INTEGRATED
COLUMN REFRIGERATOR
RS6121SLHE1, RS6121SRHE1, RS7621SLHE1 &
RS7621SRHE1 models
USER GUIDE
NZ AU
3
CONTENTS
Registration
To register your product visit our website: fisherpaykel.com/register
Safety and warnings 4
Prior to installation 9
Product overview 10
Control panel 11
Menu 12
Using the refrigerator 13
Adjusting the shelves and bins 14
Using the water dispenser 16
Wi-Fi connection 17
Accessing the menu 18
Cleaning 19
Troubleshooting 21
Faults 23
Manufacturer’s warranty and service guide 24
Customer care 25
4
SAFETY AND WARNINGS
WARNING!
Electric Shock Hazard
Failure to do so can result in death,
electric shock, fire or injury to persons.
• Read and follow the safety and warnings
outlined in this guide before operating
this appliance.
WARNING!
Tip Hazard
• This product may tip until it is fully
installed. Keep children away and take
care. Failure to follow this advice may
result in injury.
• This appliance is top-heavy and must
be secured to prevent the possibility of
tipping forward.
To ensure that the appliance is stable
under all loading conditions:
• The anti-tip bracket and fittings supplied
must be installed by a professional
installer according to the installation steps
in this guide.
• This product may tip when the anti-tip
bracket is unscrewed. Refer to installation
instructions to safely uninstall the
product.
R600a
This appliance contains flammable
refrigerant isobutane (R600a).
5
READ AND SAVE THIS GUIDE
WARNING!
Read Safety Guide. Failure to follow all guides and rules could cause personal injury or
property damage. When using this appliance, always exercise basic safety precautions
including the following:
Use this appliance only for the intended purpose as described in the user guide and
installation guide of this appliance.
General
z
This appliance is designed for use in a normal domestic (residential) environment.
z
Children should be supervised to ensure that they do not play with the appliance.
z
Children aged 3 to 8 years may load and unload this appliance under supervision.
z
Cleaning and user maintenance shall not be undertaken by children without supervision.
z
This appliance can be used by children aged from 8years and above and persons with
reduced physical, sensory or mental capabilities or lack of experience and knowledge
if they have been given supervision or instruction concerning use of the appliance in a
safe way and understand the hazards involved.
z
The manufacturer’s installation instructions for appliance and cabinetry ventilation must
be followed when installing the appliance.
z
To avoid hazard due to instability of the appliance, it must be fixed in accordance with
installation guide.
z
Keep ventilation openings, in the appliance enclosure or in the built-in structure, clear
of obstruction.
z
Do not use mechanical devices or other means to accelerate the defrosting process,
other than those recommended by the manufacturer.
z
Do not damage the refrigerant circuit. In case of damage to the refrigerant circuit,
ventilate the area by opening all windows.
z
It is hazardous for anyone other than a Fisher & Paykel trained and supported service
technician to service this appliance.
z
The new hose-sets supplied with the appliance are to be used and that old hose-sets
should not be reused.
z
Avoid contact with the moving parts of the ice maker ejector mechanism, and do
not place your fingers on the automatic ice-making mechanism while the appliance
is in operation.
z
It is hazardous for anyone other than an Authorised Service Person to service this
appliance. In Queensland – the authorized Service Person MUST hold a Gas Work
Authorisation for hydrocarbon refrigerants, to carry out Servicing or repairs which
involve the removal of covers.
Installation
z
Ensure that the appliance is secured to prevent tipping forward. Tipping of appliance
can lead to serious injury or death.
z
Connect to potable water supply only.
z
The water connection to your Ice and water appliance must be installed by a qualified
plumber or Fisher & Paykel trained and supported service technician and comply with
all state and local laws.
z
Installation and use MUST comply with all state and local plumbing codes. Check
SAFETY AND WARNINGS
6
SAFETY AND WARNINGS
with your local public works department for plumbing codes. You must follow their
guidelines as you install the water filtration system.
z
Your water filtration system can withstand up to 120psi (827kPa) of water pressure.
z
If a pressure limiting valve is supplied, ensure that it is installed before installing the
water filtration system. DO NOT install if water pressure exceeds 120psi (827kPa).
WARNING!
To reduce the risk associated with choking:
z
DO NOT allow children under 3 years of age to have access to small parts during the
installation of the water filter.
Electrical
z
Do not plug in any other appliance at the same power point as your appliance or use
extension cords or double adapters.
z
When moving your appliance away from the wall, be careful not to roll over or damage
the powercord.
z
When positioning the appliance, ensure the power cord is not trapped or damaged. If
the power cord is damaged, it must only be replaced by your Fisher & Paykel trained
and supported service technician.
z
Do not operate electrical equipment or any other equipment that may produce arcs,
sparks or flames in the area. Contact your Fisher & Paykel trained and supported
service technician immediately to arrange for the appliance to be repaired.
z
Do not use electrical appliances inside the food storage compartments of the appliance,
unless they are of the type recommended by the manufacturer.
z
Do not locate multiple portable socket-outlets or portable power supplies at the rear
of the appliance.
Temperature control
z
This refrigerating appliance is intended to be used at ambient temperatures ranging
from 16°C to 43°C. The appliance performance may be compromised when operating
outside of the temperature range.
z
Once you turn on your appliance for the first time, the cooling system will automatically
cool all compartments to their set temperatures. This will take between 2 – 3 hours.
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The control panel enables you to change and control the temperatures of the
compartments accurately and independently regardless of the temperature or humidity
of the surroundings whether it is summer or winter.
z
We recommend checking the operation of your appliance once every 4 hours for the
first 24 hours.
z
If at any time you notice that the appliance is not cooling properly, call your installer
or Fisher & Paykel trained and supported service technician to verify if the unit is
operating properly. Take immediate steps to prevent food from spoiling by storing in
another appliance or freezer.
z
For common foodstuffs, factory default setting provides the optimum setting for
food care. Storing at temperatures other than settings recommended may impact
the storage life.
z
For storage of general household foods in the most efficient manner, it is recommended
to use the product in the factory configuration supplied. Moving the shelves and bins
will have a minimal impact on efficiency.
Servicing
z
All electrical repairs must be carried out by an adequately trained service technician or
7
qualifiedelectrician.
z
Electrical shock hazard. Assume all parts are live.
z
Disconnect supply before servicing and installation.
z
The LED light cannot be serviced by the user. Contact your Fisher & Paykel Dealer or
Fisher & Paykel trained and supported service technician.
z
For spare parts, please contact Fisher & Paykel Customer Care. Spare parts are
available for all Fisher & Paykel appliances for a minimum period of 10 years from the
date of manufacture.
IMPORTANT!
Your appliance is designed to operate for many years without the need for service
checks. However, if your appliance is malfunctioning, have it attended to by your
Fisher & Paykel trained and supported service technician as soon as possible.
Cleaning
z
If the appliance is left empty for long periods, switch off, defrost, clean, dry, and leave
the door open to prevent mould developing within the appliance.
z
Clean water tanks if they have not been used for 48 hours. Flush the water filter
connected to a water system if water has not been drained for 5 days.
z
Use only soap-based cleaning products. Many commercially available cleaning products
contain solvents that may degrade the plastic components of your refrigerator and
cause them to crack
z
Avoid using anti-bacterial cleaning products on either the interior or exterior
of the cabinet as they may cause rusting of metal components and cracking of
plasticcomponents.
z
Regularly clean accessible draining systems and surfaces that come in contact with food.
Disposal
z
Extreme care must be taken when disposing of your old appliance to avoid hazards:
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The flammable refrigerant gas must be safely removed by a qualified
service technician.
z
The thermal insulation foam in this appliance contains flammable insulation which
can emit gases. Any exposed foam may be highly flammable and must be carefully
treated during disposal.
z
WARNING: Risk of child entrapment. Before you throw away your old refrigerator or
freezer, the doors and panels should be removed and the racks left in place so that
children may not easily climb inside.
z
Consult your local energy authority or local codes as to the best way to dispose of
your old appliance.
z
Your Fisher & Paykel trained and supported service technician will be able
to give advice on environmentally-friendly methods of disposing of your old
appliance or freezer.
z
Remove all packaging and dispose of it responsibly. Recycle items that you can.
SAFETY AND WARNINGS
8
Storing food and drinks
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Only models with 4-star compartment(s) are suitable for the freezing of foodstuffs.
z
Ensure hot foods and beverages are cooled sufficiently before placing them into the
appliance. Hot items may cause other foods to warm to unsafe temperatures.
z
Ensure partially or fully defrosted foods are never re-frozen — cook immediately.
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Consume food items within the recommended storage times. Discard foods that show
sign of spoilage.
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Store perishable foods in the appliance immediately after purchase. Storing at room
temperature increases the rate of deterioration and can allow harmful microbial growth.
z
Store any raw meat or fish in sealed containers to prevent cross-contamination.
z
Immediately clean any drips or spills on surfaces.
z
Do not store explosive substances such as aerosol cans with a flammable propellant in
this appliance.
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Never store volatile or flammable materials in your appliance as they may explode.
z
Do not consume food if it is too cold. Food removed from freezer compartment
may be cold enough to cause damage when brought into contact with bare skin, eg
frozen ice cubes.
z
Opening the door for long periods of time can cause a significant increase of the
temperature in the compartments of the appliance.
z
Never freeze liquids in glass containers. Liquid expands when it freezes and can cause
the container to explode.
z
Never freeze carbonated drinks. They may explode.
IMPORTANT!
If you suspect that the product is not getting cold — items such as ice cream are
melting— remove all perishable food and store in another appliance or cooler to prevent
spoilage. Immediately call for a service technician.
Power failure
z
Do not refreeze frozen foods that have thawed completely.
z
Foods that have defrosted but are still cold may be cooked immediately.
z
Foods that have defrosted and are warmer than 5°C should be discarded.
Information on food care, food modes and special features of refrigerators can be found
in the online user guide and downloaded from www.fisherpaykel.com
SAFETY AND WARNINGS
9
PRIOR TO INSTALLATION
z
The anti-tip bracket and fittings supplied must be fitted to the wall of the finished
enclosure to withstand a 100kg load.
z
Your appliance may include front and rear rollers designed for moving the appliance
forward and backward. Do not move the appliance sideways as this may damage the
rollers or the floor covering / surface.
z
The appliance must be installed by a qualified installer, or Fisher & Paykel trained and
supported service technician to avoid faulty electrical connection and water leaks.
z
All connections for water, electrical power and grounding must comply with local codes
and ordinances and be made by licensed personnel when required.
z
Avoid installation of the appliance/s under a ground fault circuit interrupter (GFCI).
z
Ensure the appliance is installed properly. Improper installation that results in appliance
failure is not covered under the appliance warranty.
Check the cabinetry
z
Check the dimensions — height, width, depth, floor level, finished alcove returns.
z
Ensure that the ventilation openings in the cabinetry are clear of obstruction.
z
For integrated installation, a finished return of solid material is required across the top
and sides of the new or existing alcove.
z
Refer to the ‘Product and Cavity Dimensions’ prior to installation of the appliance.
Check the power supply
z
Ensure that there is a separate power outlet for the appliance.
z
Avoid sharing the power point with other appliances to prevent the appliance from
accidentally switching off.
z
For power requirements, refer to the information on the serial plate. This is located at
the front right-hand side of the drawer when open.
z
Ensure your appliance is properly grounded (earthed).
z
Connect the appliance to electrical supply (220-240V, 50 Hz) with fitted plug and lead.
z
We recommend to use an isolating switch that is easily accessible to the user after the
appliance is installed.
z
Follow all local codes and ordinances when installing this appliance.
Check the water supply (for Ice and Water models only)
z
Ensure that there is a separate water supply connection for the appliance.
z
Your appliance must be installed by a qualified appliance installer as incorrect plumbing
can lead to water leaks.
z
Fisher & Paykel is not liable for damage (including water damage) caused by faulty
installation or plumbing.
Insert hinge limiting pin
z
Before opening the doors, ensure that the appliance is stable.
z
Follow these steps to avoid risks that can cause serious injury or death.
For 90° door swing, a hinge limiting pin is supplied with your appliance. This pin fits in the
boreholes of the top hinge
1 Open door to 90°.
2 Insert the hinge limiting pin vertically into the bore hole. Tap the pin gently if it does
not slide smoothly.
All product information, including product user guides and installation guides, can be
sourced and downloaded from www.fisherpaykel.com
10
PRODUCT OVERVIEW
Features
1 Control panel
2 Adjustable glass shelves
3 Adjustable door shelves
4 Bottle holders
5 Water dispenser
6 Humidity control bins
1
5
4
2
6
6
3
RS7621 illustrated.
11
CONTROL PANEL
1 Menu Press to access product features and settings, or to return to
standby. If the display has been locked, hold for two seconds
to unlock.
2 Display screen Displays product features and settings.
3 Scroll Press to select modes and adjust temperatures. Enables you
to scroll through the menu, features and settings.
4 Select Press to confirm and activate the selected features
and settings.
5 Back Press to go back to the previous menu.
12.0°C
Pantry
3.0°C
Fridge
3
2
4
5
1
12
MENU
TEMPERATURE SET
Select a mode or adjust the temperature.
MAX COLD
Quickly cool down items. that have just been added to the
product. The product will temporarily drop to its coldest
temperature.
WATER DISPENSER
Lock the water dispenser to prevent accidental use.
DOOR ALARM
Mute the door alarm for 20 minutes or until the door is
closed again.
DISPLAY LOCK
Lock the controls to prevent accidental use.
SABBATH MODE
For the Sabbath observant. In Sabbath Mode alarms, lights and
the display will be deactivated for 80 hours.
z
The lights will not turn on when you open the door.
z
The door alarm will not operate.
z
The display will not illuminate.
z
The display will be unresponsive.
SETTINGS
Adjust the appliance settings to suit your preferences or set up a
Wi-Fi connection. Refer to ‘Wi-Fi connection’.
12.0°C
Pantry
3.0°C
Fridge
13
USING THE REFRIGERATOR
3. Press
Fridge
3.0 °C
Fridge
3.0 °C
Fridge
5.0 °C
or
Fridge
3.0 °C
Fridge
3.0 °C
Fridge
5.0 °C
to adjust
the temperature, and press
Fridge
3.0 °C
Fridge
3.0 °C
Fridge
5.0 °C
to confirm.
Press
Fridge
3.0 °C
Fridge
3.0 °C
Fridge
5.0 °C
at any point to exit the
menu.
2.5°C
Fridge
1. Press
Fridge
3.0 °C
Fridge
3.0 °C
Fridge
5.0 °C
or
Fridge
3.0 °C
Fridge
3.0 °C
Fridge
5.0 °C
to select a
compartment, then press
Fridge
3.0 °C
Fridge
3.0 °C
Fridge
5.0 °C
to confirm.
2 to 10°C
Beverage
3.0°C
Fridge
2. Press
Fridge
3.0 °C
Fridge
3.0 °C
Fridge
5.0 °C
or
Fridge
3.0 °C
Fridge
3.0 °C
Fridge
5.0 °C
to select a
mode, then press
Fridge
3.0 °C
Fridge
3.0 °C
Fridge
5.0 °C
to confirm.
1 to 6°C
Fridge
For optimal food care, this product lets you change between three modes to keep everyday
food fresh.
z
Adjust the temperatures for each compartment as required.
z
Select modes for each compartment to suit the food you are storing.
z
Arrange your shelves as desired.
z
Adjust the settings to suit your preferences.
FRIDGE
(1 to 6°C)
For fresh, everyday foods such as fruit and vegetables, dairy products,
meats, seafood, ready-to-eat foods, leftovers, sauces, preserves and drinks.
PANTRY
(11
to 13°C)
For foods that perish quickly at room temperature but are too sensitive to
be stored at normal refrigerator temperatures.
CHILL
(-1.5 to 0°C)
(Lower compartment only.) Store highly perishable meats and seafood up
to three times longer. Also for chilling alcoholic beverages such as beer,
champagne and wine.
14
ADJUSTING THE SHELVES AND BINS
Door shelves
Adjust height or remove.
Shelves slot onto the hooks on
the sides of the door.
Glass shelves
Adjust height or remove as
needed. The shelves hook onto
supports at the rear.
To remove, tilt shelf up to
dislodge it from support, then
pull it out.
To refit, hook the shelf back
onto supports at desired
height.
Bottle holders
Slide to reposition, and unhook
to remove.
15
ADJUSTING THE SHELVES AND BINS
Humidity control bin
Reposition or remove dividers
as needed. Refer to ‘Cleaning’
for removal instructions.
16
USING THE WATER DISPENSER
2. Press
Fridge
3.0 °C
Fridge
3.0 °C
Fridge
5.0 °C
or
Fridge
3.0 °C
Fridge
3.0 °C
Fridge
5.0 °C
to scroll
to WATER DISPENSER, then
press
Fridge
3.0 °C
Fridge
3.0 °C
Fridge
5.0 °C
to lock or unlock the
dispenser.
Beverage
6.0°C
3.0°C
Fridge
Pantry
-18.0°C
Chill
-1.5°C
LOCKED
Dispenser
Water
Dispensing water
Gently press the dispensing
pad with a glass or container.
Pressing harder will not
increase the flow of water.
To stop, simply pull your glass
or container away from the
dispensing pad.
Locking and unlocking the
water dispenser
1. Press
Fridge
3.0 °C
Fridge
3.0 °C
Fridge
5.0 °C
to access the menu.
Temperature
SET
The water dispenser is located on the left side in the top compartment.
Before you first use the water, dispense eight litres of water to flush the dispenser.
When dispensing water for long durations, a time-out period may occur, and an alarm will
sound. Please wait four minutes before dispensing again.
Replacement filters
Replace the water filter when alerted. To fit replacement filter, follow the instructions
supplied with the new filter.
17
Your appliance may be connected to your home wireless network and operated remotely
using the app.
Getting started
z
Ensure your home Wi-Fi network and Bluetooth on your mobile device are turned on.
z
You will be given step-by-step guidance on mobile device.
z
It may take up to 10 minutes to connect your appliance.
1. Press
Fridge
3.0 °C
Fridge
3.0 °C
Fridge
5.0 °C
to access the menu,
then
Fridge
3.0 °C
Fridge
3.0 °C
Fridge
5.0 °C
or
Fridge
3.0 °C
Fridge
3.0 °C
Fridge
5.0 °C
to scroll to
SETTINGS.
Press
Fridge
3.0 °C
Fridge
3.0 °C
Fridge
5.0 °C
to select.
2. Press
Fridge
3.0 °C
Fridge
3.0 °C
Fridge
5.0 °C
or
Fridge
3.0 °C
Fridge
3.0 °C
Fridge
5.0 °C
to scroll to
WI-FI SETUP.
Press
Fridge
3.0 °C
Fridge
3.0 °C
Fridge
5.0 °C
to select.
WI-FI CONNECTION
Connecting to Wi-Fi
3. Follow the prompts on
the display and in the app to
complete setup.
On your mobile device:
1 Download the app from www.fisherpaykel.com/connect
2 Register and create an account.
3 Add your appliance and set up the Wi-Fi connection.
Settings
Wi-Fi
Setup
To complete
connection,
follow the app
instructions
Connect
18
ACCESSING THE MENU
1. Press
Fridge
3.0 °C
Fridge
3.0 °C
Fridge
5.0 °C
to access the menu.
Temperature
SET
2. Press
Fridge
3.0 °C
Fridge
3.0 °C
Fridge
5.0 °C
or
Fridge
3.0 °C
Fridge
3.0 °C
Fridge
5.0 °C
to scroll to the
desired feature and press
Fridge
3.0 °C
Fridge
3.0 °C
Fridge
5.0 °C
to select.
Settings
Door Alarm
ON
3. Adjust as needed and
press
Fridge
3.0 °C
Fridge
3.0 °C
Fridge
5.0 °C
to confirm.
Settings
Door Alarm
OFF
4. Press
Fridge
3.0 °C
Fridge
3.0 °C
Fridge
5.0 °C
at any point to exit
the menu.
Settings
Door Alarm
OFF
12.0°C
Pantry
3.0°C
Fridge
19
CLEANING
Surfaces, shelves and racks
Remove racks, then wipe interior surfaces with a damp cloth and mild detergent. Dry with a
clean, lint-free cloth. Use a small brush to clean difficult to reach spots if needed.
We do not recommend using the following cleaning products as they may cause damage:
z
Plastic or stainless steel scouring pads
z
Abrasive, solvent, household cleaners
z
Acid or alkaline cleaners
z
Hand washing liquids or soap
z
Stainless steel cleaners or polishes
z
Laundry detergents or disinfectants
Door seal
Use a small brush to clean around the door seal as needed.
Toe kick grilles
We recommend cleaning the grille every 6 months, and regularly vacuuming the floor in
front of your appliance to keep ventilation openings clear.
Bins
Bins can be removed for cleaning. Wipe clean with a damp cloth and mild detergent, then
dry with a clean, lint-free cloth.
Water filter
Replace the water filter when alerted. To fit replacement filter, follow instructions supplied
with new filter. Once new filter is fitted, dispense eight litres to flush it, and go to
SETTINGS
to reset the water filter timer.
1. Press
Fridge
3.0 °C
Fridge
3.0 °C
Fridge
5.0 °C
to access the menu,
then
Fridge
3.0 °C
Fridge
3.0 °C
Fridge
5.0 °C
or
Fridge
3.0 °C
Fridge
3.0 °C
Fridge
5.0 °C
to scroll to
SETTINGS.
Press
Fridge
3.0 °C
Fridge
3.0 °C
Fridge
5.0 °C
to select.
2. Press
Fridge
3.0 °C
Fridge
3.0 °C
Fridge
5.0 °C
or
Fridge
3.0 °C
Fridge
3.0 °C
Fridge
5.0 °C
to scroll to
WATER FILTER TIMER RESET.
Press
Fridge
3.0 °C
Fridge
3.0 °C
Fridge
5.0 °C
to select and again to
confirm.
Settings
Water Filter
Timer Reset
20
CLEANING
2. To refit, extend the runners
and place the bin on top.
Slowly push bin onto tabs until
you feel them clip into place.
Removing bins
1. Pull the bin towards you, and
push in tabs on either side to
release bin from runners.
Removing the fixed shelf
Pull the shelf towards you to
release the clips, then lift up to
remove.
21
TROUBLESHOOTING
General use
Why will the product not turn on?
z
No power. Make sure the product is connected to the power supply and switched
on at the wall.
z
Check the circuit breaker, or check if there is a power cut in your home or area. If the
product still won’t turn on, call Customer Care or your Authorised Service Centre.
Why are the controls not working?
z
The product may be in Sabbath Mode. Press and hold
Fridge
3.0 °C
Fridge
3.0 °C
Fridge
5.0 °C
to exit this mode.
Why is the light not working?
z
Product is not switched on. Check it is turned on at the wall or the isolating switch.
z
The product may be in Sabbath Mode. Press and hold
Fridge
3.0 °C
Fridge
3.0 °C
Fridge
5.0 °C
to exit this mode.
z
Light needs to be replaced. Call Customer Care or your Authorised Service Centre.
Why is the product beeping and displaying a code when I open the door?
z
There is a fault. Record the code on the display, and call Customer Care or your
Authorised Service Centre.
Why are the storage compartments too warm?
z
Temperature setting not correct. See ‘Using the refrigerator.’
z
Frequent door openings. Minimise door openings to allow temperature to stabilise.
z
Large number of beverages have been recently added. Take care not to overfill.
Why is the product making unfamiliar noises?
z
Product is not stable or level. Check Installation guide at www.fisherpaykel.com or
call Customer Care or your Authorised Service Centre.
Why is the product warm on the outside?
z
This is normal.
Why is food freezing in the refrigerator?
z
Temperature setting needs to be increased. Refer to ‘Using the refrigerator’.
22
TROUBLESHOOTING
Why is there water in the vegetable bins?
z
Fruit and vegetables can generate moisture and create condensation. Some
condensation is beneficial when storing fruit and vegetables. Wipe out excess
water with a cloth.
Why does the bin not slide in and out smoothly/fully?
z
Packaging is trapped. Check to ensure nothing is trapped behind the tray/bin.
z
Runners not regularly extended. Pull them out to restore full extension. Do not remove
the grease from the runners.
Why is there condensation/ice in the compartment?
z
This is normal during periods of high humidity. Wipe dry with a lint-free cloth.
z
Frequent or too long door openings. Minimise door openings.
z
Door gasket is leaking. Check and clean the door gasket seal.
z
Door not closing tightly. Rearrange items so door can close.
z
Doors not aligned. Call Customer Care or your Authorised Service Centre.
Why is there condensation on the outside of the product?
z
This is normal during periods of high humidity. Wipe dry with a lint-free cloth.
Why is the door not closing?
z
Items in the product are preventing door from closing tightly. Rearrange items so
door can close.
z
Product is not installed correctly. Check Installation guide at www.fisherpaykel.com or
call Customer Care or your Authorised Service Centre.
23
FAULTS
If a fault occurs, there will be 4 rapid beeps and the fault will be displayed on the
control panel.
Record the fault code and contact a Fisher & Paykel trained and supported service
technician in order to repair the fault. You can do this by going online to fisherpaykel.com
or by contacting our Customer Care Centre.
Normal appliance sounds
This product has been designed to have excellent energy ratings and cooling performance.
As a result, it can produce sounds somewhat different to your old appliance.
Low frequency
ticking
This is the valve that controls cooling to each compartment. This noise will only last
for a few seconds at a time.
Fan air flow This product has fans which change speed depending on demand. During cooling
periods, such as after frequent door openings, fans circulate the cold air in the
appliance producing some air-flow sound. This is quite normal.
Cracking or
popping
This may occur when the automatic defrost function is operating.
Running water This is the liquid refrigerant in the system and can be heard
as a boiling or gurgling noise.
Hissing sound
after closing the
door
This is due to the pressure difference between the warm air that has entered the
product, and suddenly cooled, and the outside air pressure.
Humming This is the compressor running and is quite normal.
Other sounds Product is not stable or level.
Bottles or jars rattling on shelves.
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MANUFACTURER’S WARRANTY AND SERVICE GUIDE
To access your Warranty and Service Guide
Scan the QR code with your smartphone to access your warranty and
book a service, refer to your separate warranty and service book or
view online at:
New Zealand
https://www.fisherpaykel.com/nz/help-and-support/warranty-information
Australia
https://www.fisherpaykel.com/au/help-and-support/warranty-information
This product has been designed for use in a domestic (residential) environment. This
product is not designed for any commercial use. Any commercial use by the customer will
affect this products Manufacturer’s Warranty.
For spare parts, please contact Fisher & Paykel Customer Care. Spare parts are available for
all Fisher & Paykel products for a minimum period of 10 years from the date of manufacture.
25
Before you call for service or assistance
Check the things you can do yourself. Refer to your User guide and check:
1 Your product is correctly installed.
2 You are familiar with its normal operation.
3 You have read the ‘Before you call for service or assistance’, ‘Faults’
and ‘Troubleshooting’.
If, after checking these points, you still need assistance or parts, please refer to your nearest
Paykel trained and supported service technician, Customer Care, or contact us through our
website fisherpaykel.com.
In NZ if you need assistance
Call the Fisher & Paykel Customer Care Centre and talk to one of our Customer Care
Consultants.
Toll Free: 0800 372 273
Website: fisherpaykel.com
Postal address:
Fisher & Paykel Appliances New Zealand
PO BOX 58546
Botany
Auckland
In Australia if you need assistance
Call the Fisher & Paykel Customer Care Centre and talk to one of our Customer Care
Consultants.
Toll Free: 1300 650 590
Website: fisherpaykel.com
Postal address:
Fisher & Paykel Appliances Australia
Level 1
1 Eden Park Drive
Macquarie Park
NSW 2113
If you need service
Fisher & Paykel has a network of Fisher & Paykel trained and supported service technicians
that can carry out any service necessary on your appliance. Our Customer Care Centre can
recommend a Fisher & Paykel trained and supported service technician in your area, or you
can book one online at fisherpaykel.com.
If you call, write or contact us via our website please provide:
your name and address, model number, serial number, date of purchase and a complete
description of the problem. This information is needed in order to better respond to your
request for assistance.
Product details can be found inside the product at the bottom right.
CUSTOMER CARE
26
Complete and keep for safe reference:
Model
Serial No.
Purchase Date
Purchaser
Dealer
Suburb
Tow n
Country
CUSTOMER CARE
432417B 01.25
FISHERPAYKEL.COM
© Fisher & Paykel Appliances 2025. All rights reserved.
The models shown in this guide may not be available in all markets
and are subject to change at any time.
The product specifications in this guide apply to the specific products and
models described at the date of issue. Under our policy of continuous product
improvement, these specifications may change at any time.
For current details about model and specification availability in your country,
please go to our website or contact your local Fisher & Paykel dealer.
