User Guide
www.hp.com/support/lj8501
HP LaserJet Enterprise 8501
HP LaserJet Enterprise 8501 Series - User
Guide
SUMMARY
This guide provides configuration, use, warranty, safety and environmental information.
Legal information
Copyright and License
© Copyright 2025 HP Development
Company, L.P.
Reproduction, adaptation, or translation
without prior written permission is
prohibited, except as allowed under the
copyright laws.
The information contained herein is subject
to change without notice.
The only warranties for HP products and
services are set forth in the express
warranty statements accompanying such
products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable
for technical or editorial errors or omissions
contained herein.
Edition 1, 7/2025
Trademark Credits
Adobe
®
, Adobe Photoshop
®
, Acrobat
®
, and
PostScript
®
are trademarks of Adobe
Systems Incorporated.
Apple and the Apple logo are trademarks of
Apple Inc., registered in the U.S. and other
countries.
macOS is a trademark of Apple Inc.,
registered in the U.S. and other countries.
AirPrint is a trademark of Apple Inc.,
registered in the U.S. and other countries.
Google™ is a trademark of Google Inc.
Microsoft®, Windows®, and Windows Server®
are U.S. registered trademarks of Microsoft
Corporation.
UNIX
®
is a registered trademark of The Open
Group.
Table of contents
1 Printer overview.....................................................................................................................................................................................................................................1
Warning icons...................................................................................................................................................................................................................................1
Potential shock hazard ............................................................................................................................................................................................................. 2
Printer views..................................................................................................................................................................................................................................... 2
Printer front view................................................................................................................................................................................................................2
Printer back view................................................................................................................................................................................................................4
Interface ports view......................................................................................................................................................................................................... 4
Control-panel view............................................................................................................................................................................................................5
Printer specifications ................................................................................................................................................................................................................8
General specifications..................................................................................................................................................................................................8
Print specifications..........................................................................................................................................................................................................9
Paper handling specifications.................................................................................................................................................................................9
Supported operating systems................................................................................................................................................................................ 11
Printer dimensions..........................................................................................................................................................................................................13
Power consumption.......................................................................................................................................................................................................14
Electrical specifications.............................................................................................................................................................................................14
Acoustic emissions........................................................................................................................................................................................................15
Power consumption, electrical specifications, and acoustic emissions ...............................................................................15
Operating-environment range ...............................................................................................................................................................................15
Printer hardware setup and software installation..............................................................................................................................................15
2 Paper trays..............................................................................................................................................................................................................................................17
Load paper to Tray 1 (multipurpose tray).....................................................................................................................................................................17
Load Tray 1 (multipurpose tray)...............................................................................................................................................................................17
Tray 1 (multipurpose tray) paper orientation................................................................................................................................................19
Load paper to Tray 2, Tray 3, Tray 4, and Tray 5 .....................................................................................................................................................23
Load Tray 2, Tray 3, Tray 4, and Tray 5................................................................................................................................................................ 23
Tray 2, Tray 3, Tray 4, and Tray 5 paper orientation..................................................................................................................................25
Use alternative letterhead mode........................................................................................................................................................................28
Load and print envelopes.....................................................................................................................................................................................................29
Print envelopes.................................................................................................................................................................................................................29
Envelope orientation....................................................................................................................................................................................................29
Load and print labels...............................................................................................................................................................................................................30
Manually feed labels.....................................................................................................................................................................................................30
Label orientation ..............................................................................................................................................................................................................31
3 Supplies, accessories, and parts.........................................................................................................................................................................................32
Order supplies, accessories, and parts....................................................................................................................................................................32
Ordering................................................................................................................................................................................................................................. 32
Supplies and accessories........................................................................................................................................................................................32
Customer self-repair parts......................................................................................................................................................................................33
iii
Configure the HP toner-supply-protection settings .........................................................................................................................................33
Introduction.........................................................................................................................................................................................................................33
Enable or disable the Cartridge Policy feature.........................................................................................................................................34
Enable or disable the Supply Protection feature.....................................................................................................................................36
Replace the toner cartridge...............................................................................................................................................................................................38
Toner cartridge information....................................................................................................................................................................................38
Remove and replace the toner cartridge......................................................................................................................................................39
Replace the toner collection unit (TCU).....................................................................................................................................................................42
Replace the toner collection unit (TCU)..........................................................................................................................................................42
Replace imaging drum...........................................................................................................................................................................................................44
Imaging drum information........................................................................................................................................................................................44
Remove and replace the imaging drum.........................................................................................................................................................45
Replace the staple cartridge.............................................................................................................................................................................................49
Remove and replace the stapler/stacker accessory staple cartridge ...................................................................................49
Remove and replace the booklet-maker accessory staple cartridge...................................................................................... 51
4 Print............................................................................................................................................................................................................................................................55
Print tasks (Windows)..............................................................................................................................................................................................................55
How to print (Windows)...............................................................................................................................................................................................55
Automatically print on both sides (Windows).............................................................................................................................................56
Manually print on both sides (Windows) .......................................................................................................................................................56
Print multiple pages per sheet (Windows)....................................................................................................................................................56
Select the paper type (Windows).........................................................................................................................................................................57
Additional print tasks....................................................................................................................................................................................................57
Print tasks (macOS)..................................................................................................................................................................................................................58
How to print (macOS)...................................................................................................................................................................................................58
Automatically print on both sides (macOS).................................................................................................................................................58
Manually print on both sides (macOS)............................................................................................................................................................59
Print multiple pages per sheet (macOS)........................................................................................................................................................59
Select the paper type (macOS)............................................................................................................................................................................59
Additional print tasks...................................................................................................................................................................................................60
Store print jobs on the printer to print later or print privately ...................................................................................................................60
Introduction.........................................................................................................................................................................................................................60
Create a stored job (Windows)..............................................................................................................................................................................60
Create a stored job (macOS)...................................................................................................................................................................................61
Print a stored job.............................................................................................................................................................................................................62
Delete a stored job.........................................................................................................................................................................................................62
Information sent to printer for Job Accounting purposes...............................................................................................................63
Mobile printing .............................................................................................................................................................................................................................63
Mobile printing solutions...........................................................................................................................................................................................63
Wi-Fi, Wi-Fi Direct Print, NFC, and BLE printing..........................................................................................................................................64
HP ePrint via email.........................................................................................................................................................................................................65
AirPrint....................................................................................................................................................................................................................................65
Android embedded printing....................................................................................................................................................................................66
Print from a USB flash drive...............................................................................................................................................................................................66
Enable the USB port for printing..........................................................................................................................................................................66
iv
Print USB documents...................................................................................................................................................................................................67
Print using the SuperSpeed USB 3.0 port (wired) ...............................................................................................................................................67
Method one: Enable the SuperSpeed USB 3.0 port from the printer control panel menus.....................................68
Method two: Enable the SuperSpeed USB 3.0 port from the HP Embedded Web Server (network-
connected printers only) ...........................................................................................................................................................................................68
5 Manage the printer.........................................................................................................................................................................................................................69
Advanced configuration with the HP Embedded Web Server (EWS)...................................................................................................69
Introduction.........................................................................................................................................................................................................................69
How to access the HP Embedded Web Server (EWS)..........................................................................................................................70
HP Embedded Web Server features .................................................................................................................................................................70
Configure IP network settings...........................................................................................................................................................................................77
Printer sharing disclaimer.........................................................................................................................................................................................77
View or change network settings........................................................................................................................................................................77
Rename the printer on a network........................................................................................................................................................................77
Manually configure IPv4 TCP/IP parameters from the control panel.........................................................................................78
Manually configure IPv6 TCP/IP parameters from the control panel.........................................................................................78
Link speed and duplex settings............................................................................................................................................................................ 79
Printer security features ......................................................................................................................................................................................................80
Introduction.........................................................................................................................................................................................................................80
Security statements.....................................................................................................................................................................................................80
Assign an administrator password ...................................................................................................................................................................80
IP Security.............................................................................................................................................................................................................................81
Encryption support: HP High Performance Secure Hard Disks....................................................................................................81
Lock the formatter..........................................................................................................................................................................................................81
Energy-conservation settings...........................................................................................................................................................................................81
Print with EconoMode .................................................................................................................................................................................................82
Set the sleep timer and configure the printer to use 1 watt or less of power.....................................................................82
Set the sleep schedule............................................................................................................................................................................................... 82
HP Web Jetadmin.......................................................................................................................................................................................................................83
Software and firmware updates.....................................................................................................................................................................................83
6 Solve problems..................................................................................................................................................................................................................................84
Customer support.....................................................................................................................................................................................................................84
Control panel help system...................................................................................................................................................................................................84
Reset factory settings............................................................................................................................................................................................................85
Introduction.........................................................................................................................................................................................................................85
Method one: Reset factory settings from the printer control panel..........................................................................................85
Method two: Reset factory settings from the HP Embedded Web Server (network-connected
printers only).......................................................................................................................................................................................................................86
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel or EWS....................86
Printer does not pick up paper or misfeeds...........................................................................................................................................................86
Introduction.........................................................................................................................................................................................................................86
The printer does not pick up paper....................................................................................................................................................................86
The printer picks up multiple sheets of paper...........................................................................................................................................89
Clear paper jams........................................................................................................................................................................................................................92
v
Paper jam locations......................................................................................................................................................................................................92
Auto-navigation for clearing paper jams......................................................................................................................................................93
Experiencing frequent or recurring paper jams?....................................................................................................................................93
13.B2.A1, 13.B2.D2 jam error in tray 1 (multipurpose tray)...................................................................................................................94
13.B2.A2, 13.B2.D2 jam errors in tray 2...............................................................................................................................................................97
13.A3.A3, 13.A3.D3 jam errors in tray 3............................................................................................................................................................101
13.A8.A4, 13.A8.D4 jam errors in tray 4 ..........................................................................................................................................................105
13.A8.A5, 13.A8.D5 jam errors in tray 5............................................................................................................................................................110
13.B9, 13.B2, 13.FF jam errors in the right door and fuser area......................................................................................................115
13.B4, 13.D3 jam errors in the duplexer...........................................................................................................................................................116
13.E1 jam error in the output bin...........................................................................................................................................................................119
Resolving mono print quality problems...................................................................................................................................................................120
Introduction........................................................................................................................................................................................................................121
Troubleshoot print quality........................................................................................................................................................................................121
Advanced troubleshooting: Resolve print quality issues using System Health Apps ...............................................133
Solve wired network problems.......................................................................................................................................................................................133
Solve wireless network problems................................................................................................................................................................................133
USB flash drive is not responding................................................................................................................................................................................133
Method one: Enable the USB port from the printer control panel.............................................................................................133
Method two: Enable the USB port from the HP Embedded Web Server (network-connected printers
only).........................................................................................................................................................................................................................................134
Appendix A Service and support ...........................................................................................................................................................................................135
HP limited warranty statement......................................................................................................................................................................................135
UK, Ireland, and Malta ................................................................................................................................................................................................136
Austria, Belgium, Germany, Luxemburg. and Switzerland................................................................................................................137
Belgium, France, Luxemburg, and Switzerland.........................................................................................................................................137
Italy..........................................................................................................................................................................................................................................140
Spain......................................................................................................................................................................................................................................140
Denmark...............................................................................................................................................................................................................................141
Norway..................................................................................................................................................................................................................................141
Sweden .................................................................................................................................................................................................................................141
Portugal................................................................................................................................................................................................................................142
Greece and Cyprus..................................................................................................................................................................................................... 142
Hungary...............................................................................................................................................................................................................................142
Czech Republic...............................................................................................................................................................................................................143
Slovakia................................................................................................................................................................................................................................143
Poland ...................................................................................................................................................................................................................................143
Bulgaria................................................................................................................................................................................................................................144
Romania...............................................................................................................................................................................................................................144
Belgium and the Netherlands..............................................................................................................................................................................144
Finland ..................................................................................................................................................................................................................................145
Slovenia ...............................................................................................................................................................................................................................145
Croatia..................................................................................................................................................................................................................................145
Latvia .....................................................................................................................................................................................................................................146
Lithuania..............................................................................................................................................................................................................................146
Estonia..................................................................................................................................................................................................................................146
vi
Limited Warranty Statement for HP Print Cartridges, Imaging Drums, and Imaging Units for use with HP
LaserJet Printers, HP Laser Printers and Samsung Branded Laser Printers...............................................................................147
Long life consumable and maintenance kit limited warranty statement.........................................................................................147
HP policy on non-HP supplies...........................................................................................................................................................................................147
HP anticounterfeit Web site.............................................................................................................................................................................................148
Data stored on the toner cartridge.............................................................................................................................................................................148
End User License Agreement.........................................................................................................................................................................................148
Customer self-repair warranty service...................................................................................................................................................................153
Customer support...................................................................................................................................................................................................................153
Appendix B Environmental product stewardship program..................................................................................................................................154
Protecting the environment..............................................................................................................................................................................................154
Battery information................................................................................................................................................................................................................154
Chemical substances...........................................................................................................................................................................................................154
Electronic hardware recycling........................................................................................................................................................................................155
EPEAT ...............................................................................................................................................................................................................................................155
Material restrictions..............................................................................................................................................................................................................155
Material Safety Data Sheet (MSDS)...........................................................................................................................................................................155
Ozone production....................................................................................................................................................................................................................155
Paper.................................................................................................................................................................................................................................................155
Paper use.......................................................................................................................................................................................................................................155
Plastics............................................................................................................................................................................................................................................156
Power consumption...............................................................................................................................................................................................................156
HP LaserJet print supplies................................................................................................................................................................................................156
Toner consumption.................................................................................................................................................................................................................156
For more information............................................................................................................................................................................................................156
Brazil hardware recycling information ......................................................................................................................................................................157
SEPA Ecolabel User Information (China)..................................................................................................................................................................157
Disposal of waste equipment by users (EU, UK, and India).........................................................................................................................157
EU Microplastics.......................................................................................................................................................................................................................158
Product Power Data per European Union Commission Regulation 1275/2008 and the UK Relevant
Statutory Requirements.....................................................................................................................................................................................................158
India Battery Waste Management (BWM) Rules...............................................................................................................................................158
Restriction on Hazardous Substances statement (India)..........................................................................................................................158
Substances Table (Taiwan)................................................................................................................................................................................................159
WEEE (Turkey)..............................................................................................................................................................................................................................159
Appendix C Regulatory information.....................................................................................................................................................................................160
Regulatory statements........................................................................................................................................................................................................160
Regulatory model identification numbers..................................................................................................................................................160
vii
Product stability.............................................................................................................................................................................................................160
Power cord instructions...........................................................................................................................................................................................160
Power cord statement (Japan)............................................................................................................................................................................160
Australia/New Zealand.............................................................................................................................................................................................160
Canada - Industry Canada ICES Compliance Statement................................................................................................................161
EMC statement (China)..............................................................................................................................................................................................161
Eurasian Conformity (Armenia, Belarus, Kazakhstan, Kyrgyzstan)...........................................................................................161
Laser statement for Finland..................................................................................................................................................................................162
GS statement (Germany)........................................................................................................................................................................................162
European Union & United Kingdom Regulatory Notice.....................................................................................................................163
VCCI statement (Japan)...........................................................................................................................................................................................163
EMC statement (Korea) ............................................................................................................................................................................................163
Nordic Statements (Denmark, Finland, Norway, Sweden)..............................................................................................................163
EMC statement (Taiwan)..........................................................................................................................................................................................164
Taiwan BSMI USB Port (Walk-up) statement..............................................................................................................................................164
FCC regulations.............................................................................................................................................................................................................164
Laser safety......................................................................................................................................................................................................................164
Wireless statements .............................................................................................................................................................................................................165
Australia ..............................................................................................................................................................................................................................165
Brazil ......................................................................................................................................................................................................................................165
Canada.................................................................................................................................................................................................................................165
Products with 5 GHz Operation Industry of Canada..........................................................................................................................165
Exposure to Radio Frequency Radiation (Canada) ..............................................................................................................................165
China CMIIT Wireless Statement......................................................................................................................................................................166
European regulatory notice..................................................................................................................................................................................166
European Regulatory Notice................................................................................................................................................................................166
Notice for use in Japan ............................................................................................................................................................................................166
Mexico statement.........................................................................................................................................................................................................166
Taiwan statement .........................................................................................................................................................................................................166
Taiwan NCC statement..............................................................................................................................................................................................167
Thailand Wireless Statement ...............................................................................................................................................................................167
FCC compliance statement—United States...............................................................................................................................................167
RFID/NFC Statement.............................................................................................................................................................................................................168
China Short Range Device Statement..........................................................................................................................................................168
Index..............................................................................................................................................................................................................................................................169
viii
Printer overview1
Review the location of features on the printer, the physical and technical specifications of the printer,
and where to locate setup information.
The following information is correct at the time of publication. For current information, see www.hp.com/
support/lj8501
For more information:
HP's all-inclusive help for the printer includes the following information:
● Install and configure
● Learn and use
● Solve problems
● Download software and firmware updates
● Join support forums
● Find warranty and regulatory information
Warning icons
Use caution if you see a warning icon on your HP printer, as indicated in the icon definitions.
Figure 1-1 Caution: Electric shock
Figure 1-2 Caution: Hot surface
Figure 1-3 Caution: Keep body parts away from moving parts
Figure 1-4 Caution: Sharp edge in close proximity
Figure 1-5 Warning
Printer overview
1
Potential shock hazard
Review this important safety information.
● Read and understand these safety statements to avoid an electrical shock hazard.
● Always follow basic safety precautions when using this product to reduce risk of injury from fire or
electric shock.
● Read and understand all instructions in the user guide.
● Observe all warnings and instructions marked on the product.
● Use only a grounded electrical outlet when connecting the product to a power source. If you do not
know whether the outlet is grounded, check with a qualified electrician.
● Do not touch the contacts on any of the sockets on the product. Replace damaged cords
immediately.
● Unplug this product from wall outlets before cleaning.
● Do not install or use this product near water or when you are wet.
● Install the product securely on a stable surface.
● Install the product in a protected location where no one can step on or trip over the power cord.
● Do not place anything on top of the product. (For example, water, small metal or heavy objects,
candles, lit cigarettes, etc.).
This could result in electric shock or fire.
Printer views
Identify certain parts of the printer and the control panel.
Printer front view
Locate features on the front of the printer.
2
Chapter 1 Printer overview
Figure 1-6 Printer front view
13
12
11
10
9
8
7
6
5
4
3
2
1
Table 1-1 Printer front view
Item Description
1 Control panel with color touchscreen display (tilts up for easier viewing)
2 On/off button
3 Right door, for access for clearing jams
4 Tray 1 (multipurpose tray)
5 Front door, for access to the toner cartridges
6 Power connection
7 Jam access door (for Trays 4 and 5)
8 Hardware integration pocket (HIP), for connecting accessory and third-party devices
9 Output bin
10 Tray 2
11 Tray 3
12 Tray 4
13 Tray 5
Printer front view 3
Printer back view
Locate features on the back of the printer.
Figure 1-7 Printer back view
4
1
3
2
Table 1-2 Printer back view
Item Description
1 Formatter cover
CAUTION:
There is a risk of electric shock. This cover should only be opened by a qualified service technician.
2 Interface ports
3 Thumbscrew
CAUTION:
The thumbscrew should be tightened with a tool after both initial installation and subsequent access to the
formatter cover.
4 Serial number and product number label
Interface ports view
Locate the interface ports on the printer formatter.
4
Chapter 1 Printer overview
Figure 1-8 Interface ports view
2
1
3
4
5
Item Description
1 Hi-Speed USB 2.0 host port for connecting external USB devices (this port might be covered)
NOTE: For easy-access USB printing, use the USB port near the control panel.
2 SuperSpeed USB 3.0 host port for connecting external USB devices (this port might be covered)
3 Local area network (LAN) Ethernet (RJ-45) network port
4 Slot for a cable-type security lock
5 SuperSpeed USB 3.0 printing port
Control-panel view
The control panel provides access to the printer features and indicates the current status of the printer.
NOTE: Tilt the control panel for easier viewing.
The Home screen provides access to the printer features and indicates the current status of the printer.
NOTE: The features that appear on the Home screen can vary, depending on the printer
configuration.
Control-panel view
5
Figure 1-9 Control-panel view
3
4
5
6
1 2
Table 1-3 Control-panel view
Item Control Description
1 Reset button The Reset button returns the printer to default settings
and is always present if users are not logged in.
The Reset button is not present when the Sign Out
button is present.
Touch the Reset button to resume and release jobs from
the previous pause state and interrupt mode, reset the
quick copy count in the copy count field, exit special
modes, and reset the display language.
2 Sign In or Sign Out button Touch the Sign In button to access secured features.
Touch the Sign Out button to sign out of the printer. The
printer restores all options to the default settings.
NOTE: This button displays only if the administrator has
configured the printer to require permission for access
to features.
6 Chapter 1 Printer overview
Table 1-3 Control-panel view (continued)
Item Control Description
3
Information button
Touch the information button to access a screen that
provides access to several types of printer information.
Touch the buttons at the bottom of the screen for the
following information:
● Display Language: Change the language setting for
the current user session.
● Sleep Mode: Place the printer into sleep mode.
● Wi-Fi Direct: View information for how to connect
directly to the printer using a phone, tablet, or other
device with Wi-Fi (only available when the optional
wireless accessory is installed).
● Wireless: View or change wireless connection
settings (only available when the optional wireless
accessory is installed).
● Ethernet: View or change Ethernet connection
settings.
● HP Web Services: View information to connect and
print to the printer using HP Web Services (ePrint).
4
Help button
Touch the Help button to open the embedded help
system.
The status line provides information about the overall
printer status.
5 Applications area Touch any of the icons to open the application. Swipe the
screen sideways to access more applications.
NOTE: The available applications vary by printer. The
administrator can configure which applications appear
and the order in which they appear.
6 Home-screen page indicator Indicates the number of pages on the Home screen or in
an application. The current page is highlighted. Swipe the
screen sideways to scroll between pages.
How to use the touchscreen control panel
Perform the following actions to use the printer touchscreen control panel.
Table 1-4
Touchscreen control panel actions
Action Description Example
Touch
Touch an item on the screen to select
that item or open that menu. Also, when
scrolling through menus, briefly touch the
screen to stop the scrolling.
Touch the Settings icon to open the
Settings app.
How to use the touchscreen control panel 7
Table 1-4 Touchscreen control panel actions (continued)
Action Description Example
Swipe
Touch the screen and then move your
finger horizontally to scroll the screen
sideways.
Swipe until the Settings app displays.
Scroll
Touch the screen and then move your
finger vertically to scroll the screen up
and down. When scrolling through menus,
briefly touch the screen to stop the
scrolling.
Scroll through the Settings app.
Printer specifications
Determine the specifications for your printer model.
General specifications
Learn about general specifications for printer models.
Table 1-5
General specifications
Item Specification
ASIC GigaTron Quad 1.6 GHz ARM A72 + Dual 1.4 GHz ARM A53
Memory 6 GB
Storage 256 GB SSD
Connectivity (I/O standard) Gigabit LAN
USB 3.2 Gen1 (USB 3.0) Device
USB 3.2 Gen1 (USB 3.0)/2.0 Host ports
TPM
Power Requirement Input voltage: 110 to 127Vac (+/- 10%), 220 to 240Vac (+/- 10%), 50/60 Hz (+/- 3%)
Sound Power Level Blue Angel UZ-205:
● 70ppm: ≤7.6 Bel(A)
ISO, Idle:
Sound Pressure Level ≤30dB(A)
8 Chapter 1 Printer overview
Print specifications
Learn about the print specifications.
Table 1-6 Print specifications
Item Specification
Print speed (normal, A4/
Letter)
8501dn, x, x+: 70 ppm
Resolution 1200 dpi
Print Languages HP PCL 5e, HP PCL 6, HP Postscript level 3 emulation, PDF (v 1.7), AirPrint™ compatible
Supported Network Protocols IPv4/IPv6: Apple Bonjour Compatible (Mac OS 10.2.4 or higher), SNMPv1/v2c/v3, HTTP, HTTPS,
FTP, TFTP, Port 9100, LPD, WS Discovery, IPP, Secure-IPP, IPsec/Firewall
IPv6: DHCPv6, MLDv1, ICMPv6
IPv4: Auto-IP, SLP, Telnet, IGMPv2, BOOTP/DHCP, WINS, IP Direct Mode, WS Print
Other: NetWare NDS, Bindery, ePrint
USB printing Yes
Paper handling specifications
Learn about the paper handling specifications.
Table 1-7
Paper handling specifications
Item Specification
Input capacity Tray 1: 100 sheets (80 gsm)
Tray 2: 520 sheets (80 gsm)
Tray 3: 520 sheets (80 gsm)
Tray 4 (x, x+): 520 sheets (80 gsm)
Tray 5 (x, x+): 520 sheets (80 gsm)
Custom media sizes Tray 1: 98 x 139.7 mm (3.86 x 5.5 in) to 320 x 457 mm (12.6 x 18 in)
Tray 2: 98 x 140 mm (3.86 x 5.51 in) to 297 x 390 mm (11.7 x 15.35)
Tray 3: 140 x 182 mm (5.51 x 7.16 in) to 320 x 457 mm (12.6 x 18 in)
Tray 4 (x, x+): 140 x 182 mm (5.51 x 7.16 in) to 320 x 457 mm (12.6 x 18 in)
Tray 5 (x, x+): 140 x 182 mm (5.51 x 7.16 in) to 320 x 457 mm (12.6 x 18 in)
Standard media sizes (Tray 1,
2)
Tray 1:
A3, A4, A4R, A5, A5R, A6, RA4, SRA4, B4 (JIS), B5 (JIS), B6 (JIS), 10x15cm, Oficio, 8K, 16k, Postcard
(JIS), Dpostcard (JIS), Envelope B5, Envelop C5,Envelope C6, Envelope DL
Tray 2:
A4, A5, A6, B6, Letter, Statement, Envelope Monarch, Envelope DL, Envelope C5, Envelope C6,
Envelope No. 10, Envelope No. 9, Custom (98 x 140 mm (3.86 x 5.51 in) to 297 x 390 mm (11.7 x
15.35)) B4 (JIS)
Print specifications 9
Table 1-7 Paper handling specifications (continued)
Item Specification
Standard media sizes (Tray 3,
4, 5)
Tray 3:
SRA3, A3, A4, A5, B4, B5(JIS), B5(ISO), Tabloid extra, Ledger, Legal, Letter, Executive, Statement,
8K, 16K, Oficio, Folio, Custom (140 x 182 mm (5.51 x 7.16 in) to 320 x 457 mm (12.6 x 18 in))
Tray 4 (x, x+):
SRA3, A3, A4, A5, B4, B5(JIS), B5(ISO), Tabloid extra, Ledger, Legal, Letter, Executive, Statement,
8K, 16K, Oficio, Folio, Custom (140 x 182 mm (5.51 x 7.16 in) to 320 x 457 mm (12.6 x 18 in))
Tray 5 (x, x+):
SRA3, A3, A4, A5, B4, B5(JIS), B5(ISO), Tabloid extra, Ledger, Legal, Letter, Executive, Statement,
8K, 16K, Oficio, Folio, Custom (140 x 182 mm (5.51 x 7.16 in) to 320 x 457 mm (12.6 x 18 in))
Media types supported Tray 1, 2:
Light, Plain, Mid-weight, Heavy, Extra Heavy, PaperBoard, Mid-WtGlossy, Cardstock, Envelope,
Label, Transparency
Tray 3, Tray 4, 5 (x, x+):
Light, Plain, Mid-weight, Heavy, Extra Heavy, PaperBoard, Mid-WtGlossy, Cardstock, Label,
Transparency
Media weights (Tray 1, 2) Tray 1, 2:
● Light: 60~70 g/m²
● Plain: 71~95 g/m²
● Mid-weight: 96~110 g/m²
● Heavy: 111~130 g/m²
● Extra Heavy: 131~175 g/m²
● PaperBoard: 221~255 g/m²
● PaperBoard: 256~300 g/m²
● PaperBoard: 301+ g/m²
● Mid-WtGlossy: 96~110 g/m²
● Cardstock: 176~220 g/m²
● Envelope: 76~120 g/m²
● Label: 120~150 g/m²
● Transparency: 138~146 g/m²
10
Chapter 1 Printer overview
Table 1-7 Paper handling specifications (continued)
Item Specification
Media weights (Tray 3, 4, 5) Tray 3, Tray 4, 5 (x, x+):
● Light: 60~70 g/m²
● Plain: 71~95 g/m²
● Mid-weight: 96~110 g/m²
● Heavy: 111~130 g/m²
● Extra Heavy: 131~175 g/m²
● PaperBoard: 221~255 g/m²
● PaperBoard: 256~300 g/m²
● PaperBoard: 301+ g/m²
● Mid-WtGlossy: 96~110 g/m²
● Cardstock: 176~220 g/m²
● Label: 120~150 g/m²
● Transparency: 138~146 g/m²
Standard media sizes (duplex) 139.7 x 182 mm (5.5 x 7.16 in) to 320 x 457 mm (12.6 x 18 in)
Media weights (duplex) 60 to 300 g/m²
Media types supported
(duplex)
Light, Plain, Mid-Weight, Heavy, Extra Heavy, PaperBoard, Mid-Wt Glossy, Cardstock
Table 1-8 Paper trays and accessories
Trays and accessories Availability
Tray 1 (100-sheet capacity) Included
Tray 2 (520-sheet capacity) Included
Tray 3 (520-sheet capacity) Included
Tray 4 (x, x+) (520-sheet capacity) Included
Tray 5 (x, x+) (520-sheet capacity) Included
Stapler/stacker finishing accessory (8501x+ only) Included
HP Second exit Included
BLE/NFC/Wireless Kit - Optional Optional
Supported operating systems
Learn about supported operating systems.
The following information applies to the Printer-Specific Windows PCL 6 and HP print drivers for macOS
and to the software installer.
Supported operating systems
11
Windows: The HP Software Installer can be downloaded from the printer support website for this printer
which installs the correct print driver, depending on the Windows operating system, along with optional
software when using the software installer.
The print driver only package is also made available in the printer support website. Download the
applicable package from the printer-support website for this printer: www.hp.com/support.
Table 1-9 Supported operating systems and print drivers
Operating system Print driver installed (from the software on the web)
Windows 11, 64-bit
Windows 10, 32-bit and 64-bit
The PCL 6/PSA printer-specific print driver is available for
download from the printer-support website.
Download the driver, and then use the Microsoft Add Printer
tool to install it.
Windows Server 2022, 64-bit The PCL 6 printer-specific print driver is available for download
from the printer-support website.
Download the driver, and then use the Microsoft Add Printer
tool to install it.
Windows Server 2019, 64-bit The PCL 6 printer-specific print driver is available for download
from the printer-support website.
Download the driver, and then use the Microsoft Add Printer
tool to install it.
Windows Server 2016, 64-bit The PCL 6 printer-specific print driver is available for download
from the printer-support website.
Download the driver, and then use the Microsoft Add Printer
tool to install it.
Windows Server 2012, 64-bit The PCL 6 printer-specific print driver is available for download
from the printer-support website.
Download the driver, and then use the Microsoft Add Printer
tool to install it.
Windows Server 2012 R2, 64-bit The PCL 6 printer-specific print driver is available for download
from the printer-support website.
Download the driver, and then use the Microsoft Add Printer
tool to install it.
macOS Sequoia (version 15)
macOS Sonoma (version 14)
macOS Ventura (version 13)
macOS Monterey (version 12)
macOS Big Sur (version 11)
macOS Catalina (version 10.15)
macOS Mojave (version 10.14)
To install the print driver, download HP Easy Start from
123.hp.com/LaserJet.
Follow the steps provided to install the printer software and
print driver.
NOTE: Microsoft retired mainstream support for Windows Server 2003 in July 2010. There is no more
support for Windows 7, Windows Server 2003, and Windows Server 2008.
12
Chapter 1 Printer overview
Table 1-10 Minimum system requirements
Windows macOS
● Internet connection
● Dedicated USB 1.1 or 2.0 connection or a network
connection
● 2 GB of available hard-disk space
● Internet connection
● 2 GB of available hard-disk space
Printer dimensions
Learn about the printer dimensions.
Figure 1-10 Printer dimensions (dn model) fully open
10
9
0
m
m
42
.9 i
n
1424.7 mm
56 in
714 mm
28.1 in
Figure 1-11 Printer dimensions (x model) fully open
10
9
0
m
m
42
.9 i
n
1424.7 mm
56 in
970 mm
38.2 in
Printer dimensions
13
Figure 1-12 Printer dimensions (x+ model) fully open
1800.5 mm
70.5
i
n
1424.7 mm
56 in
1050 mm
41.3 in
Power consumption
Review the power consumption for each printer status or function.
Table 1-11
Power consumption (average, in watts)
Printer model Printing Ready Sleep Off
8501dn 1090 W (70 ppm) 36 W 0.9 W 0.2 W
8501x 1090 W (70 ppm) 36 W 0.9 W 0.2 W
8501x+ 1090 W (70 ppm) 36 W 0.9 W 0.2 W
Electrical specifications
Review the power requirements and rated current for the printer.
NOTE: Power requirements are based on the country/region where the printer is sold. The values in
the following table are subject to change.
CAUTION: Do not convert operating voltages. This can damage the printer and void the printer
warranty.
Table 1-12
Electrical specifications
Specification 100-volt models 110-volt models 220-volt models
Power requirements
1
100 to 127V
50/60 Hz
110 to 127V
50/60 Hz
220 to 240V
50/60 Hz
Rated current 12 amps 12 amps 7 amps
1
Power reported is highest value measured for all printer models using standard voltages.
14
Chapter 1 Printer overview
Acoustic emissions
Review the acoustic emissions, including sound power level and sound pressure level.
NOTE: Ensure the printer is installed in an area where the printer sound level will not disturb workers.
Table 1-13 Acoustics power emissions Bels(A) - pages per minute (ppm)
Operating mode Declared per ISO 9296
Printing mono simplex A4 at 70 ppm
L
wAD = 7.1 Bels(A)
Table 1-14 Acoustics pressure emissions dB(A) - pages per minute (ppm)
Operating mode Declared per ISO 9296
Printing mono simplex A4 at 70 ppm
L
pAm = 55 dB(A)
Power consumption, electrical specifications, and acoustic emissions
In order to operate properly, the printer must be in an environment that meets certain power
specifications.
See www.hp.com/support/lj8501 for current information.
CAUTION: Power requirements are based on the country/region where the printer is sold. Do not
convert operating voltages. This will damage the printer and void the printer warranty.
Operating-environment range
In order to operate properly, the printer must be in an environment that meets certain specifications.
Table 1-15
Operating-environment specifications
Environment Recommended Storage
Temperature 15° to 27°C (59° to 80.6°F) 10 to 32.5°C (50 to 90.5°F)
Relative humidity 30% to 70% relative humidity (RH) 10% to 80% relative humidity (RH)
Printer hardware setup and software installation
For basic setup instructions, see the Hardware Installation Guide that came with the printer. For
additional instructions, go to HP support on the web.
Go to www.hp.com/support/lj8501 for HP's all-inclusive help for the printer, which includes the following
information:
● Install and configure
● Learn and use
● Solve problems
● Download software and firmware updates
Acoustic emissions
15
● Join support forums
● Find warranty and regulatory information
● Find instructions about how to use the Microsoft Add Printer tool
16 Chapter 1 Printer overview
Paper trays2
Discover how to load and use the paper trays, including how to load special items such as envelopes
and labels.
The following information is correct at the time of publication. For current information, see www.hp.com/
support/lj8501.
For more information:
HP's all-inclusive help for the printer includes the following information:
● Install and configure
● Learn and use
● Solve problems
● Download software and firmware updates
● Join support forums
● Find warranty and regulatory information
Use caution when loading the paper trays.
CAUTION: Do not extend more than one paper tray at a time.
Do not use paper tray as a step.
All trays must be closed while relocating/moving product.
Keep hands out of paper trays or drawers when closing.
If the printer has a keyboard, close keyboard tray when not in use.
Load paper to Tray 1 (multipurpose tray)
The following information describes how to load paper in Tray 1.
CAUTION: To avoid jams, never add or remove paper from Tray 1 during printing.
Load Tray 1 (multipurpose tray)
This tray holds up to 100 sheets of 75 grams per square meter ( (20 lb)) paper, or 10 envelopes.
View a video of how to load paper in Tray 1
NOTE: Select the correct paper type in the print driver before printing.
Paper trays
17
1. Open Tray 1.
2. Pull out the tray extension to support the paper.
3. Use the adjustment latch to spread the paper guides outward.
18
Chapter 2 Paper trays
4. Load paper in the tray.
Make sure that the paper fits under the fill line on the paper guides.
NOTE: The maximum stack height is 10 mm (0.4 in), or approximately 100 sheets of 75 grams per
square meter ( (20 lb)) paper.
5. Using the adjustment latch, adjust the side guides so that they lightly touch the paper stack, but do
not bend it.
Tray 1 (multipurpose tray) paper orientation
Position paper correctly in Tray 1 (multipurpose tray) to ensure the best print quality.
Tray 1 (multipurpose tray) paper orientation
19
Table 2-1 Letterhead or preprinted paper - Portrait
Duplex mode How to load paper
1-sided printing Face-down
Bottom edge leading into the printer
Right side of pre-printed image leading into the printer
Automatic 2-sided printing or with Alternative Letterhead
Mode enabled
Face-up
Top edge leading into the printer
Left side of pre-printed image leading into the printer
20
Chapter 2 Paper trays
Table 2-2 Letterhead or preprinted paper - Landscape
Duplex mode How to load paper
1-sided printing Face-down
Right edge of pre-printed image leading into the printer
Bottom edge leading into the printer
Automatic 2-sided printing or with Alternative Letterhead
Mode enabled
Face-up
Left side of the pre-printed image leading into the printer
Top edge leading into the printer
Tray 1 (multipurpose tray) paper orientation
21
Table 2-3 Prepunched paper - Portrait
Duplex mode How to load paper
1-sided printing Face-down
Holes toward the back of the printer
Automatic 2-sided printing or with Alternative Letterhead
Mode enabled
Face-up
Holes toward the back of the printer
Table 2-4 Prepunched paper - Landscape
Duplex mode How to load paper
1-sided printing Face-down
Holes away from the printer
22 Chapter 2 Paper trays
Table 2-4 Prepunched paper - Landscape (continued)
Duplex mode How to load paper
Automatic 2-sided printing or with Alternative Letterhead
Mode enabled
Face-up
Holes towards the printer
Load paper to Tray 2, Tray 3, Tray 4, and Tray 5
The following information describes how to load paper into Trays 2, 3, 4, and 5.
CAUTION: Do not extend more than one paper tray at a time.
Load Tray 2, Tray 3, Tray 4, and Tray 5
These trays hold up to 520 sheets of 75 grams per square meter ( (20 lb)) paper.
View a video of how to load paper in Tray 2, Tray 3, and the optional trays
NOTE: The procedure to load paper to Tray 2, Tray 3, Tray 4, and Tray 5 is the same. Only Tray 2 is
shown here.
1. Open the tray.
NOTE: Do not open any tray while it is in use.
Load paper to Tray 2, Tray 3, Tray 4, and Tray 5
23
2. Before loading paper, adjust the paper-width guides by holding down the blue lock/unlock toggle
switch on the rear paper-width guide, pinching the blue adjustment latch on the front paper-width
guide, and then sliding the guides to the fully open position.
3. Adjust the paper-length guide by pushing in at the bottom of the blue adjustment latch while sliding
the guide to the size of the paper being used.
4. Load paper into the tray.
24
Chapter 2 Paper trays
5. Adjust the paper-length and paper-width guides to the size of the paper being used. Check the
paper to verify the guides lightly touch the stack, but do not bend it.
NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the
indentations or markings in the tray.
NOTE: To prevent jams, adjust the paper guides to the correct size and do not overfill the tray. Be
sure that the top of the stack is below the tray full indicator.
6. Close the tray.
7. The tray configuration message displays on the printer control panel.
8. Select OK to accept the detected type and size, or select Modify to choose a different paper size or
type.
For custom-size paper, specify the X and Y dimensions for the paper when the prompt displays on
the printer control panel.
Tray 2, Tray 3, Tray 4, and Tray 5 paper orientation
Position paper correctly in Tray 2, Tray 3, Tray 4, and Tray 5 to ensure the best print quality.
Tray 2, Tray 3, Tray 4, and Tray 5 paper orientation
25
Table 2-5 Letterhead or preprinted paper - Portrait
Duplex mode How to load paper
1-sided printing Face-up
Top edge at the back of the tray
Top edge at the left side of the tray
Automatic 2-sided printing or with Alternative Letterhead
Mode enabled
Face-down
Top edge at the back of the tray
NOTE: This is the preferred orientation when printing on A4
or Letter.
Top edge at the right side of the tray
26
Chapter 2 Paper trays
Table 2-6 Letterhead or preprinted paper - Landscape
Duplex mode How to load paper
1-sided printing Face-up
Top edge at the left side of the tray
Top edge at the back of the tray
Automatic 2-sided printing or with Alternative Letterhead
Mode enabled
Face-down
Top edge at the right side of the tray
Top edge at the back of the tray
Tray 2, Tray 3, Tray 4, and Tray 5 paper orientation 27
Table 2-7 Prepunched paper - Portrait
Duplex mode How to load paper
1-sided printing Face-up
Holes at the left side of the tray, with the top of the form at the
rear of the printer
Holes at the back of the tray
Automatic 2-sided printing or with Alternative Letterhead
Mode enabled
Face-down
Holes at the right side of the tray
Holes at the back of the tray
Use alternative letterhead mode
Use the Alternative Letterhead Mode feature to load letterhead or preprinted paper into the tray the
same way for all jobs, whether printing to one side of the sheet of paper or to both sides. When using this
mode, load paper as for automatic duplex printing.
Enable Alternative Letterhead Mode by using the printer control-panel menus
Use the Settings menu to enable Alternative Letterhead Mode.
1. From the Home screen on the printer control panel, open the Settings menu.
2. Open the following menus:
28
Chapter 2 Paper trays
a. Copy/Print or Print
b. Manage Trays
c. Alternative Letterhead Mode
3. Select On.
Load and print envelopes
To print on envelopes, use Tray 1 (multipurpose tray) or Tray 2. Tray 1 (multipurpose tray) holds up to 10
envelopes, and Tray 2 holds up to 50 envelopes.
In addition to the instructions provided in this document, you can view the following video of how to load
envelopes in the printer.
View a video of how to load envelopes in the printer
Print envelopes
To print envelopes using the manual feed option, follow these steps to select the correct settings in the
print driver, and then load the envelopes into the tray after sending the print job to the printer.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click the Properties or Preferences button to
open the print driver.
NOTE: The name of the button varies for different software programs.
3. Click the Paper/Quality tab.
4. In the Paper size drop-down list, select the correct size for the envelopes.
5. In the Paper type drop-down list, select Envelope.
6. In the Paper source drop-down list, select Manual feed.
7. Click the OK button to close the Document Properties dialog box.
8. In the Print dialog box, click the OK button to print the job.
Envelope orientation
Envelopes need to be loaded in a specific manner in order to print correctly.
Load and print envelopes
29
Table 2-8 Envelope orientation
Tray Envelope size How to load envelopes
Tray 1 ● Envelope #9
● Envelope #10
● Envelope Monarch
● Envelope DL
● Envelope B5
● Envelope C5 (wallet)
● Envelope C6
Face-down
Top edge toward the front of the printer
Tray 1 ● Envelope B5
● Envelope C5 (pocket)
Face-down
Bottom edge leading into the printer; top flap open
Tray 2 ● Envelope #9
● Envelope #10
● Envelope Monarch
● Envelope DL
● Envelope B5
● Envelope C5 (wallet)
● Envelope C6
Face-up
Top edge toward the front of the printer
Load and print labels
Print sheets of labels using Tray 1 (multipurpose tray), Tray 2, or Tray 3.
In addition to the instructions provided in this document, you can view the following video of how to load
labels in the printer.
View a video of how to load labels in the printer
Manually feed labels
Use the manual feed mode for Tray 1 (multipurpose tray) to print sheets of labels.
30
Chapter 2 Paper trays
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click the Properties or Preferences button to
open the print driver.
NOTE: The name of the button varies for different software programs.
3. Click the Paper/Quality tab.
4. In the Paper size drop-down list, select the correct size for the sheets of labels.
5. In the Paper type drop-down list, select Labels.
6. In the Paper source drop-down list, select Manual feed.
7. Click the OK button to close the Document Properties dialog box.
8. In the Print dialog box, click the Print button to print the job.
Label orientation
Labels need to be loaded in a specific manner in order to print correctly.
Table 2-9
Label loading instructions
Tray How to load labels
Tray 1 Face-down
Bottom edge leading into the printer
Tray 2 or 3 Face-up
Top edge at the left side of the tray
Label orientation 31
Supplies, accessories, and parts3
Order supplies or accessories, replace the toner cartridges, or remove and replace another part.
The following information is correct at the time of publication. For current information, see www.hp.com/
support/lj8501.
HP's all-inclusive help for the printer includes the following information:
● Install and configure
● Learn and use
● Solve problems
● Download software and firmware updates
● Join support forums
● Find warranty and regulatory information
Order supplies, accessories, and parts
Find out how to obtain replacement supplies, accessories, and parts for the printer.
Ordering
Order parts, supplies, or accessories through one of the following channels.
Table 3-1
Ordering options
Ordering option Ordering information
Order supplies and paper www.hp.com
Order genuine HP parts or accessories www.hp.com/buy/parts
Order through service or support providers Contact an HP-authorized service or support provider.
Order using the HP Embedded Web Server (EWS) To access, in a supported web browser on your computer,
enter the printer IP address or host name in the address/URL
field. The EWS contains a link to the HP website, which
provides options for purchasing Original HP supplies.
Supplies and accessories
Find information about the supplies and accessories that are available for your printer.
NOTE: Cartridges are for distribution and use with their designated product only; they will not work
with other printer models.
32
Chapter 3 Supplies, accessories, and parts
Table 3-2 Supplies
Item Cartridge Number Part Number
HP 176A Black Original Toner
Cartridge
176A W1760A
HP 176A Black Original Imaging Drum 176A W1766A
Table 3-3 Accessories
Item Description Part number
BLE/NFC/Wireless Kit HP JetDirect 3100w BLE/NFC/Wireless accessory 3JN69A
Customer self-repair parts
Customer self-repair (CSR) parts are available for many HP LaserJet printers to reduce repair time.
NOTE: More information about the CSR program and benefits can be found at www.hp.com/go/csr-
support and www.hp.com/go/csr-faq.
Genuine HP replacement parts can be ordered at www.hp.com/buy/parts or by contacting an HP-
authorized service or support provider. When ordering, one of the following will be needed: part number,
serial number (found on back of printer), product number, or printer name.
● Parts listed as Mandatory self-replacement are to be installed by the customer unless the customer
is willing to pay HP service personnel to perform the repair. For these parts, on-site or return-to-
depot support is not provided under the HP printer warranty.
● Parts listed as Optional self-replacement can be installed by HP service personnel at your request
for no additional charge during the printer warranty period.
Table 3-4
Customer self-repair (CSR) parts
Item Description Self-replacement options Part number
HP 176A Black Original Imaging
Drum
Imaging Drum Unit Mandatory W1766A
HP LaserJet Toner Collection Unit Toner Collection Unit Mandatory 9U1Q5A
Configure the HP toner-supply-protection settings
A network administrator can configure the toner-supply-protection settings using the printer control
panel or the HP Embedded Web Server (EWS).
Introduction
Use HP Cartridge Policy and Supply Protection to control which cartridges are installed in the printer and
protect the cartridges that are installed from theft.
In HP Web Jetadmin, the settings are located under the Device Management pane in the following menu
chain: Config > Supplies > Cartridge Policy or Supply Protection.
Customer self-repair parts
33
● Cartridge Policy: This feature protects the printer from counterfeit toner cartridges by allowing
only genuine HP cartridges to be used with the printer. Using genuine HP cartridges ensures the
best possible print quality. When someone installs a cartridge that is not a genuine HP cartridge,
the printer control panel displays a message that the cartridge is unauthorized and it provides
information explaining how to proceed.
● Supply Protection: This feature permanently associates toner cartridges with a specific printer,
or fleet of printers, so they cannot be used in other printers. Protecting cartridges protects your
investment. When this feature is enabled, if someone attempts to transfer a protected cartridge
from the original printer into an unauthorized printer, that printer will not print with the protected
cartridge. The printer control panel displays a message that the cartridge is protected, and it
provides information explaining how to proceed.
CAUTION: After enabling supply protection for the printer, all subsequent toner cartridges
installed in the printer are automatically and
permanently
protected. To avoid protecting a new
cartridge, disable the feature
before
installing the new cartridge.
Turning the feature off does not turn off protection for cartridges that are currently installed.
Enable or disable the Cartridge Policy feature
The Cartridge Policy feature can be enabled or disabled using the control panel or the Embedded Web
Server (EWS).
NOTE: Enabling or disabling this feature might require entering an administrator password.
Check with your administrator to determine if an administrator password has been set. EWS
passwords cannot be recovered.
Use the printer control panel to enable the Cartridge Policy feature
From the printer control panel, a network administrator can enable the Cartridge Policy feature. This
allows only genuine HP cartridges to be used with the printer.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then
select the Settings icon.
2. Open the following menus:
a. Manage Supplies
b. Cartridge Policy
3. Select Authorized HP.
Use the printer control panel to disable the Cartridge Policy feature
From the printer control panel, a network administrator can disable the Cartridge Policy feature. This
removes the restriction that only genuine HP cartridges can be used.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then
select the Settings icon.
2. Open the following menus:
a. Manage Supplies
b. Cartridge Policy
34
Chapter 3 Supplies, accessories, and parts
3. Select Off.
Use the HP Embedded Web Server (EWS) to enable the Cartridge Policy feature
From the EWS, a network administrator can enable the Cartridge Policy feature. This allows only genuine
HP cartridges to be used with the printer.
1. Open the HP Embedded Web Server (EWS):
a. From the Home screen on the printer control panel, touch the Information icon , and then
touch the Ethernet icon to display the IP address or host name.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it
displays on the printer control panel. Press the Enter key on the computer keyboard.
NOTE: If the web browser displays a message indicating that accessing the website might
not be safe, select the option to continue to the website. Accessing this website will not harm
the computer.
The EWS opens.
2. On the EWS home page, click the Supplies tab.
3. In the left navigation pane, select Manage Supplies.
4. In the Supply Settings area, select Authorized HP from the Cartridge Policy drop-down list.
5. Click the Apply button to save the changes.
Use the HP Embedded Web Server (EWS) to disable the Cartridge Policy feature
From the EWS, a network administrator can disable the Cartridge Policy feature. This removes the
restriction that only genuine HP cartridges can be used.
1. Open the HP Embedded Web Server (EWS):
a. From the Home screen on the printer control panel, touch the Information icon , and then
touch the Ethernet icon to display the IP address or host name.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it
displays on the printer control panel. Press the Enter key on the computer keyboard.
NOTE: If the web browser displays a message indicating that accessing the website might
not be safe, select the option to continue to the website. Accessing this website will not harm
the computer.
The EWS opens.
2. On the EWS home page, click the Supplies tab.
3. In the left navigation pane, select Manage Supplies.
4. In the Supply Settings area, select Off from the Cartridge Policy drop-down list.
Use the HP Embedded Web Server (EWS) to enable the Cartridge Policy feature
35
5. Click the Apply button to save the changes.
Troubleshoot Cartridge Policy control panel error messages
Review the recommended actions for Cartridge Policy error messages.
Table 3-5 Cartridge Policy control panel error messages
Error message Description Recommended action
10.0X.30 Unauthorized <Color> Cartridge The administrator has configured this
printer to use only genuine HP supplies
that are still under warranty. The
cartridge must be replaced to continue
printing.
Replace the cartridge with a genuine HP
toner cartridge.
If you believe you purchased a
genuine HP supply, visit www.hp.com/go/
anticounterfeit to determine if the toner
cartridge is a genuine HP cartridge, and
learn what to do if it is not a genuine HP
cartridge.
Enable or disable the Supply Protection feature
The Supply Protection feature can be enabled or disabled using the control panel or the Embedded Web
Server (EWS).
NOTE: Enabling or disabling this feature might require entering an administrator password.
Check with your administrator to determine if an administrator password has been set. EWS
passwords cannot be recovered.
Use the printer control panel to enable the Supply Protection feature
From the printer control panel, a network administrator can enable the Supply Protection feature. This
protects the cartridges associated with the printer from being stolen and used in other printers.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then
select the Settings icon.
2. Open the following menus:
a. Manage Supplies
b. Supply Protection
3. Select Protect supplies.
4. When the printer prompts to confirm, select Continue to enable the feature.
CAUTION: After enabling supply protection for the printer, all subsequent toner cartridges
installed in the printer are automatically and
permanently
protected. To avoid protecting a new
cartridge, disable the feature
before
installing the new cartridge.
Turning the feature off does not turn off protection for cartridges that are currently installed.
Use the printer control panel to disable the Supply Protection feature
From the printer control panel, a network administrator can disable the Supply Protection feature. This
removes protection for any new cartridges installed in the printer.
36
Chapter 3 Supplies, accessories, and parts
1. From the Home screen on the printer control panel, navigate to the Settings application, and then
select the Settings icon.
2. Open the following menus:
a. Manage Supplies
b. Supply Protection
3. Select Off.
Use the HP Embedded Web Server (EWS) to enable the Supply Protection feature
From the EWS, a network administrator can enable the Supply Protection feature. This protects the
cartridges associated with the printer from being stolen and used in other printers.
1. Open the HP Embedded Web Server (EWS):
a. From the Home screen on the printer control panel, touch the Information icon , and then
touch the Ethernet icon to display the IP address or host name.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it
displays on the printer control panel. Press the Enter key on the computer keyboard.
NOTE: If the web browser displays a message indicating that accessing the website might
not be safe, select the option to continue to the website. Accessing this website will not harm
the computer.
The EWS opens.
2. On the EWS home page, click the Supplies tab.
3. From the left navigation pane, select Manage Supplies.
4. In the Supply Settings area, select Protect supplies from the Supply Protection drop-down list.
5. Click the Apply button to save the changes.
CAUTION: After enabling supply protection for the printer, all subsequent toner cartridges
installed in the printer are automatically and
permanently
protected. To avoid protecting a new
cartridge, disable the feature
before
installing the new cartridge.
Turning the feature off does not turn off protection for cartridges that are currently installed.
Use the HP Embedded Web Server (EWS) to disable the Supply Protection feature
From the EWS, a network administrator can disable the Supply Protection feature. This removes
protection for any new cartridges installed in the printer.
1. Open the HP Embedded Web Server (EWS):
a. From the Home screen on the printer control panel, touch the Information icon , and then
touch the Ethernet icon to display the IP address or host name.
Use the HP Embedded Web Server (EWS) to enable the Supply Protection feature
37
b. Open a web browser, and in the address line, type the IP address or host name exactly as it
displays on the printer control panel. Press the Enter key on the computer keyboard.
NOTE: If the web browser displays a message indicating that accessing the website might
not be safe, select the option to continue to the website. Accessing this website will not harm
the computer.
The EWS opens.
2. On the EWS home page, click the Supplies tab.
3. From the left navigation pane, select Manage Supplies.
4. In the Supply Settings area, select Off from the Supply Protection drop-down list.
5. Click the Apply button to save the changes.
Troubleshoot Supply Protection control panel error messages
Review the recommended actions for Supply Protection error messages.
Table 3-6
Supply Protection control panel error messages
Error message Description Recommended action
10.0X.57 Protected <Color>
Cartridge
The cartridge can only be used in the printer or fleet
of printers that initially protected it using HP Supply
Protection.
The Supply Protection feature allows an
administrator to restrict cartridges to work in only
one printer or fleet of printers. The cartridge must be
replaced to continue printing.
Replace the cartridge with a new
toner cartridge.
Replace the toner cartridge
To ensure optimal print quality, replace the toner cartridge when the printer alerts you that the toner is
low or empty.
Toner cartridge information
Review details about ordering replacement toner cartridges.
The printer indicates when the toner-cartridge level is low and very low. The actual toner cartridge life
remaining can vary. Consider having a replacement cartridge available to install when print quality is no
longer acceptable.
Continue printing with the current cartridge until redistributing the toner no longer yields acceptable
print quality. To redistribute the toner, remove the toner cartridge from the printer and gently rock
the cartridge back and forth end to end. For graphical representation, see the cartridge replacement
instructions. Reinsert the toner cartridge into the printer, and then close the cover.
To purchase cartridges or check cartridge compatibility for the printer, go to
https://learn-about-supplies.ext.hp.com/. Scroll to the bottom of the page and verify that the country/
region is correct.
38
Chapter 3 Supplies, accessories, and parts
Do not remove the toner cartridge from its package until it is time to replace it.
CAUTION: To prevent damage to the toner cartridge, do not expose it to light for more than a few
minutes. Cover the green imaging drum if the toner cartridge must be removed from the printer for an
extended period of time.
CAUTION: If toner gets on clothing, wipe it off by using a dry cloth and wash the clothes in cold water.
Hot water sets toner into fabric.
Table 3-7 Supplies
Item Cartridge number Part number
HP 176A Black Original Toner Cartridge 176A W1760A
HP 176A Black Original Imaging Drum 176A W1766A
HP LaserJet Toner collection unit (TCU) N/A 9U1Q5A
Remove and replace the toner cartridge
Follow these steps to replace the toner cartridge.
NOTE: When a toner cartridge is empty, a message appears on the control panel. Follow the
instructions on the control panel to release the cartridge so that you can replace it.
CAUTION: Do not try to pull the toner cartridge out by force before it has been released.
1. Open the front door.
Remove and replace the toner cartridge
39
2. Select the Eject button from the control panel to eject the cartridge, and then grasp the end of
the toner cartridge and pull it straight out of the printer.
3. Remove the new toner cartridge from the packaging. Save all packaging for recycling the used
toner cartridge.
4. Hold both ends of the toner cartridge and rock it to evenly distribute the toner that is inside. And
then, remove the seal.
1
2
3
Callout 1: Shake toner cartridge
Callouts 2, 3: Remove cartridge seal.
40
Chapter 3 Supplies, accessories, and parts
5. Align the toner cartridge with its slot and insert the toner cartridge into the printer.
6. Close the front door.
7. Pack the used toner cartridge into the box that the new toner cartridge came in. See the enclosed
recycling guide for information about recycling.
In the U.S. and Canada, a pre-paid shipping label is included in the box. In other countries/regions,
go to www.hp.com/recycle to print a pre-paid shipping label.
Adhere the pre-paid shipping label to the box, and return the used cartridge to HP for recycling.
Remove and replace the toner cartridge
41
Replace the toner collection unit (TCU)
Replace the toner collection unit if you receive a message on the printer, or if you have print quality
problems.
Replace the toner collection unit (TCU)
Follow these steps to replace the toner collection unit (TCU).
1. Open the front door.
42
Chapter 3 Supplies, accessories, and parts
2. Pull on both sides of the toner collection unit to release the tabs, and then pull it straight out of the
printer.
1
2
1
2
NOTE: Maintain the position of the TCU as you pull it out from the printer. This will ensure that you
do not spill any waste toner in the printer. Once the TCU is fully removed, do not place it on its side.
Place the unit in an upright position.
3. Remove the new TCU from its package. Save all packaging for recycling the used TCU.
1
2
4. Install the new TCU by pushing in on both sides until the tabs snap into place.
Replace the toner collection unit (TCU)
43
5. Close the front door.
6. Pack the used TCU into the box that the new TCU came in. See the enclosed recycling guide for
information about recycling.
In the U.S. and Canada, a pre-paid shipping label is included in the box. In other countries/regions,
go to www.hp.com/recycle to print a pre-paid shipping label.
Adhere the pre-paid shipping label to the box, and return the used TCU to HP for recycling.
1
3
2
Replace imaging drum
Replace the imaging drum if you receive a drum replacement message on the printer control panel.
Imaging drum information
The printer indicates when the imaging drum level is low and very low. The actual drum life remaining can
vary. Consider having a replacement drum available to install when print quality is no longer acceptable.
44
Chapter 3 Supplies, accessories, and parts
Do not remove the imaging drum from its package until it is time to replace it.
CAUTION: To prevent damage to the imaging drum, do not expose it to light for more than a few
minutes. Cover the green imaging drum if the toner cartridge must be removed from the printer for an
extended period of time.
CAUTION: If toner gets on clothing, wipe it off by using a dry cloth and wash the clothes in cold water.
Hot water sets toner into fabric.
Remove and replace the imaging drum
Follow these steps to replace the imaging drum.
NOTE: When the replace imaging drum message displays on the control panel, follow the instructions
on the control panel to remove and replace it.
1. Turn the printer off.
2. Open the front and right side door.
3. Remove the toner collection unit by pulling on both sides to release the tabs, and then pull it straight
out of the printer.
1
2
1
2
NOTE: Maintain the position of the TCU as you pull it out from the printer. This will ensure that you
do not spill any waste toner in the printer. Once the TCU is fully removed, do not place it on its side.
Place the unit in an upright position.
Remove and replace the imaging drum
45
4. Loosen the screw on the imaging drum unit.
5. Using the front and top handles, remove the imaging drum from the printer.
6. Open the new imaging drum box and prepare the new drum unit for install.
CAUTION: While removing the protective cover make sure you do not touch the image drum
cylinder.
46
Chapter 3 Supplies, accessories, and parts
7. Install the new imaging drum unit into the printer.
8. Push the imaging drum unit to ensure it is fully inserted.
9. Tighten the screw on the imaging drum unit to secure it in the printer.
Remove and replace the imaging drum
47
10. Install the toner collection unit.
11. Make sure to snap the toner collection unit into place.
12. Close the front and right side doors.
13. Pack the used imaging drum into the box that the new drum unit came in. See the enclosed
recycling guide for information about recycling.
In the U.S. and Canada, a pre-paid shipping label is included in the box. In other countries/regions,
go to www.hp.com/recycle to print a pre-paid shipping label.
Adhere the pre-paid shipping label to the box, and return the used cartridge to HP for recycling.
48
Chapter 3 Supplies, accessories, and parts
Replace the staple cartridge
Install a new staple cartridge when the current cartridge is empty.
Remove and replace the stapler/stacker accessory staple cartridge
Follow these steps to replace the staple cartridge in the floor-standing finisher stapler/stacker
accessory.
View a video of how to replace the staple cartridge in the stapler/stacker
1. Open the finisher front door.
2. Rotate the knob counterclockwise to move the staple cartridge assembly all the way to the front.
Replace the staple cartridge
49
3. Hold the knob to immobilize the staple cartridge assembly, grasp the colored tab on the staple
cartridge carriage, and then pull the staple cartridge carriage straight out.
4. Lift two tabs on the staple cartridge, and then lift up to remove the empty staple cartridge from the
staple cartridge carriage assembly.
NOTE: Do not discard the staple cartridge carriage. It must be reused with the new staple
cartridge.
5. Insert the new staple cartridge into the staple cartridge carriage.
50
Chapter 3 Supplies, accessories, and parts
6. Hold the knob to immobilize the staple cartridge assembly, insert the new staple cartridge into the
assembly, and then press the colored handle inward until it snaps into place.
7. Close the finisher front door.
Remove and replace the booklet-maker accessory staple cartridge
Follow these steps to replace the booklet-maker accessory staple cartridge in the floor-standing
finisher.
View a video of how to replace the staple cartridge in the booklet-maker accessory
1. Open the finisher front door.
Remove and replace the booklet-maker accessory staple cartridge
51
2. Pull out the booklet finisher assembly until it stops.
3. Pull the colored tabs away from the assembly, and then pull them up remove the two staple
cartridges.
4. Push in the two blue tabs, and then lift up to open the top of the staple cartridge carriage.
52
Chapter 3 Supplies, accessories, and parts
5. Lift two tabs on each staple cartridge, and then lift up to remove the empty staple cartridges from
the staple cartridge carriages.
NOTE: Do not discard the staple cartridge carriages. They must be reused with the new staple
cartridges.
6. Insert the new staple cartridges into the staple cartridge carriages, and then close the top of the
staple cartridge carriers.
7. Reinstall the two staple cartridge carriages into the booklet maker by pressing the colored handles
until they snap into place.
Remove and replace the booklet-maker accessory staple cartridge
53
8. Slide the booklet assembly into the finisher.
9. Close the finisher front door.
54
Chapter 3 Supplies, accessories, and parts
Print4
Print using the software, or print from a mobile device or USB flash drive.
The following information is correct at the time of publication. For current information, see www.hp.com/
support/lj8501.
For more information:
HP's all-inclusive help for the printer includes the following information:
● Install and configure
● Learn and use
● Solve problems
● Download software and firmware updates
● Join support forums
● Find warranty and regulatory information
Print tasks (Windows)
Learn about common printing tasks for Windows users.
How to print (Windows)
Use the Print option from a software application to select the printer and basic options for your print job.
The following procedure describes the basic printing process for Windows.
1. From the software program, select the Print option.
2. Select the printer from the list of printers. To change settings, click the Printer Properties or
Preferences button to open the print driver.
NOTE: The name of the button varies for different software programs.
For the HP PCL 6 driver, the HP AiO Printer Remote application downloads additional driver
features when More settings is selected.
NOTE: For more information, click the Help (?) button in the print driver.
3. Click the tabs in the print driver to configure the available options. For example, set the paper
orientation on the Finishing tab, and set the paper source, paper type, paper size, and quality
settings on the Paper/Quality tab.
4. Click the OK button to return to the Print dialog box. Select the number of copies to print from this
screen.
5. Click the Print button to print the job.
Print
55
Automatically print on both sides (Windows)
If your printer has an automatic duplexer installed, you can automatically print on both sides of the
paper. Use a paper size and type supported by the duplexer.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click the Printer Properties or Preferences
button to open the print driver.
NOTE: The name of the button varies for different software programs.
For the HP PCL 6 driver, the HP AiO Printer Remote application downloads additional driver
features when More settings is selected.
3. Click the Finishing tab.
4. Select Print on both sides. Click OK to close the Document Properties dialog.
5. In the Print dialog, click Print to print the job.
Manually print on both sides (Windows)
Use this procedure for printers that do not have an automatic duplexer installed or to print on paper that
the duplexer does not support.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click the Printer Properties or Preferences
button to open the print driver.
NOTE: The name of the button varies for different software programs.
For the HP PCL 6 driver, the HP AiO Printer Remote application downloads additional driver
features when More settings is selected.
3. Click the Finishing tab.
4. Select Print on both sides (manually), and then click OK to close the Document Properties dialog.
5. In the Print dialog, click Print to print the first side of the job.
6. Retrieve the printed stack from the output bin, and place it in Tray 1.
7. If prompted, select the appropriate control panel button to continue.
Print multiple pages per sheet (Windows)
When you print from a software application using the Print option, you can select an option to print
multiple pages on a single sheet of paper. For example, you might want to do this if you are printing a
very large document and want to save paper.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click the Printer Properties or Preferences
button to open the print driver.
NOTE: The name of the button varies for different software programs.
56
Chapter 4 Print
For the HP PCL 6 driver, the HP AiO Printer Remote application downloads additional driver
features when More settings is selected.
3. Click the Finishing tab.
4. Select the number of pages per sheet from the Pages per sheet drop-down.
5. Select the correct Print page borders, Page order, and Orientation options. Click OK to close the
Document Properties dialog.
6. In the Print dialog, click Print to print the job.
Select the paper type (Windows)
When you print from a software application using the
Print option, you can set the paper type you are
using for your print job. For example, if your default paper type is Letter, but you are using a different
paper type for a print job, select that specific paper type.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click the Printer Properties or Preferences
button to open the print driver.
NOTE: The name of the button varies for different software programs.
For the HP PCL 6 driver, the HP AiO Printer Remote application downloads additional driver
features when More settings is selected.
3. Click the Paper/Quality tab.
4. Select the paper type from the Paper type drop-down list.
5. Click OK to close the Document Properties dialog. In the Print dialog, click Print to print the job.
If the tray needs to be configured, a tray configuration message displays on the printer control
panel.
6. Load the tray with the specified type and size of paper, and then close the tray.
7. Touch the OK button to accept the detected type and size, or touch the Modify button to choose a
different paper size or type.
8. Select the correct type and size, and then touch the OK button.
Additional print tasks
Locate information on the Web for performing common printing tasks.
Go to www.hp.com/support/lj8501.
Instructions are available for print tasks, such as the following:
● Create and use printing shortcuts or presets
● Select the paper size, or use a custom paper size
● Select the page orientation
● Create a booklet
Select the paper type (Windows)
57
● Scale a document to fit a specific paper size
● Print the first or last pages of the document on different paper
● Print watermarks on a document
Print tasks (macOS)
Print using the HP printing software for macOS, including how to print on both sides or print multiple
pages per sheet.
How to print (macOS)
Use the
Print option from a software application to select the printer and basic options for your print job.
The following procedure describes the basic printing process for macOS.
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then select other menus to adjust the print settings.
NOTE: The name of the item varies for different software programs.
4. Click the Print button.
Automatically print on both sides (macOS)
If your printer has an automatic duplexer installed, you can automatically print on both sides of the
paper. Use a paper size and type supported by the duplexer.
NOTE: This information applies to printers that include an automatic duplexer.
NOTE: This feature is available if you install the HP print driver. It might not be available if you are
using AirPrint
®
.
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then click the Layout menu.
macOS 12.0 Monterey and later: Click Show Details, click Two-Sided, and then click the Layout menu.
NOTE: The name of the item varies for different software programs.
4. Select a binding option from the Two-Sided drop-down list.
5. Click the Print button.
58
Chapter 4 Print
Manually print on both sides (macOS)
Use this procedure for printers that do not have an automatic duplexer installed or to print on paper that
the duplexer does not support.
NOTE: This feature is available if you install the HP print driver. It might not be available if you are
using AirPrint.
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then click the Manual Duplex menu.
NOTE: The name of the item varies for different software programs.
4. Click the Manual Duplex box, and select a binding option.
5. Click the Print button.
6. Go to the printer and remove any blank paper that is in Tray 1.
7. Retrieve the printed stack from the output bin and place it with the printed-side facing down in the
input tray.
8. If prompted, touch the appropriate control panel button to continue.
Print multiple pages per sheet (macOS)
When you print from a software application using the Print option, you can select an option to print
multiple pages on a single sheet of paper. For example, you might want to do this if you are printing a
very large document and want to save paper.
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then click the Layout menu.
NOTE: The name of the item varies for different software programs.
4. From the Pages per Sheet drop-down list, select the number of pages that you want to print on
each sheet.
5. In the Layout Direction area, select the order and placement of the pages on the sheet.
6. From the Borders menu, select the type of border to print around each page on the sheet.
7. Click the Print button.
Select the paper type (macOS)
When you print from a software application using the Print option, you can set the paper type you are
using for your print job. For example, if your default paper type is Letter, but you are using a different
paper type for a print job, select that specific paper type.
1. Click the File menu, and then click the Print option.
2. Select the printer.
Manually print on both sides (macOS)
59
3. Click Show Details or Copies & Pages, and then click the Media & Quality menu or the Paper/Quality
menu.
NOTE: The name of the item varies for different software programs.
4. Select from the Media & Quality or Paper/Quality options.
NOTE: This list contains the master set of options available. Some options are not available on all
printers.
● Media Type: Select the option for the type of paper for the print job.
● Print Quality or Quality: Select the resolution level for the print job.
● Edge-To-Edge Printing: Select this option to print close to the paper edges.
5. Click the Print button.
Additional print tasks
Locate information on the Web for performing common printing tasks.
Go to www.hp.com/support/lj8501.
Instructions are available for print tasks, such as the following:
● Create and use printing shortcuts or presets
● Select the paper size, or use a custom paper size
● Select the page orientation
● Create a booklet
● Scale a document to fit a specific paper size
● Print the first or last pages of the document on different paper
● Print watermarks on a document
Store print jobs on the printer to print later or print privately
Store print jobs in the printer memory for printing at a later time.
Introduction
The following information provides procedures for creating and printing documents that are stored on
the USB flash drive. These jobs can be printed at a later time or printed privately.
Create a stored job (Windows)
Store jobs on the USB flash drive for private or delayed printing.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then select Printer Properties or Preferences.
NOTE: The name of the button varies for different software programs.
60
Chapter 4 Print
For the HP PCL 6 driver, the HP AiO Printer Remote application downloads additional driver
features when More settings is selected.
3. Click the Job Storage tab.
4. Select a Job Storage Mode option:
● Proof and Hold: Print and proof one copy of a job, and then print more copies.
● Personal Job: The job does not print until you request it at the printer control panel. For this
job-storage mode, you can select one of the Make Job Private/Secure options. If you assign a
personal identification number (PIN) to the job, you must provide the required PIN at the control
panel. If you encrypt the job, you must provide the required password at the control panel. The
print job is deleted from memory after it prints and is lost if the printer loses power.
● Quick Copy: Print the requested number of copies of a job and store a copy of the job in the
printer memory so you can print it again later.
● Stored Job: Store a job on the printer and allow other users to print the job at any time. For this
job-storage mode, you can select one of the Make Job Private/Secure options. If you assign a
personal identification number (PIN) to the job, the person who prints the job must provide the
required PIN at the control panel. If you encrypt the job, the person who prints the job must
provide the required password at the control panel.
5. To use a custom user name or job name, click the Custom button, and then enter the user name or
the job name.
Select which option to use if another stored job already has that name:
● Use Job Name + (1-99): Append a unique number to the end of the job name.
● Replace Existing File: Overwrite the existing stored job with the new one.
6. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the
Print button to print the job.
Create a stored job (macOS)
Store jobs on the USB flash drive for private or delayed printing.
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the printer.
3. Click Show Details or Copies & Pages, and then click the Job Storage menu.
NOTE: If the Job Storage menu is not showing, follow the instructions in the "Disable or enable job
storage feature" section to activate the menu.
4. In the Mode drop-down list, select the type of stored job.
● Proof and Hold: Print and proof one copy of a job, and then print more copies. The first copy
prints immediately. Printing of the subsequent copies must be initiated from the device's front
control panel. For example, if 10 copies are sent, one copy prints immediately, and the other
nine copies will print when the job is retrieved. The job is deleted after all copies are printed.
Create a stored job (macOS)
61
● Personal Job: The job does not print until someone requests it at the printer control panel. If
the job has a personal identification number (PIN), provide the required PIN at the control panel.
The print job is deleted from memory after it prints.
● Quick Copy: Print the requested number of copies of a job and store a copy of the job in
the printer memory to print it again later. The job is deleted manually or by the job retention
schedule.
● Stored Job: Store a job on the printer and allow other users to print the job at any time. If the
job has a personal identification number (PIN), the person who prints the job must provide the
required PIN at the control panel. The job is deleted manually or by the job retention schedule.
5. To use a custom user name or job name, click the Custom button, and then enter the user name or
the job name.
NOTE: macOS 12.0 Monterey and above: The print driver no longer includes the Custom button.
Use the options below the Mode drop-down list to set up the saved job.
Select which option to use if another stored job already has that name.
● Use Job Name + (1-99): Append a unique number to the end of the job name.
● Replace Existing File: Overwrite the existing stored job with the new one.
6. If you selected the Stored Job or Personal Job option in the Mode drop-down list, you can protect
the job with a PIN. Type a 4-digit number in the Use PIN to Print field. When other people attempt to
print this job, the printer prompts them to enter this PIN.
7. Click the Print button to process the job.
Print a stored job
Use the following procedure to print a job that is stored in the printer memory.
1. From the Home screen on the printer control panel, navigate to the Print application, and then
select the Print icon.
2. Select Print from Job Storage.
3. Select the name of the folder where the job is stored, or select Choose to see the folder list.
4. Select the name of the job. If the job is private or encrypted, enter the PIN or password.
5. To adjust the number of copies, select the number of copies field. Use the keypad to enter the
number of copies to print.
6. Select Start or Print to print the job.
Delete a stored job
You can delete documents that have been saved to the printer when they are no longer needed. You can
also adjust the maximum number of jobs for the printer to store.
Delete a job that is stored on the printer
Use the control panel to delete a job that is stored in the printer memory.
1. From the Home screen on the printer control panel, navigate to the Print application, and then
select the Print icon.
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Chapter 4 Print
2. Select Print from Job Storage.
3. Select the name of the folder where the job is stored or select Choose to see the folder list.
4. Select the name of the job. If the job is private or encrypted, enter the PIN or password.
5. Select the Trash button to delete the job.
Change the job storage limit
When a new job is stored in the printer memory, the printer overwrites any previous jobs with the same
user and job name. If a job is not already stored under the same user and job name, and the printer
needs additional space, the printer might delete other stored jobs starting with the oldest.
To change the number of jobs that the printer can store, complete the following procedure:
1. From the Home screen on the printer control panel, navigate to the Settings application, and then
select the Settings icon.
2. Open the following menus:
a. Copy/Print or Print
b. Manage Stored Jobs
c. Temporary Job Storage Limit
3. Use the keypad to enter the number of jobs that the printer stores.
4. Select OK or Done to save the setting.
Information sent to printer for Job Accounting purposes
Printing jobs sent from drivers on the client (e.g., PC) may send personally identifiable information to HP’s
Printing and Imaging devices. This information may include, but is not limited to, user name and client
name from which the job originated that may be used for job accounting purposes, as determined by the
Administrator of the printing device. This same information may also be stored with the job on the mass
storage device (e.g., disk drive) of the printing device when using the job storage feature.
Mobile printing
Mobile printing solutions enable easy printing to an HP printer from a laptop, tablet, smartphone, or other
mobile device.
Mobile printing solutions
Learn what HP offers for mobile printing solutions.
HP offers multiple mobile printing solutions to enable easy printing to an HP printer from a laptop, tablet,
smartphone, or other mobile device. To see the full list and to determine the best choice, go to Wireless
printing from a laptop, phone, or tablet.
● Wi-Fi Direct
● HP All-in-One Remote app for iOS and Android devices
● AirPrint
Change the job storage limit
63
● Android Printing
Wi-Fi, Wi-Fi Direct Print, NFC, and BLE printing
HP provides Wi-Fi Direct Print, Near Field Communication (NFC), and Bluetooth Low Energy (BLE) printing
for printers with a supported HP Jetdirect 3100w BLE/NFC/Wireless Accessory. This is an optional
accessory.
These features enable Wi-Fi capable (mobile) devices to make a wireless network connection directly to
the printer without using a wireless router.
The printer does not need to be connected to the network for this mobile walk-up printing to work.
Use Wi-Fi Direct Print to print wirelessly from the following devices:
● iPhone, iPad, or iPod touch using Apple AirPrint
● Android mobile devices using the Android embedded print solution
For more information on wireless printing, go to www.hp.com/go/LaserJetMobilePrinting.
NFC, BLE, and Wi-Fi Direct Print capabilities can be enabled or disabled from the printer control panel.
Enable wireless printing
To print wirelessly from mobile devices, Wi-Fi Direct must be turned on.
1. From the Home screen on the printer control panel, select the Settings menu.
2. Select the following menus:
a. Networking
b. Wi-Fi Direct
c. Status
3. Select On, and then select OK to enable wireless printing.
Change the Wi-Fi Direct name
Change the printer Wi-Fi Direct name using the HP Embedded Web Server (EWS).
NOTE: In environments where more than one model of the same printer is installed, it might be helpful
to provide each printer a unique Wi-Fi Direct Name for easier printer identification for HP Wi-Fi Direct
printing. The Wireless network names, e.g., Wireless, Wi-Fi Direct, etc. are available on the Information
screen by selecting the Information icon
, and then selecting the Wi-Fi Direct icon .
Complete the following procedure to change the printer Wi-Fi Direct name:
1. From the Home screen on the printer control panel, select the Settings icon.
2. Open the following menus:
a. Networking
b. Wi-Fi Direct
c. Wi-Fi Direct Name
64
Chapter 4 Print
3. Use the keypad to change the name in the Wi-Fi Direct Name text field, and then select OK.
HP ePrint via email
Use HP ePrint via email to print documents by sending them as an email attachment to the printer's
email address from any email enabled device.
To use HP ePrint via email, the printer must meet these requirements:
● The printer must be connected to a wired or wireless network and have Internet access.
● HP Web Services must be enabled on the printer, and the printer must be registered with HP Smart.
Follow this procedure to enable HP Web Services and register with HP Smart:
1. Open the HP Embedded Web Server (EWS):
a. From the Home screen on the printer control panel, touch the Information icon , and then
touch the Ethernet icon to display the IP address or host name.
b. From a computer on the same network as the printer, open a web browser. In the address line,
type the IP address or host name exactly as it displays on the printer control panel. Press the
Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might
not be safe, select the option to continue to the website. Accessing this website will not harm
the computer.
2. Click the HP Web Services tab.
3. Select the option to enable Web Services.
NOTE: Enabling Web Services might take several minutes.
4. Go to www.hpconnected.com to create an account and complete the setup process.
AirPrint
Direct printing using Apple’s AirPrint is supported for iOS and from Mac computers running macOS 10.7
Lion and newer.
Use AirPrint to print directly to the printer from an iPad, iPhone (3GS or later), or iPod touch (third
generation or later) in the following mobile applications:
● Mail
● Photos
● Safari
● iBooks
● Select third-party applications
HP ePrint via email
65
To use AirPrint, the printer must be connected to the same network (sub-net) as the Apple device. For
more information about using AirPrint and about which HP printers are compatible with AirPrint, go to
http://www.hp.com/go/LaserJetMobilePrinting.
NOTE: Before using AirPrint with a USB connection, verify the version number. AirPrint versions 1.3
and earlier do not support USB connections.
Android embedded printing
HP's built-in print solution for Android and Kindle enables mobile devices to automatically find and print
to HP printers that are either on a network or within wireless range for Wi-Fi Direct printing.
The print solution is built into many versions of the operating system.
NOTE: If printing is not available on your device, go to the Google Play > Android apps and install the
HP Print Service Plugin.
For more information on how to use Android embedded printing and which Android devices are
supported, go to http://www.hp.com/go/LaserJetMobilePrinting.
Print from a USB flash drive
This printer features easy-access USB printing to print files without a computer.
The printer accepts standard USB flash drives in the USB port near the control panel. It supports the
following types of files:
● .pdf
● .prn
● .pcl
● .ps
● .cht
● .jpg
● .png
Enable the USB port for printing
The USB port is disabled by default. Before using this feature, enable the USB port.
Use one of the following methods to enable the port:
Method one: Enable the USB port from the printer control panel
Use the printer control panel to enable the USB port for printing.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then
select the Settings icon.
2. Open the following menus:
a. Copy/Print or Print
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Chapter 4 Print
b. Enable Device USB
3. Select Enable Print from USB Drive.
Method two: Enable the USB port from the HP Embedded Web Server (network-connected
printers only)
Use the HP Embedded Web Server to enable the USB port for printing.
1. From the Home screen on the printer control panel, touch the Information icon , and then touch
the Ethernet icon to display the IP address or host name.
2. Open a web browser, and in the address line, type the IP address exactly as it displays on the printer
control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the
computer.
3. Select the Copy/Print tab for MFP models or the Print tab for SFP models.
4. In the left menu, select Print from USB Drive Settings.
5. Select Enable Print from USB Drive.
6. Click Apply.
Print USB documents
Print documents from a USB flash drive.
1. Insert the USB flash drive into the easy-access USB port.
NOTE: The port might be covered. For some printers, the cover flips open. For other printers, pull
the cover straight out to remove it.
2. From the Home screen on the printer control panel, navigate to the Print application, and then
select the Print icon.
3. Select Print from USB Drive.
4. Select Choose, select the name of the document to print, and then select Select.
NOTE: The document might be in a folder. Open folders as necessary.
5. To adjust the number of copies, touch the box to the left of the Print button, and then select the
number of copies from the keypad that opens. To close the keypad, select the Close button.
6. Select Print to print the document.
Print using the SuperSpeed USB 3.0 port (wired)
Enable the SuperSpeed USB 3.0 port for wired USB printing. The port is located in the interface ports
area and is disabled by default.
Method two: Enable the USB port from the HP Embedded Web Server (network-connected printers only)
67
Use one of the following methods to enable the SuperSpeed USB 3.0 port. Once the port is enabled,
install the product software in order to print using this port.
Method one: Enable the SuperSpeed USB 3.0 port from the printer control panel
menus
Use the control panel to enable the port.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then
select the Settings icon.
2. Open the following menus:
a. General
b. Enable Device USB
3. Select the Enabled option.
Method two: Enable the SuperSpeed USB 3.0 port from the HP Embedded Web
Server (network-connected printers only)
Use the HP EWS to enable the port.
1. Find the printer IP address. On the printer control panel, select the Information button , and then
select the Network icon to display the IP address or host name.
2. Open a web browser, and in the address line, type the IP address exactly as it displays on the printer
control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the
computer.
3. Select the Security tab.
4. On the left side of the screen, select General Security.
5. Scroll down to the Hardware Ports and select the following check boxes:
a. Enable Device USB
b. Enable Host USB plug and play
6. Click Apply.
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Chapter 4 Print
Manage the printer5
Utilize management tools, configure security and energy-conservation settings, and manage firmware
updates for the printer.
The following information is correct at the time of publication. For current information, see www.hp.com/
support/lj8501.
For more information:
HP's all-inclusive help for the printer includes the following information:
● Install and configure
● Learn and use
● Solve problems
● Download software and firmware updates
● Join support forums
● Find warranty and regulatory information
Advanced configuration with the HP Embedded Web Server
(EWS)
Use the HP Embedded Web Server to manage advanced printing functions.
Introduction
Use the HP Embedded Web Server to manage printing functions from a computer instead of the printer
control panel.
● View printer status information
● Determine the remaining life for all supplies and order new ones
● View and change tray configurations
● View and change the printer control-panel menu configuration
● View and print internal pages
● Receive notification of printer and supplies events
● View and change network configuration
The HP Embedded Web Server works when the printer is connected to an IP-based network. The
HP Embedded Web Server does not support IPX-based printer connections. Internet access is not
needed to open and use the HP Embedded Web Server.
Manage the printer
69
When the printer is connected to the network, the HP Embedded Web Server is automatically available.
NOTE: The HP Embedded Web Server is not accessible beyond the network firewall.
How to access the HP Embedded Web Server (EWS)
Use the following steps to open the Embedded Web Server.
1. From the Home screen on the printer control panel, touch the Information icon , and then touch
the Ethernet icon to display the IP address or host name.
2. On your computer, open a web browser, and in the address line, type the IP address or host name
exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the
computer.
The EWS web page opens.
To use the HP Embedded Web Server, the browser must meet the following requirements:
Windows 10 or greater
● Microsoft Edge (version 93 or greater)
● Google Chrome (version 34.x or greater)
● Firefox (version 20.x or greater)
macOS
● Safari (version 5.x or greater)
● Google Chrome (version 34.x or greater)
Linux
● Google Chrome (version 34.x or greater)
● Firefox (version 20.x or greater)
HP Embedded Web Server features
Learn about the HP Embedded Web Server (EWS) features available on each tab.
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Chapter 5 Manage the printer
Figure 5-1 EWS tabs
Information tab
Settings available on the Information tab of the EWS.
Table 5-1
HP Embedded Web Server Information tab
Menu Description
Configuration Page Shows the information found on the configuration page.
Control Panel Snapshot Shows an image of the current screen on the control panel display.
Device Information Shows the printer network name, address, and model information. To customize
these entries, click the Device Information menu on the General tab.
Device Status Shows the printer status and shows the estimated life remaining of HP supplies. The
page also shows the type and size of paper set for each tray. To change the default
settings, click the Change Settings link.
Event Log Page Shows a list of all printer events and errors. Use the HP Instant Support link (in the
Other Links area on all HP Embedded Web Server pages) to connect to a set of
dynamic web pages that help solve problems. These pages also show additional
services available for the printer.
Event Schedule Summary The Event Schedule Summary page is used to view a table of all scheduled events.
Job Log Provides a list of the jobs that have been processed.
Open Source Licenses Shows a summary of the licenses for open source software programs that can be
used with the printer.
Print Allows the user to send a print-ready file to the printer to be printed.
Printable Reports and Pages Lists the internal reports and pages for the printer. Select one or more items to print.
Remote Control-Panel Provides a way to troubleshoot or manage the printer from a browser window on a
desktop or laptop.
Supplies Status Page Shows the status of the supplies for the printer.
Information tab 71
Table 5-1 HP Embedded Web Server Information tab (continued)
Menu Description
Usage Page Shows a summary of the number of pages the printer has printed, grouped by size,
type, and paper print path.
General tab
Refer to the table for settings in the General tab.
Table 5-2 HP Embedded Web Server General tab
Menu Description
Control Panel Customization Reorder, show, or hide features on the control-panel display.
Change the default display language and keyboard layouts.
Quick Sets Configure jobs that are available in the Quick Sets area of the Home screen on the
printer control panel.
Alerts Set up email alerts for various printer and supplies events.
Control Panel Settings App Shows the Settings app options that are available on the printer control panel.
General Settings Configure how the printer recovers from jams and other general printer settings.
Edit Other Links Add or customize a link to another website. This link displays in the footer area on all
HP Embedded Web Server pages.
Ordering Information Enter information about ordering replacement toner cartridges. This information
displays on the supplies status page.
Device Information Name the printer and assign an asset number to it. Enter the name of the primary
contact who will receive information about the printer.
Language Set the language in which to display the HP Embedded Web Server information.
Firmware Upgrade Download and install printer firmware upgrade files.
Date/Time Settings Set the date and time or synchronize with a network time server.
Energy Settings Set or edit a wake time, sleep time, and sleep delay for the printer. Set a different
schedule for each day of the week and for holidays.
Set which interactions with the printer cause it to wake from sleep mode.
Import/Export Provides import and export functionality for Home Screen settings, Quick Sets,
Contacts (Address Books), accounts and permissions, job apps, and other items.
The exported .zip file contains one or more .xml settings files or an editable .csv
file (containing user accounts or contacts). The file can be imported to other HP
products. Import a previously exported .zip file to transfer settings, user accounts, or
contacts.
Back up and Restore Create a backup file that contains printer and user data. If necessary, use this file to
restore data to the printer.
Reset Factory Settings Restore printer settings to the factory defaults.
Solution Installer Install or remove third-party software packages that extend or modify the
functionality of the printer.
Job Statistics Settings Provides connection information about third-party job-statistics services, or enables
local serverless device job accounting.
72 Chapter 5 Manage the printer
Table 5-2 HP Embedded Web Server General tab (continued)
Menu Description
Quota Settings Provides connection information about third-party job-quota services, or enables
local device quota service.
License Management Allows the user to set the engine speed with a LPD (Late point differentiation)
world-wide license.
Other Links list
Configure which links display in the footer of the HP Embedded Web Server (EWS) by using the Edit
Other Links menu on the General tab.
NOTE: The following list includes the default links in the EWS.
Table 5-3
HP Embedded Web Server Other Links list
Menu Description
HP Instant Support Connect to the HP website to find solutions to printer problems.
Product Support Connect to the support site for the printer to search for help on various topics.
Shop for Supplies Connect to the HP website for information on purchasing original HP supplies, such
as cartridges and paper.
Supplies tab
Refer to the table for settings in the Supplies tab.
Table 5-4
HP Embedded Web Server Supplies tab
Menu Description
Manage Supplies Configure how the printer reacts when supplies reach a Very Low state.
Consumables Access Control Enable or disable Consumables Access Control to lock toner cartridges into the
printer and help prevent early replacement.
Troubleshooting tab
Refer to the table for settings in the Troubleshooting tab.
Other Links list
73
Table 5-5 HP Embedded Web Server Troubleshooting tab
Menu Description
General Troubleshooting Use the following options as appropriate:
● Reports and Tests area: Select and print several types of reports and tests.
Some reports can be viewed in the EWS by clicking the View button.
● Fax Tools area: Configure settings for fax troubleshooting. (MFP and Digital
Sender products with HP analog fax accessory only)
● OXPd Troubleshooting area: Enable or disable the Allow a Non-Secure
Connection for Web Services option
● Auto Recovery area: Enable or disable the Enable Auto Recovery option, which
allows the printer to auto recover from errors that might require the power to
be turned off and on (for example, a 49 error).
Online Help Link to HP cloud-based online help to assist in troubleshooting printing issues.
Diagnostic Data
NOTE: This item is available only if an
administrator password is set from the
Security tab.
Export printer information to a file that can be useful for HP technical support to use
for detailed problem analysis.
Calibration/Cleaning Enable the automatic cleaning feature, create and print the cleaning page, and
select an option to calibrate the printer immediately.
Reset Factory Settings Restore printer settings to factory defaults.
Firmware Upgrade Download and install printer firmware upgrade files.
Scheduled Restart Restart the printer at the frequency or time specified.
Security tab
Refer to the table for settings in the Security tab.
Table 5-6
HP Embedded Web Server Security tab
Menu Description
General Security Settings for general security, including the following:
● Configure an administrator password to restrict access to certain features on
the printer.
● Set a custom device Service Access Code.
● Set PJL password for processing PJL commands.
● Set file system access and firmware upgrade security.
● Enable or disable the Host USB port on the control panel or the USB
connectivity port on the formatter for printing directly from a computer.
● View the status of all security settings.
Account Policy Enable administrator account settings.
Access Control Configure access to printer functions for specific individuals or groups, and select
the method individuals use to sign in to the printer.
74 Chapter 5 Manage the printer
Table 5-6 HP Embedded Web Server Security tab (continued)
Menu Description
Protect Stored Data Configure and manage the internal storage for the printer.
Configure settings for jobs that are stored on the printer internal storage.
Manage Remote Apps Manage or whitelist remote apps by importing or deleting certificates that allow
devices to use this product.
Certificate Management Install and manage security certificates for access to the printer and the network.
Email Domain Restriction If email functionality is enabled, administrators can limit the email addresses to
which the printer can send messages.
Security Log Export security event log data to a file that can be used for detailed problem
analysis.
Web Service Security Allow resources on this printer to be accessed by web pages from different
domains. If no sites are added to the list, then all sites are trusted.
Self Test Verify that the security functions are running according to expected system
parameters.
HP Web Services tab
Settings available on the HP Web Services tab of the EWS.
Use the HP Web Services tab to configure and enable HP Web Services for this printer. HP Web Services
must be enabled to use the HP ePrint feature.
Table 5-7
HP Embedded Web Server HP Web Services tab
Menu Description
Smart Cloud Print Enable Smart Cloud Print, which allows access to web-based apps that extend the
capabilities of the printer.
Web Proxy Configure a proxy server if there are issues enabling HP Web Services or
connecting the printer to the Internet.
Web Services Setup Connect this printer to HP Connected on the web by enabling HP Web Services.
Networking tab
Use the Networking tab to configure and secure network settings for the printer when it is connected to
an IP-based network. This tab does not display if the printer is connected to other types of networks.
Table 5-8
HP Embedded Web Server Networking tab > Configuration settings
Menu Description
Wireless Station Configure the initial wireless settings.
NOTE: The configuration options available depend on the print server model.
Wi-Fi Direct Configure Wi-Fi Direct settings for printers that include embedded Wi-Fi Direct Print
and NFC printing or that have a wireless accessory installed.
NOTE: The configuration options available depend on the print server model.
HP Web Services tab 75
Table 5-8 HP Embedded Web Server Networking tab > Configuration settings (continued)
Menu Description
TCP/IP Settings Configure TCP/IP settings for IPv4 and IPv6 networks.
NOTE: The configuration options available depend on the print server model.
Network Settings Configure IPX/SPX, AppleTalk, DLC/LLC, and SNMP settings, depending on the print
server model.
Other Settings Configure general printing protocols and services supported by the print server.
The available options depend on the print server model, but can include firmware
update, LPD queues, USB settings, support information, and refresh rate.
AirPrint Enable, set up, or disable network printing from Apple-supported printers.
Select Language Change the language displayed by the HP Embedded Web Server. This page
displays if the web pages support multiple languages. Optionally, select supported
languages through language-preference settings in the browser.
Select Location Select a country/region for the printer.
Table 5-9 HP Embedded Web Server Networking tab > Security settings
Menu Description
Settings View and restore current security settings to factory-default values.
Configure security settings using the Security Configuration Wizard.
NOTE: Do not use the Security Configuration Wizard to configure security settings
if using network-management applications, such as HP Web Jetadmin.
Authorization Control configuration management and use of this printer, including limiting host
access to this printer through an Access Control List (ACL) (for selected print
servers on IPv4 networks only).
Secure Communication Configure Transport Layer Security (TLS) protocol and encryption options.
Mgmt. Protocols Configure and manage security protocols for this printer, including the following:
● Set the security management level for the HP Embedded Web Server, and
control traffic over HTTP and HTTPS.
● Configure the SNMP (Simple Network Management Protocol) operation. Enable
or disable the SNMP v1/v2c or SNMP v3 agents on the print server.
● Control access through protocols that may not be secure, such as printing
protocols, print services, discovery protocols, name resolution services, and
configuration-management protocols.
802.1X Authentication Configure 802.1X authentication settings on the Jetdirect print server as required for
client authentication on the network, and reset the 802.1X authentication settings to
factory-default values.
CAUTION: When changing the 802.1X authentication settings; the printer might
lose its connection. To reconnect, it might be necessary to reset the print server to a
factory-default state and reinstall the printer.
IPsec/Firewall View or configure a Firewall policy or an IPsec/Firewall policy.
Announcement Agent Enable or disable the HP Device Announcement Agent, set the configuration server,
and configure mutual authentication using certificates.
76 Chapter 5 Manage the printer
Table 5-10 HP Embedded Web Server Networking tab > Diagnostics settings
Menu Description
Network Statistics Display network statistics that are collected and stored on the HP Jetdirect print
server.
Protocol Info View a list of network-configuration settings on the HP Jetdirect print server for each
protocol.
Configuration Page View the HP Jetdirect configuration page, which contains status and configuration
information.
Configure IP network settings
Use the EWS to configure the printer network settings.
Printer sharing disclaimer
Review the following disclaimer.
HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating
systems and not of the HP printer drivers. Go to Microsoft at www.microsoft.com.
View or change network settings
Use the HP Embedded Web Server to view or change IP configuration settings.
1. Open the HP Embedded Web Server (EWS):
a. From the Home screen on the printer control panel, touch the Information icon , and then
touch the Ethernet icon to display the IP address or host name.
b. Open a web browser, and in the address line, type the IP address or host name exactly as
it displays on the printer control panel. Press the Enter key on the computer keyboard. The
EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might
not be safe, select the option to continue to the website. Accessing this website will not harm
the computer.
2. Click the Networking tab to obtain network information. Change settings as needed.
Rename the printer on a network
To rename the printer on a network so that it can be uniquely identified, use the HP Embedded Web
Server.
1. Open the HP Embedded Web Server (EWS):
a. From the Home screen on the printer control panel, touch the Information icon , and then
touch the Ethernet icon to display the IP address or host name.
Configure IP network settings
77
b. Open a web browser, and in the address line, type the IP address or host name exactly as
it displays on the printer control panel. Press the Enter key on the computer keyboard. The
EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might
not be safe, select the option to continue to the website. Accessing this website will not harm
the computer.
2. Open the General tab.
3. On the Device Information page, the default printer name is in the Device Name field. You can
change this name to uniquely identify this printer.
NOTE: Completing the other fields on this page is optional.
4. Click the Apply button to save the changes.
Manually configure IPv4 TCP/IP parameters from the control panel
Use the control-panel Settings menus to manually set an IPv4 address, subnet mask, and default
gateway.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then
select the Settings icon.
2. Open the following menus:
a. Networking
b. Ethernet
c. TCP/IP
d. IPV 4 Settings
e. Config Method
3. Select the Manual option, and then touch the Save button.
4. Open the Manual Settings menu.
5. Touch the IP Address, Subnet Mask, or Default Gateway option.
6. Touch the first field to open a keypad. Enter the correct digits for the field, and then touch the OK
button.
Repeat the process for each field, and then touch the Save button.
Manually configure IPv6 TCP/IP parameters from the control panel
Use the control-panel Settings menus to manually set an IPv6 address.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then
select the Settings icon.
2. To enable manual configuration, open the following menus:
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Chapter 5 Manage the printer
a. Networking
b. Ethernet
c. TCP/IP
d. IPV6 Settings
3. Select Enable, and then select On.
4. Select the Enable Manual Settings option, and then touch the Done button.
5. To configure the address, open the Address menu, and then touch the field to open a keypad.
6. Use the keypad to enter the address, and then touch the OK button.
7. Touch Save.
Link speed and duplex settings
Use the following steps to make changes to link speed and duplex settings.
NOTE: This information applies only to Ethernet networks. It does not apply to wireless networks.
The link speed and communication mode of the print server must match the network hub. For most
situations, leave the printer in automatic mode. Incorrect changes to the link speed and duplex settings
might prevent the printer from communicating with other network devices. To make changes, use the
printer control panel.
NOTE: The printer setting must match the setting for the network device (a network hub, switch,
gateway, router, or computer).
NOTE: Making changes to these settings causes the printer to turn off and then on. Make changes
only when the printer is idle.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then
select the Settings icon.
2. Open the following menus:
a. Networking
b. Ethernet
c. Link Speed
3. Select one of the following options:
● Auto: The print server automatically configures itself for the highest link speed and
communication mode allowed on the network.
● 10T Half: 10 megabytes per second (Mbps), half-duplex operation
● 10T Full: 10 Mbps, full-duplex operation
● 10T Auto: 10 Mbps, automatic-duplex operation
● 100TX Half: 100 Mbps, half-duplex operation
● 100TX Full: 100 Mbps, full-duplex operation
Link speed and duplex settings
79
● 100TX Auto: 100 Mbps, automatic-duplex operation
● 1000T Full: 1000 Mbps, full-duplex operation
4. Touch the Save button. The printer turns off and then on.
Printer security features
Restrict who has access to configuration settings, secure data, and prevent access to valuable
hardware components.
Introduction
The printer includes several security features to restrict who has access to configuration settings, to
secure data, and to prevent access to valuable hardware components.
Security statements
Review this important security statement.
The printer supports security standards and recommended protocols that help you keep the printer
secure, protect critical information on your network, and simplify the way you monitor and maintain the
printer.
Assign an administrator password
Assign an administrator password for access to the printer and the HP Embedded Web Server so that
unauthorized users cannot change the printer settings.
Use the HP Embedded Web Server (EWS) to set the password
Use the following steps to set a password for the printer.
1. Open the HP Embedded Web Server (EWS):
a. From the Home screen on the printer control panel, touch the Information icon , and then
touch the Ethernet icon to display the IP address or host name.
b. Open a web browser, and in the address line, type the IP address or host name exactly as
it displays on the printer control panel. Press the Enter key on the computer keyboard. The
EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might
not be safe, select the option to continue to the website. Accessing this website will not harm
the computer.
2. Click the Security tab.
3. Open the General Security menu.
4. In the area labeled Set the Local Administrator Password, enter the name to associate with the
password in the Username field.
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Chapter 5 Manage the printer
5. Enter the password in the New Password field, and then enter it again in the Verify Password field.
NOTE: To change an existing password, first enter the existing password in the Old Password field.
6. Click the Apply button.
IMPORTANT: Make note of the password and store it in a safe place. The administrator password
cannot be recovered. If the administrator password is lost or forgotten, contact HP Support for the
assistance required to completely reset the printer.
Click here to contact HP Support about resetting the printer password.
Provide user access credentials at the printer control panel
Use the following steps to sign into the control panel.
Some features on the printer control panel can be secured so that unauthorized people cannot use
them. When a feature is secured, the printer prompts you to sign in before you can use it. You can also
sign in without waiting for a prompt by selecting Sign In from the printer control panel.
Typically, the credentials for signing in to the printer are the same as for signing in to the network.
Consult the network administrator for this printer if you have questions about which credentials to use.
1. From the Home screen on the printer control panel, select Sign In.
2. Follow the prompts to enter the credentials.
NOTE: To maintain security for the printer, select Sign Out when you have finished using the printer.
IP Security
IP Security (IPsec) is a set of protocols that control IP-based network traffic to and from the printer. IPsec
provides host-to-host authentication, data integrity, and encryption of network communications.
For printers that are connected to the network and have an HP Jetdirect print server, you can configure
IPsec by using the Networking tab in the HP Embedded Web Server.
Encryption support: HP High Performance Secure Hard Disks
The hard disk provides hardware-based encryption so you can securely store sensitive data without
impacting printer performance. This hard disk uses the latest Advanced Encryption Standard (AES) and
has versatile time-saving features and robust functionality.
Use the Security menu in the HP Embedded Web Server to configure the disk.
Lock the formatter
The formatter has a slot that you can use to attach a security cable.
Locking the formatter prevents someone from removing valuable components from it.
Energy-conservation settings
Learn about the energy-conservation settings that are available for the printer.
Provide user access credentials at the printer control panel
81
Print with EconoMode
This printer has an EconoMode option for printing drafts of documents. Using EconoMode can use less
toner. However, using EconoMode can also reduce print quality.
HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner
supply might outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is
no longer acceptable, consider replacing the toner cartridge.
NOTE: If this option is not available in the print driver, set it using the printer control panel.
Configure EconoMode from the printer control panel:
1. From the printer control panel, open the Settings menu.
2. Open the following menus:
a. Copy/Print or Print
b. Default Print Options
c. Quality Level
3. Select EconoMode to enable the feature.
Set the sleep timer and configure the printer to use 1 watt or less of power
The sleep settings affect how much power the printer uses, the wake/sleep time, how quickly the printer
enters sleep mode, and how quickly the printer wakes up from sleep mode.
To configure the printer to use 1 watt or less of power while in sleep mode, enter the time for the Sleep
after Inactivity setting.
1. From the Home screen on the printer control panel, select Settings.
2. Open the following menus:
● General
● Energy Settings
● Sleep Settings
3. Select Sleep after Inactivity to specify the number of minutes the printer is inactive before it enters
sleep mode. Enter the appropriate time period.
4. Select Done to save the settings.
Set the sleep schedule
Use the
Sleep Schedule feature to configure the printer to automatically wake or go into Sleep mode at
specific times on specific days of the week.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then
select the Settings icon.
2. Open the following menus:
a. General
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Chapter 5 Manage the printer
b. Energy Settings
c. Sleep Schedule
3. Select the New Event button, and then select the type of event to schedule: Wake Event or Sleep
Event.
4. For a wake or sleep event, configure the time and the days of the week for the event. Select Save to
save the setting.
HP Web Jetadmin
HP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety
of networked HP products, including printers, multifunction printers, and digital senders. This single
solution allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and
imaging environment — ultimately increasing business productivity by helping you save time, control
costs, and protect your investment.
HP Web Jetadmin upgrades are periodically made available to provide support for specific product
features. Go to www.hp.com/go/webjetadmin for more information.
Software and firmware updates
HP regularly updates features that are available in the printer firmware. To take advantage of the most
current features, update the printer firmware.
Download the most recent firmware update file from the web:
Go to www.hp.com/support/lj8501. Click Software, Drivers and Firmware.
HP Web Jetadmin
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Solve problems6
Troubleshoot problems with the printer. Locate additional resources for help and technical support.
The following information is correct at the time of publication. For current information, see www.hp.com/
support/lj8501.
For more information:
HP's all-inclusive help for the printer includes the following information:
● Install and configure
● Learn and use
● Solve problems
● Download software and firmware updates
● Join support forums
● Find warranty and regulatory information
Customer support
Find support contact options for your HP printer.
Table 6-1
Customer support options
Support option Location
Get telephone support for your country/
region.
Have the printer name, serial number,
date of purchase, and problem
description ready.
Country/region phone numbers are on the flyer that was in the box with the printer or
at support.hp.com.
Get 24-hour Internet support, and
download software utilities and drivers.
www.hp.com/support/lj8501
Order additional HP service or
maintenance agreements.
www.hp.com/go/carepack
Register the printer. www.register.hp.com
Control panel help system
The printer has a built-in Help system that explains how to use each screen. To open the Help system,
touch the Help button in the upper-right corner of the screen.
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Chapter 6 Solve problems
For some screens, the Help opens to a global menu where you can search for specific topics. You can
browse through the menu structure by touching the buttons in the menu.
Some Help screens include animations that show specific procedures, such as clearing paper jams.
If the printer alerts of an error or warning, touch the Help button to open a message that describes
the problem. The message also contains instructions to help solve the problem.
Reset factory settings
Resetting the printer settings to the factory-set defaults can help resolve problems.
Introduction
Use one of the following methods to reset the printer settings to the original settings from the factory.
Method one: Reset factory settings from the printer control panel
Use the printer control panel to restore the settings to their original values.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then
select the Settings icon.
2. Open the following menus:
a. General
b. Reset Factory Settings
Reset factory settings
85
3. Select Reset.
A verification message advises that completing the reset function might result in loss of data.
4. Select Reset to complete the process.
NOTE: The printer restarts automatically after the reset operation completes.
Method two: Reset factory settings from the HP Embedded Web Server (network-
connected printers only)
Use the HP EWS to reset the printer settings to the original settings.
1. On the printer control panel, select the Information button , and then select the Network icon
to display the IP address or host name.
2. Open the General tab.
3. On the left side of the screen, click Reset Factory Settings.
4. Click the Reset button.
NOTE: The printer restarts automatically after the reset operation completes.
A “Cartridge is low” or “Cartridge is very low” message displays
on the printer control panel or EWS
Review the possible solutions to this issue.
Cartridge is low: The printer indicates when a toner cartridge level is low. Actual toner cartridge life
remaining may vary. Consider having a replacement available to install when print quality is no longer
acceptable. The toner cartridge does not need to be replaced now.
Cartridge is very low: The printer indicates when the toner cartridge level is very low. Actual toner
cartridge life remaining may vary. Consider having a replacement available to install when print quality
is no longer acceptable. The toner cartridge does not need to be replaced now unless the print quality is
no longer acceptable.
HP’s Premium Protection Warranty expires near the end of useable cartridge life. Check the Supplies
Status Page or the HP Embedded Web Server (EWS) for the status.
Printer does not pick up paper or misfeeds
Use this information if the printer is not picking up paper from the tray or is picking up multiple sheets of
paper at one time.
Introduction
The following solutions can help solve problems if the printer is not picking up paper from the tray or is
picking up multiple sheets of paper at one time. Either of these situations can result in paper jams.
The printer does not pick up paper
If the printer does not pick up paper from the tray, try these solutions:
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Chapter 6 Solve problems
1. Open the printer and remove any jammed sheets of paper. Verify that no torn remnants of paper
remain inside the printer.
2. Load the tray with the correct size of paper for the job.
3. Make sure the paper size and type are set correctly on the printer control panel.
4. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides
to the appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the
marking on the tray.
NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the
indentations or markings in the tray.
The following images show examples of the paper-size indentations in the trays for various printers.
Most HP printers have markings similar to these.
Figure 6-1 Size markings for Tray 1 or the multipurpose tray
Figure 6-2 Size markings for cassette trays
A6
A5
A4
LTR/LGL
JIS B5
EXEC
A5
EXEC
A4
LTR/LGL
JIS B5
A4 B5
A5
11
10.5
A4
11 10.5
B5
5. Verify that the humidity in the room is within specifications for this printer and that paper is being
stored in unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep
paper dry.
The printer does not pick up paper
87
In high-humidity environments, paper at the top of the stack in the tray can absorb moisture, and it
might have a wavy or uneven appearance. If this happens, remove the top 5 to 10 sheets of paper
from the stack.
In low-humidity environments, excess static electricity can cause sheets of paper to stick together.
If this happens, remove the paper from the tray, and flex the stack by holding it at each end and
bringing the ends up to form a U shape. Then, rotate the ends down to reverse the U shape. Next,
hold each side of the stack of paper and repeat this process. This process releases individual
sheets without introducing static electricity. Straighten the paper stack against a table before
returning it to the tray.
Figure 6-3 Technique for flexing the paper stack
1
2
1
2
A4
A3
6. Check the printer control panel to see if it is displaying a prompt to feed the paper manually. Load
paper, and continue.
7. The rollers above the tray might be contaminated. Clean the rollers with a lint-free cloth dampened
with warm water. Use distilled water, if it is available.
CAUTION: Do not spray water directly onto the printer. Instead, spray water on the cloth or dab
the cloth in water and wring it out before cleaning the rollers.
The following image shows examples of the roller location for various printers.
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Chapter 6 Solve problems
Figure 6-4 Roller locations for Tray 1 or the multipurpose tray
The printer picks up multiple sheets of paper
If the printer picks up multiple sheets of paper from the tray, try these solutions:
1. Remove the stack of paper from the tray and flex it, rotate it 180 degrees, and flip it over.
Do not fan
the paper.
Return the stack of paper to the tray.
NOTE: Fanning the paper introduces static electricity. Instead of fanning the paper, flex the stack
by holding it at each end and bringing the ends up to form a U shape. Then, rotate the ends down to
reverse the U shape. Next, hold each side of the stack of paper and repeat this process. This
process releases individual sheets without introducing static electricity. Straighten the paper
stack against a table before returning it to the tray.
The printer picks up multiple sheets of paper
89
Figure 6-5 Technique for flexing the paper stack
1
2
1
2
A4
A3
2. Use only paper that meets HP specifications for this printer.
3. Verify that the humidity in the room is within specifications for this printer, and that paper is being
stored in unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep
paper dry.
In high-humidity environments, paper at the top of the stack in the tray can absorb moisture, and it
might have a wavy or uneven appearance. If this happens, remove the top 5 to 10 sheets of paper
from the stack.
In low-humidity environments, excess static electricity can cause sheets of paper to stick together. If
this happens, remove the paper from the tray and flex the stack as described above.
4. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different
package.
5. Make sure the tray is not overfilled by checking the stack-height markings inside the tray. If it is
overfilled, remove the entire stack of paper from the tray, straighten the stack, and then return some
of the paper to the tray.
The following examples show the stack-height markings in the trays for various printers. Most HP
printers have markings similar to these. Also make sure that all sheets of paper are below the tabs
near the stack-height marks. These tabs help hold the paper in the correct position as it enters the
printer.
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Chapter 6 Solve problems
Figure 6-6 Stack-height markings
Figure 6-7 Tab for the paper stack
6. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides
to the appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the
marking on the tray.
NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the
indentations or markings in the tray.
The following images show examples of the paper-size indentations in the trays for various printers.
Most HP printers have markings similar to these.
The printer picks up multiple sheets of paper
91
Figure 6-8 Size markings for Tray 1 or the multipurpose tray
Figure 6-9 Size markings for cassette trays
A6
A5
A4
LTR/LGL
JIS B5
EXEC
A5
EXEC
A4
LTR/LGL
JIS B5
A4 B5
A5
11
10.5
A4
11 10.5
B5
7. Make sure the printing environment is within recommended specifications.
Clear paper jams
Use the procedures in this section to clear jammed paper from the printer paper path.
Paper jam locations
Jams can occur in these locations.
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Chapter 6 Solve problems
1
4
3
2
5
Table 6-2 Jam locations
Item Description
1 Output bin
2 Right door and fuser area
3 Tray 1 (multipurpose tray)
4 Lower right door
5 Tray 2, Tray 3, Tray 4, and Tray 5
Auto-navigation for clearing paper jams
Learn about printer jam clearing auto-navigation.
The auto-navigation feature assists in clearing jams by providing step-by-step instructions on the control
panel.
When you complete a step, the printer displays instructions for the next step until you have completed all
steps in the procedure.
Experiencing frequent or recurring paper jams?
To reduce the number of paper jams, try these solutions.
View a video that demonstrates how to load paper in a way that reduces the number of paper
jams
Auto-navigation for clearing paper jams
93
1. Use only paper that meets HP specifications for this printer.
2. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different
package.
3. Use paper that has not previously been printed or copied on.
4. Make sure the tray is not overfilled. If it is, remove the entire stack of paper from the tray, straighten
the stack, and then return some of the paper to the tray.
5. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides
so they are touching the paper stack without bending it.
6. Make sure that the tray is fully inserted in the printer.
7. If you are printing on heavy, embossed, or perforated paper, use the manual feed feature and feed
sheets one at a time.
8. Open the Trays menu on the printer control panel. Verify that the tray is configured correctly for the
paper type and size.
9. Make sure the printing environment is within recommended specifications.
13.B2.A1, 13.B2.D2 jam error in tray 1 (multipurpose tray)
Use the following procedure to clear paper jams in Tray 1. When a jam occurs, the control panel displays
an animation that assists in clearing the jam.
View a video of how to clear a jam in Tray 1
1. Gently remove the jammed paper.
2. If the paper can not be removed from the input tray, open the right door to remove the paper.
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Chapter 6 Solve problems
a. Open the right door.
b. Remove paper jam from printer.
c. Close the right door.
13.B2.A1, 13.B2.D2 jam error in tray 1 (multipurpose tray)
95
3. Ensure the tray guides are set correctly and that the paper tray is not over filled.
Callouts show paper size and fill level.
4. Open and then close the front door to resume printing.
5. If the error persists, clean the tray 1 rollers.
a. Remove the tray 1 roller cover.
1
2
● Callout 1- Slide cover in the direction indicated.
● Callout 2- Pull cover out of printer tray.
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Chapter 6 Solve problems
b. Clean the rollers with a dampened lint free roller.
6. Resume printing.
7. If the error persists, contact customer support.
13.B2.A2, 13.B2.D2 jam errors in tray 2
Use the following procedure to check for paper in all possible jam locations related to Tray 2. When a jam
occurs, the control panel might display a message and an animation that assists in clearing the jam.
View a video of how to clear a paper jam in Tray 2, Tray 3, and the optional 2 x 520-sheet trays
CAUTION: The fuser can be hot while the printer is in use. Wait for the fuser to cool before handling it.
1. Open the right door.
13.B2.A2, 13.B2.D2 jam errors in tray 2
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2. Gently remove any jammed paper.
3. Close the right door.
4. Open the tray 2.
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Chapter 6 Solve problems
5. Gently remove any jammed paper.
6. Ensure that the tray guides are set to the correct paper size being installed into the tray. The arrow
on the guides should line up exactly with the line connected to the paper size designation. Ensure
that the tray is not filled above the fill mark on the tray.
● Callout 1 - Set paper guides.
● Callout 2 - Paper must not be filled above mark.
7. Close the tray. Printing automatically resumes.
13.B2.A2, 13.B2.D2 jam errors in tray 2
99
8. If the issue persists, remove tray 2 from the printer.
9. Check for paper jammed behind the tray.
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Chapter 6 Solve problems
10. Clean the tray rollers with a dampened lint free cloth.
11. If the error persists, contact customer support.
13.A3.A3, 13.A3.D3 jam errors in tray 3
Use the following procedure to check for paper in all possible jam locations related to Tray 2 or Tray 3.
When a jam occurs, the control panel might display a message and an animation that assists in clearing
the jam.
View a video of how to clear a paper jam in Tray 2, Tray 3, and the optional 2 x 520-sheet trays
CAUTION: The fuser can be hot while the printer is in use. Wait for the fuser to cool before handling it.
1. Open the right door.
13.A3.A3, 13.A3.D3 jam errors in tray 3
101
2. Gently remove any jammed paper.
3. Close the right door.
4. Open the tray 3.
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Chapter 6 Solve problems
5. Gently remove any jammed paper.
6. Ensure that the tray guides are set to the correct paper size being installed into the tray. The arrow
on the guides should line up exactly with the line connected to the paper size designation. Ensure
that the tray is not filled above the fill mark on the tray.
● Callout 1 - Set paper guides.
● Callout 2 - Paper must not be filled above mark.
7. Close the tray. Printing automatically resumes.
13.A3.A3, 13.A3.D3 jam errors in tray 3
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8. If the issue persists, remove tray 3 from the printer.
9. Check for paper jammed behind the tray.
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Chapter 6 Solve problems
10. Clean the tray rollers with a dampened lint free cloth.
11. If the error persists, contact customer support.
13.A8.A4, 13.A8.D4 jam errors in tray 4
Use the following procedure to check for paper in all possible jam locations related to Tray 2 or Tray 3.
When a jam occurs, the control panel might display a message and an animation that assists in clearing
the jam.
View a video of how to clear a paper jam in Tray 2, Tray 3, and the optional 2 x 520-sheet trays
CAUTION: The fuser can be hot while the printer is in use. Wait for the fuser to cool before handling it.
1. Open the right door.
13.A8.A4, 13.A8.D4 jam errors in tray 4
105
2. Gently remove any jammed paper.
3. Close the right door.
4. Open the lower right door.
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Chapter 6 Solve problems
5. Remove any paper found, then close the door.
6. Open the tray 4.
13.A8.A4, 13.A8.D4 jam errors in tray 4
107
7. Gently remove any jammed paper.
8. Ensure that the tray guides are set to the correct paper size being installed into the tray. The arrow
on the guides should line up exactly with the line connected to the paper size designation. Ensure
that the tray is not filled above the fill mark on the tray.
● Callout 1 - Set paper guides.
● Callout 2 - Paper must not be filled above mark.
9. Reload the paper and continue printing.
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Chapter 6 Solve problems
10. If the issue persists, remove tray 4 from the printer.
11. Check for paper jammed behind the tray.
13.A8.A4, 13.A8.D4 jam errors in tray 4
109
12. Clean the tray rollers with a dampened lint free cloth.
13. If the error persists, contact customer support.
13.A8.A5, 13.A8.D5 jam errors in tray 5
Use the following procedure to check for paper in all possible jam locations related to Tray 2 or Tray 3.
When a jam occurs, the control panel might display a message and an animation that assists in clearing
the jam.
View a video of how to clear a paper jam in Tray 2, Tray 3, and the optional 2 x 520-sheet trays
CAUTION: The fuser can be hot while the printer is in use. Wait for the fuser to cool before handling it.
1. Open the right door.
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Chapter 6 Solve problems
2. Gently remove any jammed paper.
3. Close the right door.
4. Open the lower right door.
13.A8.A5, 13.A8.D5 jam errors in tray 5
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5. Remove any paper found, then close the door.
6. Open the tray 4.
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Chapter 6 Solve problems
7. Gently remove any jammed paper.
8. Ensure that the tray guides are set to the correct paper size being installed into the tray. The arrow
on the guides should line up exactly with the line connected to the paper size designation. Ensure
that the tray is not filled above the fill mark on the tray.
● Callout 1 - Set paper guides.
● Callout 2 - Paper must not be filled above mark.
9. Reload the paper and continue printing.
13.A8.A5, 13.A8.D5 jam errors in tray 5
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10. If the issue persists, remove tray 5 from the printer.
11. Check for paper jammed behind the tray.
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Chapter 6 Solve problems
12. Clean the tray rollers with a dampened lint free cloth.
13. If the error persists, contact customer support.
13.B9, 13.B2, 13.FF jam errors in the right door and fuser area
Use the following procedure to clear paper jams in the right door and fuser area. When a jam occurs, the
control panel displays an animation that assists in clearing the jam.
View a video of how to clear a jam in the right door and fuser area
NOTE: The fuser is hot while the printer is in use. Wait for the fuser to cool before clearing jams.
1. Open the right door.
13.B9, 13.B2, 13.FF jam errors in the right door and fuser area
115
2. Gently remove any jammed paper.
NOTE: If the paper is difficult to remove from fuser area tray, remove it from the output bin.
3. Close the right door.
4. Ensure a good-quality paper is being used and meets specifications for the printer. Open a new
ream of paper to test printing.
5. If the error persists, contact customer support.
13.B4, 13.D3 jam errors in the duplexer
Use the following procedure to clear paper jams in the right door and fuser area. When a jam occurs, the
control panel displays an animation that assists in clearing the jam.
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Chapter 6 Solve problems
1
2
3. Close the right door.
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Chapter 6 Solve problems
4. Check the duplex, turn around and remove any paper found.
NOTE: The paper might be further back in the path than the image shown.
5. Ensure a good-quality paper is being used and meets specifications for the printer. Open a new
ream of paper to test printing.
6. If the error persists, contact customer support.
13.E1 jam error in the output bin
Use the following procedure to check for paper in all possible jam locations in the output bin. When a jam
occurs, the control panel displays an animation that assists in clearing the jam.
View a video of how to clear a jam in the output bin
1. If paper is visible in the output bin, grasp the leading edge and remove it.
13.E1 jam error in the output bin
119
2. Open the right door and check for any paper inside the door area.
3. Gently remove any jammed paper.
4. Ensure a good-quality paper is being used and meets specifications for the printer. Open a new
ream of paper to test printing.
5. If the error persists, contact customer support.
Resolving mono print quality problems
Use the information below to troubleshoot print-quality and image-quality problems on mono (black and
white) HP LaserJet Enterprise printers.
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Chapter 6 Solve problems
Introduction
The troubleshooting steps can help resolve the following defects:
● Blank pages
● Black pages
● Curled paper
● Dark or light bands
● Dark or light streaks
● Fuzzy print
● Gray background or dark print
● Light print
● Loose toner
● Missing toner
● Scattered dots of toner
● Skewed images
● Smears
● Streaks
Troubleshoot print quality
To resolve print-quality issues, try these steps in the order presented.
To troubleshoot specific image defects, see Troubleshoot image defects.
Update the printer firmware
Try upgrading the printer firmware.
For instructions, go to www.hp.com/support.
Print from a different software program
Try printing from a different software program.
If the page prints correctly, the problem is with the software program from which you were printing.
Check the paper-type setting for the print job
Check the paper type setting when printing from a software program and the printed pages have
smears, fuzzy or dark print, curled paper, scattered dots of toner, loose toner, or small areas of missing
toner.
Check the paper type setting on the control panel
Check the paper type setting on the printer control panel, and change the setting as needed.
1. Open and close the paper tray.
Introduction
121
2. Follow the control panel prompts to confirm or modify the paper type and size settings for the tray.
3. Make sure the paper loaded meets specifications.
4. Adjust the humidity and resistance setting on the control panel to match the environment.
a. Open the following menus:
i. Settings
ii. Print
iii. Print Quality
iv. Adjust Paper Type
b. Select the paper type that matches the type loaded in the tray.
c. Use the arrows to increase or decrease the humidity and resistance setting.
5. Make sure the driver settings match the control panel settings.
NOTE: The print driver settings will override any control panel settings.
Check the paper type setting (Windows)
Check the paper type setting for Windows, and change the setting as needed.
NOTE: The print driver settings will override any control panel settings.
1. From the software program, select the Print option.
2. Select the printer, and then click the Properties or Preferences button.
3. Click the Paper/Quality tab.
4. From the Paper Type drop-down list, click the More... option.
5. Expand the list of Type is: options.
6. Expand the category of paper types that best describes your paper.
7. Select the option for the type of paper you are using, and click the OK button.
8. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK
button to print the job.
Check the paper type setting (macOS)
Check the paper type setting for macOS, and change the setting as needed.
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the printer.
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and
then click the Finishing menu.
4. Select a type from the Media Type drop-down list.
5. Click the Print button.
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Chapter 6 Solve problems
Check toner-cartridge status
Follow these steps to check the estimated life remaining in the toner cartridges and if applicable, the
status of other replaceable maintenance parts.
Step one: Print the Supplies Status Page
The supplies status page indicates the cartridge status.
1. From the Home screen on the printer control panel, select the Reports menu.
2. Select the Configuration/Status Pages menu.
3. Select Supplies Status Page, and then select Print to print the page.
Step two: Check supplies status
Check the supplies status report as follows.
1. Look at the supplies status report to check the percent of life remaining for the toner cartridges
and, if applicable, the status of other replaceable maintenance parts.
Print quality problems can occur when using a toner cartridge that is at its estimated end of life.
The supplies status page indicates when a supply level is very low. After an HP supply has reached
the very low threshold, HP’s premium protection warranty on that supply has ended.
The toner cartridge does not need to be replaced now unless the print quality is no longer
acceptable. Consider having a replacement available to install when print quality is no longer
acceptable.
If you determine that you need to replace a toner cartridge or other replaceable maintenance
parts, the supplies status page lists the genuine HP part numbers.
2. Check to see if you are using a genuine HP cartridge.
A genuine HP toner cartridge has the word “HP” on it, or has the HP logo on it. For more information
on identifying HP cartridges go to www.hp.com/go/learnaboutsupplies.
Print a cleaning page
During the printing process paper, toner, and dust particles can accumulate inside the printer and can
cause print-quality issues such as toner specks or spatter, smears, streaks, lines, or repeating marks.
Follow these steps to clean the printer paper path:
1. From the Home screen on the printer control panel, select the Support Tools menu.
2. Select the following menus:
a. Maintenance
b. Calibration/Cleaning
c. Cleaning Page
3. Select Print to print the page.
A Cleaning... message displays on the printer control panel. The cleaning process takes a few
minutes to complete. Do not turn the printer off until the cleaning process has finished. When it is
finished, discard the printed page.
Check toner-cartridge status
123
Visually inspect the toner cartridge or cartridges
Follow these steps to inspect each toner cartridge:
1. Remove the toner cartridge from the printer, and verify that the sealing tape has been removed.
2. Check the memory chip for damage.
3. Examine the surface of the green imaging drum.
CAUTION: Do not touch the imaging drum. Fingerprints on the imaging drum can cause print-
quality problems.
4. If you see any scratches, fingerprints, or other damage on the imaging drum, replace the toner
cartridge.
5. Reinstall the toner cartridge and print a few pages to see if the problem has resolved.
Check paper and the printing environment
Use the following information to check the paper selection and the printing environment.
Step one: Use paper that meets HP specifications
Some print-quality problems arise from using paper that does not meet HP specifications.
● Always use a paper type and weight that this printer supports.
● Use paper that is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles,
voids, staples, and curled or bent edges.
● Use paper that has not been previously printed on.
● Use paper that does not contain metallic material, such as glitter.
● Use paper that is designed for use in laser printers. Do not use paper that is designed only for use in
Inkjet printers.
● Use paper that is not too rough. Using smoother paper generally results in better print quality.
Step two: Check the environment
The environment can directly affect print quality and is a common cause of print-quality or paper-
feeding issues. Try the following solutions:
● Move the printer away from drafty locations, such as open windows or doors, or air-conditioning
vents.
● Make sure the printer is not exposed to temperatures or humidity outside of printer specifications.
● Do not place the printer in a confined space, such as a cabinet.
● Place the printer on a sturdy, level surface.
● Remove anything that is blocking the vents on the printer. The printer requires good air flow on all
sides, including the top.
● Protect the printer from airborne debris, dust, steam, grease, or other elements that can leave
residue inside the printer.
124
Chapter 6 Solve problems
Step three: Set the individual tray alignment
Follow these steps when text or images are not centered or aligned correctly on the printed page when
printing from specific trays.
1. From the Home screen on the printer control panel, select the Settings menu.
2. Select the following menus:
a. Print
b. Print Quality
c. Image Registration
3. Select Tray, and then select the tray to adjust.
4. Select Print Test Page, and then follow the instructions on the printed pages.
5. Select Print Test Page again to verify the results, and then make further adjustments if necessary.
6. Select Done to save the new settings.
Try a different print driver
Try a different print driver when printing from a software program and the printed pages have
unexpected lines in graphics, missing text, missing graphics, incorrect formatting, or substituted fonts.
Download a different print driver from the HP support Web site: www.hp.com/support/lj8501.
Check the EconoMode settings
HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner
supply might outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is
no longer acceptable, consider replacing the toner cartridge.
NOTE: This feature is available with the PCL 6 print driver for Windows. If you are not using that driver,
you can enable the feature by using the HP Embedded Web Server.
Follow these steps if the entire page is too dark or too light.
1. From the software program, select the Print option.
2. Select the printer, and then click the Properties or Preferences button.
3. Click the Paper/Quality tab, and locate the Print Quality area.
4. If the entire page is too dark, use these settings:
● Select the 600 dpi option, if available.
● Select the EconoMode check box to enable it.
If the entire page is too light, use these settings:
● Select the FastRes 1200 option, if available.
● Clear the EconoMode check box to disable it.
5. Click the OK button to close the Document Properties dialog box. In the Print dialog, click the OK
button to print the job.
Step three: Set the individual tray alignment
125
Adjust print density
Complete the following steps to adjust the print density.
1. From the Home screen on the printer control panel, select the Settings menu.
2. Open the following menus:
a. Copy/Print or Print
b. Print Quality
c. Toner Density
3. Move the slider toward either Less or More to the desired density setting.
Troubleshoot image defects
Review examples of image defects and steps to resolve these defects.
Table 6-3
Image defects table quick reference
Sample Description Possible solutions
Table 6-10 Light print on page 131 Table 6-8 Gray background or dark print
on page 130
Table 6-6 Blank page — No print on page
129
Table 6-5 Black page on page 128 Table 6-4 Banding defects on page 128 Table 6-12 Streak defects on page 132
126 Chapter 6 Solve problems
Table 6-3 Image defects table quick reference (continued)
Sample Description Possible solutions
Table 6-7 Fixing/fuser defects on page
129
Table 6-9 Image placement defects on
page 130
Table 6-11 Output defects on page 131
Image defects, no matter the cause, can often be resolved using the same steps. Use the following steps
as a starting point for solving image defect issues.
1. Reprint the document. Print quality defects can be intermittent in nature or can go away completely
with continued printing.
2. Check the condition of the cartridge or cartridges. If a cartridge is in a Very Low state (it has
passed the rated life), replace the cartridge.
3. Make sure that the driver and tray print mode settings match the media that is loaded in the tray.
Try using a different ream of media or a different tray. Try using a different print mode.
4. Make sure that the printer is within the supported operating temperature/humidity range.
5. Make sure that the paper type, size, and weight are supported by the printer. See support.hp.com
for a list of the supported paper sizes and types for the printer.
NOTE: The term “fusing” refers to the part of the printing process where toner is affixed to paper.
The following examples depict letter-size paper that has passed through the printer short edge first.
Troubleshoot image defects
127
Table 6-4 Banding defects
Sample Description Possible solutions
Dark or light lines which repeat down
the length of the page, and are wide-
pitch and/or impulse bands. They might
be sharp or soft in nature. The defect
displays only in areas of fill, not in text or
sections with no printed content.
1. Reprint the document.
2. Try printing from another tray.
3. Replace the cartridge.
4. Use a different paper type.
5. Enterprise models only: From the
Home screen on the printer control
panel, go to the Adjust Paper Types
menu, and then choose a print
mode that is designed for a slightly
heavier media than what you are
using. This slows the print speed
and might improve the print quality.
6. If the issue persists, go to
support.hp.com.
Table 6-5
Black page
Sample Description Possible solutions
The entire printed page is black.
1. Visually inspect the cartridge to
check for damage.
2. Make sure that the cartridge is
installed correctly.
3. Replace the cartridge.
4. If the issue persists, go to
support.hp.com.
128 Chapter 6 Solve problems
Table 6-6 Blank page — No print
Sample Description Possible solutions
The page is completely blank and
contains no printed content.
1. Make sure that the cartridges are
genuine HP cartridges.
2. Make sure that the cartridge is
installed correctly.
3. Print with a different cartridge.
4. Check the paper type in the paper
tray and adjust the printer settings
to match. If necessary, select a
lighter paper type.
5. If the issue persists, go to
support.hp.com.
Table 6-7
Fixing/fuser defects
Sample Description Possible solutions
Slight shadows or offsets of the image
are repeated down the page. The
repeated image might fade with each
recurrence.
1. Reprint the document.
2. Check the paper type in the paper
tray and adjust the printer settings
to match. If necessary, select a
lighter weight paper type.
3. If the issue persists, go to
support.hp.com.
Toner rubs off along either edge of the
page. This defect is more common at the
edges of high-coverage jobs, and on light
media types, but can occur anywhere on
the page.
1. Reprint the document.
2. Check the paper type in the paper
tray and adjust the printer settings
to match. If necessary, select a
heavier paper type.
3. Enterprise models only: From the
printer control panel, go to the
Edge-to-Edge menu and then select
Normal. Reprint the document.
4. Enterprise models only: From the
printer control panel, select Auto
Include Margins and then reprint
the document.
5. If the issue persists, go to
support.hp.com.
Troubleshoot image defects
129
Table 6-8 Gray background or dark print
Sample Description Possible solutions
The image or text is darker than
expected and/or the background is gray.
1. Make sure that the paper in the
trays has not already been run
through the printer.
2. Use a different paper type.
3. Reprint the document.
4. Mono models only: From the Home
screen on the printer control panel,
go to the Adjust Toner Density
menu, and then adjust the toner
density to a lower level.
5. Make sure that the printer is
within the supported operating
temperature and humidity range.
6. Replace the cartridge.
7. If the issue persists, go to
support.hp.com.
Table 6-9
Image placement defects
Sample Description Possible solutions
The image is not centered, or is skewed
on the page. The defect occurs when the
paper is not positioned properly as it is
pulled from the tray and moves through
the paper path.
1. Reprint the document.
2. Remove the paper and then reload
the tray. Make sure that all the
paper edges are even on all sides.
3. Make sure that the top of the paper
stack is below the tray-full indicator.
Do not overfill the tray.
4. Make sure that the paper guides
are adjusted to the correct size
for the paper. Do not adjust the
paper guides tightly against the
paper stack. Adjust them to the
indentations or markings in the tray.
5. If the issue persists, go to
support.hp.com.
130
Chapter 6 Solve problems
Table 6-10 Light print
Sample Description Possible solutions
The printed content is light or faded on
the entire page.
1. Reprint the document.
2. Remove the cartridge, and then
shake it to redistribute the toner.
Reinsert the toner cartridges into
the printer and close the cover. For
a graphical representation of this
procedure, see
Replace the toner
cartridges
.
3. Mono models only: Make sure that
the EconoMode setting is disabled,
both at the printer control panel
and in the print driver.
4. Make sure that the cartridge is
installed correctly.
5. Print a Supplies Status Page and
check the life and usage of the
cartridge.
6. Replace the cartridge.
7. If the issue persists, go to
support.hp.com.
Table 6-11
Output defects
Sample Description Possible solutions
Printed pages have curled edges. The
curled edge can be along the short or
long side of the paper. Two types of curl
are possible:
● Positive curl: The paper curls
toward the printed side. The defect
occurs in dry environments or
when printing high-coverage pages.
● Negative curl: The paper curls
away from the printed side. The
defect occurs in high-humidity
environments or when printing low-
coverage pages.
1. Reprint the document.
2. Positive curl: From the printer
control panel, select a heavier
paper type. The heavier paper type
creates a higher temperature for
printing.
Negative curl: From the printer
control panel, select a lighter paper
type. The lighter paper type creates
a lower temperature for printing.
Try storing the paper in a dry
environment prior to use, or use
freshly opened paper.
3. Print in duplex mode.
4. If the issue persists, go to
support.hp.com.
Troubleshoot image defects
131
Table 6-11 Output defects (continued)
Sample Description Possible solutions
The paper does not stack well in the
output tray. The stack might be uneven,
skewed, or the pages might be pushed
out of the tray and onto the floor. Any of
the following conditions can cause this
defect:
● Extreme paper curl
● The paper in the tray is wrinkled or
deformed
● The paper is a non-standard paper
type, such as envelopes
● The output tray is too full
1. Reprint the document.
2. Extend the output bin extension.
3. If the defect is caused by
extreme paper curl, refer to the
troubleshooting steps for "Output
curl."
4. Use a different paper type.
5. Use freshly opened paper.
6. Remove the paper from the output
tray before the tray gets too full.
7. If the issue persists, go to
support.hp.com.
Table 6-12
Streak defects
Sample Description Possible solutions
Light vertical streaks that usually span
the length of the page. The defect
displays only in areas of fill, not in text
or sections with no printed content.
1. Reprint the document.
2. Remove the cartridge, and then
shake it to redistribute the toner.
Reinsert the toner cartridges into
the printer and close the cover. For
a graphical representation of this
procedure, see
Replace the toner
cartridges
.
3. If the issue persists, go to
support.hp.com.
NOTE: Both light and dark vertical
streaks can occur when the printing
environment is outside the specified
range for temperature or humidity. Refer
to your printer's environmental
specifications for allowable temperature
and humidity levels.
132
Chapter 6 Solve problems
Table 6-12 Streak defects (continued)
Sample Description Possible solutions
Dark vertical lines which occur down the
length of the page. The defect might
occur anywhere on the page, in areas of
fill or in sections with no printed content.
1. Reprint the document.
2. Remove the cartridge, and then
shake it to redistribute the toner.
Reinsert the toner cartridges into
the printer and close the cover. For
a graphical representation of this
procedure, see
Replace the toner
cartridges
.
3. Print a cleaning page.
4. Check the toner level in the
cartridge.
5. If the issue persists, go to
support.hp.com.
Advanced troubleshooting: Resolve print quality issues using System Health Apps
To obtain assistance for print quality issues, use the System Health Apps on the printer control panel.
For more information on advanced print quality troubleshooting, go to HP Support, and then search for
HP System Health Apps or HP Print Quality Diagnostics.
Solve wired network problems
Contact your managed service representative. Make sure that you know your product model number,
which appears on the product label on the back of the printer.
Solve wireless network problems
Contact your managed service representative. Make sure that you know your product model number,
which appears on the product label on the back of the printer.
USB flash drive is not responding
The USB port is disabled by default. Before using this feature, choose a method to enable the USB port.
Method one: Enable the USB port from the printer control panel
Use the printer control panel to enable the USB port for printing.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then
select the Settings icon.
2. Open the following menus:
a. Print
b. Enable Device USB
Advanced troubleshooting: Resolve print quality issues using System Health Apps
133
3. Select Enable Print from USB Drive.
Method two: Enable the USB port from the HP Embedded Web Server (network-
connected printers only)
Use the HP Embedded Web Server to enable the USB port for printing.
1. From the Home screen on the printer control panel, touch the Information icon , and then touch
the Ethernet icon to display the IP address or host name.
2. Open a web browser, and in the address line, type the IP address exactly as it displays on the printer
control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the
computer.
3. Select the Copy/Print tab for MFP models or the Print tab for SFP models.
4. In the left menu, select Print from USB Drive Settings.
5. Select Enable Print from USB Drive.
6. Click Apply.
134
Chapter 6 Solve problems
Service and supportA
HP limited warranty statement
HP PRODUCT DURATION OF LIMITED WARRANTY*
HP LaserJet Enterprise 8501 One-year, next-business day, onsite warranty
NOTE: *Warranty and support options vary by product, country, and local legal requirements. Go to
support.hp.com to learn about HP award-winning service and support options in your region.
HP warrants to you, the end-user customer, this HP Limited Warranty applies only to HP branded
products sold or leased a) from HP Inc., its subsidiaries, affiliates, authorized resellers, authorized
distributors, or country distributors; and, b) with this HP Limited Warranty, that HP hardware and
accessories will be free from defects in materials and workmanship after the date of purchase, for
the period specified above. If HP receives notice of such defects during the warranty period, HP will, at
its option, either repair or replace products which prove to be defective. Replacement products may be
either new or equivalent in performance to new.
HP warrants to you that HP software will not fail to execute its programming instructions after the date
of purchase, for the period specified above, due to defects in material and workmanship when properly
installed and used. If HP receives notice of such defects during the warranty period, HP will replace
software which does not execute its programming instructions due to such defects.
HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable,
within a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled
to a refund of the purchase price upon prompt return of the product.
HP products may contain remanufactured parts equivalent to new in performance or may have been
subject to incidental use.
Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or
calibration, (b) software, interfacing, parts or supplies not supplied by HP, (c) unauthorized modification
or misuse, (d) operation outside of the published environmental specifications for the product, or (e)
improper site preparation or maintenance.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO
OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND
HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY,
SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE. Some countries/regions, states
or provinces do not allow limitations on the duration of an implied warranty, so the above limitation or
exclusion might not apply to you. This warranty gives you specific legal rights and you might also have
other rights that vary from country/region to country/region, state to state, or province to province.
HP's limited warranty is valid in any country/region or locality where HP has a support presence for this
product and where HP has marketed this product. The level of warranty service you receive may vary
according to local standards. HP will not alter form, fit or function of the product to make it operate in a
country/region for which it was never intended to function for legal or regulatory reasons.
Service and support
135
TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR
SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS
SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL
(INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR
OTHERWISE. Some countries/regions, states or provinces do not allow the exclusion or limitation of
incidental or consequential damages, so the above limitation or exclusion may not apply to you.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY
PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY
STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
UK, Ireland, and Malta
The HP Limited Warranty is a commercial guarantee voluntarily provided by HP. The name and address
of the HP entity responsible for the performance of the HP Limited Warranty in your country/region is as
follows:
UK: HP Inc UK Limited, Earley West, 300 Thames Valley Park Drive, Reading, RG6 1PT, United Kingdom
Ireland: HP Technology Ireland Limited, Liffey Valley Office Campus, 1st FLOOR, BLOCK B Quarryvale, Co.
Dublin D22 X0Y3 Ireland
Malta: HP Europe B.V., Amsterdam, Meyrin Branch, Route du Nant-d'Avril 150, 1217 Meyrin, Switzerland
United Kingdom: The HP Limited Warranty benefits apply in addition to any legal rights to
a guarantee from seller of nonconformity of goods with the contract of sale. These rights expire
six years from delivery of goods for products purchased in England or Wales and five years
from delivery of goods for products purchased in Scotland. However various factors may impact
your eligibility to receive these rights. For further information, please consult the following link:
Consumer Legal Guarantee (http://www.hp.com/go/eu-legal) or you may visit the European Consumer
Centers website (https://commission.europa.eu/live-work-travel-eu/consumer-rights-and-complaints/
resolve-your-consumer-complaint/european-consumer-centres-network-ecc-net). Consumers have the
right to choose whether to claim service under the HP Limited Warranty or against the seller under the
legal guarantee.
Ireland: The HP Limited Warranty benefits apply in addition to any statutory rights from seller
in relation to nonconformity of goods with the contract of sale. However various factors may
impact your eligibility to receive these rights. Consumer statutory rights are not limited or affected
in any manner by HP Care Pack. For further information, please consult the following link:
Consumer Legal Guarantee (www.hp.com/go/eu-legal) or you may visit the European Consumer
Centers website (https://commission.europa.eu/live-work-travel-eu/consumer-rights-and-complaints/
resolve-your-consumer-complaint/european-consumer-centres-network-ecc-net). Consumers have the
right to choose whether to claim service under the HP Limited Warranty or against the seller under the
legal guarantee.
Malta: The HP Limited Warranty benefits apply in addition to any legal rights to a two-year guarantee
from seller of nonconformity of goods with the contract of sale; however various factors may
impact your eligibility to receive these rights. Consumer statutory rights are not limited or affected
in any manner by the HP Limited Warranty. For further information, please consult the following
link: Consumer Legal Guarantee (www.hp.com/go/eu-legal) or you may visit the European Consumer
Centers website (https://commission.europa.eu/live-work-travel-eu/consumer-rights-and-complaints/
resolve-your-consumer-complaint/european-consumer-centres-network-ecc-net). Consumers have the
right to choose whether to claim service under the HP Limited Warranty or against the seller under
two-year legal guarantee.
136
Appendix A Service and support
Austria, Belgium, Germany, Luxemburg. and Switzerland
Die beschränkte HP Herstellergarantie ist eine von HP auf freiwilliger Basis angebotene kommerzielle
Garantie. Der Name und die Adresse der HP Gesellschaft, die in Ihrem Land für die Gewährung der
beschränkten HP Herstellergarantie verantwortlich ist, sind wie folgt:
Schweiz: Die beschränkte HP Herstellergarantie ist eine von HP auf freiwilliger Basis angebotene
kommerzielle Garantie. Der Name und die Adresse der HP Entität, die in Ihrem Land für die Gewährung
der beschränkten HP Herstellergarantie verantwortlich ist, sind wie folgt:
Deutschland: HP Deutschland GmbH, Schickardstr. 32, D-71034 Böblingen
Österreich: HP Austria GmbH., Technologiestrasse 5, A-1120 Wien
Luxemburg: HP Luxembourg S.C.A., 75, Parc d'Activités Capellen, L-8308 Capellen
Belgien: HP Belgium BV, Hermeslaan 1, Building B, B-1831 Diegem, Unternehmensnummer 0597.618.285
Schweiz: HP Schweiz GmbH, Glatt Tower, Neue Winterthurerstrasse 99, 8304 Wallisellen
Deutschland: Die Rechte aus der beschränkten HP Herstellergarantie gelten zusätzlich zu den
gesetzlichen Ansprüchen wegen Sachmängeln auf eine zweijährige Gewährleistung ab dem
Lieferdatum. Ob Sie Anspruch auf diese Rechte haben, hängt von zahlreichen Faktoren ab. Die
Rechte des Kunden sind in keiner Weise durch die beschränkte HP Herstellergarantie eingeschränkt
bzw. betroffen. Weitere Hinweise finden Sie auf der folgenden Website: Gewährleistungsansprüche
für Verbraucher (http://www.hp.com/go/eu-legal) oder Sie können die Website des
Europäischen Verbraucherzentrums (https://commission.europa.eu/live-work-travel-eu/consumer-
rights-and-complaints/resolve-your-consumer-complaint/european-consumer-centres-network-ecc-net)
besuchen. Verbraucher haben das Recht zu wählen, ob sie eine Leistung von HP gemäß der
beschränkten HP Herstellergarantie in Anspruch nehmen oder ob sie sich gemäß der gesetzlichen
zweijährigen Haftung für Sachmängel (Gewährleistung) sich an den jeweiligen Verkäufer wenden.
Österreich, Luxemburg und Belgien: Die Rechte aus der beschränkten HP Herstellergarantie gelten
zusätzlich zu den gesetzlichen Ansprüchen wegen Sachmängeln auf eine zweijährige Gewährleistung
ab dem Lieferdatum. Ob Sie Anspruch auf diese Rechte haben, hängt von zahlreichen Faktoren ab. Die
Rechte des Kunden sind in keiner Weise durch die beschränkte HP Herstellergarantie eingeschränkt
bzw. betroffen. Weitere Hinweise finden Sie auf der folgenden Website: Gewährleistungsansprüche
für Verbraucher (http://www.hp.com/go/eu-legal) oder Sie können die Website des
Europäischen Verbraucherzentrums (https://commission.europa.eu/live-work-travel-eu/consumer-
rights-and-complaints/resolve-your-consumer-complaint/european-consumer-centres-network-ecc-net)
besuchen. Verbraucher haben das Recht zu wählen, ob sie eine Leistung von HP gemäß der
beschränkten HP Herstellergarantie in Anspruch nehmen oder ob sie sich gemäß der gesetzlichen
zweijährigen Haftung für Sachmängel (Gewährleistung) sich an den jeweiligen Verkäufer wenden.
Schweiz: Die beschränkte HP Herstellergarantie Vorteile gelten zusätzlich zu den rechtlichen
Gewährleistungsansprüchen bei fehlerhaften Produkten aus dem Kaufvertrag. Ob Sie Anspruch auf
diese Rechte haben, hängt von zahlreichen Faktoren ab. Die Rechte des Kunden sind in keiner Weise
durch die beschränkte HP Herstellergarantie eingeschränkt bzw. betroffen.
Verbraucher haben das Recht zu wählen, ob sie die beschränkte HP Herstellergarantie beanspruchen
wollen oder sich mit den Gewährleistungsansprüchen an den Verkäufer richten wollen
Belgium, France, Luxemburg, and Switzerland
La garantie limitée HP est une garantie commerciale fournie volontairement par HP. Voici les
coordonnées de l'entité HP responsable de l'exécution de la garantie limitée HP dans votre pays:
Austria, Belgium, Germany, Luxemburg. and Switzerland
137
France: HP France SAS, société par actions simplifiée identifiée sous le numéro 448 694 133 RCS
Nanterre, Meudon Campus Bât. 1, 14 rue de la Verrerie 92190 Meudon, tel. 09 69 32 04 35 (produits
des gammes grand public et gaming) ou 01 70 48 53 19 (produits de la gamme professionnelle). Autres
options de contact : WhatsApp et Messenger.
G.D. Luxembourg: HP Luxembourg S.C.A., 75, Parc d'Activités Capellen, L-8308 Capellen
Belgique: HP Belgium BV, Hermeslaan 1, Building B, B-1831 Diegem, numéro d’entreprise 0597.618.285
Suisse: HP Suisse Sàrl, Glatt Tower, Neue Winterthurerstrasse 99, 8304 Wallisellen
France: La Garantie Limitée HP s'applique sans préjudice du droit pour le consommateur de bénéficier
de la garantie légale de conformité dans les conditions prévues aux articles L. 217-1 à L. 217-32 du code
de la consommation et de celle relative aux vices cachés dans les conditions prévues aux articles 1641
à 1649 du code civil. Le consommateur peut ainsi choisir d'exercer ses droits au titre de la Garantie
Limitée HP ou, auprès du vendeur, au titre des garanties légales dont les modalités de mises en œuvre
sont rappelées ci-dessous.
138
Appendix A Service and support
Le consommateur dispose d’un délai de deux ans à compter de la délivrance du bien pour obtenir la mise en oeuvre de la
garantie légale de conformité en cas d’apparition d’un défaut de conformité. Durant ce délai, le consommateur n’est tenu
d’établir que l’existence du défaut de conformité et non la date d’apparition de celui-ci.
Lorsque le contrat de vente du bien prévoit la fourniture d’un contenu numérique ou d’un service numérique de manière
continue pendant une durée supérieure à deux ans, la garantie légale est applicable à ce contenu numérique ou ce service
numérique tout au long de la période de fourniture prévue. Durant ce délai, le consommateur n’est tenu d’établir que l’existence
du défaut de conformité affectant le contenu numérique ou le service numérique et non la date d’apparition de celui-ci.
La garantie légale de conformité emporte obligation pour le professionnel, le cas échéant, de fournir toutes les mises à jour
nécessaires au maintien de la conformité du bien.
La garantie légale de conformité donne au consommateur droit à la réparation ou au remplacement du bien dans un délai de
trente jours suivant sa demande, sans frais et sans inconvénient majeur pour lui.
Si le bien est réparé dans le cadre de la garantie légale de conformité, le consommateur bénéficie d’une extension de six mois
de la garantie initiale. Si le consommateur demande la réparation du bien, mais que le vendeur impose le remplacement, la
garantie légale de conformité est renouvelée pour une période de deux ans à compter de la date de remplacement du bien.
Le consommateur peut obtenir une réduction du prix d’achat en conservant le bien ou mettre fin au contrat en se faisant
rembourser intégralement contre restitution du bien, si:
1° Le professionnel refuse de réparer ou de remplacer le bien;
2° La réparation ou le remplacement du bien intervient après un délai de trente jours;
3° La réparation ou le remplacement du bien occasionne un inconvénient majeur pour le consommateur, notamment lorsque
le consommateur supporte définitivement les frais de reprise ou d’enlèvement du bien non conforme, ou s’il supporte les frais
d’installation du bien réparé ou de remplacement;
4° La non-conformité du bien persiste en dépit de la tentative de mise en conformité du vendeur restée infructueuse.
Le consommateur a également droit à une réduction du prix du bien ou à la résolution du contrat lorsque le défaut de
conformité est si grave qu’il justifie que la réduction du prix ou la résolution du contrat soit immédiate. Le consommateur n’est
alors pas tenu de demander la réparation ou le remplacement du bien au préalable.
Le consommateur n’a pas droit à la résolution de la vente si le défaut de conformité est mineur.
Toute période d’immobilisation du bien en vue de sa réparation ou de son remplacement suspend la garantie qui restait à courir
jusqu’à la délivrance du bien remis en état.
Les droits mentionnés ci-dessus résultent de l’application des articles L. 217-1 à L. 217-32 du code de la consommation.
Le vendeur qui fait obstacle de mauvaise foi à la mise en oeuvre de la garantie légale de conformité encourt une amende civile
d’un montant maximal de 300 000 euros, qui peut être porté jusqu’à 10 % du chiffre d’affaires moyen annuel (article L. 241-5 du
code de la consommation).
Le consommateur bénéficie également de la garantie légale des vices cachés en application des articles 1641 à 1649 du code
civil, pendant une durée de deux ans à compter de la découverte du défaut. Cette garantie donne droit à une réduction de prix si
le bien est conservé ou à un remboursement intégral contre restitution du bien.
Pour de plus amples informations, veuillez consulter le lien suivant:
Garanties légales accordées au consommateur (http://www.hp.com/go/eu-legal) ou
vous pouvez également consulter le site Web des Centres européens des
consommateurs (https://commission.europa.eu/live-work-travel-eu/consumer-rights-and-complaints/
resolve-your-consumer-complaint/european-consumer-centres-network-ecc-net).
G.D. Luxembourg et Belgique: Les avantages de la garantie limitée HP s'appliquent en complément
des droits dont vous disposez au titre de la garantie de non-conformité des biens avec
le contrat de vente. Cependant, de nombreux facteurs peuvent avoir un impact sur le
bénéfice de ces droits. Vos droits en tant que consommateur au titre de ces garanties ne
sont en aucune façon limités ou affectés par la garantie limitée HP. Pour de plus amples
informations, veuillez consulter le lien suivant: Garanties légales accordées au consommateur
(http://www.hp.com/go/eu-legal) ou vous pouvez également consulter le site Web des Centres
Belgium, France, Luxemburg, and Switzerland
139
européens des consommateurs (https://commission.europa.eu/live-work-travel-eu/consumer-rights-
and-complaints/resolve-your-consumer-complaint/european-consumer-centres-network-ecc-net). Les
consommateurs ont le droit de choisir de réclamer un service sous la garantie limitée HP ou auprès
du vendeur au cours d'une garantie légale de deux ans.
Suisse: Les avantages de la garantie limitée HP s'appliquent en complément des droits
dont vous disposez au titre de la garantie de non-conformité des biens avec le contrat
de vente. Cependant, de nombreux facteurs peuvent avoir un impact sur le bénéfice de
ces droits. Vos droits en tant que consommateur au titre de ces garanties ne sont
en aucune façon limités ou affectés par la garantie limitée HP. Pour de plus amples
informations, veuillez consulter le lien suivant: Garanties légales accordées au consommateur
(http://www.hp.com/go/eu-legal) ou vous pouvez également consulter le site Web des Centres
européens des consommateurs (https://commission.europa.eu/live-work-travel-eu/consumer-rights-
and-complaints/resolve-your-consumer-complaint/european-consumer-centres-network-ecc-net). Les
consommateurs ont le droit de choisir de réclamer un service sous la garantie limitée HP ou auprès
du vendeur au cours d'une garantie légale.
Italy
La Garanzia limitata HP è una garanzia commerciale fornita volontariamente da HP. Di seguito sono
indicati nome e indirizzo della società HP responsabile della fornitura dei servizi coperti dalla Garanzia
limitata HP nel vostro Paese:
Italia: HP Italy S.r.l., Via G. Di Vittorio 9, 20063 Cernusco S/Naviglio
I vantaggi della Garanzia limitata HP vengono concessi ai consumatori in aggiunta ai diritti derivanti
dalla garanzia di due anni fornita dal venditore in caso di non conformità dei beni rispetto al contratto
di vendita. Tuttavia, diversi fattori possono avere un impatto sulla possibilita’ di beneficiare di tali diritti.
I diritti spettanti ai consumatori in forza della garanzia legale non sono in alcun modo limitati, né
modificati dalla Garanzia limitata HP. Per ulteriori informazioni, si prega di consultare il seguente link:
Garanzia legale per i clienti (http://www.hp.com/go/eu-legal), oppure visitare il sito Web dei Centri europei
per i consumatori (https://commission.europa.eu/live-work-travel-eu/consumer-rights-and-complaints/
resolve-your-consumer-complaint/european-consumer-centres-network-ecc-net). I consumatori hanno
il diritto di scegliere se richiedere un servizio usufruendo della Garanzia limitata HP oppure rivolgendosi
al venditore per far valere la garanzia legale di due anni.
Spain
Su Garantía limitada de HP es una garantía comercial voluntariamente proporcionada por HP. El nombre
y dirección de las entidades HP que proporcionan la Garantía limitada de HP (garantía comercial
adicional del fabricante) en su país es:
España: HP Printing and Computing Solutions S.L. Calle Jose Echegaray 18 Las Rozas, 28232 Madrid
Los beneficios de la Garantía limitada de HP son adicionales a la garantía legal de 2 años a la que
los consumidores tienen derecho a recibir del vendedor en virtud del contrato de compraventa; sin
embargo, varios factores pueden afectar su derecho a recibir los beneficios bajo dicha garantía
legal. A este respecto, la Garantía limitada de HP no limita o afecta en modo alguno los derechos
legales del consumidor (http://www.hp.com/go/eu-legal). Para más información, consulte el siguiente
enlace: Garantía legal del consumidor o puede visitar el sitio web de los Centros europeos de
los consumidores (https://commission.europa.eu/live-work-travel-eu/consumer-rights-and-complaints/
resolve-your-consumer-complaint/european-consumer-centres-network-ecc-net). Los clientes tienen
derecho a elegir si reclaman un servicio acogiéndose a la Garantía limitada de HP o al vendedor de
conformidad con la garantía legal de dos años.
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Appendix A Service and support
Denmark
Den begrænsede HP-garanti er en garanti, der ydes frivilligt af HP. Navn og adresse på det HP-selskab,
der er ansvarligt for HP's begrænsede garanti i dit land, er som følger:
Danmark: HP Inc Danmark ApS, Engholm Parkvej 8, 3450, Allerød
Den begrænsede HP-garanti gælder i tillæg til eventuelle juridiske rettigheder, for en toårig
garanti fra sælgeren af varer, der ikke er i overensstemmelse med salgsaftalen, men
forskellige faktorer kan dog påvirke din ret til at opnå disse rettigheder. Forbrugerens
lovbestemte rettigheder begrænses eller påvirkes ikke på nogen måde af den begrænsede
HP-garanti. Se nedenstående link for at få yderligere oplysninger: Forbrugerens juridiske
garanti (http://www.hp.com/go/eu-legal) eller du kan besøge De Europæiske Forbrugercentres
websted (https://commission.europa.eu/live-work-travel-eu/consumer-rights-and-complaints/resolve-
your-consumer-complaint/european-consumer-centres-network-ecc-net). Forbrugere har ret til at vælge,
om de vil gøre krav på service i henhold til HP's begrænsede garanti eller hos sælger i henhold til en
toårig juridisk garanti.
Norway
HPs garanti er en begrenset og kommersiell garanti som HP selv har valgt å tilby. Følgende lokale
selskap innestår for garantien:
Norge: HP Norge AS, Rolfbuktveien 4b, 1364 Fornebu
HPs garanti kommer i tillegg til det mangelsansvar HP har i henhold til norsk forbrukerkjøpslovgivning,
hvor reklamasjonsperioden kan være to eller fem år, avhengig av hvor lenge salgsgjenstanden
var ment å vare. Ulike faktorer kan imidlertid ha betydning for om du kvalifiserer til å kreve
avhjelp iht slikt mangelsansvar. Forbrukerens lovmessige rettigheter begrenses ikke av HPs
garanti. Hvis du vil ha mer informasjon, kan du klikke på følgende kobling: Juridisk garanti
for forbruker (http://www.hp.com/go/eu-legal) eller du kan besøke nettstedet til de europeiske
forbrukersentrene (https://commission.europa.eu/live-work-travel-eu/consumer-rights-and-complaints/
resolve-your-consumer-complaint/european-consumer-centres-network-ecc-net). Forbrukere har retten
til å velge å kreve service under HPs garanti eller iht selgerens lovpålagte mangelsansvar.
Sweden
HP:s begränsade garanti är en kommersiell garanti som tillhandahålls frivilligt av HP. Namn och adress
till det HP-företag som ansvarar för HP:s begränsade garanti i ditt land är som följer:
Sverige: HP PPS Sverige AB, SE-169 73 Stockholm
Fördelarna som ingår i HP:s begränsade garanti gäller utöver de lagstadgade rättigheterna
till tre års garanti från säljaren angående varans bristande överensstämmelse gentemot
köpeavtalet, men olika faktorer kan påverka din rätt att utnyttja dessa rättigheter.
Konsumentens lagstadgade rättigheter varken begränsas eller påverkas på något sätt av HP:s
begränsade garanti. Mer information får du om du följer denna länk: Lagstadgad garanti för
konsumenter (http://www.hp.com/go/eu-legal) eller så kan du gå till European Consumer Centers
webbplats (https://commission.europa.eu/live-work-travel-eu/consumer-rights-and-complaints/resolve-
your-consumer-complaint/european-consumer-centres-network-ecc-net). Konsumenter har rätt att välja
om de vill ställa krav enligt HP:s begränsade garanti eller på säljaren enligt den lagstadgade treåriga
garantin.
Denmark
141
Portugal
A Garantia Limitada HP é uma garantia comercial fornecida voluntariamente pela HP. O nome e a
morada da entidade HP responsável pela prestação da Garantia Limitada HP no seu país são os
seguintes:
Portugal: HPCP – Computing and Printing Portugal, Unipessoal, Lda., Edificio D. Sancho I, Quinta da Fonte,
Porto Salvo, Lisboa, Oeiras, 2740 244
As vantagens da Garantia Limitada HP aplicam-se cumulativamente com quaisquer direitos
decorrentes da legislação aplicável à garantia de dois anos do vendedor, relativa
a defeitos do produto e constante do contrato de venda. Existem, contudo, vários fatores
que poderão afetar a sua elegibilidade para beneficiar de tais direitos. Os direitos
legalmente atribuídos aos consumidores não são limitados ou afetados de forma alguma
pela Garantia Limitada HP. Para mais informações, consulte a ligação seguinte: Garantia
legal do consumidor (http://www.hp.com/go/eu-legal) ou visite o Web site da Rede dos
Centros Europeus do Consumidor (https://commission.europa.eu/live-work-travel-eu/consumer-rights-
and-complaints/resolve-your-consumer-complaint/european-consumer-centres-network-ecc-net). Os
consumidores têm o direito de escolher se pretendem reclamar assistência ao abrigo da Garantia
Limitada HP ou contra o vendedor ao abrigo de uma garantia jurídica de dois anos.
Greece and Cyprus
Η Περιορισμένη εγγύηση HP είναι μια εμπορική εγγύηση η οποία παρέχεται εθελοντικά από την HP. Η επωνυμία
και η διεύθυνση του νομικού προσώπου ΗΡ που παρέχει την Περιορισμένη εγγύηση ΗΡ στη χώρα σας είναι η
εξής:
Ελλάδα /Κύπρoς: HP Printing and Personal Systems Hellas EPE, Tzavella 1-3, 15232 Chalandri, Attiki
Ελλάδα /Κύπρoς: HP Συστήματα Εκτύπωσης και Προσωπικών Υπολογιστών Ελλάς Εταιρεία Περιορισμένης
Ευθύνης, Tzavella 1-3, 15232 Chalandri, Attiki
Τα προνόμια της Περιορισμένης εγγύησης HP ισχύουν επιπλέον των νόμιμων δικαιωμάτων για διετή εγγύηση
έναντι του Πωλητή για τη μη συμμόρφωση των προϊόντων με τις συνομολογημένες συμβατικά ιδιότητες, ωστόσο
η άσκηση των δικαιωμάτων σας αυτών μπορεί να εξαρτάται από διάφορους παράγοντες. Τα νόμιμα δικαιώματα
των καταναλωτών δεν περιορίζονται ούτε επηρεάζονται καθ’ οιονδήποτε τρόπο από την Περιορισμένη
εγγύηση HP. Για περισσότερες πληροφορίες, συμβουλευτείτε την ακόλουθη τοποθεσία web: Νόμιμη
εγγύηση καταναλωτή (http://www.hp.com/go/eu-legal) ή μπορείτε να επισκεφτείτε την τοποθεσία web των
Ευρωπαϊκών Κέντρων Καταναλωτή (https://commission.europa.eu/live-work-travel-eu/consumer-rights-
and-complaints/resolve-your-consumer-complaint/european-consumer-centres-network-ecc-net). Οι
καταναλωτές έχουν το δικαίωμα να επιλέξουν αν θα αξιώσουν την υπηρεσία στα πλαίσια της Περιορισμένης
εγγύησης ΗΡ ή από τον πωλητή στα πλαίσια της νόμιμης εγγύησης δύο ετών.
Hungary
A HP korlátozott jótállás egy olyan kereskedelmi jótállás, amelyet a HP a saját elhatározásából biztosít.
Az egyes országokban a HP mint gyártó által vállalt korlátozott jótállást biztosító vállalatok neve és címe
a jótállási jegyen vagy a termékhez csatolt egyéb dokumentumban található, vagy ennek hiányában
erről az eladó ad tájékoztatást.
Budapest, Hungary, (BUD): HP Inc Magyarország Kft. 1117 Budapest, Újbuda Allee Corner Október
huszonharmadika u. 8-10.
A HP korlátozott jótállásban biztosított jogok azokon a jogokon felül illetik meg Önt, amelyek
a termékeknek az adásvételi szerződés szerinti minőségére vonatkozó kétéves, jogszabályban foglalt
eladói szavatosságból, továbbá ha az Ön által vásárolt termékre alkalmazandó, a jogszabályban foglalt
kötelező eladói jótállásból erednek, azonban számos körülmény hatással lehet arra, hogy ezek a jogok
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Appendix A Service and support
Önt megilletik-e. További információért kérjük, keresse fel a következő webhelyet: Jogi Tájékoztató
Fogyasztóknak (http://www.hp.com/go/eu-legal) vagy látogassa meg az Európai Fogyasztói Központok
webhelyét (https://commission.europa.eu/live-work-travel-eu/consumer-rights-and-complaints/resolve-
your-consumer-complaint/european-consumer-centres-network-ecc-net). A fogyasztóknak jogában áll,
hogy megválasszák, hogy a jótállással kapcsolatos igényüket a HP korlátozott jótállás alapján vagy
a kétéves, jogszabályban foglalt eladói szavatosság, illetve, ha alkalmazandó, a jogszabályban foglalt
kötelező eladói jótállás alapján érvényesítik.
Czech Republic
Omezená záruka HP je obchodní zárukou dobrovolně poskytovanou společností HP. Názvy a adresy
společností skupiny HP, které odpovídají za plnění omezené záruky HP ve vaší zemi, jsou následující:
Česká republika: HP Inc Czech Republic s. r. o., Za Brumlovkou 5/1559, 140 00 Praha 4
Výhody, poskytované omezenou zárukou HP, se uplatňuji jako doplňek k jakýmkoli právním
nárokům na dvouletou záruku poskytnutou prodejcem v případě nesouladu zboží s kupní
smlouvou. Váš nárok na uznání těchto práv však může záviset na mnohých faktorech.
Omezená záruka HP žádným způsobem neomezuje ani neovlivňuje zákonná práva zákazníka.
Další informace získáte kliknutím na následující odkaz: Zákonná záruka spotřebitele
(http://www.hp.com/go/eu-legal) případně můžete navštívit webové stránky Evropského spotřebitelského
centra (https://commission.europa.eu/live-work-travel-eu/consumer-rights-and-complaints/resolve-your-
consumer-complaint/european-consumer-centres-network-ecc-net). Spotřebitelé mají právo se
rozhodnout, zda chtějí službu reklamovat v rámci omezené záruky HP nebo v rámci zákonem stanovené
dvouleté záruky u prodejce.
Slovakia
Obmedzená záruka HP je obchodná záruka, ktorú spoločnosť HP poskytuje dobrovoľne. Meno a adresa
subjektu HP, ktorý zabezpečuje plnenie vyplývajúce z Obmedzenej záruky HP vo vašej krajine:
Slovenská republika: HP Inc Slovakia, s.r.o., Galvaniho 7, 821 04 Bratislava
Výhody Obmedzenej záruky HP sa uplatnia vedľa prípadných zákazníkových zákonných
nárokov voči predávajúcemu z vád, ktoré spočívajú v nesúlade vlastností tovaru
s jeho popisom podľa predmetnej zmluvy. Možnosť uplatnenia takých prípadných nárokov
však môže závisieť od rôznych faktorov. Služby Obmedzenej záruky HP žiadnym
spôsobom neobmedzujú ani neovplyvňujú zákonné práva zákazníka, ktorý je spotrebiteľom.
Ďalšie informácie nájdete na nasledujúcom prepojení: Zákonná záruka spotrebiteľa
(http://www.hp.com/go/eu-legal), prípadne môžete navštíviť webovú lokalitu európskych zákazníckych
stredísk (https://commission.europa.eu/live-work-travel-eu/consumer-rights-and-complaints/resolve-
your-consumer-complaint/european-consumer-centres-network-ecc-net). Spotrebitelia majú právo zvoliť
si, či chcú uplatniť servis v rámci Obmedzenej záruky HP alebo počas zákonnej dvojročnej záručnej
lehoty u predajcu.
Poland
Ograniczona gwarancja HP to komercyjna gwarancja udzielona dobrowolnie przez HP. Nazwa i adres
podmiotu HP odpowiedzialnego za realizację Ograniczonej gwarancji HP w Polsce:
Polska: HP Inc Polska sp. z o.o., ul. Szturmowa 2a, 02-678 Warszawa, wpisana do rejestru przedsiębiorców
prowadzonego przez Sąd Rejonowy dla m.st. Warszawy w Warszawie, XIII Wydział Gospodarczy
Krajowego Rejestru Sądowego, pod numerem KRS 0000546115, NIP 5213690563, REGON 360916326,
BDO 000006211, kapitał zakładowy 480.500 PLN.
Świadczenia wynikające z Ograniczonej gwarancji HP stanowią dodatek do praw przysługujących
nabywcy w związku z dwuletnią odpowiedzialnością sprzedawcy z tytułu niezgodności towaru
Czech Republic
143
z umową (rękojmia). Niemniej, na możliwość korzystania z tych praw mają wpływ różne czynniki.
Ograniczona gwarancja HP w żaden sposób nie ogranicza praw konsumenta ani na nie nie
wpływa. Więcej informacji można znaleźć pod następującym łączem: Gwarancja prawna konsumenta
(http://www.hp.com/go/eu-legal), można także odwiedzić stronę internetową Europejskiego Centrum
Konsumenckiego (https://commission.europa.eu/live-work-travel-eu/consumer-rights-and-complaints/
resolve-your-consumer-complaint/european-consumer-centres-network-ecc-net). Konsumenci mają
prawo wyboru co do możliwosci skorzystania albo z usług gwarancyjnych przysługujących w ramach
Ograniczonej gwarancji HP albo z uprawnień wynikających z dwuletniej rękojmi w stosunku do
sprzedawcy.
Bulgaria
Ограничената
гаранция на HP представлява търговска гаранция, доброволно предоставяна от HP. Името и
адресът на дружеството на HP за вашата страна, отговорно за предоставянето на гаранционната поддръжка
в рамките на Ограничената гаранция на HP, са както следва:
HP Inc Bulgaria EOOD (Ейч Пи Инк България ЕООД), HP Inc България ЕООД, Бизнес Парк София, 1766
София, сграда 10, България
Предимствата на Ограничената гаранция на HP се прилагат в допълнение към всички законови
права за двугодишна гаранция от продавача при несъответствие на стоката с договора за продажба.
Въпреки това, различни фактори могат да окажат влияние върху условията за получаване на тези
права. Законовите права на потребителите не са ограничени или засегнати по никакъв начин от
Ограничената гаранция на HP. За допълнителна информация, моля вижте Правната гаранция на
потребителя (http://www.hp.com/go/eu-legal) или посетете уебсайта на Европейския потребителски
център (https://commission.europa.eu/live-work-travel-eu/consumer-rights-and-complaints/resolve-
your-consumer-complaint/european-consumer-centres-network-ecc-net). Потребителите имат правото
да избират дали да претендират за извършване на услуга в рамките на Ограничената гаранция на HP или да
потърсят такава от търговеца в рамките на двугодишната правна гаранция.
Romania
Garanția limitată HP este o garanție comercială furnizată în mod voluntar de către HP. Numele și adresa
entității HP răspunzătoare de punerea în aplicare a Garanției limitate HP în țara dumneavoastră sunt
următoarele:
Romănia: HP Inc Romania SRL, 5 Fabrica de Glucoza Str., Building F, Ground Floor and Floor 8, 2nd
District, Bucureşti
Beneficiile Garanției limitate HP se aplică suplimentar faţă de orice drepturi privind garanţia
de doi ani oferită de vânzător pentru neconformitatea bunurilor cu contractul de vânzare; cu
toate acestea, diverşi factori pot avea impact asupra eligibilităţii dvs. de a beneficia de aceste
drepturi. Drepturile legale ale consumatorului nu sunt limitate sau afectate în vreun fel de
Garanția limitată HP. Pentru informaţii suplimentare consultaţi următorul link: garanția acordată
consumatorului prin lege (http://www.hp.com/go/eu-legal) sau puteți accesa site-ul Centrul European
al Consumatorilor (https://commission.europa.eu/live-work-travel-eu/consumer-rights-and-complaints/
resolve-your-consumer-complaint/european-consumer-centres-network-ecc-net). Consumatorii au
dreptul să aleagă dacă să pretindă despăgubiri în cadrul Garanței limitate HP sau de la vânzător, în
cadrul garanției legale de doi ani.
Belgium and the Netherlands
De Beperkte Fabrieksgarantie van HP is een commerciële garantie vrijwillig verstrekt door HP. De
naam en het adres van de HP-entiteit die verantwoordelijk is voor het uitvoeren van de Beperkte
Fabrieksgarantie van HP in uw land is als volgt:
144
Appendix A Service and support
Nederland: HP Nederland B.V., Startbaan 16, 1187 XR Amstelveen
België: HP Belgium BV, Hermeslaan 1, Building B, B-1831 Diegem, ondernemingsnummer 0597.618.285
De voordelen van de Beperkte Fabrieksgarantie van HP vormen een aanvulling op de
wettelijke garantie voor consumenten gedurende twee jaren na de levering te verlenen
door de verkoper bij een gebrek aan conformiteit van de goederen met de relevante
koopovereenkomst. Niettemin kunnen diverse factoren een impact hebben op de eventuele
aanspraak van de consument op deze wettelijke rechten. De wettelijke rechten van de
consument worden op geen enkele wijze beperkt of beïnvloed door de Beperkte Fabrieksgarantie
van HP. Raadpleeg voor meer informatie de volgende webpagina: Wettelijke garantie voor
consumenten (http://www.hp.com/go/eu-legal) of u kan de website van het Europees Consumenten
Centrum bezoeken (https://commission.europa.eu/live-work-travel-eu/consumer-rights-and-complaints/
resolve-your-consumer-complaint/european-consumer-centres-network-ecc-net). Consumenten hebben
het recht om te kiezen tussen enerzijds de Beperkte Fabrieksgarantie van HP of anderzijds het
aanspreken van de verkoper ter uitoefening van de wettelijke garantie.
Finland
HP:n rajoitettu takuu on HP:n vapaaehtoisesti antama kaupallinen takuu. HP:n myöntämästä takuusta
maassanne vastaavan HP:n edustajan yhteystiedot ovat:
Suomi: HP Finland Oy, Piispankalliontie, FIN - 02200 Espoo
HP:n takuun edut ovat voimassa mahdollisten kuluttajansuojalakiin perustuvien oikeuksien
lisäksi sen varalta, että tuote ei vastaa myyntisopimusta. Saat lisätietoja seuraavasta
linkistä: Kuluttajansuoja (http://www.hp.com/go/eu-legal) tai voit käydä Euroopan kuluttajakeskuksen
sivustolla (https://commission.europa.eu/live-work-travel-eu/consumer-rights-and-complaints/resolve-
your-consumer-complaint/european-consumer-centres-network-ecc-net). Kuluttajilla on oikeus vaatia
virheen korjausta HP:n takuun ja kuluttajansuojan perusteella HP:lta tai myyjältä.
Slovenia
Omejena garancija HP je prostovoljna trgovska garancija, ki jo zagotavlja podjetje HP. Ime in naslov
poslovne enote HP, ki je odgovorna za omejeno garancijo HP v vaši državi, sta naslednja:
Slovenija: HP Europe B.V. Meyrin Branch, Route du Nant-d'Avril 150, 1217 Meyrin, Switzerland
Ugodnosti omejene garancije HP veljajo poleg zakonskih pravic, ki ob sklenitvi kupoprodajne pogodbe
izhajajo iz dveletne garancije prodajalca v primeru neskladnosti blaga, vendar lahko na izpolnjevanje
pogojev za uveljavitev pravic vplivajo različni dejavniki. Omejena garancija HP nikakor ne omejuje
strankinih z zakonom predpisanih pravic in ne vpliva nanje. Za dodatne informacije glejte naslednjo
povezavo: Strankino pravno jamstvo (http://www.hp.com/go/eu-legal); ali pa obiščite spletno mesto
evropskih središč za potrošnike (https://commission.europa.eu/live-work-travel-eu/consumer-rights-and-
complaints/resolve-your-consumer-complaint/european-consumer-centres-network-ecc-net). Potrošniki
imajo pravico izbrati, ali bodo uveljavljali pravice do storitev v skladu z omejeno garancijo HP ali proti
prodajalcu v skladu z dvoletno zakonsko garancijo.
Croatia
HP ograničeno jamstvo komercijalno je dobrovoljno jamstvo koje pruža HP. Ime i adresa HP subjekta
odgovornog za HP ograničeno jamstvo u vašoj državi:
Hrvatska: HP Computing and Printing d.o.o. za računalne i srodne aktivnosti, Radnička cesta 41, 10000
Zagreb
Finland
145
Pogodnosti HP ograničenog jamstva vrijede zajedno uz sva zakonska prava na dvogodišnje jamstvo
kod bilo kojeg prodavača s obzirom na nepodudaranje robe s ugovorom o kupnji. Međutim, razni
faktori mogu utjecati na vašu mogućnost ostvarivanja tih prava. HP ograničeno jamstvo ni na koji
način ne utječe niti ne ograničava zakonska prava potrošača. Dodatne informacije potražite na ovoj
adresi: Zakonsko jamstvo za potrošače (http://www.hp.com/go/eu-legal) ili možete posjetiti web-mjesto
Europskih potrošačkih centara (https://commission.europa.eu/live-work-travel-eu/consumer-rights-and-
complaints/resolve-your-consumer-complaint/european-consumer-centres-network-ecc-net). Potrošači
imaju pravo odabrati žele li ostvariti svoja potraživanja u sklopu HP ograničenog jamstva ili pravnog
jamstva prodavača u trajanju ispod dvije godine.
Latvia
HP ierobežotā garantija ir komercgarantija, kuru brīvprātīgi nodrošina HP. HP uzņēmums, kas sniedz HP
ierobežotās garantijas servisa nodrošinājumu jūsu valstī:
Latvija: HP Finland Oy, PO Box 515, 02201 Espoo, Finland
HP ierobežotās garantijas priekšrocības tiek piedāvātas papildus jebkurām likumīgajām
tiesībām uz pārdevēja un/vai rażotāju nodrošinātu divu gadu garantiju gadījumā, ja
preces neatbilst pirkuma līgumam, tomēr šo tiesību saņemšanu var ietekmēt vairāki
faktori. HP ierobežotā garantija nekādā veidā neierobežo un neietekmē patērētāju likumīgās
tiesības. Lai iegūtu plašāku informāciju, izmantojiet šo saiti: Patērētāju likumīgā garantija
(http://www.hp.com/go/eu-legal) vai arī Eiropas Patērētāju tiesību aizsardzības centra tīmekļa
vietni (https://commission.europa.eu/live-work-travel-eu/consumer-rights-and-complaints/resolve-your-
consumer-complaint/european-consumer-centres-network-ecc-net). Patērētājiem ir tiesības izvēlēties,
vai pieprasīt servisa nodrošinājumu saskaņā ar HP ierobežoto garantiju, vai arī pārdevēja sniegto divu
gadu garantiju.
Lithuania
HP ribotoji garantija yra HP savanoriškai teikiama komercinė garantija. Toliau pateikiami HP bendrovių,
teikiančių HP garantiją (gamintojo garantiją) jūsų šalyje, pavadinimai ir adresai:
Lietuva: HP Finland Oy, PO Box 515, 02201 Espoo, Finland
HP ribotoji garantija papildomai taikoma kartu su bet kokiomis kitomis įstatymais nustatytomis teisėmis
į pardavėjo suteikiamą dviejų metų laikotarpio garantiją dėl prekių atitikties pardavimo sutarčiai, tačiau
tai, ar jums ši teisė bus suteikiama, gali priklausyti nuo įvairių aplinkybių. HP ribotoji garantija niekaip
neapriboja ir neįtakoja įstatymais nustatytų vartotojo teisių. Daugiau informacijos rasite paspaudę šią
nuorodą: Teisinė vartotojo garantija (http://www.hp.com/go/eu-legal) arba apsilankę Europos vartotojų
centro internetinėje svetainėje (https://commission.europa.eu/live-work-travel-eu/consumer-rights-and-
complaints/resolve-your-consumer-complaint/european-consumer-centres-network-ecc-net). Vartotojai
turi teisę prašyti atlikti techninį aptarnavimą pagal HP ribotąją garantiją arba pardavėjo teikiamą dviejų
metų įstatymais nustatytą garantiją.
Estonia
HP piiratud garantii on HP poolt vabatahtlikult pakutav kaubanduslik garantii. HP piiratud garantii eest
vastutab HP üksus aadressil:
Eesti: HP Finland Oy, PO Box 515, 02201 Espoo, Finland
HP piiratud garantii rakendub lisaks seaduses ettenähtud müüjapoolsele kaheaastasele
garantiile, juhul kui toode ei vasta müügilepingu tingimustele. Siiski võib esineda asjaolusid,
mille puhul teie jaoks need õigused ei pruugi kehtida. HP piiratud garantii ei piira ega
mõjuta mingil moel tarbija seadusjärgseid õigusi. Lisateavet leiate järgmiselt lingilt: tarbija
õiguslik garantii (http://www.hp.com/go/eu-legal) või võite külastada Euroopa tarbijakeskuste
146
Appendix A Service and support
veebisaiti (https://commission.europa.eu/live-work-travel-eu/consumer-rights-and-complaints/resolve-
your-consumer-complaint/european-consumer-centres-network-ecc-net). Tarbijal on õigus valida, kas ta
soovib kasutada HP piiratud garantiid või seadusega ette nähtud müüjapoolset kaheaastast garantiid.
Limited Warranty Statement for HP Print Cartridges, Imaging
Drums, and Imaging Units for use with HP LaserJet Printers, HP
Laser Printers and Samsung Branded Laser Printers
This product is covered by the HP Commercial/Limited Warranty in countries/regions authorized for
use/distribution. For complete warranty details, see: hp.com/toner/info.
Long life consumable and maintenance kit limited warranty
statement
This HP product is warranted to be free from defects in materials and workmanship until the earlier of a)
the printer providing a low-life indicator on the control panel, or b) the expiration of the warranty period.
Replacement Preventative Maintenance kits or LLCs products carry a 90 day parts only limited warranty,
from the last purchase date.
This warranty does not apply to products that (a) have been refurbished, remanufactured or tampered
with in any way, (b) experience problems resulting from misuse, improper storage, or operation outside of
the published environmental specifications for the printer product or (c) exhibit wear from ordinary use.
To obtain warranty service, please return the product to place of purchase (with a written description of
the problem) or contact HP customer support. At HP’s option, HP will either replace products that prove
to be defective or refund your purchase price.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTY IS EXCLUSIVE AND NO
OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED.
HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY,
SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.
TO THE EXTENT ALLOWED BY LOCAL LAW, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE
FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER
DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY
PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY
STATUTORY RIGHTS APPLICABLE TO THE SALE OF THE PRODUCT TO YOU.
HP policy on non-HP supplies
HP cannot recommend the use of non-HP toner cartridges, either new or remanufactured.
NOTE: For HP printer products, the use of a non-HP toner cartridge or a refilled toner cartridge does
not affect either the warranty to the customer or any HP support contract with the customer. However,
if product failure or damage is attributable to the use of a non-HP toner cartridge or refilled toner
cartridge, HP will charge its standard time and materials charges to service the product for the
particular failure or damage.
Limited Warranty Statement for HP Print Cartridges, Imaging Drums, and Imaging Units for use with HP LaserJet
Printers, HP Laser Printers and Samsung Branded Laser Printers 147
HP anticounterfeit Web site
Go to www.hp.com/go/anticounterfeit when you install an HP cartridge and the control-panel message
indicates the cartridge is non-HP. HP will help determine if the cartridge is genuine and take steps to
resolve the problem.
Your cartridge might not be a genuine HP cartridge if you notice the following:
● The supplies status page indicates that a non-HP supply is installed.
● You are experiencing a high number of problems with the cartridge.
● The cartridge does not look like it usually does (for example, the packaging differs from
HP packaging).
Data stored on the toner cartridge
The HP toner cartridges used with this product contain a memory chip that assists in the operation of
the product.
In addition, this memory chip collects a limited set of information about the usage of the product, which
might include the following: the date when the toner cartridge was first installed, the date when the toner
cartridge was last used, the number of pages printed using the toner cartridge, the page coverage,
the printing modes used, any printing errors that might have occurred, and the product model. This
information helps HP design future products to meet our customers' printing needs.
The data collected from the toner cartridge memory chip does not contain information that can be used
to identify a customer or user of the toner cartridge or their product.
HP collects a sampling of the memory chips from toner cartridges returned to HP's free return and
recycling program (HP Planet Partners: www.hp.com/hprecycle). The memory chips from this sampling
are read and studied in order to improve future HP products. HP partners who assist in recycling this
toner cartridge might have access to this data, as well.
Any third party possessing the toner cartridge might have access to the anonymous information on the
memory chip.
End User License Agreement
READ CAREFULLY BEFORE USING THIS SOFTWARE EQUIPMENT: This End-User License Agreement
("EULA") is a legal agreement between (a) you (either an individual or a single entity) and (b) HP Inc. ("HP")
that governs your use of the Sign-In Once application installed on or made available by HP for use with
your printing device (the “Software”).
An amendment or addendum to this EULA may accompany the HP Product.
RIGHTS IN THE SOFTWARE ARE OFFERED ONLY ON THE CONDITION THAT YOU AGREE TO ALL TERMS
AND CONDITIONS OF THIS EULA. BY INSTALLING, COPYING, DOWNLOADING, OR OTHERWISE USING
THE SOFTWARE, YOU AGREE TO BE BOUND BY THE TERMS OF THIS EULA. IF YOU DO NOT ACCEPT
THESE LICENSE TERMS, YOUR SOLE REMEDY IS TO IMMEDIATELY STOP USING SOFTWARE AND TO
UNINSTALL THE PRODUCT FROM YOUR DEVICE.
THIS EULA IS A GLOBAL AGREEMENT AND IS NOT SPECIFIC TO ANY PARTICULAR COUNTRY, STATE OR
TERRITORY. IF YOU ACQUIRED THE SOFTWARE AS A CONSUMER WITHIN THE MEANING OF RELEVANT
CONSUMER LEGISLATION IN YOUR COUNTRY, STATE OR TERRITORY, THEN DESPITE ANYTHING TO
THE CONTRARY IN THIS EULA, NOTHING IN THIS EULA AFFECTS ANY NON EXCLUDABLE STATUTORY
148
Appendix A Service and support
RIGHTS OR REMEDIES THAT YOU MAY HAVE UNDER SUCH CONSUMER LEGISLATION AND THIS EULA
IS SUBJECT TO THOSE RIGHTS AND REMEDIES. REFER TO SECTION 17 FOR FURTHER INFORMATION
ON YOUR CONSUMER RIGHTS.
1. GRANT OF LICENSE. HP grants you the following rights provided you comply with all terms and
conditions of this EULA. In the case you are representing an entity or organization, the same terms
and conditions in this Section 1 shall also apply with respect to the use, copying, and storage of the
Software on the devices of your respective entity or organization.
a. Use. You may use one copy of the Software on your device for the purpose of accessing and
using the Software. You may not separate component parts of the Software for use on more
than one device. You do not have the right to distribute the Software, nor do you have the right
to modify the Software or disable any licensing or control feature of the Software. You may
load the Software into the temporary memory (RAM)of your device for purposes of using the
Software.
b. Storage. You may copy the Software into the local memory or storage device of your device.
c. Copying. You may make archival or back-up copies of the Software, provided the copy contains
all of the original Software's proprietary notices and that it is used only for back-up purposes.
d. Reservation of Rights. HP and its suppliers reserve all rights not expressly granted to you in this
EULA.
e. Freeware. Notwithstanding the terms and conditions of this EULA, all or any portion of the
Software which constitutes non-proprietary HP software or software provided under public
license by third parties ("Freeware"), is licensed to you subject to the terms and conditions of the
software license agreement or other documentation accompanying such Freeware at the time
of download, installation, or use of the Freeware. Use of the Freeware by you shall be governed
entirely by the terms and conditions of such license.
2. UPGRADES. To use Software identified as an upgrade, you must first be licensed for the original
Software identified by HP as eligible for the upgrade. After upgrading, you may no longer use the
original Software Product that formed the basis for your upgrade eligibility.
3. ADDITIONAL SOFTWARE. This EULA applies to updates or supplements to the original Software
provided by HP unless HP provides other terms along with the update or supplement. In case of a
conflict between such terms, the other terms will prevail.
4. TRANSFER.
a. Third Party. The initial user of the Software may make a one-time transfer of the Software to
another end user. Any transfer must include all component parts, media, printed materials, this
EULA, and if applicable, the Certificate of Authenticity. The transfer may not be an indirect
transfer, such as a consignment. Prior to the transfer, the end user receiving the transferred
product must agree to all the EULA terms. Upon transfer of the Software, your license is
automatically terminated.
b. Restrictions. You may not rent, lease or lend the Software or use the Software for commercial
timesharing or bureau use. You may not sublicense, assign or transfer the license or Software
except as expressly provided in this EULA.
5. PROPRIETARY RIGHTS. All intellectual property rights in the Software and user documentation are
owned by HP or its suppliers and are protected by law, including but not limited to United States
copyright, trade secret, and trademark law, as well as other applicable laws and international
treaty provisions. You shall not remove any product identification, copyright notices or proprietary
restrictions from the Software.
End User License Agreement
149
6. LIMITATION ON REVERSE ENGINEERING. You may not reverse engineer, decompile, or disassemble
the Software, except and only to the extent that the right to do so is mandated under applicable law
notwithstanding this limitation or it is expressly provided for in this EULA.
7. TERM. This EULA is effective unless terminated or rejected. This EULA will also terminate upon
conditions set forth elsewhere in this EULA or if you fail to comply with any term or condition of this
EULA.
8. ACCOUNT SET-UP.
a. You must register and establish an account on HP ID in order to use the Software. It is your
responsibility to obtain and maintain all equipment, services and software needed for access to
and use of the HP ID account, any applications linked via this Software, and your device(s), as
well as paying any applicable charges.
b. YOU ARE SOLELY AND FULLY RESPONSIBLE FOR MAINTAINING THE CONFIDENTIALITY OF
ANY USERNAMES AND PASSWORDS COLLECTED BY THE SOFTWARE. You must notify HP
immediately of any unauthorized use of your HP ID account or any other breach of security
related to this Software or the device(s) it is installed on.
9. NOTICE OF DATA COLLECTION. HP may collect usernames, passwords, device IP addresses,
and/or other authentication information used by you to access HP ID and the various applications
connected via this Software. HP may use this data to optimize Software performance based on user
preferences, provide support and maintenance, and assure security and software integrity. You can
read more about the data collection in the sections titled “What Data We Collect” and “How We Use
Data” in the HP Privacy Statement.
10. DISCLAIMER OF WARRANTIES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW,
HP AND ITS SUPPLIERS PROVIDE THE SOFTWARE “AS IS” AND WITH ALL FAULTS, AND
HEREBY DISCLAIM ALL OTHER WARRANTIES, DUTIES, AND CONDITIONS, EITHER EXPRESS,
IMPLIED, OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, WARRANTIES: (i) OF TITLE AND NON-
INFRINGEMENT; (ii) OF MERCHANTABILITY; (iii) OF FITNESS FOR A PARTICULAR PURPOSE; (iv) THAT
THE SOFTWARE WILL FUNCTION WITH NON-HP SUPPLIES OR ACCESSORIES; AND (v), OF LACK OF
VIRUSES ALL WITH REGARD TO THE SOFTWARE. Some states/jurisdictions do not allow exclusion of
implied warranties or limitations on the duration of implied warranties, so the above disclaimer may
not apply to you in its entirety.
11. LIMITATION OF LIABILITY. Subject to local law, notwithstanding any damages that you might incur,
the entire liability of HP and any of its suppliers under any provision of this EULA and your exclusive
remedy for all of the foregoing shall be limited to the greater of the amount actually paid by you
separately for the Software or U.S. $5.00. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE
LAW, IN NO EVENT SHALL HP OR ITS SUPPLIERS BE LIABLE FOR ANY SPECIAL, INCIDENTAL,
INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER (INCLUDING, BUT NOT LIMITED TO,
DAMAGES FOR LOSS OF PROFITS OR CONFIDENTIAL OR OTHER INFORMATION, FOR BUSINESS
INTERRUPTION, FOR PERSONAL INJURY, OR FOR LOSS OF PRIVACY) ARISING OUT OF OR IN
ANY WAY RELATED TO THE USE OF OR INABILITY TO USE THE SOFTWARE, OR OTHERWISE IN
CONNECTION WITH ANY PROVISION OF THIS EULA, EVEN IF HP OR ANY SUPPLIER HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF THE REMEDY FAILS OF ITS
ESSENTIAL PURPOSE. Some states/jurisdictions do not allow the exclusion or limitation of incidental
or consequential damages, so the above limitation or exclusion may not apply to you.
12. U.S. GOVERNMENT CUSTOMERS. Consistent with FAR 12.211 and 12.212, Commercial Computer
Software, Computer Software Documentation, and Technical Data for Commercial Items are
licensed to the U.S. Government under HP's standard commercial license.
150
Appendix A Service and support
13. COMPLIANCE WITH EXPORT LAWS. You shall comply with all laws and regulations of the United
States and other countries ("Export Laws") to assure that the Software is not (1) exported, directly
or indirectly, in violation of Export Laws, or (2) used for any purpose prohibited by Export Laws,
including, without limitation, nuclear, chemical, or biological weapons proliferation.
14. CAPACITY AND AUTHORITY TO CONTRACT. You represent that you are of the legal age of majority
in your state of residence and, if applicable, you are duly authorized by your employer to enter into
this contract.
15. APPLICABLE LAW. This EULA is governed by the laws of the State of California, U.S.A.
16. ENTIRE AGREEMENT. Unless you have entered into a separate license agreement for the Software,
this EULA (including any addendum or amendment to this EULA which is included with the
HP Product) is the entire agreement between you and HP relating to the Software and it supersedes
all prior or contemporaneous oral or written communications, proposals and representations with
respect to the Software or any other subject matter covered by this EULA. To the extent the terms of
any HP policies or programs for support services conflict with the terms of this EULA, the terms of
this EULA shall control.
17. CONSUMER RIGHTS. Consumers in some countries, states or territories may have the benefit of
certain statutory rights and remedies under consumer legislation in respect of which HP’s liability
cannot lawfully be excluded or limited. If you acquired the Software as a consumer within the
meaning of relevant consumer legislation in your country, state or territory, the provisions of this
EULA (including the disclaimers of warranties, limitations and exclusions of liability) must be read
subject to applicable law and apply only to the maximum extent permitted by that applicable law.
Australian Consumers: If you acquired the Software as a consumer within the meaning of the
‘Australian Consumer Law’ under the Australian Competition and Consumer Act 2010 (Cth) then
despite any other provision of this EULA:
a. the Software comes with guarantees that cannot be excluded under the Australian Consumer
Law, including that goods will be of acceptable quality and services will be supplied with due
care and skill. You are entitled to a replacement or refund for a major failure and compensation
for any other reasonably foreseeable loss or damage. You are also entitled to have the Software
repaired or replaced if it is not of acceptable quality and the failure does not amount to a major
failure
b. nothing in this EULA excludes, restricts or modifies any right or remedy, or any guarantee,
warranty or other term or condition implied or imposed by the Australian Consumer Law which
cannot be lawfully excluded or limited; and
c. the benefits provided to you by the express warranties in this EULA are in addition to other
rights and remedies available to you under the Australian Consumer Law. Your rights under the
Australian Consumer Law prevail to the extent that they are inconsistent with any limitations
contained in the express warranty.
The Software may be capable of retaining user-generated data. HP hereby provides you with
notice that if HP repairs your Software, that repair may result in the loss of that data. To the
full extent permitted by law, the limitations and exclusions of HP’s liability in this EULA apply in
respect of any such loss of data.
If you think that you are entitled to any warranty under this agreement or any of the above
remedies, please contact HP:
Table A-1
HP PPS Australia Pty Ltd
End User License Agreement 151
Table A-1 (continued)
Building F, 1 Homebush Bay
Drive
Rhodes, NSW 2138
Australia
To initiate a support request or warranty claim, please call 13 10 47 (within Australia) or +61 2 8278
1039 (if dialing internationally) or visit www.hp.com.au and select the “Support” tab for the most
current customer service options.
If you are a consumer within the meaning of the Australia Consumer Law and you are purchasing
the Software or warranty and support services for the Software which are not of a kind ordinarily
acquired for personal, domestic or household use or consumption, then despite any other provision
of this EULA, HP limits its liability for failure to comply with a consumer guarantee as follows:
a. provision of warranty or support services for the Software: to any one or more of the following:
re-supply of the services or payment of the costs of having the services re-supplied;
b. provision of the Software: to any one or more of the following: replacement of the Software or
the supply of equivalent software; repair of the Software; payment of the costs of replacing the
Software or of acquiring equivalent software; or payment of the costs of having the Software
repaired; and
c. otherwise, to the maximum extent permitted by law.
New Zealand Consumers: In New Zealand, the Software comes with guarantees that cannot be
excluded under the Consumer Guarantees Act 1993. In New Zealand, Consumer Transaction means
a transaction involving a person who is purchasing goods for personal, domestic or household
use or consumption and not for the purpose of a business. New Zealand consumers who are
purchasing goods for personal, domestic or household use or consumption and not for the purpose
of a business ("New Zealand Consumers") are entitled to repair, replacement or refund for a failure
and compensation for other reasonably foreseeable loss or damage. A New Zealand Consumer (as
defined above) may recover the costs of returning the product to the place of purchase if there
is a breach of the New Zealand consumer law; furthermore, if it will be of significant cost to the
New Zealand Consumer to return the goods to HP then HP will collect such goods at its own cost.
Where any supply of products or services is for business purposes, you agree that the Consumer
Guarantees Act 1993 does not apply and that given the nature and value of the transaction, this is
fair and reasonable.
© Copyright 2019 HP Development Company, L.P.
The information contained herein is subject to change without notice. All other product names
mentioned herein may be trademarks of their respective companies. To the extent permitted by
applicable law, the only warranties for HP products and services are set forth in the express warranty
statements accompanying such products and services. Nothing herein should be construed as
constituting an additional warranty. To the extent permitted by applicable law, HP shall not be liable
for technical or editorial errors or omissions contained herein.
Version: April 2019
152
Appendix A Service and support
Customer self-repair warranty service
HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and
allow for greater flexibility in performing defective parts replacement. If during the diagnosis period, HP
identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly
to you for replacement. There are two categories of CSR parts: 1) Parts for which customer self repair is
mandatory. If you request HP to replace these parts, you will be charged for the travel and labor costs
of this service. 2) Parts for which customer self repair is optional. These parts are also designed for
Customer Self Repair. If, however, you require that HP replace them for you, this may be done at no
additional charge under the type of warranty service designated for your product.
Based on availability and where geography permits, CSR parts will be shipped for next business day
delivery. Same-day or four-hour delivery may be offered at an additional charge where geography
permits. If assistance is required, you can call the HP Technical Support Center and a technician will
help you over the phone. HP specifies in the materials shipped with a replacement CSR part whether a
defective part must be returned to HP. In cases where it is required to return the defective part to HP,
you must ship the defective part back to HP within a defined period of time, normally five (5) business
days. The defective part must be returned with the associated documentation in the provided shipping
material. Failure to return the defective part may result in HP billing you for the replacement. With a
customer self repair, HP will pay all shipping and part return costs and determine the courier/carrier to
be used.
Customer support
Get telephone support for your country/region
Have the product name, serial number, date of purchase, and
problem description ready.
Country/region phone numbers are on the flyer that was in the
box with your product or at www.hp.com/support/.
Get 24-hour Internet support, and download software utilities
and drivers
www.hp.com/support/lj8501
Order additional HP service or maintenance agreements www.hp.com/go/carepack
Register your product www.register.hp.com
Customer self-repair warranty service 153
Environmental product stewardship
program
B
Protecting the environment
HP is committed to providing quality products in an environmentally sound manner. This product has
been designed with several attributes to minimize impacts on our environment.
Battery information
This product may contain a:
● Poly-carbonmonofluoride lithium (BR type) or
● Manganese dioxide lithium (CR type)
battery that may require special handling at end-of-life.
NOTE: NOTE for CR type only: Perchlorate material - special handling may apply. See
http://dtsc.ca.gov/hazardouswaste/perchlorate.
Weight: ~3 g
Location: On motherboard
User Removable: No
廢電池請回收
For recycling information, you can contact www.hp.com/hprecycle or contact your local authorities or
the Electronics Industries Alliance: http://www.eiae.org.
Chemical substances
HP is committed to providing our customers with information about the chemical substances in our
products as needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006 of
the European Parliament and the Council). A chemical information report for this product can be found
at: www.hp.com/go/reach.
154
Appendix B Environmental product stewardship program
Electronic hardware recycling
HP encourages customers to recycle used electronic hardware. For more information about recycling
programs go to: www.hp.com/hprecycle.
EPEAT
EPEAT is an Electronic Product Environmental Assessment Tool used to evaluate the effects of a
product on the environment.
HP products are designed to meet EPEAT criteria. Click here for information on HP's EPEAT registered
products.
For more information on EPEAT, go to EPEAT.net.
Material restrictions
This HP product does not contain added mercury.
Material Safety Data Sheet (MSDS)
Material Safety Data Sheets (MSDS) for supplies containing chemical substances (for example, toner)
can be obtained by accessing the HP Web site at www.hp.com/go/msds.
Ozone production
The airborne emissions of ozone for this product has been measured according to a standardized
protocol* and when these emissions data are applied to an anticipated high-use scenario in an office
workspace**, HP has determined there is no appreciable amount of ozone generated during printing and
the levels are well within current indoor air quality standards and guidelines.
* Test method for the determination of emissions from hardcopy devices with respect to awarding the
environmental label for office devices with printing function; RAL-UZ 219 - BAM January, 2021
** Based on ozone concentration when printing 2 hours per day in 30.6 cubic meter room with a
ventilation rate of 0.68 air changes per hour with HP printing supplies
Paper
This product is capable of using recycled paper and lightweight paper (EcoFFICIENT™) when the paper
meets the guidelines outlined in the
HP LaserJet Printer Family Print Media Guide
. This product is
suitable for the use of recycled paper and lightweight paper (EcoFFICIENT™) according to EN12281:2002.
Paper use
This product’s duplex feature (manual or automatic) and N-up printing (multiple pages printed on one
page) capability can reduce paper usage and the resulting demands on natural resources.
Electronic hardware recycling
155
Plastics
Plastic parts over 25 grams are marked according to international standards that enhance the ability to
identify plastics for recycling purposes at the end of the product’s life.
Power consumption
Power usage drops significantly while in Ready, Sleep, or Off mode, which saves natural resources
and saves money without affecting the high performance of this product. HP printing and imaging
equipment marked with the ENERGY STAR
®
logo is qualified to the U.S. Environmental Protection
Agency's ENERGY STAR specifications for imaging equipment. The following mark will appear on
ENERGY STAR qualified imaging products:
Additional ENERGY STAR qualified imaging product model information is listed at:
www.hp.com/go/energystar
HP LaserJet print supplies
Original HP Supplies were designed with the environment in mind. HP makes it easy to conserve
resources and paper when printing. And when you are done, we make it easy and free to recycle.
1
All HP cartridges returned to HP Planet Partners go through a multiphase recycling process where
materials are separated and refined for use as raw material in new Original HP cartridges and everyday
products. No Original HP cartridges returned through HP Planet Partners are ever sent to a landfill, and
HP never refills or resells Original HP cartridges.
To participate in the HP Planet Partners return and recycling program, visit www.hp.com/hprecycle.
Select your country/region for information on how to return HP printing supplies. Multi-lingual program
information and instructions are also included in every new HP LaserJet print cartridge package.
1
Program availability varies. For more information, visit www.hp.com/hprecycle.
Toner consumption
EconoMode uses less toner, which might extend the life of the print cartridge. HP does not recommend
the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might outlast the
mechanical parts in the print cartridge. If print quality begins to degrade and is no longer acceptable,
consider replacing the print cartridge.
For more information
To obtain information about these environmental topics:
● Product environmental profile sheet for this and many related HP products
156
Appendix B Environmental product stewardship program
● HP’s commitment to the environment
● HP’s environmental management system
● HP’s end-of-life product return and recycling program
● Material Safety Data Sheets
Visit www.hp.com/go/environment.
Also, visit www.hp.com/hprecycle.
Brazil hardware recycling information
Este produto eletrônico e seus componentes não devem ser descartados no lixo comum, pois embora
estejam em conformidade com padrões mundiais de restrição a substâncias nocivas, podem conter,
ainda que em quantidades mínimas, substâncias impactantes ao meio ambiente. Ao final da vida útil
deste produto, o usuário deverá entregá-lo à HP. A não observância dessa orientação sujeitará o
infrator às sanções previstas em lei.
Após o uso, as pilhas e/ou baterias dos produtos HP deverão ser entregues ao estabelecimento
comercial ou rede de assistência técnica autorizada pela HP.
Para maiores informações, inclusive sobre os pontos de recebimento, acesse:
www.hp.com.br/reciclar
SEPA Ecolabel User Information (China)
中国环境标识认证产品用户说明
噪声大于 63.0 dB(A)的办公设备不宜放置于办公室内，请在独立的隔离区域使用。
如需长时间使用本产品或打印大量文件，请确保在通风良好的房间内使用。
如您需要确认本产品处于零能耗状态，请按下电源关闭按钮，并将插头从电源插座断开。
您可以使用再生纸，以减少资源耗费。
Disposal of waste equipment by users (EU, UK, and India)
This symbol means do not dispose of your product with your other household waste. Instead, you should
protect human health and the environment by handing over your waste equipment to a designated
collection point for the recycling of waste electrical and electronic equipment. For more information,
please contact your household waste disposal service, or go to: www.hp.com/hprecycle.
Brazil hardware recycling information 157
EU Microplastics
Product Power Data per European Union Commission
Regulation 1275/2008 and the UK Relevant Statutory
Requirements
For product power data, including the power consumption of the product in networked standby if all
wired network ports are connected and all wireless network ports are activated, please refer to section
P14 ‘Additional Information’ of the product IT ECO Declaration at www.hp.com/hpinfo/globalcitizenship/
environment/productdata/itecodesktop-pc.html.
India Battery Waste Management (BWM) Rules
EPR Registration No: 141163
Restriction on Hazardous Substances statement (India)
This product, as well as its related consumables and spares, complies with the reduction in hazardous
substances provisions of the "India E-waste Rule 2016." It does not contain lead, mercury, hexavalent
chromium, polybrominated biphenyls or polybrominated diphenyl ethers in concentrations exceeding
0.1 weight % and 0.01 weight % for cadmium, except where allowed pursuant to the exemptions set in
Schedule 2 of the Rule.
158
Appendix B Environmental product stewardship program
Substances Table (Taiwan)
WEEE (Turkey)
Türkiye Cumhuriyeti: AEEE Yönetmeliğine Uygundur
Substances Table (Taiwan)
159
Regulatory informationC
Regulatory statements
Regulatory model identification numbers
For regulatory identification purposes, your product is assigned a regulatory model number. Regulatory
model numbers should not be confused with marketing names or product numbers.
Table C-1
Regulatory model numbers
Product model number Regulatory model number
HP LaserJet Enterprise 8501 SEOLA-1905-00
Product stability
Do not extend more than one paper tray at a time.
Do not use paper tray as a step.
All trays must be closed while relocating/moving product.
Keep hands out of paper tray when closing.
If the printer has a keyboard, close keyboard tray when not in use.
Power cord instructions
Make sure your power source is adequate for the product voltage rating. The voltage rating is on the
product label. The product uses either 100-127 Vac or 220-240 Vac and 50/60 Hz.
Connect the power cord between the product and a grounded AC outlet.
CAUTION: To prevent damage to the product, use only the power cord that is provided with the
product.
NOTE: Symbol "~" represents alternating current.
Power cord statement (Japan)
Australia/New Zealand
WARNING! This is a class A product. In a domestic environment this product may cause radio
interference in which case the user may be required to take adequate measures.
160
Appendix C Regulatory information
Canada - Industry Canada ICES Compliance Statement
CAN ICES (A)/NMB (A)
EMC statement (China)
婗⌻ˤ☙⬶Ṁ䊠❴ᴞ˖廁圽㩕媯⟸⋠修ḋ弑㓑䶰䐦ⵣㅡǎ
Eurasian Conformity (Armenia, Belarus, Kazakhstan, Kyrgyzstan)
Canada - Industry Canada ICES Compliance Statement 161
Laser statement for Finland
Luokan 1 laserlaite
HP LaserJet Enterprise 8501, laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite.
Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle.
Laitteen turvallisuusluokka on määritetty standardin EN 60825-1:2014 +A11:2021 mukaisesti.
VAROITUS !
Laitteen käyttäminen muulla kuin käyttöohjeessa mainitulla tavalla saattaa altistaa käyttäjän
turvallisuusluokan 1 ylittävälle näkymättömälle lasersäteilylle.
VARNING !
Om apparaten används på annat sätt än i bruksanvisning specificerats, kan användaren utsättas för
osynlig laserstrålning, som överskrider gränsen för laserklass 1.
HUOLTO
HP LaserJet Enterprise 8501 - kirjoittimen sisällä ei ole käyttäjän huollettavissa olevia kohteita. Laitteen
saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkilö. Tällaiseksi huoltotoimenpiteeksi ei
katsota väriainekasetin vaihtamista, paperiradan puhdistusta tai muita käyttäjän käsikirjassa lueteltuja,
käyttäjän tehtäväksi tarkoitettuja ylläpitotoimia, jotka voidaan suorittaa ilman erikoistyökaluja.
VARO !
Mikäli kirjoittimen suojakotelo avataan, olet alttiina näkymättömällelasersäteilylle laitteen ollessa
toiminnassa. Älä katso säteeseen.
VARNING !
Om laserprinterns skyddshölje öppnas då apparaten är i funktion, utsättas användaren för osynlig
laserstrålning. Betrakta ej strålen.
Tiedot laitteessa käytettävän laserdiodin säteilyominaisuuksista: Aallonpituus 775-800 nm Teho 5 m W
Luokan 3B laser.
GS statement (Germany)
Das Gerät ist nicht für die Benutzung im unmittelbaren Gesichtsfeld am Bildschirmarbeitsplatz
vorgesehen. Um störende Reflexionen am Bildschirmarbeitsplatz zu vermeiden, darf dieses Produkt
nicht im unmittelbaren Gesichtsfeld platziert werden.
Das Gerät ist kein Bildschirmarbeitsplatz gemäß BildscharbV. Bei ungünstigen Lichtverhältnissen (z. B.
direkte Sonneneinstrahlung) kann es zu Reflexionen auf dem Display und damit zu Einschränkungen der
Lesbarkeit der dargestellten Zeichen kommen.
Die Bilddarstellung dieses Gerätes ist nicht für verlängerte Bildschirmtätigkeiten geeignet.
162
Appendix C Regulatory information
European Union & United Kingdom Regulatory Notice
Products bearing the CE marking and UKCA marking comply with one or more of the following EU
Directives and/or equivalent UK Statutory Instruments as may be applicable: Low Voltage Directive
2014/35/EU, EMC Directive 2014/30/EU, Eco Design Directive 2009/125/EC, RED 2014/53/EU, RoHS
Directive 2011/65/EU, Battery Regulation 2023/1542.
Compliance with these directives is assessed using applicable European Harmonized Standards.
The full EU and UK Declaration of Conformity can be found at the following website: www.hp.com/go/
certificates (Search with the product model name or its Regulatory Model Number (RMN), which may be
found on the regulatory label.)
The point of contact for regulatory matters is: Email reg@hp.com
The EU point of contact for regulatory matters is:
HP REG 23010, 08028, Barcelona, Spain
The UK point of contact for regulatory matters is:
HP Inc UK Ltd, Regulatory Enquiries, Earley West, 300 Thames Valley Park Drive, Reading, RG6 1PT
The product meets the requirements of EN 55032 and its equivalent UK/BS EN standard, in which case
the following applies: 'Warning – This is a Class A product. In a domestic environment this product may
cause radio interference in which case the user may be required to take adequate measures.'
VCCI statement (Japan)
VCCI 32-1 規定適合の場合
EMC statement (Korea)
이 기기는 업무용 환경에서 사용할 목적으로 적합성평가를 받은 기기로서 가정용 환경에서 사용하는 경우 전파간섭의 우려가 있습니다
Nordic Statements (Denmark, Finland, Norway, Sweden)
Denmark:
Apparatets stikprop skal tilsuttes en stikkontakt med jord, som giver forbindelse til stikproppens jord.
Finland:
European Union & United Kingdom Regulatory Notice
163
Laite on liitettävä suojakoskettimilla varustettuun pistorasiaan.
Norway:
Apparatet må tilkoples jordet stikkontakt.
Sweden:
Apparaten skall anslutas till jordat uttag.
EMC statement (Taiwan)
Taiwan BSMI USB Port (Walk-up) statement
台灣 BSMI USB 埠 (Walk-up) 聲明
產品前端, 上方或側邊之 USB 埠 (walk-up 埠), 僅支持隨身碟.
FCC regulations
This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against
harmful interference when the equipment is operated in a commercial environment. This equipment
generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance
with the instruction manual, may cause harmful interference to radio communications. Operation of this
equipment in a residential area is likely to cause harmful interference in which case the user will be
required to correct the interference at his own expense.
NOTE: Any changes or modifications to the printer that are not expressly approved by HP could void
the user’s authority to operate this equipment.
Use of a shielded interface cable is required to comply with the Class A limits of Part 15 of FCC rules.
Laser safety
The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration
has implemented regulations for laser products manufactured since August 1, 1976. Compliance is
mandatory for products marketed in the United States. The device is certified as a “Class 1” laser
product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance
Standard according to the Radiation Control for Health and Safety Act of 1968. Since radiation emitted
inside the device is completely confined within protective housings and external covers, the laser beam
cannot escape during any phase of normal user operation.
WARNING! Using controls, making adjustments, or performing procedures other than those specified
in this user guide may result in exposure to hazardous radiation.
For other US/Canada regulatory matters, please contact:
HP Inc.
1501 Page Mill Rd, Palo Alto, CA 94304, USA
Email contact: r[email protected] or Telephone contact: +1 (650) 857-1501
164
Appendix C Regulatory information
Wireless statements
Australia
This device incorporates a radio-transmitting (wireless) device. For protection against radio
transmission exposure, it is recommended that this device be operated no less than 20 cm from the
head, neck, or body.
Brazil
Este equipamento não tem direito à proteção contra interferência prejudicial e não pode causar
interferência em sistemas devidamente autorizados.
Para maiores informações consulte o site da ANATEL – www.anatel.gov.br
Canada
For Indoor Use. This digital apparatus does not exceed the Class B limits for radio noise emissions
from digital apparatus as set out in the radio interference regulations of the Canadian Department of
Communications. The internal wireless radio complies with RSS 210 of Industry Canada.
Pour l´usage d´intérieur. Le présent appareil numérique n´émet pas de bruits radioélectriques
dépassant les limites applicables aux appareils numériques de Classe B prescribes dans le règlement
sur le brouillage radioélectrique édicté par le Ministère des Communications du Canada. Le composant
RF interne est conforme à la norme CNR-210 d´Industrie Canada.
Products with 5 GHz Operation Industry of Canada
CAUTION: When using IEEE 802.11a wireless LAN, this product is restricted to indoor use, due to its
operation in the 5.15- to 5.25-GHz frequency range. Industry Canada requires this product to be used
indoors for the frequency range of 5.15 GHz to 5.25 GHz to reduce the potential for harmful interference
to co-channel mobile satellite systems. High-power radar is allocated as the primary user of the 5.25- to
5.35-GHz and 5.65- to 5.85-GHz bands. These radar stations can cause interference with and/or
damage to this device.
Lors de l'utilisation d'un réseau local sans fil IEEE 802.11a, ce produit est réservé à une utilisation en
intérieur en raison de sa plage de fréquences, comprise entre 5,15 et 5,25 GHz. Industrie Canada
recommande l'utilisation en intérieur de ce produit pour la plage de fréquences comprise entre 5,15
et 5,25 GHz afin de réduire les interférences nuisibles potentielles avec les systèmes de satellite
portables utilisant le même canal. Le radar à haute puissance est défini comme étant le principal
utilisateur des bandes 5,25 à 5,35 GHz et 5,65 à 5,85 GHz. Ces stations radar peuvent provoquer des
interférences sur ce périphérique et/ou l'endommager.
Exposure to Radio Frequency Radiation (Canada)
WARNING!
Exposure to Radio Frequency Radiation The radiated output power of this device is below
the Industry Canada radio frequency exposure limits. Nevertheless, the device should be used in such
a manner that the potential for human contact is minimized during normal operation.
To avoid the possibility of exceeding the Industry Canada radio frequency exposure limits, human
proximity to the antennas should not be less than 20 cm (8 inches).
AVERTISSEMENT! Exposition aux émissions de fréquences radio. La puissance de sortie émise par
ce périphérique est inférieure aux limites fixées par Industrie Canada en matière d’exposition aux
Wireless statements
165
fréquences radio. Néanmoins, les précautions d'utilisation du périphérique doivent être respectées afin
de limiter tout risque de contact avec une personne.
China CMIIT Wireless Statement
中国无线电发射设备通告
型号核准代码显示在产品本体的铭牌上。
European regulatory notice
Wireless functionality in Europe
For products with 802.11b/g/n or Bluetooth radio This product operates on radio frequency between 2400 MHz
and 2483.5 MHz, with a transmit power of 20 dBm (100 mW) or
less.
For products with 802.11a/b/g/n radio
CAUTION: IEEE802.11x wireless LAN with 5.15-5.35 GHz
frequency band is restricted for indoor use only in all European
Union member states, EFTA (Iceland, Norway, Liechtenstein)
and most other European countries (i.e.: Switzerland, Turkey,
Republic of Serbia). Using this WLAN application outdoors
might lead to interference issues with existing radio services.
This product operates on radio frequencies between 2400
MHz and 2483.5 MHz, and between 5170 MHz and 5710 MHz,
with a transmit power of 20 dBm (100 mW) or less.
European Regulatory Notice
The telecommunications functionality of this product may be used in the following European countries/
regions:
Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece,
Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway,
Poland, Portugal, Romania, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, and United Kingdom.
Notice for use in Japan
この機器は技術基準適合証明又は工事設計認証を受けた無線設備を搭載しています。
Mexico statement
Aviso para los usuarios de México
“La operación de este equipo está sujeta a las siguientes dos condiciones: (1) es posible que este equipo
o dispositivo no cause interferencia perjudicial y (2) este equipo o dispositivo debe aceptar cualquier
interferencia, incluyendo la que pueda causar su operación no deseada."
Para saber el modelo de la tarjeta inalámbrica utilizada, revise la etiqueta regulatoria de la impresora.
Taiwan statement
取得審驗證明之低功率射頻器材，非經核准，公司、商號或使用者均不得擅自變更頻率、加大功率或變更
原設計之特性及功能。低功率射頻器材之使用不得影響飛航安全及干擾合法通信；經發現有干擾現象時，
應立即停用，並改善至無干擾時方得繼續使用。前述合法通信，指依電信管理法規定作業之無線電通信。
低功率射頻器材須忍受合法通信或工業、科學及醫療用電波輻射性電機設備之干擾。
166
Appendix C Regulatory information
Taiwan NCC statement
應避免影響附近雷達系統之操作。
高增益指向性天線只得應用於固定式點對點系統。
Thailand Wireless Statement
เครื่องวิทยุคมนาคมนี้มีระดบั การแผ่คลื่นแม่เหล็กไฟฟ้ าสอดคล้องตามมาตรฐานความปลอดภยั ต่อสุขภาพของมนุษย์จาก
การ ใช้เครื่องวิทยุคมนาคมที่คณะกรรมการกิจการโทรคมนาคมแห่งชาติประกาศกําหนด
This radio communication equipment has the electromagnetic field strength in compliance with the
Safety Standard for the Use of Radio Communication Equipment on Human Health announced by the
National Telecommunications Commission.
FCC compliance statement—United States
Exposure to radio frequency radiation
CAUTION: The radiated output power of this device is far below the FCC radio frequency exposure
limits. Nevertheless, the device shall be used in such a manner that the potential for human contact
during normal operation is minimized.
In order to avoid the possibility of exceeding the FCC radio frequency exposure limits, human proximity
to the antenna shall not be less than 20 cm (8 in) during normal operation.
This device complies with Part 15 of FCC Rules. Operation is subject to the following two conditions:
(1) this device may not cause interference, and (2) this device must accept any interference, including
interference that may cause undesired operation of the device.
CAUTION: Based on Section 15.21 of the FCC rules, changes of modifications to the operation of this
product without the express approval by HP may invalidate its authorized use.
Taiwan NCC statement
167
RFID/NFC Statement
China Short Range Device Statement
168 Appendix C Regulatory information
Index
Symbols/Numerics
520-sheet trays
jams 97, 101, 105, 110
A
accessories
ordering 32
part numbers 32
acoustic specifications 15
AirPrint 63, 65
alternative letterhead mode 17,
28
Android devices
printing from 63, 66
anticounterfeit supplies 135, 148
B
batteries included 154, 155
Battery Waste Management
(BWM) 158
bin, output
locating 2
Bonjour
identifying 69
browser requirements
HP Embedded Web Server 69
C
cartridge
replacing 38
cartridge policy 33, 34
cartridges
non-HP 135, 147
order numbers 38
recycling 154, 156
warranty 135, 147
ce marking 163
China Short Range Device
Statement 168
cleaning
paper path 121
control panel
help 84
locating 2
locating features 5
counterfeit supplies 135, 148
customer support
online 84, 135, 153
D
default gateway, setting 78
deleting
stored jobs 60, 62
disposal, end-of-life 154, 155
document feeder
paper-feeding problems 86
double-sided printing
Mac 58
Windows 55
duplex printing
Mac 58
duplex printing (double-sided)
settings (Windows) 55
Windows 55
duplexing
manually (Mac) 58
manually (Windows) 55
E
easy-access USB port
locating 2
easy-access USB printing 66
EconoMode setting 121
electrical specifications 15
electronic hardware
recycling 154, 155
Embedded Web Server
changing network settings 77
changing printer name 77
opening 77
Embedded Web Server (EWS)
assigning passwords 80
features 69
network connection 69
end-of-life disposal 154, 155
energy use, optimizing 81
envelopes
orientation 17
orientation, loading 29
envelopes, loading 29
environmental stewardship
program 154
Ethernet (RJ-45)
locating 4
eu microplastics 158
Eurasian conformity 160, 161
Explorer, versions supported
HP Embedded Web Server 69
F
FCC regulations 160, 164
Finnish laser safety
statement 160, 162
formatter
locating 4
fraud Web site 135, 148
front door
locating 2
fuser
jams 115, 116
G
gateway, setting default 78
general configuration
HP Embedded Web Server 69,
70, 72
genuine HP cartridges 33, 34
H
hard disks
encrypted 80, 81
hardware integration pocket (HIP)
locating 2
hardware recycling, Brazil 154,
157
Help button
locating 5
help, control panel 84
Hi-Speed USB 2.0 printing port
locating 4
Home button
locating 5
HP Customer Care 84, 135, 153
HP Embedded Web Server
changing network settings 77
changing printer name 77
general configuration 69, 70,
72
HP Web Services 69, 70, 75
Index
169
information pages 69-71
network settings 69, 70, 75
opening 77
other links list 69, 70, 73
print settings 69, 70
security settings 69, 70, 74
supplies 73
troubleshooting tools 69, 70,
73
HP Embedded Web Server (EWS)
features 69
network connection 69
HP fraud Web site 135, 148
HP Web Jetadmin 83
HP Web Services
enabling 69, 70, 75
I
image quality
check toner cartridge
status 121
check toner-cartridge
status 123
imaging drum
components 44
replacing 44
information pages
HP Embedded Web
Server 69-71
interface ports
locating 4
Internet Explorer, versions
supported
HP Embedded Web Server 69
IP Security 80, 81
IPsec 80, 81
IPv4 address 78
IPv6 address 78
J
jams
520-sheet trays 97, 101, 105,
110
auto-navigation 93
causes of 93
fuser 115, 116
locations 92
output bin 119
right door 115, 116
Tray 1 94
Tray 2 97
Tray 3 101
Tray 4 105
Tray 5 110
Japanese VCCI statement 160,
163
Jetadmin, HP Web 83
jobs, stored
creating (Windows) 60
deleting 60, 62
Mac settings 60
printing 60, 62
K
Korean EMC statement 160, 163
L
label
orientation 30
labels
orientaion, loading 31
printing (Windows) 55
printing on 30
labels, loading 30
LAN port
locating 4
laser safety statements 160, 162,
164
license, software 135, 148
loading
paper in Tray 1 17
paper in Trays 2 and 3 23
paper in Trays 4 and 5 23
local area network (LAN)
locating 4
lock
formatter 80, 81
M
Mac driver settings
Job Storage 60
managing network 77
managing the printer
overview 69
manual duplex
Mac 58
Windows 55
material restrictions 154, 155
Material Safety Data Sheet
(MSDS) 154, 155
memory chip (toner)
locating 38
memory chip, toner cartridge
description 135, 148
mercury-free product 154, 155
mobile printing
Android devices 63, 66
multiple pages per sheet
printing (Mac) 58
printing (Windows) 55
N
Near Field Communication
printing 63, 64
Netscape Navigator, versions
supported
HP Embedded Web Server 69
network
printer name, changing 77
settings, changing 77
settings, viewing 77
network duplex settings,
changing 79
network link speed settings,
changing 79
network settings
HP Embedded Web Server 69,
70, 75
networks
default gateway 78
HP Web Jetadmin 83
IPv4 address 78
IPv6 address 78
subnet mask 78
NFC connect and print 63, 64
non-HP supplies 135, 147
O
on/off button
locating 2
online help, control panel 84
online support 84, 135, 153
operating-environment range
printer 15
ordering
supplies and accessories 32
orientation
envelopes 29
labels 31
other links list
HP Embedded Web Server 69,
70, 73
output bin
clear jams 119
locating 2
P
pages per sheet
selecting (Mac) 58
selecting (Windows) 55
170
Index
paper
jams 93
loading Tray 1 17
loading Trays 2 and 3 23
loading Trays 4 and 5 23
selecting 121, 124
Tray 1 orientation 17, 19
Tray X orientation 25
paper jams
520-sheet trays 97, 101, 105,
110
fuser 115, 116
locations 92
output bin 119
right door 115, 116
Tray 1 94
Tray 2 97
Tray 3 101
Tray 4 105
Tray 5 110
paper pickup problems
solving 86, 89
paper trays
overview 17
part numbers 32
paper type
selecting (Windows) 55
paper types
selecting (Mac) 58
paper, ordering 32
part numbers
accessories 32
replacement parts 33
supplies 32
toner cartridges 32
ports
locating 4
potential shock hazard 2
power
consumption 15
power usage 81
print media
loading in Tray 1 17
loading in Trays 2 and 3 23
print on both sides
Mac 58
manually, Windows 55
Windows 55
print quality 133
print settings
HP Embedded Web Server 69,
70
printer
operating-environment
range 15
overview 1
printing
from USB storage
accessories 66
overview 55
stored jobs 60, 62
printing on both sides
settings (Windows) 55
private printing 60
product number
location 4
protect supplies 33, 36
R
recycling 154, 156
electronic hardware 154, 155
replacement parts
part numbers 33
replacing
imaging drum 44
staples 49
toner cartridge 38
toner collection unit 42
reset factory settings 85
right door
jams 115, 116
locating 2
RJ-45 port
locating 4
S
safety statements 160, 162, 164
security
encrypted hard disk 80, 81
security settings
HP Embedded Web Server 69,
70, 74
serial number
locating 4
settings
reset to factory (default)
settings 85
Sign In button
locating 5
Sign Out button
locating 5
sleep delay
setting 81
software
software license
agreement 135, 148
special paper
printing (Windows) 55
specifications
electrical and acoustic 15
speed, optimizing 81
staples
replacing 49
storage, job
Mac settings 60
store print jobs 60
stored jobs
creating (Mac) 60
creating (Windows) 60
deleting 60, 62
printing 60, 62
storing jobs
with Windows 60
subnet mask 78
supplies
counterfeit 135, 148
HP Embedded Web Server 73
low threshold settings 86
non-HP 135, 147
ordering 32
part numbers 32
recycling 154, 156
replacing imaging drum 44
replacing staples 49
replacing toner cartridge 38
replacing toner collection
unit 42
using when low 86
supply protection 33, 36
support
online 84, 135, 153
System Health Apps 133
system requirements
HP Embedded Web Server 69
T
Taiwan EMC statement 164
Taiwan EMI statement 160
TCP/IP
manually configuring IPv4
parameters 78
manually configuring IPv6
parameters 78
technical support
online 84, 135, 153
toner cartridge
components 38
low threshold settings 86
replacing 38
using when low 86
toner cartridges
components 38
Index
171
memory chips 135, 148
non-HP 135, 147
order numbers 38
part numbers 32
recycling 154, 156
See
toner cartridges
warranty 135, 147
toner collection unit
replacing 42
touchscreen
locating features 5
transparencies
printing (Windows) 55
Tray 1
jams 94
loading envelopes 29
locating 2
paper orientation 17, 19
Tray 2
jams 97
locating 2
paper orientation 25
Tray 3
jams 101
locating 2
paper orientation 25
Tray 4
jams 105
paper orientation 25
Tray 5
jams 110
paper orientation 25
trays
locating 2
use alternative letterhead
mode 28
troubleshooting
check toner cartridge
status 121
check toner-cartridge
status 123
jams 92, 93
overview 84
paper feed problems 86
troubleshooting tools
HP Embedded Web Server 69,
70, 73
two-sided printing
settings (Windows) 55
U
USB port
enabling 66, 67, 133
locating 4
USB storage accessories
printing from 66
W
warranty
customer self repair 135, 153
license 135, 148
product 135
toner cartridges 135, 147
waste disposal 154, 157
web browser requirements
HP Embedded Web Server 69
Web sites
customer support 135, 153
fraud reports 135, 148
Material Safety Data Sheet
(MSDS) 154, 155
websites
customer support 84
HP Web Jetadmin,
downloading 83
Wi-Fi Direct Print 63, 64
172
Index
