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Channel and Broadcast Issues
202 "Weak or No Signal" displayed in TV mode or cannot nd
channel.
202 The TV is not receiving all channels.
202
The captions are not provided on a digital channel.
202 Broadcasting is deactivated.
External Device Connectivity Issues
203
The "Mode Not Supported" message appears.
203
The video is OK but there is no audio.
203
I want to connect to a PC and mobile device via screen
mirroring.
204 No screen appears when connecting the TV to an external
device.
204
I want to connect to a Bluetooth speaker.
204 The PC screen does not appear or it ickers.
Network Issues
205
Wireless network connection failed. Unable to connect to a
wireless access point. Unable to connect to the network.
205
Wired network connection failed.
205
Connected to a local network, but not to the Internet.
Anynet+ (HDMI-CEC) Issues
206 What is Anynet+?
206
Anynet+ does not work. The connected device is not
displayed.
207
I want to start Anynet+. I also want the connected devices to
turn on when the TV is turned on.
207 I want to exit Anynet+. It is inconvenient to turn on other
devices because the TV also turns on. It is inconvenient
because the connected devices (e.g. set-top box) turn off
together.
207 The message "Connecting to Anynet+ device..." or
"Disconnecting from Anynet+ device" appears on the screen.
207
The Anynet+ device won't play.
Remote Control Issues
208
The remote control does not work.
208
External devices cannot be operated with the TV remote
control.
Recording Issues
209 The Timeshift or recording function cannot be used.
209
Cannot record videos received from an external device or
Samsung TV Plus.
210 The "Format Device" message appears when the Timeshift
or recording function is used.
210 The recorded les on the TV are not played back on a PC.
Apps
211
I cannot nd the app I want.
211
I launched an app, but it's in a different language. How can I
change the language?
211 The app does not work properly. Its image quality is poor.
211 The Smart Hub Home Screen keeps appearing whenever you
turn on the TV.
Media Files
212
Some les are interrupted during playback.
212 Some les can't be played.
Voice Assistant Issues
213
The microphone is off.
213
The voice commands do not work well.
213
Bixby/Alexa answers although I did not call it.
214
I spoke "Hi, Bixby/Alexa" but Bixby/Alexa does not answer.
214
Voice recognition does not work with the Samsung Smart
Remote unlike other features. There is no response even if
the Voice Assistant button is pressed.
214
During voice recognition, the heavy load message appears
and the function does not work.
214
I want to see weather information of the desired area.
Other issues
215 The TV is hot.
215 The TV smells like plastic.
215 The settings are lost after 5 minutes or every time the TV is
turned off.
215 The TV is tilted to the side.
215 The stand is wobbly or crooked.
216 I want to know how to attach and remove the TV stand.
216 A POP (TV’s internal banner ad) appears on the screen.
216 The TV is making a popping noise.
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