LASERJET ENTERPRISE 700 MFP
User Guide
M725zM725dn M725f M725z+
HP LaserJet Enterprise MFP M725
User Guide
Copyright and License
© Copyright 2017 HP Development Company,
L.P.
Reproduction, adaptation, or translation without
prior written permission is prohibited, except as
allowed under the copyright laws.
The information contained herein is subject to
change without notice.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products and
services. Nothing herein should be construed as
constituting an additional warranty. HP shall not
be liable for technical or editorial errors or
omissions contained herein.
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®
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®
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®
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®
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®
is a registered trademark of The Open
Group.
Edition 2, 8/2017
Table of contents
1 Product introduction ................................................................................................................................................................................. 1
Product comparison ................................................................................................................................................................. 2
Product views ............................................................................................................................................................................ 5
Product front-right view ..................................................................................................................................... 5
Product front-left view ........................................................................................................................................ 6
Product input options .......................................................................................................................................... 7
Interface ports ...................................................................................................................................................... 8
Serial number and model number location ..................................................................................................... 9
Control panel ........................................................................................................................................................................... 10
Control-panel layout ......................................................................................................................................... 10
Control-panel Home screen ............................................................................................................................. 10
Control-panel cleaning ..................................................................................................................................... 12
Control-panel help ............................................................................................................................................ 12
Product reports ...................................................................................................................................................................... 14
2 Connect the product and install software .......................................................................................................................................... 17
Connect the product to a computer by using a USB cable and install the software (Windows) ................................ 18
Connect the product to a network by using a network cable and install the software (Windows) .......................... 20
Congure the IP address .................................................................................................................................. 20
Install the software ........................................................................................................................................... 21
Connect the product to a computer by using a USB cable and install the software (Mac OS X) ............................... 22
Connect the product to a network by using a network cable and install the software (Mac OS X) .......................... 23
Congure the IP address .................................................................................................................................. 23
Install the software ........................................................................................................................................... 24
3 Input trays and output bins ................................................................................................................................................................... 27
Supported paper sizes .......................................................................................................................................................... 28
Supported paper types ......................................................................................................................................................... 31
Congure trays ....................................................................................................................................................................... 32
Congure a tray when loading paper ............................................................................................................. 32
Congure a tray to match print job settings ................................................................................................. 32
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Congure a tray by using the control panel .................................................................................................. 32
Alternative letterhead mode ................................................................................................................................................ 33
Tray 1 ....................................................................................................................................................................................... 34
Tray capacity and paper orientation ............................................................................................................... 34
Load Tray 1 ......................................................................................................................................................... 34
Tray 2 and Tray 3 ................................................................................................................................................................... 37
Tray capacity and paper orientation ............................................................................................................... 37
Load Tray 2 and Tray 3 ..................................................................................................................................... 37
500-sheet trays ..................................................................................................................................................................... 40
500-sheet tray capacity and paper orientation ........................................................................................... 40
Load the 500-sheet trays ................................................................................................................................ 40
3,500-sheet high-capacity tray ........................................................................................................................................... 43
3,500-sheet high-capacity input capacity and paper orientation ............................................................. 43
Load the 3,500-sheet high-capacity tray ...................................................................................................... 43
Standard output bin ............................................................................................................................................................... 45
Stapler/stacker (z and z+ models only) .............................................................................................................................. 45
4 Parts, supplies, and accessories .......................................................................................................................................................... 47
Order parts, accessories, and supplies ............................................................................................................................... 48
Toner cartridges ..................................................................................................................................................................... 49
Toner cartridge view .......................................................................................................................................... 49
Toner cartridge information ............................................................................................................................. 50
Recycle toner cartridges .............................................................................................................. 50
Toner-cartridge storage ............................................................................................................... 50
HP policy on non-HP toner cartridges ....................................................................................... 50
Replace the toner cartridges ........................................................................................................................... 51
HP anticounterfeit Web site .................................................................................................................................................. 54
Print when a toner cartridge is at estimated end of life .................................................................................................. 55
Enable or disable the Very Low Settings options from the control panel ..................................................................... 56
Customer self-repair parts ................................................................................................................................................... 57
Accessories .............................................................................................................................................................................. 60
Toner cartridge ....................................................................................................................................................................... 61
Toner-cartridge view ......................................................................................................................................... 61
Toner-cartridge information ............................................................................................................................ 62
Recycle the toner cartridge ......................................................................................................... 62
Toner-cartridge storage ............................................................................................................... 62
HP policy on non-HP toner cartridges ....................................................................................... 62
Replace the toner cartridge ............................................................................................................................. 63
Staples (stapling models only) ............................................................................................................................................. 66
Load staples ....................................................................................................................................................... 66
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5 Print .......................................................................................................................................................................................................... 69
Supported print drivers (Windows) ..................................................................................................................................... 70
HP Universal Print Driver (UPD) ....................................................................................................................... 70
UPD installation modes ............................................................................................................... 71
Change print-job settings (Windows) ................................................................................................................................. 72
Change the settings for all print jobs until the software program is closed ............................................ 72
Change the default settings for all print jobs ............................................................................................... 72
Change the product conguration settings ................................................................................................... 72
Change print-job settings (Mac OS X) ................................................................................................................................. 73
Change the settings for all print jobs until the software program is closed ............................................ 73
Change the default settings for all print jobs ............................................................................................... 73
Change the product conguration settings ................................................................................................... 73
Print tasks (Windows) ............................................................................................................................................................ 74
Use a printing shortcut (Windows) ................................................................................................................. 74
Create printing shortcuts (Windows) .............................................................................................................. 76
Automatically print on both sides (Windows) ............................................................................................... 79
Manually print on both sides (Windows) ........................................................................................................ 81
Print multiple pages per sheet (Windows) .................................................................................................... 83
Select the page orientation (Windows) .......................................................................................................... 85
Select the paper type (Windows) .................................................................................................................... 87
Print the rst or last page on dierent paper (Windows) ........................................................................... 90
Scale a document to t page size (Windows) ............................................................................................... 93
Create a booklet (Windows) ............................................................................................................................. 95
Select staple options (Windows) ..................................................................................................................... 97
Print tasks (Mac OS X) ............................................................................................................................................................ 99
Use a printing preset (Mac OS X) ..................................................................................................................... 99
Create a printing preset (Mac OS X) ................................................................................................................ 99
Automatically print on both sides (Mac OS X) ............................................................................................... 99
Manually print on both sides (Mac OS X) ........................................................................................................ 99
Print multiple pages per sheet (Mac OS X) .................................................................................................. 100
Select the page orientation (Mac OS X) ....................................................................................................... 100
Select the paper type (Mac OS X) ................................................................................................................. 100
Print a cover page (Mac OS X) ....................................................................................................................... 100
Scale a document to t page size (Mac OS X) ............................................................................................. 101
Create a booklet (Mac OS X) ........................................................................................................................... 101
Select staple options (Mac OS X) .................................................................................................................. 102
Additional print tasks (Windows) ...................................................................................................................................... 103
Cancel a print job (Windows) ......................................................................................................................... 103
Select the paper size (Windows) ................................................................................................................... 103
Select a custom paper size (Windows) ........................................................................................................ 103
Print watermarks (Windows) ......................................................................................................................... 104
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Additional print tasks (Mac OS X) ...................................................................................................................................... 105
Cancel a print job (Mac OS X) ......................................................................................................................... 105
Select the paper size (Mac OS X) .................................................................................................................. 105
Select a custom paper size (Mac OS X) ........................................................................................................ 105
Print watermarks (Mac OS X) ......................................................................................................................... 105
Store print jobs on the product .......................................................................................................................................... 107
Create a stored job (Windows) ...................................................................................................................... 107
Create a stored job (Mac OS X) ...................................................................................................................... 109
Print a stored job ............................................................................................................................................. 110
Delete a stored job .......................................................................................................................................... 110
Add a job-separator page (Windows) ............................................................................................................................... 111
Use HP ePrint ........................................................................................................................................................................ 112
Use the HP ePrint software ................................................................................................................................................ 113
Use Apple AirPrint ................................................................................................................................................................ 114
Connect the product to AirPrint .................................................................................................................... 114
Find the product AirPrint name ..................................................................................................................... 114
Print from AirPrint ........................................................................................................................................... 114
Change the AirPrint product name ............................................................................................................... 114
Solve AirPrint problems .................................................................................................................................. 115
Use HP Smart Print (Windows) .......................................................................................................................................... 116
Use easy-access USB printing ........................................................................................................................................... 117
Print easy-access USB documents ............................................................................................................... 118
6 Copy ........................................................................................................................................................................................................ 119
Set new default copy settings ........................................................................................................................................... 120
Make a single copy ............................................................................................................................................................... 121
Make multiple copies ........................................................................................................................................................... 122
Copy a multiple-page original ............................................................................................................................................ 124
Collate a copy job ................................................................................................................................................................. 126
Staple a copy job .................................................................................................................................................................. 128
Copy on both sides (duplex) ............................................................................................................................................... 129
Copy on both sides automatically ................................................................................................................ 129
Copy on both sides manually ........................................................................................................................ 130
Reduce or enlarge a copy image ....................................................................................................................................... 132
Optimize copy quality for text or pictures ........................................................................................................................ 134
Adjust the copy lightness/darkness .................................................................................................................................. 135
Set the paper size and type for copying on special paper ............................................................................................ 137
Use Job Build mode ............................................................................................................................................................. 138
Copy a book .......................................................................................................................................................................... 139
Copy a photo ......................................................................................................................................................................... 141
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7 Scan/send .............................................................................................................................................................................................. 143
Set up scan/send features .................................................................................................................................................. 144
Change default scan/send settings from the product control panel .......................................................................... 146
Send a scanned document to a network folder .............................................................................................................. 148
Send a scanned document to a folder in the product memory ................................................................................... 152
Send a scanned document to a USB ash drive ............................................................................................................. 153
Scan and save the document ........................................................................................................................ 153
Send a scanned document to one or more email addresses ....................................................................................... 156
Use the address book to send email ................................................................................................................................ 159
Add contacts to the address book from the product control panel ........................................................ 159
Send a document to email by using the address book ............................................................................. 161
Scan a photo ......................................................................................................................................................................... 164
8 Fax .......................................................................................................................................................................................................... 167
Congure required fax settings ......................................................................................................................................... 168
Fax Setup Wizard ............................................................................................................................................. 168
Set or verify the date and time ..................................................................................................................... 169
Set or verify the date/time format ............................................................................................................... 169
Congure fax dialing settings ............................................................................................................................................ 170
Congure general fax send settings ................................................................................................................................. 171
Congure fax billing codes ................................................................................................................................................. 172
Congure default options for fax send jobs .................................................................................................................... 173
Congure fax receive settings ........................................................................................................................................... 174
Use a fax printing schedule ................................................................................................................................................ 175
Block incoming faxes ........................................................................................................................................................... 176
Create a blocked-fax list ................................................................................................................................. 176
Delete numbers from the blocked-fax list .................................................................................................. 176
Congure default options for fax receive jobs ................................................................................................................ 177
Fax archiving and forwarding ............................................................................................................................................. 178
Enable fax archiving ........................................................................................................................................ 178
Enable fax forwarding .................................................................................................................................... 178
Create a speed dial list ........................................................................................................................................................ 179
Add a number to an existing speed dial list ..................................................................................................................... 182
Delete a speed dial list ........................................................................................................................................................ 183
Delete a single number from a speed dial list ................................................................................................................. 184
Send a fax by entering numbers manually ...................................................................................................................... 185
Send a fax by using a speed dial ....................................................................................................................................... 187
Search a speed-dial list by name ...................................................................................................................................... 189
Send a fax by using fax address book numbers ............................................................................................................. 190
Search the fax address book ............................................................................................................................................. 192
Cancel a fax ........................................................................................................................................................................... 193
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Use Fax over VoIP networks ............................................................................................................................................... 194
Fax reports ............................................................................................................................................................................ 195
Fax activity log ................................................................................................................................................. 195
Billing code report ........................................................................................................................................... 196
Blocked fax list report ..................................................................................................................................... 196
Speed dial list report ....................................................................................................................................... 196
Fax call report .................................................................................................................................................. 196
9 Manage the product ............................................................................................................................................................................. 197
Congure IP network settings ........................................................................................................................................... 198
Printer sharing disclaimer .............................................................................................................................. 198
View or change network settings ................................................................................................................. 198
Manually congure IPv4 TCP/IP parameters from the control panel ..................................................... 198
Manually congure IPv6 TCP/IP parameters from the control panel ..................................................... 199
HP Embedded Web Server ................................................................................................................................................. 200
Open the HP Embedded Web Server ........................................................................................................... 200
HP Embedded Web Server features ............................................................................................................. 201
Information tab ........................................................................................................................... 201
General tab .................................................................................................................................. 201
Copy/Print tab ............................................................................................................................. 202
Scan/Digital Send tab ................................................................................................................ 202
Fax tab (Fax models only) ......................................................................................................... 203
Troubleshooting tab ................................................................................................................... 204
Security tab ................................................................................................................................. 204
HP Web Services tab .................................................................................................................. 205
Networking tab ........................................................................................................................... 205
Other Links list ............................................................................................................................ 205
HP Utility (Mac OS X) ............................................................................................................................................................ 206
Open HP Utility ................................................................................................................................................ 206
HP Utility features ........................................................................................................................................... 206
Use HP Web Jetadmin software ........................................................................................................................................ 208
Economy settings ................................................................................................................................................................ 209
Print with EconoMode .................................................................................................................................... 209
Optimize speed or energy use ...................................................................................................................... 209
Set sleep mode ................................................................................................................................................ 209
Set the sleep schedule ................................................................................................................................... 210
Product security features ................................................................................................................................................... 212
Security statements ....................................................................................................................................... 212
IP Security ......................................................................................................................................................... 212
Sign in to the product ..................................................................................................................................... 212
Assign a system password ............................................................................................................................ 212
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Encryption support: HP High-Performance Secure Hard Disks ............................................................... 212
Lock the formatter cage ................................................................................................................................. 213
Upgrade the product rmware .......................................................................................................................................... 214
10 Solve problems .................................................................................................................................................................................. 215
Solve problems checklist .................................................................................................................................................... 216
Factors that aect product performance ........................................................................................................................ 218
Restore factory-set defaults .............................................................................................................................................. 219
Control-panel help ............................................................................................................................................................... 220
Paper feeds incorrectly or becomes jammed ................................................................................................................. 221
The product does not pick up paper ............................................................................................................ 221
The product picks up multiple sheets of paper .......................................................................................... 221
The document feeder jams, skews, or picks up multiple sheets of paper ............................................ 221
Prevent paper jams ......................................................................................................................................... 222
Clear jams .............................................................................................................................................................................. 223
Jam locations ................................................................................................................................................... 223
Auto-navigation for clearing jams ................................................................................................................ 223
Clear jams in the document feeder .............................................................................................................. 224
Clear jams in the output-bin area ................................................................................................................. 225
Clear jams in the stapler/stacker .................................................................................................................. 226
Clear staple jams ............................................................................................................................................. 228
Clear jams in Tray 1 ......................................................................................................................................... 231
Clear jams in Tray 2 or Tray 3 ........................................................................................................................ 232
Clear jams in the 500-sheet trays ................................................................................................................ 234
Clear jams in the 3,500-sheet high-capacity tray ..................................................................................... 236
Clear jams from the toner-cartridge area ................................................................................................... 239
Clear jams in the fuser .................................................................................................................................... 242
Clear jams from the duplexer ........................................................................................................................ 244
Change jam recovery ........................................................................................................................................................... 246
Improve print quality ........................................................................................................................................................... 247
Print from a dierent software program .................................................................................................... 247
Set the paper-type setting for the print job ................................................................................................ 247
Check the paper type setting (Windows) ................................................................................ 247
Check the paper type setting (Mac OS X) ................................................................................ 247
Check the toner-cartridge status .................................................................................................................. 248
Print a cleaning page ...................................................................................................................................... 248
Visually inspect the toner cartridge ............................................................................................................. 249
Check paper and the printing environment ................................................................................................ 249
Use paper that meets HP specications ................................................................................. 249
Check the environment ............................................................................................................. 250
Check the EconoMode settings ..................................................................................................................... 250
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Try a dierent print driver .............................................................................................................................. 250
Set the individual tray alignment ................................................................................................................. 251
Improve copy quality ........................................................................................................................................................... 253
Check the scanner glass for dirt or smudges ............................................................................................. 253
Calibrate the scanner ...................................................................................................................................... 255
Check the paper settings ............................................................................................................................... 255
Check the paper size and type conguration ......................................................................... 255
Select the tray to use for the copy ........................................................................................... 255
Check the image-adjustment settings ........................................................................................................ 255
Optimize copy quality for text or pictures ................................................................................................... 255
Edge-to-edge copying .................................................................................................................................... 256
Clean the pickup rollers and separation pad in the document feeder .................................................... 256
Improve scan quality ........................................................................................................................................................... 258
Check the scanner glass for dirt or smudges ............................................................................................. 258
Check the resolution settings ....................................................................................................................... 259
Check the image-adjustment settings ........................................................................................................ 260
Optimize scan quality for text or pictures ................................................................................................... 260
Check the output-quality settings ................................................................................................................ 260
Clean the pickup rollers and separation pad in the document feeder .................................................... 261
Improve fax quality .............................................................................................................................................................. 263
Check the scanner glass for dirt or smudges ............................................................................................. 263
Check the send-fax resolution settings ....................................................................................................... 264
Check the image-adjustment settings ........................................................................................................ 265
Optimize fax quality for text or pictures ...................................................................................................... 265
Check the error-correction settings ............................................................................................................. 265
Send to a dierent fax machine .................................................................................................................... 266
Clean the pickup rollers and separation pad in the document feeder .................................................... 266
Check the t-to-page setting ........................................................................................................................ 267
Check the sender's fax machine ................................................................................................................... 268
The product does not print or it prints slowly ................................................................................................................. 269
The product does not print ............................................................................................................................ 269
The product prints slowly .............................................................................................................................. 269
Solve easy-access USB printing problems ....................................................................................................................... 270
The Retrieve from USB menu does not open when you insert the USB ash drive ............................. 270
The le does not print from the USB ash drive ........................................................................................ 270
The le that you want to print is not listed in the Retrieve from USB menu ......................................... 271
Solve USB connection problems ....................................................................................................................................... 272
Solve wired network problems .......................................................................................................................................... 273
The product has a poor physical connection .............................................................................................. 273
The computer is using the incorrect IP address for the product ............................................................. 273
The computer is unable to communicate with the product ..................................................................... 273
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The product is using incorrect link and duplex settings for the network ............................................... 274
New software programs might be causing compatibility problems ....................................................... 274
The computer or workstation might be set up incorrectly ....................................................................... 274
The product is disabled, or other network settings are incorrect ........................................................... 274
Solve fax problems .............................................................................................................................................................. 275
Checklist for solving fax problems ............................................................................................................... 275
What type of phone line are you using? ................................................................................. 275
Are you using a surge-protection device? .............................................................................. 275
Are you using a phone company voice-messaging service or an answering machine? . 275
Does your phone line have a call-waiting feature? ............................................................... 275
Check fax accessory status ........................................................................................................................... 276
General fax problems ..................................................................................................................................... 276
Use Fax over VoIP networks .......................................................................................................................... 277
Problems with receiving faxes ...................................................................................................................... 278
Problems with sending faxes ........................................................................................................................ 279
Fax error codes ................................................................................................................................................ 280
Fax error messages on the product control panel ..................................................................................... 280
Send-fax messages ................................................................................................................... 282
Receive-fax messages ............................................................................................................... 283
Service settings ............................................................................................................................................... 283
Settings in the Troubleshooting menu ................................................................................... 283
Solve product software problems (Windows) ................................................................................................................. 285
A print driver for the product is not visible in the Printer folder .............................................................. 285
An error message was displayed during the software installation ......................................................... 285
The product is in Ready mode, but nothing prints ..................................................................................... 285
Solve product software problems (Mac OS X) ................................................................................................................. 287
The product name does not appear in the product list in the Print & Fax or the Print & Scan list .... 287
A print job was not sent to the product that you wanted ......................................................................... 287
When connected with a USB cable, the product does not appear in the Print & Fax or the Print &
Scan list after the driver is selected ............................................................................................................. 287
Remove software (Windows) ............................................................................................................................................. 288
Remove the print driver (Mac OS X) .................................................................................................................................. 289
Index ........................................................................................................................................................................................................... 291
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xii ENWW
Product comparison
M725dn
CF066A
M725f
CF067A
M725z
CF068A
M725z+
CF069A
Paper handling Tray 1 (100-sheet capacity)
Tray 2 (250-sheet capacity)
Tray 3 (250-sheet capacity)
Optional 500-sheet tray
Optional 500-sheet tray
with cabinet
Optional 3x500-sheet tray
Optional 3,500-sheet high-
capacity tray
Standard output bin (250-
sheet capacity)
Stacker output bin (500-
sheet capacity)
Automatic duplex printing
In-line 30-page stapler
Connectivity Hi-Speed USB 2.0
10/100/1000 Ethernet LAN
connection with IPv4 and
IPv6
Easy-access USB port, for
printing and scanning
without a computer, and for
upgrading the rmware
Storage 320 GB HP High-
Performance Secure Hard
Disk
Control-panel display Touchscreen control panel
Print Prints 41 pages per minute
(ppm) on A4-size paper and
40 ppm on Letter-size paper
Easy-access USB printing
(no computer required)
Fax HP LaserJet Analog Fax
Accessory 500
Copy and Scan Copies and scans 41 pages
ppm on A4-size originals
and 40 ppm on Letter-size
originals
Resolution is 600 x 300
pixels per inch (ppi)
2 Chapter 1 Product introduction ENWW
M725dn
CF066A
M725f
CF067A
M725z
CF068A
M725z+
CF069A
100-page document feeder
with automatic duplex
copying and scanning
Easy-access USB copying
and scanning (no computer
required)
Color or monochrome
scanning
Digital Send Send to E-mail and Save to
Network Folder
Supported operating
systems
1
Windows XP SP2 or later,
32-bit
NOTE: Microsoft retired
mainstream support for
Windows XP in April 2009.
HP will continue to provide
best-eort support for the
discontinued XP operating
system.
Windows XP SP2 or later,
64-bit (print driver only, not
supported by the software
installer)
NOTE: Microsoft retired
mainstream support for
Windows XP in April 2009.
HP will continue to provide
best-eort support for the
discontinued XP operating
system.
Windows Vista, 32-bit and
64-bit
NOTE: Windows Vista
Starter is not supported by
the software installer or the
print driver.
Windows 7, 32-bit and 64-
bit
Windows 8, 32-bit and 64-
bit
Windows 2003 Server SP1
or later, 32-bit and 64-bit
NOTE: The software
installer does not support
the 64-bit version, but the
print driver supports it.
Windows Server 2008, 32-
bit and 64-bit
ENWW Product comparison 3
M725dn
CF066A
M725f
CF067A
M725z
CF068A
M725z+
CF069A
Windows Server 2008 R2,
64-bit
Mac OS X 10.6, 10.7, and
10.8
1
The list of supported operating systems applies to the Windows PCL 6, PCL 5, PS, and Mac print drivers and to the in-box software
installation CD. For a current list of supported operating systems, go to www.hp.com/go/ljMFPM725_software.
4 Chapter 1 Product introduction ENWW
Product views
Product front-right view
11
12
13
1 Document-feeder cover
2 Document-feeder input tray
3 Document-feeder output bin
4 Stapler/stacker output bin
5 Toner-cartridge door
6 Cartridge-door-release button
7 Formatter (contains the interface ports)
8 Tray 1
9 Right-side access door
10 Handles for lifting the product
11 Tray 3
12 Tray 2
13 On/o button
ENWW Product views 5
Product front-left view
7
8
9
6
5
4
3
1 Control-panel display
2 Hardware-integration pocket (for connecting third-party devices)
3 Handles for lifting the product
4 Power connection
5 Duplexer
6 Fuser jam-access cover
7 Upper-left door
8 Stapler door
9 Easy-access USB port
6 Chapter 1 Product introduction ENWW
Product input options
M725f M725z M725z+
M725f M725z M725z+
1 1x500-sheet feeder 3x500-sheet feeder 3,500-sheet high-capacity input tray
2 1x500-sheet feeder with cabinet
ENWW Product views 7
Interface ports
1 Fax port
2 Foreign interface harness (for connecting third-party devices)
3 Local area network (LAN) Ethernet (RJ-45) network port
4 Hi-Speed USB 2.0 printing port
5 USB port for connecting external USB devices
8 Chapter 1 Product introduction ENWW
Serial number and model number location
The serial number and model number are listed on an identication label located on the back of the product. The
serial number contains information about the country/region of origin, the product version, production code, and
the production number of the product.
Model name Model number
M725dn CF066A
M725f CF067A
M725z CF068A
M725z+ CF069A
ENWW Product views 9
Control panel
Control-panel layout
Access Preset job options for
commonly used jobs
Make copies from an original
document
Send a document to one or more
fax numbers
Send a document as an
attachment to an e-mail
Save the scanned job to a USB
storage device
Send a document to a folder on
the network
Copies:
1
Quick Sets
Fax
Save to USB
Copy
E–mail
Save to Network Folder
Save to Device Memory Retrieve from Device Memory
Ready
Sign In
Start Copy
1
2
3 4
1 Easy-access USB port For easy-access USB printing, scanning documents to a USB ash drive, and upgrading rmware
NOTE: This port is on the side of the control panel.
2 Hardware-integration
pocket
For connecting third-party devices
3 Color touchscreen display For conguring and managing product features
4 Home button For returning to the product Home screen at any time
NOTE: This button is on the side of the control panel. Touching the Home icon near the button has no
eect.
Control-panel Home screen
The Home screen provides access to the product features and indicates the current status of the product.
You can return to the Home screen at any time by pressing the Home button on the right side of the product
control panel. You can also touch the Home button in the upper-left corner of most screens.
NOTE: HP regularly updates features that are available in the product rmware. To take advantage of the most
current features, upgrade the product rmware. To download the most recent rmware upgrade le, go to
www.hp.com/go/ljMFPM725_rmware.
NOTE: The features that appear on the Home screen can vary, depending on the product conguration.
10 Chapter 1 Product introduction ENWW
Access Preset job options for
commonly used jobs
Make copies from an original
document
Send a document to one or more
fax numbers
Send a document as an
attachment to an e-mail
Save the scanned job to a USB
storage device
Send a document to a folder on
the network
Copies:
1
Quick Sets
Fax
Save to USB
Copy
E–mail
Save to Network Folder
Save to Device Memory
Retrieve from Device Memory
Ready
Sign In
Start Copy
7 8 9 10
11
12
13
2
1
4 3
6
5
1 Refresh button Touch the Refresh button to clear changes and restore the default settings.
2 Sign In or Sign Out button Touch the Sign In button to access secured features.
Touch the Sign Out button to sign out of the product if you have signed in for access to secured
features. After you sign out, the product restores all options to the default settings.
3 HP logo or Home button
On any screen other than the Home screen, the HP logo changes to a Home button. Touch the
Home button to return to the Home screen.
4 Stop button Touch the Stop button to pause the current job. The Job Status screen opens, and then you can cancel
or continue the job.
5 Start button Touch the Start button to start a copy job.
6 Product status The status line provides information about the overall product status.
7 Language Selection
button
Touch the Language Selection button to select the language for the control-panel display.
8 Sleep button Touch the Sleep button to put the product into Sleep mode.
9 Network button Touch the Network button to nd information about the network connection.
10 Help button Touch the Help button to open the embedded help system.
11 Copies eld The Copies eld indicates the number of copies that the product is set to make.
ENWW Control panel 11
12 Scroll bar Touch the up or down arrows on the scroll bar to see the complete list of available features.
13 Features Depending on the product conguration, the features that appear in this area can include any of the
following items:
●
Quick Sets
●
Copy
●
E-mail
●
Fax (for products that have fax installed)
●
Save to USB
●
Save to Network Folder
●
Save to Device Memory
●
Retrieve from USB
●
Retrieve from Device Memory
●
Job Status
●
Supplies
●
Trays
●
Administration
●
Device Maintenance
Control-panel cleaning
Clean the control panel with a soft, lint-free cloth. Do not use paper towels or tissues because they are abrasive
and could damage the screen. If necessary to remove stubborn debris, moisten the cloth with water or glass
cleaner.
Control-panel help
The product has a built-in Help system that explains how to use each screen. To open the Help system, touch the
Help button in the upper-right corner of the screen.
For some screens, the Help opens to a global menu where you can search for specic topics. You can browse
through the menu structure by touching the buttons in the menu.
For screens that contain settings for individual jobs, the Help opens to a topic that explains the options for that
screen.
If the product alerts you of an error or warning, touch the Error button or the Warning button to open a
message that describes the problem. The message also contains instructions to help solve the problem.
You can print or view a report of the complete Administration menu so you can more easily navigate to the
individual settings you need.
12 Chapter 1 Product introduction ENWW
1. From the Home screen on the product control panel, scroll to and touch the Administration button.
2. Open the following menus:
●
Reports
●
Conguration/Status Pages
3. Select the Administration Menu Map option.
4. Touch the Print button to print the report. Touch the View button to view the report.
ENWW Control panel 13
Product reports
Product reports provide details about the product and its current conguration. Use the following procedure to
print or view the reports:
1. From the Home screen on the product control panel, scroll to and touch the Administration button.
2. Open the Reports menu.
3. Select one of the report categories:
●
Conguration/Status Pages
●
Fax Reports (fax models only)
●
Other Pages
4. Select the name of the report you want to review, and then touch the Print button to print it or touch the
View button to review the settings on the control-panel display.
NOTE: Some pages do not have the View option.
Table 1-1 Reports menu
First level Second level Description
Conguration/Status Pages Administration Menu Map Shows the structure of the Administration menu.
How to Connect Page Shows the IP address, the host name, and the
MAC address for the product if it is connected to
a network. If applicable, it also shows the HP
ePrint address and the Airprint address.
Current Settings Page Shows the current settings for each option in the
Administration menu.
Conguration Page Shows the product settings and installed
accessories.
Supplies Status Page Shows the approximate remaining life for the
supplies; reports statistics on total number of
pages and jobs processed, serial number, page
counts, and maintenance information.
HP provides approximations of the remaining life
for the supplies as a customer convenience. The
actual remaining supply levels might be dierent
than the approximations provided.
Usage Page Shows a count of all paper sizes that have
passed through the product; lists whether they
were simplex or duplex, and reports the page
count.
File Directory Page Shows the le name and folder name for les
that are stored in the product memory.
Web Services Status Page Shows the detected Web Services for the
product.
14 Chapter 1 Product introduction ENWW
Table 1-1 Reports menu (continued)
First level Second level Description
Fax Reports Fax Activity Log Contains a list of the faxes that have been sent
from or received by this product.
Billing Codes Report A list of billing codes that have been used for
outgoing faxes. This report shows how many
sent faxes were billed to each code.
Blocked Fax List A list of phone numbers that are blocked from
sending faxes to this product.
Speed Dial List Shows the speed dials that have been set up for
this product.
Fax Call Report A detailed report of the last fax operation, either
sent or received.
Other Pages PCL Font List Prints the available PCL fonts.
PS Font List Prints the available HP postscript level 3
emulation fonts.
ENWW Product reports 15
16 Chapter 1 Product introduction ENWW
2 Connect the product and install software
●
Connect the product to a computer by using a USB cable and install the software (Windows)
●
Connect the product to a network by using a network cable and install the software (Windows)
●
Connect the product to a computer by using a USB cable and install the software (Mac OS X)
●
Connect the product to a network by using a network cable and install the software (Mac OS X)
ENWW 17
Connect the product to a computer by using a USB cable and install
the software (Windows)
This product supports a USB 2.0 connection. Use an A-to-B type USB cable. HP recommends using a cable that is
no longer than 2 m (6.5 ft).
CAUTION: Do not connect the USB cable until the installation software prompts you to connect it.
1. Close all open programs on the computer.
2. Verify the product is in the Ready state.
NOTE: When the product is connected with a USB cable, the software installation process requires that
the product is turned on and in the Ready state. Congure the following setting so the product wakes from
Sleep mode during the software installation process and whenever it receives a print job:
a. From the Home screen on the product control panel, scroll to and touch the Administration button.
b. Open the following menus:
●
General Settings
●
Energy Settings
●
Sleep Timer Settings
c. In the Wake/Auto On to These Events list, select the All events option, and then touch the Save button.
3. Install the software from the CD, and follow the on-screen instructions.
4. When prompted, select the Directly connect to this computer using USB cable option, and then click the
Next button.
5. When the software prompts you, connect the USB cable to the product and the computer.
18 Chapter 2 Connect the product and install software ENWW
6. At the end of the installation, click the Finish button, or click the More Options button to install more
software or congure basic digital sending features for the product.
7. Print a page from any program to make sure that the software is correctly installed.
ENWW Connect the product to a computer by using a USB cable and install the software (Windows) 19
Connect the product to a network by using a network cable and
install the software (Windows)
Congure the IP address
1. Make sure the product is turned on and that the Ready message displays on the product control-panel
display.
2. Connect the network cable to the product and to the network.
3. Wait for 60 seconds before continuing. During this time, the network recognizes the product and assigns an
IP address or host name for the product.
4. From the Home screen on the product control panel, touch the Network button to identify the product IP
address or host name.
If the Network button is not visible, you can nd the IP address or host name by printing a conguration
page.
a. From the Home screen on the product control panel, scroll to and touch the Administration button.
b. Open the following menus:
●
Reports
●
Conguration/Status Pages
●
Conguration Page
c. Touch the View button to view the information on the control panel, or touch the Print button to print
the pages.
20 Chapter 2 Connect the product and install software ENWW
d. Find the IP address on the Jetdirect page.
Jetdirect Page
HP Color LaserJet
Page 1
5. IPv4: If the IP address is 0.0.0.0, or 192.0.0.192, or 169.254.x.x, you must manually congure the IP
address. Otherwise, the network conguration was successful.
IPv6: If the IP address begins with "fe80:", the product should be able to print. If not, you must manually
congure the IP address.
Install the software
1. Close all programs on the computer.
2. Install the software from the CD.
3. Follow the on-screen instructions.
4. When prompted, select the Connect through a wired network option.
5. From the list of available products, select the one that has the correct IP address. If the product is not listed,
manually enter the product's IP Address, Host Name, or Hardware Address.
6. At the end of the installation, click the Finish button, or click the More Options button to install more
software or congure basic digital sending features for the product.
7. Print a page from any program to make sure that the software is correctly installed.
ENWW Connect the product to a network by using a network cable and install the software (Windows) 21
Connect the product to a computer by using a USB cable and install
the software (Mac OS X)
This product supports a USB 2.0 connection. Use an A-to-B type USB cable. HP recommends using a cable that is
no longer than 2 m (6.5 ft).
1. Connect the USB cable to the product and the computer.
2. Verify the product is in the Ready state.
NOTE: When the product is connected with a USB cable, the software installation process requires that
the product is turned on and in the Ready state. Congure the following setting so the product wakes from
Sleep mode during the software installation process and whenever it receives a print job:
a. From the Home screen on the product control panel, scroll to and touch the Administration button.
b. Open the following menus:
●
General Settings
●
Energy Settings
●
Sleep Timer Settings
c. In the Wake/Auto On to These Events list, select the All events option, and then touch the Save button.
3. Install the software from the CD.
4. Click the product icon, and follow the on-screen instructions.
5. Click the Close button.
6. Print a page from any program to make sure that the software is correctly installed.
22 Chapter 2 Connect the product and install software ENWW
Connect the product to a network by using a network cable and
install the software (Mac OS X)
Congure the IP address
1. Make sure the product is turned on and that the Ready message displays on the product control-panel
display.
2. Connect the network cable to the product and to the network.
3. Wait for 60 seconds before continuing. During this time, the network recognizes the product and assigns an
IP address or host name for the product.
4. From the Home screen on the product control panel, touch the Network button to identify the product IP
address or host name.
If the Network button is not visible, you can nd the IP address or host name by printing a conguration
page.
a. From the Home screen on the product control panel, scroll to and touch the Administration button.
b. Open the following menus:
●
Reports
●
Conguration/Status Pages
●
Conguration Page
c. Touch the View button to view the information on the control panel, or touch the Print button to print
the pages.
ENWW Connect the product to a network by using a network cable and install the software (Mac OS X) 23
d. Find the IP address on the Jetdirect page.
Jetdirect Page
HP Color LaserJet
Page 1
5. IPv4: If the IP address is 0.0.0.0, or 192.0.0.192, or 169.254.x.x, you must manually congure the IP
address. Otherwise, the network conguration was successful.
IPv6: If the IP address begins with "fe80:", the product should be able to print. If not, you must manually
congure the IP address.
Install the software
1. Close all programs on the computer.
2. Install the software from the CD.
3. Click the product icon, and follow the on-screen instructions.
4. Click the Close button when the installation is complete.
NOTE: Complete the following steps after completing the printing-system software installation only if you
did not add a printer when running the installer.
5. At the computer, open the Apple menu, click the System Preferences menu, and then click the Print &
Fax icon or the Print & Scan icon.
6. Click the plus symbol (+).
7. Use either Bonjour (default browser) or IP Printing for the network connection.
NOTE: Bonjour is the easiest and best method to use if the product is installed on your local network.
IP Printing must be used if the product is located outside the Bonjour link-local space on a larger network.
If you are using Bonjour, complete the following steps:
24 Chapter 2 Connect the product and install software ENWW
a. Click the Default Browser tab.
b. Select the product from the list. The software veries that the product is connected to the network.
The Print Using eld is automatically populated with the correct PPD for the product.
NOTE: If you are on a network that has more than one product, print a conguration page and
match the Bonjour Printer Name to the name on the list to identify the product that you are installing.
NOTE: If the product does not appear in the list, verify that the product is on and connected to the
network, then try turning the product o and then on again. If the product PPD is not in the Print
Using drop-down list, turn the computer o and then on again, and then restart the setup process.
c. Click the Add button to complete the setup process.
If you are using the IP Printing method, complete the following steps:
a. Click the IP Printer tab.
b. Choose HP Jet Direct – Socket from the Protocol drop-down menu. This is the recommended setting
for HP products.
c. Type the IP address into the Address eld on the add printer screen.
d. The Name, Location, and Print Using information are automatically lled in. If the product PPD is not in
the Print Using eld, turn the computer o and then on again, and then restart the setup process.
ENWW Connect the product to a network by using a network cable and install the software (Mac OS X) 25
26 Chapter 2 Connect the product and install software ENWW
Supported paper sizes
NOTE: To obtain the best results, select the correct paper size and type in the print driver before printing.
Table 3-1 Supported paper sizes
Size and dimensions Tray 1 Tray 2 Tray 3
Optional
500-sheet
trays
3,500-sheet high-
capacity tray
Automatic
duplex printing
Letter
279 x 216 mm (11 x 8.5 in)
Letter Rotated
216 x 279 mm (8.5 x 11 in)
Legal
216 x 356 mm (8.5 x 14 in)
Executive
267 x 184 mm (10.5 x 7.3 in)
Statement
216 x 140 mm (8.5 x 5.5 in)
Ocio 8.5 x 13
216 x 330 mm (8.5 x 13 in)
11 x 17
279 x 432 mm (11 x 17 in)
12 x 18
305 x 457 mm (12 x 18 in)
3 x 5
76 x 127 mm (3 x 5 in)
4 x 6
102 x 152 mm (4 x 6 in)
5 x 7
127 x 178 mm (5 x 7 in)
5 x 8
127 x 203 mm (5 x 8 in)
A3
297 x 420 mm (11.7 x 16.5 in)
A4
297 x 210 mm (11.7 x 8.3 in)
28 Chapter 3 Input trays and output bins ENWW
Table 3-1 Supported paper sizes (continued)
Size and dimensions Tray 1 Tray 2 Tray 3
Optional
500-sheet
trays
3,500-sheet high-
capacity tray
Automatic
duplex printing
A4 Rotated
210 x 297 mm (8.3 x 11.7 in)
A5
210 x 148 mm (8.3 x 5.8 in)
A6
105 x 148 mm (4.1 x 5.8 in)
RA3
305 x 430 mm (12 x 17 in)
RA4
215 x 305 mm (8.5 x 12.0 in)
SRA4
225 x 320 mm (8.9 x 12 in)
B4 (JIS)
257 x 364 mm (10.1 x 14.3 in)
B5 (JIS)
257 x 182 mm (10.1 x 7.2 in)
B6 (JIS)
128 x 182 mm (5.0 x 7.2 in)
10 x 15 cm
102 x 152 mm (4 x 6 in)
216 x 343 mm (8.5 x 14 in)
Ocio 216 x 347
216 x 347 mm (8.5 x 13.7 in)
8K 270 x 390 mm
270 x 390 mm (10.6 x 15.4 in)
16K 195 x 270 mm
270 x 195 mm (10.6 x 7.7 in)
8K 260 x 368 mm
260 x 368 mm (10.2 x 14.5 in)
16K 184 x 260 mm
260 x 184 mm (10.2 x 7.2 in)
ENWW Supported paper sizes 29
Table 3-1 Supported paper sizes (continued)
Size and dimensions Tray 1 Tray 2 Tray 3
Optional
500-sheet
trays
3,500-sheet high-
capacity tray
Automatic
duplex printing
8K 273 x 394 mm
273 x 394 mm (10.8 x 16 in)
16K 197 x 273 mm
273 x 197 mm (10.8 x 7.8 in)
Postcard (JIS)
100 x 148 mm (3.9 x 5.8 in)
D Postcard (JIS)
148 x 200 mm (5.8 x 7.9 in)
Envelope #9
98 x 225 mm (3.9 x 8.9 in)
Envelope #10
105 x 241 mm (4.1 x 9.5 in)
Envelope Monarch
98 x 191 mm (3.9 x 7.5 in)
Envelope B5
176 x 250 mm (6.9 x 9.8 in)
Envelope C5
162 x 229 mm (6.4 x 9.0 in)
Envelope C6
114 x 162 mm (4.5 x 6.4 in)
Envelope DL
110 x 220 mm (4.3 x 8.7 in)
Custom
76 x 127 mm to 312 x 470 mm
(3.0 x 5.0 in) to (12.3 x 18.5 in)
Banner printing from Tray 1:
Length from 470 mm to 508 mm
(18.5 in to 20 in)
Custom
148 x 210 mm to 364 x 297 mm
(5.8 x 8.3 in) to (14.3 x 11.7 in)
Custom
148 x 210 mm to 432 x 297 mm
(5.8 x 8.3 in) to (17 x 12.7 in)
30 Chapter 3 Input trays and output bins ENWW
Supported paper types
For a complete list of specic HP-brand paper that this product supports, go to www.hp.com/support/
ljMFPM725series.
NOTE: To obtain the best results, select the correct paper size and type in the print driver before printing.
Table 3-2 Supported paper types
Paper type Tray 1 Tray 2 and Tray 3 Optional 500-sheet
trays
3,500-sheet high-
capacity tray
Automatic duplex
printing
Plain
HP EcoSMART Lite
Light 60–74 g
Intermediate 85–95 g
Bond
Recycled
Mid-Weight 96–110 g
Heavy 111–130 g
Extra Heavy 131–175 g
Cardstock 176–220 g
Transparency
Labels
Letterhead
Envelope
Heavy Envelope
Preprinted
Prepunched
Colored
Rough
Heavy Rough
ENWW Supported paper types 31
Congure trays
The product automatically prompts you to congure a tray for type and size in the following situations:
●
When you load paper into the tray
●
When you specify a particular tray or paper type for a print job through the print driver or a software
program and the tray is not congured to match the print-job’s settings
NOTE: The prompt does not display if you are printing from Tray 1, and Tray 1 is congured for the Any Size
paper size and the Any Type paper type settings. In this situation, if the print job does not specify a tray, the
product prints from Tray 1, even if the paper size and type settings in the print job do not match the paper
loaded in Tray 1.
Congure a tray when loading paper
1. Load paper in the tray. Close the tray if you are using Tray 2 and 3.
2. The tray conguration message displays on the product control panel.
3. Touch the OK button to accept the detected size and type, or touch the Modify button to choose a dierent
paper size or type.
4. Select the correct size and type, and then touch the OK button.
Congure a tray to match print job settings
1. In the software program, specify the source tray, the paper size, and the paper type.
2. Send the job to the product.
If the tray needs to be congured, a tray conguration message displays on the product control panel.
3. Load the tray with the specied type and size of paper, and then close the tray.
4. Touch the OK button to accept the detected size and type, or touch the Modify button to choose a dierent
paper size or type.
5. Select the correct size and type, and then touch the OK button.
Congure a tray by using the control panel
You can also congure the trays for type and size without a prompt from the product.
1. From the Home screen on the product control panel, scroll to and touch the Trays button.
2. Touch the line for the tray that you want to congure, and then touch the Modify button.
3. Select the paper size and paper type from the lists of options.
4. Touch the OK button to save your selection.
32 Chapter 3 Input trays and output bins ENWW
Alternative letterhead mode
Use the Alternative Letterhead Mode feature so that you can load letterhead or preprinted paper into the tray the
same way for all print or copy jobs, whether you are printing or copying to one side of the sheet of paper or to
both sides. When using this mode, load paper the same way you would for automatic duplex printing.
To use the feature, enable it by using the product control-panel menus. To use the feature with Windows, you
also need to enable the feature in the print driver and congure the paper type in the print driver.
Enable Alternative Letterhead Mode by using the product control-panel menus
1. From the Home screen on the product control panel, scroll to and touch the Administration button.
2. Open the following menus:
●
Manage Trays
●
Alternative Letterhead Mode
3. Touch the Enabled option, and then touch the Save button.
To print with Alternative Letterhead Mode for Windows, perform the following procedure for each print job.
Print with Alternative Letterhead Mode (Windows)
1. From the software program, select the Print option.
2. Select the product, and then click the Properties or Preferences button.
3. Click the Advanced tab.
4. Expand the Printer Features list.
5. Open the Alternative Letterhead Mode drop-down list, and click the On option.
6. Click the Apply button.
7. Click the Paper/Quality tab.
8. From the Paper type drop-down list, click the More... option.
9. Expand the list of Type is: options.
10. Expand the list of Other options, and then click the Letterhead option. Click the OK button.
11. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button
to print the job.
ENWW Alternative letterhead mode 33
Tray 1
Tray capacity and paper orientation
To prevent jams, do not overll trays. Be sure the top of the stack is below the tray-full indicator. For short/
narrow and heavy/glossy paper, load paper to less than half of the tray-full indicators.
Table 3-3 Tray 1 capacity
Paper type Specications Quantity
Paper Range:
60 g/m
2
(16 lb) to 199g/m
2
(53 lb)
Maximum stack height: 13 mm (0.5 in)
Up to 100 sheets of 60 to 120 g/m
2
(16 to 32 lb)
Fewer than 100 sheets of (120 to 199 g/m
2
) (32
to 53 lb) paper
Envelopes
75 g/m
2
(20 lb) to 90 g/m
2
(24 lb)
Up to 10 envelopes
Labels up to 0.23 mm (9 mils) thick Maximum stack height: 13 mm (0.5 in)
Transparencies 0.10 to 0.13 mm (4 to 5 mils) thick Maximum stack height: 13 mm (0.5 in)
Table 3-4 Tray 1 paper orientation
Single-sided printing Manual duplex printing and Alternative
Letterhead Mode
Envelopes
Face-up
Top edge leading into the product
Face-down
Long edge leading into the product, top edge at
the front of the product
Face-up
Short, postage end leading into the product
34 Chapter 3 Input trays and output bins ENWW
Load Tray 1
1. Open Tray 1.
2. Pull out the paper support.
3. For paper larger than Letter or A4 size, fold out the
extension.
ENWW Tray 1 35
4. Slide the paper-width guides wider than the paper.
5. Load the paper into the tray. Make sure that the
paper ts under the tabs and below the maximum-
height indicators.
6. Adjust the paper-width guides so that they lightly
touch the paper stack but do not bend the paper.
36 Chapter 3 Input trays and output bins ENWW
Tray 2 and Tray 3
Tray capacity and paper orientation
To prevent jams, do not overll trays. Be sure the top of the stack is below the tray-full indicator. For short/
narrow and heavy/glossy paper, load paper to less than half of the tray-full indicators.
Table 3-5 Tray 2 and Tray 3 capacity
Paper type Specications Quantity
Paper Range:
60 g/m
2
(16 lb) to 130 g/m
2
(35 lb)
Equivalent to 250 sheets of 75 g/m
2
(20 lb)
Table 3-6 Tray 2 and Tray 3 paper orientation
Single-sided printing Automatic duplex printing and Alternative
Letterhead Mode
Envelopes
Face-down
Top edge at the front of the tray
Face-up
Bottom edge at the front of the tray
Print envelopes only from Tray 1.
ENWW Tray 2 and Tray 3 37
Load Tray 2 and Tray 3
1. Open the tray.
2. Adjust the paper-guides to the correct paper size.
38 Chapter 3 Input trays and output bins ENWW
3. Load the paper into the tray. Make sure that the
stack is at at all four corners and that the top of
the stack is below the maximum-height indicators.
4. Close the tray.
ENWW Tray 2 and Tray 3 39
500-sheet trays
500-sheet tray capacity and paper orientation
To prevent jams, do not overll trays. Be sure the top of the stack is below the tray-full indicator. For short/
narrow and heavy/glossy paper, load paper to less than half of the tray-full indicators.
Table 3-7 500-sheet tray capacity
Paper type Specications Quantity
Paper Range:
60 g/m
2
(16 lb) to 130 g/m
2
(35 lb)
Equivalent to 500 sheets of 75 g/m
2
(20 lb)
Table 3-8 500-sheet tray paper orientation
Single-sided printing Automatic duplex printing and Alternative
Letterhead Mode
Envelopes
Face-down
Top edge at the front of the tray
2
3
Face-up
Bottom edge at the front of the tray
2
3
Print envelopes only from Tray 1.
40 Chapter 3 Input trays and output bins ENWW
Load the 500-sheet trays
1. Open the tray.
2
3
2. Adjust the paper-size guides to the correct paper
size.
ENWW 500-sheet trays 41
3. Load the paper into the tray. Make sure that the
stack is at at all four corners and that the top of
the stack is below the maximum-height indicators.
4. Close the tray.
2
3
42 Chapter 3 Input trays and output bins ENWW
3,500-sheet high-capacity tray
3,500-sheet high-capacity input capacity and paper orientation
To prevent jams, do not overll trays. Be sure the top of the stack is below the tray-full indicator. For short/
narrow and heavy/glossy paper, load paper to less than half of the tray-full indicators.
Table 3-9 3,500-sheet high-capacity input tray capacity
Paper type Specications Quantity
Paper Range:
60 g/m
2
(16 lb) to 130 g/m
2
(35 lb)
Equivalent to 3,500 sheets of 75 g/m
2
(20 lb)
Table 3-10 3,500-sheet high-capacity input tray paper orientation
Single-sided printing Automatic duplex printing and Alternative
Letterhead Mode
Envelopes
Face-up
Top edge at the back of the tray
Face-down
Top edge at the back of the tray
Print envelopes only from Tray 1.
Load the 3,500-sheet high-capacity tray
The 3,500-sheet high-capacity tray supports only A4 and Letter-size paper.
1. Open the right and left sides of the tray.
4
ENWW 3,500-sheet high-capacity tray 43
2. On each side, adjust the paper-size lever to the
correct position for the paper you are using.
4
3. Load full reams of paper into each side of the tray.
The right side holds 1,500 sheets of paper. The left
side holds 2,000 sheets of paper.
NOTE: For best results, load full reams of paper.
Avoid dividing reams into smaller sections.
4
4. Close the right and left sides of the tray.
4
44 Chapter 3 Input trays and output bins ENWW
Standard output bin
The output bin is located under the document feeder and holds up to 250 sheets of 75 g/m
2
(20 lb) paper.
Stapler/stacker (z and z+ models only)
The stapler/stacker can staple jobs of up to 30 sheets of 75 g/m
2
(20 lb) paper. It can stack up to 500 sheets of
paper. The stapler can staple these sizes:
●
A3 (portrait orientation)
●
A4
●
B4 (portrait orientation)
●
B5 (landscape orientation)
●
Ledger (portrait orientation)
●
Legal (portrait orientation)
●
Letter
Paper weight can range from 60 to 120 g/m
2
(16 to 32 lb). Heavier paper might have a stapling limit of fewer
than 30 sheets.
If the job consists of only one sheet, or if it consists of more than 30 sheets, the product delivers the job to the
bin, but the product does not staple the job.
The stapler supports paper only. Do not try to staple other types of paper, such as envelopes, transparencies, or
labels.
To congure the default location where the product places the staples on the pages, follow this procedure:
1. From the Home screen on the product control panel, scroll to and touch the Administration button.
2. Open the following menus:
●
Stapler Stacker Settings
●
Stapling
3. Select a staple location from the list of options, and then touch the Save button. The following options are
available:
●
None
●
Top left or right
NOTE: For documents with portrait orientation, the staple is in the upper-left corner. For documents
with landscape orientation, the staple is in the upper-right corner.
●
Top left
●
Top right
ENWW Standard output bin 45
46 Chapter 3 Input trays and output bins ENWW
4 Parts, supplies, and accessories
●
Order parts, accessories, and supplies
●
Toner cartridges
●
HP anticounterfeit Web site
●
Print when a toner cartridge is at estimated end of life
●
Enable or disable the Very Low Settings options from the control panel
●
Customer self-repair parts
●
Accessories
●
Toner cartridge
●
Staples (stapling models only)
ENWW 47
Order parts, accessories, and supplies
Order supplies and paper www.hp.com/go/suresupply
Order genuine HP parts or accessories www.hp.com/buy/parts
Order through service or support providers Contact an HP-authorized service or support provider.
Order using HP software The HP Embedded Web Server contains a link to the HP SureSupply
Web site, which provides options for purchasing Original HP
supplies.
48 Chapter 4 Parts, supplies, and accessories ENWW
Toner cartridges
Toner cartridge view
1 Plastic shield
2 Imaging drum
CAUTION: Do not touch the green roller. Doing so can damage the cartridge.
3 Memory chip
ENWW Toner cartridges 49
Toner cartridge information
Color Cartridge number Part number
Replacement black toner cartridge 651A CE340A
Replacement cyan toner cartridge 651A CE341A
Replacement yellow toner cartridge 651A CE342A
Replacement magenta toner cartridge 651A CE343A
Environmental features: Recycle toner cartridges by using the HP Planet Partners return and recycling program.
For more information about supplies, go to www.hp.com/go/learnaboutsupplies.
The information contained herein is subject to change without notice. For the latest supplies information go to
www.hp.com/go/ljMFPM725_manuals.
Recycle toner cartridges
To recycle a genuine HP toner cartridge, place the used cartridge in the box in which the new cartridge arrived.
Use the enclosed return label to send the used supply to HP for recycling. For complete information, see the
recycling guide that is included with each new HP supply item.
Toner-cartridge storage
Do not remove the toner cartridge from its package until you are ready to use it.
CAUTION: To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes.
Cover the green imaging drum if the toner cartridge must be removed from the product for an extended period
of time.
HP policy on non-HP toner cartridges
HP Company cannot recommend the use of non-HP toner cartridges, either new or remanufactured.
NOTE: Any damage caused by a non-HP toner cartridge is not covered under the HP warranty and service
agreements.
50 Chapter 4 Parts, supplies, and accessories ENWW
Replace the toner cartridges
The product uses four colors and has a dierent toner cartridge for each color: black (K), magenta (M), cyan (C),
and yellow (Y).
CAUTION: If toner gets on clothing, wipe it o by using a dry cloth and wash the clothes in cold water. Hot water
sets toner into fabric.
NOTE: Information about recycling used toner cartridges is inside the toner cartridge box.
1. Open the front door. Make sure that the door is
completely open.
2. Grasp the handle of the used toner cartridge and
pull out to remove.
ENWW Toner cartridges 51
3. Remove the new toner cartridge from its protective
bag.
4. Grasp both sides of the toner cartridge and
distribute the toner by gently rocking the toner
cartridge.
5. Remove the plastic shield from the toner cartridge.
CAUTION: Avoid prolonged exposure to light.
CAUTION: Do not touch the green roller. Doing so
can damage the cartridge.
52 Chapter 4 Parts, supplies, and accessories ENWW
6. Align the toner cartridge with its slot and insert the
toner cartridge until it clicks into place.
7. Close the front door.
ENWW Toner cartridges 53
HP anticounterfeit Web site
Go to www.hp.com/go/anticounterfeit when you install an HP toner cartridge and the control-panel message
says the cartridge is non-HP. HP will help determine if the cartridge is genuine and take steps to resolve the
problem.
Your toner cartridge might not be a genuine HP toner cartridge if you notice the following:
●
The supplies status page indicates that a non-HP supply is installed.
●
You are experiencing a high number of problems with the cartridge.
●
The cartridge does not look like it usually does (for example, the packaging diers from HP packaging).
54 Chapter 4 Parts, supplies, and accessories ENWW
Print when a toner cartridge is at estimated end of life
<Supply> Low This message displays when a supply is nearing the estimated end
of its useful life.
<Supply> Very Low This message displays when a supply is at its estimated end of
useful life. Print-quality problems can occur when using a supply
that is at its estimated end of life.
Continue printing with the current cartridge until redistributing the toner no longer yields acceptable print quality.
To redistribute the toner, remove the toner cartridge from the printer and gently rock the cartridge back and forth
about its horizontal axis. For graphical representation, see cartridge replacement instructions. Reinsert the toner
cartridge into the printer and close the cover.
ENWW Print when a toner cartridge is at estimated end of life 55
Enable or disable the Very Low Settings options from the control
panel
You can enable or disable the default settings at any time, and you do not have to re-enable them when you
install a new cartridge.
1. From the Home screen on the product control panel, scroll to and touch the Administration button.
2. Open the following menus:
●
Manage Supplies
●
Supply Settings
●
Black Cartridge
3. Select one of the following options:
●
Select the Stop option to set the product to stop printing (including printing faxes) until you replace
the cartridge.
●
Select the Prompt to continue option to set the product to stop printing (including printing faxes) and
prompt you to replace the cartridge. You can acknowledge the prompt and continue printing.
●
Select the Continue option to set the product to alert you that the cartridge is very low, but to
continue printing.
NOTE: Using the Continue setting allows printing beyond Very Low without customer interaction and
can result in unsatisfactory print quality.
If you select the Stop or Prompt to continue option, the product stops printing when it reaches the Very Low
threshold. When you replace the cartridge, the product automatically resumes printing.
When the product is set to the Stop or Prompt to continue option, there is some risk that faxes will not print
when the product resumes printing. This can occur if the product has received more faxes than the memory can
hold while the product is waiting.
The product can print faxes without interruption when it passes the Very Low threshold if you select the Continue
option for the toner cartridge, but print quality might degrade.
Once an HP supply has reached Very Low, HP’s premium Protection Warranty on that supply has ended.
56 Chapter 4 Parts, supplies, and accessories ENWW
Customer self-repair parts
The following customer self-repair parts are available for the product.
●
Parts listed as Mandatory self-replacement are to be installed by customers, unless you are willing to pay
HP service personnel to perform the repair. For these parts, on-site or return-to-depot support is not
provided under the HP product warranty.
●
Parts listed as Optional self-replacement can be installed by HP service personnel at your request for no
additional charge during the product warranty period.
NOTE: For more information, go to www.hp.com/go/customerselfrepair/ljMFPM725.
Table 4-1 Customer self-repair parts
Item Description Self-replacement options Part number
Hard-disk drive replacement kit Replacement 320 GB HP High-Performance
Secure Hard Disk
Optional CF066-67902
Replacement 320 GB HP High-Performance
Secure Hard Disk (government option)
Optional CF066-67904
Formatter assembly kit Replacement formatter assembly kit Mandatory CF066-67901
Replacement formatter assembly kit—China Mandatory CF066-67903
Control-panel replacement kit Replacement kit for the control panel Mandatory CD644-67916
Fax-card replacement kit Replacement kit for the fax card Mandatory CC478-67901
Document-feeder-roller maintenance kit Replacement rollers for the document
feeder
Mandatory CD644-67915
Foam reector kit Replacement white backing under the
scanner lid
Optional 5851-4888
Staple-cartridge rell Rell for the stapler Mandatory C8085-60541
Tray 1 pickup roller and separation pad kit Replacement pickup roller and separation
pad for Tray 1
Optional CF235-67906
Tray 2 and Tray 3 pickup roller and
separation pad kit
Replacement pickup roller and separation
pad for Tray 2 or Tray 3
Optional CF235-67909
Tray 2 assembly kit Replacement for Tray 2 Mandatory CF235-67911
Tray 3 assembly kit Replacement for Tray 3 Mandatory CF235-67912
1x500-sheet feeder Replacement 1x500-sheet feeder Mandatory CF235-67914
Tray 3, 4, 5, and 6 roller kit Replacement pickup, feed, and separation
rollers for Trays 3, 4, 5, and 6
Mandatory CE710-69008
Tray 4, 5, or 6 assembly kit Assembly kit for Trays 4, 5, or 6 Mandatory CF235-67917
1x500-sheet feeder with stand kit Optional 500-sheet feeder with stand Mandatory CF235-67915
3x500-sheet feeder with stand kit Optional 3x500-sheet feeder with stand Mandatory CF235-67916
3,500-sheet high-capacity input feeder
with stand kit
Optional 3,500-sheet high-capacity input
feeder with stand
Mandatory CF235-67918
3,500-sheet high-capacity input feeder left
tray assembly
Left tray for the 3,500-sheet high-capacity
input feeder
Mandatory CF235-60103
ENWW Customer self-repair parts 57
Table 4-1 Customer self-repair parts (continued)
Item Description Self-replacement options Part number
3,500-sheet high-capacity input feeder
right tray assembly
Right tray for the 3,500-sheet high-capacity
input feeder
Mandatory CF235-60104
3,500-sheet tray roller kit Replacement pickup, feed, and separation
rollers for the 3,500-sheet high-capacity
input feeder
Mandatory 5851-5011
Transfer-roller kit Replacement transfer roller Mandatory CF235-67910
Duplexer kit Optional duplexer kit Mandatory CF235-67913
Fuser assembly kit (110V) Replacement 110V fuser assembly kit Mandatory CF235-67921
Fuser assembly kit (220V) Replacement 220V fuser assembly kit Mandatory CF235-67922
110V maintenance kit Product maintenance kit
●
110-Volt fuser
●
Transfer roller
●
Tray 1 pickup roller and separation pad
●
Tray 2 and 3 pickup and feed rollers
●
Tray 2 and 3 separation pads
Mandatory CF235-67907
220V maintenance kit Product maintenance kit
●
220-Volt fuser
●
Transfer roller
●
Tray 1 pickup roller and separation pad
●
Tray 2 and 3 pickup and feed rollers
●
Tray 2 and 3 separation pads
Mandatory CF235-67908
Trays 3, 4, 5, and 6 label kit Replacement labels for Trays 3, 4, 5, and 6 Mandatory CE707-00001
Toner cartridge Standard capacity Mandatory CF214-67901
High capacity Mandatory CF214-67902
Power cable 220V – 10A Replacement cable – China Mandatory 8121-0943
Power cable 110V – 13A Replacement cable – Taiwan Mandatory 8121-0964
Power cable 220V –10A Replacement cable – Korea, EU generic Mandatory 8121-0731
Power cable 110V – 12A Replacement cable – Japan Mandatory 8121-1143
Power cable 220V – 6A Replacement cable – India Mandatory 8121-0564
Power cable 220V – 10A Replacement cable – UK/Asia Pacic Mandatory 8121-0739
Power cable 220V – 10A Replacement cable – Australia/New Zealand Mandatory 8121-0837
Power cable 220V – 10A Replacement cable – Israel Mandatory 8121-1004
Power cable 220V – 10A Replacement cable – Denmark Mandatory 8121-0733
Power cable 220V – 10A Replacement cable – South Africa Mandatory 8121-0737
58 Chapter 4 Parts, supplies, and accessories ENWW
Table 4-1 Customer self-repair parts (continued)
Item Description Self-replacement options Part number
Power cable 220V – 10A Replacement cable – Switzerland Mandatory 8121-0738
Power cable 110V – 10A Brazil Replacement cable – Brazil Mandatory 8121-1071
Power cable 220V – 10A Argentina Replacement cable – Argentina Mandatory 8121-0729
Power cable 110V – 13A North America Replacement cable – North America Mandatory 8121-0740
Power cable 220V – 10A South America/
Chile/Peru
Replacement cable – South America/Chile/
Peru
Mandatory 8121-0735
Power cable 220V / 110V – Thailand/
Philippines
Replacement cable – Thailand/Philippines Mandatory 8121-0734
ENWW Customer self-repair parts 59
Accessories
Item Description Part number
500-sheet tray and feeder unit Optional tray to increase paper capacity CF239A
1x500-sheet feeder, cabinet, and stand Optional tray to increase paper capacity CF243A
3x500-sheet feeder and stand Optional tray to increase paper capacity CF242A
3,500-sheet high-capacity input and stand Optional tray to increase paper capacity CF245A
Duplex printing assembly Optional accessory to print on both sides of
the paper
CF240A
DIMM memory HP 200-pin DDR2 512MB x64 DIMM CF306A
Fax accessory HP LaserJet MFP Analog Fax Accessory 500 CC487A
Document-feeder roller kit Replacement rollers for the document
feeder
L2718A
Staple cartridge rell Rell staple cartridge C8091A
HP Jetdirect print servers HP Jetdirect ew2500 Wireless Print Server J8021A
HP Jetdirect 2700w USB Wireless Print
Server
J8026A
USB cable Standard USB-compatible device connector,
2 m (6.5 ft)
C6518A
DIMM memory Optional 512 MB DIMM memory CF306A
60 Chapter 4 Parts, supplies, and accessories ENWW
Toner cartridge
Toner-cartridge view
1 Imaging drum
CAUTION: Do not touch the shutter or the surface of the roller. Doing so can damage the cartridge.
2 Memory chip
3 Pull-tab for the sealing tape
ENWW Toner cartridge 61
Toner-cartridge information
Continue printing with the current cartridge until redistributing the toner no longer yields acceptable print quality.
To redistribute the toner, remove the toner cartridge from the printer and gently rock the cartridge back and forth
about its horizontal axis. For graphical representation, see cartridge replacement instructions. Reinsert the toner
cartridge into the printer and close the cover.
Capacity Cartridge number Part number
Standard-capacity replacement black toner
cartridge
14A CF214A
High-capacity replacement black toner
cartridge
14X CF214X
For more information about supplies, go to www.hp.com/go/learnaboutsupplies.
The information contained herein is subject to change without notice. For the latest supplies information go to
www.hp.com/go/ljMFPM725_manuals.
Recycle the toner cartridge
To recycle a genuine HP toner cartridge, place the used cartridge in the box in which the new cartridge arrived.
Use the enclosed return label to send the used supply to HP for recycling. For complete information, see the
recycling guide that is included with each new HP supply item.
Toner-cartridge storage
Do not remove the toner cartridge from its package until you are ready to use it.
CAUTION: To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes.
HP policy on non-HP toner cartridges
HP Company cannot recommend the use of non-HP toner cartridges, either new or remanufactured.
NOTE: Any damage caused by a non-HP toner cartridge is not covered under the HP warranty and service
agreements.
62 Chapter 4 Parts, supplies, and accessories ENWW
Replace the toner cartridge
CAUTION: If toner gets on clothing, wipe it o with a dry cloth and wash the clothes in cold water. Hot water
sets toner into fabric.
NOTE: Information about recycling used toner cartridges is on the toner-cartridge box.
1. Press the cartridge-door-release button.
2. Open the cartridge door.
ENWW Toner cartridge 63
3. Remove the used toner cartridge from the product.
4. Remove the new toner cartridge from the bag.
Place the used toner cartridge in the bag for
recycling.
5. Grasp the front and back of the toner cartridge,
and distribute the toner by gently rocking the toner
cartridge ve or six times.
CAUTION: Do not touch the shutter or the surface
of the roller.
64 Chapter 4 Parts, supplies, and accessories ENWW
6. Remove the shipping tape from the new toner
cartridge. Recycle the tape with the used toner
cartridge.
7. Align the toner cartridge with the tracks inside the
product, and insert the toner cartridge until it is
rmly seated.
8. Close the cartridge door. After a short time, the
control panel should display the Ready message.
ENWW Toner cartridge 65
Staples (stapling models only)
Item Description Part number
Staple cartridge Each cartridge holds 5,000 unformed
staples.
C8091A
For more information, go to www.hp.com/go/learnaboutsupplies.
Load staples
1. Open the stapler door.
2. Remove the staple cartridge.
66 Chapter 4 Parts, supplies, and accessories ENWW
3. Insert the new staple cartridge.
4. Close the stapler door.
ENWW Staples (stapling models only) 67
68 Chapter 4 Parts, supplies, and accessories ENWW
5 Print
●
Supported print drivers (Windows)
●
Change print-job settings (Windows)
●
Change print-job settings (Mac OS X)
●
Print tasks (Windows)
●
Print tasks (Mac OS X)
●
Additional print tasks (Windows)
●
Additional print tasks (Mac OS X)
●
Store print jobs on the product
●
Add a job-separator page (Windows)
●
Use HP ePrint
●
Use the HP ePrint software
●
Use Apple AirPrint
●
Use HP Smart Print (Windows)
●
Use easy-access USB printing
ENWW 69
Supported print drivers (Windows)
Print drivers provide access to the product features and allow the computer to communicate with the product
(using a printer language). The following print drivers are available at www.hp.com/go/ljMFPM725_software.
HP PCL 6 driver
●
Provided as the default driver on the in-box CD. This driver is automatically installed
unless you select a dierent one.
●
Recommended for all Windows environments
●
Provides the overall best speed, print quality, and product-feature support for most
users
●
Developed to align with the Windows Graphic Device Interface (GDI) for the best speed
in Windows environments
●
Might not be fully compatible with third-party and custom software programs that are
based on PCL 5
HP UPD PS driver
●
Recommended for printing with Adobe
®
software programs or with other highly
graphics-intensive software programs
●
Provides support for printing from postscript emulation needs, or for postscript ash
font support
HP UPD PCL 5
●
Recommended for general oice printing in Windows environments
●
Compatible with previous PCL versions and older HP LaserJet products
●
The best choice for printing from third-party or custom software programs
●
The best choice when operating with mixed environments, which require the product
to be set to PCL 5 (UNIX, Linux, mainframe)
●
Designed for use in corporate Windows environments to provide a single driver for
use with multiple product models
●
Preferred when printing to multiple product models from a mobile Windows computer
HP UPD PCL 6
●
Recommended for printing in all Windows environments
●
Provides the overall best speed, print quality, and printer feature support for most
users
●
Developed to align with Windows Graphic Device Interface (GDI) for best speed in
Windows environments
●
Might not be fully compatible with third-party and custom software programs that are
based on PCL 5
HP Universal Print Driver (UPD)
The HP Universal Print Driver (UPD) for Windows is a single print driver that gives you instant access to virtually
any HP LaserJet product, from any location, without downloading separate drivers. It is built on proven HP print
driver technology and has been tested thoroughly and used with many software programs. It is a powerful
solution that performs consistently over time.
The HP UPD communicates directly with each HP product, gathers conguration information, and then
customizes the user interface to show the product’s unique, available features. It automatically enables features
that are available for the product, such as two-sided printing and stapling, so you do not need to enable them
manually.
70 Chapter 5 Print ENWW
For more information, go to www.hp.com/go/upd.
UPD installation modes
Traditional mode
●
To use this mode, download UPD from the Internet. Go to www.hp.com/go/upd.
●
Use this mode if you are installing the driver for a single computer.
●
It operates with a specic product.
●
If you use this mode, you must install UPD separately for each computer and for each
product.
Dynamic mode
●
To use this mode, download UPD from the Internet. Go to www.hp.com/go/upd.
●
Dynamic mode allows you to use a single driver installation, so you can discover and
print to HP products in any location.
●
Use this mode if you are installing UPD for a workgroup.
ENWW Supported print drivers (Windows) 71
Change print-job settings (Windows)
Change the settings for all print jobs until the software program is closed
The steps can vary; this procedure is most common.
1. From the software program, select the Print option.
2. Select the product, and then click Properties or Preferences.
Change the default settings for all print jobs
1. Windows XP, Windows Server 2003, and Windows Server 2008 (using the default Start menu view): Click
Start, and then click Printers and Faxes.
Windows XP, Windows Server 2003, and Windows Server 2008 (using the Classic Start menu view): Click
Start, click Settings, and then click Printers.
Windows Vista: Click the Windows icon in the lower-left corner of the screen, click Control Panel, and then
click Printers.
Windows 7: Click the Windows icon in the lower-left corner of the screen, and then click Devices and
Printers.
2. Right-click the print-driver icon, and then select Printing Preferences.
Change the product conguration settings
1. Windows XP, Windows Server 2003, and Windows Server 2008 (using the default Start menu view): Click
Start, and then click Printers and Faxes.
Windows XP, Windows Server 2003, and Windows Server 2008 (using the Classic Start menu view): Click
Start, click Settings, and then click Printers.
Windows Vista: Click the Windows icon in the lower-left corner of the screen, click Control Panel, and then
click Printers.
Windows 7: Click the Windows icon in the lower-left corner of the screen, and then click Devices and
Printers.
2. Right-click the print-driver icon, and then select Properties or Printer properties.
3. Click the Device Settings tab.
72 Chapter 5 Print ENWW
Change print-job settings (Mac OS X)
Change the settings for all print jobs until the software program is closed
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the product.
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then
open a menu for which you want to change the print settings.
4. For each menu, select the print settings that you want to change.
5. Change the settings that you want on the various menus.
Change the default settings for all print jobs
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the product.
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then
open a menu for which you want to change the print settings.
4. For each menu, select the print settings that you want to save for reuse.
5. In the Presets menu, click the Save As... option, and enter a name for the preset.
6. Click the OK button.
These settings are saved in the Presets menu. To use the new settings, you must select the saved preset option
every time you open a program and print.
Change the product conguration settings
1. At the computer, open the Apple menu, click the System Preferences menu, and then click the Print &
Fax icon or the Print & Scan icon.
2. Select the product in the left side of the window.
3. Click the Options & Supplies button.
4. Click the Driver tab.
5. Congure the installed options.
ENWW Change print-job settings (Mac OS X) 73
Print tasks (Windows)
Use a printing shortcut (Windows)
1. From the software program, select the Print
option.
2. Select the product, and then click the Properties or
Preferences button.
3. Click the Printing Shortcuts tab.
74 Chapter 5 Print ENWW
4. Select one of the shortcuts. Click the OK button to
close the Document Properties dialog box.
NOTE: When you select a shortcut, the
corresponding settings change on the other tabs in
the print driver.
5. In the Print dialog box, click the OK button to print
the job.
ENWW Print tasks (Windows) 75
Create printing shortcuts (Windows)
1. From the software program, select the Print
option.
2. Select the product, and then click the Properties or
Preferences button.
3. Click the Printing Shortcuts tab.
4. Select an existing shortcut as a base.
NOTE: Always select a shortcut before adjusting
any of the settings on the right side of the screen.
If you adjust the settings and then select a
shortcut, all your adjustments are lost.
76 Chapter 5 Print ENWW
5. Select the print options for the new shortcut.
6. Click the Save As button.
ENWW Print tasks (Windows) 77
7. Enter a name for the shortcut, and then click the
OK button.
8. Click the OK button to close the Document
Properties dialog box. In the Print dialog box, click
the OK button to print the job.
78 Chapter 5 Print ENWW
Automatically print on both sides (Windows)
1. From the software program, select the Print
option.
2. Select the product, and then click the Properties or
Preferences button.
3. Click the Finishing tab.
ENWW Print tasks (Windows) 79
4. Select the Print on both sides check box. Click the
OK button to close the Document Properties dialog
box.
5. In the Print dialog box, click the OK button to print
the job.
80 Chapter 5 Print ENWW
Manually print on both sides (Windows)
NOTE: Follow these steps to print on both sides of a paper size or type that is not supported by the automatic
duplexer.
1. From the software program, select the Print
option.
2. Select the product, and then click the Properties or
Preferences button.
3. Click the Finishing tab.
ENWW Print tasks (Windows) 81
4. Select the Print on both sides (manually) check
box. Click the OK button to print the rst side of the
job.
5. Retrieve the printed stack from the output bin, and
place it with the printed-side facing down in Tray 1.
6. If prompted, touch the appropriate control-panel
button to continue.
82 Chapter 5 Print ENWW
Print multiple pages per sheet (Windows)
1. From the software program, select the Print
option.
2. Select the product, and then click the Properties or
Preferences button.
3. Click the Finishing tab.
ENWW Print tasks (Windows) 83
4. Select the number of pages per sheet from the
Pages per sheet drop-down list.
5. Select the correct Print page borders, Page order,
and Orientation options. Click the OK button to
close the Document Properties dialog box.
6. In the Print dialog box, click the OK button to print
the job.
84 Chapter 5 Print ENWW
Select the page orientation (Windows)
1. From the software program, select the Print
option.
2. Select the product, and then click the Properties or
Preferences button.
3. Click the Finishing tab.
ENWW Print tasks (Windows) 85
4. In the Orientation area, select the Portrait or
Landscape option.
To print the page image upside down, select the
Rotate by 180 degrees option.
Click the OK button to close the Document
Properties dialog box.
5. In the Print dialog box, click the OK button to print
the job.
86 Chapter 5 Print ENWW
Select the paper type (Windows)
1. From the software program, select the Print
option.
2. Select the product, and then click the Properties or
Preferences button.
3. Click the Paper/Quality tab.
4. From the Paper type drop-down list, click the
More... option.
ENWW Print tasks (Windows) 87
5. Expand the list of Type is: options.
6. Expand the category of paper types that best
describes your paper.
88 Chapter 5 Print ENWW
7. Select the option for the type of paper you are
using, and click the OK button.
8. Click the OK button to close the Document
Properties dialog box. In the Print dialog box, click
the OK button to print the job.
ENWW Print tasks (Windows) 89
Print the rst or last page on dierent paper (Windows)
1. From the software program, select the Print
option.
2. Select the product, and then click the Properties or
Preferences button.
3. Click the Paper/Quality tab.
4. In the Special pages area, click the Print pages on
dierent paper option, and then click the Settings
button.
90 Chapter 5 Print ENWW
5. In the Pages in document area, select either the
First or Last option.
6. Select the correct options from the Paper source
and Paper type drop-down lists. Click the Add
button.
7. If you are printing both the rst and last pages on
dierent paper, repeat steps 5 and 6, selecting the
options for the other page.
ENWW Print tasks (Windows) 91
8. Click the OK button.
9. Click the OK button to close the Document
Properties dialog box. In the Print dialog box, click
the OK button to print the job.
92 Chapter 5 Print ENWW
Scale a document to t page size (Windows)
1. From the software program, select the Print
option.
2. Select the product, and then click the Properties or
Preferences button.
3. Click the Eects tab.
ENWW Print tasks (Windows) 93
4. Select the Print document on option, and then
select a size from the drop-down list.
Click the OK button to close the Document
Properties dialog box.
5. In the Print dialog box, click the OK button to print
the job.
94 Chapter 5 Print ENWW
Create a booklet (Windows)
1. From the software program, select the Print
option.
2. Select the product, and then click the Properties or
Preferences button.
3. Click the Finishing tab.
4. Select the Print on both sides check box.
ENWW Print tasks (Windows) 95
5. In the Booklet layout drop-down list, click the Left
binding or Right binding option. The Pages per
sheet option automatically changes to 2 pages per
sheet.
Click the OK button to close the Document
Properties dialog box.
6. In the Print dialog box, click the OK button to print
the job.
96 Chapter 5 Print ENWW
Select staple options (Windows)
1. From the software program, select the Print
option.
2. Select the product, and then click the Properties or
Preferences button.
3. Click the Output tab.
ENWW Print tasks (Windows) 97
4. In the Output Options area, select an option from
the Staple drop-down list. Click the OK button to
close the dialog box.
5. In the Print dialog box, click the OK button to print
the job.
98 Chapter 5 Print ENWW
Print tasks (Mac OS X)
Use a printing preset (Mac OS X)
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the product.
3. In the Presets menu, select the printing preset.
4. Click the Print button.
NOTE: To use print-driver default settings, select the standard option.
Create a printing preset (Mac OS X)
Use printing presets to save the current print settings for reuse.
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the product.
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then
open a menu for which you want to change the print settings.
4. For each menu, select the print settings that you want to save for reuse.
5. In the Presets menu, click the Save As... option, and enter a name for the preset.
6. Click the OK button.
Automatically print on both sides (Mac OS X)
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the product.
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then
click the Layout menu.
4. Select a binding option from the Two-Sided drop-down list.
5. Click the Print button.
Manually print on both sides (Mac OS X)
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select this product.
3. Open the Manual Duplex menu.
4. Click the Manual Duplex box, and select a binding option.
ENWW Print tasks (Mac OS X) 99
5. Click the Print button.
6. Go to the product, and remove any blank paper that is in Tray 1.
7. Retrieve the printed stack from the output bin and place it with the printed-side facing down in the input
tray.
8. If prompted, press the appropriate control panel button to continue.
Print multiple pages per sheet (Mac OS X)
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the product.
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then
click the Layout menu.
4. From the Pages per Sheet drop-down list, select the number of pages that you want to print on each sheet.
5. In the Layout Direction area, select the order and placement of the pages on the sheet.
6. From the Border menu, select the type of border to print around each page on the sheet.
7. Click the Print button.
Select the page orientation (Mac OS X)
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the product.
3. In the Copies & Pages menu, click the Page Setup button.
4. Click the icon that represents the page orientation that you want to use, and then click the OK button.
5. Click the Print button.
Select the paper type (Mac OS X)
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the product.
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then
click the Finishing menu.
4. Select a type from the Media Type drop-down list.
5. Click the Print button.
100 Chapter 5 Print ENWW
Print a cover page (Mac OS X)
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the product.
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then
click the Cover Page menu.
4. Select where to print the cover page. Click either the Before Document button or the After Document
button.
5. In the Cover Page Type menu, select the message that you want to print on the cover page.
NOTE: To print a blank cover page, select the standard option from the Cover Page Type menu.
6. Click the Print button.
Scale a document to t page size (Mac OS X)
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the product.
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then
click the Paper Handling menu.
4. In the Destination Paper Size area, click the Scale to t paper size box, and then select the size from the
drop-down list.
5. Click the Print button.
Create a booklet (Mac OS X)
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the product.
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then
click the Layout menu.
4. Select a binding option from the Two-Sided drop-down list.
5. Open the menus drop-down list, and then click the Booklet Printing menu.
6. Click the Format Output As Booklet box, and select a binding option.
7. Select the paper size.
8. Click the Print button.
ENWW Print tasks (Mac OS X) 101
Select staple options (Mac OS X)
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the product.
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then
click the Finishing menu.
4. Select a staple option from the Staple drop-down list.
5. Click the Print button.
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Additional print tasks (Windows)
Cancel a print job (Windows)
NOTE: If the print job is too far into the printing process, you might not have the option to cancel it.
1. If the print job is currently printing, cancel it from the product control panel by following this procedure:
a. From the Home screen on the product control panel, touch the Stop button. The product pauses
the job, and the Job Status screen opens.
b. From the list on the touchscreen, touch the print job you want to cancel, and then touch the Cancel
Job button.
c. The product prompts you to conrm the cancellation. Touch the Yes button.
2. You can also cancel a print job from a software program or a print queue.
●
Software program: Typically, a dialog box appears briey on the computer screen, allowing you to
cancel the print job.
●
Windows print queue: If a print job is waiting in a print queue (computer memory) or print spooler,
delete the job there.
●
Windows XP, Server 2003, or Server 2008: Click Start, click Settings, and then click Printers and
Faxes. Double-click the product icon to open the window, right-click the print job that you want
to cancel, and then click Cancel.
●
Windows Vista: Click the Windows icon in the lower left corner of the screen, click Settings, and
then click Printers. Double-click the product icon to open the window, right-click the print job
that you want to cancel, and then click Cancel.
●
Windows 7: Click the Windows icon in the lower left corner of the screen, and then click Devices
and Printers. Double-click the product icon to open the window, right-click the print job that you
want to cancel, and then click Cancel.
Select the paper size (Windows)
1. From the software program, select the Print option.
2. Select the product, and then click the Properties or Preferences button.
3. Click the Paper/Quality tab.
4. Select a size from the Paper size drop-down list.
5. Click the OK button.
6. In the Print dialog box, click the OK button to print the job.
Select a custom paper size (Windows)
1. From the software program, select the Print option.
2. Select the product, and then click the Properties or Preferences button.
3. Click the Paper/Quality tab.
ENWW Additional print tasks (Windows) 103
4. Click the Custom button.
5. Type a name for the custom size and specify the dimensions.
●
The width is the short edge of the paper.
●
The length is the long edge of the paper.
6. Click the Save button, and then click the Close button.
7. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button
to print the job.
Print watermarks (Windows)
1. From the software program, select the Print option.
2. Select the product, and then click the Properties or Preferences button.
3. Click the Eects tab.
4. Select a watermark from the Watermarks drop-down list.
Or, to add a new watermark to the list, click the Edit button. Specify the settings for the watermark, and
then click the OK button.
5. To print the watermark on the rst page only, select the First page only check box. Otherwise, the
watermark is printed on each page.
6. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button
to print the job.
104 Chapter 5 Print ENWW
Additional print tasks (Mac OS X)
Cancel a print job (Mac OS X)
NOTE: If the print job is too far into the printing process, you might not have the option to cancel it.
1. If the print job is currently printing, cancel it from the product control panel by following this procedure:
a. From the Home screen on the product control panel, touch the Stop button. The product pauses
the job, and the Job Status screen opens.
b. From the list on the touchscreen, touch the print job you want to cancel, and then touch the Cancel
Job button.
c. The product prompts you to conrm the cancellation. Touch the Yes button.
2. You can also cancel a print job from a software program or a print queue.
●
Software program: Typically, a dialog box appears briey on the computer screen, allowing you to
cancel the print job.
●
Mac print queue: Open the print queue by double-clicking the product icon in the dock. Highlight the
print job, and then click Delete.
Select the paper size (Mac OS X)
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the product.
3. In the Copies & Pages menu, click the Page Setup button.
4. Select a size from the Paper Size drop-down list, and then click the OK button.
5. Click the Print button.
Select a custom paper size (Mac OS X)
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the product.
3. In the Copies & Pages menu, click the Page Setup button.
4. From the Paper Size drop-down list, select the Manage Custom Sizes option.
5. Specify the dimensions for the page size, and then click the OK button.
6. Click the OK button to close the Page Setup dialog.
7. Click the Print button.
Print watermarks (Mac OS X)
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the product.
ENWW Additional print tasks (Mac OS X) 105
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then
click the Watermarks menu.
4. From the Mode menu, select the Watermark option.
5. From the Pages drop-down list, select whether to print the watermark on all pages or on the rst page
only.
6. From the Text drop-down list, select one of the standard messages, or select the Custom option and type a
new message in the box.
7. Select options for the remaining settings.
8. Click the Print button.
106 Chapter 5 Print ENWW
Store print jobs on the product
Create a stored job (Windows)
You can store jobs on the product so you can print them at any time.
1. From the software program, select the Print
option.
2. Select the product, and then click the Properties or
Preferences button.
3. Click the Job Storage tab.
ENWW Store print jobs on the product 107
4. Select a Job Storage Mode option.
●
Proof and Hold: Print and proof one copy of a
job and then print more copies.
●
Personal Job: The job does not print until you
request it at the product control panel. For this
job-storage mode, you can select one of the
Make Job Private/Secure options. If you assign
a personal identication number (PIN) to the
job, you must provide the required PIN at the
control panel. If you encrypt the job, you must
provide the required password at the control
panel.
●
Quick Copy: Print the requested number of
copies of a job and then store a copy of the job
in the product memory so you can print it
again later.
●
Stored Job: Store a job on the product and
allow other users to print the job at any time.
For this job-storage mode, you can select one
of the Make Job Private/Secure options. If you
assign a personal identication number (PIN)
to the job, the person who prints the job must
provide the required PIN at the control panel. If
you encrypt the job, the person who prints the
job must provide the required password at the
control panel.
108 Chapter 5 Print ENWW
5. To use a custom user name or job name, click the
Custom button, and then enter the user name or
the job name.
Select which option to use if another stored job
already has that name:
●
Use Job Name + (1-99): Append a unique
number to the end of the job name.
●
Replace Existing File: Overwrite the existing
stored job with the new one.
6. Click the OK button to close the Document
Properties dialog box. In the Print dialog box, click
the OK button to print the job.
Create a stored job (Mac OS X)
You can store jobs on the product so you can print them at any time.
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the product.
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then
click the
Job Storage menu.
4. In the Mode drop-down list, select the type of stored job.
●
Proof and Hold: Print and proof one copy of a job and then print more copies.
●
Personal Job: The job does not print until you request it at the product control panel. If you assign a
personal identication number (PIN) to the job, you must provide the required PIN at the control
panel.
ENWW Store print jobs on the product 109
●
Quick Copy: Print the requested number of copies of a job and then store a copy of the job in the
product memory so you can print it again later.
●
Stored Job: Store a job on the product and allow other users to print the job at any time. If you assign
a personal identication number (PIN) to the job, the person who prints the job must provide the
required PIN at the control panel.
5. To use a custom user name or job name, click the Custom button, and then enter the user name or the job
name.
Select which option to use if another stored job already has that name.
Use Job Name + (1 - 99) Append a unique number to the end of the job name.
Replace Existing File Overwrite the existing stored job with the new one.
6. If you selected the Stored Job or Personal Job option in step 3, you can protect the job with a PIN. Type a 4-
digit number in the Use PIN to Print eld. When other people attempt to print this job, the product prompts
them to enter this PIN number.
7. Click the Print button to process the job.
Print a stored job
Use the following procedure to print a job that is stored in the product memory.
1. From the Home screen on the product control panel, scroll to and touch the Retrieve from Device Memory
button.
2. Select the name of the folder where the job is stored.
3. Select the name of the job. If the job is private or encrypted, enter the PIN or password.
4. Adjust the number of copies, and then touch the Start button to print the job.
Delete a stored job
When you send a stored job to the product memory, the product overwrites any previous jobs with the same
user and job name. If a job is not already stored under the same user and job name, and the product needs
additional space, the product might delete other stored jobs starting with the oldest. You can change the number
of jobs that the product can store from the General Settings menu on the product control panel.
Use this procedure to delete a job that is stored in the product memory.
1. From the Home screen on the product control panel, scroll to and touch the Retrieve from Device Memory
button.
2. Select the name of the folder where the job is stored.
3. Select the name of the job, and then touch the Delete button.
4. If the job is private or encrypted, enter the PIN or the password, and then touch the Delete button.
110 Chapter 5 Print ENWW
Add a job-separator page (Windows)
The product can insert a blank page at the beginning of each print job to make sorting jobs easier.
NOTE: The following procedure turns on this setting for all print jobs.
1. Windows XP, Windows Server 2003, and Windows Server 2008 (using the default Start menu view): Click
Start, and then click Printers and Faxes.
Windows XP, Windows Server 2003, and Windows Server 2008 (using the Classic Start menu view): Click
Start, click Settings, and then click Printers.
Windows Vista: Click the Windows icon in the lower-left corner of the screen, click Control Panel, and then
click Printers.
Windows 7: Click the Windows icon in the lower-left corner of the screen, and then click Devices and
Printers.
2. Right-click the driver icon, and then select Properties or Printer properties.
3. Click the Device Settings tab.
4. Expand the Installable Options list.
5. In the Job Separator drop-down list, select the Enabled option.
6. Click the OK button.
ENWW Add a job-separator page (Windows) 111
Use HP ePrint
Use HP ePrint to print a document by sending it as an email attachment to the product's email address from any
email-enabled device.
NOTE: The product must be connected to a network and have Internet access to use HP ePrint.
1. To use HP ePrint, you must rst enable HP Web Services.
a. Type the product IP address into the address line of a Web browser to open the HP Embedded Web
Server.
b. Click the HP Web Services tab.
c. Select the option to enable Web Services.
NOTE: Enabling Web Services might take several minutes.
2. Use the HP ePrintCenter Web site to dene security settings and to congure default print settings for all
HP ePrint jobs sent to this product.
a. Go to www.hpeprintcenter.com.
b. Click Sign In, and enter your HP ePrintCenter credentials or sign up for a new account.
c. Select your product from the list, or click + Add printer to add it. To add the product, you need the
printer code, which is the segment of the product email address that is before the @ symbol.
NOTE: This code is valid for only 24 hours from the time you enable HP Web Services. If it expires,
follow the instructions to enable HP Web Services again, and obtain a new code.
d. To prevent your product from printing unexpected documents, click ePrint Settings, and then click the
Allowed Senders tab. Click Allowed Senders Only, and add the email addresses from which you want
to allow ePrint jobs.
e. To set up default settings for all ePrint jobs sent to this product, click ePrint Settings, click Print
Options, and select the settings that you want to use.
3. To print a document, attach it to an email message sent to the product's email address.
112 Chapter 5 Print ENWW
Use the HP ePrint software
The HP ePrint software makes it easy to print from a desktop or laptop computer to any HP ePrint-capable
product. After installing the software, open the Print option from within your application, and then select HP
ePrint from the installed printers list. This software makes it easy to nd HP ePrint-enabled products that are
registered to your ePrintCenter account. The target HP product can be at your desk or in a remote location, such
as a branch oice or across the globe—you can do remote printing by using the Internet. The target product can
be anywhere in the world; if it is Web-connected and registered in ePrintCenter, you can send a print job to the
product.
For Windows, the HP ePrint software also supports traditional direct IP printing to local network printers on the
network (LAN or WAN) to supported PostScript® products.
Go to www.hp.com/go/eprintsoftware for drivers and information.
Supported operating systems
●
Windows® XP (32-bit, SP 2 or greater)
NOTE: Microsoft retired mainstream support for Windows XP in April 2009. HP will continue to provide
best-eort support for the discontinued XP operating system.
●
Windows Vista® (32-bit and 64-bit)
●
Windows 7 (32-bit and 64-bit)
●
Mac OS X version 10.6 and 10.7
NOTE: The HP ePrint software is a PDF workow utility for Mac, and is not technically a print driver.
HP ePrint software for Mac supports print paths only through ePrintcenter and does not support direct IP
printing to local network printers.
ENWW Use the HP ePrint software 113
Use Apple AirPrint
Direct printing using Apple’s AirPrint is supported for iOS 4.2 or later. Use AirPrint to print wirelessly to the
product from an iPad (iOS 4.2 or later), iPhone (3GS or later), or iPod touch (third generation or later) in the
following applications:
●
Mail
●
Photos
●
Safari
●
iBooks
●
Select third-party applications
Connect the product to AirPrint
To use AirPrint, the product must be connected to the same wireless network as the Apple device. For more
information about using AirPrint and about which HP products are compatible with AirPrint, go to
www.hp.com/go/airprint.
NOTE: AirPrint does not support USB connections.
You might need to upgrade the product rmware to use AirPrint. Go to www.hp.com/go/ljMFPM725_rmware.
Find the product AirPrint name
If multiple models of the product are connected to the network, use the AirPrint product name to select the
product from the Apple device.
Use the following steps to nd the AirPrint product name.
1. From the Home screen on the product control panel, touch the Network button.
2. Find the AirPrint product name in the list on the screen.
Print from AirPrint
1. On an Apple device, open the document you want to print, and then tap the Action button.
2. Tap the Print option.
NOTE: If you are using iOS 5 or later and printing photos, the option to select the paper size appears if
more than one tray is loaded with paper.
3. Select the product.
4. Tap the Print button.
Change the AirPrint product name
1. In a supported Web browser on your computer, enter the product IP address or host name in the
address/URL eld to open the HP Embedded Web Server.
2. Click the Networking tab, and then click the Network Identication option.
114 Chapter 5 Print ENWW
3. In the Bonjour Service Name eld, type a new name.
4. Click the Apply button.
Solve AirPrint problems
Verify the product supports AirPrint. Go to www.hp.com/go/airprint.
Upgrade the product rmware to use AirPrint. Go to www.hp.com/go/ljMFPM725_rmware.
Make sure the product is connected to the same wireless network
as the Apple device.
Connect the product to the network using a wireless router or the
wireless accessory installed on the product.
Verify the HP Embedded Web Server is congured for AirPrint. 1. In a supported Web browser on your computer, enter the
product IP address or host name in the address/URL eld to
open the HP Embedded Web Server.
2. Click the Networking tab, and then click the Other Settings
option.
3. Select the following checkboxes:
–
Bonjour
–
AirPrint
–
IPP Printing
4. Click the Apply button.
Make sure the Apple products meet these specications.
●
Apple iOS 4.2 or later
●
iPhone with 3GS or later
●
iPad with iOS 4.2 or later
●
iPod Touch third generation or later
Verify the product is congured so it wakes from Sleep mode
whenever it receives a print job.
1. In a supported Web browser on your computer, enter the
product IP address or host name in the address/URL eld to
open the HP Embedded Web Server.
2. Click the General tab, and then click the Energy Settings
option.
3. In the Sleep Timer Settings area, under the Wake/Auto On
Events option, select the All events item or the Network port
item.
4. Click the Apply button.
ENWW Use Apple AirPrint 115
Use HP Smart Print (Windows)
Use HP Smart Print to print a particular section of a Web site. You can remove headers, footers, and
advertisements, so you minimize waste. The application automatically selects the section of the Web page that
you most likely want to print. You can edit the selected area before you print.
Download HP Smart Print from this Web site: www.hp.com/go/smartweb.
NOTE: HP Smart Print is compatible with Windows browsers only.
116 Chapter 5 Print ENWW
Use easy-access USB printing
This product features easy-access USB printing, so you can quickly print les without sending them from a
computer. The product accepts standard USB ash drives in the USB port on the front of the product. You can
print the following types of les:
●
.pdf
●
.prn
●
.pcl
●
.ps
●
.cht
Before you can use this feature, you must enable the USB port. Use the following procedure to enable the port
from the product control-panel menus:
1. From the Home screen on the product control panel, scroll to and touch the Administration button.
2. Open the following menus:
●
General Settings
●
Enable Retrieve from USB
3. Select the Enable option, and then touch the Save button.
If you have connected the product directly to a computer, congure the following setting so the product wakes
from Sleep mode whenever you insert a USB ash drive.
1. From the Home screen on the product control panel, scroll to and touch the Administration button.
2. Open the following menus:
●
General Settings
●
Energy Settings
●
Sleep Timer Settings
3. In the Wake/Auto On to These Events list, select the All events option, and then touch the Save button.
ENWW Use easy-access USB printing 117
Print easy-access USB documents
1. Insert the USB ash drive into the USB port on the
left side of the product control panel.
NOTE: You might need to remove the cover from
the USB port. Pull the cover straight out to remove
it.
2. The product detects the USB ash drive. Touch the
OK button to access the drive, or, if prompted,
select the Retrieve from USB option from the list of
available applications. The Retrieve from USB
screen opens.
3. Select the name of the document that you want to
print.
NOTE: The document might be in a folder. Open
folders as necessary.
4. To adjust the number of copies, touch the Copies
eld, and then use the keypad to select the
number of copies.
5. Touch the Start button to print the document.
118 Chapter 5 Print ENWW
6 Copy
●
Set new default copy settings
●
Make a single copy
●
Make multiple copies
●
Copy a multiple-page original
●
Collate a copy job
●
Staple a copy job
●
Copy on both sides (duplex)
●
Reduce or enlarge a copy image
●
Optimize copy quality for text or pictures
●
Adjust the copy lightness/darkness
●
Set the paper size and type for copying on special paper
●
Use Job Build mode
●
Copy a book
●
Copy a photo
ENWW 119
Set new default copy settings
You can use the Administration menu to establish default settings that apply to all copy jobs. If necessary, you
can override most settings for an individual job. After that job is complete, the product returns to the default
settings.
1. From the Home screen on the product control panel, scroll to and touch the Administration button.
2. Open the Copy Settings menu.
3. Several options are available. You can congure defaults for all options, or for only some options.
NOTE: To learn about each menu option, touch the Help button in the upper-right corner of the screen
for that option.
Menu item Description
Copies Use the Copies feature to set the default number of copies for all copy jobs.
Sides Use the Sides feature to indicate whether the original document is printed on one or both
sides, and whether the copies should be printed on one or both sides.
Collate When you are making multiple copies of a document, use the Collate feature to assemble
each set of pages in the same order as the original document.
Turn o the Collate feature to group the same pages together. For example, if you are
making ve copies of a document that has two pages, all ve rst pages would be grouped
together and all ve second pages would be grouped together.
Reduce/Enlarge Use the Reduce/Enlarge feature to scale the size of the document up or down.
To reduce the image, select a scaling percentage that is less than 100. To enlarge the
image, select a scaling percentage that is greater than 100.
Paper Selection Use the Paper Selection feature to specify which tray to use for printing copies.
Image Adjustment Use the Image Adjustment feature to improve the overall quality of the copy.
Content Orientation Use the Content Orientation feature to specify the direction of the content on the page of
the original document.
Optimize Text/Picture Use the Optimize Text/Picture feature to optimize the output for a particular type of
content: text, printed pictures, or photographs.
Pages per Sheet Use the Pages per Sheet feature to copy multiple pages onto one sheet of paper.
Original Size Use the Original Size feature to describe the page size of the original document.
Booklet Format Use the Booklet Format feature to copy two or more pages onto one sheet of paper so you
can fold the sheets in the center to form a booklet. The product arranges the pages in the
correct order. For example, if the original document has eight pages, the product prints
pages 1 and 8 on the same sheet.
Edge-To-Edge Use the Edge-To-Edge feature to avoid shadows that can appear along the edges of copies
when the original document is printed close to the edges. Combine this feature with the
Reduce/Enlarge feature to ensure that the entire page is printed on the copies.
Job Build Use the Job Build feature to divide a complex job into smaller segments. This is useful when
you are copying or scanning an original document that has more pages than the document
feeder can hold, or when you want to combine pages that have dierent sizes into one job.
120 Chapter 6 Copy ENWW
Make a single copy
1. Place the document face-down on the scanner
glass, or place it face-up in the document feeder
and adjust the paper guides to t the size of the
document.
2. From the Home screen on the product control
panel, touch the Start button.
ENWW Make a single copy 121
Make multiple copies
1. Place the document face-down on the scanner
glass, or place it face-up in the document feeder
and adjust the paper guides to t the size of the
document.
2. From the Home screen on the product control
panel, touch the Copy button.
3. Touch the Copies eld to open a keypad.
122 Chapter 6 Copy ENWW
4. Enter the number of copies, and then touch the OK
button.
5. Touch the Start button.
ENWW Make multiple copies 123
Copy a multiple-page original
The document feeder holds up to 100 pages (depending on the thickness of the pages).
1. Place the document into the document feeder with
the pages facing up. Adjust the paper guides to t
the size of the document.
2. From the Home screen on the product control
panel, touch the Copy button.
3. Touch the Copies eld to open a keypad.
124 Chapter 6 Copy ENWW
4. Enter the number of copies, and then touch the OK
button.
5. Touch the Start button.
ENWW Copy a multiple-page original 125
Collate a copy job
1. From the Home screen on the product control
panel, touch the Copy button.
2. Touch the Collate button.
126 Chapter 6 Copy ENWW
3. Touch the Collate on (Sets in page order) option.
Touch the OK button.
4. Touch the Start button.
ENWW Collate a copy job 127
Staple a copy job
1. From the Home screen on the product control panel, touch the Copy button.
2. Touch the Staple/Collate button.
3. Select a Staple option. Touch the OK button.
4. Touch the Start button.
128 Chapter 6 Copy ENWW
Copy on both sides (duplex)
Copy on both sides automatically
1. Load the original documents into the document
feeder with the rst page facing up, and with the
top of the page leading.
2. Adjust the paper guides to t the size of the
document.
3. From the Home screen on the product control
panel, touch the Copy button.
4. Touch the Sides button.
ENWW Copy on both sides (duplex) 129
5. To make a two-sided copy from a one-sided
original, touch the 1-sided original, 2-sided output
button.
To make a two-sided copy from a two-sided
original, touch the 2-sided original, 2-sided output
button.
To make a one-sided copy from a two-sided
original, touch the 2-sided original, 1-sided output
button.
Touch the OK button.
6. Touch the Start button.
Copy on both sides manually
1. Lift the scanner lid.
2. Place the document face-down on the scanner
glass with the upper-left corner of the page in the
upper-left corner of the glass.
130 Chapter 6 Copy ENWW
3. Gently close the scanner lid.
4. From the Home screen on the product control
panel, touch the Copy button.
5. Touch the Sides button.
6. To make a two-sided copy from a one-sided
original, touch the 1-sided original, 2-sided output
button.
To make a two-sided copy from a two-sided
original, touch the 2-sided original, 2-sided output
button.
To make a one-sided copy from a two-sided
original, touch the 2-sided original, 1-sided output
button.
Touch the OK button.
7. Touch the Start button.
8. The product prompts you to load the next original
document. Place it on the glass, and then touch the
Scan button.
9. The product temporarily saves the scanned
images. Touch the Finish button to nish printing
the copies.
ENWW Copy on both sides (duplex) 131
Reduce or enlarge a copy image
1. From the Home screen on the product control
panel, touch the Copy button.
2. Touch the Reduce/Enlarge button.
132 Chapter 6 Copy ENWW
3. Select one of the predened percentages, or touch
the Scaling eld and type a percentage between 25
and 200 when using the document feeder or
between 25 and 400 when copying from the
scanner glass. Touch the OK button. You can also
select these options:
●
Auto: The product automatically scales the
image to t the paper size in the tray.
●
Auto Include Margins: The product reduces the
image slightly to t the entire scanned image
within the printable area on the page.
NOTE: To reduce the image, select a scaling
percentage that is less than 100. To enlarge the
image, select a scaling percentage that is greater
than 100.
4. Touch the Start button.
ENWW Reduce or enlarge a copy image 133
Optimize copy quality for text or pictures
Optimize the copy job for the type of image being copied: text, graphics, or photos.
1. From the Home screen on the product control panel, touch the Copy button.
2. Touch the More Options button, and then touch the Optimize Text/Picture button.
3. Select one of the predened options, or touch the Manually adjust button and then adjust the slider in the
Optimize For area. Touch the OK button.
4. Touch the Start button.
NOTE: These settings are temporary. After you have nished the job, the product returns to the default
settings.
134 Chapter 6 Copy ENWW
Adjust the copy lightness/darkness
1. From the Home screen on the product control
panel, touch the Copy button.
2. Touch the Image Adjustment button.
ENWW Adjust the copy lightness/darkness 135
3. Adjust the sliders to set the Darkness level, the
Contrast level, the Sharpness level, and the
Background Cleanup level. Touch the OK button.
4. Touch the Start button.
136 Chapter 6 Copy ENWW
Set the paper size and type for copying on special paper
1. From the Home screen on the product control
panel, touch the Copy button.
2. Touch the Paper Selection button.
3. Select the tray that holds the paper that you want
to use, and then touch the OK button.
ENWW Set the paper size and type for copying on special paper 137
Use Job Build mode
Use the Job Build feature to combine several sets of original documents into one copy job. Also use this feature
to copy an original document that has more pages than the document feeder can accommodate at one time.
1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust
the paper guides to t the size of the document.
2. From the Home screen on the product control panel, touch the Copy button.
3. Touch the More Options button, and then touch the Job Build button.
4. Touch the Job Build on button.
5. Touch the OK button.
6. If necessary, select copy options.
7. Touch the Start button. After each page is scanned, or when the document feeder is empty, the control
panel prompts you for more pages.
8. If the job contains more pages, load the next page, and then touch the Scan button.
The product temporarily saves all the scanned images. Touch the Finish button to print the copy job.
138 Chapter 6 Copy ENWW
Copy a book
1. Lift the scanner lid.
2. Place the book on the scanner glass with the spine
aligned with the mark on the rear, center of the
scanner glass.
3. Gently close the scanner lid.
ENWW Copy a book 139
4. From the Home screen on the product control
panel, touch the Start button.
5. Repeat these steps for each page that you want to
copy.
NOTE: This product does not have the capability to distinguish left and right pages. Assemble the copied pages
carefully.
140 Chapter 6 Copy ENWW
Copy a photo
Copy photos from the scanner glass.
1. Lift the scanner lid.
2. Place the photo on the scanner glass with the
picture-side down and the upper-left corner of the
photo in the upper-left corner of the glass.
ENWW Copy a photo 141
3. Gently close the scanner lid.
4. From the Home screen on the product control
panel, touch the Copy button.
5. Touch the More Options button at the bottom of
the screen.
6. Touch the Optimize Text/Picture button.
7. Select the Photograph option, and then touch the
OK button.
8. Touch the Start button.
142 Chapter 6 Copy ENWW
7 Scan/send
●
Set up scan/send features
●
Change default scan/send settings from the product control panel
●
Send a scanned document to a network folder
●
Send a scanned document to a folder in the product memory
●
Send a scanned document to a USB ash drive
●
Send a scanned document to one or more email addresses
●
Use the address book to send email
●
Scan a photo
ENWW 143
Set up scan/send features
The product oers the following scan and send features:
●
Scan and save les to a folder on your network.
●
Scan and save les to the product memory.
●
Scan and save les to a USB ash drive.
●
Scan and send documents to one or more email addresses.
Some scan and send features are not available on the product control panel until you use the HP Embedded Web
Server to enable them.
NOTE: To nd detailed information about using the HP Embedded Web Server, click the Help link in the upper-
right corner of each HP Embedded Web Server page.
1. Open a Web browser, and then enter the product IP address in the address line.
2. When the HP Embedded Web Server opens, click the Scan/Digital Send tab.
3. If you did not set up the E-mail feature during software installation, you can enable it by using the
HP Embedded Web Server.
a. Click the E-mail Setup link.
b. Select the Enable Send to E-mail check box to enable the feature.
c. Select the outgoing mail server to use, or click the Add button to add a dierent server to the list.
Follow the on-screen prompts.
NOTE: If you do not know the name of the mail server, you can usually nd it by opening your email
program and looking at the outgoing mail conguration settings.
d. In the Address Message area, congure the default setting for the From address.
e. Conguring the other settings is optional.
f. Click the Apply button at the bottom of the page.
4. Enable the Save to Network Folder feature.
a. Click the Save to Network Folder Setup link.
b. Select the Enable Save to Network Folder check box to enable the feature.
c. Congure the options that you want to customize.
d. Click the Apply button at the bottom of the page.
5. Enable the Save to USB feature.
144 Chapter 7 Scan/send ENWW
a. Click the Save to USB Setup link.
b. Select the Enable Save to USB check box.
c. Click the Apply button at the bottom of the page.
ENWW Set up scan/send features 145
Change default scan/send settings from the product control panel
1. From the Home screen on the product control
panel, scroll to and touch the Administration
button.
2. Open the Scan/Digital Send Settings menu.
146 Chapter 7 Scan/send ENWW
3. Select the category of scan and send settings that
you want to congure.
4. Open the Default Job Options menu, and congure
the options. Touch the Save button to save the
settings.
ENWW Change default scan/send settings from the product control panel 147
Send a scanned document to a network folder
The product can scan a le and save it in a folder on the network. The following operating systems support this
feature:
●
Windows Server 2003, 64-bit
●
Windows Server 2008, 64-bit
●
Windows XP, 64-bit
●
Windows Vista, 64-bit
●
Windows 7, 64-bit
●
Novell v5.1 and later (access to the Quick Sets folders only)
NOTE: You can use this feature with Mac OS X v10.6 and earlier if you have congured Windows File Sharing.
NOTE: You might be required to sign in to the product to use this feature.
The system administrator can use the HP Embedded Web Server to congure pre-dened Quick Sets folders, or
you can provide the path to another network folder.
1. Place the document face-down on the scanner
glass, or place it face-up in the document feeder
and adjust the paper guides to t the size of the
document.
148 Chapter 7 Scan/send ENWW
2. From the Home screen on the product control
panel, touch the Save to Network Folder button.
NOTE: If prompted, type your user name and
password.
3. To use one of the preset job settings, select one of
the items in the Quick Sets list.
4. To set up a new job, touch the File Name: text eld
to open a keyboard, and then type the name for
the le. Touch the OK button.
ENWW Send a scanned document to a network folder 149
5. If necessary, touch the File Type drop-down menu
to select a dierent output le format.
6. Touch the Add button that is below the Folder
Path eld to open a keyboard, and then type the
path to the network folder. Use this format for the
path:
\\path\path
Touch the OK button.
150 Chapter 7 Scan/send ENWW
7. To congure settings for the document, touch the
More Options button.
8. Touch the Start button to save the le.
NOTE: You can preview the image at any time by
touching the Preview button in the upper-right
corner of the screen. For more information about
this feature, touch the Help button on the
preview screen.
ENWW Send a scanned document to a network folder 151
Send a scanned document to a folder in the product memory
Use this procedure to scan a document and save it on the product so you can print copies at any time.
1. Place the document face-down on the scanner
glass, or place it face-up in the document feeder
and adjust the paper guides to t the size of the
document.
2. From the Home screen on the product control
panel, scroll to and touch the Save to Device
Memory button.
NOTE: If prompted, enter your user name and
password.
3. Select an existing folder, or touch the New Folder
button to create a new folder.
4. Enter the name for the le in the File Name: eld.
5. To congure settings for the document, touch the
More Options button.
6. Touch the Start button to save the le.
152 Chapter 7 Scan/send ENWW
Send a scanned document to a USB ash drive
The product can scan a le and save it in a folder on a USB ash drive.
NOTE: You might be required to sign in to the product to use this feature.
Before you can use this feature, you must enable the USB port. Use the following procedure to enable the port
from the product control-panel menus:
1. From the Home screen on the product control panel, scroll to and touch the Administration button.
2. Open the following menus:
●
General Settings
●
Enable Retrieve from USB
3. Select the Enable option, and then touch the Save button.
Scan and save the document
1. Place the document face-down on the scanner
glass, or place it face-up in the document feeder
and adjust the paper guides to t the size of the
document.
2. From the Home screen on the product control
panel, scroll to and touch the Save to USB button.
NOTE: If prompted, enter your user name and
password.
ENWW Send a scanned document to a USB ash drive 153
3. Insert the USB ash drive into the USB port on the
left side of the product control panel.
NOTE: You might need to remove the cover from
the USB port.
4. You can save the le on the root of the USB ash
drive, or save it in a folder. To save it in a folder,
select one of the folders in the list, or touch the
New Folder button to create a new folder on the
USB ash drive.
5. Enter the name for the le in the File Name: eld.
Touch the OK button. Select the le type from the
File Type drop-down list. Touch the OK button.
154 Chapter 7 Scan/send ENWW
6. To congure settings for the document, touch the
More Options button.
7. Touch the Start button to save the le.
NOTE: You can preview the image at any time by
touching the Preview button in the upper-right
corner of the screen. For more information about
this feature, touch the Help button on the
preview screen.
ENWW Send a scanned document to a USB ash drive 155
Send a scanned document to one or more email addresses
1. Place the document face-down on the scanner
glass, or place it face-up in the document feeder
and adjust the paper guides to t the size of the
document.
2. From the Home screen on the product control
panel, touch the E-mail button.
NOTE: If prompted, type your user name and
password.
3. Touch the To eld to open a keyboard.
NOTE: If you are signed in to the product, your
user name or other default information might
appear in the From: eld. If so, you might not be
able to change it.
156 Chapter 7 Scan/send ENWW
4. Enter the email address. To send to multiple
addresses, separate the addresses with a
semicolon, or touch the Enter button on the
touchscreen keyboard after you type each address.
5. Complete the CC:, Subject:, and File Name: elds by
touching the eld and using the touchscreen
keyboard to enter information. Touch the OK
button when you have completed the elds.
6. To change the settings for the document touch the
More Options button.
7. If you are sending a two-sided document, select
the Original Sides menu and select the 2-sided
option. Touch the OK button.
ENWW Send a scanned document to one or more email addresses 157
8. Touch the Start button to begin sending.
NOTE: The product might prompt you to add the
email address to the address book.
NOTE: You can preview the image at any time by
touching the Preview button in the upper-right
corner of the screen. For more information about
this feature, touch the Help button on the
preview screen.
9. To set up another email job, touch the OK button
on the Status screen.
NOTE: You have the option to retain the settings
from this job to use for the next job.
158 Chapter 7 Scan/send ENWW
Use the address book to send email
You can send email to a list of recipients by using the address book. Depending on how the product is congured,
you might have one or more of the following address book viewing options.
●
All Contacts: Lists all the contacts that are available to you.
●
Personal Contacts: Lists all the contacts that are associated with your user name. These contacts are not
visible to other people who use the product.
NOTE: You must be signed in to the product to see the Personal Contacts list.
●
Local Contacts: Lists all the contacts that are stored in the product memory. These contacts are visible to all
people who use the product.
Add contacts to the address book from the product control panel
If you are signed in to the product, contacts that you add to the address book will not be visible to other people
who use the product.
If you are not signed in to the product, contacts that you add to the address book will be visible to all people who
use the product.
NOTE: You can also use the HP Embedded Web Server (EWS) to create and manage the address book.
1. From the Home screen on the product control
panel, touch the E-mail button.
NOTE: If prompted, enter your user name and
password.
ENWW Use the address book to send email 159
2. Touch the Address Book button that is next to
the To: eld to open the Address Book screen.
3. Touch the Add button that is in the lower left
corner of the screen.
160 Chapter 7 Scan/send ENWW
4. In the Name eld, enter the name of the contact.
5. From the menu list, select the E-mail Address
option, and then enter the contact's email address.
Touch the OK button to add the contact to the list.
Send a document to email by using the address book
1. Place the document face-down on the scanner
glass, or place it face-up in the document feeder
and adjust the paper guides to t the size of the
document.
ENWW Use the address book to send email 161
2. From the Home screen on the product control
panel, touch the E-mail button.
NOTE: If prompted, enter your user name and
password.
3. Touch the Address Book button that is next to
the To: eld to open the Address Book screen.
4. From the drop-down list, select the address book
view that you want to use.
162 Chapter 7 Scan/send ENWW
5. Select a name from the list of contacts, and then
touch the right arrow button to add the name to
the recipients list.
Repeat this step for each recipient, and then touch
the OK button.
6. Touch the Start button to begin sending.
NOTE: You can preview the image at any time by
touching the Preview button in the upper-right
corner of the screen. For more information about
this feature, touch the Help button on the
preview screen.
ENWW Use the address book to send email 163
Scan a photo
1. Lift the scanner lid.
2. Place the photo on the scanner glass with the
picture-side down and the upper-left corner of the
photo in the upper-left corner of the glass.
3. Gently close the scanner lid.
164 Chapter 7 Scan/send ENWW
4. From the Home screen on the product control
panel, touch one of the buttons for the scan/send
features:
●
Save to Network Folder
●
Save to Device Memory
●
Save to USB
5. Select an existing folder, or touch the New Folder
button to create a new folder.
6. Enter the name for the le in the File Name: eld.
7. Touch the More Options button at the bottom of
the screen.
8. Touch the Optimize Text/Picture button.
9. Select the Photograph option, and then touch the
OK button.
10. Touch the Start button.
NOTE: These settings are temporary. After you have nished the job, the product returns to the default
settings.
ENWW Scan a photo 165
166 Chapter 7 Scan/send ENWW
8 Fax
●
Congure required fax settings
●
Congure fax dialing settings
●
Congure general fax send settings
●
Congure fax billing codes
●
Congure default options for fax send jobs
●
Congure fax receive settings
●
Use a fax printing schedule
●
Block incoming faxes
●
Congure default options for fax receive jobs
●
Fax archiving and forwarding
●
Create a speed dial list
●
Add a number to an existing speed dial list
●
Delete a speed dial list
●
Delete a single number from a speed dial list
●
Send a fax by entering numbers manually
●
Send a fax by using a speed dial
●
Search a speed-dial list by name
●
Send a fax by using fax address book numbers
●
Search the fax address book
●
Cancel a fax
●
Use Fax over VoIP networks
●
Fax reports
ENWW 167
Congure required fax settings
You must congure certain settings before you can use the fax feature. If these settings are not congured, the
fax icon is unavailable. These settings include:
●
Country/region
●
Date/Time
●
Company Name
●
Fax Number
●
Dialing Prex (optional)
This information is used in the fax header, which is for printing on all outgoing faxes.
NOTE: When rst installed, the fax accessory might read some of these settings from the product; therefore, a
value might already be set. Check the values to verify that they are correct.
NOTE: In the U.S. and many other countries/regions, setting the date, time, country/region, phone number, and
company name is a legal requirement for fax.
Fax Setup Wizard
The Fax Setup Wizard guides you through a step-by-step procedure to congure fax settings that are required to
use the fax feature. If the settings are not congured, the fax feature is disabled.
The rst time the product is turned on with a fax accessory installed, access the Fax Setup Wizard by following
these steps:
1. From the Home screen on the product control panel, touch the Initial Setup button.
2. Touch the Fax Setup Wizard menu.
3. Follow the steps in the Fax Setup Wizard to congure the required settings.
4. When the Fax Setup Wizard nishes, the option to hide the Initial Setup button appears on the Home
screen.
Access the Fax Setup Wizard after initial setup through the control panel by following these steps:
1. From the Home screen on the product control panel, scroll to and touch the Administration button.
2. Open the following menus:
●
Fax Settings
●
Fax Send Settings
●
Fax Send Setup
●
Fax Setup Wizard
3. Follow the steps in the Fax Setup Wizard to congure the required settings. Fax setup is complete.
168 Chapter 8 Fax ENWW
NOTE: The settings congured using the Fax Setup Wizard on the control panel override any settings made in
the HP Embedded Web Server.
NOTE: If the Fax Settings menu does not appear in the menu listing, LAN or internet fax might be enabled.
When LAN or internet fax is enabled, the analog fax accessory is disabled and the Fax Settings menu does not
display. Only one fax feature, either LAN fax, analog fax, or internet fax, can be enabled at a time. If you want to
use analog fax when LAN fax is enabled, use the HP MFP Digital Sending Software Conguration Utility or the HP
Embedded Web Server to disable LAN fax.
Set or verify the date and time
The date and time setting for the fax accessory is the same value as the product date and time setting. Use the
Fax Setup Wizard to provide this information, or follow these steps:
1. From the Home screen on the product control panel, scroll to and touch the Administration button.
2. Open the following menus:
●
General Settings
●
Date/Time Settings
●
Date/Time
3. Touch the correct Time Zone setting for your locale.
4. Touch the Month drop-down menu and select a month.
5. Touch the boxes next to the Date drop-down menu to enter the day and year from the keypad.
6. Touch the boxes below the Time heading to enter the hour and minutes from the keypad, and then touch
the AM or PM button.
7. Touch the Adjust for Daylight Savings feature, if necessary.
8. Touch the Save button to save the settings.
Set or verify the date/time format
The date and time format setting for the fax accessory is in the same format as the product date and time
setting. Use the Fax Setup Wizard to provide this information, or follow these steps:
1. From the Home screen on the product control panel, scroll to and touch the Administration button.
2. Open the following menus:
●
General Settings
●
Date/Time Settings
●
Date/Time Format
3. Touch a Date Format option.
4. Touch a Time Format option.
5. Touch the Save button to save the settings.
ENWW Congure required fax settings 169
Congure fax dialing settings
1. From the Home screen on the product control panel, scroll to and touch the Administration button.
2. Open the following menus:
●
Fax Settings
●
Fax Send Settings
●
Fax Send Setup
●
Fax Dialing Settings
Congure any of the following settings:
Menu item Description
Fax Dial Volume Use the Fax Dial Volume setting to control the product's dialing volume level when sending
faxes.
Dialing Mode The Dialing Mode setting sets the type of dialing that is used: either tone (touch-tone
phones) or pulse (rotary-dial phones).
Fax Send Speed The Fax Send Speed setting sets the modem bit rate (measured in bits per second) of the
Analog Fax modem while sending a fax.
●
Fast (default) — v.34/max 33,600 bps
●
Medium — v.17/max 14,600 bps
●
Slow — v.29/max 9,600 bps
Redial Interval The Redial Interval setting selects the number of minutes between retries if the number
dialed is busy or not answering, or if an error occurs.
NOTE: You might observe a redial message on the control panel when both the Redial On
Busy and Redial On No Answer settings are set to o. This occurs when the fax accessory
dials a number, establishes a connection, and then loses the connection. As a result of this
error condition, the fax accessory performs three automatic redial attempts regardless of
the redial settings. During this redial operation, a message displays on the control panel to
indicate that a redial is in progress.
Redial on error The Redial on error feature sets the number of times a fax number will be redialed when an
error occurs during a fax transmission.
Redial On Busy The Redial On Busy setting selects the number of times (0 through 9) the fax accessory
redials a number when the number is busy. The interval between retries is set by the Redial
Interval setting.
Redial On No Answer The Redial On No Answer setting selects the number of times the fax accessory redials if
the number dialed does not answer. The number of retries is either 0 to 1 (used in the U.S.)
or 0 to 2, depending on the country/region setting. The interval between retries is set by
the redial interval setting.
Detect Dial Tone The Detect Dial Tone setting determines whether the fax checks for a dial tone before
sending a fax.
Dialing Prex The Dialing Prex setting allows you to enter a prex number (such as a "9" to access an
outside line) when dialing. This prex number is automatically added to all phone numbers
when dialed.
170 Chapter 8 Fax ENWW
Congure general fax send settings
1. From the Home screen on the product control panel, scroll to and touch the Administration button.
2. Open the following menus:
●
Fax Settings
●
Fax Send Settings
●
Fax Send Setup
●
General Fax Send Settings
Congure any of the following settings:
Menu item Description
Fax Number Conrmation When the Fax Number Conrmation feature is enabled, the fax number must be entered
twice to ensure that it was entered correctly. The feature is disabled by default.
PC Fax Send Use the PC Fax Send feature to send faxes from a PC. This feature is enabled by default.
Fax Header Use the Fax Header feature to control whether the header is appended to the top, and
content is shifted down, or if the header is overlayed on top of the previous header.
JBIG Compression Enabling the JBIG Compression feature can reduce phone-call charges by reducing fax
transmission time and might be the preferred setting. However, using the JBIG Compression
feature might cause compatibility problems when communicating with some older fax
machines, in which case you might need to disable it.
NOTE: The JBIG Compression feature works only when both the sending and receiving
machines have this setting.
Error Correction Mode Normally, the fax accessory monitors the signals on the telephone line while it is sending or
receiving a fax. If the fax accessory detects an error during the transmission and the Error
Correction Mode setting is on, the fax accessory can request that the error portion of the
fax be sent again.
The Error Correction Mode feature is enabled by default. You should turn it o only if you
are having trouble sending or receiving a fax and if you are willing to accept the errors in the
transmission and a probable quality reduction in the image. Turning o the setting might be
useful when you are trying to send a fax overseas or receive one from overseas, or if you
are using a satellite telephone connection.
NOTE: Some VoIP providers might suggest turning o the Error Correction Mode setting.
However, this is not usually necessary.
ENWW Congure general fax send settings 171
Congure fax billing codes
The billing-code setting, when enabled, prompts the user to enter a number when sending a fax. This number is
placed in the billing-code report. To view the billing-code report, either print the report or query it by using an
application.
Billing codes are disabled by default. Follow these steps to enable billing codes:
1. From the Home screen on the product control panel, scroll to and touch the Administration button.
2. Open the following menus:
●
Fax Settings
●
Fax Send Settings
●
Fax Send Setup
●
Billing Codes
3. Touch the Enable Billing Codes feature to enable billing codes.
NOTE: To disable billing codes, deselect the Enable Billing Codes feature, touch the Save button, and then
skip the remaining steps.
To allow users to edit billing codes, select the Allow users to edit billing codes box.
4. Touch the Default Billing Code eld to open the keyboard.
5. Enter the billing code and then touch the OK button.
6. Touch the Minimum Length eld to open the keypad.
7. Type the minimum number of digits you want in the billing code, and then touch the OK button.
8. Touch the Save button.
172 Chapter 8 Fax ENWW
Congure default options for fax send jobs
NOTE: Default job option settings are shared across all fax methods; analog, LAN, and internet fax.
1. From the Home screen on the product control panel, scroll to and touch the Administration button.
2. Open the following menus:
●
Fax Settings
●
Fax Send Settings
●
Default Job Options
Congure any of the following settings:
Menu item Description
Image Preview Use the Image Preview feature to preview the fax image before you send it. You can
congure the preview to be optional for all users, required for all users, or disabled for all
users.
Resolution The outgoing fax resolution setting determines the maximum resolution supported by the
receiving fax. The fax accessory uses the highest possible resolution common to the
sending and receiving fax machines (as limited by this setting).
NOTE: To reduce phone time, faxes wider than 21.25 cm (8.5 in) are automatically sent by
using standard or ne resolution.
NOTE: The higher the resolution, the longer the transmission time required.
NOTE: LAN fax resolution settings vary by vendor and might dier from the settings
listed.
Original Sides Use the Original Sides feature to select 1-sided or 2-sided originals.
Notication Use the Notication feature to select when and how you are notied of the status of an
outgoing fax. This setting applies to the current fax only. To change the setting
permanently, change the default setting.
Content Orientation Use the Content Orientation feature to set how the fax content is oriented on the page. For
1–sided pages, choose Portrait (short-edge on top, default setting) or Landscape (long-
edge on top). For 2–sided pages, choose Book-style (short-edge on top) or Flip-style (long-
edge on top).
Original Size Use the Original Size feature to match your fax content to the size of the original document.
Image Adjustment Use the Image Adjustment feature to adjust the Darkness, Contrast, Background Cleanup,
or Sharpness settings.
In some cases, a gray background on the document causes the fax to transmit more slowly.
NOTE: Touch the Default button to reset the sharpness setting to the factory setting.
Optimize Text/Picture Use the Optimize Text/Picture feature to produce fax output that best matches the original.
Sending graphics and photos in text mode results in lower quality images.
Job Build Use the Job Build feature to combine multiple originals into a single fax job.
Blank Page Suppression Use the Blank Page Suppression feature to prevent blank pages in a fax from being printed.
ENWW Congure default options for fax send jobs 173
Congure fax receive settings
1. From the Home screen on the product control panel, scroll to and touch the Administration button.
2. Open the following menus:
●
Fax Settings
●
Fax Receive Settings
●
Fax Receive Setup
Congure any of the following settings:
Menu item Description
Ringer Volume Touch the Ringer Volume drop-down menu and adjust the ringer volume settings.
Rings To Answer The Rings To Answer setting determines the number of times the phone rings before the
call is answered by the fax accessory.
NOTE: The default range for the available options for the Rings To Answer setting is
country/region-specic. The range of possible Rings To Answer options is limited by
country/region.
If you experience problems with the fax accessory answering, and the Rings To Answer
setting is 1, try increasing it to 2.
Fax Receive Speed Touch the Fax Receive Speed drop down menu and select one of the following options:
●
Fast (default) — v.34/max 33,600 bps
●
Medium — v.17/max 14,600 bps
●
Slow — v.29/max 9,600 bps
Ring Interval Touch the box beneath the Ring Interval heading to open the keypad. Enter a value for the
ring interval on the keypad, and then touch the OK button. The default setting for ring
interval is 600 ms.
Ring Frequency Touch the box beneath the Ring Frequency heading to open the keypad. Enter a value for
the ring frequency on the keypad, and then touch the OK button. The default setting for
ring frequency is 68 Hz, which detects rings up to 68 Hz.
174 Chapter 8 Fax ENWW
Use a fax printing schedule
NOTE: Before enabling a fax-printing schedule, a schedule must be created.
1. From the Home screen on the product control panel, scroll to and touch the Administration button.
2. Open the following menus:
●
Fax Settings
●
Fax Receive Settings
●
Fax Printing Schedule
3. Touch the Use Fax Printing Schedule option.
4. Touch the Schedule button.
5. Touch the Fax Printing Mode button.
6. Touch the green plus sign to open the Schedule a Weekly Fax Event screen.
7. Select an option under the Event Type heading:
●
Print incoming faxes
●
Store incoming faxes
8. Touch the Time elds to open the keypad and then enter the hour and minute values when incoming faxes
will be printed or stored.
9. Touch the Event Days buttons for the days to apply the fax printing schedule.
10. Touch the OK button.
11. Touch the Save button to save the fax printing schedule.
12. Touch the Save button to enable fax printing schedule.
NOTE: Only one fax printing schedule can be applied per day.
ENWW Use a fax printing schedule 175
Block incoming faxes
Use the fax block list setting to create a list of blocked phone numbers. When a fax is received from a blocked
phone number, the fax is not printed and is immediately deleted from memory.
Create a blocked-fax list
1. From the Home screen on the product control panel, scroll to and touch the Administration button.
2. Open the following menus:
●
Fax Settings
●
Fax Receive Settings
●
Blocked Fax Numbers
3. Touch the Fax Number to Block eld to display the keyboard.
4. Type a number and then touch the OK button.
5. Touch the green arrow to move the number to the Blocked Fax Numbers list.
NOTE: To add additional blocked fax numbers, repeat steps 3 through 5.
6. Touch the Save button to save the blocked fax numbers list.
Delete numbers from the blocked-fax list
1. From the Home screen on the product control panel, scroll to and touch the Administration button.
2. Open the following menus:
●
Fax Settings
●
Fax Receive Settings
●
Blocked Fax Numbers
3. Touch the number to be deleted from the Blocked Fax Numbers list, touch the Delete button, and then
touch the Save button.
4. Touch the OK button to conrm the deletion of the number.
5. Repeat steps 3 and 4 to delete more numbers from the Blocked Fax Numbers list, or touch the Delete All
button, and then touch the Save button, to delete all numbers from the Blocked Fax Numbers list at once.
176 Chapter 8 Fax ENWW
Congure default options for fax receive jobs
NOTE: Default job option settings are shared across all fax methods; analog, LAN, and internet fax.
1. From the Home screen on the product control panel, scroll to and touch the Administration button.
2. Open the following menus:
●
Fax Settings
●
Fax Receive Settings
●
Default Job Options
Congure any of the following settings:
Menu item Description
Notication The Notication setting controls when the fax call report is printed for incoming faxes.
Stamp Received Faxes The Stamp Received Faxes setting enables or disables stamping incoming faxes. The stamp
prints the date, time, phone number, and page number on each incoming page.
Fit to Page When selecting a page size to print a fax, the product determines the closest page size that
matches the intended size from sizes available in the product. If the t-to-page setting is
enabled and the received image is larger than that page size, the product attempts to scale
the image to t the page. If this setting is disabled, an incoming image larger than the page
splits across pages.
Paper Selection Use the Paper Selection feature to specify which tray to use for printing faxes.
Sides Use the Sides feature to specify 1–sided or 2–sided ouput for faxes.
ENWW Congure default options for fax receive jobs 177
Fax archiving and forwarding
Use the fax archive feature to save archival copies of all incoming faxes, all outgoing faxes, or both, to a specied
email address, network folder, or FTP server.
Use the fax forwarding feature to forward all received faxes, all outgoing faxes, or both, to another fax number.
When fax forwarding is enabled, the receiving product prints the fax and also forwards the fax to the fax forward
number.
Use the HP Embedded Web server to enable and congure these features.
Enable fax archiving
1. Open a Web browser, and then enter the product IP address in the address line.
2. When the HP Embedded Web Server opens, click the Fax tab.
3. Click the Fax Archive and Forwarding link.
4. In the Fax Archive area, select an option from the Fax Archiving drop-down list.
5. Select an option from the Type of Fax Job to Archive drop-down list.
6. Select an option from the Archive Destination drop-down list.
NOTE: If you want to archive to email, you will need to congure the SMTP server information.
7. Click the Apply button at the bottom of the page.
Enable fax forwarding
1. Open a Web browser, and then enter the product IP address in the address line.
2. When the HP Embedded Web Server opens, click the Fax tab.
3. Click the Fax Archive and Forwarding link.
4. In the Fax Forwarding area, click the Enable Fax Forwarding box.
5. Select an option from the Type of Fax Job to Forward drop-down list.
6. Enter the fax number in the Fax Forwarding Number eld.
7. Click the Apply button at the bottom of the page.
178 Chapter 8 Fax ENWW
Create a speed dial list
1. From the Home screen on the product control
panel, touch the Fax button.
2. Touch the Speed Dials button to display the Speed
Dials screen.
3. Touch one of the unassigned One Touch Speed
Dials numbers.
ENWW Create a speed dial list 179
4. Touch the Speed Dial Name eld to display the
keyboard.
5. Type a name for the speed dial.
180 Chapter 8 Fax ENWW
6. Type a fax number for the speed dial.
NOTE: To enter additional fax numbers for a
speed dial, touch the screen to the right of the last
digit of the previously entered fax number. When
the cursor appears, touch the enter key to move
the cursor to the next line. Repeat this step to
enter all the numbers for the speed dial.
Touch the OK button.
7. The name and fax number (or numbers) display
next to the selected One Touch Speed Dials
number.
Touch the OK button to return to the Fax screen.
ENWW Create a speed dial list 181
Add a number to an existing speed dial list
1. From the Home screen on the product control panel, scroll to and touch the Fax button.
2. Touch the Speed Dials button to display the Speed Dials screen.
3. Touch the One Touch Speed Dials number of the list to be edited.
4. Touch the down arrow on the Speed Dial Name box to open the drop-down menu.
5. Touch the Fax Numbers item.
6. To add a fax number for a speed dial name, touch the screen to the right of the last digit of the last fax
number in the list. When the cursor appears, touch the enter key to move the cursor to the next line and
then type the fax number.
7. Touch the OK button to return to the Speed Dials screen.
8. Touch the OK button to return to the Fax screen.
182 Chapter 8 Fax ENWW
Delete a speed dial list
1. From the Home screen on the product control panel, scroll to and touch the Fax button.
2. Touch the Speed Dials button to display the Speed Dials screen.
3. Touch the One Touch Speed Dials number of the list to be deleted.
4. Touch the Delete button.
5. Touch the Yes button to conrm the deletion of the speed dial list and to return to the Fax screen.
ENWW Delete a speed dial list 183
Delete a single number from a speed dial list
1. From the Home screen on the product control panel, scroll to and touch the Fax button.
2. Touch the Speed Dials button to display the Speed Dials screen.
3. Touch the One Touch Speed Dials number of the list to open the keyboard.
4. Touch the down arrow on the Speed Dial Name box to open the drop-down menu and then touch the Fax
Numbers option.
5. Scroll through the list of fax numbers and touch the screen to the right of last digit of the fax number to be
deleted. Use the backspace key to delete the fax number.
6. Touch the OK button to return to the Speed Dials screen.
7. Touch the OK button to return to the Fax screen.
184 Chapter 8 Fax ENWW
Send a fax by entering numbers manually
1. Place the document face-down on the scanner
glass, or place it face-up in the document feeder
and adjust the paper guides to t the size of the
document.
2. From the Home screen on the product control
panel, touch the Fax button. You might be
prompted to type a user name and password.
3. Touch the More Options button. Verify that the
settings match those of your original. When all
settings are completed, touch the up arrow to
scroll to the main Fax screen.
ENWW Send a fax by entering numbers manually 185
4. Touch the Fax Number eld to open the keypad.
5. Enter a phone number and then touch the OK
button.
6. Touch the Start button to send the fax.
NOTE: You can preview the image at any time by
touching the Preview button in the upper-right
corner of the screen. For more information about
this feature, touch the Help button on the
preview screen.
186 Chapter 8 Fax ENWW
Send a fax by using a speed dial
1. Place the document face-down on the scanner
glass, or place it face-up in the document feeder
and adjust the paper guides to t the size of the
document.
2. From the Home screen on the product control
panel, touch the Fax button.
ENWW Send a fax by using a speed dial 187
3. Touch the number button for the speed dial name
you want to use. The speed dial name appears in
the Fax Recipients section of the Fax screen.
4. Touch the Start button to send the fax.
NOTE: You can preview the image at any time by
touching the Preview button in the upper-right
corner of the screen. For more information about
this feature, touch the Help button on the
preview screen.
188 Chapter 8 Fax ENWW
Search a speed-dial list by name
NOTE: If you do not know the unique name of the speed dial, type a letter to select any portion of the list. For
example, to view speed-dial names that begin with the letter N, type the letter N. If no matching entries exist, a
message appears before the search shows the entry that is closest to the letter N.
1. From the Home screen on the product control panel, touch the Fax button.
2. Touch the search button. This button looks like a magnifying glass and is located to the right of the Speed
Dials button.
3. Type the rst letters of the speed dial name to search for. As matches are found, the list at the top of the
search screen is populated. If necessary, scroll to see all the entries, or type more letters to narrow the
search.
4. Select the appropriate name from the list and touch the OK button. The speed-dial list on the main fax
screen shows the selected entry within the list of numbers.
5. Touch a speed dial number to add it to the recipients list.
6. Select or search for additional names as needed.
ENWW Search a speed-dial list by name 189
Send a fax by using fax address book numbers
The fax address book feature allows you to store fax numbers on the product.
Your Microsoft® Exchange contact list might also be enabled on the product to appear in the fax address book.
1. From the Home screen on the product control
panel, touch the Fax button.
2. Touch the Address Book icon to display the Address
Book screen.
3. Select a fax address book source from the drop-
down menu.
190 Chapter 8 Fax ENWW
4. Touch the names to highlight and then touch the
right arrow icon to move the highlighted names to
the Fax Recipients section.
5. Touch the OK button to return to the Fax screen.
6. Touch the Start button to send the fax.
ENWW Send a fax by using fax address book numbers 191
Search the fax address book
Use the fax address book search feature to complete a name search of the address book.
1. From the Home screen on the product control panel, touch the Fax button.
2. Touch the Address Book button.
3. Select the All Contacts or Local Contacts option in the drop-down menu at the top of the fax address book
screen.
4. Touch the Search icon (magnifying glass) next to the drop-down menu.
5. On the keyboard, enter the rst letter or letters of the name; matching recipients display on the screen.
Type more letters to further rene the search. Select a name, and then touch the OK button.
6. Touch the right arrow to transfer the selected name to the Fax Recipients list.
7. Touch the OK button to return to the Send Fax screen.
192 Chapter 8 Fax ENWW
Cancel a fax
To cancel a current fax job, touch the Cancel Job button on the fax status screen.
ENWW Cancel a fax 193
Use Fax over VoIP networks
VoIP technology converts the analog phone signal into digital bits. These are then assembled into packets which
travel on the Internet. The packets are converted and transmitted back to analog signals at or near the
destination.
Transmission of information on the Internet is digital instead of analog. Therefore, there are dierent constraints
on the fax transmission that might require dierent fax settings than the analog Public Switched Telephone
Network (PSTN). Fax is very dependent upon timing and signal quality, so a fax transmission is more sensitive to
a VoIP environment.
The following are suggested changes in settings for the HP LaserJet Analog Fax Accessory 500 when it is connected to a
VoIP service:
●
Begin with the fax speed set in Fast (V.34) mode and with Error Correction Mode (ECM) turned on. The V.34
protocol handles any changes in transmission speed needed to accommodate VoIP networks.
●
If numerous errors or retries occur with the fax speed set to Fast, set it to Medium (V.17).
●
If errors and retries persist, set the fax speed to Slow (V.29) because some VoIP systems cannot handle the
higher signal rates associated with fax.
●
In rare cases, if errors persist, turn o ECM on the product. The image quality might decrease. Ensure that
the image quality is acceptable with ECM o before using this setting.
●
If the preceding setting changes have not improved the VoIP fax reliability, contact your VoIP provider for
help.
194 Chapter 8 Fax ENWW
Fax reports
The following sections list the fax reports available on this product. These reports can be printed or viewed on
the product control panel.
The following fax reports are available on this product:
●
Fax Activity Log
●
Billing Codes Report
●
Blocked Fax List
●
Speed Dial List
●
Fax Call Report
Use the following steps to print or view a fax report:
1. From the Home screen on the product control panel, scroll to and touch the Administration button.
2. Open the following menus:
●
Reports
●
Fax Reports
3. Select the log or report to print or view.
4. Touch the Print or View button.
Fax activity log
The fax activity log includes the following information.
●
The fax header information congured on the product.
●
The job number of each fax job.
●
Date and time of faxes received, sent, or failed to send.
●
The type of fax job; send or receive.
●
Identication of the sender (phone number, if available)
●
Duration (o-hook time)
●
Number of pages
●
Result (successfully sent, pending, or failed to send which includes error type and code)
The database stores the most recent 500 fax entries. The database fax entries include any fax session as an
entry. For example, a fax session could be a sent fax, received fax, or rmware upgrades. Depending on the
activity, there might be fewer than 500 entries in the report.
If you want to use the log for record keeping purposes, print the log periodically and then clear it.
ENWW Fax reports 195
To clear the fax activity log, complete the following steps.
1. On the control panel, touch the Administration icon.
2. Open the following menus:
●
Fax Settings
●
Clear fax activity log
3. Touch the Clear button to clear the fax activity log.
Billing code report
The billing code report is a list of the most recent 500 faxes that were successfully sent, listed by billing code.
The following information is provided in this report.
●
Billing code number
●
Date and time of all faxes that were successfully sent
●
Identication number
●
Duration (o hook time)
●
Number of pages sent
●
Result (success)
The database stores the most recent 500 faxes. If you want to use the report for record-keeping purposes, print
the report periodically and then clear it.
Blocked fax list report
The blocked fax list report contains the list of fax numbers that the product has been congured to not receive
faxes from.
Speed dial list report
A speed dial list report lists the fax numbers assigned to speed dial names.
Fax call report
The fax call report is a brief report that indicates the status of the last fax that was sent or received.
196 Chapter 8 Fax ENWW
Congure IP network settings
Printer sharing disclaimer
HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and
not of the HP print drivers. Go to Microsoft at www.microsoft.com.
View or change network settings
Use the HP Embedded Web Server to view or change IP conguration settings.
1. Print a conguration page, and locate the IP address.
●
If you are using IPv4, the IP address contains only digits. It has this format:
xxx.xxx.xxx.xxx
●
If you are using IPv6, the IP address is a hexadecimal combination of characters and digits. It has a
format similar to this:
xxxx::xxxx:xxxx:xxxx:xxxx
2. To open the HP Embedded Web Server, type the IP address into the address line of a Web browser.
3. Click the Networking tab to obtain network information. You can change settings as needed.
Manually congure IPv4 TCP/IP parameters from the control panel
Use the control-panel Administration menus to manually set an IPv4 address, subnet mask, and default
gateway.
1. From the Home screen on the product control panel, scroll to and touch the Administration button.
2. Open the following menus:
●
Network Settings
●
Jetdirect Menu
●
TCP/IP
●
IPV4 Settings
●
Cong Method
3. Select the Manual option, and then touch the Save button.
4. Open the Manual Settings menu.
5. Touch the IP Address, Subnet Mask, or Default Gateway option.
6. Touch the rst eld to open a keypad. Enter the correct digits for the eld, and then touch the OK button.
Repeat the process for each eld, and then touch the Save button.
198 Chapter 9 Manage the product ENWW
Manually congure IPv6 TCP/IP parameters from the control panel
Use the control-panel Administration menus to manually set an IPv6 address.
1. From the Home screen on the product control panel, scroll to and touch the Administration button.
2. To enable manual conguration, open the following menus:
●
Network Settings
●
Jetdirect Menu
●
TCP/IP
●
IPV6 Settings
●
Address
●
Manual Settings
●
Enable
Select the On option, and then touch the Save button.
3. To congure the address, touch the Address button and then touch the eld to open a keypad.
4. Use the keypad to enter the address, and then touch the OK button.
5. Touch the Save button.
ENWW Congure IP network settings 199
HP Embedded Web Server
Use the HP Embedded Web Server to view product status, congure product network settings, and to manage
printing functions from your computer instead of from the product control panel. The following are examples of
what you can do using the HP Embedded Web Server:
●
View product status information
●
Determine the remaining life for all supplies and order new ones
●
View and change tray congurations
●
View and change the product control-panel menu conguration
●
View and print internal pages
●
Receive notication of product and supplies events
●
View and change network conguration
To use the HP Embedded Web Server, your browser must meet the following requirements:
●
Windows: Microsoft Internet Explorer 5.01 or later or Netscape 6.2 or later
●
Mac OS X: Safari or Firefox using Bonjour or an IP address
●
Linux: Netscape Navigator only
●
HP-UX 10 and HP-UX 11: Netscape Navigator 4.7
The HP Embedded Web Server works when the product is connected to an IP-based network. The HP Embedded
Web Server does not support IPX-based product connections. You do not have to have Internet access to open
and use the HP Embedded Web Server.
When the product is connected to the network, the HP Embedded Web Server is automatically available.
Open the HP Embedded Web Server
1. Identify the product IP address or host name. If the Network button is visible on the Home screen on the
product control panel, touch that button to display the address. Otherwise, follow these steps to print or
view the product
conguration page:
a. From the Home screen on the product control panel, scroll to and touch the Administration button.
b. Open the following menus:
–
Reports
–
Conguration/Status Pages
–
Conguration Page
c. Touch the Print or View button.
d. Find the IP address or host name on the Jetdirect page.
2. In a supported Web browser on your computer, enter the product IP address or host name in the
address/URL eld.
200 Chapter 9 Manage the product ENWW
HP Embedded Web Server features
Information tab
Table 9-1 HP Embedded Web Server Information tab
Menu Description
Device Status Shows the product status and shows the estimated life remaining of HP supplies. The page
also shows the type and size of paper set for each tray. To change the default settings, click
the Change Settings link.
Job Log Shows a summary of all jobs the product has processed.
Conguration Page Shows the information found on the conguration page.
Supplies Status Page Shows the status of the supplies for the product.
Event Log Page Shows a list of all product events and errors. Use the HP Instant Support link (in the Other
Links area on all HP Embedded Web Server pages) to connect to a set of dynamic Web
pages that help you solve problems. These pages also show additional services available
for the product.
Usage Page Shows a summary of the number of pages the product has printed, grouped by size, type,
and paper print path.
Device Information Shows the product network name, address, and model information. To customize these
entries, click the Device Information menu on the General tab.
Control Panel Snapshot Shows an image of the current screen on the control–panel display.
Print Upload a print-ready le from your computer to print. The product uses the default print
settings to print the le.
Printable Reports and Pages Lists the internal reports and pages for the product. Select one or more items to print.
General tab
Table
9-2 HP Embedded Web Server General tab
Menu Description
Control Panel Customization Reorder, show, or hide features on the control–panel display, and change the default display
language.
Quick Sets Setup Congure jobs that are available in the Quick Sets area of the Home screen on the product
control panel.
Alerts Set up email alerts for various product and supplies events.
Control Panel Administration Menu Shows the menu structure of the Administration menu on the control panel.
NOTE: You can congure settings on this screen, but the HP Embedded Web Server
provides more advanced conguration options than are available through the
Administration menu.
AutoSend Congure the product to send automated emails regarding product conguration and
supplies to specic email addresses.
Edit Other Links Add or customize a link to another Web site. This link displays in the Other Links area on all
HP Embedded Web Server pages.
Ordering Information Enter information about ordering replacement toner cartridges. This information displays
on the supplies status page.
ENWW HP Embedded Web Server 201
Table 9-2 HP Embedded Web Server General tab (continued)
Menu Description
Device Information Name the product and assign an asset number to it. Enter the name of the primary contact
who will receive information about the product.
Language Set the language in which to display the HP Embedded Web Server information.
Date and Time Set the date and time or synchronize with a network time server.
Energy Settings Set or edit a wake time, sleep time, and sleep delay for the product. You can set a dierent
schedule for each day of the week and for holidays. You can also set which interactions with
the product cause it to wake from sleep mode.
Backup and Restore Create a backup le that contains product and user data. If necessary, you can use this le
to restore data to the product.
Restore Factory Settings Restore product settings to the factory defaults.
Solution Installer Install third-party software programs that can enhance the product functionality.
Firmware Upgrade Download and install product rmware upgrade les.
Quota and Statistics Services Provides connection information about third-party job-statistics services.
Copy/Print tab
Table
9-3 HP Embedded Web Server Copy/Print tab
Menu Description
Retrieve from USB Setup Enable or disable the Retrieve from USB menu on the control panel.
Manage Stored Jobs Enable or disable the ability to store jobs in the product memory, and congure job-storage
options.
Adjust Paper Types If print quality problems occur when using a specic paper type, you can override factory–
default mode settings.
General Print Settings Congure settings for all print jobs, including copy jobs or received faxes.
Copy Settings Congure the default options for copy jobs.
Manage Trays Congure settings for paper trays.
Scan/Digital Send tab
Table
9-4 HP Embedded Web Server Scan/Digital Send tab
Menu Description
Address Book Add email addresses into the product one at a time, and edit email addresses that have
already been saved in the product. You can also use the Import/Export tab to transfer a
large list of frequently-used email addresses to the product all at once, rather than adding
them one at a time.
E-mail and Save to Network Folder Quick
Setup Wizards
Congure the product to send scanned images as email attachments.
Congure the product to save scanned images to network-folder Quick Sets. Quick Sets
provide easy access to les saved on the network.
202 Chapter 9 Manage the product ENWW
Table 9-4 HP Embedded Web Server Scan/Digital Send tab (continued)
Menu Description
E-mail Setup Congure the default email settings for digital sending, including the following:
●
Settings for the outgoing mail (SMTP) server
●
Default settings for E-mail Quick Sets jobs
●
Default message settings, such as the "From" address and the subject line
●
Settings for digital signatures and encryption
●
Settings for email notications
●
Default scan settings for email jobs
●
Default le settings for email jobs
Save to Network Folder Setup Congure the network folder settings for digital sending, including the following:
●
Default settings for Quick Sets jobs saved in a network folder
●
Settings for notications
●
Default scan settings for jobs saved in a network folder
●
Default le settings for for jobs saved in a network folder
Save to USB Setup Congure the USB settings for digital sending, including the following:
●
Default settings for Quick Sets jobs saved on a USB ash drive
●
Settings for notications
●
Default scan settings for jobs saved on a USB ash drive
●
Default le settings for for jobs saved on a USB ash drive
OXPd: Workow Use third-party workow tools.
Digital Sending Software Setup Congure settings related to using optional Digital Sending software.
Fax tab (Fax models only)
Table
9-5 HP Embedded Web Server Fax tab
Menu Description
Fax Send Setup Congure settings for sending faxes, including the following:
●
Default common job settings for outgoing faxes
●
Default setting for sending faxes using the internal fax modem
●
Settings for using a LAN fax service
●
Settings for using an Internet fax service
Speed Dials Manage fax speed dial numbers. You can also import .CSV les containing email addresses,
fax numbers, or user records, so that they can be accessed on this product. You can also
export email, fax, or user records from the product into a le on your computer. You can
then use this le as a data backup, or you can use it to import the records onto another HP
product.
ENWW HP Embedded Web Server 203
Table 9-5 HP Embedded Web Server Fax tab (continued)
Menu Description
Fax Receive Setup Congure default print options for incoming faxes, and set up a fax printing schedule.
Fax Archive and Forwarding Enable or disable fax archiving and fax forwarding, and congure basic settings for each.
●
Fax archiving is a method to send a copy of all incoming and outgoing faxes to an
email address.
●
Fax forwarding is a method to forward incoming faxes to a dierent fax device.
Fax Activity Log Contains a list of the faxes that have been sent from or received by this product.
Troubleshooting tab
Table 9-6 HP Embedded Web Server Troubleshooting tab
Menu Description
General Troubleshooting Select from a variety of reports and tests to help solve problems with the product.
Retrieve Diagnostic Data
NOTE: This item is available only if an
administrator password is set from the
Security tab.
Export product information to a le that can be useful for detailed problem analysis.
Firmware Upgrade Download and install product rmware upgrade les.
Restore Factory Settings Restore product settings to factory defaults.
Security tab
Table
9-7 HP Embedded Web Server Security tab
Menu Description
General Security Congure an administrator password so you can restrict access to certain features on the
product.
Set PJL password for processing PJL commands.
Set le system access and rmware upgrade security.
Enable or disable the Host USB port on the control panel or the USB connectivity port on
the formatter for printing directly from a computer.
View the status of all security settings.
Access Control Congure access to product functions for specic individuals or groups. Also set up user
accounts and select the method by which individuals sign in to the product.
Protect Stored Data Congure and manage the internal hard drive for the product. This product includes an
encrypted hard drive for maximum security.
Congure settings for jobs that are stored on the product hard drive.
Certicate Management Install and manage security certicates for access to the product and the network.
Self Test Verify that the security functions are running according to expected system parameters.
204 Chapter 9 Manage the product ENWW
HP Web Services tab
Use the HP Web Services tab to congure and enable HP Web Services for this product. You must enable HP Web
Services to use the HP ePrint feature.
Networking tab
Use the Networking tab to congure and secure network settings for the product when it is connected to an IP-
based network. This tab does not display if the product is connected to other types of networks.
Other Links list
NOTE: You can congure which links display in the Other Links list by using the Edit Other Links menu on the
General tab. The following are the default links.
Table 9-8 HP Embedded Web Server Other Links list
Menu Description
HP Instant Support Connects you to the HP Web site to help you nd solutions to product problems.
Shop for Supplies Connects to the HP SureSupply Web site, where you can receive information on options for
purchasing original HP supplies, such as toner cartridges and paper.
Product Support Connects to the support site for the product, from which you can search for help regarding
various topics.
ENWW HP Embedded Web Server 205
HP Utility (Mac OS X)
HP Utility is a software program that provides access to the product in Mac OS X.
You can use HP Utility when the product uses a USB cable or is connected to a TCP/IP-based network.
Open HP Utility
From the Finder, click Applications, click Utilities, and then click HP Utility.
If HP Utility is not included in the Utilities list, use the following procedure to open it:
1. At the computer, open the Apple menu, click the System Preferences menu, and then click the Print &
Fax
icon or the Print & Scan icon.
2. Select the product in the left side of the window.
3. Click the Options & Supplies button.
4. Click the Utility tab.
5. Click the Open Printer Utility button.
HP Utility features
HP Utility consists of pages that you open by clicking in the All Settings list. At the top of any page, click the icons
to access HP Web sites for the following information:
●
HP Support
●
Supplies
●
Registration
●
Recycling
The following table describes the tasks that you can perform with HP Utility.
Menu Item Description
Information And Support Supplies Status Shows the product supplies status and provides links for ordering supplies
online.
Device Information Shows information about the currently selected product.
File Upload Transfers les from the computer to the product.
Upload Fonts Transfers font les from the computer to the product.
HP ePrintCenter Accesses the HP ePrintCenter.
Update Firmware Transfers a rmware update le to the product.
NOTE: This option is available only after you open the View menu and
select the Show Advanced Options item.
Commands Sends special characters or print commands to the product after the print
job.
NOTE: This option is available only after you open the View menu and
select the Show Advanced Options item.
206 Chapter 9 Manage the product ENWW
Menu Item Description
Printer Settings Supplies Management Congures how the product should behave when supplies are nearing the
end of their estimated life.
Trays Conguration Changes the default tray settings.
Output Devices Manages settings for optional output accessories.
Duplex Mode Turns on the automatic two-sided printing mode.
Protect Direct Ports Disables printing over USB or parallel ports.
Stored Jobs Manages print jobs that are stored on the product hard disk.
Network Settings Congures the network settings, such as the IPv4 and IPv6 settings.
Additional Settings Provides access to the HP Embedded Web Server.
Scan Settings Scan to E-mail Opens the HP Embedded Web Server page for conguring settings for
scanning to email.
NOTE: USB connections are not supported.
Scan to Network Folder Opens the HP Embedded Web Server page for conguring settings for
scanning to a network folder.
NOTE: USB connections are not supported.
ENWW HP Utility (Mac OS X) 207
Use HP Web Jetadmin software
HP Web Jetadmin is an award-winning, industry-leading tool for eiciently managing a wide variety of networked
HP products, including printers, multifunction products, and digital senders. This single solution allows you to
remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment —
ultimately increasing business productivity by helping you save time, control costs, and protect your investment.
HP Web Jetadmin upgrades are periodically made available to provide support for specic product features. Go to
www.hp.com/go/webjetadmin and click the Self Help and Documentation link to learn more about upgrades.
208 Chapter 9 Manage the product ENWW
Economy settings
Print with EconoMode
This product has an EconoMode option for printing drafts of documents. Using EconoMode can use less toner,
which might extend the life of the toner cartridge. However, using EconoMode can also reduce print quality.
HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might
outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer acceptable,
consider replacing the toner cartridge.
NOTE: This feature is available with the PCL 6 print driver for Windows. If you are not using that driver, you can
enable the feature by using the HP Embedded Web Server.
1. From the software program, select the Print option.
2. Select the product, and then click the Properties or Preferences button.
3. Click the Paper/Quality tab.
4. Click the EconoMode check box.
5. Click the OK button to close the Document Properties dialog box. In the Print dialog, click the OK button to
print the job.
Optimize speed or energy use
By default the product stays warm between jobs to optimize speed and print the rst page of jobs faster. You can
set the product to cool between jobs, which conserves energy.
1. From the Home screen on the product control panel, scroll to and touch the Administration button.
2. Open the following menus:
●
General Settings
●
Energy Settings
●
Optimum Speed/Energy Usage
3. Select the option that you want to use, and then touch the Save button.
Set sleep mode
1. From the Home screen on the product control panel, scroll to and touch the Administration button.
2. Open each of the following menus:
●
General Settings
●
Energy Settings
ENWW Economy settings 209
●
Sleep Timer Settings
●
Sleep Mode/Auto o After
3. Select the appropriate time period, and then touch the Save button.
NOTE: The sleep-mode default time is 30 minutes.
NOTE: When the product is in sleep mode, the power-button light ashes.
Set the sleep schedule
NOTE: You must congure the date and time settings before you can use the Sleep Schedule feature.
1. From the Home screen on the product control panel, scroll to and touch the Administration button.
2. Open the following menus:
●
General Settings
●
Date/Time Settings
3. Open the Date/Time Format menu and congure the following settings:
●
Date Format
●
Time Format
4. Touch the Save button.
5. Open the Date/Time menu and congure the following settings:
●
Date
●
Time
●
Time Zone
If you are in an area that uses daylight savings time, select the Adjust for Daylight Savings box.
6. Touch the Save button.
7. Touch the back-arrow button to return to the Administration screen.
8. Open the following menus:
●
General Settings
●
Energy Settings
●
Sleep Schedule
9. Touch the Add button, and then select the type of event to schedule: Wake or Sleep.
10. Congure the following settings:
210 Chapter 9 Manage the product ENWW
●
Time
●
Event Days
11. Touch the OK button, and then touch the Save button.
ENWW Economy settings 211
Product security features
Security statements
The product supports security standards and recommended protocols that help you keep the product secure,
protect critical information on your network, and simplify the way you monitor and maintain the product.
For in-depth information about HP's secure imaging and printing solutions, visit www.hp.com/go/secureprinting.
The site provides links to white papers and FAQ documents about security features.
IP Security
IP Security (IPsec) is a set of protocols that control IP-based network traic to and from the product. IPsec
provides host-to-host authentication, data integrity, and encryption of network communications.
For products that are connected to the network and have an HP Jetdirect print server, you can congure IPsec by
using the Networking tab in the HP Embedded Web Server.
Sign in to the product
Some features on the product control panel can be secured so that unauthorized people cannot use them. When
a feature is secured, the product prompts you to sign in before you can use it. You can also sign in without
waiting for a prompt by touching the Sign In button on the Home screen.
Typically, you use the same user name and password that you use to sign in to your computer on the network.
Consult the network administrator for this product if you have questions about which credentials to use.
After you have signed in to the product, a Sign Out button displays on the control panel. To maintain security for
the product, touch the Sign Out button when you have nished using the product.
Assign a system password
Assign an administrator password for access to the product and the HP Embedded Web Server so that
unauthorized users cannot change the product settings.
1. Open the HP Embedded Web Server by entering the product IP address into the address line of a Web
browser.
2. Click the Security tab.
3. Open the General Security menu.
4. In the Username eld, enter the name to associate with the password.
5. Enter the password in the New Password eld, and then enter it again in the Verify password eld.
NOTE: If you are changing an existing password, you must rst enter the existing password in the Old
Password eld.
6. Click the Apply button. Make note of the password and store it in a safe place.
Encryption support: HP High-Performance Secure Hard Disks
The hard disk provides hardware-based encryption so you can securely store sensitive data without impacting
product performance. This hard disk uses the latest Advanced Encryption Standard (AES) and has versatile time-
saving features and robust functionality.
212 Chapter 9 Manage the product ENWW
Use the Security menu in the HP Embedded Web Server to congure the disk.
For more information about the encrypted hard disk, see the HP High-Performance Secure Hard Disk Setup Guide.
1. Go to www.hp.com/support.
2. Enter Secure Hard Disk into the search eld and press Enter.
3. Click the HP High-Performance Secure Hard Disk Drive link.
4. Click the Manuals link.
Lock the formatter cage
The formatter cage, on the back of the product, has a slot that you can use to attach a security cable. Locking the
formatter cage prevents someone from removing valuable components from the formatter.
ENWW Product security features 213
10 Solve problems
●
Solve problems checklist
●
Factors that aect product performance
●
Restore factory-set defaults
●
Control-panel help
●
Paper feeds incorrectly or becomes jammed
●
Clear jams
●
Change jam recovery
●
Improve print quality
●
Improve copy quality
●
Improve scan quality
●
Improve fax quality
●
The product does not print or it prints slowly
●
Solve easy-access USB printing problems
●
Solve USB connection problems
●
Solve wired network problems
●
Solve fax problems
●
Solve product software problems (Windows)
●
Solve product software problems (Mac OS X)
●
Remove software (Windows)
●
Remove the print driver (Mac OS X)
ENWW 215
Solve problems checklist
Follow these steps when trying to solve a problem with the product.
1. If the control panel is blank or black, complete these steps:
a. Check the power cable.
b. Check that the power is turned on.
c. Make sure that the line voltage is correct for the product power conguration. (See the label that is on
the back of the product for voltage requirements.) If you are using a power strip and its voltage is not
within specications, connect the product directly into the electrical outlet. If it is already connected
into the outlet, try a dierent outlet.
d. If none of these measures restores power, contact HP Customer Care.
2. The control panel should indicate a Ready status. If an error message displays, follow the instructions on
the control panel to resolve the error.
3. Check the cabling.
a. Check the cable connection between the product and the computer or network port. Make sure that
the connection is secure.
b. Make sure that the cable itself is not faulty by using a dierent cable, if possible.
c. Check the network connection.
4. Ensure that the selected paper size and type meet specications. Also open the Trays menu on the product
control panel and verify that the tray is congured correctly for the paper type and size.
5. Print a conguration page. If the product is connected to a network, an HP Jetdirect page also prints.
a. From the Home screen on the product control panel, scroll to and touch the Administration button.
b. Open the following menus:
●
Reports
●
Conguration/Status Pages
●
Conguration Page
c. Touch the Print button to print the page.
If the page does not print, check that at least one tray contains paper.
If the page jams in the product, follow the instructions on the control panel to clear the jam.
If the page does not print correctly, contact HP Customer Care.
If the page prints correctly, the problem is probably with the computer you are using, with the print driver, or
with the program.
6. Verify that you have installed the print driver for this product. Check the program to make sure that you are
using the print driver for this product. The print driver is on the CD that came with the product. You can also
download the print driver from this Web site: www.hp.com/go/ljMFPM725_software.
216 Chapter 10 Solve problems ENWW
7. Print a short document from a dierent program that has worked in the past. If this solution works, then
the problem is with the program. If this solution does not work (the document does not print), complete
these steps:
a. Try printing the job from another computer that has the product software installed.
b. If you connected the product to the network, connect the product directly to a computer with a USB
cable. Redirect the product to the correct port, or reinstall the software, selecting the new connection
type that you are using.
NOTE: The product will arrive with the USB port disabled. To enable the USB port and use it to test
the product’s connectivity, ensure the product is in the Ready state.
8. The product rmware might need to be upgraded. Software and rmware upgrades and installation
instructions for this product are available at www.hp.com/support/ljMFPM725series. Click Support &
Drivers, click the operating system, and then select the download for the product.
ENWW Solve problems checklist 217
Factors that aect product performance
Several factors aect the time it takes to print a job:
●
Maximum product speed, measured in pages per minute (ppm)
●
The use of special paper (such as transparencies, heavy paper, and custom-size paper)
●
Product processing and download time
●
The complexity and size of graphics
●
The speed of the computer you are using
●
The USB connection
●
The product I/O conguration
●
The network operating system and conguration (if applicable)
●
The print driver that you are using
218 Chapter 10 Solve problems ENWW
Restore factory-set defaults
1. From the Home screen on the product control panel, scroll to and touch the Administration button.
2. Open the following menus:
●
General Settings
●
Restore Factory Settings
3. A verication message advises that completing the reset function might result in loss of data. Touch the
Reset button to complete the process.
NOTE: The product restarts automatically after the reset operation completes.
ENWW Restore factory-set defaults 219
Control-panel help
The product has a built-in Help system that explains how to use each screen. To open the Help system, touch the
Help button in the upper-right corner of the screen.
For some screens, the Help opens to a global menu where you can search for specic topics. You can browse
through the menu structure by touching the buttons in the menu.
For screens that contain settings for individual jobs, the Help opens to a topic that explains the options for that
screen.
If the product alerts you of an error or warning, touch the Error button or the Warning button to open a
message that describes the problem. The message also contains instructions to help solve the problem.
You can print a report of the complete Administration menu so you can more easily navigate to the individual
settings you need.
1. From the Home screen on the product control panel, scroll to and touch the Administration button.
2. Open the following menus:
●
Reports
●
Conguration/Status Pages
3. Select the Administration Menu Map option.
4. Touch the Print button to print the report.
220 Chapter 10 Solve problems ENWW
Paper feeds incorrectly or becomes jammed
●
The product does not pick up paper
●
The product picks up multiple sheets of paper
●
The document feeder jams, skews, or picks up multiple sheets of paper
●
Prevent paper jams
The product does not pick up paper
If the product does not pick up paper from the tray, try these solutions.
1. Open the product and remove any jammed sheets of paper.
2. Load the tray with the correct size of paper for your job.
3. Make sure the paper size and type are set correctly on the product control panel.
4. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the
appropriate indentation in the tray.
5. Check the product control panel to see if the product is waiting for you to acknowledge a prompt to feed
the paper manually. Load paper, and continue.
6. The rollers above the tray might be contaminated. Clean the rollers with a lint-free cloth dampened with
warm water.
The product picks up multiple sheets of paper
If the product picks up multiple sheets of paper from the tray, try these solutions.
1. Remove the stack of paper from the tray and ex it, rotate it 180 degrees, and ip it over. Do not fan the
paper. Return the stack of paper to the tray.
2. Use only paper that meets HP specications for this product.
3. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a dierent package.
4. Make sure the tray is not overlled. If it is, remove the entire stack of paper from the tray, straighten the
stack, and then return some of the paper to the tray.
5. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the
appropriate indentation in the tray.
6. Make sure the printing environment is within recommended specications.
The document feeder jams, skews, or picks up multiple sheets of paper
●
The original might have something on it, such as staples or self-adhesive notes, that must be removed.
●
Check that all rollers are in place and that the roller-access cover inside the document feeder is closed.
●
Make sure that the top document-feeder cover is closed.
●
The pages might not be placed correctly. Straighten the pages and adjust the paper guides to center the
stack.
ENWW Paper feeds incorrectly or becomes jammed 221
●
The paper guides must be touching the sides of the paper stack to work correctly. Make sure that the paper
stack is straight and the guides are against the paper stack.
●
The document feeder input tray or output bin might contain more than the maximum number of pages.
Make sure the paper stack ts below the guides in the input tray, and remove pages from the output bin.
●
Verify that there are no pieces of paper, staples, paper clips, or other debris in the paper path.
●
Clean the document-feeder rollers and the separation pad. Use compressed air or a clean, lint-free cloth
moistened with warm water. If misfeeds still occur, replace the rollers.
●
From the Home screen on the product control panel, scroll to and touch the Supplies button. Check the
status of the document-feeder kit, and replace it if necessary.
Prevent paper jams
To reduce the number of paper jams, try these solutions.
1. Use only paper that meets HP specications for this product.
2. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a dierent package.
3. Use paper that has not previously been printed or copied on.
4. Make sure the tray is not overlled. If it is, remove the entire stack of paper from the tray, straighten the
stack, and then return some of the paper to the tray.
5. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides so they
are touching the paper stack without bending it.
6. Make sure that the tray is fully inserted in the product.
7. If you are printing on heavy, embossed, or perforated paper, use the manual feed feature and feed sheets
one at a time.
8. From the Home screen on the product control panel, scroll to and touch the Trays button. Verify that the
tray is congured correctly for the paper type and size.
9. Make sure the printing environment is within recommended specications.
222 Chapter 10 Solve problems ENWW
Clear jams
Jam locations
Use this illustration to troubleshoot jams in the product.
1 Document feeder
2 Stapler/stacker
3 Output path
4 Duplex path (for two-sided printing)
5 Stapler/stacker output bin
6 Output bin
7 Toner cartridge
8 Input trays
9 Optional input trays
ENWW Clear jams 223
Auto-navigation for clearing jams
The auto-navigation feature assists you in clearing jams by providing step-by-step instructions on the control
panel. When you complete a step, the product displays instructions for the next step until you have completed all
steps in the procedure.
Clear jams in the document feeder
1. Lift the latch to release the document-feeder
cover.
2. Open the document-feeder cover.
224 Chapter 10 Solve problems ENWW
3. Lift the jam-access door, and remove any jammed
paper.
If necessary, rotate the green wheel at the front of
the document feeder to remove jammed paper.
4. Close the document-feeder cover.
ENWW Clear jams 225
Clear jams in the output-bin area
1. If paper is visible from the output bin, grasp the
leading edge and remove it.
Clear jams in the stapler/stacker
1. If paper is visible in the stapler/stacker output bin,
grasp the leading edge of the paper and slowly pull
the paper out of the product.
226 Chapter 10 Solve problems ENWW
2. Open the upper-left door.
3. Press the green tab down to open the bar.
ENWW Clear jams 227
4. Grasp both sides of the paper, and slowly pull the
paper out of the product.
5. Close the upper-left door door. Make sure that
both sides of the door snap into place.
Clear staple jams
To reduce the risk of staple jams, make sure that you staple 30 or fewer pages of paper (80 g/m
2
(20 lb) at a
time.
228 Chapter 10 Solve problems ENWW
1. Open the stapler door.
2. Remove the staple cartridge.
3. Remove any loose staples from the product.
ENWW Clear jams 229
4. Lift up the lever on the front of the staple cartridge.
5. Remove the sheet of staples from the stapler.
6. Push down the lever on the front of the staple
cartridge.
230 Chapter 10 Solve problems ENWW
7. Insert the staple cartridge.
8. Close the stapler door.
ENWW Clear jams 231
Clear jams in Tray 1
1. Slowly pull the jammed paper out of the product.
Clear jams in Tray 2 or Tray 3
1. Open the right-side access door. If the jammed
page is visible, gently pull it out of the product.
2
3
232 Chapter 10 Solve problems ENWW
2. If you were not able to clear the jam by using the
right-side access door, slide the tray out of the
product.
3. Remove any damaged paper from the tray.
4. If the edge of the paper is visible in the feed area,
slowly pull the paper toward the left side and then
out of the product.
NOTE: Do not force the paper if it will not move
easily. If the paper is stuck in a tray, try removing it
through the tray above (if applicable) or through
the toner-cartridge area.
3
ENWW Clear jams 233
5. Close the tray.
NOTE: Before replacing the tray, make sure the
paper is at in the tray at all four corners and
below the tabs on the guides.
6. Close the right-side access door.
2
3
234 Chapter 10 Solve problems ENWW
Clear jams in the 500-sheet trays
1. Open the right-side access door and the 500-sheet
tray jam-access door.
4
2
3
2. Remove the 500-sheet tray.
2
3
3. If the edge of the paper is visible in the feed area,
slowly pull the paper toward the right side and out
of the product.
NOTE: Do not force the paper if it will not move
easily. If the paper is stuck in a tray, try removing it
through the tray above (if applicable) or through
the upper, right door.
2
3
ENWW Clear jams 235
4. Close the 500-sheet tray.
2
3
5. Close the right-side access door and the 500-sheet
tray jam-access door.
4
2
3
236 Chapter 10 Solve problems ENWW
Clear jams in the 3,500-sheet high-capacity tray
1. Open the right and left sides of the tray.
4
2. Remove any damaged sheets of paper.
4
3. Above the right-side tray, press the green button to
release the jam-access plate.
4
ENWW Clear jams 237
4. If jammed paper is in the feed area, pull it down to
remove it.
4
5. Push up on the jam-access plate to close it.
4
6. Close the right and left sides of the tray.
4
238 Chapter 10 Solve problems ENWW
7. Open the jam-access door on the right side of the
high-capacity tray cabinet.
8. Lift up the jam-release plate and remove any
jammed paper.
9. Close the jam-access door on the right side of the
high-capacity tray cabinet.
ENWW Clear jams 239
Clear jams from the toner-cartridge area
1. Press the cartridge-door-release button.
2. Open the cartridge door.
3. Remove the toner cartridge.
CAUTION: To prevent damage to the toner
cartridge, do not expose it to light for more than a
few minutes.
240 Chapter 10 Solve problems ENWW
4. Pull the green tab down to open the metal plate
inside the product.
5. Slowly pull the paper out of the product. Be careful
to not tear the paper.
CAUTION: Avoid spilling loose toner. Use a dry,
lint-free cloth to clean any toner that might have
fallen into the product. If loose toner falls into the
product, it might cause temporary problems with
print quality. Loose toner should clear from the
paper path after a few pages are printed. If toner
gets on your clothing, wipe it o with a dry cloth
and wash clothing in cold water. (Hot water sets
toner into fabric.)
ENWW Clear jams 241
6. Replace the toner cartridge.
7. Close the cartridge door.
242 Chapter 10 Solve problems ENWW
Clear jams in the fuser
1. Open the fuser door on the left side of the product.
CAUTION: The fuser can be hot while the product
is in use.
2. Push down on the green tab to open the fuser jam-
access cover.
3. Remove any paper from the fuser.
ENWW Clear jams 243
4. Close the fuser jam-access cover.
5. Close the fuser door.
244 Chapter 10 Solve problems ENWW
Clear jams from the duplexer
1. Remove the duplexer.
2. Remove any paper from the duplexer.
3. Reinstall the duplexer.
ENWW Clear jams 245
Change jam recovery
This product provides a jam recovery feature that reprints jammed pages.
1. From the Home screen on the product control panel, scroll to and touch the Administration button.
2. Open the General Settings menu, and then open the Jam Recovery menu.
3. Select one of the following options:
●
Auto — The product attempts to reprint jammed pages when suicient memory is available. This is
the default setting.
●
O — The product does not attempt to reprint jammed pages. Because no memory is used to store
the most recent pages, performance is optimal.
NOTE: Some pages can be lost if the product runs out of paper while printing a duplex job with Jam
Recovery set to O.
●
On — The product always reprints jammed pages. Additional memory is allocated to store the last
few pages printed.
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Improve print quality
Print from a dierent software program
Try printing from a dierent software program. If the page prints correctly, the problem is with the software
program from which you were printing.
Set the paper-type setting for the print job
Check the paper type setting if you are printing from a software program and the pages have any of these
problems:
●
smeared print
●
fuzzy print
●
dark print
●
curled paper
●
scattered dots of toner
●
loose toner
●
small areas of missing toner
Check the paper type setting (Windows)
1. From the software program, select the Print option.
2. Select the product, and then click the Properties or Preferences button.
3. Click the Paper/Quality tab.
4. From the Paper type drop-down list, click the More... option.
5. Expand the list of Type is: options.
6. Expand the category of paper types that best describes your paper.
7. Select the option for the type of paper you are using, and click the OK button.
8. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button
to print the job.
Check the paper type setting (Mac OS X)
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the product.
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then
click the Finishing menu.
4. Select a type from the Media Type drop-down list.
5. Click the Print button.
ENWW Improve print quality 247
Check the toner-cartridge status
Follow these steps to check the estimated life remaining in the toner cartridges and if applicable, the status of
other replaceable maintenance parts.
1. On the product control panel, press the Home button.
2. Open the following menus:
●
Administration
●
Reports
●
Conguration/Status Pages
3. Select the Supplies Status option.
4. Highlight the Print option, and then press the OK button to print the report.
5. Check the percent of life remaining for the toner cartridges and if applicable, the status of other replaceable
maintenance parts.
Print quality problems can occur when using a toner cartridge that is at its estimated end of life. The
supplies status page indicates when a supply level is very low. After an HP supply has reached the very low
threshold, HP’s premium protection warranty on that supply has ended.
The supply does not need to be replaced now unless the print quality is no longer acceptable. Consider
having a replacement available to install when print quality is no longer acceptable.
If you determine that you need to replace a toner cartridge or other replaceable maintenance parts, the
supplies status page lists the genuine HP part numbers.
6. Check to see if you are using a genuine HP cartridge.
A genuine HP toner cartridge has the words “HP” on it, or has the HP logo on it. For more information on
identifying HP cartridges go to www.hp.com/go/learnaboutsupplies.
HP cannot recommend the use of non-HP supplies, either new or remanufactured. Because they are not HP
products, HP cannot inuence their design or control their quality. If you are using a relled or
remanufactured toner cartridge and are not satised with the print quality, replace the toner cartridge with
a genuine HP toner cartridge.
Print a cleaning page
Print a cleaning page to remove dust and excess toner from the fuser if you are having any of the following
problems:
●
Specks of toner are on the printed pages.
●
Toner is smearing on the printed pages.
●
Repeated marks occur on the printed pages.
Use the following procedure to print a cleaning page.
248 Chapter 10 Solve problems ENWW
1. From the Home screen on the product control panel, scroll to and touch the Device Maintenance button.
2. Open the following menus:
●
Calibration/Cleaning
●
Cleaning Page
3. Touch the Print button to print the page.
4. The cleaning process can take several minutes. When it is nished, discard the printed page.
Visually inspect the toner cartridge
1. Remove the toner cartridge from the product, and verify that the sealing tape has been removed.
2. Check the memory chip for damage.
3. Examine the surface of the green imaging drum on the toner cartridge.
CAUTION: Do not touch the imaging drum. Fingerprints on the imaging drum can cause print-quality
problems.
4. If you see any scratches, ngerprints, or other damage on the imaging drum, replace the toner cartridge.
5. If the imaging drum does not appear to be damaged, rock the toner cartridge gently several times and
reinstall it. Print a few pages to see if the problem has resolved.
Check paper and the printing environment
Use paper that meets HP specications
Use dierent paper if you are having any of the following problems:
●
The printing is too light or seems faded in areas.
●
Specks of toner are on the printed pages.
●
Toner is smearing on the printed pages.
●
Printed characters seem misformed.
●
Printed pages are curled.
Always use a paper type and weight that this product supports. In addition, follow these guidelines when
selecting paper:
●
Use paper that is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids,
staples, and curled or bent edges.
●
Use paper that has not been previously printed on.
●
Use paper that is designed for use in laser printers. Do not use paper that is designed only for use in Inkjet
printers.
●
Use paper that is not too rough. Using smoother paper generally results in better print quality.
ENWW Improve print quality 249
Check the environment
Environmental conditions can directly aect print quality, and they are a common cause for paper-feeding
problems. Try the following solutions:
●
Move the product away from drafty locations, such as air-conditioning vents, or open windows or doors.
●
Make sure the product is not exposed to temperatures or humidity outside of product specications.
●
Do not place the product in a conned space, such as a cabinet.
●
Place the product on a sturdy, level surface.
●
Remove anything that is blocking the vents on the product. The product requires good air ow on all sides,
including the top.
●
Protect the product from airborne debris, dust, steam, grease, or other elements that can leave residue
inside the product.
Check the EconoMode settings
HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might
outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer acceptable,
consider replacing the toner cartridge.
NOTE: This feature is available with the PCL 6 print driver for Windows. If you are not using that driver, you can
enable the feature by using the HP Embedded Web Server.
Follow these steps if the entire page is too dark or too light.
1. From the software program, select the Print option.
2. Select the product, and then click the Properties or Preferences button.
3. Click the Paper/Quality tab, and locate the Print Quality area.
4. If the entire page is too dark, use these settings:
●
Select the 600 dpi option.
●
Select the EconoMode check box to enable it.
If the entire page is too light, use these settings:
●
Select the FastRes 1200 option.
●
Clear the EconoMode check box to disable it.
5. Click the OK button to close the Document Properties dialog box. In the Print dialog, click the OK button to
print the job.
Try a dierent print driver
Try using a dierent print driver if you are printing from a software program and the printed pages have
unexpected lines in graphics, missing text, missing graphics, incorrect formatting, or substituted fonts. The
following print drivers are available at www.hp.com/go/ljMFPM725_software.
250 Chapter 10 Solve problems ENWW
HP PCL 6 driver
●
Provided as the default driver on the product CD. This driver is automatically installed
unless you select a dierent one.
●
Recommended for all Windows environments
●
Provides the overall best speed, print quality, and product-feature support for most
users
●
Developed to align with the Windows Graphic Device Interface (GDI) for the best speed
in Windows environments
●
Might not be fully compatible with third-party and custom software programs that are
based on PCL 5
HP UPD PS driver
●
Recommended for printing with Adobe
®
software programs or with other highly
graphics-intensive software programs
●
Provides support for printing from postscript emulation needs, or for postscript ash
font support
HP UPD PCL 5
●
Recommended for general oice printing in Windows environments
●
Compatible with previous PCL versions and older HP LaserJet products
●
The best choice for printing from third-party or custom software programs
●
The best choice when operating with mixed environments, which require the product
to be set to PCL 5 (UNIX, Linux, mainframe)
●
Designed for use in corporate Windows environments to provide a single driver for
use with multiple product models
●
Preferred when printing to multiple product models from a mobile Windows computer
HP UPD PCL 6
●
Recommended for printing in all Windows environments
●
Provides the overall best speed, print quality, and printer feature support for most
users
●
Developed to align with Windows Graphic Device Interface (GDI) for best speed in
Windows environments
●
Might not be fully compatible with third-party and custom software programs that are
based on PCL 5
Set the individual tray alignment
Adjust the alignment for individual trays when text or images are not centered or aligned correctly on the printed
page.
1. From the Home screen on the product control panel, scroll to and touch the Administration button.
2. Open the following menus:
●
General Settings
●
Print Quality
●
Image Registration
3. Select the tray that you want to adjust.
ENWW Improve print quality 251
4. Touch the Print Test Page button, and then follow the instructions on the printed pages.
5. Touch the Print Test Page button to verify the results, and then make further adjustments if necessary.
6. When you are satised with the results, touch the Save button to save the new settings.
252 Chapter 10 Solve problems ENWW
Improve copy quality
Check the scanner glass for dirt or smudges
Over time, specks of debris might collect on the scanner glass and white plastic backing which can aect
performance. Use the following procedure to clean the scanner glass and white plastic backing.
1. Press the power button to turn o the product, and
then disconnect the power cable from the electrical
outlet.
2. Open the scanner lid. Align paper that has copy
defects with the scanner glass to identify the
locations of dirt or smudges.
ENWW Improve copy quality 253
3. Clean the main scanner glass, the document-
feeder glass (the small strip of glass on the left
side of the scanner), and the white foam backing.
Use a soft cloth or sponge that has been
moistened with nonabrasive glass cleaner. Dry the
glass and white plastic backing by using a chamois
or a cellulose sponge to prevent spotting.
CAUTION: Do not use abrasives, acetone,
benzene, ammonia, ethyl alcohol, or carbon
tetrachloride on any part of the product; these can
damage the product. Do not place liquids directly
on the glass or platen. They might seep and
damage the product.
NOTE: If you are having trouble with streaks on
copies when you are using the document feeder,
be sure to clean the small strip of glass on the left
side of the scanner.
NOTE: See this English-language video for a
demonstration of how to identify and clean debris
that causes streaks on copies: www.youtube.com/
watch?v=CGn7FJvH8sE.
4. Connect the power cable to an outlet, and then
press the power button to turn on the product.
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Calibrate the scanner
If the copied image is not positioned correctly on the page, calibrate the scanner.
NOTE: When using the document feeder, make sure to adjust the guides in the input tray so they are against
the original document.
1. From the Home screen on the product control panel, scroll to and touch the Device Maintenance button.
2. Open the following menus:
●
Calibration/Cleaning
●
Calibrate Scanner
3. Touch the Next button to start the calibration process. Follow the on-screen prompts.
4. Wait while the product calibrates, and then try copying again.
Check the paper settings
Check the paper settings if copied pages have smears, fuzzy or dark print, curled paper, scattered dots of toner,
loose toner, or areas where toner has dropped out.
Check the paper size and type conguration
1. From the Home screen on the product control panel, scroll to and touch the Trays button.
2. Touch the line for the tray that you want to congure, and then touch the Modify button.
3. Select the paper size and paper type from the lists of options.
4. Touch the OK button to save your selection.
Select the tray to use for the copy
1. From the Home screen on the product control panel, touch the Copy button.
2. Touch the Paper Selection button.
3. Select the tray that holds the paper that you want to use, and then touch the OK button.
Check the image-adjustment settings
Adjust these additional settings to improve copy quality.
1. From the Home screen on the product control panel, touch the Copy button.
2. Touch the Image Adjustment button.
3. Adjust the sliders to set the Darkness level, the Contrast level, the Sharpness level, and the Background
Cleanup level. Touch the OK button.
4. Touch the Start button.
ENWW Improve copy quality 255
Optimize copy quality for text or pictures
Optimize the copy job for the type of image being copied: text, graphics, or photos.
1. From the Home screen on the product control panel, touch the Copy button.
2. Touch the More Options button, and then touch the Optimize Text/Picture button.
3. Select one of the predened options, or touch the Manually adjust button and then adjust the slider in the
Optimize For area. Touch the OK button.
4. Touch the Start button.
NOTE: These settings are temporary. After you have nished the job, the product returns to the default
settings.
Edge-to-edge copying
Use this feature to avoid shadows that can appear along the edges of copies when the original document is
printed close to the edges.
1. From the Home screen on the product control panel, scroll to and touch the Administration button.
2. Open the following menus:
●
Copy Settings
●
Edge-To-Edge
3. Select the Edge-To-Edge output option if the original document is printed close to the paper edges.
4. Touch the OK button.
Clean the pickup rollers and separation pad in the document feeder
1. Lift the document-feeder latch.
256 Chapter 10 Solve problems ENWW
2. Open the document-feeder cover.
3. Remove any visible lint or dust from each of the
feed rollers and the separation pad using
compressed air or a clean lint-free cloth moistened
with warm water.
NOTE: Lift up the roller assembly so you can
clean the second roller.
4. Close the document-feeder cover.
ENWW Improve copy quality 257
Improve scan quality
Check the scanner glass for dirt or smudges
Over time, specks of debris might collect on the scanner glass and white plastic backing which can aect
performance. Use the following procedure to clean the scanner glass and white plastic backing.
1. Press the power button to turn o the product, and
then disconnect the power cable from the electrical
outlet.
2. Open the scanner lid. Align paper that has copy
defects with the scanner glass to identify the
locations of dirt or smudges.
258 Chapter 10 Solve problems ENWW
3. Clean the main scanner glass, the document-
feeder glass (the small strip of glass on the left
side of the scanner), and the white foam backing.
Use a soft cloth or sponge that has been
moistened with nonabrasive glass cleaner. Dry the
glass and white plastic backing by using a chamois
or a cellulose sponge to prevent spotting.
CAUTION: Do not use abrasives, acetone,
benzene, ammonia, ethyl alcohol, or carbon
tetrachloride on any part of the product; these can
damage the product. Do not place liquids directly
on the glass or platen. They might seep and
damage the product.
NOTE: If you are having trouble with streaks on
copies when you are using the document feeder,
be sure to clean the small strip of glass on the left
side of the scanner.
NOTE: See this English-language video for a
demonstration of how to identify and clean debris
that causes streaks on copies: www.youtube.com/
watch?v=CGn7FJvH8sE.
4. Connect the power cable to an outlet, and then
press the power button to turn on the product.
Check the resolution settings
NOTE: Setting the resolution to a high value increases the le size and the scan time.
1. From the Home screen on the product control panel, scroll to and touch the Administration button.
2. Open the Scan/Digital Send Settings menu.
3. Select the category of scan and send settings that you want to congure.
4. Open the Default Job Options menu.
5. Touch the Resolution button.
6. Select one of the predened options. Touch the Save button.
7. Touch the Start button.
ENWW Improve scan quality 259
Check the image-adjustment settings
Adjust these additional settings to improve scan quality.
1. From the Home screen on the product control panel, scroll to and touch the Administration button.
2. Open the Scan/Digital Send Settings menu.
3. Select the category of scan and send settings that you want to congure.
4. Open the Default Job Options menu.
5. Touch the Image Adjustment button.
6. Adjust the sliders to set the Darkness level, the Contrast level, the Sharpness level, and the Background
Cleanup level. Touch the Save button.
7. Touch the Start button.
Optimize scan quality for text or pictures
Optimize the scan job for the type of image being scanned: text, graphics, or photos.
1. From the Home screen on the product control panel, touch one of the buttons for the scan/send features:
●
Save to Network Folder
●
Save to Device Memory
●
Save to USB
2. Touch the More Options button, and then touch the Optimize Text/Picture button.
3. Select one of the predened options, or touch the Manually adjust button and then adjust the slider in the
Optimize For area. Touch the OK button.
4. Touch the Start button.
NOTE: These settings are temporary. After you have nished the job, the product returns to the default
settings.
Check the output-quality settings
This setting adjusts the level of comression when saving the le. For the highest quality, select the highest
setting.
1. From the Home screen on the product control panel, scroll to and touch the Administration button.
2. Open the Scan/Digital Send Settings menu.
3. Select the category of scan and send settings that you want to congure.
4. Open the Default Job Options menu.
5. Touch the Output Quality button.
260 Chapter 10 Solve problems ENWW
6. Select one of the predened options. Touch the Save button.
7. Touch the Start button.
Clean the pickup rollers and separation pad in the document feeder
1. Lift the document-feeder latch.
2. Open the document-feeder cover.
ENWW Improve scan quality 261
3. Remove any visible lint or dust from each of the
feed rollers and the separation pad using
compressed air or a clean lint-free cloth moistened
with warm water.
NOTE: Lift up the roller assembly so you can
clean the second roller.
4. Close the document-feeder cover.
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Improve fax quality
Check the scanner glass for dirt or smudges
Over time, specks of debris might collect on the scanner glass and white plastic backing which can aect
performance. Use the following procedure to clean the scanner glass and white plastic backing.
1. Press the power button to turn o the product, and
then disconnect the power cable from the electrical
outlet.
2. Open the scanner lid. Align paper that has copy
defects with the scanner glass to identify the
locations of dirt or smudges.
ENWW Improve fax quality 263
3. Clean the main scanner glass, the document-
feeder glass (the small strip of glass on the left
side of the scanner), and the white foam backing.
Use a soft cloth or sponge that has been
moistened with nonabrasive glass cleaner. Dry the
glass and white plastic backing by using a chamois
or a cellulose sponge to prevent spotting.
CAUTION: Do not use abrasives, acetone,
benzene, ammonia, ethyl alcohol, or carbon
tetrachloride on any part of the product; these can
damage the product. Do not place liquids directly
on the glass or platen. They might seep and
damage the product.
NOTE: If you are having trouble with streaks on
copies when you are using the document feeder,
be sure to clean the small strip of glass on the left
side of the scanner.
NOTE: See this English-language video for a
demonstration of how to identify and clean debris
that causes streaks on copies: www.youtube.com/
watch?v=CGn7FJvH8sE.
4. Connect the power cable to an outlet, and then
press the power button to turn on the product.
Check the send-fax resolution settings
NOTE: Increasing the resolution increases the fax size and send time.
1. From the Home screen on the product control panel, scroll to and touch the Administration button.
2. Open the following menus:
●
Fax Settings
●
Fax Send Settings
●
Default Job Options
3. Touch the Resolution button.
264 Chapter 10 Solve problems ENWW
4. Select one of the predened options. Touch the Save button.
5. Touch the Start button.
Check the image-adjustment settings
Adjust these additional settings to improve send-fax quality
1. From the Home screen on the product control panel, scroll to and touch the Administration button.
2. Open the following menus:
●
Fax Settings
●
Fax Send Settings
●
Default Job Options
3. Touch the Image Adjustment button.
4. Adjust the sliders to set the Darkness level, the Contrast level, the Sharpness level, and the Background
Cleanup level. Touch the Save button.
5. Touch the Start button.
Optimize fax quality for text or pictures
Optimize the fax job for the type of image being scanned: text, graphics, or photos.
1. From the Home screen on the product control panel, touch the Copy button.
2. Touch the More Options button, and then touch the Optimize Text/Picture button.
3. Select one of the predened options, or touch the Manually adjust button and then adjust the slider in the
Optimize For area. Touch the OK button.
4. Touch the Start button.
NOTE: These settings are temporary. After you have nished the job, the product returns to the default
settings.
Check the error-correction settings
The Error Correction Mode setting might be disabled, which can reduce image quality. Follow these steps to
enable it.
1. From the Home screen on the product control panel, scroll to and touch the Administration button.
2. Open the following menus:
●
Fax Settings
●
Fax Send Settings
ENWW Improve fax quality 265
●
Fax Send Setup
●
General Fax Send Settings
3. Select the Error Correction Mode option. Touch the Save button.
Send to a dierent fax machine
Try sending the fax to a dierent fax machine. If the fax quality is better, the problem is related to the initial
recipient's fax machine settings or supplies status.
Clean the pickup rollers and separation pad in the document feeder
1. Lift the document-feeder latch.
2. Open the document-feeder cover.
266 Chapter 10 Solve problems ENWW
3. Remove any visible lint or dust from each of the
feed rollers and the separation pad using
compressed air or a clean lint-free cloth moistened
with warm water.
NOTE: Lift up the roller assembly so you can
clean the second roller.
4. Close the document-feeder cover.
Check the t-to-page setting
If the Fit to Page setting is enabled, and the incoming fax is larger than the default page size, the product
attempts to scale the image to t the page. If this setting is disabled, larger images split across multiple pages.
1. From the Home screen on the product control panel, scroll to and touch the Administration button.
2. Open the following menus:
●
Fax Settings
●
Fax Receive Settings
●
Default Job Options
●
Fit to Page
3. Touch the Enabled option to enable the setting, or touch the Disabled option to disable it. Touch the Save
button.
ENWW Improve fax quality 267
Check the sender's fax machine
Ask the sender to try sending from a dierent fax machine. If the fax quality is better, the problem is with the
sender's fax machine. If a dierent fax machine is unavailable, ask the sender to consider making the following
changes:
●
Make sure the original document is on white (not colored) paper.
●
Increase the fax resolution, quality level, or contrast settings.
●
If possible, send the fax from a computer software program.
268 Chapter 10 Solve problems ENWW
The product does not print or it prints slowly
The product does not print
If the product does not print at all, try the following solutions.
1. Make sure the product is turned on and that the control panel indicates it is ready.
–
If the control panel does not indicate the product is ready, turn the product o and then on again.
–
If the control panel indicates the product is ready, try sending the job again.
2. If the control panel indicates the product has an error, resolve the error and then try sending the job again.
3. Make sure the cables are all connected correctly. If the product is connected to a network, check the
following:
–
Check the light next to the network connection on the product. If the network is active, the light is
green.
–
Make sure that you are using a network cable and not a phone cord to connect to the network.
–
Make sure the network router, hub, or switch is turned on and that it is working correctly.
4. Install the HP software from the CD that came with the product or use the UPD print driver. Using generic
print drivers can cause delays clearing jobs from the print queue.
5. From the list of printers on your computer, right-click the name of this product, click Properties, and open
the Ports tab.
–
If you are using a network cable to connect to the network, make sure the printer name listed on the
Ports tab matches the product name on the product conguration page.
–
If you are using a USB cable and are connecting to a wireless network, make sure the box is checked
next to Virtual printer port for USB.
6. If you are using a personal rewall system on the computer, it might be blocking communication with the
product. Try temporarily disabling the rewall to see if it is the source of the problem.
7. If your computer or the product is connected to a wireless network, low signal quality or interference might
be delaying print jobs.
The product prints slowly
If the product prints, but it seems slow, try the following solutions.
1. Make sure the computer meets the minimum specications for this product. For a list of specications, go
to this Web site: www.hp.com/support/ljMFPM725series.
2. When you congure the product to print on some paper types, such as heavy paper, the product prints
more slowly so it can correctly fuse the toner to the paper. If the paper type setting is not correct for the
type of paper you are using, change the setting to the correct paper type.
ENWW The product does not print or it prints slowly 269
Solve easy-access USB printing problems
●
The Retrieve from USB menu does not open when you insert the USB ash drive
●
The le does not print from the USB ash drive
●
The le that you want to print is not listed in the Retrieve from USB menu
The Retrieve from USB menu does not open when you insert the USB ash drive
1. You must enable this feature before you can use it.
a. From the Home screen on the product control panel, scroll to and touch the Administration button.
b. Open the following menus:
●
General Settings
●
Enable Retrieve from USB
c. Select the Enable option, and then touch the Save button.
2. You might be using a USB ash drive or a le system that this product does not support. Save the les on a
standard USB ash drive that uses File Allocation Table (FAT) le systems. The product supports FAT32 USB
ash drives.
3. If another menu is already open, close that menu and then reinsert the USB ash drive.
4. The USB ash drive might have multiple partitions. (Some USB ash drive manufacturers install software
on the accessory that creates partitions, similar to a CD.) Reformat the USB ash drive to remove the
partitions, or use a dierent USB ash drive.
5. The USB ash drive might require more power than the product can provide.
a. Remove the USB ash drive.
b. Turn the product o and then on.
c. Use a USB ash drive that has its own power supply or that requires less power.
6. The USB ash drive might not be functioning correctly.
a. Remove the USB ash drive.
b. Turn the product o and then on.
c. Try printing from another USB ash drive.
The le does not print from the USB ash drive
1. Make sure that paper is in the tray.
2. Check the control panel for messages. If paper is jammed in the product, clear the jam.
270 Chapter 10 Solve problems ENWW
The le that you want to print is not listed in the Retrieve from USB menu
1. You might be trying to print a le type that the USB printing feature does not support. The product
supports .pdf, .prn, .pcl, .ps, and .cht le types.
2. You might have too many les in a single folder on the USB ash drive. Reduce the number of les in the
folder by moving them to subfolders.
3. You might be using a character set for the le name that the product does not support. In this case, the
product replaces the le names with characters from a dierent character set. Rename the les using ASCII
characters.
ENWW Solve easy-access USB printing problems 271
Solve USB connection problems
If you have connected the product directly to a computer, congure the following setting so the product wakes
from Sleep mode whenever you insert a USB ash drive.
1. From the Home screen on the product control panel, scroll to and touch the Administration button.
2. Open the following menus:
●
General Settings
●
Energy Settings
●
Sleep Timer Settings
3. In the Wake/Auto On to These Events list, select the All events option, and then touch the Save button.
If you have connected the product directly to a computer, check the cable.
●
Verify that the cable is connected to the computer and to the product.
●
Verify that the cable is not longer than 2 m (6.65 ft). Try using a shorter cable.
●
Verify that the cable is working correctly by connecting it to another product. Replace the cable if necessary.
272 Chapter 10 Solve problems ENWW
Solve wired network problems
Check the following items to verify that the product is communicating with the network. Before beginning, print a
conguration page from the product control panel and locate the product IP address that is listed on this page.
●
The product has a poor physical connection
●
The computer is using the incorrect IP address for the product
●
The computer is unable to communicate with the product
●
The product is using incorrect link and duplex settings for the network
●
New software programs might be causing compatibility problems
●
The computer or workstation might be set up incorrectly
●
The product is disabled, or other network settings are incorrect
The product has a poor physical connection
1. Verify that the product is attached to the correct network port using a cable of the correct length.
2. Verify that cable connections are secure.
3. Look at the network port connection on the back of the product, and verify that the amber activity light and
the green link-status light are lit.
4. If the problem continues, try a dierent cable or port on the hub.
The computer is using the incorrect IP address for the product
1. Open the printer properties and click the Ports tab. Verify that the current IP address for the product is
selected. The product IP address is listed on the product conguration page.
2. If you installed the product using the HP standard TCP/IP port, select the box labeled Always print to this
printer, even if its IP address changes.
3. If you installed the product using a Microsoft standard TCP/IP port, use the hostname instead of the IP
address.
4. If the IP address is correct, delete the product and then add it again.
The computer is unable to communicate with the product
1. Test network communication by pinging the product.
a. Open a command-line prompt on your computer. For Windows, click Start, click Run, and then type
cmd.
b. Type ping followed by a space and then the IP address for your product.
c. If the window displays round-trip times, the network is working.
2. If the ping command failed, verify that the network hubs are on, and then verify that the network settings,
the product, and the computer are all congured for the same network.
ENWW Solve wired network problems 273
The product is using incorrect link and duplex settings for the network
HP recommends leaving this setting in automatic mode (the default setting). If you change these settings, you
must also change them for your network.
New software programs might be causing compatibility problems
Verify that any new software programs are correctly installed and that they use the correct print driver.
The computer or workstation might be set up incorrectly
1. Check the network drivers, print drivers, and the network redirection.
2. Verify that the operating system is congured correctly.
The product is disabled, or other network settings are incorrect
1. Review the conguration page to check the status of the network protocol. Enable it if necessary.
2. Recongure the network settings if necessary.
274 Chapter 10 Solve problems ENWW
Solve fax problems
Checklist for solving fax problems
Use the following checklist to help identify the cause of any fax-related problems you encounter:
●
Are you using the fax cable supplied with the fax accessory? This fax accessory has been tested with the
supplied fax cable to meet RJ11 and functional specications. Do not substitute another fax cable; the
analog-fax accessory requires an analog-fax cable. It also requires an analog phone connection.
●
Is the fax/phone line connector seated in the outlet on the fax accessory? Make sure that the phone jack is
correctly seated in the outlet. Insert the connector into the outlet until it "clicks."
●
Is the phone wall jack working properly? Verify that a dial tone exists by attaching a phone to the wall jack.
Can you hear a dial tone, and can you make or receive a phone call?
What type of phone line are you using?
●
Dedicated line: A standard analog fax/phone line assigned to receive or send faxes.
NOTE: The phone line should be for product fax use only and not shared with other types of telephone
devices. Examples include alarm systems that use the phone line for notications to a monitoring
company.
●
PBX system: A business-environment phone system. Standard home phones and the fax accessory use an
analog phone signal. Some PBX systems are digital and might not be compatible with the fax accessory.
You need to have access to a standard analog phone connection to be able to send and receive faxes.
●
Roll-over lines: A phone system feature where a new call "rolls over" to the next available line when the rst
incoming line is busy. Try attaching the product to the rst incoming phone line. The fax accessory answers
the phone after it rings the number of times set in the rings-to-answer setting.
NOTE: Roll-over lines can cause problems with receiving faxes. Using roll-over lines with this product is
not recommended.
Are you using a surge-protection device?
A surge-protection device can be used between the wall jack and the fax accessory to protect the fax accessory
against electrical power passed through the phone lines. These devices can cause some fax communication
problems by degrading the quality of the phone signal. If you are having problems sending or receiving faxes and
are using one of these devices, connect the product directly to the phone jack on the wall to determine whether
the problem is with the surge-protection device.
Are you using a phone company voice-messaging service or an answering machine?
If the rings-to-answer setting for the messaging service is lower than the rings-to-answer setting for the fax
accessory, the messaging service answers the call, and the fax accessory cannot receive faxes. If the rings-to-
answer setting for the fax accessory is lower than that of the messaging service, the fax accessory answers all
calls.
Does your phone line have a call-waiting feature?
If the fax telephone line has an activated call-waiting feature, a call-waiting notice can interrupt a fax call in
progress, which causes a communication error. Ensure that a call-waiting feature is not active on the fax
telephone line.
ENWW Solve fax problems 275
Check fax accessory status
If the analog-fax accessory does not appear to be functioning, print a Conguration Page report to check the
status.
1. From the Home screen, scroll to and touch the Administration button.
2. Open the following menus:
●
Reports
●
Conguration/Status Pages
●
Conguration Page
3. Touch the Print button to print the report, or touch the View button to view the report on the screen. The
report consists of several pages.
NOTE: The product IP address or host name is listed on the Jetdirect Page.
On the Fax Accessory Page of the Conguration Page, under the Hardware Information heading, check the
Modem Status. The following table identies the status conditions and possible solutions.
NOTE: If the Fax Accessory Page does not print, there might be a problem with the analog fax accessory. If you
are using LAN fax or Internet fax, those congurations could be disabling the feature.
Operational / Enabled
1
The analog-fax accessory is installed and ready.
Operational / Disabled
1
The fax accessory is installed, but you have not congured the
required fax settings yet.
The fax accessory is installed and operational; however, the
HP Digital Sending utility has either disabled the product fax feature
or has enabled LAN fax. When LAN fax is enabled, the analog-fax
feature is disabled. Only one fax feature, either LAN fax or analog
fax, can be enabled at a time.
NOTE: If LAN fax is enabled, the Fax feature is unavailable on the
product control panel.
Non-Operational / Enabled/Disabled
1
The product has detected a rmware failure. Upgrade the rmware.
Damaged / Enabled/Disabled
1
The fax accessory has failed. Reseat the fax accessory card and
check for bent pins. If the status is still DAMAGED, replace the
analog-fax accessory card.
1
ENABLED indicates that the analog-fax accessory is enabled and turned on; DISABLED indicates that LAN fax is enabled (analog fax is
turned o).
General fax problems
Problem
Cause Solution
The fax failed to send. JBIG is enabled, and the receiving fax
machine does not have JBIG capability.
Turn o the JBIG setting.
276 Chapter 10 Solve problems ENWW
Problem Cause Solution
An "Out of Memory" status message
displays on the product control panel.
The product storage disk is full. Delete some stored jobs from the disk. From
the Home screen on the product control
panel, touch the Retrieve from Device
Memory button. Open the list of stored jobs
or stored faxes. Select a job to delete, and
then touch the Delete button.
Print quality of a photo is poor or prints as a
gray box.
You are using the wrong page-content
setting or the wrong resolution setting.
Try setting the Optimize Text/Picture option
to Photograph setting.
You touched the Stop button on the
product control panel to cancel a fax
transmission, but the fax was still sent.
If the job is too far along in the sending
process, you cannot cancel the job.
This is normal operation.
No fax address book button displays. The fax address book feature has not been
enabled.
Use the HP MFP Digital Sending Software
Conguration utility to enable the fax
address book feature.
Not able to locate the Fax settings in
HP Web Jetadmin.
Fax settings in HP Web Jetadmin are located
under the device's status page drop-down
menu.
Select Digital Sending and Fax from the
drop-down menu.
The header is appended to the top of the
page when the overlay option is enabled.
For all forwarded faxes, the product
appends the overlay header to the top of a
page.
This is normal operation.
A mix of names and numbers is in the
recipients box.
Names and numbers can both display,
depending on where they are from. The fax
address book lists names, and all other
databases list numbers.
This is normal operation.
A one-page fax prints as two pages. The fax header is being appended to the top
of the fax, pushing text to a second page.
To print a one page fax on one page, set the
overlay header to overlay mode, or adjust
the t-to-page setting.
A document stops in the document feeder in
the middle of faxing.
A jam is in the document feeder. Clear the jam, and send the fax again.
The volume for sounds coming from the fax
accessory is too high or too low.
The volume setting needs to be adjusted. Adjust the volume in the Fax Send Settings
menu and the Fax Receive Settings menu.
Use Fax over VoIP networks
VoIP technology converts the analog phone signal into digital bits. These are then assembled into packets which
travel on the Internet. The packets are converted and transmitted back to analog signals at or near the
destination.
Transmission of information on the Internet is digital instead of analog. Therefore, there are dierent constraints
on the fax transmission that might require dierent fax settings than the analog Public Switched Telephone
Network (PSTN). Fax is very dependent upon timing and signal quality, so a fax transmission is more sensitive to
a VoIP environment.
ENWW Solve fax problems 277
The following are suggested changes in settings for the HP LaserJet Analog Fax Accessory 500 when it is connected to a
VoIP service:
●
Begin with the fax speed set in Fast (V.34) mode and with Error Correction Mode (ECM) turned on. The V.34
protocol handles any changes in transmission speed needed to accommodate VoIP networks.
●
If numerous errors or retries occur with the fax speed set to Fast, set it to Medium (V.17).
●
If errors and retries persist, set the fax speed to Slow (V.29) because some VoIP systems cannot handle the
higher signal rates associated with fax.
●
In rare cases, if errors persist, turn o ECM on the product. The image quality might decrease. Ensure that
the image quality is acceptable with ECM
o before using this setting.
●
If the preceding setting changes have not improved the VoIP fax reliability, contact your VoIP provider for
help.
Problems with receiving faxes
Problem Cause Solution
Incoming fax calls are not being answered
by the fax accessory (no fax detected).
The rings-to-answer setting might not be
set correctly.
Check the rings-to-answer setting.
The fax cable might not be connected
correctly, or the fax cable is not working.
Check the installation. Make sure you are
using the fax cable that came with the
product or with the fax accessory.
The phone line might not be working. Disconnect the fax accessory from the
phone jack, and then connect a phone. Try
to make a phone call to ensure the phone
line is working.
If you are using a PBX system, the ring
signals might not be congured correctly.
Check the ring-signal conguration on the
PBX system.
A voice-messaging service might be
interfering with incoming faxes.
Do one of the following:
●
Use a phone line dedicated to fax calls.
●
Decrease the rings-to-answer for the
fax accessory to a number less than
the rings-to-answer for the voice mail.
Faxes are being received very slowly. You might be receiving a complex fax, such
as one with many graphics.
Complex faxes take longer to transmit.
The sending fax machine might have a slow
modem speed.
The fax accessory only receives the fax at
the fastest modem speed the sending fax
machine can use. Wait for the fax
transmission to complete.
The resolution at which the fax was sent or
is being received is very high. A higher
resolution typically results in better quality,
but also requires a longer transmission
time.
Ask the sender to decrease the resolution
and resend the fax.
If there is a poor phone-line connection, the
fax accessory and the sending fax machine
slow down the transmission to adjust for
errors.
Ask the sender to resend the fax. Ask the
phone company to check the phone line.
278 Chapter 10 Solve problems ENWW
Problem Cause Solution
Faxes are not printing on the product. No paper is in the input tray. Load paper. Any faxes received while the
input tray is empty are stored and will print
after the tray has paper.
The Fax Printing Schedule feature is in use. Faxes print according to the schedule. To
print faxes immediately, disable the Fax
Printing Schedule feature.
The product is either low on toner or has run
out of toner.
If congured, the product stops printing as
soon as it is low on toner or runs out of
toner. Any faxes received are stored in
memory and print after the toner has been
replaced.
The incoming call might be a voice call. Incoming voice calls usually show up in the
call report as a No Fax Detected error.
Because these are voice calls and not a fax
error, no action is necessary.
The incoming fax was interrupted. Verify that the fax telephone line does not
have an activated call-waiting feature. A
call-waiting notice can interrupt a fax call in
progress, which causes a communication
error.
The Fax Printing Schedule feature is set to
the Always store faxes option.
Change the Fax Printing Schedule setting to
the Always print faxes option.
Problems with sending faxes
Problem Cause Solution
Faxes are transmitting very slowly. You might be sending a complex fax, such
as one with many graphics.
Complex faxes take longer to transmit.
The receiving fax machine might have a
slow modem speed.
The fax accessory only sends the fax at the
fastest modem speed the receiving fax
machine can use. Wait for the fax
transmission to complete.
The resolution at which the fax was sent or
is being received is very high. A higher
resolution typically results in better quality,
but also requires a longer transmission
time.
Decrease the resolution and change the
Optimize Text/Picture option.
If there is a poor phone-line connection, the
fax accessory and the receiving fax machine
slow down the transmission to adjust for
errors.
Cancel and resend the fax. Ask the phone
company to check the phone line.
The document might have a gray
background, which can increase fax
transmission time.
Use the Image Adjustment feature to clean
up the background shading.
Faxes quit during sending. The receiving fax machine might be
malfunctioning.
Try sending to another fax machine.
ENWW Solve fax problems 279
Problem Cause Solution
The phone line might not be working. Disconnect the fax accessory from the
phone jack, and connect a phone. Try to
make a phone call to ensure the phone line
is working.
The phone line might be noisy or poor
quality.
Try using a slower fax speed to improve the
reliability of transmission. Use the Fax
Dialing Settings menu to set the fax speed
for sending faxes.
A call-waiting feature might be active. Verify that the fax telephone line does not
have an activated call-waiting feature. A
call-waiting notice can interrupt a fax call in
progress, which causes a communication
error.
The fax accessory is receiving faxes but is
not sending them.
If the fax accessory is on a PBX system, the
PBX system might be generating a dial tone
the fax accessory cannot detect.
Disable the detect-dial-tone setting.
There might be a poor phone connection. Try again later.
The receiving fax machine might be
malfunctioning.
Try sending to another fax machine.
The phone line might not be working. Disconnect the fax accessory from the
phone jack, and connect a phone. Try to
make a phone call to ensure the phone line
is working.
Outgoing fax calls keep dialing. The fax accessory automatically redials a
fax number if the Redial On Busy option is
on or if the Redial On No Answer option is
on.
This is normal operation. If you do not want
the fax to retry, set the Redial On Busy
option to 0, set the Redial On No Answer
option to 0, and set the Redial on error
option to 0.
Faxes you send are not arriving at the
receiving fax machine.
The receiving fax machine might be turned
o or might have an error condition, such as
being out of paper.
Ask the recipient to make sure the fax
machine is turned on and ready to receive
faxes.
A fax might be in memory because it is
waiting to redial a busy number, or there are
other jobs ahead of it waiting to be sent.
If a fax job is in memory for either of these
reasons, an entry for the job displays in the
fax log. Print the fax activity log, and check
the Result column for jobs with a Pending
designation.
Fax error codes
If a fax problem occurs which prevents or interrupts fax transmission, an error code is generated that can help in
determining the cause of the problem. Error codes show up in the fax activity log, the fax call report, and the T.
30 Protocol Trace. Print one of these reports to obtain the error code. A detailed description of the error codes
and the appropriate action is available at www.hp.com. Search for HP LaserJet Analog Fax Accessory 500.
Fax error messages on the product control panel
If the fax process is interrupted or an error occurs during a fax transmission or reception, a two-part status/error
description is generated by the fax subsystem on the product. Normal or successful faxes also generate
messages indicating success. The message information consists of a text description and a numeric code (a few
messages do not include numeric codes). Only the text part of the message is displayed on the product control
panel; however, both the text message and numeric code are listed in the Fax Activity Report, Fax Call Report,
280 Chapter 10 Solve problems ENWW
and the Fax T.30 Trace. The numeric code is shown in parentheses after the text part of the message in the
reports.
The fax modem generates the numeric code. Usually a numeric code of (0) indicates a normal modem response.
Some messages always display a numeric code of (0), other messages can have a range of numeric codes, and a
few messages have no numeric code. Usually a numeric code of (0) indicates an error was not associated with
the fax modem, but occurred in another part of the fax system or other product sytem such as the printing
system. Non-zero error codes give further detail into the particular action or process that the modem is
executing, and they do not necessarily indicate that there is a problem with the modem.
Persistent error messages with numeric codes dierent than those listed here require assistance of customer
support. Print a Fax T.30 Trace report before contacting customer support to help identify the problem. This
report contains details of the last fax call.
1. From the Home screen on the product control panel, scroll to and touch the Administration button.
2. Open the following menus:
●
Troubleshooting
●
Fax
●
Fax T.30 Trace
3. Select the Print T.30 Report option to print the report.
ENWW Solve fax problems 281
Send-fax messages
Table 10-1 Send-fax messages
Message Error No. Description Action
Cancelled 0 Someone cancelled the fax at the
product control panel.
None.
Success n/a The fax was sent successfully. None.
Fail Busy 0 The receiving fax machine is busy. The fax will be retired automatically
(if congured), otherwise try
resending fax later.
No Answer 0 or 17 The receiving fax machine is not
answering the call, or a person
answered the call.
The receiving fax machine might be
disconnected or turned o; contact
the receiver to check the machine.
Try resending.
No Dial Tone 0 No dial tone is detected when
sending the fax.
Verify the phone line is active; set
the sending fax to "not" to detect a
dial tone.
Failed Any The fax might be corrupted or not
sent.
Try resending fax.
Failed 0 Incompatible page width, or page
had too many bad lines.
Try resending fax; if the error
persists, contact service.
Failed 17 or 36 Lost telephone connection between
sender and receiver. The issue
might be due to voice calls
interrupting the fax, or a person
answering the call.
Try resending the fax.
Failed or Communication Error Any besides 17 or 36 General communications issue
where the fax transmission was
interrupted or did not proceed as
expected.
Try resending fax; if the error
persists, contact support.
Space Fail 0 Unable to read or write the fax
image le to disk; could be corrupt
product disk or no space available
on the product's disk.
Try resending fax; if the error
persists, contact support.
Memory Error 0 Out of memory on product. If the error persists, delete items
from the product memory, such as
stored jobs or saved faxes.
Power Failure 0 A power failure occurred on the
sending fax product during the fax
transmission.
Try resending the fax.
282 Chapter 10 Solve problems ENWW
Receive-fax messages
Table 10-2 Receive-fax messages
Message Error No. Description Action
Success n/a The fax transmission was
successful.
None.
Blocked n/a The receiving fax machine is using
the blocked-number feature and is
blocking this fax.
None.
Failed Any The fax might be corrupted or not
sent.
Ask the sender to resend the fax; if
the error persists, contact support.
Failed 0 Incompatible page width or page
had too many bad lines.
Ask the sender to resend the fax; if
the error persists, contact support.
Failed 17, 36 Lost telephone connection or
interruption between sender/
receiver.
Ask the sender to resend the fax (if
the sending machine does not
automatically retry).
Failed Any besides 17 or 36 General communications issue
where the fax transmission was
interrupted or did not proceed as
expected.
Ask the sender to resend the fax; if
the error persists, contact support.
Space Fail 0 Unable to read or write image le to
disk; could be corrupt product disk
or no space on disk.
Ask the sender to resend the fax; if
the error persists, contact support.
Memory Error 0 Out of memory on product. If the error persists, delete items
from the product memory, such as
stored jobs or saved faxes.
Print Fail 0 The received image le cannot be
decoded.
Ask the sender to resend the fax;
enable Error Correction Mode if it is
not already enabled.
Power Failure 0 A power failure occurred during the
fax reception.
Ask the sender to resend the fax.
No Fax Detected 17, 36 A voice call was made to the fax. None
Service settings
These items in the control-panel menus are intended to be used when an HP service representative is assisting
you.
Settings in the Troubleshooting menu
1. From the Home screen on the product control panel, scroll to and touch the Administration button.
2. Open the following menus:
●
Troubleshooting
●
Fax
ENWW Solve fax problems 283
Fax T.30 Trace This is a printed report of all the communications between the sending and receiving fax
machines for the last Fax transmission or reception. The report contains detailed error
codes and other information that might be useful in troubleshooting a particular problem
related to sending or receiving a fax. Print this report before contacting HP customer
support.
Fax V.34 This setting controls the modem's method of transmission. The Normal setting allows the
modem to select any of the supported fax speeds up to 33,600 bps. The O setting sets
the fax speed to 14,400 bps or lower, depending on the speed settings for sending and
receiving.
Fax Speaker Mode In Normal mode, the modem speaker is turned on during dialing, through the initial
connection, and then it turns o. In Diagnostic mode, the speaker is turned on and remains
on for all fax communications until the setting is returned to Normal mode.
Fax Log Entries The Standard fax log includes basic information such as the time and whether the fax was
successful. The Detailed fax log shows the intermediate results of the redial process not
shown in the Standard fax log.
284 Chapter 10 Solve problems ENWW
Solve product software problems (Windows)
A print driver for the product is not visible in the Printer folder
1. Reinstall the product software.
NOTE: Close any applications that are running. To close an application that has an icon in the system tray,
right-click the icon, and select Close or Disable.
2. Try connecting the USB cable to a dierent USB port on the computer.
An error message was displayed during the software installation
1. Reinstall the product software.
NOTE: Close any applications that are running. To close an application that has an icon in the system tray,
right-click the icon, and select Close or Disable.
2. Check the amount of free space on the drive where you are installing the product software. If necessary,
free up as much space as you can, and reinstall the product software.
3. If necessary, run the Disk Defragmenter, and reinstall the product software.
The product is in Ready mode, but nothing prints
1. Print a conguration page, and verify the product functionality.
2. Verify that all of the cables are correctly seated and within specications. This includes the USB and power
cables. Try a new cable.
3. Verify that the product IP address listed on the conguration page matches the IP address for the software
port. Use one of the following procedures:
Windows XP, Windows Server 2003, Windows Server 2008, and Windows Vista
a. Click Start, or for Windows Vista click the Windows icon in the lower-left corner of the screen.
b. Click Settings.
c. Click Printers and Faxes (using the default Start menu view) or click Printers (using the Classic Start
menu view).
d. Right-click the product driver icon, and then select Properties.
e. Click the Ports tab, and then click Congure Port.
f. Verify the IP address, and then click OK or Cancel.
g. If the IP addresses are not the same, delete the driver, and reinstall the driver using the correct IP
address.
Windows 7
a. Click the Windows icon in the lower-left corner of the screen.
b. Click Devices and Printers.
ENWW Solve product software problems (Windows) 285
c. Right-click the product driver icon, and then select Printer properties.
d. Click the Ports tab, and then click Congure Port.
e. Verify the IP address, and then click OK or Cancel.
f. If the IP addresses are not the same, delete the driver, and reinstall the driver using the correct IP
address.
286 Chapter 10 Solve problems ENWW
Solve product software problems (Mac OS X)
●
The product name does not appear in the product list in the Print & Fax or the Print & Scan list
●
A print job was not sent to the product that you wanted
●
When connected with a USB cable, the product does not appear in the Print & Fax or the Print & Scan list
after the driver is selected
The product name does not appear in the product list in the Print & Fax or the Print &
Scan list
1. Make sure that the cables are connected correctly and the product is on.
2. Print a conguration page to check the product name. Verify that the name on the conguration page
matches the product name in the Print & Fax or the Print & Scan list.
3. Replace the USB or network cable with a high-quality cable.
4. If necessary, reinstall the software.
NOTE: Connect the USB or network cable before attempting to reinstall the software.
A print job was not sent to the product that you wanted
1. Open the print queue and restart the print job.
2. Another product with the same or similar name might have received your print job. Print a conguration
page to check the product name. Verify that the name on the conguration page matches the product
name in the Print & Fax or the Print & Scan list.
When connected with a USB cable, the product does not appear in the Print & Fax or the
Print & Scan list after the driver is selected
Software troubleshooting
▲
Make sure that your Mac operating system is Mac OS X 10.6 or later.
Hardware troubleshooting
1. Make sure that the product is turned on.
2. Make sure that the USB cable is connected correctly.
3. Make sure that you are using the appropriate high-speed USB cable.
4. Make sure that you do not have too many USB devices drawing power from the chain. Disconnect all of the
devices from the chain, and connect the cable directly to the USB port on the computer.
5. Check to see if more than two non-powered USB hubs are connected in a row on the chain. Disconnect all
of the devices from the chain, and then connect the cable directly to the USB port on the computer.
NOTE: The iMac keyboard is a non-powered USB hub.
ENWW Solve product software problems (Mac OS X) 287
Remove software (Windows)
Windows XP
1. Click Start, Control Panel, and then Add or Remove Programs.
2. Find and select the product from the list.
3. Click the Change/Remove button to remove the software.
Windows Vista
1. Click the Windows icon in the lower-left corner of the screen. Click Control Panel, and then click Programs
and Features.
2. Find and select the product from the list.
3. Select the Uninstall/Change option.
Windows 7
1. Click the Windows icon in the lower-left corner of the screen. Click Control Panel, and then under the
Programs heading, click Uninstall a program.
2. Find and select the product from the list.
3. Select the Uninstall option.
288 Chapter 10 Solve problems ENWW
Remove the print driver (Mac OS X)
You must have administrator rights to remove the software.
1. Open System Preferences.
2. Select Print & Fax.
3. Highlight the product.
4. Click the minus (-) symbol.
5. Delete the print queue, if necessary.
ENWW Remove the print driver (Mac OS X) 289
290 Chapter 10 Solve problems ENWW
Index
Symbols/Numerics
3,500-sheet high-capacity
orientation 43
3,500-sheet high-capacity input
capacity 43
part number 60
3,500-sheet high-capacity tray
clear jams 237
loading 43
500-sheet input tray
part number 60
500-sheet tray
capacity 40
clearing paper jams 235
loading 41
orientation 40
A
accessories
ordering 48
part number 60
activity log 195
address books, email
recipient lists 161
recipient lists, creating 159
adjust copy images 135
administration menu map
description 14
AirPrint
connecting to 114
product name 114
support 114
troubleshooting 115
alternative letterhead mode 33
anticounterfeit supplies 54
B
billing code report
printing 196
billing codes 172
billing codes report
description 15
bin
capacity 45
location 45
bins, output
capacity 45
locating 5
blank pages
placing between print jobs 111
blocked fax list
description 15
blocked fax list report
printing 196
Bonjour
identifying 200
booklets
creating (Windows) 95
printing (Mac) 101
books
copying 139
both sides, copying 129, 130
both sides, copying manually
duplex, manual 130
browser requirements
HP embedded Web Server 200
C
calibrate
scanner 255
call report 196
canceling a fax 193
canceling a print request (Mac OS X)
105
canceling a print request (Windows)
103
cartridges
imaging drum 61
jams, clearing 240
memory chip 61
non-HP 50, 62
order numbers 50, 62
pull tab 61
recycling 50, 62
replacing 51, 63
sealing tape 61
storage 50, 62
checklist
problems 216
cleaning
control panel 12
paper path 248
rollers 256, 261, 266
scanner glass 253, 258, 263
collate
copy jobs 126
conguration page
description 14
conguring
IP address 20, 23
connecting
to AirPrint 114
connection
USB with Mac 22
USB with Windows 18
control panel
cleaning 12
help 12, 220
locating 5
copy
adjust lightness/darkness 135
books 139
collate 126
enlarge 132
from document feeder 121, 122,
124
from glass 121, 122, 124
ENWW Index 291
improve quality 253, 258, 263
Job Build 138
Job Mode 138
multiple originals 138
optimize for text or pictures 134,
256
photos 141
reduce 132
set options 120
special paper 137
staple 128
two-sided documents 129, 130
copy multiple pages 124
copy settings
HP Embedded Web Server 202
counterfeit supplies 54
cover pages
printing on dierent paper
(Windows) 90
covers, locating 5
current settings page
description 14
D
date/time setting 169
default gateway, setting 198
deleting
stored jobs 110
digital send settings
HP Embedded Web Server 202
digital sending
address books 159, 161
folders 148
job settings 146
product memory 152
recipient lists 161
sending documents 156
USB ash drive 153
document feeder 129
copying two-sided documents
129
jams 224
make copies from 121, 122, 124
paper-feeding problems 221
double-sided copying 129, 130
double-sided printing
Mac 99
drivers
changing paper sizes 103
changing settings (Mac) 73
changing settings (Windows) 72
paper types 31
presets (Mac) 99
settings (Mac) 99
universal 70
drum
imaging 61
duplex 129
duplex printing
Mac 99
duplex printing (double-sided)
settings (Windows) 79
duplexer
jams, clearing 245
duplexing
manually (Mac) 99
manually (Windows) 81
E
easy-access USB printing 117
EconoMode setting 209, 250
edge-to-edge copying 256
email
address books 159, 161
recipient lists 161
sending documents 156
email feature
enabling 144
Embedded Web Server (EWS)
assigning passwords 212
features 200
network connection 200
energy use, optimizing 209
enlarge
copy jobs 132
envelope
Tray 1 capacity 34
envelopes
orientation 34
error
codes 280
errors
software 285
Explorer, versions supported
HP Embedded Web Server 200
F
fax
canceling 193
feeding problems 276
optimize for text or pictures 265
required settings 168
setup wizard 168
speed dial 187
fax activity log
description 15
fax address book 190
fax call report
description 15
Fax Reports
description 15
fax settings
HP Embedded Web Server 203
feeding problems 276
le directory page
description 14
le upload, Mac 206
rmware
update, Mac 206
rst page
printing on dierent paper
(Windows) 90
folders
sending to 148
fonts
upload, Mac 206
formatter
security 213
fraud Web site 54
fuser
jams 243
G
gateway, setting default 198
general conguration
HP Embedded Web Server 201
group dial. See speed dial
H
hard disks
encrypted 212
help, control panel 12, 220
high-capacity tray
clear jams 237
loading 43
how to connect page
description 14
HP Embedded Web Server
AirPrint settings 115
copy settings 202
292 Index ENWW
digital send settings 202
fax settings 203
general conguration 201
HP Web Services 205
information pages 201
network settings 205
other links list 205
print settings 202
scan settings 202
security settings 204
troubleshooting tools 204
HP Embedded Web Server (EWS)
features 200
network connection 200
HP ePrint software 113
HP ePrint, using 112
HP fraud Web site 54
HP Smart Print 116
HP Universal Print Driver 70
HP Utility 206
HP Utility, Mac 206
HP Web Jetadmin 208
HP Web Services
enabling 205
HP Web Services, enabling 112
I
imaging drum 61
information pages
HP Embedded Web Server 201
printing or viewing 14
installing
product on wired networks, Mac
23
software, wired networks 21
interface ports
locating 6, 8
Internet Explorer, versions supported
HP Embedded Web Server 200
IP address
conguring 20, 23
IP Security 212
IPsec 212
IPv4 address 198
IPv6 address 199
J
jams
3,500-sheet high-capacity tray
237
500-sheet tray 235
auto-navigation 224
causes of 222
document feeder 224
duplexer, clearing 245
fuser 243
locations 223
output bin 226
recovery 246
toner-cartridge area 240
Tray 1 232
Tray 2 or Tray 3 232
Jetadmin, HP Web 208
Job Build, copying 138
Job Mode, copying 138
job storage
Mac settings 109
job-separator pages 111
jobs, stored
creating (Windows) 107
deleting 110
printing 110
L
labels
printing (Windows) 87
Tray 1 capacity 34
landscape orientation
changing (Mac) 100
selecting, Windows 85
last page
printing on dierent paper
(Windows) 90
letterhead
orientation 34
loading
3,500-sheet high-capacity tray
43
500-sheet tray 41
staples 66
toner cartridges 49, 61
Tray 1 35
Trays 2 and 3 38
log/report
activity log 195
billing code report 196
blocked fax list report 196
fax call report 196
speed dial list report 196
M
Mac
driver settings 73, 99
problems, troubleshooting 287
removing software 289
Mac driver settings
Job Storage 109
Macintosh
HP Utility 206
managing network 198
manual duplex
Mac 99
Windows 81
manual duplexing
orientation 34
margins, small
copying 256
media
stapling 66
memory
included 2
memory chip
toner cartridge 61
memory DIMMs
security 213
modem speed 278
multiple pages per sheet
printing (Mac) 100
printing (Windows) 83
N
Netscape Navigator, versions
supported
HP embedded Web Server 200
network
settings, changing 198
settings, viewing 198
Network Folder, scan to 148
network settings
HP Embedded Web Server 205
networks
default gateway 198
HP Web Jetadmin 208
IPv4 address 198
IPv6 address 199
subnet mask 198
supported 2
networks, wired
installing product, Mac 23
installing product, Windows 20
ENWW Index 293
non-HP supplies 50, 62
not congured 168
O
on/o button, locating 5
online help, control panel 12, 220
optimize copy images 134, 256
optimize fax images 265
optimize scanned images 164, 260
ordering
supplies and accessories 48
orientation
3,500-sheet high-capacity 43
500-sheet tray 40
changing (Mac) 100
selecting, Windows 85
Tray 1 34
Trays 2 and 3 37
other links list
HP Embedded Web Server 205
output bin
jams 226
locating 5
P
page orientation
changing (Mac) 100
page sizes
scaling documents to t (Mac)
101
scaling documents to t
(Windows) 93
pages per minute 2
pages per sheet
selecting (Mac) 100
selecting (Windows) 83
paper
3,500-sheet high-capacity input
tray capacity 43
3,500-sheet high-capacity tray
43
500-sheet tray capacity 40
covers, using dierent paper 90
rst and last pages, using dierent
paper 90
jams 222
loading Tray 1 35
loading Trays 2 and 3 38
selecting 249
supported paper sizes 28
supported sizes 28
supported types 31
Tray 1 capacity 34
Trays 2 and 3 capacity 37
paper jams
3,500-sheet high-capacity tray
237
paper pickup problems
solving 221
paper size
changing 103
paper sizes
selecting (Mac) 105
selecting custom sizes (Mac) 105
selecting custom sizes
(Windows) 103
paper type
selecting (Windows) 87
paper types
selecting (Mac) 100
paper, covers
printing (Mac) 101
paper, ordering 48
part number
accessories 60
part numbers
replacement parts 57
supplies 57
toner cartridges 57
trays 60
PBX systems troubleshooting 279
PCL drivers
universal 70
PCL font list
description 15
performance factors
Tray 1 218
phone lines troubleshooting 279
photos
copying 141
portrait orientation
changing (Mac) 100
selecting, Windows 85
ports
locating 8
power connection
locating 6, 8
power switch, locating 5
presets (Mac) 99
print drivers
supported 70
print drivers (Mac)
changing settings 73
settings 99
print drivers (Windows)
changing settings 72
print on both sides
Mac 99
Windows 81
print settings
HP Embedded Web Server 202
printing
from USB storage accessories
117
settings (Mac) 99
stored jobs 110
printing on both sides
settings (Windows) 79
problem-solving
no response 269
slow response 269
product memory
sending to 152
product memory, scan to 152
PS font list
description 15
pull tab on toner cartridges 61
R
recipient lists 161
recycling supplies 50, 62
reduce
copy jobs 132
removing Mac software 289
replacement parts
part numbers 57
replacing printing cartridges 51
replacing toner cartridges 63
required settings
country/region 168
resize documents
Mac 101
Windows 93
restore factory settings 219
rollers
cleaning 256, 261, 266
294 Index ENWW
S
save to device memory
enabling 144
Save to Network Folder 148
save to network folder
enabling 144
Save to product memory 152
Save to USB 153
save to USB
enabling 144
scale documents
Mac 101
Windows 93
scan
job settings 146
scan settings
HP Embedded Web Server 202
scanner
calibrate 255
scanner glass
cleaning 253, 258, 263
scanning
optimize for text or pictures 260
scan pictures 164
scanning to email
address books 159, 161
job settings 146
recipient lists 161
sending documents 156
scanning to folder 148
scanning to product memory 152
scanning to USB 153
sealing tape on toner cartridges 61
secuity settings
HP Embedded Web Server 204
security
encrypted hard disk 212
Send to email
enabling 144
sending a fax
delete multiple recipients 183
to multiple recipients 179
using fax address book numbers
190
sending to email
address books 159, 161
job settings 146
recipient lists 161
sending documents 156
service settings 283
settings
billing codes 172
driver presets (Mac) 99
drivers 72
drivers (Mac) 73
required 168
restore factory 219
shortcuts (Windows)
creating 76
using 74
Sign in
control panel 212
sleep mode
disabling 209
enabling 209
Sleep Schedule
setting 210
slow fax reception 278
slow fax transmission 279
small margins 256
software
HP Utility 206
installing, wired networks 21
problems 285
uninstalling for Windows 288
uninstalling Mac 289
solving
direct-connect problems 272
easy-access USB printing
problems 270
network problems 273
solving problems
AirPrint 115
special paper
copying 137
printing (Windows) 87
special paper for covers
printing (Mac) 101
speed dial
creating 179
delete 183
faxes 187
list report 196
speed dial list
description 15
speed, optimizing 209
staple
copy jobs 128
staple cartridge
loading 66
part number 66
staple options
selecting (Mac) 102
selecting (Windows) 97
stapler
capacity 45
loading staples 66
setting default staple location 45
staples, loading 66
stapling 66
setting default location 45
status
HP Utility, Mac 206
status, fax accessory page 276
stopping a print request (Mac OS X)
105
stopping a print request (Windows)
103
storage, job
Mac settings 109
stored jobs
creating (Mac) 109
creating (Windows) 107
deleting 110
printing 110
storing
toner cartridges 50, 62
storing jobs
with Windows 107
subnet mask 198
supplies
counterfeit 54
non-HP 50, 62
ordering 48
part numbers 57
recycling 50, 62
replacing toner cartridges 51, 63
status, viewing with HP Utility
206
supplies status 248
supplies status page
description 14
supported paper 28
system requirements
HP Embedded Web Server 200
T
T.30 Trace report 283
ENWW Index 295
TCP/IP
manually conguring IPv4
parameters 198
manually conguring IPv6
parameters 199
toner cartridges
imaging drum 61
jams, clearing 240
loading 49, 61
memory chip 61
non-HP 50, 62
order numbers 50, 62
part numbers 57
pull tab 61
recycling 50, 62
replacing 51, 63
sealing tape 61
storage 50, 62
toner-cartridge status 248
transparencies
printing (Windows) 87
Tray 1 capacity 34
Tray 1
capacity 34
jams 232
loading paper 35
orientation 34
Tray 2
clearing jams 232
loading paper 38
Tray 3
clearing jams 232
loading paper 38
trays
congure 32
included 2
loading paper 35
locating 5
part numbers 60
Trays 2 and 3
capacity 37
orientation 37
troubleshooting
AirPrint 115
checklist 216
direct-connect problems 272
easy-access USB printing
problems 270
jams 222, 223
Mac problems 287
network problems 273
paper feed problems 221
PBX systems 279
slow fax reception 278
slow fax transmission 279
troubleshooting tools
HP Embedded Web Server 204
two-sided copying 129, 130
two-sided printing
settings (Windows) 79
U
uninstalling Mac software 289
uninstalling Windows software 288
universal print driver 70
usage page
description 14
USB
sending to 153
USB conguration, Mac 22
USB conguration, Windows 18
USB storage accessories
printing from 117
USB, scan to 153
V
VoIP 194, 277
W
watermarks
printing (Mac) 105
printing (Windows) 104
Web browser requirements
HP Embedded Web Server 200
Web services status page
description 14
Web sites
fraud reports 54
HP Web Jetadmin, downloading
208
universal print driver 70
Windows
driver settings 72
universal print driver 70
Windows print drivers
supported 70
wireless printing
AirPrint 114
wizard, fax setup 168
296 Index ENWW
