HP company notices
Copyright and License
THE INFORMATION CONTAINED HEREIN IS
SUBJECT TO CHANGE WITHOUT NOTICE.
ALL RIGHTS RESERVED. REPRODUCTION,
ADAPTATION, OR TRANSLATION OF THIS
MATERIAL IS PROHIBITED WITHOUT PRIOR
WRITTEN PERMISSION OF HP, EXCEPT AS
ALLOWED UNDER THE COPYRIGHT LAWS. THE
ONLY WARRANTIES FOR HP PRODUCTS AND
SERVICES ARE SET FORTH IN THE EXPRESS
WARRANTY STATEMENTS ACCOMPANYING SUCH
PRODUCTS AND SERVICES. NOTHING HEREIN
SHOULD BE CONSTRUED AS CONSTITUTING AN
ADDITIONAL WARRANTY. HP SHALL NOT BE
LIABLE FOR TECHNICAL OR EDITORIAL ERRORS
OR OMISSIONS CONTAINED HEREIN.
© Copyright 2021 HP Development Company,
L.P.
Trademark Credits
Microsoft
®
and Windows
®
are either registered
trademarks or trademarks of Microsoft
Corporation in the United States and/or other
countries.
Mac, macOS, iPadOS, and AirPrint are
trademarks of Apple Inc., registered in the U.S.
and other countries.
Google Play is a trademark of Google LLC.
ENERGY STAR
®
and the ENERGY STAR
®
mark
are registered trademarks owned by the U.S.
Environmental Protection Agency.
Safety information
Always follow basic safety precautions when
using this product to reduce risk of injury from
re or electric shock.
Read and understand all instructions in the
documentation that comes with the printer.
Observe all warnings and instructions marked
on the product.
Unplug this product from wall outlets before
cleaning.
Do not install or use this product near water, or
when you are wet.
Install the product securely on a stable surface.
Install the product in a protected location
where no one can step on or trip over the line
cord, and the line cord cannot be damaged.
If the product does not operate normally, see
Solve problems in this guide.
There are no user-serviceable parts inside.
Refer servicing to qualied service personnel.
Table of contents
1Get started .............................................................................................................................................................................1
Printer views......................................................................................................................................................................1
Printer front view.......................................................................................................................................................1
Printer back view .......................................................................................................................................................2
Control panel features.......................................................................................................................................................2
Lift the control panel.................................................................................................................................................2
Control panel .............................................................................................................................................................3
Function buttons .......................................................................................................................................................4
Dashboard icons ........................................................................................................................................................4
Change printer settings.............................................................................................................................................5
To change settings for a function......................................................................................................................5
To change the printer settings ..........................................................................................................................5
Use the HP Smart app to print, scan, and manage ...........................................................................................................5
To install HP Smart and open the app.......................................................................................................................6
Get more information about HP Smart .....................................................................................................................6
Set up Scan to Email..........................................................................................................................................................6
Step 1: Set up the outgoing email proles................................................................................................................7
From embedded web server (EWS) through the HP Printer software..............................................................7
From embedded web server (EWS) through web browser ...............................................................................7
Step 2: Add email addresses to the Address Book....................................................................................................7
Step 3: Congure other email options.......................................................................................................................8
2Connect your printer..............................................................................................................................................................9
Connect your printer to a Wi-Fi network using Control Panel ..........................................................................................9
Connect your printer to a Wi-Fi network using HP software ............................................................................................9
Connect your printer to a Wi-Fi network using Wi-Fi Protected Setup (WPS)................................................................10
Connect your printer to an Ethernet network.................................................................................................................10
Connect your printer using a USB cable ..........................................................................................................................10
Change wireless settings.................................................................................................................................................11
Turn on or o the wireless capabilities of the printer ............................................................................................11
Change the connection type............................................................................................................................................11
Change USB to a wireless connection (Windows 7/Windows 10 and above/macOS) ............................................11
Change wireless to a USB connection (Windows/macOS).......................................................................................11
3Load media...........................................................................................................................................................................13
Before you begin..............................................................................................................................................................13
Load paper.......................................................................................................................................................................13
Load envelopes................................................................................................................................................................17
Load labels.......................................................................................................................................................................17
iii
Load an original on the scanner glass.............................................................................................................................18
Load an original in the document feeder ........................................................................................................................19
Change the paper settings ..............................................................................................................................................21
To change the paper settings (Windows)................................................................................................................21
To change the paper settings (OS X) .......................................................................................................................22
To change the default paper settings from the embedded web server.................................................................22
4Print......................................................................................................................................................................................23
Print with mobile devices ................................................................................................................................................23
Print while connected to same Wi-Fi network ........................................................................................................23
Print without connecting to same Wi-Fi network (Wi-Fi Direct).............................................................................23
To turn Wi-Fi Direct on or o from the printer control panel .................................................................................24
To nd the Wi-Fi Direct name or password .............................................................................................................24
Print using a Windows computer.....................................................................................................................................24
Print from a Mac computer..............................................................................................................................................24
5Copy, Scan, and Mobile Fax .................................................................................................................................................25
Copy .................................................................................................................................................................................25
To copy document or ID card ...................................................................................................................................25
Scan..................................................................................................................................................................................25
Scan to a computer..................................................................................................................................................25
To scan an original to a computer from the printer control panel .................................................................25
To enable the scan to a computer feature (Windows) ....................................................................................26
Scan to a memory device ........................................................................................................................................26
To scan an original to a memory device from the printer control panel ........................................................26
Set up HP Digital Solutions......................................................................................................................................26
Set up HP Digital Filing ....................................................................................................................................27
Scan to email ...........................................................................................................................................................28
Scan to email through Scan function..............................................................................................................28
Email the scanned document or photo...........................................................................................................28
Scan using HP Smart (iOS/Android, Windows 10 and above, and macOS) .............................................................29
Scan using the HPScan software (Windows 7).......................................................................................................29
Scan using Webscan ................................................................................................................................................29
To enable Webscan..........................................................................................................................................30
To scan using Webscan....................................................................................................................................30
Tips for copy and scan success........................................................................................................................................30
Mobile Fax ........................................................................................................................................................................30
Use Mobile Fax in the HP Smart app........................................................................................................................30
6Fax........................................................................................................................................................................................32
Send a fax ........................................................................................................................................................................32
Send a standard fax.................................................................................................................................................32
To send a standard fax from the printer control panel...................................................................................32
Send a standard fax from the computer.................................................................................................................32
To send a standard fax from the computer (Windows) ..................................................................................33
Send a fax from a phone .........................................................................................................................................33
To send a fax from an extension phone ..........................................................................................................33
iv
Send a fax using monitor dialing.............................................................................................................................33
To send a fax using monitor dialing from the printer control panel...............................................................33
Send a fax using printer memory............................................................................................................................34
To send a fax using printer memory ...............................................................................................................34
Send a fax to multiple recipients.............................................................................................................................35
To send a fax to multiple recipients using group phone book........................................................................35
Send a fax in Error Correction Mode........................................................................................................................35
To change the ECM setting from the control panel.........................................................................................35
Receive a fax....................................................................................................................................................................35
Receive a fax manually............................................................................................................................................36
To receive a fax manually................................................................................................................................36
Set up backup fax ....................................................................................................................................................36
To set backup fax from the printer control panel ...........................................................................................36
Reprint received faxes from memory .....................................................................................................................37
To reprint faxes in memory from the printer control panel ...........................................................................37
Forward faxes to another number ..........................................................................................................................37
To forward faxes from the printer control panel ............................................................................................37
Set automatic reduction for incoming faxes...........................................................................................................38
To set automatic reduction from the printer control panel............................................................................38
Block unwanted fax numbers..................................................................................................................................38
To add a number to the junk fax list................................................................................................................39
To remove numbers from the junk fax list......................................................................................................39
To print a junk fax list ......................................................................................................................................39
Receive faxes using HP Digital Fax..........................................................................................................................39
HP Digital Fax requirements............................................................................................................................40
To set up or modify HP Digital Fax (Windows) ................................................................................................40
To turn o HP Digital Fax.................................................................................................................................40
Set up phone book contacts............................................................................................................................................40
Create and edit a phone book contact ....................................................................................................................40
To set up phone book contacts .......................................................................................................................40
To change phone book contacts......................................................................................................................41
Create and edit a group phone book contact..........................................................................................................41
To set up group phone book contacts.............................................................................................................41
To change group phone book contacts ...........................................................................................................41
Delete phone book contacts....................................................................................................................................42
To delete phone book contacts .......................................................................................................................42
To delete group phone book contacts.............................................................................................................42
Change fax settings.........................................................................................................................................................42
Congure the fax header.........................................................................................................................................42
To set or change the fax header......................................................................................................................43
Set the answer mode (Auto answer).......................................................................................................................43
To set the answer mode ..................................................................................................................................43
Set the number of rings before answering .............................................................................................................43
To set the number of rings before answering.................................................................................................43
Change the answer ring pattern for distinctive ring...............................................................................................44
To change the answer ring pattern for distinctive ring...................................................................................44
Set the dial type.......................................................................................................................................................44
To set the dial type ..........................................................................................................................................44
v
Set the redial options ..............................................................................................................................................44
To set the redial options..................................................................................................................................45
Set the fax speed.....................................................................................................................................................45
To set the fax speed ........................................................................................................................................45
Set the fax sound volume........................................................................................................................................46
To set the fax sound volume ...........................................................................................................................46
Fax and digital phone services ........................................................................................................................................46
Fax on Voice over Internet Protocol ................................................................................................................................46
Use reports ......................................................................................................................................................................47
Print fax conrmation reports.................................................................................................................................47
To enable fax conrmation..............................................................................................................................47
To include an image of the fax on the report..................................................................................................48
Print fax error reports .............................................................................................................................................48
To set the printer to print fax error reports automatically.............................................................................48
Print and view the fax log........................................................................................................................................48
To print the fax log from the printer control panel.........................................................................................48
Clear the fax log.......................................................................................................................................................49
To clear the fax log ..........................................................................................................................................49
Print the details of the last fax transaction............................................................................................................49
To print the Last Fax Transaction report.........................................................................................................49
Print a Caller ID Report ............................................................................................................................................49
To print a Caller ID History Report...................................................................................................................49
View the Call History................................................................................................................................................49
To view the call history....................................................................................................................................49
Additional fax setup ........................................................................................................................................................50
Set up faxing (parallel phone systems)...................................................................................................................50
Select the correct fax setup for your home or oice ......................................................................................51
Case A: Separate fax line (no voice calls received) .........................................................................................52
Case B: Set up the printer with DSL.................................................................................................................53
Case C: Set up the printer with aPBX phone system or an ISDN line .............................................................55
Case D: Fax with a distinctive ring service on the same line...........................................................................55
Case E: Shared voice/fax line...........................................................................................................................56
Case F: Shared voice/fax line with voice mail .................................................................................................58
Case G: Fax line shared with computer modem (no voice calls received) ......................................................59
Case H: Shared voice/fax line with computer modem....................................................................................62
Case I: Shared voice/fax line with answering machine...................................................................................66
Case J: Shared voice/fax line with computer modem and answering machine .............................................67
Case K: Shared voice/fax line with computer dial-up modem and voice mail................................................71
Test fax setup ..................................................................................................................................................73
7Congure your printer..........................................................................................................................................................75
Use Web Services.............................................................................................................................................................75
Set up Web Services ................................................................................................................................................75
Update the printer ...........................................................................................................................................................76
Dynamic Security Enabled Printers.................................................................................................................................76
Open the HP printer software (Windows) .......................................................................................................................76
vi
Congure the printer using the Embedded Web Server (EWS).......................................................................................76
To access and use the Embedded Web Server (EWS)..............................................................................................77
Things to note when accessing EWS ...............................................................................................................77
To open EWS using HP Smart (iOS, Android, and Windows 10 and above) ....................................................77
To open EWS using an IP address (Wi-Fi or Ethernet connection)..................................................................78
To open EWS using an IP address (Wi-Fi Direct connection)...........................................................................78
To open EWS using HP Printer software (Windows 7) ....................................................................................78
Congure IP network settings.................................................................................................................................78
View or change network settings....................................................................................................................78
Rename the printer on a network ...................................................................................................................78
Manually congure IPv4 TCP/IP parameters...................................................................................................79
Assign or change the system password using the Embedded Web Server............................................................79
Change energy-conservation settings....................................................................................................................79
Set the Sleep Mode time..................................................................................................................................79
Change the printer shutdown time and settings ............................................................................................79
8Supplies, accessories, and parts..........................................................................................................................................81
Dynamic Security Enabled Printers.................................................................................................................................81
Order supplies, accessories, and parts............................................................................................................................82
Order ........................................................................................................................................................................82
Supplies and accessories.........................................................................................................................................82
Congure the HP toner-cartridge-protection supply settings .......................................................................................83
Enable or disable the Cartridge Policy feature ...............................................................................................................83
Replace the toner cartridge.............................................................................................................................................83
Cartridge information..............................................................................................................................................83
Remove and replace the toner cartridge ................................................................................................................83
9Solve problems ....................................................................................................................................................................86
HP support.......................................................................................................................................................................86
Contact HP ...............................................................................................................................................................86
Register printer........................................................................................................................................................86
Additional warranty options....................................................................................................................................86
Additional information ............................................................................................................................................87
Print printer reports ........................................................................................................................................................87
To print a report from the printer control panel .....................................................................................................87
To print a report from the EWS................................................................................................................................87
Printer reports .........................................................................................................................................................87
Restore original factory defaults and settings ...............................................................................................................88
To restore printer default settings using EWS ........................................................................................................88
To restore network default settings using EWS......................................................................................................89
To restore the printer default settings from the printer control panel..................................................................89
To restore the printer network settings from the printer control panel ................................................................89
Cartridge low....................................................................................................................................................................89
Cartridge is low........................................................................................................................................................90
Cartridge is very low................................................................................................................................................90
Change the “Very Low” settings..............................................................................................................................90
Order supplies..........................................................................................................................................................90
vii
Paper misfeeds and pickup error ....................................................................................................................................90
The printer does not pick up paper .........................................................................................................................90
The printer picks up multiple sheets of paper ........................................................................................................91
The printer picks up paper in a crossed manner.....................................................................................................91
Clear paper jams..............................................................................................................................................................91
Introduction.............................................................................................................................................................91
Before you begin......................................................................................................................................................91
Jam locations...........................................................................................................................................................92
Frequent or recurring paper jams?..........................................................................................................................92
Clear jams from the input tray ................................................................................................................................93
Clear jams from the cartridge access area..............................................................................................................94
Clear jams in the document feeder .........................................................................................................................97
Clear jams from the rear of the printer ...................................................................................................................98
Improve print quality.......................................................................................................................................................99
Introduction.............................................................................................................................................................99
Print from a dierent software program ..............................................................................................................100
Check the paper-type setting for the print job .....................................................................................................100
Check the paper type setting on the printer.................................................................................................100
Check the paper type setting (Windows) ......................................................................................................100
Check the paper type setting (OS X)..............................................................................................................100
Check toner-cartridge status ................................................................................................................................100
Print a cleaning page.............................................................................................................................................101
Visually inspect the toner cartridge......................................................................................................................101
Check paper and the printing environment ..........................................................................................................101
Step one: Use paper that meets HP specications .......................................................................................101
Step two: Check the environment.................................................................................................................102
Adjust Print Density...............................................................................................................................................102
Resolving print quality problems ..................................................................................................................................102
Introduction...........................................................................................................................................................102
Troubleshoot print quality problems ....................................................................................................................103
Fax issues.......................................................................................................................................................................109
Run the fax test .....................................................................................................................................................109
To test fax setup via the printer control panel..............................................................................................109
What to do if the fax test failed.............................................................................................................................110
The "Fax Hardware Test" failed .....................................................................................................................110
The "Fax Connected to Active Telephone Wall Jack" test failed ...................................................................110
The "Phone Cord Connected to Correct Port on Fax" test failed...................................................................111
The "Using Correct Type of Phone Cord with Fax" test failed .......................................................................112
The "Dial Tone Detection" test failed ............................................................................................................112
The "Fax Line Condition" test failed ..............................................................................................................113
Troubleshoot fax problems ...................................................................................................................................114
The display always shows Phone O Hook...................................................................................................114
The printer is having problems sending and receiving faxes .......................................................................114
The printer cannot receive faxes, but can send faxes ..................................................................................115
The printer cannot send faxes, but can receive faxes ..................................................................................117
Fax tones are recorded on my answering machine ......................................................................................117
The computer cannot receive faxes (HP Digital Fax) ....................................................................................117
viii
Solve wireless network problems .................................................................................................................................117
Introduction...........................................................................................................................................................117
Wireless connectivity checklist .............................................................................................................................118
The printer does not print after the wireless conguration completes ...............................................................118
The printer does not print, and the computer has a third-party rewall installed..............................................118
The wireless connection does not work after moving the wireless router or printer..........................................119
Cannot connect more devices to the wireless printer (Wi-Fi Direct) ....................................................................119
The printer cannot print when your computer is on a VPN...................................................................................119
The network does not appear in the wireless networks list.................................................................................119
The wireless network is not functioning...............................................................................................................119
Perform a wireless network diagnostic test.........................................................................................................120
Method one: Perform a wireless network diagnostic test using the printer control panel .........................120
Method two: Perform wireless network diagnostic test using the EWS ......................................................120
Reduce interference on a wireless network..........................................................................................................120
Solve Ethernet connection problems............................................................................................................................121
Appendix APrinter specications.........................................................................................................................................122
Technical specications.................................................................................................................................................122
System requirements ....................................................................................................................................................122
Wi-Fi band supported ....................................................................................................................................................122
Printer dimensions ........................................................................................................................................................122
Power consumption, electrical specications, and acoustic emissions.......................................................................123
Operating-environment range ......................................................................................................................................123
Warning icons ................................................................................................................................................................123
Laser Warning................................................................................................................................................................124
Appendix BService and support...........................................................................................................................................125
HP limited warranty statement.....................................................................................................................................125
Country Specic Terms ..........................................................................................................................................126
Australia ........................................................................................................................................................126
New Zealand ..................................................................................................................................................127
UK, Ireland, and Malta ...........................................................................................................................................128
Austria, Belgium, Germany, and Luxemburg.........................................................................................................128
Belgium, France, and Luxemburg..........................................................................................................................129
Italy........................................................................................................................................................................130
Spain ......................................................................................................................................................................131
Denmark ................................................................................................................................................................131
Norway...................................................................................................................................................................131
Sweden ..................................................................................................................................................................131
Portugal .................................................................................................................................................................132
Greece and Cyprus .................................................................................................................................................132
Hungary .................................................................................................................................................................132
Czech Republic.......................................................................................................................................................133
Slovakia..................................................................................................................................................................133
Poland....................................................................................................................................................................133
Bulgaria..................................................................................................................................................................134
Romania.................................................................................................................................................................134
ix
Belgium and the Netherlands................................................................................................................................134
Finland ...................................................................................................................................................................135
Slovenia .................................................................................................................................................................135
Croatia....................................................................................................................................................................135
Latvia .....................................................................................................................................................................136
Lithuania................................................................................................................................................................136
Estonia ...................................................................................................................................................................136
Russia.....................................................................................................................................................................136
HP'sPremium Protection Warranty: LaserJet toner cartridge limited warranty statement .......................................137
HP policy on non-Original HP supplies..........................................................................................................................137
HPanticounterfeit Web site...........................................................................................................................................137
Data stored on the toner cartridge................................................................................................................................138
End User License Agreement.........................................................................................................................................138
Customer self-repair warranty service .........................................................................................................................143
Customer support..........................................................................................................................................................143
Appendix CEnvironmental product stewardship program..................................................................................................144
Protecting the environment ..........................................................................................................................................144
Ozone production ..........................................................................................................................................................144
Power consumption.......................................................................................................................................................144
Toner consumption........................................................................................................................................................144
Paper use .......................................................................................................................................................................145
Plastics...........................................................................................................................................................................145
HPLaserJet print supplies.............................................................................................................................................145
Paper..............................................................................................................................................................................145
Material restrictions ......................................................................................................................................................145
Disposal of waste equipment by users (EU and India)..................................................................................................145
Electronic hardware recycling .......................................................................................................................................146
Hardware recycling information (Brazil).......................................................................................................................146
Chemical substances .....................................................................................................................................................146
Product Power Data per European Union Commission Regulation 1275/2008...........................................................146
SEPA Ecolabel User Information (China) .......................................................................................................................146
The regulation of the implementation on China energy label for printer, and copier..................................................147
Restriction of Hazardous Substances statement (India) ..............................................................................................147
WEEE (Turkey)................................................................................................................................................................147
The Table of Hazardous Substances/Elements and their Content (China)...................................................................148
Material Safety Data Sheet (MSDS) ...............................................................................................................................148
EPEAT .............................................................................................................................................................................149
Declaration of the Presence Condition of the Restricted Substances Marking (Taiwan) .............................................149
For more information ....................................................................................................................................................150
x
Appendix DRegulatory information.....................................................................................................................................151
Regulatory statements..................................................................................................................................................151
European Union & United Kingdom Regulatory Notice.........................................................................................151
Regulatory model numbers ..................................................................................................................................151
FCC regulations......................................................................................................................................................152
Canada - Industry Canada ICES-003 Compliance Statement ...............................................................................152
Power cord instructions.........................................................................................................................................152
Laser safety ...........................................................................................................................................................153
Laser statement for Finland..................................................................................................................................153
GS statement (Germany) .......................................................................................................................................154
Nordic Statements (Denmark, Finland, Norway, Sweden)....................................................................................154
Taiwan BSMI USB Port (Walk-up) Statement.........................................................................................................154
Eurasian Conformity (Armenia, Belarus, Kazakhstan, Kirgizstan, Russia)...........................................................154
Производитель и дата производства........................................................................................................154
Өндіруші жəне өндіру мерзімі ....................................................................................................................155
Местные представители .............................................................................................................................155
Жергілікті өкілдіктері..................................................................................................................................155
Telecom (fax) statements..............................................................................................................................................155
Fax Cord Statement ...............................................................................................................................................155
Belarus statement.................................................................................................................................................155
Brazil ANATEL statement.......................................................................................................................................156
Canada ...................................................................................................................................................................156
Europe Statement for Telecom Operation ............................................................................................................157
New Zealand ..........................................................................................................................................................157
Additional FCC Statement for Telecom Products (US)...........................................................................................158
Telephone Consumer Protection Act.....................................................................................................................158
Wireless statements......................................................................................................................................................158
FCC compliance statement—United States..........................................................................................................159
Australia statement...............................................................................................................................................159
Belarus statement.................................................................................................................................................159
Brazil ANATEL statement.......................................................................................................................................159
Canadian statements ............................................................................................................................................159
China CMIIT Wireless statements ..........................................................................................................................160
Korean statement..................................................................................................................................................160
Taiwan statement (Traditional Chinese) ...............................................................................................................160
Products with 5 GHz Operation Industry of Canada .............................................................................................160
Taiwan NCC Statement:(Only for 5GHz).................................................................................................................160
Exposure to Radio Frequency Radiation (Canada)................................................................................................161
European regulatory notice...................................................................................................................................161
Notice for use in Russia .........................................................................................................................................161
Mexico statement..................................................................................................................................................161
Thailand statement ...............................................................................................................................................161
Vietnam Telecom...................................................................................................................................................162
Dynamic Security Enabled Printers.......................................................................................................................162
xi
Get started1
This section describes the printer parts, control panel features, and other printer functionalities.
Printer views
This topic describes the printer front views, printer back view, control panel features, and HP Smart app.
Printer front view
Table 1-1 Printer front view
Feature Description
1 Control panel display
2 Front USB port
3 Input tray
4 Output tray
5 Output tray extender
6 Cartridge access door
7 Document feeder input tray
8 Document feeder output tray extender
9 Document feeder paper-width guides
10 Document feeder cover
11 Power button
Get started 1
Table 1-1 Printer front view (continued)
Feature Description
12 Scanner glass
13 Scanner lid
Printer back view
Table 1-2 Printer back view
Feature Description
1 Rear USB port
NOTE: Remove the label covering the USB port if necessary.
2 Ethernet port
3
Fax port
4
Fax port
5 Power input
6 Rear access door
7 Security slot
Control panel features
This topic describes the printer control panel features.
Lift the control panel
You can move the control panel for easier use.
2
Chapter 1Get started
● Push the lower part of the control panel to lift it.
NOTE: Press down the control panel to return it to its original position.
Control panel
Table 1-3 Control panel
Feature Description
1 Back button: Returns to the previous menu.
2 Home button: Access or return to the Home screen from any other screen.
3 Help button: Opens the Help menu when on the Home screen or shows contextual help content if it is available for the
current operation when on other screens.
Control panel 3
Function buttons
Table 1-4 Function buttons
Feature Description
Quicksets Access to a list of shortcuts frequently used.
You can create the list using the HP Smart app and save the list in the Control Panel.
For more information about using the HP Smart app, go to:
● iOS/Android: www.hp.com/go/hpsmart-help
● Windows 10 and above: www.hp.com/go/hpsmartwin-help
● macOS: www.hp.com/go/hpsmartmac-help
Copy Copy document, ID card, or photo.
Scan Scan document or photo to email, USB ash drive, network folder, SharePoint, or computer.
Print Print from a USB ash drive.
Fax Set up fax, send fax, or reprint received fax.
Dashboard icons
The Dashboard on the printer control panel lets you access the icons on the display, check the status of the
printer, or monitor and manage current and scheduled printer tasks.
To open the Dashboard, touch or swipe down the tab at the top of the screen on the control panel.
Table 1-5
Dashboard icons
Feature Description
Setup: Displays the setup screen for changing preferences, network setup, Wi-Fi Direct, Web Services setup, fax
setup, and other maintenance settings and generating reports.
Wi-Fi: Displays wireless status and menu options. For more information, see Change wireless settings.
NOTE: Ethernet and Wi-Fi will not be displayed at the same time. The icon that is shown depends on
the way your printer is connected to the network. If the network connection of the printer has not been set up,
then the printer control panel display shows Wi-Fi
by default.
Ethernet: Shows that an Ethernet network connection exists and provides easy access to the network status
screen.
Wi-Fi Direct: Displays the status, name, and password for Wi-Fi Direct, and the number of devices connected. You
can also change settings and print a guide.
Cartridge: Displays the estimated toner levels.
NOTE: Toner level alerts and indicators provide estimates for planning purposes only. When you receive a low-
on-toner alert, consider having a replacement cartridge available to avoid possible printing delays. You do not
have to replace the cartridges until prompted to do so.
4 Chapter 1Get started
Table 1-5 Dashboard icons (continued)
Feature Description
Fax Status: Displays status information for the Auto Answer function, fax logs, and the fax sound volume.
HP EcoSolutions: Displays a screen where you can congure some of the printer's environmental features.
Change printer settings
Use the control panel to change the printer functions and settings, print reports, or get help for the printer.
TIP: If the printer is connected to a computer, you can also change the printer settings using the EWS. See
Congure the printer using the Embedded Web Server (EWS).
To change settings for a function
The Home screen of the control panel display shows the available functions for the printer. Some features of
the functions allow you to change settings.
1. Select a desired option of a function such as touch Copy Document or Scan To USB.
2. After selecting a function, touch Setup , scroll through the available settings, and then touch the
setting you want to change.
3. Follow the prompts on the control panel display to change the settings.
TIP: Touch Home to return to the Home screen.
To change the printer settings
To change the printer settings or print reports, use the options available on the Setup menu.
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, and then touch Setup .
2. Touch and scroll through the screens.
3. Touch the screen items to select screens or options.
TIP: Touch Home to return to the Home screen.
Use the HP Smart app to print, scan, and manage
The HP Smart app can help you perform many dierent printer tasks, including the following:
NOTE: Set up / connect the printer to the Internet using the control panel or through the HP software. You
can download the HP software from hpsmart.com/setup on a Windows or Mac computer.
● Print and scan documents and photos.
Change printer settings
5
● Share documents through email and other applications.
● Manage printer settings, check printer status, print reports, and order supplies.
NOTE:
● HP Smart is supported on mobile devices and computers running on iOS, Android, Windows 10 and
above, and macOS (versions 10.14, 10.15, 11.0, and 12).
● The HP Smart app might not be available in all languages. Some features might not be available with all
printer models.
To install HP Smart and open the app
Complete the following steps to install and open HP Smart, connect your printer, and begin using the app.
1. Download and install HP Smart app on your device.
NOTE:
● iOS, Android, Windows 10 and above, and macOS: You can download HP Smart from the respective
app stores for the device.
2. Open HP Smart after installation.
● iOS/Android: From the mobile device desktop or app menu, tap HP Smart.
● Windows 10 and above: From the computer desktop, click Start, and then select HP Smart from the
app list.
● macOS: From the Launchpad, select HP Smart.
3. Sign in to the HP Smart app using the HP account created during setup. See Connect your printer to a
Wi-Fi network using HP software.
Get more information about HP Smart
To learn how to connect, print, and scan using HP Smart, visit the website for your device:
● iOS/iPadOS/Android: www.hp.com/go/hpsmart-help
● Windows 10 and above: www.hp.com/go/hpsmartwin-help
● macOS: www.hp.com/go/hpsmartmac-help
Set up Scan to Email
You can use the printer to scan documents and send them to one or more email addresses as attachments—
without additional scanning software. You do not need to scan les from your computer and attach them to
email messages.
Set the Outgoing Email Proles
Congure the email address that appears in the FROM portion of the email message sent by the printer. You
can add up to 10 Outgoing Email Proles. You can use the HP software installed on your computer to create
these proles.
Add email addresses to the Address Book
6
Chapter 1Get started
Manage the list of people to whom you can send email messages from the printer. You can add up to 15 email
addresses with their corresponding contact names. You can also create email groups. To add email addresses,
you can use the printer’s embedded web server (EWS) or the printer’s control panel.
Congure other email options
You can congure default SUBJECT and body text that is included in all email messages sent from the printer.
To congure these options, you can use the printer’s EWS or the printer’s control panel.
Step 1: Set up the outgoing email proles
To set up the outgoing email prole used by the printer, complete the following steps for your operating
system by using either of the following options.
From embedded web server (EWS) through the HP Printer software
1. Open the HP printer software. For more information, see Open the HP printer software (Windows).
2. Click Print, Scan & Fax and then click Scan.
3. Click Scan to E-mail Wizard.
(OR)
From embedded web server (EWS) through web browser
1. Open the embedded web server (EWS). For more information, see Congure the printer using the
Embedded Web Server (EWS).
2. On the Home tab, click Scan to Email.
3. Click , and then follow the onscreen instructions.
4. After you have entered the required information about the outgoing email settings, click Save and Test
to make sure the outgoing email is working correctly. The entry is added to the Outgoing Email Proles
table.
Step 2: Add email addresses to the Address Book
1. Open the embedded web server (EWS). For more information, see Congure the printer using the
Embedded Web Server (EWS).
2. Select the Scan tab, from the left menu click Address Book, and then click Contacts.
3. Click to add a single email address.
-Or-
Click to create an email distribution list.
NOTE: Before you can create an email distribution list, you must have already added at least one email
address to the Address Book.
4. Follow the onscreen instructions. The entry is added to the Contacts Stored on the Printer table.
NOTE: Contact names appear on the printer’s control panel display and in your email application.
Step 1: Set up the outgoing email
proles 7
Step 3: Congure other email options
To congure other email options (such as conguring default SUBJECT and body text that is included in all
email messages sent from the printer, as well as scan settings used when sending email from the printer),
complete the following steps:
1. Open the embedded web server (EWS). For more information, see Congure the printer using the
Embedded Web Server (EWS).
2. On the Scan tab, click Scan to Email, and then click Default Settings.
3. Change any settings, and then click Apply.
8 Chapter 1Get started
Connect your printer2
This section describes dierent ways to connect your printer.
Connect your printer to a Wi-Fi network using Control Panel
1. From the top of the screen, touch or swipe down the tab to open the Dashboard and touch
Setup .
2. Touch Network Setup.
3. Touch Wireless Settings, and then touch Wireless setup Wizard.
4. Follow the onscreen instructions to connect your printer to the Wi-Fi network.
5. The control panel displays the status of the Wi-Fi icon.
Connect your printer to a Wi-Fi network using HP software
Install the HP software on your computer and use it to set up or connect the printer to your Wi-Fi network.
NOTE: This section is applicable to wireless printers only.
For information about HP software including where to download it, visit hpsmart.com/setup.
1. Make sure your computer is connected to the same Wi-Fi network that the printer will be connected to.
2. Turn on the printer's Wi-Fi. For more information about wireless status, see Change wireless settings.
3. If the printer is no longer in wireless setup mode, restore the printer network settings. See Restore
original factory defaults and settings.
4. Download and run HP software from hpsmart.com/setup on your device.
5. From the HP software, nd your printer and click Continue.
6. Follow the onscreen instructions and connect the printer to the Wi-Fi network.
7. Once the printer is connected to the Wi-Fi network, follow the instructions for applying proxy settings
and updating the rmware.
8. When prompted on the printer's control panel touch Allow to display the pairing code.
9. Click Launch Portal from the HP software to visit hpsmart.com/connect.
10. At the portal, follow the instructions to create/sign in with an account and connect your printer to your
account.
Connect your printer
9
Connect your printer to a Wi-Fi network using Wi-Fi Protected
Setup (WPS)
This topic describes how to connect your printer to a Wi-Fi network using WPS.
NOTE: This section is applicable to wireless printers only.
This wireless setup method can be used if your router has a WPS button. If the router does not have this
button, it is recommended that you connect the printer using HP software. See Connect your printer to a Wi-Fi
network using HP software.
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, and then touch Setup .
2. Touch Network Setup.
3. Touch Wireless Settings.
4. Touch Wireless Setup Wizard or Wi-Fi Protected Setup.
5. Follow the display instructions to complete the setup.
NOTE: When the printer is idle for long, you might be prompted to enter the PIN, which is available from
a label in the cartridge access area. See Things to note when accessing EWS.
Connect your printer to an Ethernet network
This topic describes how to connect your printer to an Ethernet network.
If your Ethernet network does not have an Internet connection, connect the printer wirelessly to the HP
software. See Connect your printer to a Wi-Fi network using HP software.
1. Make sure your computer is connected to the router.
2. Connect your printer and router using an Ethernet cable. (Ethernet cable sold separately.)
NOTE:
● The Wi-Fi connection is automatically disabled when you connect the Ethernet cable.
● To connect the printer wirelessly, disconnect the Ethernet cable and connect the printer to your
wireless network using HP software. See Connect your printer to a Wi-Fi network using HP software.
3. From the HP software, nd your printer and click Continue. Follow onscreen instructions to add the
printer to your network.
4. Click Launch Portal to visit hpsmart.com/connect.
5. At the portal, follow the instructions to create/sign in with an account and connect your printer to your
account.
Connect your printer using a USB cable
1. If necessary, remove the label covering the USB port at the back of the printer.
10
Chapter 2Connect your printer
2. Connect the printer and computer using a USB cable.
3. From the HP software, nd your printer and click Continue. Follow the onscreen instructions to add the
printer to your network.
Change wireless settings
You can set up and manage the wireless connection for your printer. This includes printing information about
network settings, turning the wireless function on or o, and restoring wireless settings.
Turn on or o the wireless capabilities of the printer
NOTE: Connecting an Ethernet cable to the printer automatically turns o the wireless capability and the
Wi-Fi icon's display.
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, touch Setup , and then touch Network Setup.
2. Touch Wireless Settings.
3. Touch the toggle button next to Wireless to switch it on or o.
NOTE: If the printer has never been congured to connect to a wireless network before, turning on the
wireless capability automatically starts the Wireless Setup Wizard.
Change the connection type
This topic describes how to change the way to connect your printer.
Change USB to a wireless connection (Windows 7/Windows 10 and above/macOS)
1. Unplug the USB cable from the printer.
2. Make sure the computer or mobile device is connected to your Wi-Fi network and Bluetooth is turned on.
3. Make sure your printer has Wi-Fi turned on. See Change wireless settings.
4. Put the printer in wireless setup mode by restoring the printer network settings. See Restore original
factory defaults and settings.
5. From the HP software, nd your printer and click Continue. Follow the instructions to add the printer to
your network.
6. If prompted, click on Launch Portal to visit hpsmart.com/connect.
7. At the portal, follow the instructions to create/sign in with an account and connect your printer to your
account.
Change wireless to a USB connection (Windows/macOS)
1. If necessary, remove the label covering the USB port at the back of the printer.
2. Connect the printer and computer using a USB cable.
Change wireless settings
11
3. From the HP software, nd your printer and click Continue. Follow the instructions to add the printer to
your network.
12 Chapter 2Connect your printer
Load media3
This section describes how to load dierent media into your printer.
Before you begin
NOTE:
● To protect the printer and avoid printing problems, be sure to select the correct paper settings from the
HP software before printing.
● For the tray capacity and list of supported paper sizes, visit hp.com/support. Select your country/region
and language, nd your printer, click Product Information, and check the product specications for your
printer.
To avoid paper jams:
● Never add or remove paper from the input tray during printing.
● If there is other paper in the input tray, remove the paper before loading a dierent paper type or size.
● When loading the tray, do not fan the paper.
● Use paper that is not wrinkled, folded, or damaged.
● Use only one paper size. For example, do not place A5 paper over A4 size paper.
● Straighten the stack of paper and adjust the paper guides to ensure paper does not slant/skew when
printing.
Load paper
This topic describes how to load paper into the input tray.
Load media 13
1. Open the input tray.
2. If you are loading Legal or longer paper, press the button near the front right of the tray to extend the
input tray.
14 Chapter 3Load media
3. Press and hold the button on one of the paper-width guides and slide the guides to the edges of the
input tray. Do the same for the paper-length guide.
4. Insert the paper in portrait orientation and with the side to be printed facing up.
Make sure the stack of paper is aligned with the appropriate paper size lines in the tray. Also, make sure
the stack of paper does not exceed the stack height marking in the tray.
Load paper 15
5. Adjust the paper-width guides and paper-length guide until they touch the edges of the stack of paper.
6. Close the input tray.
7. Open the output tray extender.
16 Chapter 3Load media
Load envelopes
This topic describes how to load an envelope into the input tray.
1. Open the input tray.
2. Slide the paper guides to the edges of the input tray.
3. Insert the envelopes in portrait orientation and with the side to be printed facing up.
Make sure the stack of envelopes is aligned with the appropriate paper size lines in the tray. Also, make
sure the stack of envelopes does not exceed the stack height marking in the tray.
4. Adjust the paper guides until they touch the edges of the stack of envelopes.
5. Close the input tray.
6. Open the output tray extender.
Load labels
This topic describes how to load labels into the input tray.
1. Open the input tray.
2. Remove all paper from the input tray.
Load envelopes
17
3. Slide the paper guides to the edges of the input tray.
4. Insert the sheet of labels in portrait orientation and with the side to be printed facing up.
5. Adjust the paper guides until they touch the edges of the sheet of labels.
6. Close the input tray.
7. Open the output tray extender.
Load an original on the scanner glass
You can copy or scan originals by loading them on the scanner glass.
NOTE: The scanner might not work correctly if the scanner glass and lid backing are not clean.
18
Chapter 3Load media
1. Lift the scanner lid.
2. Load your original print-side down and align it with the marking on the rear-left corner of the glass.
TIP: For more help on loading an original, refer to the engraved guides along the edge of the scanner
glass.
3. Close the lid.
Load an original in the document feeder
You can copy or scan a document by placing it in the document feeder.
CAUTION: Do not load photos in the document feeder, this might cause damage to your photos. Use only
paper that is supported by the document feeder.
Load an original in the document feeder
19
NOTE: Some features, such as the Fit to Page copy feature, do not work when you load your originals in the
document feeder. For those features to work, load your originals on the scanner glass.
1. Open the output tray extender.
2. Slide the paper-width guides to the edges of the document feeder.
3. Load your original print-side up into the document feeder.
Slide the paper into the document feeder until you hear a tone or see a message on the printer control
panel display indicating that the loaded pages were detected.
20
Chapter 3Load media
4. Adjust the paper-width guides until they touch the edges of the paper.
Change the paper settings
When prompted during paper loading, change the paper settings on the printer control panel or HP software
to match the paper you are using.
To change the paper settings (Windows)
1. From the software program, select the Print option.
2. Select the printer, and then click the Set Preferences button.
3. Change the paper size and type to match the paper loaded in the input tray.
4. Make sure the paper guides in the tray are adjusted correctly for the size of paper.
Change the paper settings
21
To change the paper settings (OS X)
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the printer.
3. Change the paper size and type to match the paper loaded in the input tray.
4. Make sure the paper guides in the tray are adjusted correctly for the size of paper.
To change the default paper settings from the embedded web server
1. Open the EWS. See Congure the printer using the Embedded Web Server (EWS).
2. Click the Settings tab.
3. From the left menu, click Preferences.
4. Click Tray and Paper Management, and then make the necessary changes.
5. Click Apply.
22 Chapter 3Load media
Print4
This section describes how to print from dierent devices.
To protect the printer and avoid printing problems, be sure to select the correct paper settings from the HP
software before printing.
NOTE:
● To provide productive printing, this printer may automatically enter cool-down mode under certain
environmental conditions. When the printer is cooling down, printing might pause for a few minutes. A
relevant message also appears on the printer control panel, printer software, or HP Smart app.
● Before printing documents, make sure you have the paper loaded in the input tray and the output tray
extender is open. See Load paper for details.
Print with mobile devices
This topic describes how to print from mobile devices.
You can use the HP Smart app to print documents and photos that you have imported or created within the
app. See Use the HP Smart app to print, scan, and manage.
You can also print directly from your mobile devices using AirPrint (iOS) or HP Print Service Plugin (Android):
● iOS: Devices running iOS 4.2 or later have AirPrint pre-installed.
● Android: Download the HP Print Service Plugin from the Google Play Store or your favorite app store, and
then enable it on your device.
NOTE: You can print using HP Smart or AirPrint/HP Print Service Plugin when the mobile device is on the
same network as the printer or a dierent network (using Wi-Fi Direct).
Print while connected to same Wi-Fi network
You can print documents and photos from your mobile device when the device is on the same Wi-Fi network
as the printer.
Visit www.hp.com/go/mobileprinting for more information on mobile printing.
NOTE: Make sure your mobile device and printer are connected to the same Wi-Fi network. See Connect
your printer to a Wi-Fi network using HP software.
Print without connecting to same Wi-Fi network (Wi-Fi Direct)
With Wi-Fi Direct, you can directly connect your computer or mobile device to the printer and print wirelessly
—without connecting your computer or mobile device to an existing wireless network.
Visit www.hp.com/go/widirectprinting for more information on Wi-Fi Direct.
NOTE:
Print
23
● Make sure Wi-Fi Direct on your printer is turned on. To check, open the EWS (see Congure the printer
using the Embedded Web Server (EWS)), click theNetwork tab, and then select Wi-Fi Direct.
● Up to 5 computers and mobile devices can connect to the printer using Wi-Fi Direct connection.
To turn Wi-Fi Direct on or o from the printer control panel
1. On the Home screen of the printer display, touch or swipe down the tab at the top of the screen to
open the Dashboard, and then touch Wi-Fi Direct .
2. Touch Setup .
3. If Wi-Fi Direct is o, touch the toggle button next to Wi-Fi Direct to switch it on or o.
To nd the Wi-Fi Direct name or password
On the Home screen of the printer display, touch Wi-Fi Direct to display Wi-Fi Direct name or password.
Print using a Windows computer
1. Make sure you have installed the HP Smart app and added the printer to it. See Use the HP Smart app to
print, scan, and manage.
2. Open the document you wish to print.
3. From the File menu in your software program, select the Print option.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Setup, or
Preferences.
5. Make sure your printer is selected.
6. Change any print settings and click OK.
7. Click Print or the OK button to print the job.
Print from a Mac computer
1. Make sure you have installed the HP Smart app and added the printer to it. See Use the HP Smart app to
print, scan, and manage.
2. Once connected, open the document you wish to print and use the Print command.
3. Make sure the desired printer is selected.
4. Change any print settings.
5. Click Print to print the document.
24
Chapter 4Print
Copy, Scan, and Mobile Fax5
This section describes the copy, scan, and mobile fax features.
Copy
This topic describes how to create a copy of your original.
To copy document or ID card
1. Make sure you have paper loaded in the input tray. For more information, see Load paper.
2. Place your original print-side down on the scanner glass or print-side up in the document feeder.
3. From the printer control panel display, touch Copy.
4. Select Document or ID Card.
5. Enter the number of copies by using the keypad or make changes to other settings.
TIP: To save your settings as defaults for future jobs, touch Copy Settings , and then touch Save
Current Settings.
6. Touch Copy .
Scan
You can scan documents, photos, and other paper types, and send them to a variety of destinations, such as a
computer or an email recipient.
When scanning documents with the HP printer software, you can scan to a format that can be searched and
edited.
When scanning a borderless original, use the scanner glass and not the document feeder.
TIP: Sign up for HP Smart Advance to experience premium HP Smart service such as scan documents as
editable text. For more information, see hpsmart.com.
Scan to a computer
Before scanning to a computer, make sure you have already installed the HP recommended printer software.
The printer and computer must be connected and turned on.
In addition, on Windows computers, the printer software must be running prior to scanning. See Open the HP
printer software (Windows).
You can use the HP printer software to scan documents into editable text.
To scan an original to a computer from the printer control panel
Please make sure the printer is already connected to the computer before scanning.
Copy, Scan, and Mobile Fax
25
1. Load your original print-side down on the scanner glass or print-side up in the document feeder.
2. Touch Scan from the control panel, and then select Computer.
3. Select your computer name.
4. Touch Send .
To enable the scan to a computer feature (Windows)
If the printer is connected to the computer with a USB connection, the feature for scanning to computer is
enabled by default and cannot be disabled.
If you are using network connection, follow these instructions if the feature has been disabled, and you wish
to enable it again.
1. Open the HP printer software. For more information, see Open the HP printer software (Windows).
2. Click Print, Scan & Fax, and then click Scan.
3. Select Manage Scan to Computer.
4. Click Enable.
Scan to a memory device
You can scan directly to a USB
ash drive from the printer control panel without using a computer or the HP
printer software.
CAUTION: Do not remove the ash drive from the printer USB port while it is being accessed by the printer.
This can damage the les on the USB ash drive. You can safely remove a USB ash drive only when the USB
port light is not blinking.
NOTE: The printer does not support encrypted USB ash drives.
You can also use the HP Smart or the HP printer software to scan documents into editable text. Subscription
may be required.
To scan an original to a memory device from the printer control panel
1. Load your original print-side down on the scanner glass or print-side up in the document feeder.
2. Insert a USB ash drive.
3. Touch Scan, and then select USB.
4. Make changes to scan options, if needed.
5. Touch Send .
Set up HP Digital Solutions
You can set up HP Digital Solutions using software wizards that you can open from the HP printer software
(Windows 7).
26
Chapter 5Copy, Scan, and Mobile Fax
You can also use the printer's embedded web server (EWS) to set up the HP Digital Solutions. For more
information about using the EWS, see Congure the printer using the Embedded Web Server (EWS).
NOTE: If you are using the printer in an IPv6-only network environment, you must set up the digital
solutions using the EWS.
Set up HP Digital Filing
To set up HP Digital Filing, follow the appropriate instructions.
NOTE: You can also use these steps to change settings in the future.
Set up Scan to Network Folder
You can congure up to 10 destination folders for each printer using either of the following options.
NOTE: To use Scan to Network Folder, you must have created and congured the folder you are using on a
computer connected to the network. You cannot create a folder from the printer's control panel. Also, make
sure the folder preferences are set to provide read and write access. For more information about creating
folders on the network and setting folder preferences, see the documentation for your operating system.
After you nish setting up Scan to Network Folder, the HP software automatically saves the congurations to
the printer.
From embedded web server (EWS) through the HP Printer software
1. Open the HP printer software. For more information, see Open the HP printer software (Windows).
2. Click Scan under Print, Scan & Fax.
3. Click Scan to Network Folder Wizard.
(OR)
From embedded web server (EWS) through web browser
1. Open the embedded web server (EWS). For more information, see Congure the printer using the
Embedded Web Server (EWS).
2. On the Scan tab, click Scan to Network Folder.
3. From the left menu, select Quick Sets and click plus sign (+) and follow the onscreen instructions to
create new Quick Sets.
NOTE: You can customize the scan settings for each destination folder.
4. After you have entered the required information about the network folder, click Apply and Test to make
sure the link to the network folder is working correctly. The entry is added to the table under the Quick
Sets Settings page.
Scan to SharePoint
This topic describes how to scan documents to SharePoint.
To set up Scan to SharePoint from embedded web server (EWS)
1. Open the embedded web server (EWS). For more information, see Congure the printer using the
Embedded Web Server (EWS).
Set up HP Digital Filing
27
2. On the Scan tab, click Scan to SharePoint.
3. From the left menu, select Quick Sets and click plus sign (+) and follow the onscreen instructions to
create new Quick Sets.
4. After you have entered the required information about SharePoint, click Apply and Test to make sure the
link to SharePoint is working correctly. The entry is added to the table under the Quick Sets Settings
page.
To scan to SharePoint from the Control Panel
1. Load your original print-side down on the scanner glass or print-side up in the document feeder.
2. From Home screen, touch Scan, and then touch SharePoint.
3. Touch File Name to enter the name of the le to be scanned, and then touch Done.
4.
Touch Setup to change the scan settings.
5. Touch Preview if you want to preview the scanned document.
6. Touch Send to save the document in SharePoint.
7. Touch Finish when the scan completes or touch Add Page to add another page.
Scan to email
This topic describes dierent options to scan and email.
Scan to email through Scan function
You need to set up email addresses rst, and then scan and email your documents.
NOTE: You need a network-connected computer to set up Scan to Email.
1. From Home screen, touch Scan, and then touch Email.
2. On the Email Prole Not Set Up screen, touch Next.
3. Touch Using the HP Software Installed on a Computer or Using a Web Browser, and then follow the
onscreen message to set up email prole.
For more information, see Set up Scan to Email.
Email the scanned document or photo
1. Load your original print-side down on the scanner glass or print-side up in the document feeder.
2. From Home screen, touch Scan, and then touch Email.
3. Conrm the email account that you want to use, and touch Continue.
If you want to change email account, touch Address Book , select the email account you want to use,
and then touch Continue.
28
Chapter 5Copy, Scan, and Mobile Fax
4. Enter recipient's email address in the To eld.
Or touch Address Book , select the email account you want to send to, and then touch Continue.
5. Enter email subject in the Subject eld.
6.
Touch Preview if you want to preview scanned photo or document.
Touch Scan Settings to change the settings.
7. Touch Send.
8. Touch Finish when the scan completes or touch Add Page to add another page.
Scan using HP Smart (iOS/Android, Windows 10 and above, and macOS)
You can use the HP Smart app to scan documents or photos from the printer's scanner, and you can also scan
using your device camera. HP Smart includes editing tools that allow you to adjust the scanned image before
saving or sharing. You can print, save your scans locally or in cloud storage, and share them via email, SMS,
Facebook, Instagram, etc. To scan with HP Smart, follow the instructions provided in the appropriate section
below, depending on the type of device you are using.
● iOS/Android: www.hp.com/go/hpsmart-help
● Windows 10 and above: www.hp.com/go/hpsmartwin-help
● macOS: www.hp.com/go/hpsmartmac-help
Scan using the HPScan software (Windows 7)
Use the HP Scan software to initiate scanning from software on your computer. You can save the scanned
image as a le or send it to another software application.
NOTE: Windows 7 Service Pack1 (SP1) is required to install the HP Scan software.
1. Load the document on the scanner glass according to the indicators on the printer.
2. Open the HP Printer software. From the computer desktop, click Start, select All Programs, click HP, click
the folder for the printer, and then select the printer name.
3. Select Scan, and then select Scan a Document or Photo.
4. Adjust the settings if necessary.
5. Click Scan.
Scan using Webscan
Webscan is a feature of the embedded web server that lets you scan photos and documents from your printer
to your computer using a web browser.
This feature is available even if you did not install the printer software on your computer.
For more information, see Congure the printer using the Embedded Web Server (EWS).
NOTE: By default, Webscan is o. You can enable this feature from the EWS.
Scan using HP Smart (iOS/Android, Windows 10 and above, and macOS)
29
If you are unable to open Webscan in the EWS, your network administrator might have turned it o. For more
information, contact your network administrator or the person who set up your network.
To enable Webscan
1. Open the embedded web server. For more information, see Congure the printer using the Embedded
Web Server (EWS).
2. Click the Settings tab.
3. From the left menu, click Security, and then select Administrator Settings.
4. Select Webscan from EWS to enable Webscan.
5. Click Apply.
To scan using Webscan
Scanning using Webscan oers basic scan options. For additional scan options or functionality, scan from the
HP printer software.
1. Load your original print-side down on the scanner glass or print-side up in the document feeder.
2. Open the embedded web server. For more information, see Congure the printer using the Embedded
Web Server (EWS).
3. Click the Scan tab.
4. From the left menu, click Scan to Computer, and then select Webscan.
5. Change any required settings and then click Start Scan.
TIP: To scan documents as editable text, you must install the HP printer software.
Tips for copy and scan success
For other scan tasks such as scan as editable text (OCR), visit hp.com/support
Mobile Fax
Use the HP Smart app to quickly scan and fax multiple pages at once from your mobile device or computer.
For more information about Mobile Fax, visit the HP Smart website.
Use Mobile Fax in the HP Smart app
1. Make sure your mobile device or computer are connected to a network. Launch the HP Smart app and
sign into or create your HP account.
2. Select the Mobile Fax tile.
If you do not see the Mobile Fax tile, enable it as follows:
● On a mobile device: Tap Personalize Tiles, tap the Mobile Fax toggle to enable the tile, and then go
back to the Home screen.
30
Chapter 5Copy, Scan, and Mobile Fax
● On Windows 10 and above devices: Click the Settings , select Personalize Tiles, and click the Mobile
Fax toggle to enable the tile. Then, go back to the Home screen.
● On a Mac device: From the menu bar, select HP Smart >Personalize Tiles. Set the Mobile Fax option
to On.
NOTE: Mobile Fax is available in specic countries/regions. If you do not see a Mobile Fax option in
the Personalize Menu, Mobile Fax might not be available in your country/region.
3. Fill out the necessary mobile fax information.
4. To add a cover page, tap the Add a cover page toggle, and then type a subject and message.
5. Scan the item you want to fax using your printer or mobile device camera, or attach a supported le type.
Send the fax when ready.
Your fax will be securely delivered and you can track the status in the HP Smart app.
Use Mobile Fax in the HP Smart app 31
Fax6
You can use the printer to send and receive faxes. You can schedule faxes to be sent later within 24 hours and
set up phone book contacts to send faxes quickly and easily to frequently used numbers. From the printer
control panel, you can also set a number of fax options, such as resolution and the contrast between lightness
and darkness on the faxes you send.
NOTE: Before you begin faxing, make sure you have set up the printer correctly for faxing. You can verify
the fax is set up correctly by running the fax setup test from the printer control panel.
Send a fax
You can send a fax in a variety of ways, depending on your situation or need.
Send a standard fax
You can send a single-page fax or multiple-page fax from the printer control panel.
NOTE: Send single-page faxes by placing the original on the glass. Send multiple page faxes using the
document feeder.
NOTE: If you need printed conrmation that your faxes were successfully sent, fax conrmation must be
enabled.
To send a standard fax from the printer control panel
1. Load your original print-side down on the scanner glass or print-side up in the document feeder.
2. From the printer control panel display, touch Fax.
3. Touch Send Now.
4. Enter the fax number by using the keypad or by selecting from the phone book.
TIP: To add a pause in the fax number you are entering, touch * repeatedly, until a dash (-) appears on
the display.
5. Touch Send .
If the printer detects an original loaded in the document feeder, it sends the document to the number
you entered.
TIP: If the recipient reports issues with the quality of the fax, try changing the resolution or contrast of
your fax.
Send a standard fax from the computer
You can fax a document directly from your computer without printing it rst.
To use this feature, make sure you have installed the HP printer software on your computer, the printer is
connected to a working telephone line, and the fax function is set up and functioning correctly.
32
Chapter 6Fax
To send a standard fax from the computer (Windows)
1. Open the document on your computer that you want to fax.
2. On the File menu in your software application, click Print.
3. From the Name list, select the printer that has “fax” in the name.
4. To change settings, click the button that opens the Properties dialog box. Depending on your software
application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences.
5. After you have changed any settings, click OK.
6. Click Print or OK.
7. Enter the fax number and other information for the recipient, change any further settings for the fax,
and then click Send Fax. The printer begins dialing the fax number and faxing the document.
Send a fax from a phone
You can send a fax using your telephone extension. This allows you to talk with the intended recipient before
sending the fax.
To send a fax from an extension phone
1.
Load your original print-side down on the scanner glass or print-side up in the document feeder.
2. Dial the number by using the keypad on the phone that is connected to the printer.
If the recipient answers the telephone, inform the recipient that they should receive the fax on their fax
machine after they hear fax tones. If a fax machine answers the call, you will hear fax tones from the
receiving fax machine.
3. From the printer control panel display, touch Fax.
4. Touch Send Now.
5. When you are ready to send the fax, touch Send .
The telephone is silent while the fax is transmitting. If you want to speak to the recipient later, remain on
the line until the transmission is complete. If you were nished talking to the recipient, you can hang up
the telephone as soon as the fax begins transmitting.
Send a fax using monitor dialing
When you send a fax using monitor dialing, you can hear the dial tones, telephone prompts, or other sounds
through the speakers on the printer. This enables you to respond to prompts while dialing, as well as control
the pace of your dialing.
TIP: If you are using a calling card and do not enter your PIN fast enough, the printer might start sending
fax tones too soon and cause your PIN not to be recognized by the calling card service. If this is the case,
create a phone book contact to store the PIN for your calling card.
NOTE: Make sure the volume is turned on to hear a dial tone.
To send a fax using monitor dialing from the printer control panel
1. Load your original print-side down on the scanner glass or print-side up in the document feeder.
To send a standard fax from the computer (Windows)
33
2. From the printer control panel display, touch Fax.
3. Touch Send Now.
4. Touch Send.
5. When you hear the dial tone, enter the number by using the keypad on the printer control panel.
6. Follow any prompts that might occur.
TIP: If you are using a calling card to send a fax and you have your calling card PIN stored as a phone
book contact, when prompted to enter your PIN, touch Phone Book , and then touch Local Phone
Book to select the phone book contact where you have your PIN stored.
Your fax is sent when the receiving fax machine answers.
Send a fax using printer memory
You can scan a black-and-white fax into memory and then send the fax from memory. This feature is useful
if the fax number you are trying to reach is busy or temporarily unavailable. The printer scans the originals
into memory and sends them once it is able to connect to the receiving fax machine. After the printer scans
the pages into memory, you can immediately remove the originals from the document feeder tray or scanner
glass.
NOTE: You can only send a black-and-white fax from memory.
NOTE: You can scan multiple pages from the scanner glass to the printer's memory, and then fax them. You
can use this feature to fax multiple pages from a book or magazine, when it is not feasible in ADF.
To send a fax using printer memory
1. Ensure that Scan and Fax Method is turned on.
a. From the printer control panel display, touch Fax.
b. Touch Setup, and then touch Preferences.
c. Touch Scan and Fax Method to turn it on.
2. Load your original print-side down on the scanner glass or print-side up in the document feeder.
3. From the printer control panel display, touch Fax.
4. Touch Send Now.
5. Enter the fax number by using the keypad.
Or touch Phone Book , and then touch Local Phone Book or Call History to select a number or group to
dial.
6. Touch Send .
The printer scans the originals into memory and sends the fax when the receiving fax machine is
available.
34
Chapter 6Fax
Send a fax to multiple recipients
You can send a fax to multiple recipients by creating a group phone book contact made up of two or more
individual recipients.
To send a fax to multiple recipients using group phone book
1. Load your original print-side down on the scanner glass or print-side up in the document feeder.
2. From the printer control panel display, touch Fax.
3. Touch Send Now.
4.
Touch Phone Book , and then touch Local Phone Book.
5.
Touch Phone Book and select Group to switch to the group phone book.
6. Touch the name of the group that you want to send.
7.
Touch Send .
Printer sends the document to all the numbers in the selected group.
TIP: If the recipient reports issues with the quality of the fax, try changing the resolution or contrast of
your fax.
Send a fax in Error Correction Mode
Error Correction Mode (ECM) prevents loss of data due to poor phone lines by detecting errors that occur
during transmission and automatically requesting retransmission of the erroneous portion. Phone charges are
unaected, or might even be reduced, on good phone lines. On poor phone lines, ECM increases sending time
and phone charges, but sends the data much more reliably. The default setting is On. Turn ECM o only if it
increases phone charges substantially, and if you can accept poorer quality in exchange for reduced charges.
If you turn ECM o:
● The quality and transmission speed of faxes you send and receive are aected.
● The Speed is automatically set to Medium.
To change the ECM setting from the control panel
1. From the printer control panel display, touch Fax.
2. Touch Setup.
3. Touch Preferences.
4. Scroll to Error Correction Mode to touch to turn the feature on or o.
Receive a fax
You can receive faxes automatically or manually. If you turn o the Auto Answer option, you must receive
faxes manually. If you turn on the Auto Answer option (the default setting), the printer automatically answers
incoming calls and receives faxes after the number of rings that are specied by the Rings to Answer setting.
(The default Rings to Answer setting is ve rings.)
Send a fax to multiple recipients
35
If you receive a Legal-size or larger fax and the printer is not currently set to use Legal-size paper, the printer
reduces the fax so that it ts on the paper that is loaded. If you have disabled the Automatic Reduction
feature, the printer prints the fax on two pages.
NOTE: If you are copying a document when a fax arrives, the fax is stored in the printer memory until the
copying nishes.
Receive a fax manually
When you are on the phone, the person you are speaking with can send you a fax while you are still connected.
You can pick up the handset to talk or listen for fax tones.
You can receive faxes manually from a phone that is directly connected to the Fax port on the back of the
printer.
To receive a fax manually
1. Make sure the printer is turned on and you have paper loaded in the input tray.
2. Remove any originals from the document feeder tray.
3. Touch Fax, Setup, and Preferences.
4. Scroll down the options and set the Rings to Answer setting to a high number to allow you to answer the
incoming call before the printer answers. Or, turn o the Auto Answer setting so that the printer does not
automatically answer incoming calls.
5. If you are currently on the phone with the sender, instruct the sender to press Send on their fax machine.
6. Do the following when you hear fax tones from a sending fax machine.
a. From the printer control panel display, touch Accept to receive the fax.
b. After the printer begins to receive the fax, you can hang up the phone or remain on the line. The
phone line is silent during fax transmission.
Set up backup fax
Depending on your preference and security requirements, you can set up the printer to store all the faxes it
receives, only the faxes it receives while the printer is in an error condition, or none of the faxes it receives.
To set backup fax from the printer control panel
1. From the printer control panel display, touch Fax.
2. Touch Setup.
3. Touch Preferences.
4. Touch Backup Fax Reception.
36
Chapter 6Fax
5. Touch the required setting.
Settings Description
On The default setting. When Backup fax is On, the printer stores all received faxes in memory.
This enables you to reprint up to 30 of the most recently printed faxes if they are still saved in
memory.
NOTE: When printer memory is low, it overwrites the oldest printed faxes as it receives new
faxes. If the memory becomes full of unprinted faxes, the printer stops answering incoming
fax calls.
NOTE: If you receive a fax that is too large, such as a very detailed color photo, it might not
be stored in memory due to memory limitations.
On Error Only Causes the printer to store faxes in memory only if an error condition exists that prevents
the printer from printing the faxes (for example, if the printer runs out of paper). The printer
continues to store incoming faxes as long as there is memory available. If the memory
becomes full, the printer stops answering incoming fax calls. When the error condition is
resolved, the faxes stored in memory print automatically, and then they are deleted from
memory.
O Faxes are never stored in memory. For example, you might want to turn o Backup fax for
security purposes. If an error condition occurs that prevents the printer from printing (for
example, the printer runs out of paper), the printer stops answering incoming fax calls.
Reprint received faxes from memory
The received faxes that are not printed are stored in memory.
NOTE: After the memory becomes full, the printer cannot receive the new fax until you print or delete the
faxes from memory. You might also want to delete the faxes in memory for security or privacy purposes.
You can reprint up to 30 of the most recently printed faxes if they are still in memory. For example, you might
need to reprint your faxes if you lost the copy of your last printout.
To reprint faxes in memory from the printer control panel
1. Make sure you have loaded paper in the input tray. For more information, see Load paper.
2. From the printer control panel display, touch Fax.
3. Touch Reprint.
The faxes are printed in the reverse order from which they were received with the most recently received
fax printed rst, and so on.
4. Touch to select a fax and then touch Print.
Forward faxes to another number
You can set up the printer to forward your faxes to another fax number. All faxes are forwarded in black and
white, regardless of how they were originally sent.
HP recommends that you verify the number you are forwarding to is a working fax line. Send a test fax to
make sure the fax machine is able to receive your forwarded faxes.
To forward faxes from the printer control panel
1. From the printer control panel display, touch Fax.
Reprint received faxes from memory
37
2. Touch Setup.
3. Touch Preferences.
4. Touch Fax Forwarding.
5. Touch On (Print and Forward) to print and forward the fax or select On (Forward) to forward the fax.
NOTE: If the printer is not able to forward the fax to the designated fax machine (for example, if it is
not turned on), the printer prints the fax. If you set up the printer to print error reports for received
faxes, it also prints an error report.
6. At the prompt, enter the number of the fax machine intended to receive the forwarded faxes, and then
touch Done. Enter the required information for each of the following prompts: start date, start time, end
date, and end time.
7. Fax forwarding is activated. Touch OK to conrm.
If the printer loses power when fax forwarding is set up, it saves the fax forwarding setting and phone
number. When the power is restored to the printer, the fax forwarding setting is still On.
NOTE: You can cancel fax forwarding by selecting O from the Fax Forwarding menu.
Set automatic reduction for incoming faxes
The Automatic Reduction setting determines what the printer does if it receives a fax that is too large for the
loaded paper size. This setting is turned on by default, so the image of the incoming fax is reduced to t on
one page, if possible. If this feature is turned o, information that does not t on the rst page is printed
on a second page. Automatic Reduction is useful when you receive a fax larger than A4/Letter-size fax and
A4/Letter-size paper is loaded in the input tray.
To set automatic reduction from the printer control panel
1. From the printer control panel display, touch Fax.
2. Touch Setup.
3. Touch Preferences.
4. Scroll to Automatic Reduction and touch to turn the feature on or o.
Block unwanted fax numbers
If you subscribe to a caller ID service through your phone provider, you can block specic fax numbers so
the printer does not receive faxes received from those numbers. When an incoming fax call is received, the
printer compares the number to the list of junk fax numbers to determine if the call should be blocked. If the
number matches a number in the blocked fax numbers list, the fax is not received. (The maximum number of
fax numbers you can block varies by model.)
NOTE: This feature is not supported in all countries/regions. If it is not supported in your country/region,
Junk Fax Blocking does not appear in the Preferences menu.
NOTE: If no phone numbers are added in the Caller ID list, it is assumed that you are not subscribed to a
Caller ID service.
You can block specic fax numbers by adding them to the junk fax list, unblock these numbers by removing
them from the junk fax list, and print a list of blocked junk fax numbers.
38
Chapter 6Fax
To add a number to the junk fax list
1. From the printer control panel display, touch Fax.
2. Touch Setup.
3. Touch Preferences.
4. Touch Junk Fax Blocking.
5. Touch Plus Sign .
6. Do one of the following:
● To select a fax number to block from the call history list, touch Call History .
● Manually enter a fax number to block and touch Add.
NOTE: Make sure you enter the fax number as it appears on the control panel display and not the fax
number that appears on the fax header of the received fax, as these numbers can be dierent.
To remove numbers from the junk fax list
1. From the printer control panel display, touch Fax.
2. Touch Setup.
3. Touch Preferences.
4. Touch Junk Fax Blocking.
5. Touch the number you want to remove and then touch Remove.
To print a junk fax list
1. From the printer control panel display, touch Fax.
2. Touch Setup and then touch Reports.
3. Touch Print Fax Reports.
4. Touch Junk Fax Report.
5. Touch Print to begin printing.
Receive faxes using HP Digital Fax
You can use HP Digital Fax to automatically receive faxes and save them directly to your computer. This saves
paper and toner.
Received faxes are saved as TIFF (Tagged Image File Format) or PDF (Portable Document Format).
The les are named in the following method: XXXX_YYYYYYYY_ZZZZZZ.tif, where X is the sender's
information, Y is the date, and Z is the time that the fax was received.
NOTE: Fax to Computer is available for receiving black-and-white faxes only.
To add a number to the junk fax list
39
HP Digital Fax requirements
● The destination folder of the computer must be available at all times. Faxes will not be saved if the
computer is asleep or in hibernate mode.
● Paper must be loaded in the input tray. For more information, see Load paper.
To set up or modify HP Digital Fax (Windows)
1. Open the HP printer software. For more information, see Open the HP printer software (Windows).
2. Click Print, Scan & Fax, and then click Fax.
3. Click Digital Fax Setup Wizard.
4. Follow the onscreen instructions.
To turn
o HP Digital Fax
1. From the printer control panel display, touch Fax.
2. Touch Setup.
3. Touch Preferences and then touch HP Digital Fax.
4. Touch Turn O HP Digital Fax.
5. Touch Yes.
Set up phone book contacts
You can set up frequently used fax numbers as phone book contacts. This lets you quickly dial those numbers
using the printer control panel.
TIP: In addition to creating and managing phone book contacts from the printer control panel, you can also
use tools available on your computer, such as the HP printer software and the printer EWS. For more
information, see Congure the printer using the Embedded Web Server (EWS).
Create and edit a phone book contact
You can store fax numbers as phone book contacts.
To set up phone book contacts
1. From the printer control panel display, touch Fax.
2. Touch Phone Book.
3. Touch Local Phone Book.
4. Touch Plus Sign to add a contact.
5. Touch Name, enter the name of the phone book contact, and then touch Done.
40
Chapter 6Fax
6. Touch Fax Number, enter the fax number for the phone book contact, and then touch Done.
NOTE: Be sure to include any pauses or other required numbers, such as an area code, an access code
for numbers outside a PBX system (usually a 9 or 0), or a long-distance prex.
7. Touch Add.
To change phone book contacts
1. From the printer control panel display, touch Fax.
2. Touch Phone Book.
3. Touch Local Phone Book.
4. Touch the phone book contact that you want to edit.
5. Touch Name, edit the name of the Phone Book contact, and then touch Done.
6. Touch Fax Number, edit the fax number for the phone book contact, and then touch Done.
NOTE: Be sure to include any pauses or other required numbers, such as an area code, an access code
for numbers outside a PBX system (usually a 9 or 0), or a long-distance prex.
7. Touch Done.
Create and edit a group phone book contact
You can store groups of fax numbers as group phone book contacts.
To set up group phone book contacts
NOTE: Before you can create a group phone book contact, you must have already created at least one
phone book contact.
1. From the printer control panel display, touch Fax.
2. Touch Phone Book, and then touch Local Phone Book.
3. Touch Phone Book and select Group to switch to the group phone book.
4. Touch Plus Sign to add a group.
5. Touch Name, enter the name of the group, and then touch Done.
6. Touch Number of Members, select the phone book contacts you want to include in this group, and then
touch Select.
7. Touch Create.
To change group phone book contacts
1. From the printer control panel display, touch Fax.
2. Touch Phone Book and then touch Local Phone Book.
3. Touch Phone Book and select Group to switch to the group phone book.
To change phone book contacts
41
4. Touch the group phone book contact that you want to edit.
5. Touch Name and then edit the name of the group phone book contact, and then touch Done.
6. Touch Number of Members.
7. If you want to add a contact to the group, touch Plus Sign . Touch a contact name, and then touch
Select.
NOTE: If you want to remove a contact from the group, touch to deselect the contact.
8. Touch Done.
Delete phone book contacts
You can delete phone book contacts or group phone book contacts.
To delete phone book contacts
1. From the printer control panel display, touch Fax.
2. Touch Phone Book.
3. Touch Local Phone Book.
4. Touch the name of the phone book contact you want to delete.
5. Touch Delete.
6. Touch Yes to conrm.
To delete group phone book contacts
1. From the printer control panel display, touch Fax.
2. Touch Phone Book and then touch Local Phone Book.
3. Touch Phone Book and select Group to switch to the group phone book.
4. Touch the name of the group phone book contact you want to delete.
5. Touch Delete.
6. Touch Yes to conrm.
Change fax settings
After completing the steps in the Reference Guide that came with the printer, use the following steps to
change the initial settings or to congure other options for faxing.
Congure
the fax header
The fax header prints your name and fax number on the top of every fax you send. HP recommends that you
set up the fax header by using the HP printer software. You can also set up the fax header from the printer
control panel, as described here.
NOTE: In some countries/regions, the fax header information is a legal requirement.
42
Chapter 6Fax
To set or change the fax header
1. From the printer control panel display, touch Fax.
2. Touch Setup, and then touch Preferences.
3. Touch Fax Header.
4. Enter your personal or company name, and then touch Done.
5. Enter your fax number, and then touch Done.
Set the answer mode (Auto answer)
The answer mode determines whether the printer answers incoming calls.
● Turn on the Auto Answer setting if you want the printer to answer faxes automatically. The printer
answers all incoming calls and faxes.
● Turn o the Auto Answer setting if you want to receive faxes manually. You must be available to respond
in person to the incoming fax call or else the printer does not receive faxes.
To set the answer mode
1. From the printer control panel display, touch Fax.
2. Touch Setup, and then touch Preferences.
3. Touch Auto Answer to turn it on or o.
TIP: You may also access this feature by pressing the Fax Status button on the Dashboard.
Set the number of rings before answering
If you turn on the Auto Answer setting, you can specify how many rings occur before incoming calls are
automatically answered.
The Rings to Answer setting is important if you have an answering machine on the same phone line as the
printer, because you want the answering machine to answer the phone before the printer does. The number
of rings to answer for the printer should be greater than the number of rings to answer for the answering
machine.
For example, set your answering machine to a low number of rings and the printer to answer in the maximum
number of rings. (The maximum number of rings varies by country/region.) In this setup, the answering
machine answers the call and the printer monitors the line. If the printer detects fax tones, it receives the fax.
If the call is a voice call, the answering machine records the incoming message.
To set the number of rings before answering
1. From the printer control panel display, touch Fax.
2. Touch Setup, and then touch Preferences.
3. Touch Rings to Answer.
4. Touch to set the number of rings.
5. Touch Done.
To set or change the fax header
43
Change the answer ring pattern for distinctive ring
Many phone companies oer a distinctive ring feature that allows you to have several phone numbers on one
phone line. When you subscribe to this service, each number is assigned a dierent ring pattern. You can set
up the printer to answer incoming calls that have a specic ring pattern.
If you connect the printer to a line with distinctive ring, have your telephone company assign one ring pattern
to voice calls and another ring pattern to fax calls. HP recommends that you request double or triple rings for
a fax number. When the printer detects the specied ring pattern, it answers the call and receives the fax.
TIP: You can also use the Ring Pattern Detection feature in the printer control panel to set distinctive ring.
With this feature, the printer recognizes and records the ring pattern of an incoming call and, based on this
call, automatically determines the distinctive ring pattern assigned by your telephone company to fax calls.
If you do not have a distinctive ring service, use the default ring pattern, which is All Standard Rings.
NOTE: The printer cannot receive faxes when the main phone number is o the hook.
To change the answer ring pattern for distinctive ring
1. Ensure that the printer is set to answer fax calls automatically.
For more information, see To set the answer mode.
2. From the printer control panel display, touch Fax.
3. Touch Setup, and then select Preferences.
4. Touch Distinctive Ring.
5. Touch one ring pattern and then follow the onscreen instruction.
NOTE: If you are using a PBX phone system that has dierent ring patterns for internal and external
calls, you must call the fax number from an external number.
Set the dial type
Use this procedure to set tone-dialing or pulse-dialing mode. The factory-set default is Tone. Do not change
the setting unless you know that your phone line cannot use tone dialing.
NOTE: The pulse-dialing option is not available in all countries/regions.
To set the dial type
1. From the printer control panel display, touch Fax.
2. Touch Setup, and then touch Preferences.
3. Touch Dial Type.
4. Touch to select Tone or Pulse.
Set the redial options
If the printer was unable to send a fax because the receiving fax machine did not answer or was busy, the
printer attempts to redial based on the settings for the redial options. Use the following procedure to turn the
options on or o:
44
Chapter 6Fax
● Busy Redial: If this option is turned on, the printer redials automatically if it receives a busy signal. The
default is On.
● No Answer Redial: If this option is turned on, the printer redials automatically if the receiving fax machine
does not answer. The default is O.
● Connection Problem Redial: If this option is turned on, the printer redials automatically if there has been
a problem connecting with the receiving fax machine. Connection problem redial works only for sending
faxes from memory. The default is On.
To set the redial options
1. From the printer control panel display, touch Fax.
2. Touch Setup, and then touch Preferences.
3. Touch Auto Redial.
4. Touch Busy Redial, No Answer Redial, or Connection Problem Redial to switch it on or o.
Set the fax speed
You can set the fax speed used to communicate between your printer and other fax machines when sending
and receiving faxes.
If you use one of the following, setting the fax speed to a slower speed might be required:
● An Internet phone service
● A PBX (private branch exchange) system
● Fax on Voice over Internet Protocol (VoIP)
● An integrated services digital network (ISDN) service
If you experience problems sending and receiving faxes, try using a slower Speed. The following table
provides the available fax speed settings.
Table 6-1
Set the fax speed
Fax speed setting Fax speed
Fast v.34 (33600 bps)
Medium v.17 (14400 bps)
Slow v.29 (9600 bps)
To set the fax speed
1. From the printer control panel display, touch Fax.
2. Touch Setup, and then touch Preferences.
3. Touch Speed.
4. Touch to select an option.
To set the redial options
45
Set the fax sound volume
You can change the volume of fax sounds.
To set the fax sound volume
1. From the printer control panel display, touch Fax.
2. Touch Setup and then touch Preferences.
3. Touch Fax Volume.
4. Touch to select Soft, Loud, or O.
TIP: You may also access this feature by pressing the Fax Status button on the Dashboard.
Fax and digital phone services
Many telephone companies provide their customers with digital phone services, such as the following:
● DSL: A digital subscriber line (DSL) service through your telephone company. (DSL might be called ADSL in
your country/region.)
● PBX: A private branch exchange (PBX) phone system.
● ISDN: An integrated services digital network (ISDN) system.
● VoIP: A low-cost phone service that allows you to send and receive faxes with your printer by using the
Internet. This method is called Fax on Voice over Internet Protocol (VoIP).
For more information, see Fax on Voice over Internet Protocol.
HP printers are designed specically for use with traditional analog phone services. If you are in a digital
phone environment (such as DSL/ADSL, PBX, or ISDN), you might need to use digital-to-analog lters or
converters when setting up the printer for faxing.
NOTE: HP does not guarantee that the printer will be compatible with all digital service lines or providers,
in all digital environments, or with all digital-to-analog converters. It is always recommended that you
discuss with the telephone company directly for the correct setup options based on their line services
provided.
Fax on Voice over Internet Protocol
You might be able to subscribe to a low-cost phone service that allows you to send and receive faxes with your
printer by using the Internet. This method is called Fax on Voice over Internet Protocol (VoIP).
The following are indications you probably use a VoIP service:
● Dial a special access code along with the fax number.
46
Chapter 6Fax
● Have an IP converter box that connects to the Internet and provides analog phone ports for the fax
connection.
NOTE: You can only send and receive faxes by connecting a phone cord to the Fax port on the back of
the printer. This means that your connection to the Internet must be done either through a converter box
(which supplies regular analog phone jacks for fax connections) or your telephone company.
TIP: Support for traditional fax transmission over any Internet protocol telephone systems are often
limited. If you experience problems faxing, try using a slower fax speed or disabling the fax error-correction
mode (ECM).
If you have questions about Internet faxing, contact your Internet faxing services support department or your
local service provider for further assistance.
Use reports
You can set up the printer to print error reports and conrmation reports automatically for each fax you send
and receive. You can also manually print system reports as required; these reports provide useful system
information about the printer.
By default, the printer is set to print a report only if there is a problem sending or receiving a fax. A
conrmation message that indicates whether a fax was successfully sent appears briey on the control panel
display after each transaction.
NOTE: If the reports are not legible, you can check the toner status from the control panel or the HP
software.
NOTE: Toner alerts and indicators provide estimates for planning purposes only. When you receive an alert
on low toner, consider having a replacement cartridge available to avoid possible printing delays. You do not
need to replace the cartridges until the print quality becomes unacceptable.
Print fax
conrmation reports
You can print a conrmation report either when a fax is sent, or when any fax is sent or received. The default
setting is On (Fax Send). When turned o, a conrmation message appears briey on the control panel after
each fax is sent or received.
To enable fax
conrmation
1. From the printer control panel display, touch Fax.
2. Touch Setup.
3. Touch Reports and touch Fax Conrmation.
4. Touch to select one of the following options.
Options
Conrmation report
On (Fax Send) Prints afax conrmation report for every fax you send.
On (Fax Receive) Prints afax conrmation report for every fax you receive.
On (Fax Send and Fax
Receive)
Prints afax conrmation report for every fax you send and receive.
Use reports 47
Options Conrmation report
O Does not print a fax conrmation report when you send and receive faxes successfully.
This is the default setting.
To include an image of the fax on the report
1. From the printer control panel display, touch Fax.
2. Touch Setup.
3. Touch Reports and touch Fax Conrmation.
4. Touch On (Fax Send) or On (Fax Send and Fax Receive).
5. Touch Fax conrmation with image.
Print fax error reports
You can congure the printer so that it automatically prints areport when there is an error during
transmission or reception.
To set the printer to print fax error reports automatically
1. From the printer control panel display, touch Fax.
2. Touch Setup.
3. Touch Reports and touch Fax Error Reports.
4. Touch to select one of the following.
Fax error reports
Description
On (Fax Send) Prints whenever a transmission error occurs. This is the default
setting.
On (Fax Receive) Prints whenever areceiving error occurs.
On (Fax Send and Fax Receive) Prints whenever a fax error occurs.
O Does not print any fax error reports.
Print and view the fax log
You can print alog of faxes that have been received and sent by the printer.
To print the fax log from the printer control panel
1. From the printer control panel display, touch Fax.
2. Touch Setup, and then touch Reports.
3. Touch Print Fax Reports.
4. Touch Last 500 Transactions Fax Logs.
5. Touch Print to begin printing.
48
Chapter 6Fax
Clear the fax log
Clearing the fax log also deletes all faxes stored in memory.
To clear the fax log
1. From the printer control panel display, touch Fax.
2. Touch Setup, and then touch Tools.
3. Touch Clear Fax Logs/Memory.
Print the details of the last fax transaction
The Last Fax Transaction report prints the details of the last fax transaction to occur. Details include the fax
number, number of pages, and the fax status.
To print the Last Fax Transaction report
1. From the printer control panel display, touch Fax.
2. Touch Setup, and then touch Reports.
3. Touch Print Fax Reports.
4. Touch Last Transaction Log.
5. Touch Print to begin printing.
Print a Caller ID Report
You can print alist of Caller ID fax numbers.
To print a Caller ID History Report
1. From the printer control panel display, touch Fax.
2. Touch Setup, and then touch Reports.
3. Touch Print Fax Reports.
4. Touch Caller ID Report.
5. Touch Print to begin printing.
View the Call History
You can view a list of all the calls placed from the printer.
NOTE: You cannot print the call history.
To view the call history
1. From the printer control panel display, touch Fax.
2. Touch Send Now.
3. Touch Phone Book .
Clear the fax log
49
4. Touch Call History.
Additional fax setup
After completing all the steps in the Getting Started Guide, use the instructions in this section to complete
your fax setup. Keep your Getting Started Guide for later use.
In this section, you learn how to set up the printer so that faxing works successfully with equipment and
services you might already have on the same phone line.
TIP: You can also use the Fax Setup Wizard (Windows) to help you quickly set up some important fax
settings such as the answer mode and fax header information. You can access these tools through the HP
printer software. After you run these tools, follow the procedures in this section to complete your fax setup.
Set up faxing (parallel phone systems)
Before you begin setting up the printer for faxing, determine which kind of phone system your country/region
uses. The instructions for fax setup dier depending on whether you have aserial- or parallel-type phone
system:
● If you do not see your country/region listed in the table, you probably have aserial-type phone system. In
aserial-type phone system, the connector type on your shared telephone equipment (modems, phones,
and answering machines) does not allow aphysical connection to the Fax port on the back of the
printer. Instead, all equipment must be connected at the telephone wall jack.
NOTE: You might need to connect the phone cord to your country/region adapter.
● If your country/region is listed in the table, you probably have aparallel-type telephone system. In
aparallel-type phone system, you are able to connect shared telephone equipment to the phone line by
using the Fax port on the back of the printer.
NOTE: If you have a parallel-type phone system, HP recommends you connect a 2-wire phone cord to
the telephone wall jack.
Table 6-2
Countries/regions with aparallel-type phone system
Countries/regions Countries/regions Countries/regions Countries/regions
Argentina Australia Brazil Canada
Chile China Colombia Greece
India Indonesia Ireland Japan
Korea Latin America Malaysia Mexico
Philippines Poland Portugal Russia
Saudi Arabia Singapore Spain Taiwan
Thailand USA Venezuela Vietnam
If you are unsure which kind of telephone system you have (serial or parallel), check with your telephone
company.
50
Chapter 6Fax
Select the correct fax setup for your home or oice
To fax successfully, you need to know what types of equipment and services (if any) share the same phone
line with the printer. This is important because you might need to connect some of your existing oice
equipment directly to the printer, and you might also need to change some fax settings before you can fax
successfully.
1. Determine if your telephone system is serial or parallel.
For more information, see Set up faxing (parallel phone systems).
a. Serial-type telephone system.
b. Parallel-type telephone system—Go to step 2.
2. Select the combination of equipment and services sharing your fax line.
● DSL: Adigital subscriber line (DSL) service through your telephone company. (DSL might be called
ADSL in your country/region.)
● PBX: Aprivate branch exchange (PBX) phone system.
● ISDN: An integrated services digital network (ISDN) system.
● Distinctive ring service: Adistinctive ring service through your telephone company provides multiple
telephone numbers with dierent ring patterns.
● Voice calls: Voice calls are received at the same phone number you use for fax calls on the printer.
● Computer dial-up modem: A computer dial-up modem is on the same phone line as the printer. If
you answer Yes to any of the following questions, you are using acomputer dial-up modem:
– Do you send and receive faxes directly to and from your computer software applications
through adial-up connection?
– Do you send and receive email messages on your computer through adial-up connection?
– Do you access the Internet from your computer through adial-up connection?
● Answering machine: An answering machine that answers voice calls at the same phone number you
use for fax calls on the printer.
● Voice mail service: Avoice mail subscription through your telephone company at the same number
you use for fax calls on the printer.
3. From the following table, select the combination of equipment and services applicable to your home or
oice setting. Then look up the recommended fax setup. Step-by-step instructions are included for each
case in the sections that follow.
NOTE: If your home or oice setup is not described in this section, set up the printer as you would a regular
analog phone. Connect one end of the phone cord to your telephone wall and the other end to the Fax
port on the back of the printer.
You might need to connect the phone cord to your country/region adapter.
Table 6-3
Combination of equipment and services sharing your fax line
Recommended fax setup Combinations sharing your fax line
To set up the printer with a separate fax line Fax line
Select the correct fax setup for your home or oice 51
Table 6-3 Combination of equipment and services sharing your fax line (continued)
Recommended fax setup Combinations sharing your fax line
To set up the printer with DSL DSL
Case C: Set up the printer with aPBX phone system or an ISDN line PBX
To set up the printer with a distinctive ring service Distinctive ring service
To set up the printer with a shared voice/fax line Voice calls
To set up the printer with voice mail Voice calls and/or voice mail service
Case G: Fax line shared with computer modem (no voice calls received) Computer dial-up modem
Case H: Shared voice/fax line with computer modem Voice calls and/or computer dial-up modem
To set up the printer with a shared voice/fax line with answering machine Voice calls and/or answering machine
Case J: Shared voice/fax line with computer modem and answering
machine
Voice calls, computer dial-up modem, and/or answering
machine
To set up the printer on the same phone line as a computer with two
phone ports
Voice calls, computer dial-up modem, and/or voice mail
service
Case A: Separate fax line (no voice calls received)
If you have aseparate phone line on which you receive no voice calls, and you have no other equipment
connected on this phone line, set up the printer as described in this section.
Table 6-4
Back view of the printer
Feature Description
1 Telephone wall jack.
52 Chapter 6Fax
Table 6-4 Back view of the printer (continued)
Feature Description
2
Use a minimum 26 AWG phone cord to connect to the Fax port on the printer.
You might need to connect the phone cord to your country/region adapter.
To set up the printer with a separate fax line
1. Connect one end of the phone cord to your telephone wall jack, then connect the other end to the Fax
port on the back of the printer.
NOTE: You might need to connect the phone cord to your country/region adapter.
2. Touch Fax, Setup, and Preferences.
3. Turn on the Auto Answer setting.
4. (Optional) Change the Rings to Answer setting to the lowest setting (two rings).
5. Run afax test.
When the phone rings, the printer answers automatically after the number of rings you set in the Rings to
Answer setting. The printer begins emitting fax reception tones to the sending fax machine and receives the
fax.
Case B: Set up the printer with DSL
If you have aDSL service through your telephone company, and do not connect any equipment to the printer,
use the instructions in this section to connect aDSL lter between the telephone wall jack and the printer.
The DSL lter removes the digital signal that can interfere with the printer, so the printer can communicate
correctly with the phone line. (DSL might be called ADSL in your country/region.)
NOTE: If you have aDSL line and you do not connect the DSL lter, you cannot send and receive faxes with
the printer.
To set up the printer with a separate fax line 53
Table 6-5 Back view of the printer
Feature Description
1 Telephone wall jack.
2 DSL (or ADSL) lter and cord supplied by your DSL provider.
3
Use a minimum 26 AWG phone cord to connect to the Fax port on the printer.
You might need to connect the phone cord to your country/region adapter.
To set up the printer with DSL
1. Obtain aDSL lter from your DSL provider.
2. Connect one end of the phone cord to the DSL lter, and then connect the other end to the Fax port
on the back of the printer.
NOTE: You might need to connect the phone cord to your country/region adapter.
Get additional phone cords for this setup if needed. You can purchase phone cords from electronics
stores that sell phone accessories.
3. Connect an additional phone cord from the DSL lter to the telephone wall jack.
4. Run afax test.
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.
54
Chapter 6Fax
Case C: Set up the printer with aPBX phone system or an ISDN line
If you are using either aPBX phone system or an ISDN converter/terminal adaptor, make sure you do the
following:
● If you are using either aPBX or an ISDN converter/terminal adaptor, connect the printer to the port that is
designated for fax and phone use. Also, make sure that the terminal adaptor is set to the correct switch
type for your country/region, if possible.
NOTE: Some ISDN systems allow you to congure the ports for specic phone equipment. For
example, you might have assigned one port for telephone and Group 3 fax and another port for multiple
purposes. If you have problems when connected to the fax/phone port of your ISDN converter, try using
the port designated for multiple purposes; it might be labeled "multi-combi" or something similar.
● If you are using aPBX phone system, set the call waiting tone to "o."
NOTE: Many digital PBX systems include acall-waiting tone that is set to "on" by default. The call
waiting tone interferes with any fax transmission, and you cannot send or receive faxes with the printer.
Refer to the documentation that came with your PBX phone system for instructions on how to turn o
the call-waiting tone.
● If you are using aPBX phone system, dial the number for an outside line before dialing the fax number.
● You might need to connect the phone cord to your country/region adapter.
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.
Case D: Fax with a distinctive ring service on the same line
If you subscribe to adistinctive ring service (through your telephone company) that allows you to have
multiple phone numbers on one phone line, each with adierent ring pattern, set up the printer as described
in this section.
Case C: Set up the printer with aPBX phone system or an ISDN line 55
Table 6-6 Back view of the printer
Feature Description
1 Telephone wall jack.
2
Use a minimum 26 AWG phone cord to connect to the Fax port on the printer.
You might need to connect the phone cord to your country/region adapter.
To set up the printer with a distinctive ring service
1. Connect one end of the phone cord to your telephone wall jack, then connect the other end to the Fax
port on the back of the printer.
NOTE: You might need to connect the phone cord to your country/region adapter.
2. Touch Fax, Setup, and Preferences.
3. Turn on the Auto Answer setting.
4. Change the Distinctive Ring setting to match the pattern that the telephone company assigned to your
fax number.
NOTE: By default, the printer is set to answer all ring patterns. If you do not set the Distinctive Ring to
match the ring pattern assigned to your fax number, the printer might answer both voice calls and fax
calls or it might not answer at all.
TIP: You can also use the Ring Pattern Detection feature in the printer control panel to set distinctive
ring. With this feature, the printer recognizes and records the ring pattern of an incoming call and, based
on this call, automatically determines the distinctive ring pattern assigned by your telephone company
to fax calls. For more information, see To change the answer ring pattern for distinctive ring.
5. (Optional) Change the Rings to Answer setting to the lowest setting (two rings).
6. Run afax test.
The printer automatically answers incoming calls that have the ring pattern you selected (Distinctive Ring
setting) after the number of rings you selected (Rings to Answer setting). The printer begins emitting fax
reception tones to the sending fax machine and receives the fax.
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.
Case E: Shared voice/fax line
If you receive both voice calls and fax calls at the same phone number, and you have no other oice
equipment (or voice mail) on this phone line, set up the printer as described in this section.
56
Chapter 6Fax
Table 6-7 Back view of the printer
Feature Description
1 Telephone wall jack.
2
Use a minimum 26 AWG phone cord to connect to the Fax port on the printer.
You might need to connect the phone cord to your country/region adapter.
3 Telephone (optional).
To set up the printer with a shared voice/fax line
1. Connect one end of the phone cord to your telephone wall jack, then connect the other end to the Fax
port on the back of the printer.
NOTE: You might need to connect the phone cord to your country/region adapter.
2. Do one of the following:
● If you have aparallel-type phone system, connect aphone to the Fax port on the back of the
printer.
● If you have aserial-type phone system, you might plug your phone directly on top of the printer
cable which has awall plug attached to it.
To set up the printer with a shared voice/fax line
57
3. Now you need to decide how you want the printer to answer calls, automatically or manually:
● If you set up the printer to answer calls automatically, it answers all incoming calls and receives
faxes. The printer cannot distinguish between fax and voice calls in this case; if you suspect the call
is avoice call, you need to answer it before the printer answers the call. To set up the printer to
answer calls automatically, turn on the Auto Answer setting.
● If you set up the printer to answer faxes manually, you must be available to respond in person to
incoming fax calls or the printer cannot receive faxes. To set up the printer to answer calls manually,
turn o the Auto Answer setting.
4. Run afax test.
If you pick up the phone before the printer answers the call and hear fax tones from asending fax machine,
you need to answer the fax call manually.
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.
Case F: Shared voice/fax line with voice mail
If you receive both voice calls and fax calls at the same phone number, and you also subscribe to avoice mail
service through your telephone company, set up the printer as described in this section.
NOTE: You cannot receive faxes automatically if you have avoice mail service at the same phone number
you use for fax calls. You must receive faxes manually; this means you must be available to respond in
person to incoming fax calls. If you want to receive faxes automatically instead, contact your telephone
company to subscribe to adistinctive ring service, or to obtain aseparate phone line for faxing.
Table 6-8
Back view of the printer
Feature Description
1 Telephone wall jack.
58 Chapter 6Fax
Table 6-8 Back view of the printer (continued)
Feature Description
2
Use a minimum 26 AWG phone cord to connect to the Fax port on the printer.
You might need to connect the phone cord to your country/region adapter.
To set up the printer with voice mail
1. Connect one end of the phone cord to your telephone wall jack, then connect the other end to the Fax
port on the back of the printer.
NOTE: You might need to connect the phone cord to your country/region adapter.
2. Touch Fax, Setup, and Preferences.
3. Turn o the Auto Answer setting.
4. Run afax test.
You must be available to respond in person to incoming fax calls, or the printer cannot receive faxes. You must
initiate the manual fax before voicemail picks up the line.
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.
Case G: Fax line shared with computer modem (no voice calls received)
If you have afax line on which you receive no voice calls, and you also have acomputer modem connected on
this line, set up the printer as described in this section.
NOTE: If you have acomputer dial-up modem, your computer dial-up modem shares the phone line with
the printer. You cannot use both your modem and the printer simultaneously. For example, you cannot use
the printer for faxing while you are using your computer dial-up modem to send an email or access the
Internet.
Set up the printer with a computer dial-up modem
If you are using the same phone line for sending faxes and for acomputer dial-up modem, follow these
directions for setting up the printer.
To set up the printer with voice mail 59
Table 6-9 Back view of the printer
Feature Description
1 Telephone wall jack.
2
Use a minimum 26 AWG phone cord to connect to the Fax port on the printer.
You might need to connect the phone cord to your country/region adapter.
3 Computer with modem.
To set up the printer with a computer dial-up modem
1. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to
atelephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the Fax port
on the back of the printer.
2. Connect one end of the phone cord to your telephone wall jack, then connect the other end to the Fax
port on the back of the printer.
NOTE: You might need to connect the phone cord to your country/region adapter.
3. If your modem software is set to receive faxes to your computer automatically, turn o that setting.
NOTE: If you do not turn o the automatic fax reception setting in your modem software, the printer
cannot receive faxes.
4. Touch Fax, Setup, and Preferences.
5. Turn on the Auto Answer setting.
6. (Optional) Change the Rings to Answer setting to the lowest setting (two rings).
60
Chapter 6Fax
7. Run afax test.
When the phone rings, the printer automatically answers after the number of rings you set in the Rings to
Answer setting. The printer begins emitting fax reception tones to the sending fax machine and receives the
fax.
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.
Set up the printer with a computer DSL/ADSL modem
If you have a DSL line and use that phone line to send faxes, follow these instructions to set up your fax.
Table 6-10 Back view of the printer
Feature Description
1 Telephone wall jack.
2 Parallel splitter.
3 DSL/ADSL lter.
Connect one end of the phone cord to the Fax port on the back of the printer. Connect
the other end of the cord to the DSL/ADSL lter.
You might need to connect the phone cord to your country/region adapter.
4 Computer.
Set up the printer with a computer DSL/ADSL modem 61
Table 6-10 Back view of the printer (continued)
Feature Description
5 Computer DSL/ADSL modem.
NOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two
RJ-11 ports on the back. Do not use a2–line phone splitter, a serial splitter, or a parallel splitter which has
two RJ-11 ports on the front and a plug on the back.
Figure 6-1 Example of a parallel splitter
To set up the printer with a computer DSL/ADSL modem
1. Obtain a DSL lter from your DSL provider.
2.
Connect one end of the phone cord to the DSL lter, and then connect the other end to the Fax port
on the back of the printer.
NOTE: You might need to connect the phone cord to your country/region adapter.
3. Connect the DSL lter to the parallel splitter.
4. Connect the DSL modem to the parallel splitter.
5. Connect the parallel splitter to the wall jack.
6. Run a fax test.
When the phone rings, the printer automatically answers after the number of rings you set in the Rings to
Answer setting. The printer begins emitting fax reception tones to the sending fax machine and receives the
fax.
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.
Case H: Shared voice/fax line with computer modem
There are two dierent ways to set up the printer with your computer based on the number of phone ports on
your computer. Before you begin, check your computer to see if it has one or two phone ports.
Shared voice/fax with computer dial-up modem
If you use your phone line for both fax and telephone calls, use these instructions to set up your fax.
There are two dierent ways to set up the printer with your computer based on the number of phone ports on
your computer. Before you begin, check your computer to see if it has one or two phone ports.
NOTE: If your computer has only one phone port, you need to purchase a parallel splitter (also called a
coupler), as shown in the illustration. (A parallel splitter has one RJ-11 port on the front and two RJ-11 ports
on the back. Do not use a two-line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11
ports on the front and a plug on the back.)
62
Chapter 6Fax
Figure 6-2 Example of a parallel splitter
Table 6-11 Back view of the printer
Feature Description
1 Telephone wall jack.
2 Parallel splitter.
3
Use a minimum 26 AWG phone cord to connect to the Fax port on the printer.
4 Computer with modem.
5 Telephone.
To set up the printer on the same phone line as a computer with two phone ports
1. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a
telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the Fax port on
the back of the printer.
2. Connect a phone to the "OUT" port on the back of your computer dial-up modem.
3. Connect one end of the phone cord to your telephone wall jack, then connect the other end to the Fax
port on the back of the printer.
NOTE: You might need to connect the phone cord to your country/region adapter.
To set up the printer on the same phone line as a computer with two phone ports
63
4. If your modem software is set to receive faxes to your computer automatically, turn o that setting.
NOTE: If you do not turn o the automatic fax reception setting in your modem software, the printer
cannot receive faxes.
5. Now you need to decide how you want the printer to answer calls, automatically or manually:
● If you set up the printer to answer calls automatically, it answers all incoming calls and receives
faxes. The printer cannot distinguish between fax and voice calls in this case; if you suspect the call
is a voice call, you need to answer it before the printer answers the call. To set up the printer to
answer calls automatically, turn on the Auto Answer setting.
● If you set up the printer to answer faxes manually, you must be available to respond in person to
incoming fax calls or the printer cannot receive faxes. To set up the printer to answer calls manually,
turn o the Auto Answer setting.
6. Run a fax test.
If you pick up the phone before the printer answers the call and hear fax tones from a sending fax machine,
you need to answer the fax call manually.
If you use your phone line for voice, fax, and your computer dial-up modem, follow these directions to set up
your fax.
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.
Shared voice/fax with computer DSL/ADSL modem
Use these instructions if your computer has a DSL/ADSL modem
64 Chapter 6Fax
Table 6-12 Back view of the printer
Feature Description
1 Telephone wall jack.
2 Parallel splitter.
3 DSL/ADSL lter.
4
Use a minimum 26 AWG phone cord to connect to the Fax port on the printer.
You might need to connect the phone cord to your country/region adapter.
5 DSL/ADSL modem.
6 Computer.
7 Telephone.
NOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two
RJ-11 ports on the back. Do not use a 2–line phone splitter, a serial splitter, or a parallel splitter which has
two RJ-11 ports on the front and a plug on the back.
Figure 6-3 Example of a parallel splitter
To set up the printer with a computer DSL/ADSL modem
1. Obtain a DSL lter from your DSL provider.
NOTE: Phones in other parts of the home/oice sharing the same phone number with DSL service need
to be connected to additional DSL lters to avoid noise when making voice calls.
2. Connect one end of the phone cord to the DSL lter, and then connect the other end to the Fax port
on the back of the printer.
NOTE: You might need to connect the phone cord to your country/region adapter.
3. If you have a parallel-type phone system, connect a phone to the Fax port on the back of the printer.
4. Connect the DSL lter to the parallel splitter.
5. Connect the DSL modem to the parallel splitter.
6. Connect the parallel splitter to the wall jack.
7. Run a fax test.
When the phone rings, the printer automatically answers after the number of rings you set in the Rings to
Answer setting. The printer begins emitting fax reception tones to the sending fax machine and receives the
fax.
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.
To set up the printer with a computer DSL/ADSL modem
65
Case I: Shared voice/fax line with answering machine
This topic describes the shared voice/fax line with answering machine.
If you receive both voice calls and fax calls at the same phone number, and you also have an answering
machine that answers voice calls at this phone number, set up the printer as described in this section.
Table 6-13 Back view of the printer
Feature Description
1 Telephone wall jack.
2
Use a minimum 26 AWG phone cord to connect to the Fax port on the printer.
You might need to connect the phone cord to your country/region adapter.
3 Answering machine.
4 Telephone (optional).
To set up the printer with a shared voice/fax line with answering machine
1. Unplug your answering machine from the telephone wall jack and connect it to the Fax port on the
back of the printer.
NOTE: If you do not connect your answering machine directly to the printer, fax tones from a sending
fax machine might be recorded on your answering machine, and you might not receive faxes with the
printer.
2. Connect one end of the phone cord to your telephone wall jack, then connect the other end to the Fax
port on the back of the printer.
NOTE: You might need to connect the phone cord to your country/region adapter.
66
Chapter 6Fax
3. (Optional) If your answering machine does not have a built-in phone, for convenience you might want to
connect a phone to the back of your answering machine at the "OUT" port.
NOTE: If your answering machine does not let you connect an external phone, you can purchase and
use a parallel splitter (also known as a coupler) to connect both the answering machine and telephone to
the printer. You can use standard phone cords for these connections.
4. Touch Fax, Setup, and Preferences.
5. Turn on the Auto Answer setting.
6. Set your answering machine to answer after a low number of rings.
7. Change the Rings to Answer setting on the printer to the maximum number of rings supported by your
printer. (The maximum number of rings varies by country/region.)
8. Run a fax test.
When the phone rings, your answering machine answers after the number of rings you have set, and then
plays your recorded greeting. The printer monitors the call during this time, "listening" for fax tones. If
incoming fax tones are detected, the printer emits fax reception tones and receives the fax; if there are no fax
tones, the printer stops monitoring the line and your answering machine can record a voice message.
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.
Case J: Shared voice/fax line with computer modem and answering machine
If you receive both voice calls and fax calls at the same phone number, and you also have a computer modem
and answering machine connected on this phone line, set up the printer as described in this section.
NOTE: Since your computer dial-up modem shares the phone line with the printer, you cannot use both
your modem and the printer simultaneously. For example, you cannot use the printer for faxing while you
are using your computer dial-up modem to send an email or access the Internet.
Shared voice/fax line with computer dial-up modem and answering machine
There are two dierent ways to set up the printer with your computer based on the number of phone ports on
your computer. Before you begin, check your computer to see if it has one or two phone ports.
NOTE: If your computer has only one phone port, you need to purchase a parallel splitter (also called a
coupler), as shown in the illustration. (A parallel splitter has one RJ-11 port on the front and two RJ-11 ports
on the back. Do not use a two-line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11
ports on the front and a plug on the back.)
Figure 6-4 Example of a parallel splitter
Case J: Shared voice/fax line with computer modem and answering machine 67
Table 6-14 Back view of the printer
Feature Description
1 Telephone wall jack.
2 "IN" phone port on your computer.
3 "OUT" phone port on your computer.
4 Telephone (optional).
5 Answering machine.
6 Computer with modem.
7
Use a minimum 26 AWG phone cord to connect to the Fax port on the printer.
You might need to connect the phone cord to your country/region adapter.
To set up the printer on the same phone line as a computer with two phone ports
1. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a
telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the Fax port on
the back of the printer.
2. Unplug your answering machine from the telephone wall jack and connect it to the port labeled "OUT" on
the back of the computer (the computer dial-up modem).
68
Chapter 6Fax
3. Connect one end of the phone cord to your telephone wall jack, then connect the other end to the Fax
port on the back of the printer.
NOTE: You might need to connect the phone cord to your country/region adapter.
4. (Optional) If your answering machine does not have a built-in phone, for convenience you might want to
connect a phone to the back of your answering machine at the "OUT" port.
NOTE: If your answering machine does not let you connect an external phone, you can purchase and
use a parallel splitter (also known as a coupler) to connect both the answering machine and telephone to
the printer. You can use standard phone cords for these connections.
5. If your modem software is set to receive faxes to your computer automatically, turn o that setting.
NOTE: If you do not turn o the automatic fax reception setting in your modem software, the printer
cannot receive faxes.
6. Touch Fax, Setup, and Preferences.
7. Turn on the Auto Answer setting.
8. Set your answering machine to answer after a low number of rings.
9. Change the Rings to Answer setting on the printer to the maximum number of rings supported by the
product. (The maximum number of rings varies by country/region.)
10. Run a fax test.
When the phone rings, your answering machine answers after the number of rings you have set, and then
plays your recorded greeting. The printer monitors the call during this time, "listening" for fax tones. If
incoming fax tones are detected, the printer emits fax reception tones and receives the fax; if there are no fax
tones, the printer stops monitoring the line and your answering machine can record a voice message.
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.
To set up the printer on the same phone line as a computer with two phone ports 69
Shared voice/fax line with computer DSL/ADSL modem and answering machine
Table 6-15 Back view of the printer
Feature Description
1 Telephone wall jack.
2 Parallel splitter.
3 DSL/ADSL lter.
4
Use a minimum 26 AWG phone cord to connect to the Fax port on the printer.
You might need to connect the phone cord to your country/region adapter.
5 DSL/ADSL modem.
6 Computer.
7 Answering machine.
8 Telephone (optional).
NOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two
RJ-11 ports on the back. Do not use a 2–line phone splitter, a serial splitter, or a parallel splitter which has
two RJ-11 ports on the front and a plug on the back.
70
Chapter 6Fax
Figure 6-5 Example of a parallel splitter
To set up the printer with a computer DSL/ADSL modem
1. Obtain a DSL/ADSL lter from your DSL/ADSL provider.
NOTE: Phones in other parts of the home/oice sharing the same phone number with DSL/ADSL service
need to be connected to additional DSL/ADSL lters, to avoid noise when making voice calls.
2. Connect one end of the phone cord to the DSL/ADSL lter and then connect the other end to the Fax
port on the back of the printer.
NOTE: You might need to connect the phone cord to your country/region adapter.
3. Connect the DSL/ADSL lter to the splitter.
4.
Unplug the answering machine from the telephone wall jack, and connect it to the Fax port on the
back of the printer.
NOTE: If you do not connect your answering machine directly to the printer, fax tones from a sending
fax machine might be recorded on your answering machine, and you might not receive faxes with the
printer.
5. Connect the DSL modem to the parallel splitter.
6. Connect the parallel splitter to the wall jack.
7. Set your answering machine to answer after a low number of rings.
8. Change your Rings to Answer setting on the printer to the maximum number of rings supported by the
printer.
NOTE: The maximum number of rings varies by country/region.
9. Run a fax test.
When the phone rings, your answering machine answers after the number of rings you have set, and then play
your recorded greeting. The printer monitors the call during this time, “listening” for fax tones. If incoming fax
tones are detected, the printer emits fax reception tones and receive the fax; if there are no fax tones, the
printer stops monitoring the line and your answering machine can record a voice message.
If you use the same phone line for telephone, fax, and have a computer DSL modem, follow these instructions
to set up your fax.
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.
Case K: Shared voice/fax line with computer dial-up modem and voice mail
If you receive both voice calls and fax calls at the same phone number, use a computer dial-up modem on the
same phone line, and subscribe to a voice mail service through your telephone company, set up the printer as
described in this section.
To set up the printer with a computer DSL/ADSL modem
71
NOTE: You cannot receive faxes automatically if you have a voice mail service at the same phone number
you use for fax calls. You must receive faxes manually; this means you must be available to respond in
person to incoming fax calls. If you want to receive faxes automatically instead, contact your telephone
company to subscribe to a distinctive ring service, or to obtain a separate phone line for faxing.
Since your computer dial-up modem shares the phone line with the printer, you cannot use both your modem
and the printer simultaneously. For example, you cannot use the printer for faxing if you are using your
computer dial-up modem to send an email or access the Internet.
There are two dierent ways to set up the printer with your computer based on the number of phone ports on
your computer. Before you begin, check your computer to see if it has one or two phone ports.
● If your computer has only one phone port, you need to purchase a parallel splitter (also called a coupler),
as shown in the illustration. (A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on
the back. Do not use a two-line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11
ports on the front and a plug on the back.)
● If your computer has two phone ports, set up the printer as follows:
Table 6-16 Back view of the printer
Feature Description
1 Telephone wall jack.
2
Use a minimum 26 AWG phone cord to connect to the Fax port on the printer.
You might need to connect the phone cord to your country/region adapter.
72 Chapter 6Fax
Table 6-16 Back view of the printer (continued)
Feature Description
3 Computer with modem.
4 Telephone.
To set up the printer on the same phone line as a computer with two phone ports
1. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a
telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the Fax port on
the back of the printer.
2. Connect a phone to the "OUT" port on the back of your computer dial-up modem.
3. Connect one end of the phone cord to your telephone wall jack, then connect the other end to the Fax
port on the back of the printer.
NOTE: You might need to connect the phone cord to your country/region adapter.
4. If your modem software is set to receive faxes to your computer automatically, turn o that setting.
NOTE: If you do not turn o the automatic fax reception setting in your modem software, the printer
cannot receive faxes.
5. Touch Fax, Setup, and Preferences.
6. Turn o the Auto Answer setting.
7. Run a fax test.
You must be available to respond in person to incoming fax calls, or the printer cannot receive faxes.
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.
Test fax setup
You can test your fax setup to check the status of the printer and to make sure it is set up correctly for faxing.
Perform this test after you have completed setting up the printer for faxing. The test does the following:
● Tests the fax hardware
●
Veries the correct type of phone cord is connected to the printer
● Checks that the phone cord is plugged into the correct port
● Checks for a dial tone
● Checks for an active phone line
● Tests the status of your phone line connection
The printer prints a report with the results of the test. If the test fails, review the report for information on
how to x the problem and rerun the test.
To set up the printer on the same phone line as a computer with two phone ports
73
To test fax setup via the printer control panel
1. Set up the printer for faxing according to your home or oice setup instructions.
2. Make sure the cartridges are installed, and that full-size paper is loaded in the input tray before starting
the test.
3. From the top of the screen, touch or swipe down the tab to open the Dashboard, and then touch
Setup .
4. Touch Fax Setup.
5. Touch Tools, and then touch Run Fax Test.
The printer displays the status of the test on the display and prints a report.
6. Review the report.
● If the test passes and you are still having problems faxing, check the fax settings listed in the report
to verify the settings are correct. A blank or incorrect fax setting can cause problems faxing.
● If the test fails, review the report for more information on how to x any problems found.
74 Chapter 6Fax
Congure your printer7
This section describes how to congure your printer.
Use Web Services
The printer oers innovative, cloud-based solutions, such as print anywhere, scan-and-save to cloud, and
other services (including supplies auto replenishment).
For more information, visit the HP Smart website (admin.hpsmart.com).
NOTE: To use these cloud-based solutions, the printer must be connected to the Internet.
Set up Web Services
1. Before setting up Web Services, make sure your printer is connected to the Internet.
2. Open the EWS. See Congure the printer using the Embedded Web Server (EWS).
3. Click the Web Services tab.
4. From the left menu, click Printer Pairing under Web Services Settings.
5. Click Start Pairing to pair your printer.
6. If prompted, choose to allow the printer to check for and install printer updates.
NOTE:
● If prompted for a password, enter the PIN from a label in the printer. See Things to note when
accessing EWS.
● If prompted for proxy settings and if your network uses proxy settings, follow the on-screen
instructions to set up a proxy server. If you do not have the details, contact your network
administrator or the person who set up the network.
● If prompted for printer updates, allow the printer to continue with the update or manually check
for updates from the EWS. Open the EWS, click the Tools tab, click Printer Updates and Firmware
Updates from the left menu, and select the desired options.
7. After the printer is connected to the HP server, the printer prints an information sheet. Follow the
instructions on the information sheet to nish setting up Web Services.
Congure
your printer 75
Update the printer
HP oers periodic printer updates to improve printer performance, x issues, or protect your printer against
potential security threats.
When setting up the printer through HP Software, it prompts to update the printer to the latest rmware.
Follow the onscreen instructions and update the printer.
You can change the setting to manually check for updates from the embedded web server (EWS). In EWS, click
the Tools tab, click Printer Updates and Firmware Updates from the left menu, and select the desired options.
Dynamic Security Enabled Printers
This printer is intended to work only with cartridges that have a new or reused HP chip. A reused HP chip
enables the use of reused, remanufactured, and relled cartridges.
The printer uses dynamic security measures to block cartridges using a non-HP chip. Periodic rmware
updates delivered over the internet will maintain the eectiveness of the dynamic security measures and
block cartridges that previously worked.
Updates can improve, enhance, or extend the printer’s functionality and features, protect against security
threats, and serve other purposes, but these updates can also block cartridges using a non-HP chip from
working in the printer, including cartridges that work today. Unless you are enrolled in certain HP programs
such as Instant Ink or use other services that require automatic online rmware updates, most HP printers can
be congured to receive updates either automatically or with a notication that allows you to choose whether
to update or not. For more information on dynamic security and how to congure online rmware updates,
please go to www.hp.com/learn/ds.
Open the HP printer software (Windows)
After installing the HP printer software, depending on your operating system, do one of the following:
● Windows 10 and above: From the computer desktop, click Start, select HP from the app list, and then
select the icon with the printer name.
● Windows 7: From the computer desktop, click Start, select All Programs, click HP, click the folder for the
printer, and then select the icon with the printer name.
NOTE: Windows 7 Service Pack1 (SP1) is required to install the HP printer software.
NOTE: If you have not installed the HP printer software, visit hp.com/support to download and install the
necessary software.
Congure
the printer using the Embedded Web Server (EWS)
Use the Embedded Web Server (EWS) to manage printing functions from your computer.
● View printer status information
● Check the information and status of the toner supplies
● Receive notication of printer and supplies events
● View and change the network and the printer settings
76
Chapter 7Congure your printer
To access and use the Embedded Web Server (EWS)
You can open EWS using one of the following:
● HP Smart app
● HP printer software
● Web browser using IP address
● Web browser using Wi-Fi Direct connection
Things to note when accessing EWS
● If the web browser displays a message indicating that the website is unsafe, select the option to continue.
Accessing the website will not harm your device.
● For your security, some settings in the printer home page or EWS are password-protected.
– When accessing the EWS for the rst time, enter the PIN if prompted. This personal identication
number (PIN) is available from a label in the printer.
– Open the cartridge access door to locate the label.
– Once you have access to EWS, you can change the password from EWS.
● Depending on how the printer is connected, some features in EWS might not be available.
● EWS is not accessible beyond the network rewall.
To open EWS using HP Smart (iOS, Android, and Windows 10 and above)
1. Open HP Smart app on your computer or mobile device. See Use the HP Smart app to print, scan, and
manage.
2. From HP Smart app, select your printer, and then click or tap Advanced Settings.
To access and use the Embedded Web Server (EWS)
77
To open EWS using an IP address (Wi-Fi or Ethernet connection)
1. To nd out the IP address of the printer, touch or swipe down the tab at the top of the screen on the
control panel to open the Dashboard, and touch the Info tab.
2. Open a web browser on your device. Type the IP address (as indicated on the screen or page) in the
address bar, and then click or tap Enter on your device.
To open EWS using an IP address (Wi-Fi Direct connection)
1. Make sure your device and the printer are connected using Wi-Fi Direct. See Print without connecting to
same Wi-Fi network (Wi-Fi Direct).
2. Open a web browser, type the following IP address or hostname of the printer in the address bar, and
then click or tap Enter.
IP Address/Hostname: 192.168.223.1
To open EWS using HP Printer software (Windows 7)
NOTE: Windows 7 Service Pack1 (SP1) is required to install the HP printer software.
1. From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer,
select the icon with the printer's name, and then open HP Printer Assistant.
2. In the HP Printer Assistant, select Print tab.
3. Select Printer Home Page (EWS).
Congure
IP network settings
Use the following sections to congure the printer network settings.
If prompted for a password, enter the PIN which is available from a label in the cartridge access area. See
Things to note when accessing EWS.
View or change network settings
Use the Embedded Web Server to view or change IP conguration settings.
1. Open the EWS. See Congure the printer using the Embedded Web Server (EWS).
2. Click the Network tab to obtain network information. Change settings as needed.
Rename the printer on a network
To rename the printer on a network so that it can be uniquely identied, use the Embedded Web Server.
1. Open the EWS. See Congure the printer using the Embedded Web Server (EWS).
2. Click the Network tab.
3. From the left menu, click General.
4. Click Network Identication and change the hostname.
5. Make any necessary changes and click Apply.
78
Chapter 7Congure your printer
Manually congure IPv4 TCP/IP parameters
Use the EWS to manually set an IPv4 address, subnet mask, and default gateway.
1. Open the EWS. See Congure the printer using the Embedded Web Server (EWS).
2. Click the Network tab.
3. From the left menu, click Wired.
4. Click IPv4 Conguration and make the necessary changes.
5. Click Apply.
Assign or change the system password using the Embedded Web Server
Assign an administrator password for access to the printer and the HPEmbedded Web Server so that
unauthorized users cannot change the printer settings.
1. Open the EWS. See Congure the printer using the Embedded Web Server (EWS).
2. Click Settings tab.
3. From the left menu, click Security.
4. Click Password Settings and make the necessary changes.
5. Click Apply.
NOTE: Make note of the password and store it in a safe place.
Change energy-conservation settings
The printer includes several economic features to conserve energy and supplies.
Set the Sleep Mode time
Use the EWS to set the amount of idle time before the printer enters sleep mode.
1. Open the EWS. See Congure the printer using the Embedded Web Server (EWS).
2. Click the Settings tab.
3. From the left menu, click Power Management.
4. Click Sleep Mode and select the desired time.
5. Click Apply.
Change the printer shutdown time and settings
Use the EWS to set the amount of time before the printer shuts down.
1. Open the EWS. See Congure the printer using the Embedded Web Server (EWS).
2. Click the Settings tab.
3. From the left menu, click Power Management.
4. Click Shutdown Mode and select the desired time.
Manually
congure IPv4 TCP/IP parameters 79
5. Select or clear the option to delay the shutdown.
NOTE:
● When this option is selected the printer will not shut down unless all ports are inactive. An active
network link will prevent the printer from shutting down.
● The default shutdown time is 4 hours.
6. Click Apply.
80 Chapter 7Congure your printer
Supplies, accessories, and parts8
This section describes how to order supplies and manage accessories.
Dynamic Security Enabled Printers
This printer is intended to work only with cartridges that have a new or reused HP chip. A reused HP chip
enables the use of reused, remanufactured, and relled cartridges.
The printer uses dynamic security measures to block cartridges using a non-HP chip. Periodic rmware
updates delivered over the internet will maintain the eectiveness of the dynamic security measures and
block cartridges that previously worked.
Updates can improve, enhance, or extend the printer’s functionality and features, protect against security
threats, and serve other purposes, but these updates can also block cartridges using a non-HP chip from
working in the printer, including cartridges that work today. Unless you are enrolled in certain HP programs
such as Instant Ink or use other services that require automatic online rmware updates, most HP printers can
be congured to receive updates either automatically or with a notication that allows you to choose whether
to update or not. For more information on dynamic security and how to congure online rmware updates,
please go to www.hp.com/learn/ds.
Supplies, accessories, and parts 81
Order supplies, accessories, and parts
This topic describes how to order supplies, accessories, and parts.
Order
Table 8-1 Order
Order supplies Support sites
Order supplies and paper www.hp.com/go/suresupply
Order genuine HPparts or accessories www.hp.com/buy/parts
Order through service or support providers Contact an HP-authorized service or support provider.
Order using the HPEmbedded Web Server (EWS) To access, in a supported Web browser on the computer, enter
the printer IP address in the address/URL eld. The EWS contains
a link to the HPSureSupply Web site, which provides options for
purchasing Original HPsupplies.
NOTE: You can also order using HP Smart. For information about this app, see Use the HP Smart app to
print, scan, and manage.
Supplies and accessories
●
A: Standard-capacity black toner cartridge.
● X: High-capacity black toner cartridge.
Table 8-2
List of supplies and accessories
Cartridge name/number Part number Countries in use
HP 138A Black Original LaserJet Toner Cartridge W1380A North America, Australia, and New Zealand only
HP 138X Black Original LaserJet Toner Cartridge W1380X North America, Australia, and New Zealand only
HP 139A Black Original LaserJet Toner Cartridge W1390A Europe, Switzerland, UK, Ireland, and Israel only*
HP 139X Black Original LaserJet Toner Cartridge W1390X Europe, Switzerland, UK, Ireland, and Israel only*
HP 145A Black Original LaserJet Toner Cartridge W1450A Latin America, ISE, Asia Pacic, Africa and the Middle East
(except China, India, Australia, and New Zealand) only
HP 145X Black Original LaserJet Toner Cartridge W1450X Latin America, ISE, Asia Pacic, Africa and the Middle East
(except China, India, Australia, and New Zealand) only
HP 146A Black Original LaserJet Toner Cartridge W1460A China and India only
HP 146X Black Original LaserJet Toner Cartridge W1460X China and India only
*The product is regionalized for the regions and countries listed above. However, nothing herein must be
deemed as an authorization from HP to import products into the European Economic Area, Switzerland, and
the UK from any country outside that region.
82
Chapter 8Supplies, accessories, and parts
Congure the HP toner-cartridge-protection supply settings
Use HP Cartridge Policy and Cartridge Protection to control which cartridges are installed in the printer and
protect the cartridges that are installed from theft.
● Cartridge Policy: This feature protects the printer from counterfeit toner cartridges by allowing only
genuine HP cartridges to be used with the printer. Using genuine HP cartridges ensures the best possible
print quality. When someone installs a cartridge that is not a genuine HP cartridge, the printer control
panel displays a message that the cartridge is unauthorized and it provides information explaining how to
proceed.
● Cartridge Protection: This feature permanently associates toner cartridges with a specic printer, or eet
of printers, so they cannot be used in other printers. Protecting cartridges protects your investment.
When this feature is enabled, if someone attempts to transfer a protected cartridge from the original
printer into an unauthorized printer, that printer will not print with the protected cartridge. The printer
control panel displays a message that the cartridge is protected, and it provides information explaining
how to proceed.
CAUTION: After enabling cartridge protection for the printer, all subsequent toner cartridges installed
in the printer are automatically and permanently protected. To avoid protecting a new cartridge, disable
the feature before installing the new cartridge.
Turning the feature o does not turn o protection for cartridges that are currently installed.
Both features are o by default. Follow these procedures to enable or disable them.
Enable or disable the Cartridge Policy feature
NOTE: Enabling or disabling this feature might require entering an administrator password.
1. Open the EWS. See Congure the printer using the Embedded Web Server (EWS).
2. Click the Settings tab.
3. From the left menu, click Supplies, and then select Supply Settings.
4. Select the desired option under Cartridge Policy.
5. Click Apply.
Replace the toner cartridge
This section describes how to replace the toner cartridges.
Cartridge information
Continue printing with the current cartridge until redistributing the toner no longer yields acceptable print
quality. To redistribute the toner, remove the toner cartridge from the printer and gently rock the cartridge
back and forth about its horizontal axis. For graphical representation, see cartridge replacement instructions.
Reinsert the toner cartridge into the printer and close the cover.
Remove and replace the toner cartridge
When a toner cartridge approaches the end of useful life, you can continue printing with the current cartridge
until redistributing the toner no longer yields acceptable print quality.
Congure
the HP toner-cartridge-protection supply settings 83
1. Open the cartridge access door, and then remove the old cartridge.
2. Remove the new cartridge from the packaging. Place the used cartridge in the bag and box for recycling.
CAUTION: To prevent damage to the cartridge, hold the cartridge at each end. Do not touch the
protective cover or roller surface.
3. Grasp both sides of the cartridge and gently rock the cartridge to distribute the toner evenly inside the
cartridge.
4. Remove the cover from the cartridge.
84 Chapter 8Supplies, accessories, and parts
5. Insert the cartridge in the product, and then close the cartridge access door.
CAUTION: If toner gets on your clothing, wipe it o with a dry cloth and wash the clothing in cold water.
Hot water sets toner into the fabric.
Remove and replace the toner cartridge 85
Solve problems9
This section suggests solutions to common problems.
You can also get help from the HP Smart app. HP Smart provides alerts for printer issues (jams and
other problems), links to help content, and options to contact support for additional assistance. For more
information, see Use the HP Smart app to print, scan, and manage.
If the suggestions do not solve the problems, try getting help using one of the support services, see HP
support.
HP support
For the latest product updates and support information, visit hp.com/support and nd your printer. HP online
support provides a variety of options for help with your printer:
● Get software and drivers: Download software, drivers, and rmware you need for the printer.
● Ask the community: Join the community forums to nd solutions, ask questions, and share tips.
● HP Diagnostic Tools: Use HP online tools to detect your printer and nd recommended solutions.
Contact HP
If you need help from an HP technical support representative to solve a problem, visit hp.com/support. The
following contact options are available at no cost for in-warranty customers (HP agent-assisted support for
out-of-warranty customers may require a fee):
● Chat with an HP support agent or the HP Virtual Agent online.
● Call an HP support agent.
When contacting HP support, be prepared to provide the following information:
● Product name (located on the printer)
● Product number (located on a label inside the printer)
● Serial number (located on a label inside the printer)
Register printer
By taking just a few minutes to register, you can enjoy quicker service, more eicient support, and product
support alerts. If you did not register your printer while installing the software, you can register now at
www.register.hp.com
Additional warranty options
Extended service plans are available for the printer at additional costs. Visit hp.com/support, select your
country/region and language, nd your printer, and then explore the extended warranty options available for
your printer.
86
Chapter 9Solve problems
Additional information
Go to hp.com/support. Select your country/region. Enter the product name, and then select Search.
Instructions are available for performing various tasks, such as the following:
● Troubleshooting your printer
● Printing from various applications, and from various devices
● Obtaining support
You will nd documents, videos, and many other resources to help you get the most from your printer.
Print printer reports
This topic describes how to print reports through the EWS and the printer control panel.
To print a report from the printer control panel
1. On the Home screen of the printer display, touch Setup .
2. Scroll down and touch Reports.
3. Scroll down and select the desired report to print.
To print a report from the EWS
1. Open the EWS. See Congure the printer using the Embedded Web Server (EWS).
2. Click the Tools tab.
3. From the left menu, click Reports.
4. Click Printer Reports to print the desired report.
Printer reports
Table 9-1 Printer reports
Printer report Description How to print
Printer Status
Report
Printer Status Report includes the current printer
information, Supplies status and some recent events.
It also helps to troubleshoot problems with the printer.
See To print a report from the printer control panel
Network
Conguration
Page (wireless
models)
Conguration report shows the IP settings, Ports/
Services status, a list of Wi-Fi networks in range of
the printer. It also includes details for Wi-Fi Direct
including SSID name, IP address, Wi-Fi Direct Printing
on/o status, Wi-Fi Direct Printing security on/o status,
and security pass code.
See To print a report from the printer control panel
Wireless Test
Report
(wireless
models)
Wireless Network Test Report contains diagnostic
information, typically used as a troubleshooting aid for
the users. The report consists of connection problems
that exists between the printer radio/STA and the home
network’s Wi-Fi router.
See To print a report from the printer control panel
Additional information 87
Table 9-1 Printer reports (continued)
Printer report Description How to print
Web Access
Test Report
Print the web access report to help identify internet
connectivity issues which can aect Web Services.
See To print a report from the printer control panel
Web Service
Information
Page
Depending on the Web Services status, Web Services
Reports provide dierent instructions to help you turn
on Web Services, set up Web Services, x connection
issues, and more.
1. Open the EWS. See Congure the printer using the
Embedded Web Server (EWS).
2. Click the Web Services tab.
3. From the left menu, click Web Services Settings.
4. Click the Print Info Page to print the information
page.
Adjust
Alignment Test
Page
The printer prints an alignment page. 1. Open the EWS. See Congure the printer using the
Embedded Web Server (EWS).
2. Click the Settings tab.
3. From the left menu, click Preferences.
4. Click Image Registration and make the necessary
changes.
5. Click Apply.
Restore original factory defaults and settings
This topic describes how to restore original factory defaults and settings. Following are some of the scenarios
under which you may want to restore to original factory default settings.
● If you disable some functions or change some settings and want to change them back, you can restore
the printer to the original factory settings or network settings.
● If you have made changes to the printer or network settings, you can restore the printer to the original
factory settings or network settings.
● If more than two hours have passed since you rst turned on the printer and you have not set up the
printer wirelessly, place the printer in network setup mode by restoring the printer network settings. The
setup mode lasts for two hours.
You can also troubleshoot network connection issues by restoring the printer network settings. If you restore
the printer network settings, you need to reconnect the printer to the network.
To restore printer default settings using EWS
1. Open the EWS. See Congure the printer using the Embedded Web Server (EWS).
2. Click the Settings tab.
3. From the left menu, click Restore Defaults.
4. Select the option to restore factory defaults.
5. Click the button to restore the settings.
The printer automatically restarts.
88
Chapter 9Solve problems
To restore network default settings using EWS
1. Open the EWS. See Congure the printer using the Embedded Web Server (EWS).
2. Click the Settings tab.
3. From the left menu, click Restore Defaults.
4. Select the option to restore network settings.
5. Click the button to restore the settings.
The printer automatically restarts.
To restore the printer default settings from the printer control panel
1. On the Home screen of the printer display, touch or swipe down the tab at the top of the screen to
open the Dashboard, and then touch Setup .
2. Touch Printer Maintenance.
3. Touch Restore.
4. Select the desired option or settings to restore.
A message appears stating that the settings will be restored.
5. Touch the button to restore or continue.
To restore the printer network settings from the printer control panel
1. On the Home screen of the printer display, touch or swipe down the tab at the top of the screen to
open the Dashboard, and then touch Setup .
2. Touch Network Setup.
3. Touch Restore Network Settings, and then follow the onscreen instructions.
NOTE:
● You can print the network conguration page and verify that the network settings have been reset.
● When you reset the printer network settings, previously congured network settings (such as the
link speed or IP address) are removed.
The IP address is set back to the Automatic mode.
● You can visit hp.com/support for information and utilities that can help you correct many common
printer problems.
● (Windows) Run the HP Print and Scan Doctor to diagnose and automatically x printing issues. The
application is only available in some languages.
Cartridge low
This topic describes how to manage the cartridges at low and very low settings.
To restore network default settings using EWS
89
Cartridge is low
Actual cartridge life remaining may vary. Consider having a replacement available to install when print quality
is no longer acceptable. The cartridge does not need to be replaced now.
Continue printing with the current cartridge until redistributing the toner no longer yields acceptable print
quality. To redistribute the toner, remove the toner cartridge from the printer and gently rock the cartridge
back and forth about its horizontal axis. For graphical representation, see cartridge replacement instructions.
Reinsert the toner cartridge into the printer and close the cover.
Cartridge is very low
Actual cartridge life remaining may vary. Consider having a replacement available to install when print quality
is no longer acceptable. The cartridge does not need to be replaced now unless the print quality is no longer
acceptable.
Once an HP toner cartridge has reached Very Low, HP’s Premium Protection Warranty on that toner cartridge
has ended.
Change the “Very Low” settings
To change printer supplies settings using EWS
You can change the way the printer reacts when supplies reach the Very Low state. You do not have to
re-establish these settings when you install a new toner cartridge.
1. Open the EWS. See Congure the printer using the Embedded Web Server (EWS).
2. Click the Settings tab.
3. From the left menu, click Supplies.
4. Click Supply Settings and select the desired options.
5. Click Apply.
Order supplies
Table 9-2 Order supplies
Order HP Support
Order supplies and paper www.hp.com/go/suresupply
Order through service or support providers Contact an HP-authorized service or support provider.
Order using the HPEmbedded Web Server (EWS) To access, in a supported on your computer, enter the printer IP address
in the address/URL eld. The EWS contains a link to the HPSureSupply
website, which provides options for purchasing Original HP supplies.
Paper misfeeds and pickup error
This topic describes how to troubleshoot the paper misfeed issues.
The printer does not pick up paper
If the printer does not pick up paper from the input tray, try these solutions.
90
Chapter 9Solve problems
1. Open the printer and remove any jammed sheets of paper.
2. Load the tray with the correct size of paper for your job.
3. Make sure the paper size and type are set correctly.
4. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to
the appropriate indentation in the tray.
NOTE: If the problem persists, visit hp.com/support and nd your printer to learn more about solving paper
problems.
The printer picks up multiple sheets of paper
If the printer picks up multiple sheets of paper from the input tray, try these solutions.
1. Remove the stack of paper from the input tray and rotate it 180 degrees and ip it over. Return the stack
of paper to the input tray.
2. Use only paper that meets HP specications for this product.
3. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a dierent package.
4. Make sure the input tray is not overlled. If it is, remove the entire stack of paper from the tray, straighten
the stack, and then return some of the paper to the input tray.
5. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to
the appropriate indentation in the tray.
6. Make sure the printing environment is within recommended specications.
The printer picks up paper in a crossed manner
If the printer picks up sheets in a crossed or slightly tilted manner, try these solutions.
1. Pull the input tray out completely.
2. Adjust both the left and right guides using your ngers and ensure that paper is evenly touching the end
of the input tray.
3. Insert the input tray back into position.
Clear paper jams
This topic helps you troubleshoot jams and paper-feed issues.
Introduction
The following information includes instructions for clearing paper jams from the printer.
Before you begin
CAUTION:
● Jams can occur in more than one location.
● Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused by
sharp objects will not be covered by the warranty.
The printer picks up multiple sheets of paper
91
● When removing jammed media, pull the jammed media straight away from the product. Pulling jammed
media out of the product at an angle can damage the product.
● Use both hands to remove jammed paper to avoid tearing the paper.
Jam locations
Jams can occur at the following locations in the product.
Table 9-3 Jam locations
Feature Description
1 Cartridge access area
2 Input tray
3 Document feeder
4 Rear access door
Frequent or recurring paper jams?
Follow these steps to solve problems with frequent paper jams. If the rst step does not resolve the problem,
continue with the next step until you have resolved the problem.
1. If paper has jammed in the printer, clear the jam and then print a test page to test the printer.
2. Check that the tray is congured for the correct paper size and type.
a. Open the EWS. See Congure the printer using the Embedded Web Server (EWS).
b. Click the Settings tab.
c. From the left menu, click Preferences.
d. Click Tray and Paper Management and check the settings.
3. Turn the printer o, wait 30 seconds, and then turn it on again.
92
Chapter 9Solve problems
4. Print a cleaning page to remove excess toner from inside the printer.
5. Print a test page to test the printer.
If none of these steps resolves the problem, the printer might need service. Contact support.
Clear jams from the input tray
1. Remove the input tray.
Pull out the tray fully, and if needed, slightly tilt or lift the tray to remove it from the printer.
2. Check the input tray area underneath the printer. Remove the jammed paper.
Clear jams from the input tray 93
3. Re-insert the input tray back until it snaps into place.
Clear jams from the cartridge access area
1. Open the cartridge access door.
NOTE: Depending on where the jam is located, some of the following steps might not be necessary.
94 Chapter 9Solve problems
2. Before removing the cartridge, remove any jammed paper in the output tray area. If you can see the
jammed paper, carefully grasp the jammed paper, and slowly pull it out of the output tray area.
3. Release the lever and pull out the jammed paper.
Clear jams from the cartridge access area 95
4. Remove the toner cartridge and pull out any jammed paper.
5. Reinstall the toner cartridge, lock the lever, and then close the cartridge access door.
96 Chapter 9Solve problems
Clear jams in the document feeder
1. Open the document feeder cover.
2. Remove any jammed paper. Use both hands to remove jammed paper to avoid tearing the paper.
Clear jams in the document feeder 97
3. Close the document feeder cover.
Clear jams from the rear of the printer
1. Open the rear access door.
98 Chapter 9Solve problems
2. If you can see the jammed paper, carefully grasp the jammed paper, and then slowly pull it out of the
printer.
3. Close the rear access door.
Improve print quality
This topic helps you troubleshoot print quality issues.
Introduction
The following information provides troubleshooting steps to resolve print-quality problems, including the
following problems:
● Smears
● Fuzzy print
● Dark print
● Light print
● Streaks
Improve print quality
99
● Missing toner
● Scattered dots of toner
● Loose toner
● Skewed images
To resolve these or other print-quality problems, try the following solutions in the order presented.
For information about resolving specic image defects, see Resolving print quality problems.
Print from a dierent software program
Try printing from a dierent software program. If the page prints correctly, the problem is with the software
program from which you were printing.
If the page does not print correctly, try updating the printer and print again. See Update the printer.
Check the paper-type setting for the print job
Check the paper type setting when printing from a software program and the printed pages have smears,
fuzzy or dark print, curled paper, scattered dots of toner, loose toner, or small areas of missing toner.
Check the paper type setting on the printer
Verify that the tray is loaded with the correct type of paper.
Check the paper type setting (Windows)
1. From the software program, select the Print option.
2. Select the printer, and then click the Set Preferences button.
3. Check the paper settings.
Check the paper type setting (OS X)
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the printer.
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then
click the Finishing menu.
4. Select a type from the Media Type drop-down list.
Check toner-cartridge status
Print quality problems can occur when using a toner cartridge that is at its estimated end of life. The
conguration report indicates when a supply level is very low.
Once an HP toner cartridge has reached Very Low, HP’s Premium Protection Warranty on that toner cartridge
has ended.
The toner cartridge does not need to be replaced now unless the print quality is no longer acceptable.
Consider having a replacement available to install when print quality is no longer acceptable.
100
Chapter 9Solve problems
The information page provides information about the printer, its connectivity, supplies status, and
replacement cartridge number.
1. Check the supplies status from the EWS or the printer control panel. From the printer control panel,
touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch Toner.
Open EWS, see Congure the printer using the Embedded Web Server (EWS).
2. Check to see if you are using a genuine HP cartridge.
A genuine HP toner cartridge has “HP” on it or has the HP logo on it. For more information on identifying
HP cartridges go to www.hp.com/go/learnaboutsupplies
Print a cleaning page
During the printing process paper, toner, and dust particles can accumulate inside the printer and can cause
print-quality issues such as toner specks or spatter, smears, streaks, lines, or repeating marks.
Use the following procedure to print a cleaning page from EWS.
1. Open the EWS. See Congure the printer using the Embedded Web Server (EWS).
2. Click the Tools tab.
3. From the left menu, click Utilities and select Print Quality Toolbox.
4. In the Clean the Fuser area, click Start to begin the cleaning process.
Visually inspect the toner cartridge
Follow these steps to inspect the toner cartridge.
1. Remove the toner cartridge from the printer and verify that the sealing tape has been removed.
2. Check the memory chip for damage.
3. If you see any damage on the toner cartridge, replace the toner cartridge.
4. Reinstall the toner cartridge and print a few pages to see if the problem is resolved.
Check paper and the printing environment
This topic describes how to troubleshoot the paper quality issues and the printing environment.
Step one: Use paper that meets HP
specications
Some print-quality problems arise from using paper that does not meet HP specications.
● Always use a paper type and weight that this printer supports.
● Use paper that is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids,
staples, and curled or bent edges.
● Use paper that has not been previously printed on.
● Use paper that does not contain metallic material, such as glitter.
● Use paper that is designed for use in laser printers. Do not use paper that is designed only for use in Inkjet
printers.
● Use paper that is not too rough. Using smoother paper generally results in better print quality.
Print a cleaning page
101
Step two: Check the environment
The environment can directly aect print quality and is a common cause for print-quality or paper-feeding
issues. Try the following solutions:
● Move the printer away from drafty locations, such as open windows or doors, or air-conditioning vents.
● Make sure the printer is not exposed to temperatures or humidity outside of printer specications.
● Do not place the printer in a conned space, such as a cabinet.
● Place the printer on a sturdy, level surface.
● Remove anything that is blocking the vents on the printer. The printer requires good air ow on all sides,
including the top.
● Protect the printer from airborne debris, dust, steam, grease, or other elements that can leave residue
inside the printer.
Adjust Print Density
Complete the following steps to adjust the print density.
1. Open the EWS. See Congure the printer using the Embedded Web Server (EWS).
2. Click the Settings tab.
3. From the left menu, click Preferences.
4. Click General Printer Settings, and then click Advanced.
5. Make the necessary changes under Print Density, and then click Apply.
Resolving print quality problems
This topic describes how to troubleshoot the image defect issues.
Introduction
The following information provides troubleshooting steps for solving image defect issues, including the
following defects:
● Light print
● Gray background or dark print
● Blank pages
● Black pages
● Dark or light bands
● Dark or light streaks
● Missing toner
● Skewed images
● Colors that do not align
102
Chapter 9Solve problems
● Curled paper
Troubleshoot print quality problems
Table 9-4 Image defects table quick reference
Image defects Image defects Image defects
Table 9-5Light print Table 9-6Gray background or dark print Table 9-7Blank page — No print
Table 9-8Black page Table 9-9Banding defects Table 9-10Streak defects
Table 9-11Fixing/fuser defects Table 9-12Image placement defects Table 9-13Output defects
Image defects, no matter the cause, can often be resolved using the same steps. Use the following steps as a
starting point for solving image defect issues.
Troubleshoot print quality problems
103
1. Reprint the document. Print quality defects can be intermittent in nature or can go away completely with
continued printing.
2. Check the condition of the cartridge. If a cartridge is in a Very Low state (it has passed the rated life),
replace the cartridge.
3. Make sure that the driver and tray print mode settings match the media that is loaded in the tray. Try
using a dierent ream of media or a dierent tray. Try using a dierent print mode.
4. Make sure that the printer is within the supported operating temperature/humidity range.
5. Make sure that the paper type, size, and weight are supported by the printer. For a list of the supported
paper sizes and types for the printer, visit hp.com/support and nd your printer.
NOTE: The term “fusing” refers to the part of the printing process where toner is aixed to paper.
The following examples depict letter-size paper that has passed through the printer short-edge rst.
Table 9-5 Light print
Description Sample Possible solutions
Light print:
The printed content on the entire page is
light or faded.
1. Reprint the document.
2. Remove the cartridge, and then
shake it to redistribute the toner.
3. Make sure that the cartridge is
installed correctly.
4. Check the supplies status from the
EWS or the printer control panel.
From the printer control panel, touch
or swipe down the tab at
the top of the screen to open the
Dashboard, and then touch Toner.
Open EWS. See
Congure the printer
using the Embedded Web Server
(EWS).
5. Replace the toner cartridge.
6. Visit hp.com/support if the problem
persists.
104 Chapter 9Solve problems
Table 9-6 Gray background or dark print
Description Sample Possible solutions
Gray background or dark print:
The image or text is darker than expected.
1. Make sure that the paper in the trays
has not already been run through the
printer.
2. Use a dierent paper type.
3. Reprint the document.
4. Mono models only: From the printer
EWS, go to the Adjust Toner Density
menu, and then adjust the toner
density to a lower level.
5. Make sure that the printer is within
the supported operating temperature
and humidity range.
6. Replace the toner cartridge.
7. Visit hp.com/support if the problem
persists.
Table 9-7 Blank page — No print
Description Sample Possible solutions
Blank page — No print:
The page is completely blank and contains
no printed content.
1. Make sure that the cartridge is
genuine HP cartridges.
2. Make sure that the cartridge is
installed correctly.
3. Print with a dierent cartridge.
4. Check the paper type in the paper
tray and adjust the printer settings to
match. If necessary, select a lighter
paper type.
5. Visit hp.com/support if the problem
persists.
Troubleshoot print quality problems 105
Table 9-8 Black page
Description Sample Possible solutions
Black page:
The entire printed page is black.
1. Visually inspect the toner cartridge to
check for damage.
2. Make sure that the cartridge is
installed correctly.
3. Replace the toner cartridge.
4. Visit hp.com/support if the problem
persists.
Table 9-9 Banding defects
Description Sample Possible solutions
Repetitive wide-pitch banding and Impulse
bands:
Dark or light lines which repeat down the
length of the page. They might be sharp or
soft in nature. The defect displays only in
areas of ll, not in text or sections with no
printed content.
1. Reprint the document.
2. Replace the toner cartridge.
3. Use a dierent paper type.
4. Visit hp.com/support if the problem
persists.
Table 9-10 Streak defects
Description Sample Possible solutions
Light vertical streaks:
Light streaks that usually span the length
of the page. The defect displays only in
areas of ll, not in text or sections with no
printed content.
1. Reprint the document.
2. Remove the cartridge, and then
shake it to redistribute the toner.
3. Visit hp.com/support if the problem
persists.
NOTE: Both light and dark vertical
streaks can occur when the printing
environment is outside the specied range
for temperature or humidity. Refer to your
printer's environmental
specications for
allowable temperature and humidity
levels.
106 Chapter 9Solve problems
Table 9-10 Streak defects (continued)
Description Sample Possible solutions
Dark vertical streaks and ITB cleaning
streaks:
Dark lines which occur down the length of
the page. The defect might occur anywhere
on the page, in areas of ll or in sections
with no printed content.
1. Reprint the document.
2. Remove the cartridge, and then
shake it to redistribute the toner.
3. Print a cleaning page.
4. Check the toner level in the cartridge.
See Congure the printer using the
Embedded Web Server (EWS).
5. Visit hp.com/support if the problem
persists.
Table 9-11 Fixing/fuser defects
Description Fixing/fuser Possible solutions
Hot fuser oset (shadow):
Slight shadows, or osets, of the image
repeated down the page. The repeated
image might fade with each recurrence.
1. Reprint the document.
2. Check the paper type in the paper
tray and adjust the printer settings to
match. If necessary, select a lighter
paper type.
3. Visit hp.com/support if the problem
persists.
Poor fusing:
Toner rubs o along either edge of page.
This defect is more common at the edges
of high-coverage jobs and on light media
types but can occur anywhere on the page.
1. Reprint the document.
2. Check the paper type in the paper
tray and adjust the printer settings to
match. If necessary, select a heavier
paper type.
3. Visit hp.com/support if the problem
persists.
Troubleshoot print quality problems 107
Table 9-12 Image placement defects
Description Sample Possible solutions
Margins and skew:
The image is not centered or is skewed
on the page. The defect occurs when the
paper is not positioned properly as it is
pulled from the tray and moves through
the paper path.
1. Reprint the document.
2. Remove the paper and then reload
the tray. Make sure that all the paper
edges are even on all sides.
3. Make sure that the top of the paper
stack is below the tray full indicator.
Do not overll the tray.
4. Make sure that the paper guides are
adjusted to the correct size for the
paper. Do not adjust the paper guides
tightly against the paper stack.
Adjust them to the indentations or
markings in the tray.
5. Visit hp.com/support if the problem
persists.
Table 9-13 Output defects
Description Sample Possible solutions
Output curl:
Printed paper has curled edges. The curled
edge can be along the short or long side of
the paper. Two types of curl are possible:
● Positive curl: The paper curls toward
the printed side. The defect occurs
in dry environments or when printing
high coverage pages.
● Negative curl: The paper curls
away from the printed side. The
defect occurs in high-humidity
environments or when printing low
coverage pages.
1. Reprint the document.
2. Positive curl: From the printer EWS,
select a heavier paper type. The
heavier paper type creates a higher
temperature for printing.
Negative curl: From the printer EWS,
select a lighter paper type. The
lighter paper type creates a lower
temperature for printing. Try storing
the paper in a dry environment prior
or use freshly opened paper.
3. Print in duplex mode.
4. Visit hp.com/support if the problem
persists.
108 Chapter 9Solve problems
Table 9-13 Output defects (continued)
Description Sample Possible solutions
Output stacking:
The paper does not stack well in the output
tray. The stack might be uneven, skewed,
or the pages might be pushed out of
the tray and onto the oor. Any of the
following conditions can cause this defect:
● Extreme paper curl
● The paper in the tray is wrinkled or
deformed
● The paper is a non-standard paper
type, such as envelopes
● The output tray is too full
1. Reprint the document.
2. Extend the output bin extension.
3. If the defect is caused by
extreme paper curl, complete the
troubleshooting steps for Output
curl.
4. Use a dierent paper type.
5. Use freshly opened paper.
6. Remove the paper from the output
tray before the tray gets too full.
7. Visit hp.com/support if the problem
persists.
Fax issues
Run the fax test report
rst to see if there is a problem with your fax setup. If the test passes and you are still
having problems faxing, check the fax settings listed in the report to verify that the settings are correct.
Run the fax test
You can test your fax setup to check the status of the printer and to make sure it is set up correctly for faxing.
Perform this test only after you have completed fax setup on the printer. The test does the following:
● Tests the fax hardware
● Veries that the correct type of phone cord is connected to the printer
● Checks that the phone cord is plugged into the correct port
● Checks for a dial tone
● Tests the status of your phone line connection
● Checks for an active phone line
To test fax setup via the printer control panel
1. Set up the printer for faxing according to your home or oice setup instructions.
2. Make sure the cartridges are installed and that full-size paper is loaded in the input tray before starting
the test.
3. On the Fax screen, ick to the right and touch Setup, touch Setup Wizard, and then follow the onscreen
instructions.
The printer displays the status of the test on the display and prints a report.
Fax issues
109
4. Review the report.
● If the fax test failed, review the solutions below.
● If the fax test passed and you are still having problems faxing, verify that the fax settings listed in
the report are correct. You can also use HP's online troubleshooting wizard.
What to do if the fax test failed
If you ran afax test and the test failed, review the report for basic information about the error. For more
detailed information, check the report to see which part of the test failed, and then review the appropriate
topic in this section for solutions to try.
The "Fax Hardware Test" failed
●
Turn the printer o by pressing the Power button located on the front left side of the printer and then
unplug the power cord from the back of the printer. After afew seconds, plug the power cord in again, and
then turn the power on. Run the test again. If the test fails again, continue reviewing the troubleshooting
information in this section.
● Try to send or receive atest fax. If you can send or receive afax successfully, there might not be
aproblem.
● If you are running the test from the Fax Setup Wizard (Windows), make sure the printer is not busy
completing another task, such as receiving afax or making acopy. Check the display for amessage
indicating that the printer is busy. If it is busy, wait until it is nished and in the idle state before running
the test.
● If you are using aphone splitter, this can cause faxing problems. (A splitter is atwo-cord connector that
plugs into atelephone wall jack.) Try removing the splitter and connecting the printer directly to the
telephone wall jack.
After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready for
faxing. If the Fax Hardware Test continues to fail and you experience problems faxing, contact HP support. Go
to hp.com/support. This website provides information and utilities that can help you correct many common
printer problems. If prompted, select your country/region, and then click All HP Contacts for information on
calling for technical support.
The "Fax Connected to Active Telephone Wall Jack" test failed
● Check the connection between the telephone wall jack and the printer to make sure the phone cord is
secure.
● Connect one end of the phone cord to your telephone wall jack, then connect the other end to the Fax
port
on the back of the printer.
● If you are using aphone splitter, this can cause faxing problems. (A splitter is atwo-cord connector that
plugs into atelephone wall jack.) Try removing the splitter and connecting the printer directly to the
telephone wall jack.
● Try connecting aworking phone and phone cord to the telephone wall jack that you are using for the
printer and check for adial tone. If you do not hear adial tone, contact your telephone company and have
them check the line.
● Try to send or receive atest fax. If you can send or receive afax successfully, there might not be
aproblem.
110
Chapter 9Solve problems
After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready for
faxing.
The "Phone Cord Connected to Correct Port on Fax" test failed
If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs
into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the telephone wall
jack.
Plug the phone cord into the correct port
1. Connect one end of the phone cord to your telephone wall jack, then connect the other end to the Fax
port on the back of the printer.
NOTE: If you use the Fax port to connect to the telephone wall jack, you cannot send or receive
faxes. The Fax port should only be used to connect other equipment, such as an answering machine.
Table 9-14 Back view of the printer
Feature Description
1 Telephone wall jack.
2
Use a minimum 26 AWG phone cord to connect to the Fax port on the printer.
2. After you have connected the phone cord to the Fax port , run the fax test again to make sure it
passes and the printer is ready for faxing.
3. Try to send or receive atest fax.
The "Phone Cord Connected to Correct Port on Fax" test failed
111
The "Using Correct Type of Phone Cord with Fax" test failed
● Connect one end of the phone cord to your telephone wall jack, then connect the other end to the Fax
port on the back of the printer.
Table 9-15 Back view of the printer
Feature Description
1 Telephone wall jack.
2
Use a minimum 26 AWG phone cord to connect to the Fax port on the printer.
● Check the connection between the telephone wall jack and the printer to make sure the phone cord is
secure.
● If you are using aphone splitter, this can cause faxing problems. (A splitter is atwo-cord connector that
plugs into atelephone wall jack.) Try removing the splitter and connecting the printer directly to the
telephone wall jack.
The "Dial Tone Detection" test failed
● Other equipment, which uses the same phone line as the printer, might be causing the test to fail. To nd
out if other equipment is causing aproblem, disconnect everything from the phone line, and then run the
test again. If the Dial Tone Detection Test passes without the other equipment, then one or more pieces of
the equipment is causing problems; try adding them back one at atime and rerunning the test each time,
until you identify which piece of equipment is causing the problem.
● Try connecting aworking phone and phone cord to the telephone wall jack that you are using for the
printer and check for adial tone. If you do not hear adial tone, contact your telephone company and have
them check the line.
112
Chapter 9Solve problems
● Connect one end of the phone cord to your telephone wall jack, then connect the other end to the Fax
port on the back of the printer.
● If you are using aphone splitter, this can cause faxing problems. (A splitter is atwo-cord connector that
plugs into atelephone wall jack.) Try removing the splitter and connecting the printer directly to the
telephone wall jack.
● If your telephone system is not using astandard dial tone, such as some private branch exchange (PBX)
systems, this might cause the test to fail. This does not cause aproblem sending or receiving faxes. Try
sending or receiving atest fax.
● Check to make sure the country/region setting is set appropriately for your country/region. If the country/
region setting is not set or is set incorrectly, the test might fail and you might have problems sending and
receiving faxes.
● Make sure you connect the printer to an analog phone line or you cannot send or receive faxes. To check
if your phone line is digital, connect aregular analog phone to the line and listen for adial tone. If you
do not hear anormal sounding dial tone, it might be aphone line set up for digital phones. Connect the
printer to an analog phone line and try sending or receiving afax.
After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready for
faxing. If the Dial Tone Detection test continues to fail, contact your telephone company and have them check
the phone line.
The "Fax Line Condition" test failed
● Make sure you connect the printer to an analog phone line or you cannot send or receive faxes. To check
if your phone line is digital, connect aregular analog phone to the line and listen for adial tone. If you
do not hear anormal sounding dial tone, it might be aphone line set up for digital phones. Connect the
printer to an analog phone line and try sending or receiving afax.
● Check the connection between the telephone wall jack and the printer to make sure the phone cord is
secure.
● Connect one end of the phone cord to your telephone wall jack, then connect the other end to the Fax
port
on the back of the printer.
● Other equipment, which uses the same phone line as the printer, might be causing the test to fail. To nd
out if other equipment is causing aproblem, disconnect everything from the phone line, and then run the
test again.
– If the Fax Line Condition Test passes without the other equipment, then one or more pieces of the
equipment is causing problems; try adding them back one at atime and rerunning the test each time,
until you identify which piece of equipment is causing the problem.
– If the Fax Line Condition Test fails without the other equipment, connect the printer to aworking
phone line and continue reviewing the troubleshooting information in this section.
● If you are using aphone splitter, this can cause faxing problems. (A splitter is atwo-cord connector that
plugs into atelephone wall jack.) Try removing the splitter and connecting the printer directly to the
telephone wall jack.
After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready
for faxing. If the Fax Line Condition test continues to fail and you experience problems faxing, contact your
telephone company and have them check the phone line.
The "Fax Line Condition" test failed
113
Troubleshoot fax problems
What kind of fax problem are you having?
The display always shows Phone O Hook
● HP recommends using a 2-wire phone cord.
● Other equipment that uses the same phone line as the printer might be in use. Make sure extension
phones (phones on the same phone line, but not connected to the printer) or other equipment are not in
use or o the hook. For example, you cannot use the printer for faxing if an extension phone is o the
hook, or if you are using acomputer dial-up modem to send email or access the Internet.
The printer is having problems sending and receiving faxes
● Make sure the printer is turned on. Look at the display on the printer. If the display is blank and the Power
button
light is not lit, the printer is turned o. Make sure the power cord is rmly connected to the
printer and plugged into apower outlet. Press the Power button to turn on the printer.
After turning on the printer, HP recommends you wait ve minutes before sending or receiving afax. The
printer cannot send or receive faxes while it is initializing after being turned on.
● If HP Digital Fax has been enabled, you might not be able to send or receive faxes if the fax memory is full
(limited by printer memory).
● Make sure one end of the phone cord is connected to the Fax port on the back of the printer and the
other end to your telephone wall jack.
Table 9-16
Back view of the printer
Feature Description
1 Telephone wall jack.
114 Chapter 9Solve problems
Table 9-16 Back view of the
printer (continued)
Feature Description
2
Use a minimum 26 AWG phone cord to connect to the Fax port on
the printer.
● Try connecting aworking phone and phone cord to the telephone wall jack that you are using for the
printer and check for adial tone. If you do not hear adial tone, call your local telephone company for
service.
● Other equipment, which uses the same phone line as the printer, might be in use. For example, you
cannot use the printer for faxing if an extension phone is o the hook, or if you are using acomputer
dial-up modem to send an email or access the Internet.
● Check to see if another process has caused an error. Check the display or your computer for an error
message providing information about the problem and how to solve it. If there is an error, the printer
cannot send or receive afax until the error condition is resolved.
● The phone line connection might be noisy. Phone lines with poor sound quality (noise) can cause faxing
problems. Check the sound quality of the phone line by plugging aphone into the telephone wall jack and
listening for static or other noise. If you hear noise, turn Error Correction Mode (ECM) o and try faxing
again. If the problem persists, contact your telephone company.
● If you are using adigital subscriber line (DSL) service, make sure that you have aDSL lter connected or
you cannot fax successfully.
● Make sure the printer is not connected to atelephone wall jack that is set up for digital phones. To check
if your phone line is digital, connect aregular analog phone to the line and listen for adial tone. If you do
not hear anormal sounding dial tone, it might be aphone line set up for digital phones.
● If you are using either aprivate branch exchange (PBX) or an integrated services digital network (ISDN)
converter/terminal adaptor, make sure the printer is connected to the correct port and the terminal
adaptor is set to the correct switch type for your country/region, if possible.
● If the printer shares the same phone line with aDSL service, the DSL modem might not be grounded
correctly. If the DSL modem is not grounded correctly, it can create noise on the phone line. Phone lines
with poor sound quality (noise) can cause faxing problems. You can check the sound quality of the phone
line by plugging aphone into the telephone wall jack and listening for static or other noise. If you hear
noise, turn o your DSL modem and completely remove power for at least 15 minutes. Turn the DSL
modem back on and listen to the dial tone again.
NOTE: You might notice static on the phone line again in the future. If the printer stops sending and
receiving faxes, repeat this process.
If the phone line is still noisy, contact your telephone company. For information on turning your DSL
modem o, contact your DSL provider for support.
● If you are using aphone splitter, this can cause faxing problems. (A splitter is atwo-cord connector that
plugs into atelephone wall jack.) Try removing the splitter and connecting the printer directly to the
telephone wall jack.
The printer cannot receive faxes, but can send faxes
● If you are not using adistinctive ring service, check to make sure that the Distinctive Ring feature on the
printer is set to All Standard Rings.
The printer cannot receive faxes, but can send faxes
115
● If Auto Answer is set to O, you need to receive faxes manually; otherwise, the printer cannot receive the
fax.
● If you have avoice mail service at the same phone number you use for fax calls, you must receive faxes
manually, not automatically. This means that you must be available to respond in person to incoming fax
calls.
● If you have acomputer dial-up modem on the same phone line with the printer, check to make sure that
the software that came with your modem is not set to receive faxes automatically. Modems that are set
up to receive faxes automatically take over the phone line to receive all incoming faxes, which prevents
the printer from receiving fax calls.
● If you have an answering machine on the same phone line with the printer, you might have one of the
following problems:
– Your answering machine might not be set up correctly with the printer.
– Your outgoing message might be too long or too loud to allow the printer to detect fax tones, and the
sending fax machine might disconnect.
– Your answering machine might not have enough quiet time after your outgoing message to allow the
printer to detect fax tones. This problem is most common with digital answering machines.
The following actions might help to solve these problems:
– When you have an answering machine on the same phone line you use for fax calls, try connecting
the answering machine directly to the printer.
– Make sure the printer is set to receive faxes automatically.
– Make sure the Rings to Answer setting is set to agreater number of rings than the answering
machine.
– Disconnect the answering machine and then try receiving afax. If faxing is successful without the
answering machine, the answering machine might be causing the problem.
– Reconnect the answering machine and record your outgoing message again. Record amessage that
is approximately 10 seconds in duration. Speak slowly and at alow volume when recording your
message. Leave at least 5 seconds of silence at the end of the voice message. There should be no
background noise when recording this silent time. Try to receive afax again.
NOTE: Some digital answering machines might not retain the recorded silence at the end of your
outgoing message. Play back your outgoing message to check.
● If the printer shares the same phone line with other types of phone equipment, such as an answering
machine, acomputer dial-up modem, or amulti-port switch box, the fax signal level might be reduced.
The signal level can also be reduced if you use asplitter or connect extra cables to extend the length of
your phone. Areduced fax signal can cause problems during fax reception.
To nd out if other equipment is causing aproblem, disconnect everything except the printer from
the phone line, and then try to receive afax. If you can receive faxes successfully without the other
equipment, one or more pieces of the other equipment is causing problems; try adding them back one at
atime and receiving afax each time, until you identify which equipment is causing the problem.
● If you have aspecial ring pattern for your fax phone number (using adistinctive ring service through your
telephone company), make sure that the Distinctive Ring feature on the printer is set to match.
116
Chapter 9Solve problems
The printer cannot send faxes, but can receive faxes
● The printer might be dialing too fast or too soon. You might need to insert some pauses in the number
sequence. For example, if you need to access an outside line before dialing the phone number, insert
apause following the access number. If your number is 95555555, and 9 accesses an outside line, you
might insert pauses as follows: 9-555-5555. To enter apause in the fax number you are typing, touch the
* repeatedly, until adash (-) appears on the display.
You can also send the fax using monitor dialing. This enables you to listen to the phone line as you dial.
You can set the pace of your dialing and respond to prompts as you dial.
● The number you entered when sending the fax is not in the proper format or the receiving fax machine
is having problems. To check this, try calling the fax number from atelephone and listen for fax tones.
If you cannot hear fax tones, the receiving fax machine might not be turned on or connected, or avoice
mail service could be interfering with the recipient's phone line. You can also ask the recipient to check
the receiving fax machine for any problems.
Fax tones are recorded on my answering machine
● When you have an answering machine on the same phone line you use for fax calls, try connecting the
answering machine directly to the printer. If you do not connect the answering machine as recommended,
fax tones might be recorded on your answering machine.
● Make sure the printer is set to receive faxes automatically and that the Rings to Answer setting is correct.
The number of rings to answer for the printer should be greater than the number of rings to answer for
the answering machine. If the answering machine and the printer are set to the same number of rings to
answer, both devices answer the call and fax tones are recorded on the answering machine.
● Set your answering machine to alow number of rings and the printer to answer in the maximum number
of rings supported. (The maximum number of rings varies by country/region.) In this setup, the answering
machine answers the call and the printer monitors the line. If the printer detects fax tones, the printer
receives the fax. If the call is avoice call, the answering machine records the incoming message.
The computer cannot receive faxes (HP Digital Fax)
● The computer selected to receive faxes is turned o. Make sure the computer selected to receive faxes is
switched on at all times.
● Dierent computers are congured for setup and receiving faxes and one of them may be switched o. If
the computer receiving faxes is dierent from the one used for setup, both computers should be switched
on at all times.
● HP Digital Fax is not activated or the computer is not congured to receive faxes. Activate HP Digital Fax
and make sure the computer is congured to receive faxes.
Solve wireless network problems
This topic describes how to troubleshoot wireless network issues.
Introduction
Use the troubleshooting information to help resolve issues.
NOTE: To determine if Wi-Fi Direct printing is enabled on your printer, print an information report from the
printer control panel.
The printer cannot send faxes, but can receive faxes
117
Wireless connectivity checklist
● Verify that the printer and the wireless router are turned on and have power. Also make sure that the
wireless radio in the printer is turned on.
● Verify that the service set identier (SSID) is correct. Print the network conguration page to determine
the SSID. See Print printer reports.
If you are not sure the SSID is correct, run the wireless setup again.
● With secured networks, verify that the security information is correct. If the security information is
incorrect, run the wireless setup again.
● If the wireless network is working correctly, try accessing other computers on the wireless network. If the
network has Internet access, try connecting to the Internet over a wireless connection.
● Verify that the encryption method (AES or TKIP) is the same for the printer as it is for the wireless access
point (on networks using WPA security).
● Verify that the printer is within the range of the wireless network. For most networks, the printer must be
within 30 m (100 ft) of the wireless access point (wireless router).
● Verify that obstacles do not block the wireless signal. Remove any large metal objects between the
access point and the printer. Make sure poles, walls, or support columns containing metal or concrete do
not separate the printer and wireless access point.
● Verify that the printer is located away from electronic devices that might interfere with the wireless
signal. Many devices can interfere with the wireless signal including motors, cordless phones, security
system cameras, other wireless networks, and some Bluetooth devices.
● Verify that the print driver is installed on the computer.
● Verify that you have selected the correct printer port.
● Verify that the computer and printer connect to the same wireless network.
● For OS X, verify that the wireless router supports Bonjour.
The printer does not print after the wireless
conguration completes
1. Make sure that the printer is turned on and in the ready state.
2. Turn o any third-party rewalls on your computer.
3. Make sure that the wireless network is working correctly.
4. Make sure that your computer is working correctly. If necessary, restart the computer.
5. Verify that you can open the printer EWS from a computer on the network.
The printer does not print, and the computer has a third-party
rewall installed
1. Update the rewall with the most recent update available from the manufacturer.
2. If programs request rewall access when you install the printer or try to print, make sure you allow the
programs to run.
3. Temporarily turn o the rewall, and then install the wireless printer on the computer. Enable the
rewall when you have completed the wireless installation.
118
Chapter 9Solve problems
The wireless connection does not work after moving the wireless router or printer
1. Make sure that the router or printer connects to the same network that your computer connects to.
2. Print a network conguration page.
3. Compare the service set identier (SSID) on the information report to the SSID in the printer
conguration for the computer.
4. If the numbers are not the same, the devices are not connecting to the same network. Recongure the
wireless setup for the printer.
Cannot connect more devices to the wireless printer (Wi-Fi Direct)
1. Make sure that the other computers are within the wireless range and that no obstacles block the signal.
For most networks, the wireless range is within 30 m (100 ft) of the wireless access point.
2. Make sure that the printer is turned on and in the ready state.
3. Make sure there are not more than 5 concurrent Wi-Fi Direct users.
4. Turn o any third-party rewalls on your computer.
5. Make sure that the wireless network is working correctly.
6. Make sure that your computer is working correctly. If necessary, restart the computer.
The printer cannot print when your computer is on a VPN
● The printer might lose connection when your computer switches to a virtual private network (VPN).
The network does not appear in the wireless networks list
● Make sure the wireless router is turned on and has power.
● The network might be hidden.
● Make sure that the printer is within wireless range of the wireless router, and that there are no obstacles
blocking the signal.
● The printer operates on the 2.4 GHz and 5 GHz wireless bands.
● Refresh the wireless networks list.
● Try restarting the printer.
The wireless network is not functioning
1.
To verify if the network has lost communication, try connecting other devices to the network.
2. Test network communication by pinging the network.
a. Open a command-line prompt on your computer.
● For Windows, click Start, click Run, type cmd, and then press Enter.
● For OS X, go to Applications, then Utilities, and open Terminal.
The wireless connection does not work after moving the wireless router or printer
119
b. Type ping followed by the router IP address.
c. If the window displays round-trip times, the network is working.
3. Make sure that the router or printer connects to the same network that the computer connects to.
a. Print the network conguration page. See Print printer reports.
b. Compare the service set identier (SSID) on the information report to the SSID in the printer
information for the computer.
c. If the numbers are not the same, the devices are not connecting to the same network. Recongure
the wireless setup for the printer.
Perform a wireless network diagnostic test
A wireless network diagnostic test can be performed using the printer control panel or the Embedded Web
Server (EWS). The wireless network diagnostic test provides information about the wireless network settings.
Method one: Perform a wireless network diagnostic test using the printer control panel
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, touch Setup .
2. Touch Reports.
3. Select Wireless Test Report to print.
Method two: Perform wireless network diagnostic test using the EWS
1. Open the EWS. See Congure the printer using the Embedded Web Server (EWS).
2. Select the Tools tab.
3. From the left menu, click Reports and select Printer Reports.
4. Click Print Network Conguration Page to test network connectivity problems.
Reduce interference on a wireless network
The following tips can reduce interference in a wireless network:
● Keep the wireless devices away from large metal objects, such as ling cabinets, and other
electromagnetic devices, such as microwaves and cordless telephones. These objects can disrupt radio
signals.
● Keep the wireless devices away from large masonry structures and other building structures. These
objects can absorb radio waves and lower signal strength.
● Position the wireless router in a central location in line of sight with the wireless printers on the network.
120
Chapter 9Solve problems
Solve Ethernet connection problems
Check the following:
● The network is operational, and the network hub, switch, or router is turned on.
● The Ethernet cable is properly connected between the printer and the router. The Ethernet cable is
plugged into the Ethernet port on the printer and the light near the connector lights up when connected.
● Antivirus programs, including spyware protection programs, are not impacting your network connection
to the printer. If you know that antivirus or rewall software is preventing your computer from connecting
to the printer, use the HP online rewall troubleshooter to help solve the problem.
● Run the HP Print and Scan Doctor to troubleshoot the issue automatically. The utility will try to diagnose
and x the issue. The HP Print and Scan Doctor may not be available in all languages.
Solve Ethernet connection problems 121
Printer specicationsA
The information contained herein is subject to change without notice.
Some statements might not be applicable for your printer or all countries/regions. For current information,
visit hp.com/support. Select your country/region and language, nd your printer, click Product Information,
and check the product specications for your printer.
Technical specications
For more information, visit hp.com/support, select your country/region and language, nd your printer, click
Product Information, and then select Product specications.
System requirements
For information about software and system requirements or future operating system releases and support,
visit
hp.com/support and nd your printer.
Wi-Fi band supported
The supported Wi-Fi bands are Ethernet, Wi-Fi Direct®, and Dual band Wireless (802.11b/g/n) with Bluetooth.
Printer dimensions
This topic describes the printer dimensions.
Table A-1
Printer dimensions
Dimensions Printer fully closed Printer fully open
1.Height 313.2 mm (12.33 in) 475.5 mm (18.72 in)
122 Appendix APrinter specications
Table A-1 Printer dimensions (continued)
Dimensions Printer fully closed Printer fully open
2.Depth 398.2 mm (15.68 in) 758.8 mm (29.87 in)
3.Width 418 mm (16.46 in) 426.8 mm (16.80 in)
Weight (with cartridges) 10.5kg (23.1lb) 10.5kg (23.1lb)
Power consumption, electrical specications, and acoustic
emissions
For current information, visit
hp.com/support and nd your printer.
CAUTION: Power requirements are based on the country/region where the printer is sold. Do not convert
operating voltages. This will damage the printer and void the printer warranty.
Operating-environment range
Table A-2 Operating-environment range
Environment Recommended Allowed
Temperature 17.5° to 25°C (63.5° to 77°F) 15° to 32.5°C (59° to 90.5°F)
Operating humidity 30% to 70% relative humidity (RH), non-
condensing
10% to 80% (RH), non-condensing
Relative humidity 20% to 70% relative humidity (RH), non-
condensing
10% to 80% (RH), non-condensing
Warning icons
Warning icon denitions: The following warning icons may appear on HP products. Apply appropriate caution
where applicable.
●
Caution: Electric shock
●
Caution: Hot surface
●
Caution: Keep body parts away from moving parts
●
Power consumption, electrical
specications, and acoustic emissions 123
Caution: Sharp edge in close proximity
●
Warning
Laser Warning
124 Appendix APrinter specications
Service and supportB
This section describes the service and support information.
HP limited warranty statement
Table B-1 HP limited warranty statement
HP PRODUCT DURATION OF LIMITED WARRANTY*
HP LaserJet Pro MFP 3101-3104 series One-year limited warranty
NOTE: *Warranty and support options vary by product, country, and local legal requirements. Go to
www.support.hp.com to learn about HP award-winning service and support options in your region. For
details on the HP limited warranty policy on supplies, go to www.hp.com/go/learnaboutsupplies.
HP warrants to you, the end-user customer, this HP Limited Warranty applies only to HP branded products
sold or leased a) from HP Inc., its subsidiaries, ailiates, authorized resellers, authorized distributors, or
country distributors; and, b) with this HP Limited Warranty, that HPhardware and accessories will be free
from defects in materials and workmanship after the date of purchase, for the period specied above. If
HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace
products which prove to be defective. Replacement products may be either new or equivalent in performance
to new. HP products presented for repair may be replaced by refurbished goods of the same type rather
than being repaired. Refurbished parts may be used to repair the goods. Repair of goods may result in lost
user-generated data.
HP warrants to you that HPsoftware will not fail to execute its programming instructions after the date of
purchase, for the period specied above, due to defects in material and workmanship when properly installed
and used. If HP receives notice of such defects during the warranty period, HP will replace software which
does not execute its programming instructions due to such defects.
HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable,
within a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to a
refund of the purchase price upon prompt return of the product.
HPproducts may contain remanufactured parts equivalent to new in performance or may have been subject
to incidental use.
Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or calibration,
(b) software, interfacing, parts or supplies not supplied by HP, (c) unauthorized modication or misuse,
(d) operation outside of the published environmental specications for the product, or (e) improper site
preparation or maintenance.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY
OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HPSPECIFICALLY DISCLAIMS
ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR
A PARTICULAR PURPOSE. Some countries/regions, states or provinces do not allow limitations on the duration
of an implied warranty, so the above limitation or exclusion might not apply to you. This warranty gives you
specic legal rights and you might also have other rights that vary from country/region to country/region,
Service and support
125
state to state, or province to province. Please refer to the Country Specic statements at the end of this
document.
HP's limited warranty is valid in any country/region or locality where HP has a support presence for this
product and where HP has marketed this product. The level of warranty service you receive may vary
according to local standards. HP will not alter form, t or function of the product to make it operate in a
country/region for which it was never intended to function for legal or regulatory reasons.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE
AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HPOR ITS SUPPLIERS BE LIABLE
FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA),
OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. Some countries/regions, states
or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above
limitation or exclusion may not apply to you.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED,
DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS
APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU. PLEASE REFER TO THE COUNTRY SPECIFIC STATEMENTS
AT THE END OF THIS DOCUMENT (IF APPLICABLE) FOR FURTHER INFORMATION ON YOUR CONSUMER RIGHTS.
Country Specic Terms
In some jurisdictions, you may have other statutory rights. Please see below.
Australia
Your rights as an Australian consumer are dierent to those stated in the document above.
You should disregard any limitations or exclusions in the above document and refer to the information below.
1. When you buy a good from HP as a consumer, the goods come with guarantees that cannot be excluded
under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and
for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the
goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to
a major failure.
2. This means that there is no dened warranty period for HP goods supplied to Australian consumers.
3. Instead, the goods should, for example, be t for the purposes for which they are commonly supplied for
such a period as a reasonable consumer fully acquainted with the state and condition of the goods would
expect. This period may vary depending on the product.
4. You should contact HP if you are concerned that one of HP's products fails to satisfy any of the
guarantees listed below. HP will discuss with you the specic nature and circumstances of that good
and whether the particular fault/issue falls within the scope of the statutory guarantees.
Nothing in HP’s Limited Warranty excludes, restricts, or modies any condition, warranty, guarantee, right
or remedy you may have at law (including a consumer guarantee under the Australian Consumer Law)
which cannot be lawfully excluded or limited.
The relevant guarantees are as follows:
1. Quality — goods supplied by HP must be of acceptable quality. The test for acceptable quality is whether
a reasonable consumer, fully aware of the state and condition of the goods, would nd them:
● safe, durable, and free from defects;
● acceptable in appearance and nish; and
126
Appendix BService and support
● t for all the purposes for which goods of that kind are commonly supplied.
This must take into account the nature and price of the goods, and any statements on packaging or
labeling.
2. Disclosed Purpose — goods or services supplied by HP that HP represents are reasonably t for a
purpose expressly disclosed by a consumer must be reasonably t for that purpose.
3. Description — goods supplied by HP must match the description provided by HP.
4. Sample — goods supplied by HP must match any sample shown to you by HP.
5. Title — a consumer who purchases a good from HP must receive clear title to the good.
6. Due care and skill — services provided to you by HP must be provided with due care and skill.
7. Express warranties — HP will be legally required to comply with the express warranty that is set out in its
terms and conditions.
8. Reasonable time — repair services provided by HP must be provided within a reasonable time.
If you think that you are entitled to any of the above remedies or any remedy under the HP Worldwide Limited
Warranty and Technical Support Document, please contact HP:
HP PPS Australia Pty Ltd
Rhodes Corporate Park, Building F, Level 5
1 Homebush Bay Drive
Rhodes, NSW 2138
Australia
To initiate a support request, please use the numbers below or visit www.hp.com.au and select the “Customer
Service” option for the most current list of phone support numbers.
Product
Phone
Support for all HP Products except those listed separately below 13 10 47
If dialing internationally: +61 2 8278-1039
DeskJet, Oice Jet, PSC, All-in-One, Photosmart & Personal
LaserJet Series 1000, P1000, M1000 and Colour LaserJet CP1000
Series and model CM1415
1300 721 147
If dialing internationally: +61 2 8934 4380
For further information on consumer rights, visit www.consumerlaw.gov.au and www.accc.gov.au/
consumerguarantees.
New Zealand
In New Zealand, the hardware and software come with guarantees that cannot be excluded under the New
Zealand consumer law. In New Zealand, Consumer Transaction means a transaction involving a person who
is purchasing goods for personal, domestic, or household use or consumption and not for the purpose of
a business. New Zealand consumers who are purchasing goods for personal, domestic or household use
or consumption and not for the purpose of a business ("New Zealand Consumers") are entitled to repair,
replacement or refund for a failure and compensation for other reasonably foreseeable loss or damage. A New
Zealand Consumer (as dened above) may recover the costs of returning the product to the place of purchase
if there is a breach of the New Zealand consumer law; furthermore, if it will be of signicant cost to the New
Zealand Consumer to return the goods to HP then HP will collect such goods at its own cost.
New Zealand
127
Table B-2 Support phone numbers
Product Phone
Support for all HP Products except those listed separately below 0800 449 553
If dialing internationally: +61 2 8031-8317
DeskJet, Oice Jet, PSC, All-in-One, Photosmart & Personal
LaserJet Series 1000, P1000, M1000 and Colour LaserJet CP1000
Series and model CM1415
0800 441 147
If dialing internationally: +61 2 8934 4380
UK, Ireland, and Malta
The HPLimited Warranty is a commercial guarantee voluntarily provided by HP. The name and address of the
HP entity responsible for the performance of the HPLimited Warranty in your country/region is as follows:
UK: HPInc UK Limited, Cain Road, Amen Corner, Bracknell, Berkshire, RG12 1HN
Ireland: Hewlett-Packard Ireland Limited, Liey Park Technology Campus, Barnhall Road, Leixlip, Co.Kildare
Malta: Hewlett-Packard Europe B.V., Amsterdam, Meyrin Branch, Route du Nant-d'Avril 150, 1217 Meyrin,
Switzerland
United Kingdom: The HPLimited Warranty benets apply in addition to any legal rights to a guarantee
from seller of nonconformity of goods with the contract of sale. These rights expire six years from delivery
of goods for products purchased in England or Wales and ve years from delivery of goods for products
purchased in Scotland. However various factors may impact your eligibility to receive these rights. For further
information, please consult the following link: Consumer Legal Guarantee (www.hp.com/go/eu-legal) or you
may visit the European Consumer Centers website (ec.europa.eu/consumers/solving_consumer_disputes/
nonjudicial_redress/ecc-net/index_en.htm). Consumers have the right to choose whether to claim service
under the HPLimited Warranty or against the seller under the legal guarantee.
Ireland: The HPLimited Warranty benets apply in addition to any statutory rights from seller in
relation to nonconformity of goods with the contract of sale. However various factors may impact your
eligibility to receive these rights. Consumer statutory rights are not limited or aected in any manner
by HPCare Pack. For further information, please consult the following link: Consumer Legal Guarantee
(www.hp.com/go/eu-legal) or you may visit the European Consumer Centers website (ec.europa.eu/
consumers/solving_consumer_disputes/nonjudicial_redress/ecc-net/index_en.htm). Consumers have the
right to choose whether to claim service under the HPLimited Warranty or against the seller under the
legal guarantee.
Malta: The HPLimited Warranty benets apply in addition to any legal rights to a two-year guarantee
from seller of nonconformity of goods with the contract of sale; however various factors may impact your
eligibility to receive these rights. Consumer statutory rights are not limited or aected in any manner by the
HPLimited Warranty. For further information, please consult the following link: Consumer Legal Guarantee
(www.hp.com/go/eu-legal) or you may visit the European Consumer Centers website (ec.europa.eu/
consumers/solving_consumer_disputes/nonjudicial_redress/ecc-net/index_en.htm). Consumers have the
right to choose whether to claim service under the HPLimited Warranty or against the seller under two-year
legal guarantee.
Austria, Belgium, Germany, and Luxemburg
Die beschränkte HPHerstellergarantie ist eine von HP auf freiwilliger Basis angebotene kommerzielle
Garantie. Der Name und die Adresse der HPGesellschaft, die in Ihrem Land für die Gewährung der
beschränkten HPHerstellergarantie verantwortlich ist, sind wie folgt:
128
Appendix BService and support
Deutschland: HPDeutschland GmbH, Schickardstr. 32, D-71034 Böblingen
Österreich: HP Austria GmbH., Technologiestrasse 5, A-1120 Wien
Luxemburg: Hewlett-Packard Luxembourg S.C.A., 75, Parc d'Activités Capellen, Rue Pafebruc, L-8308 Capellen
Belgien: HPBelgium BVBA, Hermeslaan 1A, B-1831 Diegem
Die Rechte aus der beschränkten HPHerstellergarantie gelten zusätzlich zu den gesetzlichen Ansprüchen
wegen Sachmängeln auf eine zweijährige Gewährleistung ab dem Lieferdatum. Ob Sie Anspruch auf diese
Rechte haben, hängt von zahlreichen Faktoren ab. Die Rechte des Kunden sind in keiner Weise durch
die beschränkte HPHerstellergarantie eingeschränkt bzw. betroen. Weitere Hinweise nden Sie auf der
folgenden Website: Gewährleistungsansprüche für Verbraucher (www.hp.com/go/eu-legal) oder Sie können
die Website des Europäischen Verbraucherzentrums (ec.europa.eu/consumers/solving_consumer_disputes/
nonjudicial_redress/ecc-net/index_en.htm) besuchen. Verbraucher haben das Recht zu wählen, ob sie eine
Leistung von HP gemäß der beschränkten HPHerstellergarantie in Anspruch nehmen oder ob sie sich gemäß
der gesetzlichen zweijährigen Haftung für Sachmängel (Gewährleistung) sich an den jeweiligen Verkäufer
wenden.
Belgium, France, and Luxemburg
La garantie limitée HP est une garantie commerciale fournie volontairement par HP. Voici les coordonnées de
l'entité HP responsable de l'exécution de la garantie limitée HP dans votre pays:
France: HPFrance SAS, société par actions simpliée identiée sous le numéro 448 694 133 RCS Evry, 1
Avenue du Canada, 91947, Les Ulis
G.D. Luxembourg: Hewlett-Packard Luxembourg S.C.A., 75, Parc d'Activités Capellen, Rue Pafebruc, L-8308
Capellen
Belgique: HPBelgium BVBA, Hermeslaan 1A, B-1831 Diegem
France: Les avantages de la garantie limitée HP s'appliquent en complément des droits dont vous disposez
au titre des garanties légales applicables dont le bénéce est soumis à des conditions spéciques. Vos
droits en tant que consommateur au titre de la garantie légale de conformité mentionnée aux articles L.
211-4 à L. 211-13 du Code de la Consommation et de celle relatives aux défauts de la chose vendue,
dans les conditions prévues aux articles 1641 à 1648 et 2232 du Code de Commerce ne sont en aucune
façon limités ou aectés par la garantie limitée HP. Pour de plus amples informations, veuillez consulter
le lien suivant : Garanties légales accordées au consommateur (www.hp.com/go/eu-legal). Vous pouvez
également consulter le site Web des Centres européens des consommateurs (ec.europa.eu/consumers/
solving_consumer_disputes/nonjudicial_redress/ecc-net/index_en.htm). Les consommateurs ont le droit de
choisir d’exercer leurs droits au titre de la garantie limitée HP, ou auprès du vendeur au titre des garanties
légales applicables mentionnées ci-dessus.
POUR RAPPEL:
Garantie Légale de Conformité:
« Le vendeur est tenu de livrer un bien conforme au contrat et répond des défauts de conformité existant lors
de la délivrance.
Il répond également des défauts de conformité résultant de l'emballage, des instructions de montage ou de
l'installation lorsque celle-ci a été mise à sa charge par le contrat ou a été réalisée sous sa responsabilité ».
Article L211-5 du Code de la Consommation:
« Pour être conforme au contrat, le bien doit:
Belgium, France, and Luxemburg
129
1° Etre propre à l'usage habituellement attendu d'un bien semblable et, le cas échéant:
- correspondre à la description donnée par le vendeur et posséder les qualités que celui-ci a présentées à
l'acheteur sous forme d'échantillon ou de modèle;
- présenter les qualités qu'un acheteur peut légitimement attendre eu égard aux déclarations publiques faites
par le vendeur, par le producteur ou par son représentant, notamment dans la publicité ou l'étiquetage;
2° Ou présenter les caractéristiques dénies d'un commun accord par les parties ou être propre à tout usage
spécial recherché par l'acheteur, porté à la connaissance du vendeur et que ce dernier a accepté».
Article L211-12 du Code de la Consommation:
« L'action résultant du défaut de conformité se prescrit par deux ans à compter de la délivrance du bien».
Garantie des vices cachés
Article 1641 du Code Civil: « Le vendeur est tenu de la garantie à raison des défauts cachés de la chose vendue
qui la rendent impropre à l'usage auquel on la destine, ou qui diminuent tellement cet usage que l'acheteur ne
l'aurait pas acquise, ou n'en aurait donné qu'un moindre prix, s'il les avait connus. »
Article 1648 alinéa 1 du Code Civil:
« L'action résultant des vices rédhibitoires doit être intentée par l'acquéreur dans un délai de deux ans à
compter de la découverte du vice. »
G.D. Luxembourg et Belgique: Les avantages de la garantie limitée HP s'appliquent en complément des
droits dont vous disposez au titre de la garantie de non-conformité des biens avec le contrat de vente.
Cependant, de nombreux facteurs peuvent avoir un impact sur le bénéce de ces droits. Vos droits en tant
que consommateur au titre de ces garanties ne sont en aucune façon limités ou aectés par la garantie
limitée HP. Pour de plus amples informations, veuillez consulter le lien suivant : Garanties légales accordées
au consommateur (www.hp.com/go/eu-legal) ou vous pouvez également consulter le site Web des Centres
européens des consommateurs (ec.europa.eu/consumers/solving_consumer_disputes/nonjudicial_redress/
ecc-net/index_en.htm). Les consommateurs ont le droit de choisir de réclamer un service sous la garantie
limitée HP ou auprès du vendeur au cours d'une garantie légale de deux ans.
Italy
La Garanzia limitata HP è una garanzia commerciale fornita volontariamente da HP. Di seguito sono indicati
nome e indirizzo della società HP responsabile della fornitura dei servizi coperti dalla Garanzia limitata HP nel
vostro Paese:
Italia: HPItaly S.r.l., Via G. Di Vittorio 9, 20063 Cernusco S/Naviglio
I vantaggi della Garanzia limitata HP vengono concessi ai consumatori in aggiunta ai diritti derivanti dalla
garanzia di due anni fornita dal venditore in caso di non conformità dei beni rispetto al contratto di vendita.
Tuttavia, diversi fattori possono avere un impatto sulla possibilita’ di beneciare di tali diritti. I diritti spettanti
ai consumatori in forza della garanzia legale non sono in alcun modo limitati, né modicati dalla Garanzia
limitata HP. Per ulteriori informazioni, si prega di consultare il seguente link: Garanzia legale per i clienti
(www.hp.com/go/eu-legal), oppure visitare il sito Web dei Centri europei per i consumatori (ec.europa.eu/
consumers/solving_consumer_disputes/nonjudicial_redress/ecc-net/index_en.htm). I consumatori hanno il
diritto di scegliere se richiedere un servizio usufruendo della Garanzia limitata HP oppure rivolgendosi al
venditore per far valere la garanzia legale di due anni.
130
Appendix BService and support
Spain
Su Garantía limitada de HP es una garantía comercial voluntariamente proporcionada por HP. El nombre y
dirección de las entidades HP que proporcionan la Garantía limitada de HP (garantía comercial adicional del
fabricante) en su país es:
España: Hewlett-Packard Española S.L. Calle Vicente Aleixandre, 1 Parque Empresarial Madrid - Las Rozas,
E-28232 Madrid
Los benecios de la Garantía limitada de HP son adicionales a la garantía legal de 2 años a la que los
consumidores tienen derecho a recibir del vendedor en virtud del contrato de compraventa; sin embargo,
varios factores pueden afectar su derecho a recibir los benecios bajo dicha garantía legal. A este respecto,
la Garantía limitada de HP no limita o afecta en modo alguno los derechos legales del consumidor
(
www.hp.com/go/eu-legal). Para más información, consulte el siguiente enlace: Garantía legal del consumidor
o puede visitar el sitio web de los Centros europeos de los consumidores (ec.europa.eu/consumers/
solving_consumer_disputes/nonjudicial_redress/ecc-net/index_en.htm). Los clientes tienen derecho a elegir
si reclaman un servicio acogiéndose a la Garantía limitada de HP o al vendedor de conformidad con la garantía
legal de dos años.
Denmark
Den begrænsede HP-garanti er en garanti, der ydes frivilligt af HP. Navn og adresse på det HP-selskab, der er
ansvarligt for HP's begrænsede garanti i dit land, er som følger:
Danmark: HPInc Danmark ApS, Engholm Parkvej 8, 3450, Allerød
Den begrænsede HP-garanti gælder i tillæg til eventuelle juridiske rettigheder, for en toårig garanti
fra sælgeren af varer, der ikke er i overensstemmelse med salgsaftalen, men forskellige faktorer kan
dog påvirke din ret til at opnå disse rettigheder. Forbrugerens lovbestemte rettigheder begrænses
eller påvirkes ikke på nogen måde af den begrænsede HP-garanti. Se nedenstående link for
at få yderligere oplysninger: Forbrugerens juridiske garanti (www.hp.com/go/eu-legal) eller du kan
besøge De Europæiske Forbrugercentres websted (ec.europa.eu/consumers/solving_consumer_disputes/
nonjudicial_redress/ecc-net/index_en.htm). Forbrugere har ret til at vælge, om de vil gøre krav på service
i henhold til HP's begrænsede garanti eller hos sælger i henhold til en toårig juridisk garanti.
Norway
HPs garanti er en begrenset og kommersiell garanti som HP selv har valgt å tilby. Følgende lokale selskap
innestår for garantien:
Norge: HPNorge AS, Rolfbuktveien 4b, 1364 Fornebu
HPs garanti kommer i tillegg til det mangelsansvar HP har i henhold til norsk forbrukerkjøpslovgivning,
hvor reklamasjonsperioden kan være to eller fem år, avhengig av hvor lenge salgsgjenstanden var
ment å vare. Ulike faktorer kan imidlertid ha betydning for om du kvaliserer til å kreve avhjelp iht
slikt mangelsansvar. Forbrukerens lovmessige rettigheter begrenses ikke av HPs garanti. Hvis du vil
ha mer informasjon, kan du klikke på følgende kobling: Juridisk garanti for forbruker (www.hp.com/go/
eu-legal) eller du kan besøke nettstedet til de europeiske forbrukersentrene (ec.europa.eu/consumers/
solving_consumer_disputes/nonjudicial_redress/ecc-net/index_en.htm). Forbrukere har retten til å velge å
kreve service under HPs garanti eller iht selgerens lovpålagte mangelsansvar.
Sweden
HP:s begränsade garanti är en kommersiell garanti som tillhandahålls frivilligt av HP. Namn och adress till det
HP-företag som ansvarar för HP:s begränsade garanti i ditt land är som följer:
Sverige: HPPPS Sverige AB, SE-169 73 Stockholm
Spain
131
Fördelarna som ingår i HP:s begränsade garanti gäller utöver de lagstadgade rättigheterna till tre års garanti
från säljaren angående varans bristande överensstämmelse gentemot köpeavtalet, men olika faktorer kan
påverka din rätt att utnyttja dessa rättigheter. Konsumentens lagstadgade rättigheter varken begränsas
eller påverkas på något sätt av HP:s begränsade garanti. Mer information får du om du följer denna
länk: Lagstadgad garanti för konsumenter (www.hp.com/go/eu-legal) eller så kan du gå till European
Consumer Centers webbplats (ec.europa.eu/consumers/solving_consumer_disputes/nonjudicial_redress/ecc-
net/index_en.htm). Konsumenter har rätt att välja om de vill ställa krav enligt HP:s begränsade garanti eller
på säljaren enligt den lagstadgade treåriga garantin.
Portugal
A Garantia Limitada HP é uma garantia comercial fornecida voluntariamente pela HP. O nome e a morada da
entidade HP responsável pela prestação da Garantia Limitada HP no seu país são os seguintes:
Portugal: HPCP – Computing and Printing Portugal, Unipessoal, Lda., Edicio D. Sancho I, Quinta da Fonte,
Porto Salvo, Lisboa, Oeiras, 2740 244
As vantagens da Garantia Limitada HP aplicam-se cumulativamente com quaisquer direitos decorrentes
da legislação aplicável à garantia de dois anos do vendedor, relativa a defeitos do produto e constante
do contrato de venda. Existem, contudo, vários fatores que poderão afetar a sua elegibilidade para
beneciar de tais direitos. Os direitos legalmente atribuídos aos consumidores não são limitados ou
afetados de forma alguma pela Garantia Limitada HP. Para mais informações, consulte a ligação seguinte:
Garantia legal do consumidor (
www.hp.com/go/eu-legal) ou visite o Web site da Rede dos Centros
Europeus do Consumidor (ec.europa.eu/consumers/solving_consumer_disputes/nonjudicial_redress/ecc-net/
index_en.htm). Os consumidores têm o direito de escolher se pretendem reclamar assistência ao abrigo da
Garantia Limitada HP ou contra o vendedor ao abrigo de uma garantia jurídica de dois anos.
Greece and Cyprus
Η Περιορισμένη εγγύηση HP είναι μια εμπορική εγγύηση η οποία παρέχεται εθελοντικά από την HP. Η
επωνυμία και η διεύθυνση του νομικού προσώπου ΗΡ που παρέχει την Περιορισμένη εγγύηση ΗΡ στη χώρα
σας είναι η εξής:
Ελλάδα /Κύπρoς: HPPrinting and Personal Systems Hellas EPE, Tzavella 1-3, 15232 Chalandri, Attiki
Ελλάδα /Κύπρoς: HP Συστήματα Εκτύπωσης και Προσωπικών Υπολογιστών Ελλάς Εταιρεία Περιορισμένης
Ευθύνης, Tzavella 1-3, 15232 Chalandri, Attiki
Τα προνόμια της Περιορισμένης εγγύησης HP ισχύουν επιπλέον των νόμιμων δικαιωμάτων για διετή
εγγύηση έναντι του Πωλητή για τη μη συμμόρφωση των προϊόντων με τις συνομολογημένες συμβατικά
ιδιότητες, ωστόσο η άσκηση των δικαιωμάτων σας αυτών μπορεί να εξαρτάται από διάφορους
παράγοντες. Τα νόμιμα δικαιώματα των καταναλωτών δεν περιορίζονται ούτε επηρεάζονται καθ’
οιονδήποτε τρόπο από την Περιορισμένη εγγύηση HP. Για περισσότερες πληροφορίες, συμβουλευτείτε
την ακόλουθη τοποθεσία web: Νόμιμη εγγύηση καταναλωτή (www.hp.com/go/eu-legal) ή μπορείτε
να επισκεφτείτε την τοποθεσία web των Ευρωπαϊκών Κέντρων Καταναλωτή (ec.europa.eu/consumers/
solving_consumer_disputes/nonjudicial_redress/ecc-net/index_en.htm). Οι καταναλωτές έχουν το δικαίωμα
να επιλέξουν αν θα αξιώσουν την υπηρεσία στα πλαίσια της Περιορισμένης εγγύησης ΗΡ ή από τον πωλητή
στα πλαίσια της νόμιμης εγγύησης δύο ετών.
Hungary
A HP korlátozott jótállás egy olyan kereskedelmi jótállás, amelyet a HP a saját elhatározásából biztosít. Az
egyes országokban a HP mint gyártó által vállalt korlátozott jótállást biztosító HP vállalatok neve és címe:
Magyarország: HPInc Magyarország Kft., H-1117 Budapest, Alíz utca 1.
132
Appendix BService and support
A HP korlátozott jótállásban biztosított jogok azokon a jogokon felül illetik meg Önt, amelyek a termékeknek
az adásvételi szerződés szerinti minőségére vonatkozó kétéves, jogszabályban foglalt eladói szavatosságból,
továbbá ha az Ön által vásárolt termékre alkalmazandó, a jogszabályban foglalt kötelező eladói jótállásból
erednek, azonban számos körülmény hatással lehet arra, hogy ezek a jogok Önt megilletik-e. További
információért kérjük, keresse fel a következő webhelyet: Jogi Tájékoztató Fogyasztóknak (www.hp.com/go/
eu-legal) vagy látogassa meg az Európai Fogyasztói Központok webhelyét (ec.europa.eu/consumers/
solving_consumer_disputes/nonjudicial_redress/ecc-net/index_en.htm). A fogyasztóknak jogában áll, hogy
megválasszák, hogy a jótállással kapcsolatos igényüket a HP korlátozott jótállás alapján vagy a kétéves,
jogszabályban foglalt eladói szavatosság, illetve, ha alkalmazandó, a jogszabályban foglalt kötelező eladói
jótállás alapján érvényesítik.
Czech Republic
Omezená záruka HP je obchodní zárukou dobrovolně poskytovanou společností HP. Názvy a adresy
společností skupiny HP, které odpovídají za plnění omezené záruky HP ve vaší zemi, jsou následující:
Česká republika: HPInc Czech Republic s. r. o., Za Brumlovkou 5/1559, 140 00 Praha 4
Výhody, poskytované omezenou zárukou HP, se uplatňuji jako doplňek k jakýmkoli právním nárokům na
dvouletou záruku poskytnutou prodejcem v případě nesouladu zboží s kupní smlouvou. Váš nárok na uznání
těchto práv však může záviset na mnohých faktorech. Omezená záruka HP žádným způsobem neomezuje
ani neovlivňuje zákonná práva zákazníka. Další informace získáte kliknutím na následující odkaz: Zákonná
záruka spotřebitele (
www.hp.com/go/eu-legal) případně můžete navštívit webové stránky Evropského
spotřebitelského centra (ec.europa.eu/consumers/solving_consumer_disputes/nonjudicial_redress/ecc-net/
index_en.htm). Spotřebitelé mají právo se rozhodnout, zda chtějí službu reklamovat v rámci omezené záruky
HP nebo v rámci zákonem stanovené dvouleté záruky u prodejce.
Slovakia
Obmedzená záruka HP je obchodná záruka, ktorú spoločnosť HP poskytuje dobrovoľne. Meno a adresa
subjektu HP, ktorý zabezpečuje plnenie vyplývajúce z Obmedzenej záruky HP vo vašej krajine:
Slovenská republika: HPInc Slovakia, s.r.o., Galvaniho 7, 821 04 Bratislava
Výhody Obmedzenej záruky HP sa uplatnia vedľa prípadných zákazníkových zákonných nárokov voči
predávajúcemu z vád, ktoré spočívajú v nesúlade vlastností tovaru s jeho popisom podľa predmetnej
zmluvy. Možnosť uplatnenia takých prípadných nárokov však môže závisieť od rôznych faktorov.
Služby Obmedzenej záruky HP žiadnym spôsobom neobmedzujú ani neovplyvňujú zákonné práva
zákazníka, ktorý je spotrebiteľom. Ďalšie informácie nájdete na nasledujúcom prepojení: Zákonná záruka
spotrebiteľa (www.hp.com/go/eu-legal), prípadne môžete navštíviť webovú lokalitu európskych zákazníckych
stredísk (ec.europa.eu/consumers/solving_consumer_disputes/nonjudicial_redress/ecc-net/index_en.htm).
Spotrebitelia majú právo zvoliť si, či chcú uplatniť servis v rámci Obmedzenej záruky HP alebo počas zákonnej
dvojročnej záručnej lehoty u predajcu.
Poland
Ograniczona gwarancja HP to komercyjna gwarancja udzielona dobrowolnie przez HP. Nazwa i adres
podmiotu HP odpowiedzialnego za realizację Ograniczonej gwarancji HP w Polsce:
Polska: HPInc Polska sp. z o.o., Szturmowa 2a, 02-678 Warszawa, wpisana do rejestru przedsiębiorców
prowadzonego przez Sąd Rejonowy dla m.st. Warszawy w Warszawie, XIII Wydział Gospodarczy Krajowego
Rejestru Sądowego, pod numerem KRS 0000546115, NIP 5213690563, REGON 360916326, GIOŚ
E0020757WZBW, kapitał zakładowy 480.000 PLN.
Świadczenia wynikające z Ograniczonej gwarancji HP stanowią dodatek do praw przysługujących nabywcy
w związku z dwuletnią odpowiedzialnością sprzedawcy z tytułu niezgodności towaru z umową (rękojmia).
Niemniej, na możliwość korzystania z tych praw mają wpływ różne czynniki. Ograniczona gwarancja
Czech Republic
133
HP w żaden sposób nie ogranicza praw konsumenta ani na nie nie wpływa. Więcej informacji można
znaleźć pod następującym łączem: Gwarancja prawna konsumenta (www.hp.com/go/eu-legal), można
także odwiedzić stronę internetową Europejskiego Centrum Konsumenckiego (ec.europa.eu/consumers/
solving_consumer_disputes/nonjudicial_redress/ecc-net/index_en.htm). Konsumenci mają prawo wyboru co
do możliwosci skorzystania albo z usług gwarancyjnych przysługujących w ramach Ograniczonej gwarancji HP
albo z uprawnień wynikających z dwuletniej rękojmi w stosunku do sprzedawcy.
Bulgaria
Ограничената гаранция на HP представлява търговска гаранция, доброволно предоставяна от
HP. Името и адресът на дружеството на HP за вашата страна, отговорно за предоставянето на
гаранционната поддръжка в рамките на Ограничената гаранция на HP, са както следва:
HPInc Bulgaria EOOD (Ейч Пи Инк България ЕООД), гр. София 1766, район р-н Младост, бул.
Околовръстен Път No 258, Бизнес Център Камбаните
Предимствата на Ограничената гаранция на HP се прилагат в допълнение към всички законови права
за двугодишна гаранция от продавача при несъответствие на стоката с договора за продажба. Въпреки
това, различни фактори могат да окажат влияние върху условията за получаване на тези права.
Законовите права на потребителите не са ограничени или засегнати по никакъв начин от Ограничената
гаранция на HP. За допълнителна информация, моля вижте Правната гаранция на потребителя
(www.hp.com/go/eu-legal) или посетете уебсайта на Европейския потребителски център (ec.europa.eu/
consumers/solving_consumer_disputes/nonjudicial_redress/ecc-net/index_en.htm). Потребителите имат
правото да избират дали да претендират за извършване на услуга в рамките на Ограничената гаранция
на HP или да потърсят такава от търговеца в рамките на двугодишната правна гаранция.
Romania
Garanția limitată HP este o garanție comercială furnizată în mod voluntar de către HP. Numele și adresa
entității HP răspunzătoare de punerea în aplicare a Garanției limitate HP în țara dumneavoastră sunt
următoarele:
Romănia: HP Inc Romania SRL, 5 Fabrica de Glucoza Str., Building F, Ground Floor and Floor 8, 2nd District,
Bucureşti
Beneciile Garanției limitate HP se aplică suplimentar faţă de orice drepturi privind garanţia de doi ani oferită
de vânzător pentru neconformitatea bunurilor cu contractul de vânzare; cu toate acestea, diverşi factori pot
avea impact asupra eligibilităţii dvs. de a benecia de aceste drepturi. Drepturile legale ale consumatorului
nu sunt limitate sau afectate în vreun fel de Garanția limitată HP. Pentru informaţii suplimentare
consultaţi următorul link: garanția acordată consumatorului prin lege (www.hp.com/go/eu-legal) sau puteți
accesa site-ul Centrul European al Consumatorilor (ec.europa.eu/consumers/solving_consumer_disputes/
nonjudicial_redress/ecc-net/index_en.htm). Consumatorii au dreptul să aleagă dacă să pretindă despăgubiri
în cadrul Garanței limitate HP sau de la vânzător, în cadrul garanției legale de doi ani.
Belgium and the Netherlands
De Beperkte Garantie van HP is een commerciële garantie vrijwillig verstrekt door HP. De naam en het adres
van de HP-entiteit die verantwoordelijk is voor het uitvoeren van de Beperkte Garantie van HP in uw land is als
volgt:
Nederland: HPNederland B.V., Startbaan 16, 1187 XR Amstelveen
België: HPBelgium BVBA, Hermeslaan 1A, B-1831 Diegem
De voordelen van de Beperkte Garantie van HP vormen een aanvulling op de wettelijke garantie voor
consumenten gedurende twee jaren na de levering te verlenen door de verkoper bij een gebrek aan
conformiteit van de goederen met de relevante verkoopsovereenkomst. Niettemin kunnen diverse factoren
134
Appendix BService and support
een impact hebben op uw eventuele aanspraak op deze wettelijke rechten. De wettelijke rechten van de
consument worden op geen enkele wijze beperkt of beïnvloed door de Beperkte Garantie van HP. Raadpleeg
voor meer informatie de volgende webpagina: Wettelijke garantie van de consument (www.hp.com/go/eu-
legal) of u kan de website van het Europees Consumenten Centrum bezoeken (ec.europa.eu/consumers/
solving_consumer_disputes/nonjudicial_redress/ecc-net/index_en.htm). Consumenten hebben het recht om
te kiezen tussen enerzijds de Beperkte Garantie van HP of anderzijds het aanspreken van de verkoper in
toepassing van de wettelijke garantie.
Finland
HP:n rajoitettu takuu on HP:n vapaaehtoisesti antama kaupallinen takuu. HP:n myöntämästä takuusta
maassanne vastaavan HP:n edustajan yhteystiedot ovat:
Suomi: HPFinland Oy, Piispankalliontie, FIN - 02200 Espoo
HP:n takuun edut ovat voimassa mahdollisten kuluttajansuojalakiin perustuvien oikeuksien lisäksi sen
varalta, että tuote ei vastaa myyntisopimusta. Saat lisätietoja seuraavasta linkistä: Kuluttajansuoja
(www.hp.com/go/eu-legal) tai voit käydä Euroopan kuluttajakeskuksen sivustolla (ec.europa.eu/consumers/
solving_consumer_disputes/nonjudicial_redress/ecc-net/index_en.htm). Kuluttajilla on oikeus vaatia virheen
korjausta HP:n takuun ja kuluttajansuojan perusteella HP:lta tai myyjältä.
Slovenia
Omejena garancija HP je prostovoljna trgovska garancija, ki jo zagotavlja podjetje HP. Ime in naslov poslovne
enote HP, ki je odgovorna za omejeno garancijo HP v vaši državi, sta naslednja:
Slovenija: Hewlett-Packard Europe B.V., Amsterdam, Meyrin Branch, Route du Nant-d'Avril 150, 1217 Meyrin,
Switzerland
Ugodnosti omejene garancije HP veljajo poleg zakonskih pravic, ki ob sklenitvi kupoprodajne pogodbe
izhajajo iz dveletne garancije prodajalca v primeru neskladnosti blaga, vendar lahko na izpolnjevanje
pogojev za uveljavitev pravic vplivajo različni dejavniki. Omejena garancija HP nikakor ne omejuje strankinih
z zakonom predpisanih pravic in ne vpliva nanje. Za dodatne informacije glejte naslednjo povezavo:
Strankino pravno jamstvo (www.hp.com/go/eu-legal); ali pa obiščite spletno mesto evropskih središč za
potrošnike (ec.europa.eu/consumers/solving_consumer_disputes/nonjudicial_redress/ecc-net/index_en.htm
). Potrošniki imajo pravico izbrati, ali bodo uveljavljali pravice do storitev v skladu z omejeno garancijo HP ali
proti prodajalcu v skladu z dvoletno zakonsko garancijo.
Croatia
HP ograničeno jamstvo komercijalno je dobrovoljno jamstvo koje pruža HP. Ime i adresa HP subjekta
odgovornog za HP ograničeno jamstvo u vašoj državi:
Hrvatska: HPComputing and Printing d.o.o. za računalne i srodne aktivnosti, Radnička cesta 41, 10000 Zagreb
Pogodnosti HP ograničenog jamstva vrijede zajedno uz sva zakonska prava na dvogodišnje jamstvo kod
bilo kojeg prodavača s obzirom na nepodudaranje robe s ugovorom o kupnji. Međutim, razni faktori mogu
utjecati na vašu mogućnost ostvarivanja tih prava. HP ograničeno jamstvo ni na koji način ne utječe niti
ne ograničava zakonska prava potrošača. Dodatne informacije potražite na ovoj adresi: Zakonsko jamstvo
za potrošače (www.hp.com/go/eu-legal) ili možete posjetiti web-mjesto Europskih potrošačkih centara
(ec.europa.eu/consumers/solving_consumer_disputes/nonjudicial_redress/ecc-net/index_en.htm). Potrošači
imaju pravo odabrati žele li ostvariti svoja potraživanja u sklopu HP ograničenog jamstva ili pravnog jamstva
prodavača u trajanju ispod dvije godine.
Finland
135
Latvia
HP ierobežotā garantija ir komercgarantija, kuru brīvprātīgi nodrošina HP. HP uzņēmums, kas sniedz HP
ierobežotās garantijas servisa nodrošinājumu jūsu valstī:
Latvija: HPFinland Oy, PO Box 515, 02201 Espoo, Finland
HP ierobežotās garantijas priekšrocības tiek piedāvātas papildus jebkurām likumīgajām tiesībām uz
pārdevēja un/vai rażotāju nodrošinātu divu gadu garantiju gadījumā, ja preces neatbilst pirkuma
līgumam, tomēr šo tiesību saņemšanu var ietekmēt vairāki faktori. HP ierobežotā garantija nekādā veidā
neierobežo un neietekmē patērētāju likumīgās tiesības. Lai iegūtu plašāku informāciju, izmantojiet šo
saiti: Patērētāju likumīgā garantija (www.hp.com/go/eu-legal) vai arī Eiropas Patērētāju tiesību aizsardzības
centra tīmekļa vietni (
ec.europa.eu/consumers/solving_consumer_disputes/nonjudicial_redress/ecc-net/
index_en.htm). Patērētājiem ir tiesības izvēlēties, vai pieprasīt servisa nodrošinājumu saskaņā ar HP
ierobežoto garantiju, vai arī pārdevēja sniegto divu gadu garantiju.
Lithuania
HP ribotoji garantija yra HP savanoriškai teikiama komercinė garantija. Toliau pateikiami HP bendrovių,
teikiančių HP garantiją (gamintojo garantiją) jūsų šalyje, pavadinimai ir adresai:
Lietuva: HPFinland Oy, PO Box 515, 02201 Espoo, Finland
HP ribotoji garantija papildomai taikoma kartu su bet kokiomis kitomis įstatymais nustatytomis teisėmis
į pardavėjo suteikiamą dviejų metų laikotarpio garantiją dėl prekių atitikties pardavimo sutarčiai, tačiau
tai, ar jums ši teisė bus suteikiama, gali priklausyti nuo įvairių aplinkybių. HP ribotoji garantija niekaip
neapriboja ir neįtakoja įstatymais nustatytų vartotojo teisių. Daugiau informacijos rasite paspaudę šią
nuorodą: Teisinė vartotojo garantija (www.hp.com/go/eu-legal) arba apsilankę Europos vartotojų centro
internetinėje svetainėje (ec.europa.eu/consumers/solving_consumer_disputes/nonjudicial_redress/ecc-net/
index_en.htm). Vartotojai turi teisę prašyti atlikti techninį aptarnavimą pagal HP ribotąją garantiją arba
pardavėjo teikiamą dviejų metų įstatymais nustatytą garantiją.
Estonia
HP piiratud garantii on HP poolt vabatahtlikult pakutav kaubanduslik garantii. HP piiratud garantii eest
vastutab HP üksus aadressil:
Eesti: HPFinland Oy, PO Box 515, 02201 Espoo, Finland
HP piiratud garantii rakendub lisaks seaduses ettenähtud müüjapoolsele kaheaastasele garantiile,
juhul kui toode ei vasta müügilepingu tingimustele. Siiski võib esineda asjaolusid, mille puhul teie
jaoks need õigused ei pruugi kehtida. HP piiratud garantii ei piira ega mõjuta mingil moel tarbija
seadusjärgseid õigusi. Lisateavet leiate järgmiselt lingilt: tarbija õiguslik garantii (www.hp.com/go/eu-legal)
või võite külastada Euroopa tarbijakeskuste veebisaiti (ec.europa.eu/consumers/solving_consumer_disputes/
nonjudicial_redress/ecc-net/index_en.htm). Tarbijal on õigus valida, kas ta soovib kasutada HP piiratud
garantiid või seadusega ette nähtud müüjapoolset kaheaastast garantiid.
Russia
Срок службы принтера для России
Срок службы данного принтера HP составляет пять лет в нормальных условиях эксплуатации.
Срок службы отсчитывается с момента ввода принтера в эксплуатацию. В конце срока службы
HP рекомендует посетить веб-сайт нашей службы поддержки по адресу www.hp.com/support и/или
связаться с авторизованным поставщиком услуг HP для получения рекомендаций в отношении
дальнейшего безопасного использования принтера.
136
Appendix BService and support
HP'sPremium Protection Warranty: LaserJet toner cartridge limited
warranty statement
This HP product is warranted to be free from defects in materials and workmanship.
This warranty does not apply to products that (a) have been relled, refurbished, remanufactured or
tampered with in any way, (b) experience problems resulting from misuse, improper storage, or operation
outside of the published environmental specications for the printer product or (c) exhibit wear from ordinary
use.
To obtain warranty service, please return the product to place of purchase (with a written description of the
problem and print samples) or contact support. At HP's option, HP will either replace products that prove to be
defective or refund your purchase price.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTY IS EXCLUSIVE AND NO OTHER WARRANTY
OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS
ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A
PARTICULAR PURPOSE.
TO THE EXTENT ALLOWED BY LOCAL LAW, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR DIRECT,
SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER
BASED IN CONTRACT, TORT, OR OTHERWISE.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED,
DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS
APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
HP policy on non-Original HP supplies
HPcannot recommend the use of non-Original HP toner cartridges, either new or remanufactured.
NOTE: For HPprinter products, the use of a non-Original HP toner cartridge or a relled toner cartridge
does not aect either the warranty to the customer or any HPsupport contract with the customer. However,
if product failure or damage is attributable to the use of a non-Original HP toner cartridge or relled toner
cartridge, HPwill charge its standard time and materials charges to service the product for the particular
failure or damage.
HPanticounterfeit Web site
Go to www.hp.com/go/anticounterfeit when you install an HPtoner cartridge and the control-panel message
indicates the cartridge is non-Original HP supplies. HPwill help determine if the cartridge is genuine and take
steps to resolve the problem.
Your toner cartridge might not be a genuine HPtoner cartridge if you notice the following:
● The supplies status page indicates that a non-Original HPsupply is installed.
● You are experiencing a high number of problems with the cartridge.
● The cartridge does not look like it usually does (for example, the packaging diers from HPpackaging).
HP'sPremium Protection Warranty: LaserJet toner cartridge limited warranty statement
137
Data stored on the toner cartridge
The HPtoner cartridges used with this product contain a memory chip that assists in the operation of the
product.
In addition, this memory chip collects a limited set of information about the usage of the product, which might
include the following: the date when the toner cartridge was rst installed, the date when the toner cartridge
was last used, the number of pages printed using the toner cartridge, the page coverage, the printing modes
used, any printing errors that might have occurred, and the product model. This information helps HPdesign
future products to meet our customers' printing needs.
The data collected from the toner cartridge memory chip does not contain information that can be used to
identify a customer or user of the toner cartridge or their product.
HPcollects a sampling of the memory chips from toner cartridges returned to HP's free return and recycling
program (HPPlanet Partners: www.hp.com/recycle). The memory chips from this sampling are read and
studied in order to improve future HPproducts. HPpartners who assist in recycling this toner cartridge might
have access to this data, as well.
Any third party possessing the toner cartridge might have access to the anonymous information on the
memory chip.
End User License Agreement
READ CAREFULLY BEFORE USING THIS SOFTWARE EQUIPMENT:
This End-User License Agreement ("EULA") is a legal agreement between (a) you (either an individual or a
single entity) and (b) HPInc. ("HP") that governs your use of any Software Product, installed on or made
available by HP for use with your HP product ("HPProduct"), that is not otherwise subject to a separate
license agreement between you and HP or its suppliers. Other software may contain a EULA in its online
documentation. The term "Software Product" means computer software and may include associated media,
printed materials and "online" or electronic documentation.
An amendment or addendum to this EULA may accompany the HPProduct.
RIGHTS IN THE SOFTWARE PRODUCT ARE OFFERED ONLY ON THE CONDITION THAT YOU AGREE TO ALL
TERMS AND CONDITIONS OF THIS EULA. BY INSTALLING, COPYING, DOWNLOADING, OR OTHERWISE USING
THE SOFTWARE PRODUCT, YOU AGREE TO BE BOUND BY THE TERMS OF THIS EULA. IF YOU DO NOT ACCEPT
THESE LICENSE TERMS, YOUR SOLE REMEDY IS TO RETURN THE ENTIRE UNUSED PRODUCT (HARDWARE AND
SOFTWARE) WITHIN 14 DAYS FOR A REFUND SUBJECT TO THE REFUND POLICY OF YOUR PLACE OF PURCHASE.
THIS EULA IS A GLOBAL AGREEMENT AND IS NOT SPECIFIC TO ANY PARTICULAR COUNTRY, STATE OR TERRITORY.
IF YOU ACQUIRED THE SOFTWARE AS A CONSUMER WITHIN THE MEANING OF RELEVANT CONSUMER
LEGISLATION IN YOUR COUNTRY, STATE OR TERRITORY, THEN DESPITE ANYTHING TO THE CONTRARY IN THIS
EULA, NOTHING IN THIS EULA AFFECTS ANY NON EXCLUDABLE STATUTORY RIGHTS OR REMEDIES THAT YOU MAY
HAVE UNDER SUCH CONSUMER LEGISLATION AND THIS EULA IS SUBJECT TO THOSE RIGHTS AND REMEDIES.
REFER TO SECTION 16 FOR FURTHER INFORMATION ON YOUR CONSUMER RIGHTS.
1. GRANT OF LICENSE. HP grants you the following rights provided you comply with all terms and conditions
of this EULA:
138
Appendix BService and support
a. Use. You may use the Software Product on a single computer ("Your Computer"). If the Software
Product is provided to you via the internet and was originally licensed for use on more than one
computer, you may install and use the Software Product only on those computers. You may not
separate component parts of the Software Product for use on more than one computer. You do not
have the right to distribute the Software Product, nor do you have the right to modify the Software
Product or disable any licensing or control feature of the Software Product. You may load the
Software Product into Your Computer's temporary memory (RAM) for purposes of using the Software
Product.
b. Storage. You may copy the Software Product into the local memory or storage device of the
HPProduct.
c. Copying. You may make archival or back-up copies of the Software Product, provided the copy
contains all of the original Software Product's proprietary notices and that it is used only for back-up
purposes.
d. Reservation of Rights. HP and its suppliers reserve all rights not expressly granted to you in this
EULA.
e. Freeware. Notwithstanding the terms and conditions of this EULA, all or any portion of the Software
Product which constitutes non-proprietary HP software or software provided under public license
by third parties ("Freeware"), is licensed to you subject to the terms and conditions of the software
license agreement accompanying such Freeware whether in the form of a discrete agreement, shrink
wrap license or electronic license terms accepted at time of download. Use of the Freeware by you
shall be governed entirely by the terms and conditions of such license.
f. Recovery Solution. Any software recovery solution provided with/for your HPProduct, whether in the
form of a hard disk drive-based solution, an external media-based recovery solution (e.g. oppy disk,
CD or DVD) or an equivalent solution delivered in any other form, may only be used for restoring the
hard disk of the HPProduct with/for which the recovery solution was originally purchased. The use
of any Microsoft operating system software contained in such recovery solution shall be governed by
the Microsoft License Agreement.
2. UPGRADES. To use a Software Product identied as an upgrade, you must rst be licensed for the original
Software Product identied by HP as eligible for the upgrade. After upgrading, you may no longer use
the original Software Product that formed the basis for your upgrade eligibility. By using the Software
Product, you also agree that HP may automatically access your HPProduct when connected to the
internet to check the version or status of certain Software Products and may automatically download and
install upgrades or updates to such Software Products on to your HPProduct to provide new versions or
updates required to maintain the functionality, performance, or security of the Software Product and your
HPProduct and facilitate the provision of support or other services provided to you. In certain cases, and
depending on the type of upgrade or update, notications will be provided to you (via pop-up or other
means), which may require you to initiate the upgrade or update.
3. ADDITIONAL SOFTWARE. This EULA applies to updates or supplements to the original Software Product
provided by HP unless HP provides other terms along with the update or supplement. In case of a conict
between such terms, the other terms will prevail.
4. TRANSFER.
a. Third Party. The initial user of the Software Product may make a one-time transfer of the Software
Product to another end user. Any transfer must include all component parts, media, printed
materials, this EULA, and if applicable, the Certicate of Authenticity. The transfer may not be an
indirect transfer, such as a consignment. Prior to the transfer, the end user receiving the transferred
product must agree to all the EULA terms. Upon transfer of the Software Product, your license is
automatically terminated.
End User License Agreement
139
b. Restrictions. You may not rent, lease or lend the Software Product or use the Software Product for
commercial timesharing or bureau use. You may not sublicense, assign or transfer the license or
Software Product except as expressly provided in this EULA.
5. PROPRIETARY RIGHTS. All intellectual property rights in the Software Product and user documentation
are owned by HP or its suppliers and are protected by law, including but not limited to United States
copyright, trade secret, and trademark law, as well as other applicable laws and international treaty
provisions. You shall not remove any product identication, copyright notices or proprietary restrictions
from the Software Product.
6. LIMITATION ON REVERSE ENGINEERING. You may not reverse engineer, decompile, or disassemble the
Software Product, except and only to the extent that the right to do so is mandated under applicable law
notwithstanding this limitation or it is expressly provided for in this EULA.
7. TERM. This EULA is eective unless terminated or rejected. This EULA will also terminate upon conditions
set forth elsewhere in this EULA or if you fail to comply with any term or condition of this EULA.
8. NOTICE OF DATA COLLECTION.
CONSENT TO COLLECTION/USE OF DATA.
a. You agree that HP and its ailiates may collect, combine, and use device and individual user
information you provide in relation to support services related to the Software Product. HP agrees
not to use this information to market to you without your consent. Learn More about HP data
collection practices at www.hp.com/go/privacy
b. HP will use cookies and other web technology tools to collect anonymous technical information
related to HPSoftware and your HPProduct. This data will be used to provide the upgrades and
related support or other services described in Section 2. HP will also collect personal information
including your Internet Protocol address or other unique identier information associated with your
HPProduct and data provided by you on registration of your HPProduct. As well as providing
the upgrades and related support or other services, this data will be used for sending marketing
communications to you (in each case with your express consent where required by applicable law).
To the extent permitted by applicable law, by accepting these terms and conditions you consent
to the collection and use of anonymous and personal data by HP, its subsidiaries, and ailiates as
described in this EULA and as further described in HP’s privacy policy: www.hp.com/go/privacy
c. Collection/Use by Third Parties. Certain software programs included in your HPProduct are provided
and separately licensed to you by third party providers (“Third Party Software”). Third Party Software
may be installed and operational on your HPProduct even if you choose not to activate/purchase
such software. Third Party Software may collect and transmit technical information about your
system (i.e., IP address, unique device identier, software version installed, etc.) and other system
data. This information is used by the third party to identify technical system attributes and ensure
that the most current version of the software has been installed on your system. If you do not
want the Third Party Software to collect this technical information or automatically send you version
updates, you should uninstall the software prior to connecting to the Internet.
9. DISCLAIMER OF WARRANTIES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, HPAND ITS
SUPPLIERS PROVIDE THE SOFTWARE PRODUCT “AS IS” AND WITH ALL FAULTS, AND HEREBY DISCLAIM ALL
OTHER WARRANTIES, DUTIES, AND CONDITIONS, EITHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING,
BUT NOT LIMITED TO, WARRANTIES: (i) OF TITLE AND NON-INFRINGEMENT; (ii) OF MERCHANTABILITY;
(iii) OF FITNESS FOR A PARTICULAR PURPOSE; (iv) THAT THE SOFTWARE PRODUCT WILL FUNCTION WITH
NON-HP SUPPLIES OR ACCESSORIES; AND (v), OF LACK OF VIRUSES ALL WITH REGARD TO THE SOFTWARE
PRODUCT. Some states/jurisdictions do not allow exclusion of implied warranties or limitations on the
duration of implied warranties, so the above disclaimer may not apply to you in its entirety.
140
Appendix BService and support
10. LIMITATION OF LIABILITY. Subject to the laws of the People's Republic of China, notwithstanding any
damages that you might incur, the entire liability of HP and any of its suppliers under any provision
of this EULA and your exclusive remedy for all of the foregoing shall be limited to the greater of the
amount actually paid by you separately for the Software Product or U.S. $5.00. TO THE MAXIMUM
EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL HPOR ITS SUPPLIERS BE LIABLE FOR
ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER (INCLUDING, BUT
NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS OR CONFIDENTIAL OR OTHER INFORMATION, FOR
BUSINESS INTERRUPTION, FOR PERSONAL INJURY, OR FOR LOSS OF PRIVACY) ARISING OUT OF OR IN
ANY WAY RELATED TO THE USE OF OR INABILITY TO USE THE SOFTWARE PRODUCT, OR OTHERWISE IN
CONNECTION WITH ANY PROVISION OF THIS EULA, EVEN IF HPOR ANY SUPPLIER HAS BEEN ADVISED OF
THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF THE REMEDY FAILS OF ITS ESSENTIAL PURPOSE. Some
states/jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so
the above limitation or exclusion may not apply to you.
11. U.S. GOVERNMENT CUSTOMERS. Consistent with FAR 12.211 and 12.212, Commercial Computer Software,
Computer Software Documentation, and Technical Data for Commercial Items are licensed to the U.S.
Government under HP's standard commercial license.
12. COMPLIANCE WITH EXPORT LAWS. You shall comply with all laws and regulations of the United States
and other countries ("Export Laws") to assure that the Software Product is not (1) exported, directly or
indirectly, in violation of Export Laws, or (2) used for any purpose prohibited by Export Laws, including,
without limitation, nuclear, chemical, or biological weapons proliferation.
13. CAPACITY AND AUTHORITY TO CONTRACT. You represent that you are of the legal age of majority in your
state of residence and, if applicable, you are duly authorized by your employer to enter into this contract.
14. APPLICABLE LAW. This EULA is governed by the laws of the country in which the equipment was
purchased.
15. ENTIRE AGREEMENT. This EULA (including any addendum or amendment to this EULA which is included
with the HPProduct) is the entire agreement between you and HP relating to the Software Product and it
supersedes all prior or contemporaneous oral or written communications, proposals and representations
with respect to the Software Product or any other subject matter covered by this EULA. To the extent the
terms of any HP policies or programs for support services conict with the terms of this EULA, the terms
of this EULA shall control.
16. CONSUMER RIGHTS. Consumers in some countries, states or territories may have the benet of certain
statutory rights and remedies under consumer legislation in respect of which HP’s liability cannot
lawfully be excluded or limited. If you acquired the Software as a consumer within the meaning of
relevant consumer legislation in your country, state or territory, the provisions of this EULA (including the
disclaimers of warranties, limitations and exclusions of liability) must be read subject to applicable law
and apply only to the maximum extent permitted by that applicable law.
Australian Consumers: If you acquired the Software as a consumer within the meaning of the ‘Australian
Consumer Law’ under the Australian Competition and Consumer Act 2010 (Cth) then despite any other
provision of this EULA:
a. the Software comes with guarantees that cannot be excluded under the Australian Consumer Law,
including that goods will be of acceptable quality and services will be supplied with due care and
skill. You are entitled to a replacement or refund for a major failure and compensation for any
other reasonably foreseeable loss or damage. You are also entitled to have the Software repaired or
replaced if it is not of acceptable quality and the failure does not amount to a major failure.
b. nothing in this EULA excludes, restricts or modies any right or remedy, or any guarantee, warranty
or other term or condition implied or imposed by the Australian Consumer Law which cannot be
lawfully excluded or limited; and
End User License Agreement
141
c. the benets provided to you by the express warranties in this EULA are in addition to other rights
and remedies available to you under the Australian Consumer Law. Your rights under the Australian
Consumer Law prevail to the extent that they are inconsistent with any limitations contained in the
express warranty.
d. The Software may be capable of retaining user-generated data. HP hereby provides you with notice
that if HP repairs your Software, that repair may result in the loss of that data. To the full extent
permitted by law, the limitations and exclusions of HP’s liability in this EULA apply in respect of any
such loss of data.
If you think that you are entitled to any warranty under this agreement or any of the above remedies,
please contact HP:
HP PPS Australia Pty Ltd
Rhodes Corporate Park, Building F, Level 5
1 Homebush Bay Drive
Rhodes, NSW 2138
Australia
To initiate a support request or warranty claim, please call 13 10 47 (within Australia) or +61 2 8278
1039 (if dialing internationally) or visit www8.hp.com/au/en/contact-hp/phone-assist.html for the most
current list of phone support numbers.
If you are a consumer within the meaning of the Australia Consumer Law and you are purchasing the
Software or warranty and support services for the Software which are not of a kind ordinarily acquired for
personal, domestic or household use or consumption, then despite any other provision of this EULA, HP
limits its liability for failure to comply with a consumer guarantee as follows:
a. provision of warranty or support services for the Software: to any one or more of the following:
re-supply of the services or payment of the costs of having the services re-supplied;
b. provision of the Software: to any one or more of the following: replacement of the Software or the
supply of equivalent software; repair of the Software; payment of the costs of replacing the Software
or of acquiring equivalent software; or payment of the costs of having the Software repaired; and
c. otherwise, to the maximum extent permitted by law.
New Zealand Consumers: In New Zealand, the Software comes with guarantees that cannot be excluded
under the Consumer Guarantees Act 1993. In New Zealand, Consumer Transaction means a transaction
involving a person who is purchasing goods for personal, domestic or household use or consumption and
not for the purpose of a business. New Zealand consumers who are purchasing goods for personal,
domestic or household use or consumption and not for the purpose of a business ("New Zealand
Consumers") are entitled to repair, replacement or refund for a failure and compensation for other
reasonably foreseeable loss or damage. A New Zealand Consumer (as dened above) may recover the
costs of returning the product to the place of purchase if there is a breach of the New Zealand consumer
law; furthermore, if it will be of signicant cost to the New Zealand Consumer to return the goods to HP
then HP will collect such goods at its own cost. Where any supply of products or services is for business
purposes, you agree that the Consumer Guarantees Act 1993 does not apply and that given the nature
and value of the transaction, this is fair and reasonable.
© Copyright 2021 HP Development Company, L.P.
The information contained herein is subject to change without notice. All other product names mentioned
herein may be trademarks of their respective companies. To the extent permitted by applicable law, the only
142
Appendix BService and support
warranties for HP products and services are set forth in the express warranty statements accompanying
such products and services. Nothing herein should be construed as constituting an additional warranty. To
the extent permitted by applicable law, HP shall not be liable for technical or editorial errors or omissions
contained herein.
Customer self-repair warranty service
HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for
greater exibility in performing defective parts replacement. If during the diagnosis period, HP identies that
the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement.
There are two categories of CSR parts: 1)Parts for which customer self repair is mandatory. If you request
HP to replace these parts, you will be charged for the travel and labor costs of this service. 2)Parts for which
customer self repair is optional. These parts are also designed for Customer Self Repair. If, however, you
require that HP replace them for you, this may be done at no additional charge under the type of warranty
service designated for your product.
Based on availability and where geography permits, CSR parts will be shipped for next business day
delivery. Same-day or four-hour delivery may be oered at an additional charge where geography permits.
If assistance is required, you can call the HPTechnical Support Center and a technician will help you over the
phone. HP species in the materials shipped with a replacement CSR part whether a defective part must be
returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective
part back to HP within a dened period of time, normally ve(5) business days. The defective part must be
returned with the associated documentation in the provided shipping material. Failure to return the defective
part may result in HP billing you for the replacement. With a customer self repair, HP will pay all shipping and
part return costs and determine the courier/carrier to be used.
Customer support
Table B-3 Customer Support
Support URL links
Get telephone support for your country/region
Have the product name, serial number, date of purchase, and
problem description ready.
Country/region phone numbers are on the yer that was in the
box with your product or at www.hp.com/support
Get 24-hour Internet support, and download software utilities and
drivers
www.hp.com/support
Order additional HPservice or maintenance agreements www.hp.com/go/carepack
Register your product www.register.hp.com
Customer self-repair warranty service 143
Environmental product stewardship programC
This section describes the environmental-friendly product stewardship program at HP.
Protecting the environment
HP is committed to providing quality products in an environmentally sound manner. This product has been
designed with several attributes to minimize impacts on our environment.
Ozone production
The airborne emissions of ozone for this product have been measured according to a standardized protocol
and when these emissions data are applied to an anticipated high-use scenario in an oice workspace, HP has
determined there is no appreciable amount of ozone generated during printing and the levels are well within
current indoor air quality standards and guidelines.
References -
Test method for the determination of emissions from hardcopy devices with respect to awarding the
environmental label for oice devices with printing function; DE-UZ 205 – BAM; January 2018.
Based on ozone concentration when printing 2 hours per day in 30.6 cubic meter room with a ventilation rate
of 0.68 air changes per hour with HP printing supplies.
Power consumption
Power usage drops signicantly while in Ready, Sleep, or O mode, which saves natural resources and
saves money without aecting the high performance of this product. HP printing and imaging equipment
marked with the ENERGY STAR
®
logo is qualied to the U.S. Environmental Protection Agency's ENERGY STAR
specications for imaging equipment. The following mark will appear on ENERGY STAR qualied imaging
products:
Additional ENERGY STAR qualied imaging product model information is listed at:
www.hp.com/go/energystar
Toner consumption
EconoMode uses less toner, which might extend the life of the print cartridge. HPdoes not recommend the
full-time use of EconoMode. If EconoMode is used full-time, the toner supply might outlast the mechanical
parts in the print cartridge. If print quality begins to degrade and is no longer acceptable, consider replacing
the print cartridge.
144
Appendix CEnvironmental product stewardship program
Paper use
This product’s duplex feature (manual or automatic) and N-up printing (multiple pages printed on one page)
capability can reduce paper usage and the resulting demands on natural resources.
Plastics
Plastic parts over 25 grams are marked according to international standards that enhance the ability to
identify plastics for recycling purposes at the end of the product’s life.
HPLaserJet print supplies
Original HPSupplies were designed with the environment in mind. HP makes it easy to conserve resources and
paper when printing. And when you are done, we make it easy and free to recycle.
1
All HP cartridges returned to HPPlanet Partners go through a multiphase recycling process where materials
are separated and rened for use as raw material in new Original HP cartridges and everyday products. No
Original HP cartridges returned through HPPlanet Partners are ever sent to a landll, and HP never rells or
resells Original HP cartridges.
To participate in HPPlanet Partners return and recycling program, visit www.hp.com/recycle. Select your
country/region for information on how to return HP printing supplies. Multi-lingual program information and
instructions are also included in every new HPLaserJet print cartridge package.
1
Program availability varies. For more information, visit www.hp.com/recycle
Paper
This product is capable of using recycled paper and lightweight paper (EcoFFICIENT™) when the paper meets
the guidelines outlined in the HPLaser Printer Family Print Media Guide. This product is suitable for the use of
recycled paper and lightweight paper (EcoFFICIENT™) according to EN12281:2002.
Material restrictions
This HP product does not contain added mercury.
Disposal of waste equipment by users (EU and India)
This symbol means do not dispose of your product with your other household waste. Instead, you should
protect human health and the environment by handing over your waste equipment to a designated collection
point for the recycling of waste electrical and electronic equipment. For more information, please contact your
household waste disposal service, or go to: www.hp.com/recycle
Paper use
145
Electronic hardware recycling
HPencourages customers to recycle used electronic hardware. For more information about recycling
programs go to: www.hp.com/recycle
Hardware recycling information (Brazil)
Este produto eletrônico e seus componentes não devem ser descartados no lixo comum, pois embora estejam
em conformidade com padrões mundiais de restrição a substâncias nocivas, podem conter, ainda que em
quantidades mínimas, substâncias impactantes ao meio ambiente. Ao
nal da vida útil deste produto, o
usuário deverá entregá-lo à HP. A não observância dessa orientação sujeitará o infrator às sanções previstas
em lei.
Após o uso, as pilhas e/ou baterias dos produtos HP deverão ser entregues ao estabelecimento comercial ou
rede de assistência técnica autorizada pela HP.
Para maiores informações, inclusive sobre os pontos de recebimento, acesse:
www8.hp.com/br/pt/ads/planet-partners/index.html
Chemical substances
HP is committed to providing our customers with information about the chemical substances in our products
as needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006 of the European
Parliament and the Council). A chemical information report for this product can be found at: www.hp.com/go/
reach
Product Power Data per European Union Commission Regulation
1275/2008
For product power data, including the power consumption of the product in networked standby if all
wired network ports are connected and all wireless network ports are activated, please refer to section
P14 ‘Additional Information’ of the product IT ECO Declaration at www.hp.com/hpinfo/globalcitizenship/
environment/productdata/itecodesktop-pc.html
SEPA Ecolabel User Information (China)
中国环境标识认证产品用户说明
噪声大于 63.0 dB(A)的办公设备不宜放置于办公室内，请在独立的隔离区域使用。
146
Appendix CEnvironmental product stewardship program
如需长时间使用本产品或打印大量文件，请确保在通风良好的房间内使用。
如您需要确认本产品处于零能耗状态，请按下电源关闭按钮，并将插头从电源插座断开。
您可以使用再生纸，以减少资源耗费。
The regulation of the implementation on China energy label for
printer, and copier
依据“复印机、打印机和传真机能源效率标识实施规则”，本打印机具有中国能效标签。根据“复印机、打印
机和传真机能效限定值及能效等级” (“GB21521”) 决定并计算得出该标签上所示的能效等级和 TEC (典型
能耗) 值。
1. 能效等级
能效等级分为三个等级，等级 1 级能效最高。根据产品类型和打印速度标准决定能效限定值。
2. 能效信息
2.1 激光打印机及一体机和高性能喷墨打印机及一体机
● 典型能耗
典型能耗是正常运行 GB21521 测试方法中指定的时间后的耗电量。此数据表示为每周千瓦时
(kWh) 。
标签上所示的能效数字按涵盖根据“复印机、打印机和传真机能源效率标识实施规则”选择的登记装置中
所有配置的代表性配置测定而得。因此，本特定产品型号的实际能耗可能与标签上所示的数据不同。
有关规范的详情信息，请参阅 GB21521 标准的当前版本。
Restriction of Hazardous Substances statement (India)
This product, as well as its related consumables and spares, complies with the reduction in hazardous
substances provisions of the "India E-waste Rule 2016." It does not contain lead, mercury, hexavalent
chromium, polybrominated biphenyls or polybrominated diphenyl ethers in concentrations exceeding 0.1
weight % and 0.01 weight % for cadmium, except where allowed pursuant to the exemptions set in Schedule 2
of the Rule.
WEEE (Turkey)
Türkiye Cumhuriyeti: AEEE Yönetmeliğine Uygundurp
The regulation of the implementation on China energy label for printer, and copier 147
The Table of Hazardous Substances/Elements and their Content
(China)
Material Safety Data Sheet (MSDS)
Material Safety Data Sheets (MSDS) for supplies containing chemical substances (for example, toner) can be
obtained by accessing the HPWeb site at www.hp.com/go/msds
148
Appendix CEnvironmental product stewardship program
EPEAT
Many HP products are designed to meet EPEAT. EPEAT is a comprehensive environmental rating that helps
identify greener electronics equipment. For more information on EPEAT go to www.epeat.net. For information
on HP's EPEAT registered products go to www8.hp.com/us/en/hp-information/global-citizenship/index.html
Declaration of the Presence Condition of the Restricted Substances
Marking (Taiwan)
台灣 限用物質含有情況標示聲明書
Taiwan Declaration of the Presence Condition of the Restricted Substances Marking
若要存取產品的最新使用指南或手冊，請前往 hp.com/support。選取搜尋您的產品，然後依照 畫面上的指
示繼續執行。
EPEAT
149
To access the latest user guides or manuals for your product, go to hp.com/support. Select Find your product,
and then follow the on-screen instructions.
For more information
To obtain information about these environmental topics:
● Product environmental prole sheet for this and many related HPproducts
● HP’s commitment to the environment
● HP’s environmental management system
● HP’s end-of-life product return and recycling program
● Material Safety Data Sheets
Visit www.hp.com/go/environment
Also, visit www.hp.com/recycle
150 Appendix CEnvironmental product stewardship program
Regulatory informationD
This section describes the regulatory statements.
Regulatory statements
The printer meets product requirements from regulatory agencies in your country/region.
European Union & United Kingdom Regulatory Notice
Products bearing the CE marking and UKCA marking comply with one or more of the following EU Directives
and/or equivalent UK Statutory Instruments as may be applicable: Low Voltage Directive 2014/35/EU, EMC
Directive 2014/30/EU, Eco Design Directive 2009/125/EC, RED 2014/53/EU, RoHS Directive 2011/65/EU.
Compliance with these directives is assessed using applicable European Harmonized Standards. The full EU
and UK Declaration of Conformity can be found at the following website: www.hp.com/go/certicates (Search
with the product model name or its Regulatory Model Number (RMN), which may be found on the regulatory
label.)
The point of contact for regulatory matters is: Email techr[email protected]om
The EU point of contact for regulatory matters is:
HP Deutschland GmbH, HP HQ-TRE, 71025 Boeblingen, Germany
The UK point of contact for regulatory matters is:
HP Inc UK Ltd, Regulatory Enquiries, Earley West, 300 Thames Valley Park Drive, Reading, RG6 1PT
Regulatory model numbers
For regulatory identication purposes, your product is assigned a regulatory model number. Regulatory
model numbers should not be confused with marketing names or product numbers.
Regulatory information
151
Table D-1 Regulatory model numbers
Product model number Regulatory model number
HP LaserJet Pro MFP 3101fdne
HP LaserJet Pro MFP 3101fdn
HP LaserJet Pro MFP 3102fdne
HP LaserJet Pro MFP 3102fdn
HP LaserJet Pro MFP 3103fdn
HP LaserJet Pro MFP 3104fdn
SHNGC-2001-00
HP LaserJet Pro MFP 3101fdwe
HP LaserJet Pro MFP 3101fdw
HP LaserJet Pro MFP 3102fdwe
HP LaserJet Pro MFP 3102fdw
HP LaserJet Pro MFP 3103fdw
HP LaserJet Pro MFP 3104fdw
SHNGC-2001-01
FCC regulations
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant
to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses, and can radiate radio frequency
energy. If this equipment is not installed and used in accordance with the instructions, it may cause harmful
interference to radio communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment o and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
● Reorient or relocate the receiving antenna.
● Increase separation between equipment and receiver.
● Connect equipment to an outlet on a circuit dierent from that to which the receiver is located.
● Consult your dealer or an experienced radio/TV technician.
NOTE: Any changes or modications to the printer that are not expressly approved by HP could void the
user’s authority to operate this equipment.
Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC rules.
Canada - Industry Canada ICES-003 Compliance Statement
CAN ICES-3(B)/NMB-3(B)
Power cord instructions
Make sure your power source is adequate for the product voltage rating. The voltage rating is on the product
label. The product uses either 110-127 Vac or 220-240Vac and 50/60Hz.
152
Appendix DRegulatory information
Connect the power cord between the product and a grounded AC outlet.
CAUTION: To prevent damage to the product, use only the power cord that is provided with the product.
Laser safety
The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has
implemented regulations for laser products manufactured since August1,1976. Compliance is mandatory
for products marketed in the United States. The device is certied as a “Class 1” laser product under the
U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the
Radiation Control for Health and Safety Act of 1968. Since radiation emitted inside the device is completely
conned within protective housings and external covers, the laser beam cannot escape during any phase of
normal user operation.
WARNING! Using controls, making adjustments, or performing procedures other than those specied in
this user guide may result in exposure to hazardous radiation.
For other US/Canada regulatory matters, please contact:
HP Inc.
HP Inc. 1501 Page Mill Rd, Palo Alto, CA 94304, USA
Email contact: (techregshel[email protected]) or Telephone contact: +1 (650) 857-1501
Laser statement for Finland
Luokan 1 laserlaite
HP LaserJet Pro MFP 3101-3104, laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite.
Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle. Laitteen
turvallisuusluokka on määritetty standardin EN 60825-1 (2014) mukaisesti.
VAROITUS !
Laitteen käyttäminen muulla kuin käyttöohjeessa mainitulla tavalla saattaa altistaa käyttäjän
turvallisuusluokan 1 ylittävälle näkymättömälle lasersäteilylle.
VARNING !
Om apparaten används på annat sätt än i bruksanvisning specicerats, kan användaren utsättas för osynlig
laserstrålning, som överskrider gränsen för laserklass 1.
HUOLTO
HP LaserJet Pro MFP 3101-3104 - kirjoittimen sisällä ei ole käyttäjän huollettavissa olevia kohteita. Laitteen
saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkilö. Tällaiseksi huoltotoimenpiteeksi ei
katsota väriainekasetin vaihtamista, paperiradan puhdistusta tai muita käyttäjän käsikirjassa lueteltuja,
käyttäjän tehtäväksi tarkoitettuja ylläpitotoimia, jotka voidaan suorittaa ilman erikoistyökaluja.
VARO !
Mikäli kirjoittimen suojakotelo avataan, olet alttiina näkymättömällelasersäteilylle laitteen ollessa
toiminnassa. Älä katso säteeseen.
VARNING !
Laser safety
153
Om laserprinterns skyddshölje öppnas då apparaten är i funktion, utsättas användaren för osynlig
laserstrålning. Betrakta ej strålen.
Tiedot laitteessa käytettävän laserdiodin säteilyominaisuuksista: Aallonpituus 775-795 nm Teho 5 m W
Luokan 3B laser.
GS statement (Germany)
Das Gerät ist nicht für die Benutzung im unmittelbaren Gesichtsfeld am Bildschirmarbeitsplatz vorgesehen.
Um störende
Reexionen am Bildschirmarbeitsplatz zu vermeiden, darf dieses Produkt nicht im
unmittelbaren Gesichtsfeld platziert werden.
Das Gerät ist kein Bildschirmarbeitsplatz gemäß BildscharbV. Bei ungünstigen Lichtverhältnissen (z. B. direkte
Sonneneinstrahlung) kann es zu Reexionen auf dem Display und damit zu Einschränkungen der Lesbarkeit
der dargestellten Zeichen kommen.
Die Bilddarstellung dieses Gerätes ist nicht für verlängerte Bildschirmtätigkeiten geeignet.
Nordic Statements (Denmark, Finland, Norway, Sweden)
Denmark:
Apparatets stikprop skal tilsuttes en stikkontakt med jord, som giver forbindelse til stikproppens jord.
Finland:
Laite on liitettävä suojakoskettimilla varustettuun pistorasiaan.
Norway:
Apparatet må tilkoples jordet stikkontakt.
Sweden:
Apparaten skall anslutas till jordat uttag.
Taiwan BSMI USB Port (Walk-up) Statement
The front USB port (walk-up port) located at the front, top, or side of the product is typically used with thumb
drives.
Eurasian Conformity (Armenia, Belarus, Kazakhstan, Kirgizstan, Russia)
Производитель и дата производства
HP Inc.
Адрес: 1501 Page Mill Road, Palo Alto, California 94304, U.S.
Дата производства зашифрована в 10-значном серийном номере, расположенном на наклейке со
служебной информацией изделия. 4-я, 5-я и 6-я цифры обозначают год и неделю производства. 4-я
154
Appendix DRegulatory information
цифра обозначает год, например, «3» обозначает, что изделие произведено в «2013» году. 5-я и 6-я
цифры обозначают номер недели в году производства, например, «12» обозначает «12-ю» неделю.
Өндіруші жəне өндіру мерзімі
HP Inc.
Мекенжайы: 1501 Page Mill Road, Palo Alto, California 94304, U.S.
Өнімнің жасалу мерзімін табу үшін өнімнің қызмет көрсету жапсырмасындағы 10 таңбадан тұратын
сериялық нөмірін қараңыз. 4-ші, 5-ші жəне 6-шы сандар өнімнің жасалған жылы мен аптасын
көрсетеді. 4-ші сан жылын көрсетеді, мысалы «3» саны «2013» дегенді білдіреді. 5-ші жəне 6-шы
сандары берілген жылдың қай аптасында жасалғанын көрсетеді, мысалы, «12» саны «12-ші» апта
дегенді білдіреді.
Местные представители
Россия: ООО "Эйч Пи Инк",
Российская Федерация, 125171, г . Москва, Ленингра дское шоссе, 1 6А, стр.3,
Телефон/факс: +7 495 797 35 00 / +7 499 92132 50
Казахстан: Филиал компании "ЭйчПи Глобал Трэйдинг Би.Ви.", Республика Казахстан, 050040, г. Алматы,
Бостандыкский район, проспект Аль-Фараби, 77/7,
Телефон/факс: + 7 7 27 355 35 52
Жергілікті өкілдіктері
Ресей: ООО "Эйч Пи Инк",
Ресей Федерациясы, 125171, Мәскеу, Ленинград шоссесі, 16A блок 3,
Телефон/факс: +7 495 797 35 00 / +7 499 92132 50
Қазақстан: "ЭйчПи Глобал Трэйдинг Би.Ви." компаниясынын Қазақстандағы филиалы, Қазақстан
Республикасы, 050040, Алматы к., Бостандык ауданы, Əл- Фараби даңғылы, 77/7,
Телефон/факс: +7 727 355 35 52
Telecom (fax) statements
The topic describes the fax statements.
Fax Cord Statement
Product may or may not have fax/telephone cord enclosed. If not provided, use only No. 26 AWG or larger
telecommunication line cord to reduce the risk of re.
Belarus statement
В соответствии с Постановлением Совета Министров Республики Беларусь от 24 мая 2017 года
№ 383 (об описании и порядке применения знака соответствия к техническому регламенту
Республики Беларусь) продукция, требующая подтверждения соответствия техническому регламенту
Республики Беларусь, размещенная на рынке Республики Беларусь, должна быть маркирована знаком
соответствия ТР BY.
Өндіруші жəне өндіру мерзімі
155
Brazil ANATEL statement
Este equipamento não tem direito à proteção contra interferência prejudicial e não pode causar interferência
em sistemas devidamente autorizados.
Para maiores informações consulte o site da ANATEL – www.anatel.gov.br
Canada
Industry Canada CS-03 requirements:
NOTICE: The Industry Canada label identies certied equipment. This certication means the equipment
meets certain telecommunications network protective, operational, and safety requirements as prescribed
in the appropriate Terminal Equipment Technical Requirement document(s). The Department does not
guarantee the equipment will operate to the user’s satisfaction. Before installing this equipment, users
should ensure that it is permissible for the equipment to be connected to the facilities of the local
telecommunications company. The equipment must also be installed using an acceptable method of
connection. The customer should be aware that compliance with the above conditions may not prevent
degradation of service in some situations. Repairs to certied equipment should be coordinated by a
representative designated by the supplier. Any repairs or alterations made by the user to this equipment, or
equipment malfunctions, may give the telecommunications company cause to request the user to
disconnect the equipment. Users should ensure for their own protection that the electrical ground
connections of the power utility, telephone lines, and internal metallic water pipe system, if present, are
connected together. This precaution can be particularly important in rural areas.
CAUTION: Users should not attempt to make such connections themselves, but should contact the
appropriate electric inspection authority, or electrician, as appropriate. The Ringer Equivalence Number
(REN) of this device is shown on the regulatory chassis label.
This product meets the applicable Innovation, Science and Economic Development Canada technical
specications.
NOTICE: The Ringer Equivalence Number (REN) indicates the maximum number of devices allowed to be
connected to a telephone interface. The termination of an interface may consist of any combination of
devices subject only to the requirement that the sum of the RENs of all the devices not exceed ve (5).
The standard connecting arrangement code (telephone jack type) for equipment with direct connections to
the telephone network is CA11A.
Exigences CS-03 d'Industrie Canada:
NOTICE: l’étiquette Industrie Canada permet d’identier les équipements certiés. Cette certication
signie que l'équipement est conforme à certaines exigences de protection, exploitation et sécurité du
réseau de télécommunication, tel que stipulé dans les documents appropriés relatifs aux exigences
techniques des équipements de type terminal. Le Département ne garantit pas que l’exploitation de
l’équipement donnera pleine satisfaction à l’utilisateur. Avant d'installer cet équipement, les utilisateurs
156
Appendix DRegulatory information
doivent s'assurer qu'il est possible de connecter l'équipement aux installations de la société de
télécommunication locale. L'équipement doit également être installé en utilisant une méthode de connexion
acceptable. Le client doit être conscient du fait que la conformité du matériel aux conditions citées ci-dessus
n’empêche nullement des dégradations dans certaines situations. Toute réparation de l'équipement certié
doit être coordonnée par un représentant nommé par le fournisseur. Toute réparation ou altération réalisée
par l’utilisateur lui-même et tout dysfonctionnement de l’équipement donne à la compagnie de téléphone le
droit d’exiger la mise hors service de l’équipement. Pour des raisons de sécurité, l’utilisateur doit s’assurer
que les branchements à la terre de l’installation électrique, des lignes téléphoniques et du système de
conduites d'eau métalliques internes, s’il y a lieu, sont bien reliés entre eux. Cette précaution peut s'avérer
particulièrement importante dans les zones rurales.
CAUTION: L'utilisateur ne doit pas tenter d'eectuer lui-même ces raccordements, mais doit contacter
l'organisme de contrôle électrique approprié, ou un électricien, selon le cas. L’indice d'équivalence de la
sonnerie (REN) de cet appareil est aiché sur l’étiquette réglementaire apposée sur le châssis.
Ce produit respecte les spécications techniques applicables dénies par Innovation, Science and Economic
Development Canada.
NOTICE: L’indice d'équivalence de la sonnerie (REN) correspond au nombre maximum d'appareils autorisés
à se connecter à une interface de téléphonie. La terminaison d'une interface peut consister en toute
combinaison d'appareils soumise uniquement à l'exigence que le total des indices REN de tous les appareils
ne dépasse pas cinq (5).
Le code de l'ensemble connecté standard (type de prise téléphonique) pour l'équipement associé à des
connexions directes vers le réseau téléphonique est CA11A.
Europe Statement for Telecom Operation
The printer meets applicable EU Directive & UK Statutory Instruments and carries the CE & UKCA mark
accordingly. For details see EU & UK Declaration of Conformity issued by the manufacturer in another section
of this manual.
For printers with the feature to be connected to the analog Public Switched Telecommunication Networks
(PSTN):
Due to dierences between individual European national PSTNs the product may not guarantee unconditional
assurance of successful operation on every PSTN termination point. Network compatibility depends on the
correct setting being selected by the customer in preparation of its connection to the PSTN. Please follow the
instructions provided in the user manual. If you experience network compatibility issues, please contact your
equipment supplier or HP Inc. help desk in the country of operation. Connecting to a PSTN termination point
may be the subject of additional requirements set out by the local PSTN operator.
New Zealand
The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that
the item complies with minimum conditions for connection to its network. It indicates no endorsement of the
product by Telecom, nor does it provide any sort of warranty. Above all, it provides no assurance that any item
will work correctly in all respects with another item of Telepermitted equipment of a dierent make or model,
nor does it imply that any product is compatible with all of Telecom’s network services.
This equipment may not provide for the eective hand-over of a call to another device connected to the same
line.
This equipment shall not be set up to make automatic calls to the Telecom “111” Emergency Service.
This product has not been tested to ensure compatibility with the FaxAbility distinctive ring service for New
Zealand.
Europe Statement for Telecom Operation
157
Additional FCC Statement for Telecom Products (US)
This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the
back of this equipment is a label that contains, among other information, a product identier in the format
US:AAAEQ##TXXXX. If requested, this number must be provided to the telephone company.
The REN is used to determine the quantity of devices, which may be connected to the telephone line.
Excessive RENs on the telephone line may result in the devices not ringing in response to an incoming call.
In most, but not all, areas, the sum of the RENs should not exceed ve (5.0). To be certain of the number of
devices that may be connected to the line, as determined by the total RENs, contact the telephone company to
determine the maximum REN for the calling area.
This equipment uses the following USOC jacks: RJ11C.
FCC-compliant telephone cord, jack and modular plug should be used with this equipment. This equipment
is designed to be connected to the telephone network or premises wiring using a compatible modular jack,
which is Part 68 compliant. This equipment cannot be used on telephone company-provided coin service.
Connection to Party Line Service is subject to state taris.
If this equipment causes harm to the telephone network, the telephone company will notify you in advance
that temporary discontinuance of service may be required. If advance notice is not practical, the telephone
company will notify the customer as soon as possible. Also, you will be advised of your right to le a complaint
with the FCC if you believe it is necessary.
The telephone company may make changes in its facilities, equipment, operations, or procedures that could
aect the operation of the equipment. If this happens, the telephone company will provide advance notice in
order for you to make the necessary modications in order to maintain uninterrupted service.
If trouble is experienced with this equipment, please see the numbers in this manual for repair and (or)
warranty information. If the trouble is causing harm to the telephone network, the telephone company may
request you remove the equipment from the network until the problem is resolved.
The customer can do the following repairs: Replace any original equipment that came with the device. This
includes the print cartridge, the supports for trays and bins, the power cord, and the telephone cord (if
provided). It is recommended that the customer install an AC surge arrestor in the AC outlet to which this
device is connected. This is to avoid damage to the equipment caused by local lightning strikes and other
electrical surges.
Telephone Consumer Protection Act
The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or
other electronic device, including fax machines, to send any message unless such message clearly contains,
in a margin at the top or bottom of each transmitted page or on the rst page of the transmission,
the date and time it is sent and an identication of the business, other entity, or individual sending the
message and the telephone number of the sending machine or such business, other entity, or individual. (The
telephone number provided cannot be a 900 number or any other number for which charges exceed local or
long-distance transmission charges.)
Wireless statements
The statements in this section apply to wireless-capable printers only.
158
Appendix DRegulatory information
FCC compliance statement—United States
Exposure to radio frequency radiation
CAUTION: The radiated output power of this device is far below the FCC radio frequency exposure limits.
Nevertheless, the device shall be used in such a manner that the potential for human contact during normal
operation is minimized.
In order to avoid the possibility of exceeding the FCC radio frequency exposure limits, human proximity to
the antenna shall not be less than 20cm (8in) during normal operation.
This device complies with Part 15 of FCC Rules. Operation is subject to the following two conditions: (1) this
device may not cause interference, and (2) this device must accept any interference, including interference
that may cause undesired operation of the device.
CAUTION: Based on Section 15.21 of the FCC rules, changes of modications to the operation of this
product without the express approval by HP may invalidate its authorized use.
Australia statement
This device incorporates a radio-transmitting (wireless) device. For protection against radio transmission
exposure, it is recommended that this device be operated no less than 20cm from the head, neck, or body.
Belarus statement
В соответствии с Постановлением Совета Министров Республики Беларусь от 24 мая 2017 года
№ 383 (об описании и порядке применения знака соответствия к техническому регламенту
Республики Беларусь) продукция, требующая подтверждения соответствия техническому регламенту
Республики Беларусь, размещенная на рынке Республики Беларусь, должна быть маркирована знаком
соответствия ТР BY.
Brazil ANATEL statement
Este equipamento não tem direito à proteção contra interferência prejudicial e não pode causar interferência
em sistemas devidamente autorizados.
Para maiores informações consulte o site da ANATEL – www.anatel.gov.br
Canadian statements
For Indoor Use. This digital apparatus does not exceed the Class B limits for radio noise emissions from digital
apparatus as set out in the radio interference regulations of the Canadian Department of Communications.
The internal wireless radio complies with RSS 210 of Industry Canada.
Pour ĺusage d´intérieur. Le présent appareil numérique ńémet pas de bruits radioélectriques dépassant les
limites applicables aux appareils numériques de Classe B prescribes dans le règlement sur le brouillage
FCC compliance statement—United States
159
radioélectrique édicté par le Ministère des Communications du Canada. Le composant RF interne est conforme
à la norme CNR-210 d´Industrie Canada.
China CMIIT Wireless statements
中国无线电发射设备通告
型号核准代码显示在产品本体的铭牌上。
Korean statement
무선 전용제품:
해당 무선설비는 전파혼신 가능성이 있음으로 인명안전과 관련된 서비스는 할 수 없음. (무선모듈제품이
설치되어있는경무)
Taiwan statement (Traditional Chinese)
應避免影響附近雷達系統之操作。
高增益指向性天線只得應用於固定式點對點系統。
Products with 5 GHz Operation Industry of Canada
CAUTION: When using IEEE 802.11a wireless LAN, this product is restricted to indoor use, due to its
operation in the 5.15- to 5.25-GHz frequency range. Industry Canada requires this product to be used
indoors for the frequency range of 5.15 GHz to 5.25 GHz to reduce the potential for harmful interference to
co-channel mobile satellite systems. High-power radar is allocated as the primary user of the 5.25- to 5.35-
GHz and 5.65- to 5.85-GHz bands. These radar stations can cause interference with and/or damage to this
device.
Lors de l'utilisation d'un réseau local sans l IEEE 802.11a, ce produit est réservé à une utilisation
en intérieur en raison de sa plage de fréquences, comprise entre 5,15 et 5,25GHz. Industrie Canada
recommande l'utilisation en intérieur de ce produit pour la plage de fréquences comprise entre 5,15 et
5,25GHz an de réduire les interférences nuisibles potentielles avec les systèmes de satellite portables
utilisant le même canal. Le radar à haute puissance est déni comme étant le principal utilisateur des
bandes 5,25 à 5,35GHz et 5,65 à 5,85GHz. Ces stations radar peuvent provoquer des interférences sur ce
périphérique et/ou l'endommager.
Taiwan NCC Statement:(Only for 5GHz)
160 Appendix DRegulatory information
Exposure to Radio Frequency Radiation (Canada)
WARNING! Exposure to Radio Frequency Radiation. The radiated output power of this device is below the
Industry Canada radio frequency exposure limits. Nevertheless, the device should be used in such a manner
that the potential for human contact is minimized during normal operation.
WARNING! Exposition aux émissions de fréquences radio. La puissance de sortie émise par ce périphérique
est inférieure aux limites xées par Industrie Canada en matière d’exposition aux fréquences radio.
Néanmoins, les précautions d'utilisation du périphérique doivent être respectées an de limiter tout risque
de contact avec une personne.
To avoid the possibility of exceeding the Industry Canada radio frequency exposure limits, human proximity to
the antennas should not be less than 20 cm (8 inches).
Pour éviter tout dépassement des limites xées par Industrie Canada en matière d’exposition aux fréquences
radio, la distance entre les utilisateurs et les antennes ne doit pas être inférieure à 20 cm (8 pouces).
European regulatory notice
The telecommunications functionality of this product may be used in the following European countries/
regions:
Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece,
Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway,
Poland, Portugal, Romania, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, and United Kingdom.
Notice for use in Russia
Существуют определенные ограничения по использованию беспроводных сетей (стандарта 802.11b/g)
с рабочей частотой 2,4 ГГц: Данное оборудование может использоваться внутри помещений с
использованием диапазона частот 2400-2483,5МГц (каналы 1-13). При использовании внутри
помещений максимальная эффективная изотропно–излучаемая мощность (ЭИИМ) должна составлять
не более 100мВт.
Mexico statement
Aviso para los usuarios de México
“La operación de este equipo está sujeta a las siguientes dos condiciones: (1) es posible que este equipo
o dispositivo no cause interferencia perjudicial y (2) este equipo o dispositivo debe aceptar cualquier
interferencia, incluyendo la que pueda causar su operación no deseada."
Para saber el modelo de la tarjeta inalámbrica utilizada, revise la etiqueta regulatoria de la impresora.
Thailand statement
เครื่องวิทยุคมนาคมนี้มีระดับการแผ่คลื่นแม่เหล็กไฟฟ้ าสอดคล้องตามมาตรฐานความปลอดภัยต่อสุขภาพของมนุษย์จากการ
ใช้เครื่องวิทยุคมนาคมที่คณะกรรมการกิจการโทรคมนาคมแห่งชาติประกาศกําหนด
This radio communication equipment has the electromagnetic eld strength in compliance with the Safety
Standard for the Use of Radio Communication Equipment on Human Health announced by the National
Telecommunications Commission.
Exposure to Radio Frequency Radiation (Canada)
161
Vietnam Telecom
NOTE: Telecom wireless marking for ICTQC Type approved products.
Dynamic Security Enabled Printers
This printer is intended to work only with cartridges that have a new or reused HP chip. A reused HP chip
enables the use of reused, remanufactured, and relled cartridges.
The printer uses dynamic security measures to block cartridges using a non-HP chip. Periodic rmware
updates delivered over the internet will maintain the eectiveness of the dynamic security measures and
block cartridges that previously worked.
Updates can improve, enhance, or extend the printer’s functionality and features, protect against security
threats, and serve other purposes, but these updates can also block cartridges using a non-HP chip from
working in the printer, including cartridges that work today. Unless you are enrolled in certain HP programs
such as Instant Ink or use other services that require automatic online rmware updates, most HP printers can
be congured to receive updates either automatically or with a notication that allows you to choose whether
to update or not. For more information on dynamic security and how to congure online rmware updates,
please go to www.hp.com/learn/ds.
162 Appendix DRegulatory information
