Operating instructions
Washing machine
To avoid the risk of accidents or damage to the appliance, it is
essential to read these instructions before it is installed and used for
the first time.
en-AU, NZ M.-Nr. 12 702 643
Contents
Warning and Safety instructions ............................................................................... 6
Sustainability and environmental protection.......................................................... 11
Optimum use of energy and water ..............................................................................
12
Drying in the tumble dryer ............................................................................................
12
Sound reduction .............................................................................................................
12
Using detergents ............................................................................................................
12
Familiarising yourself with the appliance ................................................................ 13
Your washing machine...................................................................................................
13
Control panel...................................................................................................................
14
Main menu in the display ..............................................................................................
14
Symbols in the display...................................................................................................
15
Operating principles.......................................................................................................
15
Network connection ......................................................................................................
16
Proximity sensor/MotionReact ....................................................................................
16
ComfortOpen..................................................................................................................
17
AmbientLight...................................................................................................................
17
CapDosing.......................................................................................................................
17
TwinDos...........................................................................................................................
17
TwinDos cartridge detection................................................................................... 18
PowerWash .....................................................................................................................
18
FlexLoad...........................................................................................................................
18
Optional accessories .....................................................................................................
18
Commissioning.............................................................................................................. 19
Requirements for networking ......................................................................................
19
Commissioning procedure ...........................................................................................
19
Operation........................................................................................................................ 20
Operating sequence.......................................................................................................
20
On the washing machine......................................................................................... 20
Via the App ................................................................................................................ 20
Preparing the laundry.....................................................................................................
21
Switching on the washing machine.............................................................................
21
Loading the laundry........................................................................................................
21
Selecting a programme .................................................................................................
22
Setting programme parameters...................................................................................
22
Starting a programme....................................................................................................
23
At the end of the programme .......................................................................................
23
Special points for operation via App............................................................................
24
Loading the laundry .................................................................................................. 24
Selecting and starting a programme via the App................................................. 24
Delay start .......................................................................................................................
24
Add laundry (AddLoad)..................................................................................................
25
2
Contents
Programme modifications after starting the programme.........................................
25
Cancelling a programme.......................................................................................... 25
Interrupting a programme........................................................................................ 25
Favourite programmes..............................................................................................
25
Using TwinDos................................................................................................................
26
Detergent dispensing quantity entered for TwinDos........................................... 26
Replacing the TwinDos cartridge ........................................................................... 27
Using the dispenser drawer..........................................................................................
29
CapDosing.......................................................................................................................
30
Programmes................................................................................................................... 31
Programme chart............................................................................................................
31
Programme sequence....................................................................................................
41
Extras................................................................................................................................
42
Short........................................................................................................................... 42
Pre-ironing ................................................................................................................ 42
SingleWash................................................................................................................ 42
Stains.......................................................................................................................... 42
Save energy ............................................................................................................... 42
Rinse plus................................................................................................................... 42
Extra quiet.................................................................................................................. 42
Hygiene plus.............................................................................................................. 42
Pre-wash.................................................................................................................... 42
Soak ............................................................................................................................ 42
Rinse hold .................................................................................................................. 42
Detergent recommendations .......................................................................................
43
Consumption data..........................................................................................................
44
Good to know................................................................................................................. 45
Preparing the laundry for washing ...............................................................................
45
Care label.........................................................................................................................
46
Detergent.........................................................................................................................
47
Spinning...........................................................................................................................
49
Adjusting settings ......................................................................................................... 50
Settings: Overview ...................................................................................................
50
General.............................................................................................................................
52
Software update ....................................................................................................... 52
Security ...................................................................................................................... 52
Proximity sensor ....................................................................................................... 52
Factory default settings ........................................................................................... 52
Networking......................................................................................................................
52
Wi-Fi ........................................................................................................................... 52
Connection ................................................................................................................ 53
Remote control ......................................................................................................... 53
3
Contents
Appliance functions .......................................................................................................
53
TwinDos ..................................................................................................................... 53
Water inlet ................................................................................................................. 54
Memory...................................................................................................................... 54
ComfortOpen ............................................................................................................ 54
Allergy......................................................................................................................... 54
Soak ............................................................................................................................ 54
Rinse plus................................................................................................................... 54
Temperature reduction............................................................................................. 55
Suds cooling .............................................................................................................. 55
Low water pressure .................................................................................................. 55
Anti-crease ................................................................................................................ 55
Water hardness......................................................................................................... 55
Lighting....................................................................................................................... 55
Service........................................................................................................................ 56
Information......................................................................................................................
56
Software..................................................................................................................... 56
Legal information ...................................................................................................... 56
Consumption............................................................................................................. 56
Operating hours ........................................................................................................ 56
Cleaning and care ......................................................................................................... 57
Cleaning the casing, drum and control panel.............................................................
57
Cleaning the dispenser drawer.....................................................................................
57
Cleaning the water intake filter.....................................................................................
59
Cleaning the TwinDos system......................................................................................
60
Cleaning the drum/Hygiene in the washing machine ...............................................
60
Problem solving guide.................................................................................................. 61
The display does not switch on automatically – it is not possible to select a
programme......................................................................................................................
61
Door does not open or close ........................................................................................
62
Water intake or drainage ...............................................................................................
62
Fault messages and information in the display..........................................................
63
Fault messages and problems with TwinDos.............................................................
64
Hygiene in the washing machine .................................................................................
64
Problems with the dispenser drawer...........................................................................
65
Poor wash results...........................................................................................................
66
Noises and various other problems.............................................................................
67
Draining the suds solution in the event of a fault ......................................................
68
Remove the plinth flap...................................................................................................
68
Draining the suds ...........................................................................................................
69
Cleaning the pumps and drain filters...........................................................................
70
Fitting the plinth flap......................................................................................................
71
4
Contents
Cleaning the nozzle at the top of the sealing ring......................................................
71
Operating the emergency release................................................................................
72
Service............................................................................................................................. 73
Contact in case of fault..................................................................................................
73
Warranty ..........................................................................................................................
73
Installation...................................................................................................................... 74
Rear view .........................................................................................................................
74
Transporting the washing machine..............................................................................
75
Transporting the washing machine to its installation surface .................................
75
Requirements for the installation surface for the washing machine ......................
75
Removing the transit bars.............................................................................................
76
Fitting the transit bars ...................................................................................................
77
Aligning the washing machine......................................................................................
77
Additional installation requirements............................................................................
78
The Miele water protection system.............................................................................
79
Water inlet.......................................................................................................................
81
Hot water ................................................................................................................... 81
Connecting water inlet hoses ................................................................................. 81
Drainage...........................................................................................................................
82
Electrical connection ....................................................................................................
85
Technical data .................................................................................................................
86
5
Warning and Safety instructions
This washing machine complies with all current local and national
safety requirements. However, inappropriate use can lead to
personal injury and damage to property.
Read the operating instructions carefully before using the washing
machine. They contain important information on safety, installation,
use and maintenance of the appliance. This prevents both personal
injury and damage to the washing machine.
In accordance with standard IEC60335-1, Miele expressly and
strongly advises that you read and follow the instructions in
“Installation”, as well as in the “Warning and Safety instructions”.
Miele cannot be held liable for injury or damage caused by non-
compliance with these instructions.
Keep these operating instructions in a safe place and pass them on
to any future owner.
Correct application
This washing machine is designed for domestic use and for use in
similar environments by guests in hotel or motel rooms, bed &
breakfasts and other typical living quarters. This does not include
common/shared facilities or commercial facilities within hotels,
motels or bed & breakfasts.
The washing machine is not suitable for outdoor use.
It must only be used to wash garments which have been declared
suitable for washing by the manufacturer indicated on the garment
care label. Any other use is not permitted. Miele cannot be held liable
for damage resulting from incorrect or improper use or operation.
This washing machine is not intended for use by persons (including
children) with reduced physical, sensory or mental capabilities, or
lack of experience and knowledge, unless they have been given
supervision or instruction concerning its use by a person responsible
for their safety.
The washing machine is intended for use at altitudes of up to
4000m above sea level.
Safety with children
Young children must not be allowed to use this appliance.
Cleaning work may only be carried out by older children under the
supervision of an adult.
6
Warning and Safety instructions
Older children may only use the appliance when its operation has
been clearly explained to them and they are able to use it safely,
recognising the dangers of misuse.
Please supervise children in the vicinity of the washing machine
and do not let them play with it.
Technical safety
Follow the instructions in “Installation” and “Technical data”.
Before setting up the washing machine, check it for any externally
visible damage. Do not install or use a damaged machine.
Before connecting the washing machine, ensure that the
connection data on the data plate (fuse rating, voltage and frequency)
matches the mains electricity supply. If in any doubt, consult a
qualified electrician.
The electrical safety of this washing machine can only be
guaranteed when continuity is complete between it and an effective
earthing system which complies with current local and national
safety regulations. It is most important that this basic safety
requirement is present and regularly tested and, where there is any
doubt, the household wiring system should be inspected by a
qualified electrician. Miele cannot be held liable for the
consequences of an inadequate earthing system (e.g. electric shock).
Do not connect the washing machine to the mains electricity
supply by a multi-socket adapter, extension lead or similar. These do
not guarantee the required safety of the machine (fire hazard due to
the risk of overheating).
Faulty components must only be replaced by genuine Miele spare
parts. Miele can only guarantee the safety of the appliance when
Miele replacement parts are used.
The electrical socket must be easily accessible after installation so
that the machine can be disconnected from the electricity supply if
necessary.
If the connection cable is faulty, it must only be replaced by a
Miele approved service technician to protect the user from danger.
The manufacturer's warranty will be invalidated if the appliance is
not repaired by a Miele approved service technician.
7
Warning and Safety instructions
Unauthorised repairs could result in unforeseen dangers for the
user, for which Miele cannot accept liability. Repairs should only be
undertaken by a Miele authorised service technician, otherwise any
subsequent damage will not be covered by the warranty.
This washing machine must not be installed and operated in
mobile installations (e.g. on a ship).
Do not make any alterations to the machine, unless authorised to
do so by Miele.
In the event of a fault or for cleaning purposes, the washing
machine is only completely isolated from the electricity supply when:
- it is switched off at the wall socket and the plug is withdrawn, or
- it is switched off at the mains circuit breaker.
The Miele Waterproof system protects from water damage
provided the following conditions have been met:
- The machine is correctly plumbed in and connected to the
electricity supply.
- If a fault or damage has been identified, the machine must be
examined by a competent person before further use, and repaired
if necessary.
The water flow pressure must be at least 100kPa and must not
exceed 1000kPa.
Temporary or permanent operation with a self-sufficient or non-
mains synchronous energy supply system (e.g. isolated networks,
back-up systems) is possible. A requirement for the operation is that
the energy supply system complies with all current local and national
requirements that apply to stand-alone, solar and/or battery systems.
The protective measures provided in the installation and in this Miele
product must also be assured in their function and operation in
isolated operation or in non-mains synchronous operation, or
replaced with equivalent measures in the installation.
This washing machine is supplied with a special lamp to cope with
particular conditions (e.g. temperature, moisture, chemical
resistance, abrasion resistance and vibration). This lamp must only be
used for the purpose for which it is intended. The lamp is not suitable
for room lighting. Replacement lamps may only be fitted by a
qualified electrician or a Miele authorised technician. This washing
machine contains 1 light source corresponding to energy efficiency
rating E.
8
Warning and Safety instructions
In areas which may be subject to infestation by cockroaches or
other vermin, pay particular attention to keeping the machine and its
surroundings in a clean condition at all times. Any damage which may
be caused by cockroaches or other vermin will not be covered by the
machine warranty.
Correct use
Do not install the washing machine in a room where there is a risk
of frost. Frozen hoses may burst or split. The reliability of the
electronic control unit may be impaired at temperatures below
freezing point.
Before using the machine for the first time, check that the transit
bars at the rear of the machine have been removed (see “Installation
- Removing the transit bars”). During spinning, a transit bar which is
still in place may result in damage to both the machine and adjacent
furniture or appliances.
Turn off the tap if the machine is to be left for any length of time
(e.g. holiday), especially if there is no floor drain (gully) in the
immediate vicinity.
Flooding danger.
If hooking the drain hose into a laundry washtub, check that the
water can drain off quickly enough to prevent the laundry tub from
overflowing. Make sure the drain hose is secure, so that the force of
the water flowing out of the hose does not dislodge it.
Take care to ensure that foreign objects (e.g. nails, pins, coins,
paper clips) do not find their way into the machine with the laundry.
These may damage components of the machine (e.g. suds container,
drum), which in turn can result in damage to the laundry.
Take care when opening the drum door after using the steam
function. There is a danger of burning due to escaping steam and the
high temperature of the surface of the drum as well as the porthole
glass. Stand back away from the machine and wait until the steam
has dissipated.
The maximum load for this washing machine is 10.0 kg (dry
weight). See the “Programme chart” for the maximum recommended
loads for individual programmes.
Do not use solvent based cleaning agents, e.g. those containing
benzine, in this machine, as this may result in damage to component
parts and create toxic fumes. Such agents also pose a fire and
explosion hazard.
9
Warning and Safety instructions
Textiles which have been pre-treated in solvent based cleaning
agents must be thoroughly rinsed in clean water before being washed
in the machine.
If the correct amount of detergent is dispensed, the machine
should not need to be descaled. If, however, you do wish to descale
it, only use a proprietary natural citric acid based descaling agent.
Miele recommends using Miele descaler for washing machines which
is available to order online at shop.miele.com (depending on country)
or from Miele. Strictly observe the instructions on the packaging.
Do not use solvent based cleaning agents, e.g. those containing
benzine, to clean the external surfaces of the machine. They can
cause damage to plastic surfaces.
Only use dyes specified by the manufacturer as being suitable for
use in a domestic washing machine. Always observe the
manufacturer's instructions carefully.
Colour run and dye removers contain sulphur compounds which
can cause damage such as corrosion. Do not use these products in
this machine.
If detergent comes into contact with the eyes, rinse them
thoroughly with lukewarm water immediately. If swallowed, seek
medical assistance immediately and retain the packaging or label for
reference. Those with skin problems or sensitive skin should avoid
their skin coming into contact with detergent.
Accessories and spare parts
Only use original Miele accessories and spare parts. If other parts
are used, warranty, performance and product liability claims will be
invalidated.
A Miele tumble dryer can be stacked on top of a Miele washing
machine using the appropriate stacking kit (available as an optional
accessory). Please make sure you order the correct one for the Miele
washing machine and Miele tumble dryer.
Miele will guarantee to supply functional spare parts for a
minimum of 10years and up to 15years following the discontinuation
of your washing machine.
Miele cannot be held liable for damage caused by non-compliance
with these Warning and Safety instructions.
10
Sustainability and environmental protection
Disposal of the packing material
The transport and protective packaging
has been selected from materials which
are environmentally friendly for disposal,
and can normally be recycled.
Recycling the packaging reduces the
use of raw materials in the
manufacturing process and also reduces
the amount of waste in landfill sites.
Ensure that any plastic wrappings, bags
etc. are disposed of safely and kept out
of the reach of babies and young
children. Danger of suffocation.
Only for Australia: Note for installer:
Expanded polystyrene (EPS) packaging
included. Please retain and dispose of
EPS packaging responsibly. For further
information, please contact Miele.
Disposing of your old appliance
Electrical and electronic appliances
often contain valuable materials. They
also contain specific materials,
compounds and components, which
were essential for their correct function
and safety. These could be hazardous to
human health and to the environment if
disposed of with your domestic waste
or if handled incorrectly. Please do not,
therefore, dispose of your old appliance
with your household waste.
Please dispose of it at your local
community waste collection / recycling
centre for electrical and electronic
appliances. You are also responsible for
deleting any personal data that may be
stored on the appliance prior to
disposal. Please ensure that your old
appliance poses no risk to children while
being stored prior to disposal.
11
Sustainability and environmental protection
Optimum use of energy and
water
Wash with the maximum load size for
the programme in question. This
achieves the most efficient use of
energy and electricity.
Programmes that are more efficient with
regard to energy and water
consumption generally have a longer
programme running time. By extending
the programme running time, the wash
temperature can be reduced while still
providing the same wash results.
If, for example, the ECO 40-60 and
Cottons 40°C or 60°C programmes
are compared with each other, the ECO
40-60 programme is more efficient in
terms of energy and water
consumption. However, the programme
running time of the ECO 40-60
programme is longer than that of the
Cottons 40°C or 60°C programme.
Modern detergents make it possible to
wash at lower temperatures (e.g.
20°C). Using lower temperature
settings will save energy.
Use the Express 20 programme for
small, lightly soiled loads.
Drying in the tumble dryer
The spin speed selected affects the
residual moisture in the laundry. The
higher the spin speed, the lower the
residual moisture in the laundry.
Select the highest possible spin speed
for the programme to save energy in the
subsequent tumble dryer cycle.
Sound reduction
The spin speed selected affects the
sound emissions of the washing
machine. The higher the spin speed, the
greater the sound emissions of the
washing machine.
Move the final spin of the washing
machine outside of quiet periods and/or
use the Extra quietExtra.
Using detergents
Use the TwinDos system for exact
dispensing.
Adjust any manual dosage to the degree
of soiling of the laundry.
Do not exceed the amounts of
detergent recommended by the
manufacturer on the packaging.
12
Familiarising yourself with the appliance
Your washing machine
a
Waterproof system inlet hoses for
cold mains water and hot water
b
Electrical connection
c
Control panel
d
Detergent dispenser drawer
e
Door
f
Drain hose
g
Plinth flap
h
Opening tab
i
Sealing ring
j
Drain filters
k
TwinDos
13
Familiarising yourself with the appliance
Control panel
a
On/Offsensor
b
Optical interface
(for Customer Service)
c
Proximity sensor (MotionReact)
d
Display
Main menu in the display
a
Sidebar
b
Programmes
c
Name of the highlighted programme
d
Parameters for the programme
e
Further parameters
f
Start
14
Familiarising yourself with the appliance
Symbols in the display
Various symbols are used in the display.
Menu
Programmes
Favourite programmes
Remote control
Networking
Further parameters
Information
Close window
Back
Settings
Next step
Start
Stop
Pause
Sounds
System lock
Maintenance
Download
Delete
Wi-Fi
Search
Note
TwinDos compartment 1
TwinDos compartment 2
Capsule with detergent
Capsule with care product
Capsule with additive
Operating principles
Switching the washing machine on or
off
The On/Off sensor is recessed.
Press On/Off until the washing
machine switches on or off.
Useful tip: With MotionReact, the
washing machine is automatically
switched on when you approach it.
Navigating the display
The display can be scratched by
pointed or sharp objects, e.g. pens.
Only touch the display with your
fingertips.
Swipe your finger in the required
direction in the display.
To select a menu option, press the
required menu option or symbol.
The menu option is highlighted.
Exiting a menu level
You are in a menu.
Depending on the menu, select
Close window or Back.
The higher-level menu is displayed.
Selecting a programme
You are in the main menu.
Swipe your finger across the display
until the required programme is
highlighted.
If you want to start the programme
with the parameters displayed, select
Start.
Useful tip: If you want to change the
parameters, select the icon of the
programme or Further parameters.
15
Familiarising yourself with the appliance
Automatic safety lock
The washing machine has an automatic
safety lock. The washing machine can
only be started within 60seconds of
the last operational step on the control
panel.
If the 60seconds are exceeded, the
Startsensor goes dark. The following
question appears in the display: Release
safety lock?. Confirm the question
withOK.
You then have another 60 seconds in
which to start the wash programme.
Adjusting parameters
You can switch parameters on or off
(e.g. Extras) or adjust them on a scale
(e.g. the temperature).
Switching parameters on or off
Activated parameters are highlighted in
colour.
Select the parameter you want to
switch on or off.
Confirm with OK.
The parameter is saved.
Changing parameters on a scale
Select the parameter you want to
change.
Move the scale to the left or right until
the required value is highlighted.
Confirm with OK.
The value is saved.
Displaying the context menu
When you are in certain menus, a
context menu can be displayed. This
allows you to rename or move
Favourites, for example.
To open the context menu, press and
hold a Favourite or select Context
menu.
Make the required change.
To close the context menu, select
Close window.
Network connection
The washing machine is equipped with
an integrated Wi-Fi module. The Wi-Fi
module makes it possible to connect to
your home Wi-Fi network and to use the
MieleApp on a mobile device.
Networking the washing machine allows
you to do the following, among other
things:
- receive information on the programme
sequence and operating status
- operate your washing machine
remotely
- download additional programmes
- keep your washing machine up to date
with the latest Miele developments
via software updates
Connecting your washing machine to
your Wi-Fi network will increase energy
consumption, even when the washing
machine is switched off.
Proximity sensor/MotionReact
The washing machine has a proximity
sensor. The proximity sensor reacts to
movement and detects when you
approach the washing machine.
16
Familiarising yourself with the appliance
Depending on the operating status of
the washing machine, you can trigger
various actions using the proximity
sensor, including switching on the
washing machine.
Under Settings General
Proximity sensor, you can adjust the
settings for the proximity sensor to suit
your personal requirements.
ComfortOpen
A motorised mechanism opens the door
when a hand approaches the door
handle sensor.
The door opens a little automatically at
the end of the programme.
Drum lighting
The drum lighting illuminates the drum
and the area in front of the washing
machine. The drum lighting comes on
automatically when the door is opened.
The drum lighting will go out again
automatically after a few minutes.
Defective drum lighting can only be
replaced by Miele Customer Service.
AmbientLight
The washing machine has lighting for
the door and for the TwinDos cartridges.
Door lighting
The door lighting indicates when and
whether the door can be opened.
TwinDos lighting
The TwinDos unit lighting indicates
when a TwinDos cartridge needs to be
replaced. It also shows which TwinDos
cartridge needs to be replaced.
CapDosing
CapDosing is a system for dispensing
special-purpose detergents, fabric
softeners and boosters using capsules.
The capsules are available with 3
different labels:
= Fabric care product (e.g. fabric
softener, proofing agent)
= Additive (e.g. detergent
enhancer)
= Special-purpose detergent (for
the main wash only)
Each capsule contains the correct
amount for one wash cycle.
The capsules are available from the
Miele online shop or from your Miele
specialist dealer.
Capsules pose a health risk.
The ingredients of capsules can be
hazardous to health if they are
swallowed or come into contact with
skin.
Keep capsules out of the reach of
children.
TwinDos
TwinDos is a system for the automatic
dispensing of detergents.
TwinDos can be operated with Miele
UltraPhase1 and UltraPhase2 or with
commercially available liquid detergents
and fabric softeners.
Refill containers are required for the use
of commercially available products. The
refill containers are available from the
Miele online shop or from your Miele
specialist dealer.
17
Familiarising yourself with the appliance
UltraPhase1 and UltraPhase2
UltraPhase 1 and 2 are a liquid
detergent system and together they
make a complete detergent for white
and coloured laundry.
UltraPhase1 is a liquid detergent which
dissolves dirt and removes the most
common stains. UltraPhase2 is a
bleaching agent and removes stubborn
stains. For the best washing result,
these two agents are dispensed at
separate times during the wash
process.
UltraPhase1 and 2 are available from
the Miele online shop or from your
Miele specialist dealer.
TwinDos cartridge detection
The TwinDos cartridges have a barcode.
The washing machine uses this barcode
to identify the detergent contained in
the cartridge and automatically sets the
corresponding parameters.
PowerWash
The PowerWash technique uses less
water than conventional washing
techniques. Energy consumption is
reduced because less water needs to be
heated. This results in some special
features in the programme sequence.
- At the start of the wash programme,
the washing machine spins a few
times.
- If necessary, the washing machine will
pump water away and take in a little
more fresh water.
- Noise when heating the water on the
heater elements (bubbling noises).
FlexLoad
The washing machine measures the
amount of laundry in the drum after the
programme has started. Once the
measurement is complete, the load
determined is displayed at
Information. The time left, energy
consumption and water consumption of
the wash programme are adjusted to
the determined load size.
The time left that is initially displayed
can be significantly reduced.
Optional accessories
Products specially tailored to your
washing machine – such as detergent,
fabric care products, additives,
appliance care products and
accessories – are available from the
Miele online shop and Miele Customer
Service.
You can access the Miele online shop
via the following QR code:
18
Commissioning
Damage resulting from incorrect
installation and connection.
Installing and connecting the
washing machine incorrectly will
cause serious damage.
Please follow the instructions in
“Installation”.
This washing machine has undergone
a complete functional test at the
factory. Some residual water will
therefore remain in the drum from this
process.
Removing the detergent
cartridges and the drain hose
elbow from the drum
Two detergent cartridges for TwinDos
dispensing and an elbow for the drain
hose are stored in the drum.
Switch on the washing machine.
Approach the washing machine or
press On/Off.
Touch the door.
The ComfortOpen function opens the
door a little.
Open the door fully.
Take the two cartridges and the elbow
out of the drum.
Shut the door with a gentle swing.
Requirements for networking
Note the following requirements for
networking:
1. A home Wi-Fi network is available at
the installation site.
Have the Wi-Fi password ready.
2. The Miele App is available on a
mobile device.
3. You have a user account in the Miele
App.
You can also carry out networking at a
later date. Skip the “Networking” menu
option during commissioning.
Commissioning procedure
Approach the washing machine or
press On/Off.
The display shows the first step for
commissioning.
Follow the steps in the display.
Commissioning is not complete until
the commissioning programme has
been completed. If the process is
cancelled beforehand, the entire
commissioning process must be
repeated.
19
Operation
Operating sequence
We recommend the operating
sequence listed below. This is
customised to match your washing
machine controls. This will allow you to
make the best possible use of all
special features.
You will find useful information and tips
on the individual operational steps in
the rest of the “Operation” section.
On the washing machine
1. Prepare the laundry
2. Switch on the washing machine
3. Load the laundry
4. Close the door
5. If detergent is to be added via the
dispenser drawer, add the detergent
6. Select a programme
7. Set the programme parameters
8. Start with Start
The washing machine door is locked
9. End of the programme
Further operating options:
- Delay start
- AddLoad (add laundry)
Via the App
1. Prepare the laundry
2. Switch on the washing machine
3. Load the laundry
4. Close the door
5. Select Remote control on the
washing machine
6. Start the washing machine with
Start
The washing machine door is locked
7. If detergent is to be added via the
dispenser drawer, add the detergent
8. Select a programme via the App
9. Start the programme via the App
10.End of the programme
20
Operation
Preparing the laundry
Damage due to foreign objects.
Nails, coins, paper clips, and so on
can cause damage to garments and
components in the machine.
Check the laundry before washing
and remove any foreign objects.
Empty all pockets.
Switching on the washing
machine
When the proximity sensor is
activated, the washing machine
switches on automatically.
Press On/Off.
Loading the laundry
Prepare the laundry as described in
“Good to know”.
Opening the door
The door handle sensor registers when
a hand touches the door and opens
the door a little.
Open the door fully.
Loading laundry in the drum
Check the drum for pets or foreign
objects before loading it with laundry.
Unfold the laundry and load loosely in
the drum.
Tips
- Mixing both large and small items
gives better wash results and helps
distribute the load evenly during
spinning.
- Always ensure that the maximum load
size is not exceeded for the different
programmes. The relevant load size is
always shown in the display.
21
Operation
Closing the door
Make sure that no items are caught
between the door and the sealing
ring.
Shut the door with a gentle swing.
Selecting a programme
Useful tip: To view programme
information, select Information.
Swipe your finger across the display
until the required programme is
highlighted.
Setting programme parameters
Selecting the temperature
You can alter the pre-set temperature of
most programmes.
Select Temperature using the slide
control within the specified range.
Selecting TwinDos/capsules
TwinDos must be set up.
Useful tip: TwinDos is automatically
activated in all programmes in which
dispensing is possible and
recommended.
Select TwinDos/Cap.
Selecting a spin speed
You can alter the pre-set maximum spin
speed for the programmes.
Select Spin speed using the slide
control within the specified range.
Selecting Extras
Select Further parameters.
All parameters are displayed.
Select Extras.
Switch on the required Extra.
The list only shows the Extras that can
be activated for the selected
programme.
Certain combinations of Extras are not
possible, e.g. Short and Save energy.
After selecting the first Extra, options
that cannot be combined are no longer
available for selection.
22
Operation
Starting a programme
The washing machine has an
automatic safety lock. The washing
machine can only be started within
60seconds of the last operational
step on the control panel.
If the 60seconds are exceeded, the
Startsensor goes dark. The following
question appears in the display:
Release safety lock?. Confirm the
question withOK.
You then have another 60seconds in
which to start the wash programme.
Select Start.
The door is locked and the programme
starts running.
At the end of the programme
Unlocking the door during the Anti-
crease phase
The door is locked in the Anti-crease
phase. The door can be unlocked at any
time.
Select Confirm.
The door unlocks and can be opened.
Tips
- After the Anti-crease phase, the door
will unlock automatically.
- When ComfortOpen is activated, the
door opens a little automatically after
the Anti-crease phase.
Opening the door
The door handle sensor registers when
a hand touches the door and opens
the door a little.
Open the door fully.
Removing the laundry
Remove the damp laundry from the
drum.
To remove all items of laundry, turn
the drum by hand.
Items left in the drum could discolour
other items in the next wash or
become discoloured themselves.
Check that all items have been
removed from the drum.
23
Operation
What to do after removing laundry
Check the door sealing ring for any
foreign objects.
If you used a capsule, remove it from
the dispenser drawer.
Tips
- Leave the dispenser drawer slightly
open to allow it to dry.
- For safety reasons, close the door
when the machine is not in use.
Otherwise there is a danger of objects
being placed inadvertently in the
drum. If these remain unnoticed and
were washed in the next load, they
could damage the laundry. An open
door is also a danger to pets and
children.
Special points for operation via
App
Loading the laundry
Open the door.
Load the laundry.
Close the door.
Activating operation via App
Select Remote control.
Locking the washing machine door
Select Start.
The washing machine door is locked.
Selecting and starting a programme
via the App
Select the required programme.
Select the programme parameters
you want.
Start the programme.
Delay start
Setting Delay start
You can use the Delay start to either
delay the start of the wash programme
or the end of a wash programme. The
Delay start function is possible within a
24-hour period.
Select the Further
programmesicon.
Select Start.
Set the time you want (Start or
Finish).
To start the wash programme with
Delay start, select Start.
To return to the programme selection,
select Confirm.
24
Operation
Changing Delay start
You can change the selected Delay
start.
Select the Further
parametersicon.
Change the Delay start and select
Confirm.
Deleting Delay start
A Delay start that has been started can
be deleted.
Select Stop.
You can choose between:
- Start immediately
- Cancel programme
Add laundry (AddLoad)
Laundry can be added or removed if the
display shows “Add laundry”.
Touch the display.
Select Add laundry.
The wash programme is interrupted and
the door will open a little.
Open the door fully.
Add or remove laundry.
Close the door.
Follow the process for starting a
programme again.
The programme will continue.
Programme modifications after
starting the programme
Once the programme has started,
neither the programme nor the
parameters can be changed. To make a
change, you must cancel the
programme.
Cancelling a programme
Select Stop.
The display will ask whether you want to
cancel the programme.
Select Yes.
The programme is cancelled and the
door is opened.
Interrupting a programme
Switch off the washing machine.
Switch the washing machine on again
to continue the programme.
Favourite programmes
You can save up to 12programmes as
Favourites. You can change the
programme name and certain
parameters for your Favourite
programmes.
Saving Favourites
You are in the main menu.
Select a programme.
Select the parameters you want.
Select Favourite programmes.
A keyboard is displayed.
Enter the name for the Favourite.
Select Confirm.
The programme has been saved as a
Favourite. The programme can be
started immediately via Start.
Useful tip: To save a programme
directly as a Favourite, you can also
selectFavourite programmes at the
end of the programme.
25
Operation
Moving Favourites
You are in the Favourite programmes
menu.
You have saved a programme as a
Favourite and want to sort the list.
Touch and hold the Favourite you
want to move.
A context menu is displayed.
Select Move.
Move the Favourite to the required
position.
Confirm with OK.
The change has been saved.
Editing Favourites
You are in the Favourite programmes
menu.
You have saved a programme as a
Favourite and want to edit the
parameters.
Move your finger in the display until
the required Favourite lights up.
Touch the Further parameters
symbol.
The parameters are displayed.
Change the parameters you want.
The changes are saved.
Removing Favourites
You are in the Favourite programmes
menu.
You have saved a programme as a
Favourite and want to remove it from
the list.
Select the Favourite you want to
remove.
Select Favourite programmes.
The Favourite has been removed from
the list.
Using TwinDos
TwinDos must be set up.
TwinDos is automatically activated for
all programmes in which dispensing is
possible.
Useful tip: The detergent dispensing
quantities are preset. If too much foam
builds up, the dispensing quantity can
be reduced via Settings TwinDos
Dosage amount.
Detergent dispensing quantity entered
for TwinDos
The UltraPhase1 and 2 TwinDos
cartridges have a barcode that is read
by the washing machine. Therefore,
you do not need to enter any
dispensing quantities when using
UltraPhase1 and 2.
You must specify the dispensing
quantities in the following cases:
- The barcode is defective.
- You are using a detergent from
another manufacturer.
Select SettingsAppliance
functionsTwinDos.
Select the TwinDos cartridge
compartment for which you want to
enter or change the dispensing
quantity.
Select Dosage amount.
Enter the dispensing quantity
specified on the detergent packaging
for water hardness level 2 (medium),
moderately soiled laundry and a
load size of 4.5kg.
Useful tip: This information can be
found in a printed table on detergent
packaging.
26
Operation
The washing machine automatically
calculates the amount of detergent
required.
Using stain removers for TwinDos
The following options are available when
using stain removers:
- using Caps Booster and activating
CapDosing
- adding stain removers via the
dispenser drawer compartment
Replacing the TwinDos cartridge
A message will appear in your washing
machine display if a TwinDos cartridge
is empty.
Preparing the TwinDos cartridge
Remove the cover cap from the
TwinDos cartridge.
or
Remove the film seal from the
cartridge completely.
Risk of damage from film seal
If the film seal is not removed
completely, leaks can occur in the
TwinDos system.
Remove the film seal from the
suction port on the cartridge
completely before inserting the new
cartridge.
27
Operation
Replacing the TwinDos cartridge
Switch on the washing machine.
The plinth flap can break off.
Do not place anything on the plinth
flap when it is open.
Open the plinth flap.
2
1
Press the lock to release it.
Pull out the empty TwinDos
cartridge.
Insert a new TwinDos cartridge.
28
Operation
Using the dispenser drawer
Ensure that TwinDos dispensing is
deactivated.
Pull out the dispenser drawer.
a
compartment
Detergent for the main wash and
soaking
b
compartment
Detergent for the pre-wash
c
/compartment
Fabric softener, form conditioner or
capsules
Add the detergent to the appropriate
compartment.
Adding fabric softener
Add fabric softener, form conditioner
or liquid starch to the
compartment. Do not exceed the
maximum level mark.
The agent will be automatically
dispensed in the final rinse cycle. At the
end of the programme, a small amount
of water remains in the
compartment.
Liquid starch results in clogging. If
clogged, the siphon in the /
compartment will not work and
the compartment can overflow.
Clean the siphon particularly
thoroughly after using liquid starch a
few times.
Using detergent tablets or pods
Always put detergent tablets or pods
directly in the drum with the laundry.
They cannot be added via the
dispenser drawer.
29
Operation
CapDosing
Capsules pose a health risk.
The ingredients of capsules can be
hazardous to health if they are
swallowed or come into contact with
skin.
Keep capsules out of the reach of
children.
Inserting a capsule
The capsule is opened by the act of
inserting it in the detergent dispenser
drawer. The contents can run out of
the capsule if you then remove it
from the drawer before it is used.
In this case, dispose of the capsule
and do not re-use it.
Pull out the dispenser drawer.
Open the lid of the /
compartment.
Press the capsule in firmly.
Close the lid and press it firmly shut.
Close the dispenser drawer.
The programme will dispense the
contents of the capsule at the correct
time.
Water intake to the compartment
is solely via the capsule.
No additional fabric softener may be
added to the compartment when
using a capsule.
30
Programmes
Programme chart
Cottons
Temperature Cold to 90°C
Load 10.0kg
Spin 1400rpm
Items Cotton, linen or mixed fibre fabric, e.g. T-shirts, underwear, table
linen.
Tip Where particularly high levels of hygiene are required, please
select a temperature of 60°C or higher.
ECO 40-60
Temperature Cannot be selected, temperature is automatically controlled by
the programme.
Load 10.0kg
Spin 1400rpm
Items For normally soiled cotton garments
Tip - A laundry load consisting of mixed cottons that are intended
for washing at 40°C or 60°C can be washed in the same
wash cycle.
- This programme is the most efficient in terms of energy and
water consumption for washing cottons.
Note for test institutes:
Energy labelling programme according to AS/NZS2040.1 and AS/NZS2040.2
(consumption data is available at www.energyrating.gov.au).
The detergent must be added via the detergent dispenser drawer.
TwinDos dispensing must be switched off during the tests.
31
Programmes
Minimum iron
Temperature Cold to 60°C
Load 4.0kg
Spin 1200rpm
Items Synthetic and mixed fibre textiles as well as easy care cotton,
e.g. jumpers, dresses, trousers and socks/tights
Tip Reduce the final spin speed for fabric that creases easily.
QuickPowerWash
Temperature 40°C and 60°C
Load 4.0kg
Spin 1400rpm
Items Lightly or moderately soiled cottons, linen or mixed fibres that
are also suitable for the Cottonsprogramme
Tip - Fast and thorough cleaning of laundry with increased energy
and water consumption.
- Observe the maximum load size.
SmartMatic
Temperature Cannot be selected, temperature is automatically controlled by
the programme.
Load 6.0kg
Spin 1400rpm
Items Cottons and synthetic fibre or mixed fibre textiles which can be
washed at a temperature of 30°C and higher
Tip - Whether it is used for washing 6x1kg or 1x6kg, the
programme offers consistently high wash results with the
same water and energy consumption per kg.
- You can optimise detergent consumption by using TwinDos.
32
Programmes
Woollens
Temperature Cold to 40°C
Load 3.0kg
Spin 1000rpm
Items Machine-washable or hand-washable wool or wool blend fabric,
e.g. jumpers, cardigans, socks/tights. If the care label does not
specify a temperature, wash using the cold setting.
Tip Reduce the final spin speed for fabric that creases easily.
Shirts/Blouses
Temperature Cold to 60°C
Load 1.0kg
Spin 1000rpm
Items Shirts and blouses made of cotton and mixed fibre
Tip - Pre-treat collars and cuffs if necessary.
- The Pre-ironingExtra is activated automatically.
- Wash silk shirts and blouses in the Silksprogramme.
Delicates
Temperature Cold to 40°C
Load 3.0kg
Spin 1000rpm
Items Delicate garments made from synthetic fibre, mixed fibre and
viscose, e.g. lingerie and appliquéd garments
Tip For items which crease easily, select the Pre-ironingExtra.
33
Programmes
PowerFresh
Temperature Steam
Load 1.0kg
Spin No final spin
Items Dry and clean cotton, linen or mixed fibre textiles which are
slightly creased
The textiles must be suitable for drying in a tumble dryer
and suitable for ironing.
Tip - Smaller loads achieve a better result.
- Selecting TwinDos ensures a fresh fragrance.
- Remove garments as soon as the programme has finished and
hang them up on a coat hanger.
- The programme is not suitable for garments made of wool or
wool blend fabric.
Dark garments/Denim
Temperature Cold to 60°C
Load 4.0kg
Spin 1200rpm
Items Black and dark cotton or mixed fibre textiles and denim, e.g.
jackets, trousers, shirts, skirts
Tip - Wash inside out.
- Denim often contains excess dye and may run during the first
few washes. Therefore, wash light and coloured denim items
separately.
34
Programmes
Outerwear
Temperature Cold to 40°C
Load 3.0kg
Spin 800rpm
Items Functional textiles, e.g. jackets and trousers made from
membrane fabrics such as Gore-Tex®, SYMPATEX® and
WINDSTOPPER®
Tip - Close any zips and velcro fasteners before washing.
- Do not use fabric softener.
- If required, outdoor clothing can be re-proofed in the Proofing
programme. Reproofing after each wash cycle is not
recommended.
Sportswear
Temperature Cold to 60°C
Load 3.0kg
Spin 1200rpm
Items Sportswear such as singlets and leggings as well as microfibre
and fleece garments
Tip - Do not use fabric softener.
- Observe the instructions on the care label.
35
Programmes
Trainers
Items Trainers without leather
Temperature Cold to 40°C
Load 2 pairs of shoes
Spin No final spin
Tip - Coarse soiling should be brushed off first before washing.
- A small additional load of towelling or cleaning cloths
increases the cleaning performance and reduces noise.
- Close velcro fasteners.
- Do not use fabric softener.
- Observe the instructions on the care label.
- Use the drying basket for tumble drying.
Express 20
Temperature Cold to 40°C
Load 3.0kg
Spin 1200rpm
Items Cotton garments that have hardly been worn or are only very
lightly soiled
Tip The ShortExtra is activated automatically.
Down filled items/Duvets
Temperature Cold to 60°C
Load 2.0kg
Spin 1200rpm
Items - Items with down filling, e.g. jackets, vests and sleeping bags
- Pillows and duvets with down, feather or synthetic filling
Tip - Remove air from the textiles before washing to prevent an
excessive build-up of foam.
- Observe the instructions on the care label.
36
Programmes
Bed linen
Temperature Cold to 90°C
Load 8.0kg
Spin 1400rpm
Items Bed linen, pillowcases
Tip Fasten zips and buttons.
Curtains/Drapes
Temperature Cold to 40°C
Load 3.0kg
Spin 600rpm
Items Curtains and drapes specified as machine-washable by the
manufacturer
Tip - To remove dust, select the Pre-washExtra.
- For curtains which crease easily, deselect the final spin
function.
- Remove curtain rollers.
Silks
Temperature Cold to 30°C
Load 1.0kg
Spin 600rpm
Items Silks and other hand-washable fabrics with no wool content, e.g.
satin, lace and silk
Tip When using a laundry bag (e.g. for bras or tights), always include
other loose textiles in the load.
37
Programmes
First wash
Temperature Cold to 40°C
Load 2.0kg
Spin 1200rpm
Items New clothes made of cotton, synthetic fibres and towelling
Tip Use this programme to wash any manufacturing residues out of
new items.
Proofing
Temperature 40°C
Load 2.0kg
Spin 1000rpm
Items Items made of microfibre and mainly synthetic fibres, e.g.
outerwear, skiwear and rainwear, table linen
Tip - Requires the use of a special-purpose detergent.
- Proofing creates a water and dirt-repellent effect on the
textiles.
- The items must be freshly laundered and spun or dried before
proofing.
- The thermal fixation of the Proofing programme takes place
automatically at the end of the process.
38
Programmes
Pre-ironing only
Temperature Steam
Load 2.0kg (spun laundry)
Spin No final spin
Items Damp, freshly washed and spun textiles that are suitable for
drying in a tumble dryer and suitable for ironing
Tip - Reduces creasing after washing and minimises the ironing
effort.
- 5–6shirts make up a load of approx. 2.0kg.
- Smaller loads achieve a better result.
- Remove garments as soon as the programme has finished and
then put them in the tumble dryer or hang them up on a coat
hanger to smooth them out.
- Not suitable for garments made of wool or wool blend fabric
Separate rinse
Temperature No heating
Load 8.0kg
Spin 1400rpm
Items Textiles that are to be rinsed or for separate fabric softeners
Tip Reduce the final spin speed for fabrics that crease easily.
Spin only
Temperature No heating
Load 10.0kg
Spin 1400rpm
Items Items which only need to be spun
Tip - Drain: set the spin speed to 0rpm
- Reduce the final spin speed for fabrics that crease easily.
39
Programmes
Clean TwinDos
Temperature No heating
Load 0.0kg
Spin No final spin
Items Do not load any laundry
The drum must be empty for the cleaning process
Tip - Clean the washing machine before switching off for longer
periods of time (more than 2months).
- Use the Miele TwinDosCare cleaning cartridge for cleaning.
Clean machine
Temperature Cannot be selected, temperature is automatically controlled by
the programme.
Load 0.0kg
Spin No final spin
Items Do not load any laundry
The drum must be empty for the cleaning process
Tip - Optimum results can be achieved by using Miele’s
IntenseClean machine cleaner. Alternatively, a universal
powder detergent can be used.
- Dispense the machine cleaner or universal detergent directly
into the drum.
- The ShortExtra is activated automatically.
Clean drum
Temperature No heating
Load 0.0kg
Spin No final spin
Items Do not load any laundry
The drum must be empty for the cleaning process
Tip Soiling such as sand or fluff is rinsed out of the drum.
40
Programmes
Programme sequence
Wash rhythm Rinse cycles Water level during
rinsing
Cottons Intensive 3 Medium
ECO 40-60 Intensive 2 Medium
Minimum iron Normal 3 High
QuickPowerWash Intensive 2 Low
SmartMatic Normal 3 Medium
Woollens Hand wash 3 High
Shirts/Blouses Sensitive 3 High
Delicates Sensitive 3 Very high
PowerFresh Rocking – –
Dark garments/Denim Normal 3 Medium
Outerwear Sensitive 3 High
Sportswear Sensitive 2 High
Trainers Rocking 2 Medium
Express 20 Intensive 1 Low
Down filled items/
Duvets
Normal 2 High
Bed linen Intensive 2 High
Curtains/Drapes Sensitive 4 Medium
Silks Hand wash 2 High
First wash Normal 2 Medium
Proofing Normal 1 Medium
- The information in the table always refers to the maximum load size of the
programme.
- The washing machine determines the amount of water and energy required
depending on the amount of laundry and its absorbency.
- During the main wash, the suds are sprayed continuously into the laundry. This
means that the water level cannot be detected.
Number of rinse cycles
The number of rinse cycles depends on a number of factors:
- selected final spin speed
- foam build-up during the main wash cycle
- selected Extras
41
Programmes
Extras
Short
For light soiling with no visible staining.
The programme sequence is reduced.
Mechanical action and energy usage are
increased.
Pre-ironing
The laundry undergoes a smoothing
process with steam at the end of the
programme. For optimal smoothing,
reduce the maximum load by 50%.
Small loads achieve a better result.
The garments must be suitable for
drying in a tumble dryer and
suitable for ironing .
SingleWash
For efficiently washing a very small load
(<1kg) in a normal wash programme.
The wash duration is reduced.
Please note the following advice:
- Use liquid detergent.
- For manual dosing: Reduce the
dosage to a maximum of 50% of the
amount quoted for a ½ load.
Stains
For cleaning stained laundry. The
programme sequence is altered with
this wash Extra.
Save energy
The wash temperature is reduced and
the wash duration is increased.
Rinse plus
Activates 1 to 3 extra rinses for excellent
results.
The number of rinse cycles can be set
under SettingsAppliance
functionsRinse plus.
Extra quiet
This option reduces noise levels during
the wash programme. Use this if you
want to wash laundry during quiet
periods (for instance when children are
sleeping). The Rinse holdExtra is
switched on automatically, deactivating
the final spin. The programme running
time is extended.
Hygiene plus
The hygiene requirements for laundry
are increased. The temperature holding
time is extended in the main wash to
improve the rinsing efficiency. This will
increase the water and energy
consumption for the programme. The
laundry must be suitable for drying in a
tumble dryer and suitable for
ironing .
Pre-wash
For laundry with large amounts of dirt,
e.g. dust and sand.
Soak
For heavily soiled fabrics with protein
stains.
The soak duration can be set to
between 30minutes and 6hours via
SettingsAppliance
functionsSoak.
Rinse hold
The laundry is not spun after the final
rinse and remains in the rinse water.
This helps prevent creasing if the
laundry is not going to be removed from
the washing machine immediately after
the end of the programme.
42
Programmes
Detergent recommendations
The recommendations apply across the entire temperature range of the wash
programmes.
Miele UltraPhase
1 and 2
Miele capsules
Miele capsules
Miele capsules
Universal
detergent
Colour detergent
Detergent for
delicates and
woollens
Special-purpose
detergent
Cottons
ECO 40-60
Minimum iron
QuickPowerWash
SmartMatic
Woollens
Shirts/Blouses
Delicates
PowerFresh
Dark garments/Denim
Outerwear
Sportswear
Trainers
Express 20
1
Down filled items/Duvets
Bed linen
Curtains/Drapes
Silks
First wash
Proofing
Clean machine
2
recommended Specialist detergents (e.g. WoolCare)
1
Liquid detergent Fabric care (e.g. fabric softener)
2
Powder detergent Additive (e.g. booster)
43
Programmes
Consumption data
Programmes Load Energy Water
Running
time Temperature
1
Residual
moisture Spin speed
kg kWh Litres h:min °C % rpm
Cottons 60 10.0 1.950 110.0 3:19 60 50.00 1400
20 10.0 0.300 85.0 2:55 20 50.00 1400
Minimum iron 30 4.0 0.400 45.0 1:59 30 30.00 1200
Express 20
2
40 3.0 0.200 20.0 0:20 30 60.00 1200
Woollens 30 3.0 0.250 25.0 0:40 30 40.00 800
QuickPowerWash 40 4.0 0.700 40.0 0:49 40 60.00 1400
1
Maximum laundry temperature reached in main wash.
2
ShortExtra activated
Information for customers
Consumption data can vary from the nominal values listed depending on water pressure, water hardness, water intake temperature, room
temperature, type and volume of load, fluctuations in the mains voltage and any Extras selected.
44
Good to know
Preparing the laundry for
washing
Sorting the laundry
Sort the laundry according to colour
and fabric.
Empty all pockets.
Damage due to foreign objects.
Nails, coins, paper clips, and so on
can cause damage to garments and
components in the machine.
Check the laundry before washing
and remove any foreign objects.
- Dark textiles often contain excess dye
which is released in the first few
washes. Therefore, wash light and
coloured items separately.
- Information on the fabric and wash
programme can be found on the care
label. Most garments have a care
label in the collar or side seam.
- Do not wash garments with the
not washable symbol on the care
label in the washing machine.
For curtains, remove the rollers and/
or lead weights or tie both in a bag.
Make sure that bra underwires are
sewn in. Remove any loose
underwires before washing.
Close any zips, velcro fasteners or
hook and eye fasteners before
washing.
Close the buttons of duvet covers and
pillowcases. This prevents other
laundry from getting trapped inside
the covers.
Pre-treating stains
Pre-treat stains quickly, preferably while
the stains are fresh. Dried stains or
stains that have penetrated the fabric
are difficult to remove.
Dab the stains off using a soft,
colourfast cloth. Do not rub.
Useful tip: Stains (e.g. blood, egg,
coffee, tea) can be pre-treated using
some handy tricks. You can find these
tricks in the Miele App or in Customer
information - Helpful Advice and
Information - Tips on stain removal on
the Miele website.
Damage due to solvent-based
cleaning agents.
Cleaning agents containing benzine,
stain remover, etc., can damage
plastic parts.
When pre-treating garments, make
sure that any plastic parts (e.g.
buttons) do not come into contact
with cleaning agent.
Risk of explosion due to solvent-
based cleaning agents.
If solvent-based cleaning agents are
used, an explosive mixture can form.
Never use solvent-based cleaning
agents in the washing machine.
45
Good to know
Care label
The care label contains symbols for the
perfect cleaning and care of garments.
The symbols can be divided into the
following categories:
Washing
The figure quoted in the bucket is the
maximum temperature at which the
garment can be washed.
–
Normal agitation, e.g. the ECO
40-60, Cottons programmes
–
Reduced agitation, e.g. the
Minimum iron programme
–
Much reduced agitation, e.g. the
Delicates programme
Hand wash, e.g. the Woollens
programme
Do not wash
Drying
Normal or higher temperature
Low temperature
Do not tumble dry
Ironing
Approx. 200°C
Approx. 150°C
Approx. 110°C
Ironing with steam can cause
irreversible damage.
Do not iron
Professional cleaning
Dry clean only. The letters
indicate the type of cleaning
agent required.
Wet cleaning
Do not dry clean
Bleaching
Any oxidation bleach can be
used
Use oxygen bleach only
Do not bleach
46
Good to know
Detergent
Any detergent suitable for domestic
washing machines can be used with this
appliance. Please observe the
instructions for use and dosage on the
detergent packaging.
Using dispensing aids
Use dispensing aids (e.g. dispenser
balls) if these are supplied with the
detergent, particularly when using liquid
detergent.
Using refill packs
When purchasing detergent, buy refill
packs wherever possible. This helps
reduce the amount of waste packaging.
Correct dispensing of detergent
The dispensing quantity of detergent
depends on various factors:
- Degree of soiling of the laundry
- Amount of laundry
- Water hardness. Check with your local
water supplier if you do not know the
water hardness level in your area.
Effects of dispensing more or less
than required
Dispensing too much detergent does
not improve the wash results, but has
the following effects:
- Poorer wash results due to too much
foam in the drum and reduced
mechanical action
- Cleaning results are impaired
- Higher water consumption due to an
extra rinse (switched on automatically
if too much foam is sensed in the
drum)
- Higher costs due to increased water
and detergent consumption
- Pollution of the environment
Dispensing too little detergent has the
following effects:
- The laundry does not get clean and
turns grey over time (greying of the
laundry)
- Increased limescale on the heater
elements (energy consumption
increases, heater element service life
is reduced)
- Unpleasant odours in the washing
machine (due to the formation of a
biofilm)
- Unpleasant odours in the laundry (due
to residual sebum)
47
Good to know
Water hardness levels
When dispensing detergent, it is
important to observe the water
hardness levels.
The local water supplier can supply
details of the on-site water hardness
level.
Water
hardness
level
Hardness
level in mmol/
l
German scale
°dH
I (soft) 0–1.5 0–8.4
II (medium) 1.5–2.5 8.4–14
III (hard) Above 2.5 Above 14
Water softener
Using water softener is recommended
from water hardness levels II and III.
Using water softener can save
detergent. Dispense according to the
amount specified on the water softener
packaging. Observe the following
sequence when adding water softener
and powder detergent into the
dispenser drawer.
1. Add powder detergent.
2. Add water softener.
Any other order will cause the
detergent to stick to the dispenser
drawer.
Useful tip: For liquid detergents: pour
the detergent into the dispenser drawer
and the water softener directly into the
drum using a dispensing aid.
Then dispense the recommended
amount of detergent for water hardness
level I.
Colour run and dye removers/dyes
- Dyes suitable for use in domestic
washing machines can be used.
However, please note that the salt
used in the dyeing process can cause
corrosion to stainless steel
components in the machine if you use
dye frequently. Always observe the
manufacturer’s instructions carefully.
After dyeing, run the Clean drum
programme. This rinses out any salt
and colour residues.
- It is prohibited to use dye removers in
the washing machine.
Damage due to colour run/dye
removers.
Colour run and dye removers can
cause corrosion in the washing
machine.
Do not use colour run or dye
removers in this washing machine.
48
Good to know
Spinning
The laundry is spun to remove water.
There is a spin cycle after the main
wash, after the rinse cycles and in the
final spin phase.
The ideal final spin speed is pre-set for
each programme and is limited to a
maximum value depending on the
programme. The maximum final spin
speed for the programme can be found
in the programme chart.
Rinse-spin
There is a rinse-spin cycle after the main
wash and the rinse cycles.
It is important to drain the water out of
the laundry to improve the cleaning
results. The maximum set spin speed is
not reached.
If the final spin speed is reduced, the
rinse-spin speed is adjusted.
If the final spin speed is less than
700rpm, an extra rinse is activated in
the Cottons programme to ensure
efficient cleaning results.
Deselecting the final spin or rinse-spin
Deselecting the final spin
Switch on the Rinse holdExtra.
The laundry is not spun after the final
rinse and remains in the rinse water.
This helps prevent creasing if the
laundry is not going to be removed from
the washing machine immediately after
the end of the programme.
Deselecting the rinse-spin and the
final spin
Set the final spin speed to 0rpm.
Useful tip: It is only possible to
deselect the rinse-spin when
deselecting the final spin.
49
Adjusting settings
Settings: Overview
* Follow the instructions in the
display.
General
Software update
Update
Language *
Date & Time *
Clock format
24 hours
12 hours
Set the time
Set the date
Brightness *
Sounds *
Buzzer tones
End of prog. tone
Security
System lock
Set up
Edit
Delete
PIN code
Proximity sensor
Off
Near
Far
Factory default settings
Reset appliance
Networking
Wi-Fi
Connection
Signal strength
Home network
IP address
Reset
Remote control
Appliance functions
TwinDos
Compartment 1
Detergent
UltraPhase 1
UltraPhase 2
Colour detergent
Universal detergent
Delicates detergent
Woollens detergent
Fabric softener
No detergent
Dosage amount
Adjust fill level
Compartment 2
Detergent
...
Dosage amount
Adjust fill level
50
Adjusting settings
Water inlet
Cold water
Hot water main wash
Hot water mw + rinse
Memory
ComfortOpen
Allergy
Soak
0:30 6:00 h
Rinse plus
1 rinse cycle
2 rinse cycles
3 rinse cycles
Temperature reduction
Suds cooling
Low water pressure
Anti-crease
Anti-crease
Duration
0:30 2:00 h
Water hardness
Lighting *
Door handle
Information
Software *
Legal information
Consumption
Previous programme
Total consumption
Operating hours
Information
Factory default settings
51
Adjusting settings
General
You can find this under
Settings General.
Software update
You can find this under
Settings General Software
update.
To receive updates, you must
successfully connect to your home Wi-
Fi network.
You can switch on this function to keep
the software up to date with the latest
Miele developments. A message will
appear in the display as soon as a new
update is available.
Security
System lock
You can find this under
Settings General Security
System lock.
The system lock prevents the appliance
from being used without authorisation.
- Set up
You are prompted to select an input
method for the system lock. You must
unlock the display every time after
switching on.
- Edit
This menu option is only displayed if
you have already set up the system
lock. You can change the selected PIN
code.
- Delete
This menu option is only displayed if
you have already set up the system
lock. You can delete the system lock.
There is no longer any protection
against the appliance being used
without authorisation.
Useful tip: Make a note of the PIN
code. If you have forgotten the PIN
code, Miele Customer Service will have
to reset the PIN code.
Proximity sensor
You can find this under
Settings General Proximity
sensor.
The proximity sensor detects
movements within a certain range. You
can deactivate the proximity sensor or
adjust its range (Near or Far).
Factory default settings
You can find this under
Settings General Factory default
settings.
You can reset the appliance to the
default settings.
Networking
You can find this underMenu
Settings Networking.
Networking allows you to operate your
appliance using the Miele App or
external voice assistants, as well as to
update the software.
Wi-Fi
You can find this underMenu
Settings Networking.
You can only connect to your home Wi-
Fi network if the Wi-Fi setting is
activated.
52
Adjusting settings
Connection
You can find this under
Settings Networking Connection.
You can view information about your
home Wi-Fi network.
- Signal strength
The strength of the Wi-Fi signal is
displayed.
- Home network
You can view the quality of the
connection to your home Wi-Fi
network.
- IP address
The IP address is displayed.
- Reset
If you reset the network data, you will
no longer be able to operate your
appliance via the Miele App or
external voice assistants or update the
software. You will need to reconnect
to your home Wi-Fi network.
Remote control
You can find this underMenu
Settings Networking.
You are only able to operate your
appliance via the Miele App or external
voice assistants if the Remote control
setting is switched on.
Appliance functions
Here you can adjust various settings for
the wash process.
TwinDos
You can find this under
Settings Appliance
functionsTwinDos.
You can select detergents, set the
dispensing quantities and check and
correct the fill level of the detergent
cartridges.
This setting is only necessary if the
detergent cartridges are not
automatically detected by the washing
machine.
If you wish to use your own detergent
with the TwinDos function instead of
UltraPhase1 and 2, you will need the
refill containers (optional accessories).
UltraPhase1 and 2 can only be
dispensed as a package. If a different
detergent is selected for one
compartment, the setting for the other
compartment is automatically
deselected.
Useful tip: If you select No detergent,
the respective TwinDos compartment
will be deactivated.
53
Adjusting settings
Water inlet
You can find this under
Settings Appliance functions
Water inlet.
You can programme 3 options for the
water intake.
- Cold water
Water enters via the cold water inlet
hose only.
- Hot water main wash
When using cold and hot mains
water, the water enters via both water
inlet hoses. Hot mains water is only
used in the main wash if a
temperature of over 30°C is
selected.
- Hot water mw + rinse
When using cold and hot mains
water, the water enters via both water
inlet hoses. Hot mains water is used
in the main wash and for rinsing.
Water consumption is reduced by
approx. 10%.
Memory
You can find this under
Settings Appliance
functionsMemory.
The washing machine will save the last
parameters (temperature, spin speed
and some of the Extras) selected for a
wash programme after the programme
has started.
When the wash programme is chosen
again, the saved parameters will appear
in the washing machine’s display.
ComfortOpen
You can find this under
SettingsAppliance
functionsComfortOpen.
The washing machine door opens
automatically at the end of the Anti-
crease phase or after a programme is
cancelled.
Allergy
You can find this under
SettingsAppliance
functionsAllergy.
Increased demand on the rinsing
efficiency of the washing machine. An
extra rinse is always carried out.
Soak
You can find this under
SettingsAppliance
functionsSoak.
You can set a soak duration of between
30minutes and 6hours.
Rinse plus
You can find this under
SettingsAppliance
functionsRinse plus.
You can select how many extra rinses
are to be carried out. This setting is
important for allergy sufferers. The
washing machine’s water consumption
increases.
54
Adjusting settings
Temperature reduction
You can find this under
SettingsAppliance
functionsTemperature reduction.
At an installation altitude above
1000m, water has a lower boiling point.
Miele recommends activating the
reduced temperature setting at
installation altitudes of 2000m or
above to prevent water from boiling. The
maximum temperature is reduced to
80°C even if a higher temperature is
selected.
Suds cooling
You can find this under
Settings Appliance
functionsSuds cooling.
Additional water flows into the drum at
the end of the main wash to cool the
suds down. Hot suds can damage
plastic drainage pipes.
Suds cooling takes place when the
Cottons programme with a temperature
of 70°C or higher is selected.
Switch on the suds cooling in the
following cases:
- to prevent the danger of scalding if the
drain hose is hooked over the edge of
a sink or basin
- where the drainage pipes are rated
less than 70°C
Low water pressure
You can find this under
SettingsAppliance functionsLow
water pressure.
If the water pressure is below 100kPa
(1bar), the programme will be cancelled
and the fault message Fault F10 • Water
inlet will appear.
If the on-site water pressure cannot be
increased, activating this function will
prevent the programme from being
cancelled.
Anti-crease
You can find this under
SettingsAppliance
functionsAnti-crease.
The Anti-crease function reduces
creasing after the end of the
programme.
At the end of the programme, the drum
continues to turn at intervals for up to
2hours. The washing machine door can
be opened at any time.
Water hardness
You can find this under
SettingsAppliance
functionsWater hardness.
Set the exact water hardness for the
water in your home. The water hardness
is required to correctly dispense
TwinDos.
Lighting
You can find this under
SettingsAppliance
functionsLighting.
The door handle lighting can be
switched off or on.
55
Adjusting settings
Service
You can find this under
Settings Service.
You can set whether Miele Customer
Service can gain access to the software
for servicing purposes.
Remote Access
Miele Customer Service can access the
software remotely.
Information
You can find this under
Settings Information.
Software
You can find this under Menu
Settings Information Software.
You can find information about the
installed software here.
Legal information
You can find this underMenu
Settings Information Legal
information.
You can query which integrated open
source components are used in the
software.
Consumption
You can find this under
Settings Consumption.
You can display the energy and water
consumption of the washing machine.
Operating hours
You can find this under
Settings Information.
You can query the number of operating
hours.
56
Cleaning and care
Cleaning the casing, drum and
control panel
Risk of electric shock!
Mains voltage is present when the
washing machine is switched off.
Disconnect the machine from the
electricity supply before cleaning or
maintenance.
Risk of damage due to ingress of
water.
The pressure of a water jet can cause
water to get into the washing
machine, resulting in damage to
components.
Do not spray the washing machine
with a water jet or high pressure
hose.
Damage caused by cleaning
agents.
Solvent-based cleaning agents,
abrasive cleaners, glass cleaners or
multi-purpose cleaning agents can
cause damage to plastic surfaces and
other parts.
Do not use any of these cleaning
agents.
Cleaning recommendation:
As required
Tools required:
Soft cloth
Clean the casing and control panel
with a mild cleaning agent or soapy
water and dry both with a soft cloth.
The drum can be cleaned using a
suitable stainless steel cleaner
following the manufacturer’s
instructions on the packaging.
Cleaning the dispenser drawer
Washing at low temperatures and the
use of liquid detergent can lead to a
build-up of mould and bacteria in the
dispenser drawer.
Cleaning recommendation:
Every 4weeks at the beginning, even if
you only use TwinDos. If there is no
heavy soiling, you can extend the
intervals.
Tools required:
Bottle brush
Removing and cleaning the dispenser
drawer
Pull out the dispenser drawer until
you feel resistance. Press down the
release button and at the same time
pull the drawer right out of the
machine.
Clean the dispenser drawer with
warm water.
57
Cleaning and care
Cleaning the siphon and the /
compartment channel
Liquid starch results in clogging. If
clogged, the siphon in the /
compartment will not work and
the compartment can overflow.
Clean the siphon particularly
thoroughly after using liquid starch a
few times.
1
2
Pull the siphon out of the
compartment.
Clean the siphon under warm running
water.
Clean the siphon tube in the same
way.
Refit the siphon.
Clean the fabric softener channel
using a bottle brush and warm water.
Cleaning the dispenser drawer
housing
Use a bottle brush to remove
detergent residues and limescale
from the jets inside the dispenser
drawer.
Replace the dispenser drawer.
Useful tip: To assist drying, leave the
dispenser drawer slightly open.
58
Cleaning and care
Cleaning the water intake filter
The filter must be put back in place
after cleaning.
The washing machine has a filter to
protect the water intake valve. You can
check the filter for soiling and clean it
yourself in just a few simple steps.
Cleaning recommendation:
Every 6months. Perform this check
more often if there are frequent
interruptions to the external water
supply.
Tools required:
Screwdriver, long nose pliers
Turn off the tap.
Unscrew the water inlet hose from
the tap.
Use a screwdriver to remove the
black rubber seal from the screw
thread.
Using long nose pliers, take hold of
the plastic filter bar and remove
the plastic filter.
Clean the filter.
First insert the filter and then the
rubber seal back in the screw thread.
Screw the screw thread securely back
onto the tap by hand.
Slowly turn on the tap.
Make sure there is no water leaking
from the connections.
59
Cleaning and care
Cleaning the TwinDos system
Damage resulting from dried
laundry detergent.
If the system has not been used for a
long time (more than two months),
detergent in the hoses can become
viscous or dry out. The hoses can
become blocked and would then
need to be cleaned by a service
technician.
Clean the TwinDos system.
The washing machine has the Clean
TwinDos cleaning programme for the
TwinDos system. Running the cleaning
programme will rinse and clean the
hoses inside the washing machine.
To run the cleaning programme, you
will need the TwinDosCare cleaning
cartridge or a refill container, available
from the Miele online shop or from
your Miele specialist dealer.
Cleaning the compartment
Detergent residues can cause clogging.
Cleaning recommendation:
Each time the cartridges are changed.
Tools required:
Damp cloth
Use a damp cloth to clean the
compartment interior.
Starting the cleaning programme
Cleaning interval:
Longer downtime of more than
2months or when changing the type of
detergent
Tools required:
TwinDosCare cleaning cartridge or refill
container
Follow the instructions in the display.
Cleaning the drum/Hygiene in
the washing machine
The washing machine has 2 machine
cleaning programmes:
- Clean drum
- Clean machine
Cleaning the drum
Soiling such as sand and fluff is rinsed
out of the drum.
Cleaning recommendation:
As required
Start the Clean drum programme.
Cleaning the machine
Washing at low temperatures and/or
using liquid detergents can cause germs
and odours to build up in the washing
machine.
Cleaning recommendation:
Message in the display
Tools required:
Miele IntenseClean machine cleaner or
a universal powder detergent
Start the Clean machine programme.
60
Problem solving guide
Many malfunctions and faults can be easily remedied. You can save time and
money in many cases, as you do not need to contact Customer Service.
More information to help you remedy faults yourself can be found at
www.miele.com.au/support/customer-assistance or
www.miele.co.nz/support/customer-assistance.
The display does not switch on automatically – it is not possible to
select a programme
Problem Possible cause and remedy
Washing machine does
not switch on. The
display remains dark.
There is no power to the washing machine.
Check whether the mains plug is plugged in and
switched on.
Check whether the circuit breaker has tripped.
The proximity sensor is switched off. The proximity
sensor does not respond.
Press On/Off and switch on the washing
machine.
Check the Proximity sensor setting in Settings.
Check the proximity sensor by approaching the
washing machine from the front.
Startis dark and
cannot be activated.
The door is not closed properly.
Open the door and close it again.
The washing machine has an automatic safety lock.
The washing machine can only be started within
60seconds of the last operational step on the control
panel.
Confirm the question: Release safety lock? by
touching the OKsensor.
You now have another 60 seconds in which to start
the wash programme.
61
Problem solving guide
Door does not open or close
Problem Possible cause and remedy
Fault F34 The door is not closed properly. The door lock could
not engage.
Close the door again.
Start the programme again.
If the same fault message appears again, contact
Miele Customer Service.
Fault F35 The door lock has jammed.
Switch the washing machine off and on again.
If the same fault message appears again, contact
Miele Customer Service.
The door cannot be
opened during the wash
process.
During the wash process, the door is locked and the
door sensor is switched off.
You can interrupt the wash process and cancel the
door lock via “Add laundry”.
Water intake or drainage
Problem Possible cause and remedy
Fault F10 • Water inlet The washing machine could not draw in enough water.
Check whether the tap has been turned on or turned
on properly.
Check whether the water inlet hose is kinked.
Check that the water connection pressure is
sufficient. The minimum pressure is 100kPa (1bar).
If the water connection pressure is permanently
below the minimum value, the “Low water pressure”
setting can be activated.
Fault F11 • Water
drainage
The drain pumps are dirty or blocked.
Clean the drain filters and drain pumps (see
“Problem solving guide – Draining the suds solution
in the event of a fault”).
The drain hose has been fixed too high.
Observe the maximum delivery head of 1.0m.
Fault F138 The water protection system has reacted.
Turn off the tap.
Contact Miele Customer Service.
62
Problem solving guide
Problem Possible cause and remedy
Fault F373 • Leak at
drain filter
The washing machine has detected a leak in the drain
filter.
Check the drain filter and tighten it again.
Switch the washing machine off and on again.
If the fault occurs again, contact Miele Customer
Service.
Fault messages and information in the display
Problem Possible cause and remedy
Fault FXXX
Switch the appliance off
and on again. If the fault
persists, call Miele.
The washing machine has detected a fault.
Disconnect the washing machine from the mains
electricity supply. Switch off at the wall and
withdraw the plug from the socket, or switch off the
mains circuit breaker.
Disconnect the washing machine from the mains
supply for at least 2minutes.
Reconnect the washing machine to the electricity
supply.
Then switch the washing machine on again.
Restart the programme.
If the fault occurs again, contact Miele Customer
Service.
Select a programme
with 60 °C or higher or
start the “Clean
machine” programme.
“Clean machine” now?
A wash programme using a temperature above 60°C
has not been run for a long time. This can lead to a
build-up of germs and odours in the washing machine.
Start the Clean machine programme by adding
either Miele IntenseClean machine cleaner or a
universal powder detergent.
Check detergent Excessive foam has built up during washing.
Check the amount of detergent dispensed.
With automatic detergent dispensing, check the
dispensing quantity set.
Observe the instructions on the detergent packaging
and the degree of soiling of the laundry.
If necessary, reduce the basic dispensing quantity
by increments of 10%.
63
Problem solving guide
Problem Possible cause and remedy
Fault F210 • Circulation The drain pumps and the nozzle in the door sealing
ring are dirty.
Clean the drain pumps and the nozzle in the door
sealing ring (see “Problem solving guide – Draining
the suds solution in the event of a fault”).
Start a wash programme again after cleaning.
If the same fault message appears again, contact
Miele Customer Service.
Fault messages and problems with TwinDos
Problem Possible cause and remedy
TwinDos empty sensor
defective
The fill level of the TwinDos cartridges cannot be
detected. The empty sensing is defective.
TwinDos can continue to be used.
Check the fill level of the TwinDos cartridges.
Contact Miele Customer Service to remedy the
defect.
Use TwinDos TwinDos has not been used for a long time. As a
result, there is a risk of the hoses becoming blocked.
Use TwinDos for one of your next wash cycles.
Clean TwinDos TwinDos needs to be cleaned. TwinDos has not been
used for a long time.
Carry out TwinDos cleaning immediately.
Hygiene in the washing machine
Problem Possible cause and remedy
The washing machine
smells unpleasant.
Germs and/or a biofilm have formed in the washing
machine.
A wash programme using a temperature above 60°C
has not been run for a long time.
Start the Clean machine programme by adding
either Miele IntenseClean machine cleaner or a
universal powder detergent.
The door and the dispenser drawer were left closed
after washing.
Leave the door and the dispenser drawer slightly
open to allow them to dry.
64
Problem solving guide
Problems with the dispenser drawer
Problem Possible cause and remedy
Large amounts of
detergent residues
remain in the dispenser
drawer.
The water connection pressure is too low.
Check the water connection pressure (at least
100kPa (1bar)).
Check the filter in the water inlet hose for soiling and
clean the filter.
Powder detergent used in conjunction with water
softeners tends to become sticky.
Clean the dispenser drawer.
In future, observe the following dispensing
sequence:
1. Add the powder detergent.
2. Add the softener to the powder detergent.
The fabric softener is not
completely dispensed. A
large amount of water
remains in the
compartment.
The siphon is not correctly positioned or is clogged.
Clean the siphon.
For technical reasons, a small amount of water will
remain in the compartment.
There is still liquid in the
capsule at the end of the
programme.
There is a blockage in the small pipe in the dispenser
drawer onto which the capsule is placed.
Clean the dispenser drawer.
For technical reasons, a small amount of water will
remain in the capsule.
There is water next to
the capsule in the
compartment.
CapDosing was not activated.
Remove the capsules and dispose of them.
Switch on CapDosing the next time a capsule is
used.
An empty capsule was not removed after the last
wash programme.
Remove the capsule.
There is a blockage in the small pipe in the dispenser
drawer onto which the capsule is placed.
Clean the dispenser drawer.
65
Problem solving guide
Poor wash results
Problem Possible cause and remedy
Liquid detergent does
not achieve the required
result.
Commercially available liquid detergents do not
usually contain bleaching agents. Stains from fruit,
coffee or tea, for example, are difficult to remove
without bleaching agent.
Use TwinDos with UltraPhase1 and 2. The targeted
addition of UltraPhase2 (bleaching agent) during
the wash process removes stains effectively.
Add a powder detergent containing bleach.
White residues which
look like powder
detergent are seen on
dark fabrics after
washing.
Powder detergents contain compounds (zeolites) to
aid water softening which are not soluble in water. The
zeolites have ended up on the laundry.
Try and brush off the residues with a soft brush once
the laundry is dry.
In future, wash dark textiles using a liquid detergent.
Liquid detergents do not usually contain zeolites.
Wash dark textiles in the special programme offered
for this purpose.
Grey, greasy particles
cling to washed laundry.
There are greasy particles on the textiles. Greasy
particles can form on textiles soiled with grease (oils,
ointments) and if not enough detergent has been
dispensed.
Before the next wash, clean the washing machine
with the Clean machine programme to remove
residues from the washing machine.
Then wash the textiles again, if possible using a
liquid detergent. Liquid detergents have a better
cleaning effect on grease stains.
The textiles are
unusually wet after the
wash process.
The machine detected a high level of imbalance during
the final spin and reduced the spin speed.
A low final spin speed was selected when selecting
the programme.
Always place large and small textiles together in the
drum for a wash process. This ensures better
distribution of the textiles during the final spin and
reduces the chance of imbalance.
66
Problem solving guide
Noises and various other problems
Problem Possible cause and remedy
The washing machine
shakes during the spin
cycle.
The washing machine is not standing evenly on all 4
adjustable feet.
The feet are not secured.
Level the washing machine and secure the feet.
Strange pump noises
can be heard.
This is not a fault.
Slurping noises occur at the start and end of the
pump sequence as a normal part of operation.
67
Problem solving guide
Draining the suds solution in
the event of a fault
Follow the operating sequences listed.
The individual operational steps can be
found in “Problem solving guide”.
Draining the suds solution and
opening the door in the event of a
power cut
1. Remove the plinth flap
2. Drain the suds
3. Fit the plinth flap
4. Operate the emergency release
Draining the suds solution if the drain
filter is clogged
1. Remove the plinth flap
2. Drain the suds
3. Clean the pump and drain filter
4. Fit the plinth flap
Draining the suds solution and
cleaning the pump and nozzle for Fault
F210 • Circulation
1. Remove the plinth flap
2. Drain the suds
3. Clean the pump and drain filter
4. Clean the nozzle at the top of the
door sealing ring
5. Fit the plinth flap
Remove the plinth flap
1
2
3
Open the plinth flap by approx. 45°.
Release the 3 retainers one after the
other.
Remove the plinth flap by pulling it
forwards.
Useful tip: To avoid damaging the plinth
flap, put it to one side.
68
Problem solving guide
Draining the suds
Requirement: the plinth flap has been
removed.
Depending on the wash programme
and the progress of the wash cycle,
there may be a large quantity of suds
in the washing machine.
Emptying into a shallow container
This draining method is recommended if
the washing machine is placed directly
on the floor.
Tools required:
Container max. 3cm high and ideally
with a capacity of 2litres, e.g. a
universal tray from the oven.
If the floor is sensitive, place a towel
underneath to protect the floor.
Fold down the right-hand pouring aid.
Press the pouring aid all the way
down until you feel it click into place.
Risk of scalding due to hot suds.
Escaping suds will be hot if laundry
has been washed at high
temperatures!
Carefully allow all suds to drain off.
< 3 cm
Slide a flat container under the
pouring aids.
Slowly and carefully unscrew the
right-hand drain filter to let the suds
out.
To interrupt the suds drainage (e.g. to
empty the container), tighten the
drain filter again.
The process is complete when no more
suds run out.
Emptying into a plastic bag
This draining method is recommended if
the washing machine is slightly
elevated, e.g. on a plinth.
Tools required:
1 plastic bag (freezer bag) with a volume
of at least 3litres and a towel for
sensitive floors.
If the floor is sensitive, place a towel
underneath to protect the floor.
69
Problem solving guide
1
1
2
3
Attach the plastic bag to both slots
of the right-hand pouring aid.
Fold down the pouring aid.
Slowly and carefully unscrew the
right-hand drain filter to let the suds
out.
To interrupt the drain (e.g. to empty
the bag), tighten the drain filter again.
The process is complete when no more
suds run out.
Next steps
You want to clean the drain filter
Read “Cleaning the pumps and drain
filters”.
You do not want to clean the drain filter
Tighten the drain filter back up again.
Fold the pouring aid up again.
Risk of water damage
Make sure the drain filter is securely
tightened. Otherwise there is a risk of
water leakage during use.
Replace the drain filter correctly and
tighten it securely.
Cleaning the pumps and drain
filters
Requirement: suds have been drained.
Unscrew the drain filters completely
and remove them.
Clean the drain filters thoroughly.
1
2
Loosen the retainers on the drain
filter lids.
Remove the lids and clean the inside
of the drain filters.
70
Problem solving guide
Check whether the pump impellers
can rotate freely.
Remove any foreign objects (e.g.
buttons, coins).
Clean the inside thoroughly.
Replace the drain filters correctly (on
the right and left) and tighten them
securely.
Fold the pouring aids up again.
Risk of water damage
Make sure the drain filters are
securely tightened. Otherwise there
is a risk of water leakage during use.
Replace the drain filters correctly and
tighten them securely.
Fitting the plinth flap
1
3
2
Snap the 3 retainers back into place
after use.
Press the outer edge of the plinth
flap slightly outwards.
Close the plinth flap.
Cleaning the nozzle at the top of
the sealing ring
Remove the fluff with your finger. Do
not use any sharp or pointed tools to
do this.
71
Problem solving guide
Operating the emergency
release
Requirement: suds have been drained.
Tools required:
Long thin screwdriver
In the event of a power cut during the
wash process, the door remains
locked. The door can be unlocked
manually.
1. Use a screwdriver to push the door
release mechanism all the way down
without touching or opening the door.
2. Then pull the door open.
Danger of injury due to rotating
drum.
Reaching into a moving drum is
extremely dangerous and may result
in injury.
Always make sure that the drum is
stationary before reaching in to
remove laundry.
Keep children away from the washing
machine.
3. Close the door.
4. Open the door again.
If the door is locked, repeat steps 1 to 4
to avoid potential safety risks.
5. Remove the laundry.
72
Service
You can find information on how to
remedy faults yourself at
www.miele.com.au/support/
customer-assistance or
www.miele.co.nz/support/customer-
assistance and about Miele spare
parts at www.miele.com.au/service or
www.miele.co.nz/service.
Contact in case of fault
In the event of any faults which you
cannot remedy yourself, please contact
Miele.
You can book a Miele customer service
call-out online at www.miele.com.au/
service or www.miele.co.nz/service.
Contact information for Miele can be
found at the end of this booklet.
Please quote the model and serial
number of your appliance when
contacting Miele. This information can
be found on the data plate.
The data plate can be found above the
right-hand drain pump when the plinth
flap is open.
Warranty
The manufacturer's warranty for this
appliance is 2years.
For further information, please refer to
your warranty booklet.
73
Installation
Rear view
a
Drain hose
b
Transport clips for inlet and drain
hoses and power supply cord
c
Power supply cord
d
Protruding lid for holding when
moving the appliance
e
Waterproof system inlet hose for
cold mains water
f
Waterproof system inlet hose for hot
water
g
Safety caps for transit bars
h
Transport clips for inlet and drain
hoses and for storing transit bars
when not in use
74
Installation
Transporting the washing
machine
Danger of injury to people and
damage to property caused by
moving the appliance incorrectly
If the washing machine tips up, there
is a danger of injury to people and
damage to property.
Make sure the washing machine is
stable during transportation.
If transporting the washing machine,
make sure its left or right side panel
is:
- lying horizontally (e.g. in a car) or
- upright on a hand trolley
Transporting the washing
machine to its installation
surface
Danger of injury due to
unsecured lid.
Make sure the fixings at the back of
the lid are secure. They may become
brittle due to external circumstances.
There is a danger of the lid being
pulled off when carrying the
appliance.
Before carrying the appliance, check
that the lid is secure where it
protrudes at the back.
Carry the washing machine by the
front adjustable feet and by the lid
where it protrudes at the back of the
machine.
Requirements for the
installation surface for the
washing machine
- Connections for electricity, water
intake and drainage should be
installed in such a way that they
remain accessible when the washing
machine is in its final position.
- The best base is a concrete floor.
- When installing on wooden beam
flooring, the base should be reinforced
with a plywood base (minimum size:
59x52x3cm). The base should span
several joists and be bolted to the
joists and not only to the floorboards.
Check for the presence of pipes and
cables first.
- Do not place on soft flooring (e.g.
carpet).
75
Installation
Removing the transit bars
Removing the transit bars
Remove the left-hand transit bar first,
followed by the right-hand transit bar.
3
2
1
Push the cover out.
Using the spanner supplied, turn the
transit bar 90°.
Then pull the transit bar out.
Remove the right-hand transit bar in
the same way.
Covering the holes
Risk of injury from sharp edges!
There is a risk of injury from reaching
into holes that are not covered.
After removing the transit bars, cover
the exposed holes.
Press the covers firmly shut until they
click into place.
Securing the transit bars
Secure the transit bars to the rear
panel of the washing machine. Make
sure that the top retainer is located
above the holder.
76
Installation
Fitting the transit bars
Opening the flaps
Push against the catch with a pointed
object, e.g. a narrow screwdriver.
The flap will open.
Fitting the transit bars
Install the transit bars in reverse order
to their removal.
Useful tip: If you lift the drum slightly,
the transit bars can be pushed in more
easily.
Aligning the washing machine
Risk of damage due to incorrectly
aligned washing machine.
There is a danger of the washing
machine moving about if the feet are
not secured.
Turn all four counter nuts for the feet
until they sit firmly up against the
housing. Please also check this for
the feet which did not need
adjustment.
The washing machine must stand
perfectly level on all 4 feet. This is the
only way to ensure safe and proper
operation.
Incorrect installation may increase
water and energy consumption. The
washing machine can also move around
during spinning.
Unscrewing the feet and positioning the
washing machine vertically
The appliance is supplied with all feet
screwed in.
Using the spanner supplied, turn the
counter nut in a clockwise
direction.
Then turn the counter nut together
with the foot to unscrew.
77
Installation
Use a spirit level to check the
washing machine is standing level.
If the washing machine is vertical, the
feet still need to be secured.
Securing the feet
Hold the foot securely with water
pump pliers.
Use the spanner to screw the counter
nut tight against the casing.
Additional installation
requirements
Installing under a continuous worktop
Risk of electric shock due to
exposed cables.
There is a risk of coming into contact
with live parts while the lid is
removed.
Do not remove the washing machine
lid.
This washing machine (with lid intact)
can be pushed under a worktop (min.
850mm) if there is space to do so.
Washer-dryer stack
The washing machine can be installed
as a washer-dryer stack together with a
Miele tumble dryer. A WTV stacking kit
is required for this.
You can obtain a stacking kit from Miele.
T2
W2
a
b
c
a = at least 2cm
b = WTV601:172cm
WTV611:184.5cm
c = 65cm
Installation on a plinth
The washing machine can be installed
on a plinth with drawer (please note the
plinth may not be available in all
countries). The plinth must be
purchased as a pair and secured to the
second plinth supporting another
tumble dryer or washing machine.
78
Installation
The Miele water protection
system
The Miele water protection system
protects all parts of the washing
machine from water damage.
The system consists of the following
main components:
- the water inlet hose
- the electronic module, and the
drainage and overflow protection
- the drain hose
The Miele Waterproof system (WPS)
a
Solenoid valve inside the casing of
the water inlet hose
b
Sheathed water inlet hose with
pressure-resistant inner hose
c
Solenoid valve for water intake
control
d
Floor tray
e
Float switch
f
Electronic module
g
Drain pump
Water inlet hoses
- A solenoid valve that shuts off the
water inlet directly at the tap is
located in the casing of the water inlet
hoses. If the solenoid valve is faulty,
the pressure-resistant inner hose
and the solenoid valve for water intake
control will provide additional
protection.
- The inner hose and the solenoid
valves have a burst pressure of at
least 6000kPa (60bar).
- The sheathed water inlet hose
consists of a pressure-resistant inner
hose and an outer sleeve. If water
leaks from the inner hose, it is guided
through the outer sleeve and into the
floor tray. The float switch closes
the solenoid valves and . This
shuts off the water inlet and prevents
any more water from flowing into the
appliance. Water in the suds container
is pumped away.
79
Installation
Special features of the water inlet
hose
Risk of electric shock from mains
voltage.
There are live electrical components
in the water inlet hose.
The water inlet hose must never be
connected in an area subject to spray
water, e.g. from a bath or shower.
Electronic module and casing
- Drainage protection:
Any leaking water from the washing
machine is collected in the floor
tray in the base of the machine. The
float switch signals the water in the
floor tray to the electronic module.
The electronic module closes the
solenoid valves and . This shuts
off the water inlet and prevents any
more water from flowing into the
appliance. In addition, the electronic
module activates the drain pump
and the water in the suds container is
pumped away.
- Overflow protection:
The electronic module constantly
monitors the water level in the
washing machine. If the water level
exceeds a certain level, the drain
pump switches on and pumps the
excess water away. Should the water
level rise repeatedly in an uncontrolled
way, the drain pump will switch on
continuously and the washing
machine indicates a fault, which is
accompanied by a buzzer.
Drain hose
The drain hose is protected by a
ventilation system which prevents the
machine from being emptied
completely.
80
Installation
Water inlet
Health risk and risk of damage
due to contaminated mains water.
The quality of the water used must
correspond to the drinking water
specification of the country in which
the washing machine is being
operated.
Always connect the washing machine
to potable water.
The water connection pressure needs to
be between 100kPa (1bar) and
1000kPa (10bar). If the water
connection pressure exceeds 1000kPa
(10bar), a pressure reducing valve must
be installed.
Connection to the water supply should
incorporate a tap with a ¾" threaded
union. If a tap is not available, only a
qualified installer may connect the
washing machine to the mains water
supply.
Hot water
The preferred temperature is 55°C. The
temperature must not exceed 60°C.
Consult a qualified plumber if the
temperature exceeds 60°C.
Connecting water inlet hoses
Screw the water inlet hoses with the
nut onto the thread of the taps.
To prevent damage to the inner hose,
hold the valve casing firmly and turn
the nut.
Slowly turn on the taps and check the
connections for leaks.
Correct the position of the seal and
screw thread if necessary.
Maintenance
Only use a Miele Waterproof system
hose should you need a replacement.
Damage caused by dirty water.
This washing machine has a filter in
the hose connection to the casing to
protect the solenoid valves.
This filter must not be removed.
Hose extension
A 1.5m long (metal) extension hose is
available from Miele Customer Service
as an accessory.
This metal extension hose is tested to
withstand burst pressures of up to
14,000kPa (140bar) and can be used
as a flexible extension to the water
supply pipe.
81
Installation
Drainage
The suds are drained through a drain
pump with a 1m high delivery head. For
the water to drain freely, the hose must
be free of kinks.
If required, the hose can be extended to
a length of up to 5m. The necessary
parts can be ordered from Miele
Customer Service.
For a delivery head of more than 1m (up
to a max. of 1.8m), a replacement drain
pump will need to be fitted. Please
contact Miele for advice. For a delivery
head of 1.8m, the hose can be extended
to a length of up to 2.5m. The
necessary parts can be ordered from
Miele Customer Service.
Drain hose connection options
1. Connect the drain hose to a plastic
drain pipe
2. Connect the drain hose to a sink
3. Route the drain hose to a floor drain
(gully)
4. Hang the drain hose in a sink or
basin
Drain adapter
Miele offers a drain adapter for
connection to a plastic drain pipe or sink
as an optional accessory (please note
the drain adapter may not be available in
all countries). The drain adapter offers
the option of connecting only the
washing machine or the washing
machine together with the tumble dryer.
Connecting the hoses to the drain
adapter
5
4
3
2
1
a
Drain adapter
b
Hose clip
c
Washing machine drain hose
d
Hose clip
e
Tumble dryer drain hose
Connect the hoses to the drain
adapter as shown in the image.
Secure the hoses with hose clips.
82
Installation
Connecting to the plastic drain pipe
The drain adapter fits onto a standpipe
with a diameter of DN40 or DN50.
The maximum delivery head of the
washing machine is 1m. The length of
the drain hose must not exceed 2.5m.
Useful tip: The sealing ring supplied
with the drain adapter must not be
used.
Insert the drain adapter in the plastic
drain pipe.
Connecting to the sink
It is possible to connect to a sink drain
outlet using a 1¹/₂" thread.
Useful tip: Ensure that the seal is
inserted in the adapter.
1. 2.
Insert the seal in the drain adapter.
Screw the adapter onto the sink drain
outlet.
83
Installation
Routing the drain hose to a floor drain
(gully)
Useful tip: The maximum drain length is
5m.
Place the drain hose on the floor
drain.
If necessary, secure the hose to
prevent it from slipping.
Hanging the drain hose in a sink or
basin
If drainage is via the sink, rapid
drainage must be guaranteed.
Otherwise there is a risk of flooding or
backsiphonage into the washing
machine.
Useful tip: To prevent the drain hose
from slipping, use the enclosed elbow.
Place the drain hose in the
elbow.
Hang the drain hose over the sink.
Secure the elbow from slipping using
a strap and the eyelet.
84
Installation
Electrical connection
The washing machine is supplied with a
mains cable with moulded plug ready
for connection to a switched socket.
The socket should be easily accessible
after the machine has been installed. If
the switch is not accessible after
installation, an additional means of
disconnection must be provided for all
poles.
Risk of fire from overheating!
Connecting the washing machine to
a multi-socket plug adapter or to an
extension lead can overload the
cable.
Do not use an extension lead or
multi-socket plug adapter.
All electrical work must be carried out
by a suitably qualified and competent
person, in strict accordance with
national and local safety regulations.
For extra safety, it is advisable to install
a suitable residual current device (RCD)
with a trip current of 30mA. Ensure
power is not supplied to the appliance
until after the installation has been
completed.
If the mains connection cable is
damaged, it must only be replaced with
a specific mains connection cable of the
same type (available from Miele). For
safety reasons, such replacement may
only be carried out by a suitably
qualified and competent technician or
by a Miele authorised service
technician, in order to avoid a hazard.
The data plate indicates the nominal
power consumption and the appropriate
fuse rating. Compare this information
with the data of the on-site electrical
connection.
If in any doubt, consult a qualified
electrician.
Temporary or permanent operation with
a self-sufficient or non-mains
synchronous energy supply system (e.g.
isolated networks, back-up systems) is
possible. A requirement for the
operation is that the energy supply
system complies with all current local
and national requirements that apply to
stand-alone, solar and/or battery
systems.
The protective measures provided in the
domestic installation and in this Miele
product must also be assured in their
function and operation in isolated
operation or in non-mains synchronous
operation, or replaced with equivalent
measures in the installation.
85
Installation
Technical data
Height
850mm
Width
596mm
Depth
620mm
Depth with door open
1087mm
Height for building under
850mm
Width for building under
600mm
Depth for building under
600mm
Weight
Approx. 95kg
Capacity
10.0kg dry laundry
Supply voltage See data plate
Rated load See data plate
Fuse rating See data plate
Consumption data See “Programmes - Consumption data”
Minimum water connection pressure 100kPa (1bar)
Maximum water connection pressure 1000kPa (10bar)
Water inlet hose length 1.60m
Drain hose length 1.50m
Length of power supply cord 2.00m
Maximum delivery head 1.00m
Maximum drainage length 5.00m
LEDs Class 1
Test certifications awarded See data plate
Power consumption when switched off
0.50W
Networked standby
2.00W
Frequency range 2.4000–2.4835GHz
Maximum transmission power <100mW
86
Miele Australia Pty. Ltd.
Miele New Zealand Limited
Miele Global Headquarters
Germany
Miele & Cie. KG
Carl-Miele-Straße 29
33332 Gütersloh
Federal Republic of Germany
IRD 98 463 631
8 College Hill
Freemans Bay, Auckland 1011
ACN 005 635 398
ABN 96 005 635 398
Level 4, 141 Camberwell Road
Hawthorn East, VIC 3123
0800 464 353 (0800 4 MIELE)
www.miele.co.nz
1300 464 353 (1300 4 MIELE)
www.miele.com.au
M.-Nr. 12 702 643 / 01 / 002en-AU, NZ
WQ 1200 WPS
