Pantum PT2AB1A Series
(BP5200 Series)
Monochrome Laser Printer
I
Preface
Welcome to the Pantum Series products!
We heartily appreciate your using of Pantum Series products!
To protect your vital interests, please carefully read the following statements.
For more information, please visit our official website (
www.pantum.com).
Legal Notice
Trademark
Pantum and Pantum logos are registered trademarks of Zhuhai Pantum Electronics Co.,Ltd.
Microsoft
®
, Windows
®
, Windows Server
®
and Windows Vista
®
are trademarks registered by
Microsoft Corporation in the United States or other countries/regions.
Apple, AirPrint, Mac, and macOS are trademarks of Apple Inc., registered in the U.S. and other
countries.Use of the Works with Apple badge means that an accessory has been designed to work
specifically with the technology identified in the badge and has been certified by the developer to
meet Apple performance standards.
The Mopria™ word mark and the Mopria™ Logo are registered and/or unregistered trademarks of
Mopria Alliance, Inc. in the United States and other countries. Unauthorized use is strictly
prohibited.
The Mopria™ word mark and the Mopria™ Logo are registered and/or unregistered trademarks of
Mopria Alliance, Inc. in the United States and other countries. Unauthorized use is strictly
prohibited.
The Bluetooth
®
word mark and logos are registered trademarks owned by Bluetooth SIG,Inc. and
any use of such marks by Zhuhai Pantum Electronics Co., Ltd. is under license. Other trademarks
and trade names are those of their respective owners.
Wi-Fi Direct,Wi-Fi Protected Setup(WPS),WPA,WPA2,WPA3 and Wi-Fi Protected Access are marks
of the Wi-Fi Alliance.
The ownership to the names of the software in this User Guide belongs to their respective
companies in accordance with corresponding license agreement, and they are referred for
instructions only.
All other product and brand names herein may be the registered trademarks, trademarks or service
marks of their respective owners, and they are referred for instructions only.
Copyright
The Copyright of this User Guide is owned by Zhuhai Pantum Electronics Co., Ltd.
It is prohibited to copy, translate, modify and transmit this User Guide by any means or in any form
without the prior written consent of Zhuhai Pantum Electronics Co., Ltd.
Version: V1.1
II
Disclaimer
For a better user experience, Zhuhai Pantum Electronics Co., Ltd. reserves the right to make
changes to the User Guide. The information contained herein is subject to change without notice.
Users are responsible for any damages arising from failing to follow this User Guide. Meanwhile,
except the express warranty made in the product maintenance manual or service commitment,
Zhuhai Pantum Electronics Co., Ltd. does not make any express or implied warranty or guarantee
to this User Guide (including composing or words).
Using this product to copy, print, scan certain documents or images or make other forms of
operations may be prohibited by the local laws. If you are uncertain about the legality of using this
product for certain documents or images, you should consult your legal advisor in advance.
III
Safety Precautions
Disconnect the power supply
The product should be placed close to or easily accessible to power sockets, so as to allow easy
disconnection of power supply!
Laser Safety
The laser radiation is harmful to the human body. Since laser components are completely sealed in
the printer, laser radiation will not leak. To avoid laser radiation, please do not randomly
disassemble the printer!
Caution – Use of controls or adjustments or performance of procedures other than those specified
herein may result in hazardous radiation exposure.
The printer follows the provisions of Class 1 laser products under CFR standard.
The printer has a Class 3B laser diode, which has no laser radiation leakage among laser
components.
The laser components shall complies with the requirements of: U.S. Code of Federal Regulations,
21 CFR 1040, IEC 60825-1.
The following label is attached to the laser components inside the printer:
IV
Safety Warning
Please note the following safety warnings before using the printer:
Warning
There is high-voltage electrode inside the printer. Before
cleaning the printer, make sure the power is turned off!
Plugging and unplugging the power cord plug with a wet
hand can result in an electric shock.
The fuser unit is hot when and after printing. Touching
the fuser unit (the shaded area as shown) may cause
burns!
The fuser unit is attached with a high temperature
warning label. Please do not remove or damage this
label.
V
Precautions
Precautions before Using the Printer:
1. Read and understand all instructions;
2. Familiarize yourself with the basic principles associated with operating electrical appliances;
3. Comply with all warnings and instructions marked on the equipment or specified in the manual
supplied with the equipment;
4. If the operating instructions conflict with the safety information, please refer back to the safety
information, as you may have misunderstood the operating instructions. If you cannot resolve the
conflicts, please call the Customer Service Hotline or contact a service representative for help;
5. Before cleaning the equipment, remove the power cord from the AC power supply outlet. Do not
use liquid or aerosol cleaners;
6. Please make sure that the equipment is put on a stable desktop surface to avoid serious
damage caused by the falling of the equipment;
7. Do not put the equipment near a radiator, an air conditioner, or a ventilation pipe;
8. Do not put any articles on the power cord. Do not put the equipment at the place where its power
cord could be stepped on by people;
9. Outlets and extension cords must not be overloaded. This may reduce performance and could
result in fire or electric shock;
10. Do not allow pets to chew on the AC power cord or the computer interface cable;
11. Do not allow sharp objects piercing equipment slot, so as to avoid contact with the
high-voltage device, which otherwise may result in fire or electric shock. Take care not to spill
liquids onto the equipment;
12. Do not disassemble the equipment so as to avoid the risk of electric shock. Necessary repairs
may only be carried out by professional maintenance personnel. Opening or removing the cover
could result in an electric shock or other potential hazards. Incorrect disassembly and assembly
could also result in an electric shock during future use;
13. If any one of the following occurs, disconnect the equipment from the computer and pull out
the power cord from the AC wall socket and contact a qualified member of the service personnel
for maintenance:
• Liquid has been spilled into the equipment.
• The equipment has been exposed to rain or water.
• The equipment falls, or the cover is damaged.
• Significant changes in the equipment’s performance.
14. Only adjust the control mentioned in the instructions. Incorrect adjustment of other controls
may result in damage and mean that professional maintenance personnel need to spend more
time fixing it;
15. Do not use the equipment in a thunderstorm so as to avoid the risk of an electric shock. If
possible, pull out the AC power cord during a thunderstorm;
16. If you continuously print multiple pages, the surface of the tray will become very hot. Take care
not to touch this surface, and keep children away from this surface;
17. The signal wire of the device connected with the printer can not be connected to the outdoors;
18. Please ensure timely ventilation in case of a prolonged use or printing huge amounts of
documents in a poorly ventilated room;
VI
19. In standby status, the product will automatically enter into the power saving (sleep) mode if it
does not receive any job order for a while (such as 1 minute); and it can realize zero power
consumption only if it has not been connected with any external input power supply;
20. As the Class I equipment, the product must be connected to the power supply outlet with
protective grounding line when using;
21. This product should be placed according to the shipping marks on the product package box
during delivery;
22. This product is a kind of low-voltage equipment. When using this product below the specified
voltage range,please refer to the product precautions or call Pantum Aftersales Service Centre, if
the toner comes off the printed contents, or the equipment starts slowly;
23. This product is sold as a complete machine. The consumers can go to Pantum Aftersales
Service Centre to purchase parts they need. If the product sold is inconsistent with the package list,
please go to the specified Aftersales Service Centre to solve the problem;
24. Install this product in a place with the temperature between 10°C and 35°C and the relative
humidity between 20% and 80%;
25. The power consumption of the product with wireless function is 5.00W / without wireless
function is 2.00 W in networked standby if all wired network ports are connected and all wireless
network ports are activated.
26. The device for operation in the band 5150–-5350 MHz is only for indoor use to reduce the
potential for harmful interference to co-channel mobile satellite systems.
27. RF Radiation Exposure Statement Caution: To maintain compliance with the RF exposure
guidelines, place the product at least 20cm from nearby persons.
28. To avoid the danger of fire or electric shock, please only use the power cord provided with this
product or authorized replacements approved by the manufacturer.
29. The power cord provided with this product is intended for this product only. Do not use it with
other devices as it may cause fire, electric shock, or other injuries.
30. Do not use flammable sprays or combustible solvents near or inside the machine. Additionally,
do not place them near or inside the machine as it may cause fire or electric shock.
31. Please keep this User Guide properly.
VII
Legal Information
This symbol indicates that, at the end of your product’s life, it must not be discarded
as domestic waste. Instead, you should dispose of your used equipment at a
designated collection point for the recycling of waste electrical and electronic
equipment. Ref: EU Directive 2002/96/EC on Waste Electrical and Electronic
Equipment (WEEE). Please contact your distributor / supplier for further information.
This product is suitable for indoor use only.
European Community (EC) directives conformity
This product complies with the protection requirements of EC directives 2014/30/EU
and 2014/35/EU on the approximation and harmonization of the laws of the Member
States relating to electromagnetic compatibility and safety of electrical equipment
designed for use within certain voltage limits.
Radio Equipment directive 2014/53/EU only for products with wireless function.
The manufacturer of this product is: Zhuhai Pantum Electronics Co., Ltd., Building
02,06 and 08,No.888 Shengping Avenue, Pingsha Town, Zhuhai City, Guangdong
Province, 519000 PR China.
A declaration of conformity to the requirements of the Directives is available upon
request from the Authorized Representative.
This product satisfies the Class B limits of EN 55032 / EN 55035 and safety
requirements of EN 62368-1.
VIII
Table of Contents
01Before Using the Printer .................................................................................................................. 1
Product View ................................................................................................................................. 1
Control Panel ................................................................................................................................. 4
02Paper and Print Media ..................................................................................................................... 6
Paper Specification ...................................................................................................................... 6
Loading Paper ............................................................................................................................... 7
Install the multipurpose feed tray ........................................................................................ 7
Installing automatic tray ....................................................................................................... 9
Installing optional tray ........................................................................................................ 12
03Driver installation and uninstallation ............................................................................................ 14
Driver Setup ................................................................................................................................. 14
One-click Installation(For Windows and macOS) ............................................................. 14
Plug and Play installation ................................................................................................... 15
Uninstall Driver ............................................................................................................................ 16
Method to uninstall driver under macOS .......................................................................... 16
04Wired network setup (applicable to wired network models) ...................................................... 17
Set IP Address ............................................................................................................................. 17
Automatic Setting ............................................................................................................... 17
Manual Setting .................................................................................................................... 17
05Wireless network setup (applicable to Wi-Fi models) ................................................................. 18
How to disable the Wi-Fi network connected ................................................................... 18
06 Web server ..................................................................................................................................... 19
Visit the embedded Web server ................................................................................................. 19
07Print ................................................................................................................................................. 20
Print Function .............................................................................................................................. 20
Automatic Two-Sided Printing ................................................................................................... 21
Mute Printing ............................................................................................................................... 23
08Routine Maintenance ..................................................................................................................... 25
Cleaning the Printer .................................................................................................................... 25
Toner cartridge and drum component component maintenance ........................................... 28
About toner cartridge and drum component component ................................................ 28
Replace toner cartridge and drum component ................................................................. 29
Installing and removing the optional tray ................................................................................. 34
Installing optional tray ........................................................................................................ 34
Removing the optional tray ................................................................................................ 35
IX
Updating the optional tray status ...................................................................................... 36
09Troubleshooting ............................................................................................................................. 38
Cleaning Jammed Paper ............................................................................................................ 38
Paper jam of auto feed tray ............................................................................................... 38
Paper jam of manual feed tray .......................................................................................... 40
Middle jam ........................................................................................................................... 41
Paper jam of multipurpose feed tray ................................................................................. 44
Duplex Unit Jam .................................................................................................................. 46
Paper jam of optional tray .................................................................................................. 47
Software Failure .......................................................................................................................... 50
Common Troubleshooting ......................................................................................................... 51
Common Problems ............................................................................................................. 51
Image Defects ..................................................................................................................... 52
10Product Specifications .................................................................................................................. 55
Overview of the Specifications .................................................................................................. 55
1
01Before Using the Printer
Product View
Side view
1
Output Bin
For storing the printed paper.
2
Control Panel
Indicate printer status to conduct set operation.
3
Output Tray
To prevent the printed paper from falling.
4
Front Cover
To open the front cover to take out the laser toner cartridge.
5
Multipurpose feed tray
For placing media to be printed in multi-purpose tray.
6
Power switch
Turn the power on or off and press this button under Ready state
to enter energy-saving mode.
Press and hold this button for more than 2s to turn the printer
power off.
7
Automatic Feeder Tray
For placing mediums that are printed in auto feed tray.
8
Paper width guide of
multi-purpose tray
Slide paper deflector to adapt to paper width.
2
9
Paper length guide of
multi-purpose tray
Adjust the paper length guide to match the paper length.
10
NFC (Near Field
Communication) label
Touch this label on mobile device to download or start Pantum
printer App and connect Wi-Fi Directly.
11
Front cover button of printer
For opening and closing the front cover of the printer.
12
Paper width guide of tray
Slide paper width deflector to adapt to paper width.
13
Paper length guide of tray
Slide paper length deflector to adapt to paper length.
14
Clip of extended tray of the
paper tray
For adjustment of length extension of the tray .
Rear View
1
USB Interface
For connecting product to computer with USB cable.
2
Network Interface
For connecting product to network with network cable.
3
Power Interface
For connecting product to power with power cord.
4
Rear Cover
For paper release when it gets jammed.
5
Duplex Printing
Unit
For paper feed at duplex printing and paper release when paper gets jammed
at duplex printing.
Note:• Printer appearance may differ because of various models and functions, so the schematic
diagram is only for your reference.
3
Optional tray
1
Optional tray
For placing media to be printed in optional tray.
2
Paper width guide of tray
Slide paper width deflector to adapt to paper width.
3
Paper length guide of tray
Slide paper length deflector to adapt to paper length.
4
A5/A6 stopper
Install the stopper to match the A5 L/A6 paper size.
Note: • The printer can support up to two optional trays.
• If you want to buy optional trays, please contact the local dealer who has purchased the printer.
• Printer appearance may differ because of various models and functions, so the schematic
diagram is only for your reference.
• If you need to print A5 L, A6 size, please install A5/A6 stopper on the tray first. For installation,
please refer to the Quick Installation Guide for optional accessories.
• A5/A6 stopper is not available separately, please keep it properly.
4
Control Panel
The layout of the printer control panel is shown below:
No.
Name
Functions
1
LCD Display
Display operation interface and product information.
2
Wi-Fi indicator/save toner
indicator
Indicate Wi-Fi connection status (applicable to Wi-Fi model only).
Indicate the on/off of save toner function
3
Toner cartridge/status
indicator
Indicate the status of toner cartridge and printer
4
Menu
Open the main menu of control panel.
5
OK
Confirm the selection on screen.
6
UP
Scroll through the menus and options .
For menu items need to input, change the numeric value by cycle
accumulating.
7
Down
Scroll through the menus and options .
For menu item needs to be input, shift the entry positions from left
to right, for example, IP address entry.
8
Back
Return to the previous menu.
9
Wi-Fi key/save toner key
Short press Wi-Fi button to turn on direct Wi-Fi connection of the
printer and automatically print out "Mobile Device Wi-Fi Connection
Wizard" page (for models with Wi-Fi function only).
Long press Wi-Fi button for over 2s to start WPS when Wi-Fi is not
5
connected or to disconnect Wi-Fi when it has already been
connected (for models with Wi-Fi function only).
Open save toner function(applicable to non-Wi-Fi model only).
10
Cancel
Execute cancel operation.
6
02 Paper and Print Media
Paper Specification
Automatic
Feeder Tray
Media Type
Plain paper(70 105g/m²),thin paper(60 70g/m²),thick Paper(105
120g/m²),Transparent film,Recycled Paper
Media size
A4, Letter, Legal, Folio, Oficio, Statement, Executive, JIS B5, ISO B5, A5,
A5 L, A6, B6, 16K, Big 16K, 32K, Big 32K, Custom
Media weight
60 120 g/m²
Maximum
capacity of
the tray
250 pages (80 g/m²)
Multipurpose
feed tray
Media Type
Plain paper(70 105g/m²),thin paper(60 70g/m²),thick paper(105
120g/m²),Carton paper,Label paper, Envelope,Thicker
Media size
A4, Letter, Legal, Folio, Oficio, Statement, Executive, JIS B5, ISO B5, A5,
A5 L, A6, B6, Monarch Env, DL Env, C5 Env, NO.10 Env, C6 Env,
Japanese Postcard, Postcard, ZL, 16K, Big 16K, 32K, Big 32K,
Yougata4, Younaga3, Nagagata3, Yougata2, Custom
Media weight
60 200 g/m²
Maximum
capacity of
the tray
60 pages(80 g/m²)
Optional Tray
1/2
Media Type
Plain paper(70 105g/m²),thin paper(60 70g/m²),thick Paper(105
120g/m²),Recycled Paper
Media size
A4, Letter, Legal, Folio, Oficio, Statement, Executive, JIS B5, ISO B5, A5,
A5 L, A6, 16K, Big 16K, Custom
Media weight
60 120 g/m²
Maximum
capacity of
the tray
550 pages(80 g/m²)
7
Note: • 80 g/m² standard paper is recommended for this printer.
• It is not recommended to use special paper extensively, which may affect the service life of the
printer.
• The print media that does not meet the guidelines listed in this User Guide may result in poor
print quality, increased paper jam and excessive wear of the printer.
• Properties such as weight, composition, texture and humidity are important factors affecting the
printer performance and output quality.
Please note the following matters when selecting the print media:
1. Desired print effect: The print media selected should meet the requirement of the print tasks.
2. Surface smoothness: The smoothness of the print media may affect the sharpness of the print
outcome.
3. Some print media may meet all the use guidelines contained herein, but they still can not bring
satisfactory effect. This may be due to incorrect operation, inappropriate temperature and humidity,
or other factors beyond the control of Pantum. Before purchasing large quantities of print media,
make sure that the print media meets the specifications specified in this User Guide.
Loading Paper
Install the multipurpose feed tray
1. Open the multipurpose feed tray.
8
2. Slide the paper guide of the multipurpose feed tray to match both sides of the paper. Do not
apply excessive force; otherwise, paper jamming or tilting may occur.
3. Unfold the stack of paper for feeding to avoid jamming or feeding error, place the side of paper
to be printed upwards into the automatic feed tray. The multipurpose feed tray can hold up to 60
pieces of 80g/m² paper.
9
4. Place the printing media flatly into multipurpose feed tray with both hands.
5. aise the output tray to avoid the printed paper from slipping and falling, or immediately remove
the printed document after the printing is complete.
Note: • Place the side of paper to be printed upwards into the multipurpose feed tray and ensure top of
the paper enters the tray first.
• After printing, please take out printed papers output from printer immediately. Stacked papersor
envelops will lead to paper jam or wrapped paper.
Installing automatic tray
1. Slide out the automatic feeder tray from the printer.
10
2. Slide the clip of extended tray of auto feed tray, paper length deflector and paper width deflector to
the slot suitable for paper size, in order to match paper length and width.
Note: • Do not overly squeeze the "paper length guide" and "paper width guide", otherwise it could
easilylead to deformation of paper.
3. Before loading paper, please unfold the stacked paper to avoid a paper jam or feed error, and
then load the paper into the tray print-side down.The automatic feeder tray can be loaded up to 250
pages, 80g/m² paper.
11
4. Raise the output tray to avoid the printed paper from slipping and falling, or immediately remove
the printed document after the printing is complete.
Note: • It is recommended that you raise the output tray to prevent the paper from slipping and falling
afterprinting. If you choose not to raise the output tray, we recommend that you immediately
remove the printed paper from the printer.
• If more than 250 pages (80 g/m²) are put inside the auto feed tray at one time, paper jam or
paper feed failure will be led to.
• If carrying out single-sided printing, please make sure that the side to be printed (the blank side)
is face down.
12
Installing optional tray
Note: • For the installation of optional trays, please refer to “Installing optional tray” or the Installation
Guide supplied with the optional trays.
• Before you use it, please remove the A5/A6 stopper before loading paper.
1. Pull out the optional tray completely from the printer.
2. Slide the paper length guide and paper width guide to the slot suitable for paper size, to match
paper length and width.
Note: • Do not overly squeeze the “paper length guide” and “paper width guide”, otherwise it could easily
lead to deformation of paper.
• To load Legal size paper, press inwards the Release button at the rear end of the tray and pull
out the rear end of the tray to lengthen the tray.
13
3. Before loading paper, please unfold the stacked paper to avoid a paper jam or feed error, and
then load the paper into the tray print-side down. An optional tray can hold up to 550 pieces of
80g/m² paper.
4. Raise the output tray to avoid the printed paper from slipping and falling, or immediately remove
the printed document after the printing is complete.
Note: • If more than 550 pieces of paper (80g/m²) are put inside the optional tray at one time, it will lead
to paper jam or paper feed failure.
• For single-sided printing, please make sure that the side to be printed (the blank side) faces
down.
14
03 Driver installation and uninstallation
Driver Setup
This device supplies driver setup applications for Windows and macOS. We recommend One-click
installation, which helps you install the driver automatically in a faster and easier way. Should you
encounter trouble when using the One-click installation, you may try more setup methods.
Note:
• Driver installation interface may differ because of different models and functions, so the
schematic diagram is only for your reference.
One-click Installation(For Windows and macOS)
One-click installation offers installation options via "Wi-Fi", "USB", and "Wired Network". You may
select the one you're familiar with the most according to the connection methods supported by
your printer.
Connect printer via USB cable
1.
Connect the printer to computer via USB cable, power the printer and computer on.
2. Insert the accompanying installation disk into the computer CD drive, or log in to Pantum official
website (
www.pantum.com) to download the drive.
Note:• Some computers may be unable to auto play the CD beacase of system configuration. Please
double click "Computer" icon, find "DVD RW driver", then double click "DVD RW driver" to run the
installation procedure.
3. Read and agree to the terms contained in the End User License Agreement and the Privacy
Policy, click the “Next” button in the lower right corner of the interface to enter the driver
installation interface.
4. For Windows, follow Step 5. For macOS, enter PC password before proceeding to Step 5.
15
5. The setup will start when you click on "One-click installation" under USB. The setup may take a
while, depending on your PC configuration. Please wait.
6. After the installation, click "Print &Test Page" button. If your printer prints the test page
successfully, it means that you have installed the driver correctly.
Note: • You can put your mouse cursor in the "One-click installation" button to check the popup
information in order to confirm if the current printer is the one you need to install through IP
address before you click the button.
Plug and Play installation
You can complete the driver installation via the "plug and play" function. The specific steps are as
follows:
Note:• Plug-and-Play supported system: Windows 10
1. Connect the printer to the computer via a USB cable, and the driver will be automatically
installed without CD/DVD.
Note:• Make sure that the printer and computer are in a ready state.
• Make sure that the operating system is up to date and the network is connected.
2. You can go to the "View Devices and Printers" page to confirm whether the installation was
successful.
16
Uninstall Driver
Windows 7 is taken as the example in the following operation. The information on your computer
screen may differ because of multiple operating systems.
1. Click the Start menu of computer and then click All programs.
2. Click Pantum, and then Click Pantum XXX Series.
Pantum XXX Series where XXX represents product model.
3. Click uninstall to delete the driver according to instructions on uninstall window.
4. Restart computer after finishing unloading.
Method to uninstall driver under macOS
macOS10.14 is taken as the example in the following operation. The information on your computer
screen may differ because of multiple operating systems.
1. Click "Go" - "Applications" - "Pantum" - "Utilities" - "Pantum Un-install Tool".
2. Delete the driver as instructed in the pop-up Uninstall window.
3. Uninstall complete.
17
04 Wired network setup (applicable to wired
network models)
In case printers support wired network printing, they can be connected to network to control printer
to print in wired network mode.
Set IP Address
The IP address of the printer may be automatically obtained through DHCP function or set
manually.
Automatic Setting
DHCP automatic setting function is enabled by default on the printer.
1. Connect the printer to the network through a network cable and complete the startup
preparation work.
2. The printer will receive the IP address assigned by server automatically. It may take server
minutes to receive IP address under the influence of network environment.
You can check the IP address of printer by printing "Network setup page" out or check network
information by viewing the control panel of printer . If the IP address is not listed, please check
network environment and then try again after waiting for several minutes.
Note:• If DHCP server fails to assign IP address automatically, the printer will get the link-local address
assigned by printer automatically: 169.254.xxx.xxx.
Manual Setting
To set up IP address for printer through the control panel of printer manually
To set up IP address for printer through the embedded Web server manually
18
05Wireless network setup (applicable to Wi-Fi
models)
Wireless network connection type is divided into basic structure mode and Wi-Fi Direct mode.
Basic structure mode: connecting to a wireless device via router
1. Access point (wireless router)
2. Wireless network printer
3. Computer connecting to access point via wireless network
4. Computer connecting to access point via network cable
Wi-Fi Direct mode: wireless client is connecting to a printer with Wi-Fi
function
1. Wireless network printer
2. Wireless client is directly connecting to a wireless network printer
Wireless network setup tools
If your computer has been installed with a driver and had been connected to wireless network, but
the wireless network was changed, you can set it again with wireless network setup tools.
Preliminary preparations
1. Access point (wireless router).
2. A computer that has been connected to network.
3. A printer that has wireless network function.
Setup methods of wireless network setup tools
Take the wireless network setup tool in computer.
1) Windows system: Click the “Start menu” – “All programs” - “Pantum”
Product name –
“Wireless network setup tool”.
2) macOS system: click "Go" - "Applications" - "Pantum" - "Utilities" - "Wireless Network
Configuration Tool" on the computer Finder menu bar.
How to disable the Wi-Fi network connected
1. From printer control panel navigate to: “ ” -Network set-Wireless conf.-Station.
2.Select “Close” button and save.
19
06 Web server
You can manage printer setup via the embedded Web server.
Visit the embedded Web server
1. Turn on the power of printer and computer.
2. Connect the printer to network to ensure that the printer is connected to the network where the
computer is connected to
3. Input the IP address of printer in the address bar of Web browser to visit the Web server
imbedded in printer.
4. Click “Log in” option, input user name and password (the default user name is admin and the
initial password is 000000) and click “Log in”.
Note:• For safety reasons, you are suggested to change the default password, which can be
finished in the “User Management” interface.
20
07 Print
Print Function
You can set the print function through "Start"-"Devices and Printers"- select corresponding printer-
right click – set print function in "Printing preferences". Some functions are as follows:
Functions
Diagram
Automatic Two-Sided Printing
Collate Print
Reverse Print
N-in-1
Poster Print(for Windows Operation System
only)
Zoom Print
Booklet printing
Custom Size
21
Note: • Windows 7 is taken as example in the above description.
• You can realize poster printing feature by selecting 2x2 poster printing in multipage.
• You can enable Printing Preferences and click the Help button to view detailed function
description.
Automatic Two-Sided Printing
The printer supports automatic two-sided printing of plain paper. Paper size supported by the
automatic two-sided printing: A4,Letter, Legal, Oficio, Folio.
Note: • Trying the automatic two-sided printing may damage the printer if some paper media are not
suitable for automatic two-sided printing.
• Auto duplex printing does not support poster printing.
• Please refer to Chapter 2 for paper loading and type of mediums that can be printed via auto
feed tray.
Duplex printing unit setup
For the purpose of achieving the best printing result, you can set up the paper size of duplex
printing unit. As for duplex printing of A4 papers, the slide should be adjusted to the A4 position; as
for Letter, Legal, Folio and Oficio duplex printing, the slide should be adjusted to the Letter position.
Setup steps of duplex unit are:
1. Draw out duplex unit.
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2. Make the backside of duplex unit up.
3. Adjust paper size slide to A4 or Letter position to finish setting up.
4. Install the duplex unit in the printer.
23
How to carry out auto duplex printing
1. Open the print job to be printed from the application (such as a Notepad).
2. Select Print from the File menu.
3. Select printer of the corresponding model.
4. Single click “Preferences” for printing setup.
5. Select the “Duplex” in “Basic” tab and then select “Long Edge” or “Short Edge”.
6. Single click “OK” to finish printing setup. Click “Print” to realize auto duplex printing.
Mute Printing
If the Mute Printing is set, the printing noise will be reduced but the printing will slow down to some
extent.
The operating steps of mute printing are as follows (applicable to printers that are installed via
USB connection)
Windows 7 is taken as the example in the following operation. The information on your computer
screen may differ because of multiple operating systems.
1. Enter the “Start menu” – “Control Panel” –view “Devices and Printers”.
2. Right click printer and select “Printer properties” in the pull-down menu.
3. Enter the “Secondary Settings” option.
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4. Tick “Mute printing” and click “Ok” to finish setup.
5. Open the printing work from the App, select a printer of the corresponding model and then set up
printing according to needs.
6. Click “Print” to realize mute printing.
Note: • You may also set mute printing directly with the keys on control panel.
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08 Routine Maintenance
Note: • Printer appearance may differ because of different models and functions, so the schematic
diagram is only for your reference.
Cleaning the Printer
Note: • Please use mild detergents.
• Some parts of the printer may still be hot for a short period after use. When opening the
frontcover or rear cover to clean the parts inside the printer, please do not touch the parts in the
shaded area as shown in the following picture.
1. Use a soft cloth to wipe the outside of the printer clean.
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2. Open the front cover by pressing the front cover button, and take out the laser toner cartridge
along the guide rail.
Note: • When removing the toner cartridge, put the toner cartridge in a protective bag or wrap it with
thick paper to avoid direct light damaging the toner cartridge.
3. Clean the inside of the printer by gently wiping the shaded area, as shown in picture, with adry
and lint-free cloth.
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4. Wipe the LSU lens of printer gently with dry lint cloth.
5. Open the auto feed tray and wipe the pickup roller gently with dry lint cloth.
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Toner cartridge and drum component component
maintenance
About toner cartridge and drum component component
1. Application and maintenance of toner cartridge
Please use the original toner cartridge for better printing quality.
Please pay attention to the following items while using the toner cartridge:
• Do not take the toner cartridge out of its package unless it will be used immediately.
• Do not refill the toner cartridge without permission; otherwise, the damages caused will not be
included in the scope of warranty of the printer.
• Please place the toner cartridge in cool and dry places.
• Please do not place the toner cartridge near ignition sources, as the toner inside it is inflammable
and may cause fire.
• Please pay attention to toner leakage while it is taking out or disassembled. In case of toner
leakage, skin contact with toner or spattering into eyes or mouth, please wash it with clear water
immediately, or see a doctor if feeling unwell.
• Toner cartridge should be placed out of reach of children.
2. Service life of toner cartridge
• The service life of toner cartridge is depending on the toner quantity needed by printing.
• For printers with LCD control panel, normally-on orange toner cartridge indicator or “Ctg life
expired” displayed on LCD display means that the service life of toner cartridge has expired and a
new toner cartridge should be replaced to.
3. Service life of drum component
• For printers with LCD control panel, “DrumUnitLifeEnd” displayed on LCD display means that the
service life of drum component has expired and a new drum component should be replaced to.
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Replace toner cartridge and drum component
Note: Please pay attention to the following matters before replacing toner cartridge:
• Since there may be toner on the surface of toner cartridge, please pay attention while taking it
out to avoid spattering.
• Please place the toner cartridge taken out on paper to avoid large-scale spattering of toner.
• When installing, do not touch the surface of the toner cartridge, so as to avoid scratching it.
Toner cartridge replacement steps:
1. Power off the printer.
2. Open the front cover by pressing the front cover button, and take out the laser toner cartridge
along the guide rail.
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3. Press the blue button on the left side of drum component with left hand and lift the toner
cartridge handle with right hand at the same time to take the toner cartridge out.
4. Open the package of the new toner cartridge and hold the toner cartridge handle to shake it left
and right for 5 – 6 times, so that the toner inside can be uniformly dispersed.
5. Pull the seal out and take the toner protection cover out.
6. Install the drum component along the inner track to finish installing toner cartridge.
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7. Take the drum component with toner cartridge installed and install it inside the printer along the
inner track of printer to finish installing.
8. Close the front cover.
Drum component replacement steps:
1. Power off the printer.
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2. Open the front cover by pressing the front cover button, and take out the laser toner cartridge
along the guide rail.
3. Press the blue button on the left side of drum component with left hand and lift the toner
cartridge handle with right hand at the same time to take the toner cartridge out.
4. Open the package of new drum component, take the protection device of drum component, and
put the drum component on a horizontal table.
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5. Install the drum component along the inner track to finish installing toner cartridge.
6. Take the drum component with toner cartridge installed and install it inside the printer along the
inner track of printer to finish installing.
7. Close the front cover.
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Installing and removing the optional tray
Installing optional tray
This printer supports the use of optional trays, and can hold up to 2 optional trays. Each tray can
hold up to 550 pieces of 80g/m² paper.If you want to buy optional trays, please contact the local
dealer who has purchased the printer.
1. Turn off the printer.
2. Unplug the power cord from the electrical outlet, and then unplug the power cord from the
printer.
3. Unpack the optional tray, and then remove all packaging materials.
4. Make sure the printer body and optional trays are placed correctly, as shown in the figure below.
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5. Plug the power cord into the printer and turn on the power.
After installing the optional tray, you need to update the printer status again.
Note: • For precautions on loading paper, see “Paper and Print Media”.
• For the type of media to be printed with the optional tray, see the “Paper Specification”.
• For the installation of optional trays, please refer to the Installation Guide supplied with the
optional trays.
Removing the optional tray
1. Turn off the printer.
2. Unplug the power cord from the electrical outlet, and then unplug the power cord from the
printer.
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3. Lift the printer body with both hands and remove the optional trays.
After removing the optional tray, you need to update the printer status again (For how to update the
printer status, see
“Updating the optional tray status”).
Updating the optional tray status
Each time you install/remove the optional trays, you need to manually update the printer driver
status.Take Windows 7 as an example for this section.
1. Install the printer driver .
2. Enter the “Start menu” - “Control panel” - view “Device and Printer”.
3. Right-click the printer icon and select “Printer Properties” in the pull-down menu.
4. Enter the “Auxiliary Settings” option. to set the corresponding configuration options.
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5. Click “Refresh Now-Check Printer” - “OK/Apply” to update the printer status.
38
09 Troubleshooting
Please read this section carefully. It may help you to solve common problems encountered during
the printing process. If the problems persist, please contact Pantum Aftersales Service Centre.
Prior to handling common problems, first check that:
• The power cord is connected correctly and the printer is powered on.
• All of the protective parts are removed.
• The toner cartridge is installed correctly.
• The paper is correctly loaded into the tray.
• The interface cable between the printer and the computer is connected correctly.
• The correct printer driver has been selected and installed properly.
• The computer port is properly configured and is connected to the correct printer port.
Cleaning Jammed Paper
Paper jam of auto feed tray
1. Pull out the automatic tray.
39
2. Gently pull the jammed paper out.
3. After removing the jammed paper, reinsert the automatic tray into the printer; press the front
cover button to open and close the front cover, and the printer will resume printing automatically.
40
Paper jam of manual feed tray
1. Gently pull the jammed paper out.
2. After removing the jammed paper, reload paper into the multi-purpose tray; press the front cover
button to open and close the front cover, and the printer will resume printing.
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Middle jam
Note: • When papers jammed in the middle are taken out, please pay attention and do not touch the
shaded area shown below, in order to avoid burn.
1. Pull out the automatic tray.
42
2. Gently pull the jammed paper out.
3. Installing automatic tray.
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4. Open the front cover by pressing the front cover button on printer.
5. Take the laser toner cartridge out along the track. (For the purpose of preventing printing quality
from affecting by the exposure of photosensitive drum, please put the laser toner cartridge inside
the protection bag or warp it with thick paper).
6. Gently pull the jammed paper out.
44
7. After taking out papers jammed, install the laser toner cartridge again and close the front cover,
then the printer will recover printing.
Paper jam of multipurpose feed tray
Note: • When papers jammed in fuser unit are taken out, please pay attention and do not touch the
shaded area shown below in order to avoid burns.
1. Open the rear cover of the printer.
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2. Push down the handles on both sides. Lift the fuser release handles to open the fuser pressure
release unit
3. Gently pull the jammed paper out.
4. After taking papers jammed out, close the back cover and open the front cover and then the
printer will recover printing.
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Duplex Unit Jam
1. Remove the duplex printing unit from the back of the printer.
2. Remove the jammed paper from the duplex unit.
3. If the paper does not come out along with the duplex unit, open the tray and remove the jammed
paper directly from the bottom.
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4. After taking papers jammed out, install the duplex unit back and inspect other parts to the
product. If it can be ensured that there are no jammed papers, open and close the front cover and
then the printer will recover printing automatically.
Note: • After all papers jammed are taken out according to the above steps, close the front cover and
tidy the papers in paper tray, then the printer will recover to print automatically.
• If the printer still does not start printing, please check that all the jammed paper inside the
printer has been cleared.
• If you cannot remove the jammed paper yourself, please contact your local Pantum authorized
repair center or send the printer to the nearest Pantum authorized service center for repair.
• Printer appearance may differ because of various models and functions, so the schematic
diagram is only for your reference.
Paper jam of optional tray
1. Pull out the optional tray.
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2. Gently pull out the jammed paper.
3. After the jammed paper is removed, install the Auto Feed Tray into the printer. Open and close
the front cover. The printer will automatically reprint
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If paper cannot be seen in this area, stop and go to the next step:
1. Pull out the automatic tray.
2. Remove the jammed paper from the automatic tray.
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3. After removing the jammed paper, reinsert the automatic tray into the printer, and the printer will
resume printing automatically.
Software Failure
Problem
Solution
The printer icon does not appear in the
"Devices and Printers" folder.
Reinstall the printer driver.
Ensure that the USB interface cable and the power cord
are properly connected.
The printer is in Ready mode but it will not
perform any print job.
If the failure still exists after restarting the printer, please
reinstall the printer driver.
Make sure the network cable of USB cable is connected
correctly.
Failed to install the driver
Check whether the print spooler service is enabled.
Check the power supply and the connection of the printer.
The driver cannot be used if the IP
address of the printer has been changed
Modify the port IP address of the printer driver.
If the above method does not work, please reinstall the
printer driver.
It is recommended that a fixed IP address should be set to
the network printer.
In the DHCP network, it is recommended to bind the IP
address with the MAC address of the printer.
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Common Troubleshooting
Common Problems
Problem
Cause
Solution
Problems with the Printer
The printer
does not
work
The cable between the computer and
the printer is not connected properly.
Error in specifying the print port.
The printer is offline and User Guide of
Printer is checked.
The printer has not recovered from an
internal error, such as a paper jam,
paper empty, etc.
Driver program of printer is not installed
correctly.
Disconnect and then reconnect the printer
cable.
Check the Windows printer settings to ensure
that the print job has been sent to the correct
port. If the computer has more than one port,
make sure that the printer is connected to the
correct port.
Make sure that the printer is in the normal
online status.
Please eliminate errors so that the printer can
recover to its normal state.
Unload and reinstall the driver program of
printer.
Problems with Paper Handling
Paper feed
failure
The print media has been loaded
incorrectly.
The print media is out of the supported
media range.
The feed roller is dirty.
Too many papers in paper tray.
Please install the printing medium correctly.
If a special printing medium is used, enable
the multipurpose feed tray mode.
Please use the print media within the
specification range.
Clean the feed roller.
Take the excessive papers out from tray. For
printing on a special medium, use the
multipurpose feed tray.
Paper Jam
Too many papers in paper tray.
The print media is out of the supported
media range.
There is foreign matter in the paper
path.
The feed roller is dirty.
Internal parts failure.
Take the excessive papers out from tray. For
printing on a special medium, use the
multipurpose feed tray.
Make sure to use the paper that meets
specifications. For printing on a special
medium, use the multipurpose feed tray.
Clean the paper path.
Clean the feed roller.
Print
multipage
feed
Excessive static electricity on the print
media.
The print media is damp and is sticking
together.
Internal parts failure.
Separate the print media to eliminate some
static electricity. It is suggested that you use
the recommended print media.
Separate the print media or use better quality
and dry print media.
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Note: • If the problem persists, please contact the customer service center. See the Three Guarantees
certificate for contact details.
Image Defects
Problem
Cause
Solution
The printout is
whitish or light
• The print media does not meet the
usage specifications, for example the
media is damp or too rough.
• The resolution setting of printing
program is too low and concentration
setting is too low, or save toner mode is
ticked.
• Toner is low.
• Toner cartridge is damaged.
• Please use proper print media
within the specification range.
• Set the resolution and concentration
setting of program, or cancel ticking
the save toner mode.
• It is suggested to replace the
original toner cartridge.
Toner spots
• Dirty toner cartridge or toner leakage.
• Toner cartridge is damaged.
• The print media does not meet the
usage specifications, for example the
media is damp or too rough, or has been
used previously.
• The paper path is dirty.
• It is suggested to replace the
original toner cartridge.
• Please use the print media within
the specification range.
• Clean the paper path.
White spots
• The print media does not meet the
usage specifications, for example the
media is damp or too rough, or has been
used previously.
• The paper path is dirty.
• The drum inside toner cartridge is
damaged.
• Please use the print media within
the specification range.
• Clean the paper path.
• It is suggested to replace the
original toner cartridge.
Toner comes off
• The print media does not meet the
usage specifications, for example the
media is damp or too rough, or has been
used previously.
• The printing paper medium set and
paper medium placed are not
consistent.
• The inside of the printer is dirty.
• Toner cartridge is damaged.
• The parts inside the printer are
damaged.
• Use the printing medium that meets
specifications. For printing on a
special medium, use the
multipurpose feed tray.
• Please print with corresponding
paper medium.
• Clean the inside of the printer.
• It is suggested to replace the
original toner cartridge.
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Black vertical
stripes
• Dirty toner cartridge.
• Damaged inner parts of toner cartridge.
• Dirty combining glass of inner laser of
the machine.
• The paper path is dirty.
• Clean or replace toner cartridge.
• Clean the mirror of the laser at the
back of the printer.
• Clean the feed path of printer.
• Please use the “Clean & Fix”
function to clean the fuser unit of the
printer.
Black
background(gray
background)
• The print media does not meet the
usage specifications, for example the
media is damp or too rough, or has been
used previously.
• Dirty toner cartridge.
• Damaged inner parts of toner cartridge.
• The paper path is dirty.
• Abnormal internal transfer voltage of
printer.
• Please use the print media within
the specification range.
• Clean or replace toner cartridge.
• Clean the paper path inside the
printer.
Cyclical traces
appear
• Dirty toner cartridge.
• Damaged inner parts of toner cartridge.
• The fuser component is damaged.
• Clean or replace toner cartridge.
• Please contact customer services
center to replace to a new fuser
assembly.
Skewed pages
• The print media has been loaded
incorrectly.
• The paper path of the printer is dirty.
• Ensure the correct loading of the
print media.
• Clean the paper path inside the
printer.
Wrinkled paper
• The print media has been loaded
incorrectly.
• The print media does not meet the
usage specifications.
• The paper path of the printer is dirty.
• The fuser component is damaged.
• Ensure the correct loading of the
print media.
• Please use print media within the
specification range.
• Clean the paper path inside the
printer.
• Please contact customer services
center to replace to a new fuser
assembly.
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The back of the
printout is dirty
• Dirty toner cartridge.
• The transfer roller inside the printer is
dirty.
• The transfer voltage inside the printer
is abnormal.
• Clean or replace toner cartridge.
• Clean the internal transfer part of
the printer.
Whole page dark
• Toner cartridge is improperly installed.
• Inner damage of toner cartridge.
• Abnormal internal charging of machine
or the toner cartridge is not charged.
• Install ink cartridge correctly.
• It is suggested to replace the
original toner cartridge.
The toner does not
adhere to the paper
• The print media does not meet the
usage specifications, for example the
media is damp or too rough, or has been
used previously.
• The inside of the printer is dirty.
• Toner cartridge is damaged.
• The parts inside the printer are
damaged.
• Use the printing medium that meets
specifications. For printing on a
special medium, use the
multipurpose feed tray.
• Clean the inside of the printer.
• It is suggested to replace the
original toner cartridge.
Horizontal stripes
• The toner cartridge is not installed
correctly.
• The toner cartridge may be damaged.
• The parts inside the printer are
damaged.
• Install ink cartridge correctly.
• It is suggested to replace the
original toner cartridge.
Note: • The faults above can be mitigated by cleaning or replacing the cartridge. If the problem persists,
please contact the customer service center. See the Three Guarantees certificate for contact
details.
55
10 Product Specifications
Note: • Specification values vary slightly from printers with different models with different
functions ,and product specifications vary from different countries and regions.
• These values are based on the initial data. For more information about the latest specifications,
please visit: www.pantum.com.
Overview of the Specifications
Product Size(W*D*H)
362mm*340mm*257mm
Product weight (excluding
the toner cartridge and
package supplied along
with the printer)
9.3Kg
Print Environment
Print temperature range: 10~35°C
Print humidity range :20%RH~80%RH
Power Voltage
110V Model: AC110-127V,50Hz/60Hz,12A
220V Model: AC220-240V,50Hz/60Hz,6.5A
Noise (acoustic pressure
level)
Printing: ≤ 56dB (A)
Standby: ≤ 30dB (A)
Mute mode: ≤ 50 Db(A)
Enter network standby time
1 min
Default auto shutdown
time(EU Only)
4 hours
Power Consumption
Network standby: wireless 5.00 W; without wireless 2.00 W
Standby : < 50.0W
Shutdown : < 0.50 W
TEC: conforming to requirements of Chinese energy efficency rating.
Operating system
Microsoft Windows XP(32 bit)/ Windows 7/ Windows 8.1/ Windows
10(32/64 bit)/ Windows 11(64 bit)/ Windows Server 2012/ Windows
Server 2016/ Windows Server 2019/ Windows Server 2022(64 bit)
macOS10.10/10.11/10.12/10.13/10.14/10.15/11.5/11.6/12.0.1/12.3/
12.4/12.5/13
Linux (Ubuntu 16.04 (32/64 Bit)/18.04/20.04/22.04(64 Bit)LTS);Debian
10.0/11.0 (32/64 Bit);Redhat 8.0/9.0 (64 Bit);Astra Linux Special
Edition V1.6/V1.7;Centos 7 (32/64 Bit);Centos 8.2(64 Bit)
iOS 7.0-13.0
Android 5.1-10.0
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Communication interface
USB 2.0 (High Speed)
Wired network: IEEE 802.3 10/100/1000Base-Tx
Wi-Fi (2.4G/5G): IEEE 802.11a/b/g/n (support WPS)
Bluetooth:BLE
Frequency Band
NFC : 13.56MHZ (Receiver only
Wi-Fi &Bluetooth 2.4GHz:2400MHz-2483.5 MHz
Wi-Fi 5GHz : 5150MHz - 5350MHz ;5470GHz -5725GHz
Wi-Fi 5.8GHz : 5725MHz - 5850MHz
Note:•The above frequency bands are common frequency bands, and different markets will restrict
the use of certain frequency bands according to the country's regulatory requirements.
Maximum output power
(Declaration for EU
Compliance)
Wi-Fi 2.4GHz : ≤ 20dBmEIRP;Bluetooth : ≤ 10dBmEIRP
dWi-Fi 5.1 GHz : ≤ 20dBm EIRP
Wi-Fi 5.8GHz : ≤ 14dBm EIRP
Print Time of First Page
6.4 sec
Print Speed
42ppm(A4) / 44ppm(Letter)
Maximum printable size
216mm*356mm
