29
status, fax accessory page 223
storage, job
Mac settings 53
store print jobs 53
stored jobs
creating (Mac) 53
creating (Windows) 53
deleting 53, 55
printing 53, 55
storing jobs
with Windows 53
subnet mask 128
supplies
HP Embedded Web Server 123
low threshold settings 136
ordering 33
overview 33
part numbers 35
replacing staples 44
replacing toner cartridges 40
using when low 136
support
online 134
supported operating systems 11
system requirements
HP Embedded Web Server 117
T
TCP/IP
manually conguring IPv4
parameters 128
manually conguring IPv6
parameters 128
technical support
online 134
toner cartridge
low threshold settings 136
using when low 136
toner cartridges
components 40
order numbers 40
part numbers 35
replacing 40
toner-collection unit
locating 3
touchscreen
locating features 4
transparencies
printing (Windows) 47
Tray 1
jams 144
loading envelopes 26
paper orientation 17, 19
Tray 2
jams 144
Tray 2 and the 550-sheet trays
loading 21
paper orientation 21, 23
trays
capacity 7
included 7
locating 2
use alternative letterhead
mode 21, 24
troubleshooting
check toner cartridge status 194
check toner-cartridge status 196
jams 144, 146
network problems 219
overview 134
paper feed problems 137
wired network 219
wireless network 220
troubleshooting tools
HPEmbedded Web Server 117,
119, 123
two-sided printing
settings (Windows) 47
U
USB
sending to 105
USB port
enabling 58, 59
locating 4
USB ports, optional
part number 33
USB storage accessories
printing from 58
W
web browser requirements
HP Embedded Web Server 117
websites
customer support 134
HPWeb Jetadmin,
downloading 133
weight, printer 13
Wi-Fi Direct Print 12, 56
wireless network
troubleshooting 220
wireless network interference 220,
223
wireless print server
part number 33
230 Index
