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17
Little or no mist comes out. Clean the humidifier. Make sure the nozzles are not
blocked or clogged.
If the water tank or base was washed with detergent,
rinse thoroughly with clean water to remove any
detergent.
Problem
Possible Solution
Humidifier produces an
unusual smell.
If there is any essential oils in the aroma pad, use clean
water to rinse the pad and dry it.
Empty the base chamber. Refill the water tank (not the
base chamber) and place the water tank properly onto
the base.
When using the warm mist function, the heating
element may make a gurgling noise if the water level is
low. Add more water to the water tank.
The humidifier may be malfunctioning. Stop using the
humidifier and contact Customer Support.
Humidifier makes a loud or
unusual noise.
Make sure the water tank is properly in place.
White dust appears around
the humidifier.
It is recommended to use purified or distilled water to
fill the humidifier. Avoid using water with high mineral
content, such as tap water.
Water leaks from the
humidifier.
Do not shake the humidifier.
The mist is not warm enough
even though the Warm Mist
Mode is on.
Allow the humidifier to heat up for 2~3minutes to
produce warm mist.It takes longer when the environ-
ment is cold.
The mist is warm on the
cool mist setting.
The heating element may still be warm after being used
for warm mist. Allow the heating element to cool for at
least 30 minutes.
Make sure to place the humidifier on a flat, level
surface.
Mist leaks from the base. Make sure the water tank is placed properly.
Clean the humidifier.
If the humidifier is new, unplug and rinse all parts, then
place in a cool, dry place for 12 hours.
Clean the heating element.
Check the water tank for leaks. If there are leaks,
contact Govee Customer Support.
Make sure the humidifier is on a level surface.
Replace or clean the absorption pad.
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