I
Preface
Welcome to the Pantum series products!
We heartily appreciate your using of Pantum series products!
To protect your vital interests, please carefully read the following statements.
For more information, please visit our official website (
www.pantum.com).
Legal Notice
Trademark
Pantum and Pantum logos are registered trademarks of Zhuhai Pantum Electronics Co., Ltd.
Microsoft
®
, Windows
®
, Windows Server
®
and Windows Vista
®
are trademarks registered by
Microsoft Corporation in the United States or other countries/regions.
Apple, AirPrint, Mac, and macOS are trademarks of Apple Inc., registered in the U.S. and other
countries.Use of the Works with Apple badge means that an accessory has been designed to work
specifically with the technology identified in the badge and has been certified by the developer to
meet Apple performance standards.
The Mopria™ wordmark and the Mopria™ Logo are registered and/or unregistered trademarks of
Mopria Alliance, Inc. in the United States and other countries. Unauthorized use is strictly
prohibited.
Wi-Fi Direct, Wi-Fi Protected Setup (WPS), WPA, WPA2, WPA3 and Wi-Fi Protected Access are
marks of the Wi-Fi Alliance.
The ownership to the names of the software in this User Guide belongs to their respective owned
companies in accordance with corresponding license agreement, and they are referred for
instructions only.
All other product and brand names herein may be the registered trademarks, trademarks or service
marks of their respective owners, and they are referred for instructions only.
Copyright
The copyright of this User Guide is owned by Zhuhai Pantum Electronics Co., Ltd.
It is prohibited to copy, translate, modify and transmit this User Guide by any means or forms
without the prior written consent of Zhuhai Pantum Electronics Co., Ltd.
Version:V1.1
Disclaimer
For a better user experience, Zhuhai Pantum Electronics Co., Ltd. reserves the right to make
changes to the User Guide. The information contained herein is subject to change without notice.
Users are responsible for any damages arising from failing to follow this User Guide. Meanwhile,
except the express warranty made in the product maintenance manual or service commitment,
Zhuhai Pantum Electronics Co., Ltd. does not make any express or implied warranty or guarantee
to this User Guide (including composing or words).
Using this product to copy, print, scan certain documents or images or make other forms of
operations may be prohibited by the local laws. If you are uncertain about the legality of using this
product for certain documents or images, you should consult your legal advisor in advance.
II
Safety Precautions
Disconnect the power supply
The product should be placed close to or easily accessible to power sockets, so as to allow easy
disconnection of power supply!
Laser Safety
The laser radiation is harmful to the human body. Since laser components are completely sealed in
the printer, laser radiation will not leak. To avoid laser radiation, please do not randomly
disassemble the printer!
Caution – Use of controls or adjustments or performance of procedures other than those specified
herein may result in hazardous radiation exposure.
The printer has a Class 3B laser diode, which has no laser radiation leakage among laser
components. The laser components shall complies with the requirements of: U.S. Code of Federal
Regulations, 21 CFR 1040, IEC 60825-1.
III
Safety Warning
Please note the following safety warnings before using the printer:
Warning
There is a high-voltage electrode inside the printer. Before
cleaning the printer, make sure the power is turned off!
Plugging and unplugging the power cord plug with a wet
hand may result in an electric shock.
The fuser unit is hot during and after printing. Touching
the fuser unit (the shaded area as shown) may cause
burns!
The fuser unit bears a high temperature warning label.
Please do not remove or damage this label.
IV
Precautions
Precautions before Using the Printer:
1. Read and understand all instructions;
2. Familiarize yourself with the basic principles associated with operating electrical appliances;
3. Comply with all warnings and instructions marked on the equipment or specified in the manual
supplied with the equipment;
4. If the operating instructions conflict with the safety information, please refer back to the safety
information, as you may have misunderstood the operating instructions. If you cannot resolve the
conflicts, please call the Customer Service Hotline or contact a service representative for help;
5. Before cleaning the equipment, remove the power cord from the AC power supply outlet. Do not
use liquid or aerosol cleaners;
6. Please make sure that the equipment is put on a stable desktop surface to avoid serious
damage caused by the falling of the equipment;
7. Do not put the equipment near a radiator, an air conditioner, or a ventilation pipe;
8. Do not put any articles on the power cord. Do not put the equipment at the place where its power
cord could be stepped on by people;
9. Outlets and extension cords must not be overloaded. This may reduce performance and could
result in fire or electric shock;
10. Do not allow pets to chew on the AC power cord or the computer interface cable;
11. Do not allow sharp objects piercing equipment slot, so as to avoid contact with the
high-voltage device, which otherwise may result in fire or electric shock. Take care not to spill
liquids onto the equipment;
12. Do not disassemble the equipment so as to avoid the risk of electric shock. Necessary repairs
may only be carried out by professional maintenance personnel. Opening or removing the cover
could result in an electric shock or other potential hazards. Incorrect disassembly and assembly
could also result in an electric shock during future use;
13. If any one of the following occurs, disconnect the equipment from the computer and pull out
the power cord from the AC wall socket and contact a qualified member of the service personnel
for maintenance:
• Liquid has been spilled into the equipment.
• The equipment has been exposed to rain or water.
• The equipment falls, or the cover is damaged.
• Significant changes in the equipment’s performance.
14. Only adjust the control mentioned in the instructions. Incorrect adjustment of other controls
may result in damage and mean that professional maintenance personnel need to spend more
time fixing it;
15. Do not use the equipment in a thunderstorm so as to avoid the risk of an electric shock. If
possible, pull out the AC power cord during a thunderstorm;
16. If you continuously print multiple pages, the surface of the tray will become very hot. Take care
not to touch this surface, and keep children away from this surface;
17. The signal wire of the device connected with the printer can not be connected to the outdoors;
18. Please ensure timely ventilation in case of a prolonged use or printing huge amounts of
documents in a poorly ventilated room;
V
19. In standby status, the product will automatically enter into the power saving (sleep) mode if it
does not receive any job order for a while (such as 1 minute); and it can realize zero power
consumption only if it has not been connected with any external input power supply;
20. As the Class 1 equipment, the product must be connected to the power supply outlet with
protective grounding line when using;
21. This product should be placed according to the shipping marks on the product package box
during delivery;
22. This product is a kind of low-voltage equipment. When using this product below the specified
voltage range, please refer to the product precautions or call Pantum Aftersales Service Centre, if
the toner comes off the printed contents, or the equipment starts slowly;
23. This product is sold as a complete machine. The consumers can go to Pantum Aftersales
Service Centre to purchase parts they need. If the product sold is inconsistent with the package list,
please go to the specified Aftersales Service Centre to solve the problem;
24. Install this product in a place with the temperature between 10°C and 32°C and the relative
humidity between 20% and 80%;
25. For security and other reasons the printer may switch to intermittent printing after a certain
amount of continuous printing.
26. The power consumption of the product is 2.50W in networked standby if all wired network
ports are connected and all wireless network ports are activated;
27. To avoid the danger of fire or electric shock, please only use the power cord provided with this
product or authorized replacements approved by the manufacturer.
28. The power cord provided with this product is intended for this product only. Do not use it with
other devices as it may cause fire, electric shock, or other injuries.
29. Do not use flammable sprays or combustible solvents near or inside the machine. Additionally,
do not place them near or inside the machine as it may cause fire or electric shock.
30. Please keep this User Guide properly.
VI
Identification Description
The following icons may appear on PANTUM products,piease refer to the acyual labeling placed on the
product.
Where applicable
piease take appropriate measures to use the product according to the labeling
instructions.
This symbol indicates that, at the end of your product’s life, it must not be
discarded as domestic waste. Instead, you should dispose of your used
equipment at a designated collection point for the recycling of waste electrical
and electronic equipment. Ref: EU Directive 2002/96/EC on Waste Electrical
and Electronic Equipment (WEEE). Please contact your distributor / supplier
for further information.
This product is suitable for indoor use only.
VII
Normative Information And Statements
This section introduces the regulatory information and statements applicable to users in adpciflc
regions.
Applicable to users in the Chinese region.
/
Pb
Hg
Cd
(Cr
6+
)
(PBB)
(PBDE)
SJ/T11364
1. ○ GB/T26572
2. × GB/T26572
3.
4.
VIII
1. —
2. —
63.0 dB(A)
5
IX
2000
1
CMIIT
5150-5350 MHz
5150-5350MHz
X
Applicable to users in the European region
EU Regulatory Statement
This symbol indicates that, at the end of your product’s life, it must not be discarded as
domestic waste. Instead, you should dispose of your used equipment at a designated
collection point for the recycling of waste electrical and electronic equipment. Ref: EU
Directive 2002/96/EC on Waste Electrical and Electronic Equipment (WEEE). Please
contact your distributor / supplier for further information.
European Community (EC) directives conformity
The product complies with the requirements of the Low Voltage Directive 2014/35/EU,
the EMC Directive 2014/30/EU, the Ecodesign Directive 2009/125/EC, the RoHS
Directive 2011/65/EU.
Radio Equipment directive 2014/53/EU only for product with wireless feature.
The manufacturer of this product is: Zhuhai Pantum Electronics Co., Ltd., Building 02,06
and 08,No.888 Shengping Avenue, Pingsha Town, Zhuhai City, Guangdong Province,
519000 PR China.
A declaration of conformity to the requirements of the Directives is available upon
request from the Authorized Representative.
The product satisfies the Class B limits of EN 55032 / EN 55035.
RF exposure statements (only for product with wireless feature)
This transmitter must not be co-located or operating in conjunction with any other antenna or
transmitter. This equipment should be installed and operated with a minimum distance of 20
centimeters between the radiator and your body.
For customers in EU/ EFTA/ UK and Turkey(
only for product with wireless feature)
This device is restricted to indoor use when operating in the 5150-5350MHz frequency range to reduce
the potential for harmful interference to co-channel mobile satellite systems in all EU/EFTA member
states, Turkey and the UK.
Laser notice
The printer is a class 1 consumer laser product that is compliant with EN 50689:2021.
XI
Сертифицирован Таможенным Союзом России, Белоруссии и Казахстана.
Унифицированный символ: EAC.
Incorpora produto homologado pela Anatel sob número 24205-23-08708
XII
Table of Contents
01 Before Using the Printer ................................................................................................................. 1
Product View ................................................................................................................................. 1
Control Panel ................................................................................................................................ 4
Control Panel ......................................................................................................................... 4
Home screen ......................................................................................................................... 5
Touch screen button ............................................................................................................. 6
Function of power indicator ................................................................................................. 6
02 Paper and Print Media .................................................................................................................... 7
Paper Specification ...................................................................................................................... 7
Loading Paper ............................................................................................................................... 8
Loading into the Automatic Feeder Tray ............................................................................. 8
Install manual feed tray ........................................................................................................ 9
Paper and Manuscript Use Process .......................................................................................... 12
Scanning With Tablet .......................................................................................................... 12
Scan with the automatic document feeder (ADF) ............................................................ 15
03 Driver installation and uninstallation ........................................................................................... 16
Driver Setup ................................................................................................................................. 16
One-click Installation (For Windows and macOS) ............................................................ 16
Method to uninstall driver under macOS .......................................................................... 17
Uninstall Driver ............................................................................................................................ 18
Method to uninstall driver under Windows ....................................................................... 18
04 Wired network setup (applicable to wired network models) ..................................................... 19
Set IP Address ............................................................................................................................ 19
Automatic Setting ............................................................................................................... 19
Manual Setting .................................................................................................................... 19
05 Wireless network setup (applicable to Wi-Fi models) ................................................................ 20
Basic structure mode ................................................................................................................. 20
Wireless network setup tools ............................................................................................. 20
Preliminary preparations .................................................................................................... 20
Setup methods of wireless network setup tools .............................................................. 21
How to disable the Wi-Fi network connected ................................................................... 21
06 Web server ..................................................................................................................................... 22
Visit the embedded Web server................................................................................................. 22
07 Print ................................................................................................................................................ 23
Print Function.............................................................................................................................. 23
XIII
Print Settings .............................................................................................................................. 24
Setting the printing parameters ......................................................................................... 24
Automatic Two-Sided Printing ........................................................................................... 24
Secure printing .................................................................................................................... 25
08 Copying .......................................................................................................................................... 28
Copying function ........................................................................................................................ 28
Common copying setting ........................................................................................................... 28
Multipage ............................................................................................................................. 29
Collated copy ...................................................................................................................... 30
ID copy setting ............................................................................................................................ 30
Receipt setting ............................................................................................................................ 30
09 Scan ............................................................................................................................................... 31
Pull Scan ..................................................................................................................................... 31
Windows system scan ........................................................................................................ 31
macOS System Scan .......................................................................................................... 32
Push Scan ................................................................................................................................... 33
Scan to PC ........................................................................................................................... 33
Scan to E-mail ..................................................................................................................... 33
Scan to FTP ......................................................................................................................... 33
Scan USB drive .................................................................................................................... 34
Scan to SMB ........................................................................................................................ 34
10 Routine Maintenance .................................................................................................................... 35
Cleaning the Printer .................................................................................................................... 35
Toner cartridge and drum component maintenance ............................................................... 39
About toner cartridge and drum component component ................................................ 39
Replace toner cartridge and drum component ................................................................. 39
11 Troubleshooting ............................................................................................................................ 45
Cleaning Jammed Paper............................................................................................................ 45
Middle jam ........................................................................................................................... 45
Paper Jam in the Fuser Unit ............................................................................................... 48
Duplex Unit Jam .................................................................................................................. 52
A paper jam occurs on the automatic document feeder (ADF) ...................................... 53
Software Failure.......................................................................................................................... 56
Error Message............................................................................................................................. 57
Common Troubleshooting ......................................................................................................... 58
Common Trouble ................................................................................................................ 58
Image Defects ..................................................................................................................... 60
XIV
12 Product Specifications ................................................................................................................. 63
Overview of the Specifications .................................................................................................. 63
Print Specifications .................................................................................................................... 64
Copy Specifications .................................................................................................................... 64
Scan Specifications .................................................................................................................... 65
1
01 Before Using the Printer
Product View
Side view
1
Cover of automatic document feeder
This is used to remove the paper jammed in
scanning for the ADF.
2
Feed tray of automatic document
feeder
This is used to place originals scanned from the
ADF.
3
Exit tray of automatic document
feeder
Prevent originals scanned from falling off.
4
Cover of scanner
Open the cover of scanner to place the scanned
originals on its glass plate.
5
Output Bin
For storing the printed paper.
6
Front USB interface
For USB flash disk printing and scanning into USB
flash disk.
7
Control Panel
Indicate printer status to conduct set operation.
8
NFC (Near Field Communication)
label
Use mobile device to touch the tag to download or
start the mobile application and for Wi-Fi Direct.
9
Glass Platen
To put the original of tablet PC for scan.
2
10
Output Tray
To prevent the printed paper from falling.
11
Front Cover
To open the front cover to take out the laser toner
cartridge.
12
Manual feed tray
For placing mediums that are printed in manual feed
tray.
13
Power switch
Turn the power on or off and press this button under
Ready state to enter energy-saving mode.
Press and hold this button for more than 2s to turn
the printer power off.
14
Automatic Feeder Tray
For placing mediums that are printed in auto feed
tray.
15
Paper deflector of manual feed tray
Slide paper deflector to adapt to paper width.
16
Paper width deflector of auto feed
tray
Slide paper width deflector to adapt to paper width.
17
Paper length deflector of auto feed
tray
Slide paper length deflector to adapt to paper length.
18
Clip of extended tray of auto feed tray
For adjustment of length extension of the tray .
3
Rear View
1
USB Interface
For connecting product to computer with USB cable.
2
Network Interface
For connecting product to network with network cable.
3
Power Interface
For connecting product to power with power cord.
4
Rear Cover
For paper release when it gets jammed.
5
Duplex Printing Unit
For paper feed at duplex printing and paper release when
paper gets jammed at duplex printing.
6
Rear USB port
For extension of storage capacity of secure printing.
Note: • Printer appearance may differ because of various models and functions, so the schematic
diagram is only for your reference.
4
Control Panel
Control Panel
The layout of the printer control panel is shown below:
No.
Name
Functions
1
Color touch screen
• Check printer status and message.
• Set and operate printer.
2
Return button
Return to the previous menu.
3
Home button
Go to the home screen.
4
Help button
• Access to Help system of control panel.
• It describes how to use each screen and eliminate
faults.
5
Status icon
• View supplies information in ready state.
• View printer error status information in error status.
6
Wi-Fi icon
• View printer Wi-Fi information.
• Icon is dimmed when Wi-Fi disconnects.
7
Wired network status icon
• Check printer wired network information.
• Icon is dimmed when wired network disconnects.
5
Home screen
Use home screen buttons and icons to initialize print or scan. The layout is shown as below:
No.
Name
Functions
1
Copy
Access to “Copy” menu and make a copy.
2
Scan
Access to “Scan” menu and scan document.
3
ID copy
Access to “ID copy” menu and make an ID card copy.
4
Bill copy
Access to “Bill copy” menu and make a bill copy.
5
Secure printing
Access to “Secure Print” menu to print with password.
6
USB print
Access to USB storage job and make a job print.
7
“Setting” button
Open menu setting interface.
8
Status message bar
Display the current printer status.
6
Touch screen button
Layout of touch screen buttons of printer control panel is shown as below:
No.
Name
Functions
1
Radio button
Select or delete an item.
2
Up arrow
Scroll up.
3
Down arrow
Scroll down.
4
Acceptance button
Save setting.
5
Cancel button
Cancel selection.
Function of power indicator
No.
Status displayed by power
indicator
Status
Status Description
1
Die out
Shutdown status
2
Always on
Booting and ready states
3
Blink
Sleep mode
7
02 Paper and Print Media
Paper Specification
Automatic
Feeder
Tray
Media
Type
Plain paper(70 105g/m²),thin paper(60 70g/m²)
Media
size
A4, Letter, A5, Legal, Statement, JIS B5, Folio, Oficio, Executive, ISO B5, A6,
B6, 16K, Big 16K, 32K, Big 32K,Custom
Media
weight
60 105g/m²
Maximum
capacity
of the tray
250 pages 80 g/m²
Manual
feed tray
Media
Type
Plain paper(70 105g/m²),thin paper(60 70g/m²),thick paper(105
200g/m²),transparent film,carton paper,label paper, envelope
Media
size
A4, A5, JIS B5, IS0 B5 , A6, Letter, Legal,Executive
, Folio, Oficio, Statement, Japanese Postcard, Monarch Env, DL Env, C5 Env,
C6 Env, No.10 Env, ZL, Big 16K, Big 32K, 16K,32K, B6
Yougata4, Postcard,
Younaga3, Nagagata3, Yougata2
Media
weight
60 200 g/m²
Maximum
capacity
of the tray
1 pages
Note:• 80 g/m² standard paper is recommended for this printer.
• It is not recommended to use special paper extensively, which may affect the service life of the
printer.
• The print media that does not meet the guidelines listed in this User Guide may result in poor
print quality, increased paper jam and excessive wear of the printer.
• Properties such as weight, composition, texture and humidity are important factors affecting the
printer performance and output quality.
8
Loading Paper
Loading into the Automatic Feeder Tray
1. Slide out the automatic feeder tray from the printer.
2. Slide the clip of extended tray of auto feed tray, paper length deflector and paper width deflector
to the slot suitable for paper size, in order to match paper length and width.
Note: • Do not overly squeeze the "paper length guide" and "paper width guide", otherwise it could easily
lead to deformation of paper.
3. Before loading paper, please unfold the stacked paper to avoid a paper jam or feed error, and
then load the paper into the tray print-side down.The automatic feeder tray can be loaded up to 250
pages, 80g/m² paper.
9
4. Raise the output tray to avoid the printed paper from slipping and falling, or immediately remove
the printed document after the printing is complete.
Note: • It is recommended that you raise the output tray to prevent the paper from slipping and falling
after printing. If you choose not to raise the output tray, we recommend that you immediately
remove the printed paper from the printer.
• If more than 250 pages (80 g/m²) are put inside the auto feed tray at one time, paper jam or
paper feed failure will be led to.
• If carrying out single-sided printing, please make sure that the side to be printed (the blank side) is
face down.
Install manual feed tray
1. Raise the output tray to avoid the printed paper from slipping and falling, or immediately remove
the printed document after the printing is complete.
10
2. Open manual feed tray.
3. Slide the paper deflector of manual feed tray to match the two sides of paper. Do not use
excessive force; otherwise, paper will be made jammed or skewed.
11
4. Put a flat printing medium into the manual feed tray with both hands.
Note: • The printer will enter manual feed mode automatically when you put papers inside the manual
feed tray.
• Please put one printing medium inside the manual feed tray each time and put in another piece
after finishing printing.
• Put the printing medium inside the manual feed tray with the printing side up; the top of paper
should be put inside first.
5. When the printed page is output from the printer, put the second piece inside according to the
above steps to continue printing. Slow action will lead to the prompt of paper out or paper failure
of manual feed tray. After paper is put inside, printing will be resumed automatically; too quick
action may make paper caught up in the printer, which will easily result in paper jam.
Note: • After printing, please take out printed papers output from printer immediately. Stacked papers or
envelops will lead to paper jam or wrapped paper.
12
Paper and Manuscript Use Process
Manuscript requirements:
Source
Type
Size
Automatic
document feeder
(ADF)
Plain paper
A4, A5, B5,
A6,Letter,Folio,Legal
Platen
Plain paper, thin paper, thick paper, transparent
film, carton paper, label paper, envelope
A4, A5, B5, Letter, Full
Scanning Platen, Custom
Scanning With Tablet
Note: • Printer appearance may differ because of various models and functions, so the schematic
diagram is only for your reference.
Steps of Use:
1. Lift up the scanner cover.
13
2. Load the manuscript face down.
3. Align the manuscript to match the appropriate paper size.
Note: • If the manuscript does not match with any size marker, please align the upper-left corner of the
manuscript with the arrow.
• Make sure there is no document in the ADF. If a document is detected in the ADF, it will be more
preferential than that on glass platen.
14
4. Close the scanner cover gently.
Note: • Please put the paper or document on the scanner glass after the glue, ink or correction fluid are
completely dried.
• Rough textured, uneven, oil stained and extremely smooth paper will make printing effect poor.
• Please make sure that there is no dust, fluff, etc. on the paper.
• Paper shall be put on a flat surface and stored under a cool and dry environment.
• To avoid influencing the definition, please don’t open the scanner cover during scanning with the
platen.
15
Scan with the automatic document feeder (ADF)
The document feeder supports single-sided scanning and automatic duplex scanning.
1. Put the original into the ADF with its front upward and top fed first.
2. Adjust the document guide till it gets close to the paper stack.
Note: • The ADF supports feeding 50 pieces of paper at most that should be fed one by one.
16
03 Driver installation and uninstallation
Driver Setup
This software provides a one-click installation method for driver installation on Windows and
macOS systems, which can help you automatically complete the driver installation faster and more
easily.
Note: • Driver installation interface may differ because of different models and functions, so the
schematic diagram is only for your reference.
One-click Installation (For Windows and macOS)
One-click installation provides you with three installation methods: "Wi-Fi", "USB", and "Wired
Network". This manual focuses on the "Printer Installation by USB Connection".
Connect printer via USB cable
1. Connect the printer to computer via USB cable, then power the printer on.
2. Insert the accompanying installation disk into the computer CD drive, or log in to Pantum official
website (
www.pantum.com) to download the drive.
Note: • Some computers may be unable to auto play the CD beacase of system configuration. Please
double click "Computer" icon, find "DVD RW driver", then double click "DVD RW driver" to run the
installation procedure.
3. Read and agree to the terms contained in the End User License Agreement and the Privacy
Policy, click the “Next” button in the lower right corner of the interface to enter the driver
installation
interface.
4. For Windows, follow Step 5. For macOS, enter PC password before proceeding to Step 5.
17
5. The setup will start when you click on "One-click installation" under USB. The setup may take a
while, depending on your PC configuration. Please wait.
6. After the installation, click "Print &Test Page" button. If your printer prints the test page
successfully, it means that you have installed the driver correctly.
Method to uninstall driver under macOS
macOS10.14 is taken as the example in the following operation. The information on your computer
screen may differ because of multiple operating systems.
1. Click "Go" - "Applications" - "Pantum" - "Utilities" - "Pantum Un-install Tool".
2. Delete the driver as instructed in the pop-up Uninstall window.
3. Uninstall complete.
18
Uninstall Driver
Method to uninstall driver under Windows
Windows 7 is taken as the example in the following operation. The information on your computer
screen may differ because of multiple operating systems.
1. Click the Start menu of computer and then click All programs.
2. Click Pantum, and then Click Pantum XXX Series.
Pantum XXX Series where XXX represents product model.
3. Click uninstall to delete the driver according to instructions on uninstall window.
4. Restart computer after finishing unloading.
19
04 Wired network setup (applicable to wired
network models)
In case printers support wired network printing, they can be connected to network to control printer
to print in wired network mode.
Set IP Address
The IP address of the printer may be automatically obtained through DHCP function or set
manually.
Automatic Setting
DHCP automatic setting function is enabled by default on the printer.
1. Connect the printer to the network through a network cable and complete the startup
preparation work.
2. The printer will receive the IP address assigned by server automatically. It may take server
minutes to receive IP address under the influence of network environment.
You can print the "Network Configuration page" to view the printer's IP address. If the IP address is
not listed, please check the network environment or wait a few minutes and try again.
Note: • If DHCP server fails to assign IP address automatically, the printer will get the link-local address
assigned by printer automatically: 169.254.xxx.xxx.
Manual Setting
To set up IP address for printer through the control panel of printer manually.
To set up IP address for printer through the embedded Web server manually.
20
05 Wireless network setup (applicable to Wi-Fi
models)
Based on the model, the printer model with Wi-Fi print function supports two types of wireless
network connection: Wi-Fi Station and Wi-Fi Direct. Usually, only one connection is enabled
between the computer and the printer at a time.
Wi-Fi Station connecting to a wireless device via router
1. Access point (wireless router)
2. Wireless network printer
3. Computer connecting to access point via wireless network
4. Computer connecting to access point via network cable
Wi-Fi Direct mode:
1. Wireless network printer
2. Wireless client is directly connecting to a wireless network
printer
Basic structure mode
You can connect a computer to your printer via access point (wireless router) as the medium.
Access point (wireless router) connection is divided into wireless network setup and Wi-Fi
Protected Setup (WPS).
Important: Before the installation of wireless network, you must learn about the network name
(SSID) and password of your access point (wireless router), which are required for the wireless
network configuration. If they cannot be confirmed, please consult your network administrator or the
manufacturer of your access point (wireless router).
Wireless network setup tools
If your computer has been installed with a driver and had been connected to wireless network, but
the wireless network was changed, you can set it again with wireless network setup tools.
Preliminary preparations
1. Access point (wireless router).
21
2. A computer that has been connected to network.
3. A printer that has wireless network function.
Setup methods of wireless network setup tools
Take the wireless network setup tool in computer.
1) Windows system: Click the “Start menu” – “All programs” - “Pantum”－ Product name –
“Wireless network setup tool”.
2) macOS system: click "Go" - "Applications" - "Pantum" - "Utilities" - "Wireless Network
Configuration Tool" on the computer Finder menu bar.
How to disable the Wi-Fi network connected
1. From printer control panel navigate to: “ ” -Network set-Wireless conf.-Station.
2.Select “Close” button and save.
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06 Web server
You can manage printer setup via the embedded Web server.You can manage printer setup via the
embedded Web server.
Visit the embedded Web server
1. Turn on the power of printer and computer.
2. Connect the printer to network to ensure that the printer is connected to the network where the
computer is connected to.
3. Input the IP address of printer in the address bar of Web browser to visit the Web server
imbedded in printer.
4. Click “Log in” option, input user name and password (the default user name is admin and the
initial password is 000000) and click “Log in”.
Note: • For safety reasons, you are suggested to change the default password, which can be finished in the
“User Management” interface.
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07 Print
Print Function
You can set the print function through "Start"-"Devices and Printers"- select corresponding
printerright click – set print function in "Printing preferences". Some functions are as follows:
Functions
Diagram
Automatic Two-Sided Printing
Collate Print
Reverse Print
N-in-1
Poster Print(for Windows Operation System
only)
Zoom Print
Custom Size
Note: • You can realize poster printing feature by selecting 2x2 poster printing in multipage.
• You can enable printing preference and click the help button to view detailed function
description.
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Print Settings
Setting the printing parameters
You can set up printing parameters with the following two methods before sending printing work.
Operating
system
Temporary printing setup change
Permanent default setup change
Windows
1. Click “File” menu – “Print” – “Select
printer" - “Printer properties” (the
detailed steps may differ because of
multiple operating systems).
1. Click “Start” menu- “Control Panel” –
“Devices and Printers”.
2. Right click on the printer icon, select
“Printing preference” and then change
setup and save it.
macOS
1. Click “File” menu – “Print”.
2. Change setup in the window
popping out.
1. Click “File” menu – “Print”.
2. Change setup in the window popping
out and click to save the preset. (Select
preset every time before printing, or print
according to default setup.)
Note: • Priority of App setup is senior to printer setup.
Automatic Two-Sided Printing
The printer supports automatic two-sided printing of plain paper. Paper size supported by the
automatic two-sided printing: A4,Letter, Legal, Oficio, Folio,16K.
Note: • Trying the automatic two-sided printing may damage the printer if some paper media are not
suitable for automatic two-sided printing.
• Auto duplex printing does not support poster printing.
• Please refer to Chapter 2 for paper loading and type of mediums that can be printed via auto
feed tray.
How to print on both sides
1. Open the print job to be printed.
2. Select Print from the File menu.
3. Select printer of the corresponding model.
4. Click "Printer Properties" to configure the print setting.
5. Select "Duplex Print" under the "Basics" tab, and choose either "Long Edge" or "Short Edge"
option.
6. Click "OK" to complete the printing setting.. Click "Print" to print on both sides.
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Secure printing
You can save print job in the printer’s memory through PC setting until you enter password in
printer control panel to start such job.
1. Open document, click File-Print.
2. Click Property, Preferences, Option or Setting.
3. Select “secure printing” in “Print preference” and tick “secure printing”.
4. Enter a 4-digit number in the "Password" action field, which will be saved as a validation
password for secure printing.
5. Click “OK”.
6. Then click "Print" to send a secure printing job.
7. Select "Secure Print" in the control panel of the printer, and select the user according to the
secure printing job information you have set.
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Note: • The default job information is “Use System Defaults”, and the user name of the secure printing
job is the computer user account
name (click Start-Control Panel-User Account on PC to view the computer user account name).
• The job name is the name of the printed document.
8. Select document to be printed, enter document print password, make a print according to
interface prompt.
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Note: • After printing is done successfully, this secure printing job will be deleted.
• You can extend the storage capacity of secure printing by inserting a USB flash disk into the
back USB interface of the printer.
• If wrong passwords are entered 3 times consecutively, the interface of user secure printing job
list will appear. You can enter the password again in the password input interface.
• All secure printing data in the USB flash disk and memory will be cleared if the printer is
restarted.
• Supported USB flash disk formats: MS-DOS(FAT) / FAT16 / FAT32.
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08 Copying
Copying function
Copy
Instructions
Common copying
Multipage
Print a multi-page document to a piece of paper.
Clone
Print several identical images to a piece of paper.
Poster
Print a one-page original to pieces of paper.
Collated copy
Collate copies of an original.
Duplex copying
Duplex copying of the original can be achieved.
Image quality
Set the definition mode to improve the copying effect.
Intensity
Adjust deep-light copying effect by setting intensity.
Resizing
Reduce or enlarge the size of image copied.
Paper Size
Set the paper size.
Paper type
Set paper type.
ID copy
Arrangement mode
Set the ID copy layout.
Intensity
Adjust deep-light copying effect by setting intensity.
Paper Size
Set the paper size.
Receipt copying
Intensity
Adjust deep-light copying effect by setting intensity.
Paper Size
Set the paper size.
Common copying setting
Change related setting through setting menu for better copy result.
1. Select “Copy” button in printer control panel;
2. Determine copy setting, click “Copy” button to copy.
Note: • The image quality, intensity, resizing and paper setting can keep valid after options are set.
• Settings on all-in-one, clone, poster, collated copy and duplex copy will be restored to defaults
after completing the copying, switching among panel keys or rebooting the machine.
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Multipage
With setting on all-in-one feature, a 2- or 4-page document could be copied to one piece of paper.
Copying with the ADF and the glass platen are both supported.
The multipage includes 3 modes:
(1) Two-in-one:
(2) Horizontal four-in-one:
(3) Vertical four-in-one:
Note: • "Multipage” and “resizing function” cannot be set at the same time.
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Collated copy
The "Collated Copies" feature supports only copying with the automatic document feeder (ADF).
The collated copy includes 2 modes:
Startup:
Closed:
ID copy setting
Change related setting through setting menu for better copy result.
1. Select “ID Copy” button in printer control panel;
2. Determine copy setting, click “Copy” button to copy.
Receipt setting
Change related setting through setting menu for better copy result.
1. Select “Bill copy” button in printer control panel;
2. Determine copy setting, click “Copy” button to copy.
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09 Scan
This printer provides two types of scan: "Push Scan", which means scanning through the printer’s
Control Panel operations; "Pull Scan" which means scanning through PC terminal scanning the
application. Before scanning, please be sure a printer driver has been installed in the computer.
his product complies with the TWAIN and Windows Image Application (WIA) standard. If using the
application which supports TWAIN and WIA standard, users can use the scan function and directly
scan the images to the open application.
Pull Scan
You can scan from the PC scan application via USB, wired, or wireless connection. Make sure the
the printer is properly connected before scanning.
Windows system scan
Pantum Scanning Assistant
Operation Steps:
1. Double-click "Pantum Scanning Assistant" on your PC.
2. The prompt window is shown as below:
3. Set Scan in the right list. Click "Scan" on the bottom right corner and start scan.
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macOS System Scan
ICA Scan
Open ICA via "Print and Scan"
Operation Steps:
1. After installing the printer driver, click "System Preferences" icon on the bottom left corner of the
computer desktop.
2. After the window pops up, click on "Print and Scan".
3. After the pop-p window appears, select the desired printer and click the "Scan" button.
4. Click on "Open Scanner" and the scan window will pop up.
5. Click on "Show Details" on the bottom right corner to set the scan parameters.
6. Click on "Scan" on the bottom right corner and start scan.
Call ICA through applications
Operation Steps:
1. Click on "Finder" icon on the bottom left corner of the computer desktop,Find "Image Capture" in
"Applications",and click to launch the application.
2. After the window pops up, set the scan information in the right list of "Basic Setting" and
"Advanced Setting". Click on "Scan" and start scan.
TWAIN Scan
Take Photoshop as an example.(CS2 and earlier versions are supported)
Operation Steps:
1. Launch Photoshop, click on "File" – "Import" on the top left corner and select TWAIN Scan.
2. After the window pops up, set the scan information in the right list of "Basic Setting" and
"Advanced Setting". Click on "Scan" and start scan.
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Push Scan
This section is mainly to introduce how to scan files to PC, E-mail, SMB,FTP and USB with the
printer’s control panel.
Note: • Stored document types supported by “Scan to PC/Email/FTP/SMB” include PDF, TIFF and JPEG;
those supported by “Scan to USB” include PDF and JPEG.
Scan to PC
You may operate the printer’s control panel to scan a file to PC. (Only support connection method
of USB connection line.)
1. Be sure the printer and the computer are both switched on and connected with each other
properly.
2. Put an original on the glass platen or into the ADF.
3. Click “Scan-Scan to PC” in printer control panel.
4. Select proper scan setting, click “Scan” button to make a scan.
Scan to E-mail
You may scan a black-white or color file as an appendix to the e-mail application, with specific
operation steps as follow:
1. Be sure the printer and the computer are both switched on and connected with each other
properly.
2. Please to configure the SMTP Client.
3. Please to configure the e-mail address book.
4. Put an original on the glass platen or into the ADF.
5. Click “Scan-Scan to Email” in printer control panel.
6. Select proper scan setting, click “Scan” button to make a scan.
Please follow these instructions on the settings for group emails:
Set the group name for group e-mail sending by webpage, and set the members, i.e.the receivers,
in the group of group email. After finishing scanning, firmware will send the scanned documents to
the mail server. Then mail server sends the documents to every member of the group.
Scan to FTP
Be sure the user is in an Internet-connected environment in scanning files to FTP server. If you
want to scan large files, you may need to input the server address, user name and password to log
in the server, with specific operation steps as below:
1. Be sure the printer and the computer are both switched on and connected with each other
properly.
2. Please to configure the FTP address book.
3. Put an original on the glass platen or into the ADF.
4. Click “Scan-Scan to FTP” in printer control panel.
5. Select proper scan setting, click “Scan” button to make a scan.
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Scan USB drive
This printer supports scanning files to USB without a computer. Before operation, please make
sure the USB has enough storage space. The specific operation steps are as follow:
1. Insert the USB into the printer’s front USB interface.
2. Put an original on the glass platen or into the ADF.
3. Click “Scan-Scan USB” in printer control panel.
4. Select proper scan setting, click “Scan” button to make a scan.
The printer will create a folder named PantumScan in which all scanned files are saved in PDF or
JPG.
Note: • USB formats supported: FAT and FAT32 for Windows system and MS-DOS (FAT) for macOS
system.
Scan to SMB
To use “Scan to SMB” function, you need to create a shared folder on the Windows or Mac
computer first.
Create a shared folder
Windows 7 is taken as example for description of the following steps.
1. Right click the folder under Windows system you want to share, and select Properties.
2. Select the “Share” tab, and click “Share”.
3. In the pop-up “Network Access” window, click the drop-down menu, select “Everyone”, and click
“Add”.
4. Change the “Everyone” permission level added in Step (3) to “Read/Write”, and click “Share (H)”
in the lower right corner.
5. If your shared folder path is displayed at the network path, it means it is successfully shared.
“Scan to SMB” configuration
1. Be sure the printer and the computer are both switched on and connected with each other
properly.
2. To configure SMB address book It can be configured via Web server.
3. Put an original on the glass platen or into the ADF
4. Click “Scan - Scan to SMB” on printer control panel.
5. Select proper scan setting, click “Scan” button to make a scan.
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10 Routine Maintenance
Note: • Printer appearance may differ because of various models and functions, so the schematic
diagram is only for your reference.
Cleaning the Printer
Note: • Please use mild detergents.
1. Use a soft cloth to wipe the outside of the printer clean.
2. Lift the scanner cover, and gently wipe the glass platen and automatic duplex document feeder
CIS (D-CIS) with soft cloth.
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3. Open the front cover and take the laser toner cartridge out along the track.
Note: • When removing the toner cartridge, put the toner cartridge in a protective bag or wrap it with
thick paper to avoid direct light damaging the toner cartridge.
4. Clean the inside of the printer by gently wiping the shaded area, as shown in picture, with adry
and lint-free cloth.
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5. Wipe the LSU lens of printer gently with dry lint cloth.
6. Open the auto feed tray and wipe the pickup roller gently with dry lint cloth.
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Note: • The machine with the ADF should be regularly cleaned, removing dirt on the top cover of the
ADF. Please wipe the place as shown in figure with a soft cloth.
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Toner cartridge and drum component maintenance
About toner cartridge and drum component component
1. Cartridge, use and maintenance of the drum assembly.
Please use the original toner cartridge for better printing quality.
Please pay attention to the following items while using the toner cartridge:
• Please keep the toner cartridge in a dry and dark place.
• Do not refill the toner cartridge without permission; otherwise, the damages caused will not be
included in the scope of warranty of the printer.
• Please place the toner cartridge in cool and dry places.
• Please do not place the toner cartridge near ignition sources, as the toner inside it is inflammable
and may cause fire.
• Please pay attention to toner leakage while it is taking out or disassembled. In case of toner
leakage, skin contact with toner or spattering into eyes or mouth, please wash it with clear water
immediately, or see a doctor if feeling unwell.
• When placing the cartridge, please stay away from children may contact area.
2. Service life of toner cartridge
• The service life of toner cartridge is depending on the toner quantity needed by printing.
• When a prompt that "The Toner Cartridge life Expired" appears on the display, it indicates its
service life expires. So please replace it.
3. Service life of drum component
• When a prompt that "The Drum Unit life Expired" appears on the display, it indicates its service life
expires. So please replace it.
Replace toner cartridge and drum component
Note: Please pay attention to the following matters before replacing toner cartridge:
• Since there may be toner on the surface of toner cartridge, please pay attention while taking it
out to avoid spattering.
• Please place the toner cartridge taken out on paper to avoid large-scale spattering of toner.
• When installing, do not touch the surface of the toner cartridge, so as to avoid scratching it.
40
Toner cartridge replacement steps:
1. Power off the printer.
2. Open the front cover and then remove the laser toner cartridge along the guide rail.
41
3. Press the blue button on the left side of drum component with left hand and lift the toner
cartridge handle with right hand at the same time to take the toner cartridge out.
4. Open the package of the new toner cartridge and hold the toner cartridge handle to shake it left
and right for 5 – 6 times, so that the toner inside can be uniformly dispersed.
5. Pull the seal out and take the toner protection cover out.
6. Install the drum component along the inner track to finish installing toner cartridge.
42
7. Take the drum component with toner cartridge installed and install it inside the printer along the
inner track of printer to finish installing.
8. Close the front cover.
Replace the drum assembly steps are as follows:
1. Power off the printer.
43
2. Open the front cover and take the laser toner cartridge out along the track.
3. Press the blue button on the left side of drum component with left hand and lift the toner
cartridge handle with right hand at the same time to take the toner cartridge out.
4. Open the package of new drum component, take the protection device of drum component, and
put the drum component on a horizontal table.
44
5. Install the drum component along the inner track to finish installing toner cartridge.
6. Take the drum component with toner cartridge installed and install it inside the printer along the
inner track of printer to finish installing.
7. Close the front cover.
45
11 Troubleshooting
Please read this section carefully. It may help you to solve common problems encountered during
the printing process. If the problems persist, please contact Pantum Aftersales Service Centre.
Prior to handling common problems, first check that:
• The power cord is connected correctly and the printer is powered on.
• All of the protective parts are removed.
• The toner cartridge is installed correctly.
• The paper is correctly loaded into the tray.
• The interface cable between the printer and the computer is connected correctly.
• The correct printer driver has been selected and installed properly.
• The computer port is properly configured and is connected to the correct printer port.
Cleaning Jammed Paper
Middle jam
1. Pull paper tray out.
46
2. Gently pull the jammed paper out.
3. Install paper tray.
47
4. Open the front cover.
5. Take the laser toner cartridge out along the track. (For the purpose of preventing printing quality
from affecting by the exposure of photosensitive drum, please put the laser toner cartridge inside
the protection bag or warp it with thick paper).
48
6. Gently pull the jammed paper out.
7. After taking out papers jammed, install the laser toner cartridge again and close the front cover,
then the printer will recover printing.
Paper Jam in the Fuser Unit
Note: • When papers jammed in fuser unit are taken out, please pay attention and do not touch the
shaded area shown below in order to avoid burns.
49
1. Open the front cover and then remove the laser toner cartridge along the guide rail.
2. Open the rear cover.
50
3. Open the fuser door using the handles on both sides.
4. Gently pull the jammed paper out.
51
5. Close the back cover after removing the paper jammed.
6. Install a new toner cartridge and then close the front cover; then, the printer will recover printing
automatically.
52
Duplex Unit Jam
1. Remove the duplex printing unit from the back of the printer.
2. Remove the jammed paper from the duplex unit.
3. If the paper does not come out along with the duplex unit, open the tray and remove the jammed
paper directly from the bottom.
53
4. After taking papers jammed out, install the duplex unit back and inspect other parts to the
product. If it can be ensured that there are no jammed papers, open and close the front cover and
then the printer will recover printing automatically.
Note: • After all papers jammed are taken out according to the above steps, close the front cover and
tidy the papers in paper tray, then the printer will recover to print automatically.
• If the printer still does not start printing, please check that all the jammed paper inside the
printer has been cleared.
• If you cannot remove the jammed paper yourself, please contact your local Pantum authorized
repair center or send the printer to the nearest Pantum authorized service center for repair.
• Printer appearance may differ because of various models and functions, so the schematic
diagram is only for your reference.
A paper jam occurs on the automatic document feeder (ADF)
1. Open the ADF’s top cover.
54
2. Remove the paper jammed from the ADF.
3. After removing the paper jamed, close the top cover and then the printer will be back to the
ready state.
55
4. If it is difficult to remove the paper jammed, please try to open the scanner cover and remove it
from the pressing block.
56
Software Failure
Problem
Solution
The printer icon will not be displayed in the
“Devices and Printers” folder.
Reinstall the printer driver. Ensure that the USB
interface cable and the
The printer is in Ready mode but it will not
perform any print job.
If the failure still exists after restarting the Make sure
the network cable of USB cable is connected correctly.
Failed to install the driver
Check whether the print spooler service is enabled.
Check the power supply and the connection of the
printer.
The driver cannot be used if the IP address
of the printer has been changed
Modify the port IP address of the printer driver.
If the above method does not work, please reinstall
the printer driver.
It is recommended that a fixed IP address should be
set to the network printer.
In the DHCP network, it is recommended to bind the IP
address with the MAC address of the printer.
57
Error Message
Error Message
Cause
Measure
No Laser Toner Cartridge
Detected
The laser toner cartridge is installed
incorrectly or laser toner cartridge is
damaged.
The laser toner cartridge is
installed correctly or new
laser toner cartridge is
replaced.
Toner Low (this prompt is
displayed together with the
standby picture alternately.)
The toner in cartridge runs low.
Please replace with a new
toner cartridge.
Toner cartridge life expired.
The toner in cartridge runs out.
Please replace with a new
toner cartridge.
Feed jam
The print paper is loaded incorrectly. The
paper is outside of the specification
range.
Please correctly load the print
paper.
Printer paper jam
The print paper is loaded incorrectly.
Please correctly load the print
paper.
Scanner is Busy
With other scan jobs.
Please cancel the current
scan job or wait for the
completion of other scan
jobs.
Scan failed
Scanner internal failure.
Please contact Pantum
Customer Service.
No paper in ADF
If you have selected ADF as the scan
source, this message appears when you
start a copy or scan job without loading
paper in the ADF.
Please put in the original
properly.
Paper jam occurred on ADF
This prompt appears when there is a
feed jam or feed failure in copying or
scanning with the ADF.
Please remove the paper jam,
arrange well and put originals
into the ADF for scanning
again.
Note: • If the problem persists, please contact the customer service center. See the Three Guarantees
certificate for contact details.
58
Common Troubleshooting
Common Trouble
Trouble
Type
Fault
phenomenon
Cause
Solution
Problems in
printing
Poor print
quality
See details in Image Defects.
See details in Image Defects.
Problems in
copying
Failed to copy
The scanner is damaged.
Please contact Pantum
Customer Service.
Copy Image
Abnormal
• The scanner is dirty or
defective.
• The toner cartridge is dirty or
damaged.
• Clean the scanner.
• It is suggested to replace the
original toner cartridge.
Problems
with the
Printer
The printer
does not work
• Power cord of the device is not
properly connected.
The cable between the
computer and the printer is not
connected properly.
Error in specifying the print port.
The printer is offline and User
Guide of Printer is checked.
The printer has not recovered
from an internal error, such as a
paper jam, paper empty, etc.
• Driver program of printer is not
installed correctly.
• The LCD screen prompts error
messages.
• Ensure proper connection of
the power cord.
• Please disconnect the printer
cable and then connect it again.
• Please check printer settings
of the Windows to make sure
the printing job could be sent to
the correct port. If the computer
is equipped with several ports,
please be sure to connect the
printer to the correct port.
• Please make sure the printer is
online without any abnormality.
• Please remove errors to make
the printer return to normal.
• Please uninstall and then
reinstall the printer driver.
Online printing
does not work
The cable between the
computer and the printer is not
connected properly.
Driver program of printer is not
installed correctly.
• Printer internal failure.
• Please disconnect the printer
cable and then connect it again.
• Please uninstall and then
reinstall the printer driver.
Problems in
scanning
Scanning error
• Data cable of the device is not
properly connected.
• The scan driver is installed
incorrectly.
• The LCD screen prompts error
messages.
• Ensure proper connection of
the data cable.
• Reinstall the scan driver.
Problems
with Paper
Paper feed
failure
• The printer paper isn’t put
properly.
Please install printing medium
correctly; please print with
59
Handling
• The print media is beyond the
usage specification range.
• The pickup roller is dirty.
Too many papers in paper tray.
manual feed tray if special
printing medium is used to print.
• Please use the print media
within the specification range.
• Please clean the pickup roller.
Take the excessive papers out
from paper tray; please print
with manual feed tray if special
printing medium is used to print.
Paper Jam
Too many papers in paper tray.
• The print media is beyond the
usage specification range.
• There is foreign matter in the
feed channel.
• The pickup roller is dirty.
• Internal parts failure.
Take the excessive papers out
from paper tray; please print
with manual feed tray if special
printing medium is used to print.
Take the excessive papers out
from paper tray; please print
with manual feed tray if special
printing medium is used to print.
• Clean the paper path.
• Please clean the pickup roller.
Print multipage
feed
• Excessive static electricity on
the print media.
• The print media is damp or
sticks together.
• Internal parts failure.
• Re-separate the print media to
eliminate some static electricity.
It is suggested that you use the
recommended print media.
Separate the print media or use
better quality and dry print
media..
Note: • If the problem persists, please contact the customer service center. See the Three Guarantees
certificate for contact details.
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Image Defects
Problem
Cause
Solution
The printout is
whitish or light
• The print media does not meet the usage
specifications, for example the media is
damp or too rough.
• The resolution in the print program is set
too low, concentration setting is too low, or
toner saving mode is ticked.
• Toner cartridge is damaged.
• Toner is low.
• Please use proper print media
within the specification range.
• Set the resolution and
concentration setting of program,
or cancel ticking the save toner
mode.
• It is suggested to replace the
original toner cartridge.
Toner spots
• Dirty toner cartridge or toner leakage.
• Toner cartridge is damaged.
• The print media that does not meet usage
specification is used. For example, the media
is damp or too rough.
• The paper path is dirty.
• If toner spots appear when copying and
scanning, the platen glass may be dirty.
• The scanner is dirty or damaged.
• It is suggested to replace the
original toner cartridge.
• Please use the print media within
the specification range.
• Clean the paper path.
• Clean the platen glass.
White spots
• The print media that does not meet usage
specification is used. For example, the media
is damp or too rough.
• The paper path is dirty.
• Inner damage of toner cartridge.
• The reflective glass of the laser inside the
printer is dirty.
• Please use the print media within
the specification range.
• Clean the paper path.
• It is suggested to replace the
original toner cartridge.
• Please clean the LSU lens.
Toner comes off
• The print media that does not meet usage
specification is used. For example, the media
is damp or too rough.
• The printing paper medium set and paper
medium placed are not consistent.
• The inside of the printer is dirty.
• Toner cartridge is damaged.
• The parts inside the printer are damaged.
• Please use printing medium
within the specification scope, and
use manual feed tray for printing in
case of special medium.
• Please print with corresponding
paper medium.
• Clean the inside of the printer.
• It is suggested to replace the
original toner cartridge.
Black vertical
stripes
• Dirty toner cartridge.
• Damaged inner parts of toner cartridge.
• The reflective glass of the laser inside the
printer is dirty.
• The paper path is dirty.
• If black vertical stripes appear when
copying or scanning, the scanner or the
platen glass may be dirty.
• Scanner Light bulb has smudges.
• Clean or replace toner cartridge
• Clean the mirror of the laser at
the back of the printer.
• Clean the feed path of printer.
• Clean the scanner or the platen
glass.
61
• The scanner is damaged.
Black
background(gray
background)
• The print media that does not meet usage
specification is used. For example, the media
is damp or too rough.
• Dirty toner cartridge
• Damaged inner parts of toner cartridge.
• The paper path is dirty.
• The transfer voltage inside the printer is
abnormal.
• Scanning exposure.
• If black background or gray background
appears when copying and scanning, the
platen glass may be dirty.
• Please use the print media within
the specification range.
• Clean or replace toner cartridge
• Clean the paper path inside the
printer.
• Please close the cover on the
manuscript, and then carry out
copying and scanning.
• Clean the platen glass.
Cyclical traces
appear
• Dirty toner cartridge.
• Damaged inner parts of toner cartridge.
• The fuser component is damaged.
• Clean or replace toner cartridge
• Please contact customer
services center to replace to a new
fuser assembly.
Skewed pages
• The printer paper isn’t put properly.
• The feed channel of the printer is dirty.
• Make sure the print paper is
placed correctly.
• Clean the paper path inside the
printer.
Wrinkled paper
• The printer paper isn’t put properly.
• The print media does not meet the usage
specification.
• The feed channel of the printer is dirty.
• The fuser component is damaged.
• Make sure the print paper is
placed correctly.
• Please use print media within the
specification range.
• Clean the paper path inside the
printer.
• Please contact customer
services center to replace to a new
fuser assembly.
The back of the
printout is dirty
• Dirty toner cartridge
• The transfer roller inside the printer is dirty.
• The transfer voltage inside the printer is
abnormal.
• Clean or replace toner cartridge
• Clean the internal transfer part of
the printer.
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Whole page dark
• Toner cartridge is improperly installed.
• Inner damage of toner cartridge.
• Abnormal internal charging of machine or
the toner cartridge is not charged.
• If all-black image appear when copying and
scanning, maybe it is scanning exposure, and
the cover on the manuscript is not properly
closed.
• The scanner is damaged.
• Install ink cartridge correctly.
• It is suggested to replace the
original toner cartridge.
• Please close the cover on the
manuscript, and then carry out
copying and scanning.
The toner does
not adhere to the
paper
• The print media that does not meet usage
specification is used. For example, the media
is damp or too rough.
• The inside of the printer is dirty.
• Toner cartridge is damaged.
• The parts inside the printer are damaged.
• Please use printing medium
within the specification scope, and
use manual feed tray for printing in
case of special medium.
• Clean the inside of the printer.
• It is suggested to replace the
original toner cartridge.
Horizontal stripes
• The toner cartridge is not installed
correctly.
• The toner cartridge may be damaged.
• The parts inside the printer are damaged.
• Install ink cartridge correctly.
• It is suggested to replace the
original toner cartridge.
Note: • The faults above can be mitigated by cleaning or replacing the cartridge. If the problem persists,
please contact the customer service center. See the Three Guarantees certificate for contact
details.
63
12 Product Specifications
Note: • Specification values are slightly different for different models of printers with different functions.
These values are based on the initial data. For more information about the latest specification,
please visit: www.pantum.com.
Overview of the Specifications
Product Size(W*D*H)
415mm*360mm*352mm
Printer weight (excluding
powder box, drum module
and package)
About 10.54kg
Weight of printer (including
cartridge, drum and
package)
About 13.71kg
Touch screen
Dimension: 3.5" capacitive touch screen
Resolution: 320*480, RGB565
Print Environment
Print temperature range: 10°C 32°C
Print humidity range:10%RH~80%RH
Power Voltage
220V Model: AC220~240V, 50Hz/60Hz,4.5A
Noise (acoustic pressure
level)
Print/scan: ≤52dB(A)
Copy: ≤54dB(A)
Standby: ≤30dB(A)
Enter network standby time
1 minutes
Default auto shutdown time
（EU Only）
1 minutes
Power Consumption
Network standby:
the model with wireless function: ≤5.00W
the model without wireless function: ≤2.00W
Ready: ≤ 50W
Shutdown: ≤ 0.5W
Operating System
WindowsServer2012/Server2016/Server2019/Server2022/XP/Wi
n7/Win8.1/Win10/win11
32/64 bit
macOS 10.10-14.0
Linux (Ubuntu 16.04/ Ubuntu 18.04/ Ubuntu 20.04/ Ubuntu 22.04)
iOS 13.0-17.0
Android 8.0-13.0
HarmonyOS 1.0-3.0
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Communication interface
Hi-speed USB 2.0
IEEE802.3 10Base-T/100Base-Tx
IEEE802.11a/b/g/n
Frequency Band
NFC (Passive): 13.56MHZ
BLE: 2400MHz – 2483.5MHz
Wi-Fi 2.4GHz : 2400MHz – 2483.5MHz
Wi-Fi 5GHz : 5150MHz - 5350MHz; 5470MHz - 5725MHz;
Wi-Fi 5.8GHz : 5725MHz - 5850MHz
Note: The above frequency bands are common frequency bands, and different markets will restrict
the use of certain frequency bands according to the country's regulatory requirements.
Maximum output power
(Declaration for EU
Compliance)
BLE: ≤20.00dBm EIRP
WLAN 2.4GHz: ≤20.00dBm EIRP
WLAN 5GHz : ≤20.00dBm EIRP
WLAN 5.8GHz : ≤14.00dBm EIRP
Print Specifications
Print Speed
33ppm(A4)/35ppm(Letter)
Print Time of First
Page
≤8.5 sec
Print Language
PDL
Copy Specifications
Copy Speed
33cpm(A4)/35cpm(Letter)
FCOT
Flatbed <10 seconds
ADF <12 seconds
Maximum Pages for
Successive Print
99 pages
Zoom Ratio
25%~400%
Other Copy
Functions
Receipt copying、ID copy multi-in-one copy clone copy Poster copy
Collated copy Watermark copy
65
Scan Specifications
Scan Type
Flatbed+ADF
Scanning speed
Duplex: 48ipm
Maximum Scan Size
Flatbed: 216×297mm
ADF: 216×356 mm
Chromoscan
Yes
Scan Output Function
Scan to E-mail, PC, FTP, SMB, USB flash disk
1
