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19
For App & Connectivity
Cannot connect to Govee Home App.
Make sure your smartphone is powered on and is not connected with other Bluetooth
devices.
Enable the smartphone’s Location Services.
Try connecting with another smartphone.
Make sure your app is updated to the latest version.
Make sure you connect to your Wi-Fi router’s 2.4GHz network and that the network is
working correctly.
Make sure the Wi-Fi password you entered is correct.
Shorten the distance between the humidifier, Wi-Fi router, and the smartphone.
Make sure your humidifier and the Wi-Fi router are located away from appliances that
produce electromagnetic radiation (e.g. microwave ovens, refrigerators, etc.)
If you are using a VPN, try turning it off and then connecting the humidifier.
Disable portal authentication for your Wi-Fi network. If portal authentication is enabled, this
humidifier will not be able to access your Wi-Fi network and setup will fail. Portal authenti-
cation means that you need to sign in to your Wi-Fi network through a web page before you
can use the Internet.
1.
Cannot find the device on Bluetooth Device Nearby page of the app.
The humidifier may be connected with another smartphone. Disconnect it from the other
smartphone first.
2.
The humidifier is offline.
Make sure the humidifier is plugged in and powered on, then refresh “My Devices” in Govee
Home App by swiping down on the screen.
Make sure your router is connected to the internet and your smartphone’s network
connection is working.
If the Wi-Fi password has been changed, the humidifier will automatically go offline. Try
connecting it to the network again.
Delete the offline humidifier from Govee Home App, then add and reconfigure the humidifi-
er again in the app.
3.
After-Sales Service
Appendix
Warranty: 12-Month Limited Warranty
Support: Lifetime Technical Support
Email: [email protected]
Official Website: www.govee.com
@Govee.smarthome
@Goveeofficial
@govee.official
@govee_official
@Govee
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