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Troubleshooting en-us
25
Troubleshooting
16 Troubleshooting
Troubleshooting
You can eliminate minor issues on your appliance your-
self. Please read the information on eliminating issues be-
fore contacting Customer Service. This may avoid unnec-
essary repair costs.
WARNING
Improper repairs are dangerous.
▶ Only original spare parts may be used to repair the ap-
pliance.
▶ If the power cord of this appliance becomes damaged, it
must be replaced with a specific connection cord, which
is available from the manufacturer or the manufacturer's
Customer Service.
Issue Cause and troubleshooting
The appliance is not cooling, the
displays and lighting are lit.
Showroom mode is switched on.
1. Press and hold
for 15 seconds until three audible signals sound.
a The lighting on the control panels and the interior lighting switch themselves off
briefly.
a
flashes and a warning signal sounds.
2. Press
.
3. After a short time, check whether your appliance is cooling.
The LED lighting does not work. Various causes are possible.
▶ Call customer service.
→
"Customer Service", Page28
HomeConnect™ is not working
properly.
Various causes are possible.
▶ Go to www.home-connect.com.
or appears in the temperature
display.
The electronics have detected a fault.
1.
Switch off the appliance. →
Page13
2. Disconnect the appliance from the power supply.
Unplug the power plug or switch off the circuit breaker in the fuse box.
3. Reconnect the appliance after 5 minutes.
4.
Switch on the appliance. →
Page13
5. If the message still appears on the display, call customer service.
→
"Customer Service", Page28
A warning signal sounds and
flashes.
The door alarm is switched on.
The appliance door is open.
▶ Close the appliance door.
A warning tone sounds and the
temperature display (freezer com-
partment) and flash.
The temperature alarm is switched
on.
Various causes are possible.
1. Press
.
a The alarm is switched off.
2. After several hours, check whether the set freezer compartment temperature has
been reached again.
External ventilation openings are covered up.
▶ Remove any obstructions from in front of the external ventilation openings.
Large quantities of fresh food have been placed inside.
▶ Switch on Super freezing before placing a larger amount of food in the appliance.
→
"Switching on Super freezing", Page13
The temperature differs greatly
from the setting.
Various causes are possible.
1.
Switch off the appliance. →
Page13
2.
Switch the appliance back on after approximately 5minutes. →
Page13
‒ If the temperature is too warm, check the temperature again after a couple of
hours.
‒ If the temperature is too cold, check the temperature again on the following
day.
Water is leaking out of the appli-
ance.
The water connection or water hose is not leak-tight.
▶ Check if the water connections are fastened firmly and the water hose is undam-
aged.
If necessary, replace the water hose.
The drip tray is overflowing.
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