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7. Preventing and Clearing Paper Jams
7-1. Preventing Paper Jams
e paper should not be touched during ejection and before it is cut.
Pressing or pulling the paper during ejection may cause a paper jam, paper cutting failure or
line feed failure.
7-2. Removing Paper Jam
If a paper jam occurs, clear it as described below.
(1) Unplug the power cord and disconnect the USB cable.
(2) Push the lever toward you to open the printer cover.
(3) Remove the jammed paper.
Note: To prevent parts such as the thermal head or the rubber roller from damage or
deformation, do not forcibly pull on the paper with the printer cover closed.
(4) Position the paper roll straight and close the printer cover gently.
Note 1: Make sure that the paper is positioned straight. If the printer cover is closed with
the paper skewed, a paper jam may result.
Note 2: Lock the printer cover by pressing down on the sides. Do not try to close it by
pressing down on the centre. e cover may not lock properly.
(5) Plug the power cord into the AC outlet and connect the USB cable to the computer that is
turned on. en make sure that the ERROR LED is not lit.
Note: While the ERROR LED is lit, the printer will not accept any commands such as
the print command, so make sure that the printer cover is locked properly.
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