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31
Troubleshooting
TROUBLESHOOTING
SYMPTOM POSSIBLE CAUSE POSSIBLE SOLUTION
The flames have suddenly
gone out.
A draft or spill has
extinguished the flame.
Turn the burners off,
cleaning the burners and
cooktop area. Once clean,
reignite top burners.
Burner flame goes out at
low setting
Low gas pressure.
Contact gas company.
Remove obstruction from air
intake holes.
Air intake holes around
burners are obstructed.
Low flame adjustment may
be set too low.
Readjust.
Top burners do not light or
do not burn evenly.
Plug on appliance is not
completely inserted in the
electrical outlet.
Make sure the unit is
properly connected to the
power supply.
Burner holes on the side of
the burner may be clogged.
Remove the burner heads
and clean them. Check the
electrode area for burned-
on food or grease.
Burner flames are very large
and yellow.
Burner spread ports are
clogged.
Clean burner spread ports
with straightened paperclip,
needle, or wire.
Burner spreads or caps are
not positioned properly.
Remove and carefully re-
install burner spreads and
caps.
Appliance is being operated
with the wrong type of gas.
Ensure that the type of
appliance matches the gas
supply.
Regulator is not installed, is
faulty, or is set for the wrong
type of gas.
Have a qualified technician
replace regulator or set
regulator for proper gas.
“Cracking” or “popping”
sound is heard coming from
appliance.
This is the sound of metal
heating and cooling.
This is normal for oven
operation.
Steam/condensation is
coming from the back splash
oven vent.
Cooking foods high in
moisture or if the ambient
temperature is cold.
Condensate water is a
natural occurrence and is
non-corrosive.
Nothing works.
Power supply is not
energized.
Have an electrician check
the power supply, including
the house circuit breaker,
wiring and fuses.
Oven will not heat.
Oven settings are not
corrected.
Adjust temperature, or rack
position.
Foods over-cooked or
under-cooked.
Incorrect cooking
temperature.
Dry or clean igniters. If
problem persists, contact
ZLINE customer service.
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