User Guide
LaserJet Pro M402, M403
www.hp.com/support/ljM402
www.hp.com/support/ljM403
HEWLETT-PAC
KARD
2
1
M402n
M402dn
M402dne
M402dw
M403n
M403d
M403dn
M403dw
HP LaserJet Pro M402, M403
User Guide
Copyright and License
© Copyright 2017 HP Development Company,
L.P.
Reproduction, adaptation, or translation without
prior written permission is prohibited, except as
allowed under the copyright laws.
The information contained herein is subject to
change without notice.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products and
services. Nothing herein should be construed as
constituting an additional warranty. HP shall not
be liable for technical or editorial errors or
omissions contained herein.
Edition 3, 8/2017
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Table of contents
1 Printer overview ........................................................................................................................................................................................ 1
Printer views .............................................................................................................................................................................. 2
Printer front view ................................................................................................................................................. 2
Printer back view .................................................................................................................................................. 3
Control panel view ............................................................................................................................................... 4
Printer specications ................................................................................................................................................................ 6
Technical specications ....................................................................................................................................... 6
Supported operating systems ........................................................................................................................... 6
Mobile printing solutions .................................................................................................................................... 8
Printer dimensions .............................................................................................................................................. 9
Power consumption, electrical specications, and acoustic emissions .................................................... 11
Operating environmental range ...................................................................................................................... 11
Printer hardware setup and software installation ............................................................................................................ 12
2 Paper trays .............................................................................................................................................................................................. 13
Load Tray 1 ............................................................................................................................................................................. 14
Introduction ........................................................................................................................................................ 14
Tray 1 paper orientation ................................................................................................................................... 17
Load Tray 2 ............................................................................................................................................................................. 18
Introduction ........................................................................................................................................................ 18
Tray 2 paper orientation ................................................................................................................................... 20
Load Tray 3 ............................................................................................................................................................................. 21
Introduction ........................................................................................................................................................ 21
Tray 3 paper orientation ................................................................................................................................... 23
Load and print envelopes ..................................................................................................................................................... 24
Introduction ........................................................................................................................................................ 24
Print envelopes .................................................................................................................................................. 24
Envelope orientation ......................................................................................................................................... 24
3 Supplies, accessories, and parts .......................................................................................................................................................... 25
Order supplies, accessories, and parts ............................................................................................................................... 26
ENWW iii
Ordering .............................................................................................................................................................. 26
Supplies and accessories ................................................................................................................................. 26
Customer self-repair parts ............................................................................................................................... 26
Replace the toner cartridge .................................................................................................................................................. 28
Introduction ........................................................................................................................................................ 28
Toner-cartridge information ............................................................................................................................ 28
Remove and replace the toner cartridge ....................................................................................................... 29
4 Print .......................................................................................................................................................................................................... 33
Print tasks (Windows) ............................................................................................................................................................ 34
How to print (Windows) .................................................................................................................................... 34
Automatically print on both sides (Windows) ............................................................................................... 35
Manually print on both sides (Windows) ........................................................................................................ 36
Print multiple pages per sheet (Windows) .................................................................................................... 36
Select the paper type (Windows) .................................................................................................................... 36
Additional print tasks ........................................................................................................................................ 38
Print tasks (OS X) .................................................................................................................................................................... 39
How to print (OS X) ............................................................................................................................................ 39
Automatically print on both sides (OS X) ....................................................................................................... 39
Manually print on both sides (OS X) ................................................................................................................ 39
Print multiple pages per sheet (OS X) ............................................................................................................ 40
Select the paper type (OS X) ............................................................................................................................ 40
Additional print tasks ........................................................................................................................................ 41
Store print jobs on the product to print later or print privately ...................................................................................... 42
Introduction ........................................................................................................................................................ 42
Before you begin ................................................................................................................................................ 42
Set up the printer for job storage ................................................................................................................... 42
Step one: Install the USB ash drive .......................................................................................... 42
Step two: Update the print driver ............................................................................................... 43
Create a stored job (Windows) ......................................................................................................................... 43
Print a stored job ............................................................................................................................................... 44
Delete a stored job ............................................................................................................................................ 45
Mobile printing ........................................................................................................................................................................ 46
Introduction ........................................................................................................................................................ 46
Wi-Fi Direct and NFC Printing (wireless models only) .................................................................................. 46
HP ePrint via email ............................................................................................................................................ 47
HP ePrint software ............................................................................................................................................ 48
AirPrint ................................................................................................................................................................. 48
Android embedded printing ............................................................................................................................. 49
iv ENWW
5 Manage the printer ................................................................................................................................................................................. 51
Change the printer connection type (Windows) ................................................................................................................ 52
Advanced conguration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) ....................... 53
Advanced conguration with HP Utility for OS X ............................................................................................................... 56
Open HP Utility ................................................................................................................................................... 56
HP Utility features ............................................................................................................................................. 56
Congure IP network settings .............................................................................................................................................. 58
Introduction ........................................................................................................................................................ 58
Printer sharing disclaimer ................................................................................................................................ 58
View or change network settings ................................................................................................................... 58
Rename the printer on a network ................................................................................................................... 58
Manually congure IPv4 TCP/IP parameters from the control panel ........................................................ 59
Link speed and duplex settings ....................................................................................................................... 59
Printer security features ....................................................................................................................................................... 61
Introduction ........................................................................................................................................................ 61
Assign or change the system password using the HP Embedded Web Server ....................................... 61
Lock the formatter ............................................................................................................................................ 61
Energy-conservation settings .............................................................................................................................................. 62
Introduction ........................................................................................................................................................ 62
Print with EconoMode ....................................................................................................................................... 62
Set the Sleep/Auto O After setting ............................................................................................................... 62
Set the Shut Down After delay and congure the printer to use 1 watt or less of power ..................... 62
Set the Delay Shut Down setting .................................................................................................................... 63
HP Web Jetadmin ................................................................................................................................................................... 64
Update the rmware .............................................................................................................................................................. 65
Method one: Update the rmware using the control panel ........................................................................ 65
Method two: Update the rmware using the Firmware Update Utility ..................................................... 65
6 Solve problems ....................................................................................................................................................................................... 67
Customer support .................................................................................................................................................................. 68
Restore the factory-set defaults ......................................................................................................................................... 69
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel ................................. 70
Change the “Very Low” settings ...................................................................................................................... 70
Order supplies .................................................................................................................................................... 70
Printer does not pick up paper or misfeeds ....................................................................................................................... 72
Introduction ........................................................................................................................................................ 72
The printer does not pick up paper ................................................................................................................. 72
The printer picks up multiple sheets of paper .............................................................................................. 74
Clear paper jams ..................................................................................................................................................................... 78
Introduction ........................................................................................................................................................ 78
Experiencing frequent or recurring paper jams? .......................................................................................... 78
ENWW v
Jam locations ..................................................................................................................................................... 79
Clear paper jams in Tray 1 ................................................................................................................................ 80
Clear paper jams in Tray 2 ................................................................................................................................ 81
Clear paper jams in Tray 3 ................................................................................................................................ 85
Clear paper jams in the fuser ........................................................................................................................... 88
Clear paper jams in the output bin .................................................................................................................. 92
Clear paper jams in the duplexer .................................................................................................................... 94
Improve print quality ............................................................................................................................................................. 96
Introduction ........................................................................................................................................................ 96
Print from a dierent software program ....................................................................................................... 96
Check the paper-type setting for the print job ............................................................................................. 96
Check the paper type setting (Windows) .................................................................................. 96
Check the paper type setting (OS X) .......................................................................................... 96
Check the toner-cartridge status .................................................................................................................... 97
Clean the printer ................................................................................................................................................ 98
Print a cleaning page .................................................................................................................... 98
Visually inspect the toner cartridge ................................................................................................................ 98
Check paper and the printing environment ................................................................................................... 98
Step one: Use paper that meets HP specications ................................................................. 98
Step two: Check the environment .............................................................................................. 99
Step three: Set the individual tray alignment ........................................................................... 99
Check the EconoMode settings ..................................................................................................................... 100
Try a dierent print driver .............................................................................................................................. 100
Solve wired network problems .......................................................................................................................................... 102
Introduction ...................................................................................................................................................... 102
Poor physical connection ............................................................................................................................... 102
The computer is using the incorrect IP address for the printer ............................................................... 102
The computer is unable to communicate with the printer ....................................................................... 102
The printer is using incorrect link and duplex settings for the network ................................................. 103
New software programs might be causing compatibility problems ....................................................... 103
The computer or workstation might be set up incorrectly ....................................................................... 103
The printer is disabled, or other network settings are incorrect ............................................................. 103
Solve wireless network problems (wireless models only) ............................................................................................ 104
Introduction ...................................................................................................................................................... 104
Wireless connectivity checklist ...................................................................................................................... 104
The printer does not print after the wireless conguration completes ................................................. 105
The printer does not print, and the computer has a third-party rewall installed ............................... 105
The wireless connection does not work after moving the wireless router or printer .......................... 105
Cannot connect more computers to the wireless printer ......................................................................... 105
The wireless printer loses communication when connected to a VPN ................................................... 106
The network does not appear in the wireless networks list .................................................................... 106
vi ENWW
The wireless network is not functioning ..................................................................................................... 106
Perform a wireless network diagnostic test ............................................................................................... 106
Reduce interference on a wireless network ................................................................................................ 107
Index ........................................................................................................................................................................................................... 109
ENWW vii
viii ENWW
1 Printer overview
●
Printer views
●
Printer specications
●
Printer hardware setup and software installation
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljM402, www.hp.com/support/ljM403.
HP's all-inclusive help for the printer includes the following information:
●
Install and congure
●
Learn and use
●
Solve problems
●
Download software and rmware updates
●
Join support forums
●
Find warranty and regulatory information
ENWW 1
Printer views
●
Printer front view
●
Printer back view
●
Control panel view
Printer front view
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2
1
1
4
5
6
8
7
2
3
1 2-line backlit control panel
2 Front-door-release button (access to the toner cartridge)
3 Power on/o button
4 Tray 3 (optional)
5 Tray 2
6 Tray 1
7 Output bin extension
8 Output bin
2 Chapter 1 Printer overview ENWW
Printer back view
8
7
5
6
4
1
2
3
1 USB port (for job storage and private printing)
NOTE: This port might be covered
2 USB interface port
3 Ethernet port (network models only)
4 Power connection
5 Tray 3 (optional)
NOTE: Tray 3 extends when legal-size or A4-size paper is loaded
6 Dust cover for Tray 2
NOTE: Dust cover ips up when legal-size or A4-size paper is loaded
7 Serial number and printer number label
8 Rear door (access for clearing jams)
ENWW Printer views 3
Control panel view
2
3
7
1
8
9
5
6
4
1 Control panel display This screen displays menus and printer information.
2 Attention light (amber) This light blinks when the printer requires user attention.
3 Ready light (green) This light is on when the printer is ready to print. It blinks when the printer is receiving print
data, or when the printer is in sleep mode.
4
Left arrow button
Use this button to navigate through the menus or to decrease a value that appears on the
display.
5
Back arrow button
Use this button for the following actions:
●
Exit the control-panel menus.
●
Scroll back to a previous menu in a submenu list.
●
Scroll back to a previous menu item in a submenu list (without saving changes to the
menu item).
6
Wireless button (wireless models
only)
Use this button to access the wireless menu.
7
Right arrow button
Use this button to navigate through the menus or to increase a value that appears on the
display.
4 Chapter 1 Printer overview ENWW
8 OK button Press the OK button for the following actions:
●
Open the control-panel menus.
●
Open a submenu displayed on the control-panel display.
●
Select a menu item.
●
Clear some errors.
●
Begin a print job in response to a control-panel prompt (for example, when the
message Press [OK] to continue appears on the control-panel display).
9
Cancel button
Press this button to cancel a print job or to exit the control panel menus.
ENWW Printer views 5
Printer specications
IMPORTANT: The following specications are correct at the time of publication, but they are subject to change.
For current information, see www.hp.com/support/ljM402, www.hp.com/support/ljM403.
●
Technical specications
●
Supported operating systems
●
Mobile printing solutions
●
Printer dimensions
●
Power consumption, electrical specications, and acoustic emissions
●
Operating environmental range
Technical specications
Model name
Product number
Model name
Product number
M402n
C5F93A
M403n
F6J41A
M402dn
C5F94A/G3V21A
M403dn
F6J43A
M402dw
C5F95A
M403dw
F6J44A
M402d
C5F92A
M403d
F6J42A
Paper handling Tray 1 (100-sheet capacity)
Tray 2 (250-sheet capacity)
Tray 3 (550-sheet capacity) Optional Optional Optional Optional
Automatic duplex printing Not available
Connectivity 10/100/1000 Ethernet LAN
connection with IPv4 and IPv6
Not available
Hi-Speed USB 2.0
Print server for wireless
network connectivity
Not available Not available Not available
HP near eld communication
(NFC) and Wi-Fi Direct for
printing from mobile devices
Not available Not available Not available
Control-panel display and
input
2-line backlit control panel
Print Prints 38 pages per minute
(ppm) on A4 and 40 ppm on
letter-size paper
Job storage and private
printing
Not available
Supported operating systems
The following information applies to the printer-specic Windows PCL 6 and OS X print drivers and to the in-box
software installation CD.
6 Chapter 1 Printer overview ENWW
Windows: The HP Software Installer CD installs the HP PCL.6, HP PCL 6, or HP PCL-6 driver depending on the
Windows operating system along with optional software when using the full software installer.
Mac computers and OS X: Mac computers and Apple mobile devices are supported with this printer. The OS X
print driver and print utility are available for download from hp.com and may also be available via Apple Software
Update. The HP installer software for OS X is not included in the in-box CD. Follow these steps to download the
OS X installer software:
1. Go to www.hp.com/support/ljM402, www.hp.com/support/ljM403.
2. Select Support Options, under Download Options select Drivers, Software & Firmware, and then select the
printer bundle.
3. Click the operating system version, and then click the Download button.
Operating system Driver installed Notes
Windows® XP SP2 or later, 32-bit The HP PCL.6 printer-specic print driver is
installed for this operating system as part of
the basic software installation. The basic
installer installs the driver only.
The full software installation is not
supported for this operating system.
Use UPD drivers for 64-bit operating
systems.
Microsoft retired mainstream support for
Windows XP in April 2009. HP will continue
to provide best eort support for the
discontinued XP operating system.
Windows Vista®, 32-bit The HP PCL.6 printer-specic print driver is
installed for this operating system as part of
the basic software installation. The basic
installer installs the driver only.
The full software installation is not
supported for this operating system.
Windows Server 2003 SP1 or later, 32-bit The HP PCL.6 printer-specic print driver is
installed for this operating system as part of
the basic software installation. The basic
installer installs the driver only.
The full software installation is not
supported for this operating system.
Use UPD drivers for 64-bit operating
systems.
Microsoft retired mainstream support for
Windows Server 2003 in July 2010. HP will
continue to provide best-eort support for
the discontinued Server 2003 operating
system.
Windows 7, 32-bit and 64-bit The HP PCL 6 printer-specic print driver is
installed for this operating system as part of
the full software installation.
The HP PCL 6 driver is congured to use the
automatic two-sided printing (duplexing)
feature as the default when installed in
certain countries/regions.
Windows 8, 32-bit and 64-bit The HP PCL-6 printer-specic print driver is
installed for this operating system as part of
the full software installation.
Windows 8 RT support is provided through
Microsoft IN OS Version 4, 32- bit driver.
The HP PCL-6 driver is congured to use the
automatic two-sided printing (duplexing)
feature as the default when installed in
certain countries/regions.
ENWW Printer specications 7
Operating system Driver installed Notes
Windows 8.1, 32-bit and 64-bit The HP PCL-6 printer-specic print driver is
installed for this operating system as part of
the full software installation.
Windows 8.1 RT support is provided through
Microsoft IN OS Version 4, 32- bit driver.
The HP PCL-6 driver is congured to use the
automatic two-sided printing (duplexing)
feature as the default when installed in
certain countries/regions.
Windows 10, 32-bit and 64-bit The HP PCL-6 printer-specic print driver is
installed for this operating system as part of
the full software installation.
The HP PCL-6 driver is congured to use the
automatic two-sided printing (duplexing)
feature as the default when installed in
certain countries/regions.
Windows Server 2008 SP2, 32-bit The HP PCL.6 printer-specic print driver is
installed for this operating system as part of
the basic software installation.
Windows Server 2008 SP2, 64-bit The HP PCL 6 printer-specic print driver is
installed for this operating system as part of
the basic software installation.
The HP PCL 6 driver is congured to use the
automatic two-sided printing (duplexing)
feature as the default when installed in
certain countries/regions.
Windows Server 2008 R2, SP 1, 64-bit The HP PCL 6 printer-specic print driver is
installed for this operating system as part of
the basic software installation.
The HP PCL 6 driver is congured to use the
automatic two-sided printing (duplexing)
feature as the default when installed in
certain countries/regions.
OS X 10.8 Mountain Lion, OS X 10.9
Mavericks, and OS X 10.10 Yosemite
The OS X print driver and print utility are
available for download from hp.com and
may also be available via Apple Software
Update. The HP installer software for OS X is
not included in the in-box CD.
For OS X, download the full installer from
the support Web site for this printer.
1. Go to www.hp.com/support/ljM402,
www.hp.com/support/ljM403.
2. Select Support Options, and then
under Download Options select
Drivers, Software & Firmware.
3. Click the operating system version,
and then click the Download button.
The OS X driver is congured to use the
automatic two-sided printing (duplexing)
feature as the default when installed in
certain countries/regions.
NOTE: For a current list of supported operating systems, go to www.hp.com/support/ljM402, www.hp.com/
support/ljM403 for HP's all-inclusive help for the printer.
NOTE: For details on client and server operating systems and for HP UPD PCL6, UPD PCL 5, and UPD PS driver
support for this printer, go to www.hp.com/go/upd and click the Specications tab.
Mobile printing solutions
The printer supports the following software for mobile printing:
●
HP ePrint software
8 Chapter 1 Printer overview ENWW
NOTE: The HP ePrint Software supports the following operating systems: Windows 7 SP 1 (32-bit and 64-
bit); Windows 8 (32-bit and 64-bit); Windows 8.1 (32-bit and 64-bit); and OS X versions 10.8 Mountain Lion,
10.9 Mavericks, and 10.10 Yosemite.
●
HP ePrint via email (Requires HP Web Services to be enabled and the printer to be registered with HP
Connected)
●
HP ePrint app (Available for Android, iOS, and Blackberry)
●
ePrint Enterprise app (Supported on all printers with ePrint Enterprise Server Software)
●
HP All-in-One Remote app for iOS and Android devices
●
Google Cloud Print
●
AirPrint
●
Android Printing
Printer dimensions
Figure 1-1 Dimensions for the M402 and M403 models
HEWLETT-PACKARD
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2
HEWLETT-PACKARD
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2
2
1
3
3
1
Printer fully closed Printer fully open
1. Height 216 mm (8.5 in) 241 mm (9.5 in)
2. Depth 357 mm (14 in) 781 mm (30.8 in)
3. Width 381 mm (15 in) 381 mm (15 in)
Weight (with cartridges) 8.9 kg (19.6 lb)
ENWW Printer specications 9
Figure 1-2 Dimensions for the optional 550-sheet tray
2
1
3
2
1
3
3
3
Tray fully closed Tray fully open
1. Height 131 mm (5.1 in) 131 mm (5.1 in)
2. Depth 357 mm (14 in) 781 mm (30.8 in)
3. Width 381 mm (15 in) 381 mm (15 in)
Weight 3.7 kg (8.2 lb)
Figure 1-3 Dimensions for the printer with the optional 550-sheet tray
2
1
3
3
HEWLETT-PACKARD
2
3
2
1
2
1
3
10 Chapter 1 Printer overview ENWW
Printer and tray fully closed Printer and tray fully open
1. Height 345 mm (13.5 in) 372 mm (14.6 in)
2. Depth 357 mm (14 in) 781 mm (30.8 in)
3. Width 381 mm (15 in) 381 mm (15 in)
Weight (with cartridges) 12.4 kg (27.3 lb)
Power consumption, electrical specications, and acoustic emissions
See www.hp.com/support/ljM402, www.hp.com/support/ljM403 for current information.
CAUTION: Power requirements are based on the country/region where the printer is sold. Do not convert
operating voltages. This will damage the printer and void the printer warranty.
Operating environmental range
Table 1-1 Operating environmental range
Environment Recommended Allowed
Temperature 17.5° to 25°C (63.5° to 77°F) 15° to 32.5°C (59° to 90.5°F)
Relative humidity 30% to 70% relative humidity (RH) 10% to 80% RH
Altitude Not applicable 0 to 3048 m (0 to 10,000 ft)
ENWW Printer specications 11
Printer hardware setup and software installation
For basic setup instructions, see the Setup Poster and Getting Started Guide that came with the printer. For
additional instructions, go to HP support on the Web.
Go to www.hp.com/support/ljM402, www.hp.com/support/ljM403 for HP's all-inclusive help for the printer. Find
the following support:
●
Install and congure
●
Learn and use
●
Solve problems
●
Download software and rmware updates
●
Join support forums
●
Find warranty and regulatory information
12 Chapter 1 Printer overview ENWW
2 Paper trays
●
Load Tray 1
●
Load Tray 2
●
Load Tray 3
●
Load and print envelopes
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljM402, www.hp.com/support/ljM403.
HP's all-inclusive help for the printer includes the following information:
●
Install and congure
●
Learn and use
●
Solve problems
●
Download software and rmware updates
●
Join support forums
●
Find warranty and regulatory information
ENWW 13
Load Tray 1
Introduction
The following information describes how to load paper in Tray 1. This tray holds up to 100 sheets of 75 g/m
2
(20
lb) paper.
CAUTION: To avoid paper jams, never add or remove paper from Tray 1 during printing.
1. Open Tray 1 by grasping the handles on the left
and right side of the tray and pulling down.
HEWLETT-PACKARD
2
2. Slide out the tray extension.
HEWLETT-PACKARD
2
14 Chapter 2 Paper trays ENWW
3. For long paper, ip out the tray extension to
support the paper.
HEWLETT-PACKARD
2
4. Press down on the tab on the right paper guide,
and then spread the paper guides to the correct
size.
HEWLETT-PACKARD
2
5. Load the paper into the tray. Make sure that the
paper ts under the tabs and below the maximum-
height indicators.
The orientation of the paper in the tray varies
depending on the paper size. For additional
information, see Tray 1 paper orientation
on page 17
HEWLETT-PACKARD
2
ENWW Load Tray 1 15
6. Press down on the tab on the right paper guide,
and then adjust the paper guides so that they
lightly touch the paper stack but do not bend the
paper.
HEWLETT-PACKARD
2
7. At the computer, begin the printing process from
the software application. Make sure that the driver
is set to the correct paper type and size for the
paper being printed from the tray.
16 Chapter 2 Paper trays ENWW
Tray 1 paper orientation
When using paper that requires a specic orientation, load it according to the information in the following table.
Paper type Output How to load paper
Letterhead or preprinted 1-sided printing Face-up
Top edge leading into the printer
HEWLETT-PACKARD
2
123
Letterhead or preprinted 2-sided printing Face-down
Top edge leading into the printer
HEWLETT-PACKARD
2
123
ENWW Load Tray 1 17
Load Tray 2
Introduction
The following information describes how to load paper in Tray 2 . This tray holds up to 250 sheets of 75 g/m
2
(20
lb) paper.
CAUTION: Do not print envelopes, labels, or unsupported sizes of paper from Tray 2. Print these types of paper
only from Tray 1.
1. Pull the tray out and lift up slightly to remove it
completely from the printer.
NOTE: Do not open the tray while it is in use.
ETT
-
P
ACKARD
1
2
2. Adjust the paper-width guides by squeezing the
adjustment latch on the left guide and sliding the
guides to the size of the paper being used.
2
A4 / A5 B5
8.5
18 Chapter 2 Paper trays ENWW
3. Adjust the paper-length guide by squeezing the
adjustment latch and sliding the guides to the size
of the paper being used.
2
11
B5
A4
4. Load paper into the tray. For information about
how to orient the paper, see Tray 2 paper
orientation on page 20
NOTE: Do not adjust the paper guides tightly
against the paper stack. Adjust them to the
indentations or markings in the tray.
NOTE: To prevent jams, adjust the paper guides
to the correct size and do not overll the tray. Be
sure that the top of the stack is below the tray full
indicators, as shown in the enlargement in the
illustration.
NOTE: If the tray is not adjusted correctly, an
error message might display during printing or the
paper might jam.
2
5. Slide the tray completely into the printer.
ETT
-
P
ACKARD
1
2
6. At the computer, begin the printing process from
the software application. Make sure that the driver
is set to the correct paper type and size for the
paper being printed from the tray.
ENWW Load Tray 2 19
Tray 2 paper orientation
When using paper that requires a specic orientation, load it according to the information in the following table.
Paper type Output How to load paper
Letterhead or preprinted 1-sided printing Face-up
Top edge at the front of the tray
123
1
2
Letterhead or preprinted 2-sided printing Face-down
Top edge at the front of the tray
123
1
2
20 Chapter 2 Paper trays ENWW
Load Tray 3
Introduction
The following information describes how to load paper in Tray 3. This tray holds up to 550 sheets of 75 g/m
2
(20
lb) paper.
CAUTION: Do not print envelopes, labels, or unsupported sizes of paper from Tray 3. Print these types of paper
only from Tray 1.
1. Pull the tray out and lift up slightly to remove it
completely from the printer.
NOTE: Do not open the tray while it is in use.
RD
1
2
3
2. Adjust the paper-width guides by squeezing the
adjustment latch on the left guide and sliding the
guides to the size of the paper being used.
3
A4 / A5 B5
8.5
ENWW Load Tray 3 21
3. Adjust the paper-length guide by squeezing the
adjustment latch and sliding the guides to the size
of the paper being used.
11
B5
A4
3
4. Load paper into the tray. For information about
how to orient the paper, see Tray 3 paper
orientation on page 23
NOTE: Do not adjust the paper guides tightly
against the paper stack. Adjust them to the
indentations or markings in the tray.
NOTE: To prevent jams, adjust the paper guides
to the correct size and do not overll the tray. Be
sure that the top of the stack is below the tray full
indicators, as shown in the enlargement in the
illustration.
NOTE: If the tray is not adjusted correctly, an
error message might display during printing or the
paper might jam.
3
5. Slide the tray completely into the printer.
RD
2
1
3
6. At the computer, begin the printing process from
the software application. Make sure that the driver
is set to the correct paper type and size for the
paper being printed from the tray.
22 Chapter 2 Paper trays ENWW
Tray 3 paper orientation
When using paper that requires a specic orientation, load it according to the information in the following table.
Paper type Output How to load paper
Letterhead or preprinted 1-sided printing Face-up
Top edge at the front of the tray
2
1
3
123
Letterhead or preprinted 2-sided printing Face-down
Top edge at the front of the tray
2
1
3
123
ENWW Load Tray 3 23
Load and print envelopes
Introduction
The following information describes how to print and load envelopes. Use only Tray 1 to print on envelopes. Tray
1 holds up to 10 envelopes.
To print envelopes using the manual feed option, follow these steps to select the correct settings in the print
driver, and then load the envelopes into the tray after sending the print job to the printer.
Print envelopes
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to
open the print driver.
NOTE: The name of the button varies for dierent software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print, and
then select the printer.
3. Click or tap the Paper/Quality tab.
4. In the Paper size drop-down list, select the correct size for the envelopes.
5. In the Paper type drop-down list, select Envelope.
6. In the Paper source drop-down list, select Manual feed.
7. Click the OK button to close the Document Properties dialog box.
8. In the Print dialog box, click the OK button to print the job.
Envelope orientation
Load envelopes in Tray 1 face up, with the short, postage end
leading into the printer.
HEWLETT-PACKARD
2
24 Chapter 2 Paper trays ENWW
3 Supplies, accessories, and parts
●
Order supplies, accessories, and parts
●
Replace the toner cartridge
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljM402, www.hp.com/support/ljM403.
HP's all-inclusive help for the printer includes the following information:
●
Install and congure
●
Learn and use
●
Solve problems
●
Download software and rmware updates
●
Join support forums
●
Find warranty and regulatory information
ENWW 25
Order supplies, accessories, and parts
Ordering
Order supplies and paper www.hp.com/go/suresupply
Order genuine HP parts or accessories www.hp.com/buy/parts
Order through service or support providers Contact an HP-authorized service or support provider.
Order using the HP Embedded Web Server (EWS) To access, in a supported Web browser on the computer, enter the
printer IP address or host name in the address/URL eld. The EWS
contains a link to the HP SureSupply Web site, which provides
options for purchasing Original HP supplies.
Supplies and accessories
Item Description Cartridge number Part number
Supplies
HP 26A Black Original LaserJet Toner
Cartridge
NOTE: M402 models only
Standard-capacity replacement black toner
cartridge
26A CF226A
HP 28A Black Original LaserJet Toner
Cartridge
NOTE: M403 models only
Standard-capacity replacement black toner
cartridge
28A CF228A
HP 26X High Yield Black Original
LaserJet Toner Cartridge
NOTE: M402 models only
High-capacity replacement black toner cartridge 26X CF226X
HP 28X High Yield Black Original
LaserJet Toner Cartridge)
NOTE: M403 models only
High-capacity replacement black toner cartridge 28X CF228X
Accessories
HP LaserJet 1 x 550 Paper Feeder 550-sheet paper feeder (optional Tray 3) Not applicable RM2-5413-000CN
Customer self-repair parts
Customer Self-Repair (CSR) parts are available for many HP LaserJet printers to reduce repair time. More
information about the CSR program and benets can be found at www.hp.com/go/csr-support and
www.hp.com/go/csr-faq.
Genuine HP replacement parts can be ordered at www.hp.com/buy/parts or by contacting an HP-authorized
service or support provider. When ordering, one of the following will be needed: part number, serial number
(found on back of printer), printer number, or printer name.
26 Chapter 3 Supplies, accessories, and parts ENWW
●
Parts listed as Mandatory self-replacement are to be installed by customers, unless you are willing to pay
HP service personnel to perform the repair. For these parts, on-site or return-to-depot support is not
provided under the HP printer warranty.
●
Parts listed as Optional self-replacement can be installed by HP service personnel at your request for no
additional charge during the printer warranty period.
Item Description
Self-replacement
options Part number
250-sheet paper input tray Replacement cassette for Tray 2 Mandatory RM2-5392-000CN
HP LaserJet 1 x 550 Paper Feeder 550-sheet paper feeder (optional Tray 3) Mandatory RM2-5413-000CN
ENWW Order supplies, accessories, and parts 27
Replace the toner cartridge
●
Introduction
●
Toner-cartridge information
●
Remove and replace the toner cartridge
Introduction
The following information provides details about the toner cartridge for the printer, and it includes instructions to
replace it.
Toner-cartridge information
This printer indicates when the toner cartridge level is low and very low. The actual toner cartridge life remaining
can vary. Consider having a replacement cartridge available to install when print quality is no longer acceptable.
Continue printing with the current cartridge until redistributing the toner no longer yields acceptable print quality.
To redistribute the toner, remove the toner cartridge from the printer and gently rock the cartridge back and forth
about its horizontal axis. For graphical representation, see cartridge replacement instructions. Reinsert the toner
cartridge into the printer and close the cover.
To purchase cartridges or check cartridge compatibility for the printer, go to HP SureSupply at www.hp.com/go/
suresupply. Scroll to the bottom of the page and verify that the country/region is correct.
Capacity Description Cartridge number Part number
HP 26A Black Original LaserJet
Toner Cartridge
NOTE: M402 models only
Standard-capacity replacement
black toner cartridge
26A CF226A
HP 28A Black Original LaserJet
Toner Cartridge
NOTE: M403 models only
Standard-capacity replacement
black toner cartridge
28A CF228A
HP 26X High Yield Black Original
LaserJet Toner Cartridge
NOTE: M402 models only
High-capacity replacement black
toner cartridge
26X CF226X
HP 28X High Yield Black Original
LaserJet Toner Cartridge)
NOTE: M403 models only
High-capacity replacement black
toner cartridge
28X CF228X
NOTE: High-yield toner cartridges contain more toner than standard cartridges for increased page yield. For
more information, go to www.hp.com/go/learnaboutsupplies.
Do not remove the toner cartridge from its package until it is time to replace it.
CAUTION: To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes.
Cover the green imaging drum if the toner cartridge must be removed from the printer for an extended period of
time.
The following illustration shows the toner-cartridge components.
28 Chapter 3 Supplies, accessories, and parts ENWW
2
1
1 Imaging drum
CAUTION: Do not touch the imaging drum. Fingerprints can cause print-quality problems.
2 Memory chip
CAUTION: If toner gets on clothing, wipe it o by using a dry cloth and wash the clothes in cold water. Hot water
sets toner into fabric.
NOTE: Information about recycling used toner cartridges is in the toner-cartridge box.
Remove and replace the toner cartridge
1. Press the front-door-release button.
HEWLETT-PACKARD
2
1
ENWW Replace the toner cartridge 29
2. Open the front door.
2
HEWLETT-PACKARD
1
HEWLETT-PACKARD
1
3. Remove the used toner cartridge from the printer.
2
HEWLETT-PACKARD
1
4. Remove the new toner cartridge package from the
box, and then pull the release tab on the
packaging.
30 Chapter 3 Supplies, accessories, and parts ENWW
5. Remove the toner cartridge from the opened
packaging shell. Place the used toner cartridge in
the shell for recycling.
6. Hold both ends of the toner cartridge and rock it
5-6 times.
ENWW Replace the toner cartridge 31
7. Align the toner cartridge with the tracks inside the
printer, and install the toner cartridge until it is
rmly seated.
2
HEWLETT-PACKARD
1
8. Close the front door.
2
HEWLETT-PACKARD
1
HEWLETT-PACKARD
1
32 Chapter 3 Supplies, accessories, and parts ENWW
4 Print
●
Print tasks (Windows)
●
Print tasks (OS X)
●
Store print jobs on the product to print later or print privately
●
Mobile printing
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljM402, www.hp.com/support/ljM403.
HP's all-inclusive help for the printer includes the following information:
●
Install and congure
●
Learn and use
●
Solve problems
●
Download software and rmware updates
●
Join support forums
●
Find warranty and regulatory information
ENWW 33
Print tasks (Windows)
How to print (Windows)
The following procedure describes the basic printing process for Windows.
1. From the software program, select the Print option.
2. Select the printer from the list of printers. To change settings, click or tap the Properties or Preferences
button to open the print driver.
NOTE: The name of the button varies for dierent software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen app, select Devices, select Print,
and then select the printer.
NOTE: For more information, click the Help (?) button in the print driver.
NOTE: The print driver might look dierent than what is shown here, but the steps are the same.
34 Chapter 4 Print ENWW
3. Click or tap the tabs in the print driver to congure the available options. For example, set the paper
orientation on the Finishing tab, and set the paper source, paper type, paper size, and quality settings on
the Paper/Quality tab.
4. Click or tap the OK button to return to the Print dialog box. Select the number of copies to print from this
screen.
5. Click or tap the OK button to print the job.
Automatically print on both sides (Windows)
Use this procedure for printers that have an automatic duplexer installed. If the printer does not have an
automatic duplexer installed, or to print on paper types that the duplexer does not support, print on both sides
manually.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to
open the print driver.
NOTE: The name of the button varies for dierent software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen app, select Devices, select Print,
and then select the printer.
3. Click or tap the Finishing tab.
4. Select the Print on both sides check box. Click the OK button to close the Document Properties dialog box.
5. In the Print dialog box, click the OK button to print the job.
ENWW Print tasks (Windows) 35
Manually print on both sides (Windows)
Use this procedure for printers that do not have an automatic duplexer installed or to print on paper that the
duplexer does not support.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to
open the print driver.
NOTE: The name of the button varies for dierent software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen app, select Devices, select Print,
and then select the printer.
3. Click or tap the Finishing tab.
4. Select the Print on both sides (manually) check box. Click the OK button to print the rst side of the job.
5. Retrieve the printed stack from the output bin, and place it in Tray 1.
6. If prompted, touch the appropriate control panel button to continue.
Print multiple pages per sheet (Windows)
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to
open the print driver.
NOTE: The name of the button varies for dierent software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen app, select Devices, select Print,
and then select the printer.
3. Click or tap the Finishing tab.
4. Select the number of pages per sheet from the Pages per sheet drop-down list.
5. Select the correct Print page borders, Page order, and Orientation options. Click the OK button to close the
Document Properties dialog box.
6. In the Print dialog box, click the OK button to print the job.
Select the paper type (Windows)
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to
open the print driver.
NOTE: The name of the button varies for dierent software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen app, select Devices, select Print,
and then select the printer.
3. Click or tap the Paper/Quality tab.
36 Chapter 4 Print ENWW
4. From the Paper type drop-down list, click the More... option.
5. Expand the list of Type is: options.
6. Expand the category of paper types that best describes your paper.
7. Select the option for the type of paper you are using, and then click the OK button.
8. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button
to print the job.
If the tray needs to be congured, a tray conguration message displays on the printer control panel.
9. Load the tray with the specied type and size of paper, and then close the tray.
10. Touch the OK button to accept the detected type and size, or touch the Modify button to choose a dierent
paper size or type.
11. Select the correct type and size, and then touch the OK button.
ENWW Print tasks (Windows) 37
Additional print tasks
Go to www.hp.com/support/ljM402, www.hp.com/support/ljM403.
Instructions are available for performing specic print tasks, such as the following:
●
Create and use printing shortcuts or presets
●
Select the paper size, or use a custom paper size
●
Select the page orientation
●
Create a booklet
●
Scale a document to t a specic paper size
●
Print the rst or last pages of the document on dierent paper
●
Print watermarks on a document
38 Chapter 4 Print ENWW
Print tasks (OS X)
How to print (OS X)
The following procedure describes the basic printing process for OS X.
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then select other menus to adjust the print settings.
NOTE: The name of the item varies for dierent software programs.
4. Click the Print button.
Automatically print on both sides (OS X)
NOTE: This information applies to printers that include an automatic duplexer.
NOTE: This feature is available if you install the HP print driver. It might not be available if you are using AirPrint.
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then click the Layout menu.
NOTE: The name of the item varies for dierent software programs.
4. Select a binding option from the Two-Sided drop-down list.
5. Click the Print button.
Manually print on both sides (OS X)
NOTE: This feature is available if you install the HP print driver. It might not be available if you are using AirPrint.
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then click the Manual Duplex menu.
NOTE: The name of the item varies for dierent software programs.
4. Click the Manual Duplex box, and select a binding option.
5. Click the Print button.
6. Go to the printer, and remove any blank paper that is in Tray 1.
7. Retrieve the printed stack from the output bin and place it with the printed-side facing down in the input
tray.
8. If prompted, touch the appropriate control panel button to continue.
ENWW Print tasks (OS X) 39
Print multiple pages per sheet (OS X)
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then click the Layout menu.
NOTE: The name of the item varies for dierent software programs.
4. From the Pages per Sheet drop-down list, select the number of pages that you want to print on each sheet.
5. In the Layout Direction area, select the order and placement of the pages on the sheet.
6. From the Borders menu, select the type of border to print around each page on the sheet.
7. Click the Print button.
Select the paper type (OS X)
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then click the Media & Quality menu or the Paper/Quality menu.
NOTE: The name of the item varies for dierent software programs.
4. Select from the Media & Quality or Paper/Quality options.
NOTE: This list contains the master set of options available. Some options are not available on all printers.
●
Media Type: Select the option for the type of paper for the print job.
●
Print Quality: Select the resolution level for the print job.
●
Edge-To-Edge Printing: Select this option to print close to the paper edges.
●
EconoMode: Select this option to conserve toner when printing drafts of documents.
5. Click the Print button.
40 Chapter 4 Print ENWW
Additional print tasks
Go to www.hp.com/support/ljM402, www.hp.com/support/ljM403.
Instructions are available for performing specic print tasks, such as the following:
●
Create and use printing shortcuts or presets
●
Select the paper size, or use a custom paper size
●
Select the page orientation
●
Create a booklet
●
Scale a document to t a specic paper size
●
Print the rst or last pages of the document on dierent paper
●
Print watermarks on a document
ENWW Print tasks (OS X) 41
Store print jobs on the product to print later or print privately
●
Introduction
●
Before you begin
●
Set up the printer for job storage
●
Create a stored job (Windows)
●
Print a stored job
●
Delete a stored job
Introduction
This section provides procedures for creating and printing documents that are stored on the printer. These jobs
can be printed at a later time or printed privately.
Before you begin
The job storage feature has the following requirements:
●
A dedicated USB 2.0 ash drive with at least 16 GB free space must be installed in the rear host USB. This
USB ash drive holds the job storage jobs sent to the printer. Removing this USB ash drive from the
printer disables the job storage feature.
●
If you are using an HP Universal Print Driver (UPD), you must use UPD version 5.9.0 or above.
Set up the printer for job storage
Complete the following processes to enable the printer job storage feature.
Step one: Install the USB ash drive
1. Locate the rear USB port.
NOTE: On some models, the rear USB port is covered. Remove the rear USB port cover before proceeding.
2. Install the USB ash drive into the rear USB port.
The control panel displays a The USB drive will be formatted message.
3. Select OK to complete the procedure.
42 Chapter 4 Print ENWW
Step two: Update the print driver
Update the print driver in Windows
1. Click the Start button, and then click Devices and Printers.
2. Right-click on the name of the HP printer, and then select Printer properties.
3. In the Properties dialog, select the Device Settings tab.
4. Select Update Now, and then click OK. The print driver updates.
The updated print driver will include the Job Storage tab.
Create a stored job (Windows)
Store jobs on the printer for private or delayed printing.
NOTE: The print driver might look dierent than what is shown here, but the steps are the same.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then select Properties or Preferences (the name varies for
dierent software programs).
NOTE: The name of the button varies for dierent software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen app, select Devices, select Print,
and then select the printer.
ENWW Store print jobs on the product to print later or print privately 43
3. Click the Job Storage tab.
4. Select a Job Storage Mode option.
Mode Description PIN protected Job deletion
Proof and Hold Print the rst page of a
document to verify print
quality, and then print the rest
of the document from the
printer control panel
No Automatically after the job is
printed or when job retention
limit is reached.
Personal Job The job does not print until
you request it at the printer
control panel.
Yes (optional) Automatically after the job is
printed or when job retention
limit is reached.
Quick Copy Print the requested number of
copies of a job and store a
copy of the job in the printer
memory so you can print it
again later.
No Manually
Stored Job Store a job on the printer and
allow other users to print the
job at any time.
Yes (optional) Manually
5. To use a custom user name or job name, click the Custom button, and then enter the user name or the job
name.
Select which option to use if another stored job already has that name:
●
Use Job Name + (1-99): Append a unique number to the end of the job name.
●
Replace Existing File: Overwrite the existing stored job with the new one.
6. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button
to print the job.
Print a stored job
Use the following procedure to print a job that is stored in the printer memory.
44 Chapter 4 Print ENWW
1. On the printer control panel, press the OK button.
2. Scroll to and select Job Storage.
3. From the Job Folders list, select a user name. A list of jobs stored under that user name displays.
4. Select the name of the job. If the job is private or encrypted, enter the PIN or password.
5. To adjust the number of copies, select Copies, enter the number of copies, and then press the OK button.
6. Select Print to print the job.
Delete a stored job
When you send a stored job to the printer memory, the printer overwrites any previous jobs with the same user
and job name. If the printer memory is full, the printer control panel displays a No more memory message and
existing stored jobs must be deleted before additional print jobs can be stored.
Use this procedure to delete a job that is stored in the printer memory.
1. On the printer control panel, press the OK button.
2. Scroll to and select Job Storage.
3. From the Job Folders list, select a user name. A list of jobs stored under that user name displays.
4. Select the name of the job. If the job is private or encrypted, enter the PIN or password.
5. Select Delete, and then press the OK button to delete the job.
ENWW Store print jobs on the product to print later or print privately 45
Mobile printing
Introduction
HP oers multiple mobile and ePrint solutions to enable easy printing to an HP printer from a laptop, tablet,
smartphone, or other mobile device. To see the full list and to determine the best choice, go to www.hp.com/go/
LaserJetMobilePrinting.
●
Wi-Fi Direct and NFC Printing (wireless models only)
●
HP ePrint via email
●
HP ePrint software
●
AirPrint
●
Android embedded printing
Wi-Fi Direct and NFC Printing (wireless models only)
Wi-Fi Direct, and NFC (Near Field Communication) printing enable Wi-Fi capable (mobile) devices to make a
wireless network connection directly to the printer without using a wireless router.
Wi-Fi Direct and NFC enable printing from a wireless mobile device without requiring a connection to a network or
the Internet. NFC capabilities enable easy one-to-one print connection for mobile devices using device-to-device
touch.
NOTE: Not all mobile operating systems are currently supported by Wi-Fi Direct and NFC.
Use Wi-Fi Direct to print wirelessly from the following devices:
●
Android mobile devices compatible with the Android embedded print solution
For more information on Wi-Fi Direct printing, go to www.hp.com/go/wirelessprinting.
NFC and Wi-Fi Direct capabilities can be enabled or disabled from the printer’s control panel.
Enable or disable Wi-Fi Direct
Wi-Fi Direct capabilities must be enabled rst from the printer control panel.
1. On the printer control panel, press the OK button.
2. Open the following menus:
●
Network Setup
●
Wi-Fi Direct
●
On/O
3. Select the On menu item. Selecting the O item disables Wi-Fi Direct printing.
46 Chapter 4 Print ENWW
NOTE: In environments where more than one model of the same printer is installed, it might be helpful to
provide each printer a unique Wi-Fi Direct name for easier printer identication for Wi-Fi Direct printing. The Wi-Fi
Direct Name is available by pressing the OK button, and then opening the following menus:
●
Network Setup
●
Wi-Fi Direct
●
Wi-Fi Direct Name
Follow this procedure to change the printer Wi-Fi Direct name using the HP Embedded Web Server (EWS):
Step one: Open the HP Embedded Web Server
1. On the printer control panel, press the OK button. Open the Network Setup menu, and then select Show IP
Address to display the IP address or host name.
2. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on the
printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
If the Web browser displays a There is a problem with this website’s security certicate message when
attempting to open the EWS, click Continue to this website (not recommended).
NOTE: Choosing Continue to this website (not recommended) will not harm the computer while
navigating within the EWS for the HP printer.
Step two: Change the Wi-Fi Direct name
1. Click the Networking tab.
2. On the left navigation pane, click the Wi-Fi Direct Setup link.
3. In the Wi-Fi Direct Name eld, enter the new name.
4. Click Apply.
HP ePrint via email
Use HP ePrint to print documents by sending them as an email attachment to the printer's email address from
any email enabled device.
NOTE: The printer might require a rmware update to use this feature.
To use HP ePrint, the printer must meet these requirements:
●
The printer must be connected to a wired or wireless network and have Internet access.
●
HP Web Services must be enabled on the printer, and the printer must be registered with HP Connected.
Follow this procedure to enable HP Web Services and register with HP Connected:
1. On the printer control panel, press the OK button. Open the Network Setup menu, and then select
Show IP Address to display the IP address or host name.
ENWW Mobile printing 47
2. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
If the Web browser displays a There is a problem with this website’s security certicate message when
attempting to open the EWS, click Continue to this website (not recommended).
NOTE: Choosing Continue to this website (not recommended) will not harm the computer while
navigating within the EWS for the HP printer.
3. Click the HP Web Services tab, and then click Enable. The printer enables Web Services, and then
prints an information page.
The information page contains the printer code necessary to register the HP product at HP Connected.
4. Go to www.hpconnected.com to create an HP ePrint account and complete the setup process.
HP ePrint software
The HP ePrint software makes it easy to print from a Windows or Mac desktop or laptop computer to any HP
ePrint-capable printer. This software makes it easy to nd HP ePrint-enabled printers that are registered to your
HP Connected account. The target HP printer can be located in the oice or at locations across the globe.
●
Windows: After installing the software, open the Print option from within your application, and then select
HP ePrint from the installed printers list. Click the Properties button to congure print options.
●
OS X: After installing the software, select File, Print, and then select the arrow next to PDF (in the bottom
left of the driver screen). Select HP ePrint.
For Windows, the HP ePrint software supports TCP/IP printing to local printers on the network (LAN or WAN) and
that support UPD PostScript®.
Windows and OS X both support IPP printing to LAN or WAN network-connected printers that support ePCL.
Windows and Mac also both support printing PDF documents to public print locations and printing using HP
ePrint via email through the cloud.
Go to www.hp.com/go/eprintsoftware for drivers and information.
NOTE: The HP ePrint software is a PDF workow utility for Mac, and is not technically a print driver.
NOTE: HP ePrint Software does not support USB printing.
AirPrint
Direct printing using Apple’s AirPrint is supported for iOS 4.2 or later and from Mac computers running OS X 10.7
Lion and newer. Use AirPrint to print directly to the printer from an iPad, iPhone (3GS or later), or iPod touch (third
generation or later) in the following mobile applications:
●
Mail
●
Photos
●
Safari
48 Chapter 4 Print ENWW
●
iBooks
●
Select third-party applications
To use AirPrint, the printer must be connected to the same network (sub-net) as the Apple device. For more
information about using AirPrint and about which HP printers are compatible with AirPrint, go to
www.hp.com/go/LaserJetMobilePrinting.
NOTE: Before using AirPrint with a USB connection, verify the version number. AirPrint versions 1.3 and earlier
do not support USB connections.
Android embedded printing
HP's built-in print solution for Android and Kindle enables mobile devices to automatically nd and print to HP
printers that are either on a network or within wireless range for Wi-Fi Direct printing.
The printer must be connected to the same network (sub-net) as the Android device.
The print solution is built into the supported operating systems, so installing drivers or downloading software is
not necessary.
For more information on how to use Android embedded printing and which Android devices are supported, go to
www.hp.com/go/LaserJetMobilePrinting.
ENWW Mobile printing 49
50 Chapter 4 Print ENWW
5 Manage the printer
●
Change the printer connection type (Windows)
●
Advanced conguration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows)
●
Advanced conguration with HP Utility for OS X
●
Congure IP network settings
●
Printer security features
●
Energy-conservation settings
●
HP Web Jetadmin
●
Update the rmware
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljM402, www.hp.com/support/ljM403.
HP's all-inclusive help for the printer includes the following information:
●
Install and congure
●
Learn and use
●
Solve problems
●
Download software and rmware updates
●
Join support forums
●
Find warranty and regulatory information
ENWW 51
Change the printer connection type (Windows)
If you are already using the printer and you wish to change the way it is connected, use the Recongure your HP
Device shortcut on your computer desktop to change the connection. For example, you can recongure the
printer to use a dierent wireless address, to connect to a wired or wireless network, or change from a network
connection to a USB connection. You can change the conguration without inserting the printer CD. After you
select the type of connection you wish to make, the program goes directly to the portion of the printer setup
procedure that needs to change.
52 Chapter 5 Manage the printer ENWW
Advanced conguration with HP Embedded Web Server (EWS) and
HP Device Toolbox (Windows)
Use the HP Embedded Web Server to manage printing functions from a computer instead of the printer control
panel.
●
View printer status information
●
Determine the remaining life for all supplies and order new ones
●
View and change tray congurations
●
View and change the printer control-panel menu conguration
●
View and print internal pages
●
Receive notication of printer and supplies events
●
View and change network conguration
The HP Embedded Web Server works when the printer is connected to an IP-based network. The HP Embedded
Web Server does not support IPX-based printer connections. Internet access is not needed to open and use the
HP Embedded Web Server.
When the printer is connected to the network, the HP Embedded Web Server is automatically available.
NOTE: HP Device Toolbox is software used to connect to the HP Embedded Web Server when the printer is
connected to a computer via USB. It is available only if a full installation was performed when the printer was
installed on a computer. Depending on how the printer is connected, some features might not be available.
NOTE: The HP Embedded Web Server is not accessible beyond the network rewall.
Method one: Open the HP Embedded Web Server (EWS) from the Start menu
1. Click the Start button, and then click the Programs item.
2. Click your HP printer group, and then click the HP Device Toolbox item.
Method two: Open the HP Embedded Web Server (EWS) from a Web browser
1. On the printer control panel, press the OK button. Open the Network Setup menu, and then select Show IP
Address to display the IP address or host name.
2. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on the
printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the Web browser displays a There is a problem with this website’s security certicate message
when attempting to open the EWS, click Continue to this website (not recommended).
Choosing Continue to this website (not recommended) will not harm the computer while navigating within
the EWS for the HP printer.
ENWW Advanced conguration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) 53
Tab or section Description
Home tab
Provides printer, status, and
conguration information.
●
Device Status: Shows the printer status and shows the approximate percent life remaining
of HP supplies.
●
Supplies Status: Shows the approximate percent life remaining of HP supplies. Actual supply
life remaining can vary. Consider having a replacement supply available to install when print
quality is no longer acceptable. The supply does not need to be replaced unless the print
quality is no longer acceptable.
●
Device Conguration: Shows the information found on the printer conguration page.
●
Network Summary: Shows the information found on the printer network conguration
page.
●
Reports: Print the conguration and supplies status pages that the printer generates.
●
Job Storage Log: Shows a summary of all jobs stored in the printer memory.
●
Color Usage Log: Shows a summary of color jobs that the printer has produced.
(Color printers only)
●
Event Log: Shows a list of all printer events and errors.
System tab
Provides the ability to congure the
printer from your computer.
●
Device Information: Provides basic printer and company information.
●
Paper Setup: Change the default paper-handling settings for the printer.
●
Print Quality: Change the default print-quality settings for the printer.
●
Energy Settings: Change the default times for entering Sleep/Auto O mode or automatic
shut down.
●
Job Storage Setup: Congure the job storage settings for the printer.
●
Print Density: Change the print density of contrasts, highlights, midtones, and shadows
●
Paper Types: Congure print modes that correspond to the paper types that the printer
accepts.
●
System Setup: Change the system defaults for the printer.
●
Supply Settings: Change the settings for Cartridge is low alerts and other supplies
information.
●
Service: Perform the cleaning procedure on the printer.
●
Save and Restore: Save the current settings for the printer to a le on the computer. Use
this le to load the same settings onto another printer or to restore these settings to this
printer at a later time.
●
Administration: Set or change the printer password. Enable or disable printer features.
NOTE: The System tab can be password-protected. If this printer is on a network, always
consult with the administrator before changing settings on this tab.
Print tab
Provides the ability to change default
print settings from your computer.
●
Printing: Change the default printer print settings, such as number of copies and paper
orientation. These are the same options that are available on the control panel.
●
PCL5c: View and change the PCL5c settings.
●
PostScript: Turn o or on the Print PS Errors feature.
54 Chapter 5 Manage the printer ENWW
Tab or section Description
Fax tab
(Fax printers only)
●
Receive Options: Congure how the printer handles incoming faxes.
●
Phone Book: Add or delete entries in the fax phone book.
●
Junk Fax List: Set fax numbers to block from sending faxes to the printer.
●
Fax Activity Log: Review recent fax activity for the printer.
Scan tab
(MFP printers only)
Congure the Scan to Network Folder and Scan to E-mail features.
●
Network Folder Setup: Congure folders on the network to which the printer can save a
scanned le.
●
Scan to E-mail Setup: Begin the process to set up the Scan to E-mail feature.
●
Outgoing E-mail Proles: Set an email address that will appear as the “from” address for all
emails sent from the printer.
●
Default SMTP Conguration: Congure the SMTP Server information.
●
E-mail Address Book: Add or delete entries in the email address book.
●
Network Contacts Setup: Congure the printer to connect to a network address book.
●
E-mail Options: Congure a default subject line and body text. Congure default scan
settings for emails.
Networking tab
(Network-connected printers only)
Provides the ability to change network
settings from your computer.
Network administrators can use this tab to control network-related settings for the printer when
it is connected to an IP-based network. It also allows the network administrator to set up Wi-Fi
Direct functionality. This tab does not appear if the printer is directly connected to a computer.
HP Web Services tab Use this tab to set up and use various Web tools with the printer.
ENWW Advanced conguration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) 55
Advanced conguration with HP Utility for OS X
Use the HP Utility to check printer status or to view or change printer settings from your computer.
You can use the HP Utility when the printer is connected with a USB cable or is connected to a TCP/IP-based
network.
Open HP Utility
1. At the computer, open the System Preferences menu, and then click Print & Fax, Print & Scan, or Printers &
Scanners
.
2. Select the printer in the list.
3. Click the Options & Supplies button.
4. Click the Utility tab.
5. Click the Open Printer Utility button.
HP Utility features
The HP Utility toolbar includes these items:
●
Devices: Click this button to show or hide Mac products found by the HP Utility.
●
All Settings: Click this button to return to the HP Utility main view.
●
HP Support: Click this button to open a browser and go to the HP support Web site.
●
Supplies: Click this button to open the HP SureSupply Web site.
●
Registration: Click this button to open the HP registration Web site.
●
Recycling: Click this button to open the HP Planet Partners Recycling Program Web site.
HP Utility consists of pages that you open by clicking in the All Settings list. The following table describes the
tasks that you can perform with HP Utility.
Item Description
Supplies Status Show the printer supplies status and provides links for ordering supplies online.
Device Information Show information about the currently selected printer, including the printer Service ID (if
assigned), the rmware version (FW Version), the Serial Number, and the IP address.
Commands Send special characters or print commands to the printer after the print job.
NOTE: This option is available only after you open the View menu and select the Show
Advanced Options item.
Color Usage
(Color printers only)
Show information about color jobs that the printer has produced.
56 Chapter 5 Manage the printer ENWW
Item Description
File Upload Transfer les from the computer to the printer. You can upload the following types of les:
○
HP LaserJet printer command language (.PRN)
○
Portable document format (.PDF)
○
Postscript (.PS)
○
Text (.TXT)
Power Management Congure the printer economy settings.
Update Firmware Transfer a rmware update le to the printer.
NOTE: This option is available only after you open the View menu and select the Show
Advanced Options item.
HP Connected Access the HP Connected Web site.
Upload Fonts Upload fonts from the computer to the printer.
Message Center Display error events that have occurred with the printer.
Duplex Mode Turn on the automatic two-sided printing mode.
Network Settings
(Network-connected printers only)
Congure the network settings, such as the IPv4 settings, IPv6 settings, Bonjour settings,
and other settings.
Supplies Management Congure how the printer should behave when supplies are nearing the end of their
estimated life.
Trays Conguration Change paper size and type for each of the trays.
Additional Settings Open the HP Embedded Web Server (EWS) for the printer.
NOTE: USB connections are not supported.
Proxy Server Settings Congure a proxy server for the printer.
Basic Fax Settings
(MFP fax models only)
Set up the elds in the fax header and congure how the printer answers incoming calls.
Fax Forwarding
(MFP fax models only)
Set up the printer to send the incoming faxes to a dierent number.
Fax Logs
(MFP fax models only)
View the logs of all faxes.
Fax Speed Dials
(MFP fax models only)
Add fax numbers to the speed dial list.
Junk Fax Blocking
(MFP fax models only)
Store the fax numbers you want to block.
Scan to E-mail
(MFP printers only)
Open the HP Embedded Web Server (EWS) page for conguring settings for scanning to
email.
Scan to Network Folder
(MFP printers only)
Open the HP Embedded Web Server (EWS) page for conguring settings for scanning to a
network folder.
ENWW Advanced conguration with HP Utility for OS X 57
Congure IP network settings
●
Introduction
●
Printer sharing disclaimer
●
View or change network settings
●
Rename the printer on a network
●
Manually congure IPv4 TCP/IP parameters from the control panel
●
Link speed and duplex settings
Introduction
Use the following sections to congure the printer network settings.
Printer sharing disclaimer
HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and
not of the HP printer drivers. Go to Microsoft at www.microsoft.com.
View or change network settings
Use the HP Embedded Web Server to view or change IP conguration settings.
1. Open the HP Embedded Web Server (EWS):
a. On the printer control panel, press the OK button. Open the Network Setup menu, and then select
Show IP Address to display the IP address or host name.
b. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the Web browser displays a There is a problem with this website’s security certicate
message when attempting to open the EWS, click Continue to this website (not recommended).
Choosing Continue to this website (not recommended) will not harm the computer while navigating
within the EWS for the HP printer.
2. Click the Networking tab to obtain network information. Change settings as needed.
Rename the printer on a network
To rename the printer on a network so that it can be uniquely identied, use the HP Embedded Web Server.
1. Open the HP Embedded Web Server (EWS):
a. On the printer control panel, press the OK button. Open the Network Setup menu, and then select
Show IP Address to display the IP address or host name.
58 Chapter 5 Manage the printer ENWW
b. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the Web browser displays a There is a problem with this website’s security certicate
message when attempting to open the EWS, click Continue to this website (not recommended).
Choosing Continue to this website (not recommended) will not harm the computer while navigating
within the EWS for the HP printer.
2. Open the System tab.
3. On the Device Information page, the default printer name is in the Device Description eld. You can change
this name to uniquely identify this printer.
NOTE: Completing the other elds on this page is optional.
4. Click the Apply button to save the changes.
Manually congure IPv4 TCP/IP parameters from the control panel
Use the control-panel menus to manually set an IPv4 address, subnet mask, and default gateway.
1. On the printer control panel, press the OK button.
2. Open the following menus:
●
Network Setup
●
IPv4 Cong Method
●
Manual
3. Use the arrow keys and the OK button to enter the IP address, subnet mask, and default gateway, and then
touch the OK button to save the changes.
Link speed and duplex settings
NOTE: This information applies only to Ethernet networks. It does not apply to wireless networks.
The link speed and communication mode of the print server must match the network hub. For most situations,
leave the printer in automatic mode. Incorrect changes to the link speed and duplex settings might prevent the
printer from communicating with other network devices. To make changes, use the printer control panel.
NOTE: The printer setting must match the setting for the network device (a network hub, switch, gateway,
router, or computer).
NOTE: Making changes to these settings causes the printer to turn o and then on. Make changes only when
the printer is idle.
1. On the printer control panel, press the OK button.
2. Open the following menus:
●
Network Setup
●
Link Speed
ENWW Congure IP network settings 59
3. Select one of the following options:
●
Automatic: The print server automatically congures itself for the highest link speed and
communication mode allowed on the network.
●
10T Full: 10 megabytes per second (Mbps), full-duplex operation
●
10T Half: 10 Mbps, half-duplex operation
●
100TX Full: 100 Mbps, full-duplex operation
●
100TX Half: 100 Mbps, half-duplex operation
●
1000T Full: 1000 Mbps, full-duplex operation
4. Press the OK button. The printer turns o and then on.
60 Chapter 5 Manage the printer ENWW
Printer security features
Introduction
The printer includes several security features to restrict who has access to conguration settings, to secure data,
and to prevent access to valuable hardware components.
●
Assign or change the system password using the HP Embedded Web Server
●
Lock the formatter
Assign or change the system password using the HP Embedded Web Server
Assign an administrator password for access to the printer and the HP Embedded Web Server so that
unauthorized users cannot change the printer settings.
1. Open the HP Embedded Web Server (EWS):
a. On the printer control panel, press the OK button. Open the Network Setup menu, and then select
Show IP Address to display the IP address or host name.
b. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the Web browser displays a There is a problem with this website’s security certicate
message when attempting to open the EWS, click Continue to this website (not recommended).
Choosing Continue to this website (not recommended) will not harm the computer while navigating
within the EWS for the HP printer.
2. On the System tab, click the Administration link in the left navigation pane.
3. In the area labeled Product Security, enter the password in the Password eld.
4. Re-enter the password in the Conrm Password eld.
5. Click the Apply button.
NOTE: Make note of the password and store it in a safe place.
Lock the formatter
The formatter has a slot that you can use to attach a security cable. Locking the formatter prevents someone
from removing valuable components from it.
ENWW Printer security features 61
Energy-conservation settings
●
Introduction
●
Print with EconoMode
●
Set the Sleep/Auto O After setting
●
Set the Shut Down After delay and congure the printer to use 1 watt or less of power
●
Set the Delay Shut Down setting
Introduction
The printer includes several economy features to conserve energy and supplies.
Print with EconoMode
This printer has an EconoMode option for printing drafts of documents. Using EconoMode can use less toner.
However, using EconoMode can also reduce print quality.
HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might
outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer acceptable,
consider replacing the toner cartridge.
NOTE: If this option is not available in your print driver, you can set it using the HP Embedded Web Server.
1. From the software program, select the Print option.
2. Select the printer, and then click the Properties or Preferences button.
3. Click the Paper/Quality tab.
4. Click the EconoMode check box.
Set the Sleep/Auto O After setting
Use the control panel menus to set the amount of idle time before the printer enters sleep mode.
Complete the following procedure to change the Sleep/Auto O After setting:
1. On the printer control panel, press the OK button.
2. Open the following menus:
●
System Setup
●
Energy Settings
●
Sleep/Auto O After
3. Use the arrow keys to select the time for the Sleep/Auto O delay, and then press the OK button.
Set the Shut Down After delay and congure the printer to use 1 watt or less of power
Use the control panel menus to set the amount of time before the printer shuts down.
NOTE: After the printer shuts down, the power consumption is 1 watt or less.
62 Chapter 5 Manage the printer ENWW
Complete the following procedure to change the Shut Down After Delay setting:
1. On the printer control panel, press the OK button.
2. Open the following menus:
●
System Setup
●
Energy Settings
●
Shut Down After
3. Select the time for the Shut Down After delay.
NOTE: The default value is 4 hours.
Set the Delay Shut Down setting
Use the control panel menus to select whether or not the printer delays shutting down after the power button is
pressed.
Complete the following procedure to change the Delay Shut Down setting:
1. On the printer control panel, touch the OK button.
2. Open the following menus:
●
System Setup
●
Energy Settings
●
Delay Shut Down
3. Select one of the delay options:
●
No Delay: The printer shuts down after a period of inactivity determined by the Shut Down After
setting.
●
When Ports Are Active: When this option is selected the printer will not shut down unless all ports are
inactive. An active network link or fax connection will prevent the printer from shutting down.
ENWW Energy-conservation settings 63
HP Web Jetadmin
HP Web Jetadmin is an award-winning, industry-leading tool for eiciently managing a wide variety of networked
HP products, including printers, multifunction printers, and digital senders. This single solution allows you to
remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment —
ultimately increasing business productivity by helping you save time, control costs, and protect your investment.
HP Web Jetadmin upgrades are periodically made available to provide support for specic product features. Go to
www.hp.com/go/webjetadmin for more information.
64 Chapter 5 Manage the printer ENWW
Update the rmware
HP oers periodic printer updates, new Web Services apps, and new features to existing Web Services apps.
Follow these steps to update the printer rmware for a single printer. When you update the rmware, Web
Service apps will update automatically.
There are two supported methods to perform a rmware update on this printer. Use only one of the following
methods to update the printer rmware.
Method one: Update the rmware using the control panel
Use these steps to load the rmware from the control panel (for network-connected printers only), and/or set
the printer to automatically load future rmware updates. For USB-connected printers, skip to method two.
1. Make sure the printer is connected to a wired (Ethernet) or wireless network with an active Internet
connection.
NOTE: The printer must be connected to the internet to update the rmware via a network connection.
2. On the printer control panel, press the OK button to open the Setup menu.
3. Scroll to and open the Service menu, and then open the LaserJet Update menu.
NOTE: If the LaserJet Update option is not listed, use method two.
4. Select Check for Update to check for updates.
NOTE: The printer automatically checks for an update, and if a newer version is detected, the update
process automatically starts.
5. Set the printer to automatically update the rmware when updates become available.
On the printer control panel, press the OK button to open the Setup menu.
Scroll to and open the Service menu, open the LaserJet Update menu, and then select the Manage Updates
menu.
Set the Allow Updates option to YES, and then set the Automatic Check option to ON.
Method two: Update the rmware using the Firmware Update Utility
Use these steps to manually download and install the Firmware Update Utility from HP.com.
NOTE: This method is the only rmware update option available for printers connected to the computer via a
USB cable. It also works for printers connected to a network.
NOTE: You must have a print driver installed in order to use this method.
1. Go to www.hp.com/go/support, click the Drivers & Software link, type the printer name in the search eld,
press the ENTER button, and then select the printer from the list of search results.
2. Select the operating system.
3. Under the Firmware section, locate the Firmware Update Utility.
4. Click Download, click Run, and then click Run again.
5. When the utility launches, select the printer from the drop-down list, and then click Send Firmware.
ENWW Update the rmware 65
NOTE: To print a conguration page to verify the installed rmware version before or after the update
process, click Print Cong.
6. Follow the on-screen instructions to complete the installation, and then click the Exit button to close the
utility.
66 Chapter 5 Manage the printer ENWW
6 Solve problems
●
Customer support
●
Restore the factory-set defaults
●
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel
●
Printer does not pick up paper or misfeeds
●
Clear paper jams
●
Improve print quality
●
Solve wired network problems
●
Solve wireless network problems (wireless models only)
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljM402, www.hp.com/support/ljM403.
HP's all-inclusive help for the printer includes the following information:
●
Install and congure
●
Learn and use
●
Solve problems
●
Download software and rmware updates
●
Join support forums
●
Find warranty and regulatory information
ENWW 67
Customer support
Get telephone support for your country/region
Have the printer name, serial number, date of purchase, and
problem description ready
Country/region phone numbers are on the yer that was in the box
with the printer or at www.hp.com/support/.
Get 24-hour Internet support, and download software utilities and
drivers
www.hp.com/support/ljM402, www.hp.com/support/ljM403
Order additional HP service or maintenance agreements www.hp.com/go/carepack
Register the printer www.register.hp.com
68 Chapter 6 Solve problems ENWW
Restore the factory-set defaults
Restoring the factory-set defaults returns all of the printer and network settings to the factory defaults. It will
not reset the page count, or tray size. To restore the printer to the factory-default settings, follow these steps.
CAUTION: Restoring the factory-set defaults returns all of the settings to the factory defaults, and it also
deletes any pages that are stored in the memory.
1. On the printer control panel, press the OK button.
2. Select Service.
3. Select the Restore Defaults option, and then press the OK button.
The printer automatically restarts.
ENWW Restore the factory-set defaults 69
A “Cartridge is low” or “Cartridge is very low” message displays on
the printer control panel
Cartridge is low: The printer indicates when a toner cartridge level is low. Actual toner cartridge life remaining
may vary. Consider having a replacement available to install when print quality is no longer acceptable. The toner
cartridge does not need to be replaced now.
Continue printing with the current cartridge until redistributing the toner no longer yields acceptable print quality.
To redistribute the toner, remove the toner cartridge from the printer and gently rock the cartridge back and forth
about its horizontal axis. For graphical representation, see cartridge replacement instructions. Reinsert the toner
cartridge into the printer and close the cover.
Cartridge is very low: The printer indicates when the toner cartridge level is very low. Actual toner cartridge life
remaining may vary. Consider having a replacement available to install when print quality is no longer
acceptable. The toner cartridge does not need to be replaced now unless the print quality is no longer
acceptable.
Once an HP toner cartridge has reached Very Low, HP’s Premium Protection Warranty on that toner cartridge has
ended.
Change the “Very Low” settings
You can change the way the printer reacts when supplies reach the Very Low state. You do not have to re-
establish these settings when you install a new toner cartridge.
1. On the printer control panel, press the OK button.
2. Open the following menus:
●
System Setup
●
Supply Settings
●
Black Cartridge or Color Cartridges
●
Very Low Setting
3. Select one of the following options:
●
Select the Continue option to set the printer to alert you that the toner cartridge is very low, but to
continue printing.
●
Select the Stop option to set the printer to stop printing until you replace the toner cartridge.
●
Select the Prompt option to set the printer to stop printing and prompt you to replace the toner
cartridge. You can acknowledge the prompt and continue printing. A customer congurable option on
this printer is "Prompt to Remind Me in 100 pages, 200 pages, 300 pages, 400 pages, or never." This
option is provided as a customer convenience and is not an indication these pages will have
acceptable print quality.
Order supplies
Order supplies and paper
www.hp.com/go/suresupply
70 Chapter 6 Solve problems ENWW
Order through service or support providers Contact an HP-authorized service or support provider.
Order using the HP Embedded Web Server (EWS) To access, in a supported Web browser on your computer, enter the
printer IP address or host name in the address/URL eld. The EWS
contains a link to the HP SureSupply Web site, which provides
options for purchasing Original HP supplies.
ENWW A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel 71
Printer does not pick up paper or misfeeds
Introduction
The following solutions can help solve problems if the printer is not picking up paper from the tray or is picking
up multiple sheets of paper at one time. Either of these situations can result in paper jams.
●
The printer does not pick up paper
●
The printer picks up multiple sheets of paper
The printer does not pick up paper
If the printer does not pick up paper from the tray, try these solutions.
1. Open the printer and remove any jammed sheets of paper. Verify that no torn remnants of paper remain
inside the printer.
2. Load the tray with the correct size of paper for the job.
3. Make sure the paper size and type are set correctly on the printer control panel.
72 Chapter 6 Solve problems ENWW
4. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the
appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the marking on
the tray.
NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or
markings in the tray.
The following images show examples of the paper-size indentations in the trays for various printers. Most
HP printers have markings similar to these.
Figure 6-1 Size markings for Tray 1 or the multipurpose tray
Figure 6-2 Size markings for cassette trays
ENWW Printer does not pick up paper or misfeeds 73
5. Verify that the humidity in the room is within specications for this printer and that paper is being stored in
unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep paper dry.
In high-humidity environments, paper at the top of the stack in the tray can absorb moisture, and it might
have a wavy or uneven appearance. If this happens, remove the top 5 to 10 sheets of paper from the stack.
In low-humidity environments, excess static electricity can cause sheets of paper to stick together. If this
happens, remove the paper from the tray, and ex the stack by holding it at each end and bringing the ends
up to form a U shape. Then, rotate the ends down to reverse the U shape. Next, hold each side of the stack
of paper, and repeat this process. This process releases individual sheets without introducing static
electricity. Straighten the paper stack against a table before returning it to the tray.
Figure 6-3 Technique for exing the paper stack
1
2
6. Check the printer control panel to see if it is displaying a prompt to feed the paper manually. Load paper,
and continue.
7. The rollers above the tray might be contaminated. Clean the rollers with a lint-free cloth dampened with
warm water. Use distilled water, if it is available.
CAUTION: Do not spray water directly on to the printer. Instead, spray water on the cloth or dab the cloth
in water and wring it out before cleaning the rollers.
The following image shows examples of the roller location for various printers.
Figure 6-4 Roller locations for Tray 1 or the multipurpose tray
The printer picks up multiple sheets of paper
If the printer picks up multiple sheets of paper from the tray, try these solutions.
1. Remove the stack of paper from the tray and ex it, rotate it 180 degrees, and ip it over. Do not fan the
paper. Return the stack of paper to the tray.
74 Chapter 6 Solve problems ENWW
NOTE: Fanning the paper introduces static electricity. Instead of fanning the paper, ex the stack by
holding it at each end and bringing the ends up to form a U shape. Then, rotate the ends down to reverse
the U shape. Next, hold each side of the stack of paper, and repeat this process. This process releases
individual sheets without introducing static electricity. Straighten the paper stack against a table before
returning it to the tray.
Figure 6-5 Technique for exing the paper stack
1
2
2. Use only paper that meets HP specications for this printer.
3. Verify that the humidity in the room is within specications for this printer, and that paper is being stored in
unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep paper dry.
In high-humidity environments, paper at the top of the stack in the tray can absorb moisture, and it might
have a wavy or uneven appearance. If this happens, remove the top 5 to 10 sheets of paper from the stack.
In low-humidity environments, excess static electricity can cause sheets of paper to stick together. If this
happens, remove the paper from the tray, and ex the stack as described above.
4. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a dierent package.
ENWW Printer does not pick up paper or misfeeds 75
5. Make sure the tray is not overlled by checking the stack-height markings inside the tray. If it is overlled,
remove the entire stack of paper from the tray, straighten the stack, and then return some of the paper to
the tray.
The following images show examples of the stack-height markings in the trays for various printers. Most
HP printers have markings similar to these. Also make sure that all sheets of paper are below the tabs near
the stack-height marks. These tabs help hold the paper in the correct position as it enters the printer.
Figure 6-6 Stack-height markings
Figure 6-7 Tab for the paper stack
76 Chapter 6 Solve problems ENWW
6. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the
appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the marking on
the tray.
NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or
markings in the tray.
The following images show examples of the paper-size indentations in the trays for various printers. Most
HP printers have markings similar to these.
Figure 6-8 Size markings for Tray 1 or the multipurpose tray
Figure 6-9 Size markings for cassette trays
7. Make sure the printing environment is within recommended specications.
ENWW Printer does not pick up paper or misfeeds 77
Clear paper jams
Introduction
The following information includes instructions for clearing paper jams from the printer.
●
Experiencing frequent or recurring paper jams?
●
Jam locations
●
Clear paper jams in Tray 1
●
Clear paper jams in Tray 2
●
Clear paper jams in Tray 3
●
Clear paper jams in the fuser
●
Clear paper jams in the output bin
●
Clear paper jams in the duplexer
Experiencing frequent or recurring paper jams?
Follow these steps to solve problems with frequent paper jams. If the rst step does not resolve the problem
continue with the next step until you have resolved the problem.
1. If paper has jammed in the printer, clear the jam and then print a conguration page to test the printer.
2. Check that the tray is congured for the correct paper size and type on the printer control panel. Adjust
paper settings if necessary.
a. On the printer control panel, press the OK button.
b. Open the following menus:
●
System Setup
●
Paper Setup
c. Select the tray from the list.
d. Select Paper Type and then select the type of paper that is in the tray.
e. Select Paper Size and then select the size of paper that is in the tray.
3. Turn the printer o, wait 30 seconds, and then turn it on again.
4. Print a cleaning page to remove excess toner from inside the printer.
a. On the printer control panel, press the OK button.
b. Open the following menus:
78 Chapter 6 Solve problems ENWW
●
Service
●
Cleaning Page
c. Load plain letter or A4 paper when you are prompted, and then press the OK button.
A Cleaning message displays on the printer control panel. Wait until the process is complete. Discard
the page that prints.
5. Print a conguration page to test the printer.
a. On the printer control panel, press the OK button.
b. Open the Reports menu.
c. Select Conguration Report.
If none of these steps resolves the problem, the printer might need service. Contact HP customer support.
Jam locations
Jams can occur in these locations:
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3
2
1
1
5
6
3
2
4
1 Output bin
2 Fuser area
3 Tray 3 (optional)
4 Tray 2
Duplexing area (remove Tray 2 for access)
5 Tray 1
6 Toner cartridge area (open the front door for access)
Loose toner might remain in the printer after a jam. This problem typically resolves itself after a few sheets have
been printed.
ENWW Clear paper jams 79
Clear paper jams in Tray 1
Use the following procedure to clear paper jams in Tray 1.
1. Slowly pull the jammed paper out of the printer.
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Clear paper jams in Tray 2
Use the following procedure to check for paper in all possible jam locations related to Tray 2.
1. Remove the tray from the printer.
ETT
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2
2. Remove the paper from the tray, and discard any
damaged paper.
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2
3. Verify that the rear paper guide is adjusted to the
indentation for the correct paper size. If necessary,
pinch the release and move the rear paper guide to
the correct position. It should click into place.
2
11
B5
A4
ENWW Clear paper jams 81
4. Load the paper into the tray. Make sure that the
stack is at at all four corners and that the top of
the stack is below the maximum-height indicators.
2
5. Reinsert and close the tray.
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ACKARD
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6. Press the front-door-release button.
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7. Open the front door.
2
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8. Remove the toner cartridge.
2
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9. Lift the jam-access cover.
ENWW Clear paper jams 83
10. Remove any jammed paper.
11. Install the toner cartridge.
2
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12. Close the front door.
2
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Clear paper jams in Tray 3
Use the following procedure to check for paper in all possible jam locations related to Tray 3.
1. Remove the tray from the printer.
RD
2
1
3
2. Remove the paper from the tray, and discard any
damaged paper.
RD
2
1
3
3. Verify that the rear paper guide is adjusted to the
indentation for the correct paper size. If necessary,
pinch the release and move the rear paper guide to
the correct position. It should click into place.
11
B5
A4
3
ENWW Clear paper jams 85
4. Load the paper into the tray. Make sure that the
stack is at at all four corners and that the top of
the stack is below the maximum-height indicators.
3
5. Reinsert and close the tray.
RD
2
1
3
6. Press the front-door-release button.
3
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7. Open the front door.
3
2
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8. Remove the toner cartridge.
2
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9. Lift the jam-access cover.
ENWW Clear paper jams 87
10. Remove any jammed paper.
11. Install the toner cartridge.
2
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12. Close the front door.
3
2
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Clear paper jams in the fuser
Use the following procedure to check for paper in all possible jam locations in the fuser area.
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1. Press the front-door-release button.
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2. Open the front door.
2
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3. Remove the toner cartridge.
2
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ENWW Clear paper jams 89
4. Lift the jam-access cover.
5. Remove any jammed paper.
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6. Install the toner cartridge.
2
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7. Close the front door.
2
HEWLETT-PACKARD
1
HEWLETT-PACKARD
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ENWW Clear paper jams 91
Clear paper jams in the output bin
Use the following procedure to check for paper in all possible jam locations in the output bin.
1. If paper is visible in the output bin, grasp the
leading edge and remove it.
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2. Open the rear door.
92 Chapter 6 Solve problems ENWW
3. Remove any jammed paper from the rear door
area.
4. Close the rear door.
ENWW Clear paper jams 93
Clear paper jams in the duplexer
Use the following procedure to check for paper in all possible jam locations in the automatic duplexer.
1. Completely remove Tray 2 from the printer.
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2
2. Push the green button to release the duplex pan.
11
3. Remove any jammed paper.
94 Chapter 6 Solve problems ENWW
4. Close the duplex pan.
5. Reinsert Tray 2.
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ACKARD
1
2
ENWW Clear paper jams 95
Improve print quality
Introduction
●
Print from a dierent software program
●
Check the paper-type setting for the print job
●
Check the toner-cartridge status
●
Clean the printer
●
Visually inspect the toner cartridge
●
Check paper and the printing environment
●
Check the EconoMode settings
●
Try a dierent print driver
If the printer is having print-quality problems, try the following solutions in the order presented to resolve the
issue.
Print from a dierent software program
Try printing from a dierent software program. If the page prints correctly, the problem is with the software
program from which you were printing.
Check the paper-type setting for the print job
Check the paper type setting when printing from a software program and the printed pages have smears, fuzzy
or dark print, curled paper, scattered dots of toner, loose toner, or small areas of missing toner.
Check the paper type setting (Windows)
1. From the software program, select the Print option.
2. Select the printer, and then click the Properties or Preferences button.
3. Click the Paper/Quality tab.
4. From the Paper Type drop-down list, click the More... option.
5. Expand the list of Type is: options.
6. Expand the category of paper types that best describes your paper.
7. Select the option for the type of paper you are using, and click the OK button.
8. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button
to print the job.
Check the paper type setting (OS X)
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the printer.
96 Chapter 6 Solve problems ENWW
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then
click the Finishing menu.
4. Select a type from the Media Type drop-down list.
5. Click the Print button.
Check the toner-cartridge status
Check the supplies status page for the following information:
●
Estimated percentage of cartridge life remaining
●
Approximate pages remaining
●
Part numbers for HP toner cartridges
●
Number of pages printed
Use the following procedure to print the supplies status page:
1. On the product control panel, press the OK button.
2. Scroll to the Reports menu, and then press the OK button.
3. Scroll to the Supplies Status option, and then press the OK button to print a report of the status of all
supply items.
4. Check the percent of life remaining for the toner cartridge and if applicable, the status of other replaceable
maintenance parts.
Print quality problems can occur when using a toner cartridge that is at its estimated end of life. The
supplies status page indicates when a supply level is very low. After an HP supply has reached the very low
threshold, HP’s premium protection warranty on that supply has ended.
The toner cartridge does not need to be replaced now unless the print quality is no longer acceptable.
Consider having a replacement available to install when print quality is no longer acceptable.
If you determine that you need to replace a toner cartridge or other replaceable maintenance parts, the
supplies status page lists the genuine HP part numbers.
5. Check to see if you are using a genuine HP cartridge.
A genuine HP toner cartridge has the words “HP” on it, or has the HP logo on it. For more information on
identifying HP cartridges go to www.hp.com/go/learnaboutsupplies.
HP cannot recommend the use of non-HP supplies, either new or remanufactured. Because they are not HP
products, HP cannot inuence their design or control their quality. If you are using a relled or
remanufactured toner cartridge and are not satised with the print quality, replace the toner cartridge with
a genuine HP toner cartridge.
ENWW Improve print quality 97
Clean the printer
Print a cleaning page
During the printing process paper, toner, and dust particles can accumulate inside the printer and can cause print-
quality issues such as toner specks or spatter, smears, streaks, lines, or repeating marks.
Use the following procedure to print a cleaning page.
1. On the printer control panel, press the OK button.
2. Open the following menus:
●
Service
●
Cleaning Page
3. Load plain letter or A4 paper when you are prompted, and then press the OK button.
A Cleaning message displays on the printer control panel. Wait until the process is complete. Discard the
page that prints.
Visually inspect the toner cartridge
Follow these steps to inspect each toner cartridge.
1. Remove the toner cartridge from the printer.
2. Check the memory chip for damage.
3. Examine the surface of the green imaging drum.
CAUTION: Do not touch the imaging drum. Fingerprints on the imaging drum can cause print-quality
problems.
4. If you see any scratches, ngerprints, or other damage on the imaging drum, replace the toner cartridge.
5. Reinstall the toner cartridge, and print a few pages to see if the problem has resolved.
Check paper and the printing environment
Step one: Use paper that meets HP specications
Some print-quality problems arise from using paper that does not meet HP specications.
●
Always use a paper type and weight that this printer supports.
●
Use paper that is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids,
staples, and curled or bent edges.
●
Use paper that has not been previously printed on.
●
Use paper that does not contain metallic material, such as glitter.
●
Use paper that is designed for use in laser printers. Do not use paper that is designed only for use in Inkjet
printers.
●
Use paper that is not too rough. Using smoother paper generally results in better print quality.
98 Chapter 6 Solve problems ENWW
Step two: Check the environment
The environment can directly aect print quality and is a common cause for print-quality or paper-feeding
issues. Try the following solutions:
●
Move the printer away from drafty locations, such as open windows or doors, or air-conditioning vents.
●
Make sure the printer is not exposed to temperatures or humidity outside of printer specications.
●
Do not place the printer in a conned space, such as a cabinet.
●
Place the printer on a sturdy, level surface.
●
Remove anything that is blocking the vents on the printer. The printer requires good air ow on all sides,
including the top.
●
Protect the printer from airborne debris, dust, steam, grease, or other elements that can leave residue
inside the printer.
Step three: Set the individual tray alignment
Follow these steps when text or images are not centered or aligned correctly on the printed page when printing
from specic trays.
1. On the printer control panel, press the OK button.
2. Open the following menus:
●
System Setup
●
Print Quality
●
Adjust Alignment
3. Scroll to and select the tray to adjust, and then press the OK button.
4. Scroll to and select one of the following options:
●
X1 shift
●
X2 shift
●
Y shift
5. Use the arrow keys and the OK button to adjust the alignment.
6. Repeat the previous two steps as necessary to adjust the alignment settings.
7. Press the Back button to return to the Adjust Alignment menu.
8. Scroll to and select Print Test Page.
9. Scroll to and select the tray from which to print.
10. Follow the instructions on the pages that print.
11. Scroll to and select Print Test Page again to verify the results. Make further adjustments if necessary.
ENWW Improve print quality 99
Check the EconoMode settings
HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might
outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer acceptable,
consider replacing the toner cartridge.
NOTE: This feature is available with the PCL 6 print driver for Windows. If you are not using that driver, you can
enable the feature by using the HP Embedded Web Server.
Follow these steps if the entire page is too dark or too light.
1. From the software program, select the Print option.
2. Select the printer, and then click the Properties or Preferences button.
3. Click the Paper/Quality tab, and locate the Print Quality area.
4. If the entire page is too dark, use these settings:
●
Select the 600 dpi option.
●
Select the EconoMode check box to enable it.
If the entire page is too light, use these settings:
●
Select the FastRes 1200 option.
●
Clear the EconoMode check box to disable it.
5. Click the OK button to close the Document Properties dialog box. In the Print dialog, click the OK button to
print the job.
Try a dierent print driver
Try a dierent print driver when printing from a software program and the printed pages have unexpected lines
in graphics, missing text, missing graphics, incorrect formatting, or substituted fonts.
Download any of the following drivers from the HP Web site: www.hp.com/support/ljM402, www.hp.com/
support/ljM403.
HP PCL.6 driver
HP PCL 6 driver
HP PCL-6 driver
●
Provided as the default driver on the printer CD. This driver is automatically installed
unless you select a dierent one.
●
Recommended for all Windows environments
●
Provides the overall best speed, print quality, and printer-feature support for most
users
●
Developed to align with the Windows Graphic Device Interface (GDI) for the best speed
in Windows environments
●
Might not be fully compatible with third-party and custom software programs that are
based on PCL 5
HP UPD PS driver
●
Recommended for printing with Adobe
®
software programs or with other highly
graphics-intensive software programs
●
Provides support for printing from postscript emulation needs, or for postscript ash
font support
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HP UPD PCL 5
●
Recommended for general oice printing in Windows environments
●
Compatible with previous PCL versions and older HP LaserJet printers
●
The best choice for printing from third-party or custom software programs
●
The best choice when operating with mixed environments, which require the printer
to be set to PCL 5 (UNIX, Linux, mainframe)
●
Designed for use in corporate Windows environments to provide a single driver for
use with multiple printer models
●
Preferred when printing to multiple printer models from a mobile Windows computer
HP UPD PCL 6
●
Recommended for printing in all Windows environments
●
Provides the overall best speed, print quality, and printer feature support for most
users
●
Developed to align with Windows Graphic Device Interface (GDI) for best speed in
Windows environments
●
Might not be fully compatible with third-party and custom software programs that are
based on PCL 5
ENWW Improve print quality 101
Solve wired network problems
Introduction
Check the following items to verify that the printer is communicating with the network. Before beginning, print a
conguration page from the printer control panel and locate the printer IP address that is listed on this page.
●
Poor physical connection
●
The computer is using the incorrect IP address for the printer
●
The computer is unable to communicate with the printer
●
The printer is using incorrect link and duplex settings for the network
●
New software programs might be causing compatibility problems
●
The computer or workstation might be set up incorrectly
●
The printer is disabled, or other network settings are incorrect
NOTE: HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating
systems and not of the HP print drivers. For more information, go to Microsoft at www.microsoft.com.
Poor physical connection
1. Verify that the printer is attached to the correct network port using a cable of the correct length.
2. Verify that cable connections are secure.
3. Look at the network port connection on the back of the printer, and verify that the amber activity light and
the green link-status light are lit.
4. If the problem continues, try a dierent cable or port on the hub.
The computer is using the incorrect IP address for the printer
1. Open the printer properties and click the Ports tab. Verify that the current IP address for the printer is
selected. The printer IP address is listed on the printer conguration page.
2. If you installed the printer using the HP standard TCP/IP port, select the box labeled Always print to this
printer, even if its IP address changes.
3. If you installed the printer using a Microsoft standard TCP/IP port, use the hostname instead of the IP
address.
4. If the IP address is correct, delete the printer and then add it again.
The computer is unable to communicate with the printer
1. Test network communication by pinging the network.
a. Open a command-line prompt on your computer.
102 Chapter 6 Solve problems ENWW
●
For Windows, click Start, click Run, type cmd, and then press Enter.
●
For OS X, go to Applications, then Utilities, and open Terminal.
b. Type ping followed by the IP address for your printer.
c. If the window displays round-trip times, the network is working.
2. If the ping command failed, verify that the network hubs are on, and then verify that the network settings,
the printer, and the computer are all congured for the same network.
The printer is using incorrect link and duplex settings for the network
HP recommends leaving these settings in automatic mode (the default setting). If you change these settings, you
must also change them for your network.
New software programs might be causing compatibility problems
Verify that any new software programs are correctly installed and that they use the correct print driver.
The computer or workstation might be set up incorrectly
1. Check the network drivers, print drivers, and the network redirection settings.
2. Verify that the operating system is congured correctly.
The printer is disabled, or other network settings are incorrect
1. Review the conguration page to check the status of the network protocol. Enable it if necessary.
2. Recongure the network settings if necessary.
ENWW Solve wired network problems 103
Solve wireless network problems (wireless models only)
●
Introduction
●
Wireless connectivity checklist
●
The printer does not print after the wireless conguration completes
●
The printer does not print, and the computer has a third-party rewall installed
●
The wireless connection does not work after moving the wireless router or printer
●
Cannot connect more computers to the wireless printer
●
The wireless printer loses communication when connected to a VPN
●
The network does not appear in the wireless networks list
●
The wireless network is not functioning
●
Perform a wireless network diagnostic test
●
Reduce interference on a wireless network
Introduction
Use the troubleshooting information to help resolve issues.
NOTE: To determine whether HP NFC and Wi-Fi Direct printing are enabled on your printer, print a conguration
page from the printer control panel
Wireless connectivity checklist
●
Verify that the network cable is not connected.
●
Verify that the printer and the wireless router are turned on and have power. Also make sure that the
wireless radio in the printer is turned on.
●
Verify that the service set identier (SSID) is correct. Print a conguration page to determine the SSID. If you
are not sure the SSID is correct, run the wireless setup again.
●
With secured networks, verify that the security information is correct. If the security information is
incorrect, run the wireless setup again.
●
If the wireless network is working correctly, try accessing other computers on the wireless network. If the
network has Internet access, try connecting to the Internet over a wireless connection.
●
Verify that the encryption method (AES or TKIP) is the same for the printer as it is for the wireless access
point (on networks using WPA security).
●
Verify that the printer is within the range of the wireless network. For most networks, the printer must be
within 30 m (100 ft) of the wireless access point (wireless router).
●
Verify that obstacles do not block the wireless signal. Remove any large metal objects between the access
point and the printer. Make sure poles, walls, or support columns containing metal or concrete do not
separate the printer and wireless access point.
104 Chapter 6 Solve problems ENWW
●
Verify that the printer is located away from electronic devices that might interfere with the wireless signal.
Many devices can interfere with the wireless signal including motors, cordless phones, security system
cameras, other wireless networks, and some Bluetooth devices.
●
Verify that the print driver is installed on the computer.
●
Verify that you have selected the correct printer port.
●
Verify that the computer and printer connect to the same wireless network.
●
For OS X, verify that the wireless router supports Bonjour.
The printer does not print after the wireless conguration completes
1. Make sure that the printer is turned on and in the ready state.
2. Turn o any third-party rewalls on your computer.
3. Make sure that the wireless network is working correctly.
4. Make sure that your computer is working correctly. If necessary, restart the computer.
5. Verify that you can open the printer HP Embedded Web Server from a computer on the network.
The printer does not print, and the computer has a third-party rewall installed
1. Update the rewall with the most recent update available from the manufacturer.
2. If programs request rewall access when you install the printer or try to print, make sure you allow the
programs to run.
3. Temporarily turn o the rewall, and then install the wireless printer on the computer. Enable the rewall
when you have completed the wireless installation.
The wireless connection does not work after moving the wireless router or printer
1. Make sure that the router or printer connects to the same network that your computer connects to.
2. Print a conguration page.
3. Compare the service set identier (SSID) on the conguration page to the SSID in the printer conguration
for the computer.
4. If the numbers are not the same, the devices are not connecting to the same network. Recongure the
wireless setup for the printer.
Cannot connect more computers to the wireless printer
1. Make sure that the other computers are within the wireless range and that no obstacles block the signal.
For most networks, the wireless range is within 30 m (100 ft) of the wireless access point.
2. Make sure that the printer is turned on and in the ready state.
3. Make sure there are not more than 5 concurrent Wi-Fi Direct users.
4. Turn o any third-party rewalls on your computer.
ENWW Solve wireless network problems (wireless models only) 105
5. Make sure that the wireless network is working correctly.
6. Make sure that your computer is working correctly. If necessary, restart the computer.
The wireless printer loses communication when connected to a VPN
●
Typically, you cannot connect to a VPN and other networks at the same time.
The network does not appear in the wireless networks list
●
Make sure the wireless router is turned on and has power.
●
The network might be hidden. However, you can still connect to a hidden network.
The wireless network is not functioning
1. Make sure that the network cable is not connected.
2. To verify if the network has lost communication, try connecting other devices to the network.
3. Test network communication by pinging the network.
a. Open a command-line prompt on your computer.
●
For Windows, click Start, click Run, type cmd, and then press Enter.
●
For OS X, go to Applications, then Utilities, and open Terminal.
b. Type ping followed by the router IP address.
c. If the window displays round-trip times, the network is working.
4. Make sure that the router or printer connects to the same network that the computer connects to.
a. Print a conguration page.
b. Compare the service set identier (SSID) on the conguration report to the SSID in the printer
conguration for the computer.
c. If the numbers are not the same, the devices are not connecting to the same network. Recongure
the wireless setup for the printer.
Perform a wireless network diagnostic test
From the printer control panel, you can run a diagnostic test that provides information about the wireless
network settings.
1. On the printer control panel, press the OK button.
2. Open the following menus:
●
Self Diagnostics
●
Run Wireless Test
3. Press the OK button to start the test. The printer prints a test page that shows test results.
106 Chapter 6 Solve problems ENWW
Reduce interference on a wireless network
The following tips can reduce interference in a wireless network:
●
Keep the wireless devices away from large metal objects, such as ling cabinets, and other electromagnetic
devices, such as microwaves and cordless telephones. These objects can disrupt radio signals.
●
Keep the wireless devices away from large masonry structures and other building structures. These objects
can absorb radio waves and lower signal strength.
●
Position the wireless router in a central location in line of sight with the wireless printers on the network.
ENWW Solve wireless network problems (wireless models only) 107
108 Chapter 6 Solve problems ENWW
Index
A
accessories
ordering 26
part numbers 26
acoustic specications 11
AirPrint 48
Android devices
printing from 49
B
bin, output
locating 2
browser requirements
HP embedded Web Server 53
C
cartridge
replacing 28
checklist
wireless connectivity 104
cleaning
paper path 98
control panel
locating 2
customer support
online 68
D
defaults, restoring 69
deleting
stored jobs 45
dimensions, printer 9
double-sided printing
Mac 39
Windows 36
drivers, supported 6
duplex printing
Mac 39
duplex printing (double-sided)
settings (Windows) 35
Windows 36
duplexer
clearing jams 94
locating 3
duplexing
manually (Mac) 39
manually (Windows) 36
E
EconoMode setting 62, 100
economy settings 62
electrical specications 11
Embedded Web Server
changing password 61
opening 61
Embedded Web Server (EWS)
features 53
enabling
stored jobs 42
envelopes, loading 24
Explorer, versions supported
HP Embedded Web Server 53
F
factory-set defaults, restoring 69
fuser
clearing jams 88
H
HP Customer Care 68
HP Device Toolbox, using 53
HP Embedded Web Server
changing password 61
opening 61
HP Embedded Web Server (EWS)
features 53
HP ePrint 47
HP ePrint software 48
HP EWS, using 53
HP Utility 56
HP Utility for Mac
Bonjour 56
features 56
HP Utility, Mac 56
HP Web Jetadmin 64
I
interface ports
locating 3
Internet Explorer, versions supported
HP Embedded Web Server 53
J
jams
causes of 78
duplexer 94
fuser 88
locating 79
output bin 92
Tray 1 80
Tray 2 81
Tray 3 85
Jetadmin, HP Web 64
jobs, stored
creating (Windows) 43
deleting 45
enabling 42
printing 44
L
labels
printing (Windows) 36
loading
paper in Tray 1 14
paper in Tray 2 18
paper in Tray 3 21
ENWW Index 109
lock
formatter 61
M
Macintosh
HP Utility 56
maintenance kits
part numbers 26
manual duplex
Mac 39
Windows 36
memory
included 6
memory chip (toner)
locating 28
mobile printing
Android devices 49
mobile printing solutions 6
mobile printing, software supported
8
multiple pages per sheet
printing (Mac) 40
printing (Windows) 36
N
Near Field Communication printing
46
Netscape Navigator, versions
supported
HP embedded Web Server 53
network
password, changing 61
password, setting 61
network duplex settings, changing
59
network installation 52
network link speed settings,
changing 59
network port
locating 3
networks
HP Web Jetadmin 64
installing the printer 52
supported 6
NFC printing 46
O
on/o button, locating 2
online support 68
operating systems (OS)
supported 6
operating systems, supported 6
ordering
supplies and accessories 26
OS (operating system)
supported 6
output bin
clearing jams 92
locating 2
P
pages per minute 6
pages per sheet
selecting (Mac) 40
selecting (Windows) 36
paper
jams 78
loading in Tray 1 14
loading Tray 2 18
loading Tray 3 21
selecting 98
paper jams
locating 79
Tray 1 80
Tray 2 81
Tray 3 85
paper pickup problems
solving 72, 74
paper type
selecting (Windows) 36
paper types
selecting (Mac) 40
paper, ordering 26
part numbers
accessories 26
replacement parts 26
staple cartridges 26
supplies 26
toner cartridge 26
toner cartridges 26
power
consumption 11
power connection
locating 3
power switch, locating 2
power-down delay
setting 63
print drivers, supported 6
print on both sides
Mac 39
manually, Windows 36
Windows 36
printing
stored jobs 44
printing on both sides
settings (Windows) 35
private printing 42
R
rear door
locating 3
replacement parts
part numbers 26
replacing
toner cartridge 28
restoring factory-set defaults 69
S
settings
factory-set defaults, restoring 69
shut down after delay
setting 62
sleep delay
disabling 62
enabling 62
software
HP Utility 56
special paper
printing (Windows) 36
specications
electrical and acoustic 11
staple cartridges
part numbers 26
status
HP Utility, Mac 56
store print jobs 42
stored jobs
creating (Windows) 43
deleting 45
enabling 42
printing 44
storing jobs
with Windows 43
supplies
low threshold settings 70
ordering 26
part numbers 26
replacing toner cartridge 28
110 Index ENWW
status, viewing with HP Utility for
Mac 56
using when low 70
supplies status
checking 97
supplies status page
printing 97
support
online 68
system requirements
HP Embedded Web Server 53
T
technical support
online 68
toner
amount remaining 97
toner cartridge
components 28
low threshold settings 70
part numbers 26
replacing 28
using when low 70
toner cartridges
part numbers 26
transparencies
printing (Windows) 36
Tray 1
jams 80
loading 14
loading envelopes 24
Tray 2
jams 81
loading 18
Tray 3
jams 85
loading 21
trays
capacity 6
included 6
locating 2
troubleshooting
jams 78
network problems 102
paper feed problems 72
wired network 102
wireless network 104
two-sided printing
settings (Windows) 35
U
USB port
locating 3
W
walk-up USB port
locating 2
Web browser requirements
HP Embedded Web Server 53
Web sites
customer support 68
HP Web Jetadmin, downloading
64
weight, printer 9
Wi-Fi Direct Printing 46
wireless network
troubleshooting 104
wireless network interference 107
ENWW Index 111
112 Index ENWW
