User Manual | GSI1020
Automatic Soft Serve Ice Cream
& Frozen Drink Maker
Contents
All rights reserved. No portion of this manual may be reproduced by any means whatsoever without written permission
from The Steelstone Group, except for the inclusion of quotations in a media review. Although every precaution has
been taken in the preparation of this manual, The Steelstone Group assumes no responsibility for errors or omissions.
Nor is any liability assumed for damages resulting from the use of the information contained herein. Although
every effort has been made to ensure that the information contained in this manual is complete and accurate, The
Steelstone Group is not engaged in rendering professional advice or services to the individual consumer; further,
The Steelstone Group shall not be held responsible for any loss or damage allegedly arising from any information or
suggestions in this manual.
Model: GSI1020 | © 2025 Gourmia | 1.1
The Steelstone Group Brooklyn, NY | Gourmia.com
Important Safeguards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Know Your Ice Cream Maker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Before First Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Order of Assembling and Disassembling
the Freezing Cylinder and Fill Port . . . . . . . . . . . . . . . . . . . . . . . . 8
Assembling Your Ice Cream Maker . . . . . . . . . . . . . . . . . . . . . . . . 9
Using Your Ice Cream Maker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Keep Cold Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Using the Warming Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Using the Toppings Dispenser . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Sugar and Alcohol Guidelines, and Alerts . . . . . . . . . . . . . . . . . . . . 12
Recipes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
QR Code to Download Recipe Book. . . . . . . . . . . . . . . . . . . . . . . . . .14
Cleaning & Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Running the Rinse Cycle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Warranty and Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Contents
3
Congratulations on the purchase your Soft Serve Ice Cream and Frozen
Drink Maker from Gourmia!
Here at Gourmia, our goal is to make sure delicious menu options are
always a practical possibility no matter how fast-paced your life is. Like
everything else we create at Gourmia, this appliance is designed to work
for you while you work your way through your busy day. Whether you’re in
need of an icy cocktail, frozen confections for a crowd, or a cold, coffee-
flavored treat, your dependable frozen treat maker is up to the task.
This manual provides an overview and instructions on all the functions
and features of your new appliance, along with directions for assembling,
operating, cleaning, and maintaining it. Please read all safety instructions
before getting started. Keep this manual handy for future use and review.
Our team is available to help with any question you might have. We’re
excited for you and want you to get the most out of your purchase—so
whether you need assistance with setup or guidance on which functions
to use, we’re happy to walk you through it, step by step.
Here’s to Frozen Fun!
Congratulations on the purchase of your
Ice Cream Maker from Gourmia!
@gourmia
We’d love to hear about the delicious treats you’re creating!
Share your thoughts, recipes, and photos with us.
FOR CUSTOMER SERVICE VISIT WWW.GOURMIA.COM
4
Important Safeguards
IMPORTANT SAFEGUARDS
Read all instructions before using the electric appliance.
FOR HOUSEHOLD USE ONLY.
The following basic precautions should always be followed:
1. This appliance is not intended
for use by children or persons
with reduced physical, sensory,
or mental capabilities, or a lack
of experience and knowledge,
unless they have supervision.
2. Close supervision is necessary
when any appliance is used
near children. Children should
be supervised to ensure that
they DO NOT play with the
appliance. Cleaning and user
maintenance SHOULD NOT be
done by children unless they are
supervised. Children SHOULD
NEVER use the warming station
or touch the warming plate or the
warming cup.
3. Check if the voltage indicated
on the appliance corresponds to
the local main voltage before you
connect the appliance.
4. DO NOT use the appliance if
the plug, the main cord or the
appliance itself is damaged.
Always make sure that the plug
is inserted properly into a wall
outlet.
5. If the power supply cord is
damaged, it must be replaced by
a cord from the manufacturer or
an authorized service facility.
6. DO NOT operate any appliance
with a damaged cord or plug,
after the appliance malfunctions,
or if the appliance has been
damaged in any manner. Return
the appliance to the nearest
authorized service facility
for examination, repair, or
adjustment.
7. DO NOT use an extension cord
with this appliance.
8. DO NOT let the cord hang over
the edge of the table or counter,
nor let it touch hot surfaces.
9. To protect against electric shock,
DO NOT immerse cord, plugs, or
appliance in water or other liquid.
10. DO NOT plug in the appliance or
operate the control panel with
wet hands.
11. NEVER connect this appliance
to an external timer switch or
separate remote-control system
in order to avoid a hazardous
situation. To disconnect, turn off
the appliance, then remove the
plug from the wall outlet.
12. ALWAYS use the appliance on a
dry and level surface.
13. WARNING: Keep ventilation
openings, in the appliance
enclosure or in the built-in
structure, clear of obstruction.
USER MANUAL AUTOMATIC SOFT SERVE ICE CREAM & FROZEN DRINK MAKER GSI1020
5
Important Safeguards
14. DO NOT place the appliance
against a wall or against other
appliances. Leave at least 4
inches of free space on the back
and sides and 4 inches of free
space above the appliance. DO
NOT place anything on top of
the appliance.
15. DO NOT fill containers past the
max fill indicators.
16. DO NOT operate the appliance
with an empty container.
17. DO NOT microwave the
containers or accessories
provided with this appliance.
18. DO NOT pour hot liquid into
the fill port. Doing so may result
in pressure buildup and steam
exposure that can pose a risk of
burns.
19. This appliance cannot process
any solid or dry ingredients.
Any solid or large ingredients
including ice and frozen fruit
must be pureed or liquefied
before pouring into the fill port.
DO NOT use this appliance to
crush or grind food or ice!
20. NEVER operate the appliance
without lids in place. DO NOT
attempt to defeat the interlock
mechanism. Ensure the freezing
cylinder and lid are properly
installed before operation.
21. ALWAYS Keep hands and
utensils away from this appliance
while mixing to reduce the risk of
severe personal injury or damage
to the unit.
22. WARNING: DO NOT use
mechanical devices or other
means to accelerate the
defrosting process, other than
those recommended by the
manufacturer.
23. WARNING: DO NOT damage the
refrigerant circuit.
24. WARNING: To avoid a hazard
due to instability of the
appliance, it must be assembled
in accordance with the
instructions.
25. WARNING: DO NOT store
explosive substances such as
aerosol cans with a flammable
propellant in or near this
appliance.
26. WARNING: Warming plate and
warming cup will be hot! Use
caution when handling the
warming cup. DO NOT touch hot
surfaces. DO NOT allow children
near the warming station when
in use.
27. DO NOT carry this unit by the
dispenser, the cone holder, or
any other extending or removable
part.
28. DO NOT use the appliance
for any other purpose than
described in this manual. The use
of accessory attachments not
recommended by the appliance
manufacturer may cause injuries.
29. DO NOT leave the appliance
unattended when plugged in.
30. DO NOT use outdoors.
SAVE THESE INSTRUCTIONS
FOR CUSTOMER SERVICE VISIT WWW.GOURMIA.COM
6
Important Safeguards
IMPORTANT SAFEGUARDS
SAVE THESE INSTRUCTIONS
Combustible material. May burst if heated. (Indicated by a
flame symbol,white background,surrounded by a red diamond.)
For indoor and household use only.
DANGER – Risk of fire or explosion. Flammable refrigerant used. Do not use
mechanical devices to defrost refrigerator. Do not puncture refrigerant tubing.
CAUTION – Risk of fire or explosion due to puncture of refrigerant tubing;
follow handling instructions carefully. Flammable refrigerant used.
DANGER – Risk of fire or explosion. Flammable refrigerant used. To be
repaired only by trained service personnel. Use only manufacturer-authorized
service parts. Any repair equipment used must be designed for flammable
refrigerants. Follow all manufacturer repair instructions. Do not puncture
refrigerant tubing.
CAUTION – Risk of fire or explosion. Dispose of refrigerator properly in
accordance with the applicable federal or local regulations. Flammable
refrigerant used.
USER MANUAL AUTOMATIC SOFT SERVE ICE CREAM & FROZEN DRINK MAKER GSI1020
7
Know Your Ice Cream Maker
Control Panel
Warming Station Icon
Left Arrow
Texture
Control Bars Right Arrow
Power Icon
Functions
This product offers 6 preprogrammed functions to achieve the ideal consistency
for each frozen treat. When a function is selected, the default setting will
illuminate on the texture control bars. When you use a function for the first
time, we recommend trying the default setting without adjustments. Once
the cycle is complete, taste the results. To make the texture thicker, tap the right
arrow; to make it thinner, tap the left arrow.
Freezing Cylinder
Auger
Lid
Warming
Cup
Removable
Drip Tray
Warming
Station
Topping
Dispenser
Toppings
Chute
Control Panel
Cone
Holder
Fill Port
Warming
Plate
Know Your Ice Cream Maker
Fill Port
Cover
Lever
FOR CUSTOMER SERVICE VISIT WWW.GOURMIA.COM
8
Before First Use
1
2
2
1
Order of Assembling and Disassembling
the Freezing Cylinder and Fill Port
Before First Use
1. Remove all packaging materials from the unit.
2. Wash the fill port, all topping dispenser parts, and the lid in warm, soapy
water, or wash in the dishwasher. Dry thoroughly.
3. Run the Rinse Cycle to wash the auger and freezing cylinder. See Running
the Rinse Cycle on page 14 for detailed instructions.
IMPORTANT:
This unit utilizes a compressor that must be set upright in order to
function properly. Before using the appliance, ensure the appliance
was upright for at least 2 hours. When storing the appliance, It is
recommended keep it in an upright position.
To Assemble: To Disassemble:
1. First slide in the freezing
cylinder.
2. Then insert the fill port.
Before disassembly, wait 10
minutes for the cylinder to defrost.
1. Lift out the fill port.
2. Slide out the freezing cylinder.
USER MANUAL AUTOMATIC SOFT SERVE ICE CREAM & FROZEN DRINK MAKER GSI1020
9
Assembling Your Ice Cream Maker
Assembling Your Ice Cream Maker
Round
Socket
Back
Front
Round
Stud
1. Hold the freezing cylinder with the
round socket facing upward, and
slide towards the back of the unit.
3. Hold the auger with its back
toward the unit and slide the auger
through the freezing cylinder into
its position.
5. Rotate the lid clockwise so the
locked arrow reaches the upside-
down arrow and locks into place.
Note: The unit will not operate without
the lid in the correct position.
2. Insert the fill port into the top
of the unit with the round stud
facing downward.
4. Position the lid so the unlocked
arrow icon aligns with the upside-
down arrow on the front of the
unit.
6. Slide the removable drip tray into
place at the base of the unit.
FOR CUSTOMER SERVICE VISIT WWW.GOURMIA.COM
10
Using Your Ice Cream Maker
Using Your Ice Cream Maker
The following general instructions apply to every function:
1. Place the unit on a stable, level surface.
2. Plug the unit into an outlet.
3. Tap the power icon.
4. Prepare your mixture.
WARNING: This appliance cannot process any solid or dry ingredients.
Any solid or large ingredients including ice and frozen fruit must be pureed or
liquefied before pouring into the fill port. Do not use this appliance to crush or
grind food or ice.
5. Lift the fill port cover and pour the mixed ingredients into the opening.
Note: The MAX fill line for this unit is displayed on the lid. DO NOT overfill.
6. Tap a function. The freezing process will begin.
Note: The texture control bars will light up at its default setting. If you wish to
adjust the texture, tap the right or left arrows. See Texture Control on page 7 for
detailed instructions.
Note: You can adjust the texture level mid-cycle.
7. When your selected texture is reached, the corresponding texture control
bars will be lit in solid blue. The unit will beep, indicating that your frozen
treat is ready and the Keep Cold Function has started. See Keep Cold
Function below. To dispense, place your cone or cup below the lever and
gently pull the lever down.
Note: If you want to use larger cones or cups, you can remove the drip tray.
8. Once all the contents of the freezing cylinder have been dispensed, turn
off the unit by pressing the power icon.
Keep Cold Function:
The Keep Cold Function automatically begins once your frozen treat is ready,
and will continue running for 3 hours.
• The Keep Cold Function can be disabled by powering off the unit.
• After 3 hours, the unit will turn off automatically.
• You can adjust the texture at any time during the Keep Cold Function.
Note: When making ice cream, do not run the Keep Cold Function for more
than 1 hour to ensure the best texture.
USER MANUAL AUTOMATIC SOFT SERVE ICE CREAM & FROZEN DRINK MAKER GSI1020
11
Using Your Ice Cream Maker
Using the Warming Station
The warming station is intended to keep preheated toppings warm, not for
cooking or preparing toppings.
1. Preheat your topping and pour it into the warming cup.
2. Tap the warming station icon; the icon will turn and stay red while
warming.
3. Place the warming cup on the heating plate of the warming station.
WARNING: The Warming plate and warming cup will be hot! Use caution when
handling the warming cup. DO NOT touch hot surfaces! DO NOT allow children
near the warming station when in use .
Suggested Warm Toppings:
Suggested warm toppings include hot fudge, caramel sauce, butterscotch
sauce, and fruit-based sauces like strawberry, blueberry and raspberry.
Using the Toppings Dispenser
1. Remove the topping dispenser lid and fill
the topping dispenser with the topping of
your choice.
2. Position the topping dispenser in its
compartment on the left side of the unit.
3. Place your cone or cup below the topping
chute and turn the knob.
Note: Some toppings may be too large for the topping
dispenser and will need to be chopped before using.
DO NOT use full-size chocolate chips or candy.
Note: Empty the topping dispenser before storing.
Suggested Toppings:
Suggested toppings include mini candy-coated
chocolates, mini chocolate chips, sprinkles, and
chopped nuts.
Note: The toppings
dispenser can come
apart for cleaning.
Topping
Dispenser Lid
Knob
Topping
Chute
FOR CUSTOMER SERVICE VISIT WWW.GOURMIA.COM
12
Using Your Ice Cream Maker
Sugar and Alcohol Guidelines
When using the SLUSH and SPIKED functions, If there’s not enough sugar or
too much alcohol, your slush won’t freeze properly. To get the perfect slush
every time, make sure your mixture has at least 4% sugar and not more than
16% hard alcohol (35%).
Sugar Guide:
For every 8 ounces (240 ml), ensure a minimum of 8 grams of sugar.
Sugar free slush hack:
Typical sugar substitutes do not work well in frozen drink options. If you would
like to create a sugar free frozen drink, we suggest purchasing liquid allulose,
which crystalizes like sugar in frozen confections.
Alcohol Guide:
When using the SPIKED function and adding alcohol to your recipe, your
mixture should include at least 2.8% alcohol. If it’s over 33% alcohol it won’t
freeze.
E.g. for a recipe that is 3 cups (24 ounces) total, the maximum alcohol content
is 1 cup (8 ounces).
Most wines and beers are under this limit. Some fortified wines might exceed
this limit. If your mixture exceeds the limit, dilute it with any non-alcoholic
beverage like juice, water, seltzer, or soda.
Low Sugar / Motor Jam Alert:
The three left texture control bars
flashing is a low sugar alert. Add
more liquefied sweetener and tap the
function to restart.
Texture Control Bar Alerts
High Alcohol / Empty Alert:
The three right texture control bars
flashing is an alert that your ingredients
have a high alcohol content, or the unit
is running on empty. Add more liquid
and tap the function to restart.
Note: DO NOT overfill. If the mixture reaches or is close to the MAX fill line,
dispense some of the mixture before adding more liquid.
USER MANUAL AUTOMATIC SOFT SERVE ICE CREAM & FROZEN DRINK MAKER GSI1020
13
Recipes
Recipes
Function
Recipe
Ingredients
Freeze
Time
Servings
SOFT
SERVE
Vanilla
Soft
Serve
• 2 cups whole milk
• 1 cup heavy cream
• ¾ cup sugar
• 1 tablespoon vanilla extract
• ⅛ teaspoon Diamond Krystal kosher
salt OR ¹⁄₁₆ teaspoon (equal to 1
pinch) Morton’s, sea, or table salt
35 minutes 2 pints /
8 small
cones
SLUSH Fresh
Juice
Slush
• 4 cups fresh juice (Orange, cranberry,
pomegranate, grape, lemonade, etc.)
20 minutes 4 servings
SPIKED Frosé
• 2 cups rosé wine
• 1 cup frozen strawberries, thawed and
pureed in a blender or food processor
• ⅛ cup lemon juice
• 2 tablespoons sugar
28 minutes 4 servings
MILK
SHAKE
Vanilla
Milkshake
• 2½ cups whole milk
• ½ cup heavy cream
• ½ cup granulated sugar
• 1 tablespoon vanilla extract
18 minutes 4 servings
FRAPPE Coffee
Frappé
• 1 cup half & half (or ½ cup heavy
cream and ½ cup whole milk)
• 2 cups black coffee
• 1/₃ cup granulated sugar
• 1 teaspoon vanilla extract
18 minutes 4 servings
SORBET Fruit
Sorbet
• 4 cups frozen fruit, thawed and
drained (watermelon, mangos,
pineapples, raspberries, etc.)
• ¼ cup sugar (or more to taste)
• ¼ cup water (or juice from thawed fruit)
• 1 tablespoon lemon or lime juice
Using a blender or food processor, puree
all ingredients. Strain if desired.
30 minutes 2 pints
Freeze time may vary based on the ingredients and room temperature. The
freeze times below are a starting point. Adjust as needed for desired texture.
Note: For best results, it is best to ensure ingredients are chilled before using.
IMPORTANT: Mix all ingredients together before using.
See Using Your Ice Cream Maker on page 10 for detailed instructions.
FOR CUSTOMER SERVICE VISIT WWW.GOURMIA.COM
14
QR Code to Download Recipe Book
QR Code to Download Recipe Book
Running the Rinse Cycle:
The rinse cycle cleans the unit’s
internals. Follow the instructions
below to run the rinse cycle.
1. Wait 30 minutes after using the
appliance to ensure the rinse
water won’t freeze.
2. Pour warm water, or warm water
premixed with dishwashing
liquid, into the fill port.
3. Press and hold the SORBET
function. The SORBET light will
flash, and the texture control
bars will move in a back and
forth pattern.
4. Tap the SORBET function to
turn off the rinse cycle at any
time. The cycle will run for 5
minutes if not stopped manually.
Cleaning:
1. Unit and control panel: Wipe
gently with a damp cloth and
dry. Never use abrasives or
immerse in water.
2. Topping chute: remove the
topping dispenser and reach
into the opening of the topping
chute with a thin, damp bottle
brush or a damp cloth. Leave the
topping chute exposed to air
after cleaning and allow it to dry
before storing or next usage.
3. All removable parts are top
rack dishwasher safe, or can be
washed by hand in warm soapy
water.
Note: To remove the freezing cylinder,
wait 10 minutes for the freezing cylinder
to defrost, then lift out the fill port and
remove the freezing cylinder.
WARNING:
NEVER immerse cord, plug, or ice cream maker in water
or any other liquid.
Cleaning & Maintenance
For more recipes, scan the QR Code to download the GSI1020 Recipe Book
Scan to
Download
USER MANUAL AUTOMATIC SOFT SERVE ICE CREAM & FROZEN DRINK MAKER GSI1020
15
Troubleshooting
Troubleshooting
Problem Solution
Your recipe isn’t
dispensing
Cause: Your mixture is too thick.
Add some liquid to your mixture and lower the texture level.
The right three
texture control
bars are flashing.
Possible Cause 1:
Your unit is running on empty.
Solution: Add more of your mixture. Tap a function to restart.
Possible Cause 2:
Your ingredients have a high alcohol content.
Solution: Add more liquid to dilute the alcohol levels. Tap the
function to restart.
Note: Check that your mixture is not filled past the MAX fill
line before you add any ingredients. If yes, dispense some of
your mixture. DO NOT overfill.
The left three
texture control
bars are flashing.
Cause: Low sugar / motor jam alert.
Add more liquefied sweetener. Tap a function to restart.
The lid does not
close properly.
Cause: The freezing cylinder is not fully inserted into the unit.
Keep the freezing cylinder inserted. Insert and attach the
auger, then rotate and jiggle the auger until the freezing
cylinder is fully inserted.
The unit stops
operating and
returns to stand-
by mode.
Cause: The motor is stuck.
Possible Solution 1: Add more liquified sweetener and wait
10 minutes for frozen ingredients to defrost. Tap a function
to restart.
Possible Solution 2: Dispense the mixture, ensure nothing
solid is blocking the auger and that all parts are assembled
correctly.
Toppings aren’t
dispensing.
Cause: The topping dispenser or topping chute is clogged.
Clean the topping dispenser and/or the topping chute to
remove any large or melted particles.
The freeze
function isn’t
starting, but the
lights are on.
Cause: The lid is not properly placed.
Turn the lid counterclockwise to remove it, and replace it in
the locked position.
FOR CUSTOMER SERVICE VISIT WWW.GOURMIA.COM
16
Warranty and Service
Warranty and Service
This is a one year Limited Warranty and requires proof of purchase from
an authorized seller. It is applicable to the original purchaser only and is
not transferable to a third party user. Repair or replacement of defective
parts is solely at Gourmia’s discretion. In the event that repair isn’t possible,
Gourmia will replace the product/part. If product repair/replacement won’t
suffice, Gourmia has the option of refunding the cash value of the product or
component returned.
Product defects not covered under the Warranty provisions include normal
wear and damage incurred from use or accidental negligence, misuse of
instruction specifications or repair by unauthorized parties. Gourmia is
not liable for any incidental or consequential damages incurred by such
circumstances.
Only valid within the United States.
Register your product at
www.gourmia.com/warranty
We’d love to hear from you!
[email protected] | 888.552.0033
Mon-Thu 9:00 a.m. to 6:00 p.m. ET
Fri 9:00 a.m. to 3:00 p.m. ET
Languages: English, Spanish, French
